Smart Technologies 8070i-G4-SMP, 8084i-G4-SMP User Manual

Download

SMARTBoard® 8000i-G4series

Interactive flat panels

Setup and maintenance guide

For models 8070i-G4-SMP and 8084i-G4-SMP

Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Keep the following information available in case you need to contact SMARTSupport.

Serial number:

Date of purchase:

FCC warning

This equipment has been tested and found to comply with the lim its for a Class A digital device, pursuant to Part 15 of the FCC R ules. Theselimi ts are designed to provide reasonable protection against harmful i nterference w henthe equipm entis operatedi n a commercial environment. This equipment generates, uses andcan radiate r adio frequency energy and, if not installed and used in accordancew ith the m anufacturer’s instructions, may causeharmful interference to radio communications. Operation of this equipment in a residential areai s likely tocause harm ful i nterference in which case the user will be required to correct the interference at his own expense.

Licenses

Supportedli censes may differ by model.

The terms HDMI andH DMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDM I Licensing LLC i n the United States and other countries.

ABOUT DIVX VIDEO: D ivX® is a digital video format cr eated by DivX, LLC, a subsidiary of R ovi C orpor ation. This is an official DivXCertified® devicethat plays DivX video. Visit divx.com for more informationand software tools to convert your files into D ivX videos.

ABOUT DIVX VIDEO-ON-DEMAND: This DivX Certified® device must beregistered in order to play purchased Di vX Video-on-Demand (VOD) movies. T o obtain your registration code, locate the DivX VOD sectioni n your device setup m enu. Go to vod.divx.com for m ore inform ationon how to completeyour registration.

DivX Certified® to play DivX® video upto HD 1080p,including premium content.

DivX®, DivX C ertified® and associated logos are trademarks of Rovi Corporation or its subsidiaries andare used under l icense.

Coveredby one or m ore of the foll owing U.S. patents: 7,295,673; 7,460688; 7,515710; 7,519,274

Manufacturedunder license from DolbyLaboratories. Dolby andthe double-D symbol are tradem arks of DolbyLaboratories.

Trademark no tice

SMARTBoard, SMARTInk, SMARTM eetingPro, SMARTNotebook, DViT, SMARTGoWi re, SMARTRoomSystem , sm arttech, the SMART l ogoand all SMART taglines are trademarks or registeredtrademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Microsoft, Windows and Lync are either registered trademarks or trademarks of Micr osoftCorporation i n the U.S. and/or other countri es. Molex is a trademark of Molex, its affil iates, related companies, licensors, and/or j oint venture partners.All third-party product andcompany names may be trademarks of their respective owners.

© 2013–2014SMARTTechnologiesULC. All rights reserved. No part of this publicationmay be repr oduced, transmitted, transcribed, stored in a retrieval system or translated into any l anguage in any form by any means without the prior w ritten consent of SMARTTechnologiesULC. Informationi n this manual is subject tochange without notice and does not r epresent a commitment on the part of SMART.

This pr oduct and/or use thereof covered by one or more of the following U.S. patents.

www.smarttech.com/patents.

01/2014

smarttech.com/kb/170446

Important information

W A R N I N G

l Failure to follow the installation instructions shipped with your SMART product could result in

personal injury and product damage which may not be covered by your warranty.

l Do not open or disassemble the SMART product. You risk electrical shock from the high

voltage inside the casing. Opening the casing also voids your warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of your SMART

product. Rather, mount the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or

moisture.

l If your SMART product requires replacement parts, make sure the service technician uses

replacement parts specified by SMARTTechnologies or parts with the same characteristics

as the original.

l Ensure that any cables extending across the floor to your SMART product are properly

bundled and marked to avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes, because they could touch dangerous

voltage points and cause electric shock, fire or product damage which may not be covered by

your warranty.

l Do not place any heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by your warranty.

l Useonly extension cords and outlets into which this product’s polarized plug can be fully

inserted.

l Use the power cable provided with this product. If a power cable is not supplied with this

product, please contact your supplier. Use only power cables that match the AC voltage of the

power outlet and that comply with your country’s safety standards.

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments

with care when disposing of them.

l Do not move or mount the interactive flat panel by connecting rope or wire to its handles.

Because the interactive flat panel is heavy, rope, wire or handle failure could lead to personal

injury.

i smarttech.com/kb/170446

I M P O R T A N T I N F O R M A T I O N

l To prevent personal injury, do not attempt to mount or carry the interactive flat panel using your

own strength. Instead, use a lifting device with the included attachable eyebolts. The eyebolts

are not post-installation hardware.

l Use only VESA®-approved mounting hardware.

l Disconnect all power cables for your interactive flat panel from the wall outlet and seek

assistance from qualified service personnel when any of the following occurs:

The power cable or plug is damaged

Liquid is spilled into the interactive flat panel

Objects fall into the interactive flat panel

The interactive flat panel is dropped

Structural damage such as cracking occurs

The interactive flat panel behaves unexpectedly when you follow operating instructions

C A U T I O N

l Do not install or remove the I/O extension module or an OPS computer while the interactive

flat panel is turned on.

l Before you clean your SMART product, shut down or disconnect the computer. Otherwise,

you may scramble the desktop icons or inadvertently activate applications when you wipe the

screen.

l Avoid setting up and using the SMART product in an area with excessive levels of dust,

humidity and smoke.

l Make sure an electrical socket is near your SMART product and remains easily accessible

during use.

l The external power supply needs to meet the Limited Power Source (LPS) requirements of

CSA/UL/IEC/EN 60950-1, when required.

l This SMART product should be used only with European TN and TT power distribution

systems.

It is not suitable for older, IT-type power distribution systems found in some European

countries. "This system (IT-type) is widely used isolated from earth, in some installations in

France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral not

distributed, at 230V line-to-line." (IEC 60950:1999)

Contact qualified personnel if you’re uncertain of the type of power system available where

you’re installing your SMART product.

ii smarttech.com/kb/170446

I M P O R T A N T I N F O R M A T I O N

l You must connect the USB cable that came with your SMARTBoard® interactive flat panel to

a computer that has a USB compliant interface and that bears the USB logo. In addition, the

USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and

CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to

the SMARTBoard interactive flat panel.

I M P O R T A N T

l The following are the power requirements for your interactive flat panel:

Model Power requirements

8070i-G4-SMP 100–240V, 8.9–4.5A, 50/60Hz, 310W

8084i-G4-SMP 100–240V, 50/60Hz, 530W

l For additional requirements and other information, refer to your interactive flat panel’s

specifications (see Specifications on page 9).

iii smarttech.com/kb/170446

Important information i

Chapter 1: Welcome 1

About your interactive flat panel 2 About this guide 9 Other documentation and resources 9

Chapter 2: Mounting your interactive flatpanel 13

Before mounting your interactive flat panel 13 Choosing a location 15 Choosing a height 16

Chapter 3: Connecting power and devices 17

Connector panels 18 Connecting power 21 Connecting the room computer 22 Connecting cables for laptops 22 Connecting external speakers 24 Connecting other devices 24 Disabling the USB receptacles 24

Chapter 4: Setting up your interactive flatpanel and room computer 27

Turning on your interactive flat panel and roomcomputer for the first time 27 Installing SMART software 28 Running the connection wizard 28

Chapter 5: Using your interactive flat panel 31

Turning on and turning off your interactiveflatpanel 31 Using presence detection 33 Using your interactive flat panel with the roomcomputer 34 Using your interactive flat panel with guestlaptops 35 Changing input sources 37 Using the remote control 38

Chapter 6: Maintaining your interactiveflatpanel 45

Opening SMARTSettings 45 Updating software 46 Updating firmware 46 Calibrating your interactive flat panel 47

v smar ttech.com/kb/170446

C O N T E N T S

Orienting your interactive flat panel 48 Replacing batteries in the remote control 49 Replacing a pen nib 49 Cleaning the screen 50 Cleaning the presence detection sensors 50 Cleaning the camera windows and reflective tape 51 Maintaining ventilation 51 Preventing condensation 52 Checking the interactive flat panel installation 52 Removing your interactive flat panel 52 Transporting your interactive flat panel 53

Chapter 7: Troubleshooting your interactiveflatpanel 55

Locating the interactive flat panel serial number 55 Resolving image issues 55 Resolving touch control and digital ink issues 60 Resolving audio issues 62 Resolving remote control issues 63 Resolving presence detection issues 64 Resolving issues using the SMART ConnectionWizard 65 Resolving issues using SMARTBoard Diagnostics 66

Appendix A: Using the on-screen display menu 67

Changing settings in the on-screen display menu 67 SMARTBoard8070i-G4-SMP interactiveflatpanel on-screen display menu 68 SMARTBoard8084i-G4-SMP interactiveflatpanel on-screen display menu 74

Appendix B: Remotely managing your interactive flat panel 83

Connecting and configuring a room control system 84 Power modes 85 Room control system programming commands and responses 86 SMARTBoard8070i-G4-SMP interactive flat panel commands 88 SMARTBoard8084i-G4-SMP interactive flat panel commands 97

Appendix C: Hardware environmental compliance 111

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery

Directives) 111 Batteries 111 More information 111

Index 113

vi smar ttech.com/kb/170446

Chapter 1

About your interactive flat panel 2

Features 2

Touch-enabled interactivity 2 Gesture support 2 Dual user support 2 Presence detection 2 Audio 3 SMART software 3

Components 4

Screen 4 Cameras and reflective tape channel 5 Presence detection sensors 5 Speakers 6 Pens and eraser 6 Color select module 6 Front control panel 7 Remote control 8 I/O extension module 8

Differences between models 8 About this guide 9 Other documentation and resources 9

Specifications 9

Installation instructions 10

Cabling guides 10

Help 10

Training 11

Knowledge base 11

This chapter introduces you to your SMARTBoard interactive flat panel and this guide.

1 smarttech.com/kb/170446

C H A P T E R 1

Welcome

About your interactive flat panel

Your SMARTBoard interactive flat panel features SMART’s proprietary DViT® (DigitalVisionTouch)

technology on an LCD screen with e-LED backlight which enables you to select, write and erase on

the interactive surface. You can do everything on the interactive flat panel that you can do at your

computer by touching the surface, and you can use an array of gestures within applications.

Features

Your interactive flat panel includes several features:

l Touch-enabled interactivity

l Gesture support

l Dual user support

l Presence detection

l Audio

l SMART software

Touch-enabled interactivity

You can do everything on your interactive flat panel that you can do at your computer—open and

close applications, meet with others, create new documents or edit existing ones, visit websites, play

and manipulate videos and so on—by touching the interactive surface.

You can also write over any application in digital ink using one of the supplied pens or your finger, and

then erase the digital ink using the supplied eraser or your palm.

Object awareness enables you to pick up a pen, and then write, select or erase without replacing the

pen.

Gesture support

You can use an array of gestures within applications, including panning, scaling, rotating and zooming

in and out.

Dual user support

Two users can each pick up pens and draw on the screen at the same time, enabling greater

collaboration.

Presence detection

Your interactive flat panel has two presence detection sensors on its frame that can detect people up

to 16' (5 m) away. When the sensors detect people in the room, the interactive flat panel turns on.

When the sensors no longer detect people in the room, the interactive flat panel turns off.

2 smarttech.com/kb/170446

C H A P T E R 1

Welcome

Audio

Your interactive flat panel includes two 10 W integrated front-firing speakers for presenting audio from

connected input sources.

SMART software

You can install the following SMART software on the computers connected to your interactive flat

panel to take full advantage of the interactive flat panel’s features:

Software Description

SMARTProductDrivers SMARTProductDrivers enables connected computers to detect

input from your interactive flat panel.

SMARTInk™ SMARTInk enables you to write and draw in digital ink over open

applications, files, folders, websites and any other open window on your computer. When you write outside the open windows on your computer, a SMARTInk Note appears and you can write inside the note.

When you open an application that has its own ink tools, you can turn off SMARTInk, and then use the application’s ink tools to write in the content.

SMARTMeetingPro™ software

SMARTMeetingPro software enables you to use your interactive flat panel in a meeting room.

You can write or draw on a digital whiteboard, present content on your desktop and connect to individuals and other meeting rooms using integrated conferencing software.

3 smarttech.com/kb/170446

C H A P T E R 1

Welcome

Components

Your interactive flat panel consists of the following components:

No. Name

1 Screen

2 Cameras and reflective tape channel

3 Presence detection sensor (×2)

4 Speakers

5 Pen (×2)

6 Eraser

7 Color select module

8 Front control panel

9 Remote control

N O T E

Components not pictured include the I/O extension module for external PCs, connector panels (see

Connector panels on page 18) and the menu control panel (see Menu control panel on page 44).

Screen

The active screen area specifications vary by model:

Models Diagonal Width Height Aspect ratio

8070i-G4-SMP 70" (178 cm) 61" (154.9 cm) 34 3/8" (87.2 cm) 16:9

8084i-G4-SMP 84" (213.4 cm) 73 1/4" (186.1 cm) 41 1/4" (104.7 cm) 16:9

4 smarttech.com/kb/170446

C H A P T E R 1

Welcome

For information on cleaning the screen, see Cleaning the screen on page 50.

Cameras and reflective tape channel

In the corners of the screen, there are cameras that track finger and pen positions across the screen.

The screen is bordered by a channel that contains reflective tape.

For information on cleaning the camera windows and reflective tape, see Cleaning the screen on

page 50.

C A U T I O N

l Keep the reflective tape dry.

l Do not remove or damage the reflective tape.

I M P O R T A N T

l Do not attach items such as adhesive notes to the screen because they will interfere with the

cameras.

l Do not place anything in the channel because it will interfere with the cameras.

Presence detection sensors

The interactive flat panel has two presence detection sensors on its frame that can detect people up

to 16' (5 m) away when the interactive flat panel is in Standby mode.

When the sensors detect motion in the room, the interactive flat panel turns on and displays a

welcome screen. Touching the screen activates the interactive flat panel. When the sensors no

longer detect people in the room, the interactive flat panel returns to Standby mode.

N O T E S

l For information on cleaning your sensors, see Cleaning the presence detection sensors on

page 50.

l Presence detection settings can be changed with the on-screen display menu.

l If ECO Standby mode is enabled for SMARTBoard 8070i-G4-SMP interactive flat panels,

presence detection functionality is limited.

l For more information on the on-screen display menu settings relevant for presence detection,

see page 72 for SMARTBoard 8070i-G4-SMP interactive flat panels or page 80 for

SMARTBoard 8084i-G4-SMP interactive flat panels.

5 smarttech.com/kb/170446

C H A P T E R 1

Welcome

Speakers

Your interactive flat panel includes two 10 W integrated front firing speakers. You can connect

external speakers if desired (see Connecting external speakers on page 24).

Pens and eraser

Your interactive flat panel comes with two pens and an eraser.

The bottom bezel of the interactive flat panel includes magnetic holders for the pens and the eraser.

Removing a pen or the eraser from the holders activates it and enables you to either draw or erase

digital ink.

C A U T I O N

When returning the pen or eraser to the magnetic holder, ensure that it is centered on the holder to

prevent it from falling and potentially being damaged.

Color select module

The color select module enables you to access Help, open the on-screen keyboard, select pen

colors, right-click and orient the interactive flat panel.

No. Name

1 Help

2 On-screen keyboard

3 Black pen color

4 Red pen color

5 Green pen color

6 Blue pen color

7 Right-click

8 Orient

6 smarttech.com/kb/170446

C H A P T E R 1

Welcome

Front control panel

The front control panel contains the volume control, Mute, Input Select and Power/Standby buttons,

as well as the status light and the remote control sensor.

No. Name

1 Volume control

2 Mute button

3 Input Select button

4 Power/Standby button / power light

5 Status light

6 Remote control sensor

I M P O R T A N T

l If there is a film over the front control panel, remove the film before using the front control

panel.

l Do not cover or block the front control panel or you could have reduced use of the remote

control.

In normal use:

l The volume, mute and input buttons are blue.

l The power light is green.

l The status light is green.

For information on diagnosing issues using the front control panel lights, see Resolving blank screen

issues on page 56.

For information on disabling the front control panel for multiple interactive flat panel installations, see

page 72 for SMARTBoard 8070i-G4-SMP interactive flat panels or page 81 for SMARTBoard

8084i-G4-SMP interactive flat panels.

7 smarttech.com/kb/170446

C H A P T E R 1

Welcome

Remote control

The remote control enables you to turn on and turn off your interactive flat panel, change the input

source, adjust the volume, access the on-screen menu and more.

For more information on the remote control, see Using the remote control on page 38.

I/O extension module

The I/O extension module is a module that you can install in the OPS slot located on the back of your

interactive flat panel. When installed, the I/O extension module enables you to connect a computer to

your interactive flat panel using the supplied USB and HDMI cables.

Differences between models

SMARTBoard 8000i-G4 series interactive flat panels include the following models:

l SMARTBoard 8070i-G4-SMP interactive flat panel

l SMARTBoard 8084i-G4-SMP interactive flat panel

The following table presents the key differences between these models:

Item 8070i-G4-SMP 8084i-G4-SMP

Screen size (diagonal) 70" (178 cm) 84" (213.4 cm)

Computer connections 2 3

Video and audio inputs HDMI (×3)

HDMI (×3)

DisplayPort DispalyPort

VGA (×2) VGA

DVI-D DVI-D

Component video Component video

Composite video Composite video

S-video

Stereo 3.5 mm Stereo 3.5 mm

Dual RCA audio (×2) Dual RCA audio (×2)

Video and audio outputs VGA DVI-D

Stereo 3.5 mm (×3) Stereo 3.5 mm (×4)

Guide icons

8 smarttech.com/kb/170446

Dual RCA audio

Speaker wire connector Speaker wire connector

C H A P T E R 1

Welcome

N O T E S

l Other, minor differences between models are noted throughout this guide.

l Sections in this guide that are relevant to specific models are flagged with the icons defined in

the previous table.

About this guide

This guide explains how to set up and maintain your interactive flat panel. It includes the following

information:

l How to mount your interactive flat panel

l How to connect power and devices, including computers

l How to set up your interactive flat panel and room computer

l What users can do with your interactive flat panel

l How to maintain your interactive flat panel for years of use

l How to troubleshoot issues with your interactive flat panel

In addition, this guide includes information on your interactive flat panel’s on-screen display menu and

remote management support.

This guide is intended for individuals who are responsible for installing and maintaining interactive flat

panels in their organizations. Other documentation and resources are available for individuals who

use interactive flat panels.

Before mounting your interactive flat panel

Do the following before mounting your interactive flat panel:

l Review the environmental requirements in the interactive flat panel’s specifications (see

Specifications on page 9).

l Save all product packaging so that it’s available if you need to transport the interactive flat panel.

If the original packaging isn’t available, you can purchase new product packaging from your

authorized SMART reseller (smarttech.com/where).

13 smarttech.com/kb/170446

C H A P T E R 2

Mounting your interactive flatpanel

l Refer to local building codes to ensure the wall can support the weight of the interactive flat

panel and mounting equipment.

Models Weight (lb.) Weight (kg)

8070i-G4-SMP 205 93

8084i-G4-SMP 260 118.3

l Attach the included eyebolts and washers to assist in mounting, and remove them after you

mount the interactive flat panel.

8070i-G4-SMP 8084i-G4-SMP

W A R N I N G

Do not attempt to mount or carry the interactive flat panel using your own strength because it

could fall and cause personal injury. Attach a lifting device to the included eyebolts to lift and

carry the interactive flat panel.

C A U T I O N

Hand-tighten the eyebolts. If you over-tighten the eyebolts and damage the threads, you will

be unable to remove the eyebolts.

l Use a standard VESA mounting plate (not included) to mount the interactive flat panel on a wall.

Models Mounting plate

8070i-G4-SMP 800 mm × 400 mm

8084i-G4-SMP 600 mm × 400 mm

14 smarttech.com/kb/170446

C H A P T E R 2

Mounting your interactive flatpanel

l Use M8 screws to fasten the wall bracket.

The following table presents the recommended screw length and fasten force for the different

models:

Models Screw length

Fasten force

8070i-G4-SMP 23 mm + x mm < M8 < 29 mm + x mm 97.36–123.91 in-lb.

(11–14 N m)

8084i-G4-SMP 23 mm + x mm < M8 < 29 mm + x mm Max. 10.6 in-lb.

(1.2 N m)

C A U T I O N

Do not over-tighten the screws.

N O T E

SMART recommends M8 × 30 mm mounting screws for standard installations where the total

wall mount bracket and washer thickness is less than 7 mm.

l Because the receptacles might not be easily accessible after the installers mount the interactive

flat panel, consider connecting cables for power, computers and other devices while the

interactive flat panel is still in its packaging or is suspended from a lifting device (see Connecting

power and devices on page 17).

l Before turning on the interactive flat panel for the first time, clean the camera windows and

reflective tape following the instructions in Cleaning the camera windows and reflective tape on

page 51.

Choosing a location

Do the following when choosing a location for the interactive flat panel:

l Do not install the interactive flat panel in a location where a door or gate could hit it.

l Do not install the interactive flat panel in an area where it will be subjected to strong vibrations or

dust.

l Do not install the interactive flat panel near where the main power supply enters the building.

l Ensure adequate ventilation or provide air conditioning around the interactive flat panel so that

heat can flow away from the unit and the mounting equipment.

Where x is the total thickness of the wall bracket and washer.

15 smarttech.com/kb/170446

C H A P T E R 2

Mounting your interactive flatpanel

l If you mount the interactive flat panel in a recessed area, leave at least 4" (10 cm) of space

between the interactive flat panel and the recessed walls to enable ventilation and cooling.

Choosing a height

Consider the general height of the user community when you

choose the height for the interactive flat panel.

16 smarttech.com/kb/170446

Chapter 3

Connector panels 18

SMARTBoard8070i-G4-SMP interactive flat panel connectorpanels 18

SMARTBoard8084i-G4-SMP interactive flat panel connectorpanels 20 Connecting power 21 Connecting the room computer 22 Connecting cables for laptops 22

Connecting laptop cables to SMARTBoard 8070i-G4-SMP interactiveflatpanels 22

Connecting laptop cables to SMARTBoard 8084i-G4-SMP interactiveflatpanels 23 Connecting external speakers 24 Connecting other devices 24 Disabling the USB receptacles 24

This chapter includes information on connecting your interactive flat panel to power, computers and

other devices.

In a typical installation, you connect your interactive flat panel to a

room computer and up to one guest laptop (SMARTBoard

8070i-G4-SMP interactive flat panels) or to a room computer and

up to two guest laptops (SMARTBoard 8084i-G4-SMP interactive

flat panels). You can also connect external speakers, DVD

players, document cameras and other devices.

N O T E S

l This chapter assumes that you installed the I/O extension module (see Installation

instructions on page 10).

l The connections in this chapter are based on the default USB mappings. However, you can

customize these mappings (see page 73 for SMARTBoard 8070i-G4-SMP interactive flat

panels or page 81 for SMARTBoard 8084i-G4-SMP interactive flat panels).

17 smarttech.com/kb/170446

C H A P T E R 3

Connecting power and devices

Connector panels

There are connector panels on the top, left, right and bottom of your interactive flat panel as well as on

the I/O extension module.

SMARTBoard8070i-G4-SMP interactive flat panel connectorpanels

The following diagram and table present the connectors on SMARTBoard 8070i-G4-SMP interactive

flat panels:

No. Type Details Identifier

Top connector panel

1 USB USB 3.0 Type-A receptacle

2 Audio out Stereo 3.5 connector

3 DC power 19V DC Molex® Micro-Fit 2-pin connector

Left connector panel

4 DC power 19V DC Molex Micro-Fit 2-pin connector

6 USB USB 2.0 Type-A receptacle

Right connector panel

7 DC power 19V DC Molex Micro-Fit 2-pin connector

8 Audio out Stereo 3.5 mm connector

Audio out

Stereo 3.5 mm connector

18 smarttech.com/kb/170446

C H A P T E R 3

Connecting power and devices

No. Type Details Identifier

Bottom connector panel

9 AC power AC power pass-through

10 AC power AC power inlet and switch

11 USB USB 2.0 Type-B receptacle USB2

12 Room control in RS-232 connector

13 Room control out /

RS-232 connector

pass-through

14 Video in DisplayPort connector DPORT

15 Video in HDMI connector HDMI1

16 Video in HDMI connector HDMI2

17 Video in DVI-D connector DVI

18 Video in VGA connector VGA1

19 Video in VGA connector VGA2

20 Video out VGA connector

21 Video in Composite video receptacle DVD/HD

22 Video in Component video (Y, Pb/Cb, Pr/Cr)

VIDEO

receptacles

23 Video in S-video connector S-VIDEO

24 Audio in Stereo 3.5 mm connector AUDIO1

25 Audio in Dual RCA audio receptacles AUDIO2

26 Audio in Dual RCA audio receptacles AUDIO3

27 Audio out Dual RCA audio receptacle

28 Audio out Speaker wire connectors

I/O extension module

29 Video in HDMI connector HDMI3/PC

30 USB USB 2.0 Type-B receptacle USB1

19 smarttech.com/kb/170446

C H A P T E R 3

Connecting power and devices

SMARTBoard8084i-G4-SMP interactive flat panel connectorpanels

The following diagram and table present the connectors on SMARTBoard 8084i-G4-SMP interactive

flat panels:

No. Type Details Identifier

Top connector panel

1 USB USB 3.0 Type-A receptacle

2 Audio out Stereo 3.5 connector

3 DC power 19V DC Molex Micro-Fit 2-pin connector

Left connector panel

4 USB USB 2.0 Type-A receptacle

Audio out

Stereo 3.5 mm connector

6 DC power 19V DC Molex Micro-Fit 2-pin connector

Right connector panel

7 Audio out Stereo 3.5 mm connector

8 DC power 19V DC Molex Micro-Fit 2-pin connector

Bottom connector panel

9 Audio in Dual RCA audio receptacles AUDIO2

10 Audio in Dual RCA audio receptacles AUDIO3

11 Video in Composite video receptacle Composite

12 Video in Component video (Y, Pb, Pr) receptacles Component

20 smarttech.com/kb/170446

C H A P T E R 3

Connecting power and devices

No. Type Details Identifier

13 Audio out Speaker wire connectors

14 Room control in RS-232 connector

15 Room control out /

pass-through

16 Video in DisplayPort connector DPORT

17 Video in HDMI connector HDMI2

18 Service USB 2.0 Type-A receptacle

19 Video in VGA connector VGA

20 Audio in Stereo 3.5 mm connector AUDIO1

21 Audio out Stereo 3.5 mm connector

22 USB USB 2.0 Type-B receptacle USB2

23 USB USB 2.0 Type-B receptacle USB3

24 Video in HDMI connector HDMI1

25 Video in DVI-D connector DVI-D

26 Video out DVI-D connector

I/O extension module

27 Video in HDMI connector HDMI3/PC

RS-232 connector

28 USB USB 2.0 Type-B receptacle USB1

Back of the interactive flat panel

29 AC power AC power inlet and switch

Connecting power

Connect the supplied power cable from the AC power inlet on the bottom connector panel

(SMARTBoard 8070i-G4-SMP interactive flat panels) or on the back of the interactive flat panel

(SMARTBoard 8084i-G4-SMP interactive flat panels) to a power outlet.

N O T E

Refer to your interactive flat panel’s specifications for power requirements and power consumption

information (see Specifications on page 9).

21 smarttech.com/kb/170446

C H A P T E R 3

Connecting power and devices

Connecting the room computer

Using the supplied USB and HDMI cables, connect the room computer to the USB1 receptacle and

the HDMI3/PC connector on the I/O extension module, which is located on the back of your

interactive flat panel.

8070i-G4-SMP 8084i-G4-SMP

N O T E

SMARTBoard 8084i-G4-SMP interactive flat panels support 4K UHD (3840×2160). However, you

can only connect computers and other devices that output this resolution to the HDMI1 and HDMI2

connectors on the bottom connector panel, not the HDMI3/PC connector on the I/O extension

module. You can customize the USB mappings to map the USB1 receptacle on the I/O extension

module to the HDMI1 or HDMI2 connectors on the bottom connector panel (see page 81).

Connecting cables for laptops

You can install cables that enable users to connect laptops to your interactive flat panel from another

location in the room, such as on a conference table. By installing these cables, you make use of

connectors that might not be accessible when your interactive flat panel is wall-mounted.

You can then run the cables across floors or behind walls to the conference table.

W A R N I N G

Ensure that any cables extending across the floor to your SMART product are properly bundled and

marked to avoid a trip hazard.

Connecting laptop cables to SMARTBoard 8070i-G4-SMP interactiveflatpanels

You can connect up to one laptop to a SMARTBoard 8070i-G4-SMP interactive flat panel.

22 smarttech.com/kb/170446

C H A P T E R 3

Connecting power and devices

For this laptop:

l Connect a USB cable to the USB2 receptacle

on the bottom connector panel.

l Connect an HDMI cable to the HDMI2

connector on the bottom connector panel.

N O T E

You can use the provided CAT 5 USB extender to extend the USB connection between the

interactive flat panel and a laptop.

Connecting laptop cables to SMARTBoard 8084i-G4-SMP interactiveflatpanels

You can connect up to two laptops to a SMARTBoard 8084i-G4-SMP interactive flat panel.

For the first laptop:

l Connect a USB cable to the USB2 receptacle on the

bottom connector panel.

l Connect an HDMI cable to the HDMI2 connector on

the bottom connector panel.

For the second laptop:

l Connect a USB cable to the USB3 receptacle on the

bottom connector panel.

l Connect a DVI cable to the DVI-D connector on the

bottom connector panel.

N O T E

You can use the provided CAT 5 USB extender to extend the USB connection between the

interactive flat panel and a laptop.

23 smarttech.com/kb/170446

C H A P T E R 3

Connecting power and devices

Connecting external speakers

Your interactive flat panel includes two 10 W speakers below the screen. You can connect external

speakers using the stereo 3.5 mm connectors on either side of the interactive flat panel.

Alternatively, you can use the speaker wire connectors on the bottom connector panel.

Connecting other devices

You can connect other devices such as DVD players and document cameras to your interactive flat

panel using the video and audio input connectors on the bottom connector panel.

N O T E S

l For SMARTBoard 8070i-G4-SMP interactive flat panel, users can specify the current audio by

selecting it in the on-screen display menu or by pressing the AUDIOINPUT button on the

remote control (see page 71).

l For SMARTBoard 8084i-G4-SMP interactive flat panels, video input connectors are mapped

to audio input connectors:

Video Audio

VGA AUDIO1 (stereo 3.5 mm)

DVI-D AUDIO2 (dual RCA audio)

Component video AUDIO3 (dual RCA audio)

You can change these mappings in the on-screen display menu (see page 78).

Disabling the USB receptacles

The top and left connector panels include USB Type-A receptacles. You can disable these

receptacles so that they can’t access computers connected to your interactive flat panel.

C A U T I O N

l Disconnect the power supply for your interactive flat panel before you disable the USB

receptacles.

l Complete the following procedure in a static-free environment to prevent electrostatic shock

and damage to the interactive flat panel.

24 smarttech.com/kb/170446

C H A P T E R 3

Connecting power and devices

To disable the USB receptacles

1. Locate the rectangular cut-out on the back of the top connector panel.

2. Remove the screw securing the cut-out with a Phillips screwdriver. Retain

the screw and cut-out.

3. Locate the black jumper on the circuit board inside the panel.

4. Pull the black jumper off of the circuit board with pliers.

C A U T I O N

To prevent damage, do not touch the circuit board with the pliers.

N O T E

You can install the jumper again to enable the USB receptacle.

5. Repeat steps 1 to 4 for the left connector panel.

25 smarttech.com/kb/170446

Chapter 4

flatpanel and room computer

Turning on your interactive flat panel and roomcomputer for the first time 27 Installing SMART software 28

Downloading and installing SMART software 28

Deploying SMART software to multiple computers 28 Running the connection wizard 28

This chapter explains how to set up your interactive flat panel and room computer after mounting your

interactive flat panel and connecting power and devices.

Turning on your interactive flat panel and roomcomputer for the first time

After connecting your room computer to the interactive flat panel (see Connecting the room computer

on page 22) and mounting the interactive flat panel (see Mounting your interactive flatpanel on page

13), you can turn on both devices.

To turn on your interactive flat panel and room computer for the first time

1. Turn on your room computer.

2. Turn on your interactive flat panel by flicking the power switch beside the AC power inlet.

Press the Power/Standby button on the front control panel.

Press the Input Select button on the front control panel until the input source is HDMI3/PC.

T I P

Alternatively, you can press the power and input buttons on the remote control (see Remote

control buttons on page 40).

27 smarttech.com/kb/170446

C H A P T E R 4

Setting up your interactive flatpanel and room computer

Installing SMART software

To take full advantage of your interactive flat panel’s features, you must download and install SMART

software on your room computer.

Downloading and installing SMART software

To download and install SMART software

1. Go to smarttech.com/downloads.

2. Scroll to the SMART Meeting Pro software section.

3. Click Choose a version, and then select the most recent version.

4. Click Download.

5. Follow the on-screen instructions to save the installer to a temporary location.

6. Double-click the installer.

7. Follow the on-screen instructions to install SMART software.

Deploying SMART software to multiple computers

You may need to deploy SMART software to multiple computers in the following situations:

l Your organization has multiple interactive flat panels, each with its own room computer.

l You want to deploy SMART software to users’ laptops so that they can use their laptops with

your interactive flat panel.

To deploy your interactive flat panels to multiple computers, refer to the appropriate system

administrator’s guide (see Installation instructions on page 10).

Running the connection wizard

After turning on your interactive flat panel and room computer for the first time and installing SMART

software, run the connection wizard to calibrate and orient the interactive flat panel.

To run the connection wizard

1. Press the Help button on the color select module.

The Help and Support for Your SMARTBoard Interactive Whiteboard window appears.

28 smarttech.com/kb/170446

C H A P T E R 4

Setting up your interactive flatpanel and room computer

2. Press Connection Wizard.

The SMART Connection Wizard appears.

3. Select the interactive flat panel from the list of connected SMART interactive products, and then

press Next.

4. Select Product is being set up for the first time, and then press Next.

5. Follow the on-screen instructions to calibrate and orient the interactive flat panel for the

firsttime.

29 smarttech.com/kb/170446

Chapter 5

Turning on and turning off your interactiveflatpanel 31

Turning on and turning off SMARTBoard 8070i-G4-SMP interactiveflatpanels 32

Turning on and turning off SMARTBoard 8084i-G4-SMP interactiveflatpanels 33 Using presence detection 33 Using your interactive flat panel with the roomcomputer 34

Using SMART software 34

Using the USB receptacle 34 Using your interactive flat panel with guestlaptops 35

Connecting a guest laptop directly to your interactive flat panel 35

Connecting a guest laptop through a SMARTGoWire cable 36 Changing input sources 37 Using the remote control 38

Remote control sensor 39

Remote control buttons 40

SMARTBoard8070i-G4-SMP interactive flat panel remote control 40 SMARTBoard8084i-G4-SMP interactive flat panel remote control 42

Menu control panel 44

This chapter explains how to use the key features of your interactive flat panel.

Turning on and turning off your interactiveflatpanel

You can turn on and turn off your interactive flat panel using the front control panel or the remote

control.

N O T E

If presence detection is enabled, the interactive flat panel turns on and turns off automatically (see

Using presence detection on page 33).

31 smarttech.com/kb/170446

C H A P T E R 5

Using your interactive flat panel

Turning on and turning off SMARTBoard 8070i-G4-SMP interactiveflatpanels

To turn on your interactive flat panel

1. Turn on your computer.

Press the Power/Standby button on the front control panel.

Press the POWER ON button on the remote control.

Your computer’s logon screen or desktop appears on your interactive flat panel.

I M P O R T A N T

If the power light on the front control panel is off, either the interactive flat panel is not plugged

in or the main power switch on the bottom connector panel is turned off. To find the main power

switch, see Connector panels on page 18.

To turn off your interactive flat panel

1. Turn off your computer.

Press the Power/Standby button on the front control panel.

Press the STANDBY button on the remote control.

32 smarttech.com/kb/170446

C H A P T E R 5

Using your interactive flat panel

Turning on and turning off SMARTBoard 8084i-G4-SMP interactiveflatpanels

To turn on your interactive flat panel

1. Turn on your computer.

Press the Power/Standby button on the front control panel.

Press the POWER button or the MONITORON button on the remote control.

Your computer’s logon screen or desktop appears on your interactive flat panel.

I M P O R T A N T

If the power light on the front control panel is off, either the interactive flat panel is not plugged

in or the main power switch on the back of the interactive flat panel is turned off. To find the

main power switch, see Connector panels on page 18.

To turn off your interactive flat panel

1. Turn off your computer.

Press the Power/Standby button on the front control panel.

Press the POWER button or the MONITOROFF button on the remote control.

Using presence detection

Your interactive flat panel has two

presence detection sensors on its frame

that can detect people up to 16' (5 m)

away when the interactive flat panel is in

Standby mode.

When the sensors detect motion in the

room, the interactive flat panel turns on

and displays a welcome screen.

Touching the screen activates the

interactive flat panel. When the sensors

no longer detect people in the room, the interactive flat panel returns to Standby mode.

33 smarttech.com/kb/170446

C H A P T E R 5

Using your interactive flat panel

N O T E

If ECOStandby mode is enabled for SMARTBoard 8070i-G4-SMP interactive flat panels,

presence detection functionality is limited.

Presence detection settings can be changed with the on-screen display menu.

For more information on the on-screen display menu settings relevant for presence detection, see

page 72 for SMARTBoard 8070i-G4-SMP interactive flat panels or page 80 for SMARTBoard

8084i-G4-SMP interactive flat panels.

For information on cleaning your sensors, see Cleaning the presence detection sensors on page 50.

Using your interactive flat panel with the roomcomputer

Users will most often use the interactive flat panel with the room computer you set up in the previous

chapter (see Setting up your interactive flatpanel and room computer on page 27).

Using SMART software

The SMART software installed on the room computer allows users to do the following:

l Interact with objects on the screen by touching them

l Write, draw and erase digital ink

l Use multitouch gestures to browse pages, zoom in and out, and resize, rotate, group, ungroup

and flick objects

l Create and participate in collaborative meetings

For more information on the software and how you can use it with your interactive flat panel, refer to

the Help (see Help on page 10).

Using the USB receptacle

You can connect a USB drive or device to

the USB Type-A receptacles on the left

connector panel of your interactive flat panel,

and then access it from the room computer.

34 smarttech.com/kb/170446

C H A P T E R 5

Using your interactive flat panel

N O T E S

l The room computer must be connected to the USB1 receptacle on the I/O extension module.

l You can disable the USB receptacle (see Disabling the USB receptacles on page 24).

To use the USB receptacle

1. If the room computer’s display isn’t visible on the interactive flat panel, change to the HDMI3/PC

input source (see Changing input sources on page 37).

2. Connect a USB device to the USB Type-A receptacle.

3. Use the room computer to access the content on your USBdevice.

Using your interactive flat panel with guestlaptops

Users can connect up to one guest laptop to SMARTBoard 8070i-G4-SMP interactive flat panels or

up to two guest laptops to SMARTBoard 8084i-G4-SMP interactive flat panels using the cables you

installed (see Connecting cables for laptops on page 22).

Connecting a guest laptop directly to your interactive flat panel

When a user connects a guest laptop to the interactive flat panel, the laptop’s desktop is displayed on

the interactive flat panel and touch interactivity is enabled if SMART software is installed (see

Installing SMART software on page 28).

N O T E

If SMART software isn’t installed, you can connect the laptop to the interactive flat panel through a

SMARTGoWire cable (see Connecting a guest laptop through a SMARTGoWire cable on the next

page).

To connect a guest laptop to the HDMI2 input source

1. Connect the USB cable from the interactive flat panel’s USB2 receptacle to the guest laptop.

2. Connect the HDMI cable from the interactive flat panel’s HDMI2 connector to the guest laptop.

3. Turn on the laptop.

35 smarttech.com/kb/170446

C H A P T E R 5

Using your interactive flat panel

Press the Input Select button on the front control panel until the input source is HDMI2.

T I P

Alternatively, you can press the Input button on the remote control (see Remote control

buttons on page 40).

To connect a guest laptop to the DVI-D input source (SMARTBoard 8084i-G4-SMP

interactive flat panels only)

1. Connect the USB cable from the interactive flat panel’s USB3 receptacle to the guest laptop.

2. Connect the DVI cable from the interactive flat panel’s DVI-D connector to the guest laptop.

3. Turn on the laptop.

Press the Input Select button on the front control panel until the input source is DVI-D.

T I P

Alternatively, you can press the Input button on the remote control (see Remote control

buttons on page 40).

Connecting a guest laptop through a SMARTGoWire cable

If you want to connect a laptop that doesn’t have SMARTsoftware installed, you can use a

SMARTGoWire cable. The SMARTGoWire cable enables you to have touch control of the laptop

and use SMARTMeetingPro PE software without installing the software on the laptop.

I M P O R T A N T

Your interactive flat panel supports the SMARTGoWire cable with SMARTMeetingPro PE

software only. It does not support the SMARTGoWire cable with SMARTNotebook™

collaborative learning software.

To connect a SMARTGoWire cable

1. Connect the guest laptop to the interactive flat panel as described in Connecting a guest laptop

directly to your interactive flat panel on the previous page.

36 smarttech.com/kb/170446

C H A P T E R 5

Using your interactive flat panel

2. Disconnect the USB cable from your laptop, and then connect it to the SMARTGoWire cable’s

USB receptacle.

N O T E

If the SMARTGoWire cable isn’t connected to your interactive flat panel through a USB cable,

you have access to SMARTMeetingPro PE software on your laptop for five minutes, and

then the software closes.

3. Connect the SMARTGoWire cable’s USB connector to your laptop.

The AutoPlay dialog box appears.

4. Select Start SMART Meeting Pro PE.

SMARTMeetingPro PE software starts. You have touch control of your laptop on your

interactive flat panel and can use SMARTMeetingPro PE software while your laptop is

connected to your interactive flat panel.

To disconnect a SMARTGoWire cable

1. If required, save your SMARTMeetingPro software file to your laptop. You can save the file as

an .fcw file.

N O T E

You can open an .fcw file on a computer that has SMARTMeetingPro software or

SMARTMeetingPro PE software or that is connected to a SMART product through a

SMARTGoWire cable.

2. Close SMARTMeetingPro PE software.

3. Disconnect the SMARTGoWire cable from your laptop and the USB cable.

Changing input sources

You can connect the interactive flat panel to a room computer, one or two guest laptops and other

devices (see Connecting power and devices on page 17).

You can display a device’s input source by pressing the Input Select button on the front control panel until the device’s input appears on the interactive flat panel. Alternatively, you can press the

Input button on the remote control.

37 smarttech.com/kb/170446

C H A P T E R 5

Using your interactive flat panel

T I P

The remote control for SMARTBoard 8070i-G4-SMP interactive flat panels has buttons for each

input source (HDMI1, HDMI2, HDMI3/PC and so on). Press one of these input source buttons to

display the connected device’s input.

Using the remote control

The infrared remote control enables you to turn on and turn off your interactive flat panel, change the

input source, change the volume and more. You can also use the remote control to open the

on-screen display menu and then change the interactive flat panel’s settings.

If the remote control doesn’t respond, see Resolving remote control issues on page 63.

C A U T I O N

l Do not subject the remote control to strong shock.

l Keep the remote control away from liquids. If it gets wet, wipe it dry immediately.

l Do not expose the remote control to heat or steam.

l Do not open any part of the remote control other than the battery compartment and

picture-in-picture compartment.

I M P O R T A N T

The remote control system does not function when strong light strikes the remote control sensor or

when there is an object between the remote control and its sensor.

38 smarttech.com/kb/170446

C H A P T E R 5

Using your interactive flat panel

Remote control sensor

The remote control sensor is located on the front control panel. It

enables you to control your interactive flat panel from an angle of

30º and within a distance of 23' (7 m) using the included remote

control.

I M P O R T A N T

The remote control might not function when the infrared remote control sensor is blocked or when it

is in direct sunlight or strong lighting.

39 smarttech.com/kb/170446

C H A P T E R 5

Using your interactive flat panel

Remote control buttons

The remote control enables you to access on-screen menus and to change display and input settings.

SMARTBoard8070i-G4-SMP interactive flat panel remote control

No. Name Description

1 POWER ON Turn on your interactive flat panel

2 ASPECT Select the aspect ratio

3 STILL Turn on or off the still picture mode

40 smarttech.com/kb/170446

C H A P T E R 5

Using your interactive flat panel

No. Name Description

4 [Number buttons] Press buttons on the number pad to set and change passwords,

change channels or customize or change settings

5 DISPLAY Display the information menu

6 SET Open a selected menu option in the on-screen display menu

7 [Left and right buttons] Change the value of the selected menu option in the on-screen

display menu

8 AUTO SET UP Automatically set the H position, V position and clock phase (for

VGA video inputs only)

9 VOL +/- Increase or decrease the audio output level

10 AUDIOINPUT Select the audio input source

11 [Input buttons] Select a specific video input

12 SLEEP Set a timer to turn off the interactive flat panel

13 INPUT Switch video inputs

14 SOUND Select artificial surround sound

15 MUTE Mute audio inputs for your interactive flat panel

16 EXIT Close the on-screen display menu

17 [Up and down buttons] Select a menu option in the on-screen display menu

18 MENU Display the on-screen display menu

19 * [Not in use]

20 PICTURE MODE Select the picture mode

21 MTS [Not in use]

22 STANDBY Turn off your interactive flat panel (in Standby mode)

41 smarttech.com/kb/170446

C H A P T E R 5

Using your interactive flat panel

SMARTBoard8084i-G4-SMP interactive flat panel remote control

No. Name Description

1 POWER Turn on or off your interactive flat panel

2 MONITOR Alternate between different interactive flat panel modes

(on,offandStandby) depending on how you have configured Standby mode

3 [Number buttons] Press buttons on the number pad to set and change passwords,

or to customize or change settings

42 smarttech.com/kb/170446

C H A P T E R 5

Using your interactive flat panel

No. Name Description

4 1/a/A Switch the number pad between number input (1,2,3),

lowercase letter input (a,b,c) and uppercase letter input (A,B,C)

5 MARK/ARC Set the aspect ratio

6 VOL +/- Increase or decrease audio output level

7 MUTE Mute audio inputs for your interactive flat panel

8 MENU Display the on-screen display menu

9 [Up, down, left and

right buttons]

Select a menu option in the on-screen display menu, and then change the value of the selected menu option

10 OK Open a selected menu option in the on-screen display menu

11 BACK Return to the previous screen in the on-screen display menu

12 [Not in use]

13 [Video buttons] Play, pause, stop, fast forward and rewind video

14 TILE [Not in use]

15 EXIT Close the on-screen display menu

16 [Not in use]

17 AUTO Automatically set the H position, V position and clock phase (for

VGA video inputs only)

18 BRIGHTNESS Increase or decrease brightness

19 PSM Set the picture mode, sound mode and sleep timer

20 CLEAR Clear number or letter input

21 INPUT Switch video inputs

22 ENERGY SAVINGS [For future use]

43 smarttech.com/kb/170446

C H A P T E R 5

Using your interactive flat panel

Menu control panel

As an alternative to using your remote control to navigate the on-screen display menu, you can use

the menu control panel located on the bottom of your interactive flat panel.

SMARTBoard 8070i-G4-SMP interactive flat panels

No. Name

1 MENU

2 SET

3 [Up]

4 [Down]

5 [Left]

6 [Right]

SMARTBoard 8084i-G4-SMP interactive flat panels

No. Name

1 MENU

2 OK

3 [Up]

4 [Down]

5 [Left]

6 [Right]

44 smarttech.com/kb/170446

Chapter 6

interactiveflatpanel

Opening SMARTSettings 45 Updating software 46 Updating firmware 46 Calibrating your interactive flat panel 47 Orienting your interactive flat panel 48 Replacing batteries in the remote control 49 Replacing a pen nib 49 Cleaning the screen 50 Cleaning the presence detection sensors 50 Cleaning the camera windows and reflective tape 51 Maintaining ventilation 51 Preventing condensation 52 Checking the interactive flat panel installation 52 Removing your interactive flat panel 52 Transporting your interactive flat panel 53

If you properly maintain your interactive flat panel, it will provide years of use.

Opening SMARTSettings

Several maintenance and troubleshooting procedures in this guide require you to open

SMARTSettings.

To open SMARTSettings on Windows 7 operating systems

Select Start > All Programs > SMART Technologies > SMART Tools > SMART Settings.

SMARTSettings appears.

45 smarttech.com/kb/170446

C H A P T E R 6

Maintaining your interactiveflatpanel

To open SMARTSettings on Windows 8 operating systems

1. Open the Apps screen.

2. Press SMARTSettings.

SMARTSettings appears.

Updating software

SMARTProductUpdate (SPU) is included in the SMART software you installed to use your

interactive flat panel (see Installing SMART software on page 28). SPU periodically checks for

updates to the SMART software posted on the SMART website. You can configure SPU to prompt

users to install updates or to install updates automatically.

For more information on SPU, search for “SMART Product Update” in the Help (see Help on page

10).

N O T E

If you didn’t install SPU, you can download updates to SMART software from

smarttech.com/downloads.

Updating firmware

Your interactive flat panel uses firmware on its processor. After you update SMART software, a new

firmware executable file could save on your computer. When you connect a computer with this file to

your interactive flat panel, your interactive flat panel detects this executable file, and then prompts

you to run the file to update the firmware.

C A U T I O N

l Only a system administrator should update interactive flat panel firmware.

l Only one interactive flat panel can be connected to the computer during the firmware update

process.

l Do not disconnect your interactive flat panel from your computer during the firmware update

process.

l Do not touch your interactive flat panel’s screen or input button during the firmware update

process.

l Do not turn off your computer or your interactive flat panel during the firmware update process.

46 smarttech.com/kb/170446

C H A P T E R 6

Maintaining your interactiveflatpanel

To update firmware

1. Ensure your interactive flat panel is connected to your computer.

2. Launch the firmware updater at the following location:

Operating

system

Windows (32-bit) C:\Program Files\SMART Technologies\SMARTProduct Drivers\

Windows (64-bit) C:\Program Files (x86)\SMART Technologies\

3. Follow the on-screen instructions using your computer’s mouse and keyboard. Don’t touch the

interactive flat panel screen.

4. Select the check box for the SMART product you want to update, and then click Next.

A progress bar appears.

5. When the installation is complete, calibrate your interactive flat panel (see Calibrating your

interactive flat panel below).

Location

SMARTFirmwareUpdater.exe

SMART Product Drivers\SMARTFirmwareUpdater.exe

Calibrating your interactive flat panel

Digital cameras in the corners of the interactive flat panel track the position of the pens, eraser and

your finger on the interactive surface, and then send the information to the SMART software, which

interprets this information as mouse clicks, digital ink or ink removal in the appropriate location.

Calibration determines the position and angles of the cameras to accurately identify the location of

touches on your interactive flat panel.

I M P O R T A N T

If an error message appears while you are calibrating your interactive flat panel, contact

SMARTSupport (smarttech.com/contactsupport).

To calibrate your interactive flat panel

1. Open SMARTSettings (see Opening SMARTSettings on page 45).

2. Press SMART Hardware Settings.

3. If you have more than one SMART product connected, select the interactive flat panel.

4. Select Advanced Settings from the drop-down list.

47 smarttech.com/kb/170446

C H A P T E R 6

Maintaining your interactiveflatpanel

5. Press Calibrate.

The calibration screen appears. This can take a few moments.

6. Press the red target with the tip of an interactive flat panel pen. Hold the tip at the center of the

target until the target turns green, and then lift the pen.

The target moves to the next location.

N O T E

You can calibrate a target again by pressing the LEFT ARROW key on your keyboard, or the

Keyboard button or Right-click button on the color select module.

7. Continue pressing targets until the calibration is complete.

A message appears stating that the calibration was successful, and then the orientation screen

appears.

8. Orient your interactive flat panel (see Orienting your interactive flat panel below).

Orienting your interactive flat panel

When the location of your touch is misinterpreted (a pointer appears a distance from the actual

contact), orient your interactive flat panel.

To orient the interactive flat panel

Press the orientation button on the color select module.

The orientation window opens.

2. Use an interactive flat panel pen to press the red targets as they appear. Hold the tip of the pen

at the center of each target, and then lift the pen. When you lift the pen, the target moves to the

next orientation point.

I M P O R T A N T

Hold the pen perpendicular to the screen.

3. Continue until you’ve pressed all the targets.

The orientation window closes.

4. If this doesn’t correct inaccurate touch control, calibrate your interactive flat panel (see

Calibrating your interactive flat panel on the previous page).

48 smarttech.com/kb/170446

C H A P T E R 6

Maintaining your interactiveflatpanel

Replacing batteries in the remote control

The remote control requires two 1.5V AAA batteries.

W A R N I N G

To reduce the risk associated with leaking batteries:

l use only AAA type batteries

l do not mix used and new batteries

l orient the battery’s plus (+) and minus (-) terminals according to the markings found on the

remote control

l do not leave the batteries in the remote control for an extended period

l do not heat, disassemble, short or recharge the batteries, or expose them to fire or high

temperature

l avoid eye and skin contact if batteries have leaked

l dispose of exhausted batteries and product components in accordance with applicable

regulations

To replace batteries in the remote control

1. Press the tab on the underside of the remote control, and then open the cover.

2. Remove the existing batteries.

3. Insert two new 1.5V AAA batteries in the remote control.

4. Replace the cover.

Replacing a pen nib

To prevent damage to your interactive flat panel’s anti-glare coating, replace your pen nib if it

becomes worn. Four replacement pen nibs are included with your pens, and you can purchase

additional replacements from your authorized SMART reseller (smarttech.com/where).

To replace a pen nib

1. Grasp the worn nib on your pen with a pair of pliers, and then pull and twist the nib loose.

2. Press the replacement nib into the pen.

49 smarttech.com/kb/170446

C H A P T E R 6

Maintaining your interactiveflatpanel

Cleaning the screen

Follow these instructions to clean the interactive flat panel screen without damaging its anti-glare

coating or other product components.

C A U T I O N

l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on

the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l Do not rub the screen with a dense or rough material.

l Do not apply pressure to the screen.

l Do not use cleaning solution or glass cleaner on the interactive flat panel screen, because they

can deteriorate or discolor the screen.

l Avoid touching the reflective tape between the screen and the bezel, and ensure that this strip

stays dry. Damage to this strip affects touch interactivity.

To clean the screen

1. Shut off your computer, and then disconnect the power sources for your computer and your

interactive flat panel.

2. Wipe the screen with a lint-free, non-abrasive cloth.

Cleaning the presence detection sensors

The interactive flat panel has two presence detection sensors on its frame.The sensors should be

inspected regularly for dust and should be cleaned if any obvious dust buildup has occurred.

C A U T I O N

Do not use compressed air, water, chemical agents or cleaning agents to clean the sensors.

To clean the presence detection sensors

Gently wipe the sensors using a clean lint-free cloth.

50 smarttech.com/kb/170446

C H A P T E R 6

Maintaining your interactiveflatpanel

Cleaning the camera windows and reflective tape

The DViT technology in your interactive flat panel uses four cameras in the corners of the frame and

the reflective material between the screen and the bezels. Excessive dust buildup on the camera

windows or reflective tape can impair touch performance.

These areas should be inspected regularly for dust and should be cleaned if any obvious dust buildup

has occurred.

C A U T I O N

l Do not use compressed air to clean the camera windows or borders.

l Do not use water, chemicals or cleaning agents.

l Applying too much pressure when cleaning the tape or cameras can damage the tape and

cause performance issues or errors.

To clean the camera windows and reflective tape

1. With a clean lint-free cloth, gently wipe the camera windows in the top corners and the reflective

tape along the top of your interactive flat panel screen using the cloth.

2. Gently wipe the reflective tape along the sides of your interactive flat panel screen.

3. Gently wipe the camera windows in the bottom corners and the reflective strip across the bottom

of your interactive flat panel screen.

Maintaining ventilation

Your interactive flat panel requires ventilation to enable the cooling fans to function. Dust buildup in

the ventilation holes compromises cooling and leads to product failure.

l Clean accessible ventilation holes monthly with a dry cloth.

l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes regularly.

You might have to remove the interactive flat panel from your wall. For more information on

removing your interactive flat panel see Removing your interactive flat panel on the next page.

C A U T I O N

Avoid setting up or using your interactive flat panel in an area with excessive levels of dust,

humidity or smoke.

51 smarttech.com/kb/170446

C H A P T E R 6

Maintaining your interactiveflatpanel

Preventing condensation

Your interactive flat panel screen contains layers of glass that can collect condensation, especially in

the following conditions:

l Temperature extremes with high humidity

l Rapid changes in humidity, which can occur when you operate the product near water, such as a

sink, pool, kettle or air conditioner ventilator

l Direct exposure to sunlight

To evaporate condensation from your interactive flat panel

1. Remove the humidity source from the interactive flat panel, if possible.

2. Adjust the room temperature to normal operating ranges.

3. Turn on the interactive flat panel for 2–3 hours.

4. If the screen condensation doesn’t evaporate, contact SMARTSupport

(smarttech.com/contactsupport).

Checking the interactive flat panel installation

Inspect your interactive flat panel installation frequently to ensure that it remains securely installed.

l Check the mounting location for signs of damage or weakness that can occur over time.

l Check for loose screws, gaps, distortions or other issues that could occur with the mounting

apparatus.

If you find an issue, refer to a professional installer.

Removing your interactive flat panel

To safely remove your interactive flat panel, use four or more professional installers.

W A R N I N G

l Do not attempt to move the interactive flat panel using your own strength. The interactive flat

panel is very heavy.

l Do not move the interactive flat panel by connecting a rope or wire to the handles on the back.

The interactive flat panel can fall and cause personal injury and product damage.

52 smarttech.com/kb/170446

C H A P T E R 6

Maintaining your interactiveflatpanel

I M P O R T A N T

Follow the instructions included with the floor stand or mounting apparatus.

To remove your interactive flat panel

1. Turn off your interactive flat panel and unplug the power cable from the wall outlet.

2. Remove all accessible cables and connectors.

3. Attach the eyebolts for your lifting equipment. For more information, see Before mounting your

interactive flat panel on page 13.

4. Lift your interactive flat panel from its mounting location.

C A U T I O N

Do not leave the interactive flat panel face up, face down or upside down for an extended

period of time, because it could cause permanent damage to the screen.

Do not place the interactive flat panel on a sloping or unstable cart, stand or table,

because the interactive flat panel could fall, resulting in injury and severe product

damage.

Transporting your interactive flat panel

Save your original packaging so that you can repack your interactive flat panel with as much of the

original packaging as possible. This packaging was designed with optimal shock and vibration

protection. If your original packaging isn’t available, you can purchase the same packaging directly

from your authorized SMART reseller (smarttech.com/where).

C A U T I O N

Transport your interactive flat panel only in original or replaced packaging. Transporting your

interactive flat panel without correct packaging voids your warranty and could lead to product

damage.

53 smarttech.com/kb/170446

Chapter 7

interactiveflatpanel

Locating the interactive flat panel serial number 55 Resolving image issues 55

Resolving blank screen issues 56

Resolving image quality issues 57 Resolving touch control and digital ink issues 60 Resolving audio issues 62 Resolving remote control issues 63 Resolving presence detection issues 64 Resolving issues using the SMART ConnectionWizard 65 Resolving issues using SMARTBoard Diagnostics 66

Checking the camera view 66

This chapter provides you with the information necessary to solve simple issues that can occur with

your interactive flat panel. If issues persist, or aren’t covered in this chapter, contact SMARTSupport

(smarttech.com/contactsupport).

Locating the interactive flat panel serial number

When you contact SMARTSupport, you might be asked to provide the interactive flat panel serial

number. The easiest way to locate this serial number is using the on-screen display menu (see page

71 for SMARTBoard 8070i-G4-SMP interactive flat panels or page 82 for SMARTBoard

8084i-G4-SMP interactive flat panels).

Resolving image issues

Complete the following steps if your interactive flat panel doesn’t display an image correctly or

doesn’t display any image at all.

55 smarttech.com/kb/170446

C H A P T E R 7

Troubleshooting your interactiveflatpanel

Resolving blank screen issues

Use the following troubleshooting table when your computer is turned on, but you don’t see an image

on the interactive flat panel screen.

Begin by looking at the interactive flat panel power light and system light on the front control panel.

Power light Status light Causes Solution

Off Off The interactive flat panel

isn’t connected to a power source.

The main power is off. Flick the power switch to turn the

Solid red Off The interactive flat panel is

in Standby mode.

Solid amber

Red The computer is off. Turn on your computer.

or red

The computer isn’t connected to your interactive flat panel.

The interactive flat panel isn’t set to the correct video input source.

Connect your interactive flat panel’s power cable to a power outlet (see page 21).

main power on (see page 18).

Press the power button on the front control panel or the remote control.

Connect your computer to your interactive flat panel with the required cables (see page 22).

Select your computer’s input

source (typically HDMI3/PC) using the remote control.

Press the Power/Standby button

until the Input Select button

is blue, and then press the Input Select button until your computer’s desktop appears.

Solid green Flashing

amber

Solid green Flashing

green

The interactive flat panel is updating firmware.

The interactive flat panel detects a computer, but SMARTProductDrivers isn’t installed or isn’t running (see page 60).

Solid green Solid green The interactive flat panel

detects a computer with SMARTProductDrivers installed.

56 smarttech.com/kb/170446

Do not touch the interactive flat panel (see page 46).

Install SMARTProductDrivers or connect a SMARTGoWire cable (see page 36).

This is the standard operating status of your interactive flat panel.

C H A P T E R 7

Troubleshooting your interactiveflatpanel

Resolving image quality issues

Symptom Causes Solution

The image is too large, too small or doesn’t completely fill the screen.

The computer’s video resolution settings don’t match your interactive flat panel’s native resolution.

The native resolution of

SMARTBoard 8070i-G4-SMP interactive flat panels is 1920×1080 at 60Hz.

The native resolution of

SMARTBoard 8084i-G4-SMP interactive flat panels is 3840×2160 at 30Hz.

If your computer can’t support the

above resolutions, consider one of the following 16:9 resolutions as an alternative:

1600 × 900

1366 × 768

1280 × 720

Other resolutions could result in image distortion or black bars around the desktop.

57 smarttech.com/kb/170446

C H A P T E R 7

Troubleshooting your interactiveflatpanel

Symptom Causes Solution

The screen resolution is correct, but the image is surrounded by black bars.

The computer’s video card is underscanning the image.

You have a poor quality video cable.

Turn off or adjust the

overscan/underscan feature in the video card driver software until the image fits the screen resolution. Refer to your computer’s video card Help for more information.

If available, select the HDTV

setting (ideally 1080p for SMARTBoard 8070i-G4-SMP interactive flat panels or 4K UHD for SMARTBoard 8084i-G4-SMP interactive flat panels) from your video card driver’s advanced menu. This should provide a pixel-perfect image for your interactive flat panel.

Replace your video cable with a

1. better quality video cable.

Press AUTO SETUP (on

2. SMARTBoard 8070i-G4-SMP

interactive flat panels) or AUTO (on SMARTBoard 8084i-G4-SMP interactive flat panels) on the remote control.

The image isn’t centered on the screen.

58 smarttech.com/kb/170446

You connected two video cables together.

Replace your two cables with one

1. longer cable.

Move your computer so that it’s within a single cable length of your interactive flat panel.

Press AUTO SETUP (on

2. SMARTBoard 8070i-G4-SMP

interactive flat panels) or AUTO (on SMARTBoard 8084i-G4-SMP interactive flat panels) on the remote control.

Press AUTO SETUP (on SMARTBoard 8070i-G4-SMP interactive flat panels) or AUTO (on SMARTBoard 8084i-G4-SMP interactive flat panels) on the remote control.

C H A P T E R 7

Troubleshooting your interactiveflatpanel

Symptom Causes Solution

The image is unstable or unfocused.

The video connection is loose.

You have a poor quality video cable.

You connected two video cables together.

Secure the video cable to both your computer and your interactive flat panel.

Replace your video cable with a

1. better quality video cable.

Press AUTO SETUP (on

2. SMARTBoard 8070i-G4-SMP

interactive flat panels) or AUTO (on SMARTBoard 8084i-G4-SMP interactive flat panels) on the remote control.

Replace your two cables with one

1. longer cable.

Move your computer so that it’s within a single cable length of your interactive flat panel.

Press AUTO SETUP (on

2. SMARTBoard 8070i-G4-SMP

interactive flat panels) or AUTO (on SMARTBoard 8084i-G4-SMP interactive flat panels) on the remote control.

The image is too light, too dark or has poor image quality issues.

There is a persistent image on the screen.

Your computer’s video display card is defective.

You might have incorrect video settings.

An image was displayed for too long.

Connect a different computer to your interactive flat panel. If this improves the image quality, consider replacing the video card in the original computer.

Press AUTO SETUP (on SMARTBoard 8070i-G4-SMP interactive flat panels) or AUTO (on SMARTBoard 8084i-G4-SMP interactive flat panels) on the remote control.

Turn off your interactive flat panel

and leave it turned off for as long as the image was on the screen.

Use a screen saver to avoid

persistent images.

59 smarttech.com/kb/170446

C H A P T E R 7

Troubleshooting your interactiveflatpanel

Symptom Causes Solution

Other display quality issues Return all on-screen display

menu settings to their default values (see page 74 for SMARTBoard 8070i-G4-SMP interactive flat panels or page 80 for SMARTBoard 8084i-G4-SMP interactive flat panels).

Resolving touch control and digital ink issues

Use the following troubleshooting table if you can see your computer desktop on your interactive flat

panel, but you don’t have touch control over the desktop.

Symptom Causes Solution

When you touch the screen, no pointer appears and you can’t move icons. The status light is red.

The SMARTBoard icon doesn’t appear.

The SMARTMeetingPro

icon displays a red X in its bottom-right corner.

SMARTProductDrivers on your computer isn’t current.

There’s no USB connection from the computer to the interactive flat panel.

Your USB connection doesn’t correspond with the selected video input.

SMARTProductDrivers isn’t installed.

SMARTProductDrivers isn’t running.

Your computer can’t find your interactive flat panel.

Update SMARTProductDrivers (see page 46).

Verify your connections (see page 22).

Connect the USB to the correct receptacle that corresponds to your computer’s video input (see page 22).

Download and install

SMARTProductDrivers from

smarttech.com/downloads.

Connect your computer or laptop

to your interactive flat panel with a SMARTGoWire cable (see page 36).

Start SMARTBoard Tools following the steps in the Help (see page 10).

Run the SMART Connection Wizard’s troubleshooting procedures (see page 65).

60 smarttech.com/kb/170446

Either the SMART Board Diagnostics window or SMARTSettings is open.

Close the SMART Board Diagnostics window and SMARTSettings.

C H A P T E R 7

Troubleshooting your interactiveflatpanel

Symptom Causes Solution

Touch interactivity is slow or sluggish.

When you touch the screen the pointer appears in the wrong location.

Your computer is running too many applications.

Your computer doesn’t meet system requirements.

You haven’t used a USB 2.0 cable to connect your interactive flat panel to your computer.

You aren’t touching the screen at right angles.

Your interactive flat panel isn’t oriented.

Your desktop isn’t centered on the screen.

Close some open applications.

Upgrade your computer or replace it with another computer that meets system requirements.

Use a USB 2.0 cable and ensure it is connected to the USB1 receptacle on the I/O extension module.

For more information, see

Touching and drawing on your SMART Board interactive whiteboard is Inaccurate

(smarttech.com/kb/131299).

Orient your interactive flat panel (see page 48.)

Press AUTO SETUP (on

SMARTBoard 8070i-G4-SMP interactive flat panels) or AUTO (on SMARTBoard 8084i-G4-SMP interactive flat panels) on the remote control.

You might have to do this more

than once.

An area of the screen doesn’t respond to your touch or when you draw digital ink, the lines are broken.

61 smarttech.com/kb/170446

Something is blocking the cameras.

Something is on the reflective tape channel.

Your finger or pen is skipping as you draw. This is most common on the upstroke.

Bright lights are interfering with the cameras.

Your cameras require calibration, possibly because of a temperature change in the room.

Ensure nothing is taped to the screen.

Remove items from the reflective tape channel.

Use consistent pressure while drawing digital ink.

Close blinds or shades or dim all halogen lights and LEDs.

Calibrate your interactive flat panel (see page 47).

C H A P T E R 7

Troubleshooting your interactiveflatpanel

Symptom Causes Solution

You try to erase using something other than the eraser, but you draw more

You’re in Locked Ink mode and all objects are

interpreted as pens. digital ink. One of the color select button lights is flashing.

You try to erase with the eraser, but you draw more

You’re using an edge of the

eraser. digital ink. You don’t see a flashing light on the color select module.

You’re trying to draw digital ink, but you see a circle

Your interactive flat panel is

interpreting an eraser. beneath your pointer and you’re erasing digital ink.

Resolving audio issues

Press a color select button that

isn’t flashing to exit Locked Ink mode.

Remove the eraser from the

eraser holder to enable erasing while in Locked Ink mode.

Increase the contact area of your eraser.

Lift other fingers and the heel of

your hand from the interactive flat panel while you write because the interactive flat panel is interpreting them as an eraser.

Use a smaller pointer, such as

the pen.

I M P O R T A N T

Ensure you can see your computer’s desktop and have touch control and digital ink before using

this table. If not, resolve those issues before completing the steps in the table below.

62 smarttech.com/kb/170446

C H A P T E R 7

Troubleshooting your interactiveflatpanel

Symptom Causes Solution

Sound doesn’t play when you play a sound file.

Your computer is muted. Turn off the mute setting.

Your computer’s volume is

too low.

Your interactive flat panel is

muted.

Turn up the volume on your computer.

Turn off the mute setting using the remote control or the front control panel.

Your interactive flat panel’s

volume is too low.

Use the remote control to turn up

the volume on your interactive flat panel.

Use the volume control on the

front control panel.

The wrong audio input is

selected for the video input.

Select the correct audio input (see page 71 for SMARTBoard 8070i-G4-SMP interactive flat panels or page 78 for SMARTBoard 8084i-G4-SMP interactive flat panels).

Resolving remote control issues

Your remote control provides control of your interactive flat panel up to 23' (7 m) from the front control

panel of your interactive flat panel.

Symptom Causes Solution

The remote control behaves unexpectedly. The front control panel power light is off.

Your interactive flat panel

isn’t receiving power.

You’re outside the range of

the infrared remote control

sensor.

The remote control batteries

need to be replaced.

The remote control is

damaged.

Ensure your interactive flat panel is plugged in (see page 21).

Move to within the range of the infrared remote control sensor (see page 39).

Replace the batteries (see page

49).

Contact your authorized SMART reseller (smarttech.com/where) to inquire about a replacement remote control.

63 smarttech.com/kb/170446

C H A P T E R 7

Troubleshooting your interactiveflatpanel

Resolving presence detection issues

The sensors for presence detection can detect when people are within 16' (5 m) of the interactive flat

panel and automatically turn on or off the interactive flat panel.

Symptom Causes Solution

Your interactive flat panel isn’t turning on.

Your interactive flat panel isn’t turning off when people have left the room.

The sensors aren’t enabled. Enable presence detection (see

page 72 for SMARTBoard 8070i-G4-SMP interactive flat panels or page 80 for SMARTBoard 8084i-G4-SMP interactive flat panels).

There isn’t enough of a

temperature difference

between the ambient

temperature and human

body temperature.

You aren’t within 16' (5 m) of

the interactive flat panel.

Glass, acrylic or other

similar material is between

the person and the sensors.

The sensors aren’t enabled. Enable presence detection (see

Reduce the room temperature.

Move closer to the interactive flat panel or make bigger motions.

Remove the material.

page 72 for SMARTBoard 8070i-G4-SMP interactive flat panels or page 80 for SMARTBoard 8084i-G4-SMP interactive flat panels).

Your interactive flat panel is turning on after it has been turned off.

64 smarttech.com/kb/170446

The re-enable time is too

short for you to exit the

room before the sensors

start detecting motion

again.

Sunlight is hitting the

sensors.

Glass, acrylic or other

similar material is between

the person and the sensors.

Increase the re-enable time (see page 72 for SMARTBoard 8070i-G4-SMP interactive flat panels or page 80 for SMARTBoard 8084i-G4-SMP interactive flat panels).

Close any blinds or shades.

Remove the material.

C H A P T E R 7

Troubleshooting your interactiveflatpanel

Symptom Causes Solution

Your interactive flat panel is turning on when people aren’t present.

Your interactive flat panel is turning off when people are present.

There’s a sudden

temperature change in the

room (humidifier emission,

air conditioning, heating

system).

Sunlight is hitting the

sensors.

Over time, the sensors

average the room

temperature so people’s

body temperature becomes

part of the ambient

temperature.

Remove the source of major temperature fluctuation.

Close any blinds or shades.

Increase the time before the interactive flat panel automatically turns off (see page 72 for SMARTBoard 8070i-G4-SMP interactive flat panels or page 80 for SMARTBoard 8084i-G4-SMP interactive flat panels).

Resolving issues using the SMART ConnectionWizard

You can resolve a variety of issues using the SMART Connection Wizard found in SMARTSettings.

To resolve issues using the SMART Connection Wizard

1. Press the Help button on the color select module.

The Help and Support for Your SMART Board Interactive Whiteboard window appears.

2. Press Connection Wizard.

The SMART Connection Wizard appears.

N O T E

You can also access the SMART Connection Wizard by opening SMARTSettings (see

Opening SMARTSettings on page 45) and then pressing Connection Wizard.

3. Select SMART Board 8000 series interactive flat panel, and then press Next.

4. Select the option that best describes the issue you’re encountering, and follow the on-screen

instructions to troubleshoot your interactive flat panel.

65 smarttech.com/kb/170446

C H A P T E R 7

Troubleshooting your interactiveflatpanel

Resolving issues using SMARTBoard Diagnostics

If you touch the interactive flat panel’s surface and nothing happens, or if there is no digital ink or the

ink appears in some locations and not in others, use SMART Board Diagnostics to help identify and

resolve these issues.

I M P O R T A N T

Do not change diagnostic settings unless asked to do so by SMARTSupport.

Checking the camera view

If nothing happens when you touch the interactive flat panel’s surface, check to make sure that

nothing is blocking one of the cameras.

To check camera views

1. Open SMARTSettings (see Opening SMARTSettings on page 45).

2. Select About Software and Product Support > Tools > Diagnostics.

SMARTBoard Diagnostics opens.

3. Select View > SBX800/SBID8000i Bar.

The SBX800 group box appears in the SMART Board Diagnostics screen.

4. Press View.

The camera view screen appears.

5. Click Update to display the four camera views. This could take a few moments.

If one of the camera views remains black, the camera is blocked or can’t locate the reflective

tape on the interactive flat panel’s inner frame.

6. Check the camera lens and ensure that nothing is blocking its view and that nothing is affixed to

the interactive surface.

66 smarttech.com/kb/170446

Appendix A

You can access the on-screen display menu using either the remote control (see Remote control

buttons on page 40) or the menu control panel (see Menu control panel on page 44).

Changing settings in the on-screen display menu

To change settings in the on-screen display menu

1. Press the MENU button on the remote control or the menu control panel.

The on-screen display menu appears.

2. Press the up and down arrows to select a menu, and then press SET or OK.

3. Press the up and down arrows to select a menu option.

4. Press the left and right arrows to change the menu option’s setting.

Press the right arrow to open the menu option’s submenu. (Repeat steps 3 and 4 to change

settings in the submenu.)

5. Press MENU until the on-screen menu closes.

67 smarttech.com/kb/170446

A P P E N D I X A

Using the on-screen display menu

SMARTBoard8070i-G4-SMP interactiveflatpanel on-screen display menu

Option Values Function Notes (if any)

PICTURE

PICTURE MODE STANDARD

CINEMA/sRGB

SPORT

GAME

USER

AMBIENT

DYNAMIC

BRIGHTNESS 0–100 Setsthe overall brightness of the

CONTRAST 0–100 Sets the brightness of the image in

SHARPNESS 0–100 Sets the image sharpness You can modify thisoption only if

BLACK LEVEL 0–100 Sets the level of brightness in the

Sets the picture mode Select USER to customize

brightness, contrast, sharpness and other PICTURE options.

Select AMBIENT to set brightness based on the illuminancelevel of the room and to customize all other PICTURE options.

Select one of this option’s other valuesto set br ightness, contrast, sharpness and other PICTURE options to default values.

Alternatively, you can press the PICTUREMODE button on the remote control.

You can modify thisoption onlyif

image and background

relation to the background

darkest parts of the image

you select USER in PICTUREMODE.

You can modify thisoption onlyif you select USER or AMBIENT in PICTUREMODE.

you select USER or AMBIENT in PICTUREMODE.

You can modify thisoption onlyif you select USER or AMBIENT in PICTUREMODE.

TINT 0–100 Sets the image tint You can modifythis option only if

you select USER or AMBIENT in PICTUREMODE.

COLOR 0–100 Sets the image color depth You can modify this option only if

you select USER or AMBIENT in PICTUREMODE.

COLOR TEMPERATURE

COLOR

TEMPERATURE

68 smarttech.com/kb/170446

NORMAL

WARM

USER

COOL

Sets the color temperature Select USER to customize the

amount of red, green and blue in the image.

Select one of this option’s other valuesto set the amount of r ed, green and blue in the image to default values.

A P P E N D I X A

Using the on-screen display menu

Option Values Function Notes (if any)

RED 0–100 Sets the amount of red in the

image

GREEN 0–100 Sets the amount of green in the

image

BLUE 0–100 Sets the amount of blue in the

image

AMBIENT

IN BRIGHT 1–100 Sets the image brightness for

brightly lit rooms

IN DARK 0–99 Setsthe image brightness for dimly

lit rooms

IN BRIGHT LUX 100–1000 Sets the illuminance level for

brightly lit rooms (in lux)

You can modify thisoption onlyif you select USER in COLORTEMPERATURE.

You can modify thisoption onlyif you select AMBIENT in PICTUREMODE.

The value of this menu option can’t be lessthan the value of INDARK.

You can modify thisoption onlyif you select AMBIENT in PICTUREMODE.

The value of this menu option can’t be more than the value of INBRIGHT.

You can modify thisoption onlyif you select AMBIENT in PICTUREMODE.

The value of this menu option can’t be lessthan the value of INDARKLUX.

IN DARK LUX 50–950 Shows the illuminance level for

dimlylit rooms (in lux)

SENSINGLUX [N/A] Displays the current illuminance

levelof the room (in lux)

NOISE REDUCTION ON

OFF

Enables or disables image noise reduction

PICTURE RESET [N/A] Resets all options in the PICTURE

menu to their default values

69 smarttech.com/kb/170446

You can modify thisoption onlyif you select AMBIENT in PICTUREMODE.

The value of this menu option can’t be more than the value of INBRIGHTLUX.

This option onlyprovides information. You’re unable to modify it.

You can modify thisoption onlyif the currently selected video input is S-Video or component video.

A P P E N D I X A

Using the on-screen display menu

Option Values Function Notes (if any)

ADJUST

AUTO SETUP [N/A] Automatically sets the H position, V

positionand clockphase when the interactive flat panel turns on

You can modify thisoption onlyif the currently selected video input is VGA.

Alternatively, you can press the AUTOSETUP button on the remote control.

H-POSITION 0–100 Sets the horizontal position of the

image within the screen area

You can modify thisoption onlyif the currently selected video input is VGA.

V-POSITION 0–100 Sets the verticalposition of the

image within the screen area

You can modify thisoption onlyif the currently selected video input is VGA.

CLOCK 0–100 Sets the clock phase of the image You can modify this option only if

the currently selected video input is VGA.

PHASE 0–100 Sets the image visual noise You can modify this option only if

the currently selected video input is VGA.

INPUT RESOLUTION 1024 × 768

1280 × 768

1360 × 768

Sets the image resolution You can modify thisoption onlyif

the currently selected video input is VGA.

LONG CABLE COMP

EQUALIZE ON

OFF

Enables or disables the equalization of the video signal if a long VGA cable is used

You can modify thisoption onlyif the currently selected video input is VGA.

POLE 0–255 Sets the pole value You can modify thisoption only if

the currently selected video input is VGA and if you select ON in EQUALIZE.

PEAK 0–255 Sets the peak value You can modify this option only if

the currently selected video input is VGA and if you select ON in EQUALIZE.

GAIN 0–255 Sets the gain value You can modify thisoption onlyif

the currently selected video input is VGA and if you select ON in EQUALIZE.

ASPECT 16:9

1:1

4:3

Sets the image aspect ratio Alternatively, you can press the

ASPECT button on the remote control.

ZOOM1

ZOOM2

ADJUST RESET [N/A] Resets all optionsin the ADJUST

menu to their default values

70 smarttech.com/kb/170446

A P P E N D I X A

Using the on-screen display menu

Option Values Function Notes (if any)

AUDIO

BALANCE L50–R50 Balances the left and right volume

TREBLE L50–R50 Sets the high frequency sound

BASS L50–R50 Sets the low frequency sound

LINE OUT FIXED

Sets the audio line out

VARIABLE

HDMI3/PC LINE OUT FIXED

VARIABLE

AUDIO INPUT DPORT

Sets the audio line out for the room computer (HDMI3/PC)

Sets the audio input source Alternatively, you can press the

USB

IN1

IN2

IN3

LEFT SPEAKER ON

OFF

RIGHT SPEAKER ON

OFF

Enables or disables the left speaker

Enables or disables the right speaker

AUDIO RESET [N/A] Resets all options in the AUDIO

menu to their default values

OSD

LANGUAGE [Languages] Sets the on-screen display menu’s

language

OSD TURN OFF 5–240 Sets the time of inactivity before

the on-screen display menu turns off (in seconds)

AUDIOINPUT button on the remote control.

OSD H-POSITION 0–100 Sets the horizontal position of the

on-screen displaymenu

OSD V-POSITION 0–100 Sets the verticalposition of the

on-screen displaymenu

INFORMATION OSD 3–10

OFF

Specifies how long the information menu displays when a user changes the video input or pr esses the DISPLAY button on the remote control

MONITOR INFO

MODEL NAME [N/A] Shows the interactive flat panel’s

model number

SERIAL NUMBER [N/A] Shows the interactive flat panel’s

serial number

71 smarttech.com/kb/170446

This option onlyprovides information. You’re unable to modify it.

A P P E N D I X A

Using the on-screen display menu

Option Values Function Notes (if any)

OSD TRANSPARENCY TYPE1

TYPE2

Sets the on-screen display menu transparency

OFF

OSD RESET [N/A] Resets all optionsin the OSD

menu to their default values

SETUP

POWER SAVE ON

OFF

STANDBY MODE STANDBY

ECO

Enables or disables Power Save mode

Sets the Standby mode to reduce power consumption

STANDBY

When Power Save mode is enabled and there isn’t video input, the interactiveflat panel displays NoSignal for 25 secondsbefore turning off.

When you connect a DVI video cable, the video card might not stop sending digital data even if there is no image. In this case, the interactive flat panel doesn’t enter Power Save mode.

When ECOStandbymode is enabled, presence detection is disabled and you can’t wake the computer by touchingthe interactive flat panel’sscreen.

You can’tuse remote management functions in ECOStandby mode.

DDC CI ENABLE

DISABLE

Enables or disables two-way communication and control of the interactive flat panel

SCAN MODE UNDER SCAN

Sets the scanning mode Some video formats might require

OVER SCAN

FBC CONTROL ENABLE

DISABLE

Enables or disables the front control panel

MONITOR ID 1–100 Sets the interactive flat panel’sID

PROXIMITY CONTROL

PROXIMITY ENABLE

DISABLE

Enables or disables presence detection

RE-ENABLETIME 1–10 Setshow long the interactive flat

panel waitsbefore detecting motion again (in minutes)

AUTOPOWEROFF 15–240 Sets when the interactive flat panel

automaticallytur ns off (in minutes)

different modes to display the best image.

You can modify thisoption onlyif you select STANDBY in STANDBYMODE.

You can modify thisoption onlyif you select ENABLE in PROXIMITY.

72 smarttech.com/kb/170446

A P P E N D I X A

Using the on-screen display menu

Option Values Function Notes (if any)

BRIGHTNESS 0–100 Sets the brightness of the welcome

screen

You can modify thisoption onlyif you select ENABLE in PROXIMITY.

CEC ENABLE

DISABLE

Enables or disables Consumer ElectronicsControl (CEC) support on HDMI inputs

HEAT STATUS

FAN1 [N/A] Shows the status of the first fan T his option only provides

information. You’re unable to modify it.

FAN2 [N/A] Shows the status of the second fan This option only provides

information. You’re unable to modify it.

SENSOR1 [N/A] Shows the temperature reading

from the first sensor

This option onlyprovides information. You’re unable to modify it.

SENSOR2 [N/A] Shows the temperature reading

from the second sensor

This option onlyprovides information. You’re unable to modify it.

FAN CONTROL

COOLING F AN ON

AUTO

Sets the fan to run continuously (ON) or only when the sensor temperature is greater than optimal sensor temperature (AUTO)

FAN SPEED LOW

Sets the speed of the fan

HIGH

SENSOR1 35–55 Sets the optimal temperatures for

the first sensor (in degrees Celsius)

SENSOR2 35–55 Sets the optimal temperatures for

the second sensor (in degrees Celsius)

USB SETTING

USB1 VGA1

VGA2

DVI

Sets the video input for the USB1 receptacle, or disablesthe receptacle

HDMI1

HDMI2

HDMI3/PC

DISABLE

The video input you select must be unique for USB1.

73 smarttech.com/kb/170446

A P P E N D I X A

Using the on-screen display menu

Option Values Function Notes (if any)

USB2 VGA1

VGA2

DVI

HDMI1

HDMI2

HDMI3/PC

DISABLE

SETUP RESET [N/A] Resets all options in the SETUP

Lync® ROOM RESET [N/A] Resetsoptions in all menus to their

FACTORY RESET [N/A] Resets options in allmenus to their

Sets the video input for the USB2 receptacle, or disablesthe receptacle

menu to their default values

default values (for a SMARTRoomSystem™ for Microsoft®Lync)

default values

The video input you select must be unique for USB2.

SMARTBoard8084i-G4-SMP interactiveflatpanel on-screen display menu

Option Values Function Notes (if any)

PICTURE

Picture Mode

Picture Mode Vivid

Standard

Ambient

Expert1

Expert2

In Bright 1–100 Sets the image brightness for

In Dark 0–99 Sets the image brightness for dimly

Sets the picture mode The other options in the Picture

brightly lit rooms

lit rooms

Mode menu change depending on which value you select for this option.

The options documented in this table are those that appear when you select Vivid, Standard or Ambient in this option.

Alternatively, you can press the PSM button on the remote control to access thisoption.

You can modify thisoption onlyif you select Ambient in Picture Mode.

The value of this menu option can’t be lessthan the value of In Dark.

You can modify thisoption onlyif you select Ambient in Picture Mode.

The value of this menu option can’t be more than the value of In Bright.

74 smarttech.com/kb/170446

A P P E N D I X A

Using the on-screen display menu

Option Values Function Notes (if any)

Light Threshold [Number] Sets the light threshold You can modify this option only if

you select Ambient in Picture Mode.

Sensing Lux [N/A] Shows the current illuminance

levelof the room (in lux)

Backlight 0–100 Sets the backlight level of the

image

Contrast 0–100 Sets the brightness of the image in

relation to the background

Brightness 0–100 Sets the overall brightness of the

image and background

Sharpness 0–50 Sets the image sharpness

Saturation 0–100 Sets the image saturation

Tint R50–G50 Sets the image tint

Color Temp. W50–C50 Sets the image color temperature

Advanced Control

Dynamic Contrast Low

Medium

High

Off

Dynamic Color Low

High

Off

Sets the dynamic contrast

Sets the dynamic color

This option onlyprovides information. You’re unable to modify it.

Alternatively, you can press the BRIGHTNESS buttons on the remote control.

Clear White Low

High

Off

Preferred color

Skin Color -5–5 Sets the preferred color value for

Grass Color -5–5 Sets the preferred color value for

SkyColor -5–5 Setsthe preferred color value for

Super Resolution On

Off

Gamma Low

Medium

Hight

75 smarttech.com/kb/170446

Sets the clear white color

skin in the image

grass in the image

skyin the image

Enables or disables super resolution

Sets the gamma

A P P E N D I X A

Using the on-screen display menu

Option Values Function Notes (if any)

Picture Option

Noise Reduction Low

Sets image noise r eduction

Medium

High

Off

MPEG Noise

Reduction

Low

Medium

Sets MPEG image noise reduction

High

Off

BlackLevel High

Low

LED Local Dimming Low

Medium

High

Sets the level of brightnessin the darkest parts of the image

Sets the level of LED local dimming to reduce brightness in the darkest parts of the image

TruMotion

TruMotion Smooth

Sets TruMotion

Clear

Clear Plus

User

Off

De-Judder 0–10 Reduces image juddering You can modify this option only if

you select User inTruMotion.

De-Blur 0–10 Reducesimage blurring You can modify this option only if

you select User inTruMotion.

Picture Reset Yes

Aspect Ratio 16:9

Resets alloptions in the Picture Mode menu to their default values

Sets the aspect ratio

Just Scan

Set ByProgram

4:3

Zoom

Cinema Zoom 1

Picture Wizard II [N/A] Starts Picture Wizard II, which you

can use to adjust the picture quality of the originalimage

Screen [N/A] Shows the current input type This option only provides

information. You’re unable to modify it.

SOUND

Sound Mode Standard

User Setting

Sets the sound mode Alternatively, you can press the

PSM button on the remote control to access thisoption.

76 smarttech.com/kb/170446

A P P E N D I X A

Using the on-screen display menu

Option Values Function Notes (if any)

User EQ

100 Hz -10–10 Sets the sound equalization at

100Hz

300 Hz -10–10 Sets the sound equalization at

300Hz

1 kHz -10–10 Sets the sound equalization at

1kHz

3 kHz -10–10 Sets the sound equalization at

3kHz

10 kHz -10–10 Sets the sound equalization at

10kHz

Reset [N/A] Resets all options in the User EQ

menu to their default values

Virtual Surround On

Off

Enables or disables virtual surround sound

Clear Voice II

Clear Voice II On

Off

Enables or disables the Clear Voice II feature

You can modify thisoption onlyif you select User Setting in Sound Mode.

Level -3–3 Setsthe value for the Clear Voice II

feature

AV Sync.

AV Sync. On

Off

Enables or disables audio-visual synchronization

Speaker -5–15 Sets the speaker level for

audio-visualsynchronization

Bypass [N/A] Enables or disables speaker

bypass

Sound Setting

Balance L50–R50 Balancesthe left and right volume

Speaker Internal

External

Off

Line Output Fixed

Enables the internal speakers (see Speakers on page 6), enables the external speakers or disables audio altogether

Sets the audio line out

Variable

You can modify thisoption onlyif you select On in Clear Voice II.

You can modify thisoption onlyif you disable speaker bypass.

77 smarttech.com/kb/170446

A P P E N D I X A

Using the on-screen display menu

Option Values Function Notes (if any)

HDMI3/PC Line Output Fixed

Variable

Audio Input

Audio In 1 HDMI3/PC

HDMI1

HDMI2

DPORT

DVI-D

VGA

Component

Composite

Disable

Audio In 2 HDMI3/PC

HDMI1

HDMI2

DPORT

DVI-D

VGA

Component

Composite

Disable

Audio In 3 HDMI3/PC

HDMI1

HDMI2

DPORT

DVI-D

VGA

Component

Composite

Disable

Sets the audio line out for the room computer (HDMI3/PC)

Specifies a video input to map to AUDIO1 or disablesAUDIO1

Specifies a video input to map to AUDIO2 or disablesAUDIO2

Specifies a video input to map to AUDIO3 or disablesAUDIO3

The video input you select must be unique for AUDIO1.

The video input you select must be unique for AUDIO2.

The video input you select must be unique for AUDIO3.

USB Audio HDMI3/PC

HDMI1

HDMI2

DPORT

DVI-D

VGA

Component

Composite

Disable

HDMI3/PC Analog

Digital

78 smarttech.com/kb/170446

Specifies a video input to map to the USB audio input or disablesthe USB audio input

Specifies whether the HDMI3/PC audio input is analog or digital

The video input you select must be unique for the USB audio input.

A P P E N D I X A

Using the on-screen display menu

Option Values Function Notes (if any)

TIME

Clock

Date 1–31 Specifies the current date

Month Jan.–Dec. Specifies the current month

Year 2010–2040 Specifies the current year

Hour 00–23 Specifies the current hour

Minute 00–59 Specifiesthe current minute

Off T ime [N/A] Enables you to schedule times

when the interactive flat panel turns off automatically

On T ime [N/A] Enables you to schedule times

when the interactive flat panel turns on automatically

Sleep Timer 10–240

Off

Specifies the amount of inactivity (in minutes) before the interactive flat panel turns off, or disables the sleep timer feature

OPTION

Language [Languages] Setsthe on-screen displaymenu’s

language

ISM Method Normal

Color Wash

Key Lock On

Sets the method for image stickiness minimization (ISM)

Enables or disables key lock

Off

Fail Over

Mode Off

Specifies the failover mode

Auto

Manual

You must set the current time using the Clock menu to schedule off times.

You must set the current time using the Clock menu to schedule on times.

Alternatively, you can press the PSM button on the remote control to access thisoption.

ISM prevents static imagesthat appear in the same location for long periods of time from causing screen burn-in.

Input1 VGA

HDMI1

DVI-D

DisplayPort

HDMI2

HDMI3/PC

79 smarttech.com/kb/170446

Specifies the first video input for fail over mode

You can modify thisoption onlyif you select Manual in Mode.

A P P E N D I X A

Using the on-screen display menu

Option Values Function Notes (if any)

Input2 VGA

HDMI1

DVI-D

DisplayPort

HDMI2

HDMI3/PC

Input3 VGA

HDMI1

DVI-D

DisplayPort

HDMI2

HDMI3/PC

Input4 VGA

HDMI1

DVI-D

DisplayPort

HDMI2

HDMI3/PC

Input5 VGA

HDMI1

DVI-D

DisplayPort

HDMI2

HDMI3/PC

Specifies the second video input for fail over mode

Specifies the third video input for fail over mode

Specifies the fourth video input for fail over mode

Specifies the fifth video input for fail over mode

You can modify thisoption onlyif you select Manual in Mode.

DPM Select On

Enables or disables DPM Select

Off

DivX® VOD Registration

Deregistration

InitialSetting Yes

Registers DivXvideo-on-demand (VOD)

Resets options in allmenus to their default values

Set ID 1–255 Sets the interactive flat panel’sID

Standby Mode Standby Setsthe Standby mode to reduce

power consumption

ProximityControl

ProximityControl On

Off

Enables or disables presence detection

Re-enable T ime 1–10 Sets how long the interactive flat

panel waitsbefore detecting motion again (in minutes)

Auto Power Off 15–240 Sets when the interactiveflat panel

automaticallytur ns off (in minutes)

80 smarttech.com/kb/170446

A P P E N D I X A

Using the on-screen display menu

Option Values Function Notes (if any)

Welcome OSD Enabled

Disable

Enables or disables the welcome screen

Welcome Timeout 5–30 Sets how long the welcome screen

appears (in seconds)

Ready State Brightness 0–100 Sets the brightness of the welcome

screen

USB Setting

USB 1 HDMI1

HDMI2

HDMI3/PC

Sets the video input for the USB1 receptacle, or disablesthe receptacle

DVI-D

DPORT

VGA

Disable

USB 2 HDMI1

HDMI2

HDMI3/PC

Sets the video input for the USB2 receptacle, or disablesthe receptacle

DVI-D

DPORT

VGA

Disable

The video input you select must be unique for USB1.

The video input you select must be unique for USB2.

USB 3 HDMI1

HDMI2

HDMI3/PC

Sets the video input for the USB3 receptacle, or disablesthe receptacle

DVI-D

DPORT

VGA

Disable

Lync® Room Reset Reset

Cancel

Resets options in allmenus to their default values (for a SMARTRoomSystem for MicrosoftLync)

CEC Enabled

Disable

Enables or disables Consumer ElectronicsControl (CEC) support on HDMI inputs

FBC Contr ol On

Off

Enables or disables the front control panel

SUPPORT

Model/Type [N/A] Shows the interactive flat panel’s

model number

The video input you select must be unique for USB3.

This option onlyprovides information. You’re unable to modify it.

81 smarttech.com/kb/170446

A P P E N D I X A

Using the on-screen display menu

Option Values Function Notes (if any)

Software Version [N/A] Shows the interactive flat panel’s

firmware version number

Serial Number [N/A] Shows the interactive flat panel’s

serial number

Customer Service Center [N/A] Providesinformation on how to

contact SMART Support

This option onlyprovides information. You’re unable to modify it.

82 smarttech.com/kb/170446

Appendix B

interactive flat panel

Connecting and configuring a room control system 84

Connecting a computer to an interactive flat panel 84

Configuring your computer’s serial interface settings 85 Power modes 85 Room control system programming commands and responses 86

Command inventory 86

Identifying current values 86 Assigning a specific value 87 Increasing a value for a setting 87 Decreasing a value for a setting 87

Designating video control settings for a specific video input 87

Identifying the value for a video control setting 87 Assigning a value for a video control setting 88

SMARTBoard8070i-G4-SMP interactive flat panel commands 88

Power state 88

Source 89

Video control 90

Audio control 92

System information 94

Service information 97 SMARTBoard8084i-G4-SMP interactive flat panel commands 97

Power state 97

Source 98

Video control 100

Audio control 102

System information 105

Service information 108

This appendix includes detailed instructions on how to set up your computer or room control system

to remotely manage your interactive flat panel using an RS-232 serial interface.

83 smarttech.com/kb/170446

A P P E N D I X B

Remotely managing your interactive flat panel

Connecting and configuring a room control system

Connect a computer to the room control input on the interactive flat panel to remotely select video

inputs, turn on or turn off your interactive flat panel and request information such as contrast, power

state and current settings.

Connecting a computer to an interactive flat panel

To connect a computer to your interactive flat panel

Connect an RS-232 cable from the serial output on your computer to the room control input on

the bottom connector panel.

8070i-G4-SMP 8084i-G4-SMP

I M P O R T A N T

Do not use a null modem cable. Use only a standard RS-232 cable.

To connect a computer to multiple interactive flat panels

1. Connect an RS-232 cable from the serial output on your computer to the room control input on

the bottom connector panel of the first interactive flat panel.

2. Connect an RS-232 cable from the room control output of the first interactive flat panel to the

room control input of the second interactive flat panel.

3. Connect an RS-232 cable from the room control output of the second interactive flat panel to the

room control input of the third interactive flat panel.

N O T E

Up to three interactive flat panels can be connected.

84 smarttech.com/kb/170446

A P P E N D I X B

Remotely managing your interactive flat panel

Configuring your computer’s serial interface settings

You need to configure your computer’s serial interface before sending commands.

To configure your computer’s serial interface

1. Turn on your interactive flat panel.

2. Turn on your computer, and then start your serial communications program or terminal emulation

program.

3. Activate local echo.

4. Configure your serial interface settings using the following values, and then press ENTER.

Baud rate 19200

Data length 8

Parity bit None

Stop bit 1

A command prompt (>) appears on the following line.

N O T E

If no message appears or an error message appears, your serial interface configuration isn’t

correct. Repeat steps 3 and 4.

5. Type commands to configure your interactive flat panel.

Power modes

The interactive flat panel has five distinct power modes:

l On

l Power Save

l Standby

l ECO Standby

l Off

All commands are available when your interactive flat panel is on. Some commands are available

when your interactive flat panel is in Standby mode. No commands are available when the interactive

flat panel is off or in ECO Standby mode.

SMARTBoard 8070i-G4-SMP interactive flat panels only

85 smarttech.com/kb/170446

A P P E N D I X B

Remotely managing your interactive flat panel

Room control system programming commands and responses

To access interactive flat panel information or to adjust interactive flat panel settings using the room

control system, type commands after the command prompt (>), and then wait for the response from

your interactive flat panel.

C O R R E C T

>get contrast

contrast=55

If you type a command that the room control system doesn’t recognize, you receive an invalid

command response.

In the example below the user included a space in the contrast command.

I N C O R R E C T

>set con trast=65

invalid cmd=set con trast=65

N O T E S

l Use ASCII formatted commands.

l Commands aren’t case-sensitive.

l Review each entry carefully before you press ENTER.

l Don’t send another command until you receive the response and the next command prompt.

Command inventory

Your interactive flat panel responds to the commands in the tables on the following pages. To see a

list of valid commands for your interactive flat panel’s current power state, type ?, and then press

ENTER.

Identifying current values

You can identify the current value for each setting. In the example below, the user wants to identify

the contrast level for the interactive flat panel.

>get contrast

contrast=55

86 smarttech.com/kb/170446

A P P E N D I X B

Remotely managing your interactive flat panel

Assigning a specific value

You can assign a specific value for a setting within the command’s target range. In the example

below, the user wants to set the contrast level for the interactive flat panel to 65.

>set contrast=65

contrast=65

Increasing a value for a setting

You can increase a setting by a designated number. In the example below, the user wants to increase

the contrast level for the interactive flat panel by 5.

>set contrast +5

contrast=70

Decreasing a value for a setting

You can decrease a setting by a designated number. In the example below, the user wants to

decrease the contrast level for the interactive flat panel by 15.

>set contrast -15

contrast=55

Designating video control settings for a specific video input

When you connect multiple video inputs to your interactive flat panel, you can designate different

settings for each video input. You can also specify which video input you want to get information

about or assign values to.

N O T E

You must connect the video input to your interactive flat panel to identify or assign a value for it, but

the video input doesn’t need to be in use.

Identifying the value for a video control setting

Use the get command to identify values for a video control setting. In the example below, the user

wants to identify the contrast for the HDMI1 video input.

>get contrast HDMI1

contrast HDMI1=65

87 smarttech.com/kb/170446

A P P E N D I X B

Remotely managing your interactive flat panel

Assigning a value for a video control setting

Use the set command to assign values for a video control setting. In the example below, the user

wants to set the contrast to 70 for the HDMI1 video input.

>set contrast HDMI1=70

contrast HDMI1=70

SMARTBoard8070i-G4-SMP interactive flat panel commands

The following tables contain commands for SMARTBoard 8070i-G4-SMP interactive flat panels.

Power state

Use the following commands to identify power state settings.

Command Response Possible valu es Standby

mode

get intpowerstate intpowerstate=[Value] l standby

l on l dpms-standby l welcome l prox-reenable-wait l pre-standby l pre-standby-auto

get powerstate powerstate=[Value] l on

l ready l standby l off

get standbymode standbymode=[Value] l normal

l eco

Yes

Use the following commands to assign power state settings.

Command Possible values Resp on se Standby

mode

set intpowerstate [Value] l =standby

l =on l =dpms-standby l =welcome l =prox-reenable-wait l =pre-standby l =pre-standby-auto

intpowerstate=[Value] Yes

set powerstate [Value] l =on

l =ready l =standby l =off

set standbymode [Value] l =normal

l =eco

88 smarttech.com/kb/170446

powerstate=[Value] Yes

standbymode=[Value] Yes

A P P E N D I X B

Remotely managing your interactive flat panel

Source

Use the following commands to identify source settings.

Command Response Possible valu es Standby

mode

get input input=[Value] l VGA1

l VGA2 l DVI l Video l S_Video l DVD/HD l DisplayPort l HDMI1 l HDMI2 l HDMI3/PC

get videoinputs videoinputs=[Value] l VGA1

l VGA2 l DVI l Video l S_Video l DVD/HD l DisplayPort l HDMI1 l HDMI2 l HDMI3/PC

get usb1source usb1source=[Value] l VGA1

l VGA2 l DVI l DisplayPort l HDMI1 l HDMI2 l HDMI3/PC (default) l Disabled

Yes

get usb2source usb2source=[Value] l VGA1

l VGA2 l DVI l DisplayPort l HDMI1 l HDMI2 (default) l HDMI3/PC l Disabled

89 smarttech.com/kb/170446

Yes

A P P E N D I X B

Remotely managing your interactive flat panel

Use the following commands to assign source settings.

Command Possible values Resp on se Standby

mode

set input [Value] l =VGA1

l =VGA2 l =DVI l =Video l =S_Video l =DVD/HD l =DisplayPort l =HDMI1 l =HDMI2 l =HDMI3/PC

set usb1source [Value] l =VGA1

l =VGA2 l =DVI l =DisplayPort l =HDMI1 l =HDMI2 l =HDMI3/PC l =Disabled

set usb2source [Value] l =VGA1

l =VGA2 l =DVI l =DisplayPort l =HDMI1 l =HDMI2 l =HDMI3/PC l =Disabled

input=[Value] Yes

usb1source=[Value] Yes

usb2source=[Value] Yes

N O T E

You must specify unique values for set ubs1source and set usb2source.

Video control

Use the following commands to identify video control settings.

Command Response Possible valu es Stand by

mode

get blacklevel blacklevel=[Value] 0–100 No

get brightness brightness=[Value] 0–100 No

get clock clock=[Value] [Dependent on the video

signal]

get clockphase clockphase=[Value] [Dependent on the video

signal]

get colortemp colortemp=[Value] l NORMAL

l WARM l COOL l USER

90 smarttech.com/kb/170446

A P P E N D I X B

Remotely managing your interactive flat panel

Command Response Possible valu es Stand by

mode

get contrast contrast=[Value] 0–100 No

get displaymode displaymode=[Value] l DYNAMIC

l STANDARD l sRGB l CINEMA l SPORT l GAME l USER l AMBIENT

get saturation saturation=[Value] 0–100 No

get sharpness sharpness=[Value] 0–100 No

get tint tint=[Value] 0–100 No

Use the following commands to assign video control settings.

Command Possible values Response Stand by

mode

set blacklevel[Value] l + [Incremental value]

l - [Incremental value] l =0–100

set br ightness [Value] l + [Incremental value]

l - [Incremental value] l =0–100

set br ightness [Video input] [Value] l + [Incremental value]

l - [Incremental value] l =0–100

blacklevel=[Value] No

brightness=[Value] No

brightness [Video input]=[Value] No

set clock [Value] l + [Incremental value]

l - [Incremental value] l =[Range of values

dependent on the video signal]

set clockphase [Value] l + [Incremental value]

l - [Incremental value] l =[Range of values

dependent on the video signal]

set colortemp [Value] l =NORMAL

l =WARM l =COOL l =USER

set contrast [Value] l + [Incremental value]

l - [Incremental value] l =0–100

91 smarttech.com/kb/170446

clock=[Value] No

clockphase=[Value] No

colortemp=[Value] No

contrast=[Value] No

A P P E N D I X B

Remotely managing your interactive flat panel

Command Possible values Response Stand by

mode

set displaymode [Value] l =DYNAMIC

l =STANDARD l =sRGB l =CINEMA l =SPORT l =GAME l =USER l =AMBIENT

set saturation [Value] l + [Incremental value]

l - [Incremental value] l =0–100

set sharpness [Value] l + [Incremental value]

l - [Incremental value] l =0–100

set tint [Value] l + [Incremental value]

l - [Incremental value] l =0–100

displaymode=[Value] No

saturation=[Value] No

sharpness=[Value] No

tint=[Value] No

Audio control

Use the following commands to identify audio control settings.

Command Response Possible valu es Standby

mode

get audioinput audioinput=[Value] l IN1

l IN2 l IN3 l USB l HDMI l DPORT l HDMI3/PC_ANALOG l HDMI3/PC_DIGITAL

get balance balance=[Value] 0–100 No

get bass bass=[Value] 0–100 No

get hdmi3/pc_lineout hdmi3/pc_lineout=[Value] l fixed

l variable

get leftspeaker leftspeaker=[Value] l on

l off

get lineout lineout=[Value] l fixed

l variable

get mute mute=[Value] l on

l off

get rightspeaker rightspeaker=[Value] l on

l off

get treble treble=[Value] 0–100 No

get volume volume=[Value] 0–100 No

92 smarttech.com/kb/170446

Smart Technologies 8070i-G4-SMP, 8084i-G4-SMP User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Contents

About your interactive flat panel

Features

Touch-enabled interactivity

Gesture support

Dual user support

Presence detection

Audio

SMART software

Components

Screen

Cameras and reflective tape channel

Presence detection sensors

Speakers

Pens and eraser

Color select module

Front control panel

Remote control

I/O extension module

Differences between models

About this guide

Other documentation and resources

Specifications

Installation instructions

Cabling guides

Help

Training

Knowledge base

Before mounting your interactive flat panel

Choosing a location

Choosing a height

Connector panels

Connecting power

Connecting the room computer

Connecting cables for laptops

Connecting external speakers

Connecting other devices

Disabling the USB receptacles

Installing SMART software

Downloading and installing SMART software

Deploying SMART software to multiple computers

Running the connection wizard

Using presence detection

Using SMART software

Using the USB receptacle

Connecting a guest laptop directly to your interactive flat panel

Changing input sources

Using the remote control

Remote control sensor

Remote control buttons

Menu control panel

Updating software

Updating firmware

Calibrating your interactive flat panel

Orienting your interactive flat panel

Replacing batteries in the remote control

Replacing a pen nib

Cleaning the screen

Cleaning the presence detection sensors

Cleaning the camera windows and reflective tape

Maintaining ventilation

Preventing condensation

Checking the interactive flat panel installation

Removing your interactive flat panel

Transporting your interactive flat panel

Locating the interactive flat panel serial number

Resolving image issues

Resolving blank screen issues

Resolving image quality issues

Resolving touch control and digital ink issues

Resolving audio issues

Resolving remote control issues

Resolving presence detection issues

Checking the camera view

Changing settings in the on-screen display menu