SMART Technologies 7PEN, 7000 User Manual

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SMARTBoard® 7000 series

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interactive displays

INSTALLATION AND MAINTENANCE GUIDE

FOR INTERACTIVE DISPLAYS (SBID-7075) AND

INTERACTIVE DISPLAYS WITH iQ (SBID-7275)

Licenses

The terms H DMI and HDMI H igh-Definition Multimedia Interface, and the HDMI logo are trademarks or reg ister ed trademarks of HD MI Lice nsing LLC in the United States and other countrie s.

The Bluetooth wo rd mark is owned by the Bluetoo th SIG, Inc. and any use of such marks b y SMARTT echnologi esU LC is under lice nse.

Trademark no tice

SMARTBoard , S MARTNo teboo k, S MARTInk, S MARTkapp, SMARTkappiQ, HyPrT ouch, Pe nID, s marttech, the SMART lo go and all SMART tagli nes ar e trademarks or reg istere d trademarks of SMARTT echnologi esULC in the U .S. and/or other countries. Microso ft and Windo ws ar e either regi stere d trad emarks o r trademarks of Micro soft Cor por ation in the United States and/or other co untries . App le, Mac, macOS OSX, iPhone, iPad, iPo d touch, iT unes, Air Play and Bo njour are trademarks of App le Inc., r egis tered in the U.S. and other countries. Goo gle , G oog le Cast, G oog le Play, Andro id, Chrome, Chromeboo k and Chromecast are trademarks of G oog le Inc. AirPar rot i s a trademark o f Sq uirrels LLC regi stere d i n the U nited States and other co untries . All other third -party pr oduct and company names may be trademarks of their re spe ctive owners .

Copyrigh t n otice

© 2017SMARTTechnolo gies ULC. All rig hts r ese rved . N o part o f this p ublication may b e repr oduced , transmitted, transcribe d, stored in a retri eval system o r translated into any language in any fo rm by any means wi thout the p rior wr itten consent o f SMARTTe chnologi esULC. Information i n this manual is subje ct to change without notice and does not repr ese nt a commitment on the part of SMART.

This pro duct and/or use there of i s co vered by one o r more o f the fol lowing U.S. patents:

www.smarttech.com/patents

05/2017

smar ttech.com/kb/171164

Important information

WARNING

l Failure to follow the installation instructions shipped with the display could result in injury

and product damage which may not be covered by the warranty.

l Do not open or disassemble the display. You risk electrical shock from the high voltage

inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,

mount the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.

l If the display requires replacement parts, make sure the service technician uses

replacement parts specified by SMARTTechnologies or parts with the same characteristics

as the original.

l Ensure that any cables that cross the floor to the display are properly bundled and marked

to avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not

be covered by the warranty.

l Do not place heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by the warranty.

l Useonly extension cords and outlets that can fully accommodate the display’s polarized

plug.

l Use the power cable provided with the display. If a power cable is not supplied, contact

your supplier. Use only power cables that match the AC voltage of the power outlet and that

comply with your country’s safety standards.

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

l Do not move or mount the display by connecting rope or wire to its handles. The display is

heavy, and failure of the rope, wire or handle could lead to injury.

l Use only VESA®-approved mounting hardware.

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IMPORTANT INFORMATION

l Disconnect all of the display’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

The power cable or plug is damaged

Liquid is spilled into the display

Objects fall into the display

The display is dropped

Structural damage, such as cracking, occurs

The display behaves unexpectedly when you follow operating instructions

CAUTION

l Before you clean the display’s screen, freeze the screen. Otherwise, you may scramble the

desktop icons or inadvertently activate applications when you wipe the screen.

l Avoid setting up and using the display in an area with excessive levels of dust, humidity and

smoke.

l Make sure an electrical socket is near the display and remains easily accessible during use.

l The display should be used only with European TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European

countries. “This system (IT-type) is widely used isolated from earth, in some installations in

France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral

not distributed, at 230V line-to-line.”

Contact qualified personnel if you’re uncertain of the type of power system available where

you’re installing the display.

l The accessory slot’s maximum available power is 60 W. The slot is not a limited power

source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy

the fire enclosure requirements of IEC60950-1.

l You must connect the USB cable that came with the display to a computer that has a USB

compliant interface and that bears the USB logo. In addition, the USB source computer must

be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for

CSA/UL 60950. This is for operating safety and to avoid damage to the display.

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IMPORTANT INFORMATION

IMPORTANT

l The following are the normal operating power requirements for the display:

Model Power requirements

SBID-7075 100V to 240V AC, 50 Hz to 60 Hz, 147 W

SBID-7275 100V to 240V AC, 50 Hz to 60 Hz, 162 W

l For additional requirements and other information, refer to the display’s specifications (see

More information on page9).

Federal Communication Commission interference statement

This device complieswith Part 15 of the FCC Rules.Operation is subject to the following two conditions:

1. This device may not cause harmful interference,and

2. this device must accept any interference received,including interference that may cause undesired operation.

NOTE

This equipment has been tested and found to complywith the limits for a Class A digital device,pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.This equipment gener ates, uses, and can radiate radiofrequency ener gy and, if not installedand used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

CAUTION

Any changes or modifications not expressly approved by the par ty responsible for compliance could void the user ’s authority to operate this equipment.

Radiation exposure statement – model SBID-7075

This equipment complies with FCC radiation exposure limitsset forth for an uncontrolled environment.This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transm itter must not be co-located or operated in conjunction with any other antenna or transmitter.

Innovation, Science and Economic Development Canada statement

This device complieswith RSS-247 of the Innovation, Science and EconomicDevelopment Canada Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference,and

2. this device must accept any interference received,including interference that may cause undesired operation.

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IMPORTANT INFORMATION

Radiation exposure statement – model SBID-7075

This equipment complies with ISEDradiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transm itter must not be co-located or operated in conjunction with any other antenna or transmitter.

Cet appareil est conforme à la norme ISED CNR-247pour les appareils radio agréés. Son fonctionnement est soumis aux deux conditions suivantes:

1. le dispositif ne doitpas pr oduire de brouillage préjudiciable, et

2. ce dispositif doitaccepter tout brouillage reçu, y compris un brouillage susceptiblede provoquer un fonctionnement indésirable.

Déclaration d’exposition aux radiations – model SBID-7075

Cet équipement est conforme aux limites d’exposition aux rayonnements I SEDétabliespour un environnement non contrôlé. Cet équipement doit être installéet utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avecune a utre antenne ou émetteur.

Products bearing the CE marking comply with one or more of the following EU Directives:

RED2014/53/EU;RoHS Directive 201 1/65/EU.

Compliance with these directives is assessed using applicable European Harmonised Standards. The fullDeclaration of Conformity can be found at sm arttech.com/compliance.

Radio frequency band and maximum power level:

Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)

2402–2483.5 4.0

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Important information i

Federal Communication Commission interference statement iii

Innovation, Science and Economic Development Canada statement iii

CE iv

Chapter 1: Welcome 1

About this guide 1

About the display 2

Components 3

About this guide

This guide explains how to install and maintain a SMARTBoard 7000 series interactive display with

iQ. It includes the following information:

l How to install the display

l How to connect power and devices

l How to turn on the display for the first time and configure the iQ appliance

l How to maintain the display for years of use

l How to troubleshoot issues with the display

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CHAPTER 1

WELCOME

In addition, this guide includes information on the display’s settings and remote management

support.

This guide is intended for those who install and maintain displays in their organizations. Other

documentation and resources are available for those who use displays (see More information on

page9).

About the display

The SMARTBoard 7000 series interactive display is the hub of your classroom. iQ technology

connects devices, lesson content and pedagogically relevant software to create a cohesive

educational experience. PC-free embedded computing provides one-touch access to a diverse

suite of SMART applications—Notebook lessons, amp workspaces, lab gamification activities and

whiteboard—and collaborative tools, such as wireless screen sharing and a web browser. There’s

no need for wires, cables or manual software and firmware updates.

Features

The display includes the following features:

Feature Description

iQ technology The display’s iQ appliance connects devices, lesson content and

pedagogically relevant software to create a cohesive educational experience.

Touch support You can do everything on the display that you can do at your

computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating and zooming in and out.

The display’s support for up to 10 simultaneous touch, writing and erase points enables you and other users to interact with objects on the screen at the same time.

Writing and drawing support

You can write over applications in digital ink using one of the supplied pens, and then erase the digital ink using your palm, the eraser or the erasers on the pens.

Up to four users can write or draw digital ink on the screen at the same time. Each pen writes and draws in its own color. The PenID™ feature enables you to assign different ink appearances to each pen.

Audio support The display includes integrated speakers for presenting audio from

connected input sources.

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CHAPTER 1

WELCOME

Models

The following models of SMARTBoard 6000 series interactive display are available:

Model Description

SBID-7075 SMARTBoard 7075 interactive display

SBID-7275 SMARTBoard 7075 interactive display with iQ

Refer to the specifications for detailed technical information for this model, including product

dimensions and weights (see More information on page9).

Components

The display consists of the following components:

No. Name More information

Pictured

1 Screen Page4

2 Presence detection sensor (×2) Page7

3 Home button Page4

4 Eraser Page6

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WELCOME

No. Name More information

5 Pen (×4) Page5

6 Convenience panel Page6

7 iQ appliance Page4

8 Connector panel Page25

Not pictured

9 Speakers Page8

iQ appliance

The iQ appliance is installed in the accessory slot on the back of the SBID-7275 model. Take

advantage of iQ technology and access SMART education software and other applications.

CAUTION

The accessory slot’s maximum available power is 60 W. The slot is not a limited power source.

To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire

enclosure requirements of IEC60950-1.

Screen

The following are the dimensions and aspect ratio for the display:

Models Diagonal Width Height Aspect ratio

SBID-7075

SBID-7275

75" (190.5cm) 65" (165.2 cm) 38 5/8" (93 cm) 16:9

The display’s HyPrTouch™ (HybridPrecisionTouch) technology enables you to interact with

objects on the screen and write and draw in digital ink.

Home button

Tap the Home button to open the launcher. From the launcher, you can open the iQ appliance’s

apps as well as the settings.

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WELCOME

Pens

The display comes with black, red, blue and green pens. Each pen has

an attached eraser and an indicator light.

The display’s bottom frame includes magnetic holders for the pens.

Removing a pen from its holder activates it, and you can use the pen to

draw or erase digital ink. Replace the pen when you’re done using it to

charge it.

When you first turn on the display or pick up a pen from the magnetic holder, the pen’s light turns

on to indicate the pen’s status:

Light Pen status Action

Solid green The pen is charged and can

be used for at least one hour.

Solid amber The pen is charging but can

be used for up to 30

Pick up the pen and use it to write on the display. Return the pen to the magnetic holder when you’re done.

Use the pen for a few minutes. Return the pen to the magnetic holder when done.

minutes.

Solid red The pen needs to be

charged within an hour.

Flashing red The pen needs to be

charged within 10 minutes.

Flashing green and red

Flashing in any color (while the

The pen has not been paired with the display.

The pen’s firmware is updating.

Finish using the pen and return it to the magnetic holder when done.

Return the pen to the magnetic holder as soon as possible.

Place the pen in the magnetic holder to pair it with the display.

Wait 30 seconds for the pen’s firmware to

complete updating. pen is in the magnetic holder)

CAUTION

When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it

from falling and being damaged. The pen’s light turns on to indicate that it’s properly positioned

in the holder.

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WELCOME

IMPORTANT

l After you install the display and turn it on for the first time, place the pens in the holders for

at least one minute. This pairs the pens with the display and charges them for testing

purposes.

l To fully charge the pens, keep them in the holders for at least four hours before users start

using the display.

Eraser

In addition to the pens, the display includes an eraser, which you can use

when you want to erase a large area on the screen.

The display’s bottom frame includes a magnetic holder for the eraser.

Replace the eraser when you’re done with it.

CAUTION

When you return the eraser to the magnetic holder, make sure it’s centered in its holder to keep

it from falling and being damaged.

Convenience panel

The convenience panel contains buttons for turning the display on and off and controlling the

volume. It also includes connectors for USB peripherals and a computer or other input source.

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WELCOME

No. Name Procedure

1 Power

Press to enter or exit Standby mode.

Press and hold for four seconds to turn off the display.

Press and hold for 10 seconds to reset the display.

2 Volume increase Press to increase the volume.

3 Volume decrease Press to decrease the volume.

Freeze

5 USB Type A

connector (×2)

6 HDMI 2 input

connectors

Press to freeze and unfreeze the screen.

Connect USB drives and other devices that you want to use with the iQ appliance or a connected computer.

Connect a computer or other input source to use with the display (see page21).

NOTE

The Power button indicates the display’s status:

Power button Display status

Off Not receiving power

Amber Standby mode

White Normal operating mode

Presence detection sensors

The display has two presence detection

sensors on its top frame that can detect

people up to 16' (5 m) away when the

display is in Standby mode.

When the sensors detect people in the

room, the display is ready to turn on. To

turn on the display, press the Power

button or pick up a pen or eraser.

If the room is empty for a specified

period, the display returns to Standby

mode.

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WELCOME

Internal speakers

The display includes two 10 W integrated speakers. You can also connect external speakers (see

Connecting external speakers on page23).

More information

In addition to this guide, SMART provides the following documents for the display:

Document Link

Quick reference smarttech.com/kb/171162

User’s guide smarttech.com/kb/171163

Installation instructions smarttech.com/kb/171160

SBID-7075 specifications smarttech.com/kb/171131

SBID-7275 specifications smarttech.com/kb/171133

Comparison smarttech.com/kb/171161

These documents are available in the Support section of the SMART website

(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard

7000 series interactive display with iQ pages in the Support section.

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Chapter 2

Transporting the display 11

Using transportation aides 12

Accommodating doorways, hallways and elevators 12

Dealing with cracked, chipped or shattered glass 13

Saving the original packaging 13

Installing the display on a wall 13

Choosing a location 14

Choosing a height 15

Mounting the display 16

Mounting multiple displays 17

Installing the display on a stand 18

SMART recommends that only trained installers install the display.

This chapter is for installers. Installers should read this information along with the installation

instructions included with the display before they install the display.

WARNING

Improper installation of the display can result in injury and product damage.

Transporting the display

After your organization receives the display, you need to transport it to the place where you plan

to install it.

On occasion, you might also need to move the display to another location after initially installingit.

IMPORTANT

l Transport the display at your own risk. SMART cannot accept liability for damages or injury

that occur during the display’s transportation.

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INSTALLING THE DISPLAY

l When transporting the display, do the following:

Follow local safety regulations and standards.

Keep the display in its original packaging.

Move the display so that its top frame faces up.

Have at least two people move the display.

Using transportation aides

You can use the following aides to transport the display:

l Cart

l Furniture dolly

l Mechanical lift

NOTE

The display features eyebolt mounting holes for use with mechanical

lifts. Refer to the installation instructions for information on using a

mechanical lift.

Accommodating doorways, hallways and elevators

In some situations, you might need to remove the display from its packaging to move it through

narrow doorways or hallways or on to an elevator. In these situations, SMART recommends that

you keep the foam pieces on the bottom corners of the display. These foam pieces protect the

display if you need to set it down during transport.

You might also need to rotate the display so that its top frame faces to the side. You can do this

during transportation, but when you install the display, it must be in landscape orientation (with the

top frame facing up).

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CHAPTER 2

INSTALLING THE DISPLAY

Dealing with cracked, chipped or shattered glass

The display contains safety-tempered glass. Although this glass is heat-strengthened to help

withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is

designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes

can cause a minor crack or chip to become worse, possibly causing the glass to shatter. See

Shattered glass on an interactive display for information about conditions that can cause the

display’s glass to shatter even when it’s not in use.

If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a

SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have

the display repaired or replaced.

CAUTION

For safety and to prevent further damage, do not continue to install or use the display if its glass

is cracked, chipped or shattered.

Saving the original packaging

Save the original packaging to repack the display with as much of the original packaging as

possible in case you need to transport the display again after you initially install it. This packaging

was designed to provide the best possible protection against shock and vibration.

CAUTION

Transport the display only in original or replaced packaging. Transporting the display without

correct packaging can lead to product damage and voids the warranty.

NOTE

If the original packaging isn’t available, you can purchase the same packaging directly from your

authorized SMART reseller (smarttech.com/where).

Installing the display on a wall

Typically, you install the display on a wall in a classroom or meeting space.

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CHAPTER 2

INSTALLING THE DISPLAY

Choosing a location

A display is typically installed at the room’s focal point, such as at the front of a classroom.

Selecting an appropriate location for the display is crucial for ensuring the best possible

experience with the product. Consider the following factors as you choose a location:

Factor Considerations

Room setup

The location allows teachers and students, including those in

wheelchairs, to access the display.

The location is clearly visible to all students in the classroom. For more

information, see Recommended viewing distances and viewing angles

for SMARTBoard interactive displays.

The display will not be installed where it could be hit by a door or gate.

There are no nearby shelving units, desks or other furniture that has

doors or drawers that could hit the display.

Wall support The wall can support the weight of the display and mounting equipment.

Refer to the model’s specifications for the weight of the display (see More information on page9).

Power and other connections

The location is close to the following:

A power outlet

A network outlet (if you plan to use a wired network connection)

A room computer (if you plan to connect a room computer)

Speakers and other devices that you want to connect to the display

The location is not where the mains power supply enters the building.

Lighting The location is not near bright light sources, such as windows or strong

overhead lighting. Infrared (IR) lighting can cause issues with presence detection.

Acoustics The location has good acoustics.

TIP

Stand in different parts of the room and count to ten loudly. If you hear anything other than your own voice (such as a rattle, buzzing from elsewhere in the room or echoes), the room may require some modifications to improve the acoustics. Work with an audio specialist to improve the acoustics.

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INSTALLING THE DISPLAY

Factor Considerations

Environment and ventilation

The location meets the environmental requirements in the display’s

specifications (see More information on page9).

The display isn’t subjected to strong vibrations or dust.

There is adequate ventilation or air conditioning around the display so

that heat can flow away from the unit and the mounting equipment.

If you’re planning to install the display in a recessed area, there is at least

4" (10 cm) of space between the display and the recessed walls to enable ventilation and cooling.

Choosing a height

Consider the general height of the user community when you choose the height for the display.

SMART recommends that you mount the display so that its top is 6'5" (1.9m) from the floor.

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INSTALLING THE DISPLAY

Mounting the display

Mount the display following the included installation instructions. In addition, consider the

following:

l Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in

landscape orientation. SMART doesn’t support mounting the display at other angles or in

portrait orientation.

l Use a standard VESA mounting plate.

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INSTALLING THE DISPLAY

l Use M8 screws to fasten the wall bracket.

Screw length 12 mm + x mm < M8 < 45 mm + xmm

where x is the combined thickness of the wall bracket and washer

Fasten force

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the screws.

NOTE

SMART recommends M8 × 30 mm mounting screws for standard installations where the

total wall mount bracket and washer thickness is less than 7 mm.

l Because the receptacles might not be easily accessible after you mount the display, consider

connecting cables for power, room computer and other devices while the display is still in its

packaging (see Chapter 3: Connecting power and devices on page19).

Mounting multiple displays

If you mount multiple displays side by side, connect the displays using RS-232 cables. This will

allow you to turn on, turn off and otherwise operate all of the displays from the right-most display’s

convenience panel.

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INSTALLING THE DISPLAY

NOTE

For more information on using RS-232 cables for remote management, see Appendix B:

Remotely managing the display on page73.

Installing the display on a stand

If you want to move the display from place to place or if it’s not possible to install the display on a

wall, you can install it on a stand.

IMPORTANT

If you install the display on a stand, do not move the stand while the display is on.

For information on selecting and using a third-party stand, see SMART installation standards

(smarttech.com/kb/171035).

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Chapter 3

Connecting power 20

Connecting to a network 20

Connecting cables for room computers, guestlaptops and other input sources 21

Using recommend cables 22

Connecting to the connector panel 22

Connecting to the convenience panel 23

Viewing a connected computer or other device’s input 23

Connecting external speakers 23

Connecting other devices 24

Connector reference 25

Display connectorpanel 25

Display convenience panel 26

iQ appliance 26

Other connectors 27

Connect the display to power after you install it but before you turn it on for the first time and

configure the iQ appliance. You can also connect cables for room computers, guest laptops or

other input sources as well as for speakers and other devices.

By installing cables in advance, you make use of connectors that might not be accessible after the

display is wall-mounted. You can then run the cables across floors or behind walls as needed.

WARNING

Ensure that any cables that cross the floor to the display are properly bundled and marked to

avoid a trip hazard.

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CHAPTER 3

CONNECTING POWER AND DEVICES

Connecting power

Connect the supplied power cable from the AC power inlet on the

bottom of the display to a power outlet.

NOTE

Refer to the display’s specifications for power requirements and power consumption information

(see More information on page9).

Connecting to a network

The display requires a network connection for downloading software

and firmware updates, and a number of the iQ appliance’s apps require

a network connection as well. You can connect to a network using a

Wi-Fi connection or one of the RJ45 jacks on the display (pictured). For

more information about the display’s network connection and

configuration, see Connecting to a network on page30.

IMPORTANT

Do not use the RJ45 jack on the iQ appliance to connect to a network.

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CHAPTER 3

CONNECTING POWER AND DEVICES

TIP

If you’re using one of the display’s RJ45 jacks to connect to a network,

you can connect the other RJ45 jack to a computer to provide

network access for the computer. This is particularly useful if there is

only one wired network connection in the room.

Connecting cables for room computers, guestlaptops and other input sources

You can connect cables to the display so that users can connect and use room computers, guest

laptops or other devices, such as Blu-ray™ disc players.

IMPORTANT

Do not connect computers or other devices to the iQ appliance. SMARTBoard 7000 series

interactive displays do not support the use of this connector.

NOTE

For information about configuring connected computers, see Chapter 5: Configuring connected

computers on page39.

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CHAPTER 3

CONNECTING POWER AND DEVICES

Using recommend cables

SMART recommends the following varieties of cable:

Cable type Maximum length Recommendation

HDMI 23' (7 m)

Use only certified HDMI cables that have been tested to support the performance standard you require.

DisplayPort 23' (7 m) Use DisplayPort 1.2 compliant or better cables.

VGA [N/A] Use VGA cables with all pins in their connectors fully

populated and wired.

Stereo 3.5 mm 20' (6 m) [N/A]

USB 16' (5 m) Use a USB extender if the distance between the

computer and the display is greater than 16' (5 m). For more information, see USB extenders on page9.

Using cables that exceed these maximum lengths may produce unexpected results, degraded

picture quality or degraded USB connectivity.

Connecting to the connector panel

The connector panel includes three sets of computer

connectors:

l VGA: This set of connectors can accommodate a

USBcable for touch control, a VGA cable for video

and a stereo 3.5 mm cable for audio.

l HDMI 1: This set of connectors can accommodate

a USB cable for touch control and an HDMI cable

for video and audio.

l DisplayPort: This set of connectors can

accommodate a USBcable for touch control and a

DisplayPort cable for video and audio.

The performance of cables longer than 23' (7 m) is highly dependent on the cable’s quality.

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CONNECTING POWER AND DEVICES

Connecting to the convenience panel

In addition to the three sets of computer connectors on

the connector panel, there is one set of computer

connectors on the convenience panel:

HDMI 2: This set of connectors can accommodate

a USBcable for touch control and an HDMI cable for

video and audio.

Viewing a connected computer or other device’s input

Users can use the Input app to view the computer or other device’s input on the display.

For information about the Input app, see the SMARTBoard 7000 series interactive display user’s

guide (smarttech.com/kb/171163).

Connecting external speakers

The display includes two 10 W speakers, which are designed to provide sound at the front of a

room. You might want to connect the SBA-100 projection audio system (see SBA-100 projection

audio system on page8) or third-party external active speakers if you’re providing sound in a

larger space.

You can connect external speakers to the display using the stereo

3.5mm out connector (pictured). Alternatively, you can connect

external speakers directly to a room computer.

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CHAPTER 3

CONNECTING POWER AND DEVICES

In addition to the stereo 3.5 mm out connector, the display provides a

Sony/Philips Digital Interface (S/PDIF) out connector. S/PDIF is a digital

audio transmission medium. You need an audio receiver that supports

S/PDIF to decode this connection to analog for use with external

speakers.

Connecting other devices

In addition to external speakers, you can connect the following devices to the display:

Device type Details

Microphones Microphones can improve the audio experience in a classroom or lecture

hall. SMART offers a classroom audio system that includes microphones (see SMART Audio 400 classroom amplification system on page8).

Room control systems

Although SMART doesn’t offer room control equipment, the display supports RS-232 communication for remote management (see Appendix B: Remotely managing the display on page73).

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CHAPTER 3

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Connector reference

Display connectorpanel

The following diagram and table present the connectors on the display’s connector panel:

No. Connector Connects to Notes

1 Stereo 3.5 mm out External speakers See page23.

2 S/PDIF out Digital audio output See page23.

3 Stereo 3.5 mm in VGA input (audio) See page21.

4 USB Type-B VGA input (touch) See page21.

5 VGA in VGA input (video) See page21.

6 USB Type-B HDMI 1 input (touch) See page21.

7 HDMI in HDMI 1 input

(videoandaudio)

8 USB Type-B DisplayPort input (touch) See page21.

9 DisplayPort in DisplayPort input

(videoandaudio)

10 USB Type-A [N/A] This connector is a service port.

11 RJ45 (×2) Network See page20.

See page21.

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Display convenience panel

The following diagram and table present the connectors on the display’s convenience panel:

No. Connector Connects to Notes

1 USB Type-A (×2) Supported peripherals [N/A]

2 USB Type-B HDMI 2 input (touch) See page21.

3 HDMI in HDMI 2 input

(videoandaudio)

See page21.

iQ appliance

The following diagram and table present the connectors on the iQ appliance:

No. Connector Connects to Notes

1 RJ45 Network Do not use this connector. Use

the connectors on the display instead. See page20.

2 USB Type-A (×2) Supported peripherals [N/A]

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No. Connector Connects to Notes

3 HDMIout N/A This connector is not supported.

4 USB Type-B OPS/HDMI input (touch) Do not use this connector. Use

the connectors on the display instead. See page21.

5 HDMI in OPS/HDMI input

(videoandaudio)

Do not use this connector. Use the connectors on the display instead. See page21.

6 USBType-B [N/A] This connector is a service port.

Other connectors

There are additional connectors on the bottom of the display (see Mounting multiple displays on

page17 and Appendix B: Remotely managing the display on page73).

27 smar ttech.com/kb/171164

Chapter 4

Turning on the display for the first time 29

Connecting to a network 30

Configuring the network for the display 30

Configuring the network for iQ functions 30

Connecting the display to a network 33

Evaluating the impact of Screen Share on your network data usage 34

Updating system software 35

Applying an automatic system software update manually 35

Updating system software manually 36

Switching to the Beta channel 36

Before switching to the Beta channel 36

Switching between the Beta and Stable channels 36

Getting support and sending feedback 37

Adding or removing apps from the launcher 38

Enabling the Whiteboard Library 38

After you have mounted the display and connected power and devices, you can start it for the first

time and configure the apps as described in this chapter.

Turning on the display for the first time

Turn on the display after mounting it and connecting power and devices.

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CHAPTER 4

CONFIGURING THE DISPLAY

To turn on the display for the first time

1. Flick the switch beside the AC power inlet to the ON(I) position.

2. Select your preferred language, and then tap Next.

3. Select your country, and then tap Next.

4. Name the display, and then tap Next.

5. Set the date and time, and then tap Next.

6. If the display isn’t using a wired network connection, select a wireless network, and then tap

Next.

7. Select the list of applications that will appear in the launcher, and then tap Next. For more

information about the apps, see the SMARTBoard 7000 series interactive displays user’s

guide (smarttech.com/kb/171163)

8. Tap Finish.

The Welcome screen appears.

Connecting to a network

You can connect the display to a network using either Wi-Fi or an Ethernet connection. Before you

do so, your organization’s network administrators need to configure the network for the display.

Configuring the network for the display

Network administrators need to configure the network so users can use the Screen Share app,

update the system software automatically over the air and enable the display to set the date and

time automatically.

Configuring the network for iQ functions

Network administrators need to configure the network so users can update the display’s firmware

and system software automatically over the air and to allow apps to function properly.

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CONFIGURING THE DISPLAY

To configure the network

Add these URLs to the network whitelist.

URL Feature

https://ws.kappboard.com

Automatic iQ system software update

NOTE

Block access to https://ws.kappboard.com to prevent automatic iQ system software updates

https://*.mixpanel.com iQ system software

*.hockeyapp.net iQ system software

https://*.smarttech-prod.com SMARTNotebook® Player

http://*.loggly.com SMARTNotebook Player

http://*.smarttech.com iQ system software, Workspaces, app,

Activities app, SMARTNotebook Player

https://*.smarttech.com SMARTNotebook Player

https://www.fabric.io/ SMARTNotebook Player

https://*.classlab.com Workspaces app, Activities app

https://www.firebase.com/test.html Workspaces app, Activities app

https://*.smartamp.com Workspaces app, Activities app

https://*.google.com Activities app

http://*.google-analytics.com Activities app

https://www.gstatic.com Activities app

https://*.firebaseio.com Activities app

https://*.cloudfront.com Activities app

https://content.googleapis.com Workspaces app

https://gstatic.com Workspaces app

https://*.youtube.com Workspaces app, SMARTNotebook

Player

https://api.datamarket.azure.com Workspaces app

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To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share

app

1. Open the required TCP/UDP ports:

Protocol Port range Feature

TCP 80 Outbound http

UDP 123 Network Time Protocol

TCP 3689 iTunes music sharing

TCP 5000 Audio streaming

TCP 5353 mDNS

UDP 5353 mDNS

TCP 7000 Picture sharing

TCP 7001 Video streaming

UDP 7010 Display mirroring

UDP 7011 Display mirroring

TCP 7100 Display mirroring

TCP 47000 Audio negotiation

TCP 49152–65535 Dynamic ports

UDP 49152–65535 Dynamic ports

TCP 49228 Google Cast

TCP 50259 Google Cast

UDP 54780 Google Cast

UDP 62572 Google Cast

2. Configure the network to allow Bonjour and mDNS (multicast).

3. Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers.

NOTE

Using a 5 GHz network connection may provide a better experience with the Screen Share

app.

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CONFIGURING THE DISPLAY

To allow SMARTNotebook Player to connect to the display

NOTE

The network may have been configured to allow Network Time Protocol in To allow mobile

devices and computers to use AirPlay and Google Cast to use the Screen Share app.

Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers

Connecting the display to a network

The display can connect to a network using either Wi-Fi or an Ethernet connection. Network

administrators can also add a browser proxy.

To connect to a Wi-Fi network

1. If an Ethernet cable is connected to the display, disconnect it.

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

4. Tap Wi-Fi.

NOTE

Ensure Wi-Fi is turned On.

5. Select a wireless network.

If the Wi-Fi network is not password protected, the display connects to the network.

6. If the network requires a password, enter the Wi-Fi password and tap Connect.

If the network requires a user name and password, enter the user name and Wi-Fi password

and tap Connect.

TIP

Use the crosshairs to move the on-screen keyboard.

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To connect to an Ethernet network

Connect an Ethernet cable to the RJ45 receptacle on the display.

NOTE

The network must provide network settings via DHCP. If you require a static IP, use DHCP

reservation on your router.

To add a proxy

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

3. Tap Wi-Fi.

4. Tap and hold the network to which you’re adding a proxy.

A dialog box appears.

5. Tap Modify network.

6. Select Show advanced options.

7. In the Proxy box, select Manual.

8. Enter the information in the Proxy hostname, Proxy port and Bypass proxy boxes.

9. Tap Save.

Evaluating the impact of Screen Share on your network data usage

When you connect your device or computer to the display using Screen Share, the screen sharing

protocol compresses the image from your device or computer. The protocol may transmit only

areas of the screen that change. This can make it difficult to estimate the impact of Screen Share

on a network where many users would like to screen share simultaneously.

For example, in a school where 30 teachers are using Screen Share simultaneously, 10% of

teachers might be streaming video while 90% might be sharing static content with occasional

updates. In such an instance, you could expect to see an additional 5 Mbps in network traffic. Use

the following table to help estimate the impact of wireless Screen Share on your network.

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CONFIGURING THE DISPLAY

Content being shared Data rate transmission

Static content with minor screen movement 20 kb/sec

Static content with periodic scrolling or

refreshes

Gaming or streaming video with major screen

changes

Spikes briefly to 500–600 kb/sec, returns to 20

kb/sec

700 kb/sec–1.2 Mbps

Updating system software

When the display is connected to the Internet, it updates the system software and the firmware

automatically.

When an update to the system software or firmware is available, the display downloads the update

in the background then waits for four hours of inactivity. When that happens, the display shows a

two-minute countdown before beginning the update. The countdown can be interrupted at any

time. The update begins when the countdown is complete. The display shows a blank screen for

four minutes. When the update is complete, the display shows the Whiteboard and any content

that was on Whiteboard before the update.

NOTE

You can configure your organization’s network to allow or prevent automatic system software

and firmware updates (see Configuring the network for the display on page30).

Applying an automatic system software update manually

If the display has downloaded the system software update but hasn’t yet applied the update, you

can start the update process manually from Settings.

To apply an automatic system software update manually

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

3. Scroll to Auto Update.

4. Under Check for Updates Now, tap Apply Update Now.

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Updating system software manually

You can download system software updates at smarttech.com/downloads and update your display

using a USB drive.

Switching to the Beta channel

The Beta channel is meant for advanced users who are comfortable using pre-release software.

System software releases in the Beta channel contain new features that are still in development.

IMPORTANT

l You may encounter bugs or other unexpected behavior in pre-release software.

l Features previewed in the Beta channel may never appear in a Stable channel release.

l There may be frequent updates to the display’s system software.

l The user interface may change significantly as features develop.

l If you switch to the Beta channel and want to return to the Stable channel, you must perform

a factory reset that erases all of the display’s settings.

Before switching to the Beta channel

Before switching to the Beta channel, back up important Whiteboard content using the

SMARTkapp® app. See the SMARTBoard 7000 series interactive displays user’s guide

(smarttech.com/kb/171163).

Switching between the Beta and Stable channels

To switch to the Beta channel

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

3. Tap Auto Update.

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4. Tap Update Channel, and then select Beta Channel.

A dialog box appears asking you to confirm the switch to the beta system software releases.

The display checks for a Beta system software update.

To switch to the Stable channel

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

3. Tap Auto Update.

4. Tap Update Channel, and then select Stable Channel.

A dialog box appears asking you to confirm the switch to the Stable channel system software

releases.

The display checks for a Stable channel system software update.

5. Tap Ready to apply update.

Getting support and sending feedback

SMART Support will not be able to help you resolve problems you may encounter in Beta channel

releases.

SMART appreciates your willingness to use Beta channel releases and values all types of

feedback.

l Report issues with Beta channel releases at smarttech.uservoice.com.

l Provide feedback to SMART about new features at smarttech.uservoice.com.

l Suggest new features to SMART at smarttech.uservoice.com.

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CONFIGURING THE DISPLAY

Adding or removing apps from the launcher

You can add or remove apps from the launcher.

To add or remove apps from the launcher

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

3. Tap Launcher.

4. Select the apps you want to include in the launcher.

Clear the check boxes for apps you want to remove from the launcher.

Enabling the Whiteboard Library

The display saves Whiteboard sessions to the Library.

The Library is disabled on some displays and must be enabled if you want to save Whiteboard

sessions or continue previous sessions.

To enable the Library

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

Tap Applications, and then tap Whiteboard .

4. Switch the Library option ON.

38 smarttech.com/kb/171164

Chapter 5

Installing SMART software on connected computers 39

Setting connected computers’ resolutions and refresh rates 40

Install SMARTsoftware and set the resolution and refresh rate on any computers you connect to

the display.

NOTE

For information about connecting computers, see Connecting cables for room computers,

guestlaptops and other input sources on page21.

Installing SMART software on connected computers

The display comes with a license for SMARTLearning Suite. SMARTLearning Suite includes the

following software:

Software Description

SMARTNotebook collaborative learning software

SMART Product Drivers Enables connected computers to detect input from the display

SMARTInk® Enables users to write and draw in digital ink over applications,

You can download SMART software from smarttech.com/downloads and install it on a room

computer. You can purchase additional licenses of SMARTLearning Suite to install on guest

laptops and other computers. Contact your authorized SMART reseller (smarttech.com/where) for

more information.

Enables users to create .notebook files that include graphics, text, tables, lines, shapes, animations and more

files, folders, websites and any other open window on connected computers

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CHAPTER 5

CONFIGURING CONNECTED COMPUTERS

IMPORTANT

Make sure a computer meets the minimum requirements in the SMARTNotebook software

release notes before you install SMART Learning Suite.

Setting connected computers’ resolutions and refresh rates

The following table presents the recommend resolutions and refresh rates for the display’s input

sources:

Input source Resolution Refresh rate

HDMI 1 3840×2160 60Hz

HDMI 2 1920×1080 60Hz

DisplayPort 1920×1080 60Hz

VGA 1920×1080 60Hz

If possible, set any connected computers to these resolutions and refresh rates.

40 smarttech.com/kb/171164

Chapter 6

Checking the display installation 41

Cleaning the display 41

Maintaining ventilation 42

Preventing condensation 42

Replacing the pens and eraser 43

Turning the display off and back on 43

Resetting the display 44

Removing and transporting the display 44

With proper maintenance, the display will provide years of use.

Checking the display installation

Inspect the display installation frequently to ensure that it remains securely installed.

l Check the mounting location for signs of damage or weakness that can occur over time.

l Check for loose screws, gaps, distortions or other issues that could occur with the mounting

hardware.

If you find an issue, contact a trained installer.

Cleaning the display

Follow these instructions to clean the display’s screen without damaging its anti-glare coating or

other product components.

CAUTION

l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on

the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l Do not rub the screen with dense or rough material.

l Do not apply excessive pressure to the screen.

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CHAPTER 6

MAINTAINING THE DISPLAY

l Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate

or discolor the screen.

To clean the screen

1. Press the Freeze button on the convenience panel to temporarily freeze the screen (see

Convenience panel on page6).

2. Wipe the screen with a lint-free, non-abrasive cloth.

NOTE

Alternatively, you can use a damp cloth with a drop of dish soap.

3. Press the Freeze button on the convenience panel to unfreeze the screen.

Maintaining ventilation

The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling

and can lead to product failure.

l Clean accessible ventilation holes monthly with a dry cloth.

l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes

regularly. You might have to remove the display from the wall. For more information on

removing the display, see Removing and transporting the display on page44.

CAUTION

Avoid setting up or using the display in an area with excessive levels of dust, humidity or smoke.

Preventing condensation

The screen contains layers of glass that can collect condensation, especially in the following

conditions:

l Temperature extremes with high humidity

l Rapid changes in humidity, which can occur when you operate the product near water (such as

a pool, kettle or air conditioner ventilator)

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CHAPTER 6

MAINTAINING THE DISPLAY

To evaporate condensation from the display

1. Remove the humidity source from the display, if possible.

2. Turn off the display.

3. Remove any moisture from the display with a smooth, dry cloth.

4. If the display has been moved from a colder environment to a warmer environment (for

example, from storage to the installation site), leave the display turned on for 48 hours.

Otherwise, leave the display turned off for 48 hours.

Replacing the pens and eraser

To prevent damage to the display’s anti-glare coating, replace a pen if its nib or eraser pad

become worn. You can purchase replacement pens and erasers from the Store for SMART Parts

(seesmarttech.com/Support/PartsStore).

Turning the display off and back on

In some situations, you need to turn off the display for a period of time. You can turn it back on

after.

To turn the display off

Press the Power button on the convenience panel for four seconds.

A slider appears on the screen.

2. Move the slider to the right.

3. Flick the switch beside the AC power inlet to the OFF(O) position.

NOTE

Wait at least 30 seconds before turning the display back on.

To turn the display back on

Flick the switch beside the AC power inlet to the ON(I) position.

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CHAPTER 6

MAINTAINING THE DISPLAY

Resetting the display

You can reset the display and the iQ appliance using the convenience panel.

To reset the display

Press and hold the Power button on the convenience panel for 10 seconds.

The display and iQ appliance reset.

Removing and transporting the display

If the display is wall mounted, you might need to remove it from its current location and transport it

to another location on occasion.

To remove the display safely, use two or more trained installers.

WARNING

l Do not attempt to move the display by yourself. The display is very heavy.

l Do not move the display by connecting a rope or wire to the handles on the back. The

display can fall and cause injury and product damage.

IMPORTANT

Follow any documentation included with the third-party mounting hardware.

To remove the display

1. Turn off any connected computers.

2. Turn off the display (see Turning the display off and back on on the previous page).

3. Remove all accessible cables and connectors.

4. Remove the iQ appliance from the accessory slot.

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MAINTAINING THE DISPLAY

5. Lift the display from its mounting location.

WARNING

Do not place the display on a sloping or unstable cart, stand or table. The display could fall,

resulting in injury and severe product damage.

CAUTION

Do not leave the display face up, face down or upside down for an extended period. This

could cause permanent damage to the screen.

6. Remove the mounting brackets.

To transport the display

See Transporting the display on page11.

45 smarttech.com/kb/171164

Chapter 7

Troubleshooting the display 47

Resolving issues with power 48

Resolving issues with video 48

Resolving issues with audio 49

Resolving issues with touch and digital ink 49

Troubleshooting the display’s software 50

Resolving general issues 50

Resolving issues with Activities 51

Resolving issues with Workspaces 51

Resolving issues with SMARTNotebook Player 51

Resolving issues with Browser 52

Resolving issues with Input 52

Resolving issues with Screen Share 53

Resolving issues with Android mobile devices 53

Resolving issues with Apple devices 55

Resolving issues with Chrome browser and Chromebook 57

Resolving issues with Windows computers 58

Advanced troubleshooting for Screen Share 59

Referring to the SMART knowledge base for additional troubleshooting information 60

Contacting your reseller for additional support 61

Locating the display serial number 61

Locating the iQ appliance serial number 61

This chapter explains how to troubleshoot issues with the display and its software.

Troubleshooting the display

The following information helps you resolve a variety of common issues with the display, including

issues with:

l Power

l Video

47 smarttech.com/kb/171164

CHAPTER 7

TROUBLESHOOTING

l Audio

l Touch and digital ink

Resolving issues with power

Issue Solutions

The display doesn’t turn on and its indicator light isn’t on.

The display turns on, its status lights

l Make sure the power cable is properly connected to the wall and display.

l Make sure the switch beside the AC power inletis in the ON (I) position.

l Make sure the power outletis working by testing it with a different device.

l Make sure the power cable is working by testing it with a different device.

See Resolving issues with video below. turn on, but nothing shows on the screen.

Resolving issues with video

Issue Solutions

You’re experiencing the following or similar issues with video:

l A computer is connected to

the display, but only “Looking for a connection” appear s on the screen.

l The image on the screen is

flickering,flashing or lines, double images, snow or other distortions ar e appearing.

l The image is cut off or shifted

to the leftor right.

l The image doesn’t fill the

entire screen.

l Make sure the computer is connected to the display with onlya single cable.

l Make sure the video cable connecting the display and the computer meets

SMART’s r ecommendations.

See Connecting cables for room computers, guestlaptops and other input

sources on page21.

l Make sure the cables connecting the display to the computer are securely

fastened.

l Set the computer’s resolution and refr esh r ate to values supported by the

display.

See Setting connected computers’ resolutions and refresh rates on page40.

l Make sure the video cable and computer are working by testing them with a

different display.

Test the video cable and the computer separately to isolate issues.

NOTE

You’re experiencing other issues with video or the solutions above don’t resolve the issue.

48 smarttech.com/kb/171164

l Make sure the display connectors are working by testing them with a different

computer or other input sour ce.

l Restart the display.

See Turning the display off and backon on page43.

l See Referring to the SMART knowledge base for additionaltroubleshooting

information on page60.

CHAPTER 7

TROUBLESHOOTING

Resolving issues with audio

Issue Solutions

You’re experiencing the following or similar issues with audio:

l No sound is coming from the

speakers.

l Sound is coming from the

speakers, but the volume is low.

l The sound is distorted or

muffled.

l Make sure the display and the connected computer aren’tmuted.

See Convenience panel on page6.

l Make sure the display’s sound settingsare correct.

See Appendix A: Using settings on page63.

l Be aware that the stereo 3.5 mm in connector only works with the VGA input.

See Connecting cables for room computers, guestlaptops and other input

sources on page21.

l If you’re using the integrated speakers, set the volume for the computer and a ny

running applications to 80%, and then adjust the display’s volume.

If you’re using external speakers, set the volume for the computer, any running

applications and the display to 80%, and then adjust the speakers’ volume.

See Convenience panel on page6.

l If you’re using external speakers, use different cables to verify if the issue is with

the cables.

You’re experiencing other issues with audioor the solutions above

l See Referring to the SMART knowledge base for additionaltroubleshooting

information on page60.

don’t resolve the issue.

Resolving issues with touch and digital ink

Issue Solutions

You’re experiencing the following or similar issues with touch and digital ink:

l The display doesn’t respond

to touch.

l Digital ink doesn’t appear

when users write on the screen.

l Unwanted digital ink is

appearing on the screen.

l When users touch or wr ite on

the screen, the pointer or digital ink appears in the wrong place.

l Be aware that users can’t touch or write or draw over content shared with the

Screen Share app.

l Clean the display.

See Cleaning the display on page41.

l Make sure SMARTProduct Drivers a nd SMARTInk are installed and running on

the computer.

See Installing SMART software on connected computers on page39

l Install the latest firmware.

See Chapter 6:Maintaining the displayon page41.

l Make sure the computer is connected to the display with onlya single cable.

l Make sure the cables connecting the display to the computer are securely

fastened.

l Restart the computer.

l Restart the display.

See Turning the display off and backon on page43.

You’re experiencing other issues with touch and digital ink or the solutions above don’t resolve the issue.

49 smarttech.com/kb/171164

l See Referring to the SMART knowledge base for additionaltroubleshooting

information on page60.

CHAPTER 7

TROUBLESHOOTING

Troubleshooting the display’s software

This section explains how to troubleshoot the display’s software.

Resolving general issues

Issue Solutions

An app or feature is missing or not available.

The iQ apps and features do not appear when the display is tur ned on.

There is no content from the HDMI videoout connector.

When updating the iQ system software with a USB drive, the update pr ocess doesn’t start.

l The apps and features available depend on the iQ appliance model.

See Identifying your SMARTkappiQ®system and AM30 appliance version.

l The iQ system software ma y not include that feature or app.

See the iQsystem software release notes.

l The app may be disabled.

See Appendix A: Using settings on page63.

l Wait for a m inute after first turning on the display or switching the input source to

the iQ a ppliance. This delay may be longer immediately after upgrading the iQ

system software.

l The iQ appliance has stopped r esponding during startup or after a system

software update. Turn off the display,unplug the power cable and wait at least

30 seconds before reconnectingthe power cable and turning on the display.

The connected HDMI syncdevice (for example,a display,video splitter, video

extender or video capture system) may not support High-Bandwidth Digital

Content Protection (HDCP).

Make sure the sync device is able to receive and display HDMI content that is

protected by HDCP. For more information, see SMART Board interactive flat

panels and High-bandwidth Digital Content Protection (HDCP).

l The iQ system software version already installed may be newer than or the

same version as the version on the USB drive.

Compare the version number of the current iQ system software with the version

number of the upgrade fileon the USB drive.

l Follow the installation instructions provided on SMART’s website when updating

the iQ system software.

50 smar ttech.com/kb/171164

TIPS

Make sure the USB drive is FATformatted.

Make sure the file has not been renamed or unzipped.The file should be copied to the USB drive unmodified.

Make sure the file is located in the root folder on the USB drive.

Make sure the USB drive is inserted in the conveniencepanel on the display’s frame.

After inserting the USB drive in the convenience panel, switch to the Whiteboard app.

CHAPTER 7

TROUBLESHOOTING

Resolving issues with Activities

Issue Solutions

There is an issue with Activities. l Make sure the display is connected to a network.

See Connecting to a network on page30.

l If Activities can’t visit secure (https) websites, make sure the display’s date a nd

time are correct.

See Date & time on page68.

l Make sure the network firewall isn’t blocking ser vices required for Activities.

See Configuring the network for the displayon page30.

l Contact your system administrator.

Resolving issues with Workspaces

Issue Solutions

Workspaces is una ble to display any content.

l Make sure the display is connected to a network.

See Connecting to a network on page30.

l If Workspaces can’t visitsecure (https) websites, make sure the display’s date

and time are correct.

See Date & time on page68.

l Make sure the network firewall isn’t blocking ser vices required for Workspaces.

See Configuring the network for the displayon page30.

l Contact your system administrator.

Resolving issues with SMARTNotebook Player

Issue Solutions

The display’s name doesn’t appear in the list of availabledevices.

I’m unable to download SMARTNotebookPlayer.

I’m unable to sign in to Notebook Player.

There are no SMARTNotebook files in the mobile app.

Make sure the display and computer are set to the correct date and time.

See Date & time on page68 and your computer ’s documentation.

l If you’re using an iPhone,download the a pp from the Apple AppStore.

l Notebook Player is currently unavailable for Android devices and iPad devices.

Use your Google or Microsoft account to sign in.

You need to share a SMARTNotebookfile with the display.

See the SMARTBoard 7000 ser ies interactive displays user’s guide

(smarttech.com/kb/171163) a nd your computer’s documentation.

The mobile device or Notebook Player is no longer connected to the display.

51 smarttech.com/kb/171164

The display or the mobile device is unable to connect to the Internet. Check the

settings for display and the mobile device and try connecting again.

CHAPTER 7

TROUBLESHOOTING

Resolving issues with Browser

Issue Solutions

There is an issue with Browser. l Make sure the display is connected to a network.

See Connecting to a network on page30.

l If Browser can’t visit secure (https) websites,ensure the display’s date and time

are correct.

See Date & time on page68.

l Contact your system administrator.

Resolving issues with Input

Issue Solutions

There is an issue with the image. l See Resolving issues with video on page48 for more information.

l Connect the computer to the display’s connectors. See <XREF>.

l If you’re using two connected video cables, use one longer cable or move the

computer so it’s within a singlecable length of the iQ appliance.

l The computer’s video resolution settings and refresh rates aren’t supported by

the display. The display supports the following resolutions and refresh rates:

1920 × 1080 at 6 0 Hz

1280 × 720 at 60 H z

There is an issue with touch. l Make sure the USB cable is securely fastened to both your computer and the

display.

l Use a USB 2.0 cable and make sure it’s connected to the correct USB

receptacle.

See Connecting cables for room computers, guestlaptops and other input

sources on page21.

l If touch interactivity is slow, close some open applications on the computer.

l Make sure the latest version of SMART Product Drivers is installedon your

computer.

See sma rttech.com/downloads.

l Remove any USB cableextenders. For best results,use a 16' (5 m) or shorter

USB cable.

There is an issue with a udio. l See Resolving issues with audio on page49.

l Turn off the mute setting on your computer.

l Turn up the volume on your computer.

l Turn up the volume on the display.

See Convenience panel on page6.

52 smarttech.com/kb/171164

CHAPTER 7

TROUBLESHOOTING

Resolving issues with Screen Share

TIP

Restart the Screen Share app and its discovery services:

1. On the display, open the launcher.

The launcher appears.

Tap Settings .

3. Scroll to Applications > Screen Share.

4. Tap Reset.

Resolving issues with Android™ mobile devices

Issue Solutions

The display’s name doesn’t appear in the list of availabledevices.

l Make sure your mobile device is on the same networ k as the display.

l Not allAndroid devices can initiate Screen Share fr om the notification drawer.

Download the G oogle Home app fr om GooglePlay™ to use Screen Share.

l If your display is using a wired networkconnection, try connecting it to a wireless

network.

NOTE

Wired and wireless networks don’t often share the same network subnet. Connectingthe display to a wireless network might helpthe connection between the display and a mobile deviceor computer that’s connected wirelessly.

l Make sure the display and mobile device are set to the correct date and time.

See Date & time on page68 and your m obile device’s documentation.

l On your mobile device,tur n Airplane mode on and then off again.

l Restart your Android mobile device.

NOTE

Restarting your mobile device can clear network address informa tion that your mobile device had cached.Restarting the mobile device can also reinitialize audio and video encoders that mighthave stopped working properly.

l Restart your display.

See Turning the display off and backon on page43.

l If you’ve restarted your display and still don’t see the display’s name in the list of

devices, wait several minutes and then try to connect to the display again.

l Ensure you have the latest operating software on your Android mobile device.

Make sure no system updates are pending for your Android mobile device.See

the mobile device’s user guide for more informa tion.

53 smarttech.com/kb/171164

CHAPTER 7

TROUBLESHOOTING

Issue Solutions

The display’s name appears in the listof available devices but you’re unable to connect to it.

The video is choppy or the audio isn’tin sync with the video.

l Open the Screen Shar e app.

a. On the display, open the launcher.

The launcher appears.

Tap Screen Share .

l If your networ k is slow or congested, Screen Share isaffected. Contact your

administrator.

l Your mobile device could be connectedto different a ccess points than your

display, which can increase latency.Tur n Airplane mode on and then off on your

mobile device to try to connect to a closer access point.

l Make sure the antenna is attached to the iQ appliance.

l Sharing videos or playing videogames with frequent screen updates requires

more network bandwidth.Tr y reducing the video quality to improve

performance.

See Evaluating the impact of Screen Share on your network data usage on

page34.

l Your mobile device may not be optimized for sharing itsscreen and is limited to

lower qua lity performance. Try connecting with a different mobile device.

l Ensure you have the latest operating software on your Android mobile device.

Make sure no system updates are pending for your Android mobile device.See

the mobile device’s user guide for more informa tion.

The video has no audio. l M ake sure the volume on your mobile device is turned up and the display is not

muted.

l Turn up the volume on the display.

See Convenience panel on page6.

l Make sure you have the latest operating software on your Android mobile

device.

l Restart your mobile device.

The screen is not responding to touch or you’re una ble to wr ite or draw with the pens.

The issues persist even after you’ve restar ted your Android mobile device and ensured it is on the same network a s the display.

Touch interactions ar e not supported while using Screen Share.

Contact your system administrator.

54 smarttech.com/kb/171164

CHAPTER 7

TROUBLESHOOTING

Resolving issues with Apple devices

Issue Solutions

The display’s name doesn’t appear in the list of availabledevices.

l Make sure your mobile device or computer is on the same network as the

display.

l If your display is using a wired networkconnection, try connecting it to a wireless

network.

NOTE

l Make sure the display and computer are set to the correct date and time.

See Date & time on page68 and your computer ’s documentation.

l On your mobile device,tur n Airplane mode on and then off on your mobile

device.

l Restart your mobile device.

NOTE

l On your computer, tur n Wi-Fi off a nd then back on, or disconnectand then

reconnect the Ethernet cable.

l Restart your computer.

NOTE

Restarting your computer can clear network address information that your computer had cached. Restartingthe computer can also reinitializeaudio and videoeconders that might have stopped workingproperly.

The display’s name appears in the listof available devices but you’re unable to connect to it.

55 smarttech.com/kb/171164

l Restart your display.

See Turning the display off and backon on page43.

l If you’ve restarted your display and still don’t see the display’s name in the list of

devices, wait several minutes and then try to connect to the display again.

l Make sure your computer or device has the latest operating system software.

Open the Screen Shar e app.

a. On the display, open the launcher.

The launcher appears.

Tap Screen Share .

CHAPTER 7

TROUBLESHOOTING

Issue Solutions

The video is choppy or the audio isn’tin sync with the video.

l If your networ k is slow or congested, Screen Share isaffected. Contact your

administrator.

l The display and the mobile device or computer could be connected to different

wireless access points,which can increase latency.On the mobile device,turn

Airplane mode on and backoff to try to connect to a closer access point.On the

computer, disconnect and then reconnect the Ethernet cable or turn Wi-Fioff

and then back on to try to connect to a closer access point.

l Make sure the antenna is attached to the iQ appliance.

l Reduce your computer’s display resolution to 1920 × 1080 or lower.

l Sharing videos or playing videogames with frequent screen updates requires

more network bandwidth.Tr y reducing the video quality to improve

performance.

See Evaluating the impact of Screen Share on your network data usage on

page34.

l Make sure your computer or device has the latest operating system software.

The video has no audio. l M ake sure the volume on your iOS device is turned up and the display is not

muted.

l Make sure the Ring/Silent switch isn’t set to silent on your mobile device.

l Turn up the volume on the display.

See Convenience panel on page6.

The screen is not responding to

Touch interactions ar e not supported while using Screen Share. touch or you’re una ble to wr ite or draw with the pens.

The issues persist even after you’ve

Contact your system administrator. restar ted your Mac computer or iOSmobile device and ensured they ar e on the same network as the display.

56 smarttech.com/kb/171164

CHAPTER 7

TROUBLESHOOTING

Resolving issues with Chrome™ browser and Chromebook™

Issue Solutions

The display’s name doesn’t appear in the list of availabledevices.

l Make sure your computer is on the same network as the display.

l If your display is using a wired networkconnection, try connecting it to a wireless

network.

NOTE

l Make sure the display and computer are set to the correct date and time.

See Date & time on page68 and your computer ’s documentation.

l On your computer, tur n Wi-Fi off a nd then back on, or disconnectand then

reconnect the Ethernet cable.

l Restart your computer.

NOTE

Restarting your computer can clear network address information that your computer had cached. Restartingthe computer can also reinitializeaudio and videoencoders that might have stopped workingproperly.

l For more information a bout the Google Cast browser extension, see Casting a

tab or entire desktop.

l Restart your display.

See Turning the display off and backon on page43.

l If you’ve restarted your display and still don’t see the display’s name in the list of

devices, wait several minutes and try to connectto the display again.

The display’s name appears in the listof available devices but you’re unable to connect to it.

The video is choppy or the audio isn’tin sync with the video.

Open the Screen Shar e app.

a. On the display, open the launcher.

The launcher appears.

Tap Screen Share .

l If your networ k is slow or congested, Screen Share isaffected. Contact your

administrator.

l Not alldevices ar e designed for video encoding for Screen Shar ing,so video

streaming might not behave as expected.

l Sharing videos or playing videogames with frequent screen updates requires

more network bandwidth.Tr y reducing the video quality to improve

performance.

See Evaluating the impact of Screen Share on your network data usage on

page34.

l Screen Share has not been optimized for performance with Chromebooks.For

best results,limit usage to staticcontent.

l The display and the computer might be connected to different wireless access

points,which can increase latency.On the computer, disconnect and then

reconnect the Ethernet cable or turn Wi-Fioff and then back on to try to connect

to a closer accesspoint.

l Make sure the antenna is attached to the iQ appliance.

57 smar ttech.com/kb/171164

CHAPTER 7

TROUBLESHOOTING

Issue Solutions

Parts of the image do not display correctly when sharing streaming videoto the display.

The screen is not responding to

If sharing contentfrom a Chrome browser tab, share the entire desktop.See the

SMARTBoard 700 0 series interactive displays user’s guide

(smarttech.com/kb/171163) for more information.

Touch interactions ar e not supported while using Screen Share. touch or you’re una ble to wr ite or draw with the pens.

Resolving issues with Windows® computers

Issue Solutions

The display’s name doesn’t appear in the list of availabledevices.

l Make sure your computer is on the same network as the display.

l If your display is using a wired networkconnection, try connecting it to a wireless

network.

NOTE

l Make sure the display and computer are set to the correct date and time.

See Date & time on page68 and your computer ’s documentation.

l On your computer, tur n Wi-Fi off a nd then back on, or disconnectand then

reconnect the Ethernet cable.

l Restart your computer.

The display’s name appears in the listof available devices but you’re unable to connect to it.

NOTE

l Restart your display.

See Turning the display off and backon on page43.

l If you’ve restarted your display and still don’t see the display’s name in the list of

devices, wait several minutes and try to connectto the display again.

l Make sure the operating system on your computer is up to date.

l Windows Wireless Display (Miracast) is currently not supported.

Use Google Cast from Chrome browser.

See the SMARTBoard 7000 ser ies interactive displays user’s guide (smarttech.com/kb/171163).

You can purchase AirParrot, an application that allows you to shar e your computer’s display, an application, audio or a media file.

See AirParrot.

l If you’ve restarted your display and still don’t see the display’s name in the list of

devices, wait several minutes and then try to connect to the display again.

Open the Screen Shar e app.

a. On the display, open the launcher.

The launcher appears.

Tap Screen Share .

58 smarttech.com/kb/171164

CHAPTER 7

TROUBLESHOOTING

Issue Solutions

The video is choppy or the audio isn’tin sync with the video.

Which version of Chrome browser supports Screen Share?

The screen is not responding to touch or you’re una ble to wr ite or draw with the pens.

l If your networ k is slow or congested, Screen Share isaffected. Contact your

administrator.

l The Wi-Fi signal could be weak.Contact your administrator.

l Your device could be connectedto a different access point than your display,

which can increase latency. Turn Airplane mode on and then off on your

computer to try to connecting to a closer access point.

l Sharing videos or playing videogames with frequent screen updates requires

more network bandwidth.Tr y reducing the video quality to improve

performance.

See Evaluating the impact of Screen Share on your network data usage on

page34.

l Make sure the antenna is attached to the iQ appliance.

l Reduce your display’s resolution to 1920 × 1080 or lower.

l Make sure the operating system on your computer is up to date.

l If you’re using AirParr ot, make sure AirParrot is up to date.

l If you’re using Chrome, the browser is version 52 or later and is up to date.

l If you’ve restarted your display and still don’t see the display’s name in the list of

devices, wait several minutes and then try to connect to the display again.

Chrome browser version 52 or later

Touch interactions ar e not supported while using Screen Share.

Advanced troubleshooting for Screen Share

Issue Solutions

Mobile devices and computers can’t find the display.

l Schoolnetworks often blocka number of network ports.

Ask the administrator to allow

See To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share app on page32 for more information.

l The display’s casting ID may not have propagated yet through the network

or may be cached on the network when it’s not actuallyavailable.

Wait several minutes and attempt to connect again.

l You’re using Miracast or an unsupported wireless screen casting method.

See the SMARTBoard 7000 ser ies interactive displays user’s guide (smarttech.com/kb/171163).

TCPports 7000, 8008,8009, 47000, 7100, 49228,50259

UDP ports 62572and 54780

If using Google Cast, UDP port 1900

If using Windows computer or a Mac computer, UDP port 5353.

59 smarttech.com/kb/171164

CHAPTER 7

TROUBLESHOOTING

Issue Solutions

Screen Share is not working for Windows computers.

Screen Share is not working for Mac computers.

AirPlay is not displaying on a n iOS mobile device.

Screen Share is not working on Android devices.

l There might be an issue with the Windows firewall.

Windows 7 operating system: See Allow a program to communicate

through Windows Firewall.

Windows 8 operating system: See Windows Firewallfr om start to

finish.

l Your antivirus product might be blocking access. See the antivirus product’s

help for more information.

l There might be an issue with the M ac firewall.See OSX:About the

application firewall.

l Your antivirus product might be blocking access. See the antivirus product’s

help for more information.

l The network must be configured to run Bonjour and mDNS,and Multicast

must be enabled.

l Ensure your device and display ar e on the same VLAN or subnet.

l Ensure the iOS device is on the same network as the display.

l Try connecting the display with a wired network connection.

l See Get help with AirPlay and AirPlay Mirroring on your iPhone,iPad, or iPod

touch.

l Ensure your Android mobile device is on the same network as the display.

l Casting the screen is availableon mobile devices running Android 4.4.2or

later.

l Turn off the device’sPower Saving mode.

l If you’ve downloaded the Google Cast app, see Cast your Android screen

from the Chrome Cast app.

l Your antivirus product might be blocking access. See the antivirus product’s

help for more information.

l Your network consists of multiple access points connected to a single

wireless LAN controller (WLC).

See Chrome Cast Deployment Guide,Release 7.6.

See Chrome Cast mDNS Service in order to Cast Screen

Configuration on WLC.

Screen Share app closes unexpectedly or the video stops playing on the display.

l If your display is connected to a 2.4 GHz network,connect your display to a

5 GH z network.

l Select a less congested Wi-Fi channel.

Referring to the SMART knowledge base for additional troubleshooting information

Refer to the SMART knowledge base for additional troubleshooting information not include in this

guide:

community.smarttech.com

60 smar ttech.com/kb/171164

CHAPTER 7

TROUBLESHOOTING

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in this guide or the

knowledge base, contact your authorized SMART reseller (smarttech.com/where).

Your reseller might ask you for the serial number for the display or the iQ appliance.

Locating the display serial number

The display’s serial number is located in three places:

l In the iQ settings (see Appendix A: Using settings on page63)

l On the bottom frame

l On the back of the display

Locating the iQ appliance serial number

The iQ appliance’s serial number is located in two places:

l In the iQ settings (see Serial number on page64)

l On the iQ appliance

NOTE

You need to remove the iQ appliance from the display to locate the serial number.

61 smarttech.com/kb/171164

Appendix A

About device 63

Diagnostics 64

Language 64

Country 65

Security 65

Wi-Fi 66

Advanced Wi-Fi options 67

Ethernet 67

Date & time 68

Usage Data 68

Auto Update 69

Display 69

Audio 69

Launcher 70

SMARTiQ Whiteboard 70

Screen Share 71

You can access the display’s settings using the icon in the launcher.

About device

Option Values Function Notes

Product information

Board nam e

Help

Send Feedback

63 smarttech.com/kb/171164

[N/A] Select a name for your

[N/A] Shows the SMART support

[N/A] Send feedbackto SMART

display

site for the display

about the display experience

[N/A]

APPENDIX A

USING SETTINGS

Option Values Function Notes

Legal Information

Board information

Build number

Touch controller version

Scaler version

Serial number

Bluetooth address

Up time

Board configuration

Factory data reset

[N/A] Shows the open source

licenses, the SMARTend user license agreement and SMARTintellectual property information

[N/A] Shows the iQ system

software’s version number

[N/A] N/A [N/A]

[N/A] Shows the iQ appliance’s

serial number

[N/A] Shows the display’s

Bluetooth address

[N/A] Shows how long the

display ha s been turned on

[N/A] Resets alloptions to their

default values

[N/A]

Turning off the display resets the up time to 0.

Only administrators should reset the display.

Diagnostics

Option Values Function Notes

Write logs to USB

Input

Show touches

Pointer location

[N/A] Copy diagnostic logs to a USB drive [N/A]

[N/A] Shows visual feedbackof touches

on the screen

[N/A] Shows touch feedback [N/A]

[N/A]

Language

Option Values Function Notes

Language

[Languages] Sets the language for the settings

To select a different language for the on-screen display menu, see <XREF>.

64 smarttech.com/kb/171164

APPENDIX A

USING SETTINGS

Country

Option Values Function Notes

Country

[Countries] Sets the display’s country [N/A]

Security

Option Values Function Notes

Clean up

Clean up policy

Clean up the whiteboard

Clean up the browser

Disabled

Manuallyreset with the Clean Up button in the launcher

1 hour

2 hours

3 hours

1 day

[N/A] Saves the Whiteboard session to

[N/A] Closes the browser tabs a nd clears

Sets how often the display cleansup[N/A]

[N/A] the Library and erases the Whiteboard

[N/A] the history, cache and cookies

Clean up other applications

[N/A] Closes open applications [N/A]

65 smarttech.com/kb/171164

APPENDIX A

USING SETTINGS

Wi-Fi

NOTE

To add a proxy, see Connecting the display to a network on page33.

Option Values Function Notes

Wi-Fi

Scan

WPSPin Entry

Wi-Fi Direct

Advanced

WPSpush button

Add network

[Wireless networks]

[N/A] Scan for wireless networks

[N/A] [N /A] Not used

[N/A] Set advanced options for Wi-Fi See Advanced Wi-Fi options on the

[N/A] Connect to a wireless network

[N/A] Add a wireless network [N/A]

Select a wireless network Turn on Wi-Fi to discover networks.

Tap More to access this option.

facing page.

[N/A] using Wi-FiProtected Setup

Advanced Wi-Fi options

Option Values Function Notes

Advanced

Network notification

[N/A] Notifies you when an open wireless

network is available

[N/A]

Keep Wi-Fion during sleep

Scanning always available

Wi-Fi frequencyband

Install certificates

Wi-Fi optimization

66 smarttech.com/kb/171164

Always

Only when plugged in

Never

[N/A] Allow Google’s location service and

Auto

5 Ghz

2.4 Ghz

[N/A] Install certificates to connect to a

[N/A] Minimize battery usage when Wi-Fi

Determines if the Wi-Firemains on when the display goes to sleep

other applications to scan for networks, even when Wi-Fi is turned off

Wi-Fi frequencyband [ N/A]

network

is enabled

[N/A]

APPENDIX A

USING SETTINGS

Option Values Function Notes

MACaddress

IPaddress

[N/A] Shows the display’s MACaddress [N/A]

[N/A] Shows the display’s IPaddress [N/A]

Ethernet

NOTE

Manual configuration isn’t available. The IPaddress is automatically configured via DHCP.

Option Values Function Notes

IP address

MACaddress

[N/A] Shows the display’s IPaddress [N/A]

[N/A] Shows the display’s MACaddress [N/A]

Date & time

Option Values Function Notes

Automatic date & time

Set date

Set time

Select time zone

Use 24-hour format

Choose date format

[N/A] Sets the display’s date and time

automatically

[N/A] Sets the display’s date Disable Automatic date & t ime to

[N/A] Sets the display’s time Disable Automatic date & time to

[N/A] Sets the display’s time zone [N/A]

[N/A] Shows the display’s time using the

24-hour clock

[N/A] Sets the display’s date format [N/A]

Configure the network to allow

Network Time Protocol (NTP)

requests to Internet time servers.

See page30.

set the date manually.

set the time manually.

[N/A]

Usage Data

Option Values Function Notes

Share Usage Data

[N/A] Sends usage statistics and error

reports to SMART

[N/A]

67 smar ttech.com/kb/171164

APPENDIX A

USING SETTINGS

Auto Update

NOTE

To prevent automatic system software updates, block access to https://ws.kappboard.com.

Option Values Function Notes

Updates Channel

Checkfor Updates Now

Stable Channel

Beta Channel

[N/A] Checks for updates to the system

Sets which system software updates the display receives

software

NOTE

The display must be connected to the Internet to check for system software updates.

When switching from the Beta

Channel to the Stable Channel,a

factory r eset occurs. See page64

for more information about factory

reset.

If an update is available, the text

changes to Apply update now.

Display

Option Values Function Notes

Adjust Brightness and Contrast

Brightness

Contrast

0–100 Sets the display’s brightness level [N/A]

0–100 Sets the display’s contrast level [N/A]

Audio

Option Values Function Notes

Speakers

Built-in Speakers

68 smarttech.com/kb/171164

Off

Enables or disables the display’s internal speakers

When analog speakers are

connected to the display, it

automaticallydisables the display’s

internal speakers.

APPENDIX A

USING SETTINGS

Option Values Function Notes

Audio Properties

Balance

Bass

Treble

0–100 Sets the audio output from the

speakers

0–100 Sets the bass level [N/A]

0–100 Sets the treble level [N/A]

Drag the slider allthe way to the left

to have all audiofrom the left

speaker. Drag the slider allthe way

to the right to have allthe audio

from the right speaker.

Launcher

Option Values Function Notes

Launcher

[N/A] Select the apps available on the

launcher

See page38 for more information.

SMARTiQ Whiteboard

Option Values Function Notes

Whiteboard storage

Librar y

Save whiteboards in librar y

Mobile app

Saving Whiteboards

Sharing Whiteboards

Off

For 1 week

For 1 M onth

Indefinitely

Off

Enables or disables saving whiteboard sessions

Sets how long the whiteboard sessions ar e saved

Enables or disables the Capture function in the SMARTkapp app

Enables or disables the Invite function on the SMARTkapp app

[N/A]

If this is off, the QRcode is not

visible.The SMARTkapp app is

unable to connect to the display

and your mobile device is unableto

save snapshots of the display in the

app.

If this is off, you’re unable to invite

people to your session.

69 smarttech.com/kb/171164

APPENDIX A

USING SETTINGS

Screen Share

Option Values Function Notes

Screen Share

Reset

[N/A] Closes and restarts Screen Share

app and its discovery services

You can restart Screen Share as a

troubleshooting step if a mobile

device or computer can’t find or

connect to the display.

70 sm arttech.com/kb/171164

Appendix B

Connecting a computer to the display 74

Connecting multiple displays 75

Configuring the computer’s serial interface settings 75

Power states 76

Commands and responses 76

Commandinventory 79

Resolving issues with remote management 81

You can connect a computer to the room control input on the display to remotely select video

inputs, turn the display on or off and get information about the display’s current settings, such as

contrast and power state.

NOTE

You can remotely manage only the display and not the iQ appliance.

73 smarttech.com/kb/171164

APPENDIX B

REMOTELY MANAGING THE DISPLAY

Connecting a computer to the display

Connect an RS-232 cable from the computer’s serial output to the room control input on the

bottom of the display.

IMPORTANT

Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically

have ends of the same type.

74 smarttech.com/kb/171164

APPENDIX B

REMOTELY MANAGING THE DISPLAY

Connecting multiple displays

You can connect up to ten displays to a room control system by connecting a RS-232 cable from

the computer’s serial output to the first display’s room control input and then connecting another

RS-232 cable from the first display’s room control output to the next display’s room control input:

NOTE

With the exception of the getinput, setinput and getfwver, all remote management

commands apply to all connected displays.

Configuring the computer’s serial interface settings

Configure the computer’s serial interface before sending commands to the display.

To configure the computer’s serial interface

1. Turn on the display.

2. Turn on the computer, and then start the serial communications program or terminal emulation

program.

3. Activate local echo.

75 smar ttech.com/kb/171164

APPENDIX B

REMOTELY MANAGING THE DISPLAY

4. Configure the serial interface settings using the following values, and then press ENTER.

Baud rate 19200

Data length 8

Parity bit None

Stop bit 1

A command prompt (>) appears on the following line, and the display can now accept

commands from the computer.

NOTE

If no message appears or an error message appears, the serial interface isn’t configured

correctly. Repeat steps 3 and 4.

Power states

The display has six power states:

Power state Description

ON The display is in normal operating mode.

READY The screen is off, but the display is ready to respond to user input.

STANDBY The screen is off, and the display is in a low power state.

POWERSAVE The screen is off, and the display is a very low power state.

UPDATEON The display is updating firmware. Do not turn off the display.

UPDATEREADY The display is updating firmware while the screen is off. Do not turn off the

display.

All commands are available when the display is on.

Commands and responses

To access display information or to adjust display settings using the room control system, type

commands after the command prompt (>), and then wait for the response from the display.

CORRECT

>get volume

volume=55

76 smar ttech.com/kb/171164

APPENDIX B

REMOTELY MANAGING THE DISPLAY

If you type a command that the room control system doesn’t recognize, you will receive an invalid

command response.

In the example below, the user included an extra space in the volume command.

INCORRECT

>set vol ume=65

invalid cmd=set vol ume=65

NOTES

l Use ASCII formatted commands.

l Commands aren’t case-sensitive.

l Review each entry carefully before you press ENTER.

l Don’t send another command until you receive the response and the next command

prompt.

To identify the current value of a setting

Use a get command.

This example shows how to get the volume:

>get volume

volume=55

To assign a value to a setting

Use a set command.

This example sets the volume to 65:

>set volume=65

volume=65

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APPENDIX B

REMOTELY MANAGING THE DISPLAY

To increase or decrease the value of a setting

Use the set command to increase or decrease the value by a designated number.

This example increases the volume by 5:

>set volume+5

volume=70

This example decreases the volume by 15:

>set volume-15

volume=55

To identify or assign a value for a specific display

Start the command with [Display],@, where [Display] is the display you want to apply the

command to.

This example sets the input for the rightmost display to HDMI 2:

>A,@ set input=hdmi2

@,A input=hdmi2

NOTES

The rightmost display is labeled A, the next rightmost display is labeled B, and so on.

You can identify a specific display for only the getinput, setinput and getfwver

commands.

78 smar ttech.com/kb/171164

APPENDIX B

REMOTELY MANAGING THE DISPLAY

Commandinventory

The following table presents the available remote management commands for the display:

No. of

Get command Set command Response

displays

Power state

[N/A] get powerstate set powerstate[Value]

Where [Value] is one of the following:

=on

=ready

=standby

=powersave

NOTE

You can only change the power state if the displays are currently on.

Input

One get input set input[Value]

Where [Value] is one of the following:

=hdmi1

=hdmi2

=dp1

=vga1

=ops1

powerstate=[Value]

Where [Value] is one of the

following:

ready

standby

powersave

updateon

updateready

input=[Value]

Where [Value] is one of the

following:

hdmi1

hdmi2

dp1

vga1

ops1

More than one

[Display],@ get input

Where [Display] is the display’s label (A, B, and so on) .

79 smar ttech.com/kb/171164

[Display],@ set input[Value]

Where

l [Display] is the display’s label

(A, B,and so on).

l [Value] is one of the following:

=hdmi1

=hdmi2

=dp1

=vga1

=ops1

@,[Display] input=[Value]

Where

l [Display] is the display’s

label (A, B,and so on).

l [Value] is one of the

following:

hdmi1

hdmi2

dp1

vga1

ops1

APPENDIX B

REMOTELY MANAGING THE DISPLAY

No. of

Get command Set command Response

displays

Brightness

[N/A] get brightness set brightness[Value]

Where [Value] is one of the following:

+[Value]

-[Value]

=[5–100]

Freeze

[N/A] get videofreeze set videofreeze[Value]

Where [Value] is one of the following:

=on

=off

Volume

[N/A] get volume set volume[Value]

Where [Value] is one of the following:

+[Value]

-[Value]

=[0–100]

brightness=[Value]

Where [Value] is a number

between 5 and 100

videofreeze=[Value]

Where [Value] is one of the

following:

off

volume=[Value]

Where [Value] is a number

between 0 and 100

Mute

[N/A] get mute set mute[Value]

Where [Value] is one of the following:

=on

=off

mute=[Value]

Where [Value] is one of the

following:

off

Firmware version

One get fwver [N/A] fwver=[Value]

Where [Value] is the firmware

version.

More than one

[Display],@ get fwver

Where [Display] is the display’s label (A, B, and so on) .

[N/A] @,[Display] fwver=[Value]

Where

l [Display] is the display’s

label (A, B,and so on).

l [Value] is the firmwar e

version.

Serial number

[N/A] get serialnum [N/A] serialnum=[Value]

Where [Value] is the serial

numbers of connected displays.

80 smar ttech.com/kb/171164

APPENDIX B

REMOTELY MANAGING THE DISPLAY

No. of

Get command Set command Response

displays

Hardware version

[N/A] get hwversion [N/A] serialnum=[Value]

Where [Value] is the hardwar e

versions of connecteddisplays.

Resolving issues with remote management

The following table presents common issues with remote management and explains how to

resolve them:

Issue Solutions

You can’t establish a connection between the display and the remote management system.

l Configure the serial interface settings.

See Configuring the computer’s serialinterface settings on page75.

l Don’t connect the display to the remote ma nagement system with null modem

cables.

TIP

Null modem cables usua llyhave the same connectors on both ends.

l Checkthe cable connections.

l Disconnect all cables fr om the display except the RS-232 cable.Reconnect the

cables one at a time to isolate the cable connection causing the issue.

l Connect a short cable from the display to a computer and then run a terminal

emulation program like PuTTY or TeraTerm. If the display responds to commands, the issue is likely with the remote management system.

You can establish a connection between the display and the computer, but the display isn’t acceptingcommands.

You can establish a connection between the display and the computer, but the display is only acceptingcommands intermediately or is ignoring some commands.

81 smarttech.com/kb/171164

l Be aware that commands only work when the display is on.

See Commandinventory on page79.

l Restart the display.

See Turning the display off and backon on page43.

l Be aware that commands only work when the display is on.

See Commandinventory on page79.

l Make sure the remote management system is not continuouslypollingfor data.

For example, requesting power status every 0 .5 seconds can cause issues.

l Restart the display.

See Turning the display off and backon on page43.

Appendix C

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment (WEEE)

Electrical and electronic equipment contain substances that can be harmful to the

environment and to human health. The crossed-out wheeled bin symbol indicates that

products should be disposed of in the appropriate recycling stream and not as regular

waste.

Batteries

The pens contain rechargeable lithium batteries. Recycle or dispose of batteries properly.

More information

See smarttech.com/compliance for more information.

83 smarttech.com/kb/171164

SMARTTECHNOLOGIES

smar ttech.com/support

smar ttech.com/contactsupport

smar ttech.com/kb/171164

SMART Technologies 7PEN, 7000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Federal Communication Commission interference statement

Innovation, Science and Economic Development Canada statement

Contents

About this guide

About the display

Features

Models

Components

iQ appliance

Screen

Home button

Pens

Eraser

Convenience panel

Presence detection sensors

Internal speakers

Related products

SBA-100 projection audio system

SMART Audio 400 classroom amplification system

USB extenders

More information

Transporting the display

Using transportation aides

Accommodating doorways, hallways and elevators

Dealing with cracked, chipped or shattered glass

Saving the original packaging

Installing the display on a wall

Choosing a location

Choosing a height

Mounting the display

Mounting multiple displays

Installing the display on a stand

Connecting power 20

Connecting to a network

Connecting to the connector panel

Viewing a connected computer or other device’s input

Connecting external speakers

Connecting other devices

Connector reference

iQ appliance

Other connectors

Turning on the display for the first time

Connecting to a network

Configuring the network for the display

Configuring the network for iQ functions

Connecting the display to a network

Evaluating the impact of Screen Share on your network data usage

Updating system software

Applying an automatic system software update manually

Updating system software manually

Switching to the Beta channel

Before switching to the Beta channel

Switching between the Beta and Stable channels

Getting support and sending feedback

Adding or removing apps from the launcher

Enabling the Whiteboard Library

Installing SMART software on connected computers

Setting connected computers’ resolutions and refresh rates

Checking the display installation

Cleaning the display

Maintaining ventilation

Preventing condensation

Replacing the pens and eraser

Turning the display off and back on

Removing and transporting the display

Troubleshooting the display

Resolving issues with power

Resolving issues with video

Resolving issues with audio

Resolving issues with touch and digital ink

Troubleshooting the display’s software

Resolving general issues

Resolving issues with Activities

Resolving issues with Workspaces

Resolving issues with Browser