SmartRG does not assume any liability arising out of the application or use of any products, or software described herein. Neither does
it convey any license under its patent rights nor patent rights of others. SmartRG further reserves the right to make changes to any
products described herein without notice. This publication is subject to change without notice.
Any trademarks mentioned in this publication are used for identification purposes only and may be properties of their respective owners.
The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated
into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying,
manual, or otherwise, without the prior written permission of SmartRG, Inc.
Published by SmartRG, Inc. All rights reserved.
FCC Interference Statement
This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is subject to the following two conditions:
l This device may not cause harmful interference.
l This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
l Reorient or relocate the receiving antenna.
l Increase the separation between the equipment and receiver.
l Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
l Consult the dealer or an experienced radio/TV technician for help.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numrique de la classe B est conforme à la norme NMB-003 du Canada.
SmartRG proudly brings you the best, most innovative broadband gateways available. SmartRG enables service providers to monitor,
manage, and monetize the connected home through the design and production of reliable and highly interoperable hardware and software solutions.
As an early innovator in TR-069 remote management technology, SmartRG offers the finest in managed broadband and home networking solutions. Our products leverage various broadband access technologies and are outfitted with highly customizable software,
meeting diverse service provider requirements. Based in the USA, SmartRG provides local, proactive software development and customer support. In the rapidly evolving broadband market, SmartRG helps service providers keep their businesses on the cutting edge
through its laser-focused product line, leveraging the very latest in broadband access and home networking technologies. SmartRG solutions enable service providers to improve their bottom line by reducing service costs and increasing customer satisfaction.
Learn more at www.SmartRG.com.
Purpose & Scope
The purpose and scope of this document is to provide SmartRG customers with installation, configuration and monitoring information
for the SR300x and SR500x CPE platforms.
Intended Audience
The information in this document is intended for Network Architects, NOC Administrators, Field Service Technicians, and other networking professionals responsible for deploying and managing broadband access networks. Readers of this manual are assumed to have
a basic understanding of desktop computer operating systems, networking concepts and telecommunications.
Getting Assistance
Subscribers: If you require help with this product, please contact your service provider.
Service providers: if you require help with this product, please open a support request.
This section contains a quick description of the Gateway's lights, ports, and buttons. SmartRG produces several models that vary slightly
in capabilities (See Appendix B for details) but the basic scheme of lights, ports and buttons represented in this section exists on each
model.
LED Status Indicators
Your SmartRG gateway has several indicator lights (LEDs) on its exterior. The number and type of ports vary from model to model. The
following table illustrates a comprehensive set of LEDs to cover the indicators available on all models.
Below is a generic representation of a SmartRG gateway, Your specific model may have more or fewer ports and controls across the
back of the unit. Refer to the Quick Start Guide enclosed with your gateway for specifics regarding installation of your particular model.
The ports depicted in this example are described below.
DSL
The grey RJ12 port labeled DSL is specifically intended for connection to an internet provider via a DSL (Digital Subscriber Line) service.
The center pair carries the first DSL line. For models like the SR550n equipped with two DSL ports and bonded DSL capability, the outer
pair carries the second line.
WAN
A stand-alone RJ45 port labeled WAN enables your SmartRG gateway to be hard-wired to another network device with a RJ45/Ethernet
output such as a cable, fiber, or DSL modem.
For models with a stand-alone, RJ45, WAN port and a DSL port, the WAN port can be re-purposed to function as an additional LAN port
when your internet connection is via DSL.
For instructions to enable this SmartPortTMfeature, see the Ethernet Configuration section in this manual.
The four (yellow) RJ45 ports across the back of your gateway labeled LAN1, LAN2, LAN3, LAN4 are the means to connect client devices
such as computers and printers to your gateway.
On some models, one of these four ports may be labeled as WAN indicating SmartPortTMsupport. SmartPort allows a LAN port to be repurposed to function as an Ethernet WAN port (described above). When this port is serving as a LAN port, the corresponding LED on the
face of the unit is labeled "WAN"
For instructions to enable this SmartPortTMfeature, see the Ethernet Configuration section in this manual.
USB
USB ports on SmartRG products currently provide +5 DC volts.
POWER
Use only the power supply included with your gateway. Intended for indoor use only.
External Buttons
Smart RG gateways provide push-button controls on the exterior for critical features. These buttons provide a convenient way to trigger
WPS mode, toggle the WiFi radio on and off, or reset the gateway. Their presence and locations vary by model.
The following describes each of these controls.
WPS Button
The WPS button triggers WPS (Wi-Fi Protected Setup™) mode. WPS is a standard means for creating a secure connection between your
gateway and various wireless client devices. It is designed to simplify the pairing process between devices.
If you have client devices that support WPS, use this button to automatically configure wireless security for your network.
For specific instructions, refer to the Quick Start Guide included with your gateway. Also see the "Basic" section of this manual.
WPS configures one client device at a time. You can repeat the steps as necessary for each additional WPS-compliant device you wish
to connect.
The location of the WPS button varies by model:
l For SR360n models, the button is located on the top of the unit.
l For SR510n, SR550n, SR515ac, and SR552n models, the button is located on the left side of the unit.
For other models, an exterior button is not present. However, WPS is supported via the on-board software.
For specific instructions, refer to the Quick Start Guide included with your gateway.
The button labeled WiFi or WLAN (depending on model) toggles the WiFi radio on and off. The WLAN LED indicator on the gateway displays the current state of the WiFi radio.
The location of the WLAN button varies by model:
l For SR360n models, the button is located on the top of the unit.
l For SR510n, SR512nm, SR550n, and SR552n models, the button is located on the left side of the unit.
For other models, an exterior button is not present. However, WiFi is supported via the on-board software.
For specific instructions, refer to the Quick Start Guide included with your gateway.
To activate the WiFi radio, press and hold the WiFi (WLAN) button for 3-5 seconds and then release. Expect a 1-3 second delay before
the WiFi (WLAN) LED turns on. Repeat this step to deactivate the WiFi radio.
Reset Button
The Reset button is a small hole in the gateway's enclosure with the actual button mounted behind the surface. This style of push-button
prevents the gateway from being inadvertently reset during handling. Reset must be actuated with a paper clip or similar implement.
The location of the Reset button varies by model:
l For SR5xx and SR630n models, the button is located on the rear of the unit.
l For SR350n models, the button is located on the bottom of the unit.
l For SR360n models, the button is located on the left side of the unit.
This pin-hole sized reset button has three functions. The duration for which the button is held dictates which function is carried out.
Hold DurationEffect
Less than 6 seconds Performs a modem reset that is equivalent to the
6-20 secondsPerforms the software equivalent to the
Restore Defaults
Reboot
function in the gateway software.
function in the gateway software.
20 or more seconds Changes the POWER LED to red and the gateway enters CFE mode which is a state associated with performing
firmware updates via Internet browser.
Installing your SmartRG Gateway
The following instructions explain all connection types offered for SmartRG gateways. For instructions specific to your gateway, follow
the instructions in the Quick Start Guide included in the box.
1. Attach your computer's RJ45 connection to any of the SmartRG gateway's LAN ports (1-4).
2. Configure your computer's IP interface to acquire an IP address using DHCP. (For instructions on logging in to a SmartRG gateway configured for "bridge mode"operation, see the Note below.)
Logging in to your SmartRG Gateway's UI
To manually configure the SmartRG Gateway, you can access the gateway's embedded web UI.
1. Open a browser and enter the gateway's default address (usually http://192.168.1.1; may also be http://192.168.0.1) in the
address bar.
2. For some models, the Network status page appears. If so, click the Manage gateway (advanced) link (usually located in the
upper right corner). The Authentication Required dialog box appears.
3. For all models, enter the default username and password (usually: admin/admin) and click Login or OK to display the default
landing page. For many models, this is the Device Info page.
Note: The gateway's UI can be accessed via the WAN connection by entering the WAN IP address in your browser's address bar and
entering the default username and password: support/support. WAN HTTP access control MUST be enabled to access the gateway's UI
via the WAN connection. For more information, see the Management Access Control section.
If your SmartRG gateway is configured for "bridge mode" (modem) operation, your PC will NOT be able to acquire an address via CPE
DHCP. Instead, manually configure your PC's interface with an IP address on the default network (e.g., 192.168.1.100).
The remainder of this guide is dedicated to a sequential walk-through of the gateway user interface. Screen captures are provided along
with descriptions of the options available on the pictured page. Where applicable, valid values are provided.
For in-depth "how-to" information for specific scenarios, look at the knowledge base found on our support web site. Access to this site is
restricted to SmartRG customers and partners. Do not share links to this site with your subscribers.
There are several selections under Device Info in the left navigation bar. Each of them shows a different element of the gateway's
setup, status or nature of its connection with the provider and also with LAN devices. Device Info pages are read-only. You cannot interact with or change the settings in this section.
Summary
When you log into the gateway interface, the Device Info is the first page to appear. This page displays details about the hardware and
software associated with your gateway. In addition, the current status of the WAN connection (if present) is shown.
Note: The following variations exist:
l For the SR3xxn models, the Symmetric CPU Threads field and Aggregate Line Rate fields are not applicable.
l For the SR505n and SR510n models, the Aggregate Line Rate fields are not applicable. The B0 Traffic & B1 Traffic fields are
unique to these two models and are not shown below.
l For the SR515ac model, the Traffic Type and Aggregate Line Rate fields are not applicable.
On this page, you can view information about the connection between your ISP and your gateway. The WAN interface can be DSL or Ethernet and supports a number of Layer 2 and above configuration options (explained later in this document). Some features are supported only on specific SmartRG models. Those exceptions are specified in this guide.
In the left navigation bar, click Device Info > WAN. The following page appears.
The Statistic pages provide network interface information for LAN, WAN Service, xTM and xDSL. All data is updated in 15-minute intervals.
Notes:
l For SR512nm models, statistics are also provided for MoCA connections.
l For SR515ac models, statistics are also provided for the 2.4 Ghz and 5 Ghz wireless connections.
LAN
On this page, you can view the received and transmitted bytes, packets, errors and drops for each LAN interface configured on your gateway. All local LAN Ethernet ports, Ethernet WAN ports and w10 (Wireless Interface) are included.
In the left navigation bar, click Device Info > Statistics. The Statistics - LAN page appears where you can view detailed information
about the status of your LAN.
To reset the counters, click Reset Statistics near the bottom of the page.
Note: Only the SR360n and SR5xx models support the SmartPort feature where a LAN port can be re-purposed to function as a WAN
port (as shown in the Interface column).
The fields on this page are explained in the following table.
Available LAN interfaces. Options are
(Wireless LAN-side interface), and
Received&Transmitted
columns
LAN1-LAN4,WAN
2.4 Gh
z and
5 Ghz
(if configured on your device), and
(SR515ac only).
Wl0
BytesTotal number of packets in bytes.
PktsTotal number of packets.
ErrsTotal number of error packets.
DropsTotal number of dropped packets.
WAN Service
On this page, you can view the received and transmitted bytes, packets, errors and drops for each WAN interface for your SmartRG
Gateway. All WAN interfaces configured for your gateway are included.
In the left navigation bar, click Device Info > Statistics > WAN Service. The Statistics - WAN page appears where you can view detailed
information about the status of your WAN.
To reset the counters, click Reset Statistics near the bottom of the page.
The fields on this page are explained in the following table.
The Statistics - WAN page for the SR515ac gateway is shown below. Statistics are provided for Multicast, Unicast, Broadcast, anf total
packets received and sent.
The columns labeled Interface and Description for the other gateway models are combined into the Service Description column on the
SR515ac page.
xTM
On this page, you can view the ATM/PTM statistics for your gateway. All WAN interfaces configured for your SmartRG gateway are
included.
In the left navigation bar, click Device Info > Statistics > xTM. The Interface Statistics page appears.
To reset these counters, click Reset Statistics near the bottom of the page.
The fields on this page are explained in the following table.
On this page, you can view the DSL statistics for your gateway. All xDSL (VDSL or ADSL) interfaces configured for your SmartRG gateway are included. The terms and their explanations are derived from the relevant ITU--T standards and referenced accordingly.
1. In the left navigation bar, click Device Info > Statistics > xDSL. The Statistics - xDSL page appears.
2. In the Bonding Line Selection field, select the line for which you want to view the statistics.
Note: For the SR350n, SR360n, and SR505n models, the Bonding Line Selection field does not appear.
3. To run an xDSL Bit Error Rate (BER) test which determines the quality of the xDSL connection:
a. Scroll to the bottom of the page and click xDSL BER Test. The ADSL BER Test dialog box appears.
b. In the Tested Time field, select the duration in seconds and click Start. Options range from 1 second to 360 seconds.
The test transfers idle cells containing a known pattern and compares the received data with this known pattern. Comparison errors are tabulated and displayed.
4. To reset the counters, click Reset Statistics at the bottom of the page.
The fields on this page are explained in the following table.
ModexDSL mode that the modem has trained under, such as ADSL2+, G.DMT, etc.
Traffic TypeConnection type. Options are:
ATM,PTM
StatusStatus of the connection. Options are:Up,
ETH
and
.
Disabled,NoSignal
, and
Initializing
.
Link Power StateCurrent link power management state (e.g., L0, L2, L3).
Downstream
Line Coding (Trellis)State of theTrellis Coded Modulation. Options areOnand
and
Upstream
columns
Off
.
SNR Margin (0.1 db)The signal-to-noise ration margin (SNRM) is the maximum increase (in dB) of the
received noise power, such that the modem can still meet all of the target BERs over all
the frame bearers. [2]
Attenuation (0.1 db)
Output Power (0.1
The signal attenuation is defined as the difference in dB between the power received at
the near-end and that transmitted from the far-end. [2]
Transmit power from the gateway to the DSL loop relative to one Milliwat (dBm).
dBm)
Attainable Rate
(Kbps)
The typically obtainable sync rate, i.e., the attainable net data rate that the receive PMSTC and PMD functions are designed to support under the following conditions:
l Single frame bearer and single latency operation
l Signal-to-Noise Ratio Margin (SNRM) to be equal or above the SNR Target Mar-
gin
l BER not to exceed the highest BER configured for one (or more) latency paths
l Latency not to exceed the highest latency configured for one (or more) latency
paths
l Accounting for all coding gains available (e.g., trellis coding, RS FEC) with latency
bound
l Accounting for the loop characteristics at the instant of measurement [2]
PhyR Status(
G. inp Status(
Visible only for gateways connected via DSL
status. Options are
Inactive
and
Active
.
Visible only for gateways connected via DSL
buffer. Options are
Inactive
and
Active
.
) Physical Layer Retransmission feature
) The status of video data retrieval from the
Rate (Kbps)The current net data rate of the xDSL link. Net data rate is defined as the sum of all
frame bearer data rates over all latency paths. [2]
Downstream
B (# of bytes in Mux
Data Frame)
M (# of Mux Data
and
Upstream
columns for DSL-specific fields only
The nominal number of bytes from frame bearer #n per Mux Data Frame at Reference
Point A in the current latency path.
The number of Mux Data Frames per FEC Data Frame in the current latency path.
Frames in FEC Data
Frame
T (Mux Data Frames
over sync bytes)
R (# of check bytes in
FEC Data Frame)
The ratio of the number of Mux Data Frames to the number of sync bytes in the current
latency path.
The number of Reed Solomon redundancy bytes per codeword in the current latency
path. This is also the number of redundancy bytes per FEC Data Frame in the current
On this page, you can view the host IP addresses and their hardware (MAC) addresses for each LAN Client connected to the gateway via
a LAN Ethernet port or wireless LAN.
In the left navigation bar, click Device Info > ARP. The following page appears.
The fields on this page are explained in the following table.
Field Name Description
IP addressThe IP address of the host.
FlagsEach entry in the ARP cache will be marked with one of these flags. Options are: Complete, Permanent, and Published.
HW Address The hardware (MAC) address of the host.
DeviceThe system level interface by which the host is connected. Options are: br(n), atm(n), eth(n), and atm(n).
DHCP
The DHCP page displays a list of locally connected LAN hosts and their DHCP lease status, which are directly connected to the SmartRG
Gateway via a LAN Ethernet port or Wireless LAN.
In the left navigation bar, select Device Info > DHCP. The following page appears.
The fields on this page are explained in the following table.
Field NameDescription
HostnameThe host name of each connected LAN device.
MAC Address The MAC Address for each connected LAN device.
IP AddressThe IP Address for each connected LAN device.
Expires InThe time until the DHCP lease expires for each LAN device.
ADVANCED SETUP
In this section, you can configure network interfaces, security, quality of service settings, and many other settings for your gateway and
network.
Layer2 Interface
In this section, you can configure interfaces for ATM, PTM and Ethernet interfaces. Generally you can accept the settings configured by
default. If your network is highly customized, you may need to modify some of the settings, such as Username and Password.
ATM Interface
On this page, you can configure Asynchronous Transfer Mode / Permanent Virtual Conduit (ATM/PVC) settings for your gateway. You
can customize latency options, link type, encapsulation mode and more.
Note: Devices (routers) on both ends of the connection must support ATM / PVC.
1. In the left navigation bar, click Advanced Setup > Layer2 Interface > ATM Interface and then click Add. The following page
appears.
2. Modify the settings as desired, using the information provided in the table below.
3. Click Apply/Save to commit your changes.
The fields on this page are explained in the following table.
Field NameDescription
VPIEnter a Virtual Path Identifier. A VPI is an 8-bit identifier that uniquely identifies a network
path for ATM cell packets to reach its destination. A unique VPI number is required for each
ATM path. This setting works with the VCI. Each individual DSL circuit must have a unique
VPI/VCI combination. String limits are: 0-255.
VCIEnter a Virtual Channel Identifier.A VCI is a 16-bit identifier that has a unique channel.
Select DSL Latency Select the level of DSL latency. Options are:
l Path0 Fast: No error correction and can provide lower latency on error free lines.
l Path1 Interleaved: Error checking that provides error free data which increases
latency.
l Path0&1 Both: Fast & Interleaved.
Select Link TypeSelect the linking protocol. EoA is the most popular with PPPoA a close second (used with
many legacy ISPs). Options are:
l EoA: Ethernet over ATM.
l PPPoA: Point-to-Point Protocol over ATM.
l IPoA: Internet Protocol over ATM.
Encapsulation
Mode
Select whether multiple protocols or only one protocl is carried per PVC (Permanent Virtual Circuit). Options are:
l LLC/SNAP-BRIDGING: Logical Link Control used to carry multiple protocols in a single
PVC.
l VC/MUX: Virtual Circuit Multiplexer creates a virtual connection used to carry one
protocol per PVC.
Service CategorySelect the bit rate protocol. Options are:
l UBR without PCR: Unspecified Bit Rate with no Peak Cell Rate, flow control or time
synchronization between the traffic source and destination. Commonly used with
applications that can tolerate data / packet loss.
l UBR with PCR: Same as above but with a Peak Cell Rate.
l CBR: Constant Bit Rate relies on timing synchronization to make the network traffic
predictable. Used commonly in Video and Audio traffic network applications.
l NON Realtime VBR: Non Realtime Variable Bit Rate used for connections that trans-
port traffic at a Variable Rate. This category requires a guaranteed bandwidth and
latency. It does not rely on timing synchronization between the destination and
source.
l Realtime VBR: Realtime Variable Bit Rate. Same as the above option but relies on
timing and synchronization between the destination and source. This category is commonly used in networks with compressed video traffic.
Minimum allowable rate (cells per second) at which cells can be sent on a ATM network. For
no shaping, enter -1.
The algorithm used to schedule the queue behavior. VC scheduling is unique from Default
Queues. Options are:
26
Field NameDescription
Precedence as the
Default Queue
l WRR: Weighted Round Robin packets are accessed in a round robin style and classes
can be given.
l WFQ: Weighted Fair Queuing packets are assigned in a specific queue.
l Default Queue Weight: The default weight of the specified queue. Options are: 1-63.
l Default Queue Precedence: The precedence of the specified group. Options are: 1-8
PTM Interface
The SmartRG gateway's VDSL2 standards support Packet Transfer Mode (PTM). An alternative to ATM mode, PTM transports packets
(IP, PPP, Ethernet, MPLS, and others) over DSL links. For more information, refer to the IEEE802.3ah standard for Ethernet in the First
Mile (EFM). Some 500 series gateways have a PTM interface configured by default.
On this page, you can configure a PTM interface for your gateway.
1. In the left navigation bar, click Advanced Setup > Layer2 Interface > PTM Interface and then click Add. The following page
appears.
2. Modify the settings as desired.
3. Click Apply/Save to commit your changes.
The fields on this page are explained in the following table.
Field NameDescription
Weighted Round Robin Time slices are assigned to each process in equal portions and in circular order, hand-
ling all processes without priority (also known as cyclic executive).
Weighted Fair Queuing A data packet scheduling technique allowing different scheduling priorities to be
assigned to statistically multiplexed data flows. Since each data flow has its own
queue, an ill-behaved flow (that sent larger packets or more packets per second than
the others since it became active) will only affect itself and not other sessions.
Default Queue Weight Enter a default weight of the specified queue. Options are: 1-63.
Default Queue Pre-
Enter a precedence for the specified queue. Options are: 1-8.
cedence
Default Queue Minimum Rate
Default Queue Shaping
Rate
Default Queue Shaping
Burst Rate
(Does not appear for SR350n models) The default minimum rate at which traffic can
pass through the queue. For no shaping, enter -1 (disabled). Options are: 1-0 Kbps.
(Does not appear for SR350n models) The shaping rate for the specified queue. For no
shaping, enter -1 (disabled). Options are: 1-0 Kbps.
(Does not appear for SR350n models) The maximum rate at which traffic can pass
through the queue. Options are 1600 or greater.
ETH Interface
If you are using a gateway that is Ethernet-specific (non-DSL), you may want to configure an ETH interface to manage communication.
Most models support Ethernet and can be configured for Ethernet and DSL at the same time. Your gateway has four LAN ports. One of
them can be re-purposed to become an RJ45 WAN port when needed.
On this page, you can configure an Ethernet interface for your gateway.
1. In the left navigation bar, click Advanced Setup > Layer2 Interface > ETH Interface. If no WAN port is configured, the following
3. If a WAN port is already configured or you clicked Add, the following page appears.
Note: If a WAN port it is already configured, you must remove it before you can define a new one. Before you can remove the
existing port, you must first modify or delete any WAN service that uses it. The Add button does not appear until the existing
port is removed. Click the Remove checkbox and then click the Remove button.
4. Select the LAN port you wish to act as a WAN port.