Smart Coloru Thermostat User Guide

RTH9580

Smart Series

Smart Colour Touchscreen
Programmable Thermostat

User Guide

Read and save these instructions.

For help please visit
getconnected.honeywellhome.com/en/total-connect-comfort-app

In the box you will find

• Thermostat

• Wallplate

• Screws and anchors

• Quick Start Guide

• Thermostat ID Card

• Wire labels

• User Guide

Features of your smart thermostat

With your new thermostat, you can:

• Connect to the Internet to monitor and control your heating/cooling system.

• View and change your heating/cooling system settings.

• View and set temperature and schedules.

• Receive alerts via email and get automatic upgrades.

• View outdoor temperature and humidity (requires WiFi set up and
registration).

Welcome

Congratulations on your purchase of a Resideo
Smart Colour touchscreen programmable
thermostat. When registered to Total Connect
Comfort Solutions, you can remotely monitor and
control the heating and cooling system in your home
or business—you can stay connected to your comfort
system wherever you go.

Total Connect Comfort is the perfect solution if you

getconnected.honeywellhome.com

This thermostat works with common 24 volt systems such as forced air,
hydronic, heat pump, oil, gas, and electric. It will not work with millivolt
systems, such as a gas fireplace, or with 120/240 volt systems such as
baseboard electric heat.

MERCURY NOTICE: Please do not dispose of your old thermostat with
other household refuge as it may contain mercury. Please help to protect the
environment by recycling your old thermostat and batteries in accordance
with local regulations.

NOTICE: To avoid possible compressor damage, do not run air conditioner if
the outside temperature drops below 50°F (10°C).

travel frequently, own a vacation home, a business,
or manage an investment property or if you are
simply looking for peace of mind.

Need help?

Visit getconnected.honeywellhome.com or call [phone] for assistance
before returning the thermostat to the store.

69-2715EF—07 ii

Table of contents

About your new thermostat

Home screen quick reference ..............1

Business screen quick reference ........2

Installation

Installing your thermostat .....................3

Connecting to your

WiFi network ........................................... 10

Registering your

thermostat online ................................... 13

Operation

Setting the time/date ...........................15

Setting the fan ......................................... 15

Selecting system mode ........................ 16

Pre-set energy-saving schedules .... 16

Adjusting program schedules ........... 17

Overriding schedules–home .............18

Overriding schedules–business ....... 18

Viewing equipment status .................. 19

Setting vacation hold–home .............19

Setting holiday/event

schedules–business .............................. 20

Setting custom events–business ..... 20

Setting holiday schedule–business 21
Setting holiday override–business .. 22

Quick reference: home use

Initiating occupancy

mode–business ....................................... 22

Customizing screen colour ................23

Setting preferences ............................... 23

Cleaning the thermostat screen ......24

Adjusting security settings ................. 24

Software updates ................................... 25

Unregistering your thermostat ......... 25

Smart Response Technology .............25

Pre-occupancy purge ........................... 26

Compressor protection ........................ 26

Auto changeover ..................................... 26

Setting advanced preferences .......... 27

Temperature display °C or °F ............27

Changing system setup ....................... 28

Appendices

Frequently asked questions ...............30

Getting help and responding

to alerts....................................................... 31

Troubleshooting ......................................32

Regulatory information ....................... 32

Glossary ......................................................33

Limited warranty .................................... 33

HOME. Touch to display Home screen.

FAN. Select fan mode.

SYSTEM. Select system mode (heat/cool).

MENU. Touch to display options. Start here

to set a program schedule.

Current schedule. Change set temperature
(°C or °F) and select temporary or
permanent hold.

Indoor conditions. Shows indoor
temperature (°C or °F) and humidity (%).

Current date and time.

Current status. Shows system mode (heat/

cool).

Outdoor conditions. Outdoor temperature
(°C or °F) and humidity (%) appear after
registration.

1 69-2715EF—07

Quick reference: business use

HOME. Touch to display Home screen.

FAN. Select fan mode.

SYSTEM. Select system mode (heat/cool).

MENU. Touch to display options. Start here

to set a program schedule.

Thermostat location. Quickly identify which
thermostat is in control of a specific area.

Current schedule. Touch an arrow to
change temperature (°C or °F) setting and
set a temporary hold.

Override. Touch to temporarily override the
program schedule.

Indoor conditions. Shows indoor
temperature (°C or °F) and humidity (%).

Current date and time.

Current status. Shows system mode (heat/

cool).

Outdoor conditions. Outdoor temperature
(°C or °F) and humidity (%) appear after
registration.

Setting up your thermostat

Setting up your smart programmable touchscreen thermostat is easy. It is
preprogrammed and ready to go as soon as it is installed and registered.

1

Install your thermostat.

2

Connect it to your home wireless network.

3

Register online for remote access.

Before you begin, you may want to watch a brief installation video.

Use the QR Code

getconnected.honeywellhome.com

69-2715EF—07 2

®

at the front of this guide, or go to

Installing your thermostat

You might need the following tools to install this thermostat:

• No. 2 Phillips screwdriver

• Pen

• Pencil

• Level (optional)

1 Switch OFF power to your

heating/cooling system.

Important! To protect your

equipment, switch OFF the power
to your heating/cooling system
at the breaker box or the system
switch.

2 Remove old thermostat faceplate

and leave wires connected.

2a Take a picture of the wire

connections for later
reference.

2b If no wire is connected to

a terminal labelled C or no
C terminal exists on the old
thermostat, view the
Alternate Wiring videos at

getconnected.honeywellhome.com

• Drill and bits (4.5mm for
drywall, 5.5mm for plaster)
(optional)

• Hammer (optional)

• Electrical tape (optional)

Circuit

breaker

box

Note: You will need a

picture of your wire
connections to wire the
new thermostat.

C

or

Heating/

cooling

system power

switch

Terminal

Important! C wire is required

and is the power source for your
thermostat. Without a C wire, your
thermostat will not power up.

3 69-2715EF—07

designation

If you have an older thermostat
with a sealed mercury tube,
turn to page ii for proper
disposal instructions.

Installing your thermostat

3 Label the wires.

Use the supplied sticky tags to
label each wire as you disconnect
it. Label wires according to
the old thermostat terminal
designations, not by wire colour.

Note: If no tag matches a

terminal designation, write the
appropriate letter on a blank
sticky tag.

4 Remove wallplate.

Remove the old wallplate from
the wall after all wires have been
labelled and disconnected.

Note: Wrap the wires around

a pencil to prevent them from
falling back into the wall.

5 Mount wallplate for smart

thermostat.

Mount your new wallplate
using screws and
anchors included with the
thermostat.

If necessary:

Drill 4.5mm holes for
drywall.

Drill 5.5mm holes for
plaster.

Note: You may be able to use

your existing wall anchors.
Hold the wallplate up to the
existing anchors to check for
alignment.

Sticky tag

Blank tags

C

C

LEVEL

HERE

C
K

Rc

R

C

G

Y

R

Terminal
designation

W­O/B

Y
G

W2­Aux/E

Y2
L

W

MCR34499

Wallplate

69-2715EF—07 4

Installing your thermostat

Important! The Smart thermostat requires a C wire to operate. The C, or common,

wire brings 24 VAC power to the thermostat. Many older mechanical or battery
operated thermostats do not require a C wire. If you don’t have a C wire, try:

• Looking for an unused wire that is pushed into the wall. Connect that wire to C
and check that it is connected to the 24 VAC common at your heating/cooling
system. Check the video section at honeywellhome.com/wifi-thermostat

Note: Not all heating/cooling systems label the 24 VAC common C. Check your

system manual or contact the manufacturer to find out which terminal is the 24 VAC
common.

View the Alternate Wiring videos at getconnected.honeywellhome.com

Wiring

For conventional heating/cooling systems (natural gas, oil or electric furnace, air
conditioner), see page 5. See “Glossary” on page 33 for further definition.

For a heat pump system, see page 6. See “Glossary” on page 33 for further
definition.

Wiring (Conventional System)

6A Wire the smart thermostat to your
conventional system.

a Starting with the C Wire, match the
sticky tag on the wire to the terminal
labels.

You must have a C wire.

Straighten wire and gently slide

b

terminal hole until it clicks into place.
(If you need to remove a wire, use a
pen tip to press the terminal release
and then pull wire out.)

Note: Refer to the wiring picture you took

in Step 2.

Tip: To make it easier to slide the wire

into place, use a pen tip to hold down the

terminal release.

into

Note: The wiring for your

application might be different
than the wiring shown below.

Terminal release

C
K

Rc

R

C

R

W

Y

G

EXAMPLE WIRING

Yours may look different

W­O/B

Y
G

W2-

Aux/E

Y2
L

Remove jumper loop ONLY if
you have both R and Rc wires.

Labels don’t match?

See alternate wiring keys
on pages 78.

5 69-2715EF—07

Installing your thermostat

Wiring (Conventional System
continued)

c In the image on the right, check the
box next to each connection. You will
use this checklist in Step 9.

d Verify wire is firmly secured by gently
pulling on wire.

e Repeat steps a–d for all other wires.

f Push any excess wire back into the
wall opening after all wires are
installed.

g Continue to page 8.

Wiring (Heat Pump System)

6B Wire smart thermostat to your heat
pump.

a Starting with the C Wire, match the

sticky tag on the wire to the terminal
labels.

You must have a C wire. See page 5.
b Slide wire gently into terminal hole

until it clicks into place. (If you need
to remove a wire, use a pen tip to
press the terminal release and then
pull the wire out.)

Note: Refer to the wiring picture you took

in Step 2.

Tip: To make it easier to slide the wire

into place, use a pen tip to hold down

the terminal release.

Important!

Check the box for each wire
you connect. You will need
this information in Step 9.

C
K

Rc

R

W-O/B

Y
G

W2-

Aux/E
Y2
L

Labels don’t match?

See alternate wiring keys
on pages 78.

Note: The wiring for your

application might be different
than the wiring shown below.

Terminal release

C
K

Rc

R

C

R

O

Y

G

AUX

EXAMPLE WIRING

Yours may look different

W­O/B

Y
G

W2-

Aux/E

Y2
L

Remove jumper loop ONLY if
you have both R and Rc wires.

Labels don’t match?

See alternate wiring keys
on pages 78.

69-2715EF—07 6

Installing your thermostat

E

Wiring (Heat Pump System continued)

c In the image on the right, check the
box next to each connection. You will
use this checklist in Step 9.

d Verify wire is firmly secured by gently
pulling on wire.

e Repeat steps a–d for all other wires.

Note: If old thermostat has separate

wires on AUX and E, use a wire nut to
attach both wires to a separate wire.
Slide this third wire into the W2-Aux/E
terminal.

f Push any excess wire back into the
wall opening after all wires are
installed.

g Continue to page 8.

Alternate wiring (Conventional System)

Use this if your wire labels
don’t match the terminal labels.

Note: You must have a C wire

or equivalent. See page 5.

C

1

K

Rc

2

R

Important!

Check the box for each wire
you connect. You will need
this information in Step 9.

C
K

Rc

R

W-O/B

Y
G

W2-

Aux/E
Y2
L

Labels don’t match?

See alternate wiring keys

on pages 78.

C

B

X

C1

Rc

R

R

V

4

RH

2

W

W1

Y

G

W2

Y2

W­O/B

Y
G

W2-

Aux/

Y2
L

Alternate wiring key (Conventional System)

Do not use K terminal. For future use.

1

• If you have both an R and Rc wire, unplug the jumper loop by pulling on the

2

wire loop.

• If your old thermostat had both R and RH wires, connect the R wire to the Rc
terminal, the RH wire to the R terminal, and unplug the jumper loop.

7 69-2715EF—07

Installing your thermostat

Alternate wiring (Heat Pump System)

XX2

B

AUX

F

O

Y

G

WW1

Y2

L

W2

Use this if your wire labels
don’t match the terminal labels.

Note: You must have a C wire

or equivalent. See page 5.

C

1

K

2

Rc

3

R

C

B

X

Rc

R

R

VR

V

2

Alternate wiring key (Heat Pump System)

1

Do not use K terminal. For future use.

2

Leave jumper loop in place.

3

If your old thermostat had both V and VR wires, check honeywellhome.com/
wifi-thermostat for help.

4

If your old thermostat had separate O and B wires, attach the B wire to the C
terminal. If another wire is attached to the C terminal, check honeywellhome.
com/wifi-thermostat for help. Attach the O wire to the O/B terminal. On the
Type of Changeover Valve screen, select Cooling Changeover Valve. See page

28. If your old thermostat had an O wire and not a B wire, attach the O wire

5

to the O/B terminal.

If your old thermostat had separate Y1, W1, and W2 wires, check

6

honeywellhome.com/wifi-thermostat for help.

If the old thermostat has separate wires on Aux and E, use a wire nut to attach

7

both wires to a separate wire. Slide this third wire into the W2-Aux/E terminal.

This is the system monitor. If the monitor finds a problem, you will see an
orange alert button on the thermostat home screen.

W­O/B

Y
G

W2-

Aux/E

Y2
L

4

5

6

7

7 Attach thermostat to wallplate.

Align the thermostat with the
wallplate and then snap into
place.

69-2715EF—07 8

Wallplate

LEVEL

HERE

Thermostat

Installing your thermostat

8 Switch heating/cooling system ON.

Important!

8a Verify that the C wire is connected

at the thermostat and at the
heating/cooling system.

8b Make sure the heating/cooling

system door is firmly secured.

8c Switch power back ON for your

heating/cooling system at the
breaker box or its power switch.

Before connecting to your WiFi network,
you need to set initial thermostat options to
define your heating/cooling system:

• Language

• Home or business

You can customise other options later.

9 Follow prompts on the screen to select
appropriate options.

9a Touch the language you want the

thermostat to display, then touch

Next.

9b Select Home or Business installation,

then touch

Next.

Circuit

breaker

box

or

Heating/

cooling

system power

switch

Next

Next

9c Touch Next, or name the thermostat

location—touch THERMOSTAT and
follow the rest of the instructions.

9d Select what your thermostat will

control and touch

Note: Touch the orange Help button on any

Next.

Next

screen for more information.

Next

9 69-2715EF—07

Installing your thermostat

9e Select your system type and touch

Next. The system type determines

other selections for completing initial
setup. Use the checklist from Step 6d
when making selections.

9f Touch

9g Touch

Note: Touch the orange Help button on any

screen for more information.

Next after making selections

on each screen.

Done on the last screen. The

thermostat displays an option to
connect to your WiFi network.

Connecting to your WiFi network

Next

After touching
the initial set up, the thermostat displays an
option to connect to your WiFi network.

1 Connect the WiFi network.

Touch Yes to connect the thermostat to
your WiFi network. The screen displays the
message “Searching for wireless networks.
Please wait...” after which it displays a list of
all WiFi networks it can find.

Note: If you cannot complete this step now,

touch

I’ll do it later

display the home screen. Complete this
process by selecting

Continue with Step 2.

2 Select the network.

2a Touch the name of the network you

want to use. The thermostat displays a
password page.

Done

on the final screen of

. The thermostat will

MENU

>

Wi-Fi Setup

Yes

Public

Your Network

Neighbor

.

Note: If your home network is not

shown on the list, touch

Rescan

.

69-2715EF—07 10

Connecting to your WiFi network

2b Using the keyboard, touch the

characters that spell out your home
network password.

2c Touch

2d Touch

2e Note your Thermostat MAC and

To register your thermostat, follow the
instructions beginning on page 13.

Note: The Register Online screen remains

active until you complete registration and/
or touch

Note: If you touch

register online, your home screen displays
an orange alert button telling you to
register. Touching that button displays
registration information and an option to
snooze the task.

Done. The thermostat

displays “Connecting to your
network. Please wait...” then shows a
“Connection Successful” screen.

Next to display the

registration information screen.

Thermostat CRC. You need these
numbers to complete online
registration.

Done.

Done before you

Register

online for

remote

access

Press for info

Done

Next

Done

11 69-2715EF—07

Disconnecting your WiFi network

1 Touch MENU.

2 Select Wi-Fi Setup.

3 Touch

Disconnect from Network.

The thermostat will display a
question to confirm your selection.

4 Touch

Yes to confirm that you want

to disconnect from the network. The
thermostat will display the WiFi
Setup screen.

5 Touch

OK to display the menu.

Reconnecting your WiFi network

1 Touch MENU.

2 Select Wi-Fi Setup.

3 Touch the name of the network you

want to use. The thermostat may
display a password page.

4 To enter a password, touch characters

to spell out your home network
password, then touch

5 The thermostat displays “Connecting

to your network. Please wait...” then a
“Connection Successful” screen.

6 Touch

Next.

• If your thermostat is registered, you
will see your signal strength and
other status information. Touch

Done.

• If the screen displays “Register
Online for Remote Access,” follow
instructions on page 13.

Done.

Wi-Fi Setup

Disconnect from

Network

Yes

Wi-Fi Setup

MENU

MENU

69-2715EF—07 12

Registering your thermostat online

To view and set your smart thermostat
remotely, you must have a Total Connect
Comfort account. Use the following steps.

1 Open the Get Connected website.

Go to getconnected.honeywellhome.com

View the smart Thermostat
Registration video at

getconnected.honeywellhome.com

2 Login or create an account.

If you have an account, click LOGIN

– or –

CREATE AN ACCOUNT

click

2a Follow the instructions on the

screen.

2b Check your email for an activation

message from My Total Connect
Comfort. This may take several
minutes.

Note: If you do not receive a response,

check your junk mailbox or use an
alternate e-mail address.

2c Follow activation instructions in

the email.

2d Log in.

CREATE

ACCOUNT

13 69-2715EF—07

Registering your thermostat online

Printed in U.S.A.

69-2723EFS-03

.resi

deo.com

3 Register your smart thermostat.

After you are logged in to your
Total Connect Comfort account,
register your thermostat.

3a Follow the instructions on

the screen. After adding your
thermostat location, you must
enter the thermostat’s unique
identifiers:

• MAC ID

• MAC CRC

Note: These IDs are listed on the

Register Online screen or on the
Thermostat ID Card included in the
thermostat package. The IDs are
not case sensitive.

When the thermostat is
successfully registered,
the Total Connect Comfort
registration screen will display
a SUCCESS message.

You can now control your
thermostat from anywhere
through your laptop, tablet, or
smartphone.

Thermostat ID Card

Use the MAC ID and CRC ID to register
this product at mytotalconnectcomfort.com

Carte d’identification de thermos tat

Utilisez l’identification MAC et l’identification CRC pour enregistrer
ce produit à mytotalconnectcomfort.com

Tarjeta de identificación del termostato

Utilice la identificación MAC y la identificación CRC para inscribir este
producto en mytotalconnectcomfort.com

Resideo Inc., 1985 Douglas Drive North,

© 2018 Resideo Technologies, Inc. All rights reserved. The Honeywell
Home logo is used under license from Honeywell International Inc.
69-2723EFS—03 M.S. Rev. 12-18

Golden Valley, MN 55422

MAC ID MAC CRC

The free ‘Total Connect Comfort
International’ app is available for

®

iPhone®, iPad® and iPod touch®

Apple
devices at iTunes® or at Google
Play® for all Android™ devices.

69-2715EF—07 14

Select your store Get the App

Setting the time/date

6:30 pm

1 Touch the current time. The screen

displays Set Time/Set Date.

2 Touch

3 Touch p or q until the proper time/date

4 Touch

Note: This thermostat will automatically

update for daylight saving time (if observed
in your area) and all date/time information
is stored. If the thermostat is connected
to WiFi and registered to Total Connect
Comfort, the current time is updated from
the internet.

Set Time or Set Date.

is displayed.

Done to save or Cancel to ignore

changes.

Setting the fan

Fri, Jun 14, 2013

30

Done

1 Touch FAN to display fan settings.

2 Touch

3 Touch

Note: Touch Auto or On to temporarily override the programmed fan

schedule.

On, Automatic, Circulate, or

Follow Schedule.

Done

Done to save and exit.

On: Fan is always on.
Automatic: Fan runs only when the

heating or cooling system is on.

Circulate: Fan runs randomly about 35% of the time (home use only).
Follow Schedule: Fan controlled by program (see pages

FAN

16

18).

15 69-2715EF—07

Setting system mode

1 Touch SYSTEM to display system

settings.

2 Touch desired option:

Heat: Thermostat controls only the
heating system.

Cool: Thermostat controls only the
cooling system.

Off: Heating/cooling systems are off.
Automatic: Thermostat selects heating or cooling as needed

depending on the indoor temperature.
Emergency Heat (heat pumps with aux. heat): Controls

auxiliary/emergency heat. Compressor is locked out.

3 Touch Done to save and exit.

Note: The Automatic and Emergency Heat system settings may not

appear, depending on how your thermostat was installed.

Done

SYSTEM

Pre-set energy-saving schedules

This thermostat uses default Energy Saver settings that can reduce your
heating/cooling expenses. To customise settings, see next page.

Heat

Period Start time

Wake 6:00 am 70°F (21°C) 78°F (25.5°C) 70°F (21°C) 78°F (25.5°C)

Leave 8:00 am 62°F (16.5°C) 85°F (29.5°C) 62°F (16.5°C) 85°F (29.5°C)

Return 6:00 pm 70°F (21°C) 78°F (25.5°C) 70°F (21°C) 78°F (25.5°C)

Home Use

Sleep 10:00 pm 62°F (16.5°C) 82°F (28°C) 62°F (16.5°C) 82°F (28°C)

(MonFri)

Cool

(MonFri)

Heat

(SatSun)

(SatSun)

Cool

Period Start time Heat Cool Fan

Occupied 1 8:00 am 70°F (21°C) 75°F (24°C) On

Unoccupied 1 10:00 pm 55°F (13°C) 85°F (29.5°C) Auto

Occupied 2* 12:00 am 70°F (21°C) 75°F (24°C) On

Unoccupied 2* 12:00 am 55°F (13°C) 85°F (29.5°C) Auto

Business Use

* Period 2 is cancelled by default. If you activate it, the values shown above are

default settings.

69-2715EF—07 16

Adjusting program schedules

1 Touch MENU.

2 Select

Create/Edit Schedule.

• Touch

View/Edit to view the

full schedule and make a quick
adjustment.

• Touch

Guide Me to create a schedule

by answering simple questions.

• Touch

I’ll do it myself to manually

create a program schedule.

Note: To reduce costs, use the pre-set

Energy Saver settings described on
page 16.

If you selected I’ll do it myself on the
Create/Edit Schedule screen follow these
steps:

1 Select the days to schedule, touch

2 Touch

Wake to set your Wake time for

Next.

selected days.

MENU

Create / Edit Schedule

Next

Heat: 70°
Cool: 78°
Fan: Auto

3 Touch p or q to set Heat and Cool

temperatures for the Wake period, then
touch

Done.

4 Touch other time periods (

Leave, Return,

6:00 am

WAKE

Sleep) to set time and temperatures for

each.

5 Touch

Note: Touch

unwanted time period.

Note: Touch

settings for any time period.

Note: When configured for business, the

thermostat uses
instead of

17 69-2715EF—07

Done to save and exit.

Delete Period to eliminate any

Done

Fan Settings to customise fan

Occupied and Unoccupied

Wake, Leave, Return, and Sleep.

Overriding schedules: home use

1 Touch p or q to adjust the temperature

(right side of screen) and the Hold Until
time (left side). The schedule will resume
when the Hold Until time expires.

2 Touch

3 Touch

Switch to Permanent Hold

to keep the same temperature until
you change it or resume the program
schedule.

Cancel Hold at any time to

resume the program schedule.

Overriding schedules: business use

Touch p or q to adjust the temperature.
It will be maintained until the hold time
you set.

• To change the hold time, touch the
Hold Until arrow buttons. This time can
be adjusted up to the maximum time
set on the Override Duration screen in
Advanced Preferences (page 27).

• Touch

The programmed schedule will resume
when the override timer expires. Touch

Cancel Hold at any time to resume the

program schedule.

Override to use a pre-set

occupied temperature if a person
uses the room during an unoccupied
period. The new temperature will be
maintained for 1 hour and can be
adjusted up to the maximum time set
on the Override Duration screen in
Advanced Preferences (page 27).

Switch To

Permanent Hold

OVERRIDE

69-2715EF—07 18

Viewing equipment status

1 Touch MENU.

2 Select

Equipment Status.

3 Touch p or q to view the status of

all the equipment your thermostat
is controlling. Depending on how
your thermostat was installed, the
Equipment Status screen can report
data about the following systems:

• Heating and cooling

• Fan

• Thermostat information

Setting vacation hold: home use

This feature helps you save energy while
you are away, and restores comfortable
settings just before you return home.

1 Touch

2 Select

3 Touch p or q to select the date you

4 Review your selections on the last

MENU.

Vacation Mode.

leave, then touch
scheduling details, including times
of day, temperature settings, return
date, and return settings.

display, and touch
your settings. Touch

Next for further

Done to save

Back, then

Cancel to ignore the changes.

MENU

Equipment Status

Done

MENU

Vacaon Mode

Next

Done

19 69-2715EF—07

Setting holiday/event schedules: business use

This feature helps you conserve energy
when the workplace is unoccupied for
special events and holidays.

1 Touch

2 Select

3 Select the item you want to schedule.

4 Make selections as prompted on each

5 Touch

MENU.

Holiday/Event Scheduler.

• Custom Events lets you set up
other days for special schedules.

• US and Canadian Holiday options
let you select from a list of holidays
commonly observed in each
country.

screen. For more information, see next
two pages.

Done to save your settings.

Holiday / Event Scheduler

Setting custom events: business use

This feature lets you customise
temperature settings to be maintained
during a specific event. You can set up
an event for a specific date or day in a
month. The thermostat resumes normal
scheduling after the event.

1 Select

Custom events from the

Holiday/Event Scheduler menu.

MENU

Custom events

Custom events

69-2715EF—07 20

Create a new event

Setting custom events: business use

2 Select Create a new event.

3 Select

Specific Date or Month/

Weekday.

• For

Specific Date, you are

prompted to select the start date,
settings, end date, and frequency for
the event.

• For

Month/Weekday, you are

prompted to select the month, day
of the week, week of the month,
settings, length of event, and
frequency of the event.

4 Review the settings and touch

save them. Touch
to ignore the changes.

Back, then Cancel

Done to

Setting holiday schedule: business use

This feature lets you customise temperature
settings to be maintained on specified
national holidays. The thermostat resumes
normal scheduling between selected
holidays.

1 Select

2 Select

3 Touch the check box next to each holiday

4 Touch p or q to select the Heat and Cool

5 Review the settings and touch

US Holidays or Canadian

Holidays from the Holiday/Event

Scheduler menu.

Add/Edit Holidays. A list of

national holidays is displayed.

for which you want to maintain specific
settings, (Touch p or q to scroll through

the holiday list.) then touch

Set the holiday schedule for Occupied
or Unoccupied temperatures, depending
whether the building will be in use.

temperatures.

Next.

Done to

save them. Touch
ignore the changes.

Back, then Cancel to

Next

Done

Next

21 69-2715EF—07

Setting holiday override: business use

This feature lets you customise temperature
settings to be maintained from now until
a specified date. The thermostat resumes
normal scheduling on the date you select.

1 Touch

2 Select

3 Touch p or q to select the Heat and

4 Review the settings and touch

Note: The cool temperature can only be

set higher than the unoccupied program
setting and the heat temperature can only
be set lower than the unoccupied program
setting.

MENU.

Holiday Mode to display

temperatures while you are away on
holiday.

Cool temperatures, then touch
select return date.

Next to

Done to

save them. Touch
ignore the changes.

Back, then Cancel to

Holiday Mode

Initiating occupancy mode: business use

This feature keeps temperature at an
energy-saving level until you touch

to start occupancy

touch the button to maintain a comfortable
temperature while the room is occupied.

Touch the p or q buttons to set the
temperature or the Hold Until time. The
temperature is maintained until the time
you set. Temperature returns to an energy­saving level after the timer expires, or the
“Occupied” period ends.

. When you arrive,

Press

Press to start

MENU

Done

occupancy

69-2715EF—07 22

Customizing screen colour

You can customise your thermostat
display to match your décor.

1 Touch Menu.

2 Touch Colour Themes.

3 Select the name of a colour to

use a predefined background, or
select Custom to define you own
background colour and text.

• If you select a colour name, the
screen shows an example on the
left. Touch Done to accept that
selection.

• If you touch Custom, the screen
gives you instructions. Touch Next
to step through the choices; touch

Done when you are satisfied with

your changes.

Setting preferences

Preference menu options let you select
how the thermostat displays information
or responds to certain situations.

1 Touch

2 Select an option and follow prompts:

3 Touch

MENU and select

Preferences.

• Reminders

• Utility Schedule Options

• Backlight

• Smart Response Technology*

• Advanced Preferences

• Restore Default Schedule

Done to save your settings.

Touch

Cancel to ignore changes.

MENU

Color Themes

Done

Next

MENU

Preferences

* Smart Response is not available if thermostat is configured for business.

23 69-2715EF—07

Cleaning the thermostat screen

When you select the Clean Screen option,
the screen is locked so you don’t accidentally
change settings while you clean.

1 Touch

2 Select

MENU.

Clean Screen. A prompt asks

if you want to clean the screen for 30
seconds.

3 Touch

Yes. A countdown timer displays

elapsed time until the screen is
reactivated.

Note: Do NOT spray any liquid directly on

the thermostat. Spray liquids onto a cloth,
then use the damp cloth to clean the screen.
Use water or household glass cleaner. Avoid
abrasive cleansers.

Adjusting security settings

You can adjust security options to prevent
unauthorized changes to system settings.

1 Touch

2 Select

3 Select an option and follow prompts:

Note: If you choose to use a password

for additional security, write it here for
reference:

MENU and select Security

Settings.

Change Lock Mode.

Unlocked: Full access allowed.
Partially locked: Only temperature

can be changed.
Fully locked: No access allowed.

MENU

Clean Screen

Yes

MENU

Security Sengs

Change Lock Mode

69-2715EF—07 24

Software updates

Resideo periodically issues updates to the
software for this thermostat. The updates occur
automatically through your WiFi connection.
All your settings are saved, so you will not need
to make any changes after the update occurs.

Updates occur in the early morning. After your
thermostat receives the software, it reboots. The
screen then shows “Updating software…” with a
green progress bar. When the update is complete, your home screen will appear as
usual.

Note: If you are not connected to WiFi or registered at Total Connect Comfort, you

will not get automatic updates.

Unregistering your thermostat

To remove a thermostat from your Total
Connect Comfort account follow these steps:

1 On mytotalconnectcomfort.com log into

your account.

2 Under LOCATIONS, click on the location

you want to remove

3 Click the Delete Location link to remove

this location.

You will be returned to the LOCATIONS
screen and your thermostat will display an

orange button that says

Register Online.

Delete Location

Smart Response Technology*

This feature (home use only) allows the
thermostat to “learn” how long the heating/
cooling system takes to reach programmed
temperature settings, so the temperature is
reached at the time you set.

For example: Set the Wake time to 6:00 am, and
the temperature to 70° (21°C). The heat will
come on before 6:00 am, so the temperature is
70° (21°C) by 6:00 am.

Note: Select Smart Response Technology in the Preferences menu (“Setting

preferences” on page 23).

The message “in recovery” is displayed when the system is activated before a
scheduled time period.

* Smart Response is not available if thermostat is configured for business.

25 69-2715EF—07

Pre-occupancy purge

This business use feature turns on
the fan 1 to 3 hours before each
“occupied” time period, to provide a
comfortable work environment when
you arrive.

Compressor protection

The thermostat keeps the compressor
off for a few minutes before restarting,
to prevent equipment damage. During
this “off” time, the message “waiting for
equipment” is displayed on screen.

Auto changeover

This feature is used in climates where
both air conditioning and heating are
used on the same day.

When the system is set to
the thermostat automatically selects
heating or cooling depending on the
indoor temperature.

Heat and cool settings must be at
least 3 degrees apart. The thermostat
will automatically adjust settings to
maintain this 3-degree separation.

Note: Select

on the Heating and Cooling System
Changeover screen under Advanced
Preferences. See “Setting advanced
preferences” on page 27.

69-2715EF—07 26

Auto Changeover

Automatic,

Setting advanced preferences

You can change options for a number of

MENU

system functions. Although many options,
such as language and temperature indication

Preferences

settings are the same for all set-ups, others
depend on the type of system you have.

1 Touch

MENU. The thermostat displays a

list of options.

2 Select

Preferences > Advanced

Preferences. The thermostat displays the

first screen of options that you can change.

Advanced Preferences

3 On each screen, make changes as needed,

then touch

Next to display new options.

Repeat this step until you have made all
changes.

Tables on pages 2728 explain the
screens and options under Advanced
Preferences.

4 When you have made all changes, press

Next

Done to save and exit.

Advanced Preferences Options (MENU > Preferences > Advanced Preferences)

Screen Title Settings and Options

Scheduling Options

Temperature Indication
Scale

Heating and Cooling
System Changeover

Number of Schedule
Periods

Pre-occupancy Purge
Duration*

Type of Override*

Override Duration*

* These settings are only available if thermostat is configured for business.

Select Non-programmable or Programmable. Programmable
uses default or customised programming to automatically
raise and lower temperature settings for different times of day.

Select Fahrenheit or Celsius (default setting = Fahrenheit).

Select Manual or Automatic.

Select 2 Periods Per Day or 4 Periods Per Day. (see page

16).

Select how long the fan will run before each occupied period:
Off, 1, 2, or 3 hours.

Select Standard to maintain the programmed periods or
Initiate Occupancy to use energy-saving settings until a user
presses Start Occupancy.

Select how long to maintain temperature during an override:
110 hours or No Limit.

27 69-2715EF—07

Setting advanced preferences

Advanced Preferences Options (concluded)

Screen Title Settings and Options

Early Recovery for Heating*

Early Recovery for Cooling*

Temperature Limits Select the Minimum Cool and Maximum Heat Limit.

Keypad Lockout Select Unlocked/Partially Locked/Locked.

Clock Format Select 12 Hour or 24 Hour.

Daylight Saving Time

Indoor Display Offsets

Select No to begin recovery on schedule or Yes to ramp up
temperature early.

Select No to begin recovery on schedule or Yes to ramp down
temperature early.

Select Off or On. If set to On, the system will automatically
change time/date to account for daylight saving.

Select the number of degrees to offset indoor temperature or
percentage to offset indoor humidity.

* Early recovery only available when configured for business. If configured for Home,

see “Smart Response Technology*” on page 25.

Changing system setup

If your needs change, you can change
the basic system settings you chose
during thermostat installation (page

9).

1 Touch

MENU. The thermostat

displays a list of options.

2 Select

System Setup. The

thermostat displays the first screen
of options that you can change.

3 On each screen, make changes as

needed then touch

Next to display

new options. Repeat this step until
you have made all changes. Table on
page 29 explain the System Setup
screens and options.

4 When you have made all changes,

press

Done to save and exit.

MENU

System Setup

Next

Touch the Help button
to see information
about screen options.

69-2715EF—07 28

Changing system setup

Note: Touch the orange Help button on any screen for more information.

System Setup Options (MENU > System Setup)

Screen Title Settings and Options

Language English/Français/Español.

Thermostat
installed in

Your thermostat
location

Your thermostat
controls

Your system type

Your forced air
heating system
type

Efficiency of your
heating system

Your heating
system type

Number of cooling
stages

Number of heating
stages

Your fan control

Type of changeover
valve

Number of heat
pump compressor
stages

Your backup heat

Home/Business (Thermostat is used in a residential (default) or
commercial setting).

THERMOSTAT button to display a screen where you can

Touch
enter a custom name using a keypad. If you have only one thermostat,
you can leave the name as THERMOSTAT. For business installations
you can check a box to display the thermostat name on the home
screen.

Select Heating or Cooling or both (default).

Select Forced Air (default), Heat Pump, or Hot Water or Steam. Each
option offers different choices on the following screens. See Step 9e
under Installing your Thermostat on page 10.

Select how your forced air system is powered: Gas/Oil (default) or
Electric.

Select Standard Efficiency Forced Air (default) or High Efficiency
Forced Air.

If you selected Hot Water or Steam on “Your system type,” select the
specific heating system here.

Select 1 Stage (default) or 2 Stages. If you are unsure, note which
wires you have connected: ‘Y’ wire only (1 stage) or ‘Y’ and ‘Y2’(refer to
your check list in Step 6 on page 5.)

Select 1 Stage (default) or 2 Stages. If you are unsure, note which
wires you have connected: ‘W’ wire only (1 stage) or ‘W’ and ‘W2’ (refer
to your check list in Step 6 on page 5.)

Select whether your thermostat (default) or heating system controls
the fan.

If you selected Heat Pump on “Your system type,“ select whether it
uses a cooling changeover valve (default) or heating changeover valve.
If you are unsure, note which wires you have connected: refer to your
check list in Step 6 on page 6.

Select 1 Stage (default) or 2 Stages. If you are unsure, note which
wires you have connected: ‘Y’ wire only (1 stage) or ‘Y’ and ‘Y2’(refer to
your check list in Step 6 on page 6.).

No or Yes (default) you can determine whether you have backup heat
by referring to your check list in Step 6 on page 6..

29 69-2715EF—07

Frequently asked questions

:Q Will my thermostat still work if I lose my Wi-Fi connection?

:A Yes, the thermostat will operate your heating and/or cooling system with or

without WiFi.

:Q How do I find the password to my router?

:A Contact the manufacturer of the router or check the router documentation.

:Q Why isn’t my thermostat connecting to my Wi-Fi router even though it is

very close to the thermostat?

:A Verify that the password entered for the WiFi router is correct.

:Q My thermostat is unable to register to the Total Connect Comfort website.

:A Verify that the thermostat is correctly enrolled on your home WiFi network. At

Menu > WiFi Setup, check for the WiFi signal strength icon. Verify that the
WiFi router has a good internet connection. On your computer, verify that you
can open the site at mytotalconnectcomfort.com If you cannot open the site,
switch off the internet modem for a few seconds, then power it back on.

:Q I registered on the Total Connect Comfort website but was unable to login

using my new account.

:A Check your email and ensure that you received an activation email. Follow the

instructions to activate your account and then login to the website.

:Q I have signed up on Total Connect Comfort website and have not received a

confirmation email.

:A Check for the email in your Junk or Deleted folder.

:Q Is there a way to extend the signal strength?

:A Most standard routers can be set up to be a repeater. You can also purchase

and install a WiFi repeater.

For more FAQs, see getconnected.honeywellhome.com

69-2715EF—07 30

Getting help and responding to alerts

Your thermostat offers two types
of assistance, if these assistance
options do not answer your questions,
review the FAQs (page 30) and
troubleshooting tips (page 32).

On screen help

Most displays include an orange Help
button.

1 Touch

Help to display instructions

for using the screen.

2 Touch

OK to redisplay the original

screen.

On screen alerts

Your home screen will display a large
orange button when you need to correct
a setting or system problem.

1 Touch the button, the thermostat

displays instructions for completing
the task to which you were alerted.

2 Touch

OK on the instruction display,

then carry out the task. When the
task is complete, the alert button will
no longer be displayed.

Help

Replace Air

Filter

Press for info

OK

OK

31 69-2715EF—07

Troubleshooting

If you have difficulty with your thermostat, please try the following suggestions.
Most problems can be corrected quickly and easily.

Display is
blank

Cannot
change system
setting to Cool

Fan does
not turn on
when heat is
required

“Wait” appears
on the screen

Heat pump
issues cool air
in heat mode,
or warm air in
cool mode

Heating or
cooling system
does not
respond

Heating
system is
running in cool
mode

• Check circuit breaker and reset if necessary.

• Make sure power switch at heating and cooling system is on.

• Make sure furnace door is closed securely.

• Make sure C wire is connected (see page 5).

• Check that System Setup screen “Your thermostat controls” or “Your
system type” is set to match your heating and cooling equipment (see
page 29).

• Check that System Setup screen “Your fan control” is set to match
your heating equipment (see page 28).

• Compressor protection feature is engaged. Wait 5 minutes for the
system to restart safely, without damage to the compressor.

• Check your setting for System Setup screen “Type of changeover
valve” to make sure it is properly configured for your system (see page

28).

• Touch

• Touch SYSTEM to set system to Cool. Make sure the temperature is

• Check circuit breaker and reset if necessary.

• Make sure power switch at heating and cooling system is on.

• Make sure furnace door is closed securely.

• If “Wait” is displayed, the compressor protection timer is on. Wait

• Check that System Setup screen “Your thermostat controls” or “Your

SYSTEM to set system to Heat. Make sure the temperature is

set higher than the Inside temperature.

set
lower than the Inside temperature.

5 minutes for the system to restart safely, without damaging the
compressor (see page 26).

system type” is set to match your heating and cooling equipment (see
“System Setup Options (MENU > System Setup)” on page 29).

Regulatory information

EN 30 0 328 V1 .9. 1 (201 5-0 2)

This equipment has been tested and found to comply with EN 300 328 V1.9.1 (201502).

Electromagnetic compatibility and Radio spectrum Matters (ERM); Wideband transmission systems; Data transmission
equipment operating in the 2,4 GHz ISM band and using wide band modulation techniques; Harmonized EN covering the
essential requirements of article 3.2 of the R&TTE Directive

69-2715EF—07 32

Glossary

C wire

The “C” or common wire brings 24 VAC power to the thermostat from the heating/cooling
system. Some older mechanical or battery operated thermostats may not have this wire
connection. It is necessary for establishing a WiFi connection to your home network.

Heat Pump heating/cooling system

Heat pumps are used to heat and cool a home. If your old thermostat has a setting for
auxiliary or emergency heat, you likely have a heat pump.

Conventional heating/cooling system

Non–heat pump type systems; these include air handlers, furnaces or boilers that run on
natural gas, oil or electricity. They may or may not include an air conditioner.

Jumper Loop

In this thermostat, a plug with a wire loop located below the terminal block is used to
connect the R and Rc terminals.

MAC ID, MAC CRC

Alphanumeric codes that uniquely identify your thermostat.

QR Code

®

Quick response code. A two-dimensional,machine-readable image. Your wireless device can
read the black and white pattern in the square and link its browser directly to a web site. QR
Code is a registered trademark of DENSO WAVE INCORPORATED.

1-year limited warranty

Resideo warrants this product, excluding battery, to be free from defects in workmanship or materials, under
normal use and service, for a period of one (1) year from the date of first purchase by the original purchaser. If at
any time during the warranty period the product is determined to be defective due to workmanship or materials,
Resideo shall repair or replace it (at Resideo’s option).

If the product is defective,

(i) return it, with a bill of sale or other dated proof of purchase, to the place from which you purchased it; or
(ii) call Resideo Customer Care at [phone]. Customer Care will make the determination whether the
product should be returned to the following address: Resideo Return Goods, 1985 Douglas Dr. N., Golden Valley,
MN 55422, or whether a replacement product can be sent to you.

This warranty does not cover removal or reinstallation costs. This warranty shall not apply if it is shown by Resideo
that the defect was caused by damage which occurred while the product was in the possession of a consumer.

Resideo’s sole responsibility shall be to repair or replace the product within the terms stated above. RESIDEO
SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND, INCLUDING ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY BREACH OF ANY WARRANTY,
EXPRESS OR IMPLIED, OR ANY OTHER FAILURE OF THIS PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation
may not apply to you.

THIS WARRANTY IS THE ONLY EXPRESS WARRANTY RESIDEO MAKES ON THIS PRODUCT. THE DURATION
OF ANY IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, IS HEREBY LIMITED TO THE ONE YEAR DURATION OF THIS WARRANTY. Some states do
not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may have other rights which vary from state to state. If you
have any questions concerning this warranty, please write Resideo Customer Care, 1985 Douglas Dr, Golden
Valley, MN 55422 or call [phone].

Middle East: Resideo Middle East FZE. Customer Relations, EMAAR Business Park, Bldg 2, Shwikh Zayed Road,

P.O. Box 232362, Dubai, UAE

33 69-2715EF—07

33-00167-03

ADEMCO FZE

Office no. 1175 & 1177, Jafza One

Jebel Ali Free Zone, Dubai, United Arab Emirates

getconnected.honeywellhome.com/middle-east

Appl e, iPhone, iPa d, iPod t ouch and i Tunes are trademarks of A pple Inc.
All ot her tra demark s are the prope rty of their r espec tive owner s.

Resideo Inc., 1985 Douglas Drive North,

www.resideo.com

©2019 Resid eo Technolo gies, In c. This pro duct is man ufactur ed by Resi deo Technol ogies, I nc., Gol den Valley, M N, [phone]
The Hon eywell H ome trade mark is us ed under lic ense fro m Honeyw ell Inter national I nc. All ri ghts res erved.

Golden Valley, MN 55422
33-00167—03 M.S. Rev. 05-19 | Printed in United States