Smart Technologies 500 User Manual

SMARTPodium™ 500
Series

Interactive pen display

User’s guide

Product registration

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Register online at smarttech.com/registration.

Keep the following information available in case you need to contact SMARTSupport.

Serial number:

Date of purchase:

FCC warning

This equipment has been tested and found to comply wi th the li mits for a Cl ass A digital device, pursuant to Part 15 of theF CC Rules. These lim its are designed to provide
reasonable protection against harmful i nterference when the equipment is operated in a commercial envir onment. This equipment generates, uses and can radiate radio
frequency energy and, if not installedand used in accordance with them anufactur er’s instructions, may cause harmful interference to radio communications. Operation of
this equipm entin a residential area is li kely to cause harmful interference i n w hich case the user will be requir ed to correct the interference at his own expense.

Trademark no tice

SMARTPodium, DViT, SMARTInk,SMARTNotebook,SMARTMeetingPro, SMARTGoWire, SMARTBoard,smarttech, the SMART logo andall SMART taglines are
trademarks or registeredtrademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Micr osoft, Windows, W indowsVista, Excel andPowerPoint are
either registered trademarks or trademar ks of Mi crosoft Corporation in the U.S. and/or other countries. Apple, Mac, M acOSand Fi nder are trademarks of Apple Inc.,
registered in theU .S. and other countri es. All other third-party product andcompany names may be trademarks of their respective owners.

Copyright notice

© 2011 SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated
into any language in any form by any means wi thout theprior w ritten consent of SMARTTechnologiesULC. Inform ationi n this manual is subject to change without notice
and does not represent a commitment on the part of SMART.

Oneor m ore of thefollowing patents: US6320597; US6326954; US6563491; US6741267; US6803906; US6919880; US6954197; US7151533; US7184030; US7236162;
US7619617; U S7692625; US7757001; US7932899; USD612396; USD616462;USD617332; USD636784;. Other patents pending.

10/2011

Important information

Before you install and use your interactive pen display, read and understand the safety warnings and

precautions in this user’s guide. These safety warnings and precautions describe the safe and correct

operation of your interactive pen display and its accessories, helping you to prevent injuries and

equipment damage. Ensure that your interactive pen display is always being used correctly.

Safety warnings and cautions

W  W A R N I N G

l If the screen is damaged, do not touch any liquid that leaks from it. This liquid is an irritant. If

the liquid makes contact with your skin, eyes or mouth, immediately rinse the area with

running water for at least 15 minutes. Consult a physician if the liquid makes contact with

your eyes or mouth.

l Do not open or disassemble the interactive pen display. You risk electrical shock from the

high voltage inside the casing. Opening the casing also voids your warranty.

l Do not let children play with the tethered pen. They may accidentally remove the small tip,

which can be a choking hazard.

l If the screen is damaged, be careful of glass fragments that can cut or injure.

l Do not disassemble the stand. You risk physical injury or damage to the stand.

Disassembling the stand also voids your warranty.

l Do not operate the stand’s incline adjustment levers when the interactive pen display is not

mounted on the stand, and do not lift the stand by the adjustment levers. The stand is spring-

loaded and without the weight of the interactive pen display, you risk injury or damage to the

stand.

i

I M P O R T A N T I N F O R M A T I O N

C  C A U T I O N – I N T E R A C T I V E P E N D I S P L A Y

l Avoid excessive vibration of the interactive pen display or the tethered pen. Hitting or

dropping the interactive pen display can damage the protective plate or other components.

l Do not touch the screen with sharp or metallic objects that could scratch the screen.

l Use only a damp cloth to clean the screen. Do not apply glass cleaner, organic solvents

(such as alcohol), or even a mild detergent to the screen. If you use these cleaners, you may

damage the screen’s finish or the unit’s electronics. Using such cleaners also voids the

warranty.

l Use only a damp cloth or a cloth dampened with very mild detergent to clean the unit casing

or tethered pen. Do not apply paint thinner, benzene, alcohol or other solvents to the casing.

If you use these cleaners, you may damage the finish. Using such cleaners also voids the

warranty.

l Use only the power adapter that came with the interactive pen display. Other adapters will

not work properly, can damage the interactive pen display, and can create a fire hazard.

Using a different power adapter also voids the warranty.

l Use only the tethered pen that came with the interactive pen display. Pens or styluses from

other products can damage the screen. Also, they will not work with the DViT™

(DigitalVisionTouch) technology.

l Do not use the interactive pen display in a facility control system or any other environment

that requires extremely high reliability; the interactive pen display can interfere with or cause

other electronic devices to malfunction, or other devices can interfere with or cause the

interactive pen display to malfunction. Where use is prohibited, turn off the interactive pen

display to prevent the possibility of it interfering with or causing other electronic devices to

malfunction. SMART does not accept any liability for direct or consequential damages.

l If you transport the interactive pen display over a distance, we strongly urge you to

completely repackage it using the original carton. We designed this packaging with optimal

shock and vibration protection. If the original carton is no longer available, pack all

components with as much padding as reasonably possible to protect the components from

excessive vibration or shock. Do not include loose components in the packaging that could

mark, scratch or otherwise damage the screen during the journey.

l Put the interactive pen display down carefully to ensure you do not damage the buttons.

Do not place the interactive pen display on a surface that will mark, scratch or damage the

screen.

l

Do not place sharp or heavy objects on the interactive pen display.

ii

I M P O R T A N T I N F O R M A T I O N

l Do not connect or disconnect the video or power cable if the interactive pen display or your

computer is on. If you do, you can damage the screen and/or the computer video card.

l If you move the interactive pen display, adjust the stand to its full upright position, and then

use both hands to hold the display unit and the stand separately.

l Do not expose your interactive pen display to high voltage electrostatic discharges or to a

build-up of electrostatic charge on the screen. This can cause discoloration and blotches on

the screen.

l If the interactive pen display is damaged, turn off the display and disconnect the power

adapter in order to prevent further damage or personal injury.

C  C A U T I O N – T E T H E R E D P E N

l The tethered pen is a sealed unit that contains electronics but no batteries. If you attempt to

open the tethered pen, you will damage these electronics. This makes the tethered pen

unusable and voids the warranty.

l Do not touch the screen with any instrument other than the supplied tethered pen, because

other instruments may damage the screen.

l Do not apply excessive pressure that can shorten the life of the tethered pen.

l Do not immerse the tethered pen in water.

C  C A U T I O N – E N V I R O N M E N T

l Avoid setting up and using the interactive pen display in an area with excessive levels of

dust, humidity and smoke or where it is exposed to direct sunlight, severe temperature

changes, heat from other appliances, water or any other liquid. Operate the interactive pen

display within a temperature range of 41°F and 95°F (5°C to 35°C) and a humidity range of

20% to 80% (non-condensing). However, you can store the interactive pen display within a

temperature range of 14°F to 140°F (-10°C to 60°C) and a humidity range of 20% to 90%

(non-condensing).

l Do not modify the power cable. Handle it carefully and avoid bending it excessively. Do not

place the power cable in an area where it is likely to be stepped on or pinched by items placed

on or against it. If you must run a cable over the floor, lay it in a flat, straight line, and secure it

to the floor with tape or a cable management strip of contrasting color.

l The interactive pen display comes with a three-prong, grounding-type power plug designed to

fit into a grounding-type power outlet. If you cannot insert the plug into a power outlet, contact

an electrician to replace the power outlet. Do not modify the power plug.

iii

I M P O R T A N T I N F O R M A T I O N

l Place the interactive pen display in a location where users will have clear and direct access

to the main power plug, because they must be able to disconnect the unit at all times. Always

disconnect the interactive pen display before you install any devices or perform any

maintenance.

l If possible, disconnect the interactive pen display before any thunderstorms. However, do

not touch the unit or the unit’s power plug during a thunderstorm, because there is a risk of

electrical shock.

l Disconnect the interactive pen display if you will not use it for an extended period.

l If the interactive pen display requires replacement parts, use parts that are specified by

SMARTTechnologies.

l Do not expose the interactive pen display to rain or moisture.

iv

Contents

Important information i

Safety warnings and cautions i

Chapter 1: About your SMARTPodium interactive pen display 1

Your interactive pen display features 2
Feature highlights 3
Your SMARTPodium interactive pen display 5
Illuminated buttons 7
Control panel 8
Connection panel 9

Chapter 2: Installing your SMARTPodium interactive pen display 11

System requirements 11
Installing your interactive pen display 13
Setting up your interactive pen display 13
Orienting your interactive pen display 16
Integrating other devices 18

Chapter 3: Installing SMART software 21

Installing SMARTNotebook software 21
Installing SMARTMeetingPro software 22

Chapter 4: Using your SMARTPodium interactive pen display 25

Turning your interactive pen display on and off 26
Using the tethered pen 26
Writing or drawing digital ink 28
Erasing digital ink 28
Changing eraser settings 29
Manipulating objects with the tethered pen 29
Entering text on the interactive pen display 30
Using the illuminated buttons 31
Working with Ink Aware applications 32
Working with non-Aware applications 33
Using a SMARTGoWire auto-launch cable 36

Chapter 5: Maintaining your SMARTPodium interactive pen display 39

Cleaning the screen 39
Cleaning the camera windows and reflective tape 40
Maintaining ventilation 41

v

C O N T E N T S

Preventing condensation 41

Chapter 6: Troubleshooting your SMARTPodium interactive pen display 43

Checking the power on your interactive pen display 44
Power button indicator issues 44
Checking the status on your interactive pen display 46
Status indicator issues 47
Tethered pen issues 47
Image issues 48
Control and writing issues 51
Mac-specific issues 52

Appendix A: Adjusting video settings with the on-screen display (OSD) menu 55

Changing settings in the OSD menu 55
OSD menu settings 56

Appendix B: Hardware environmental compliance 59

Waste Electrical and Electronic Equipment regulations (WEEE directive) 59
Restriction of Certain Hazardous Substances (RoHS directive) 59
Packaging 59
Covered electronic devices 60
China’s Electronic Information Products regulations 60

vi

Chapter 1

interactive pen display

Your interactive pen display features 2
Feature highlights 3

Software 3
Tethered pen and magnetic pen rest 3
SMARTInk 3
Illuminated buttons 3
Smooth Tilt Stand 3
Interactive surface 4
Power 4
Power saving 4
DViT technology 4
Durable surface 4
Cables 4
Security 4
USB disable 5
HDCP 5

Optional accessories 5
Your SMARTPodium interactive pen display 5
Illuminated buttons 7
Control panel 8
Connection panel 9

This chapter describes the features of your SMARTPodium 500 series interactive pen display and

provides information about product parts and accessories.

1

C H A P T E R 1

About your SMART Podium interactive pen display

Your interactive pen display features

Your SMARTPodium 500 series interactive pen display features DViT

technology on an LCD screen. DViT technology enables you to select,

write and erase on the interactive pen display surface. It also enables you

to do everything you can do at your computer—open and close

applications, conference with others, create new documents or edit

existing ones, visit websites, play and manipulate video clips and more—

just by touching the interactive pen display surface with the tethered pen.

In addition to the familiar features of other interactive pen displays, your

SMARTPodium 500 series interactive pen display includes illuminated

buttons, a magnetic pen rest, a Smooth Tilt Stand and HDCP compliancy.

Your interactive pen display works with your computer and SMARTProductDrivers to provide a

reliable interactive experience with the content from your computer.

You can also interact with content from additional devices, such as a document camera, that you can

connect using the USB receptacles. By connecting your interactive pen display to a projector or a

second display you can visually share your interactive experience with others, all while facing the

audience. As others view your interactions with your digital materials, you can write confidently and

smoothly with SMARTInk™. You can save your work directly into commonly used software

applications, such as Microsoft® Office and AutoCAD software or into the SMART software

applications that are included with your interactive pen display.

The following SMARTPodium 500 series interactive pen display models are available:

Model Dimensions Resolution

SMARTPodium 518 interactive pen display 18 1/2" (47 cm) diagonal 1366 × 768

SMARTPodium 524 interactive pen display 24" (61 cm) diagonal 1920 × 1080

2

C H A P T E R 1

About your SMART Podium interactive pen display

Feature highlights

Refer to the following for more feature highlights.

Software

Your SMARTPodium 500 series interactive pen display includes either SMARTNotebook™

collaborative learning software or SMARTMeetingPro™ software. To use all the features of your

interactive pen display described in this guide, go to smarttech.com/software and ensure that you

have the latest version of SMART software and SMARTProductDrivers installed on your computer.

You can also use your SMARTPodium 500 series interactive pen display with a SMARTGoWire™

auto-launch cable with SMARTMeetingPro software.

Tethered pen and magnetic pen rest

Control your computer and comfortably write over any application from the interactive pen display

using the ergonomic soft-grip tethered pen. You can rest your hand naturally on the interactive display

as you write in SMARTInk since the tethered pen is your interactive point of contact on the screen.

The tethered pen is battery-free so you never incur additional costs for replacement batteries.

Securely rest the tethered pen in the magnetic pen rest when you’re finished writing so you always

know where to locate the tethered pen.

SMARTInk

SMARTInk smoothes out the appearance of the digital ink, which improves the legibility of your

handwriting as you write over applications, websites and videos.

Illuminated buttons

Using the illuminated buttons on your interactive pen display, you can set the current function of the

tethered pen and instantly start SMART software programs. The buttons on the frame are backlit for

easy recognition. When you press the Pen Color, Eraser or Select button, the backlight brightens to

indicate the active button.

Smooth Tilt Stand

Easily adjust the height of your interactive pen display by pressing the lever on the Smooth Tilt Stand

to recline the angle of the unit.

3

C H A P T E R 1

About your SMART Podium interactive pen display

Interactive surface

Your interactive pen display has a liquid crystal display (LCD) screen and acts as an input and output

device when you touch it with the tethered pen. The native aspect ratio is 16:9 with flexible scaling

options to support 4:3 and 16:10.

Power

The interactive pen display uses a 12V DC power supply adapter, which comes with the unit.

N  N O T E

The interactive pen display switches to the appropriate voltage automatically.

Power saving

The interactive pen display conforms to the Video Electronics Standards Association (VESA®)

power saving guidelines.

DViT technology

Four digital cameras, one in each corner of the interactive pen display, track the position of the

tethered pen as it moves across the interactive surface.

Durable surface

The interactive surface features hardened glass that is scratch-resistant and optimized for projection.

Cables

Connect your interactive pen display to your computer with the included cables. See the

SMARTPodium quick connect guide (smarttech.com/kb/170009) for more information.

Security

Your interactive pen display features a Kensington® security slot on the back of the display. Lock

your interactive pen display with a security cable (not included) to help safeguard it from theft.

4

C H A P T E R 1

About your SMART Podium interactive pen display

USB disable

You can mechanically disable the USB A receptacles to prevent users from opening files from or

saving files to USB drives using this receptacle. See smarttech.com/kb/170004 for more information.

C  C A U T I O N

Only do this if you want to permanently disable the USB A receptacles. Once the USB receptacles

are disabled, you cannot enable them again.

HDCP

Your SMARTPodium 500 series interactive pen display is HDCP 1.3 compliant.

Optional accessories

For more information on optional accessories, contact your authorized SMART reseller.

Your SMARTPodium interactive pen display

Use the illustration below to familiarize yourself with the components of your interactive pen display.

5

C H A P T E R 1

About your SMART Podium interactive pen display

Component Description

A Illuminated buttons Press the illuminated buttons for quick access to pen colors and

other functions. See Using the illuminated buttons on page 31 for

more information.

B Interactive screen Displays your content on an 18.5" (47 cm) or 24" (61 cm) high

definition progressive scan LCD display to show wide format video

and high resolution images.

C Control panel Contains the on-screen display (OSD) control buttons and three

USB A 2.0 receptacles. See Control panel on page 8 for more

information.

D Status indicator Indicates the communication status of the interactive pen display.

See Checking the status on your interactive pen display on page

46 for more information.

E Power button Indicates whether power is reaching the interactive pen display.

See Checking the power on your interactive pen display on page 44

for more information.

F Magnetic pen rest Stores the tethered pen when you finish writing so you always

know where to locate the pen next.

G Tethered pen Touch the tethered pen to the interactive pen display surface to

control your computer and to write notes over any program or your

desktop with digital ink. The tethered pen is battery-free.

H Connection panel Contains the connections needed to use your interactive pen

display with your computer and other devices. See Connection

panel on page 9 for more information.

6

C H A P T E R 1

About your SMART Podium interactive pen display

Illuminated buttons

Use the following illustration to familiarize yourself with the buttons on the top of your interactive pen

display. See Using the illuminated buttons on page 31 for more information.

Button Description

A Capture

B Launch software

C Keyboard

D Eraser

E Black color ink

F Red color ink

G Green color ink

H Blue color ink

I Select

J Right-click

K Help

L Orient

7

C H A P T E R 1

About your SMART Podium interactive pen display

Control panel

Use the illustration below to locate the on-screen display (OSD) control buttons and connectors on

the left side of your interactive pen display.

Item Description

A OSD control buttons

B USB receptacles Use the three USB A 2.0 receptacles to connect USB devices.

Use to select and configure options in the on-screen display menu
settings. See Changing settings in the OSD menu on page 55 for
more information.

8

C H A P T E R 1

About your SMART Podium interactive pen display

Connection panel

Use the illustration below to locate the connectors on the right side of your interactive pen display.

Connector Description

A Power cable receptacle Connects the power cable from your interactive pen display to a DC

adapter.

B Analog/Digital switch

C Video in Connects the DVI-I cable from your interactive pen display to your

D Video out Connects the DVI-I cable from your interactive pen display to a

E USB B receptacle Connects the USB cable from your interactive pen display to your

F Pen tether receptacle Connects the pen to your interactive pen display.

Switch to Analog if you’re using a VGA connection or to
Digital if you’re using a DVI connection.

computer or laptop.

second display or device. The second display or device mirrors

what appears on your interactive pen display.

computer or laptop.

9

Chapter 2

interactive pen display

System requirements 11

For Windows® operating systems 11

For Mac operating system software 12

Video cards 12

Monitors and projectors 12
Installing your interactive pen display 13
Setting up your interactive pen display 13

Determining the best location for your interactive pen display 13

Setting up your work area 14

Changing the angle of your interactive pen display 14

Removing and installing the Smooth Tilt Stand 15
Orienting your interactive pen display 16
Integrating other devices 18

This chapter provides additional considerations and details for installing your interactive pen display.

System requirements

Before installing your SMARTPodium 500 series interactive pen display, make sure your computer

meets the following requirements.

For Windows® operating systems

l WindowsVista®, WindowsVista 64-bit, Windows XP or Windows XP 64-bit operating system

l DVI or VGA video receptacle

l Available USB receptacle

11

C H A P T E R 2

Installing your SMART Podium interactive pen display

For Mac operating system software

l MacOS X operating system software 10.4 or later

l DVI or VGA video receptacle

l Available USB receptacle

N  N O T E S

l You need a suitable video adapter to connect the VGA to DVI-A cable or the DVI-D to DVI-D

cable.

l For specific system requirements, see the release notes for your SMARTNotebook software

or SMARTMeetingPro software at smarttech.com/downloads.

Video cards

Your interactive pen display supports both digital (DVI) and analog (VGA) video signals. If you’re

updating your video card, complete the video card hardware and software installation before

connecting your interactive pen display. If you have another display that’s compatible with your video

card, you can connect that display to the card in order to verify the video card is operating correctly.

Although you can quickly connect the interactive pen display to a video card with either DVI or VGA

signals, a DVI signal generally results in better performance. If your display has a digital in and digital

out, there will be no conversion in the display.

N  N O T E

l Your interactive pen display doesn't convert video signal and simply passes the signal

through as it is received. Digital In will be Digital Out and Analog In will be Analog Out.

l Depending on the capabilities of your video card and operating system, you may be able to

set up your interactive pen display as a mirrored, extended or independent display. For more

information, see your video card documentation.

Monitors and projectors

You can use your interactive pen display as a standalone interactive display or with another display.

You can connect a second device, such as a projector or a monitor, to the Video OUT receptacle on

your interactive pen display. When connected using the Video OUT, the second device mirrors the

image on your interactive pen display. Complete the interactive pen display installation before

connecting a second device.

12

C H A P T E R 2

Installing your SMART Podium interactive pen display

N  N O T E

For more information on configuring your computer and operating system for use with multiple

monitors, see your hardware and operating system documentation.

Installing your interactive pen display

To install your interactive pen display, refer to the Quick Connect guide that came with your product.

You can also find this document on the SMART Support website at smarttech.com/kb/170009.

Orient your interactive pen display after you install it. See Orienting your interactive pen display on

page 16 for more information.

C  C A U T I O N

l Connect your interactive pen display to a computer with a video card that supports a refresh

rate of 76 Hz. If the frequency of the signal is configured higher than 76 Hz, the image may

display fine striping (such as screen stripes) or it may appear to flicker or display a wavy

pattern.

l An inappropriate video card in your computer may damage the interactive screen of your

interactive pen display.

N  N O T E S

l When a still image is displayed for a long period of time, an afterimage can remain for a short

time. To prevent this, use a screen saver or other power management feature.

l To display HDCP content, your video card also needs to be HDCP 1.3 compliant.

Setting up your interactive pen display

Before you use your interactive pen display, make sure you determine the best location, work area

and angle for the display.

Determining the best location for your interactive pen display

Install your interactive pen display in a cool, dry location without excessive levels of dust, humidity

and smoke. Operate the interactive pen display in an environment within a temperature range of 41°F

to 95°F (5°C to 35°C) and within a humidity range of 20% to 80% (non-condensing). You can store the

interactive pen display within a temperature range of 14°F to 140°F (-10°C to 60°C) and a humidity

range of 20% to 90% (non-condensing).

13

C H A P T E R 2

Installing your SMART Podium interactive pen display

Take into consideration that the interactive pen display generates heat when it is turned on. To

maintain a consistent operating temperature, do not block or cover any of the ventilation holes on the

back of the unit. Other external factors can affect the interactive pen display, such as the heat

generated by control systems or other electronic equipment. Make sure there is adequate airflow

around the unit.

Use your computer's mouse and keyboard to install SMARTProductDrivers before you install your

interactive pen display. Your interactive pen display cannot provide keyboard or tethered pen

functionality until you install SMARTProductDrivers. You should also keep your computer within 16'

(5 m) of the unit or use an active USB extender. This protects against signal degradation that occurs

with a longer USB cable. The video cable also has length limitations, so you shouldn’t use an RGB

video cable longer than 50' (15 m).

Setting up your work area

Organize your work area so you can work comfortably. Position your interactive pen display and your

keyboard for easy access without unnecessary reaching. You should be able to comfortably view the

interactive pen display and any other displays with a minimum of eye strain.

Because the interactive pen display surface is a little higher than your desk, you can adjust the height

of your chair to ensure comfortable use of the device.

You can also mount the interactive pen display onto articulated arms or other third-party stands

meeting the VESA 100 specification for display stands.

Changing the angle of your interactive pen display

You can recline the Smooth Tilt Stand to change the angle and height of your interactive pen display.

To alleviate glare, you can use the attached Smooth Tilt Stand to angle the interactive pen display.

N  N O T E

For information on how to remove the stand, see Removing and installing the Smooth Tilt Stand on

the next page.

g To change the height of the interactive pen display

1. Grab the top of the interactive pen display and use your fingers to press the lever at the top of

the stand.

2. Push the interactive pen display down or up to adjust the angle of the display.

14

C H A P T E R 2

Installing your SMART Podium interactive pen display

Removing and installing the Smooth Tilt Stand

You can remove the interactive pen display from its stand.

C  C A U T I O N

l Carefully set down the interactive pen display to ensure you do not damage the buttons.

l Do not place the interactive pen display on a surface that can mark, scratch or damage the

screen.

g To remove the Smooth Tilt Stand

1. Place the interactive pen display facedown on a flat surface.

2. Remove the four screws that attach the stand to the VESA mount on the back of the interactive

pen display, and then remove the stand.

g To install the Smooth Tilt Stand

1. Place the interactive pen display facedown on a flat surface.

2. Place the stand down on the back of the interactive pen display with the lever pointed to the top

of the display.

3. Align the four holes in the stand with the four holes in the back of the interactive pen display.

15

C H A P T E R 2

Installing your SMART Podium interactive pen display

4. Insert and tighten the four screws to the VESA mount.

Orienting your interactive pen display

When the location of your pen touch is misinterpreted (ink appears a distance from the actual pen

contact), orient your interactive pen display.

g To orient the interactive pen display

Press Orient on the right side of the illuminated button panel at the top of your interactive

1.
pen display.

N  N O T E

If the interactive pen display is your secondary monitor, you may need to press the SPACE

BAR to move the orientation screen to your interactive pen display.

16

C H A P T E R 2

Installing your SMART Podium interactive pen display

2. If the below tracking screen appears, press the tethered pen to the screen at the start of the

track, and then use the tethered pen to draw a path to the end of the track.

I  I M P O R T A N T

Do not rest your wrist or the palm of your hand on the screen because your touch will interfere

with the orientation process.

3. Lift the tethered pen from the screen when you come to the end of the track.

The orientation screen opens and a target appears on the screen.

17

C H A P T E R 2

Installing your SMART Podium interactive pen display

4. Use the tethered pen to press the center of the target.

T  T I P S

o

To accurately orient the screen, press the tethered pen to the screen near the first

target. Slide the tethered pen across the screen to the center of the target. Briefly hold

the tethered pen to the center of the target before removing the tethered pen from the

screen. Repeat for each target that appears.

o

You can orient a target again by pressing Orient on the illuminated button panel or the

LEFT ARROW key on your keyboard.

o

Press the ESC key on your keyboard if you want to close the orientation screen before

you finish the orientation procedure. Otherwise, the orientation screen closes after you

press the last target.

5. Lift the pen off the surface of your interactive pen display.

N  N O T E

The computer registers the point on the screen where you remove your pen from the display

surface.

The target moves to the next orientation point.

6. Repeat steps 4 to 5 until you press all targets.

The orientation window closes.

Integrating other devices

You can connect another device, such as a projector, a monitor or a SMARTBoard™ interactive

whiteboard, directly to the interactive pen display. With this setup, whatever you view on the

interactive pen display also appears on the other display. When you connect a projector or a monitor,

the video signal from the computer is automatically sent to the projector or monitor. Other integration

options are available if you amplify the video signal.

N  N O T E

The display resolution of the connected computer must be set to a resolution supported by the

projector.

18

C H A P T E R 2

Installing your SMART Podium interactive pen display

g To connect a projector or monitor

For DVI operation, connect a second DVI to DVI video cable (not included) to the Video out

receptacle located on the interactive pen display and the DVI-D or DVI-I Video Input connector on

your other device.

OR

For VGA operation, connect a second VGA to DVI-A cable (not included) to the Video out receptacle

located on the interactive pen display and the VGA Video Input connector on your other device.

N  N O T E S

l For details about you other device’s connectors, read the instructions that came with your

device.

l If you want to use a video cable longer than 50' (15 m), you must boost the video signal with a

video distribution amplifier. To display HDCP content, your amplifier also needs to be HDCP

1.3 compliant.

19

Chapter 3

Installing SMARTNotebook software 21
Installing SMARTMeetingPro software 22

You need to install SMART software on the computer that’s connected to your interactive pen display

in order to use your interactive pen display.

SMART software includes the following:

l SMARTProductDrivers, which enables digital ink

l SMARTNotebook software

OR

SMARTMeetingPro software

N  N O T E

For laptops that will only occasionally be used for your interactive pen display, you can use a

SMARTGoWire auto-launch cable instead of installing SMART software (see Using a

SMARTGoWire auto-launch cable on page 36 for more information).

Installing SMARTNotebook software

The SMARTNotebook software DVD includes two components in one consolidated installation:

l SMARTProductDrivers

l SMARTNotebook software

For specific system requirements, see the release notes for your SMARTNotebook software at

smarttech.com/downloads.

21

C H A P T E R 3

Installing SMART software

I  I M P O R T A N T

l Connect to the Internet before you install SMART software so that you can obtain a software

activation key and download software updates.

l Register your software to obtain a product key for activation. If you do not obtain a product

key, you can use SMARTNotebook software for 30 days.

g To install SMARTNotebook software and SMARTProductDrivers

1. Place the included installation DVD in your computer’s DVD tray.

The installation wizard appears.

2. Follow the on-screen instructions and enter your product activation key when prompted.

N  N O T E

Register your interactive pen display online using the serial number found in the middle of the

label on the back of your interactive pen display. You can find the label on the interactive pen

display in the following locations:

o

on the bottom center of the back of the interactive pen display

o

on the bottom right of the back of the interactive pen display

3. Click the SMART software icon in the notification area (Windows operating systems) or the

Dock (Mac operating system software), and then select Check for Updates.

The SMART Product Update screen appears.

4. Follow the on--screen instructions to install or update your SMARTNotebook software and

SMARTProductDrivers to their most recent versions.

Installing SMARTMeetingPro software

Your SMARTGoWire auto-launch cable includes both SMARTProductDrivers and

SMARTMeetingPro software pre-installed and activated. See Using a SMARTGoWire auto-launch

cable on page 36

Your SMARTGoWire auto-launch cable also includes a product key for one SMARTMeetingPro

software activation on your computer. The SMARTMeetingPro software download includes two

components in one consolidated installation:

l SMARTProductDrivers

l SMARTMeetingPro software

22

C H A P T E R 3

Installing SMART software

This software requires a computer with a Windows operating system. For specific system

requirements, see the release notes for your SMARTMeetingPro software at

smarttech.com/downloads.

I  I M P O R T A N T

If you do not activate your software, you can use SMARTMeetingPro software for 30 days.

g To download SMARTMeetingPro software and SMARTProductDrivers

1. Go to www.smarttech.com/downloads.

2. Scroll to SMARTMeetingPro software, click Choose a version, and then select the latest

version of SMARTMeetingPro software.

3. Click Download.

4. Follow the on-screen instructions to save the executable file to your desktop.

g To install SMARTMeetingPro software and SMARTProductDrivers

1. Double-click the executable file.

2. Follow the on-screen instructions, and enter your product activation key when prompted.

N  N O T E

Register your interactive pen display online using the serial number found in the middle of the

label on the back of your interactive pen display. You can find the label on the interactive pen

display in the following locations:

o

on the bottom center of the back of the interactive pen display

o

on the bottom right of the back of the interactive pen display

Click the SMART Meeting Pro icon in the notification area, and then select Check for

3.
Updates.

The SMART Product Update window appears.

4. Follow the on--screen instructions to install or update your SMARTMeetingPro software and

SMARTProductDrivers to their latest versions.

23

Chapter 4

interactive pen display

Turning your interactive pen display on and off 26
Using the tethered pen 26

Tethered pen components 27
Writing or drawing digital ink 28
Erasing digital ink 28
Changing eraser settings 29
Manipulating objects with the tethered pen 29
Entering text on the interactive pen display 30
Using the illuminated buttons 31
Working with Ink Aware applications 32

Viewing a list of Ink Aware applications 32

Disabling Ink Aware 33
Working with non-Aware applications 33

Capturing and saving your notes 34

Clearing all notes from the screen 34

Restoring cleared notes 35

Closing the transparent layer 35

Customizing the transparent layer 35
Using a SMARTGoWire auto-launch cable 36

This chapter describes the basic operation of your interactive pen display such as how to write and

erase digital notes and how to work with Ink Aware applications.

25

C H A P T E R 4

Using your SMARTPodium interactivepen display

Turning your interactive pen display on and off

Use the following directions to turn your interactive pen display on and off.

g To turn your interactive pen display on

Press the Power button on the front left side of the interactive pen display.

N  N O T E S

l If the Power button indicator light on the front of the interactive pen display is off, the

interactive pen display isn’t plugged in.

l Your interactive pen display will automatically turn off after one minute without video input.

g To turn your interactive pen display off

Press the Power button on the front left side of the interactive pen display.

Using the tethered pen

You can use the tethered pen to select, control, move and manipulate items and objects on your

screen. You can also write notes and draw on your screen in digital ink.

The tethered pen for the interactive pen display is battery-free with an ergonomic soft grip. Hold the

tethered pen like you would a normal pen or pencil. As you work with your interactive pen display, you

can rest your hand on the display screen, just as if it were a sheet of paper. You can tilt the tethered

pen in any way that feels most comfortable for writing or drawing.

I  I M P O R T A N T

You can write notes over applications and your desktop only if SMARTProductDrivers are running

on your computer. If you see the or icon in the Windows notification area or Mac Dock,
SMARTProductDrivers is not running on your computer or your product is not properly connected.

26

C H A P T E R 4

Using your SMARTPodium interactivepen display

T  T I P S

l When the tethered pen isn’t in use, place it in the magnetic pen rest on the front of your

interactive pen display.

l You can use SMARTNotebook software or SMARTMeetingPro software to make your

presentations interactive and dynamic. For more details on what you can accomplish with

SMARTNotebook software or SMARTMeetingPro software, see your SMART software’s

online Help.

Tethered pen components

Component Description

Pen nib

27

Press a Pen Color button, and then touch the pen nib to the screen
surface to write with digital ink.

T  T I P

Press the pen nib to the screen firmly to make digital ink appear.

C  C A U T I O N

Replace the tethered pen when the pen nib wears down. If a pen nib
wears down too far, you might scratch or damage the interactive
pen display surface.

C H A P T E R 4

Using your SMARTPodium interactivepen display

Writing or drawing digital ink

You can use the tethered pen to write or draw in digital ink over SMARTNotebook software,

SMARTMeetingPro software and other programs.

g To write or draw digital ink

1. Pick up the tethered pen.

2. Press one of the Pen Color buttons from the illuminated button panel.

A transparent layer (also referred to as the Ink Layer) appears as a frame around your screen.

3. Write or draw on the transparent layer to make notes and draw over your desktop and other

non-Aware programs.

N  N O T E

See Working with non-Aware applications on page 33 for more information on using the

transparent layer.

Erasing digital ink

You can use the tethered pen to erase digital ink.

g To erase digital ink

Press Eraser on the illuminated button panel.

1.

2. Press the tethered pen to the screen and move it over the digital ink you want to erase.

28

C H A P T E R 4

Using your SMARTPodium interactivepen display

Changing eraser settings

You can change the default eraser size to either a larger or smaller eraser area.

g To change eraser settings

1. Press the SMART software icon in the notification area (Windows computers) or the Dock

(Mac computers), and then select Control Panel.

OR

Press the SMARTMeetingPro icon in the notification area, and then select Control
Panel.

The SMART control panel appears.

2. Press SMART Hardware Settings.

3. Select Pen and Button settings in the drop-down list.

4. Press Eraser Settings.

5. Select an eraser size.

6. Press OK to save your settings.

7. Press OK to close the control panel.

Manipulating objects with the tethered pen

Objects include icons, buttons, links and other components of applications that appear on your

screen. You can manipulate these objects by pressing your tethered pen to the screen of your

interactive pen display as described below.

g To select an object

Press Select from the illuminated button panel, and then press the tethered pen to the screen to
select the object.

29

C H A P T E R 4

Using your SMARTPodium interactivepen display

N  N O T E S

l This pen gesture performs a standard mouse click.

l This pen gesture starts programs if your operating system is set to start applications on a

single click.

g To double-click an object

Press Select from the illuminated button panel, and then quickly press and release the object
twice with the tethered pen.

T  T I P

You can use this procedure to start applications if your operating system is set to start applications

on a double-click.

g To right-click or control-click an object

Press Right-click from the illuminated button panel, and then press the tethered pen to the
screen once.

The right-click menu appears.

g To move an object

1. Hold the tethered pen down on the object you want to move.

2. Keeping the tethered pen on the screen, slowly drag the object.

3. When you reach the desired position, release the object.

Entering text on the interactive pen display

You can enter text to text boxes on the interactive pen display with the on-screen keyboard or a

keyboard connected to your computer.

30

C H A P T E R 4

Using your SMARTPodium interactivepen display

g To enter text with the on-screen keyboard

1. Select the area where you want to enter text.

Press Keyboard from the illuminated button panel.

2.

The on-screen keyboard appears.

3. Touch the tethered pen to the on-screen keyboard's keys to enter text.

Using the illuminated buttons

Press the following illuminated buttons to perform the following functions.

Button Description

Capture Press this button to launch the Screen Capture Toolbar.

Launch software Press this button to launch SMARTNotebook software or

SMARTMeetingPro software.

Keyboard Press this button to launch the on-screen keyboard.

Eraser Press this button to erase ink from your screen with the tethered pen.

Black ink Press this button to write on your screen in black ink with the

tethered pen.

Red ink Press this button to write on your screen in red ink with the tethered

pen.

Green ink Press this button to write on your screen in green ink with the

tethered pen.

Blue ink Press this button to write on your screen in blue ink with the tethered

pen.

Select Press this button to use the tethered pen to select objects, control

your computer and to left-click.

Right-click Press this button to use the tethered pen to perform a right-click or

control-click on the screen.

Help Press this button to launch the online Help for SMARTNotebook

software or SMARTMeetingPro software.

31

Orient Press this button to start the orientation procedure.

C H A P T E R 4

Using your SMARTPodium interactivepen display

Working with Ink Aware applications

When you write over an application that’s Ink Aware, the application recognizes your notes and

integrates them into your file as an object or as typed text. SMARTNotebook software and

SMARTMeetingPro software are examples of Ink Aware applications. Microsoft Word, Excel® and

PowerPoint® are also Ink Aware.

To save your notes as part of the file in an Ink Aware application, save the file as you normally would.

In some Windows applications, such as Word and Excel, you can select additional options from the

Ink Aware toolbar. You can use this toolbar to save your notes to a .notebook file or to save your

notes as text. Refer to your SMART software's online Help for more information on the Ink Aware

toolbar.

If the interactive pen display is connected to a Windows computer, you can capture your notes and

the application background, and then you can save them to a .notebook file for both Ink Aware and

non-Aware applications. See the SMARTNotebook software or SMARTMeetingPro software online

Help for more information on using Ink Aware applications.

Viewing a list of Ink Aware applications

You can open and view a list of Ink Aware applications in the SMART control panel.

g To view a list of Ink Aware applications

1. Press the SMART software icon in the Windows notification area or the Mac Dock, and

then select Control Panel.

OR

Press the SMARTMeetingPro icon in the notification area, and then select Control
Panel.

The SMART control panel appears.

2. Press Configure SMART Tools.

3. Press Ink Aware Program Settings.

The Aware window appears displaying the list of Ink Aware applications.

T  T I P

If a check mark appears in the Aware Enabled column, that application’s Ink Aware features

are enabled. Clear the check box to disable an application’s Ink Aware features.

32

C H A P T E R 4

Using your SMARTPodium interactivepen display

Disabling Ink Aware

You can disable the Ink Aware features for a specific application or for all applications.

N  N O T E

When you disable Ink Aware, the application becomes non-Aware. You can still write over your

screen using the transparent layer, but the application won't recognize your notes or integrate them

into your file. See Working with non-Aware applications below for more information on writing on

the transparent layer.

g To disable Ink Aware

1. Press the SMART software icon in the Windows notification area or the Mac Dock, and

then select Control Panel.

OR

Press the SMARTMeetingPro icon in the notification area, and then select Control
Panel.

The SMART control panel appears.

2. Press Configure SMART Tools.

3. Press Ink Aware Program Settings.

The Aware window appears displaying the list of Ink Aware applications.

4. Clear the check box in the Aware Enabled column to disable that application’s Ink Aware

features.

Working with non-Aware applications

If an application is non-Aware, whatever you write or draw on your screen is written on a transparent

layer (also referred to as the Ink Layer) that appears over the current application. The transparent

layer also appears when you try to write or draw over your desktop.

33

C H A P T E R 4

Using your SMARTPodium interactivepen display

After you finish writing and drawing on the transparent layer, you can save or clear your notes. If you

mistakenly clear your notes, you can restore them.

N  N O T E

You can customize the transparent layer. For more information on how to use the transparent layer

to draw over non-Aware applications, see your SMARTNotebook software or SMARTMeetingPro

software online Help.

Capturing and saving your notes

You can save your notes at any time.

g To capture and save your notes

Press Capture in the upper right corner of the transparent layer.

1.

Your screen capture appears as an image on a page in SMARTNotebook software or

SMARTMeetingPro software.

2. Select File > Save to save your screen capture in a .notebook file.

T  T I P

If you want to save your notes but don’t want to take a capture of the entire screen, you can

use the Screen Capture toolbar for more capture options. See your SMARTNotebook

software or SMARTMeetingPro software online Help for more information.

Clearing all notes from the screen

You can clear your notes at any time.

34

C H A P T E R 4

Using your SMARTPodium interactivepen display

g To clear all notes from the screen

Press Clear in the upper-right corner of the transparent layer.

Restoring cleared notes

If you mistakenly clear you notes, you can restore them. You can also restore them after you close

the transparent layer.

g To restore cleared notes

Press Undo on the Floating Tools toolbar (SMARTNotebook software) or the SMART Business
Toolbar (SMARTMeetingPro software).

N  N O T E

For more information on tools available, refer to your SMART software's online Help.

g To restore cleared notes after you close the transparent layer

Press the Click here to restore ink thumbnail image that appears in the bottom-right of your screen.

The image appears for five seconds after the transparent layer is closed.

Closing the transparent layer

You can close the transparent layer at any time.

g To close the transparent layer

Press Close in the upper right corner of the transparent layer.

N  N O T E S

l Your notes clear when you close the transparent layer.

l If you want to save your notes, take a screen capture before you close the transparent layer

(see Capturing and saving your notes on the previous page).

l If you mistakenly clear your notes, you can restore them (see Restoring cleared notes

above).

Customizing the transparent layer

You can customize the transparent layer (also referred to as the Ink Layer).

35

C H A P T E R 4

Using your SMARTPodium interactivepen display

g To customize the transparent layer

Press a Pen Color button from the illuminated button panel.

1.

A transparent layer appears over the current program.

2. Right-click, and then select Ink Layer Options in the menu that appears.

The Ink Layer Settings dialog box appears.

3. Adjust the following settings:

o

Clear the Show border around ink layer check box to display the transparent layer

without a border.

o

Clear the Allow pop-up balloon messages check box to prevent the Click here to

restore ink thumbnail image from appearing after you clear your notes.

o

Clear the Screen Capture, Clear, and Close buttons check box to prevent these

options from appearing in the upper-right corner of the transparent layer.

o

Select the Close ink layer with pointer check box to disable the menu options that

appear when you click the transparent layer with the tethered pen.

N  N O T E

When this feature is enabled, a single pen touch closes the transparent layer and

automatically clears your notes.

o

Select the Always Save Ink check box if you want your notes to be automatically

captured to a .notebook when you close the transparent layer.

Using a SMARTGoWire auto-launch cable

Any computer connected to your interactive pen display requires SMART software. You install this

software on your room computer so that it’s always ready for use (see Installing SMART software on

page 21 for more information).

If you want to connect a computer or laptop that doesn’t have SMART software installed, you can

connect a SMARTGoWire auto-launch cable. The SMARTGoWire auto-launch cable contains both

SMARTProductDrivers and SMARTMeetingPro software and starts them automatically.

36

C H A P T E R 4

Using your SMARTPodium interactivepen display

I  I M P O R T A N T

Your SMARTPodium 500 series interactive pen display supports only SMARTGoWire auto-launch

cable for SMARTMeetingPro 2.3 software . It does not support earlier versions or SMARTGoWire

auto-launch cable for SMARTNotebook software.

g To use a SMARTGoWire auto-launch cable

1. Ensure your computer or laptop is properly connected to your interactive pen display (see

Installing your SMARTPodium interactive pen display on page 11 for more information).

2. Connect the USB A connector on the SMARTGoWire auto-launch cable to a USB receptacle

on your computer or laptop.

3. Connect the USB B connector on the SMARTGoWire auto-launch cable to the USB B

receptacle on your interactive pen display connection panel.

SMART software begins to activate and the AutoPlay dialog box appears.

N  N O T E

SMART software isn’t being installed on your computer or laptop. It runs from the

SMARTGoWire auto-launch cable.

4. Select the Start SMARTMeetingPro option.

SMARTMeetingPro software opens. You can use SMARTMeetingPro software while your

SMARTGoWire auto-launch cable is connected.

g To disconnect a SMARTGoWire auto-launch cable

1. Save your SMARTMeetingPro software file to your computer or laptop, if required. You can

save the file as a .ppt, .pdf or .notebook file.

I  I M P O R T A N T

You can open a .notebook file only on a computer with SMARTMeetingPro software

installed, or on one connected to a SMART interactive product through a SMARTGoWire

auto-launch cable.

Press the SMARTMeetingPro icon in the notification area, and then select Exit.

2.

3. Disconnect the SMARTGoWire auto-launch cable from your computer or laptop and from your

interactive pen display.

37

Chapter 5

SMARTPodium interactive pen
display

Cleaning the screen 39
Cleaning the camera windows and reflective tape 40
Maintaining ventilation 41
Preventing condensation 41

If you properly maintain your interactive pen display, it will provide years of use.

Cleaning the screen

Follow these instructions to clean the interactive pen display screen without damaging it or other

product components. You should clean the screen once a week because dirt and dust can stick to the

screen.

C  C A U T I O N

l Use only a damp cloth to clean the screen. Do not apply glass cleaner, organic solvents

(such as alcohol), or even a mild detergent to the screen. If you use these cleaners, you may

damage the screen’s finish or the unit’s electronics. Using such cleaners also voids the

warranty.

l Do not use permanent or dry erase markers on the screen. If dry-erase markers are used on

the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l Do not rub the screen with a dense or rough material.

l Do not apply pressure to the screen.

l Avoid touching the black reflective tape between the screen and the bezel and ensure that it

stays dry. Damage to this strip affects touch interactivity.

39

C H A P T E R 5

Maintaining your SMARTPodium interactive pen display

g To clean the screen

1. Shut down your computer, and then disconnect the power sources for your computer and your

interactive pen display.

2. Wipe the screen with a lint-free, non-abrasive, anti-static cloth.

Cleaning the camera windows and reflective tape

The DViT technology in your display uses four cameras in the corners of the display and the reflective

material between the screen and the bezels. Excessive dust buildup on the camera windows or

reflective tape can impair touch performance.

These areas should be inspected annually for dust and should be cleaned if any obvious dust buildup

has occurred.

C  C A U T I O N

l Do not use compressed air to clean the camera windows or borders.

l Use only water to dampen the cloth. Do not use chemicals or cleaning agents.

g To clean the camera windows and the reflective tape

1. Lightly moisten a clean lint-free cloth with water.

2. Using the cloth, gently wipe the camera windows in the top corners and the reflective tape

along the top of your interactive pen display screen.

3. Gently wipe the reflective tape along the sides of your interactive pen display screen.

4. Gently wipe the camera windows in the bottom corners and the reflective tape across the

bottom of your interactive pen display screen.

5. Dry the reflective tape with a clean lint-free cloth.

40

C H A P T E R 5

Maintaining your SMARTPodium interactive pen display

Maintaining ventilation

Your interactive pen display requires ventilation to enable the fans to cool the unit. Dust buildup in the

ventilation holes compromises cooling and leads to product failure.

C  C A U T I O N

l Avoid setting up or using your interactive pen display in an area with excessive levels of

dust, humidity or smoke.

l Clean accessible ventilation holes with a dry cloth monthly.

l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes

annually.

Preventing condensation

Your interactive pen display screen contains layers of glass that can collect condensation, especially

in the following conditions:

l Temperature extremes with high humidity

l Rapid changes in humidity, which occurs when you operate the product near water, such as a

sink, pool, kettle or air conditioner ventilator

l Direct exposure to sunlight

Avoid these conditions.

41

Chapter 6

SMARTPodium interactive pen
display

Checking the power on your interactive pen display 44
Power button indicator issues 44
Checking the status on your interactive pen display 46
Status indicator issues 47
Tethered pen issues 47
Image issues 48

VGA display issues 50
Control and writing issues 51
Mac-specific issues 52

Removing ink preference files on Mac computers 53

This chapter provides you with the information necessary to solve simple issues that could occur with

your interactive pen display.

43

C H A P T E R 6

Troubleshooting your SMARTPodium interactive pen display

Checking the power on your interactive pen display

The Power button lights up to indicate whether power is reaching the interactive pen display.

If the power button

indicator is...

solid green turned on and operating normally

flashing green warming up

solid amber idle

off not receiving power

The interactive pen display is...

Power button indicator issues

If you encounter issues with the Power button indicator, refer to the following table.

Symptom Solution

The Power button indicator
is green but you’re unable to
see an image on the display.

See Image issues on page 48.

44

C H A P T E R 6

Troubleshooting your SMARTPodium interactive pen display

Symptom Solution

The Power button indicator
turns amber after being
green for a time with no
video output.

Make sure the length of the video cable doesn’t exceed

l

50'(15m).

Turn off your computer and make sure:

l

o

the video cable is correctly connected to the interactive
pen display and the computer;.

o

the video cable isn’t bent or broken and doesn’t have
bent or broken pins in either connector; and

N  N O T E

If you’re using a video cable adapter, check those
connections as well.

o

the video card in your computer is installed correctly, and
is operating properly.

If the problem persists, see Image Problems on page 42.

l

The Power button indicator
is off.

Make sure the power cable is connected properly.

l

If the Power button indicator still doesn’t turn on, contact

l

SMART Technical Support.

45

C H A P T E R 6

Troubleshooting your SMARTPodium interactive pen display

Checking the status on your interactive pen display

The Status indicator shows whether the pen is interacting with the display.

If the Status indicator is... The interactive pen display is...

solid green communicating with SMARTProductDrivers and operating normally

flashing green not communicating with SMARTProductDrivers

solid red not communicating with your computer

solid amber receiving power but not turned on

off not receiving power

46

C H A P T E R 6

Troubleshooting your SMARTPodium interactive pen display

Status indicator issues

If you encounter issues with the Status indicator, refer to the following table.

Symptom Solution

The Status indicator is

flashing green.

l Make sure SMARTProductDrivers are installed on your

computer (see Installing SMART software on page 21.

l Make sure SMARTBoard service is running on your computer.

a. Open the SMART control panel, and then select About

Software and Product Support > Tools >

Diagnostics.

b. If the Status field contains a "SMARTBoard service is

not running" message, click the Service menu, and then

select Start.

The Status indicator is red. l Make sure the USB cable is properly connected to an active

port on the computer and to the interactive pen display.

l Make sure the computer’s USB interface isn’t disabled.

The Status indicator is off. l Make sure the power cable is connected properly.

l If the Status indicator still doesn’t turn on, contact SMART

Technical Support.

Tethered pen issues

If you encounter issues with the tethered pen, refer to the following table.

Symptoms Solution

You’re unable to use the pen

l Check the Status indicator. If it's red, see Status indicator

to select, write, erase or
move the mouse.

When you write or draw with

l Make sure the tethered pen is properly connected to your

l Check the Status indicator. If it's flashing green, see Status

the pen, you see a pointer

instead of digital ink.

47

l Make sure you have selected an ink color from the illuminiated

l Make sure the SMARTBoard Diagnostics window isn't open.
l If the tethered pen still doesn’t work, contact SMART

issues above for troubleshooting information.

interactive pen display.

indicator issues above for troubleshooting information.

buttons at the top of your interactive pen display.

Technical Support.

C H A P T E R 6

Troubleshooting your SMARTPodium interactive pen display

Symptoms Solution

You’re unable to double-

click.

l Check the Status indicator. If it's red, see Status indicator

issues on the previous page for troubleshooting information.

Adjust the Double-click Zone setting.

l

a. Open the SMART Control panel, and then select

SMART Hardware Settings > Mouse and Gesture

Settings.

b. Adjust the Double-click Zone setting, and then select

Okay.

Image issues

If you encounter issues with the image on your interactive pen display, refer to the following tables.

For additional information about color issues, see the documentation that came with your operating

system or applications.

Symptoms Solution

The display shows no image

and the Power button

indicator is off.

Make sure the power adapter is connected.

l

The display shows no image

and the Power button

indicator is green.

The display shows no image

and the Power button

indicator is amber.

l Ensure the video cable is properly connected.
l Use the OSD options to return the current display parameters

to the factory default settings See Adjusting video settings

with the on-screen display (OSD) menu on page 55

Press the Power button to turn the interactive pen display on.

l

48

C H A P T E R 6

Troubleshooting your SMARTPodium interactive pen display

Symptoms Solution

The display shows the “NO

SIGNAL” message.

The display show the “OUT

OF SCAN RANGE”

message.

l Make sure your computer is turned on.

Make sure your computer isn’t in Power Management mode.

l

To bring it out of Power Management mode, press any key on
your keyboard, or touch the tethered pen to your interactive pen
display.

Make sure the Analog/Digital switch on the side of your

l

interactive pen display is set correctly (see Connection panel
on page 9 for more information).

N  N O T E

Switch to Analog if you’re using a VGA connection or
to Digital if you’re using a DVI connection. Restart

your computer after changing the position of the switch.

Turn your computer and the interactive pen display off, and

l

then make sure:

o

the video cable’s connector pins aren’t bent or broken.

o

the video card in your computer is installed correctly, and

is operating properly.

Make sure the input video signal frequency setting is 60Hz

l

which is compatible with the interactive pen display.

Make sure the video card’s resolution is 1366 × 768 or lower if

l

you’re using a SMARTPodium 518 interactive pen display.

Make sure the video card’s resolution is 1920 × 1080 or lower if

l

you’re using a SMARTPodium 524 interactive pen display.

Make sure the refresh rate (horizontal frequency) is 30 to

l

80Hz.

The screen flashes multiple

times.

49

T  T I P

On a single monitor system, connect a second monitor to
change the refresh rate.

Make sure the refresh rate (vertical frequency) is 56 to 76Hz.

l

Set the display properties to detect plug and play monitors.

l

Make sure the refresh rate (vertical frequency) is 56 to 76Hz.

l

If you’re using an input selector switch box check your

l

hardware connections.

C H A P T E R 6

Troubleshooting your SMARTPodium interactive pen display

Symptoms Solution

Color quality is inaccurate

Use the OSD options to return the current display parameters to the
factory default settings.

N  N O T E

See Adjusting video settings with the on-screen display (OSD)
menu on page 55

When an image appears for

Use a screen saver or other power management feature.

a long time without

refreshing the screen, an

after image remains.

VGA display issues

If you encounter image issues with your interactive pen display with a VGA connection, refer to the

following table.

Symptom Solution

The display ripples or

flickers.

Use the OSD options to return the display parameters to the

l

factory default settings.

Use OSD options to adjust the phase and pitch (VGA only).

l

Make sure the display adapter or video card matches the

l

specifications for the interactive pen display.

Adjust the refresh rate in the Display Properties control panel.

l

The display ripples or shows
a wavy pattern.

OR

The display color isn’t even.

50

N  N O T E

See Adjusting video settings with the on-screen display (OSD)
menu on page 55

N  N O T E

Some video cards might not show the size of the display correctly.

Select Auto Adjust in the OSD options to automatically

l

optimize the display screen image (VGA only). If necessary,
use the OSD options to adjust the phase and pitch (VGA only).

Use the OSD options to return the display parameters to the

l

factory default settings.

N  N O T E

See Adjusting video settings with the on-screen display (OSD)
menu on page 55

C H A P T E R 6

Troubleshooting your SMARTPodium interactive pen display

Symptom Solution

The display isn’t clear, and

text or other portions of the

screen appear blurred.

The display and LCD panel

aren’t lined up.

OR

The display size isn’t

correct.

Make sure the video card’s resolution is 1366 × 768 if you’re

l

using a SMARTPodium 518 interactive pen display.

Make sure the video card’s resolution is 1920 × 1080 if you’re

l

using a SMARTPodium 524 interactive pen display.

Select 1:1 in the Scaling OSD option to display the image at

l

the actual resolution.

Select Auto Adjust in the OSD options to automatically

l

optimize the display screen image (VGA only). If necessary,
use the OSD options to adjust the phase and pitch (VGA only).

Turn off the interactive pen display, and then turn it on.

l

Select 1:1 in the Scaling OSD option to display the image at

l

the actual resolution.

Select Auto Adjust in the OSD options to automatically

l

optimize the display screen image (VGA only). If necessary,
use the Other OSD option to adjust the phase and pitch, and
the vertical and horizontal positions (VGA only).

N  N O T E

See Adjusting video settings with the on-screen display (OSD)
menu on page 55

Control and writing issues

If you encounter issues with writing and drawing on your interactive pen display, refer to the following

table.

Symptom Solution

The pointer doesn’t

accurately follow the

movement of the pen.

You’re unable to write in

digital ink.

Orient the interactive pen display (see Orienting your interactive pen

display on page 16).

Make sure SMARTProductDrivers is installed.

l

Make sure SMARTBoard tools is running.

l

I  I M P O R T A N T

You can write notes over applications and your desktop only
if SMARTProductDrivers are running on your computer. If

you see the or icon in the Windows notification area or
Mac Dock, SMARTProductDrivers is not running on your
computer or your product is not properly connected.

51

C H A P T E R 6

Troubleshooting your SMARTPodium interactive pen display

Symptom Solution

Digital ink doesn’t appear as

you expect.

Check the customized pen settings in SMARTNotebook software or

SMARTMeetingPro software. For more information on setting digital

ink properties, for example, color, line thickness, line style and

transparency, refer to your SMART software’s online Help.

Mac-specific issues

If you encounter issues with your Mac operating system software, refer to the following table.

Symptom Solution

At startup, a message states

that

SMARTProductDrivers

failed to load or the

interactive pen display

preferences aren’t created.

Handwriting Recognition

doesn’t work correctly.

Make sure the Power button indicator is on and the USB cable

l

is securely connected to an active USB receptacle on your
computer or to a USB hub.

Connect the interactive pen display to a different USB port.

l

Select Finder > Utilities > System Profiles > Content >
Hardware > USB, and then make sure your USB pen display
model is listed. Select Finder > Utilities. Start the Disk
Utility program, and then run Repair Disk Permissions from

the First Aid tab. If this doesn’t resolve the problem, contact

SMART Technical Support.

Ink preference files may be damaged. Remove the damaged

l

Ink preference files (see Removing ink preference files on Mac
computers on the next page).

52

C H A P T E R 6

Troubleshooting your SMARTPodium interactive pen display

Removing ink preference files on Mac computers

You can remove damaged ink preference files from your Mac computer to resolve some issues with

handwriting recognition and digital ink.

g To remove ink preference files from your Mac computer

1. Start your computer in Administration mode.

2. Select Apple menu > System Preferences > Ink, and then select to disable handwriting

recognition.

3. Select Finder > Home > Library > Preferences, and then remove the following files:

o

com.apple.ink.framework.plist

o

com.apple.ink.inkpad.plist

o

com.apple.ink.inkpad.sketch

N  N O T E

The files are automatically recreated when you enable handwriting recognition in the

next step.

4. Select Apple menu > System Preferences > Ink, and then enable handwriting recognition.

Contact Apple Support if the handwriting recognition and digital ink issues persist.

53

Appendix A

on-screen display (OSD) menu

Changing settings in the OSD menu 55
OSD menu settings 56

Display settings 57

Display Alignment settings 57

System settings 57

Your screen settings adjust automatically when you turn on your interactive pen display. This feature

adjusts the vertical position, horizontal position and phase settings. You can also use the on-screen

display (OSD) menu to adjust your screen settings. See Changing settings in the OSD menu below

for more information.

N  N O T E S

l For optimal display quality, set your video card to the native resolution of your interactive pen

display.

l If the interactive pen display doesn’t automatically adjust your screen settings, you can use

the Auto Adjust (VGA only) OSD option.

Changing settings in the OSD menu

You can adjust many of the interactive pen display screen settings using the OSD menu.

55

A P P E N D I X A

Adjusting video settings with the on-screen displaymenu

g To change settings in the OSD menu

Press Menu on the control panel.

1.

The OSD menu appears.

Press and to browse to the sub-menu that contains the setting you want to change.

2.

Press Enter to select the sub-menu.

3.

Press and to browse to the setting you want to change.

4.

Press Enter to select the setting, and then press Enter again to change the setting.

5.

OR

Press Enter to select the setting, and then press to increase or to decrease the
value of the setting.

Press Enter to save your changes.

6.

Press Menu to return to the previous screen or to exit the OSD menu.

7.

OSD menu settings

The following tables contain the settings available through the OSD menu.

56

A P P E N D I X A

Adjusting video settings with the on-screen displaymenu

Display settings

Menu item Function

Contrast Adjusts the difference between the lightest and darkest areas of the

image

Brightness Adjusts the overall brightness of the image and background

Sharpness Adjusts the sharpness of the image

Color Mode Adjusts the color temperature of the entire screen

Display Alignment settings

Menu item Function

Auto adjust Automatically adjusts the H Position, V Position and Clock Phase

settings

Horizontal Controls the horizontal position of the image within the display area

Vertical Controls the vertical position of the image within the display area

Clock Adjusts the width of the image

Phase Adjusts the visual noise on the image

System settings

Menu item Function

Language Selects the language used by the OSD menu

Power Save Sets how long the interactive pen display waits to go into Power Save

mode after a lost video signal

Scaling Sets the scaling to either 1:1 or Full

Information Selects if the Information OSD menu is displayed. This menu

contains Scaling, Source and Firmware information.

Factory reset Restores the OSD menu settings to their factory default values

OSD timeout Sets how long the OSD menu sits idle before automatically closing

57

Appendix B

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment regulations (WEEE directive)

Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment

sold within the European Union.

When you dispose of any electrical or electronic equipment, including SMARTTechnologies

products, we strongly encourage you to properly recycle the electronic product when it has reached

the end of its life. If you require further information, please contact your reseller or

SMARTTechnologies for information on which recycling agency to contact.

Restriction of Certain Hazardous Substances (RoHS directive)

This product meets the requirements of the European Union’s Restriction of Certain Hazardous

Substances (RoHS) directive 2002/95/EC.

Consequently, this product also complies with other regulations that have arisen in various

geographical areas, and that reference the European Union’s RoHS directive.

Packaging

Many countries have regulations restricting the use of certain heavy metals in product packaging. The

packaging used by SMARTTechnologies to ship products complies with applicable packaging laws.

59

A P P E N D I X B

Hardware environmental compliance

Covered electronic devices

Many U.S. states classify monitors as covered electronic devices and regulate their disposal.

Applicable SMARTTechnologies products meet the requirements of the covered electronic devices

regulations.

China’s Electronic Information Products regulations

China regulates products that are classified as EIP (Electronic Information Products).

SMARTTechnologies products fall under this classification and meet the requirements for China’s

EIP regulations.

60

SMARTTechnologies

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