SMART Table 230i Hardware User's Manual

SMARTTable™ 230i

interactive learning center

Hardware user’s guide

Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Register online at smarttech.com/registration.

Keep the following information available in case you need to contact SMARTSupport.

Serial number:

Date of purchase:

Trademark no tice

SMARTTable, SMARTBoard, SMARTExchange, SMARTPodium, DViT, SMARTNotebook, SMARTDocumentCamera, SMARTSync, smarttech, the SMART l ogo
and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countri es. W indows and Windows Vista are either
registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countri es. M ac and Macintosh are r egistered trademarks of Apple Inc., registered in
theU .S. and other countries. All other thir d-par ty pr oduct and company names m ay be trademarks of their respective owners.

Copyright notice

© 2011 SMARTTechnologiesULC. All r ights reserved. No part of this publicationmay be reproduced, transmitted, tr anscribed, stored in a retrieval system or translated
into any language in any form by any means wi thout the prior w ritten consent ofSMARTTechnologiesULC. Information in this manual is subject to change w ithout notice
and does not represent a commitment on the part of SMART.

Oneor more of the following patents: US6326954and US7151533. Other patents pending.

10/2011

Important information

W  W A R N I N G

l Failure to follow the installation instructions shipped with your SMARTTable™ interactive

learning center could result in personal injury and product damage.

l Ensure that any cables extending across the floor to your SMART product are properly

bundled and marked to prevent a trip hazard.

l Make sure an electrical socket is near your SMART product and remains easily accessible

during use.

l Lock the casters before allowing children to use your table.

l Do not climb (or allow children to climb) on your table. Climbing on your table could result in

personal injury and product damage.

l To reduce the risk of fire or electric shock, do not expose your SMART product to rain or

moisture.

l Use caution when servicing your table’s internal parts even after you disconnect the power.

The uninterruptible power supply (UPS) continues to provide dangerous voltages to the

computer and projector after you disconnect the AC power source.

l Do not stare (or allow children to stare) directly into the projector’s beam of light.

l Do not attempt to service the projector other than by performing routine lamp replacement.

Only an authorized service provider should provide service. Aside from the lamp module,

there are no users-serviceable parts inside the unit.

l Do not remove any screws other than those specified in the lamp replacement instructions.

l Do not touch or replace the projector lamp (which will be very hot) for at least an hour after

shutdown. Touching the lamp can cause severe burns.

l Do not puncture, crush, heat or disassemble the remote control battery, expose it to fire or

any liquid, short its terminals, or abuse the battery in any other way because this may cause

the battery to explode or ignite, and could cause a fire or personal injury.

l If the remote control battery leaks, ensure that you do not get battery fluid in your eye. If you

do, immediately rinse the affected eye with water and seek medical attention.

i

I M P O R T A N T IN F O R M A T I ON

l Do not install the remote control battery backwards or reverse its polarity. Do not install

battery types other than the one specified in the documentation. Both of these actions can

cause damage to the remote control and can cause a fire or personal injury.

C  C A U TI O N

l Disconnect the power cable only after you turn off the table as documented in this guide and

the indicator lights and fans turn off. Disconnecting the power cable at any other time can

shorten the life of the projector lamp.

l Do not place cords, boxes or other items on the surface of your table. Doing so can scratch

the surface.

l If your SMART product becomes wet, dry it completely before turning it on.

l SMART Technologies recommends that you use the remote control to complete only the

procedures documented in this guide. Using the remote control for other purposes may

change the projector’s settings, which were specifically configured for the table.

I  I MP O R TA N T

l Do not operate your table’s projector in environments that are higher than 10,000' (3,000 m)

above sea level.

l Your SMARTTable is sensitive to infrared radiation and can interpret bright light as touches.

It could be necessary to turn off or remove any pot lights or other incandescent lighting in the

room and move your table away from bright windows, or close any open blinds or curtains

before using your SMARTTable.

l Your table’s surface does not respond to touch until the computer completes its startup

process. Wait 30 to 60 seconds after you turn on your table before you touch the surface.

l Before you clean your table, turn it off so that you do not inadvertently start applications when

you wipe the surface.

l Do not place keyboards, mouse devices or other objects on the touch surface. The camera

may interpret these objects as touches if they are placed on the touch surface.

l This product contains lithium button cell batteries in the computer and in the remote

control (perchlorate material—special handling may apply).

ii

Contents

Important information i

Chapter 1: Getting started 1

About your SMART Table 1
How your SMARTTable works 2
What’s included with your SMARTTable 3
Using your SMARTTable with other SMART products 5

Chapter 2: Using your SMARTTable 7

Turning your SMARTTable on or off 7
Using SMARTTable software 10
Using your SMARTDocumentCamera with your table 12

Chapter 3: Maintaining your SMARTTable 13

Cleaning your SMARTTable 13
Updating the software 13
Orienting the image 14
Replacing the projector lamp 16

Chapter 4: Using the remote control 17

Locating the remote control 18
Setting the projector for high altitudes 18
Replacing the remote control battery 19

Appendix A: Troubleshooting 21

Troubleshooting power and connection issues 21
Setting up your table for troubleshooting touch issues 22
Restarting SMARTTable Activities 23
Diagnosing basic problems with touch 24
Remodeling the background 26

Appendix B: Hardware environmental compliance 27

Waste Electrical and Electronic Equipment regulations (WEEE directive) 27
Restriction of Certain Hazardous Substances (RoHS directive) 27
Batteries 27
Packaging 28
Covered electronic devices 28
China’s Electronic Information Products regulations 28
U.S. Consumer Product Safety Improvement Act 28

iii

Chapter 1

About your SMART Table 1
How your SMARTTable works 2
What’s included with your SMARTTable 3

The SMART Table USB drive 3
Power cable 3
Keys 4
Projector remote control 4
Installation instructions 4
Uninterruptible power supply (UPS) 4

UPS installation instructions 4

Warranty information 5

Using your SMARTTable with other SMART products 5

This guide is intended for teachers and application developers. It introduces you to SMARTTable

software and explains how to use, maintain and troubleshoot your table.

N  N OT E

For information on setting up your SMARTTable interactive learning center or its accessories, see

the SMARTTable 230i textless installation instructions (smarttech.com/kb/141081) included with

your SMARTTable.

About your SMART Table

Your SMARTTable interactive learning center has a

touch-sensitive surface. By touching the surface, students can
create, select, move and resize digital objects. More than one

student can touch the surface at a time. This encourages

collaboration and cooperation as students learn and play together.

Using a Wi-Fi® network connection to a computer with

SMARTSync™ classroom management software, teachers can

1

C H A P T E R 1

Getting started

observe students’ tabletop activities from a distance, take control of the table, and capture and print

the tabletop image.

SMARTTable software includes interactive applications, learning activities and educational games.

You can also download any of the SMARTTable activity packs or applications available on the

SMARTExchange™ website (exchange.smarttech.com) and customize the activities using

SMARTTable Toolkit. Install and run the toolkit on your computer and then transfer your activity

packs using a USB drive or SMARTSync software.

You can use your table with other SMART products, including the SMARTDocumentCamera™ and

SMARTNotebook™ collaborative learning software, as part of an overall learning solution. For

example, you can introduce a new concept to students on a SMARTBoard™ interactive whiteboard,

and then ask the students to explore the idea in detail using the SMARTTable interactive learning

center.

How your SMARTTable works

Your table contains five main components:

l Computer

l Projector

l Speakers

l Camera

l Surface

l Uninterruptible power supply (UPS)

The computer runs the SMARTTable software, the projector projects the computer’s display onto the

surface, the speakers play the computer’s audio and the camera detects students’ touch on the

surface. Combined, these components allow students to interact with SMARTTable software.

The computer, projector, speakers, camera and UPS are inside the SMARTTable cabinet, and the

surface is on the SMARTTable top. The uninterruptible power supply (UPS) provides backup power

to the computer if power is unexpectedly disconnected from the SMARTTable, allowing the

computer to shut down safely.

Your SMARTTable uses technology based on DViT™ (DigitalVisionTouch) technology to detect

multiple students’ touches. Other SMART products use DViT technology, including select

SMARTBoard interactive whiteboards, SMARTBoard interactive displays and SMARTPodium™

interactive pen displays.

2

C H A P T E R 1

Getting started

What’s included with your SMARTTable

Your table includes the following items:

l SMART Table USB drive

l Power cable

l Keys

l Projector remote control

l Installation instructions

l Uninterruptible power supply (UPS)

l Warranty information

The SMART Table USB drive

The USB drive contains the SMARTTable Toolkit software as

well as links to user’s guides. Use the USB drive to do the

following:

l Install the SMARTTable Toolkit on a Windows® or Mac

computer

l Install new activity packs and applications on your SMARTTable

l Update any SMARTTable software

N  N OT E S

l The SMART Table USB drive can store up to 2 GB of files (preloaded software takes up

approximately half of the storage capacity).

l If you lose your SMART Table USB drive, you can order a new one from your reseller, or you

can use another USB drive to transfer files to your table. The USB drive you use must be

formatted for use with Windows operating systems.

Power cable

The power cable provided with your SMARTTable is specific to

your region and should work with outlets in your school.

Connect the power cable to the SMARTTable following the

instructions in the SMARTTable 230i textless installation instructions (smarttech.com/kb/141081).

3

C H A P T E R 1

Getting started

If you must extend the power cable across the floor, ensure it’s properly marked to prevent a trip

hazard. SMARTTechnologies recommends that you connect the power cable to a power bar rather

than directly to an outlet. If you lose the cable, or if it becomes damaged, contact your support

representative for a replacement.

Keys

The keys allow you to lock the cabinet to prevent unwanted access to the

computer and projector. Store the keys in a convenient, safe location.

Projector remote control

The projector remote control is stored on the inside of the cabinet. You don’t need the remote control

while using the table, but SMART recommends that you keep it inside the cabinet so you can easily

locate it when you need to turn the projector on or off or to adjust the projector’s settings while

servicing the table.

Installation instructions

Follow the SMARTTable 230i textless installation instructions (smarttech.com/kb/141081) to

unpack and set up your SMARTTable.

Uninterruptible power supply (UPS)

The UPS provides power to the computer when power fails or if the power cable is disconnected

during table operation. The UPS generates an audible alarm and signals the computer to shut down

safely to protect the computer’s operating system from damage.

I  I MP O R TA N T

l The UPS does not provide power to other table components. You must connect the

SMARTTable to a power outlet to resume normal operation.

l The UPS is not installed in your SMARTTable when you receive it. You can use the table

without the UPS, but SMART highly recommends that you install the UPS to protect the

computer’s operating system when power is accidentally or suddenly removed.

UPS installation instructions

Use the installation instructions provided or see Installing the 110/120V Battery Backup in Your

SMARTTable ST230i (smarttech.com/kb/141058) or see Installing the 220/240V Battery Backup in

Your SMARTTable ST230i (smarttech.com/kb/141684) to install and connect the UPS, and to

connect the projector and computer cables.

4

C H A P T E R 1

Getting started

Warranty information

Retain the warranty information in case an issue occurs with your SMARTTable during the warranty

period.

Using your SMARTTable with other SMART
products

The SMARTTable complements several SMART products including SMARTBoard interactive

whiteboards, SMARTSync software and SMARTDocumentCameras. You can easily transfer files

from your computer directly to the SMARTTable using SMARTSync software or a USB drive. You

can connect a SMARTDocumentCamera directly to the SMARTTable, allowing students to capture

images in real-time and explore them on the table’s surface.

5

Chapter 2

Turning your SMARTTable on or off 7

Turning on your SMARTTable 8
Turning off your SMARTTable 9
Power loss to your table 10

Using SMARTTable software 10

Student mode 10
Teacher mode 11
Switching modes without inserting a USB drive 11

Using your SMARTDocumentCamera with your table 12

After you set up your SMARTTable as documented in the SMARTTable 230i textless installation

instructions (smarttech.com/kb/141081) it’s ready to use.

C  C A U TI O N

Do not leave objects on the table’s surface for extended periods.

N  N OT E

Your SMARTTable is sensitive to infrared radiation and can interpret bright light as touches. It

could be necessary to turn off or remove any pot lights or other incandescent lighting in the room

and move your table away from bright windows, or close any open blinds or curtains before using

your SMARTTable.

Turning your SMARTTable on or off

After you set up your SMARTTable, you can turn it on or off by following these procedures.

7

C H A P T E R 2

Using your SMARTTable

Turning on your SMARTTable

g To turn on your table

1. Connect the power cable to an outlet or to a power bar and then turn on the power bar.

N  N OT E

SMART recommends connecting the power cable to a power bar.

2. Push the Reset button located on the side your table.

Your SMARTTable computer and projector turn on. The computer completes its startup

process, and the SMART Table Activities menu appears.

I  I MP O R TA N T

Avoid touching the table surface until the projector starts up and an image appears. Because

the table is touch-sensitive even though you cannot see an image, you could disrupt the

start-up process or open activities unintentionally.

8

C H A P T E R 2

Using your SMARTTable

Turning off your SMARTTable

N  N OT E S

l You can’t use the Reset button to turn off the SMARTTable.

l If you press the Reset button for more than 30 seconds, the computer resets but the projector

turns off.

The following procedure shows the correct way to turn off your SMARTTable.

g To turn off your table

From the SMART Table Activities menu, press .

1.

The button moves to another corner.

2. Repeat step 1 for the number of students you’ve set up your table for.

A message appears, informing you that the computer shutdown process will begin in 30

seconds.

C  C A U TI O N

o

Do not disconnect the power cable or turn off the power bar until after the fans turn off.

Disconnecting the power cable or turning off the power bar at any other time can cause

projector failure and voids the warranty.

o

To prevent a power surge, wait 60 seconds before plugging it back in if you don’t have

a UPS installed.

T  TI P S

o

A chime sound plays when the message first appears. This is useful in situations
where you’re away from the SMARTTable and the students accidentally press .

o

Press Cancel if you accidentally press .

9

C H A P T E R 2

Using your SMARTTable

Power loss to your table

If the power cable is disconnected or a power bar is turned off while the SMARTTable is turned on,

the projector turns off immediately and an audible warning signifies that the SMARTTable computer

is running on the uninterruptible power supply’s (UPS) battery power. After 30 seconds, the UPS

signals the computer to shut down to protect the computer’s operating system.

If you reconnect the power cable within 30 seconds, the SMARTTable returns to normal operation,

and the projector performs startup tests before the lamp starts up.

Using SMARTTable software

SMARTTable Activities starts automatically when you turn on the table. The SMART Table

Activities menu has two modes, Student and Teacher.

Student mode

Student mode is the default mode. It enables students to launch activities that were specifically

designed for students in early primary grades.

10

C H A P T E R 2

Using your SMARTTable

Teacher mode

Teacher mode appears when you connect a USB drive to one of the USB receptacles located on the

outside of your table. This mode enables you to set the number of students, orient the surface,

synchronize and choose activity packs and applications, and complete other configuration tasks as

documented in this guide.

For more information on SMARTTable activities, see the SMARTTable Software and SMARTTable

Toolkit User’s Guide (smarttech.com/kb/155136).

Switching modes without inserting a USB drive

You can also switch from Student mode to Teacher mode without inserting a USB drive.

g To switch from Student mode to Teacher mode without a USBdrive

1. Hold five fingers down on the center of the table.

After approximately 10 seconds, the Cog wheel icon appears in one corner of the table.

11

C H A P T E R 2

Using your SMARTTable

While maintaining finger pressure on the center of the table, press the Cog wheel icon

2.

with your other hand.

The menu switches to Teacher mode.

Press the Cog wheel icon to return to Student mode.

3.

Using your SMARTDocumentCamera with your
table

With your SMARTDocumentCamera connected to your SMARTTable, you can capture images

directly from the document camera onto the table’s screen when using applications that support this

functionality. You can use the 280 and 330 models of the SMARTDocumentCamera with your table.

You can use the zoom in and out feature from the control panel on the table’s display. Refer to your

SMARTDocumentCamera User’s Guide for more information.

g To connect your document camera to your table

1. Verify that your SMARTTable is on and in Student mode.

2. Connect your USB cable’s USB B plug to your document camera, and then connect the USB A

plug to one of your SMARTTable USB connectors.

3. Select an application such as Media or SMARTNotebook software that supports the use of the

document camera.

The document camera icon appears on the table’s desktop.

12

Chapter 3

Cleaning your SMARTTable 13
Updating the software 13

Installing software updates 13
Orienting the image 14
Replacing the projector lamp 16

Your SMARTTable requires minimal maintenance. This chapter describes the four most common

maintenance tasks.

Cleaning your SMARTTable

Use an alcohol-free household glass cleaner, such as Windex® glass cleaner, to clean the surface at

regular intervals. You can also use a vinegar and water or a bleach and water solution to clean and

disinfect your table.

N  N OT E

Before you clean your SMARTTable, turn it off so you don’t inadvertently start applications when

you wipe the surface.

Updating the software

Installing software updates

I  I MP O R TA N T

SMART Product Update (SPU) does not check for updates for the table computer’s software.

Refer to the SMARTTable Software and SMARTTable Toolkit User’s Guide

(smarttech.com/kb/155136) for instructions on manually checking the software version installed on

13

C H A P T E R 3

Maintaining your SMARTTable

your table computer against the latest version available on the downloads page of the SMART

website (smarttech.com/downloads).

Orienting the image

Whenever you or a student touch the table’s surface, a small × or • should appear directly below the

touch point. If the × or • doesn’t align with your touch point, you might need to orient the image.

N  N OT E

Your SMARTTable is sensitive to infrared radiation and can interpret bright light as touches. It

could be necessary to turn off or remove any pot lights or other incandescent lighting in the room

and move your table away from bright windows, or close any open blinds or curtains before using

your SMARTTable.

g To orient the image

1. Turn on the SMARTTable interactive learning center.

The SMART Table Activities menu appears.

2. Connect your USB drive to your table.

OR

Follow the procedure in Switching modes without inserting a USB drive on page 11.

The menu changes from Student mode to Teacher mode.

3. Press Orient.

The orientation screen appears.

14

C H A P T E R 3

Maintaining your SMARTTable

4. Press your finger on the center of the first target until the red cross moves to the next target,

and then repeat this step for each target.

The display changes to the edge orientation mode and eight arrows appear around the edge of

the screen.

5. Use your finger to drag the highlighted arrow to the edge of the screen.

The arrow changes to a + symbol and the next arrow is highlighted.

6. Repeat step 5 for all remaining arrows.

When you complete the orientation procedure, the Teacher mode SMARTTable Activities

menu appears.

15

C H A P T E R 3

Maintaining your SMARTTable

7. Disconnect your USB drive.

OR

Press the Cog wheel icon.

The menu changes from Teacher mode to Student mode.

Replacing the projector lamp

The average life of a projector lamp is 2,000 hours. When the projector lamp has been used for 2,000

hours or more, the following message appears on the SMARTTable surface:

It is time to replace the lamp. Use the procedure in the User’s Guide

to replace the lamp as soon as possible.

For more information about replacing the lamp or adjusting the table’s image, see Replacing the Lamp

on your SMARTTable ST230i (smarttech.com/kb/141683).

16

Chapter 4

Locating the remote control 18
Setting the projector for high altitudes 18
Replacing the remote control battery 19

Your SMARTTable includes a remote control for the projector. SMARTTechnologies configures the

projector for your SMARTTable and you need to use the remote control in only the following

situations:

l Setting the projector for high altitude use

l Resetting the projector lamp time after replacing the projector lamp

C  C A U TI O N

SMARTTechnologies recommends that you use the remote control to complete only the

procedures documented in this chapter. Using the remote control for other purposes may change

the projector’s settings, which were specifically configured for the SMARTTable.

N  N OT E

The projector’s receiver is located at the bottom of the projector. If you need to use the remote

control to make changes on the projector’s menu, open the door and point the remote at the bottom

of the projector.

17

C H A P T E R 4

Using the remote control

Locating the remote control

The remote control is located inside the cabinet behind the metal bar. Return it to the same location

when you’re finished using it.

Setting the projector for high altitudes

If you’re using your SMARTTable at 5,000' to 10,000' (1,500 m to 3,000 m) above sea level, set the

projector for high altitude use. This increases the cooling efficiency of the projector’s fans.

I  I MP O R TA N T

Do not operate your SMARTTable at altitudes higher than 10,000' (3,000 m) above sea level.

g To set the projector for high altitude use

1. Press MENU on the remote control.

The projector’s setup menu appears.

2. Press until you select Option Settings 2, and then press ENTER.

3. Press until you select High Altitude, and then press ENTER.

Press or to change the high altitude use setting from Off to On, and then press ENTER.

4.

5. Press MENU to close the projector’s setup menu.

18

C H A P T E R 4

Using the remote control

Replacing the remote control battery

The remote control uses a CR2025 battery, which you can purchase from a retail store or supplier.

W  W A R N I N G

Install only a CR2025 battery in the remote control. Installing any other type of battery can result in

an explosion and risk of fire and personal injury.

N  N OT E

Dispose of the old battery following local rules and regulations.

g To replace the remote control battery

1. Place your fingernail on the groove of the battery holder on the back

of the remote control (1).

2. While holding down the release on the side (2a), pull out the holder

(2b).

3. Remove the old battery from the battery holder.

4. Place the new battery in the battery holder.

W  W A R N I N G

Ensure the + side of the battery is facing up (so that you can see it). Do not install the battery

upside down.

5. Place the battery holder back in the remote control, and then push it in until it clicks into place.

19

Appendix A

Troubleshooting power and connection issues 21
Setting up your table for troubleshooting touch issues 22
Restarting SMARTTable Activities 23
Diagnosing basic problems with touch 24
Remodeling the background 26

If you set up your SMARTTable following the procedures in the SMARTTable 230i textless

installation instructions (smarttech.com/kb/141081) included with your SMARTTable, touch should

work without any problems. However, if problems occur, follow the procedures in this chapter to

resolve them. You can also visit smarttech.com/support to view and download how-to and

troubleshooting articles and more.

Troubleshooting power and connection issues

I  I MP O R TA N T

Turn off your SMARTTable before checking or disconnecting cables inside the cabinet.

The following table presents solutions if the table isn’t operating properly:

Issue Solution

The table isn’t receiving power

To check the power system

Check that the external power cable is plugged in.

1.

Check that the UPS is on and the On Line indicator is

2.
illuminated green.

Check that the UPS internal battery is connected properly.

3.
Refer to the SMARTTable ST230i textless instructions

(smarttech.com/kb/141081).

Check that the table’s projector is connected to the UPS

4.
Surge output.

21

A P P E N D I X A

Troubleshooting

Issue Solution

The Reset button’s blue

indicator isn’t illuminated.

There’s no image on the

SMARTTable screen.

The Windows Advanced

Options menu appears on the

table’s screen

The Unable to initialize camera

error appears.

Check that the computer’s power cable is securely plugged in.

The projector didn’t start properly due to a power interruption or
reset.

Use the projector’s remote control to turn on the projector.

The software didn’t start properly due to a sudden power loss or
reset.

I  I MP O R TA N T

Verify that the table’s UPS is installed correctly.

To restart the table’s software

Connect a keyboard to one of the two USB receptacles on

1.
the side of the table.

Restart the table.

2.

Select Start Windows Normally.

3.

The SMARTTable camera’s USB cable isn’t connected properly.

To check camera cable connections

Turn off the SMARTTable.

1.

Remove the table’s door to access the computer and

2.
projector.

Verify that the camera’s USB cable is properly connected to

3.
the computer.

N  N OT E

Refer to the instructions that came with your table for
more information. You can also visit

smarttech.com/support to view and download how-to and

troubleshooting articles.

Verify that the USB cable is properly connected to the

4.
camera by disconnecting and connecting the cable.

Setting up your table for troubleshooting touch issues

The troubleshooting procedures in the following sections require you to close SMARTTable

Activities, and then connect a keyboard and mouse.

22

A P P E N D I X A

Troubleshooting

You can connect to your SMARTTable any keyboard and mouse that have USB connectors using

the two USB receptacles on the side of the unit.

g To set up your SMARTTable for troubleshooting

1. Turn on your SMARTTable.

The SMARTTable Activities menu appears.

2. Connect your USB drive to your table.

OR

Follow the procedure in Switching modes without inserting a USB drive on page 11.

The menu changes from Student mode to Teacher mode.

3.

Press .

The SMARTTable Activities software closes.

4. Disconnect your USB drive (if connected), then connect a keyboard and mouse to the USB

connectors on the side of your SMART Table.

I  I MP O R TA N T

Do not place the keyboard or mouse on the touch surface.

The camera might interpret the mouse and keyboard as

touches if they are on the touch surface.

Restarting SMARTTable Activities

After resolving problems with touch, restart SMARTTable Activities.

g To restart SMARTTable Activities

1. Minimize, but don’t close, the SMART Touch Service window.

2. Double-click the SMART Table Activities shortcut icon.

SMARTTable Activities start.

23

A P P E N D I X A

Troubleshooting

Diagnosing basic problems with touch

The following table presents basic touch-related problems and solutions:

Issue Solution

Touch isn’t working, and the

Windows desktop is visible.

Touch isn’t working, and a

message appears informing you

that the camera failed to

initialize.

Touch isn’t working properly,
and one or more white spots
appear in the two upper
quadrants of the SMART Touch
Service screen.

Touch isn’t working or doesn’t

line up with your contact point.

SMARTTable software isn’t installed, or the software isn’t
running. Click the SMARTTable icon on the desktop to start the
software.

The camera may have disconnected from the computer during
shipping.

Open the SMARTTable cabinet and reconnect the cable from the
camera to the computer. If touch doesn’t work or the camera
doesn’t initialize, launch SMART touch service from your desktop,
or see Fixing Touch Issues with Your SMARTTable
(smarttech.com/kb/135486).

Infrared radiation may be interfering with the camera’s ability to
sense touch.

Turn off or remove any pot lights or other incandescent lighting in
the room.

Close any open blinds or curtains to prevent direct sunlight from
shining on your SMARTTable.

To access the SMART Touch Service screen

Set up your table for troubleshooting. (See Setting up your

1.
table for troubleshooting touch issues on page 22.)

Select SMART Touch Service on the Windows task bar.

2.

The orientation may be incorrect. When orienting the image, press
and hold each target until the red cross moves to the next target or
touch the surface lightly. Pressing too hard on the surface might
register as multiple touches.

24

I  I MP O R TA N T

Ensure the cabinet doors are closed when orienting or using the
table.

A P P E N D I X A

Troubleshooting

Issue Solution

Touch isn’t working, and the

SMART Tables Activities menu

appears.

You followed the solutions in

this table but touch still isn’t

working.

Camera drivers didn’t load in the correct sequence.

To restart the drivers in sequence

Set up your table for troubleshooting. (See Setting up your

1.
table for troubleshooting touch issues on page 22.)

Click SMART Touch Service, and then select Options >

2.
Settings.

The SMART Touch Options dialog box appears.

Press Restore Defaults, and then check to see if touch is

3.
working properly.

Restart the SMARTTable to load the drivers in sequence.

4.

Remodel the background. (See Remodeling the background on the

next page.)

25

A P P E N D I X A

Troubleshooting

Remodeling the background

When you turn on your SMARTTable, the camera models the touch surface’s background allowing

the camera to detect touch. Problems with background modeling can cause the camera to detect

extra touches, causing your SMARTTable to respond erratically. Remodel the background in these

situations to remove the detection of extra touches.

g To remodel the background

1. Set up your table for troubleshooting. (See Setting up your table for troubleshooting touch

issues on page 22.)

2. Click the SMART Touch Service task bar button.

The SMART Touch Service screen appears.

3. Ensure the keyboard, the mouse and your fingers aren’t on the touch surface, and then select

Calibration > Model Background.

The SMARTTable software models the background. When you move your fingers across the

touch surface, a set of red markers appears in the bottom-left quadrant of the SMART Touch

Service window.

4. If touch is working correctly, restart the SMARTTable applications.

OR

If touch isn’t working correctly, contact SMARTSupport by visiting smarttech.com/support.

26

Appendix B

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment regulations (WEEE directive)

Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment

sold within the European Union.

When you dispose of any electrical or electronic equipment, including SMARTTechnologies

products, we strongly encourage you to properly recycle the electronic product when it has reached

end of its life. If you require further information, please contact your reseller or SMARTTechnologies

for information on which recycling agency to contact.

Restriction of Certain Hazardous Substances (RoHS directive)

This product meets the requirements of the European Union’s Restriction of Certain Hazardous

Substances (RoHS) directive 2002/95/EC.

Consequently, this product also complies with other regulations that have arisen in various

geographical areas, and that reference the European Union’s RoHS directive.

Batteries

Batteries are regulated in many countries. Check with your reseller to find out how to recycle used

batteries.

There are special regulations that must be met when shipping a product that has a lithium ion battery

packaged with the product or shipping a lithium ion battery. When returning a SMARTTechnologies

27

A P P E N D I X B

Hardware environmental compliance

product which contains a lithium ion battery or returning a lithium ion battery, call

SMARTTechnologies RMA for information on these special shipping regulations:

l 1.866.518.6791, Option 4 (U.S./Canada)

l 1.403.228.5940 (all other countries)

Packaging

Many countries have regulations restricting the use of certain heavy metals in product packaging. The

packaging used by SMARTTechnologies to ship products complies with applicable packaging laws.

Covered electronic devices

Many U.S. states classify monitors as covered electronic devices and regulate their disposal.

Applicable SMARTTechnologies products meet the requirements of the covered electronic devices

regulations.

China’s Electronic Information Products regulations

China regulates products that are classified as EIP (Electronic Information Products).

SMARTTechnologies products fall under this classification and meet the requirements for China’s

EIP regulations.

U.S. Consumer Product Safety Improvement Act

The United States has enacted the Consumer Product Safety Improvement Act which limits the lead

(Pb) content in products used by children. SMARTTechnologies is committed to complying with this

initiative.

28

SMARTTechnologies

smarttech.com/support

smarttech.com/contactsupport