This guide is published by Neo Mobile without any warranty. Neo Mobile reserves the right to
make changes and improvements to this document or the products described in this document
at any time and without notice.
Part Number 0200-2026 Rev B
neoChat Reference Guide
43
Index
Language
functionalities, 29
Languages, 29
Messages
displaying, 21
Emails, sending, 24
SMS, sending, 23
sorting, 25
My Status, 28
changing, 28
Pop-ups, 11
Screens
Contacts, 10
Messages, 10
My Status, 10
Settings, 10
Sort field, 10
task bar, 10
Sending Emails, 19
SMS, 18
Sending SMS, 18
Sort field, 10
Sorting, messages, 19
Task bar, 10
Screens
Sort field, 10
task bar, 10
Alerticons
description, 11
Alt Key Functions
Emoticons, 29
Banner Alerts, 11
Changing
My Status, 28
Contacts
Global, 12
Displaying
messages, 21
Emails
sending, 19
Emoticons, 29
FAQs
battery life, 34
Global Contacts
working with, 12
Keyboard
language
functionalities, 29
L
M
P
S
T
W
A
B
C
D
E
F
G
K
INDEX
© 2004 Neo Mobile. All rights reserved. Trademarks used in this Reference Guide are the
registered trademarks or trademarks of their respective owners. Features and services are
network-dependent and require network support. Some networks may have limitations that affect
how mobile devices and applications can be used.
This Class B digital apparatus meets the requirement of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du
règlement sur le matériel brouiller du Canada.
The neoChat NC-10 is a low power, wireless communication devices,
operating in the 2.4 GHz band, intended for home or office use. The power
output of this device is well below the RF exposure limits as set by the
European Commission through the R&TTE directive.
The neoChat NC-10 can be operated in the following European Union and
European Economic Area countries:
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland,
Ireland, Italy, Liechtenstein, Luxembourg, the Netherlands, Norway,
Portugal, Spain, Sweden, Switzerland and the United Kingdom.
The following countries will become full members of the European Union
on May 1, 2004:
Czech Republic, Cyprus, Estonia, Hungary, Latvia, Lithuania, Malta,
Poland, Slovakia, Slovenia.
Industry Canada ICES-003 Emission Compliance Statement
42
Regulatory Information
neoChat Reference Guide
European Radio Approval Information
Welcome......................................................................................... 1
Your neoChat ........................................................................................................1
PMG Connected World.........................................................................................2
Getting Started ..............................................................................3
Powering On .........................................................................................................3
Entering the PMG PIN Code................................................................................. 4
Setting up your GPRS connection........................................................................ 4
Setting up your Accounts ..................................................................................... 4
Powering Off .........................................................................................................6
Getting to Know Your neoChat............................................................................. 7
Contacts....................................................................................... 12
Instant Messaging (IM) Contacts........................................................................12
Shared Contacts (Phonebook/Email/Other)........................................................ 12
Viewing Your IM or Shared Contacts List ........................................................... 13
Adding & Deleting IM Contacts ..........................................................................14
Adding & Deleting Shared Contacts...................................................................15
Initiating a Chat from the IM Contact list............................................................17
Sending SMS Messages from the Contacts Screen .......................................... 18
Sending Emails ...................................................................................................19
For More Information…....................................................................................... 20
Messages ..................................................................................... 21
Displaying Message Lists ................................................................................... 21
Viewing the Contents of a Message ................................................................... 22
Sending a New SMS Message ........................................................................... 23
Sending a New Email.......................................................................................... 24
TABLE OF CONTENTS
neoChat Reference Guide i
This unit complies with the requirements of the EU directives:
• R&TTE Directive 1999/5/EC as per
ETSI EN 300 328-1
ETSI EN 300 328-2
ETSI EN 301 489-1
ETSI EN 301 489-17
Low Voltage Directive (Safety) 73/23/EEC as per EN 60950
•
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference
that may cause undesired operation.
Caution: Any changes or modifications to neoChat model numbers 02001000-00 or 0200-1000-01 not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
REGULATORY INFORMATION
Approval
neoChat Reference Guide 41
Regulatory Information
N o t e
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet that is on a circuit different from the receiver.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Part 15 Radio Frequency Interference Statement
Table of Contents
Sending a New IM Message............................................................................... 25
Deleting Messages (IM/SMS/Email).................................................................... 25
Replying to Emails .............................................................................................. 26
Checking for New Emails.................................................................................... 26
For More Information…....................................................................................... 27
My IM Status ................................................................................ 28
Changing My Status ........................................................................................... 28
For More Information…....................................................................................... 28
More About…............................................................................... 29
Foreign Languages .............................................................................................29
Emoticons ...........................................................................................................29
List of neoChat Icons.......................................................................................... 30
LED Behaviour ....................................................................................................31
Online User’s Guide..................................................................... 33
Troubleshooting........................................................................... 34
Standard Terms and Conditions of Use,
Care, and Maintenance............................................................... 36
Safety Information....................................................................... 37
Battery Safety Precautions .................................................................................39
Exposure to Radio Frequency Radiation ............................................................40
Regulatory Information ............................................................... 41
Approval..............................................................................................................41
FCC Part 15 Radio Frequency Interference Statement......................................41
Industry Canada ICES-003 Emission Compliance Statement ........................... 42
European Radio Approval Information................................................................ 42
Index ............................................................................................. 43
ii neoChat Reference Guide
Exposure to Radio Frequency Radiation
Your neoChat
neoChat Reference Guide 1
Thank you for purchasing neoChat – your complete messaging device.
neoChat is a mobile messaging unit designed to work with neoFone.
neoChat blurs the lines between mobile instant messaging, Email, and
SMS, creating a unique, efficient mobile user experience. It brings a new
dimension to the concept of non-stop rapid communication – people
connecting to people.
Lightweight and pocketsize, the dynamic interactive screen and convenient
keyboard make it the ideal messaging tool.
neoChat
40
Safety Information
neoChat Reference Guide
The radiated output power of the neoChat NC-10 internal wireless radio is
far below the FCC and Industry Canada radio frequency exposure limits.
Nevertheless, the wireless radio shall be used in such a manner that the
potential for human contact during normal operation is minimized. The
internal wireless radio operates within guidelines found in radio frequency
safety standards and recommendations, which reflect the consensus of the
scientific community.
The level of emitted energy emitted is far less than the electromagnetic
energy emitted by wireless devices such as mobile phones. However, the
use of wireless radios may be restricted in some situations or environments, such as aboard airplanes. If you are unsure of restrictions, you are
encouraged to ask for authorization before turning on the wireless radio.
The FCC and Industry Canada has set a general guideline of 20 cm (8 inches)
separation between the device and the body, for use of a wireless device
near the body. This device should be used more than 20 cm (8 inches) from
the body when wireless devices are on.
• Never short-circuit the battery by connecting the positive and negative
terminals with a metal material. Do not store or carry the battery where
it could come into contact with metal objects such as a key chain or
necklace.
• Never allow the battery to get wet or be immersed in water.
• Do not place the battery in a microwave oven or high pressure container.
• Stop charging if the battery is not charged after the prescribed charge
time.
• If leakage of the electrolyte occurs, or if there is an offensive odor,
immediately keep the battery away for any source of fire or spark.
• If you become aware of any abnormal phenomena, such as odor, discol-
oration, or deformation, during use, while charging or when storing the
battery, remove the battery from the device or charger and stop using.
• In the event the electrolyte comes into contact with the eyes, flush
thoroughly with clean water, without rubbing. Consult with a physician
immediately.
WELCOME
Areas with a potentially explosive atmosphere are often but not always
clearly marked. They include the below-deck area on boats, chemical
transfer or storage facilities, vehicles using liquefied petroleum gas
(propane or butane), areas where the air contains chemicals or particles,
such as grain, dust or metal powders, and any other area where
you would normally be advised to turn off your vehicle engine.
For the safe use of lithium ion batteries always follow the instructions
provided below. Improper handling of lithium ion batteries may result in
injury or damage from electrolyte leakage, heating, ignition, or explosion.
Danger:
• Never use the batteries with anything other than specifically
designed equipment.
• Always use the battery charger provided with the device.
• Never impact, pierce or crush the battery.
• Handle a damaged or leaking battery with extreme care. If you
come in contact with the electrolyte, wash the exposed area with
soap and water. If it contacts the eye, flush the eye with water for
15 minutes and seek medical attention.
• When discarding a battery, contact your local waste disposal provider
regarding local restrictions on the disposal or recycling of batteries.
• Never disassemble or modify the battery. The battery contains a
circuit designed to enhance safety. Damaging this circuit may cause
overheating, fire or bursting.
• Never expose or charge a battery under high temperature conditions,
such as near a fire or in the direct sunlight. If the ambient temperature is too high, the protection circuit may be actuated, preventing
further charging, or damaged.
Your PMG connected world starts with a mobile phone with PMG
technology (neoFone) and also includes one or more PMG Companions.
Using PMG technology, neoFone connects wirelessly with the PMG
Companions like neoChat.
neoFone is a slim, feature-packed mobile phone. neoFone also has the
huge benefit of allowing you to connect with PMG Companions, like
neoChat and neoSnap. You can chat or exchange Emails thanks to your
messaging device, and take and send digital pictures with your neoSnap.
More cool devices, designed to take advantage of neoFone are continuously
introduced to the market.
Enjoy your neoFone and PMG Companions and look for new devices as
they are introduced.
Read more detailed instructions and information in the Online User’s
Guide at www.myneo.com.
Now, let’s get started!
PMG Connected World
2
Welcome
neoChat Reference Guide
neoChat and neoFone
neoChat Reference Guide 39
Safety Information
Battery Safety Precautions
Before you begin using your neoChat:
1 Fully charge the batteries for both neoChat and neoFone. It takes
about 10-12 hours to fully charge the batteries the very first time.
2 Make sure that the SIM card is inserted in your neoFone.
3 Power on your neoFone.
4 Configure your neoFone according to the neoFone User Guidelines.
To power on neoChat:
1 Open your neoChat.
2 Press and hold the Power/Quick Settings key until the Start-up
screen appears.
3 If this is the first time you are using your neoChat, a language selection
popup will appear. Use the Up/Down Navigation keys or the Side Scroll
Control to select your preferred language and press Enter. Your neoChat
will restart in the selected language.
Powering On
neoChat Reference Guide 3
Powering on your neoChat
38
Safety Information
neoChat Reference Guide
• Hearing Aids
Certain digital wireless products, such as your neoChat, may interfere
with some hearing aids. Consult your Service Provider in the event of
interference.
• Other Medical Devices
The operation of any radio-transmitting equipment, including your
neoChat, may interfere with the functioning of inadequately protected
medical devices. Consult a physician or the manufacturer of the medical device if you have any questions or to determine if the devices are
adequately shielded from external RF energy.
Power off your neoChat in health care facilities when instructed to do
so. Hospitals or health care facilities may be using equipment sensitive
to external RF energy.
• Transport
RF signals may affect improperly installed or inadequately shielded
electronic systems in motor vehicles, for example electronic fuel injection systems, electronic anti-skid (anti-lock) braking systems, electronic speed control systems, and air bag systems.
Check these issues with your vehicle manufacturer or representative.
You should also consult the manufacturer of any equipment that has
been added to your vehicle.
Power off your neoChat before boarding an aircraft. The use of wire-
less products such as your neoChat in an aircraft may be dangerous
to the operation of the aircraft, disrupt the wireless telephone network,
and may be illegal.
• Posted Facilities
Power off your neoChat in any facility where posted notices require
you to do so.
• Potential Explosive Atmospheres
Power off your neoChat in areas with a potentially explosive atmo-
sphere, and obey all signs and instructions. Sparks in such areas
could cause an explosion or fire resulting in bodily injury or even
death.
You should power off your neoChat at a refueling point (service station)
and observe restrictions on the use of radio equipment in fuel depots
(fuel storage and distribution areas), chemical plants or areas where
blasting operations are in progress.
GETTING STARTED
N o t e
For full functionality, keep neoChat and neoFone within 5-7 meters of each other.
1 You will now be prompted to enter your PMG PIN Code. Please refer
to the PMG PIN Code sticker provided with your neoFone. Use the
numbers on the top line of the keyboard to enter the PMG PIN Code
and press Enter.
2 Your neoChat will now connect to your neoFone. (This process may
take up to one minute).
After you have successfully entered your PMG PIN Code, a GPRS
configuration popup will be displayed if GPRS has not yet been set up.
1 Choose Yes.
2 Enter the APN provided by your operator (enter Username & Password
if required) and press Enter.
Configuring your IM Account
After you have successfully set up your GPRS connection, an IM con
figuration popup will be displayed if IM account has not yet been set up.
Entering the PMG PIN Code
4
Getting Started
neoChat Reference Guide
N o t e
You can configure your GPRS settings in your neoFone (if not already done) or
in your neoChat. The settings are automatically updated in both devices. You
must be connected to the GPRS network in order to chat, send and receive
Email messages.
Setting up your GPRS connection
Setting up your Accounts
• Traffic Safety
Park the vehicle before using your neoChat. Do not place your neoChat
on the passenger seat or where it can fall due to a collision or short stop.
Remember - road safety always comes first!
• Operating Environment
Remember to follow special regulations in effect in any area and
always power off your neoChat when its use is forbidden, or when it
may cause interference or danger.
When connecting your neoChat or any accessory to another device,
read the user guide for detailed safety instructions. Do not connect
incompatible products.
• Electronic Devices
Most modern electronic equipment is shielded from radio frequency (RF)
signals. However, keep in mind that certain electronic equipment may not
be shielded against the RF signals from your wireless neoChat.
• Pacemakers
The manufacturers of pacemakers recommend that a minimum dis-
tance of 20 cm (6 inches) be maintained between a wireless product
such as your neoChat and a pacemaker, in order to avoid potential
interference with the pacemaker. These recommendations are con-
sistent with independent research conducted by Wireless Technology
Research.
Users with pacemakers:
• Should always keep your powered on neoChat more than 20 cm
(6 inches) from your pacemaker.
• Should not carry your neoChat in a breast pocket.
• Should immediately power off your neoChat if there is reason to
suspect that interference is taking place.
• Use device only with the following charger models:
Cincon T3E-05V055 (Europe only,) T3A-05V055 (North America only)
and Pi KWS05E36-57 (Europe only.)
SAFETY INFORMATION
neoChat Reference Guide 37
Safety Information
1 Choose Yes and you will be directed to the IM Account Settings
screen.
2 Select your IM Provider (MSN/Yahoo!®/AOL/ICQ) and type in your
username and password.
neoChat Reference Guide 5
Getting Started
IM Configuration Popup
N o t e
You need to complete your IM account settings only once. From now on when
you power on your neoChat, the default screen will be the Contacts screen.
IM Account Settings Screen
3 Press Enter twice to save your IM Configuration settings.
4 Press the Contacts button to go to the Contacts screen. It may take a
few minutes to connect to the IM Server and load your contacts. (The IM
Status icon in the task bar will animate during the connection process.)
Configuring your Email Account
1 To configure your Email settings, press the Settings key on your
neoChat keyboard. The Settings screen appears.
Your neoChat is a product of superior design and craftsmanship, and
should be treated with care. The suggestions below will help you to fulfill
any warranty obligations and to enjoy this product for many years.
Note the following when using your neoChat, battery, charger or any other
accessory:
• Keep your neoChat and all its parts and accessories out of the reach
of small children.
• Keep your neoChat dry. Precipitation, humidity, and liquids contain
minerals that can corrode electronic circuits.
• Do not use or store your neoChat in dusty, dirty areas. Your neoChat’s
moving parts can be damaged.
• Do not store your neoChat in hot areas. High temperatures can
shorten the life of electronic devices, damage batteries, and warp or
melt certain plastics.
• Do not store your neoChat in cold areas. When your neoChat warms
up (to its normal temperature), moisture can form inside the device
and may damage electronic circuit boards.
• Do not attempt to open your neoChat. Non-expert handling of the
device may damage it and void the warranty on the product.
• Do not drop, knock, or shake your neoChat. Rough handling can
break internal circuit boards.
• Do not clean your neoChat with harsh chemicals, cleaning solvents,
or strong detergents. Wipe clean with a soft cloth, slightly dampened
in a mild soap-and-water solution.
• Do not paint your neoChat. Paint can clog the device’s moving parts
and prevent proper functioning.
• If your neoChat, the battery charger, or any accessory is not working
properly, contact your nearest qualified service facility. The personnel
there will assist you, and if necessary, arrange for service.
• The neoChat charger is equipped with a ferrite bead to reduce EMI
(electromagnetic interference) and RFI (radio-frequency interference.)
Do not for any reason remove the ferrite bead from the product.
STANDARD TERMS AND CONDITIONS OF USE,
CARE, AND MAINTAENANCE
36
Standard Terms and Conditions of Use, Care, and Maintenance
neoChat Reference Guide
6
Getting Started
neoChat Reference Guide
2 In the Settings screen, highlight the Email icon ( ) and press Enter.
The Email Settings Screen of your neoChat appears.
Settings Screen
N o t e
Server settings (addresses and ports) can be obtained from your Email provider.
Email Screen
3 Complete your Email configuration information and press Enter.
• Press and hold the Power/Quick Settings key for two seconds.
You can also power off your neoChat by pressing and releasing the
Power/Quick Settings key to launch the Quick Settings menu, and
pressing 1. Power Device OFF.
Powering Off
What do I do if my neoChat battery power is low?
Connect your neoChat to the battery charger and let it charge until the
Fully charged message appears. In the meantime, your neoChat can
be powered on and used.
I can’t go Online
Check your GPRS settings (See Page 4) and your IM account settings
(See Page 4).
I can’t send/receive Email
Check your GPRS settings (See Page 4) and your Email account settings
(See Page 5).
I can’t send/receive IM or Email while in a voice call.
IM/Email transfer is paused during the voice call. Once the voice call is
terminated, you will be able to send and receive IM and Email.
neoChat Reference Guide
35
Troubleshooting
Keyboard
Open your neoChat to display the screen and keyboard as shown below.
Getting to know your neoChat
neoChat Reference Guide 7
Getting Started
Button/Key Description
Back
Exits from screen. In certain screens the
Back button acts as an “undo” button if
parameter changes have been made and
not saved by first pressing Enter.
neoChat Keyboard and Screen
My neoChat does not connect to neoFone
• Make sure that you have established a connection between your
neoChat and neoFone, and that neoChat is within range (up to 5-7
meters for best performance) of neoFone.
• If you are connecting to neoFone for the first time, make sure you have
entered the correct neoFone PMG PIN Code. The code is provided
with your neoFone.
• You may need to reset or restart neoFone and then the other PMG
companion devices. Press the On/Off button of neoFone for approxi-
mately two seconds to power it off. Then press the On/Off button again
to power it back on. Refer to the neoFone Users Manual.
• Try re-linking (re-pairing) your neoChat to your neoFone. Power off
your neoChat and then restart it. You will see the Connecting message. If you are already in the Connecting message, you do not need
to restart. Press . At the prompt, enter the PMG PIN Code provided
by your service provider and press Enter. The Connecting message
appears while neoChat establishes a connection to neoFone.
I powered on my neoChat and can’t go beyond the Connecting
message. What is the problem?
There may be several reasons for this.
• Check that your neoFone is powered on and functioning normally.
• Check that your neoChat is within the recommended range of your
neoFone (5-7 meters).
• If all else fails, contact customer service.
How can I tell how much battery power my neoChat has remaining?
Check the neoChat battery icon in the Settings screen. The icon shows
a total of six bars when fully charged. From the number of bars visible,
you can estimate the capacity of your battery.
TROUBLESHOOTING
Your neoChat
34
Troubleshooting
neoChat Reference Guide
4-way Navigation
Enter
Power/Quick Settings
Back
The following table describes the functions of the keys on the keyboard:
Alt
Contacts
Messages
Enter
Side Scroll Control
Type & Send
Clear
Menu
Settings
Caps
My IM Status
Space Bar
8
Getting Started
neoChat Reference Guide
Button/Key Description
Enter (2 keys)
Type and Send
4-way navigation
clr
cap
• Selects a highlighted menu item or function.
• Enters user-defined data or parameter changes.
• In the Contacts list, pressing Enter opens an
existing message from a Contact or creates a
new message if none exists.
• In the Messages list, Enter opens the highlighted message for viewing, with the ability
to reply.
• You can also press Enter to begin a new line
when composing an SMS or Email message.
• In Contacts list, creates a new message to the
highlighted contact.
• If pressed while composing a message, sends
the message.
• Pressing Up/Down enables scrolling and
Left/Right changes the sort.
• Moves the cursor in four directions when typing a message.
• Preview mode- can be combined with ALT key
to get to beginning or end of lists.
• Deletes one character at a time to the left in
text mode.
• If you press and hold the key for one second,
all text in the field is deleted.
• Press to delete a selected Contact
(in Contacts screen) or selected message
(in Messages screen).
• Menu: Opens the menu options for a screen.
• Pressing Menu when the “Connecting to
PMG…” screen is displayed, allows you to
change your PMG PIN Code.
• Capitalizes letter characters.
In-depth information regarding features, functions and
how to use your neoChat are found online at
www.myneo.com. Updates are made continually, so
check back often to see what’s new.
ONLINE USER’S GUIDE
neoChat Reference Guide 33
Online User’s Guide
neoChat Reference Guide 9
Getting Started
Button/Key Description
Space bar
Side Scroll
Control
• Alt: Accesses 2nd key function. These characters include punctuation, numbers, symbols,
and Emoticons as indicated on the key and
popup screens.
• Opens Contacts screen.
• Opens Messages screen.
• Opens My IM Status screen.
• Opens Settings screen.
• Adds space between text characters.
• Pressing + space bar in a message
screen opens the Emoticons, and Character
pallets.
• Enables up/down scrolling through a screen.
• When typing a message, long press on vowels
opens the Latin Chars popup.
32
More About...
neoChat Reference Guide
LED Description
Green - single blink
every second followed by 3 orange
“short-burst” blinks
every 20 seconds
Orange - 3 “shortburst” blinks every 20
seconds.
Red - single blink
every second.
Red - single blink
every 20 seconds.
Red - continuous
light.
PMG connection OK, M20 battery capacity
less than 20%, unread messages waiting.
PMG connection OK, M20 battery capacity
more than 20%, unread messages waiting.
No connection to PMG, M20 battery capacity
less than 20%.
No connection to PMG, M20 battery capacity
more than 20%.
No connection to PMG, M20 battery is
charging.
The Contacts screen is the default screen that appears when you
power on your neoChat.
Your neoChat has four main function screens. You can move from one
function screen to another by pressing the corresponding function key
on the keyboard:
• Contacts This screen displays your Contacts and enables you to
communicate with them. (This is the default screen when you power
on your neoChat.)
• Messages This screen displays your Email, SMS, and IM chat
messages and enables you to send and receive messages.
• My IM Status This screen displays your current IM user status
and enables you to change your IM status as it appears to your IM
Contacts.
• Settings This screen displays your profile settings, as well as
settings of your neoChat and neoFone, and enables you to change
those settings.
Task Bar
A common element on each of the four function screens is the Task
Bar at the top of the screen:
Sort Field
The Sort field is situated below the Task Bar on the Messages and
Contacts screens. Information viewed in these screens is displayed
according to a specific sort that you select. You can choose what
information you want to see in a particular screen by customizing the
Sort field.
10
Getting Started
neoChat Reference Guide
Contacts Screen
Screens
Task Bar
neoChat Reference Guide
31
More About
LED Behavior
Icon Description
Task Bar Icons
Miscellaneous
Sent Email.
Downloading more…Animated icon displayed
next to Email when downloading the rest of
that Email.
Screen identifier. Each screen type (Messages,
Contacts, Settings, My Status) has its own
unique icon.
Screen title. Each screen type has its own
unique title. The number indicates how many
items are listed in the current sort in the screen.
Display Sound status (if mute).
New IM, Email or SMS message in Unread list.
When neoChat is checking for new Email, an
animated envelope will be displayed.
Your IM Status is displayed in the task bar.
When connecting to IM Server, your IM Status
icon animates.
Blocked IM Contact.
LED Description
Green - single blink
every second.
Green - single blink
every 20 seconds.
Green - continuous
light.
PMG connection OK, M20 battery capacity
less than 20%, no unread messages.
PMG connection OK, M20 battery capacity
more than 20%, no unread messages.
PMG connection OK, M20 battery is
charging
An example of a customized sort is shown below:
Use the Left/Right Navigation keys for scrolling through the options.
Status
When you are online, the online icon ( ) appears in the Task Bar at
the top of the screen.
Banner alerts appear on the screen for a few seconds to inform you
about the arrival of new messages, or a change in the Contacts status.
Banner Alerts appear for about eight seconds and then automatically
close. Banner alerts settings can be changed in the Settings screen.
An example of a Banner Alert is shown below:
An Alerticon is a short animation with sound used to identify a Contact
or non-Contact. It appears on each entry in the Contacts and Messages
screens, and on Banner Alerts.
An Alerticon for a Contact is selected when you complete the Shared
Contact Profile or IM Contact Profile. If a unique Alerticon has not been
selected, the silent, non-animating default Alerticon will automatically be
inserted. Non-Contacts are also identified by the default Alerticon. Alert
icons are separately assigned for IM Contacts and Phonebook/Email/
Other Contacts.
neoChat Reference Guide
11
Getting Started
Banner Alerts
Alerticon
List of neoChat Icons
30
More About
neoChat Reference Guide
Emoticons
Icon Description
IM Status Icons
Message Icons
Online.
Offline.
Busy.
Away or Custom status.
Be right back.
On the phone.
Message type. Icon of latest message.
Unread messages icons are animated.
Offline IM (sender of message is offline,
blocked or non-Contact, or your neoChat
is not connected to the IM Server).
Online IM.
SMS Message.
Email Message.
Draft message that has not been sent.
Your IM contacts are stored on the IM server. Each time you power
up your neoChat, your local IM Contacts list is compared with the IM
Contacts list stored on the server, and updated if necessary.
Your Shared Contacts are shared among your neo Devices, such as the
neoFone and neoChat. They include your Phonebook, Email, and Other
contacts. These contacts can have more than one mobile phone number,
Email address, home, work, or FAX phone number, or postal address. You
can store up to 166 Phonebook contacts containing a single address record.
You can manage Phonebook contacts from either your neoChat or
neoFone. Any changes you make to this database are updated in real
time in both devices.
It is highly recommended to move your SIM card contacts to your neoFone
Phone memory. When you move these contacts, you can change the phone
number type to Main/Mobile/Home/Office. You may have to manually merge
SIM contacts that originally had more than one number. When completed,
you will be able to see the contacts under your neoChat sorts (Phonebook/
Email/Other) accordingly.
1 Press the Contacts key ( ) on your neoChat keyboard. The Contacts
screen appears.
CONTACTS
Instant Messaging (IM) Contacts
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Contacts
neoChat Reference Guide
Contacts Screen
Shared Contacts (Phonebook/Email/Other)
Viewing Your IM or Shared Contacts List
Your neoChat supports writing and displaying messages in several
languages.
Your neoChat keyboard enables you to write in any of the supported languages. You can write in different languages by pressing and holding a
letter key to display the Foreign Characters key pallet, and selecting the
appropriate foreign character.
To display the Foreign Characters key pallet:
1 You must be in an open Message Screen (IM/SMS/Email.) Press
and hold a letter key. The Insert Symbol menu showing the Foreign
Characters pallet of that letter appears.
2 Scroll to select the appropriate character and press Enter, or enter the
number shortcut. The character is inserted into the text and the key
pallet closes.
Use Emoticons in your messages to express feelings. Type the key combination to put a particular Emoticon in your text, or select an Emoticon
from the Emoticons pallet in the Insert Symbol menu.
To select an Emoticon from the Insert Symbol menu:
1 In an open Message screen (IM/SMS/Email) press + Space. The
Insert Emoticon menu showing the Emoticons pallet appears, as
shown below.
2 Scroll to select an Emoticon and press Enter.
MORE ABOUT...
Foreign Languages
neoChat Reference Guide 29
More About...
Foreign Characters
Emoticons
1 Press the Contacts key ( ) on your neoChat keyboard. The Contacts
screen appears.
2 The Sort field below the Task Bar indicates which contact list (accord-
ing to sort category) you are viewing. To change the contact list you are
viewing, scroll using Left/Right Navigation keys to the desired sort list.
neoChat Reference Guide 13
Contacts
My IM Status screen enables you to view and to change the IM presence
status of your neoChat. You can access My IM Status screen at any time and
from any open screen on your neoChat by pressing the My IM Status button.
You can change your IM presence status only when you are connected to
the IM Server.
When you are not connected to the IM Server, your presence status is displayed as Offline, and you are not able to implement any changes.
To change the status of your IM neoChat:
• In My IM Status screen, scroll to highlight the status to which you want
to change and press Enter. Your neoChat status is changed and the
relevant icon is displayed in the Task Bar.
For more information on IM Status, refer to the online neoChat User
Manual at www.myneo.com.
MY IM STATUS
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My IM Status
neoChat Reference Guide
Changing My Status
N o t e
Your presence status can also appear as Offline if you choose that status
when you are connected to the IM Server.
For More Information
Contacts Screen
Viewing Your IM or Shared Contacts List
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Contacts
neoChat Reference Guide
Refer to the online neoChat User Manual at www.myneo.com for information about additional features, such as:
• More details about IM/SMS/Email…
• Adding Sender to Contact list
• Templates
• Preview mode
neoChat Reference Guide
27
Messages
For More Information...
Adding & Deleting IM Contacts
N o t e
Your existing IM contacts are automatically added to or deleted from your IM
database. However, these contacts are not saved to your neoFone.
To add a new IM Contact:
1 With the IM Contact list displayed, press . The following Menu
appears.
2 Type 1 or scroll to highlight 1. Add New IM Contact and press Enter.
The IM Contact Profile screen appears.
3 Complete the details in the IM Contact Profile screen.
4 Use the Right Navigation key to open the Alerticon pallet. Scroll to
select an Alerticon and press Enter. See Alerticon, page 11, for more
information on Alerticons.
5 Press Enter to save your IM Contact and return to the IM Contact list.
IM Menu
IM Contact Profile screen
1 With the Email displayed, press . A menu appears.
2 Type 1 or scroll to highlight 1. Reply and press Enter.
An Email appears with the sender’s Email address in the To field.
3 Type your message.
4 To send the Email, press Type & Send.
1 With the Messages screen displayed, press . A menu appears.
2 Type 7 or scroll to highlight 7. Check for New Email and press Enter.
An animated icon will be displayed on the Task Bar ( ).
3 A Status banner will be displayed once the new Email has arrived.
Alternatively, if there is no new Email, a popup will appear with the
message: “You have no new Email”.
4 To automatically check for Email – Go to Settings, select Email
Configuration, and set the Check Email Interval.
Replying to Emails
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Messages
neoChat Reference Guide
Checking for New Emails
To delete an IM Contact:
1 In the IM Contact list, highlight the IM Contact you want to delete, and
press the clr key. A confirmation message appears.
2 Use the Left/Right navigation key to highlight Yes or No and press
Enter.
To add a new Shared Contact:
1 With any of the Shared (Phonebook/Email Contacts /Other) lists
displayed, press . The following Menu appears (slightly different
depending on which sort is selected).
Adding & Deleting Shared Contacts
neoChat Reference Guide
15
Contacts
T i p
You can press Y for Yes and N for No.
Delete Contact popup
2 Type 1 or scroll to highlight 1. Add New Contact and press Enter.
The Shared Contact Profile screen appears.
3 To add a field to the Contact Profile, press . The following menu
appears.
4 Type the number of the field you want to add to the current Contact
Profile or scroll to highlight the field and press Enter.
5 Complete the details in the new fields.
6 Use the Right Navigation key to open the Alerticon pallet. Scroll to
select an Alerticon and press Enter. See Alerticon, page 11, for more
information on Alerticons.
7 Press Enter to return to the current list.
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Contacts
neoChat Reference Guide
N o t e
The fields are added only to the current Contact Profile.
Phonebook Contact Profile screen
Shared Contact Profile Menu
1 With the Messages screen displayed, press . A menu appears.
2 Type 3 or scroll to highlight 3. New IM and press Enter. An Enter IM
Address pop-up appears.
3 Enter your contact’s IM address and press Enter. A Chat screen appears.
4 Type your message and press Type & Send.
1 With any of the Messages lists displayed, highlight the message you
want to delete, and press the clr key. A confirmation message appears.
2 Use the Left/Right navigation key to highlight Yes or No and press Enter.
neoChat Reference Guide 25
Messages
Sending a New IM Message
T i p
You can press Y for Yes and N for No.
Deleting Messages (IM/SMS/Email)
1 With the Messages screen displayed, press . A menu appears.
2 Type 2 or scroll to highlight 2. New Email and press Enter.
A New Email screen appears.
3 To add recipients:
• Press , choose 2. Add Recipients, scroll to select a Contact
from your list and press Enter.
• Alternatively, you may manually type in an Email address in the To
field. Make sure multiple addresses are comma-separated.
4 To send a copy of the Email to a contact, scroll to the CC field and
repeat step 3. The name of the Contact appears in the CC field.
5 Type your Email message.
6 To send the Email, press Type & Send.
Sending a New Email
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Messages
neoChat Reference Guide
To delete a Shared Contact:
1 With any of the Shared (Phonebook/Email Contacts/Other) lists
displayed, highlight the contact you want to delete, and press the clr
key. A confirmation message appears.
2 Use the Left/Right navigation key to highlight Yes or No and press
Enter.
To chat with an IM Contact:
1 In the IM Contacts list, highlight the IM Contact with whom you want
to chat, and press Enter or Type & Send. An IM Chat screen appears.
2 Type your message and press Type & Send.
3 Press Back to return to the IM Contacts list.
Initiating a Chat from the IM Contact List
neoChat Reference Guide 17
Contacts
T i p
You can press Y for Yes and N for No.
T i p
The message you are typing appears in the bottom section of the IM Chat screen.
Your conversation appears in the section directly above it. The nickname of the
person with whom you are chatting appears in the With field.
Delete Contact Popup
IM Chat Screen
To send an SMS message:
1 In the Phonebook Contacts list, highlight the Phonebook Contact to
whom you want to send an SMS, and press Enter. A New SMS screen
appears. The name of the person to whom you are sending the SMS
appears in the To field.
2 Type your message.
3 To add more recipients:
• Press , choose 2. Add Recipients, scroll to select a Contact from
your list and press Enter.
• Alternatively, you may manually add another SMS number in the To
field. Make sure multiple addresses are comma-separated.
4 Press Type & Send. If the contact to whom you are sending the SMS
has more than one mobile phone number, then the Select Address list
appears.
Sending SMS Messages from the Contacts Screen
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Contacts
neoChat Reference Guide
N o t e
While the IM Chat screen is open, you can work with templates by pressing
See the online User’s Manual at www.myneo.com for more information about
templates.
New SMS Screen
N o t e
If an IM message was successfully sent, the Ongoing Chat icon is displayed
in that Contact’s status line. If the message could not be delivered, an error message appears. The Chat Session Closed icon appears in the status line if the
Contact is offline or blocked, if your neoChat is disconnected from the IM Server,
or if the chat is with a non-Contact.
1 With the Messages screen displayed, press . A menu appears.
2 Type 1 or scroll to highlight 1. New SMS and press Enter. A New SMS
screen appears.
3 To add recipients:
• Press , choose 2. Add Recipients, scroll to select a Contact
from your list and press Enter.
• Alternatively, you may manually type in an SMS number in the To
field. Make sure multiple addresses are comma-separated.
4 Type your message.
5 To send the SMS, press Type & Send.
neoChat Reference Guide 23
Messages
New SMS Screen
Sending a New SMS Message
5 Scroll to select the mobile number to which the SMS should be sent
and press Enter.
To send an Email:
1 With the Email Contacts list displayed, highlight the Email Contact
to whom you want to send an Email, and press Enter. A screen
appears.
2 Type your message.
3 To add more recipients:
• Press , choose 2. Add Recipients, scroll to select a Contact from
your list and press Enter.
• Alternatively, you may manually add another Email address in the
To field. Make sure multiple addresses are comma-separated.
4 To send the Email, press Type & Send.
5 If a contact to whom you are sending the Email has more than one
Email address, then the Select Address list appears.
Sending Emails
neoChat Reference Guide 19
Contacts
Select Address List
Email Screen
To display the Messages screen:
1 Press the Messages key on your neoChat keyboard. The
Messages screen appears. The default sort is Unread.
2 Use the Left/Right navigation key in the Sort field to select the sort
category of the messages you want to view.
In the task bar, the number to the right of the word Messages indicates
the number of messages in that view.
In the Messages screen, scroll to highlight the message you want to view,
and press Enter. An IM, Email or SMS screen with the message contents
will be displayed depending on the type of message you selected for
viewing.
Viewing the Contents of a Message
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Messages
neoChat Reference Guide
Unread Messages List
Your SMS, Emails and Chats (IM) are listed in the Messages screen. A
maximum number of 150 messages for each Email and chat can be saved.
Your neoChat enables you to view lists of specific types of messages
using the Sort option. The sort option is displayed in the Sort field of the
Messages screen. The following sort options are available:
• Unread – displays all unread messages sorted by date and time.
Unread messages appear in this list and in its specific sort list (IM Chats,
SMS Inbox, Email Inbox). You can recognize the type of message in the
list by its icon (See page X). Once you open the message, it is removed
from the Unread list and appears only in its specific sort list.
• IM Chats – displays all IM chats sorted by date and time.
• SMS Inbox – displays incoming SMS messages sorted by date and
time.
• Email Inbox – displays incoming Email messages sorted by date and
time.
• Drafts – displays all SMS and Email draft messages.
• Outbox – displays all outgoing SMS and Email messages.
• Sent Items – displays all sent Email messages.
MESSAGES
Displaying Message Lists
neoChat Reference Guide 21
Getting Started
6 Scroll to select the Email address to which the Email should be sent
and press Enter.
There are many things you can do with IM Contacts and Shared Contacts.
Refer to the online neoChat User Manual at www.myneo.com for information about additional features, such as:
• Editing IM or Shared Contact profiles
• Blocking IM Contacts
• More details about your Contact profile fields
• More about IM/SMS/Email…
For More Information
20
Contacts
neoChat Reference Guide
Select Address List
44 neoChat Reference Guide
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