SMART X800i4 User Manual

PLEASE THINK BEFORE YOU PRINT

SMART Board™ X800i4 Interactive Whiteboard System

Conﬁguration and User’s Guide

Trademark Notice

SMART Board, SMART Notebook, DViT, smarttech, the SMART logo and all SMART taglines. Texas Instruments, Brilliant Color, DLP and DLP Link are Trademarks of Texas Instruments. Microsoft, Windows and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. Blu-ray is a trademark of the Blu-ray Disc Association.

©2010 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.

Patent No. US5448263; US6141000; US6337681; US6421042; US6540366; US6563491; US6674424; US6747636; US6760009; US6803906; US6829372; US6919880; US6954197; US7184030; US7236162; US7289113; US7342574; US7379622; US7411575; US7532206; US7619617; US7626577; US7643006; US7692625; USD602972; CA2058219; CA2386094; EP1297488; EP1739528; JP4033582; JP4052498; JP4057200; ZL0181236.0; and DE60124549. Other patents pending.

FCC Warning

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

11/2010

Important information

Before you install and use your SMART Board™ X800i4 interactive whiteboard system, read and

understand the safety warnings and precautions in this user’s guide and the included warnings

document. These safety warnings and precautions describe the safe and correct operation of your

interactive whiteboard system and its accessories, helping you to prevent injuries and equipment

damage. Ensure that your interactive whiteboard system is always being used correctly.

In this document, “SMART Board X800i4 interactive whiteboard system” refers to your SMART

Board X800 series interactive whiteboard and its SMART UF65 or SMART UF65w projector,

accessories and optional equipment.

The SMART UF65 or SMART UF65w projector included with your system is designed to work only

with certain SMART Board interactive whiteboard models. Contact your authorized SMART reseller

(smarttech.com/wheretobuy) for more information.

Safety warnings, cautions and important information

W  W A R N I N G

l Failure to follow the installation instructions shipped with your SMART product could result in

personal injury and damage to the product.

l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or

moisture.

l Two people are required to mount your SMART product because it may be too heavy for one

person to safely maneuver.

When you lift your interactive whiteboard, you and your assistant should stand on either side

of the screen, supporting its weight at the bottom while balancing the top with your other

hands.

I M P O R T A N T I N F O R M A T I O N

l When mounting the projector boom on a framed or hollow wall, attach both the mounting

bracket and the safety tether to a stud to safely support the projector’s weight. If you use only

drywall anchors, the drywall can fail, resulting in product damage and possible personal

injury.

l If you remove the bolt supporting the limit strap, the projector’s boom will be free to swing.

Make sure that the bolt is tightened, and never remove it from the unit without first supporting

the projector boom.

l Do not leave cables on the floor where they can be a tripping hazard. If you must run a cable

over the floor, lay it in a flat, straight line and secure it to the floor with tape or a cable

management strip of a contrasting color. Handle cables carefully and avoid excessive

bending.

l Do not climb (or allow children to climb) on a wall- or stand-mounted SMART Board

interactive whiteboard.

Do not climb on, hang from or suspend objects from the projector boom.

Climbing on the interactive whiteboard or projector boom could result in personal

injury or product damage.

l There are no user-serviceable parts inside the pen tray. Only qualified personnel should

disassemble the pen tray’s printed circuit boards, and this procedure must be done with

proper electrostatic discharge (ESD) protection.

l For warnings related to the projector’s 3D support, see smarttech.com/support/3Dwarnings.

C  C A U T I O N

l Do not operate this unit immediately after moving it from a cold location to a warm location.

When the unit is exposed to such a change in temperature, moisture can condense on the

lens and crucial internal parts. Allow the system to stabilize to room temperature before

operation to prevent possible damage to the unit.

l Do not place the unit in hot locations, such as near heating equipment. Doing so could cause

a malfunction and shorten the life of the projector.

l Avoid setting up and using the SMART product in an area with excessive levels of dust,

humidity and smoke.

l Do not place your SMART product in direct sunlight or near any appliance that generates a

strong magnetic field.

I M P O R T A N T I N F O R M A T I O N

l If you need to lean the interactive whiteboard against a wall before you mount it, make sure it

remains in an upright position, resting on the pen tray brackets, which can sustain the weight

of the interactive whiteboard.

Do not rest the interactive whiteboard on its side or on the top of the frame.

l You must connect the USB cable that came with your SMART Board interactive whiteboard

to a computer that has a USB compliant interface and that bears the USB logo. In addition,

the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark

and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid

damage to the SMART Board interactive whiteboard.

l Do not block the projector’s ventilation slots and openings.

l Avoid turning off the projector during the lamp ignition phase because this can lead to

premature lamp failure. Keep the projector lamp on for a minimum of 15 minutes before

turning it off to preserve the lamp life.

l In a high altitude location over 6000' (1800 m), where the air is thin and cooling efficiency is

reduced, use the projector with the fan mode set to High.

l Cycling power to the projector repeatedly can lock or damage your SMART product. After

you turn off the product, wait at least 15 minutes for cooling before starting the product again.

l Do not adjust any settings in the service menu other than those listed in the following

procedures. Changing other settings might damage or affect the operation of your projector

and invalidates your warranty.

l If dust or small items prevent pen tray buttons from being pressed or cause constant button

contact, remove the obstructions carefully.

Before you clean the SMART UF65 or SMART UF65w projector, press the Power button twice on the ECP or remote control to put the system into Standby mode, and then allow the

lamp to cool for 30 minutes.

l Do not spray cleaners, solvents or compressed air near any part of the projector because

they can damage or stain the unit. Spraying the system could spread a chemical mist on

some of the projector’s components and lamp, resulting in damage and poor image quality.

l Do not allow liquids or commercial solvents of any kind to flow into the projector.

iii

I M P O R T A N T I N F O R M A T I O N

l When transporting your SMART product, repack it with as much of the original packaging as

possible. This packaging was designed with optimal shock and vibration protection.

l If your SMART product requires replacement parts, make sure the service technician uses

replacement parts specified by SMART Technologies or parts with the same characteristics

as the original.

I  I M P O R T A N T

l Use the instructions included with the ECP to install your interactive whiteboard, projector

and ECP. The instructions in your SMART Board interactive whiteboard box do not include

instructions for installing the SMART UF65 or SMART UF65w projector or ECP.

l Make sure an electrical socket is near your SMART product and remains easily accessible

during use.

l Using your SMART product near a TV or radio could cause interference to the images or

sound. If this happens, move the TV or radio away from the projector.

l If you have peripheral devices that do not use a 4-pin mini-DIN connector or an RCA

composite video jack, or if your device has an audio connection that does not use RCA

jacks, you may need to purchase third-party adapters.

l There are no projector menu options on the ECP. Keep your remote control in a safe place

because the ECP is not a substitute for the remote control.

l Do not disconnect cables from the ECP to connect peripherals because you could

disconnect controls for your interactive whiteboard or host computer.

l Turn off your SMART product before cleaning it.

I M P O R T A N T I N F O R M A T I O N

l Follow these guidelines to clean the projector:

Wipe the exterior of the projector with a lint-free cloth.

If necessary, use a soft cloth moistened with a mild detergent to clean the projector

housing.

Do not use abrasive cleaners, waxes or solvents.

Avoid touching the lens. If it is necessary to clean the lens:

Use liquids or commercial solvents (such as glass cleaners) to clean the lens,

but do not spray them directly on the system.

Use protective gloves and dip a lint-free cloth (such as Purestat PW2004) in an

anti-static solvent (such as Hyperclean EE-6310).

Gently wipe the lens from the center to the edge.

l Disconnect the product from its power source when it’s not used for a long period.

I M P O R T A N T I N F O R M A T I O N

Environmental requirements

Before installing your SMART Board X800i4 interactive whiteboard system, review the following

environmental requirements.

Environmental requirement

Operating temperature

Storage temperature

Humidity

Water and fluid resistance

Dust

Electrostatic discharge (ESD)

Cables

Conducted and radiated emissions

Parameter

41°F to 95°F (5°C to 35°C) from 0' to 6000' (0 m to 1800 m)

41°F to 86°F (5°C to 30°C) from 6000' to 9800' (1800 m to 3000 m)

-40°F to 122°F (-40°C to 50°C)

30% to 80% relative humidity, non-condensing

Intended for indoor use only. Doesn’t meet any salt-spray or water ingress requirements.

Don’t pour or spray liquids directly onto your interactive whiteboard, the SMART UF65 or SMART UF65w projector or any of its subcomponents.

Intended for use in office and classroom environments. Not for industrial use where heavy dust and pollutants can cause malfunctions or impaired operation. Periodic cleaning is required in areas with heavier dust. See Cleaning the projector on page 34 for information on cleaning the SMART UF65 or SMART UF65w projector projector.

Designed for pollution degree 1 (P1) as per EN61558-1, which is defined as “No pollution or only dry non-conductive pollution”

EN61000-4-2 severity level 4 for direct and indirect ESD

No malfunction or damage up to 8kV (both polarities) with a 330 ohm, 150 pF probe (air discharge)

Unmated connectors meet no malfunction or damage up to 4kV (both polarities) for direct (contact) discharge

All SMART Board X800i4 interactive whiteboard system cables should be shielded to prevent potential accidents and degraded video and audio quality.

EN55022/CISPR 22, Class A

Important information i

Safety warnings, cautions and important information i Environmental requirements vi

About your interactive whiteboard system 1

SMART Board X800i4 interactive whiteboard system features 2 Included accessories 4 Optional accessories 5

Installing your interactive whiteboard system 7

Choosing a location 8 Choosing a height 9 Routing the cables 10 Installing SMART software 11 Securing the interactive whiteboard system 11

Using your interactive whiteboard system 13

Using your projector 13 Using your interactive whiteboard 24 Using the Extended Control Panel (ECP) 25 Using the RCA connector pod 26

Integrating other devices 27

Video format compatibility 27 Connecting peripheral sources and outputs 31

Maintaining your interactive whiteboard system 33

Maintaining your interactive whiteboard 33 Cleaning the projector 34 Focusing and adjusting the projector image 43 Replacing the projector lamp 43

Troubleshooting your interactive whiteboard system 47

Correcting image alignment issues 48 Diagnosing issues using the interactive whiteboard system indicators and controls 48 Resolving network communication issues 53 Resolving audio issues 54 Resolving video issues 54 Resolving image issues 55

vii

C O N T E N T S

Resolving connection issues 59 Accessing the service menu 59 Locating serial numbers 60 Transporting your interactive whiteboard system 62

Remotely managing your interactive whiteboard system 63

Web page management 64 Connecting your room control system to the ECP 70 Projector programming commands 72 Simple Network Management Protocol (SNMP) 83

Hardware environmental compliance 85

Waste Electrical and Electronic Equipment regulations (WEEE directive) 85 Restriction of Certain Hazardous Substances (RoHS directive) 85 Batteries 85 Packaging 86 China’s Electronic Information Products regulations 86 U.S. Consumer Product Safety Improvement Act 86

Customer support 87

Online information and support 87 Training 87 Technical support 87 Shipping and repair status 87 General inquiries 88 Warranty 88 Registration 88

Index 89

viii

Chapter 1

About your interactive whiteboard system

SMART Board X800i4 interactive whiteboard system features 2

SMART Board X800 series interactive whiteboard 2 SMART UF65 or SMART UF65w projector 3 Extended Control Panel (ECP) 4 RCA connector pod 4

Included accessories 4

Remote control 4 Pens 5 Eraser 5

Optional accessories 5

Your SMART Board X800i4 interactive whiteboard system combines the wall-mounted, short-throw

SMART UF65 or SMART UF65w projector with a SMART Board X800 series interactive whiteboard.

This chapter describes the features of your SMART Board X800i4 interactive whiteboard system and

provides information about product parts and accessories.

C H A P T E R 1

About your interactive whiteboard system

SMART Board X800i4 interactive whiteboard system features

Your SMART Board X800i4 interactive whiteboard system

uses the short-throw, high-offset SMART UF65 or SMART

UF65w projector. Although the projector’s basic operation

is the same as that of earlier models, SMART made many

improvements that make the SMART Board X800i4

interactive whiteboard system easier to install and use.

The modular and expandable hardware and software

architecture of your interactive whiteboard system enables

you to do everything you can do at your computer—open

and close applications, meet with others, create new

documents or edit existing ones, visit websites, play and

manipulate video clips and more—just by touching the

interactive surface. Two users can also draw on the

interactive surface at the same time, and you can use an

array of gestures within applications.

The projector also supports video and audio connections from a variety of devices, including

DVD/Blu-ray™ players, VCRs, document cameras and digital cameras, and can project media from

these sources onto the interactive screen.

When you use SMART software with your SMART Board X800i4 interactive whiteboard system, you

can write or draw over the projected computer image in digital ink using a pen tray pen or your finger,

and then save these notes to a .notebook file or directly into any Ink Aware application.

SMART Board X800 series interactive whiteboard

Your SMART Board X800 series interactive whiteboard, featuring SMART’s proprietary DViT™

(Digital Vision Touch) technology, is the most intuitive touch sensitive front projection interactive

whiteboard in the world.

C H A P T E R 1

About your interactive whiteboard system

Other features of your interactive whiteboard include:

A modular pen tray that automatically detects when you pick up a pen tray pen or the eraser

Pen tray buttons that activate the pens’ colors, the onscreen keyboard, right-click, Orientation and Help functions

A durable hard-coated surface optimized for projection and easily cleaned

A security cable lock feature that enables you to lock your interactive whiteboard to help safeguard it from theft

For more information about your SMART Board interactive whiteboard, see the SMART Board X800

Series Interactive Whiteboard User’s Guide (smarttech.com/kb/144817).

SMART UF65 or SMART UF65w projector

The SMART UF65 or SMART UF65w projector system includes a short-

throw projector for use with SMART Board X800 series interactive

whiteboards and a sturdy support system suitable for many different

environments.

The features of the projector system include:

l Wall-mounted, high-offset projector engine that uses DLP® technology by Texas

Instruments™, providing Brilliant Color™ performance and Gamma 2.2 correction with SMART

Presentation, Bright Room, Dark Room, sRGB and User modes

l PAL, PAL-N, PAL-M, SECAM, NTSC, NTSC 4.43 video system compatibility

l Composite, S-video, and VESA RGB with additional interface support for Component YPbPr

and Component YCbCr inputs with proper adapters (not included)

l WXGA, QVGA, VGA, SVGA, XGA, SXGA, SXGA+ and UXGA video format compatibility

l Native 1024 × 768 resolution (SMART UF65 projector)

Native 1280 × 800 resolution (SMART UF65w projector)

l Remote management via a serial RS-232 interface

l Alert broadcast feature that enables administrators to send notification messages

to network-connected SMART UF65 or SMART UF65w projector systems for immediate on-

screen display

l DLP Link™ technology that ensures compatibility with the emerging 3D content ecosystem

C H A P T E R 1

About your interactive whiteboard system

l Self-protection timer for hot re-strike of the projector lamp

l Protected cable routing through the projector housing and a cable cover to prevent tampering

and clutter

l Safety-oriented design that includes boom support with a controlled-collapse feature

l Secure mounting and installation system that includes:

An optional projector padlock ring to prevent removal of the projector from the boom

Mounting hardware for solid masonry or framed wall installations, as well as a safety

tether and limit strap

Templates and instructions for positioning the system safely

Extended Control Panel (ECP)

Your projector system’s ECP attaches to the interactive whiteboard pen

tray. The ECP features controls for power, source selection and volume

adjustment, as well as a USB A receptacle for USB drives.

RCA connector pod

The RCA connector pod includes two RCA jacks for dual-channel audio input and one for

composite video input. You can use the RCA connector pod to connect DVD/Blu-ray

players and similar devices (see Connecting peripheral sources and outputs on page 31).

Included accessories

The following accessories are included with your SMART Board X800i4 interactive whiteboard

system.

Remote control

The remote control enables you to control the system and set up your SMART UF65 or

SMART UF65w projector. Use the remote control to access menu options, system

information and input selection options.

C H A P T E R 1

About your interactive whiteboard system

Pens

There are two pens included with your interactive whiteboard. Pick up a pen and press one of the four

color buttons on the pen tray (black, red, green or blue) to select the color of digital ink you write on the

interactive whiteboard.

I  I M P O R T A N T

Do not substitute the pens with other items, such as dry-erase markers, if Touch Recognition is

enabled. (Touch Recognition enables you to pick up a pen tray pen, and then write, select or erase

without replacing the pen.)

Eraser

The eraser resembles a rectangular chalkboard eraser. You can use a

substitute object, as long as it has a similar shape, reflects infrared light and

doesn’t scratch or mark the interactive whiteboard surface.

Optional accessories

You can add a variety of optional accessories to best meet your specific needs. Purchase these

items from your authorized SMART reseller (smarttech.com/wheretobuy) when you order your

interactive whiteboard system or later.

For more information about accessories, go to smarttech.com/accessories.

Chapter 2

Installing your interactive whiteboard system

Choosing a location 8 Choosing a height 9 Routing the cables 10 Installing SMART software 11 Securing the interactive whiteboard system 11

Locking the pen tray to your interactive whiteboard 11 Securing the projector to the boom 11

Consult the included SMART Board X800i4 interactive whiteboard system installation document for

instructions on how to install your product and use the mounting template and extended control panel

(ECP).

I  I M P O R T A N T

Use the instructions included with the ECP to install your interactive whiteboard, projector and

ECP. The instructions in your SMART Board interactive whiteboard box do not include instructions

for installing the SMART UF65 or SMART UF65w projector or ECP.

This chapter provides additional considerations and details for installing your interactive whiteboard

system.

C H A P T E R 2

Installing your interactive whiteboard system

Choosing a location

Choose a location for your SMART Board X800i4 interactive whiteboard system that’s far from bright

light sources, such as windows or strong overhead lighting. Bright light sources can cause distracting

shadows on your interactive whiteboard and can reduce the contrast of the projected image.

Select a wall with a flat, regular surface and minimum clearance to accommodate your interactive

whiteboard system. Install the projector and your interactive whiteboard on the same flat surface. For

best presentation alignment, mount your interactive whiteboard system in a location central to your

audience’s viewing direction. For mobile installation or adjustable installation options, contact your

authorized SMART reseller (smarttech.com/wheretobuy).

W  W A R N I N G

l The SMART Board X880 interactive whiteboard weighs approximately 52 lb. (23.7 kb).

Check your local building codes to ensure that your wall can support this weight, and use

appropriate mounting hardware for your wall type.

l If you’re installing the interactive whiteboard on drywall, use all the toggle bolts supplied. If

one of the bracket holes aligns with a wall stud, use appropriate hardware in that hole instead

of a toggle bolt.

l When mounting the projector boom on a framed or hollow wall, attach both the mounting

bracket and the safety tether to a stud to safely support the projector’s weight. If you use only

drywall anchors, the drywall can fail, resulting in product damage and possible personal

injury.

l If you remove the bolt supporting the limit strap, the projector’s boom will be free to swing.

Make sure that the bolt is tightened, and never remove it from the unit without first supporting

the projector boom.

If you’re replacing a SMART Board 500 or 600 series interactive whiteboard with the heavier X800

series interactive whiteboard on drywall, you must remove the wall-mount bracket and mounting

hardware, and then install all the mounting hardware and brackets supplied with your X800 series

interactive whiteboard instead.

To help ensure that your interactive whiteboard is mounted correctly, make sure the colors of the wall-

mount hanger on the back of the interactive whiteboard and the wall-mount bracket are the same.

C H A P T E R 2

Installing your interactive whiteboard system

Choosing a height

SMART includes a mounting template with each SMART Board X800i4 interactive whiteboard

system. If you lose this template, contact your authorized SMART reseller

(smarttech.com/wheretobuy). Using this template ensures that you:

l Mount the projector at a safe height for head space clearance, while maintaining enough space

for airflow and installation access above the unit.

l Position the projector at the correct height above your interactive whiteboard to align the

projected image with the touch screen.

Dimensions on the template recommend a distance from the floor suitable for adults of average

height. You should consider the general height of your user community when you choose a position

for your interactive whiteboard.

C H A P T E R 2

Installing your interactive whiteboard system

Routing the cables

When connecting cables from a SMART UF65 projector to the interactive whiteboard, make sure that

all cables pass along the top of the interactive whiteboard wall-mounting bracket and then down the

right side of the interactive whiteboard.

When connecting cables from a SMART UF65w projector to the interactive whiteboard, make sure

that all cables pass between the two interactive whiteboard wall-mounting brackets. Space your wall-

mounting brackets’ innermost screw holes 4" (10.2 cm) apart to provide full support for the weight of

your interactive whiteboard.

N  N O T E

Don’t connect the power cable to a power outlet until you’ve connected all the cables to the

projector and ECP.

C H A P T E R 2

Installing your interactive whiteboard system

Installing SMART software

You must install SMART software on the computer connected to your interactive whiteboard system

to access all of its features.

Download SMART software from smarttech.com/software. These pages also list the minimum

hardware requirements for each software version. If SMART software is already installed on your

computer, take this opportunity to upgrade your software to ensure compatibility.

Securing the interactive whiteboard system

This section explains how to secure the different components of your interactive whiteboard system.

Locking the pen tray to your interactive whiteboard

To learn how to lock the pen tray to your interactive whiteboard, see the SMART Board X800 Series

Interactive Whiteboard User’s Guide (smarttech.com/kb/144817).

Securing the projector to the boom

To learn how to secure the SMART UF65 or SMART UF65w projector to the boom, see the included

SMART Board X880i4 and X885i4 Interactive Whiteboard System Installation Guide

(smarttech.com/kb/149615).

Chapter 3

Using your interactive whiteboard system

Using your projector 13

Using your remote control 13

Installing the remote control battery 13 Using the remote control buttons 15

Adjusting projector settings 15 Focusing the image 21 Adjusting the image 22 SMART UF65 or SMART UF65w projector connection diagram 22

Using your interactive whiteboard 24 Using the Extended Control Panel (ECP) 25 Using the RCA connector pod 26

This chapter describes the basic operation of your interactive whiteboard system, and also explains

how to set up your remote control, retrieve system information, access the projector’s image

adjustment options and integrate your interactive whiteboard system with peripheral devices.

Using your projector

This section explains how to use your projector and the remote control that came with it.

Using your remote control

The SMART UF65 or SMART UF65w projector remote control enables you to access on-screen

projector menus and change projector settings.

Installing the remote control battery

Follow this procedure to use the remote control for the first time or to replace the remote control

battery.

C H A P T E R 3

Using your interactive whiteboard system

W  W A R N I N G

l Reduce the risk associated with a leaking battery in the projector’s remote control by

following these practices:

Use only the specified type of coin-cell battery.

Orient the battery’s positive (+) and negative (–) terminals according to the markings

on the remote control.

Remove the battery when the remote control is unused for an extended period.

Do not heat, disassemble, short or recharge the battery, or expose it to fire or high

temperatures.

Avoid eye and skin contact with the battery if it has a leak.

l Dispose of the exhausted battery and product components in accordance with applicable

regulations.

g To access or replace the remote control battery

1. Hold down the side release on the leftside of the battery holder and pull the battery holder

completely out of the remote control.

2. If you’re accessing the remote control battery for the first time, remove the plastic sheet inside

the battery holder, and then replace the CR2025 coin cell battery in the battery holder.

If you’re replacing the remote control battery, remove the old battery from the battery holder and

replace it with a CR2025 coin cell battery.

I  I M P O R T A N T

Align the positive (+) and negative (–) signs on the battery terminals with the correct signs on

the battery holder.

3. Insert the battery holder into the remote control.

C H A P T E R 3

Using your interactive whiteboard system

Using the remote control buttons

The projector remote control enables you to access on-screen menus and change projector settings.

Use the remote control’s Power button (or the ECP’s Power button) to turn the projector system on or off. You can also use the remote control’s Input button (or the ECP’s Input button) to

switch sources on the projector.

Number Function Description

1 Input Select an input source

2 Menu Show the projector menus

3 (Left), (Right),

Change the menu selections and adjustments

(Up) and (Down) arrows

4 Hide Freeze, hide or display the image

Press once to freeze the image. For example, you can display a question on the screen while you check your e-mail.

Press again to hide the image, that is, to display a black screen.

Press again to return to the live image.

5 Mode Select a display mode

6 Mute Control mute settings from your audio output

device (not included)

(Power)

Turn on or turn off the projector

8 (Enter) Accept the selected mode or option

9 (Volume Up) Increase the volume

10 (Volume Down) Decrease the volume

Adjusting projector settings

The remote control’s Menu button enables you to access the on-screen display to adjust the projector

settings.

C H A P T E R 3

Using your interactive whiteboard system

I  I M P O R T A N T

There are no projector menu options on the ECP. Keep your remote control in a safe place because

the ECP is not meant to substitute for the remote control.

Setting Use Notes

Image Adjustment menu

Display Mode Indicates the projector’s display output

(SMART Presentation, Bright

Room, Dark Room, sRGB and User).

Brightness Adjusts projector brightness from 0 to

100.

Contrast Adjusts the difference between the

lightest and darkest parts of the image from 0 to 100.

Frequency Adjusts the display data frequency of

the projected image from -5 to 5 to match the frequency of your computer’s graphics card.

Tracking Synchronizes your projector’s display

timing with your computer’s graphics card from 0 to 63.

H-position Moves the projected image’s horizontal

position left or right from 0 to 100.

V-position Moves the projected image’s vertical

position up or down from -5 to 5.

Saturation Adjusts the projected image’s color

saturation from 0 to 100.

Sharpness Adjusts the projected image’s

sharpness from 0 to 31.

The default is 0.

This setting applies to VGA inputs only.

Don’t adjust this setting unless you’re advised to by a certified SMART Support specialist (smarttech.com/contactsupport).

You can apply this setting only after you make all boom adjustments.

This setting applies to VGA inputs only.

Don’t adjust this setting unless you’re advised to by a certified SMART Support specialist (smarttech.com/contactsupport).

You can apply this setting only after you make all boom adjustments.

This setting applies to VGA inputs only.

This setting applies to S-video and

composite video inputs only.

This setting applies to S-video and composite video inputs only.

C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

Tint Adjusts the image color balance of red

and green from 0 to 100.

White Peaking Adjusts the image color brightness

from 0 to 10 while providing more vibrant white shades.

This setting applies to S-video and composite video inputs only.

A value closer to 0 creates a natural image and a value closer to 10 enhances brightness.

Degamma Adjusts the color performance of the

display from 0 to 3.

Color Adjusts the Red, Green, Blue, Cyan,

Magenta and Yellow colors on the projector from 0 to 100 to provide

Each color has a default value of 100.

Adjustments to the color settings register to the User mode.

custom color and luminance output.

Audio menu

Volume Increases and decreases the

projector’s volume from -20 to 20.

Mute Mutes the projector’s audio output. If you mute the projector’s audio output

and then increase or decrease the volume, the volume is restored automatically. You can prevent this from happening by disabling the volume control.

Disable Volume Control

Disables the projector’s volume control and the ECP’s volume control knob.

Closed Captioning Turns closed captioning on or off.

Closed Captioning Language

Sets the closed captioning language to CC1 or CC2.

Typically, CC1 displays American English subtitles, while CC2 displays other regional languages, such as French or Spanish, depending on television channel or media setup.

Default menu

3D On/Off Turns the 3D feature on or off.

3D Format Displays the current 3D format

(Interleaved or Under-over).

3D Invert Left-Right

Selects the 3D Invert setting (L-R or R-

L).

Interleaved breaks down the image

frame for each eye, alternately displaying a line of visual information from each frame.

Under-over concurrently displays horizontally stretched image frames for each eye, one above the other.

L-R displays visual data for the left eye first.

R-L displays visual data for the right eye first.

C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

Auto Signal Detect Enables or disables signal searching of

input connectors.

Select On to have the projector continuously switch inputs until it finds an active video source.

Select Off to maintain signal detection in one input.

Lamp Reminder Turns the lamp replacement reminder

on or off.

This reminder appears 100 hours before the recommended lamp replacement.

Lamp Mode Adjusts lamp brightness to Standard

or Economy.

Standard displays a high-quality, bright image.

Economy increases the lamp life by decreasing the brightness of the image.

Auto Power Off (minutes)

Sets the length of the auto power-off countdown timer between 1 and 240 minutes.

The timer begins to count down when the projector no longer receives a video signal. The timer finishes when the projector enters Standby mode.

Select 0 to turn off the timer.

Zoom Adjusts the zoom to the center of the

image in or out from 0 to 30.

This setting affects image adjustments done mechanically to the boom.

Projector ID Displays the projector’s unique ID

number (from 0 to 99) within your organization’s network.

Aspect Ratio Adjusts the image output to Fill

Screen, Match Input or 16:9.

Fill Screen produces an image that

fills the entire screen with stretching and scaling.

Match Input matches the projector’s aspect ratio to the input’s aspect ratio. As a result, black bands might appear along the top and bottom edge of the screen horizontally (letterbox format) or along the left and right edge of the screen vertically (pillarbox format).

16:9 changes the output to 16:10 by letterboxing the image, which is recommended for use with HDTV and DVD/Blu-ray discs enhanced for widescreen television.

See Video format compatibility on page 27 for appearance descriptions in each mode.

C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

Startup Screen Selects the type of startup screen

(SMART, Capture User Startup Screen or Preview Startup Screen).

This screen displays when the projector lamp is starting and an image isn’t displayed.

SMART displays the default SMART logo on a blue background.

Capture User Startup Screen closes the on-screen display menu and captures the entire projected interactive whiteboard image. The captured image is displayed the next time that the on-screen display opens. (The capture can take up to one minute, depending on the complexity of the background graphic.)

Preview Startup Screen enables you to preview the default or captured startup screen.

Set to Default? Resets projector settings to their

default values.

If you select Yes, all projector settings reset to their defaults, reversing any menu changes you made. This action is irreversible.

Don’t adjust this setting unless you want to reset all of the applied settings, or unless you’re advised to by a certified SMART Support specialist (smarttech.com/contactsupport).

Network menu

Network and VGA Out

Activates the VGA out and network features.

Status Displays the current network status

(Connected, Disconnected or Off).

DHCP Displays the status of the network’s

Dynamic Host Control Protocol (DHCP) as On or Off.

Password Reminder

E-mails the network password to the email recipient.

IP Address Displays the projector’s IP address in

values between 0.0.0.0 and

255.255.255.255.

Subnet Mask Displays the projector’s subnet work

mask number in values between

0.0.0.0 and 255.255.255.255.

On automatically assigns the DHCP server’s IP address to the projector.

Off enables an administrator to assign an IP address manually.

See Web page management on page 64 to set up a destination e-mail address.

C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

Gateway Displays the projector’s default

network gateway in values between

0.0.0.0 and 255.255.255.255.

DNS Displays the projector’s primary

domain name number in values between 0.0.0.0 and 255.255.255.255.

MAC Address Displays the projector’s MAC address

in xx-xx-xx-xx-xx-xx format.

Group Name Displays the projector’s workgroup

name as set by an administrator (maximum 12 characters).

Projector Name Displays the projector’s name as set

by an administrator (maximum 12 characters).

Location Displays the projector’s location as set

by an administrator (maximum 16 characters).

Contact Displays the contact name or number

for projector support as set by an administrator (maximum 16 characters).

Language menu

Language Selects language preference. Projector menu support is available in

English (default), Brazilian Portuguese, Czech, Danish, Dutch, Finnish, French, German, Greek, Iberian Portuguese, Italian, Korean, Japanese, Norwegian, Polish, Russian, Simplified Chinese, Spanish, Swedish and Traditional Chinese.

Information menu

Lamp Hours Displays the current number of lamp

usage hours from 0 to 4000 hours from when it was last reset.

Always reset the Lamp Hours after you replace a lamp. Lamp service reminders are based on the current hours of use. See Resetting the lamp timer on page 45 for details on the lamp hour reset procedure.

Input Displays the current input source

(VGA1, VGA2, Composite, S-Video or None).

Resolution Displays the projector’s current display

resolution.

Firmware Version Displays the projector’s firmware

version in x.x.x.x format.

C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

MPU Version Displays the projector

microprocessor’s firmware version in x.x.x.x format.

Network Version Displays the projector’s network card

version in x.x.x.x format.

Model Number Displays the projector’s model number.

Serial Number Displays the projector’s serial number.

Focusing the image

To focus the projected image, use the focus ring located on the bottom of the projector.

N  N O T E

Ensure that you remove the projector’s plastic lens cover.

g To focus and adjust the image

Rotate the focus ring right or left until the image is in focus.

C H A P T E R 3

Using your interactive whiteboard system

Adjusting the image

Refer to these notes when adjusting the projected image as described in the included SMART Board

X880i4 and X885i4 Interactive Whiteboard System Installation Guide (smarttech.com/kb/149615).

l Project a computer image set to the proper resolution while adjusting the image. If you don’t

have a computer, use the projector’s default background so that you can see the full projected

image clearly.

l Use the mechanical adjustments described in the installation document to make image

adjustments instead of the projector’s on-screen menu options.

l Don’t loosen the wing nut on the top of the ball joint too much or the projector won’t hold the

adjustments.

l As you tilt the projector up or lower its mounting boom to raise the image, the entire projected

image can increase slightly in size, especially at the bottom of the projected image.

l When moving the projector left or right, ensure that the top and bottom edges of the image are

horizontal before you position the left and right edges of the image relative to your interactive

whiteboard.

l When you move the projector forward or backward on the boom to make the image larger or

smaller, you might need to tilt or turn the projector slightly to keep the image square.

l To fine-tune the image, you may need to repeat all steps described in the installation document

in smaller increments.

SMART UF65 or SMART UF65w projector connection diagram

You can connect a variety of peripheral devices to your projector, including DVD/Blu-ray players,

VCRs, document cameras, digital cameras and high-definition sources, as well as peripheral device

outputs such as a secondary projector or a flat-panel display and powered speakers.

N  N O T E

You might need to purchase third-party adapters to attache certain peripheral devices.

C H A P T E R 3

Using your interactive whiteboard system

No. Connector Connect to:

1 Power Power supply

2 4-pin power mini-DIN 5V/2A output ECP harness cable

3 7-pin mini-DIN ECP harness cable

4 RS-232F (DB9) ECP harness cable

5 DB15F RGB video input (VGA 1) Primary computer (not included)

6 DB15F RGB video input (VGA 2) Secondary computer (not included)

3.5 mm stereo audio-input (×2)

Stereo Y cable

8 DB15F RGB video output (VGA Out) Secondary display (not included)

9 3.5 mm stereo audio-output Speakers (not included)

10 RCA composite video input

(and left and right RCA audio input)

11 4-pin mini-DIN S-video input

Video source (not included) through RCA connector pod

Video source (not included)

(and left and right RCA audio input)

12 RJ45 network Network (for SNMP access)

13 USB B Computer (for service access)

C H A P T E R 3

Using your interactive whiteboard system

N  N O T E S

l Remove the cable cover to access the connection panel.

l To connect your SMART Board X800 series interactive whiteboard, see the SMART Board

X880i4 and X885i4 Interactive Whiteboard System Installation Guide

(smarttech.com/kb/149615).

l To connect accessories to your SMART Board interactive whiteboard, refer to the

documents included with the accessories and consult the SMART Support website

(smarttech.com/support) for additional information.

Using your interactive whiteboard

Refer to the SMART Board X800 Series Interactive Whiteboard User’s Guide

(smarttech.com/kb/144817) for more information on using your interactive whiteboard.

When you connect your SMART Board interactive whiteboard system to a computer with SMART

software, you can access the full capabilities of your interactive whiteboard.

For more information on this software, press the Help button on the interactive whiteboard pen tray.

For more resources, go to smarttech.com, click the flag icon to the right of the SMART logo, and then

select your country and language. In the Support section of this website, you’ll find up-to-date,

product-specific information, including setup instructions and specifications. The SMART Learning

Center (learningcenter.smarttech.com) also has free learning resources, hands-on lessons and

information on how to get more training.

C H A P T E R 3

Using your interactive whiteboard system

Using the Extended Control Panel (ECP)

The ECP gives you control of the basic operations of your interactive whiteboard system. Press the

ECP’s Power button (or the remote control’s Power button) to turn on or turn off the projector system. Press the Input button (or the remote control’s Input button) to switch sources on the

projector.

I  I M P O R T A N T

l There are no projector menu options on the ECP. Keep your remote control in a safe place

because the ECP is not a substitute for the remote control.

l Do not disconnect cables from the ECP to connect peripherals because you could

disconnect controls for your interactive whiteboard or host computer.

N  N O T E

Low Power mode reduces your interactive whiteboard system’s power consumption when it is in

Standby mode.

To set the projector system to enter Low Power mode automatically whenever it enters Standby

mode, hold down the Power and Input buttons at the same time for five seconds. After five

seconds, the Power button blinks amber for two seconds to indicate that Low Power mode is enabled.

The following diagram and table describe the components of the ECP.

C H A P T E R 3

Using your interactive whiteboard system

Number Function

Left side

Front

Back

The icons below each of the mini USB-B receptacles indicate the following:

The tower icon indicates the connection port for use with Computer 1. This USB connection to the whiteboard's touch system is active only when the 800i4 system's projector is displaying video input VGA-1.

The laptop icon indicates the connection port for use with Computer 2. This USB connection to whiteboard's touch system is active only when the 800i4 system's projector is displaying video

input VGA-2

USB A receptacle (for USB drives)

Power button and status LED

Volume control Input selection

Two mini USB B receptacles (connect to computers 1 and 2)

7 4-pin connector (for room control)

 N O T E

The 4-pin connector cable is an optional accessory that you can order from your authorized SMART

reseller (smarttech.com/wheretobuy

11-pin connector (connects to ECP harness cable)

Using the RCA connector pod

The RCA connector pod enables you to connect DVD/Blu-ray players and other devices to your

interactive whiteboard system using the three RCA jacks (see Connecting peripheral sources and

outputs on page 31).

The following diagram and table describe the components of the RCA connector pod.

Number Function

RCA composite video input jack (for peripheral devices such as a DVD/Blu-ray player)

RCA audio jack (right input)

RCA audio jack (left input)

Chapter 4

Integrating other devices

Video format compatibility 27

Native video format 27 Video format compatibility 28

SMART UF65 projector 28 SMART UF65w projector 29

HD and SD signal format compatibility 29

SMART UF65 projector 30 SMART UF65w projector 30

Video system signal compatibility 30

SMART UF65 projector 31 SMART UF65w projector 31

Connecting peripheral sources and outputs 31

This chapter provides information on integrating your SMART Board X800i4 interactive whiteboard

system with peripheral devices.

Video format compatibility

SMART UF65 or SMART UF65w projectors have a native video format and various video format

compatibility modes. You can change image appearances for certain formats and compatibilities.

Native video format

The following table lists the native VESA RGB video formats for the projector.

Projector Resolution Mode Aspect

ratio

SMART UF65 1024 × 768 XGA 4:3 60 48 63.5

SMART UF65w 1280 × 800 WXGA 16:10 60 48 83.5

Refresh rate (Hz)

Horizontal frequency (kHz)

Pixel clock (MHz)

C H A P T E R 4

Integrating other devices

Video format compatibility

The following tables list the projectors’ compatible VESA RGB video formats by resolution, which

you can adjust by using the aspect ratio commands described in Default menu on page 17.

SMART UF65 projector

Resolution Mode Aspect ratio Refresh rate (Hz) “Match Input”

appearance

720 × 400 720×400_85 1.8:1 85.039 Letterbox

640 × 480 VGA 60 4:3 59.94 Full screen

640 × 480 VGA 72 4:3 72.809 Full screen

640 × 480 VGA 75 4:3 75 Full screen

640 × 480 VGA 85 4:3 85.008 Full screen

800 × 600 SVGA 56 4:3 56.25 Full screen

800 × 600 SVGA 60 4:3 60.317 Full screen

800 × 600 SVGA 72 4:3 72.188 Full screen

800 × 600 SVGA 75 4:3 75 Full screen

800 × 600 SVGA 85 4:3 85.061 Full screen

832 × 624 MAC 16" 4:3 74.55 Full screen

1024 × 768 XGA 60 4:3 60.004 Full screen

1024 × 768 XGA 70 4:3 70.069 Full screen

1024 × 768 XGA 75 4:3 75.029 Full screen

1024 × 768 XGA 85 4:3 84.997 Full screen

1024 × 768 MAC 19" 4:3 74.7 Full screen

1152 × 864 SXGA1 75 4:3 75 Full screen

1280 × 768 SXGA1 75 1.67:1 60 Letterbox

1280 × 800 WXGA 16:10 60 Letterbox

1280 × 800 WXGA 16:10 58.2 Letterbox

1280 × 960 Quad VGA 60 4:3 60 Full screen

1280 × 960 Quad VGA 85 4:3 85.002 Full screen

1280 × 1024 SXGA3 60 5:4 60.02 Letterbox

1280 × 1024 SXGA3 75 5:4 75.025 Letterbox

1280 × 1024 SXGA3 85 5:4 85.024 Letterbox

1400 × 1050 SXGA+ 4:3 59.978 Full screen

1600 × 1200 UXGA 4:3 60 Full screen

C H A P T E R 4

Integrating other devices

SMART UF65w projector

Resolution Mode Aspect ratio Refresh rate (Hz) “Match Input”

appearance

720 × 400 720×400_85 9:5 85.039 Letterbox

640 × 480 VGA 60 4:3 59.94 Pillarbox

800 × 600 VGA 72 4:3 72.809 Pillarbox

800 × 600 VGA 75 4:3 75 Pillarbox

800 × 600 VGA 85 4:3 85.008 Pillarbox

800 × 600 SVGA 56 4:3 56.25 Pillarbox

800 × 600 SVGA 60 4:3 60.317 Pillarbox

800 × 600 SVGA 72 4:3 72.188 Pillarbox

800 × 600 SVGA 75 4:3 75 Pillarbox

800 × 600 SVGA 85 4:3 85.061 Pillarbox

832 × 624 MAC 16" 4:3 74.55 Pillarbox

1024 × 768 XGA 60 4:3 60.004 Pillarbox

1024 × 768 XGA 70 4:3 70.069 Pillarbox

1024 × 768 XGA 75 4:3 75.029 Pillarbox

1024 × 768 XGA 85 4:3 84.997 Pillarbox

1024 × 768 MAC 19" 4:3 74.7 Pillarbox

1152 × 864 SXGA 75 4:3 75 Pillarbox

1280 × 768 WXGA 60 1.67:1 60 Letterbox

1280 × 960 Quad VGA 60 4:3 60 Letterbox

1280 × 960 Quad VGA 85 4:3 85.002 Letterbox

1280 × 960 SXGA3 60 5:4 60.02 Pillarbox

1280 × 1024 SXGA3 75 5:4 75.025 Pillarbox

1400 × 1050 SXGA3 85 5:4 85.024 Pillarbox

1600 × 1200 SXGA+ 4:3 59.978 Pillarbox

1600 × 1200 UXGA_60 4:3 60 Pillarbox

HD and SD signal format compatibility

The following tables list the projectors’ high definition and standard definition format signal

compatibility, which you can adjust by using the aspect ratio commands described in Default menu

on page 17.

C H A P T E R 4

Integrating other devices

SMART UF65 projector

Signal format Aspect ratio Horizontal

frequency (kHz)

480i (DVD player) (640 × 480)

567i (DVD player) (720 × 576)

720p 16:9 44.96 59.94 Letterbox

720p 16:9 35 50 Letterbox

1080i 16:9 33.7 59.94 Letterbox

1080i 16:9 28.1 50 Letterbox

SMART UF65w projector

Signal format Aspect ratio Horizontal

480i (525i) 4:3 15.73 59.94 Full screen

480p (525p) 4:3 31.47 59.94 Full screen

576i (625i) 5:4 15.63 50 Pillarbox

576p (625p) 5:4 31.25 50 Pillarbox

720p (750p) 16:9 45 59.94 Letterbox

720p (750p) 16:9 37.5 50 Letterbox

1080i (1125i) 16:9 33.75 59.94 Letterbox

1080i (1125i) 16:9 28.13 50 Letterbox

1080p (1125p) 16:9 67.5 59.94 Letterbox

1080p (1125p) 16:9 56.25 50 Letterbox

4:3 15.73 59.94 Full screen

5:4 15.63 50 Letterbox

frequency (kHz)

Vertical frequency (Hz)

“Match Input” appearance

Video system signal compatibility

The following tables list the projectors’ video system signal compatibility, particularly for signals

delivered over S-Video and Composite video connectors, which you can adjust by using the aspect

ratio commands described in Default menu on page 17.

N  N O T E

The 16:9 command delivers all video modes with black bands along the top and bottom edge of the

screen. The Match Input command might deliver video modes with blank bands along the top and

bottom edge of the screen depending on the input resolution.

C H A P T E R 4

Integrating other devices

SMART UF65 projector

Video mode Aspect ratio Horizontal

frequency (kHz)

Vertical frequency (Hz)

Color signal (MHz)

NTSC 4:3 15.73 29.96 3.58

PAL 4:3 15.62 25 4.43

SECAM 4:3 15.62 25 4.25 (fob)

4.06 (for)

SMART UF65w projector

Video mode Aspect ratio Horizontal

frequency (kHz)

Vertical frequency (Hz)

Color signal (MHz)

NTSC 4:3 15.73 59.94 3.58

PAL 4:3 15.63 50 4.43

SECAM 4:3 15.63 50 4.25 and 4.41

PAL-M 4:3 15.73 59.94 3.58

PAL-N 4:3 15.63 50 3.58

PAL-60 4:3 15.73 59.94 4.43

NTSC 4.43 4:3 15.73 59.94 4.43

Connecting peripheral sources and outputs

Follow these instructions if you have a peripheral device to connect to your interactive whiteboard

system temporarily.

N  N O T E S

l Measure the distance between the projector and the peripheral device you want to connect.

Make sure each cable is long enough, has plenty of slack and can be placed safely in your

room without presenting a tripping hazard.

l Do not disconnect cables from the ECP to connect peripherals because you could

disconnect controls for your interactive whiteboard or host computer.

l Don’t connect SMART Board Audio (SBA-L) USB speakers to the RCA connector pod.

Connect these speakers to the projector connection panel using a dual-channel (left and

right) RCA plug to 3.5 mm cable (not included).

l The composite video connector and associated dual channel audio inputs on the RCA

connector pod are for input only. These RCA jacks don’t provide an output signal.

C H A P T E R 4

Integrating other devices

g To connect a DVD/Blu-ray player or similar device

1. If you have speakers installed, turn the volume dial on the ECP all the way down to prevent

buzzing or sparking.

2. Connect your peripheral device’s input cables to the receptacles on the RCA connector pod.

3. Press the Input button on the ECP or remote control to switch input sources to the peripheral

device.

4. Restore the volume on the ECP’s volume dial.

Chapter 5

Maintaining your interactive whiteboard system

Maintaining your interactive whiteboard 33 Cleaning the projector 34

Removing the projector from the boom 35 Accessing the lamp module 37 Vacuuming the lamp module and projector vents 39 Replacing the lamp module and lamp cover 40

Replacing the projector 40 Focusing and adjusting the projector image 43 Replacing the projector lamp 43

Removing and replacing the projector lamp module 43

Resetting the lamp timer 45

This chapter includes methods for preventing damage to and properly cleaning your SMART Board

X800i4 interactive whiteboard system.

Maintaining your interactive whiteboard

For information on maintaining your interactive whiteboard, see the SMART Board X800 Series

Interactive Whiteboard User’s Guide (smarttech.com/kb/144817).

C H A P T E R 5

Maintaining your interactive whiteboard system

Cleaning the projector

W  W A R N I N G

Cleaning a boom-mounted projector can result in a fall and injury. Use caution when climbing a

ladder.

C  C A U T I O N

Before you clean the SMART UF65 or SMART UF65w projector, press the Power button twice on the ECP or remote control to put the system into Standby mode, and then allow the

lamp to cool for 30 minutes.

l Do not spray cleaners, solvents or compressed air near any part of the projector because

they can damage or stain the unit. Spraying the system could spread a chemical mist on

some of the projector’s components and lamp, resulting in damage and poor image quality.

l Do not allow liquids or commercial solvents of any kind to flow into the projector.

I  I M P O R T A N T

Follow these guidelines to clean the projector:

l Wipe the exterior of the projector with a lint-free cloth.

l If necessary, use a soft cloth moistened with a mild detergent to clean the projector housing.

l Do not use abrasive cleaners, waxes or solvents.

l Avoid touching the lens. If it is necessary to clean the lens:

Use liquids or commercial solvents (such as glass cleaners) to clean the lens, but do

not spray them directly on the system.

Use protective gloves and dip a lint-free cloth (such as Purestat PW2004) in an anti-

static solvent (such as Hyperclean EE-6310).

Gently wipe the lens from the center to the edge.

This section provides instructions for using a vacuum cleaner to remove accumulated dust from your

SMART UF65 or SMART UF65w projector lamp module, vents and slots. SMART recommends

cleaning your projector every six months. However, if your projector is regularly exposed to dust,

clean it every three months.

C H A P T E R 5

Maintaining your interactive whiteboard system

I  I M P O R T A N T

This procedure is intended for qualified installers only.

To clean the projector you must:

l Remove the projector from the boom (page 35)

l Access the lamp module (page 37)

l Vacuum the lamp module and projector vents (page 39)

l Replace the lamp module and lamp cover (page 40)

l Replace the projector (page 40)

You need a Phillips® No. 2 screwdriver to perform the following procedures.

Removing the projector from the boom

Before you can access the projector lamp module, you must remove the projector from the boom.

W  W A R N I N G

Two people are required to remove the projector from the boom.

g To remove the projector from the boom

Press the Power button twice on the remote control or ECP to put the system into Standby mode.

2. Wait at least 30 minutes for the projector to cool down completely, and then disconnect the

power cable from the power outlet.

3. Remove the cable cover, and then disconnect all cables from the projector.

C H A P T E R 5

Maintaining your interactive whiteboard system

4. While firmly holding the projector, and without applying pressure or weight to the projector

boom, remove the screw holding the projector cover in place with the screwdriver, and then

remove the cover. Place the cover and screw in a safe place.

5. If you use a projector padlock, remove it from the locking loop. If you need to access the

projector locking screw, loosen the wing nut and slide the projector away from your interactive

whiteboard screen, and then tighten the wing nut.

6. Using the screwdriver, remove the single screw on the bracket. Place the screw in a safe

place.

C  C A U T I O N

The projector can fall if you move it after you remove this screw.

C H A P T E R 5

Maintaining your interactive whiteboard system

7. Using two hands, carefully unhook and remove the projector from the projector boom.

8. Lay the projector flat on your work area with the warning lights facing upward.

Accessing the lamp module

To access the lamp module, remove the lamp cover, and then remove the lamp from the projector.

g To remove the lamp cover and lamp module

1. Pull off the outer lamp cover with your finger and set it aside.

C H A P T E R 5

Maintaining your interactive whiteboard system

2. Using the screwdriver, loosen the two screws on the inner lamp module. The screws remain

captive inside the lamp module.

3. Pull up on the lamp module’s handle, and then remove the lamp.

C  C A U T I O N

Do not touch the lamp with your fingers when removing, cleaning and replacing the lamp

module. The oils from your skin can damage the lamp when it turns on.

4. Gently place the lamp module on your work area with the handle facing downward.

C H A P T E R 5

Maintaining your interactive whiteboard system

Vacuuming the lamp module and projector vents

After you remove the lamp cover and lamp module, vacuum the lamp module and projector vents.

g To vacuum the lamp module and projector vents

1. Use a vacuum cleaner to thoroughly vacuum each side of the lamp module for 10seconds.

2. Thoroughly vacuum the three top vents, the lamp slot and the I/O panel vent for 10 seconds

each.

C H A P T E R 5

Maintaining your interactive whiteboard system

Replacing the lamp module and lamp cover

After you vacuum the lamp module and projector vents, replace the lamp module and cover.

g To replace the lamp module and lamp cover

1. Replace the lamp module in the lamp slot, push the lamp all the way down, and then tighten the

lamp locking screws until they’re secure.

2. Replace the outer lamp cover.

Replacing the projector

After you replace the lamp module and lamp cover, replace the projector on the boom.

W  W A R N I N G

Two people are required to replace the projector.

g To replace the projector on the boom

1. Using two hands, lift the projector align the hooks on the boom with the slots on the projector.

C  C A U T I O N

Hold the projector firmly when attaching it to the boom.

C H A P T E R 5

Maintaining your interactive whiteboard system

2. Secure the projector to the plate with the screw that you retained when you removed the

projector from the boom.

W  W A R N I N G

Be sure to replace this screw. Without it, the projector can fall from the boom and cause

personal injury, damage to the projector or both.

3. Optionally, replace your projector padlock.

4. Replace the projector cover on the top of the boom.

C H A P T E R 5

Maintaining your interactive whiteboard system

5. Without applying pressure to the boom, replace and tighten the cover screw until it’s secure.

6. Connect all cables to the projector, and then replace the cable cover.

7. Connect the power cable to a power outlet.

Press the Power button once on the remote control or ECP to confirm that the projector is operating and that the lamp module is correctly installed, and then wait for the projector to turn

on completely.

The ECP’s Power light turns solid green when the system starts.

9. Wait five minutes for the projector to warm up.

N  N O T E

You might need to adjust the projected image after you perform the previous procedures. For

more information, see the included SMART Board X880i4 and X885i4 Interactive

Whiteboard System Installation Guide (smarttech.com/kb/149615) and Adjusting the image

on page 22.

C H A P T E R 5

Maintaining your interactive whiteboard system

Focusing and adjusting the projector image

For information on focusing and adjusting the projector image, see Focusing the image on page 21

and Adjusting the image on page 22.

Replacing the projector lamp

This section provides detailed instructions for replacing the projector lamp.

Removing and replacing the projector lamp module

If the lamp fails, or if a replacement message appears on the SMART UF65 or SMART UF65w

projector screen, have a qualified person replace the projector lamp module.

W  W A R N I N G

l Read the warnings and other important information at the beginning of this document before

attempting this procedure.

l Disconnect the power cable from the wall outlet before performing the following procedure.

I  I M P O R T A N T

Before replacing the SMART UF65 or SMART UF65w projector lamp, you must remove the

projector from the boom. For more information on removing the projector from the boom and

disconnecting cables, see Removing the projector from the boom on page 35.

N  N O T E

Make sure that you have a replacement projector lamp ready before accessing the service panel.

You need a Phillips No. 2 screwdriver to perform the following procedure.

C H A P T E R 5

Maintaining your interactive whiteboard system

g To remove and replace the projector lamp module

1. Remove the outer lamp cover and set it aside.

2. Using the screwdriver, loosen the two screws on the inner lamp module. The screws remain

captive inside the lamp module.

3. Pull up on the lamp module’s handle, and then remove the lamp.

C H A P T E R 5

Maintaining your interactive whiteboard system

4. Put the old lamp in a secure container and handle it gently until you recycle or dispose of it.

I  I M P O R T A N T

Recycle or dispose of the lamp module according to your local waste authority.

5. Remove the replacement lamp module from its packaging.

C  C A U T I O N

Do not touch any part of the lamp module except the housing.

6. Place the replacement lamp module in the lamp slot, push the lamp all the way down, and then

tighten the lamp locking screws until they’re secure.

7. Replace the outer lamp cover.

N  N O T E

You might need to adjust the projected image after you perform the previous procedures. For

more information, see the included SMART Board X880i4 and X885i4 Interactive

Whiteboard System Installation Guide (smarttech.com/kb/149615) and Adjusting the image

on page 22.

8. Replace the projector on the boom and connect the cables. See Replacing the projector on

page 40.

Resetting the lamp timer

After you replace the lamp, you need to access the projector service menu and reset the lamp hour

counter. To prevent accidental errors, only a system administrator should perform this procedure.

N  N O T E

Always reset the Lamp Hours after you exchange a lamp because lamp service reminders are

based on the current hours of use.

g To reset the lamp timer

1. Using the remote control, press the following buttons quickly to access the service menu:

Down, Up, Up, Left, Up.

C  C A U T I O N

Do not adjust any settings in the service menu other than those listed in this guide. Changing

other settings can damage or affect the operation of your projector and invalidates your

warranty.

C H A P T E R 5

Maintaining your interactive whiteboard system

2. Scroll down to the Lamp Hour Reset field, and then press OK.

Both Lamp Hour values (Standard and Economy) are reset to zero.

C  C A U T I O N

Do not use the Lamp Hour Reset feature unless you have just replaced the lamp. Resetting

the lamp hour counter on an old lamp can damage your projector due to lamp failure.

N  N O T E

You’re unable to reset the Display Hour value because it’s the running total of hours the

projector has been in use.

3. Press the Menu button on the remote control.

The SMART UF65 Settings menu appears.

Select to confirm that Lamp Hours is reset to zero.

Chapter 6

Troubleshooting your interactive whiteboard system

Correcting image alignment issues 48 Diagnosing issues using the interactive whiteboard system indicators and controls 48

Interactive whiteboard indicators and controls 48

Projector lights and status 49

ECP lights and status 50

Projector error states 50

Your projector doesn’t respond to commands 50 The “Projector Overheated” message appears 51 The “Fan Failure” message appears 51 The “Color Wheel Failure” message appears 51 The “Lamp Failure” message appears 52

The projector Power light isn’t lit 52 Resolving network communication issues 53 Resolving audio issues 54 Resolving video issues 54 Resolving image issues 55

Loss of signal 55 No projected image 55 Partial, scrolling or incorrectly displayed image 56 Unstable or flickering image 57 Your image has a vertical flickering bar 57

Unaligned projected image 58 Resolving connection issues 59 Accessing the service menu 59

Retrieving your password 60

Resetting the projector 60 Locating serial numbers 60 Transporting your interactive whiteboard system 62

This chapter provides basic troubleshooting information for your interactive whiteboard system.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

For issues not covered in this chapter, contact your authorized SMART reseller

(smarttech.com/wheretobuy) or consult the SMART Support website (smarttech.com/support).

Correcting image alignment issues

Alignment errors occur when the projected image isn’t perpendicular to the screen. Alignment errors

can occur when you mount your interactive whiteboard system on an uneven surface or a wall that

has obstructions, or if you swivel the projector too far from the vertical center of your interactive

whiteboard.

Use the instructions in the included SMART Board X880i4 and X885i4 Interactive Whiteboard

System Installation Guide (smarttech.com/kb/149615) to eliminate most image alignment issues.

Diagnosing issues using the interactive whiteboard system indicators and controls

This section documents the indicators and controls of the interactive whiteboard system

components.

Interactive whiteboard indicators and controls

Your SMART Board X800 series interactive whiteboard includes the following indicators and controls:

l A Ready light

l Pen tray buttons, indicator lights and sensors

l The controller module’s reset button

For more information about these indicators and controls and to resolve common issues, see the

SMART Board X800 Series Interactive Whiteboard User’s Guide (smarttech.com/kb/144817).

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Projector lights and status

The two indicator lights (Power and Service) are located on the bottom of the SMART UF65 or

SMART UF65w projector. Specific light sequences convey information about the state of the

projector, including errors.

I  I M P O R T A N T

After you resolve the projector’s issue, disconnect and then connect the projector power cable to

clear the indicator light sequence, and then reset the projector’s status (see Resetting the projector

on page 60).

Power light Service light Message

Solid amber Off The projector is off but still receiving power (Standby

mode). Press the Power button on the ECP to turn it on.

Flashing green Off The projector is in the powering (startup) power state. Wait

for the projector to finish turning on.

Solid green Off The projector is in the operating (on) power state. Press the

Power button on the ECP twice to turn it off.

Flashing amber Off The projector is in the cooling power state. Wait for the

projector to finish cooling.

Off Flashing red The projector is overheating. It could shut down

automatically.

See The “Projector Overheated” message appears on page 51 to troubleshoot the projector.

Off Solid red The projector has a fan issue. It could shut down

automatically.

See The “Fan Failure” message appears on page 51 to troubleshoot the projector.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Power light Service light Message

Off Solid red The projector has a color wheel issue.

See The “Color Wheel Failure” message appears on next page to troubleshoot the projector.

Solid amber Flashing red The projector has a lamp issue.

See The “Lamp Failure” message appears on page 52 to troubleshoot the projector.

Off Off The projector isn’t receiving power.

See The projector Power light isn’t lit on page 52 to troubleshoot the projector.

ECP lights and status

The ECP’s Power button also functions as a status indicator light.

ECP status light Status

Off The projector isn’t receiving power. Confirm that the projector is on, and that the

power cable is connected. Confirm that your power supply is on and active. At the projector, check your power cable and the ECP’s 4-pin powered mini-DIN connection. At the ECP, check the DB15 connector. If nothing changes after you check your connectors and power supply, contact your authorized SMART reseller (smarttech.com/wheretobuy).

Solid amber The projector is receiving power but is turned off.

Flashing green The projector is receiving power and is turning on.

Solid green The projector is on, and the ECP is receiving power and communicating with the

projector.

Flashing amber Your interactive whiteboard system is about to turn off.

Projector error states

System administrators can solve or troubleshoot the following projector error states on their own prior

to contacting SMART Support. Performing an initial troubleshooting on your projector will reduce the

time of a support call.

Your projector doesn’t respond to commands

If your projector doesn’t respond to commands or if it starts to display code after you entered a

command, perform the following procedure.

g To restart an unresponsive projector

1. Turn off the projector, and then wait 15 minutes for it to cool down.

2. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

3. Connect the power cable, and then turn on the projector.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

The “Projector Overheated” message appears

If the “Projector Overheated” message appears and the projector turns off during use, one of the

following issues is occurring:

l The projector is overheating internally because of blocked air vents or an internal temperature

over 131°F (55°C).

l The temperature outside the projector is too high.

g To resolve the “Projector Overheated” error

1. Turn off the projector, and then wait 15 minutes for it to cool down.

2. If your room is hot, lower the temperature if possible.

3. Make sure that nothing is blocking the projector’s air intake and exhaust.

4. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

5. Connect the power cable, and then turn on the projector.

6. If the previous steps don’t resolve the issue, disconnect the power cable, and then contact your

authorized SMART reseller (smarttech.com/wheretobuy).

The “Fan Failure” message appears

If the “Fan Failure” message appears and the projector turns off during use, one or both of the

following issues is occurring:

l The projector is overheating internally.

l One of the fans has failed.

g To resolve the “Fan Failure” error

1. Follow steps 1 to 5 of To resolve the “Projector Overheated” error above.

2. If the lamp doesn’t illuminate, turn off the projector and wait 15 minutes for it to cool down.

3. Disconnect the power cable, and then contact your authorized SMART reseller

(smarttech.com/wheretobuy).

The “Color Wheel Failure” message appears

If the “Color Wheel Failure” message appears and the projector turns off during use, the projector has

a color wheel issue.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

g To resolve the “Color Wheel Failure” error

1. Turn off the projector, and then wait 15 minutes for it to cool down.

2. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

3. Connect the power cable, and then turn on the projector.

4. If the previous steps don’t resolve the issue, disconnect the power cable, and then contact your

authorized SMART reseller (smarttech.com/wheretobuy).

The “Lamp Failure” message appears

If the “Lamp Failure” message appears and the lamp turns off during use or doesn’t turn on, one of the

following issues is occurring:

l The lamp is overheating, likely due to blocked air vents.

l The lamp has reached the end of its life.

l The projector has an internal problem.

g To resolve the “Lamp Failure” error

1. Follow steps 1 to 5 of To resolve the “Projector Overheated” error on previous page.

2. If the lamp doesn’t illuminate, turn off the projector and wait 15 minutes for it to cool down.

3. Disconnect the power cable.

4. Replace your lamp as described in Removing and replacing the projector lamp module on page

43.

5. If the projector still doesn’t turn on or if it continues to display the lamp error message,

disconnect the power cable, and then contact your authorized SMART reseller

(smarttech.com/wheretobuy).

The projector Power light isn’t lit

If the projector Power light isn’t lit, one of the following issues is occurring:

l There was a power outage or a power surge.

l A circuit breaker or a safety switch was tripped.

l The projector isn’t connected to the power source.

l The projector has an internal problem.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

g To resolve your unlit projector Power light issue

1. Check the power source, and then make sure that all cables are connected.

2. Confirm that the projector is connected to an active power outlet.

3. Make sure the pins on the connectors aren’t broken or bent.

4. Make sure the Hide Display feature on the remote is disabled. See Using the remote control

buttons on page 15.

5. If the previous steps don’t resolve the issue, disconnect the power cable and then contact your

authorized SMART reseller (smarttech.com/wheretobuy).

Resolving network communication issues

If you don’t have network access, perform the following procedure to troubleshoot your system.

g To resolve network communication issues

1. Ensure that your network’s RJ45 cable is properly connected to the modular cable connection

on the projector’s connection panel.

2. Ensure that the LAN warning light on the projector is green. To activate the LAN, use the

“vgaoutnetenable=on” RS-232 command (see Projector programming commands on page 72)

or the “Network and VGA out” projector menu option (see Network menu on page 19). The

network function doesn’t work on the projector until you send one of these commands.

3. Press the Menu button, and then select the Network Settings menu to check the IP address.

See Network menu on page 19 for a description of the IP address field. Enter this IP address

into your browser or SNMP agent.

4. If you still don’t have network access, contact your network administrator. If your administrator

is unable to resolve the issue, contact your authorized SMART reseller

(smarttech.com/wheretobuy).

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Resolving audio issues

The projector doesn’t have integrated speakers, but you can connect an audio system to the audio

output connector in the projector’s connection panel. If no sound is coming from your audio system,

perform the following procedure.

g To resolve audio issues

1. Ensure that the speakers’ or audio system’s cables are properly connected to the audio output

plug on the projector’s connection panel.

2. Press the Mute button on the projector’s remote control and, if Audio Mute is on, turn it off.

3. Check the ECP’s volume knob or use the projector’s remote control to ensure that volume isn’t

at the lowest setting.

4. Ensure that your speaker or audio system is on and that volume is enabled.

5. Check that your source input, such as your computer or video device, isn’t malfunctioning, that

its audio output is on and that its volume isn’t set to the lowest position.

6. If the previous steps don’t resolve the issue, contact your authorized SMART reseller

(smarttech.com/wheretobuy)

Resolving video issues

If your projector has a frozen image, perform the following procedure.

g To resolve a frozen image

1. Ensure that the Hide Display feature is off. Press the Hide button on the projector’s remote

control to hide or show the display.

2. Ensure that your source device, such as your DVD player or computer, isn’t malfunctioning.

3. Turn off the projector, and then wait 15 minutes for it to cool down.

4. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

5. Connect the power cable, and then turn on the projector.

6. If the previous steps don’t resolve the issue, contact your authorized SMART reseller

(smarttech.com/wheretobuy).

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Resolving image issues

Computers, peripherals, source inputs and their connection cables might not be correctly set up to

transmit their signals to your SMART Board interactive whiteboard system. Refer to Video format

compatibility on page 27 and the following section to help resolve these issues.

Loss of signal

If a visual source signal is lost or if the signal is

being switched to a different device or input, the

projector doesn’t show a source signal and instead

displays the SMART logo on a blue screen.

g To resolve loss of signal issues

1. Wait approximately 45 seconds for the image to synchronize. Some video signals require a

longer synchronization period.

If the image doesn’t synchronize, check your cable connections to the projector and the ECP.

2. Make sure that the image signal is compatible with the projector (see Video format

compatibility on page 27).

3. If your projector still doesn’t show a source signal, contact your authorized SMART reseller

(smarttech.com/wheretobuy).

No projected image

If the projector displays no image at all, and the ECP, interactive whiteboard and projector power

lights aren’t on, perform the following procedure.

g To resolve projected image issues

1. Ensure that the power cable is connected to the power outlet.

2. Ensure that your cables are correctly and securely connected as described in the included

SMART Board X880i4 and X885i4 Interactive Whiteboard System Installation Guide

(smarttech.com/kb/149615).

3. Check the power cable and VGA connector pins to make sure they aren’t bent or broken.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

4. Ensure that the projector lamp is installed securely.

5. Confirm that your projector is turned on and that the projector status lights are illuminated. If the

projector displays unusual status light behavior, see Projector lights and status on page 49 to

troubleshoot your system.

Partial, scrolling or incorrectly displayed image

N  N O T E S

l The following procedure applies to Windows® 95, Windows 98, Windows 2000 and

Windows XP operating systems on desktop computers only.

l This procedure may vary depending on your version of Windows operating system and your

system preferences.

g To resolve a partial, scrolling or incorrectly displayed image

1. Select Start > Control Panel.

2. Double-click Display.

The Display Properties window appears.

3. Click Settings.

4. Verify that your display resolution setting is lower than or equal to 1024 × 768 (SMART UF65

projector) or 1280 × 800 (SMART UF65w projector).

I  I M P O R T A N T

If the projector still does not display the entire image, perform the following procedure to

change the monitor display.

g To change the monitordisplay

1. Click Advanced Properties.

2. On the Monitor tab, click Change.

3. Click Show all devices, and then select Standard monitor types from the list.

4. In the Models list, select the resolution you need.

5. Verify that the resolution setting of the monitor display is lower than or equal to 1024 × 768

(SMART UF65 projector) or 1280×800 (SMART UF65w projector).

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Unstable or flickering image

If the projector’s image is unstable or flickering, you could have different tracking settings on your

input source.

I  I M P O R T A N T

Write down your setting values before adjusting any of the settings in the following procedure.

g To resolve your unstable or flickering image

1. Adjust the Tracking setting in the on-screen display. See Image Adjustment menu on page 16.

2. Change the tracking settings on your computer. Refer to your computer’s manual for more

information.

3. Optionally, reset the projector as described in Resetting the projector on page 60 to adjust your

tracking to its original value.

I  I M P O R T A N T

This action resets all values to their defaults.

Your image has a vertical flickering bar

If the projector displays a vertical flickering bar, you could have different frequency settings on your

input source.

I  I M P O R T A N T

Write down your setting values before adjusting any of the settings in the following procedure.

g To resolve the vertical flickering bar issue

1. Adjust the Frequency setting in the on-screen display. See Image Adjustment menu on page

16.

2. Check the display mode of your computer’s graphics card. Make sure it matches one of the

projector’s compatible signal formats (see Video format compatibility on page 27). Refer to your

computer’s manual for more information.

3. Configure the display mode of your computer’s graphics card to make it compatible with the

projector. Refer to your computer’s manual for more information.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

4. Optionally, reset the projector as described in Resetting the projector on page 60 to adjust your

frequency to its original value.

I  I M P O R T A N T

This action resets all values to their defaults.

Unaligned projected image

The SMART UF65 or SMART UF65w projector image can slip if it’s moved often or installed in a

location prone to vibration, such as next to a heavy door. Follow these precautions to help prevent the

image from becoming misaligned:

l Make sure that the installation wall is plumb and square and doesn’t move or vibrate

excessively.

l Make sure that there are no obstructions behind the projector’s wall mount bracket, and that the

bracket is firmly secured to the wall according to the installation instructions.

l Make sure that the wing nut on the top of the projector’s ball joint is tight.

l Confirm that all cables are held in place with the appropriate cable clip.

l Adjust the projected image. See the included SMART Board X880i4 and X885i4 Interactive

Whiteboard System Installation Guide (smarttech.com/kb/149615) and Adjusting the image on

page 22.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Resolving connection issues

The following table explains how to resolve issues with connections between the interactive

whiteboard, projector and ECP.

Symptoms Possible cause Solution

The interactive whiteboard doesn’t recognize touch.

The ECP isn’t receiving power.

The pen tray’s Ready light is red.

The 7-pin mini-DIN connector on the projector is loose or disconnected.

The 11-pin connector on the ECP is loose or disconnected.

Ensure the 7-pin mini-DIN connector is properly connected to the projector and the 11-pin connector is properly connected to the ECP.

Ensure there is no damage to the connectors or the cable.

The interactive whiteboard doesn’t recognize touch.

The ECP’s status light is green.

The pen tray isn’t receiving power.

The interactive whiteboard doesn’t recognize touch.

The ECP’s status light is green.

The pen tray’s Ready light is red.

The 4-pin mini-DIN connector on the projector is loose or disconnected.

The power connector on the pen tray is loose or disconnected.

The mini USB connector on the ECP is loose or disconnected.

The USB connector on the computer is lose or disconnected.

SMART Product Drivers is not installed or running.

Ensure the 4-pin mini-DIN connector is

properly connected to the projector and

the power connector is properly

connected to the pen tray.

Ensure the mini-USB connector is properly connected to the ECP and the USB connector is properly connected to the computer.

Ensure SMART Product Drivers is installed and running.

Make sure the mini-USB connector is connected to the correct computer port on the ECP, as follows:

The USB-B port with the tower icon is for Computer 1. This port is active only when the 800i4 system’s projector is displaying video input VGA-1.

The USB-B port with the laptop icon is for Computer 2. This port is active only when the 800i4 system’s projector is displaying video input VGA-2.

Also make sure that the ECP’s USB connection cable is properly connected on the underside of the pen tray.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Accessing the service menu

C  C A U T I O N

l To prevent tampering or unintentional changes, only system administrators should access the

service menu. Do not share the service menu access code with casual users of your interactive

whiteboard system.

l Do not adjust any settings in the service menu other than those listed in this guide. Changing

other settings can damage or affect the operation of your projector and invalidates your warranty.

Retrieving your password

If you forget the projector’s password, you can retrieve it by accessing the projector service menu

directly from the projector or from the web page’s password settings menu (see Password settings

on page 69).

g To retrieve your password from the service menu

1. Using the remote control, press the following buttons quickly to access the service menu:

Down, Up, Up, Left, Up.

2. Scroll to the Password Get field, and then press Enter on the remote control.

The password appears on the screen.

3. Record the password.

4. Scroll to the Exit field, and then press Enter on the remote control to exit the projector service

menu.

Resetting the projector

At some point during troubleshooting, you might need to reset all projector settings.

I  I MPOR T A N T

This option is irreversible.

g To reset all projector settings

1. Using the remote control, press the following buttons quickly to access the service menu:

Down, Up, Up, Left, Up.

2. Scroll to the Factory Reset field, and then press Enter on the remote control.

3. Scroll to the Exit field, and then press Enter on the remote control to exit the projector service

menu.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Locating serial numbers

Before contacting SMART Support (see Customer support on page 87), make note of the interactive

whiteboard, projector and ECP serial numbers.

For the location of the SMART Board X800 series interactive whiteboard serial number, see the

SMART Board X800 Series Interactive Whiteboard User’s Guide (smarttech.com/kb/144817).

The projector’s serial number is located on the top mounting plate.

The ECP serial number is located on the bottom of the ECP.

T  T I P

You can

information, see Information menu on page 20.

also access the projector’s serial number through the on-screen menu. For more

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Transporting your interactive whiteboard system

Save your original SMART Board X800i4 interactive whiteboard system packaging so that it’s

available if you need to transport your interactive whiteboard system. When required, repack it with

as much of the original packaging as possible. This packaging was designed to provide optimal shock

and vibration protection. If you no longer have your original packaging, purchase the same packaging

directly from your authorized SMART reseller (smarttech.com/wheretobuy).

If you prefer to use your own packaging materials, make sure you adequately protect your unit. Ship

your interactive whiteboard in an upright position to deter shippers from placing heavy objects on it.

Appendix A

Remotely managing your interactive whiteboard system

Web page management 64

Accessing web page management 64

Home 64

Control panel 65

3D settings 67

Network settings 68

E-mail alerts 69

Password settings 69 Connecting your room control system to the ECP 70

Serial interface settings 70 Projector programming commands 72

Projector powerstate controls 72

Command inventory 72

Value-based command methods 73

Absolute values and adjustment values 73

Video source specification values 73 Powerstate controls 74 Source selection controls 74 General source controls 75 Additional VGA source controls 76 Additional composite video source controls 77 Audio output controls 77 Network controls 78 System controls 79

Simple Network Management Protocol (SNMP) 83

This appendix includes detailed instructions on how to set up your computer or room control system

to remotely manage your SMART Board X800i4 interactive whiteboard system settings through an

RS-232 serial interface.

A P P E N D I X A

Remotely managing your interactive whiteboard system

Web page management

You can access advanced setup features via the projector’s web page. This web page enables you to

manage the projector from a remote location using any computer connected to your intranet.

N  N O T E

To access the web page, your browser must support JavaScript™. Most commonly used browsers

like Internet Explorer® and Firefox® support JavaScript.

Accessing web page management

Before accessing the web page, you must attach the network cable to your projector (see the SMART

UF65 or SMART UF65w projector connection diagram on page 22). When you first connect your

projector to a network, an IP address appears on the on-screen display.

N  N O T E

You can also view the IP address by accessing the projector’s Network Settings menu page (see

Network settings on page 68).

g To use the management web page

1. Start your Internet browser.

2. Type the IP address in the address line field, and then press ENTER.

The SMART UF65 Projector Settings (or SMART UF65w Projector Settings) window appears.

3. Select the menu options in the left pane to access the settings on each page.

4. Select settings or type them with your computer’s keyboard, and then press the Submit or

other action button next to each setting you change.

Home

The Home menu page displays basic projector information and enables you to select the on-screen

display language.

Submenu setting Description

Language Displays language options

Projector Information Displays current projector information

A P P E N D I X A

Remotely managing your interactive whiteboard system

Control panel

This menu enables you to manage the projector audio and video status, alerts and appearances,

using an Internet browser.

Submenu setting Description

Power Turns the projector on or puts it into Standby mode.

Select the Power ON or Power OFF button.

Restore All Projector Defaults

Volume Adjusts the projector’s volume from -20 to 20.

Mute Turns the mute settings on or off. Select On to mute the projector’s

Volume Control Enables volume control on the ECP. Select On to enable volume

Closed Captioning Turns the closed captions feature on or off.

Language Sets the closed captioning language to CC1 or CC2.

Display Mode Adjusts the display output to SMART Presentation, Bright Room,

Returns projector settings to default values or refreshes the current settings. Select Submit or Refresh.

N  N O T E

The Submit option is irreversible and resets all values.

sound and Off to turn off mute.

adjustment and select Off to disable volume adjustment if you prefer to use your audio system or speaker (not included) controls.

Typically, CC1 displays American English subtitles, while CC2 displays other regional languages, such as French or Spanish, depending on television channel or media setup.

Dark Room, sRGB and User modes so you can project images from various sources with consistent color performance:

SMART Presentation is recommended for color fidelity.

BrightRoom and DarkRoom are recommended for locations with those conditions.

sRGB provides standardized accurate color.

User enables you to apply your own settings.

Brightness Adjusts projector brightness from 0 to 100.

Contrast Adjusts the difference between the lightest and darkest parts

of the image from 0 to 100.

Frequency Adjusts the display data frequency of the projected image from

-5 to 5 to match the frequency of your computer’s graphics card.

Tracking Synchronizes your projector’s display timing with your computer’s

graphics card from 0 to 63.

Sharpness Adjusts the projected image’s sharpness from 0 to 31.

White Peaking Adjusts the image color brightness from 0 to 10 while providing more

vibrant white shades. A value closer to 0 creates a natural image and a value closer to 10 enhances brightness.

A P P E N D I X A

Remotely managing your interactive whiteboard system

Submenu setting Description

Degamma Adjusts the color performance of the display from 0 to 3.

Color Adjusts the Red, Green, Blue, Cyan, Magenta and Yellow colors on

the projector from 0 to 100 to provide custom color and luminance output. Each color has a default value of 100. Adjustments to the color settings register to the User mode.

Auto Signal Detect Enables or disables signal searching of input connectors.

Select On to have the projector continuously switch inputs until it finds an active video source.

Select Off to maintain signal detection in one input.

Lamp Reminder Select On to show or Off to hide the lamp replacement reminder when

it appears. This reminder appears 100 hours before the recommended lamp replacement.

Lamp Mode Adjusts lamp brightness to Standard or Economy. Standard

displays a high-quality, bright image. Economy increases the lamp life by decreasing the brightness of the image.

Auto Power Off Sets the length of the auto power off countdown timer between 1 and

240 minutes. The timer begins to count down when the projector no longer receives a video signal. The timer finishes when the projector enters Standby mode. Select 0 to turn off the timer.

Zoom Adjusts the zoom to the center of the image in or out from

0 to 30.

H-position (RGB input) Moves the projected image’s horizontal position left or right from 0 to

100.

V-position (RGB input) Moves the projected image’s vertical position up or down from -5 to 5.

Aspect Ratio Adjusts the image output to Fill Screen, Match Input or 16:9.

Fill Screen produces an image that fills the entire screen by stretching and scaling.

16:9 changes the output to 16:10 by letterboxing the image, which is recommended for use with HDTV and DVDs enhanced for wide-screen television.

N  N O T E

See Video format compatibility on page 27 for appearance descriptions in each mode.

Startup Screen Sets the type of startup screen to SMART or User. The SMART

screen is the default SMART logo on a blue background. The User screen uses the saved picture from the Capture User Startup Screen function.

A P P E N D I X A

Remotely managing your interactive whiteboard system

Submenu setting Description

Video Mute Turns the video mute setting on or off. Select On to hide the display

and Off to show it again.

High Speed Fan Adjusts the speed of the projector’s fan. Select High or Normal.

N  N O T E

Use the High setting when the projector’s temperature is high or the altitude is above 6000' (1829 m).

Projector Mode Adjusts the projection mode to Front, Ceiling, Rear or Rear Ceiling.

I  I M P O R T A N T

SMART recommends that you never change this setting from the Ceiling projection mode.

Source Adjusts the input source to VGA1, VGA2, Composite or S-Video.

VGA1 Assigns an alternative name to your VGA1 input, which appears when

you select the VGA1 input.

VGA2 Assigns an alternative name to your VGA2 input, which appears when

you select the VGA2 input.

S-Video Assigns an alternative name to your S-video input, which appears

when you select the S-video input.

Composite Assigns an alternative name to your composite video input, which

appears when you select the composite video input.

Emergency Alert Turns the on-screen alert broadcast message on or off. When

enabled, this message displays over the current projected image.

Alarm Message Displays an on-screen emergency notification message (maximum

60 characters).

3D settings

This menu allows you to enable or disable 3D image display and set the format.

Submenu setting Description

3D On/Off Turns the 3D feature on or off.

3D Invert Selects the 3D Invert setting (L-R or R-L).

L-R displays visual data for the left eye first.

R-L displays visual data for the right eye first.

3D Format Selects the 3D format (Interleaved or Under-over).

Interleaved breaks down the image frame for each eye, alternately displaying a line of visual information from each frame.

Under-over concurrently displays horizontally stretched image frames for each eye, one above the other.

A P P E N D I X A

Remotely managing your interactive whiteboard system

Network settings

This menu allows you to enable or disable Dynamic Host Control Protocol (DHCP) and set the

network related addresses and names.

Submenu setting Description

DHCP Turns the network’s DHCP on or off.

On automatically assigns the DHCP server’s IP address to the projector.

Off enables you to assign an IP address manually.

IP Address Displays the projector’s IP address in values between 0.0.0.0 and

255.255.255.255.

Subnet Mask Displays the projector’s subnet work mask number in values between

0.0.0.0 and 255.255.255.255.

Gateway Displays the projector’s default network gateway in values between

0.0.0.0 and 255.255.255.255.

DNS Displays the projector’s primary domain name number in values

between 0.0.0.0 and 255.255.255.255.

Group Name Displays the projector’s workgroup name (maximum 12 characters).

Projector Name Displays the projector’s name (maximum 12 characters).

Location Displays the projector’s location (maximum 16 characters).

Contact Displays the contact name or number for projector support (maximum

16 characters).

SNMP Turns the SNMP’s MIB function on or off.

Read-Only Community This option has a password sent with each SNMP get request that

enables access to thedevice.

N  N O T E

The default for Read-Only Community is public.

Read/Write Community This option has a password sent with each SNMP set request and

enables access to the device.

N  N O T E

The default for Read/Write Community is private.

Trap Destination Address Displays the projector’s trap destination address in values between

0.0.0.0 and 255.255.255.255. The trap destination address is the IP address of the computer assigned to handle unsolicited data generated by projector trap events, such as power down, power up or other issues.

A P P E N D I X A

Remotely managing your interactive whiteboard system

E-mail alerts

This menu enables you to enter your preferred address for receiving e-mail alerts and adjust related

settings.

Submenu setting Description

E-mail Alert Select Enable or Disable to turn on or turn off the E-mail Alert

function.

To Defines the e-mail address of the e-mail alert recipient.

CC Defines the e-mail address of the e-mail alert “copyto” recipient.

From Defines the e-mail address of the user who sends the e-mail alert.

Subject Displays the e-mail alert subject.

Outgoing SMTP server Defines the Simple Mail Transfer Protocol (SMTP) server.

Username Defines the SMTP server user name.

Password Defines the SMTP server password.

Alert Condition Sends e-mail alerts whenever Lamp Warning, Low Lamp Life,

Temperature Warning and Fan Lock conditions occur. Select the settings you want, and then press Submit.

N  N O T E

The projector sends an alert e-mail (SMART Alert) to your e-mail address. Press E-mail Alert Test to confirm your e-mail address by sending a test e-mail (SMART Alert-Test Mail).

Password settings

This menu provides a security function that allows an administrator to manage projector use and

enable the Administrator Password function.

Submenu setting Description

Password Access Web Management for the first time by pressing the Enable

button and entering a password. When the password function is enabled, the administrator password is required to access Web Management. Select Disable to turn the projector on without a password.

N  N O T E S

l The first time you use the password settings, the default password value is four numbers, for

example, 1234.

l The maximum allowable password length is four numbers or letters.

l If you forget the projector password, refer to Accessing the service menu on page 59.

A P P E N D I X A

Remotely managing your interactive whiteboard system

Connecting your room control system to the ECP

By connecting a computer or room control system to the 4-pin connector on the ECP, you can select

video inputs, start up or shut down your interactive whiteboard system and request information such

as projector lamp use, current settings and network addresses.

Serial interface settings

The serial interface of the SMART UF65 or SMART UF65w projector acts as a Data

Communications Equipment (DCE) device and its settings can’t be configured. You must configure

your computer’s serial communication program (such as Microsoft® HyperTerminal) or your room

control system’s serial communication settings with the following values:

Setting Value

Data Rate 19.2 kbps

Data Bits 8

Parity None

Stop Bits 1

Flow Control None

A P P E N D I X A

Remotely managing your interactive whiteboard system

N  N O T E S

l Asynchronous mode is disabled by default in the projector.

l All commands should be in ASCII format. Terminate all commands with a carriage return.

l All responses from the projector are terminated with a command prompt. Wait until you

receive the command prompt indicating that the system is ready for another command before

you proceed.

l The room control feature of the projector is always on.

g To configure your computer’s serial interface

1. Turn on your computer, and then start your serial communications program or terminal

emulation program.

2. Connect your computer to the serial connection cable you previously attached to the ECP.

3. Configure your serial interface settings using the values from the table in the previous section,

and then press ENTER.

An “invalid cmd= ? for help” message appears, and the > character appears as a command

prompt on the following line.

N  N O T E

If no message or an error message appears, your serial interface configuration isn’t correct.

Repeat step 3.

4. Type commands to configure your settings.

N  N O T E S

To see a list of available commands, type ? and then press ENTER.

When you’re using a terminal emulation program, turn on your program’s local echo

setting if you want to see characters as you type them.

A P P E N D I X A

Remotely managing your interactive whiteboard system

Projector programming commands

This section documents the projector programming commands.

Projector powerstate controls

SMART UF65 or SMART UF65w projectors respond to commands only at certain power levels and

times.

There are five projector power states:

l Powering (startup)

l On (operating)

l Cooling

l Confirm off

l Idle (Standby mode)

Command inventory

SMART UF65 or SMART UF65w projectors respond to the commands in the tables on the following

pages. To see a list of valid commands in the projector’s current power state, type ? and press

ENTER.

N  N O T E S

l Send a command after the projector sends a command prompt.

l Commands aren’t case sensitive. Type commands exactly as they appear in the left column

of the tables, with the proper value or setting in the center column.

l Check your entries carefully before entering your commands.

l Press ENTER after typing each command.

l After the projector executes a command, it generates a response.

l To avoid buffer overrun, don’t send another command until you receive the next command

prompt.

A P P E N D I X A

Remotely managing your interactive whiteboard system

Value-based command methods

Absolute values and adjustment values

You can use the command’s target range to set an absolute value for a command or cause an

adjustment to be made to the current value. To create an adjustment command, add a plus (+) or

minus (-) symbol instead of the equal symbol (=) before the value change you want to enter.

All absolute values you enter must be within the command target range, and all adjustment values

must equal a number within the command target range.

See the following example for adjusting projector brightness:

>get brightness

brightness=55

>set brightness=65

brightness=65

>set brightness+5

brightness=70

>set brightness-15

brightness=55

Video source specification values

You can use the source input field described in Source selection controls on next page in a command

to set an absolute value or adjustment value to a source other than the active source. You can do this

while the selected source is inactive, but the source device must be connected if it isn’t connected, or

you receive an invalid command response.

The operational parameters are VGA1, VGA2, Composite or S-Video.

The following examples set the brightness of VGA1, regardless of whether it’s the current source or

not:

>set brightness vga1=65

brightness vga1=65

>set brightness vga1-7

brightness vga1=58

A P P E N D I X A

Remotely managing your interactive whiteboard system

Powerstate controls

These commands turn on or turn off the projector and request the projector’s current powerstate. The

projector’s powerstate determines whether certain commands are available at that time. These

settings are available, even when the projector is off.

Command Response

on powerstate=[field]

off powerstate=[field]

off now powerstate=[field]

get powerstate powerstate=[field]

The following table describes the powerstate commands:

Command Description

on Turns on the projector.

off Starts the shutdown process. A dialog box appears with the

message, “Press Power Button to Turn off Projector.” You must send a second Off command within 10 seconds to completely turn off the projector.

off now Shuts down the projector immediately. You can’t delay or cancel this

command.

get powerstate Indicates the projector’s current powerstate.

The following table describes the powerstate fields:

Field Description

Powering The projector is turning on.

On The projector is on.

Cooling The projector is cooling.

Confirm off Confirm off is a non-selectable powerstate that is returned during

stage one of the two-button off sequence.

Idle The projector is off but still receiving power (Standby mode).

Source selection controls

These commands switch input sources. The source type determines which commands can be

accepted.

Command Response Available when powered

off

get input input=[field] Yes

set input [field] input=[field] No

A P P E N D I X A

Remotely managing your interactive whiteboard system

The following table describes the source selection commands:

Command Description

get input Returns the projector’s current input.

set input [field] Returns the input to one of the selectable fields.

The following table describes the source selection response fields:

Field Description

VGA1 Switches source to the VGA 1 input connector.

VGA2 Switches source to the VGA 2 input connector.

Composite Switches source to the Composite video connector. If you installed

your interactive whiteboard system according to the instructions, this is the relay from the ECP.

S-Video Switches source to the S-Video input connector.

None A non-selectable value that appears when you enter a “get input”

command while the projector is in Standby mode.

General source controls

The following source controls apply to all input sources. These controls are unavailable when the

projector is off. You can specify custom color values for all inputs.

These commands inform you of the current source settings.

Command Response

get displaymode displaymode=[current display mode setting]

get brightness brightness=[current brightness setting]

get contrast contrast=[current contrast setting]

get whitepeaking whitepeaking=[current whitepeaking setting]

get degamma degamma=[current degamma setting]

get red red=[current red color setting]

get green green=[current green color setting]

get blue blue=[current blue color setting]

get cyan cyan=[current cyan color setting]

get magenta magenta=[current magenta color setting]

get yellow yellow=[current yellow color setting]

get videofreeze videofreeze=[current video freeze setting]

A P P E N D I X A

Remotely managing your interactive whiteboard system

These commands control the appearance of your source. These settings are unavailable when the

projector is off, or when the source is disconnected. See Value-based command methods on page 73

for setting absolute and adjustment commands.

Command Command target range Response

set displaymode [target] =SMART Presentation

=Bright Classroom

=Dark Classroom

=sRGB

=User

set brightness [value] =0 to =100 brightness=[value]

set contrast [value] =0 to =100 contrast=[value]

set whitepeaking [value] =0 to =10 whitepeaking=[value]

set degamma [value] =0 to =3 degamma=[value]

set red [value] =0 to =100 red=[value]

set green [value] =0 to =100 green=[value]

set blue [value] =0 to =100 blue=[value]

set cyan [value] =0 to =100 cyan=[value]

set magenta [value] =0 to =100 magenta=[value]

set yellow [value] =0 to =100 yellow=[value]

set videofreeze [target] =on

=off

displaymode=[target]

videofreeze=[target]

Additional VGA source controls

Your VGA source supports all the general source controls described in General source controls on

previous page, as well as the commands listed in this section. These settings are unavailable when

the projector is off or when the VGA sources are disconnected.

N  N O T E

Some of these commands are invalid with composite video sources.

These commands inform you of the current VGA source settings.

Command Response

get frequency frequency=[current frequency setting]

get tracking tracking=[current tracking setting]

get saturation saturation=[current saturation setting]

get tint tint=[current tint setting]

get sharpness sharpness=[current sharpness setting]

A P P E N D I X A

Remotely managing your interactive whiteboard system

These commands control the appearance of your VGA source. These settings are unavailable when

the projector is off or when the VGA source is disconnected. See Value-based command methods on

page 73 for setting absolute and adjustment commands.

Command Command target range Response

set frequency [value] =-5 to =5 frequency=[value]

set tracking [value] =0 to =63 tracking=[value]

set saturation [value] =0 to =100 saturation=[value]

set tint [value] =0 to =100 tint=[value]

set sharpness [value] =0 to =31 sharpness=[value]

Additional composite video source controls

Your composite video source supports all the general source controls described on the previous page

as well as the commands listed in this section. These settings are unavailable when the projector is

off or when the composite video source is disconnected.

N  N O T E

Some of these commands are invalid with VGA video sources.

These commands inform you of the current composite video source settings.

Command Response

get saturation saturation=[current saturation setting]

get tint tint=[current tint setting]

get sharpness sharpness=[current sharpness setting]

These commands control the appearance of your composite video source. See Value-based

command methods on page 73 for setting absolute and adjustment commands.

Command Command target range Response

set saturation [value] =0 to =100 saturation=[value]

set tint [value] =0 to =100 tint=[value]

set sharpness [value] =0 to =31 sharpness=[value]

Audio output controls

These commands control your projector’s audio output to your audio system (not included). Audio

output controls aren’t defined by the video source. These settings are unavailable when the projector

is off.

A P P E N D I X A

Remotely managing your interactive whiteboard system

These commands inform you of the current audio output settings.

Command Response

get volume volume=[current volume setting]

get mute mute=[current mute setting]

get volumecontrol volumecontrol=[current volume control setting]

get cc cc=[current closed captioning language setting]

These commands control your audio output settings. See Value-based command methods on page

73 for setting absolute and adjustment commands.

Command Command target range Response

set volume [value] =-20 to =20 volume=[value]

set mute [target] =on

=off

set volumecontrol [target] =on

=off

set cc [target] =cc1

=cc2

=off

mute=[target]

volumecontrol=[target]

cc=[target]

N  N O T E

Typically, cc1 displays American English subtitles, while cc2 displays other regional languages,

such as French or Spanish, depending on television channel or media setup.

Network controls

These commands control your projector’s network status and settings. These settings are available

even when the projector is off.

These commands inform you of the current network settings.

Command Response

get netstatus netstatus=connected

netstatus=disconnected

netstatus=disabled

get dhcp dhcp=[current DHCP status]

get ipaddr ipaddr=[current IP address]

get subnetmask subnetmask=[current subnet work mask number]

get gateway gateway=[current network gateway]

get primarydns primarydns=[current primary domain name number]

get macaddr macaddr=[current MAC address]

A P P E N D I X A

Remotely managing your interactive whiteboard system

These commands control your network settings.

Command Command target range Response

set dhcp [target] =on

dhcp=[current]

=off

set ipaddr [target] =0.0.0.0 to =255.255.255.255 ipaddr=[current]

set subnetmask [target] =0.0.0.0 to =255.255.255.255 subnetmask=[current]

set gateway [target] =0.0.0.0 to =255.255.255.255 gateway=[current]

set primarydns [target] =0.0.0.0 to =255.255.255.255 primarydns=[current]

System controls

These commands enable you to switch system settings and access system information.

These commands inform you of the current system settings. These commands are unavailable when

the projector is off.

Command Response

get autosignal autosignal=[current auto signal detection setting]

get lampreminder lampreminder=[current lamp reminder setting]

get highbrightness highbrightness=[current lamp brightness setting]

get autopoweroff autopoweroff=[current auto power off setting]

get zoom zoom=[current zoom setting]

get projectorid projectorid=[current projector ID number]

get hposition hposition=[current horizontal position setting]

get vposition vposition=[current vertical position setting]

get aspectratio aspectratio=[current projector aspect ratio]

get projectionmode projectionmode=[current projection mode]

get startupscreen startupscreen=[current startup screen setting]

get resolution resolution=[current input resolution]

get language language=[current language setting]

get groupname groupname=[current projector group name]

get projectorname projectorname=[current projector name]

get locationinfo locationinfo=[current projector location]

get contactinfo contactinfo=[current support contact information]

get modelnum modelnum=[current model number]

get videomute videomute=[current video mute setting]

get 3denable 3denable=[current 3D feature setting]

get 3dinvert 3dinvert=[current 3D invert setting]

get 3dformat 3dformat=[current 3D format]

get emergencyalertmsg emergencyalertmsg=[current emergency alert message]

get emergencyalert emergencyalert=[current emergency alert setting]

A P P E N D I X A

Remotely managing your interactive whiteboard system

These commands inform you of the current system settings. These commands are available even

when the projector is off.

Command Response

get lamphrs lamphrs=[current lamp hours of operation]

get syshrs syshrs=[current projector hours of operation]

get fwverddp fwverddp=[current projector firmware version]

get fwvernet fwvernet=[current network firmware version]

get fwvermpu fwvermpu=[current processor firmware version]

get fwverecp fwverecp=[current ECP firmware version]

get vgaoutnetenable vgaoutnetenable=[current]

A P P E N D I X A

Remotely managing your interactive whiteboard system

These commands control the current system settings. These commands are unavailable when the

projector is off. See Value-based command methods on page 73 for setting absolute and adjustment

commands.

Command Command target range Response

set autosignal [target] =on

autosignal=[target]

=off

set lampreminder [target] =on

lampreminder=[target]

=off

set highbrightness [target] =on

highbrightness=[target]

=off

set autopoweroff [value] =0 to =240 autopoweroff=[value]

set zoom [value] =0 to =30 zoom=[value]

set projectorid [value] =0 to =99 projectorid=[value]

set hposition [value] =0 to =100 hposition=[value]

set vposition [value] =-5 to =5 vposition=[value]

set aspectratio [target] =fill

aspectratio=[target]

=match

=16:9

set projectionmode [target] =front

projectionmode=[target]

=ceiling

=rear

=rear ceiling

set startupscreen [target] =smart

startupscreen=[target]

=usercapture

=preview

A P P E N D I X A

Remotely managing your interactive whiteboard system

Command Command target range Response

set language [target] =Brazilian Portuguese

language=[target]

=Czech

=Danish

=Dutch

=English

=Finnish

=French

=German

=Greek

=Iberian Portuguese

=Italian

=Korean

=Japanese

=Norwegian

=Polish

=Russian

=Simplified Chinese

=Spanish

=Swedish

=Traditional Chinese

set groupname [description] Enter a descriptor no more

groupname=[description]

than 12 characters long.

set projectorname [description] Enter a descriptor no more

projectorname=[description]

than 12 characters long.

set locationinfo [description] Enter a descriptor no more

locationinfo=[description]

than 16 characters long.

set contactinfo [description] Enter a descriptor no more

contactinfo=[description]

than 16 characters long.

set videomute [target] =on

videomute=[target]

=off

set 3denable [target] =on

3denable=[target]

=off

set 3dinvert [target] =leftright

3dinvert=[target]

=rightleft

set 3dformat [target] =interleaved

3dformat=[target]

=overunder

set emergencyalertmsg [description]

set emergencyalert [target] =on

Enter a descriptor no more than 60 characters long.

emergencyalertmsg=[description]

emergencyalert=[target]

=off

A P P E N D I X A

Remotely managing your interactive whiteboard system

These commands control the current system settings. These commands are available even when the

projector is off.

Command Command target range Response

set restoredefaults [none] restoredefaults=done

set lamphrs [target] =0 lamphrs=0

set vgaoutnetenable [target] =on

=off

vgaoutnetenable=[target]

N  N O T E

The VGA Out and Network settings features are off by default. Select On to activate these

features.

Simple Network Management Protocol (SNMP)

SMART UF65 or SMART UF65w projectors support a list of SNMP commands as described in the

management information base (MIB) file.

The SNMP agent supports SNMP version 1. Upload the MIB file to your SNMP management system

application, and then use it as described in your application’s user guide.

Appendix B

Hardware environmental compliance

SMART Technologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment regulations (WEEE directive)

Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment

sold within the European Union.

When you dispose of any electrical or electronic equipment, including SMART Technologies

products, we strongly encourage you to properly recycle the electronic product when it has reached

end of its life. If you require further information, please contact your reseller or SMART Technologies

for information on which recycling agency to contact.

Restriction of Certain Hazardous Substances (RoHS directive)

This product meets the requirements of the European Union’s Restriction of Certain Hazardous

Substances (RoHS) directive 2002/95/EC.

Consequently, this product also complies with other regulations that have arisen in various

geographical areas, and that reference the European Union’s RoHS directive.

Batteries

Batteries are regulated in many countries. Check with your reseller to find out how to recycle used

batteries.

There are special regulations that must be met when shipping a product that has a lithium ion battery

packaged with the product or shipping a lithium ion battery. When returning a SMART Technologies

A P P E N D I X B

Hardware environmental compliance

product which contains a lithium ion battery or returning a lithium ion battery, call SMART

Technologies RMA for information on these special shipping regulations:

l 1.866.518.6791, Option 4 (U.S./Canada)

l 1.403.228.5940 (all other countries)

Packaging

Many countries have regulations restricting the use of certain heavy metals in product packaging. The

packaging used by SMART Technologies to ship products complies with applicable packaging laws.

China’s Electronic Information Products regulations

China regulates products that are classified as EIP (Electronic Information Products). SMART

Technologies products fall under this classification and meet the requirements for China’s EIP

regulations.

U.S. Consumer Product Safety Improvement Act

The United States has enacted the Consumer Product Safety Improvement Act which limits the lead

(Pb) content in products used by children. SMART Technologies is committed to complying with this

initiative.

Appendix C

Customer support

Online information and support

Visit www.smarttech.com/support to view and download user’s guides, how-to and troubleshooting

articles, software and more.

Training

Visit www.smarttech.com/trainingcenter for training materials and information about our training

services.

Technical support

If you experience difficulty with your SMART product, please contact your local reseller before

contacting SMART Support. Your local reseller can resolve most issues without delay.

N  N O T E

To locate your local reseller, visit www.smarttech.com/wheretobuy.

All SMART products include online, telephone, fax and e-mail support:

Online www.smarttech.com/contactsupport

Telephone +1.403.228.5940 or

Toll Free 1.866.518.6791 (U.S./Canada) (Monday to Friday, 5 a.m. – 6 p.m. Mountain Time)

Fax +1.403.806.1256

E-mail support@smarttech.com

Shipping and repair status

Contact SMART’s Return of Merchandise Authorization (RMA) group, Option 4, +1.866.518.6791, for

shipping damage, missing part and repair status issues.

A P P E N D I X C

Customer support

General inquiries

Address SMART Technologies

3636 Research Road NW Calgary, AB T2L 1Y1 CANADA

Switchboard +1.403.228.5940 or

Toll Free 1.866.518.6791 (U.S./Canada)

Fax +1.403.228.2500

E-mail info@smarttech.com

Warranty

Product warranty is governed by the terms and conditions of SMART’s “Limited Equipment Warranty”

that shipped with the SMART product at the time of purchase.

Registration

To help us serve you, register online at www.smarttech.com/registration.

Index

3.5 mm audio connectors 23 3D support 67

accessories

included 4

optional 5 alarms 67 aspect ratios 27-30, 66 audio

connections for 23

controlling volume of 26, 65, 78

muting 15, 78

resolving issues with 54

batteries 13, 85 Blu-ray 32

cautions ii Chinese regulations 86 closed captioning 65, 78 color wheel 51 composite video connections 30, 67, 75, 77 connection diagrams

ECP 25

projector 22 consumer product safety 86 contact information 88 contact person 68

DHCP 68, 78 display modes 65 DNS 68, 78 documentation 87 drywall 8 dust vi DVDs 32

e-mail alerts 69 ECP

about 4 lights and status of 50

using 25 EIP regulations 86 electrostatic discharge vi emergency alerts 67 emissions vi environmental requirements vi eraser 5 European Union regulations 85

fans 51, 67 flickering 57 focus 21

general inquiries 88

I N D E X

HD signal compatibility 29 head space clearance 9 height 9 Help button 24 humidity vi

image

adjusting 22 correcting alignment issues with 48 focusing 21

resolving issues with 55 important information iv indicator lights 48 input selection 26, 67, 74 inquiries 88 installation

choosing a height 9

choosing a location 8

securing 11 interactive whiteboard

about 2

indicators and controls of 48

maintaining 33

replacing an older model 8

using 24 IP address 68, 78

lamp module

cleaning 34

replacing 43

resolving issues with 52 languages 65 LEDs See indicator lights letterboxing 28-29 light sources 8 Limited Equipment Warranty 88 lithium ion batteries 85

location 8, 68 Low Power mode 25

MAC address 78 MAC support 28 mounting template 9 mute control 15, 78

native video formats 27 network communication 23, 53, 68, 78

online support 87 options 5 original packaging 62

packaging 86 passwords 60, 69 pen tray

about 3

locking to the interactive whiteboard 11 pens 5 peripheral sources 31 pillarboxing 28-29 power 23, 26, 65, 72, 74 projector

about 3

adjusting settings for 15

adjusting the image of 22

cleaning 34

connection diagram for 22

displaying the name of 68

focusing the image of 21

installing 7

lights and status of 49

locating the serial number on 60

remotely managing 63

SMART X800i4 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Safety warnings, cautions and important information

Environmental requirements

Contents

About your interactive whiteboard system

SMART Board X800i4 interactive whiteboard system features

SMART Board X800 series interactive whiteboard

SMART UF65 or SMART UF65w projector

Extended Control Panel (ECP)

RCA connector pod

Included accessories

Remote control

Pens

Eraser

Optional accessories

Installing your interactive whiteboard system

Choosing a location

Choosing a height

Routing the cables

Installing SMART software

Securing the interactive whiteboard system

Locking the pen tray to your interactive whiteboard

Securing the projector to the boom

Using your interactive whiteboard system

Using your projector

Using your remote control

Installing the remote control battery

Using the remote control buttons

Adjusting projector settings

Focusing the image

Adjusting the image

SMART UF65 or SMART UF65w projector connection diagram

Using your interactive whiteboard

Using the Extended Control Panel (ECP)

Using the RCA connector pod

Integrating other devices

Video format compatibility

Native video format

Video format compatibility

SMART UF65 projector

SMART UF65w projector

HD and SD signal format compatibility

SMART UF65 projector

SMART UF65w projector

Video system signal compatibility

SMART UF65 projector

SMART UF65w projector

Connecting peripheral sources and outputs

Maintaining your interactive whiteboard system

Maintaining your interactive whiteboard

Cleaning the projector

Removing the projector from the boom

Accessing the lamp module

Vacuuming the lamp module and projector vents

Replacing the lamp module and lamp cover

Replacing the projector

Focusing and adjusting the projector image

Replacing the projector lamp

Removing and replacing the projector lamp module

Resetting the lamp timer

Troubleshooting your interactive whiteboard system

Correcting image alignment issues

Interactive whiteboard indicators and controls

Projector lights and status

ECP lights and status

Projector error states

Your projector doesn’t respond to commands

The “Projector Overheated” message appears

The “Fan Failure” message appears

The “Color Wheel Failure” message appears

The “Lamp Failure” message appears

The projector Power light isn’t lit

Resolving network communication issues

Resolving audio issues

Resolving video issues

Resolving image issues