SMART Sympodium ID350, Sympodium ID370 Installation Manual

Installation Guide

Sympodium® ID350/ID370

Interactive Pen Display

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FCC Warning

This equipment has been tested and found to comply with the limits for a “Class B” digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufac turer’s instructions, may cause harmful inter ference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception (this can be determined by turning the
equipment off and on) the user is encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation bet ween the equipment and receiver.

• Connec t the equipment into an outlet on a circuit different from that to which the receiver is connec ted.

• Consult the dealer or an experienced radio/T V technician for help.

Any changes or modifications to this “Class B” digital device that have not been expressly approved by SMART
Technologies Inc . could void the user’s authority to operate the equipment.

Trademark Notice

Sympodium, SMART Board, Notebook, all SMART product logot ypes and the SMART logo are trademarks of SMART
Technologies Inc . Microsoft and Windows are either regis tered trademarks or trademarks of Microsoft Corporation
in the U.S. and/or other countries. Macintosh and Mac OS are trademarks of Apple Computer Inc., registered in
the U.S. and other countries. All other third-party produc t and company names are mentioned for identification
purposes only and may be the trademarks of their respective owners .

Copyright Notice

© 2002–2006 SMART Technologies Inc. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means
without the prior written consent of SMART Technologies Inc. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.

U.S. Patent Nos. 5,448,263; 6,141,00 0; 6,326,954; 6,337,681; 6,741,267 and 6,746,636. Canadian Patent No. 2,058,019.
Other U.S., Canadian and foreign patents pending.

Printed in Canada 05/200 6

Important Information

Please read this manual carefully before setting up and using your Sympodium® interactive pen
display.

WARNING

WARNING

WARNING

CAUTION

CAUTION

If the screen is damaged, don’t touch any liquid that leaks from it. This liquid is an
irritant. If the liquid makes contact with your skin, eyes or mouth, immediately rinse
the area with running water for at least 15 minutes. Consult a physician if the liquid
makes contact with your eyes or mouth.

Don’t open or disassemble the Sympodium interactive pen display. You risk
electrical shock from the high voltage inside the casing. Also, if you open the
casing, you’ll void the warranty.

Don’t let children play with the pen. They may accidentally remove the small tip,
which can be a choking hazard.

The screen is extremely sensitive to liquids. Don’t apply glass cleaner, an organic
solvent (such as alcohol), or even a mild detergent to the screen. If you use these
cleaners, you may damage the screen’s finish or the unit’s electronics. Also, you’ll
void the warranty.

Don’t use the interactive pen display in a facility control system or any other
environment that requires extremely high reliability; the interactive pen display can
interfere with or cause other electronic devices to malfunction, or other devices can
interfere with or cause the interactive pen display to malfunction. Where use is
prohibited, turn off the interactive pen display to prevent the possibility of it
interfering with or causing other electronic devices to malfunction. SMART doesn’t
accept any liability for direct or consequential damages.

CAUTION

Use only the power adapter that came with the interactive pen display. Other
adapters won’t work properly, can damage the interactive pen display, and can
create a fire hazard. If you use a different power adapter, you’ll void the warranty.

Other Precautions

For proper installation, read this guide carefully and observe the following precautions.

The Interactive Pen Display

• Don’t place sharp or heavy objects on the interactive pen display.

• Don’t connect or disconnect the video or power cable if the interactive pen display or your
computer is on. If you do, you can damage the LCD screen and/or the computer video card.

99-00724-00 REV B0 Important Information i

• Connect the interactive pen display to a computer with an appropriate video card as an
inappropriate video card may damage the screen:

– If you’re using an ID350, connect it to a computer with a video card that can support XGA

resolution and a refresh rate no higher than 70 Hz.

– If you’re using an ID370, connect it to a computer with a video card that can support SXGA

resolution and a refresh rate of 75Hz.

• Don’t block the interactive pen display’s ventilation holes, as this can cause it to overheat.

• If you move the interactive pen display, hold it on the sides or the back. Don’t apply pressure to
the screen.

The Tethered Pen

• The tethered pen is a sealed unit that contains electronics but no batteries. If you attempt to
open the tethered pen, you’ll damage these electronics. This will make the tethered pen
unusable and void the warranty.

• Don’t touch the screen with any instrument other than the supplied pen because other
instruments may damage the screen’s coating.

• Don’t use a pen that has worn down to a sharp or angular tip, as it may damage the screen.

• Don’t immerse the pen in water.

The Environment

• Avoid setting up and using the interactive pen display in an area with excessive levels of dust,
humidity and smoke or where it’s exposed to direct sunlight, severe temperature changes,
heat from other appliances, water or any other liquid. Operate the interactive pen display
within a temperature range of 41°F and 95°F (5°C to 35°C) and a humidity range of 20% to
80% (non-condensing). However, you can store the interactive pen display within a
temperature range of 14°F to 140°F (-10°C to 60°C) and a humidity range of 20% to 90%
(non-condensing).

• Don’t modify the power cord. Handle it carefully and avoid bending it excessively. Don’t place
the power cord in an area where it’s likely to be stepped on or pinched by items placed on or
against it. If you must run a cable over the floor, lay it in a flat, straight line, and secure it to the
floor with tape or a cable management strip of contrasting color.

• The interactive pen display comes with a three-prong, grounding-type power plug (designed to
fit into a grounding-type power outlet). If you can’t insert the plug into a power outlet, contact
an electrician to replace the power outlet. Don’t modify the power plug.

• Place the interactive pen display in a location where users will have clear and direct access to
the main power plug, as they must be able to unplug the unit at all times. Always disconnect
the interactive pen display before you install any devices or perform any maintenance.

• If possible, unplug the interactive pen display before any thunderstorms. However, don’t touch
the unit or the unit’s power plug during a thunderstorm, as there is a risk of electrical shock.

• Unplug the interactive pen display if you won’t use it for an extended period.

• Don’t hit or drop the interactive pen display or subject it to intense shock or vibration.

• If the interactive pen display requires replacement parts, use parts that are specified by
SMART Technologies Inc.

ii Important Information 99-00724-00 REV B0

Table of Contents

Important Information i

Other Precautions ...................................................................................................................................... i

Overview 1

The Interactive Screen .............................................................................................................................. 1

The Tethered Pen ..................................................................................................................................... 1

The Pen Tool, Function and Display Control Buttons................................................................................ 2

Connection Panel ...................................................................................................................................... 2

Power ........................................................................................................................................................ 2

Installing the Interactive Pen Display 3

Determining the Best Location for the Interactive Pen Display ................................................................. 3

Changing the Angle of the Interactive Pen Display ................................................................................... 4

Connecting the Interactive Pen Display..................................................................................................... 4

Integrating a Monitor or a Projector........................................................................................................... 4

Attaching the Pen ...................................................................................................................................... 5

Installing SMART Board Software ............................................................................................................. 6

Matching the Resolution............................................................................................................................ 7

Adjusting the Screen ................................................................................................................................. 8

Orienting the Screen ................................................................................................................................. 9

Securing the Interactive Pen Display....................................................................................................... 10

Uninstalling the Interactive Pen Display’s Stand ..................................................................................... 10

Other Integrations.................................................................................................................................... 11

Using the Interactive Pen Display 13

Touching the Interactive Screen.............................................................................................................. 13

Using the Pen Tool Buttons..................................................................................................................... 13

Using the Eraser...................................................................................................................................... 15

Using the Function Buttons ..................................................................................................................... 15

Storing the Pen........................................................................................................................................ 15

Maintaining the Interactive Pen Display 17

Cleaning the Screen................................................................................................................................ 17

Cleaning the Pen..................................................................................................................................... 17

Replacing the Pen Tip ............................................................................................................................. 17

Troubleshooting 19

Checking the Power of the Interactive Pen Display................................................................................. 19

Checking the Status of the Interactive Pen Display................................................................................. 20

Image Problems ...................................................................................................................................... 20

Control and Writing Problems.................................................................................................................. 21

Waste Electrical and Electronic Equipment Regulations 23

99-00724-00 REV B0 Table of Contents iii

Customer Support 25

Training ................................................................................................................................................... 25

Contacting SMART Technical Support.................................................................................................... 25

General Inquiries ..................................................................................................................................... 25

Warranty.................................................................................................................................................. 25

Registration ............................................................................................................................................. 26

Sending Feedback .................................................................................................................................. 26

Obtaining More Information on SMART Products ................................................................................... 26

Index 27

iv Table of Contents 99-00724-00 REV B0

Overview

The Sympodium® interactive pen display works with your computer and SMART Board™ software
to create an interactive presentation environment. Both the ID350 and the ID370 include dynamic
and interactive tools for creating presentations and lessons. You can control applications and
create notes using the tethered pen, all while facing the audience.

NOTE: This figure shows an
ID370. The buttons are
located in a slightly different
position on the ID350.

Interactive Screen

Function Buttons

Display Control Buttons

Pen Tool Buttons

Indicators

Power Button

USB Hub

The Interactive Screen

The ID350 interactive pen display is a 15" (38.1 cm) Liquid Crystal Display (LCD) interactive
screen.

The ID370 interactive pen display is a 17" (43.2 cm) LCD interactive screen.

Both of these screens act as input devices and output devices.

NOTE: For the interactive pen display to function properly, connect it to a computer with an
appropriate video card. An inappropriate video card may damage the screen.

• If you’re using an ID350, connect it to a computer with a video card that can support XGA
resolution (1024 × 768) and a refresh rate no higher than 70 Hz.

• If you’re using an ID370, connect it to a computer with a video card that can support SXGA
resolution (1280 × 1024) and a refresh rate of 75Hz.

The Tethered Pen

By using the tethered pen on the interactive pen display, you can control and manipulate items on
your screen, and create or remove digital ink. You can store the pen in the compartment on the top
of the unit.

99-00724-00 REV B0 Overview 1

The Pen Tool, Function and Display Control Buttons

By using the buttons on the interactive pen display, you can set the current function of the pen,
instantly activate programs and configure the display settings.

• Use the pen tool buttons to control the function of the pen tool. You can select from different
digital ink colors and an eraser button.

• Use the function buttons to perform a right-click and to access specific SMART Board tools,
such as Notebook™ software.

• Use the on-screen display control buttons to configure the display’s settings.

Connection Panel

The interactive pen display connection panel has four connectors: a USB receptacle for
connecting the supplied USB cable; a video input receptacle for the video cable from your
computer; a video output receptacle for a video cable to a projector or a monitor; and a power
receptacle for the power cable.

The interactive pen display also includes two USB connectors on its frame.

Power

The interactive pen display uses a single 12V DC power supply, which comes with the unit.

NOTE: The interactive pen display switches to the appropriate voltage automatically.

2 Overview 99-00724-00 REV B0

Installing the Interactive Pen Display

This chapter tells you how to:

• determine the best location for the interactive pen display (this page)

• change the angle of the interactive pen display (page 4)

• connect the interactive pen display (page 4)

• integrate a monitor or a projector (page 4)

• attach the pen (page 5)

• install SMART Board software (page 6)

• match your computer’s and interactive screen’s resolutions (page 7)

• adjust the screen settings (page 8)

• orient the screen (page 9)

• secure the interactive pen display (page 10)

• uninstall the interactive pen display’s stand (page 10)

Determining the Best Location for the Interactive Pen Display

Install the interactive pen display in a cool, dry location without excessive levels of dust, humidity
and smoke. Operate the interactive pen display in an environment within a temperature range of
41°F and 95°F (5°C to 35°C) and within a humidity range of 20% to 80% (non-condensing). You
can store the interactive pen display within a temperature range of 14°F to 140°F (-10°C to 60°C)
and a humidity range of 20% to 90% (non-condensing).

Take into consideration that the interactive pen display itself will generate heat whenever it’s
turned on. To maintain a consistent operating temperature, don’t block or cover any of the
ventilation holes on the back of the unit. Other external factors can affect the interactive pen
display, such as the heat generated by control systems or other electronic equipment. Make sure
there is adequate airflow around the unit.

Keep the computer keyboard and the mouse close to the interactive pen display, because the pen
won’t function until you install SMART Board software and open SMART Board tools. You should
also keep your computer within 19 1/2' (6.0 m) of the unit. This distance protects against signal
degradation that occurs with a longer USB cable. The video cable also has length limitations, so
you shouldn’t use an RGB video cable that’s longer than 50' (15 m).

To alleviate glare, you can use the attached tilt stand to angle the interactive pen display.
Alternatively, you can use a tilt stand that conforms to the standard sizes set by the Video
Electronics Standards Association (VESA). When installing a VESA-compatible stand, use M4
screws (0.16" or 4 mm wide with a 0.03" or 0.7 mm pitch) that are no longer than 0.59" (15 mm).

99-00724-00 REV B0 Installing the Interactive Pen Display 3

Changing the Angle of the Interactive Pen Display

You can adjust the stand to change the angle of the interactive pen display.

NOTE: For information on how to remove or install the stand, see page 10.

To change the angle of the interactive pen display

1. Hold the interactive pen display to support its weight while you adjust the stand.

2. Push the stand’s locking mechanism towards the top of the interactive pen display, adjust the
angle of the stand and then release the locking mechanism.

Connecting the Interactive Pen Display

CAUTION

Use only the cables provided with your interactive pen display. Other cables can
damage the interactive pen display.

Don’t connect the video or power cables if the interactive pen display or your
computer is on. Doing so can damage the interactive pen display or your computer.

To connect the interactive pen display

1. If you haven’t done so already, shut down your computer.

2. Connect the supplied video cable to the Analog RGB IN receptacle on the interactive pen
display, and connect the other end of this cable to the monitor port on the computer.

3. Connect the supplied USB cable to the USB receptacle on the interactive pen display, and
then connect the other end of this cable to an available USB receptacle on your computer.

4. Connect the power supply to the DC IN receptacle on the interactive pen display, and then
connect the power cable to the power supply.

5. Turn on the computer and the interactive pen display.

NOTE: If you must install drivers for your computer, search for them in the operating system
folders.

Integrating a Monitor or a Projector

If you want, you can connect a projector or another monitor directly to the interactive pen display.
With this setup, whatever you display on the interactive pen display also appears on the other
display. When you connect a projector or a monitor, the video signal from the computer is
automatically sent to the projector or monitor. Other integration options are available if you amplify
the video signal (page 11).

If you’re connecting an external projector to an ID350, use a projector that can support XGA
resolution.

If you’re connecting an external projector to an ID370, use a projector that can support SXGA
resolution. Alternatively, use a projector that can support XGA resolution and change the display
resolution of the connected computer to 1024 × 768 pixels (XGA).

4 Installing the Interactive Pen Display 99-00724-00 REV B0

To connect a projector or monitor to the interactive pen display

1. Connect a VGA (RGB) video cable (not supplied) to the RGB Video OUT receptacle on the
interactive pen display.

2. Connect the other end of the cable to the Video Input receptacle on your projector or monitor.

For details about the projector’s connectors, see the instructions that came with your projector.

Attaching the Pen

Use the tether to attach the pen to the interactive pen display, so the pen is always within reach.

NOTE: When you’re not using the pen, put it in the storage compartment that’s located on the top
of the unit.

To attach the tether to the pen and an ID350 interactive pen display

1. There is a loop in the cord at each end of the tether. Thread one loop through the opening at
the end of the pen, and then slip the rest of the cord through the loop. Carefully pull the cord
until the loop is snug.

2. Thread the other loop through the installation fitting. Then slip the pen and the rest of the
tether through the loop. Carefully pull the pen until the loop is snug.

Pen

Installation

Fitting

Teth er

3. Attach the installation fitting to the back of the interactive pen display using a screwdriver or a
small coin.

NOTE: You can attach the installation fitting to any of the four available holes on the back of
the interactive pen display. Two of these holes are on the left side (if you view the interactive
pen display from the back). The other two holes are close to the connection panel on the right
side (if you view the interactive pen display from the back).

To attach the tether to the pen and an ID370 interactive pen display

1. There is a loop in the cord at each end of the tether. Thread one loop through the opening at
the end of the pen, and then slip the rest of the cord through the loop. Carefully pull the cord
until the loop is snug.

99-00724-00 REV B0 Installing the Interactive Pen Display 5

2. Thread the other loop through the plastic loop on the back of the interactive pen display. Then
slip the pen and the rest of the tether through the loop. Carefully pull the pen until the loop is
snug.

Installing SMART Board Software

Your interactive pen display comes with a SMART Board software CD, which you can use to install
SMART Board software on your computer.

NOTE: You’ll need to use the computer’s keyboard or mouse to perform the installation, as your
screen is not touch sensitive until you install and open the SMART Board tools.

To install SMART Board software

1. If you haven’t done so already, turn on the computer and the interactive pen display.

2. Close all open applications on the computer.

3. Insert the SMART Board software CD into the CD drive.

For most systems, the CD is self-starting. If the CD doesn’t start automatically:

– (Windows operating systems) select Start > Run, and enter x:\autorun.exe (where x: is

your CD drive).

– (Mac computers) open your CD drive, and double-click the install file.

4. Follow the on-screen instructions.

NOTE: You’ll have to use the connected keyboard and mouse, because the pen doesn’t work
until the SMART Board tools are running.

If SMART Board software doesn’t recognize the interactive pen display, you may have to
activate the port manually using an attached keyboard or mouse. For further information, read
the SMART Board software online Help. Also, if the interactive pen display is your secondary
monitor, you may need to enable it in your Display Properties Control Panel.

6 Installing the Interactive Pen Display 99-00724-00 REV B0

Because the SMART Board tools must be running before you can use the interactive pen
display, ensure the SMART Board tools open automatically when you turn on the computer.
When you install SMART Board software, select the option to start the SMART Board tools
automatically when you start your computer. You’ll know the tools are open if you can see the
SMART Board icon in the system tray or the Dock.

After the software is installed and running, touch the pen to the interactive screen. The cursor
should appear under the tip of the pen. If it doesn’t, you may need to orient the screen
(page 9) or see the Troubleshooting section of this guide (page 19).

Matching the Resolution

Before the image output of the computer can display properly on the interactive screen, you must
set the computer’s resolution to the screen’s native resolution.

• If you’re connecting your computer to an ID350, set the resolution of the computer to 1024 ×
768 pixels (XGA) and set the refresh rate to between 45 Hz and 70 Hz.

• If you’re connecting your computer to an ID370, set the resolution of the computer to 1280 ×
1024 pixels (SXGA) and set the refresh rate to 75 Hz.

If you need to change the display settings on the computer, you must use the mouse.

NOTE: Depending on your version of the Windows operating system, the dialog box labels may
vary slightly. The basic procedure is described below, but the specific steps vary between
operating systems.

To set the resolution (Windows operating system)

1. Open the Windows Control Panel.

2. Click Display.

The Display Properties dialog box appears.

3. Click the Settings tab.

4. (ID350) Move the slider to change the screen resolution to 1024 × 768.

(ID370) Move the slider to change the screen resolution to 1280 × 1024.

5. Click OK.

To set the resolution (Mac computers)

1. Click the System Preferences icon in the Dock.

2. Click Displays.

3. (ID350) On the Display tab, select 1024 × 768.

NOTE: Don’t set the Refresh Rate to higher than 70 Hz.

(ID370) On the Display tab, select 1280 × 1024.

NOTE: Don’t set the Refresh Rate to higher than 75 Hz.

4. Close the dialog box.

99-00724-00 REV B0 Installing the Interactive Pen Display 7

Adjusting the Screen

If the interactive screen receives a signal with appropriate horizontal and vertical frequencies, it
automatically adjusts the horizontal and vertical position, phase and pitch settings. However, you
can fine-tune the screen display settings by using adjustment buttons on the interactive pen
display.

NOTE: Some computers and graphics cards may not allow Auto Adjust to function correctly when
you first connect the screen. If the display doesn’t fit within the LCD panel border or if some portion
of the text appears blurred, adjust the pitch and the phase. For best results, set the computer’s
resolution to the screen’s native resolution (page 7).

To adjust the screen

1. Press the Menu button on the interactive pen display to open the On Screen Display Menu.

2. Press the – and + buttons to select an option.

NOTE: You can use only the interactive pen display’s – and + buttons to scroll.

The available display options are described below.

Available Display Options

Symbol Function Description

Contrast Increases or decreases image contrast.

Brightness Increases or decreases image brightness.

Phase Reduces or eliminates horizontal distortion lines.

To automatically adjust, select Reset.

Pitch Reduces or eliminates vertical distortion lines.

To automatically adjust, select Reset.

Horizontal

Moves the screen image left or right.

Center

Vertical

Moves the screen image up or down.

Center

R

G

B

Color Selects the color setting in degrees Kelvin. User enables you to

adjust the red, blue and green settings independently on the
User Adjustment window.

Menu

Moves the On Screen Display Menu around the screen.

Position

Reset Auto Adjust resets the image parameters. Recall resets all

screen options to the factory default settings. Exit leaves the
current screen without resetting anything.

Backlight Increases or decreases the backlight brightness level.

8 Installing the Interactive Pen Display 99-00724-00 REV B0

Symbol Function Description

Language Selects a language for the On Screen Display Menu.

3. With the option highlighted, press the Enter button.

4. Use the – and + buttons to alter the settings for the chosen option.

5. Press the Enter button to save your changes.

6. Repeat steps 2 through 5 to perform more adjustments.

7. Press the Menu button to exit the On Screen Display Menu.

To adjust the pitch and phase

1. Press the Menu button.

The On Screen Display Menu opens.

2. Use the – and + buttons to select the Pitch option, and then press the Enter button.

The Pitch screen appears.

3. Use the – and + buttons to evenly display the pattern of vertical stripes on the screen.

4. Press the Enter button.

5. Use the – and + buttons to select the Phase option, and press the Enter button.

The Phase screen appears.

6. Use the – and + buttons to make the adjustment pattern show clearly.

7. Press the Menu button to exit the On Screen Display Menu.

Orienting the Screen

To ensure that the pointer appears directly beneath the tethered pen when you touch the
interactive screen, the computer needs to know the exact location of the image on the screen. You
can ensure the accuracy of the pointer by orienting the screen, a procedure in which you use the
tethered pen to touch a grid of red targets.

NOTE: If the image on the screen is distorted, match the resolution (page 7) and adjust the screen
(page 8) before you orient the screen.

To orient the screen

1. (Windows operating systems) Press the SMART Board icon in the system tray, and press
Orient.

(Mac computers) Press and hold the SMART Board icon in the Dock, and press Open Orient.

2. Follow the on-screen instructions.

For more details, see the SMART Board software online Help.

NOTE: You can also open the orientation screen by pressing and holding the Keyboard and
Right-Click buttons for several seconds.

99-00724-00 REV B0 Installing the Interactive Pen Display 9

Securing the Interactive Pen Display

You can secure the interactive pen display by attaching a cable (not supplied) between the security
slot that’s built into the back of the unit and an immovable object.

NOTE: This figure shows an
ID370, but the security slot is in
a similar position on the ID350.

Security Slot

Uninstalling the Interactive Pen Display’s Stand

If you want, you can remove the interactive pen display from its stand.

To uninstall the interactive pen display’s stand

1. Place the interactive pen display facedown on a flat surface.

CAUTION

2. Remove the four screws that attach the stand to the interactive pen display.

10 Installing the Interactive Pen Display 99-00724-00 REV B0

Place the interactive pen display down slowly and carefully to ensure you don’t
damage the buttons.

Don’t place the interactive pen display on a surface that will mark, scratch or
damage the screen.

To install the interactive pen display on the stand

1. Place the interactive pen display facedown on a flat surface.

CAUTION

Place the interactive pen display down slowly and carefully to ensure you don’t
damage the buttons.

Don’t place the interactive pen display on a surface that will mark, scratch or
damage the screen.

2. Align the holes in the stand with the four holes in the back of the interactive pen display.

NOTE: This figure shows an
ID370, but the steps are the
same for the ID350.

The Holes in
the Stand

Top Edge of
the Stand

Top Edge of
the Interactive
Pen Display

3. Insert and tighten the four screws.

4. Place the interactive pen display face up, with its weight on the stand and the bottom edge of
the interactive pen display.

Other Integrations

Depending on the equipment and your expertise, you may want to integrate the interactive pen
display with other devices. You can easily adapt the interactive pen display to expand the
multimedia capabilities of the equipment in the room. For example, you can integrate your
interactive pen display with a projector and a SMART Board interactive whiteboard.

NOTE: If you want to use a video cable longer than 50' (15 m), you must boost the video signal
with a video distribution amplifier.

99-00724-00 REV B0 Installing the Interactive Pen Display 11

12 Installing the Interactive Pen Display 99-00724-00 REV B0

Using the Interactive Pen Display

The interactive pen display is as easy to use as a pen on paper. By touching the tethered pen to
the screen, you can interact with computer applications intuitively. You can also access additional
tools and features using the pen tool buttons and function buttons. This chapter tells you how to
interact with the screen using the pen, as well as how to use the pen tool and function buttons.

CAUTION

NOTE: You can use SMART Board software to make your presentations interactive and dynamic.

For further information on what you can accomplish with SMART Board software, see the SMART
Board software online Help. While reading the online Help, keep in mind that:

• a pen touch on the interactive pen display is equivalent to a touch on the interactive
whiteboard surface with a finger

• the tethered pen and pen tool buttons function like the SMART pen tray tools on the interactive
whiteboard

Use only the pen that came with the interactive pen display. Pens or styluses from
other products can damage the protective coating of the display.

Touching the Interactive Screen

You can manipulate objects, select items, and create and remove digital ink by touching the screen
with the tethered pen.

Using the Pen Tool Buttons

Use the pen tool buttons to control how the interactive pen display responds to your screen
presses. You can use the pen tool buttons to left-click, right-click, write digital ink (in black, blue or
red) or erase when you press the screen.

Clicking and Mouse Mode

When you press the Select pen tool button, each screen press is interpreted as a left-click until
you press a different pen tool button.

Press the Select button and then press the tip of the tethered pen to the interactive screen. To
double-click, press twice with the pen. To drag an object, press and hold the object with the tip of
the pen, and drag it to its new location.

TIP

If the pointer doesn’t appear directly under the tip of the tethered pen, orient the
interactive pen display to improve the accuracy (page 9).

99-00724-00 REV B0 Using the Interactive Pen Display 13

The interactive pen display’s Status indicator glows blue when the pen touches the screen.

Status Indicator

STATUS POWER

NOTE: This figure shows an
ID370, but the indicators are in
a similar location on the ID350.

Right-Clicking

When you press the Right-Click pen tool button, the next contact with the interactive screen is
interpreted as a right-click.

NOTE: You can reconfigure the Right-Click button to perform other functions. For details on
customizing this button, see the SMART Board software online Help.

Writing on the Screen and Saving Your Notes

When the SMART Board tools are running on a connected computer, you can use the interactive
pen display’s Digital Ink pen tool buttons to create notes over any computer application.

To create notes, press one of the Digital Ink pen tool buttons and write or draw on the screen, just
as you would write or draw on paper. As you do so, a stream of digital ink follows the tethered pen.

NOTE: You can write notes over computer applications only if the SMART Board tools are running
on the computer. You’ll know the SMART Board tools are running if you can see the SMART Board
icon in the system tray or the Dock.

When you write over an application, you can save your notes. However, the available save options
depend on whether that program is Aware (sometimes referred to as Ink Aware). An Aware
application recognizes a note as a program component, but a non-Aware application doesn’t.

To save your note as part of the file in an Aware application, save the file as you normally would. In
some Windows applications, such as Microsoft Word and Excel, you can select additional toolbar
options, such as saving your note into a Notebook file or saving your note as text.

If the interactive pen display is connected to a Windows computer, you can capture your note and
the application background, and then you can save them into a Notebook file for both Aware and
non-Aware applications. For more information, see the SMART Board software online Help.

If your interactive pen display is connected to a Mac computer, you can capture the entire screen.
For more information, see the SMART Board software online Help.

14 Using the Interactive Pen Display 99-00724-00 REV B0

Using the Eraser

When you press the Eraser button, you can use the tethered pen to erase your notes from the
screen.

To erase a note

1. Press the Eraser button.

2. Drag the pen over the note you want to erase.

TIP

You can change the size of the eraser. For more information, see the SMART
Board software online Help.

Using the Function Buttons

You can press the function buttons to launch:

• Notebook software – an application that helps you organize, save and share your notes.

• SMART Keyboard – a virtual keyboard that floats over your active application and lets you
enter typed text at the cursor location.

NOTE: You can reconfigure the Keyboard button. For details on customizing this button, see
the SMART Board software online Help.

• Floating Tools – a virtual palette of tools.

• Screen Capture tools – a set of tools you can use to capture an on-screen image and insert
it into Notebook software.

Storing the Pen

When you’re not using the pen, put it in the storage compartment that’s located on the top of the
unit.

NOTE: This figure shows
an ID370, but the storage
compartment is in a similar
location on the ID350.

Storage
Compartment

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16 Using the Interactive Pen Display 99-00724-00 REV B0

Maintaining the Interactive Pen Display

This chapter tells you how to keep the Sympodium interactive pen display clean and replace the
pen tip when it wears down.

Cleaning the Screen

You should clean the interactive screen once a week because dirt and dust can stick to the screen.

To clean the screen, use an antistatic cloth. If necessary, slightly moisten the cloth with water.
Apply only light pressure, and avoid making the surface wet.

CAUTION

The screen is extremely sensitive to liquids. Don’t apply glass cleaner, any organic
solvent (such as alcohol), or even a mild detergent to the screen. If you use these
cleaners, you may damage the screen’s finish or the unit’s electronics. Also, you’ll
void the warranty.

Cleaning the Pen

To clean the pen, use a soft cloth with a mild detergent.

The tethered pen is a sealed unit that contains electronics but no batteries. If you attempt to open
the tethered pen, you’ll damage these electronics. This will make the tethered pen unusable and
void the warranty.

Don’t immerse the pen in liquid.

Don’t use a pen if the tip has worn down to become sharp or angular, as it may damage the
screen. Replace the tip when you notice it becoming short or angular.

Replacing the Pen Tip

Your interactive pen display comes with five replacement pen tips and an o-ring tool to assist in tip
replacement. If you require more replacement tips, contact Technical Support (page 25).

NOTE: If you misplace your o-ring tool, you can use a pair of tweezers or pliers to remove the
old tip.

To replace the pen tip

1. Using the o-ring tool, grab the pen tip, and slide it straight out of the pen.

O-Ring Tool

Stylus Tip

Pen Tip

99-00724-00 REV B0 Maintaining the Interactive Pen Display 17

2. Insert a new tip straight into the barrel of the pen. Push the tip firmly until it stops.

18 Maintaining the Interactive Pen Display 99-00724-00 REV B0

Troubleshooting

This chapter offers suggestions for troubleshooting your interactive pen display.

Checking the Power of the Interactive Pen Display

The power indicator shows whether power is reaching the interactive pen display.

Power Indicator

If the Power Indicator is... this indicates that the interactive pen display is...

illuminated blue turned on and receiving a video signal from your computer.

illuminated orange turned on but isn’t receiving a video signal from your computer.

off turned off.

STATUS POWER

NOTE: This figure shows an
ID370 but the indicators are in
a similar location on the ID350.

If the power indicator is illuminated blue, but you can’t see an image on the display, read the
section entitled Image Problems on page 20.

If the power indicator is illuminated orange, make sure that:

• the video cable is correctly connected to the interactive pen display and the computer.

• the video cable isn’t bent or broken and doesn’t have bent or broken pins in either connector.

NOTE: If you’re using a video cable adapter, check those connections as well.

• the computer is on and not in Sleep or Power Management mode.

If the problem persists after you check these things, read the section entitled Image Problems on
page 20.

If the power indicator is off, make sure that:

• the interactive pen display’s power cable is connected properly.

• the interactive pen display is turned on.

If the power indicator still doesn’t illuminate, contact SMART Technical Support (page 25).

99-00724-00 REV B0 Troubleshooting 19

Checking the Status of the Interactive Pen Display

The Status indicator shows whether the pen is interacting with the display.

Status Indicator

NOTE: This figure shows an

STATUS POWER

If the Status Indicator is... this indicates that...

illuminated blue the tethered pen is touching the interactive screen and the

interactive pen display is communicating correctly with your
computer.

off either the tethered pen isn’t touching the interactive screen or

the interactive pen display isn’t communicating correctly with
your computer.

If you touch the pen to the interactive screen and the Status indicator doesn’t turn blue, make sure
that:

ID370, but the indicators are in
a similar location on the ID350.

• the Power indicator is on.

• the USB cable is properly connected to an active port on the computer and to the interactive
pen display.

• you’re using the correct pen (not one from another display).

If you touch the pen to the interactive screen and the Status indicator still isn’t blue, contact
Technical Support (page 25).

Image Problems

If you don’t see an image on the interactive pen display, check that the interactive pen display is
turned on and that you have properly connected the power, video and USB cables. If this doesn’t
resolve the problem:

• Ensure that the display resolution isn’t larger than 1024 × 768 pixels (ID350) or 1280 × 1024
(ID370).

• Ensure the computer’s refresh rate isn’t higher than 70 Hz (ID350) or 75 Hz (ID370).

• Adjust the interactive screen’s contrast, brightness and backlight settings (page 8).

• Check that the computer’s video card is compatible with the interactive pen display by
connecting the computer to another monitor and verifying that the image is properly displayed.
For further information, refer to the instructions that came with your video card or your
computer.

20 Troubleshooting 99-00724-00 REV B0

When you use the screen, there may be some anomalies in the image appearance. The following
irregularities aren’t necessarily indications that the screen is defective:

• A very small number of pixels are permanently illuminated, not illuminated at all or show an
incorrect color.

• The image flickers or appears striped.

• A moiré or pooling pattern (an irregular geometric pattern) appears temporarily when you’re
writing on the screen. This pattern is the result of hard pressure on the screen surface.

• An afterimage remains for a short time. This happens when a still image is displayed on the
screen for a long time without the screen being refreshed. The longer the still image remains
on the screen, the longer the afterimage will last and the darker it will be. This is normal and
won’t damage the screen. However, you should use your computer’s power management
tools to preserve the life of your screen. Set the power management options so the screen
turns off when it’s not in use. If you don’t have power management isn’t available, install a
screen saver that uses a blank screen.

Control and Writing Problems

If the pointer doesn’t accurately follow the movement of the pen, orient the interactive pen display
(page 9).

Before you can write on the screen in digital ink, SMART Board tools must be running the attached
computer. You’ll know that the SMART Board tools are running if you can see the SMART Board
icon in the system tray or the Dock.

If the digital ink doesn’t appear as you expect, check the customizable pen settings within SMART
Board software. For more information on setting digital ink properties (such as color, line thickness,
line style and transparency) refer to the SMART Board software online Help.

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22 Troubleshooting 99-00724-00 REV B0

Waste Electrical and Electronic Equipment Regulations

Waste Electrical and Electronic Equipment (WEEE) regulations apply to all electrical and
electronic equipment sold within the European Union.

When you dispose of any electrical or electronic equipment, including SMART products, we
strongly encourage you to contact your local WEEE recycling agency for recycling and disposal
advice.

Your SMART product required the extraction and use of natural resources for its production. It may
contain hazardous substances. By disposing of electrical and electronic equipment appropriately,
you lower the impact of these substances upon health and the environment and reduce the
pressure on natural resources. Recycling agencies can reuse or recycle most of the materials from
your product.

Please think about how you intend to dispose of any product that has a WEEE symbol or
accompanying WEEE guidelines.

If you need more information on the collection, reuse and recycling of electrical and electronic
equipment, please contact your local WEEE recycling agency.

Alternatively, contact your local reseller or SMART Technologies for information on the
environmental performance of our products.

99-00724-00 REV B0 Waste Electrical and Electronic Equipment Regulations 23

24 Waste Electrical and Electronic Equipment Regulations 99-00724-00 REV B0

Customer Support

Training

Do you need training on your SMART product? Visit http://smarttech.com/trainingcenter for free
training materials and information on our training services.

Contacting SMART Technical Support

SMART’s Technical Support team welcomes your call. However, you may first want to contact your
local reseller if you experience any difficulty with your SMART product, as they may be able to
solve the problem without delay.

All SMART products include free telephone, fax and e-mail support:

Telephone: [phone] (toll-free in Canada/U.S.) or

+1.403.228.5940 (all other countries)

(Available 7 a.m. – 6 p.m. Mountain time from Monday to Friday)

Fax: [phone]

E-mail:[e-mail]

Website:www.smarttech.com/support

When you phone Technical Support, it may be helpful if you have access to your interactive pen
display. The support representative may ask you for the following:

• the serial number of your product

• the version of your operating system

• the name of the application causing the problem (if applicable)

You can locate the serial number on the back of the unit and on the original packaging.

General Inquiries

Main Switchboard:1.888.42.SMART (toll-free in Canada/U.S.) or

+1.403.245.0333 (all other countries)

Fax:[phone]

E-mail:[e-mail]

Address: SMART Technologies Inc.

1207 – 11 Avenue SW, Suite 300
Calgary, AB T3C 0M5
CANADA

Warranty

Product warranty is governed by the terms and conditions of SMART’s "Limited Equipment
Warranty" that shipped with your SMART product at the time of purchase.

99-00724-00 REV B0 Customer Support 25

Registration

A User Registration Card was included with your SMART product. To help us serve you, fill in and
mail this card to SMART Technologies Inc. or register online at www.smarttech.com/registration.

Sending Feedback

You can help us improve our technical documentation by e-mailing your comments to
[e-mail].

Obtaining More Information on SMART Products

Visit www.smarttech.com/support to:

• read technical bulletins, FAQs and tips.

• download PDF versions of our user guides and more.

26 Customer Support 99-00724-00 REV B0

Index

A

Adjusting the Screen 8
Attaching the Pen 5

C

Changing the Angle of the Interactive Pen Display 4
Cleaning the Interactive Screen 17
Cleaning the Tethered Pen 17
Connecting the Interactive Pen Display 4
Creating Notes on the Screen 14

E

Erasing your Notes 15

F

Function Buttons 15

I

ID350, see Interactive Pen Display
ID370, see Interactive Pen Display
Installing

Interactive Pen Display

SMART Board Software 6
Installing the Stand 11
Integrating a Monitor or Projector 4
Interactive Pen Display

Changing the Angle

Connecting 4

Determining the Best Location 3

Installing 3

Maintaining 17

Securing 10

Using 13
Interactive Screen 1

Adjusting 8

Cleaning 17

Orienting 9

Touching 13

Writing on the Screen 14

3

4

M

Maintaining the Interactive Pen Display 17
Matching the Resolution 7

O

Orienting the Screen 9

P

Pen Tool Buttons 13
Pen, see Tethered Pen
Power 2
Power Indicator 19

R

Replacing the Pen Tip 17
Right-Clicking 14

S

Saving your Notes 14
Screen, see Interactive Screen
Securing the Interactive Pen Display
SMART Board Software 6
SMART Technical Support 25
Status Indicator 20
Storing the Tethered Pen 15

10

T

Tethered Pen

Attaching the Pen 5
Cleaning 17
Replacing the Pen Tip 17
Storing 15

Writing on the Screen 14
Touching the Interactive Screen 13
Troubleshooting 19

U

L

Left-Clicking 13

99-00724-00 REV B0 Index 27

Uninstalling the Stand 10
Using the Eraser 15
Using the Function Buttons 15
Using the Interactive Pen Display 13
Using the Pen Tool Buttons 13

W

WEEE Regulations 23
Writing on the Screen 14

28 Index 99-00724-00 REV B0

SMART Technologies Inc.

1207 – 11 Avenue SW, Suite 300

Calgary, AB T3C 0M5

CANADA

Support +1.403.228.5940 or Toll Free 1.866.518.6791 (Canada/U.S.)

Support Fax [phone]

[e-mail] www.smarttech.com

99-00724-00 REV B0