SMART Technologies 7086 Users Manual

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SMARTBoard® 7000 series

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interactive displays

INSTALLATION AND MAINTENANCE GUIDE

FOR MODELS:

SBID-7075

SBID-7086

SBID-7275

SBID-7286

SBID-7075P

SBID-7086P

SBID-7275P

SBID-7286P

Licenses

The ter ms H DMI and H DMI Hig h-Definition Multimedia Interface, and the HDMI lo go are trademarks or regis tere d trade marks o f H DMI Licensing LLC in the U nited States and other co untries .

The Bluetoo th wo rd mark is o wned b y the Bl uetooth S IG, Inc. and any use of such marks b y SMARTTe chnologi esU LC is unde r lice nse.

Trademark n otice

SMARTBoard , SMARTNo tebo ok, SMARTMee tingPro, SMARTInk, S MARTkapp, SMARTkapp iQ, HyPr To uch, Pe nID, smarttech, the SMART lo go and all SMART taglines are trademarks or r eg ister ed trad emarks of SMARTT echnolog ies ULC i n the U.S . and/or other countries. Micros oft and Windo ws are either re gistered trademarks o r trade marks o f Microso ft Corp oration in the United S tates and/or other co untries . Appl e, Mac, OSX, iPhone, iPad, iPo d touch, i Tunes, AirP lay and Bonjour are trademarks of Appl e Inc., re gistere d in the U.S. and other co untries . Goo gle , Go og le Cast, Goo gle Play, Android , Chrome, Chromebo ok and Chromecast are trademarks of Go ogl e Inc. AirP arrot is a trademark of Sq uirre ls LLC reg ister ed in the U nited States and other c ountries. All o ther third-party pro duct and co mpany names may be trademarks of their r esp ective owners.

Copyrigh t no tice

© 2 017SMARTTe chnologi esU LC. All r ights re ser ved . No part of this publ ication may be repr oduced , transmitted, transcribe d, s tore d in a r etrie val sys tem o r translated into any language i n any fo rm b y any means without the pr ior written conse nt of SMARTT echnolog ies ULC. I nformation in this manual i s subje ct to change without notice and do es not r ep res ent a commitment on the p art o f S MART.

This p rod uct and/or use ther eof is covere d b y one o r more of the follo wing U. S. patents:

www.smarttech.com/patents

09/2017

smar ttech.com/kb/171164

Important information

IMPORTANT

There are critical software updates for the display that you need to install to ensure the display is

fully functional and provides the best experience. Connect to a wired or wireless network to

automatically download and apply these updates as well as future updates.

WARNING

l Failure to follow the installation instructions shipped with the display could result in injury

and product damage which may not be covered by the warranty.

l Do not open or disassemble the display. You risk electrical shock from the high voltage

inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,

mount the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.

l If the display requires replacement parts, make sure the service technician uses

replacement parts specified by SMARTTechnologies or parts with the same characteristics

as the original.

l Ensure that any cables that cross the floor to the display are properly bundled and marked

to avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not

be covered by the warranty.

l Do not place heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by the warranty.

l Useonly extension cords and outlets that can fully accommodate the display’s polarized

plug.

l Use the power cable provided with the display. If a power cable is not supplied, contact

your supplier. Use only power cables that match the AC voltage of the power outlet and that

comply with your country’s safety standards.

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IMPORTANT INFORMATION

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

l Do not move or mount the display by connecting rope or wire to its handles. The display is

heavy, and failure of the rope, wire or handle could lead to injury.

l Use only VESA®-approved mounting hardware.

l Disconnect all of the display’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

The power cable or plug is damaged

Liquid is spilled into the display

Objects fall into the display

The display is dropped

Structural damage, such as cracking, occurs

The display behaves unexpectedly when you follow operating instructions

CAUTION

l Turn off the display before cleaning its screen. Otherwise, you may scramble the desktop

icons or inadvertently activate applications when you wipe the screen.

l Avoid setting up and using the display in an area with excessive levels of dust, humidity and

smoke.

l Make sure an electrical socket is near the display and remains easily accessible during use.

l The display should be used only with European TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European

countries. “This system (IT-type) is widely used isolated from earth, in some installations in

France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral

not distributed, at 230V line-to-line.”

Contact qualified personnel if you’re uncertain of the type of power system available where

you’re installing the display.

l The accessory slot’s maximum available power is 60 W. The slot is not a limited power

source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy

the fire enclosure requirements of IEC60950-1.

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IMPORTANT INFORMATION

l You must connect the USB cable that came with the display to a computer that has a USB

compliant interface and that bears the USB logo. In addition, the USB source computer must

be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for

CSA/UL 60950. This is for operating safety and to avoid damage to the display.

IMPORTANT

l The following are the normal operating power requirements for the display:

Model Power requirements

SBID-7075 100V to 240V AC, 50 Hz to 60 Hz, 147 W

SBID-7086 100V to 240V AC, 50 Hz to 60 Hz, 172 W

SBID-7275 100V to 240V AC, 50 Hz to 60 Hz, 162 W

SBID-7286 100V to 240V AC, 50 Hz to 60 Hz, 187 W

SBID-7075P 100V to 240V AC, 50 Hz to 60 Hz, 147 W

SBID-7086P 100V to 240V AC, 50 Hz to 60 Hz, 172 W

SBID-7275P 100V to 240V AC, 50 Hz to 60 Hz, 162 W

SBID-7286P 100V to 240V AC, 50 Hz to 60 Hz, 187 W

l For additional requirements and other information, refer to the display’s specifications (see

More information on page10).

Federal Communication Commission interference statement

This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions:

1. This device may not cause har mful interference,and

2. this device must accept any interference received,including interference that m ay cause undesired operation.

NOTE

This equipment has been tested and found to comply with the limits for a Class A digital device, pursua nt to part 15 of the FCC Rules. These limits ar e designed to provide r easonable protection against harmful interfer ence when the equipment is operated in a commer cial environment. This equipment gener ates, uses, and can radiate radio fr equency ener gy a nd, if not installedand used in accordance with the instruction ma nual, may cause ha rmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user willbe required to correct the interference at his own expense.

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IMPORTANT INFORMATION

CAUTION

Any changes or modifications not expressly approved by the party responsiblefor compliance could void the user’s authority to operate this equipment.

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolledenvironment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transm itter must not be co-located or operated in conjunction with any other antenna or transmitter.

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IMPORTANT INFORMATION

Innovation, Science and Economic Development Canada statement

This device complies with RSS-247 of the Innovation, Science and Economic Development Canada Rules.Operation is subject to the following two conditions:

1. This device may not cause har mful interference,and

2. this device must accept any interference received,including interference that m ay cause undesired operation.

Radiation exposure statement

This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transm itter must not be co-located or operated in conjunction with any other antenna or transmitter.

Cet appareil est conforme à la norm e ISED CNR-247 pour les appareils radio agréés. Son fonctionnement est soumis aux deux conditions suivantes:

1. le dispositif ne doit pas produire de brouillage pr éjudiciable,et

2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.

Déclaration d’exposition aux radiations

Cet équipement est conforme a ux limitesd’exposition aux ra yonnements ISEDétablies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.

EU declaration of conformity

Hereby, SMART Technologies ULCdeclares that the radio equipment type I nteractive Display SBID-7075,SBID-7075P, SBID-7086,SBI D-7086P and the interactive pen, SBID-7000 -PEN, are in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following Internet address: smarttech.com/compliance

WARNING

This equipment is compliant with Class A of CISPR 32. In a residential environment, this equipment may cause r adio interference.

Radio frequency band and maximum power level:

Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)

2402–2483.5 5.0

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IMPORTANT INFORMATION

EU declaration of conformity: AM40

Hereby, SMART Technologies ULCdeclares that the radio equipment type OPS, AM40 is in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address: smarttech.com/compliance

The frequency band and the maximum transmittedpower in EU are listed below:

Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)

2400–2483.5 19

5150–5350 16

5470–5725 16

Restrictions in

AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT/NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR. 5150MH z5350MHz is for indoor use only.

CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION

This equipment complies with EU radiation exposure limits set forth for an uncontrolledenvironment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.

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Important information i

Federal Communication Commission interference statement iii

Innovation, Science and Economic Development Canada statement v

EU declaration of conformity v

EU declaration of conformity: AM40 vi

Chapter 1: Welcome 1

About this guide 1

About the display 2

Components 4

About this guide

This guide explains how to install and maintain a SMARTBoard 7000 series interactive display with

iQ. It includes the following information:

l How to install the display

l How to connect power and devices

l How to turn on the display for the first time and configure the iQ appliance

l How to maintain the display for years of use

l How to troubleshoot issues with the display

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WELCOME

In addition, this guide includes information on the display’s settings and remote management

support.

This guide is intended for those who install and maintain displays in their organizations. Other

documentation and resources are available for those who use displays (see More information on

page10).

About the display

The SMARTBoard 7000 series interactive display is the hub of your classroom or meeting room.

PC-free embedded computing provides one-touch access to collaborative tools, including a

whiteboard, wireless screen sharing and a web browser. There’s no need for wires, cables or

manual software and firmware updates.

Features

The display includes the following features:

Feature Description

iQ technology The display’s iQ appliance provides one-touch access to

collaborative tools, including a whiteboard, wireless screen sharing and a web browser.

Touch support You can do everything on the display that you can do at your

computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating and zooming in and out.

The display’s support for up to 10 simultaneous touch, writing and erase points enables you and other users to interact with objects on the screen at the same time.

Writing and drawing support

Audio support The display includes integrated speakers for presenting audio from

You can write over applications in digital ink using one of the supplied pens, and then erase the digital ink using your palm, the eraser or the erasers on the pens.

Up to four users can write or draw digital ink on the screen at the same time. Each pen writes and draws in its own color. The PenID™ feature enables you to assign different ink appearances to each pen.

connected input sources.

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WELCOME

Identifying your SMARTBoard 7000 series interactive display model

The following models of SMARTBoard 7000 series interactive display are available:

Model Frame style Screen size

(approximate)

SBID-7075 White 75" (190 cm) No

SBID-7086 White 86" (218 cm) NO

SBID-7275 White 75" (190 cm) Yes

SBID-7286 White 86" (218 cm) Yes

SBID-7075P Black 75" (190 cm) No

SBID-7086P Black 86" (218 cm) No

SBID-7275P Black 75" (190 cm) Yes

SBID-7286P Black 86" (218 cm) Yes

Refer to the specifications for detailed technical information for this model, including product

dimensions and weights (see More information on page10).

Identifying your iQ appliance model

The iQ appliance is installed in the accessory slot of some interactive display models to enable iQ

functionality in those models. SMARToffers several different iQ appliance models. Use the

Identifying your iQ appliance model wizard to identify the specific model of iQ appliance installed

in your display.

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WELCOME

Components

The display consists of the following components:

No. Name More information

Pictured

1 Screen Page5

2 Presence detection sensor (×2) Page9

3 Home button Page5

4 Eraser Page7

5 Pen (×4) Page6

6 Convenience panel Page8

7 iQ appliance Page5

8 Connector panel Page27

Not pictured

9 AC power inlet, outlet and switch Page32

10 RS-232 connectors Page20

Page85

11 Speakers Page9

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WELCOME

iQ appliance

The iQ appliance is installed in the accessory slot on the back of the SBID-7275, SBID-7286,

SBID-7275P and SBID-7286P models. Take advantage of iQ technology and access collaborative

tools.

CAUTION

The accessory slot’s maximum available power is 60 W. The slot is not a limited power source.

To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire

enclosure requirements of IEC60950-1.

TIP

Use the Identifying your iQ appliance model wizard on the SMART support site to identify your

model of iQ appliance.

Screen

The following are the dimensions for the display:

Model Diagonal Width Height

SBID-7075 75" (1 90.5 cm) 65" (165.2cm) 38 5/8" ( 93 cm)

SBID-7086 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (107 cm)

SBID-7275 75" (1 90.5 cm) 65" (165.2cm) 38 5/8" ( 93 cm)

SBID-7286 86" (218.4 cm) 74 7/8" (1 90.3 cm) 42" (10 7 cm)

SBID-7075P 75" (1 90.5 cm) 65" (165.2cm) 38 5/8" (93 cm)

SBID-7086P 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (107 cm)

SBID-7275P 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

SBID-7286P 86" (218.4 cm) 74 7/8" (1 90.3 cm) 42" (10 7 cm)

The display’s HyPrTouch™ (HybridPrecisionTouch) technology enables you to interact with

objects on the screen and write and draw in digital ink.

Home button

Tap the Home button to open the launcher. From the launcher, you can open the iQ appliance’s

apps as well as the settings.

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WELCOME

Pens

The display comes with black, red, blue and green pens. Each pen has

an attached eraser and an indicator light.

The display’s bottom frame includes magnetic holders for the pens.

Removing a pen from its holder activates it, and you can use the pen to

draw or erase digital ink. Replace the pen when you’re done using it to

charge it.

When you first turn on the display or pick up a pen from the magnetic holder, the pen’s light turns

on to indicate the pen’s status:

Light Pen status Action

Solid green The pen is charging slowly

and can be used for at least two hours.

Solid amber The pen is charging quickly

and can be used for less than two hours.

Solid red The pen needs to be

charged within 30 minutes.

Flashing red The pen needs to be

charged within 10 minutes.

Flashing green or amber (while the

The pen’s firmware is

updating. pen is in the magnetic holder)

CAUTION

Pick up the pen and use it to write on the display. Return the pen to the magnetic holder when you’re done.

Use the pen for up to two hours. Return the pen to the magnetic holder when done.

NOTE

It is normal for pens to be warm to the touch when charging quickly.

Finish using the pen and return it to the magnetic holder when done.

Return the pen to the magnetic holder as soon as possible.

Wait for the light to stop flashing. This indicates the pen’s firmware has completed updating.

When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it

from falling and being damaged. The pen’s light turns on to indicate that it’s properly positioned

in the holder.

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IMPORTANT

l Use only pens designed for SMARTBoard 7000 series interactive displays (see

smarttech.com/kb/171230).

l After you install the display and turn it on for the first time, place the pens in the holders for

at least five minutes. This pairs the pens with the display and charges them for testing

purposes.

l If you previously paired a pen with a SMART Board 7000 series interactive display, you must

pair it with another display to use it with that display. When you do this, the pen’s firmware

may be updated to align with the other display’s software.

l To fully charge the pens, keep them in the holders for at least four hours before users start

using the display.

Eraser

In addition to the pens, the display includes an eraser, which you can use

when you want to erase a large area on the screen.

The display’s bottom frame includes a magnetic holder for the eraser.

Replace the eraser when you’re done with it.

CAUTION

When you return the eraser to the magnetic holder, make sure it’s centered in its holder to keep

it from falling and being damaged.

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WELCOME

Convenience panel

The convenience panel contains buttons for turning the display on and off and controlling the

volume. It also includes connectors for USB peripherals and a computer or other input source.

No. Name Procedure

1 Power

Press to enter or exit Standby mode.

Press and hold for four seconds to turn off the display.

Press and hold for 10 seconds to reset the display.

2 Volume increase Press to increase the volume.

3 Volume decrease Press to decrease the volume.

Freeze

5 USB Type A

connector (×2)

6 HDMI 2 input

connectors

Press to freeze and unfreeze the screen.

Connect USB drives and other devices that you want to use with the iQ appliance or a connected computer.

Connect a computer or other input source to use with the display (see page23).

NOTE

The Power button indicates the display’s status:

Power button Display status

Off Not receiving power

Amber Standby mode

White Normal operating mode

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WELCOME

Presence detection sensors

The display has two presence detection

sensors on its top frame that can detect

people up to 16' (5 m) away when the

display is in Standby mode.

When the sensors detect people in the

room, the display is ready to turn on. To

turn on the display, press the Power

button or pick up a pen or eraser.

If the room is empty for a specified

period, the display returns to Standby

mode.

Internal speakers

The display includes two 10 W integrated speakers. You can also connect external speakers (see

Connecting external speakers on page25).

More information

In addition to this guide, SMART provides the following documents for the display:

Document Link

Quick reference smarttech.com/kb/171162

User’s guide smarttech.com/kb/171163

SMART Board 7000 series interactive display installation instructions

SMART Board 7000 Pro series interactive display installation instructions

SBID-7075 specifications smarttech.com/kb/171131

SBID-7086 specifications smarttech.com/kb/171132

smarttech.com/kb/171160

smarttech.com/kb/171221

SBID-7275 specifications smarttech.com/kb/171133

SBID-7286 specifications smarttech.com/kb/171134

SBID-7075P specifications smarttech.com/kb/171211

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WELCOME

Document Link

SBID-7086P specifications smarttech.com/kb/171212

SBID-7275P specifications smarttech.com/kb/171213

SBID-7286P specifications smarttech.com/kb/171214

Comparison smarttech.com/kb/171161

These documents are available in the Support section of the SMART website

(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard

7000 series interactive display with iQ pages in the Support section.

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Chapter 2

Transporting the display 13

Using transportation aides 14

Accommodating doorways, hallways and elevators 14

Dealing with cracked, chipped or shattered glass 15

Saving the original packaging 15

Installing the display on a wall 16

Choosing a location 16

Choosing a height 17

Mounting the display 18

Mounting multiple displays 20

Installing the display on a stand 20

SMART recommends that only trained installers install the display.

This chapter is for installers. Installers should read this information along with the installation

instructions included with the display before they install the display.

WARNING

Improper installation of the display can result in injury and product damage.

Transporting the display

After your organization receives the display, you need to transport it to the place where you plan

to install it.

On occasion, you might also need to move the display to another location after initially installingit.

IMPORTANT

l Transport the display at your own risk. SMART cannot accept liability for damages or injury

that occur during the display’s transportation.

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INSTALLING THE DISPLAY

l When transporting the display, do the following:

Follow local safety regulations and standards.

Keep the display in its original packaging.

Move the display so that its top frame faces up.

Have at least two people move the display.

Using transportation aides

You can use the following aides to transport the display:

l Cart

l Furniture dolly

l Mechanical lift

NOTE

The display features eyebolt mounting holes for use with mechanical

lifts. Refer to the installation instructions for information on using a

mechanical lift.

Accommodating doorways, hallways and elevators

In some situations, you might need to remove the display from its packaging to move it through

narrow doorways or hallways or on to an elevator. In these situations, SMART recommends that

you keep the foam pieces on the bottom corners of the display. These foam pieces protect the

display if you need to set it down during transport.

You might also need to rotate the display so that its top frame faces to the side. You can do this

during transportation, but when you install the display, it must be in landscape orientation (with the

top frame facing up).

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CHAPTER 2

INSTALLING THE DISPLAY

Dealing with cracked, chipped or shattered glass

The display contains safety-tempered glass. Although this glass is heat-strengthened to help

withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is

designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes

can cause a minor crack or chip to become worse, possibly causing the glass to shatter. See

Shattered glass on an interactive display for information about conditions that can cause the

display’s glass to shatter even when it’s not in use.

If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a

SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have

the display repaired or replaced.

CAUTION

For safety and to prevent further damage, do not continue to install or use the display if its glass

is cracked, chipped or shattered.

Saving the original packaging

Save the original packaging to repack the display with as much of the original packaging as

possible in case you need to transport the display again after you initially install it. This packaging

was designed to provide the best possible protection against shock and vibration.

CAUTION

Transport the display only in the original packaging or replacement packaging purchased from

your authorized SMART reseller. Transporting the display without correct packaging can lead to

product damage and voids the warranty.

NOTE

If the original packaging isn’t available, you can purchase the same packaging directly from your

authorized SMART reseller (smarttech.com/where).

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CHAPTER 2

INSTALLING THE DISPLAY

Installing the display on a wall

Typically, you install the display on a wall in a classroom or meeting space.

Choosing a location

A display is typically installed at the room’s focal point, such as at the front of a classroom or

meeting room.

Selecting an appropriate location for the display is crucial for ensuring the best possible

experience with the product. Consider the following factors as you choose a location:

Factor Considerations

Room setup

The location allows users, including those in wheelchairs, to access the

display.

The location is clearly visible to all users in the room. For more

information, see Recommended viewing distances and viewing angles

for SMARTBoard interactive displays.

The display will not be installed where it could be hit by a door or gate.

There are no nearby shelving units, desks or other furniture that has

doors or drawers that could hit the display.

Wall support The wall can support the weight of the display and mounting equipment.

Refer to the model’s specifications for the weight of the display (see More information on page10).

Power and other connections

The location is close to the following:

A power outlet

A network outlet (if you plan to use a wired network connection)

A room computer (if you plan to connect a room computer)

Speakers and other devices that you want to connect to the display

The location is not where the mains power supply enters the building.

Lighting The location is not near bright light sources, such as windows or strong

overhead lighting. Infrared (IR) lighting can cause issues with presence detection.

Acoustics The location has good acoustics.

TIP

Stand in different parts of the room and count to ten loudly. If you hear anything other than your own voice (such as a rattle, buzzing from elsewhere in the room or echoes), the room may require some modifications to improve the acoustics. Work with an audio specialist to improve the acoustics.

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INSTALLING THE DISPLAY

Factor Considerations

Environment and ventilation

The location meets the environmental requirements in the display’s

specifications (see More information on page10).

The display isn’t subjected to strong vibrations or dust.

There is adequate ventilation or air conditioning around the display so

that heat can flow away from the unit and the mounting equipment.

If you’re planning to install the display in a recessed area, there is at least

4" (10 cm) of space between the display and the recessed walls to enable ventilation and cooling.

Choosing a height

Consider the general height of the user community when you choose the height for the display.

SMART recommends that you mount the display so that its top is 6'5" (1.9m) from the floor.

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INSTALLING THE DISPLAY

Mounting the display

Mount the display following the included installation instructions. In addition, consider the

following:

l Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in

landscape orientation. SMART doesn’t support mounting the display at other angles or in

portrait orientation.

l Use a standard VESA mounting plate.

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CHAPTER 2

INSTALLING THE DISPLAY

l Use M8 screws to fasten the wall bracket.

Screw length 12 mm + x mm < M8 < 45 mm + xmm

where x is the combined thickness of the wall bracket and washer

Fasten force

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the screws.

NOTE

SMART recommends M8 × 30 mm mounting screws for standard installations where the

total wall mount bracket and washer thickness is less than 7 mm.

l Because the receptacles might not be easily accessible after you mount the display, consider

connecting cables for power, room computer and other devices while the display is still in its

packaging (see Chapter 3: Connecting power and devices on page21).

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CHAPTER 2

INSTALLING THE DISPLAY

Mounting multiple displays

If you mount multiple displays side by side, you can connect a RS-232 cable from the rightmost

display’s RS-232OUT connector to the next rightmost display’s RS-232IN connector, and so forth,

to turn on, turn off and otherwise operate all of the displays from the right-most display’s

convenience panel.

IMPORTANT

Use only standard RS-232 cables. Do not use a null modem cables. Null modem cables typically

have ends of the same type.

NOTE

For more information on using RS-232 cables for remote management, see Appendix B:

Remotely managing the display on page85.

Installing the display on a stand

If you want to move the display from place to place or if it’s not possible to install the display on a

wall, you can install it on a stand.

IMPORTANT

If you install the display on a stand, do not move the stand while the display is on.

For information on selecting and using a third-party stand, see SMART installation standards

(smarttech.com/kb/171035).

20 smar ttech.com/kb/171164

Chapter 3

Connecting power 22

Connecting to a network 22

Connecting cables for room computers, guestlaptops and other input sources 23

Using recommend cables 24

Connecting to the connector panel 24

Connecting to the convenience panel 25

Viewing a connected computer or other device’s input 25

Connecting external speakers 25

Connecting other devices 26

Connector reference 27

Display connectorpanel 27

Display convenience panel 28

iQ appliance 28

Other connectors 29

Connect the display to power after you install it but before you turn it on for the first time and

configure the iQ appliance. You can also connect cables for room computers, guest laptops or

other input sources as well as for speakers and other devices.

By installing cables in advance, you make use of connectors that might not be accessible after the

display is wall-mounted. You can then run the cables across floors or behind walls as needed.

WARNING

Ensure that any cables that cross the floor to the display are properly bundled and marked to

avoid a trip hazard.

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CHAPTER 3

CONNECTING POWER AND DEVICES

Connecting power

Connect the supplied power cable from the AC power inlet on the

bottom of the display to a power outlet.

NOTE

Refer to the display’s specifications for power requirements and power consumption information

(see More information on page10).

Connecting to a network

The display requires a network connection for downloading software

and firmware updates, and a number of the iQ appliance’s apps require

a network connection as well. You can connect to a network using a

Wi-Fi connection or one of the RJ45 jacks on the display (pictured). For

more information about the display’s network connection and

configuration, see Connecting to a network on page33.

IMPORTANT

Do not use the RJ45 jack on the iQ appliance to connect to a network.

22 smarttech.com/kb/171164

CHAPTER 3

CONNECTING POWER AND DEVICES

TIP

If you’re using one of the display’s RJ45 jacks to connect to a network,

you can connect the other RJ45 jack to a computer to provide

network access for the computer. This is particularly useful if there is

only one wired network connection in the room.

Connecting cables for room computers, guestlaptops and other input sources

You can connect cables to the display so that users can connect and use room computers, guest

laptops or other devices, such as Blu-ray™ disc players.

IMPORTANT

Do not connect computers or other devices to the iQ appliance. SMARTBoard 7000 series

interactive displays do not support the use of this connector.

NOTE

For information about configuring connected computers, see Chapter 5: Configuring connected

computers on page43.

23 smarttech.com/kb/171164

CHAPTER 3

CONNECTING POWER AND DEVICES

Using recommend cables

SMART recommends the following varieties of cable:

Cable type Maximum length Recommendation

HDMI 23' (7 m)

Use only certified HDMI cables that have been tested to support the performance standard you require.

DisplayPort 23' (7 m) Use DisplayPort 1.2 compliant or better cables.

VGA [N/A] Use VGA cables with all pins in their connectors fully

populated and wired.

Stereo 3.5 mm 20' (6 m) [N/A]

USB 16' (5 m) Use a USB extender if the distance between the

computer and the display is greater than 16' (5 m). For more information, see USB extenders on page10.

Using cables that exceed these maximum lengths may produce unexpected results, degraded

picture quality or degraded USB connectivity.

Connecting to the connector panel

The connector panel includes three sets of computer

connectors:

l VGA: This set of connectors can accommodate a

USBcable for touch control, a VGA cable for video

and a stereo 3.5 mm cable for audio.

l HDMI 1: This set of connectors can accommodate

a USB cable for touch control and an HDMI cable

for video and audio. (This input supports HDMI2.0.)

l DisplayPort: This set of connectors can

accommodate a USBcable for touch control and a

DisplayPort cable for video and audio.

The performance of cables longer than 23' (7 m) is highlydependent on the cable’s quality.

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CONNECTING POWER AND DEVICES

Connecting to the convenience panel

In addition to the three sets of computer connectors on

the connector panel, there is one set of computer

connectors on the convenience panel:

HDMI 2: This set of connectors can accommodate

a USBcable for touch control and an HDMI cable for

video and audio. (This input supports HDMI1.4.)

Viewing a connected computer or other device’s input

Users can use the Input app to view the computer or other device’s input on the display.

For information about the Input app, see the SMARTBoard 7000 series interactive display user’s

guide (smarttech.com/kb/171163).

Connecting external speakers

The display includes two 10 W speakers, which are designed to provide sound at the front of a

room. You might want to connect the SBA-100 projection audio system (see SBA-100 projection

audio system on page9) or third-party external active speakers if you’re providing sound in a

larger space.

You can connect external speakers to the display using the stereo

3.5mm out connector (pictured). Alternatively, you can connect

external speakers directly to a room computer.

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CONNECTING POWER AND DEVICES

In addition to the stereo 3.5 mm out connector, the display provides a

Sony/Philips Digital Interface (S/PDIF) out connector. S/PDIF is a digital

audio transmission medium. You need an audio receiver that supports

S/PDIF to decode this connection to analog for use with external

speakers.

Connecting other devices

In addition to external speakers, you can connect the following devices to the display:

Device type Details

Microphones Microphones can improve the audio experience in a classroom or lecture

hall. SMART offers a classroom audio system that includes microphones (see

SMART Audio 400 classroom amplification system on page10).

Room control systems

Although SMART doesn’t offer room control equipment, the display supports

RS-232 communication for remote management (see Appendix B: Remotely

managing the display on page85).

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CHAPTER 3

CONNECTING POWER AND DEVICES

Connector reference

Display connectorpanel

The following diagram and table present the connectors on the display’s connector panel:

No. Connector Connects to Notes

1 Stereo 3.5 mm out External speakers See page25.

2 S/PDIF out Digital audio output See page25.

3 Stereo 3.5 mm in VGA input (audio) See page23.

4 USB Type-B VGA input (touch) See page23.

5 VGA in VGA input (video) See page23.

6 USB Type-B HDMI 1 input (touch) See page23.

7 HDMI 2.0 in HDMI 1 input

(videoandaudio)

8 USB Type-B DisplayPort input (touch) See page23.

9 DisplayPort in DisplayPort input

(videoandaudio)

10 USB Type-A [N/A] This connector is a service port.

11 RJ45 (×2) Network See page22.

See page23.

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CONNECTING POWER AND DEVICES

Display convenience panel

The following diagram and table present the connectors on the display’s convenience panel:

No. Connector Connects to Notes

1 USB Type-A (×2) Supported peripherals [N/A]

2 USB Type-B HDMI 2 input (touch) See page23.

3 HDMI 1.4 in HDMI 2 input

(videoandaudio)

See page23.

iQ appliance

The following diagram and table present the connectors on the iQ appliance:

AM30

AM40

No. Connector Connects to Notes

1 RJ45 Network Do not use this connector. Use

the connectors on the display instead. See page22.

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CONNECTING POWER AND DEVICES

No. Connector Connects to Notes

2 USB Type-A (×2) Supported peripherals [N/A]

3 HDMIout N/A This connector is not supported.

4 USB Type-B OPS/HDMI input (touch) Do not use this connector. Use

the connectors on the display instead. See page23.

5 HDMI in OPS/HDMI input

(videoandaudio)

Do not use this connector. Use the connectors on the display instead. See page23.

6 USBType-B [N/A] This connector is a service port.

7 Micro SD [N/A] This connector is a service port.

8 LED [N/A] LED lights green when the iQ

appliance is inserted in the accessory slot and turned on.

NOTE

Older models of the iQ appliance (AM30)don’t have all the connectors.

Other connectors

There are additional connectors on the bottom of the display (see Mounting multiple displays on

page20 and Appendix B: Remotely managing the display on page85).

29 smarttech.com/kb/171164

Chapter 4

Turning on the display for the first time 32

Connecting to a network 33

Configuring the display’s network connection 33

Configuring the network 33

Connecting the display to a network 36

Evaluating the impact of Screen Share on your network data usage 38

Updating system software 39

Applying an automatic system software update manually 39

Updating system software manually 40

Switching to the Beta channel 40

Before switching to the Beta channel 40

Switching between the Beta and Stable channels 40

Getting support and sending feedback 41

Adding or removing apps from the launcher 42

Enabling the Whiteboard Library 42

After you have mounted the display and connected power and devices, you can start it for the first

time and configure the apps as described in this chapter.

31 smarttech.com/kb/171164

CHAPTER 4

CONFIGURING THE DISPLAY

Turning on the display for the first time

Turn on the display after mounting it and connecting power and devices.

To turn on the display for the first time

1. Flick the switch beside the AC power inlet to the ON(I) position.

2. Select your preferred language, and then tap Next.

3. Select your country, and then tap Next.

4. Name the display, and then tap Next.

5. Set the date and time, and then tap Next.

6. If the display isn’t using a wired network connection, select a wireless network, and then tap

Next.

7. Select the list of applications that will appear in the launcher, and then tap Next. For more

information about the apps, see the SMARTBoard 7000 series interactive displays user’s

guide (smarttech.com/kb/171163)

8. Tap Finish.

The Welcome screen appears.

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CHAPTER 4

CONFIGURING THE DISPLAY

Connecting to a network

You can connect the display to a network using either Wi-Fi or an Ethernet connection. Before you

do so, your organization’s network administrators need to configure the network for the display.

Configuring the display’s network connection

IMPORTANT

Configuring the network properly allows the display to download important iQ system software

and feature updates automatically.

Network administrators need to configure the network so users can use the Screen Share app,

update the system software automatically over the air and enable the display to set the date and

time automatically.

Configuring the network

Network administrators need to configure the network so users can update the display’s firmware

and system software automatically over the air and to allow apps to function properly.

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To configure the network

Add thefollowing URLs to the network whitelist.

URL Feature

https://ws.kappboard.com

Automatic iQ system software update

NOTE

Block access to https://ws.kappboard.com to prevent automatic iQ system software updates

https://*.mixpanel.com iQ system software

*.hockeyapp.net iQ system software

https://*.smarttech-prod.com SMARTNotebook® Player

http://*.loggly.com SMARTNotebook Player

http://*.smarttech.com iQ system software, Workspaces, app,

Activities app, SMARTNotebook Player

https://*.smarttech.com SMARTNotebook Player

https://www.fabric.io/ SMARTNotebook Player

https://*.classlab.com Workspaces app, Activities app

https://www.firebase.com/test.html Workspaces app, Activities app

https://*.smartamp.com Workspaces app, Activities app

https://*.google.com Activities app

http://*.google-analytics.com Activities app

https://www.gstatic.com Activities app

https://*.firebaseio.com Activities app

https://*.cloudfront.com Activities app

https://content.googleapis.com Workspaces app

https://gstatic.com Workspaces app

https://*.youtube.com Workspaces app, SMARTNotebook

Player

https://api.datamarket.azure.com Workspaces app

https://updates.airsquirrels.com Screen Share app

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To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share

app

1. Open the required TCP/UDP ports:

Protocol Port range Feature

TCP 80 Outbound http

UDP 123 Network Time Protocol

TCP 3689 iTunes music sharing

TCP 5000 Audio streaming

TCP 5353 mDNS

UDP 5353 mDNS

TCP 7000 Picture sharing

TCP 7001 Video streaming

UDP 7010 Display mirroring

UDP 7011 Display mirroring

TCP 7100 Display mirroring

TCP 47000 Audio negotiation

TCP 49152–65535 Dynamic ports

UDP 49152–65535 Dynamic ports

TCP 49228 Google Cast

TCP 50259 Google Cast

UDP 54780 Google Cast

UDP 62572 Google Cast

2. Configure the network to allow Bonjour and mDNS (multicast).

3. Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers.

NOTE

Using a 5 GHz wireless network connection may provide a better experience with the

Screen Share app.

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CHAPTER 4

CONFIGURING THE DISPLAY

To allow SMARTNotebook Player to connect to the display

NOTE

The network may have been configured to allow Network Time Protocol in To allow mobile

devices and computers to use AirPlay and Google Cast to use the Screen Share app.

Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers

Connecting the display to a network

The display can connect to a network using either Wi-Fi or an Ethernet connection. Network

administrators can also add a browser proxy or install a certificate.

To connect to a Wi-Fi network

1. If an Ethernet cable is connected to the display, disconnect it.

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

4. Tap Wi-Fi.

NOTE

Ensure Wi-Fi is turned On.

5. Select a wireless network.

If the Wi-Fi network is not password protected, the display connects to the network.

6. If the network requires a password, enter the Wi-Fi password and tap Connect.

If the network requires a user name and password, enter the user name and Wi-Fi password

and tap Connect.

TIP

Use the crosshairs to move the on-screen keyboard.

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To connect to an Ethernet network

Connect an Ethernet cable to the RJ45 receptacle on the display.

NOTE

The network must provide network settings via DHCP. If you require a static IP, use DHCP

reservation on your router.

To configure a proxy

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

3. Tap Wi-Fi.

4. Tap and hold the network to which you’re adding a proxy.

A dialog box appears.

5. Tap Modify network.

6. Select Show advanced options.

7. In the Proxy box, select Manual.

8. Enter the information in the Proxy hostname, Proxy port and Bypass proxy boxes.

9. Tap Save.

To install a certificate

NOTE

Certificates must be PFX format.

1. Copy a PFX format certificate to a USB drive.

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

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CHAPTER 4

CONFIGURING THE DISPLAY

4. Tap Wi-Fi > … > Advanced > Install Certificates.

The USBDrive window appears.

5. Tap USB Drive.

6. Select a certificate to install.

7. If required, enter a password to extract the certificate.

8. Optionally, enter a name for the certificate in the Certificate name box and reason for

certificate use in the Credential use box. Tap OK.

A window appears requesting that a lock screen PIN, pattern or password be set before using

the certificate.

9. Tap OK.

10. Select a pattern, PIN or password method. Tap OK.

IMPORTANT

Make note of the pattern, PIN or password. The pattern, PIN or password may be required to

install future certificates.

If the pattern, PIN or password is forgotten, a factory reset is required before installing more

certificates.

The iQ system software confirms the certificate was installed.

Evaluating the impact of Screen Share on your network data usage

When you connect your device or computer to the display using Screen Share, the screen sharing

protocol compresses the image from your device or computer. The protocol may transmit only

areas of the screen that change. This can make it difficult to estimate the impact of Screen Share

on a network where many users would like to screen share simultaneously.

For example, in a school where 30 teachers are using Screen Share simultaneously, 10% of

teachers might be streaming video while 90% might be sharing static content with occasional

updates. In such an instance, you could expect to see an additional 5 Mbps in network traffic. Use

the following table to help estimate the impact of wireless Screen Share on your network.

Content being shared Data rate transmission

Static content with minor screen movement 20 kbps

Static content with periodic scrolling or

refreshes

38 smarttech.com/kb/171164

Spikes briefly to 500–600 kbps, returns to 20

kbps

CHAPTER 4

CONFIGURING THE DISPLAY

Content being shared Data rate transmission

Gaming or streaming video with major screen

changes

700 kb/sec–1.2 Mbps

Updating system software

When the display is connected to the Internet, it updates the system software and the firmware

automatically.

When an update to the system software or firmware is available, the display downloads the update

in the background then waits for four hours of inactivity. When that happens, the display shows a

two-minute countdown before beginning the update. The countdown can be interrupted at any

time. The update begins when the countdown finishes. The display shows a blank screen for four

minutes. When the update is complete, the display shows the Whiteboard and any content that

was on Whiteboard before the update.

NOTE

You can configure your organization’s network to allow or prevent automatic system software

and firmware updates (see Configuring the display’s network connection on page33).

Applying an automatic system software update manually

If the display has downloaded the system software update but hasn’t yet applied the update, you

can start the update process manually from Settings.

To apply an automatic system software update manually

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

3. Scroll to Auto Update.

4. Under Check for Updates Now, tap Apply Update Now.

The display turns off and then turns back on. The display then applies the update.

If there is an update for the pen firmware, the pen’s indicator light will flash green or amber.

Leave the pen in the tray until the pen’s light is a solid color.

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CHAPTER 4

CONFIGURING THE DISPLAY

Updating system software manually

You can download system software updates at smarttech.com/downloads and update your display

using a USB drive.

Switching to the Beta channel

The Beta channel is meant for advanced users who are comfortable using pre-release software.

System software releases in the Beta channel contain new features that are still in development.

IMPORTANT

l You may encounter bugs or other unexpected behavior in pre-release software.

l Features previewed in the Beta channel may never appear in a Stable channel release.

l There may be frequent updates to the display’s system software.

l The user interface may change significantly as features develop.

l If you switch to the Beta channel and want to return to the Stable channel, you must perform

a factory reset that erases all of the display’s settings.

Before switching to the Beta channel

Before switching to the Beta channel, back up important Whiteboard content using the

SMARTkapp® app. See the SMARTBoard 7000 series interactive displays user’s guide

(smarttech.com/kb/171163).

Switching between the Beta and Stable channels

To switch to the Beta channel

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

3. Tap Auto Update.

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CHAPTER 4

CONFIGURING THE DISPLAY

4. Tap Update Channel, and then select Beta Channel.

A dialog box appears asking you to confirm the switch to the beta system software releases.

The display checks for a Beta system software update.

To switch to the Stable channel

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

3. Tap Auto Update.

4. Tap Update Channel, and then select Stable Channel.

A dialog box appears asking you to confirm the switch to the Stable channel system software

releases.

The display checks for a Stable channel system software update.

5. Tap Ready to apply update.

Getting support and sending feedback

SMART Support will not be able to help you resolve problems you may encounter in Beta channel

releases.

SMART appreciates your willingness to use Beta channel releases and values all types of

feedback.

l Report issues with Beta channel releases at smarttech.uservoice.com.

l Provide feedback to SMART about new features at smarttech.uservoice.com.

l Suggest new features to SMART at smarttech.uservoice.com.

41 sma rttech.com/kb/171164

CHAPTER 4

CONFIGURING THE DISPLAY

Adding or removing apps from the launcher

You can add or remove apps from the launcher.

To add or remove apps from the launcher

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

3. Tap Launcher.

4. Select the apps you want to include in the launcher.

Clear the check boxes for apps you want to remove from the launcher.

Enabling the Whiteboard Library

The display saves Whiteboard sessions to the Library.

The Library is disabled on some displays and must be enabled if you want to save Whiteboard

sessions or continue previous sessions.

To enable the Library

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

Tap Applications, and then tap Whiteboard .

4. Switch the Library option ON.

42 smarttech.com/kb/171164

Chapter 5

Installing SMART software on connected computers 43

Installing SMART Learning Suite 43

Installing SMART MeetingPro software 44

Setting connected computers’ resolutions and refresh rates 44

Install SMARTsoftware and set the resolution and refresh rate on any computers you connect to

the display.

NOTE

For information about connecting computers, see Connecting cables for room computers,

guestlaptops and other input sources on page23.

Installing SMART software on connected computers

The display comes with either SMARTLearning Suite or SMARTMeetingPro® software.

Installing SMART Learning Suite

The SBID-7075, SBID-7086, SBID-7275 and SBID-7286 models come with one license of SMART

LearningSuite. You can download SMART LearningSuite from smarttech.com/downloads and

install it on a room computer.

You can purchase additional licenses of SMARTLearning Suite to install on other computers.

Contact your authorized SMART reseller (smarttech.com/where) for more information.

IMPORTANT

Make sure a computer meets the minimum requirements in the SMARTNotebook software

release notes before you install SMART Learning Suite.

43 smarttech.com/kb/171164

CHAPTER 5

CONFIGURING CONNECTED COMPUTERS

Installing SMART MeetingPro software

The SBID-7075P, SBID-7086P, SBID-7275P and SBID-7286P models come with one room license

and ten personal licenses of SMARTMeetingPro software. You can download

SMARTMeetingPro software from smarttech.com/downloads and install the room license on a

room computer and the personal licenses on up to then users’ laptops.

You can purchase additional licenses of SMARTMeetingPro software to install on other

computers. Contact your authorized SMART reseller (smarttech.com/where) for more information.

IMPORTANT

Make sure a computer meets the minimum requirements in the SMARTMeetingPro software

release notes before you install SMARTMeetingPro software.

Setting connected computers’ resolutions and refresh rates

The following table presents the recommend resolutions and refresh rates for the display’s input

sources:

Input source Resolution Refresh rate

HDMI 1 3840×2160 60Hz

HDMI 2 1920×1080 60Hz

DisplayPort 1920×1080 60Hz

VGA 1920×1080 60Hz

If possible, set any connected computers to these resolutions and refresh rates. See the

connected computers’ operating system documentation for instructions.

44 smarttech.com/kb/171164

Chapter 6

Checking the display installation 45

Cleaning the display 45

Maintaining ventilation 46

Preventing condensation 46

Replacing the pens and eraser 47

Turning the display off and back on 47

Resetting the display 48

Removing and transporting the display 48

With proper maintenance, the display will provide years of use.

Checking the display installation

Inspect the display installation frequently to ensure that it remains securely installed.

l Check the mounting location for signs of damage or weakness that can occur over time.

l Check for loose screws, gaps, distortions or other issues that could occur with the mounting

hardware.

If you find an issue, contact a trained installer.

Cleaning the display

Follow these instructions to clean the display’s screen and frame without damaging the screen’s

anti-glare coating or other product components.

CAUTION

l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on

the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l Do not rub the screen with dense or rough material.

l Do not apply excessive pressure to the screen.

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CHAPTER 6

MAINTAINING THE DISPLAY

l Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate

or discolor the screen.

To clean the screen

1. Turn off the display (see Turning the display off and back on on the facing page).

2. Wipe the screen and frame with a lint-free, non-abrasive cloth.

NOTE

Alternatively, you can use a damp cloth with a drop of dish soap.

Maintaining ventilation

The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling

and can lead to product failure.

l Clean accessible ventilation holes monthly with a dry cloth.

l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes

regularly. You might have to remove the display from the wall. For more information on

removing the display, see Removing and transporting the display on page48.

CAUTION

Avoid setting up or using the display in an area with excessive levels of dust, humidity or smoke.

Preventing condensation

The screen contains layers of glass that can collect condensation, especially in the following

conditions:

l Temperature extremes with high humidity

l Rapid changes in humidity, which can occur when you operate the product near water (such as

a pool, kettle or air conditioner ventilator)

To evaporate condensation from the display

1. Remove the humidity source from the display, if possible.

2. Turn off the display.

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MAINTAINING THE DISPLAY

3. Remove any moisture from the display with a smooth, dry cloth.

4. If the display has been moved from a colder environment to a warmer environment (for

example, from storage to the installation site), leave the display turned on for 48 hours.

Otherwise, leave the display turned off for 48 hours.

Replacing the pens and eraser

To prevent damage to the display’s anti-glare coating, replace a pen if its nib or eraser pad

become worn. You can purchase replacement pens and erasers from the Store for SMART Parts

(seesmarttech.com/Support/PartsStore).

Turning the display off and back on

In most situations, you can put the display to sleep when not using it following the instructions in the

SMARTBoard 7000 series interactive displays user’s guide (smarttech.com/kb/171163).

In some situations, such as when you need to transport the display or clean its screen, you need to

turn off the display for a period of time. You can turn it back on after.

To turn the display off

Press the Power button on the convenience panel for four seconds.

A slider appears on the screen.

2. Move the slider to the right.

NOTE

Wait at least 30 seconds before turning the display back on.

To turn the display back on

Press the Power button on the convenience panel.

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CHAPTER 6

MAINTAINING THE DISPLAY

Resetting the display

You can reset the display and the iQ appliance using the convenience panel.

To reset the display

Press and hold the Power button on the convenience panel for 10 seconds.

The display and iQ appliance reset.

Removing and transporting the display

If the display is wall mounted, you might need to remove it from its current location and transport it

to another location on occasion.

To remove the display safely, use two or more trained installers.

WARNING

l Do not attempt to move the display by yourself. The display is very heavy.

l Do not move the display by connecting a rope or wire to the handles on the back. The

display can fall and cause injury and product damage.

IMPORTANT

Follow any documentation included with the third-party mounting hardware.

To remove the display

1. Turn off any connected computers.

2. Turn off the display (see Turning the display off and back on on the previous page).

3. Flick the switch beside the AC power inlet to the OFF(O) position.

4. Remove all accessible cables and connectors.

5. Remove the iQ appliance from the accessory slot.

48 smarttech.com/kb/171164

CHAPTER 6

MAINTAINING THE DISPLAY

6. Lift the display from its mounting location.

WARNING

Do not place the display on a sloping or unstable cart, stand or table. The display could fall,

resulting in injury and severe product damage.

CAUTION

Do not leave the display face up, face down or upside down for an extended period. This

could cause permanent damage to the screen.

7. Remove the mounting brackets.

To transport the display

See Transporting the display on page13.

49 smarttech.com/kb/171164

Chapter 7

Troubleshooting the display 51

Resolving issues with power 52

Resolving issues with presence detection 52

Resolving issues with video 53

Resolving issues with image quality 53

Resolving issues with audio 55

Resolving issues with touch and digital ink 56

Troubleshooting the display’s software 57

Resolving general issues 57

Resolving issues with Activities 58

Resolving issues with Workspaces 58

Resolving issues with SMARTNotebook Player 58

Resolving issues with Browser 59

Resolving issues with Input 59

Resolving issues with Screen Share 60

Resolving issues with Android mobile devices 61

Resolving issues with Apple devices 63

Resolving issues with Chrome browser and Chromebook 65

Resolving issues with Windows computers 67

Advanced troubleshooting for Screen Share 69

Referring to the SMART knowledge base for additional troubleshooting information 70

Contacting your reseller for additional support 70

Locating the display serial number 71

Locating the iQ appliance serial number 71

This chapter explains how to troubleshoot issues with the display and its software.

Troubleshooting the display

The following information helps you resolve a variety of common issues with the display, including

issues with:

l Power

l Presence detection

51 smarttech.com/kb/171164

CHAPTER 7

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l Video

l Image quality

l Audio

l Touch and digital ink

Resolving issues with power

Issue Solutions

The display doesn’t turn on and its power light isn’t lit.

The display turns on, its power light is lit,but nothing shows on the screen.

l Make sure the power cable is securely fastened to the power outlet and the

display.

l Make sure the switch beside the AC power inlet is in the ON (I) position.

l Make sure the power outlet is working by testing it with a different device.

l Make sure the power cable is workingby testing it with a different device.

l Pick up a pen or press the Power button.

l See Resolving issues with video on the facing page.

l Restart the display.

See Tur ning the display off and backon on page47.

The display doesn’t turn on when you use a connected computer’s

l Make sure the computer is on.

l Pick up a pen or press the display’s Power button.

mouse or keyboard.

You’re experiencing other issues with power, or the previous

See Referring to the SMART knowledge base for additionaltroubleshooting information on page70.

solutions don’t resolve the issue.

Resolving issues with presence detection

Issue Solutions

The display doesn’t enter Ready mode when users enter the room.

The display enters Ready mode when it shouldn’t.

l Make sure all cables are securely connected.

l Make sure nothing is blocking the pr esence detection sensors.

l Checkfor and, if possible, move the display awa y fr om the following:

Directsunlight

Bright lights

Forced air ducts

Plasma displays

Infrared audio systems and other infrared sources

Polished floors, glass walls, or other reflective surfaces

l Be awa re that the display’s presence detection ra nge is 16'(5m).

You’re experiencing other issues with presence detection, or the previous solutions don’t resolve the issue.

52 smarttech.com/kb/171164

See Referring to the SMART knowledge base for additionaltroubleshooting information on page70.

CHAPTER 7

TROUBLESHOOTING

Resolving issues with video

Issue Solutions

You’re experiencing general issues with video.

l Make sure any connected computers are on and not in Standby m ode.

l Set connected computers’ resolution and refresh rate to values that the display

supports.

See Setting connected computers’ r esolutions and refr esh rates on page44.

l Restart the display and any connected computers.

See Tur ning the display off and backon on page47.

The display is on, but nothing shows on the screen.

l Make sure any connected computers are on and not in Standby m ode.

l Make sure the screen is working by pressing the Home button (below the

screen) to open the launcher.

l Restart the display and any connected computers.

See Tur ning the display off and backon on page47.

A computer is connected to the

Make sure the computer is connected to the currently selected input. display, but only a “Looking for a connection” message appears on the screen.

You want to output video to another display.

You’re experiencing other issues with video, or the previous solutions

Be awa re that only displays with newer AM30 or AM40 appliances support

videooutput.

See Referring to the SMART knowledge base for additionaltroubleshooting

information on page70. don’t resolve the issue.

Resolving issues with image quality

Issue Solutions

You’re experiencing the following or similar issues with image quality:

l There ar e lines or snow on

the screen.

l The image if flickering or

flashing.

l Set the connected computer’s resolution and refresh rates to values that the

display supports.

See Setting connected computers’ r esolutions and refr esh rates on page44.

l Open the on-screen display menu. If it appear s correctly, the issue is with the

videoinput.

l Adjust the display’s image settings.

If you have an iQ appliance (AM30 ), see Display on page78.

If you have an iQ appliance (AM40 ), see Display on page80.

l Restart the display.

See Tur ning the display off and backon on page47.

There ar e bright spots on the screen.

l Open the on-screen display menu. If it appear s correctly, the issue is with the

videoinput.

l Take a photograph of the screen and send it to SMART support. If SMART

support determines that the issue is with the screen and the display is under

warranty,you may be eligiblefor a r eplacement.

The image isn’t clear. There are lines,doubleimages or other distortions.

Adjust the display’s image settings.

If you have an iQ appliance (AM30 ), see Display on page78.

If you have an iQ appliance (AM40 ), see Display on page80.

53 smarttech.com/kb/171164

CHAPTER 7

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Issue Solutions

Colors don’t a ppear correctly. l Be a war e that if two or more displays ar e mounted side-by-side,there could be

minor differences in colors across the displays. This issue is not unique to

SMART products.

l If you’re using a VGA video input, use a different cable or connect a different

source to see if the issue is with the cable or input source.

The image is cut off or shiftedto the left or r ight.

The image doesn’t fill the entire screen.

A persistent image appears on the display.

You’re experiencing other issues with image qua lity, or the previous solutions don’t resolve the issue.

l Adjust any connected computers’ video settings, par ticularly zoom, crop and

underscan.

See the computer’s operating system documentation.

l If the computer’s desktop is entirely black,change it to dark gray or a different

color.

l If the computer’s background is extended across m ultiple screens, duplicate the

desktopacross the screens or set the display as the only screen.

Adjust any connected computers’ video settings, par ticularly overscan.

See the computer’s operating system documentation.

See Image persistence or burn in on LCDdisplays.

See Referring to the SMART knowledge base for additionaltroubleshooting

information on page70.

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Resolving issues with audio

Issue Solutions

You’re experiencing the following or similar issues with audio:

l No sound is coming from the

speakers.

l Sound is coming fr om the

speakers, but the volume is low.

l The sound is distorted or

muffled.

There is a whine or buzzing sound coming from the back of the display.

l If you’re using external speakers, make sure the speakers are tur ned on.

l Make sure the cables connecting the display to the computer ar e securely

fastened.

NOTES

The display’s stereo 3.5 mm in connector works with the VGA input.

Connectingan audio cable to the display’s stereo 3.5 mm out connector disables the internal speakers.

If you’re using the display’s S/PDIF out connector to connect a sound bar or receiver for external speakers, see Connecting external speakers on page25.

l Adjust the volume on the display and the connected computer and make sure

neither are muted.

l Adjust the display’s audio settings.

If you have an iQ appliance (AM30 ), see Audio on page78.

If you have an iQ appliance (AM40 ), see Audio on page80.

l Make sure the display is set as the default audio devicefor the connected

computer’s a udio output.

See the connected computer’s operating system documentation.

l If you’re using the integrated speakers, set the volume for the computer and any

running applications to 80%, and then adjust the display’s volume.

If you’re using external speakers, set the volume for the computer, any running

applications a nd the display to 80%, and then adjust the speakers’ volume.

Be awa re that these sounds are normal. Most displays emit electrical noise.

Such sounds may be more noticeable with some displays than with others.

You’re experiencing other issues with audio,or the previous solutions don’t resolve the issue.

55 smarttech.com/kb/171164

See Referring to the SMART knowledge base for additionaltroubleshooting

information on page70.

CHAPTER 7

TROUBLESHOOTING

Resolving issues with touch and digital ink

Issue Solutions

You’re experiencing the following or similar issues with touch and digital ink:

l When users touch or write on

the screen, the pointer or digital ink appears in the wrong place.

l Touch and digital ink a re

intermittent.

l Digital ink disappears as you

write.

l Digital ink colors change

unexpectedly.

The display responds to touch but not to wr iting with a pen.

The display doesn’t respond to touch or writing with a pen.

You’re experiencing issues with one or more of the display’s pens.

l Restart the display.

See Tur ning the display off and backon on page47.

l Confirm with the installers that the computer is connected to the display with

only a single cable.

l Make sure SMART Product Drivers and SMARTInk are installed and r unning on

any connected computers.

l Use a known working pen from another display to checkif the issue is being

caused by the pen.

l Remove infrared sources such as incandescent or a rc lights,desk lamps and

infrared audio devices or m ove the display to another location in the room.

l Update the firmware.

l Remove the display from the wall, calibrate it and confirm if this resolves the

issue. If it does, check the walland wallmount for issues.

Reinstall or update SMART Product Drivers.

Make sure any connected computers have detected the display’s USB

connection and installed drivers. On Windows computers, open Device Manager

and make sure there is no red X or yellow explanation mark (!) over the display’s

icon.On M ac computers, open System I nformation a nd ensure ther e are no

error messages in the display’s row.

l Use only SMART Boar d 7000 series interactive display pens with the display.

Pens fr om other interactivedisplays aren’t compatible.

l Return the pen to its magneticholder to calibrate it.

l Make sure the pen’s pressure sensitive switch isn’t damaged or dirty.

l If one pen isn’t working,make sure the pen is paired with the display and is fully

charged.

See Pens on page6.

l If all pens aren’t working, retur n the pens to their magneticholders and restart

the display.

See Tur ning the display off and backon on page47.

You can’t write or draw in Microsoft® Office.

You’re experiencing other issues with touch and digital ink,or the previous solutions don’t resolve the issue.

56 smarttech.com/kb/171164

l Make sure Microsoft Office 2013 or later is installed.

l Reinstall or update SMART Product Drivers and SMARTInk.

See Referring to the SMART knowledge base for additionaltroubleshooting

information on page70.

CHAPTER 7

TROUBLESHOOTING

Troubleshooting the display’s software

This section explains how to troubleshoot the display’s software.

Resolving general issues

Issue Solutions

An app or feature is missing or not available.

The iQ apps and fea tures do not appear when the display is turned on.

There is no content from the HDMI videoout connector.

When updating the iQ system software with a USB drive, the update process doesn’t star t.

l The apps and features available depend on the iQ a ppliance model.

See the Identifying your iQ appliance model wizar d.

l The iQ system softwar e may not include that feature or a pp.

See the iQ system software r elease notes.

l The app may be disabled.

If you have an iQ appliance (AM30 ), see Launcher on page78.

If you have an iQ appliance (AM40 ), see Launcher on page80.

l Wait for a minute after first turning on the display or switchingthe input source to

the iQ appliance. This delay may be longer immediately after upgrading the iQ

system software.

l The iQ appliance has stopped responding dur ing startup or after a system

software update. Turn offthe display, unplug the power cable and wa it at least

30 seconds before reconnecting the power cable and turning on the display.

The connected HDMI syncdevice (for example,a display,video splitter, video

extender or video capture system) may not support High-Bandwidth Digital

Content Protection (HDCP).

Make sure the sync device is a ble to receive a nd display HDMI content that is

protected by HDCP.For more information,see SMART Board interactive flat

panels and High-bandwidth Digital Content Protection (HDCP).

l The iQ system softwar e version already installed may be newer than or the

same version as the version on the USB drive.

Compare the version num ber of the current iQ system softwar e with the version

number ofthe upgrade file on the USB drive.

l Follow the installation instructions provided on SMART’s website when updating

the iQ system softwar e.

Annotations only appear in the Browser and Screen Share apps.

When the annotation is open in the Whiteboard app,you’re unable to connect the SMARTkapp app to your display.

57 smarttech.com/kb/171164

TIPS

Make sure the USB drive is FATformatted.

Make sure the file has not been renamed or unzipped.The file should be copied to the USB drive unmodified.

Make sure the file is located in the root folder on the USB drive.

Make sure the USB drive is inserted in the convenience panel on the display’s frame.

After inserting the USB drive in the convenience panel, switch to the Whiteboard app.

Currently,only the Browser and Screen Share apps support ink and

annotations.

The SMARTkapp app is unable to connect to the display when an annotation is

open in the Whiteboard app.

CHAPTER 7

TROUBLESHOOTING

Issue Solutions

You can’t ink on the screen when

To ink on the screen, pick up a pen and star t drawing. you press the Freeze button.

Resolving issues with Activities

Issue Solutions

There is an issue with Activities. l Make sure the display is connected to a networ k.

See Connecting to a network on page33.

l If Activities can’t visit secure (https) websites, make sur e the display’s date and

time are correct.

If you have an iQ appliance (AM30 ), see Date & time on page77.

If you have an iQ appliance (AM40 ), see Date & Time on page81.

l Make sure the network firewall isn’t blocking services required for Activities.

See Configuring the display’s network connection on page33.

l Contact your system administrator.

Resolving issues with Workspaces

Issue Solutions

Workspaces is unable to display any content.

l Make sure the display is connected to a network.

See Connecting to a network on page33.

l If Workspaces can’t visit secure (https) websites, make sure the display’s date

and time are correct.

If you have an iQ appliance (AM30 ), see Date & time on page77.

If you have an iQ appliance (AM40 ), see Date & Time on page81.

l Make sure the network firewall isn’t blocking services required for Workspaces.

See Configuring the display’s network connection on page33.

l Contact your system administrator.

Resolving issues with SMARTNotebook Player

Issue Solutions

The display’s name doesn’t appear in the list of available devices.

I’m unable to download SMARTNotebookPlayer.

58 smarttech.com/kb/171164

ll Make sure the display a nd computer are set to the correct date and time.

If you have an iQ appliance (AM30 ), see Date & time on page77and your

computer’s documentation.

If you have an iQ appliance (AM40 ), see Date & Time on page81 and your

computer’s documentation.

l Restart the display.

See Tur ning the display off and backon on page47.

l If you’re using an iPhone, download the app from the Apple AppStore.

l Notebook Player is currently unavailable for Androiddevices and iPad devices.

CHAPTER 7

TROUBLESHOOTING

Issue Solutions

I’m unable to sign in to Notebook

Use your Google or Microsoft account to sign in. Player.

There ar e no SMARTNotebook files in the mobile app.

You need to share a SMARTNotebook file with the display.

See the SMARTBoard 700 0 series interactive displaysuser’s guide

(smarttech.com/kb/171163) and your computer’s documentation.

The mobile device or Notebook Player is no longer connected to the

The display or the mobile device is unable to connect to the Internet. Check the

settings for the display and the mobile device and try connecting again. display.

The display can’t generate a pairing code

You can resolve the issue by restarting the display.

See Tur ning the display off and backon on page47. The Notebook Player mobile app can’t be used to remotelycontrol the SMARTNotebookfileon the display

Resolving issues with Browser

Issue Solutions

There is an issue with Browser. l M ake sure the display is connected to a network.

See Connecting to a network on page33.

l If Br owser can’t visitsecure (https) websites,ensure the display’s date and time

are correct.

If you have an iQ appliance (AM30 ), see Date & time on page77.

If you have an iQ appliance (AM40 ), see Date & Time on page81.

l Contact your system administrator.

Resolving issues with Input

Issue Solutions

There is an issue with the image. l See Resolving issues with video on page53 for m ore information.

l Connect the computer to the display’s connectors.

l If you’re using two connected video cables, use one longer cable or move the

computer so it’s within a single cable length of the iQ appliance.

l The computer’s videoresolution settings and refr esh ra tes aren’t supported by

the display. The display supports the following resolutions a nd refresh rates:

1920 × 1080 at 6 0 Hz

1280 × 720 at 60 Hz

59 smarttech.com/kb/171164

CHAPTER 7

TROUBLESHOOTING

Issue Solutions

There is an issue with touch. l Make sure the USB cable is securely fastened to both your computer and the

display.

l Use a USB 2.0 cable a nd make sure it’s connected to the correct USB

receptacle.

See Connecting cables for room computers, guestlaptops and other input

sources on page23.

l If touch interactivity is slow, close some open applications on the computer.

l Make sure the latest version of SMART Product Drivers is installed on your

computer.

See smarttech.com/downloads.

l Remove any USB cable extenders. For best results, use a 16' (5 m) or shorter

USB cable.

There is an issue with audio. l See Resolving issues with audio on page55.

l Turn off the mute setting on your computer.

l Turn up the volume on your computer.

l Turn up the volume on the display.

See Convenience panel on page8.

Resolving issues with Screen Share

TIP

In some instances, restarting the Screen Share app and its discovery services resolves issues

with the app.

1. On the display, open the launcher.

The launcher appears.

Tap Settings .

3. Scroll to Applications > Screen Share.

4. Tap Reset.

60 smar ttech.com/kb/171164

CHAPTER 7

TROUBLESHOOTING

Resolving issues with Android mobile devices

Issue Solutions

The display’s name doesn’t appear in the list of available devices.

l Make sure your mobile device is on the same network as the display.

l Not all Android devices can initiate Screen Shar e from the notification drawer.

Download the Google Home app fr om Google Play™ to use Screen Share.

l If your display is using a wired networ k connection, try connecting it to a wireless

network.

NOTE

Wired and wireless networks don’t often share the same network subnet. Connectingthe display to a wireless network might help the connection between the display and a mobile device or computer that’s connected wirelessly.

l Make sure the display a nd computer are set to the correct date and time.

If you have an iQ appliance (AM30 ), see Date & time on page77and your

computer’s documentation.

If you have an iQ appliance (AM40 ), see Date & Time on page81 and your

computer’s documentation.

l On your mobile device,turn Airplane mode on and then off a gain.

l Restart your Android mobile device.

NOTE

Restarting your Androiddevice can clear network address information that your device had cached. Restarting the device can also reinitialize a udio and videoencoders that might have stopped working properly.

l Restart the display.

See Tur ning the display off and backon on page47.

l If you’ve restarted your display and stilldon’t see the display’s name in the list of

devices, wait several minutes and then tr y to connect to the display a gain.

l Ensure you have the latest operating software on your Android device.Make

sure no system updates are pending for your Android device.See the device’s

user guide for mor e information.

The display’s name appears in the listof a vailable devices but you’re unable to connect to it.

61 smarttech.com/kb/171164

l Open the Screen Share app.

a. On the display, open the launcher.

The launcher appears.

Tap Screen Share .

CHAPTER 7

TROUBLESHOOTING

Issue Solutions

The videois choppy or the audio isn’tin sync with the video.

l If your networ k is slow or congested, Screen Share is affected.Contact your

administrator.

l Your m obiledevice could be connected to a different access point than your

display, which can increase latency. Tur n Airplane mode on and then off on your

mobile device to tr y to connect to a closer access point.

l Make sure the antenna is attached to the iQ appliance.

l Sharing videos or playing videogames with frequent screen updates requires

more network bandwidth.Try reducing the video qualityto improve

performance.

See Evaluating the impact of Screen Share on your network data usage on

page38.

l Your m obiledevice m ay not be optimizedfor sharing its screen and is limited to

lower quality performance. Try connecting with a different mobile device.

l Ensure you have the latest operating software on your Android device.Make

sure no system updates are pending for your Android device.See the device’s

user guide for mor e information.

The videohas no audio. l Make sur e the volume on your Android deviceis turned up and the display is not

muted.

l Turn up the volume on the display.

See Convenience panel on page8.

l Make sure you have the latest operating softwar e on your Android mobile

device.

l Restart your mobile device.

The screen is not r esponding to

Touch interactions are not supported while using Screen Share. touch or you’re unable to write or draw with the pens.

The issues persist even after you’ve restar ted your Android mobile device and ensured it is on the same network as the display.

Contact your system administrator.

62 smarttech.com/kb/171164

CHAPTER 7

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Resolving issues with Apple devices

Issue Solutions

The display’s name doesn’t appear in the list of available devices.

l Make sure your mobile device or computer is on the same network as the

display.

l If your display is using a wired networ k connection, try connecting it to a wireless

network.

NOTE

l Make sure the display a nd computer are set to the correct date and time.

If you have an iQ appliance (AM30 ), see Date & time on page77and your

computer’s documentation.

If you have an iQ appliance (AM40 ), see Date & Time on page81 and your

computer’s documentation.

l On your mobile device,turn Airplane mode on and then off on your mobile

device.

l Restart your mobile device.

NOTE

Restarting your mobile device can clear networ k address information that your mobile device had cached. Restarting the mobile device can also reinitialize audio and video encoders that might ha ve stopped working properly.

l On your computer, turn Wi-Fi off and then backon, or disconnectand then

reconnect the Ether net cable.

l Restart your computer.

The display’s name appears in the listof a vailable devices but you’re unable to connect to it.

63 smarttech.com/kb/171164

NOTE

Restarting your computer can clear network address informa tion that your computer had cached. Restarting the computer can also reinitializeaudio and videoencoders that might have stopped working properly.

l Restart your display.

See Tur ning the display off and backon on page47.

l If you’ve restarted your display and stilldon’t see the display’s name in the list of

devices, wait several minutes and then tr y to connect to the display a gain.

l Make sure your computer or device has the latest operating system softwar e.

Open the Screen Share app.

a. On the display, open the launcher.

The launcher appears.

Tap Screen Share .

CHAPTER 7

TROUBLESHOOTING

Issue Solutions

The videois choppy or the audio isn’tin sync with the video.

l If your networ k is slow or congested, Screen Share is affected.Contact your

administrator.

l The display and the mobile device or computer could be connected to different

wireless a ccess points, which can increase latency. On the mobile device, turn

Airplane mode on and back off to try to connect to a closer access point. On the

computer, disconnect and then reconnect the Ethernet cable or turn Wi-Fi off

and then back on to try to connect to a closer access point.

l Make sure the antenna is attached to the iQ appliance.

l Reduce your computer’s display resolution to 1920 × 10 80 or lower.

l Sharing videos or playing videogames with frequent screen updates requires

more network bandwidth.Try reducing the video qualityto improve

performance.

See Evaluating the impact of Screen Share on your network data usage on

page38.

l Make sure your computer or device has the latest operating system softwar e.

The videohas no audio. l Make sur e the volume on your iOS device is turned up and the display is not

muted.

l Make sure the Ring/Silent switch isn’tset to silent on your mobile device.

l Turn up the volume on the display.

See Convenience panel on page8.

The screen is not r esponding to

Touch interactions are not supported while using Screen Share. touch or you’re unable to write or draw with the pens.

The issues persist even after you’ve

Contact your system administrator. restar ted your Mac computer or iOSmobile device and ensured they are on the same network as the display.

64 smarttech.com/kb/171164

CHAPTER 7

TROUBLESHOOTING

Resolving issues with Chrome™ browser and Chromebook™

Issue Solutions

The display’s name doesn’t appear in the list of available devices.

l Make sure your computer is on the same network as the display.

l If your display is using a wired networ k connection, try connecting it to a wireless

network.

NOTE

l Make sure the display a nd computer are set to the correct date and time.

If you have an iQ appliance (AM30 ), see Date & time on page77and your

computer’s documentation.

If you have an iQ appliance (AM40 ), see Date & Time on page81 and your

computer’s documentation.

l On your computer, turn Wi-Fi off and then backon, or disconnectand then

reconnect the Ether net cable.

l Restart your computer.

NOTE

l For more information about the GoogleCast browser extension, see Casting a

tab or entire desktop.

l Restart your display.

See Tur ning the display off and backon on page47.

l If you’ve restarted your display and stilldon’t see the display’s name in the list of

devices, wait several minutes and try to connect to the display again.

The display’s name appears in the listof a vailable devices but you’re unable to connect to it.

65 smarttech.com/kb/171164

Open the Screen Share app.

a. On the display, open the launcher.

The launcher appears.

Tap Screen Share .

CHAPTER 7

TROUBLESHOOTING

Issue Solutions

The videois choppy or the audio isn’tin sync with the video.

Parts of the image do not display correctly when sharing streaming videoto the display.

The screen is not r esponding to touch or you’re unable to write or draw with the pens.

l If your networ k is slow or congested, Screen Share is affected.Contact your

administrator.

l Not all devices are designed for video encoding for Screen Sharing, so video

streaming might not behave as expected.

l Sharing videos or playing videogames with frequent screen updates requires

more network bandwidth.Try reducing the video qualityto improve

performance.

See Evaluating the impact of Screen Share on your network data usage on

page38.

l Screen Share ha s not been optimizedfor perfor mance with Chromebooks.For

best results, limit usage to static content.

l The display and the computer might be connected to different wireless access

points,which can increase latency.On the computer, disconnect and then

reconnect the Ether net cable or turn Wi-Fi off and then back on to try to connect

to a closer access point.

l Make sure the antenna is attached to the iQ appliance.

If sharing content from a Chrome browser tab,share the entire desktop. See the

SMARTBoard 7000 series interactive displays user ’s guide

(smarttech.com/kb/171163) for more information.

Touch interactions are not supported while using Screen Share.

66 smarttech.com/kb/171164

CHAPTER 7

TROUBLESHOOTING

Resolving issues with Windows® computers

Issue Solutions

The display’s name doesn’t appear in the list of available devices.

l Make sure your computer is on the same network as the display.

l If your display is using a wired networ k connection, try connecting it to a wireless

network.

NOTE

l Make sure the display a nd computer are set to the correct date and time.

If you have an iQ appliance (AM30 ), see Date & time on page77and your

computer’s documentation.

If you have an iQ appliance (AM40 ), see Date & Time on page81 and your

computer’s documentation.

l On your computer, turn Wi-Fi off and then backon, or disconnectand then

reconnect the Ether net cable.

l Restart your computer.

NOTE

l Restart your display.

See Tur ning the display off and backon on page47.

l If you’ve restarted your display and stilldon’t see the display’s name in the list of

devices, wait several minutes and try to connect to the display again.

l Make sure the operating system on your computer is up to date.

l If you’ve restarted your display and stilldon’t see the display’s name in the list of

devices, wait several minutes and then tr y to connect to the display a gain.

l A Mac computer, Apple mobile device or Androidmobile device is sharing

content with the display.Disconnect the computer or mobile device.

The display’s name appears in the listof a vailable devices but you’re unable to connect to it.

67 smarttech.com/kb/171164

Open the Screen Share app.

a. On the display, open the launcher.

The launcher appears.

Tap Screen Share .

CHAPTER 7

TROUBLESHOOTING

Issue Solutions

The videois choppy or the audio isn’tin sync with the video.

When using Mira cast, you can’t add or connect to display

l If your networ k is slow or congested, Screen Share is affected.Contact your

administrator.

l The Wi-Fi signal could be weak. Contact your administrator.

l Your device could be connected to a different access point than your display,

which can increase latency.Turn Airplane mode on a nd then off on your

computer to try to connecting to a closer a ccess point.

l Sharing videos or playing videogames with frequent screen updates requires

more network bandwidth.Try reducing the video qualityto improve

performance.

See Evaluating the impact of Screen Share on your network data usage on

page38.

l Make sure the antenna is attached to the iQ appliance.

l Reduce your computer’s resolution to 1920 × 1080 or lower.

l Make sure the operating system on your computer is up to date.

l If you’re using AirParrot, make sure AirParr ot is up to date.

l If you’re using Chrome make sure the browser is version 52 or later and is up to

date.

l If you’ve restarted your display and stilldon’t see the display’s name in the list of

devices, wait several minutes and then tr y to connect to the display a gain.

l If you can't add the display,wait for itto become ready a nd then try again. If that

doesn’t work, try r estarting your computer and display.

See Tur ning the display off and backon on page47.

l If your computer won't connect to the display,try removingand then adding it

again.

a. On your computer, swipe in from the right edge of the screen, and then

tap Settings > Change PC settings.

With a mouse, point to the lower-right corner of the screen, move the pointer up and clickSettings > Change PC settings.

b. ClickPC and Devices > Devices.

c. Select the display,and then click Remove Device.

d. On your computer, swipe in from the r ight edge of the screen, and then

tap Devices.

With a mouse, point to the lower-right corner of the screen, move the pointer up and clickDevices.

e. ClickProject > Add a wireless display

f. Select the display in the list of devices found, and follow the on-screen

instructions.

l If the display is connected to the network with a n Ethernet cable, Wi-Fi needs to

be enabled.However, the display doesn’t need to be connected to a wireless

network..

68 smarttech.com/kb/171164

CHAPTER 7

TROUBLESHOOTING

Issue Solutions

When using Mira cast, the text on your display is fuzzy or images stutter

When using Mira cast, audio continues to play on the computer and not on the display.

The screen is not r esponding to touch or you’re unable to write or draw with the pens.

NOTE

Projecting fast-action games to thedisplay might not work well.

Change the screen resolution on your PC.

a. On your computer, swipe in from the right edge of the screen, and then

tap Search.

With a mouse, point to the lower-right corner of the screen, move the pointer up and clickSearch.

b. Enter Screen resolution in the search box and click Display settings.

c. Use the Resolution slider to choose a different screen resolution.

l Disconnect the display and then r econnect to it.

l Checkthat the display is selectedas your default audio device.

a. On your computer, swipe in from the right edge of the screen, and then

tap Search.

With a mouse, point to the lower-right corner of the screen, move the pointer up and clickSearch.

b. Enter Soundin the search box and clickSound.

c. ClickPlayback, and make sure the display is selected as the default

device.

Touch interactions are not supported while using Screen Share.

Advanced troubleshooting for Screen Share

Issue Solutions

Mobile devices and computers can’t find the display.

l Organizations often block a number of network ports.

Ask the administrator to allow

TCPports 7000, 8008, 8009,47000, 7100 , 49228, 50259

UDP ports 62572and 54780

If using Google Cast, UDPport 1900

If using Windows computer or a Mac computer, UDPport 5353.

See To allow mobile devices and computers to use AirPlay and Google Cast to

use the Screen Share app on page35 for more information.

l The display’s casting ID may not have propagated yet through the network or

may be cached on the network when it’s not actuallya vailable.

Wait several minutes and attempt to connect again.

l You’re using Miracast or an unsupported wireless screen casting method.

See the SMARTBoard 700 0 series interactive displaysuser’s guide

(smarttech.com/kb/171163).

69 smarttech.com/kb/171164

CHAPTER 7

TROUBLESHOOTING

Issue Solutions

Screen Share is not working for Windows computers.

Screen Share is not working for Mac computers.

AirPlay is not displaying on an iOS mobile device.

Screen Share is not working on Android devices.

l There might be an issue with the Windows firewall.

Windows 7 operating system: See Allow a program to communicate

through Windows Firewall.

Windows 8 operating system: See Windows Firewall from start to finish.

l Your a ntivirus product might be blockingaccess. See the antivirus product’s help

for more information.

l There might be an issue with the Mac firewall.See OSX:About the application

firewall.

l Your a ntivirus product might be blockingaccess. See the antivirus product’s help

for more information.

l The network must be configured to run Bonjour and mDNS, and Multicast must

be enabled.

l Ensure your device and display ar e on the same VLAN or subnet.

l Ensure the iOS device is on the same network as the display.

l Try connecting the display with a wired network connection.

l See Get help with AirPlay and AirPlay Mirr oring on your iPhone, iPad, or iPod

touch.

l Ensure your Androiddevice is on the sam e network as the display.

l Casting the screen is availableon mobile devices running Android 4.4.2 or later.

l Turn off the device’s Power Saving mode.

l If you’ve downloaded the Google Cast app, see Cast your Android screen from

the Chrome Cast app.

l Your a ntivirus product might be blockingaccess. See the antivirus product’s help

for more information.

l Your network consists of multiple a ccess points connected to a single wireless

LAN controller (WLC).

See Chrome Cast Deployment Guide, Release 7.6.

See Chrome Cast mDNS Service in order toCast Screen Configuration on

WLC.

Screen Share app closes unexpectedly or the video stops playing on the display.

l If your display is connected to a 2.4 GHz network, connect your display to a 5

GHz network.

l Select a less congested Wi-Fichannel.

Referring to the SMART knowledge base for additional troubleshooting information

Refer to the SMART knowledge base for additional troubleshooting information not include in this

guide:

community.smarttech.com

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in this guide or the

knowledge base, contact your authorized SMART reseller (smarttech.com/where).

70 sm arttech.com/kb/171164

CHAPTER 7

TROUBLESHOOTING

Your reseller might ask you for the serial number for the display or the iQ appliance.

Locating the display serial number

The display’s serial number is located in the following places:

l In the iQ settings if the AM40 appliance is installed (see Serial Number on page82)

l On the bottom frame

l On the back of the display

Locating the iQ appliance serial number

The iQ appliance’s serial number is located on the iQ appliance.

NOTE

You need to remove the iQ appliance from the display to locate the serial number.

71 smar ttech.com/kb/171164

Appendix A

iQ appliance (AM30) 73

About device 73

Diagnostics 74

Language 74

Country 75

Security 75

Wi-Fi 75

Advanced Wi-Fi options 76

Ethernet 76

Date & time 77

Usage Data 77

Auto Update 77

Display 78

Audio 78

Launcher 78

SMARTWhiteboard 78

Screen Share 79

iQ appliance (AM40) 79

Network settings 79

Application settings 80

System settings 80

You can access the display’s settings using the icon in the launcher.

iQ appliance (AM30)

About device

Option Values Function Notes

Product information

Board name

73 smarttech.com/kb/171164

[N/A] Select a na me for your display [N/A]

APPENDIX A

USING SETTINGS

Option Values Function Notes

Help

Send Feedback

Legal Information

Board information

Build number

Touch controller version

Scaler version

Serial number

Bluetooth address

Up time

Board configuration

[N/A] Shows the SMART support site for

the display

[N/A] Send feedback to SMART about the

display experience

[N/A] Shows the open source licenses,

the SMART end user license agreement and SMART intellectual property information

[N/A] Shows the iQ system software’s

version number

[N/A] [N /A] [N/A]

[N/A] Shows the iQ appliance’s ser ial

number

[N/A] Shows the display’sBluetooth®

address

[N/A] Shows how long the display has

been turned on

[N/A]

Turning off the display resets the up time to 0.

Factory data r eset

[N/A] Resets a ll options to their default

values

Only administrators should reset the display.

Diagnostics

Option Values Function Notes

Write logs to USB

Input

Show touches

Pointer location

[N/A] Copy diagnostic logs to a USB dr ive [N/A]

[N/A] Shows visual feedbackof touches

on the screen

[N/A] Shows touch feedback [N/A]

[N/A]

Language

Option Values Function Notes

Language

[Languages] Sets the language for the settings

[N/A]

74 smar ttech.com/kb/171164

APPENDIX A

USING SETTINGS

Country

Option Values Function Notes

Country

[Countries] Sets the display’s country [N/A]

Security

Option Values Function Notes

Clean up

Clean up policy

Clean up the whiteboard

Clean up the browser

Clean up other applications

Disabled

Manually reset with the Clean Up button in the launcher

1 hour

2 hour s

3 hours

1 day

[N/A] Saves the Whiteboard session to

[N/A] Closes the browser tabs and clears

[N/A] Closes open applications [N/A]

Sets how often the display cleansup[N/A]

[N/A] the Librar y and erases the Whiteboard

[N/A] the history, cache and cookies

Wi-Fi

NOTE

To add a proxy, see Connecting the display to a network on page36.

Option Values Function Notes

Wi-Fi

Scan

WPSPin Entry

Wi-Fi Direct

Advanced

75 smarttech.com/kb/171164

[Wireless networks]

[N/A] Scan for wireless networks

[N/A] [N /A] Not used

[N/A] Set advanced options for Wi-Fi See Advanced Wi-Fi options on the

Select a wireless network Turn on Wi-Fi to discover networks.

Tap More to access this option.

next page.

APPENDIX A

USING SETTINGS

Option Values Function Notes

WPSpush button

Add network

[N/A] Connect to a wireless network

using Wi-Fi Protected Setup

[N/A] Add a wireless network [N/A]

[N/A]

Advanced Wi-Fi options

Option Values Function Notes

Advanced

Network notification

Keep Wi-Fion during sleep

Scanning always available

Wi-Fi frequency band

[N/A] Notifies you when a n open wireless

network is available

Always

Only when plugged in

Never

[N/A] Allow Google’s location ser vice and

Auto

5 Ghz

2.4 Ghz

Determines if the Wi-Fi remains on when the display goes to sleep

other applications to scan for networks, even when Wi-Fi is turned off

Wi-Fi frequency band [N/A]

[N/A]

Install certificates

Wi-Fi optimization

MACaddress

IPaddress

[N/A] Install certificates to connect to a

network

[N/A] Minimize battery usage when Wi-Fi

is enabled

[N/A] Shows the display’s MACaddress [N/A]

[N/A] Shows the display’s IPaddress [N/A]

[N/A]

Ethernet

NOTE

Manual configuration isn’t available. The IPaddress is automatically configured via DHCP. If you

require a static IP address, use DHCP reservation on the router.

Option Values Function Notes

IP address

MACaddress

[N/A] Shows the display’s IPaddress [N/A]

[N/A] Shows the display’s MACaddress [N/A]

76 smarttech.com/kb/171164

APPENDIX A

USING SETTINGS

Date & time

Option Values Function Notes

Automatic date & time

Set date

Set time

Select time zone

Use 24-hour format

Choose date format

[N/A] Sets the display’s date and time

automatically

[N/A] Sets the display’s date DisableAutomatic date & time to

[N/A] Sets the display’s time Disable Automatic date & time to

[N/A] Sets the display’s time zone [N/A]

[N/A] Shows the display’s time using the

24-hour clock

[N/A] Sets the display’s date format [N/A]

Configure the network to allow

Network Time Protocol (NTP)

requests to Internet time ser vers.

See page33.

set the date manually.

set the time manually.

[N/A]

Usage Data

Option Values Function Notes

Share Usage Data

[N/A] Sends usage statistics and error

reports to SMART

[N/A]

Auto Update

NOTE

To disable automatic system software updates, block access to https://ws.kappboard.com.

Option Values Function Notes

Updates Channel

Checkfor Updates Now

Stable Channel

Beta Channel

[N/A] Checks for updates to the system

Sets which system softwar e updates the display receives

software

NOTE

The display must be connected to the Internet to check for system software updates.

When switching from the Beta

Channel to the Stable Channel, a

factory reset occurs. See page74

for more information about factory

reset.

If an update is a vailable,the text

changes to Apply update now.

77 smarttech.com/kb/171164

APPENDIX A

USING SETTINGS

Display

Option Values Function Notes

Adjust Brightness and Contrast

Brightness

Contrast

0–100 Sets the display’s brightness level [N/A]

0–100 Sets the display’s contrast level [N/A]

Audio

Option Values Function Notes

Speakers

Built-in Speakers

Audio Properties

Balance

Bass

Treble

Off

0–100 Sets the audio output from the

0–100 Sets the bass level [N /A]

0–100 Sets the treble level [N /A]

Enables or disables the display’s internal speakers

speakers

When analog speakers are

connected to the display, it

automatically disables the display’s

internal speakers.

Drag the slider all the way to the left

to have a ll audio from the left

speaker. Drag the slider all the way

to the right to have allthe audio

from the right speaker.

Launcher

Option Values Function Notes

Launcher

[N/A] Select the apps available on the

launcher

See page42 for more information.

SMARTWhiteboard

Option Values Function Notes

Whiteboard storage

Librar y

Save whiteboards in librar y

78 smarttech.com/kb/171164

Off

For 1 week

For 1 Month

Indefinitely

Enables or disables saving whiteboard sessions

Sets how long the whiteboard sessions are saved

[N/A]

APPENDIX A

USING SETTINGS

Option Values Function Notes

Mobile app

Saving Whiteboards

Sharing Whiteboards

Off

Enables or disables the Capture function in the SMARTkapp app

Enables or disables the Invite function on the SMARTkapp app

If this is off, the QR code is not

visible.The SMARTkapp app is

unable to connect to the display

and your mobile device is unable to

save snapshots of the display in the

app.

If this is off, you’re unable to invite

people to your session.

Screen Share

Option Values Function Notes

Screen Share

Reset

[N/A] Closes and restar ts Screen Share

app and its discovery services

You can restart Screen Share as a

troubleshooting step if a m obile

device or computer can’t find or

connect to the display.

iQ appliance (AM40)

Network settings

Option Values Function Notes

Wi-Fi

Status

Wi-Fi

Ethernet

Bluetooth

[N/A] Shows which wireless network the

display is connected to.

[N/A] Shows information about the

wireless network the display is connected to.

[N/A] Shows information about the

network the display is connected to.

[N/A] Shows information about the

display’s Bluetooth

Turn on Wi-Fi to discover networks.

[N/A]

79 smarttech.com/kb/171164

APPENDIX A

USING SETTINGS

Application settings

Option Values Function Notes

Launcher

SMARTWhiteboard

Whiteboard Storage

Librar y

Save Whiteboards in Librar y

Mobile App

Saving Whiteboards

Sharing Whiteboards

Screen Share

Reset

[Apps] Selectwhich apps a ppear in the

launcher.

[N/A] [N /A] [N/A]

Off

For 1 week

For 1 Month

Indefinitely

[N/A] [N /A] [N/A]

Off

[N/A] Closes and restar ts Screen Share

Enables or disables saving whiteboard sessions

Sets how long the whiteboard sessions are saved

Enables or disables the Capture function in the SMARTkapp app

Enables or disables the Invite function on the SMARTkapp app

app and its discovery services

See page42 for more information.

[N/A]

If this is off, the QR code is not

visible.The SMARTkapp app is

unable to connect to the display

and your mobile device is unable to

save snapshots of the display in the

app.

If this is off, you’re unable to invite

people to your session.

You can restart Screen Share as a

troubleshooting step if a m obile

device or computer can’t find or

connect to the display.

System settings

Option Values Function Notes

Display

Screen Adjustment

Brightness

Contrast

Audio

Speakers

Built-in Speakers

80 smar ttech.com/kb/171164

[N/A] [N/A] [N/A]

0–100 Sets the display’s brightness

level

0–100 Sets the display’s contrast level [N/A]

[N/A] [N/A] [N/A]

Off

Enables or disables the display’s internal speakers

[N/A]

When analog speakers are connected to the display, it automatically disables the display’s internal speakers.

APPENDIX A

USING SETTINGS

Option Values Function Notes

Audio Properties

Balance

Bass

Treble

Date & Time

Automatic Date & Time

Date

Time

24 Hour Time

Time Zone

Language

0–100 Sets the audio output from the

speakers

Drag the slider all the way to the left to have all audio fr om the left speaker. Drag the slider all the way to the right to have a ll the audio from the right speaker.

0–100 Sets the bass level [N/A]

0–100 Sets the treble level [N/A]

Off

Sets the display’s date and time automatically

Configure the network to allow Network Time Protocol (NTP) r equests to Internet time ser vers. See page33.

[N/A] Sets the display’s date Disable Automatic date &

time to set the date ma nually.

[N/A] Sets the display’s time Disable Automatic date &

time to set the time manually.

Off

Shows the display’s time using the 24-hour clock

[N/A]

[N/A] Sets the display’s time zone [N/A]

[Languages] Sets the langua ge for the

[N/A]

settings menu

Country

Diagnostics

Touch Calibration Wizard

Factory Reset

Save Log File

Impr ove the Experience

Security

Install certificates

Clean up

[Countries] Sets the display’s country [N/A]

[N/A] Calibrate the display [N/A]

[N/A] Resets all options to their default

values

[N/A] Copy diagnosticlogs to a USB

Only administrators should reset the display.

[N/A]

drive

Off

[N/A] Install certificates to connect to a

Sends usa ge statistics and err or reports to SMART

[N/A]

See

network

[N/A] [N/A] [N/A]

81 smarttech.com/kb/171164

APPENDIX A

USING SETTINGS

Option Values Function Notes

Clean Up Policy

Clean Up the whiteboard

Clean Up the browser

Clean Up other applications

Auto Update

Updates Channel

Disabled

Manually reset with the

Sets how often the display cleans up

[N/A]

Clean Up button in the launcher

1 hour

2 hour s

3 hours

1 day

[N/A] Saves the Whiteboard session

[N/A] to the Library and erases the Whiteboard

[N/A] Closes the browser tabs and

[N/A] clears the history, cache and cookies

[N/A] Closes open a pplications [N/A]

Stable Channel

Beta Channel

Sets which system softwar e updates the display receives

When switching from the

Beta Channel to the Stable

Channel, a factory reset

occurs. See page81 for more

information about factory

reset.

Checkfor Updates Now

About

Board N ame

Help

Send Feedback

Board Details

Build Number

Serial Number

Firmware Details

Touch controller version

[N/A] Checks for updates to the

system software

NOTE

If an update is a vailable,the

text changes to Apply update

now.

The display must be connected to the Internet to checkfor system softwar e updates.

[N/A] Select a name for your display [N/A]

[N/A] Shows the SMART support site [N/A]

[N/A] Send feedback to SMART a bout

[N/A] the display experience

[N/A] [N/A] [N/A]

[N/A] Shows the iQ system software’s

[N/A] version number

[N/A] Shows the display’s serial

[N/A] number

[N/A] [N/A] [N/A]

82 smarttech.com/kb/171164

APPENDIX A

USING SETTINGS

Option Values Function Notes

Scaler version

Legal Information

End User License Agreement

Open Source Licenses

SMARTIntellectual Property

[N/A] [N/A] [N/A]

[N/A] Shows the SMART end user

[N/A] license agreement

[N/A] Shows the open source licenses [N/A]

[N/A] Shows the SMART intellectual

[N/A] property information

83 smarttech.com/kb/171164

Appendix B

Connecting a computer to the display 86

Connecting multiple displays 87

Configuring the computer’s serial interface settings 87

Power states 88

Commands and responses 89

Commandinventory 91

Power state 91

Input 92

Brightness 92

Freeze 92

Volume 93

Mute 93

Firmware version 93

Serial number 93

Part number 94

Resolving issues with remote management 94

You can connect a computer to the room control input on the display to remotely select video

inputs, turn the display on or off and get information about the display’s current settings, such as

contrast and power state.

85 smarttech.com/kb/171164

APPENDIX B

REMOTELY MANAGING THE DISPLAY

Connecting a computer to the display

Connect an RS-232 cable from the computer’s serial output to the RS-232IN connector on the

bottom of the display.

IMPORTANT

Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically

have ends of the same type.

86 smarttech.com/kb/171164

APPENDIX B

REMOTELY MANAGING THE DISPLAY

Connecting multiple displays

You can connect up to ten displays to a room control system by connecting a RS-232 cable from

the computer’s serial output to the rightmost display’s RS-232IN connector and then connecting

another RS-232 cable from the rightmost display’s RS-232OUT connector to the next rightmost

display’s RS-232IN connector:

NOTES

l When you connect displays in this manner, they behave as a single unit (see Mounting

multiple displays on page20).

l With the exception of the getinput, setinput and getfwver, all remote management

commands apply to all connected displays.

Configuring the computer’s serial interface settings

Configure the computer’s serial interface before sending commands to the display.

To configure the computer’s serial interface

1. Turn on the display.

2. Turn on the computer, and then start the serial communications program or terminal emulation

program.

87 smarttech.com/kb/171164

APPENDIX B

REMOTELY MANAGING THE DISPLAY

3. Activate local echo.

4. Configure the serial interface settings using the following values, and then press ENTER.

Baud rate 19200

Data length 8

Parity bit None

Stop bit 1

A command prompt (>) appears on the following line, and the display can now accept

commands from the computer.

NOTE

If no message appears or an error message appears, the serial interface isn’t configured

correctly. Repeat steps 3 and 4.

Power states

The display has six power states:

Power state Description

ON The display is in normal operating mode.

READY The screen is off, but the display is ready to turn on when the following

occurs:

A user presses the Power button on the convenience panel.

A user picks up a pen or the eraser.

You send the setpowerstate=on command.

STANDBY The screen is off, and the display is in a low power state. The display enters

READY state when the following occurs:

The presence detection sensors detect people in the room.

A user presses the Power button on the convenience panel.

You send the setpowerstate=on command.

POWERSAVE The screen is off, and the display is a very low power state. The display

enters READY state when the following occurs:

88 sma rttech.com/kb/171164

A user presses the Power button on the convenience panel.

You send the setpowerstate=on command.

APPENDIX B

REMOTELY MANAGING THE DISPLAY

Power state Description

UPDATEON The display is updating firmware. Do not turn off the display.

UPDATEREADY The display is updating firmware while the screen is off. Do not turn off the

display.

With the exception of getpowerstate and setpowerstate, commands are available only when

the display is in ON power state.

Commands and responses

To access display information or to adjust display settings using the room control system, type

commands after the command prompt (>), and then wait for the response from the display.

CORRECT

>get volume

volume=55

If you type a command that the room control system doesn’t recognize, you will receive an invalid

command response.

In the example below, the user included an extra space in the volume command.

INCORRECT

>set vol ume=65

invalid cmd=set vol ume=65

NOTES

l Use ASCII formatted commands.

l Commands aren’t case-sensitive.

l You can use the BACKSPACEkey when typing commands.

l Review each entry carefully before you press ENTER.

l Don’t send another command until you receive the response and the next command

prompt.

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APPENDIX B

REMOTELY MANAGING THE DISPLAY

To identify the current value of a setting

Use a get command.

This example shows how to get the volume:

>get volume

volume=55

To assign a value to a setting

Use a set command.

This example sets the volume to 65:

>set volume=65

volume=65

To increase or decrease the value of a setting

Use the set command to increase or decrease the value by a designated number.

This example increases the volume by 5:

>set volume+5

volume=70

This example decreases the volume by 15:

>set volume-15

volume=55

To identify or assign a value for a specific display

Start the command with [Display],@, where [Display] is the display you want to apply the

command to.

90 smar ttech.com/kb/171164

SMART Technologies 7086 Users Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Federal Communication Commission interference statement

Innovation, Science and Economic Development Canada statement

EU declaration of conformity

EU declaration of conformity: AM40

Contents

About this guide

About the display

Features

Identifying your iQ appliance model

Components

iQ appliance

Screen

Home button

Pens

Eraser

Convenience panel

Presence detection sensors

Internal speakers

Related products

SBA-100 projection audio system

SMART Audio 400 classroom amplification system

USB extenders

More information

Transporting the display

Using transportation aides

Accommodating doorways, hallways and elevators

Dealing with cracked, chipped or shattered glass

Saving the original packaging

Installing the display on a wall

Choosing a location

Choosing a height

Mounting the display

Mounting multiple displays

Installing the display on a stand

Connecting power 22

Connecting to a network

Connecting to the connector panel

Viewing a connected computer or other device’s input

Connecting external speakers

Connecting other devices

Connector reference

iQ appliance

Other connectors

Turning on the display for the first time

Connecting to a network

Configuring the display’s network connection

Configuring the network

Connecting the display to a network

Evaluating the impact of Screen Share on your network data usage

Updating system software

Applying an automatic system software update manually

Updating system software manually

Switching to the Beta channel

Before switching to the Beta channel

Switching between the Beta and Stable channels

Getting support and sending feedback

Adding or removing apps from the launcher

Enabling the Whiteboard Library

Installing SMART software on connected computers

Installing SMART Learning Suite

Setting connected computers’ resolutions and refresh rates

Checking the display installation

Cleaning the display

Maintaining ventilation

Preventing condensation

Replacing the pens and eraser

Turning the display off and back on

Removing and transporting the display

Troubleshooting the display

Resolving issues with power

Resolving issues with presence detection

Resolving issues with video

Resolving issues with image quality

Resolving issues with audio

Resolving issues with touch and digital ink