Smart Technologies Bridgit 4.5 User Manual

SMARTBridgit® 4.5

Windows operating systems

Installation and system administrator's guide

Trademark no tice

SMART Bridgit, SMART Board, SMART M eeting Pro, SMART Notebook, smarttech, theSMART logo and all SMART taglines are trademarks or registered tr ademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Microsoft,Windows, Wi ndows Server, W indows Vista, DirectShow, Internet Explorer and Microsoft Outlook are either a registered trademark or trademarks of Microsoft Corporation in the U.S. and/or other countries. Mac, iSight, andQuickTim e are registered trademarks of Apple, Inc. Intel is a registered trademark of Intel Corpor ationor its subsidiaries in the U.S. andother countries. All other third-party product and company names may be trademarks of their respective owners.

© 2012 SMARTTechnologiesULC. All ri ghts reserved. No part of this publication may ber eproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means wi thout the prior w ritten consent of SMARTTechnologiesULC. Information in this manual is subject tochange without notice and does not represent a commitment on the part of SMART.

Oneor more of the following patents: US7757001.Other patents pending.

February 2012

Introducing SMARTBridgit conferencing software 1

Software components 1 Global Server Network (GSN) option 4 SMART Scheduler 4 SMART Scheduler Outlook add-in 4

Installing SMARTBridgit software 5

Preparing for installation 6 SMARTBridgit server requirements 6 Server security 9 Client security 9 Installing SMARTBridgit server software 16

Configuring the server software 23

Setting passwords 23 Changing SMARTBridgit server setup options 26 Setting meeting options 26

Managing a Global Server Network (GSN) 31

About the Global Server Network (GSN) 31 SMART Bridgit Servers in a GSN 31 SMART Bridgit clients in a GSN 34

Administering the server software 37

About SMART Bridgit Administration Tools 37 Viewing status information 38 Managing servers and meetings 40 Controlling SMARTBridgit conferencing software services 41 Customizing the SMARTBridgit server's web page 42 Downloading the SMARTBridgit client 43

Using SMARTScheduler 45

Introduction 45 SMART Scheduler requirements 45 Installing SMART Scheduler server software 46 Configuring SMART Scheduler Server 48 Upgrading SMART Scheduler Server 48 Installing the SMARTScheduler Outlook add-in from a command line 49 Removing the SMART Scheduler Outlook add-in 51

C O N T EN T S

Bandwidth and scalability 53

Bandwidth requirements 54 Examples of bandwidth requirements 54 Scaling SMARTBridgit 55

Appendix A: Troubleshooting 57

Using the SMARTBridgit troubleshooting tool 58 Monitoring a meeting's performance - presenter 63 Monitoring a meeting's performance – participant 64 Minimizing network latency 66 Troubleshooting SMART Bridgit server connections 68 Troubleshooting administration tool connections 73 Troubleshooting SMART Scheduler 75

Index 77

Chapter 1

Introducing SMARTBridgit conferencing software

Software components 1

SMARTBridgit Server software (Windows only) 1

SMART Bridgit Administration Tools 2

SMART Bridgit client software 2

Features and highlights 2 Global Server Network (GSN) option 4 SMART Scheduler 4 SMART Scheduler Outlook add-in 4

SMARTBridgit® conferencing software is a cost effective client/server application that lets you

easily schedule meetings to connect, share and collaborate between SMARTBoard interactive

whiteboards, interactive displays and local and remote participants anytime, anywhere.

SMARTBridgit conferencing software supports private local and wide area network (LAN and WAN)

installations as well as public deployment scenarios that use a fully qualified domain name via the

Internet.

For detailed information about using the SMARTBridgit client software, refer to its online Help.

Software components

Once you install and configure SMARTBridgit Server software, computers that meet the minimum

requirements can connect to your server, download the SMARTBridgit client software and create or

join meetings.

SMARTBridgit Server software (Windows only)

SMARTBridgit Server passes data between clients and authenticates client connections using

optionally implemented passwords.

C H A P T E R 1

Introducing SMARTBridgit conferencing softwar e

SMART Bridgit Administration Tools

SMARTBridgit Server software also includes an Administration Tools application. You can use

SMARTBridgit Administration Tools to configure servers and view their statuses, manage your

SMARTBridgit conferencing software licenses and change password, sharing and remote control

settings. You can also use the tools to set up a message of the day and configure chat and video

settings.

When you install SMARTBridgit Server software, a shortcut to SMARTBridgit Administration Tools

appears on your desktop.

SMART Bridgit client software

SMART Bridgit client software transmits meeting data to and from the SMARTBridgit Server and

displays it to the meeting participants.

Features and highlights

l Share multiple displays with local and remote participants

l Share applications running on your SMART Board interactive whiteboard or computer desktop

with meeting participants

l Host live demos, presentations, training events, webinars and ad hoc collaborative sessions

l Share and work on meeting notes simultaneously with remote participants

l Help colleagues and customers navigate Internet and intranet sites

l Request permission to remotely control a meeting participant’s computer

l View off-site meeting participants using webcams

l Speak with, and listen to, meeting participants using VoIP technology

C H A P T E R 1

Introducing SMARTBridgit conferencing softwar e

SMARTBridgit conferencing software and SMARTMeetingPro™ software

SMARTBridgit conferencing software is integrated with SMARTMeetingPro software and

SMARTProductDrivers to provide screen sharing and simultaneous viewing of multiple shared

displays, VoIP and webcam functionality. SMART Bridgit works best with SMARTMeetingPro 3.0

and SMARTMeetingProPremium version 2.1 and 2.2. For detailed information on this functionality,

refer to SMARTMeetingPro documentation.

SMARTBridgit conferencing software and SMARTNotebook™ collaborative learning

software

SMARTBridgit conferencing software is integrated with SMARTNotebook software and

SMARTProductDrivers to provide instant conferencing capabilities. SMART Bridgit works best with

SMART Notebook versions 10.8 and 11 and SMARTProductDrivers versions 10.8 and 11. For

detailed information on this functionality, refer to SMARTNotebook software documentation.

C H A P T E R 1

Introducing SMARTBridgit conferencing softwar e

Global Server Network (GSN) option

The SMARTBridgit Global Server Network (GSN) is a network of SMARTBridgit servers at different

geographical locations. The GSN optimizes bandwidth and reduces latency by detecting the fastest

server in each GSN and then automatically connecting the client to that server, regardless of the

server they initially connected to.

For example, if there are five clients in North America and five clients in Europe all connecting to the

same meeting, and the GSN consists of one server on each continent, each client automatically

connects to the nearest, fastest server. This results in only one high latency overseas connection,

instead of five overseas connections. A GSN works just as well for different buildings in the same

city, or even different networks in the same building.

SMART Scheduler

SMART Scheduler allows you to create meetings in Microsoft® Outlook® that will automatically

start on a specified SMARTBridgit Server. SMART Scheduler monitors the Microsoft Exchange

server for upcoming SMARTBridgit meetings and starts the meeting on the SMARTBridgit Server at

the appropriate time.

SMART Scheduler Outlook add-in

To use SMART Scheduler, install the SMART Scheduler Outlook add-in on your client computers.

This add-in consists of a toolbar that appears in the standard meeting request window in Microsoft

Outlook.

You can create a meeting in Outlook that uses SMARTBridgit conferencing software by selecting the

This is a SMARTBridgit Meeting check box in the meeting creation dialog box. Both the meeting

creator and the attendees will see a booking in their Outlook calendar that contains a link to the

SMARTBridgit meeting.

Chapter 2

Installing SMARTBridgit software

Preparing for installation 6 SMARTBridgit server requirements 6

Software licensing 7

Managing software licenses purchased prior to February 22, 2012 7

Managing SMART Bridgit software licenses purchased after February 22, 2012 7

Access requirements 7

Network administration experience 7

Access to servers and infrastructure components on your network 7

Administrator rights 9

About SMARTBridgit security 9 Server security 9 Client security 9

Domain names 10

Registered domain name 10 IPv4/IPv6 addresses 10

SMARTBridgit and firewalls 11

Configuring firewalls 11

Configuring proxy servers 12 SMARTBridgit client system requirements 13 SMART Scheduler requirements 15

Minimum computer requirements 15

Installing SMARTBridgit server software 16

Introduction 16 Installing the server software 16 Upgrading SMARTBridgit server software 20 Licensing SMARTBridgit server software 20 Activating using the SMART activation server 20 Activating your license manually 21 Removing server or user licenses 22

C H A P T E R 2

Installing SMARTBridgit software

This chapter contains information you will need to prepare for installation as well as procedures that

will lead you through the installation process of SMARTBridgit software and its options.

Preparing for installation

SMARTBridgit conferencing software is scalable, so system requirements vary. The maximum

number of users that a server can support is constrained by both the server hardware and the network

bandwidth available to that server. The exact number of users supported varies depending on the

available bandwidth and the use of Voice over Internet Protocol (VoIP) audio and webcam

functionality. Allowing more than the recommended number of simultaneous users may negatively

impact performance. To support more users, configure multiple servers to operate as a Global Server

Network (GSN).

N  N O TE S

l To determine the amount of bandwidth you need, see Bandwidth requirements on page 54.

l Your system performs best if you use a high performance server or a dedicated server with

no other applications installed.

SMARTBridgit server requirements

Each server must meet the following minimum requirements:

l 2.0 GHz or faster processor

l 2 GB of RAM

l Windows Server® 2003 R2 or 2008 R2 operating system

l 100 Mbps network interface card (NIC) that supports the TCP/IP

N  N O TE S

l 1 Gbps NIC recommended.

l Increased hardware capabilities improve overall meeting performance.

l A single-processor server with a 100 Mb network interface can support from 200 to 300

concurrent users. To support more users, add multiple processor cores to the server and

allocate more network bandwidth. Exceeding the recommended number of users can affect

performance.

C H A P T E R 2

Installing SMARTBridgit software

Software licensing

During the 60-day free evaluation period. After the evaluation version expires, users can no longer

conduct meetings on the server and must purchase and activate a software license.

Managing software licenses purchased prior to February 22, 2012

If you purchased a SMART Bridgit software prior to February 22, 2012, you got a server license with

its own product key. You may have also purchased a concurrent user license with a set entitlement

that varies depending on the user license SKU you purchased. The concurrent user license SKUs

available included: BDC-05, BDC-10, BDC-25, BDC-50, and BDC-MAX. The SKU came with one

product key for use with all of its concurrent user licenses.

If you’re upgrading to SMART Bridgit 4.5 software server, you don't need a new server license. You

also maintain the same number of concurrent user licenses you have when you originally purchased.

With the purchase of a promotional BDC-MAX SKU available for limited time only, you can upgrade

your concurrent user license entitlement to 500. For information on upgrade options, contact your

authorized SMARTreseller (smarttech.com/where).

Managing SMART Bridgit software licenses purchased after February 22, 2012

To continue using the software after the free trial period, you need to purchase a license before the

evaluation period expires.

When you purchase a license a SMART Bridgit software license after February 22, 2012, you’re

purchasing a server license with entitlement of up to 500 concurrent users and you receive one

product key.

Access requirements

Before you can successfully install and use a SMARTBridgit server software, you must correctly

configure your network environment. SMARTBridgit server software doesn't automatically do this.

Therefore, you need access to various components of your network infrastructure before you can

configure your network environment appropriately.

Network administration experience

I  I M P OR T A N T

SMARTBridgit server software functions in a complex network environment. Do not attempt to

install or configure the SMARTBridgit server software unless you’re an experienced network

administrator with a full understanding of how your network functions.

Access to servers and infrastructure components on your network

Different network configurations use different types of access.

C H A P T E R 2

Installing SMARTBridgit software

Private local area network (LAN) use

If your SMARTBridgit server will be used only in a private LAN, you need access to the following

components of your LAN infrastructure:

l An administrator login account with installation rights for the server computer you’ll install

SMARTBridgit server software on.

l Physical or remote login access, and an administrator login account with configuration rights,

for your network’s DHCP and DNS servers.

l You could also need physical or remote login access to, and an administrator login account

with configuration rights for, your network’s domain server which controls the software firewall

configurations for all of your network's client computers. This is dependent on your local

network’s domain policies.

Use by different networks connected to a wide area network (WAN)

If your SMARTBridgit server will be used by different networks connected to a WAN, you’ll need

access to the following components of your LAN or WAN infrastructure:

l Physical or remote login access to, and an administrator login account with configuration rights

for, the routers, WAN firewalls, and proxy servers between different segments of your WAN.

l Physical or remote login access to, and an administrator login account with configuration rights

for, all DNS servers in each segment of your WAN.

Use by clients with an Internet connection

If your SMARTBridgit server will be accessible to clients via the Internet, you need access to the

following components:

l Physical or remote login access to, and an administrator login account with configuration rights

for, the routers, firewalls and proxy servers between your network and the Internet.

l Login access with configuration rights to the Internet registrar which controls your company's

public Internet DNS records.

Use of SMART Scheduler

If you want to use the SMARTBridgit Outlook add-in and SMART Scheduler integration with

Microsoft Exchange, you need physical or remote login access to, and an administrator login account

with configuration rights for, your company's domain server. This server is used to create user

accounts for use on your Microsoft Exchange server.

C H A P T E R 2

Installing SMARTBridgit software

Administrator rights

After you install and configure SMARTBridgit server software, you may want to administer the server

to check information such as performance logs and use records. To do this, your administrator needs

physical or remote login access and a user login account on the SMARTBridgit server computer.

About SMARTBridgit security

Server security

SMARTBridgit conferencing software complies with Secure Sockets Layer (SSL) 3.0 to encrypt data

transmitted using a TCP connection. It uses OpenSSL to generate a self-signed SSL certificate used

for data encryption. Each time the server starts, it generates a new 1024-bit SSL certificate and

negotiates a new 256-bit encryption key with each client. However, if a client is unable to negotiate a

set of encryption keys with the server, no connection is established.

SMARTBridgit conferencing software also uses Secure Real-time Transport Protocol (SRTP) to

encrypt audio traffic transmitted using a UDP connection. These encryptions prevent third parties

from intercepting data transmitted between client and server.

The cipher suite negotiated between a Windows operating system server and client is an AES256-

SHA cipher suite, including RSA encrypted key exchange, digest authentication and 256-bit SSL

data encryption. SMARTBridgit conferencing software for Mac OS X operating system software also

implements 256-bit SSL encryption.

Client security

System administrators and meeting creators can set four types of passwords to enhance SMART

Bridgit software security. These passwords aren't mandatory.

I  I M P OR T A N T

If you assign a server access password, SMART recommends that you also assign a meeting

creation password

C H A P T E R 2

Installing SMARTBridgit software

Password type Description

Server access

password

An optional password that a meeting participant uses when connecting to a SMART Bridgit server. The server access password allows the participant to access the server and view the list of meetings on it.

I  I M P OR T A N T

If you assign a server access password, you should also assign a meeting creation password.

Meeting creation

password

An optional password that a meeting owner uses to create a meeting on the SMARTBridgit server. Users who type the meeting creation password can also see the list of active meetings on the server.

N  N O TE

After you install SMART Bridgit server software, you can use SMART Bridgit Administration Tools to create additional server access and meeting creation passwords.

Meeting password A password that a meeting participant uses to join a meeting. The meeting

creator sets this password.

Administrator

access password

A password that server administrators creates to join any meeting on the

server. Administrators can then monitor meetings and ensure the server is

being used appropriately.

Domain names

If you’re using a public domain name, your SMARTBridgit server is accessible to clients connecting

via the Internet. If you use a private domain name, your SMARTBridgit server is accessible only to

clients connecting from within your LAN.

Registered domain name

To access a server over the Internet, you must use a fully qualified domain name (FQDN) that exists

in the records of a public DNS server. If an FQDN isn't available for your server, users can access

your server over the Internet using its IP address directly.

I  I M P OR T A N T

Do not mix FQDNs and unqualified domain names (those not registered on a DNS server) in the

same SMARTBridgit server Global server Network (GSN).

IPv4/IPv6 addresses

During the installation process, SMARTBridgit software detects the IP addresses bound to the

servers' network interface cards. You can choose to bind SMARTBridgit software to one or all of the

computers' IP addresses, if there is more than one IP address assigned to the computer.

C H A P T E R 2

Installing SMARTBridgit software

g To check if your public domain name resolves to an IP address

1. Select Start > Run on the computer where you'll install the SMARTBridgit server software.

2. Type cmd, and then press ENTER.

A Command Prompt dialog boxappears.

3. Use the ipconfig command to determine the server’s IP address.

4. Use either the nslookup command or the ping command against the domain name for the

SMARTBridgit server to determine the IP address that the network’s DNS returns.

5. Compare this IP address to the SMARTBridgit server’s IP address from step 3.

If the IP addresses are the same, the network’s DNS is configured correctly.

N  N O TE S

l Your domain name must resolve to a valid IP address for you to be able to use it to configure

your SMARTBridgit server.

l The ping can fail for reasons unrelated to the public domain name and still resolve to a

computer name or IP address.

SMARTBridgit and firewalls

SMARTBridgit software automatically detects and employs the most secure and efficient methods

available to connect clients and to maintain optimal meeting performance. However, SMART

recommends installing your SMARTBridgit server behind a firewall to prevent unauthorized access.

The firewall must open port 80 for HTTP traffic coming into the server and going out to the client.

N  N O TE

SMART doesn't recommend deploying SMARTBridgit servers with only HTTP connectivity.

Configuring firewalls

You can install your SMARTBridgit server software behind a software firewall, proxy server,

hardware firewall or router. For optimal performance, enable both primary and secondary TCP ports

and a range of UDP ports for Voice over Internet Protocol (VoIP) audio on the server.

l Firewalls for the server should allow inbound communication to the server on all specified

ports.

C H A P T E R 2

Installing SMARTBridgit software

l Firewalls for the client should allow outbound communication from the client on all specified

ports.

For best performance, allow inbound TCP and UDP traffic to the server on the default ports specified

in the following table.

Default

Type/protocol Use

ports

80 TCP/HTTP l Initial connection to the SMARTBridgit server to

display the web page from which the users download

the SMARTBridgit client.

l Initial connection to the SMARTBridgit server from

the SMARTBridgit client when looking for meetings

to join or when creating new meetings.

l Fallback communication method for all other

SMARTBridgit functions when other ports are

unavailable (lower performance than other ports).

80 TCP/SMARTBridgit l Primary port for data, screen viewing and webcam

traffic for SMARTBridgit meetings.

l If this port is limited to only HTTP, SMARTBridgit

conferencing software attempts to use the

secondary port (9933) for this traffic.

l If this port is blocked or unavailable, SMARTBridgit

conferencing software uses the HTTP on the primary

port, which can affect performance.

9933

TCP/SMARTBridgit Secondary port for data, screen viewing and webcam traffic

for SMARTBridgit meetings.

9901 to

9920

UDP/SMARTBridgit

l Primary port range for VoIP audio traffic for

SMARTBridgit meetings.

l If these ports are blocked or unavailable,

SMARTBridgit conferencing software falls to TCP or HTTP on the primary or secondary port, which can negatively affect performance.

Configuring proxy servers

You can configure your SMARTBridgit server software to work with any proxy server that adheres to

the RFC 2068 HTTP standard. If you install your SMARTBridgit server software behind a proxy

server, you must create access policy rules for inbound and outbound traffic on that proxy server. You

can further enhance your network security by enabling authentication, such as basic, digest or NT

LAN Manager (NTLM) authentication.

C H A P T E R 2

Installing SMARTBridgit software

N  N O TE

Although proxy servers protect internal networks from intruders, they unavoidably introduce

network latency.

If you incorporate a proxy server, configure each meeting participant’s Internet browser to allow

access to the SMARTBridgit server.

SMARTBridgit client system requirements

SMARTBridgit software allows meeting participants to interact and collaborate directly with each

other. In order for you to share audio and video with other meeting participants, your computer must

meet the following minimum requirements.

Supported Windows operating systems

Supported Windows® operating systems

l Windows XP SP3

l Windows 7

Supported Mac operating system software

l Mac OS X 10.6

l Mac OS X 10.7

Without VoIP audio or webcam video

Windows

l 2.0 GHz processor

l 1 GB of RAM

l Broadband Internet connection

Mac

l 2.0 GHz Intel® processor

l 1 GB of RAM

l Broadband Internet connection

C H A P T E R 2

Installing SMARTBridgit software

With VoIP audio and webcam video

Windows

l 2.0 GHz processor

l 2 GB RAM

l Broadband Internet connection

Mac

l 2.0 GHz Intel processor

l 2 GB of RAM

l Broadband Internet connection

Webcam requirements

Windows

Mac

l Internal webcam or iSight camera

l QuickTime application program

Audio requirements

l Sound card

l Speakers or headphones

l Microphone

Internet browser requirements

The following list of Internet browsers support SMARTBridgit conferencing software:

Windows

l InternetExplorer® 7.0, 8.0 or 9.0

l Opera™ 11.0

l Firefox® 3.0, 3.5 or 4.0

Mac

Safari 3.0

C H A P T E R 2

Installing SMARTBridgit software

N  N O TE

You can download or update SMART software downloads from smarttech.com/downloads.

SMART Scheduler requirements

Minimum computer requirements SMART Scheduler server requirements

l 2.0 GHz processor

l 1 GB of RAM

l Windows Server 2003 R2 or 2008 R2 operating system

l 10 Mbps network interface card that supports the TCP/IP

l Network connection to your Microsoft Exchange Server

l CDO 1.2.1 (Microsoft Collaboration Data Objects), version 6.5.8165.0 or later. You can also

download this software during the server installation.

Microsoft Exchange Server

Microsoft Exchange Server 2003, 2007 or 2010.

SMART Scheduler Outlook add-in

l 2.0 GHz processor

l 1 GB of RAM

l Outlook 2003 SP3, 2007 SP2 or 2010.

l Network connection to your Microsoft Exchange Server

l You must have SMART Bridgit server installed and running on either a separate computer

(recommended) or, if required, on the same computer where you'll install SMART Scheduler

server.

C H A P T E R 2

Installing SMARTBridgit software

Installing SMARTBridgit server software

Introduction

When installing SMARTBridgit server software, consider the following points:

l If you install SMARTBridgit server software on a dedicated server with one network interface

card (NIC), select All (default) to bind SMARTBridgit conferencing software to all IP

addresses. If your network uses network address translation (NAT), use port forwarding to

redirect external requests to the NIC.

l If the server is multi-homed (has multiple NICs), select the internal IP address to bind

SMARTBridgit conferencing software to the internal NIC. Use port forwarding to redirect

external requests to the external NIC.

l If you install SMARTBridgit server software on a server running other web server applications

(for instance, Microsoft IIS or any other web server application using Port 80), you can

configure SMARTBridgit software by:

Using IP specific binding. Each server binds to a specific IP address. You can add

multiple IP addresses to a single NIC on Windows servers by selecting Control Panel

> Network Connections > Internet Protocol (TCP/IP).

Customizing the default primary server port. In this case, multiple applications can bind

to the same IP address but on different ports. This setup requires users to specify the

port when connecting SMARTBridgit client (for example server.company.com:88).

Installing the server software

g To install SMART Bridgit server software

1. Go to smarttech.com/downloads.

2. Download SMART Bridgit software and run the ConferenceServicesSetup.exe file.

The SMARTBridgit - InstallShield Wizard opens and displays the start-up screen.

3. Click Next.

The License Agreement page appears.

C H A P T E R 2

Installing SMARTBridgit software

4. Read the agreement. If you accept, click I accept, and then click Next.

N  N O TE

If you want to keep a hard copy of the agreement for your records, click Print.

The Destination Folder dialog box appears.

5. Click Next to use the default destination folder.

Click Change to select a new location for SMARTBridgit conferencing software, and then

browse to the desired folder and click OK.

6. Click Next.

The Server Address Configuration page appears.

7. Configure your server by selecting one of the following options:

IPv4 address and

IPv6 address

Public domain name

The installation software detects all IP addresses assigned to the server. To use all the addresses, select All in the IPv4 address or IPv6 address box.

N  N O TE S

If you select all addresses, SMARTBridgit conferencing software clients can use any IP address assigned to the server computer to contact the SMARTBridgit server. To restrict the IP addresses through which your server is reachable, select a specific IP address.

If the IP address fields are unavailable, SMARTBridgit conferencing software has automatically detected that you don’t have more than one IP address to choose from.

Each SMARTBridgit server requires a fully qualified domain name (for example, conference.company.com:88 or server.company.com:88) or a host name (for LAN access only).

I  I M P OR T A N T

If you use the computer’s network host name as the domain name, the server is accessible only from within the LAN. Internet users do not have access to the server. Do not mix fully qualified domain names and computer host names within the same SMARTBridgit GSN.

8. Click Next.

The Server Port Configuration page appears.

C H A P T E R 2

Installing SMARTBridgit software

9. Configure the ports using the following options:

Primary TCP port By default, SMARTBridgit conferencing software uses port 80 as its

primary port. If your server is running another application that uses

port 80, you must assign SMARTBridgit conferencing software to an

unoccupied port. Configure your firewall to allow incoming and

outgoing TCP traffic on your chosen port.

Enable secondary

TCP port

Enable UDP ports

(audio optimization)

By default, SMARTBridgit conferencing software uses port 9933. If you want to use a different port, make sure it doesn't conflict with any other applications running on the server computer.

N  N O TE

If your server is running another application that uses either of these ports, you must assign SMARTBridgit software’s primary and secondary ports to unoccupied ports. Configure your firewall to allow incoming and outgoing TCP traffic on the chosen ports.

Whenever possible, SMARTBridgit conferencing software uses UDP for audio transmission to avoid the additional overhead of TCP in a timing-sensitive situation. SMART strongly recommends that you enable UDP to minimize audio lag in SMARTBridgit meetings. You must open a range of UDP ports (9901 to 9920) on your firewall to use this feature.

N  N O TE S

If you configure SMARTBridgit server software to use a TCP port that isn’t the default, users must specify the port when connecting to the server. For example, to connect to a SMARTBridgit server on port 8080, users must type server.company.com: 8080.

10. Click Next.

The Server Password Security page appears.

A UDP port supports up to 10 participants with optimal performance. By default, SMARTBridgit conferencing software opens 20 UDP ports to allow approximately 200 concurrent participants. Open more ports to accommodate more participants.

If your network uses a firewall, you must configure it to allow

incoming TCP and UDP traffic on these ports.

C H A P T E R 2

Installing SMARTBridgit software

11. Optionally, create the following passwords for server password security:

Server access

password

I  I M P OR T A N T

If you assign a server access password, you should also assign a meeting creation password.

Meeting creation

password

An optional password that a meeting owner uses to create a meeting on the SMARTBridgit server. Users who type the meeting creation password can also see the list of active meetings on the server.

N  N O TE

After you install SMARTBridgit server software, you can use SMARTBridgit Administration Tools to create additional server access and meeting creation passwords.

12. Click Next.

The Ready to Install page appears.

13. Click Back to change the settings.

Click Install to begin the installation.

The Installing SMARTBridgit dialog box appears and the installation validates. The setup

status appears on the green status bar.

14. Click Finish in the SMARTBridgit - InstallShield Wizard to complete the installation.

After you finish installing the software, use SMARTBridgit Administration Tools to activate the server

software using a valid server product key, to install user licenses, to change the server settings and

to view status information. For more information on SMARTBridgit Administration Tools, click Help

to open the SMARTBridgit Administrator's Help.

I  I M P OR T A N T

The SMARTBridgit software installation includes a 60-day evaluation license for the server and

concurrent users. See Licensing SMARTBridgit server software on the next page for information

on installing and activating server and user licenses.

C H A P T E R 2

Installing SMARTBridgit software

Upgrading SMARTBridgit server software

g To upgrade your SMART Bridgit server software

1. Go to smarttech.com/downloads.

2. Download SMART Bridgit software and run the ConferenceServicesSetup.exe file.

A message appears asking if you want to upgrade or repair the program components from the

previous version and warning you that all open meetings will be closed during the upgrade.

3. Click Yes to close an open meeting and continue with the upgrade.

The SMARTBridgit - InstallShield wizard appears. Follow the procedure in Installing the server

software on page 16.

Click No, and then end the meeting using the on-screen instructions.

Licensing SMARTBridgit server software

Once your 60-day trial expires, you must activate your server and user licenses to continue using

SMARTBridgit conferencing software.

N  N O TE S

l If you upgrade from version 3 to version 4, your version 3 licenses continue to work with

version 4.

l If you upgrade from a version earlier than 3.1, the software's Voice over Internet Protocol

(VoIP) audio features aren’t available. You can purchase an audio upgrade license from your

authorized SMART reseller in order to enable the VoIP audio features.

Activating using the SMART activation server

g To activate your license using the SMART activation server

1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and

then click the Licensing tab.

2. Select the server you want to activate from the Server list.

3. Click Install Server License.

The Install Server License dialog box opens.

4. Type your product key in the Product Key box, and then click OK.

C H A P T E R 2

Installing SMARTBridgit software

After you activate the product key, your server software information appears in the Licenses for

selected server table, the related status changes to Activated, and you have 500 installed licenses.

I  I M P OR T A N T

When you purchase the SMART Bridgit 4.5 software service license, you're purchasing a server

license and one product key that activates the server and its entitlement of up to 500 concurrent

users.

Activating your license manually

g To activate your license by e-mail

1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and

then click the Licensing tab.

2. Right-click the license you want to activate in the Licenses for selected server table, and then

select Activate.

The Activate License dialog box appears.

3. Click Activate manually, and then click Continue.

The Manual Activation dialog box appears.

I  I M P OR T A N T

This dialog box contains your product key and installation ID which a Technical Support

specialist uses to create your activation key.

4. Email your product key and installation ID to SMART Technical Support

(smarttech.com/contactsupport).

You receive a reply e-mail with your activation key.

N  N O TE

You have 60 days from the date of installation to enter the activation key.

5. Right-click the license you want to activate in the Licenses for selected server table, and then

select Activate.

6. Click Activate Manually, and then type the activation key.

7. Click OK.

After you activate the product key, your license information appears in the Licenses for

selected server table and the related license status changes to Activated.

C H A P T E R 2

Installing SMARTBridgit software

g To activate your license by phone

1. Call SMART Technical Support (smarttech.com/contactsupport) and request your product key

and installation ID.

The Support representative uses your product key and installation ID to create and provide

your activation key.

2. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and

then click the Licensing tab.

3. Right-click the license you want to activate in the Licenses for selected server table, and then

select Activate.

4. Click Activate Manually, and then type the activation key.

5. Click OK.

After you activate the product key, your license information appears in the Licenses for

selected server table and the related license status changes to Activated.

Removing server or user licenses

If you remove a server license or a bundle of user licenses, the product keys remain valid and you can

add them again at any time.

g To remove server or user licenses

1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and

then click the Licensing tab.

2. Right-click the license you want to remove in the Licenses for selected server table, and then

select Delete.

A confirmation dialog box appears.

3. Click OK.

Chapter 3

Configuring the server software

Setting passwords 23

Changing the server access password 23 Changing the meeting creation password 24 Changing the administrator access password 25 Assigning an API password 25

Changing SMARTBridgit server setup options 26 Setting meeting options 26

Disabling remote control 27 Disabling webcams 27 Disabling text chat 27 Disabling the Raise Hand feature 28 Disabling the Knock feature 28 Adding a message of the day 29 Configuring meeting audio settings 29

Third-party audio 30

You can use SMARTBridgit Administration Tools on any SMARTBridgit server to assign client

access and server access passwords, to create a message of the day, and to enable remote control.

If you’re using a GSN, these settings automatically update on all your SMARTBridgit Servers.

Setting passwords

You can assign, change or remove many of the passwords users and administrators use with

SMARTBridgit.

Changing the server access password

Server access passwords are optional. Assign a server access password if you want users to have

to type a password before they can view the list of active meetings on a server. You can assign as

many server access passwords as necessary.

I  I M P OR T A N T

If you assign a server access password, you should also assign a meeting creation password.

C H A P T E R 3

Configuring the server software

g To change server access passwords

1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and

then click the Security tab.

2. Select Server access password in the Client access passwords area.

3. Type the passwords you want to use. Use a semicolon to separate multiple passwords (for

example, apple;banana;pear).

N  N O TE S

To revoke a password, remove it from the list.

If the server access password and meeting creation password are identical, you're

prompted for only the server access password.

4. Click Apply.

N  N O TE S

Remember to give the passwords to everyone who's authorized to view the list of

active meetings.

Participants who receive an e-mail invitation to join a meeting can click the link in the

invitation to bypass the server access password. However, the participant can join

only the meeting they're invited to. The participant can't view the list of other active

meetings on the server.

Changing the meeting creation password

Meeting creation passwords are optional. Assign a meeting creation password if you want users to

have to type a password before they can create a meeting. You can assign as many passwords as

necessary.

I  I M P OR T A N T

If you assign a server access password, you must also assign a meeting creation password.

g To change meeting creation passwords

1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and

then click the Security tab.

2. Select Meeting creation password in the Client access passwords area.

C H A P T E R 3

Configuring the server software

3. Type the passwords you want to use. Use a semicolon to separate multiple passwords (for

example, apple;banana;pear).

N  N O TE S

To revoke a password, remove it from the list.

If the server access password and meeting creation password are identical, you're

prompted for only the server access password.

4. Click Apply.

N  N O TE

Remember to give the passwords to everyone who's authorized to create meetings.

Changing the administrator access password

Administrators can access and monitor any meeting on the SMARTBridgit Server using an

administrator access password.

g To assign an administrator access password

1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and

then click the Security tab.

2. Select Admin access password in the Client access passwords area.

3. Type the passwords you want to assign.

4. Click Apply.

N  N O TE S

You can assign only one administrator access password.

The administrator appears as Administrator in a SMARTBridgit meeting's participant

list but doesn't have any special capabilities in the meeting.

If you create a meeting that uses the same password as the administrator's, no

meeting members appear as Administrator in the participant list.

Assigning an API password

Only original equipment manufacturers (OEMs) using the SMARTBridgit application programming

interface (API) use this authorization password.

C H A P T E R 3

Configuring the server software

g To assign an API authorization password

1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and

then click the Security tab.

2. Select API authorization password in the Server access passwords area.

3. Type the password you want to assign.

4. Click Apply.

N  N O TE S

You can assign only one API authorization password.

To revoke the password, clear the API authorization password check box.

Remember to give the password to third-party users whose systems are integrated

with SMARTBridgit software.

Changing SMARTBridgit server setup options

Administrators can change server setup information including the registered domain name and

primary and secondary port numbers.

g To change the server setup options

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Setup tab.

2. Modify the options as required.

For information on the options, see SMART Bridgit 4.5 Installation and system administrator's

guide (smarttech.com/kb/170180)

Configuration changes on this page don't take effect until you restart both the SMARTBridgit

Master Service and the Conference Service in Windows Services Manager (see Controlling

SMARTBridgit conferencing software services on page 41).

Setting meeting options

You can configure, enable and disable several features of SMARTBridgit that are available to

meeting participants.

C H A P T E R 3

Configuring the server software

Disabling remote control

To prevent presenters from sharing control of their computers with other participants, disable the

remote control setting in SMARTBridgit Administration Tools.

g To disable remote control

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Options tab.

2. Clear the Enable Remote Control check box.

N  N O TE S

Remote control is available in active meetings until they end.

Remote control is disabled in new meetings and the option doesn't appear to meeting

participants.

Disabling webcams

To prevent participants from sharing video, disable the webcam setting in SMARTBridgit

Administration Tools.

g To disable webcams in SMARTBridgit meetings

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Options tab.

2. Clear the Enable Webcams check box.

N  N O TE S

Webcams are available in active meetings until they end.

Webcams are disabled in new meetings and the option doesn't appear to meeting

participants.

Disabling text chat

To prevent participants from sharing chat messages, disable the text chat setting in SMARTBridgit

Administration Tools.

C H A P T E R 3

Configuring the server software

g To disable text chat in SMARTBridgit meetings

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Options tab.

2. Clear the Enable Chat check box.

N  N O TE S

Text chat is available in active meetings until they end.

Text chat is disabled in new meetings and the option doesn't appear to meeting

participants.

Disabling the Raise Hand feature

To prevent participants from interrupting the meeting with the Raise Hand feature, disable the feature

in SMARTBridgit Administration Tools.

g To disable the raise hand feature in SMARTBridgit meetings

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Options tab.

2. Clear the Enable Raise Hand check box.

N  N O TE S

The Raise Hand feature is available in active meetings until they end.

The Raise Hand feature is disabled in new meetings and the option doesn't appear to

meeting participants.

Disabling the Knock feature

To prevent participants from knocking and entering a meeting without a password, disable the Knock

feature in SMARTBridgit Administration Tools.

g To disable the knock feature in SMARTBridgit meetings

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Options tab.

C H A P T E R 3

Configuring the server software

2. Clear the Enable Knock check box.

N  N O TE S

The Knock feature is available in active meetings until they end.

The Knock feature is disabled in new meetings and the Knock to Join button doesn't

appear to participants trying to join the meeting.

Adding a message of the day

Select this option to create a message users see when they open SMARTBridgit client.

g To add a message of the day

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Options tab.

2. Select the display frequency in the Message of the day area.

3. Type the message in the Message of the Day text box (maximum 256 characters).

4. Click Apply.

Configuring meeting audio settings

By default, SMARTBridgit software's audio is enabled, allowing meeting participants to speak to

each other during meetings.

Up to four participants in a meeting can speak concurrently using SMARTBridgit's Voice over

Internet Protocol (VoIP) feature. SMARTBridgit's VoIP implementation incorporates Secure Real-

time Transport Protocol (SRTP) communication on UDP ports, processing audio data as a steady

stream with minimal lag time.

When more than four people are in a meeting, participants can open and close their microphones to

give others the opportunity to speak.

g To disable meeting audio

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Audio tab.

C H A P T E R 3

Configuring the server software

2. Clear the Enable Audio check box.

N  N O TE S

Meeting audio is available in active meetings until they end.

Meeting audio is disabled in new meetings.

g To select a default audio optimization when using VoIP

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Audio tab.

2. Select Use VoIP Audio, and then select one of the following:

Optimize for high audio quality provides the best quality meeting audio. It also

consumes the most bandwidth.

Optimize for low bandwidth uses less bandwidth but doesn’t provide optimal audio

quality.

Third-party audio

If you're using a third-party voice bridge instead of VoIP, you can provide the telephone number and

meeting code to participants so they can join the meeting.

g To notify participants of a third-party voice bridge

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Audio tab.

2. Select Use a third-party Voice Bridge or audio-conferencing provider.

Chapter 4

Managing a Global Server Network (GSN)

About the Global Server Network (GSN)

A SMART Bridgit GSN is a network of SMARTBridgit servers in different geographical locations. A

GSN optimizes bandwidth and reduces latency for enterprise SMARTBridgit deployment.

You don't have to install the GSN separately. Install the SMARTBridgit server software and use

SMARTBridgit Administration Tools to configure the GSN options. See Installing the server software

on page 16 for installation information.

SMART Bridgit Servers in a GSN

You install each server in a GSN as an independent SMARTBridgit Server. Once included in a GSN,

each independent server becomes a node in the network with independent server capabilities.

Requirements and prerequisites

The requirements for a GSN Server are the same as a standard SMARTBridgit Server. See

Preparing for installation on page 6 for details.

Setting up a local GSN server

When you install SMARTBridgit server software, a shortcut to SMARTBridgit Administration Tools

appears on your desktop.

N  N O TE S

l Changes made on the Options, Audio and Security tabs in SMARTBridgit Administration

Tools on one server in a GSN automatically apply to all servers in that GSN.

l Your server name should describe your local server in plain language.

l The server password is used by other servers in the GSN to add your server. This password

is mandatory.

C H A P T E R 4

Managing a Global Server Network (GSN)

g To set up your local GSN server

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Servers tab.

2. Type a name for your server in the Description box in the Server setup information area.

3. Type a password for the server in the Server password box.

4. Click Apply.

N  N O TE

The Apply button is enabled when you enter a server password.

Adding a remote server to the GSN

g To add a remote SMART Bridgit server to the GSN

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Servers tab.

2. Click Add.

The Add Server dialog box appears.

3. Type the server address, server port and GSN password for the server you want to add, and

then click OK.

N  N O TE S

All three boxes must be filled in before the OK button is available.

If you try to subscribe to your own server, an error message appears.

If there's no GSN but you have two servers and want to form a GSN with them, you

can use either server to add the other.

If there are two or more servers in a GSN, you can’t add your server to that GSN. An

existing member must add your server.

Once you add the server, the Server list displayed on every member server of the GSN updates with

the new server information. If meetings are running that include these servers, the Conference Server

list on the Meetings tab also updates.

C H A P T E R 4

Managing a Global Server Network (GSN)

Removing a local server from a GSN

g To remove a SMARTBridgit server from a GSN

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop.

2. Click the Servers tab.

3. Select the local server you want to remove in the Server list.

4. Click Remove Local, and then click OK to confirm.

N  N O TE S

The server is removed from every user’s Server list.

If clients are connected to meetings at the time of the server removal, they remain on

the Meetings list of the server computer hosting them.

Removing a server from a GSN

g To remove a SMARTBridgit server from a GSN

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Servers tab.

2. Select the server you want to remove in the Server list.

3. Click Remove, and then click OK to confirm.

N  N O TE S

The server is removed from every user’s Server list.

If clients are connected to meetings when the server is removed, they remain on the

Meetings list of the server computer hosting them.

Changing GSN server information

g To change GSN server information

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Servers tab.

2. Type new information in the Description box or the Server password box.

C H A P T E R 4

Managing a Global Server Network (GSN)

3. Click Apply.

The new information is pushed to all other servers in the GSN.

Ending a GSN meeting

g To end a meeting on the local GSNserver

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Meetings tab.

2. Select a meeting in the list.

3. Click End meeting.

N  N O TE

You can end meetings that exist on your local server only. If the meeting is created on a

remote server, the End Meeting button is unavailable.

SMART Bridgit clients in a GSN

SMARTBridgit clients in a GSN detect and connect to the GSN server with the fastest connection

speed. Once this selection and connection is complete, the GSN optimizes the bandwidth for the

network.

Connecting to a GSN server

Connecting to a server in a GSN

Connecting to GSN servers is similar to connecting to a single SMARTBridgit server. The main

difference is that the SMART GSN client automatically detects the fastest server in the GSN and

connects you to it, regardless of the server address you enter.

g To connect to the GSN

1. In your internet browser, go to your SMARTBridgit server.

2. Click the Download Software link, and then run the client software.

C H A P T E R 4

Managing a Global Server Network (GSN)

Selecting or viewing server information

g To select or view a GSNserver

Double-click the SMART Bridgit icon on your desktop.

The SMART Bridgit Software dialog box appears.

Click the server icon in the bottom-left corner of the SMARTBridgit Software dialog box, if

2. you want to connect to a different server.

The Server Information dialog box appears.

N  N O TE S

Starting server is the name or address you typed into your browser.

Fastest server is the name or address of the fastest server in the GSN.

3. Type the name of the new server or select a server from the drop-down list.

4. Click Connect.

Disabling the Pick fastest server option

N  N O TE

For best results, SMART recommends always using the Pick fastest server option.

g To disable the Pick fastest server option

Double-click the SMART Bridgit icon on the server's desktop.

The SMART Bridgit Software dialog box appears.

Click the small SMART Bridgit icon in the upper-left corner.

3. Select About SMARTBridgit.

The About SMART Bridgit Software dialog box appears.

4. Click the Technical Support tab, and then click the Troubleshooting tab.

5. Clear the Pick fastest server check box in the Connection area.

The next time you connect to a GSN, you connect to the server you designate, regardless of

connection speed and network traffic.

Chapter 5

Administering the server software

About SMART Bridgit Administration Tools 37 Viewing status information 38

Viewing active meetings 38 Broadcasting messages to participants 38 Viewing status information 39 Viewing and saving usage reports 39

Setting log purge frequency 40

Managing servers and meetings 40

Placing a server on hold 40

Ending a meeting 41 Controlling SMARTBridgit conferencing software services 41 Customizing the SMARTBridgit server's web page 42 Downloading the SMARTBridgit client 43

About SMART Bridgit Administration Tools

SMARTBridgit server software includes an administration tools application which you can use to

configure servers and view their statuses, manage your SMARTBridgit software licenses and

change password, sharing and remote control settings. You can also use the administration tools to

set up a message of the day and configure chat and video settings.

When you install SMARTBridgit server software, a shortcut to SMART Bridgit Administration Tools

appears on the server's desktop.

I  I M P OR T A N T

Before you start SMARTBridgit Administration Tools, you might need to temporarily disable the

other services listening on the same port as SMARTBridgit services. When you finish configuring

SMARTBridgit server software, restart the services you disabled.

C H A P T E R 5

Administering the server software

Viewing status information

You can use SMARTBridgit Administration Tools to view status information for SMARTBridgit

Server software, including active meetings, licenses and server usage.

Viewing active meetings

g To view active meetings

3. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then

click the Meetings tab.

A table of active meetings appears. The table includes the following information:

l When the meeting was created

l The meeting’s name

l Who created the meeting

l The number of participants

l The GSN server hosting the meeting

Broadcasting messages to participants

g To broadcast a message to all meeting participants

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Meetings tab.

2. Select the meeting to which you want to broadcast a message, and then click Send Message.

3. Type the message you want to broadcast in the Message box.

4. Click OK.

Your message appears on each meeting participant's screen.

C H A P T E R 5

Administering the server software

Viewing status information

g To view status information

3. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then

click the Servers tab.

A table of active servers appears. The table includes the following information:

l Server IP address or domain name

l A description of the server

l The port being used for the server

l The number of active meetings

l The server’s status, which can include the following:

Alive - the server is active and users can connect.

Offline - the server is offline or the local server is unable to contact it

On hold - an administrator placed the server on hold

Viewing and saving usage reports

g To view server usage reports

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Report tab.

A server usage report for the current week appears.

2. Use the Report start date and Report end date calendars to select report dates, and then

click Refresh.

A report appears for the period you select.

g To save a server usage report as a text file

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Report tab.

A server usage report for the current week appears.

C H A P T E R 5

Administering the server software

2. In the server usage report, select the entries you want to save.

Ensure no entries are selected if you want to save the entire report.

3. Click Save Report.

If no entries are selected, a Save As dialog box appears. Skip step 5.

If entries are selected, a Save All Items dialog box appears. Proceed to step 5.

4. Click Save All Entries or Save Selection.

A Save As dialog box appears.

5. Enter a file name and destination, and then click Save.

Setting log purge frequency

You can control how long the log stores information about server usage. The default value is 30 days,

which means log entries older than 30 days are automatically deleted from the log. You can use any

setting between 1 and 120 days.

g To set log purge frequency

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Report tab.

2. Enter the number of days you want the log to store information for in the Logs purged after box.

3. Click Apply.

Managing servers and meetings

You can change the connection status of servers and end meetings using SMARTBridgit

Administration Tools.

Placing a server on hold

When you place a server on hold, it doesn't allow users to connect, but it doesn't end active

meetings.

Place a server on hold when you want to perform maintenance on the server. This allows active

participants to finish their meetings, and allows you to maintain the server when they’re finished.

C H A P T E R 5

Administering the server software

g To place a server on hold or reactivate it

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Servers tab.

2. Select the server in the Server list that you want to place on hold or to reactivate.

3. Click On Hold, and then click OK when asked to confirm.

The server status changes to On Hold.

Click Re-activate.

The server status changes to Alive.

Ending a meeting

g To end a meeting

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop.

2. Click the Meetings tab.

3. Select the meeting you want to end, and then click End Meeting.

4. If you want to broadcast a message to meeting participants as the meeting ends, type it in the

Message box.

5. Click OK.

A notification dialog box and your message appears on each meeting participant's screen, and

the meeting ends.

Controlling SMARTBridgit conferencing software services

You can use the Microsoft Windows Services administration console to control SMARTBridgit

conferencing software services without restarting the computer.

I  I M P OR T A N T

If you stop the services from the Windows Services administration console, all meetings currently

running end without warning the users.

C H A P T E R 5

Administering the server software

g To control SMARTBridgit conferencing software services

1. Open the Windows Services administration console (Control Panel > Administrative Tools

> Services).

2. Double-click SMART Bridgit Master Service.

The SMART Bridgit Master Service Properties dialog box appears.

3. Click Start, Stop, Pause, Restart or Resume in the General tab to control the service.

4. Click OK.

5. Double-click SMART Bridgit Meeting Service.

The SMART Bridgit Meeting Service Properties dialog box appears.

6. Click the General tab.

7. Click Start, Stop, Pause, Restart or Resume to control the service.

8. Click OK.

Customizing the SMARTBridgit server's web page

After you configure the SMARTBridgit Servers, users can download the SMARTBridgit client by

visiting the server's address in an internet browser.

g To customize the SMARTBridgit server's web page

1. Create a web page file called CustomPage.htm.

2. Customize the web page.

It should contain links to download the SMARTBridgit client for both Windows operating

systems and Mac OS X operating system software. You can also include the SMART

Scheduler Outlook add-in installer.

The paths for these files are:

Windows http://yourbridgitserverurl/Bridgit.exe

Mac OS X http://yourbridgitserverurl/Bridgit.zip

SMART Scheduler Outlook

Add-in

where yourbridgitserverurl is the URL of your SMARTBridgit server.

http://

yourbridgitserverurl/BridgitSchedulerOutlookAddinSetup.msi

C H A P T E R 5

Administering the server software

3. Save the web page file in the server’s application directory.

N  N O TE S

The default directory location is C:\Program Files\SMART Technologies\SMART

Bridgit.

For enhanced security, SMARTBridgit Server makes CustomPage.htm available

only to a internet browser. If your custom page includes images or other files, those

images and files must be hosted on a different server and referenced with absolute

links in the custom page.

Downloading the SMARTBridgit client

g To download the SMART Bridgit client

1. In your internet browser, go to your SMARTBridgit server.

2. Click the Download Software link, and then run the client software.

Chapter 6

Using SMARTScheduler

Introduction 45 SMART Scheduler requirements 45

Minimum computer requirements 45 Installing SMART Scheduler server software 46

Installing the software 46 Configuring SMART Scheduler Server 48 Upgrading SMART Scheduler Server 48 Installing the SMARTScheduler Outlook add-in from a command line 49 Removing the SMART Scheduler Outlook add-in 51

Introduction

If you're using a Windows operating system, the SMART Scheduler option integrates the

SMARTBridgit server with Microsoft Exchange Server and Microsoft Outlook Clients. This enables

you to schedule single or recurring meetings that use SMARTBridgit software.

SMART Scheduler requirements

Minimum computer requirements

SMART Scheduler server requirements

l 2.0 GHz processor

l 1 GB of RAM

l Windows Server 2003 R2 or 2008 R2 operating system

l 10 Mbps network interface card that supports the TCP/IP

l Network connection to your Microsoft Exchange Server

l CDO 1.2.1 (Microsoft Collaboration Data Objects), version 6.5.8165.0 or later. You can also

download this software during the server installation.

C H A P T E R 6

Using SMARTScheduler

Microsoft Exchange Server

Microsoft Exchange Server 2003, 2007 or 2010.

SMART Scheduler Outlook add-in

l 2.0 GHz processor

l 1 GB of RAM

l Outlook 2003 SP3, 2007 SP2 or 2010.

l Network connection to your Microsoft Exchange Server

l You must have SMART Bridgit server installed and running on either a separate computer

(recommended) or, if required, on the same computer where you'll install SMART Scheduler

server.

Installing SMART Scheduler server software

The SMARTScheduler Server software installation file is included with your SMARTBridgit server

software.

g To locate the SMARTScheduler Server software installation file

On the computer where you're installing the software, browse to your SMARTBridgit Server by typing

http://<yourserver.com>/SMARTSchedulerServerSetup.exe

in the address bar, where <yourserver.com> is the URL of your SMARTBridgit Server.

On your SMARTBridgit server, go to

C:\Program Files\SMART Technologies\SMART Bridgit\SMARTSchedulerInstallers

and then copy the SMARTSchedulerServerSetup.exe file to the computer you’re installing it on.

Installing the software

The ports that the Microsoft Exchange Server or Exchange client use depend upon the versions

installed. The network administrator can restrict the Exchange Server's range of allowed TCP ports or

can map static TCP ports. Refer to the Microsoft Exchange Server and Outlook clients section in this

article http://support.microsoft.com/kb/832017.

C H A P T E R 6

Using SMARTScheduler

g To install SMARTScheduler Server software

1. Double-click the SMARTSchedulerServerSetup.exe installation file.

The SMART Scheduler Server – InstallShield Wizard welcome screen appears.

N  N O TE

The installer won’t run on a computer with Microsoft Outlook.

2. Click Next to continue.

If you don’t have Microsoft Collaboration Data Object (CDO) installed on your computer, the

CDO Installation Required dialog box appears. Go to the To install Microsoft CDO procedure

below.

If CDO is installed the Software License Agreement appears.

3. Read the agreement. If you accept is, click I accept, and then click Next.

N  N O TE

If you want to keep a hard copy of the agreement for your records, click Print.

The Destination Folder dialog box appears.

4. Click Next to install to the default folder, or click Change to specify another folder location.

5. Click Install.

If the installation is successful, the InstallShield Wizard Completed dialog box appears.

6. Click Configure to set up the mailbox.

The SMART Scheduler Server Configuration dialog box appears.

7. Type your SMARTScheduler mailbox credentials and Windows authentication information in

the appropriate boxes, and then click OK.

The setup application installs the SMART Scheduler Server which runs as a service. The

application then verifies that the specified Windows user account has access to the Microsoft

Exchange mailbox and that the mailbox is functioning correctly. Any errors are reported to you.

g To install Microsoft CDO

1. Select Download CDO Installer, and then click Finish.

2. Run the downloaded software.

The Choose Directory for Extracted Files dialog box appears.

C H A P T E R 6

Using SMARTScheduler

3. Click OK to accept the default location, or type a new location.

The CDO Installation file downloads to the specified location.

4. Browse to where you saved the file and double-click the ExchangeMapiCdo.msi file.

5. To install SMARTScheduler Server software, return to step 3 in Installing SMART Scheduler

server software on page 46.

Configuring SMART Scheduler Server

After you install SMART Scheduler server software, you can change the server name and password

settings.

g To change the SMART Scheduler server settings

1. Browse to where you installed SMARTScheduler server and double-click the

SMARTSchedulerServerConfig.exe file.

The SMART Scheduler Server Configuration dialog box opens.

2. Change your SMART Scheduler mailbox credentials or Windows authentication information as

required.

3. Click OK to save the changes.

I  I M P OR T A N T

l If you change the name of your SMART Scheduler mailbox, none of the meetings scheduled

using the old mailbox name will run.

l After changing the name of the mailbox on the server, you must also change the name of the

mailbox in the SMART Scheduler Outlook add-in. For instructions, see To change the

SMART Scheduler settings for all new meetings in your SMART Bridgit 4.5 user's guide

(smarttech.com/kb/170181) or SMARTBridgit Help.

Upgrading SMART Scheduler Server

g To upgrade your SMARTScheduler Server software

1. Upgrade your SMART Bridgit Server.

See Upgrading SMARTBridgit server software on page 20.

2. Open Windows Control Panel's Install or Remove Programs tool.

C H A P T E R 6

Using SMARTScheduler

3. Remove the installed SMART Scheduler Outlook add-in software.

4. Remove Microsoft Messaging, API and Collaboration Data Objects (CDO).

N  N O TE

The current versions of these components are installed during the upgrade procedure.

5. Install the SMART Scheduler server software.

See Installing SMART Scheduler server software on page 46 for instructions.

Installing the SMARTScheduler Outlook add-in from a command line

g To install the add-in from a command line

1. Open a Command Prompt window, then type cmd in the Open box, and then click OK.

The cmd.exe dialog box appears.

2. Type cd followed by a space, and then type the path to the directory that contains the installer.

3. Execute the installer with any appropriate msi-related parameters.

N  N O TE

For a list of msi-related parameters, type msiexec /? and press ENTER.

C H A P T E R 6

Using SMARTScheduler

4. Specify configuration options for the installer.

SERVERNAME The address of the SMART Bridgit Server on which your SMART

Scheduler meetings will run.

USEPASSWORD Whether your SMART Scheduler meetings are password protected (0 or

1).

MAILBOX

The SMART Scheduler e-mail address

N  N O TE

The Microsoft Exchange Server administrator creates this address and the mailbox on the Microsoft Exchange Server at the same time.

USERTF specifies whether your e-mail messages use rich text formatting (1) or

plain text formatting (0).

E X A M P L E

msiexec.exe /i

"C:\<SourceFileLocation>\SMARTSchedulerOutlookAddinSetup.msi" /qn

SERVERNAME=<yourserver.com> USEPASSWORD=1 USERTF=1

MAILBOX="<Scheduler Mailbox>"

where <SourceFileLocation> is the path to the .msi file, <yourserver.com> is the URL of

your SMARTBridgit Server, and <Scheduler Mailbox> is the SMARTScheduler email

address.

N  N O TE

If you have a space in your mailbox name, you must use double quotations marks before and

after the name. If there is no space, quotation marks are not required.

5. Press ENTER.

The SMART Scheduler Outlook add-in installs.

g To upgrade the add-in from a command line

Follow the steps in the To install the add-in from a command line procedure above, and then close

and restart Outlook.

N  N O TE

You can leave Outlook running during the upgrade, but you must restart it for the changes to take

effect.

C H A P T E R 6

Using SMARTScheduler

Removing the SMART Scheduler Outlook add-in

I  I M P OR T A N T

Do not remove files for other SMARTsoftware products you want to continue to use. If you are

unsure, contact SMARTTechnical Support for more information.

Before you can perform the default removal procedure, you must obtain the product code for your

version of SMART Scheduler Outlook add-in. You can find your product code in the following table.

SMART Scheduler Outlook add-in product codes

Software version Product code

4.0.500.0 {916243FB-5A56-4CF1-B75B-6F4236977C12}

4.1.169.0 (Current) {EF2064B4-D050-4A45-B28A-F8BA573AB0B5}

N  N O TE

Include the braces when entering a product code value.

g To remove the add-in from the uninstaller

1. Open Windows Control Panel's Install or Remove Programs tool.

2. Remove the installed SMART Scheduler Outlook add-in software.

g To remove the add-in from a command line

1. Open a Command Prompt window, then type cmd in the Open box, and then click OK.

The cmd.exe dialog box appears.

2. Type the following command (including quotation marks), and then press ENTER:

msiexec.exe /x"path to .msi\SMARTSchedulerOutlookAddinSetup.msi" /q

Type the following command, and then press ENTER:

msiexec.exe /x{ProductCode} /q

Chapter 6

Bandwidth and scalability

Bandwidth requirements 54 Examples of bandwidth requirements 54 Scaling SMARTBridgit 55

C H A P T E R 6

Bandwidth and scalability

Bandwidth requirements

SMARTBridgit conferencing software performs best when you allocate at least 300 Kbps of network

bandwidth on your server for each meeting participant, both inbound to, and outbound from, the

server.

E X A M P L E

If you have a 1.5 Mbps bandwidth connection to your server, you can support a maximum of five

concurrent participants with four open microphones and four webcams at optimal performance (300

Kbps × 5 = 1,500 Kbps or 1.5 Mbps).

Use the following table to estimate bandwidth requirements for SMARTBridgit conferencing

software.

SMARTBridgit conferencing software resource Bandwidth required

One shared desktop with a 1024 × 768 resolution 9 Kbps

One open microphone using the standard quality setting 25 Kbps

One open microphone using the low quality setting 15 Kbps

One open webcam with moderate activity 60 Kbps

T  T I P

Most shared desktops maintain a bandwidth load of about 9 Kbps. However, the bandwidth

required for a shared desktop depends on the display’s resolution, the complexity of the content

being shared and the frequency at which the content changes. For example, a shared desktop with

a photographic desktop background requires more bandwidth than a shared desktop with a plain,

solid colored background.

As an extreme example, a shared desktop with a complex photographic background and frequent

content changes can peak at 1,800 Kbps, while maintaining an average of 300 Kbps.

Examples of bandwidth requirements

The following table can help you determine typical bandwidth usage for SMARTBridgit meetings.

C H A P T E R 6

Bandwidth and scalability

SMARTBridgit resource Bandwidth required

One shared desktop with a resolution of 1024 ×

9 Kbps

768

Four open microphones using the standard quality

25 Kbps × 4 = 100 Kbps

setting

Four open webcams with moderate activity 60 Kbps × 4 = 240 Kbps

Totals:

Bandwidth required for each participant

Bandwidth required for all 4 participants

9 + 100 Kbps + 240 Kbps = 349 Kbps

349 Kbps × 4 participants = 1,396 Kbps or

1.396 Mbps

Scaling SMARTBridgit

SMARTBridgit software is scalable. A SMARTBridgit Server software maintains its availability,

reliability and performance when the number of meeting participants increases on the server.

# SMARTBridgit software resources Total

computers

Outbound from Server Server

NICspeed

Max. client

connections

1 l

One shared desktop with a resolution of 1024 × 768

Four open microphones

using the standard quality setting

Four open webcams with

moderate activity

2 l

One shared desktop with a resolution of 1024 × 768

Four open microphones

using the standard quality setting

3 l

One shared desktop with a resolution of 1024 × 768

Four open webcams with

moderate activity

4 l One shared desktop with a

resolution of 1024 × 768

349 Mbps 4 1 Gbps

109 Mbps 4

249 Mbps 4

9 Mbps 2

1 Gbps

7.2 Mbps

1,000

800

Appendix A

Using the SMARTBridgit troubleshooting tool 58

Screen capture technology 58

Sharing color quality 60

Audio 61

Connection 62

Ink 62 Monitoring a meeting's performance - presenter 63

Improving performance 63 Monitoring a meeting's performance – participant 64

Improving performance 64 Minimizing network latency 66

Symptoms 66

Solution 66

Other suggestions 66

Verifying communication protocol 67

Checking for firewalls 67

Measuring latency and packet loss 67 Troubleshooting SMART Bridgit server connections 68

Symptoms 68

Solution 68

Verifying the network's DNS configuration 69

Verifying SMART Bridgit server configuration 69

Manually updating the Windows registry 71

Configuring the client's HOSTS file 71

Verifying port forwarding and firewall configuration 72 Troubleshooting administration tool connections 73

Symptom 73

Solution 73

Directing IP traffic to the SMART Bridgit server 73

Moving the server's IP address to the top of the IP settings list 74

Stopping applications using the server's IP port 74 Troubleshooting SMART Scheduler 75

A P P E N D I X A

Troubleshooting

This section includes troubleshooting topics and information on how to get technical support. It also

shows how you can use the SMARTBridgit software troubleshooting tool to optimize your system

configuration and resolve problems.

Using the SMARTBridgit troubleshooting tool

SMARTBridgit software has a troubleshooting tool that you can use to determine the cause of issues

you could have.

g To open the troubleshooting tool

1. Open SMARTBridgit client software and create a test meeting.

The SMARTBridgit lobby screen appears.

2. Select Menu > About SMART Bridgit.

The About SMART Bridgit Software dialog box appears.

3. Select Technical Support > Troubleshooting.

The Troubleshooting dialog box appears.

The features of the Troubleshooting dialog box are described in the following sections:

l Screen capture technology below

l Sharing color quality on page 60

l Audio on page 61

l Connection on page 62

l Ink on page 62

For more assistance, contact SMART Technical Support (smarttech.com/contactsupport).

Screen capture technology

This section provides an overview of the various technologies that SMARTBridgit software uses

when you share your desktop during a meeting.

A P P E N D I X A

Troubleshooting

SMART Bridgit software uses the following three types of technology to share screens during a

meeting.

Type of

technology

Mirror

drivers

Redraw

hooks

Four times

per second

capture

Description

SMARTBridgit software attempts to use this sharing method first because it offers the best performance. It requires an installation which is automatically done if you have administrator rights.

N  N O TE

Mirror drivers behave unexpectedly on computers with Windows 7 operating systems.

SMART Bridgit software reverts to using redraw hooks if it can't use mirror drivers. Redraw hooks are automatically downloaded from the server when needed and performs a screen capture every time something changes on the screen.

N  N O TE

Redraw hooks behave unexpectedly on computers with Windows 7 operating systems.

If SMART Bridgit software can't use either of the above technologies, it captures the

shared screen four times per second, compresses the image, and then sends it to the

recipient. This method offers the lowest performance, but it uses the lowest

bandwidth.

Information fields and options

Use the options outlined in this section to resolve issues with sharing speed and image quality.

Field/option Description When to use/why it’s important

Presenting status

Displays either Not currently presenting or the method of screen capture in use:

Capturing screen 4

times per second (display 0)

Using

RedrawHooks.dll (display 0)

Using mirror driver

(display 0)

A P P E N D I X A

Troubleshooting

Field/option Description When to use/why it’s important

Hardware

acceleration

status

Mirror driver

availability

Enable redraw

hooks

Indicates whether

hardware acceleration is

on or off.

available – the

mirror driver is installed

unavailable – the

mirror driver isn't installed

disable by OS –

your computer has Windows 7, which causes the mirror driver to behave unexpectedly.

Select to share using

redraw hooks.

N  N O TE

Redraw hooks behave unexpectedly with Windows 7 operating system.

If you use a low-end video card in your system and

you disable hardware acceleration, you increase the

performance of your computer.

When video mirroring is active, each time the system draws to the primary video device at a location inside the mirrored area, a copy of the draw operation is executed on the mirrored video device in real time.

If your pointer is flickering, you might want to try

clearing this option.

Enable mirror

driver

Select to share using

mirror driver.

If your shared applications aren't being captured correctly, you might want to try clearing this option.

Otherwise, leave this option enabled.

Sharing color quality

Use the following options to adjust the quality of shared color images and video.

Field Description When to use/why it’s important

Share in full color l Select to share in the

highest color depth available

(usually 24 or 32 bits per

pixel).

l Clear to share in 256 color

mode.

Optimize desktop

for sharing

Slows down the frequency of screen captures and removes your desktop background to decrease the amount of bandwidth used.

Clearing this option causes bandwidth

usage to drop, but it increases the load on

the presenter's computer. The image

quality of the shared screen is reduced.

This option is cleared by default. You can select it to improve sharing when bandwidth is limited.

A P P E N D I X A

Troubleshooting

Audio

Use the following options to adjust your audio settings.

Option Description When to use/why it’s important

Enable echo

cancellation

Enables echo cancellation for VoIP audio

Enable AGC Enables

automatic gain

control (AGC)

Disable this option only if the computer's power is very limited, because it takes slightly more processing power to have this enabled.

Some hardware devices contain echo cancellation that SMART Bridgit’s software-based echo cancellation can interfere with.

Disable this option if you are having problems with echo cancellation.

AGC adjusts the volume of your microphone to a reasonable level in case you have your volume set too high.

Disable this option if you prefer full control over the volume.

A P P E N D I X A

Troubleshooting

Connection

This section provides server connection status details, as well as information on ports and proxy

connections.

Field Description When to use/why it’s important

Starting server

Displays the server name that you typed when you connected SMART Bridgit software to the server.

Status only

To change which server is in use, double-

click the SMART Bridgit client icon on your desktop or in the Dock, and then

click the server icon .

Fastest server l

Displays the server in the Global Server Network (GSN) that

Status only

SMART Bridgit software detects this

server automatically.

you're connected to.

SMARTBridgit

software selected this server due to its speed of connection

TCPport Displays the port your

Status only

system is using for screen

sharing, video conferencing

and chat.

UDP port The port used for VoIP audio Status only

Proxy connection Fallback communication

Status only

protocol when TCP/UDP is

restricted.

Pick fastest server Select to enable the

automatic selection of the

fastest server.

If you clear this option, SMART Bridgit software connects to the server you specified, regardless of whether there is a faster server available in the same GSN.

Ink

Clear this check box to disable SMART Bridgit’s remote and local ink ability. This is useful if you

want to write on a SMART Board interactive whiteboard instead of using SMART Bridgit software’s

ink capability.

A P P E N D I X A

Troubleshooting

Monitoring a meeting's performance - presenter

When you present in a meeting, an hourglass could appear on the Show/Hide Partipant List

button while SMARTBridgit software sends updates to the other participants. The hourglass disappears once all the participants can see your desktop.

If the hourglass remains, one or more participants are lagging behind the meeting.

g To view the meeting performance for each participant

Click the Show/Hide Partipant List button .

The participant list appears. The delay interval (in seconds) appears to the right of the name of the

participant who's lagging. The chat icon is also covered by an hourglass.

If participants continue to lag behind the meeting, you can take steps to improve the meeting's

performance.

Improving performance

If you're presenting a meeting and you find that some participants are seeing events on your desktop

several seconds after they happen, you can try a number of things:

l Use a solid-color desktop background rather than a complex wallpaper.

l Disable animations or fades in list boxes, windows, menus, ToolTips and so on.

l Stop sharing your webcam.

l Optimize your desktop for sharing. Select Menu > About SMART Bridgit > Technical

Support > Troubleshooting, and then select Optimize desktop for sharing and click OK.

l Reduce the screen resolution in your operating system's display settings or share only a

portion of the desktop.

N  N O TE S

The procedure for reducing the desktop resolution varies between versions of Windows

operating system. However, the option is always available in Control Panel > Display >

Settings.

A P P E N D I X A

Troubleshooting

The procedure for reducing the desktop resolution varies between versions of the Mac

operating system software. However, the option is always available in the Apple ( ) menu > System Preferences > Displays.

If you're the meeting owner, you can choose an audio optimization setting that could improve

performance.

If none of these options helps significantly, contact your network administrator and report that you're

experiencing slow network performance.

Monitoring a meeting's performance – participant

When you view the shared desktop, the Show/Hide Partipant List button turns yellow if your computer is 5 to 10 seconds behind the presenter's. If your computer is more than 10 seconds

behind the presenter's, the Show/Hide Partipant List button button turns red .

g To view the meeting performance for your computer

Click the Show/Hide Partipant List button

The delay interval (in seconds) appears to the right of your name.

If your computer continues to lag behind the meeting, you and the presenter can take steps to

improve performance.

Improving performance

If you're participating in a meeting and you see events on the presenter's desktop several seconds

after they happen, you can try a number of things:

l Hide the webcam window.

l Stop sharing your webcam.

l Stop using audio and use text messaging (chat) instead.

l Avoid using the Fit presenter's desktop to dialog box option if you're using a less powerful

computer. If your desktop is the same size or larger than the presenter's, you can view the

shared desktop in Full Screen mode without using scroll bars.

N  N O TE

This can improve performance for slow computers, but not for slow networks.

A P P E N D I X A

Troubleshooting

l Reduce the level of Windows hardware acceleration. Select Control Panel > Display >

Settings > Advanced. Click the Troubleshoot tab and drag the level of Hardware

acceleration toward None. Test SMARTBridgit software's performance and reduce the

hardware acceleration more if necessary.

N  N O TE

This can improve performance for slow computers, but not for slow networks.

If none of these options helps significantly, contact your network administrator and report that you're

experiencing slow network performance.

A P P E N D I X A

Troubleshooting

Minimizing network latency

This topic details steps you can take if your client’s program is slow or unresponsive during a

meeting. Latency, the time lag between sending a message to a remote computer and receiving a

response, can cause noticeable performance issues in SMART Bridgit software.

Symptoms

l Connecting to the SMART Bridgit Server takes a long time.

l The screen updates slowly when you view a shared desktop.

l SMART Bridgit software doesn’t respond to your mouse or keyboard when you use remote

control.

Solution

Try the following to troubleshoot network latency issues:

l Verify that you're using TCP and UDP network protocols. See Verifying communication

protocol on the next page.

l Check if you're connecting through a proxy server. See SMARTBridgit and firewalls on page

11.

l Check your network bandwidth. See Examples of bandwidth requirements on page 54.

l Measure latency and packet loss rate. See Measuring latency and packet loss on the next

page.

Other suggestions

Because you have limited control over the network outside of your LAN, you have limited control over

network latency issues. However, you might be able to improve the connection between your LAN

and your Internet Service Provider (ISP).

You can try these options:

l Read the specifications of your server and client computer Ethernet card throughput rates.

Also, check your network device rates. If they're low, upgrade the hardware.

l Verify that your Internet transmit and receive speeds match the speed guaranteed by your ISP.

A P P E N D I X A

Troubleshooting

Verifying communication protocol

SMART Bridgit software uses three types of network protocols:

l TCP for data and video

l UDP for VoIP audio

l HTTP if a client is unable to connect to the server using TCP

Communications using TCP and UDP have lower network delays than those using HTTP protocol,

and using them helps to prevent latency issues.

Use SMART Bridgit software’s troubleshooting tool to determine the network protocol you’re using.

See Using the SMARTBridgit troubleshooting tool on page 58.

Ensure that values appear in the TCP Port and UDP Port fields. If these fields have N/A in them, or if

the Proxy Connection option is selected, contact your administrator to open the TCP and UDP ports

to connect to SMART Bridgit server. See Administering the server software on page 37. See

SMARTBridgit and firewalls on page 11 for information about configuring firewalls and proxy servers.

Checking for firewalls

g To determine if the client is behind a firewall

1. On the client computer, open the SMART Bridgit troubleshooting tool. See Using the

SMARTBridgit troubleshooting tool on page 58.

The Connection area displays the ports and protocols the client computer is using to

communicate with the server. If a client is communicating through a proxy server or if the

client’s UDP and secondary TCP ports are blocked by a firewall, the Proxy Connection check

box is selected.

2. Contact your administrator to open the TCP and UDP ports to connect to SMART Bridgit

server

Measuring latency and packet loss

Packet loss occurs when one or more packets of data traveling across a computer network fail to

reach their destination. Packet loss rates depend on factors including bandwidth, communication

path reliability and router buffer size. When packets are lost, latency increases as the network

devices try to recover the information.

A P P E N D I X A

Troubleshooting

Microsoft Windows operating systems include the PathPing tool to measure packet loss rate and

latency. PathPing sends packets to each router on the path to a destination for an interval, and then it

computes results based on the packets returned from each hop. Since PathPing shows how much

packet loss is seen for any router or link, you can determine which routers or links are causing

network problems. For more information on using PathPing to determine network latency and packet

loss, see the Microsoft website.

Troubleshooting SMART Bridgit server connections

This section help you resolve connection issues that are caused by your SMARTBridgit server

software or your network environment.

SMARTBridgit server connection issues can result from an incorrect domain name server (DNS)

configuration for routing to the SMARTBridgit server or from the server computer's domain and IP

address and port forwarding settings on the network servers, routers or firewalls.

Symptoms

l When a SMARTBridgit client connects to a SMART Bridgit server that’s running on the same

computer, a The <servername.com> server is not available. Try again later or select another

server error message appears.

This error message can also appear when a client's software causes the issue.

When you're unable to connect to SMARTBridgit software server and SMART Bridgit client

software is causing the issue, see smarttech.com/kb/099567.

l An error message appears when you connect to a SMARTBridgit server from an Internet

browser.

Solution

Verify that you're using the latest version of SMARTBridgit Server software. See Upgrading

SMARTBridgit server software on page 20. If the software upgrade doesn’t resolve the issue, try

these procedures:

l Verifying the network's DNS configuration on the next page

l Verifying SMART Bridgit server configuration on the next page

l Manually updating the Windows registry on page 71

A P P E N D I X A

Troubleshooting

l Configuring the client's HOSTS file on page 71

l Verifying port forwarding and firewall configuration on page 72

Verifying the network's DNS configuration

Verify that the network’s DNS is configured correctly so the IP address resolved by the network’s

DNS is the same as the SMARTBridgit Server’s IP address.

g To verify that the DNS is configured correctly

1. Open a Command Prompt window on the SMARTBridgit server, type ipconfig and then press

ENTER.

The server's network configuration information appears, including its IP address.

2. Type nslookup <ServerDomainName> and then press ENTER.

Type ping <ServerDomainName> using the domain name for the SMARTBridgit Server, and

then press ENTER.

The IP address that the network’s DNS resolves to appears.

3. Compare the IP addresses.

N  N O TE S

l If the IP addresses are the same, the network’s DNS is configured correctly. See

Troubleshooting SMART Bridgit server connections on the previous page.

l If the IP addresses are different, the network’s DNS isn’t configured correctly.

The SMARTBridgit server is located on a LAN or virtual LAN but the domain name resolves

to a router on a different LAN, and your network’s router doesn’t allow loop-back

communication. See Configuring the client's HOSTS file on page 71 to add the domain name

to the Windows HOSTS file.

Verifying SMART Bridgit server configuration

Verify the domain name or IP address, and then configure the SMARTBridgit server software.

g To verify the domain name or IP address

1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,

and then click the Setup tab.

A P P E N D I X A

Troubleshooting

For more information, see Configuring the server software on page 23.

N  N O TE

If the SMARTBridgit Software Administration Tools window doesn’t appear, see Manually

updating the Windows registry on the next page to enter the domain name or IP address

manually in the Windows registry.

2. Compare the domain name or IP address in the Registered Domain Name box to the domain

name or IP address you compared in Verifying the network's DNS configuration on the

previous page.

3. If the domain names or IP addresses are the same but clients are still unable to connect to the

server, see Verifying the network's DNS configuration on the previous page to verify the port

forwarding and firewall configurations.

If the domain names or IP addresses are different, type your SMART Bridgit Server’s domain

name or IP address in the Registered Domain Name box, and then click Apply.

The Restart Services dialog box appears.

4. Click Close Administrative Tools.

The SMART Bridgit Software Administration Tools dialog box closes.

5. Select Start > Control Panel > Administrative Tools > Services.

The Services dialog box appears.

6. Right-click SMART Bridgit Master Service, and then select Restart.

The SMART Bridgit Master Service restarts.

N  N O TE

Other SMARTBridgit clients disconnect from the SMARTBridgit server when you complete

this procedure.

7. Right-click SMART Bridgit Conference Service, and then select Restart.

The SMART Bridgit Conference Service starts.

N  N O TE S

If clients are still unable to connect to the server, see Verifying the network's DNS

configuration on the previous page to verify the port forwarding and firewall configurations.

A P P E N D I X A

Troubleshooting

Manually updating the Windows registry

C  C A U T I O N

Use caution when you open the Windows registry editor. If you incorrectly modify the Windows

registry, you can damage your computer’s operating system. Back up your registry before

performing the following procedure.

g To enter the domain name or IP address in the Windows registry

1. Start the Windows registry editor and browse to HKEY_LOCAL_

MACHINE\SOFTWARE\SMART Technologies Inc.\Bridgit Data-

conferencingSoftware\3.0.

2. Type your SMARTBridgit server’s domain name or IP address in the

MasterServerDomainName boxes.

3. Exit the Windows registry editor.

4. Select Start > Control Panel > Administrative Tools > Services.

The Services dialog box appears.

5. Right-click SMART Bridgit Master Service, and then select Restart.

The SMART Bridgit Master Service restarts.

N  N O TE

Other clients disconnect from the SMARTBridgit server when you complete this procedure.

6. Right-click SMART Bridgit Conference Service, and then select Restart.

The SMART Bridgit Conference Service restarts.

If clients are still unable to connect to the server, see Verifying port forwarding and firewall

configuration on the next page to verify the port forwarding and firewall configurations.

If the domain name resolves to your router’s public IP address, and your router doesn’t allow loop-

back communication, see Configuring the client's HOSTS file below to add the domain name to the

Windows HOSTS file.

Configuring the client's HOSTS file

If the domain name resolves to your router’s public IP address, and your router doesn’t allow loop-

back communication, follow this procedure to add the domain name to the Windows HOSTS file.

A P P E N D I X A

Troubleshooting

g To add the domain name to the Windows HOSTS file

1. Go to C:\Windows\system32\drivers\etc on the SMART Bridgit client computer, and then

open the HOSTS file.

2. Add an entry so that the domain name you’re using to connect to the SMARTBridgit server

resolves to the server’s IP address.

This procedure is effective for SMART Bridgit clients on this computer only. Other clients can

use a direct IP address or the IP address resolved from the domain name by your network’s

DNS server.

3. See Troubleshooting SMART Bridgit server connections on page 68 to configure the

SMARTBridgit server software.

Verifying port forwarding and firewall configuration

If clients are still unable to connect to the server, verify that port forwarding on the network routers is

configured to give clients access to the server, and that firewalls protecting the SMART Bridgit server

allow clients to access the server. See Verifying communication protocol on page 67 and Checking

for firewalls on page 67.

If the problems persist, the SMARTBridgit client (not the server) could be the cause. See Unable to

connect to Bridgit software server (client side) smarttech.com/kb/099567.

A P P E N D I X A

Troubleshooting

Troubleshooting administration tool connections

Symptom

When you install SMART Bridgit software with IP binding, SMART Bridgit Administration Tools

doesn’t connect to the SMART Bridgit server.

Solution

Use one of the following procedures to connect SMART Bridgit Administration Tools to the SMART

Bridgit server:

l Directing IP traffic to the SMART Bridgit server below (recommended solution)

l Moving the server's IP address to the top of the IP settings list on the next page

l Stopping applications using the server's IP port on the next page

Directing IP traffic to the SMART Bridgit server

g To direct IP traffic to the IP address bound to the SMART Bridgit server

1. Open a Command Prompt window, type hostname, and then press ENTER.

Note the computer name that appears.

2. If you don’t know the IP address that was entered when the server was installed, open SMART

Bridgit Administration Tools, and then select the Setup tab. For more information, see

Verifying SMART Bridgit server configuration.

Note the server's IP address in the IPv4 Address drop-down list.

3. Go to C:\WINDOWS\system32\drivers\etc\, and then open the HOSTS file.

4. Type your IP address and host name on a new line at the bottom of the file.

E X A M P L E

192.168.0.8 bridgitserver.

5. Save the HOSTS file.

You can now open SMART Bridgit Administration Tools and configure the SMART Bridgit

server software. See Configuring the server software on page 23.

A P P E N D I X A

Troubleshooting

I  I M P OR T A N T

Because other applications can use the hostname, you should remove the line you added in step 4

after you configure the SMART Bridgit Server. You can remove the line or comment it out (by

inserting a “#” character at the beginning of the line).

Moving the server's IP address to the top of the IP settings list

g To move the server's IP address to the top of the IP settings list

1. If you don’t know the IP address that was entered when the server was installed, open SMART

Bridgit Administration Tools, and then select the Setup tab.

Note the server's IP address in the IPv4 Address drop-down list.

2. Select Start > Control Panel> Network Connections.

3. Right-click the network device that SMART Bridgit software is bound to, and then select

Properties.

4. Click Internet Protocol (TCP/IP) in the This connection uses the following items list.

5. Click Properties.

6. Select the General tab, and then click Advanced.

The Advanced TCP/IP Settings dialog box appears.

7. Click the IP Settings tab.

8. Remove all the IP addresses above the SMART Bridgit server's address.

9. Replace the addresses below the server's address.

10. Restart the server.

Stopping applications using the server's IP port

T  T I P

Perform this procedure when it won't affect other users.

A P P E N D I X A

Troubleshooting

g To make SMARTBridgit software's primary port available

1. Stop applications that use SMART Bridgit software’s primary port.

2. Open SMART Bridgit Administration Tools and configure SMART Bridgit software. For more

information, see Verifying SMART Bridgit server configuration.

3. Close SMART Bridgit Administration Tools.

4. Start the applications that you stopped in step 1.

Troubleshooting SMART Scheduler

After the you install and configure SMART Scheduler, it runs silently as a Windows service. It doesn't

have a user interface when running, and it doesn't create a log file by default. Follow these steps to

gather more information when troubleshooting.

g To display a SMARTScheduler server log

1. Open a Command Prompt window, and then browse to the SMARTScheduler Server folder.

The default folder is C:\Program Files\SMARTTechnologies\SMARTScheduler Server.

2. Type net stop "SMARTScheduler Server", and then press ENTER.

The SMARTScheduler server service stops.

3. Type SMARTSchedulerServer.exe, and then press ENTER.

The SMARTScheduler server service starts. A series of text lines appear.

4. Look for and record any error information in the log that can help you identify a problem.

5. Press CTRL+C.

The server stops and the command prompt returns.

6. Type net start "SMARTScheduler Server", and then press ENTER.

The SMARTScheduler server service starts.

g To create a server log file

1. Open a Command Prompt window, and then browse to the SMARTScheduler Server folder.

The default folder is C:\Program Files\SMARTTechnologies\SMARTScheduler Server.

2. Type net stop "SMARTScheduler Server", and then press ENTER.

The SMARTScheduler Server Windows service stops.

A P P E N D I X A

Troubleshooting

3. Type SMARTSchedulerServer.exe>>log.txt, and then press ENTER.

The SMARTScheduler Server service starts. The log information re-directs to the log.txt file.

4. Wait a few minutes, and then press CTRL+C.

The server stops and the command prompt returns.

5. Type net start "SMARTScheduler Server", and then press ENTER.

The SMARTScheduler server service starts.

6. Locate the log.txt file, and then open it in a text editor.

Index

access requirements 7 activating

manually 21

using the SMART activation server 20 administering the server software 37 administration

server software 37 audio settings 29, 61

bandwidth and scalability 53 bandwidth requirements 54

examples 55 broadcasting messages 38

checking for firewalls 67 color quality 60 configuring firewalls 11 configuring proxy servers 12 configuring the server software 23 connection 62 customizing the server's web page 42

ending a meeting 41

firewalls

checking for 67 configuring 11

Global Server Network 4 GSN 4

adding a remote server 32 changing server information 33 connecting to a server 34 ending a meeting 34 removing a server 33 setting up a local server 31

Hosts file

configuring 71

disabling remote control 27 disabling text chat 27 disabling webcams 27 domain names 10

ink 62 Installing SMART Bridgit software 5 IP address

move to the top of the IP Settings list 74

IP traffic

directing to the SMART Bridgit Server 73

I N D E X

licenses

removing server or user licenses 22 licensing SMART Bridgit Server software 20

message of the day 29 minimizing network latency 66 monitor meeting performance - participant64 monitor meeting performance - presenter 63

password

API 25

changing the administrator access

pasword

changing the conference creation

password changing the server access password 23 setting 23

pick fastest server option, disabling 35 proxy servers

configuring 12

SMART Bridgit Server software

Installing 16

SMART Scheduler 4

Outlook add-in 4 prerequisites 15, 45 removing Outlook add-in 51 using 45

SMART Scheduler Server

installing 46 upgrading 48

SMARTBridgit Server software

upgrading 20 software components 1 software licensing 7 system requirements

client 13

server 6

troubleshooting

Administration Tool connections 73

SMART Bridgit Server connections 68

SMART Scheduler 75 troubleshooting tool 58

Removing server or user licenses 22

screen capture technology 58 server security 9 server setup options 26 setting meeting options 26 Setting passwords 23 SMART Bridgit client

downloading 43

updating the Windows registry 71 upgrading server software 20

verify communication protocol 67 verify network's DNS configuration 69 verify port forwarding and firewall

configuration

verify SMART Bridgit Server

configuration viewing active meetings 38 viewing and saving usage reports 39 viewing status information 38-39

Smart Technologies Bridgit 4.5 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Software components

SMART Bridgit Administration Tools

SMART Bridgit client software

Features and highlights

Global Server Network (GSN) option

SMART Scheduler

SMART Scheduler Outlook add-in

Preparing for installation

Software licensing

Managing software licenses purchased prior to February 22, 2012

Managing SMART Bridgit software licenses purchased after February 22, 2012

Access requirements

Network administration experience

Access to servers and infrastructure components on your network

Administrator rights

Server security

Client security

Domain names

Registered domain name

IPv4/IPv6 addresses

Configuring firewalls

Configuring proxy servers

SMART Scheduler requirements

Introduction

Installing the server software

Activating using the SMART activation server

Activating your license manually

Removing server or user licenses

Configuring the server software

Setting passwords

Changing the server access password

Changing the meeting creation password

Changing the administrator access password

Assigning an API password

Setting meeting options

Disabling remote control

Disabling webcams

Disabling text chat

Disabling the Raise Hand feature

Disabling the Knock feature

Adding a message of the day

Configuring meeting audio settings

Third-party audio

Managing a Global Server Network (GSN)

About the Global Server Network (GSN)

SMART Bridgit Servers in a GSN

Requirements and prerequisites

Setting up a local GSN server

Adding a remote server to the GSN

Removing a local server from a GSN

Removing a server from a GSN

Changing GSN server information

Ending a GSN meeting

SMART Bridgit clients in a GSN

Connecting to a GSN server

Connecting to a server in a GSN

Selecting or viewing server information

Disabling the Pick fastest server option

Administering the server software

About SMART Bridgit Administration Tools

Viewing status information

Viewing active meetings

Broadcasting messages to participants

Viewing status information

Viewing and saving usage reports

Setting log purge frequency

Managing servers and meetings

Placing a server on hold

Ending a meeting

Introduction

SMART Scheduler requirements

Minimum computer requirements

Installing SMART Scheduler server software

Installing the software

Configuring SMART Scheduler Server