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6000 series
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SMART Board 6000 series User Manual

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Page 1
SMARTBoard® 6000 series
interactive flat panels
Help us make t hi s document better
smar ttech.com/docfeedback/170642
ADMINISTRATOR’S GUIDE
FOR MODELS SPNL-6055 AND SPNL-6065
Page 2
Product registration
Register online at smarttech.com/registration.
Keep the following information available in case you need to contact SMARTSupport.
Serial number:
Date of purchase:
Licenses
The terms H DMI and HDMI Hi gh-Definition Multimedia Interface, and the H DMI log o are trademarks or regis tere d trade marks of HD MI Lice nsing LLC in the U nited States and other co untrie s.
Trad emark no ti ce
SMARTBoard , SMARTInk, SMARTNo teboo k, DViT , smarttech, the S MART l ogo and all SMART tagli nes are trade marks o r r egi stere d trad emarks of SMARTTe chnologie sU LC in the U.S . and/or o ther countries. All third-party pr od uct and company names may be trade marks o f their re sp ective owners.
Copyri gh t n ot ice
© 2 014–201 5SMARTTe chnologi esU LC. All rights r ese rve d. N o p art o f this p ublication may b e re pr od uced, transmitted, transcrib ed , store d i n a re trie val system or translated into any language in any form by any means without the pr ior written co nsent o f S MARTTechnolog ie sULC. Information in this manual i s subje ct to change without notice and d oe s not r ep re sent a co mmitment on the part o f S MART.
This p rod uct and/or use thereo f cove re d by one o r more of the foll owing U .S. patents.
www.smarttech.com/patents
01/2015
smar ttech.com/kb/170642
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Important information

WARNI NG
l Failure to follow the installation instructions shipped with your SMART product could result in
personal injury and product damage which may not be covered by your warranty.
l Do not open or disassemble the SMART product. You risk electrical shock from the high
voltage inside the casing. Opening the casing also voids your warranty.
l Do not stand (or allow children to stand) on a chair to touch the surface of your SMART
product. Rather, mount the product at the appropriate height.
l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or
moisture.
l If your SMART product requires replacement parts, make sure the service technician uses
replacement parts specified by SMARTTechnologies or parts with the same characteristics
as the original.
l Ensure that any cables extending across the floor to your SMART product are properly
bundled and marked to avoid a trip hazard.
l Do not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by your warranty.
l Do not place any heavy objects on the power cable. Damage to the cable could cause
shock, fire or product damage which may not be covered by your warranty.
l Useonly extension cords and outlets into which this product’s polarized plug can be fully
inserted.
l Use the power cable provided with this product. If a power cable is not supplied with this
product, please contact your supplier. Use only power cables that match the AC voltage of
the power outlet and that comply with your country’s safety standards.
l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
l Do not move or mount the interactive flat panel by connecting rope or wire to its handles.
Because the interactive flat panel is heavy, rope, wire or handle failure could lead to
personal injury.
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IMP ORTAN T INFORMATI ON
l Use only VESA®-approved mounting hardware.
l Disconnect all power cables for your interactive flat panel from the wall outlet and seek
assistance from qualified service personnel when any of the following occurs:
o
The power cable or plug is damaged
o
Liquid is spilled into the interactive flat panel
o
Objects fall into the interactive flat panel
o
The interactive flat panel is dropped
o
Structural damage such as cracking occurs
o
The interactive flat panel behaves unexpectedly when you follow operating
instructions
CAUTION
l Before you clean your SMART product, shut down or disconnect the computer. Otherwise,
you may scramble the desktop icons or inadvertently activate applications when you wipe
the screen.
l Avoid setting up and using the SMART product in an area with excessive levels of dust,
humidity and smoke.
l Make sure an electrical socket is near your SMART product and remains easily accessible
during use.
l The external power supply needs to meet the Limited Power Source (LPS) requirements of
CSA/UL/IEC/EN 60950-1, when required.
l This SMART product should be used only with European TN and TT power distribution
systems.
It is not suitable for older, IT-type power distribution systems found in some European
countries. “This system (IT-type) is widely used isolated from earth, in some installations in
France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line.” (IEC 60950:1999)
Contact qualified personnel if you’re uncertain of the type of power system available where
you’re installing your SMART product.
l You must connect the USB cable that came with your interactive flat panel to a computer
that has a USB compliant interface and that bears the USB logo. In addition, the USB source
computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or
UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the
interactive flat panel.
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IMP ORTAN T INFORMATI ON
IMPORTANT
l The following are the power requirements for your interactive flat panel:
Model Power requirements
SPNL-6055 90V to 240V AC, 50Hz to 60 Hz, 122 W
SPNL-6065 100V to 240V AC, 50 Hz to 60 Hz, 190 W
l For additional requirements and other information, refer to your interactive flat panel’s
specifications (see
Resources for decision makers
on page7).
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Contents

Important information i
Chapter 1: Welcome 1
About this guide 1
About your interactive flat panel 2
About SMART software 6
Resources for administrators 6
Resources for others 7
Chapter 2: Mounting your int eractive flat panel 9
Before mounting your interactive flat panel 9
Choosing a location 10
Choosing a height 11
Chapter 3: Connecting power and devices 13
Connector panel 13
Connecting power 14
Connecting the roomcomputer 14
Connecting external speakers 15
Chapter 4: Sett ing up your interact ive flatpanel and the roomcomputer 17
Turning on your interactive flat panel and the room computer for the first time 17
Installing SMART software 18
Running the connection wizard 19
Chapter 5: Maintaining your in t eractiveflatpanel 21
Resetting your interactiveflatpanel 21
Maintaining your interactive flat panel software and firmware 22
Maintaining your interactive flat panel hardware 25
Removing and transporting your interactiveflatpanel 27
Chapter 6: Troubleshooting 29
Locating the interactive flat panel serial number 29
Resolving common issues using the indicator light 29
Resolving image issues 30
Resolving touch issues 30
Resolving connected computer issues 31
Using the SMARTConnectionWizard 32
Using SMARTBoard Diagnostics 33
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CONTENTS
Appendix A: Using t he on-screen display menu 35
Changing settings in the on-screen display menu 35
On-screen display menu options 36
Appendix B: Remot ely managing your interact iveflatpanel 39
Connecting and configuring a roomcontrolsystem 39
Power modes 41
Room control system programming commands and responses 41
Commands 43
Appendix C: Hardware environmental compliance 49
Waste Electrical and Electronic Equipment (WEEE) 49
More information 49
Index 51
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Chapter 1
About this guide 1
About your interactive flat panel 2
Models 2
Features 2
Components 3
Screen 3
Cameras and reflective tape channel 4
Front control panel 4
Pens with erasers 5
Speakers 5
About SMART software 6
Resources for administrators 6
Training 6
Support center and knowledge base 6
Resources for others 7
Resources for decision makers 7
Resources for installers 7
Resources for users 7
This chapter introduces you to your SMARTBoard® interactive flat panel and this guide.

About this guide

This guide explains how to set up and maintain your interactive flat panel. It includes the following
information:
l How to mount your interactive flat panel
l How to connect power and devices
l How to set up your interactive flat panel
l How to maintain your interactive flat panel for years of use
l How to troubleshoot issues with your interactive flat panel
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WEL COME
In addition, this guide includes information on your interactive flat panel’s on-screen display menu
and remote management support.
This guide is intended for individuals who are responsible for installing and maintaining interactive
flat panels in their organizations. Other documentation and resources are available for individuals
who use interactive flat panels.

About your interactive flat panel

Your SMARTBoard® interactive flat panel features SMART’s proprietary DViT®
(DigitalVisionTouch) technology on an LCD screen with e-LED backlight.

Models

The SMARTBoard 6000 series interactive flat panels consists of two models:
l SMARTBoard 6055 interactive flat panel
l SMARTBoard 6065 interactive flat panel
Differences between these models are noted in this guide.

Features

Your interactive flat panel includes the following features:
Feature Description
Touch support You can do everything on your interactive flat panel that you can
do at your computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the interactive flat panel’s surface.
You can use an array of gestures within applications, including panning, scaling, rotating and zooming in and out.
The interactive flat panel’s support for at least four simultaneous touches enables you and other users to interact with objects on the screen at the same time.
Writing and drawing support
You can write over any application in digital ink using one of the supplied pens, and then erase the digital ink using the eraser on the pen or your palm.
You and another writer can write or draw digital ink on the screen at the same time. The Pen ID feature enables you to assign different ink appearances to each pen.
Audio support Your interactive flat panel includes integrated speakers for
presenting audio from connected input sources.
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Components

Your interactive flat panel consists of the following components:
No. Name More informat ion
Pict ured
1 Screen Page3
2 Cameras and reflective tape channel Page4
3 Front control panel Page4
4 Pen with eraser (×2) Page5
Not pict ured
5 Speakers Page5
6 Connector panel Page13
7 Menu control panel Page35
Screen
The screen specifications vary by model:
Models Diagonal Widt h Height Aspect rat io
SPNL-6055 54 1/2" (138.4 cm) 47 5/8" (121 cm) 26 3/4" (68 cm) 16:9
SPNL-6065 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm) 16:9
For information on cleaning the screen, see
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Cleaning the screen
on page25.
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Cameras and reflective tape channel
In the corners of the screen, there are cameras that track finger and pen positions across the
screen. The screen is bordered by a channel that contains reflective tape.
For information on cleaning the camera windows and reflective tape, see
Cleaning the screen
page25.
CAUTION
l Keep the reflective tape dry.
l Do not remove or damage the reflective tape.
IMPORTANT
l Do not attach items such as adhesive notes to the screen because they will interfere with
the cameras.
l Do not place anything in the channel because it will interfere with the cameras.
Front cont rol panel
The front control panel contains the Standby, Input Select, Mute and volume control buttons.
No. Name
1 Standby button
2 Input Select button
on
3
Mute button
4 Volume decrease
5 Volume increase
IMPORTANT
If there is a film over the front control panel, remove the film before using the front control panel.
In normal operation, all buttons are white.
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The Standby button also functions as an indicator light:
Indicator light Interact ive flat panel status Troubleshooting
Off Not receiving power Confirm the interactive flat panel’s power
cable is connected to the power outlet (see page14).
Flick the power switch to the ON (I) position (see page17).
Solid amber DPMS (power management)
mode
Slowly flashing
Standby mode Press the Standby button to exit
amber
Flashing amber No USB connection from the
Press the Standby button to exit DPMSmode.
Standby mode.
Verify your connections (see page14).
connected computer
Slowly flashing white
SMARTBoard service not running on the connected computer
Ensure that SMARTProductDrivers is installed and that the SMARTBoard service is running.
Solid white Normal operation [N/A]
Pens with erasers
Your interactive flat panel comes with two pens with erasers attached.
The bottom bezel of the interactive flat panel includes magnetic holders for the pens. Removing a
pen from the holders activates it and enables you to either draw or erase digital ink.
CAUTION
When returning the pen to the magnetic holder, ensure that it is centered in its holder to prevent
it from falling and potentially being damaged.
Speakers
Your interactive flat panel includes two 10 W integrated side firing speakers.
You can connect external speakers if desired (see
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Connecting external speakers
on page15).
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About SMART software

You can install the following SMART software on the computers connected to your interactive flat
panel to take full advantage of the interactive flat panel’s features:
Soft ware Description
SMARTProductDrivers SMARTProductDrivers enables connected computers to detect
input from your interactive flat panel.
SMARTInk™ SMARTInk enables you to write and draw in digital ink over open
applications, files, folders, websites and any other open window on your computer. When you write outside the open windows on your computer, a SMARTInk Note appears and you can write inside the note.
When you open an application that has its own ink tools, you can turn off SMARTInk, and then use the application’s ink tools to write in the content.
SMARTNotebook® collaborative learning software
SMARTNotebook software enables you to use your interactive flat panel in a classroom.

Resources for administrators

In addition to this guide, there are other resources for administrators.

Training

The SMART training website (smarttech.com/training) includes an extensive library of training
resources you can refer to when learning how to set up and maintain your interactive flat panel.

Support center and knowledge base

The Support center (smarttech.com/support) contains a library of documents, including this guide,
and a knowledge base that you can search when troubleshooting issues.
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Resources for others

SMART provides resources for decision makers, installers and users as well as administrators.

Resources for decision makers

Decision makers can refer to the specifications for detailed information on the interactive flat
panels.
Int eractive flat panel Specifications
SMARTBoard 6055 interactive flat panel smarttech.com/kb/170817
SMARTBoard 6065 interactive flat panel smarttech.com/kb/170640

Resources for installers

Installers can refer to the installation instructions included with your interactive flat panel when
installing the product. If installers have misplaced these installation instructions, they can download
a PDF version from smarttech.com/kb/170641.

Resources for users

Users can refer to the SMARTNotebook software Help for information on using the software with
the interactive flat panel. To open the Help, users can select Help > Cont ents in the
SMARTNotebook software window.
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Chapter 2
Before mounting your interactive flat panel 9
Choosing a location 10
Choosing a height 11
To mount your interactive flat panel on a wall, you require a team of professional installers.
This chapter is intended for installers. Installers should read this chapter along with the installation
instructions included with the interactive flat panel before they mount the interactive flat panel.
WARNI NG
Improper mounting of your interactive flat panel can result in personal injury and product
damage.

Before mounting your interactive flat panel

Do the following before mounting your interactive flat panel:
l Review the environmental requirements in the interactive flat panel’s specifications (see
Resources for decision makers
l Save all product packaging so that it’s available if you need to transport the interactive flat
panel. If the original packaging isn’t available, you can purchase new product packaging from
your authorized SMART reseller (smarttech.com/where).
l Refer to local building codes to ensure the wall can support the weight of the interactive flat
panel specified in the following table and mounting equipment.
Model Weight
SPNL-6055 104 lb. (47.4 kg)
SPNL-6065 135 lb. 6 oz. (61.4 kg)
l Use a standard VESA 400 mm × 400 mm mounting plate (not included) to mount the
interactive flat panel on a wall.
on page7).
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CHAPTER 2
MOUN TING YOUR INTERACTIVE FLATP ANEL
l Use M8 screws to fasten the wall bracket.
Screw length 20 mm + x mm < M8 < 45 mm + xmm
where x is the total thickness of the wall bracket and washer
Fasten force
97.36–177.01 in-lb. (11–20 N·m)
CAUTION
Do not over-tighten the screws.
NOTE
SMART recommends M8 × 30 mm mounting screws for standard installations where the
total wall mount bracket and washer thickness is less than 7 mm.
l Because the receptacles might not be easily accessible after the installers mount the
interactive flat panel, consider connecting cables for power, computers and other devices
while the interactive flat panel is still in its packaging (see
Connecting power and devices
page13).
l Before turning on the interactive flat panel for the first time, clean the camera windows and
reflective tape following the instructions in
Cleaning the camera windows a nd reflective tape
on page26.

Choosing a location

Do the following when choosing a location for the interactive flat panel:
on
l Do not install the interactive flat panel in a location where a door or gate could hit it.
l Do not install the interactive flat panel in an area where it will be subjected to strong vibrations
or dust.
l Choose a location that’s far from bright light sources, such as windows and strong overhead
lighting. IR lighting can cause issues with the performance of the cameras and can lead to
unintentional or missed touches.
l Do not install the interactive flat panel near where the main power supply enters the building.
l Ensure adequate ventilation or provide air conditioning around the interactive flat panel so
that heat can flow away from the unit and the mounting equipment.
l If you mount the interactive flat panel in a recessed area, leave at least 4" (10 cm) of space
between the interactive flat panel and the recessed walls to enable ventilation and cooling.
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CHAPTER 2
MOUN TING YOUR INTERACTIVE FLATP ANEL

Choosing a height

Consider the general height of the user community
when you choose the height for the interactive flat
panel.
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Chapter 3
Connector panel 13
Connecting power 14
Connecting the roomcomputer 14
Connecting external speakers 15
This chapter includes information on connecting your interactive flat panel to power, computers
and other devices.

Connector panel

The following diagram and table present the connectors on the interactive flat panel:
No. Connect or Connect s t o Notes (if any)
1 RS-232 Room control system See page39.
2 USB Micro-B [N/A] This connector is a service port.
3 Stereo 3.5 mm External speakers See page15.
4 USB Type-B Room computer (data) See page14.
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CHAPTER 3
CONNECTING P OWER AND DEVICES
No. Connect or Connect s t o Notes (if any)
5 HDMI® Room computer (video) The HDMI cable should be HDMI 1.4
compliant and no longer than 16'5" (5m).
For more information, see below.

Connecting power

Connect the supplied power cable from the AC
power inlet on the bottom of the interactive flat panel
to a power outlet.
NOTE
Refer to your interactive flat panel’s specifications for power requirements and power
consumption information (see
Resources for decision makers
on page7).
Connecting the roomcomputer
Using USB and HDMI cables, connect the room
computer to the appropriate connectors on the
interactive flat panel.
NOTES
l You can use the interactive flat panel with up to two USB-XT extenders.
l If you use a CAT 5 USB extender, the maximum length of the Cat 5 cable is 52' (16 m).
Press the Input Select button on the front control panel until the input source is HDMI.
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CHAPTER 3
CONNECTING P OWER AND DEVICES

Connecting external speakers

Your interactive flat panel includes two 10 W
speakers. However, you can connect external active
speakers using the stereo 3.5 mm connector.
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Page 24
Page 25
Chapter 4
and the roomcomputer
Turning on your interactive flat panel and the room computer for the first time 17
Installing SMART software 18
Running the connection wizard 19
This chapter explains how to set up your interactive flat panel and the room computer after
mounting your interactive flat panel and connecting power and devices.

Turning on your interactive flat panel and the room computer for the first time

After connecting the room computer to the interactive flat panel (see
roomcomputer
flatpanel
on page14) and mounting the interactive flat panel (see
on page9), you can turn on both devices.
Connecting the
Mounting your interactive
To t u rn on your int eractive flat panel and t he room computer for t h e first t ime
1. Turn on the room computer.
2. Turn on your interactive flat panel by flicking the power switch beside the AC power inlet to
the ON (I) position.
Press the Standby button on the front control panel.
3.
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CHAPTER 4
SETTING U P YOUR IN TERACTIVE FL ATP ANEL AND THE R OOMCOMP UTER

Installing SMART software

To take full advantage of your interactive flat panel’s features, you must download and install
SMART software on the room computer.
The purchase of your interactive flat panel includes a license for SMARTNotebook software and a
one-year subscription to the SMARTNotebook Advantage software maintenance plan. See
smarttech.com/notebook for more information.
TIP
You can also install SMARTNotebook software from the DVD included with your interactive flat
panel.
To download and install SMAR T soft ware
1. Go to smarttech.com/downloads.
2. Scroll to the
3. Click Choose a version, and then select the most recent version.
4. Click Download.
5. Follow the on-screen instructions to save the installer to a temporary location.
6. Double-click the installer.
7. Follow the on-screen instructions to install SMART software.
SMARTNotebook software
section.
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CHAPTER 4
SETTING U P YOUR IN TERACTIVE FL ATP ANEL AND THE R OOMCOMP UTER

Running the connection wizard

After turning on your interactive flat panel and the room computer for the first time and installing
SMART software, run the connection wizard to orient the interactive flat panel.
To run t he connection wizard
1. Access the SMARTConnection Wizard by opening SMARTSettings (see
OpeningSMARTSettings
2. Press Con nection Wizard.
The
SMART Connection Wizard
3. Select the interactive flat panel from the list of connected SMART interactive products, and
then press Next .
4. Select Product is being set up for the first time, and then press Next.
5. Follow the on-screen instructions to orient the interactive flat panel for the firsttime.
on page22).
appears.
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Chapter 5
interactiveflatpanel
Resetting your interactiveflatpanel 21
Maintaining your interactive flat panel software and firmware 22
OpeningSMARTSettings 22
Updating firmware 22
Updating software 23
Orienting your interactive flat panel 23
Calibrating your interactive flat panel 24
Maintaining your interactive flat panel hardware 25
Checking the interactive flat panel installation 25
Cleaning the screen 25
Cleaning the camera windows and reflective tape 26
Maintaining ventilation 26
Preventing condensation 27
Maintaining pens 27
Removing and transporting your interactiveflatpanel 27
Removing your interactive flat panel 27
Transporting your interactive flat panel 28
This chapter includes common maintenance procedures for your interactive flat panel.
Resetting your interactiveflatpanel
You can reset your interactive flat panel using the front control panel.
To reset your interact ive flat panel
Press the Standby button on the front control panel.
1.
A message appears on the screen, prompting you to either press the button again to enter
Standby mode or press and hold the button to reset the interactive flat panel.
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CHAPTER 5
MAIN TAINING YOUR INTERACTIVEFLATPANEL
Press and hold the St andby button until the screen turns black.
2.
The interactive flat panel resets and then your computer’s logon screen or desktop appears
on your interactive flat panel.

Maintaining your interactive flat panel software and firmware

This section includes common maintenance procedures for your interactive flat panel software and
firmware.
OpeningSMARTSettings
Several maintenance and troubleshooting procedures in this guide require you to open
SMARTSettings.
To open SMARTSettings on Windows 7 operating syst em
Select St art > All Programs > SMART Technologies > SMART Tools > SMART Sett ings.
SMARTSettings appears.
To open SMARTSettings on Windows 8 operat ing syst em
1. Open the
2. Press SMARTSett ings.
SMARTSettings appears.
To open SMARTSettings on MacOS operat ing system software
Press the SMAR TBoard icon on the Mac menu bar.
1.
2. Press SMARTSett ings.
SMARTSettings appears.
Apps
screen.

Updating firmware

Your interactive flat panel uses firmware on its processor. You can update the firmware. For more
information, see
(knowledgebase.force.com/?q=000015055).
Updating the firmware on your SMARTBoard 6065 interactive flat panel
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CHAPTER 5
MAIN TAINING YOUR INTERACTIVEFLATPANEL

Updating software

SMARTProductUpdate (SPU) is included in the SMART software you installed to use your
interactive flat panel (see
updates to the SMART software posted on the SMART website. You can configure SPU to prompt
users to install updates or to install updates automatically.
NOTE
If you didn’t install SPU, you can download updates to SMART software from
smarttech.com/downloads.
Installing SMART software
on page18). SPU periodically checks for

Orienting your interactive flat panel

If the location of your touch is misinterpreted (the pointer appears a distance from the actual
contact), orient your interactive flat panel.
NOTE
You can use your finger or an interactive flat panel pen to orient your interactive flat panel.
To orient the int eractive flat panel
1. Open SMARTSettings (see
2. Press Orient.
3. Press the red targets as they appear. Hold your finger or the tip of the pen at the center of
each target, and then lift the pen or finger. When you lift the pen or finger, the target moves to
the next orientation point.
IMPORTANT
Hold the pen perpendicular to the screen.
4. Continue until you’ve pressed all the targets.
The orientation window closes.
5. If this doesn’t correct inaccurate touch, calibrate your interactive flat panel (see
your interactive fla t panel
OpeningSMARTSettings
on the next page).
on the previous page).
Calibrating
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CHAPTER 5
MAIN TAINING YOUR INTERACTIVEFLATPANEL

Calibrating your interactive flat panel

Digital cameras in the corners of the interactive flat panel track the position of the pens, eraser and
your finger on the interactive surface, and then send the information to the SMART software, which
interprets this information as mouse clicks, digital ink or ink removal in the appropriate location.
Calibration determines the position and angles of the cameras to accurately identify the location of
touches on your interactive flat panel.
IMPORTANT
If an error message appears while you are calibrating your interactive flat panel, contact
SMARTSupport (smarttech.com/contactsupport).
To calibrate your interact ive flat panel
1. Open SMARTSettings (see
OpeningSMARTSettings
on page22).
2. Press SMART Hardware Sett ings.
3. If you have more than one SMART product connected, select the interactive flat panel.
4. Select Advanced Settings from the drop-down list.
5. Press Calibrate.
The calibration screen appears. This can take a few moments.
6. Press the red target with the tip of an interactive flat panel pen. Hold the tip at the center of
the target until the target turns green, and then lift the pen.
The target moves to the next location.
NOTE
You can calibrate a target again by pressing the LEFT ARROW key on your keyboard.
7. Continue pressing targets until the second calibration screen and a grid appears.
An example appears briefly to demonstrate how to draw across the screen to calibrate the
interactive surface.
8. Use a pen to draw a spiral horizontally across the grid. As you draw, the ink is blue. As you
complete each square, the square becomes green.
9. When all the squares are green, a progress bar appears.
When the progress bar is full, the interactive flat panel displays the message
Calibrationsuccessful
10. Orient your interactive flat panel (see
.
Orienting your interactive flat pa nel
page).
24 smarttech.com/kb/170642
on the previous
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CHAPTER 5
MAIN TAINING YOUR INTERACTIVEFLATPANEL

Maintaining your interactive flat panel hardware

If you properly maintain your interactive flat panel hardware, it will provide years of use.

Checking the interactive flat panel installation

Inspect your interactive flat panel installation frequently to ensure that it remains securely installed.
l Check the mounting location for signs of damage or weakness that can occur over time.
l Check for loose screws, gaps, distortions or other issues that could occur with the mounting
apparatus.
If you find an issue, contact a professional installer.

Cleaning the screen

Follow these instructions to clean the interactive flat panel screen without damaging its anti-glare
coating or other product components.
CAUTION
l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on
the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.
l Do not rub the screen with a dense or rough material.
l Do not apply pressure to the screen.
l Do not use cleaning solution or glass cleaner on the interactive flat panel screen, because
they can deteriorate or discolor the screen.
l Avoid touching the reflective tape between the screen and the bezel, and ensure that this
strip stays dry. Damage to this strip affects touch interactivity.
To clean the screen
1. Turn off the room computer.
Press the Standby button on the front control panel twice.
2.
3. Flick the power switch beside the AC power inlet.
4. Wipe the screen with a lint-free, non-abrasive cloth.
25 sma rttech.com/kb/170642
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CHAPTER 5
MAIN TAINING YOUR INTERACTIVEFLATPANEL

Cleaning the camera windows and reflective tape

The DViT technology in your interactive flat panel uses four cameras in the corners of the frame
and the reflective material between the screen and the bezels. Excessive dust buildup on the
camera windows or reflective tape can impair touch performance.
These areas should be inspected regularly for dust and should be cleaned if any obvious dust
buildup has occurred.
CAUTION
l Do not use compressed air to clean the camera windows or borders.
l Do not use water, chemicals or cleaning agents.
l Applying too much pressure when cleaning the tape or cameras can damage the tape and
cause performance issues or errors.
To clean the camera windows and reflective tape
1. With a clean lint-free cloth, gently wipe the camera windows in the top corners and the
reflective tape along the top of your interactive flat panel screen using the cloth.
2. Gently wipe the reflective tape along the sides of your interactive flat panel screen.
3. Gently wipe the camera windows in the bottom corners and the reflective strip across the
bottom of your interactive flat panel screen.

Maintaining ventilation

Your interactive flat panel requires ventilation to function. Dust buildup in the ventilation holes
compromises cooling and leads to product failure.
l Clean accessible ventilation holes monthly with a dry cloth.
l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes
regularly. You might have to remove the interactive flat panel from your wall. For more
information on removing your interactive flat panel see
on the next page.
CAUTION
Removing your interactive flat pa nel
Avoid setting up or using your interactive flat panel in an area with excessive levels of dust,
humidity or smoke.
26 sma rttech.com/kb/170642
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CHAPTER 5
MAIN TAINING YOUR INTERACTIVEFLATPANEL

Preventing condensation

Your interactive flat panel screen contains layers of glass that can collect condensation, especially
in the following conditions:
l Temperature extremes with high humidity
l Rapid changes in humidity, which can occur when you operate the product near water, such as
a pool, kettle or air conditioner ventilator
l Direct exposure to sunlight
To evaporate condensation from your interact ive flat panel
1. Remove the humidity source from the interactive flat panel, if possible.
2. Turn off the interactive flat panel.
3. Remove any moisture from the interactive flat panel with a smooth, dry cloth.
4. Leave the interactive flat panel turned off for 48 hours.

Maintaining pens

To prevent damage to your interactive flat panels’ anti-glare coating, replace a pen if its nib
becomes worn. You can purchase replacement pens from the Store for SMARTParts
(seesmarttech.com/Support/PartsStore).
Removing and transporting your interactiveflatpanel
On occasion, you might need to remove your interactive flat panel from its current location and
transport it to another location.

Removing your interactive flat panel

To safely remove your interactive flat panel, use two or more professional installers.
WARNI NG
l Do not attempt to move the interactive flat panel using your own strength. The interactive
flat panel is very heavy.
l Do not move the interactive flat panel by connecting a rope or wire to the handles on the
back. The interactive flat panel can fall and cause personal injury and product damage.
27 smar ttech.com/kb/170642
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CHAPTER 5
MAIN TAINING YOUR INTERACTIVEFLATPANEL
IMPORTANT
Follow the instructions included with the floor stand or mounting apparatus.
To remove your interact ive flat panel
1. Turn off the room computer.
Press the Standby button on the front control panel twice.
2.
3. Flick the power switch beside the AC power inlet.
4. Remove all accessible cables and connectors.
5. Lift your interactive flat panel from its mounting location.
WARNI NG
Do not place the interactive flat panel on a sloping or unstable cart, stand or table, because
the interactive flat panel could fall, resulting in injury and severe product damage.
CAUTION
Do not leave the interactive flat panel face up, face down or upside down for an extended
period of time, because it could cause permanent damage to the screen.
6. Remove the mounting brackets.

Transporting your interactive flat panel

Save your original packaging so that you can repack your interactive flat panel with as much of the
original packaging as possible. This packaging was designed with optimal shock and vibration
protection. If your original packaging isn’t available, you can purchase the same packaging directly
from your authorized SMART reseller (smarttech.com/where).
CAUTION
Transport your interactive flat panel only in original or replaced packaging. Transporting your
interactive flat panel without correct packaging voids your warranty and could lead to product
damage.
28 smarttech.com/kb/170642
Page 37
Chapter 6
Locating the interactive flat panel serial number 29
Resolving common issues using the indicator light 29
Resolving image issues 30
Resolving touch issues 30
Resolving connected computer issues 31
Using the SMARTConnectionWizard 32
Using SMARTBoard Diagnostics 33
This chapter provides you with the information necessary to solve simple issues that can occur with
your interactive flat panel. If issues persist, or aren’t covered in this chapter, contact
SMARTSupport (smarttech.com/contactsupport).

Locating the interactive flat panel serial number

When you contact SMARTSupport, you might be asked to provide the interactive flat panel
serialnumber. The serial number is located in two places:
l The on-screen display menu (see
l Underneath the bottom bezel
Serial Number
on page38)

Resolving common issues using the indicator light

The Standby button on the front control panel also functions as an indicator light. You can use the
indicator light to resolve common issues with the interactive flat panel. For more information, see
Front control panel
29 sma rttech.com/kb/170642
on page4.
Page 38
CHAPTER 6
TROUBLESHOOTING

Resolving image issues

Use the following table to resolve image issues:
Symptom Cause Solut ion
The image is too light, too dark or has poor ima ge quality.
There is a persistent image on the screen.
There are other ima ge issues. Return all on-screen display menu
Your interactive flat panel’s picture settings might be set incorrectly.
An image was displayed for too long.
Adjust the Picture options (see page36).
l Turn off your interactive flat panel and
leave it turned off for as long as the image was on the screen.
l Set up screen savers on any connected
computers to prevent persistent images.
settings to their default values (see page38).

Resolving touch issues

Use the following table to resolve touch issues:
Symptom Cause Solut ion
When you touch the screen, the pointer a ppears in the wr ong location.
You ar en’t touching the screen at a right angle.
Your interactive flat panel isn’t oriented.
For more information,see
drawing on your SMART Board interactive whiteboard is inaccurate
(knowledgebase.force.com/
?q=000013976).
Orient your interactive flat panel (see page23.)
Touching and
Picture
on
An area of the screen doesn’t respond to your touch or when you draw digital ink, the lines are broken.
30 smarttech.com/kb/170642
Something is blocking the camer as. Ensure nothing is taped to the screen.
Something is on the reflective tape channel.
Your finger or pen is skipping as you draw. This is most common on the upstroke.
Bright lights are interfering with the cameras.
Your cameras require calibration, possibly because of a temperature change in the room.
Remove items from the reflective tape channel.
Use consistent pressure while drawing digital ink.
Close blinds or shades or dim allhalogen lights and LEDs.
Calibrate your interactive flat panel (see page24).
Page 39
CHAPTER 6
TROUBLESHOOTING

Resolving connected computer issues

Use the following table to resolve connected computer issues:
Symptom Cause Solut ion
The connected computer’s display is too large, too small or doesn’t completely fill the screen.
The connected computer’s screen resolution is correct, but the image is sur rounded by black bars.
The connected computer’s video resolution settings don’t match your interactive flat panel’s native resolution.
The connected computer’s video card is underscanning the image.
You have a poor quality video cable.
You connected two video cables together.
The interactive flat panel’s native resolution doesn’t m atch the resolution on the computer’s display adapter.
l The native resolution is 3840×2160 at
30Hz.
l If the connected computer can’t support
the above resolution,consider 1920×1080 at 60Hz as an alternative.
l Turn off or adjust the
overscan/underscan feature in the video card driver software until the image fits the screen resolution. Refer to the computer’s videocard Help for m ore information.
l Select the 4K UHD option fr om the video
card driver’s advanced menu (if available). This should provide a pixel-perfect image for your intera ctive flat panel.
Replace the video cable with a better quality video cable.
l Replace your two cables with one longer
cable. OR
l Move the computer so tha t it’swithin a
single cable length of your interactive flat panel.
Checkthe resolution on the computer’s display adapter and change your interactive flat panel’s r esolution to match.
The connected computer’s display is unstable or unfocused.
31 smar ttech.com/kb/170642
The video connection is loose. Secure the video cable to both the
computer and your interactive flat panel.
You have a poor quality video cable.
You connected two video cables together.
Replace the video cable with a better quality video cable.
l Replace your two cables with one longer
cable. OR
l Move the computer so tha t it’swithin a
single cable length of your interactive flat panel.
The connected computer’s video display card is defective.
Connect a different computer to your interactive flat panel. If this improves the image quality,consider replacing the videocard in the original computer.
Page 40
CHAPTER 6
TROUBLESHOOTING
Symptom Cause Solut ion
The SMARTBoard icon doesn’t
appear.
Touch interactivity is slow. The connected computer is
Sound doesn’t play when you play an audio file.
SMARTProductDrivers isn’t installed.
SMARTProductDrivers isn’t running.
running too many applications.
The connected computer doesn’t meet SMART r equirements.
You haven’tused a USB 2.0 cable to connect your interactive flat panel to the computer.
The connected computer’s playbackdevice isn’t set correctly
The interactive flat panel’s a udio input isn’t set corr ectly.
The connected computer is muted. Turn off the mute setting.
The connected computer’s volume is too low.
Download and install SMARTProductDrivers from
smar ttech.com/downloads.
Start SMARTProductDrivers following the steps in the Help.
Close some open applications.
Upgrade the computer or replace it with another computer that meets system requirements.
Use a USB 2.0 cable and ensure it’s connected to the correct USB r eceptacle (see page14).
Ensure the connected computer’s playbackdevice is set as the interactive flat panel (see the connected computer’s documentation).
Ensure the intera ctiveflat panel’s audio input is set as the computer’s audio connector (see page37).
Turn up the volume on the computer.
Your interactive flat panel is muted. Turn off the mute setting using the front
control panel.
Your interactive flat panel’s volume is too low.
Turn the volume up using the front control panel.
Using the SMARTConnectionWizard
You can resolve a variety of issues using the SMART Connection Wizard found in SMARTSettings.
To use t h e SMAR T Connection Wizard
1. Access the SMART Connection Wizard by opening SMARTSettings (see
OpeningSMARTSettings
2. Press Con nection Wizard.
The
SMART Connection Wizard
3. Select your interactive flat panel from the list of connected SMART interactive products, and
then press Next .
on page22).
appears.
32 sm arttech.com/kb/170642
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CHAPTER 6
TROUBLESHOOTING
4. Select the option that best describes the issue you’re encountering, and follow the on-screen
instructions to troubleshoot your interactive flat panel.
Using SMARTBoard Diagnostics
If you touch the interactive flat panel’s surface and nothing happens, or if there is no digital ink or
the ink appears in some locations and not in others, use SMARTBoard Diagnostics to help identify
and resolve these issues.
IMPORTANT
Do not change diagnostic settings unless asked to do so by SMARTSupport.
To check camera views
1. Open SMARTSettings (see
2. Select About Soft ware and Product Support > Tools > Diagnostics.
SMARTBoard Diagnostics opens.
3. Select View > SPNL-6000/SBI D8000-G5 Bar.
The group box appears.
4. Press View.
The camera view screen appears.
5. Click Get image to display the four camera views. This could take a few moments.
If one of the camera views doesn’t appear, the camera is blocked or can’t locate the
reflective tape on the interactive flat panel’s inner frame.
NOTE
You can compare the camera view to examples of normal camera views.
6. Check the camera lens and ensure that nothing is blocking its view and that nothing is affixed
to the interactive surface.
OpeningSMARTSettings
on page22).
33 smarttech.com/kb/170642
Page 42
Page 43
Appendix A
Changing settings in the on-screen display menu 35
On-screen display menu options 36
You can access the on-screen display menu using the menu control panel located on the side of
the interactive flat panel.
No. Name
1 MENU
2 SET
3 [Up]
4 [Down]
5 [Left]
6 [Right]

Changing settings in the on-screen display menu

To change sett ings in the on-screen display menu
1. Press the MENU button on the menu control panel.
The on-screen display menu appears.
2. Press the up and down arrows to highlight a menu, and then press SET.
3. Press the up and down arrows to highlight a menu option.
35 smarttech.com/kb/170642
Page 44
APPENDIX A
USING THE ON-SCREEN DI SPL AY M ENU
4. Press the left and right arrows to change the menu option’s setting.
OR
Press the right arrow to open the menu option’s submenu. (Repeat steps 3 and 4 to change
settings in the submenu.)
5. Press MENU until the on-screen menu closes.
On-screen display menu options
Opti on Values Function Not es (i f any)
Pi cture
Picture Mode
Brightness
Contrast
Black Level
Color
Sharpness
Color temper ature
Standard
User
Dynamic
0–100 Sets the overall brightness of the
0–100 Sets the brightness of the image in
0–100 Sets the level of brightness in the
0–100 Sets the image color depth You can modifythis option only if
0–100 Sets the image sharpness You can modify this option only if
Norm al
Warm
User
Cool
Sets the picture mode Select User to customize
brightness, contrast, shar pness and other
Select one of this option’s other values to set brightness,contrast, sharpness and other options to default values.
You can modifythis option only if
image and background
relation to the background
darkest parts of the image
Sets the color temperature Select User to customize the
you select User in
You can modifythis option only if you select User in
You can modifythis option only if you select User in
you select User in
you select User in
amount of r ed, green and blue in the image.
Select one of this option’s other values to set the amount of red, green and blue in the image to default values.
Picture
options.
Picture
Picture Mode
Picture Mode
Picture Mode
Picture Mode
Picture Mode
.
.
.
.
.
Red
Green
Blue
36 smarttech.com/kb/170642
0–100 Sets the amount of red in the
image
0–100 Sets the amount of green in the
image
0–100 Sets the amount of blue in the
image
You can modifythis option only if you select User in
Temperature
You can modifythis option only if you select User in
Temperature
You can modifythis option only if you select User in
Temperature
Color
.
Color
.
Color
.
Page 45
APPENDIX A
USING THE ON-SCREEN DI SPL AY M ENU
Opti on Values Function Not es (i f any)
Movie Mode
Picture Reset
Sound
Sound Mode
Treble
Bass
EQ
120 Hz
500 Hz
1.2 kHz
7.5 kHz
12 kHz
Off
Low
Middle
High
[N/A] Resets all options in the
L50–R50 Sets the high frequency sound
L50–R50 Sets the low frequency sound
0–100 Sets the sound equalization at
0–100 Sets the sound equalization at
0–100 Sets the sound equalization at
0–100 Sets the sound equalization at
0–100 Sets the sound equalization at
Sets the brightness,contrast, black level, color and sharpness for movie watching
Picture
menu to their default values
120Hz
500Hz
1.5kHz
5kHz
10kHz
Balance
Audio Input
Sound Reset
OSD
Language
OSDTurn Off
OSDReset
L50–R50 Balances the left and right volume
HDMI
USB
[N/A] Resets all options in the
[Languages] Sets the on-screen display menu’s
Off
5 seconds
10 seconds
15 seconds
[N/A] Resets all options in the
Sets the audio input source
Sound
menu to their default values
language
Sets the time of inactivity before the on-screen display menu turns off (in seconds)
OSD
menu
to their default values
37 smarttech.com/kb/170642
Page 46
APPENDIX A
USING THE ON-SCREEN DI SPL AY M ENU
Opti on Values Function Not es (i f any)
Setup
Power Save
Setup Reset
Factory Reset
About
Model Number
Serial N umber
Scalar firmware version
Touch firmware version
OPS Infor mation
On
Off
[N/A] Restores the setup settings to their
[N/A] Resets options in all menus to their
[N/A] Displays the interactive flat panel’s
[N/A] Displays the interactive flat panel’s
[N/A] Displays the interactive flat panel’s
[N/A] Displays the interactive flat panel’s
[N/A] Displays whether the OPS is
Enables or disables PowerSave mode
default value
default values
model number
serial number
scalar firmware version
touch firmware version
installed
When Power Save mode is enabled and there isn’tvideoinput, the interactive flat panel displays
NoSignal
turning off.
This option only provides information. You’re unable to modify it.
This option only provides information. You’re unable to modify it.
This option only provides information. You’re unable to modify it.
This option only provides information. You’re unable to modify it.
This option only provides information. You’re unable to modify it.
for 25 seconds before
38 sm arttech.com/kb/170642
Page 47
Appendix B
interactiveflatpanel
Connecting and configuring a roomcontrolsystem 39
Connecting a computer to an interactive flat panel 40
Configuring the computer’s serial interface settings 40
Power modes 41
Room control system programming commands and responses 41
Command inventory 42
Viewing a list of available commands 42
Identifying current values 42
Assigning a specific value 42
Increasing a value for a setting 42
Decreasing a value for a setting 42
Designating video control settings for a specific video input 42
Identifying the value for a video control setting 43
Assigning a value for a video control setting 43
Commands 43
Power state 43
Source 44
Video control 44
Audio control 45
System information 47
This appendix includes detailed instructions on how to set up your computer or room control
system to remotely manage your interactive flat panel using an RS-232 serial interface.
Connecting and configuring a roomcontrolsystem
Connect a computer to the room control input on the interactive flat panel to remotely select video
inputs, turn on or turn off the interactive flat panel and request information such as contrast, power
state and current settings.
39 smarttech.com/kb/170642
Page 48
APPENDIX B
REMOTEL Y MANAGING YOUR INTERACTIVEFL ATP ANEL

Connecting a computer to an interactive flat panel

To connect a comput er t o t he interact ive flat panel
Connect an RS-232 cable from the serial output on the computer to the room control input on
the connector panel.
IMPORTANT
Do not use a null modem cable. Use only a standard RS-232 cable.

Configuring the computer’s serial interface settings

You need to configure the computer’s serial interface before sending commands.
To configure t he comput er’s serial interface
1. Turn on the interactive flat panel.
2. Turn on the computer, and then start the serial communications program or terminal emulation
program.
3. Activate local echo.
4. Configure the serial interface settings using the following values, and then press ENTER.
Baud rate 19200
Data length 8
Parity bit None
Stop bit 1
A command prompt (>) appears on the following line.
NOTE
If no message appears or an error message appears, the serial interface configuration isn’t
correct. Repeat steps 3 and 4.
5. Type commands to configure the interactive flat panel.
40 smarttech.com/kb/170642
Page 49
APPENDIX B
REMOTEL Y MANAGING YOUR INTERACTIVEFL ATP ANEL

Power modes

An interactive flat panel has three distinct power modes:
l On
l Power Save
l Standby
All commands are available when the interactive flat panel is on. Some commands are available
when the interactive flat panel is in Standby mode.

Room control system programming commands and responses

To access interactive flat panel information or to adjust interactive flat panel settings using the
room control system, type commands after the command prompt (>), and then wait for the
response from the interactive flat panel.
CORR ECT
>get contrast
contrast=55
If you type a command that the room control system doesn’t recognize, you receive an invalid
command response.
In the example below the user included a space in the contrast command.
INCORRECT
>set con trast=65
invalid cmd=set con trast=65
NOTES
l Use ASCII formatted commands.
l Commands aren’t case-sensitive.
l Review each entry carefully before you press ENTER.
l Don’t send another command until you receive the response and the next command
prompt.
41 smar ttech.com/kb/170642
Page 50
APPENDIX B
REMOTEL Y MANAGING YOUR INTERACTIVEFL ATP ANEL

Command inventory

The interactive flat panel responds to the commands in the tables on the following pages.
Viewing a list of available commands
You can view a list of available commands by typing ? at the command prompt.
Identifying current values
You can identify the current value for each setting. In the example below, the user wants to identify
the contrast level for the interactive flat panel.
>get contrast
contrast=55
Assigning a specific value
You can assign a specific value for a setting within the command’s target range. In the example
below, the user wants to set the contrast level for the interactive flat panel to 65.
>set contrast=65
contrast=65
Increasing a value for a sett ing
You can increase a setting by a designated number. In the example below, the user wants to
increase the contrast level for the interactive flat panel by 5.
>set contrast +5
contrast=70
Decreasing a valu e for a sett ing
You can decrease a setting by a designated number. In the example below, the user wants to
decrease the contrast level for the interactive flat panel by 15.
>set contrast -15
contrast=55

Designating video control settings for a specific video input

When you connect multiple video inputs to the interactive flat panel, you can designate different
settings for each video input. You can also specify which video input you want to get information
about or assign values to.
NOTE
You must connect the video input to the interactive flat panel to identify or assign a value for it,
but the video input doesn’t need to be in use.
42 smarttech.com/kb/170642
Page 51
APPENDIX B
REMOTEL Y MANAGING YOUR INTERACTIVEFL ATP ANEL
Identifying the value for a video control setting
Use the get command to identify values for a video control setting. In the example below, the user
wants to identify the contrast for the HDMI1 video input.
>get contrast hdmi1
contrast hdmi1=65
Assigning a value for a video cont rol setting
Use the set command to assign values for a video control setting. In the example below, the user
wants to set the contrast to 70 for the HDMI1 video input.
>set contrast hdmi1=70
contrast hdmi1=70

Commands

The following tables contain commands for your interactive flat panel.

Power state

Use the following commands to identify power state settings.
Command Response P ossibl e values Standby
mode
get intpowerstate intpowerstate=
get powerstate powerstate=
Use the following commands to assign power state settings.
Command Possi ble values Response Standby
set power state
[Value]
l =on l =off l =standby
[Value]
[Value]
l on l standby l dpms l novideo l confirm l proximitywait l welcome
l on l off l standby
powerstate=
[Value]
Yes
Yes
mode
Yes
43 smarttech.com/kb/170642
Page 52
APPENDIX B
REMOTEL Y MANAGING YOUR INTERACTIVEFL ATP ANEL

Source

Use the following commands to identify source settings.
Command Response P ossible values Standby
mode
get input input=
get videoinputs videoinputs=
[Value]
[Value]
l hdmi1 l ops/hdmi2 l displayport
hdmi1,ops/hdmi2,displayport Yes
Yes
Use the following commands to assign source settings.
Command Possi ble values Response Standby
mode
set input
[Value]
l =hdmi1 l =ops/hdmi2 l =displayport l =next
input=
[Value]
Yes

Video control

Use the following commands to identify video control settings.
Command Response P ossible values Standby
mode
get displaymode displaymode=
get contrast contrast=
[Value]
[Value]
l standard l user l dynamic
0–100 No
No
get brightness brightness=
get tint tint=
[Value]
get sha rpness sharpness=
get colortemp colortemp=
get red red=
get green green=
get blue blue=
[Value]
[Value]
[Value]
get blacklevel blacklevel=
44 smarttech.com/kb/170642
[Value]
[Value]
[Value]
[Value]
0–100 No
0–100 No
0–100 No
l normal l warm l cool l user
0–100 No
0–100 No
0–100 No
0–100 No
No
Page 53
APPENDIX B
REMOTEL Y MANAGING YOUR INTERACTIVEFL ATP ANEL
Use the following commands to assign video control settings.
Command Possi ble values Response Standby
mode
set displaymode
set contrast
[Value]
set br ightness
set tint
[Value]
set sharpness
set colortemp
set r ed
[Value]
set gr een
[Value]
[Value]
[Value]
[Value]
[Value]
l =standar d l =user l =dynamic
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
l =normal l =war m l =cool l =user
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
displaymode=
contrast=
[Value]
brightness=
tint=
[Value]
sharpness=
colortemp=
red=
green=
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
No
No
No
No
No
No
No
No
set blue
[Value]
set blacklevel
set picturereset
[Value]
[Value]
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
blue=
blacklevel=
=yes picturereset=
[Value]
[Value]
[Value]
No
No
No

Audio control

Use the following commands to identify audio control settings.
Command Response P ossibl e values Standby
mode
get volume volume=
get mute mute=
45 smarttech.com/kb/170642
[Value]
[Value]
0–100 No
l on l off
No
Page 54
APPENDIX B
REMOTEL Y MANAGING YOUR INTERACTIVEFL ATP ANEL
Command Response P ossibl e values Standby
mode
get audioinput audioinput=
get treble treble=
get bass bass=
get audioeq120 audioeq120=
get audioeq500 audioeq500=
get audioeq1200 audioeq1200=
get audioeq7500 audioeq7500=
get audioeq12k audioeq12k=
get balance balance=
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
l usbaudio l HDMI l DisplayPort l OPSdigital
0–100 No
0–100 No
0–100 No
0–100 No
0–100 No
0–100 No
0–100 No
0–100 No
No
Use the following commands to assign audio control settings.
Command Possi ble values Response Standby
mode
set volume
set m ute
[Value]
[Value]
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
l =on l =off
volume=
mute=
[Value]
[Value]
No
No
set a udioinput
set tr eble
set bass
[Value]
[Value]
[Value]
set a udioeq120
set a udioeq500
set a udioeq1200
set a udioeq7500
set a udioeq12k
set balance
[Value]
set soundreset
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
l =usbaudio l =HDMI l =DisplayPort l =OPSDigital
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
audioinput=
treble=
bass=
[Value]
=0–100 audioeq120=
=0–100 audioeq500=
=0–100 audioeq1200=
=0–100 audioeq7500=
=0–100 audioeq12k=
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
balance=
=yes soundreset=
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
No
No
No
No
No
No
No
No
No
No
46 smarttech.com/kb/170642
Page 55
APPENDIX B
REMOTEL Y MANAGING YOUR INTERACTIVEFL ATP ANEL

System information

Use the following commands to identify system information settings.
Command Response P ossible values Standby
mode
get fwverscr fwverscr=
[Value] [Scaler version firmware
get fwvertouch fwvertouch=
get ser ialtouch serialtouch=
get opsinfo opsinfo=
[Value]
get language language=
get modelnum modelnum=
number]
[Value] [Touch controller firm war e
version number]
[Value] [Touch controller serial
number]
l OPS l NO OPS
[Value]
l English l Arabic l Danish l German l Spanish l Finnish l French l Hebrew l Italian l Dutch l Norwegian l Portuguese l Russian l Swedish l Turkish l Chinese_sim
[Value] [Model number ]
Yes
Yes
No
No
get ser ialnum serialnum=
[Value] [Serial num ber]
get proximityinstalled proximityinstalled=
get monitorid monitorid=
[Value]
47 smarttech.com/kb/170642
[Value]
No
l yes l no
1–100 No
Page 56
APPENDIX B
REMOTEL Y MANAGING YOUR INTERACTIVEFL ATP ANEL
Use the following commands to assign system information settings.
Command Possi ble values Response Standby
mode
set fa ctoryreset
set language
set m onitorid
[Value]
[Value]
set touchdetected
[Value]
[Value]
=yes factoryreset=
l =English l =Arabic l =Danish l =German l =Spanish l =Finnish l =French l =Hebrew l =Italian l =Dutch l =Norwegian l =Portuguese l =Russian l =Swedish l =Turkish l =Chinese_sim
l +
[Incremental value]
l -
[Incremental value]
l =1–100
l =yes touchdetected=
language=
monitorid=
[Value]
[Value]
[Value]
Yes
No
No
[Value]
48 sm arttech.com/kb/170642
Page 57
Appendix C
compliance
SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,
sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment (WEEE)

Electrical and electronic equipment contain substances that can be harmful to the
environment and to human health. The crossed-out wheeled bin symbol indicates that
products should be disposed of in the appropriate recycling stream and not as regular
waste.

More information

See smarttech.com/compliance for more information.
49 smarttech.com/kb/170642
Page 58
Page 59

Index

A
air conditioning 10, 27
aspect ratio 3
audio
about 2
configuring 37, 45
controlling volume 4
muting 4
troubleshooting 32
B
balance, audio 37, 46
bass 37, 46
batteries 49
black level 36, 44
brightness 36, 44
C
contrast 36, 44
control panels
front Seefront control panel
menu Seemenu control panel
D
DisplayPort 44
documentation 7
doors 10
dry-erase markers 25
dust 10, 26
E
ECO Standby mode 41
eraser 5
F
calibration 19, 23-24, See alsoorientation
cameras
about 4
cleaning 26
chemicals 26
cleaning
camera windows 26
reflective tape 26
screen 25
color temperature 44
computer
connecting 14
condensation 27
connection wizard 19
connector panel 13
51 smarttech.com/kb/170642
factory reset 38
firmware updates 22
front control panel
about 4
G
gates 10
gestures 2
glass cleaner 25
H
hardware installation 9, 25
hardware removal 27
HDMI 14, 44
Page 60
INDEX
height for mounting your interactive flat
panel 11
humidity 26-27
I
installation
hardware Seehardware installation
software Seesoftware installation
installation instructions 7
K
knowledge base 6
L
languages 37, 47
local building codes 9
location for mounting your interactive flat
panel 10
M
M8 screws 10
maintenance 21
markers 25
menu control panel 35
mounting instructions 9
multitouch capabilities 2
multiuser sketch support 2
mute Seeaudio
O
object awareness 2
on-screen display menu 35
orientation 19, 23-24, See alsocalibration
P
packaging 28
Pen ID 2
pens
about 5
maintaining 27
permanent markers 25
power 10, 14, 17, 41, 43
presence detection sensors
configuring 47
R
recessed areas 10
reflective tape channel 4, 26
remote management 39
reset 21
room control 39
RS-232 39
S
serial number 47
serial numbers 29, 38
sharpness 36, 44
SMART Ink
about 6
installing 18
updating 23
SMART Notebook software
about 6
installing 18
updating 23
SMART Product Drivers
about 6
installing 18
updating 23
SMART Product Update 23
SMART Settings 22
smoke 26
software installation 18
software updates 23
sound Seeaudio
speakers
external 15
52 sma rttech.com/kb/170642
Page 61
INDEX
included with your interactive flat
panel 2, 5, 45
specifications 7
stand 28
Standby mode 38, 41, 43
sunlight 27
Support center 6
system administrator’s guides 7
T
tint 44
training 6
transportation 28
treble 37, 46
U
updates
firmware 22
software 23
USB cables and connectors 14
V
vacuum cleaners 26
ventilation 10, 26
VESA mounting plate 9
vibrations 10
volume Seeaudio
W
wall mounting instructions Seemounting
instructions
water 26
WEEE Directives 49
53 smarttech.com/kb/170642
Page 62
Page 63
Page 64
SMAR TTECHNOLOGI ES
smar ttech.com/support
smar ttech.com/contactsupport
smar ttech.com/kb/170642
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