SMART Technologies 7PEN, 7000 User Manual

SMARTBoard® 7000 series

smar ttech.com/docfeedback/171164

interactive displays

INSTALLATION AND MAINTENANCE GUIDE

FOR INTERACTIVE DISPLAYS (SBID-7075) AND

INTERACTIVE DISPLAYS WITH iQ (SBID-7275)

Licenses

The terms H DMI and HDMI H igh-Definition Multimedia Interface, and the HDMI logo are trademarks or reg ister ed trademarks of HD MI Lice nsing LLC in the United States and other countrie s.

The Bluetooth wo rd mark is owned by the Bluetoo th SIG, Inc. and any use of such marks b y SMARTT echnologi esU LC is under lice nse.

Trademark no tice

SMARTBoard , S MARTNo teboo k, S MARTInk, S MARTkapp, SMARTkappiQ, HyPrT ouch, Pe nID, s marttech, the SMART lo go and all SMART tagli nes ar e trademarks or reg istere d trademarks of SMARTT echnologi esULC in the U .S. and/or other countries. Microso ft and Windo ws ar e either regi stere d trad emarks o r trademarks of Micro soft Cor por ation in the United States and/or other co untries . App le, Mac, macOS OSX, iPhone, iPad, iPo d touch, iT unes, Air Play and Bo njour are trademarks of App le Inc., r egis tered in the U.S. and other countries. Goo gle , G oog le Cast, G oog le Play, Andro id, Chrome, Chromeboo k and Chromecast are trademarks of G oog le Inc. AirPar rot i s a trademark o f Sq uirrels LLC regi stere d i n the U nited States and other co untries . All other third -party pr oduct and company names may be trademarks of their re spe ctive owners .

Copyrigh t n otice

© 2017SMARTTechnolo gies ULC. All rig hts r ese rved . N o part o f this p ublication may b e repr oduced , transmitted, transcribe d, stored in a retri eval system o r translated into any language in any fo rm by any means wi thout the p rior wr itten consent o f SMARTTe chnologi esULC. Information i n this manual is subje ct to change without notice and does not repr ese nt a commitment on the part of SMART.

This pro duct and/or use there of i s co vered by one o r more o f the fol lowing U.S. patents:

www.smarttech.com/patents

05/2017

smar ttech.com/kb/171164

Important information

WARNING

l Failure to follow the installation instructions shipped with the display could result in injury

and product damage which may not be covered by the warranty.

l Do not open or disassemble the display. You risk electrical shock from the high voltage

inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,

mount the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.

l If the display requires replacement parts, make sure the service technician uses

replacement parts specified by SMARTTechnologies or parts with the same characteristics

as the original.

l Ensure that any cables that cross the floor to the display are properly bundled and marked

to avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not

be covered by the warranty.

l Do not place heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by the warranty.

l Useonly extension cords and outlets that can fully accommodate the display’s polarized

plug.

l Use the power cable provided with the display. If a power cable is not supplied, contact

your supplier. Use only power cables that match the AC voltage of the power outlet and that

comply with your country’s safety standards.

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

l Do not move or mount the display by connecting rope or wire to its handles. The display is

heavy, and failure of the rope, wire or handle could lead to injury.

l Use only VESA®-approved mounting hardware.

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IMPORTANT INFORMATION

l Disconnect all of the display’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

The power cable or plug is damaged

Liquid is spilled into the display

Objects fall into the display

The display is dropped

Structural damage, such as cracking, occurs

The display behaves unexpectedly when you follow operating instructions

CAUTION

l Before you clean the display’s screen, freeze the screen. Otherwise, you may scramble the

desktop icons or inadvertently activate applications when you wipe the screen.

l Avoid setting up and using the display in an area with excessive levels of dust, humidity and

smoke.

l Make sure an electrical socket is near the display and remains easily accessible during use.

l The display should be used only with European TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European

countries. “This system (IT-type) is widely used isolated from earth, in some installations in

France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral

not distributed, at 230V line-to-line.”

Contact qualified personnel if you’re uncertain of the type of power system available where

you’re installing the display.

l The accessory slot’s maximum available power is 60 W. The slot is not a limited power

source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy

the fire enclosure requirements of IEC60950-1.

l You must connect the USB cable that came with the display to a computer that has a USB

compliant interface and that bears the USB logo. In addition, the USB source computer must

be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for

CSA/UL 60950. This is for operating safety and to avoid damage to the display.

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IMPORTANT INFORMATION

IMPORTANT

l The following are the normal operating power requirements for the display:

Model Power requirements

SBID-7075 100V to 240V AC, 50 Hz to 60 Hz, 147 W

SBID-7275 100V to 240V AC, 50 Hz to 60 Hz, 162 W

l For additional requirements and other information, refer to the display’s specifications (see

More information on page9).

Federal Communication Commission interference statement

This device complieswith Part 15 of the FCC Rules.Operation is subject to the following two conditions:

1. This device may not cause harmful interference,and

2. this device must accept any interference received,including interference that may cause undesired operation.

NOTE

This equipment has been tested and found to complywith the limits for a Class A digital device,pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.This equipment gener ates, uses, and can radiate radiofrequency ener gy and, if not installedand used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

CAUTION

Any changes or modifications not expressly approved by the par ty responsible for compliance could void the user ’s authority to operate this equipment.

Radiation exposure statement – model SBID-7075

This equipment complies with FCC radiation exposure limitsset forth for an uncontrolled environment.This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transm itter must not be co-located or operated in conjunction with any other antenna or transmitter.

Innovation, Science and Economic Development Canada statement

This device complieswith RSS-247 of the Innovation, Science and EconomicDevelopment Canada Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference,and

2. this device must accept any interference received,including interference that may cause undesired operation.

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IMPORTANT INFORMATION

Radiation exposure statement – model SBID-7075

This equipment complies with ISEDradiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transm itter must not be co-located or operated in conjunction with any other antenna or transmitter.

Cet appareil est conforme à la norme ISED CNR-247pour les appareils radio agréés. Son fonctionnement est soumis aux deux conditions suivantes:

1. le dispositif ne doitpas pr oduire de brouillage préjudiciable, et

2. ce dispositif doitaccepter tout brouillage reçu, y compris un brouillage susceptiblede provoquer un fonctionnement indésirable.

Déclaration d’exposition aux radiations – model SBID-7075

Cet équipement est conforme aux limites d’exposition aux rayonnements I SEDétabliespour un environnement non contrôlé. Cet équipement doit être installéet utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avecune a utre antenne ou émetteur.

Products bearing the CE marking comply with one or more of the following EU Directives:

RED2014/53/EU;RoHS Directive 201 1/65/EU.

Compliance with these directives is assessed using applicable European Harmonised Standards. The fullDeclaration of Conformity can be found at sm arttech.com/compliance.

Radio frequency band and maximum power level:

Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)

2402–2483.5 4.0

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Important information i

Federal Communication Commission interference statement iii

Innovation, Science and Economic Development Canada statement iii

CE iv

Chapter 1: Welcome 1

About this guide 1

About the display 2

Components 3

About this guide

This guide explains how to install and maintain a SMARTBoard 7000 series interactive display with

iQ. It includes the following information:

l How to install the display

l How to connect power and devices

l How to turn on the display for the first time and configure the iQ appliance

l How to maintain the display for years of use

l How to troubleshoot issues with the display

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CHAPTER 1

WELCOME

In addition, this guide includes information on the display’s settings and remote management

support.

This guide is intended for those who install and maintain displays in their organizations. Other

documentation and resources are available for those who use displays (see More information on

page9).

About the display

The SMARTBoard 7000 series interactive display is the hub of your classroom. iQ technology

connects devices, lesson content and pedagogically relevant software to create a cohesive

educational experience. PC-free embedded computing provides one-touch access to a diverse

suite of SMART applications—Notebook lessons, amp workspaces, lab gamification activities and

whiteboard—and collaborative tools, such as wireless screen sharing and a web browser. There’s

no need for wires, cables or manual software and firmware updates.

Features

The display includes the following features:

Feature Description

iQ technology The display’s iQ appliance connects devices, lesson content and

pedagogically relevant software to create a cohesive educational experience.

Touch support You can do everything on the display that you can do at your

computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating and zooming in and out.

The display’s support for up to 10 simultaneous touch, writing and erase points enables you and other users to interact with objects on the screen at the same time.

Writing and drawing support

You can write over applications in digital ink using one of the supplied pens, and then erase the digital ink using your palm, the eraser or the erasers on the pens.

Up to four users can write or draw digital ink on the screen at the same time. Each pen writes and draws in its own color. The PenID™ feature enables you to assign different ink appearances to each pen.

Audio support The display includes integrated speakers for presenting audio from

connected input sources.

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CHAPTER 1

WELCOME

Models

The following models of SMARTBoard 6000 series interactive display are available:

Model Description

SBID-7075 SMARTBoard 7075 interactive display

SBID-7275 SMARTBoard 7075 interactive display with iQ

Refer to the specifications for detailed technical information for this model, including product

dimensions and weights (see More information on page9).

Components

The display consists of the following components:

No. Name More information

Pictured

1 Screen Page4

2 Presence detection sensor (×2) Page7

3 Home button Page4

4 Eraser Page6

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CHAPTER 1

WELCOME

No. Name More information

5 Pen (×4) Page5

6 Convenience panel Page6

7 iQ appliance Page4

8 Connector panel Page25

Not pictured

9 Speakers Page8

iQ appliance

The iQ appliance is installed in the accessory slot on the back of the SBID-7275 model. Take

advantage of iQ technology and access SMART education software and other applications.

CAUTION

The accessory slot’s maximum available power is 60 W. The slot is not a limited power source.

To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire

enclosure requirements of IEC60950-1.

Screen

The following are the dimensions and aspect ratio for the display:

Models Diagonal Width Height Aspect ratio

SBID-7075

SBID-7275

75" (190.5cm) 65" (165.2 cm) 38 5/8" (93 cm) 16:9

The display’s HyPrTouch™ (HybridPrecisionTouch) technology enables you to interact with

objects on the screen and write and draw in digital ink.

Home button

Tap the Home button to open the launcher. From the launcher, you can open the iQ appliance’s

apps as well as the settings.

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CHAPTER 1

WELCOME

Pens

The display comes with black, red, blue and green pens. Each pen has

an attached eraser and an indicator light.

The display’s bottom frame includes magnetic holders for the pens.

Removing a pen from its holder activates it, and you can use the pen to

draw or erase digital ink. Replace the pen when you’re done using it to

charge it.

When you first turn on the display or pick up a pen from the magnetic holder, the pen’s light turns

on to indicate the pen’s status:

Light Pen status Action

Solid green The pen is charged and can

be used for at least one hour.

Solid amber The pen is charging but can

be used for up to 30

Pick up the pen and use it to write on the display. Return the pen to the magnetic holder when you’re done.

Use the pen for a few minutes. Return the pen to the magnetic holder when done.

minutes.

Solid red The pen needs to be

charged within an hour.

Flashing red The pen needs to be

charged within 10 minutes.

Flashing green and red

Flashing in any color (while the

The pen has not been paired with the display.

The pen’s firmware is updating.

Finish using the pen and return it to the magnetic holder when done.

Return the pen to the magnetic holder as soon as possible.

Place the pen in the magnetic holder to pair it with the display.

Wait 30 seconds for the pen’s firmware to

complete updating. pen is in the magnetic holder)

CAUTION

When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it

from falling and being damaged. The pen’s light turns on to indicate that it’s properly positioned

in the holder.

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CHAPTER 1

WELCOME

IMPORTANT

l After you install the display and turn it on for the first time, place the pens in the holders for

at least one minute. This pairs the pens with the display and charges them for testing

purposes.

l To fully charge the pens, keep them in the holders for at least four hours before users start

using the display.

Eraser

In addition to the pens, the display includes an eraser, which you can use

when you want to erase a large area on the screen.

The display’s bottom frame includes a magnetic holder for the eraser.

Replace the eraser when you’re done with it.

CAUTION

When you return the eraser to the magnetic holder, make sure it’s centered in its holder to keep

it from falling and being damaged.

Convenience panel

The convenience panel contains buttons for turning the display on and off and controlling the

volume. It also includes connectors for USB peripherals and a computer or other input source.

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CHAPTER 1

WELCOME

No. Name Procedure

1 Power

Press to enter or exit Standby mode.

Press and hold for four seconds to turn off the display.

Press and hold for 10 seconds to reset the display.

2 Volume increase Press to increase the volume.

3 Volume decrease Press to decrease the volume.

Freeze

5 USB Type A

connector (×2)

6 HDMI 2 input

connectors

Press to freeze and unfreeze the screen.

Connect USB drives and other devices that you want to use with the iQ appliance or a connected computer.

Connect a computer or other input source to use with the display (see page21).

NOTE

The Power button indicates the display’s status:

Power button Display status

Off Not receiving power

Amber Standby mode

White Normal operating mode

Presence detection sensors

The display has two presence detection

sensors on its top frame that can detect

people up to 16' (5 m) away when the

display is in Standby mode.

When the sensors detect people in the

room, the display is ready to turn on. To

turn on the display, press the Power

button or pick up a pen or eraser.

If the room is empty for a specified

period, the display returns to Standby

mode.

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CHAPTER 1

WELCOME

Internal speakers

The display includes two 10 W integrated speakers. You can also connect external speakers (see

Connecting external speakers on page23).

More information

In addition to this guide, SMART provides the following documents for the display:

Document Link

Quick reference smarttech.com/kb/171162

User’s guide smarttech.com/kb/171163

Installation instructions smarttech.com/kb/171160

SBID-7075 specifications smarttech.com/kb/171131

SBID-7275 specifications smarttech.com/kb/171133

Comparison smarttech.com/kb/171161

These documents are available in the Support section of the SMART website

(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard

7000 series interactive display with iQ pages in the Support section.

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Chapter 2

Transporting the display 11

Using transportation aides 12

Accommodating doorways, hallways and elevators 12

Dealing with cracked, chipped or shattered glass 13

Saving the original packaging 13

Installing the display on a wall 13

Choosing a location 14

Choosing a height 15

Mounting the display 16

Mounting multiple displays 17

Installing the display on a stand 18

SMART recommends that only trained installers install the display.

This chapter is for installers. Installers should read this information along with the installation

instructions included with the display before they install the display.

WARNING

Improper installation of the display can result in injury and product damage.

Transporting the display

After your organization receives the display, you need to transport it to the place where you plan

to install it.

On occasion, you might also need to move the display to another location after initially installingit.

IMPORTANT

l Transport the display at your own risk. SMART cannot accept liability for damages or injury

that occur during the display’s transportation.

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CHAPTER 2

INSTALLING THE DISPLAY

l When transporting the display, do the following:

Follow local safety regulations and standards.

Keep the display in its original packaging.

Move the display so that its top frame faces up.

Have at least two people move the display.

Using transportation aides

You can use the following aides to transport the display:

l Cart

l Furniture dolly

l Mechanical lift

NOTE

The display features eyebolt mounting holes for use with mechanical

lifts. Refer to the installation instructions for information on using a

mechanical lift.

Accommodating doorways, hallways and elevators

In some situations, you might need to remove the display from its packaging to move it through

narrow doorways or hallways or on to an elevator. In these situations, SMART recommends that

you keep the foam pieces on the bottom corners of the display. These foam pieces protect the

display if you need to set it down during transport.

You might also need to rotate the display so that its top frame faces to the side. You can do this

during transportation, but when you install the display, it must be in landscape orientation (with the

top frame facing up).

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CHAPTER 2

INSTALLING THE DISPLAY

Dealing with cracked, chipped or shattered glass

The display contains safety-tempered glass. Although this glass is heat-strengthened to help

withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is

designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes

can cause a minor crack or chip to become worse, possibly causing the glass to shatter. See

Shattered glass on an interactive display for information about conditions that can cause the

display’s glass to shatter even when it’s not in use.

If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a

SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have

the display repaired or replaced.

CAUTION

For safety and to prevent further damage, do not continue to install or use the display if its glass

is cracked, chipped or shattered.

Saving the original packaging

Save the original packaging to repack the display with as much of the original packaging as

possible in case you need to transport the display again after you initially install it. This packaging

was designed to provide the best possible protection against shock and vibration.

CAUTION

Transport the display only in original or replaced packaging. Transporting the display without

correct packaging can lead to product damage and voids the warranty.

NOTE

If the original packaging isn’t available, you can purchase the same packaging directly from your

authorized SMART reseller (smarttech.com/where).

Installing the display on a wall

Typically, you install the display on a wall in a classroom or meeting space.

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CHAPTER 2

INSTALLING THE DISPLAY

Choosing a location

A display is typically installed at the room’s focal point, such as at the front of a classroom.

Selecting an appropriate location for the display is crucial for ensuring the best possible

experience with the product. Consider the following factors as you choose a location:

Factor Considerations

Room setup

The location allows teachers and students, including those in

wheelchairs, to access the display.

The location is clearly visible to all students in the classroom. For more

information, see Recommended viewing distances and viewing angles

for SMARTBoard interactive displays.

The display will not be installed where it could be hit by a door or gate.

There are no nearby shelving units, desks or other furniture that has

doors or drawers that could hit the display.

Wall support The wall can support the weight of the display and mounting equipment.

Refer to the model’s specifications for the weight of the display (see More information on page9).

Power and other connections

The location is close to the following:

A power outlet

A network outlet (if you plan to use a wired network connection)

A room computer (if you plan to connect a room computer)

Speakers and other devices that you want to connect to the display

The location is not where the mains power supply enters the building.

Lighting The location is not near bright light sources, such as windows or strong

overhead lighting. Infrared (IR) lighting can cause issues with presence detection.

Acoustics The location has good acoustics.

TIP

Stand in different parts of the room and count to ten loudly. If you hear anything other than your own voice (such as a rattle, buzzing from elsewhere in the room or echoes), the room may require some modifications to improve the acoustics. Work with an audio specialist to improve the acoustics.

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CHAPTER 2

INSTALLING THE DISPLAY

Factor Considerations

Environment and ventilation

The location meets the environmental requirements in the display’s

specifications (see More information on page9).

The display isn’t subjected to strong vibrations or dust.

There is adequate ventilation or air conditioning around the display so

that heat can flow away from the unit and the mounting equipment.

If you’re planning to install the display in a recessed area, there is at least

4" (10 cm) of space between the display and the recessed walls to enable ventilation and cooling.

Choosing a height

Consider the general height of the user community when you choose the height for the display.

SMART recommends that you mount the display so that its top is 6'5" (1.9m) from the floor.

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CHAPTER 2

INSTALLING THE DISPLAY

Mounting the display

Mount the display following the included installation instructions. In addition, consider the

following:

l Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in

landscape orientation. SMART doesn’t support mounting the display at other angles or in

portrait orientation.

l Use a standard VESA mounting plate.

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CHAPTER 2

INSTALLING THE DISPLAY

l Use M8 screws to fasten the wall bracket.

Screw length 12 mm + x mm < M8 < 45 mm + xmm

where x is the combined thickness of the wall bracket and washer

Fasten force

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the screws.

NOTE

SMART recommends M8 × 30 mm mounting screws for standard installations where the

total wall mount bracket and washer thickness is less than 7 mm.

l Because the receptacles might not be easily accessible after you mount the display, consider

connecting cables for power, room computer and other devices while the display is still in its

packaging (see Chapter 3: Connecting power and devices on page19).

Mounting multiple displays

If you mount multiple displays side by side, connect the displays using RS-232 cables. This will

allow you to turn on, turn off and otherwise operate all of the displays from the right-most display’s

convenience panel.

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CHAPTER 2

INSTALLING THE DISPLAY

NOTE

For more information on using RS-232 cables for remote management, see Appendix B:

Remotely managing the display on page73.

Installing the display on a stand

If you want to move the display from place to place or if it’s not possible to install the display on a

wall, you can install it on a stand.

IMPORTANT

If you install the display on a stand, do not move the stand while the display is on.

For information on selecting and using a third-party stand, see SMART installation standards

(smarttech.com/kb/171035).

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+ 64 hidden pages

SMART Technologies 7PEN, 7000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Federal Communication Commission interference statement

Innovation, Science and Economic Development Canada statement

Contents

About this guide

About the display

Features

Models

Components

iQ appliance

Screen

Home button

Pens

Eraser

Convenience panel

Presence detection sensors

Internal speakers

Related products

SBA-100 projection audio system

SMART Audio 400 classroom amplification system

USB extenders

More information

Transporting the display

Using transportation aides

Accommodating doorways, hallways and elevators

Dealing with cracked, chipped or shattered glass

Saving the original packaging

Installing the display on a wall

Choosing a location

Choosing a height

Mounting the display

Mounting multiple displays

Installing the display on a stand