CBC 9000
Telecommunication
Dialer
Manual
Version 9.20
Set the System Up
•
Quick Start Sheet
This section is designed to get the system ON
LINE fast! You will also find it helpful if you ever
need to have someone else operate your system for
you. Anyone should be able to get the system ON
LINE and producing leads without help if they
follow these simple steps.
Sequential Dialing
•
RESET
The
the 3 key.
Place the announcement tape in the
TRANSMITTER
side, and the response tape in the
which is on the right hand side. The tapes should
both be installed so that the
hand side.
1) Press RESET 1 #.
2) Enter complete seven digit starting number, then
press #.
3) Enter the last four digits of the
number, then press
NOTE: The system will not dial before 9:00
a.m. or after 9:00 p.m.
key is the black round key next to
deck which is on the left hand
# # 1
RECEIVER
FULL
reel is on the left
STOP
.
deck
(ending)
1) Insert
side tape deck, with the full reel on the left side.
2) Insert
tape deck, with the full reel on the left side.
Setting Time
•
TRANSMITTER
RECEIVER
tape in the right hand side
tape in the left hand
Example 1
11:54 a.m. on Tuesday
1) Press
2) Press
3) Press
RESET * # 1
2 #
(1 – 7, Monday through Sunday).
1 1 5 4 # RESET
.
.
Example 2
4:31 p.m. on Saturday
1) Press
2) Press
3) Press
•
9:00 a.m. until 9:00 p.m.
RESET * # 1
6 #
(1 – 7, Monday through Sunday).
1 6 3 1 # RESET
hour format).
.
(4:31 p.m.=16:31 in 24
Setting Clock Control
The factory settings allow dialing ever day from
Example 1
Playback
•
1) Turn the volume control up.
2) Press
3) Press 1 to
•
RESET 9 #
and 2 to
FAST FORWARD
.
REWIND, #
to
Memory Dialing
STOP, 0
.
to
PLAY
You wish to change the dialing on Saturday to
12:00pm until 8:00pm.
1) Press RESET * # # 1.
2) Press
3) Press
4) Press
6 #
(1 – 7, Monday through Sunday).
1 2 0 0 #
2 0 0 0 # RESET
hour format).
.
Example 2
RESET
The
the 3 key.
Place the announcement tape in the
TRANSMITTER
side, and the response tape in the
which is on the right hand side. The tapes should
both be installed so that the
hand side.
1) Press RESET 2 # #.
2) Enter a complete phone number, followed by the
# key. Repeat until all numbers are entered.
3) Press 3 # 1.
NOTE: The system will not dial before 9:00
a.m. or after 9:00 p.m.
Al Sandige Page 2 12/05/01
key is the round black key next to
deck which is on the left hand
RECEIVER
FULL
reel is on the left
deck
You wish to disable dialing on Sunday.
1) Press RESET * # # 1.
2) Press 7
Sunday).
Test Your Announcement
•
1) Turn the volume up.
2) Press
3) Press # and TAPE will play to end, reset and
return you to the MENU.
# * RESET
RESET 8 #
(1 – 7, Monday through
and wait for TAPE to reset.
(8:00 p.m.=20:00 in 24
Record an Announcement
•
1) Insert Microphone.
2) Insert TRANSMITTER tape in the left deck.
3) Press
4) Press 1 then dictate the message into the mic.
5) Disconnect Microphone.
•
RESET 8 #
"Hello we are taking a local survey in your area
to find out what is the most popular radio
station. If you would like to participate please
dial an 8 on your phone after the beep 3 What is
your most favorite radio station # How many
hours per day do you listen to radio # Thank you
for participating in this survey.
and wait for TAPE to reset.
*
Entering Phone Numbers & Dial
Press RESET 2 # #, then enter each phone
number followed by # as follows:
7 8 6 2 2 3 4 #
3 3 2 1 3 2 4 #
7 2 2 2 3 1 5 #
etc.
Then press 3 # 1 to dial.
Sequential Dial & No Re-
•
numbers are more than 7 digits). Say that you wish
to dial from 786-0000 through 786-9999.
1) Press
2) Enter
3) Wait while the display says
4) Now press
•
1) Turn volume up.
2) Press
3) Press 0 to play, # to stop, 1 to rewind & 2 to fast
4) Press
•
1) Insert Microphone.
2) Insert TRANSMITTER tape in left deck.
3) Insert RECEIVER tape in right deck.
4) Press
5) Press 1 then dictate the message into the mic.
6) Disconnect Microphone.
7) Press
RESET 2 # # 1 #
7 8 6 0 0 0 0 # 9 9 9 9 # 1 0 #
# 3 # 1
.
.
WORKING
.
.
Playback
RESET 9 # 1
forward.
RESET
and wait for TAPE to stop.
when done.
Use as Answering Device
RESET 8 #
"Hello this is the SMITH'S residence, I'm sorry
but there is no one available to answer your call
at this time. If you will leave your name,
telephone number, and a short message, we will
call you back as soon as possible. Please speak
after the tone. (Press #) Thank you. (Press *)
RESET 7 #
and wait for TAPE to reset.
.
Dial
With this mode, only your incoming tape limits
how many phone numbers the system will call. Say
that you wish to dial 332-1345 through 332-8500.
1) Press
2) Enter
•
RESET 1 #
3 3 2 1 3 4 5 # 8 5 0 0 # # 1
.
.
Get Last # Dialed in Sequential
1) Press RESET 0 # #.
2) The phone number in the bottom of the display
is the last number.
3) The number was dialed if it shows a STATUS
after the phone number; it was about to be dialed
if it shows ONLY the phone number in the
bottom of the display.
Sequential Dial & Re-Dial
•
With this mode, the system can only call a
maximum of 2000 local phone numbers (less if
Turn off Tape Optimizer
•
1) Press
2) Enter
3) Press
•
RESET * # # # 1 3
1 0 0 2 2 0 0 0 1 0 3 0 0 2 5 0 #
RESET
.
.
Reset to Factory Defaults
RESET * # # # 1 * RESET
Press
.
.
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Table Of Content
QUICK START SHEET......................2
Sequential Dialing.................................. 2
•
Playback ................................................. 2
•
Memory Dialing ..................................... 2
•
Set the System Up .................................. 2
•
Setting Time ...........................................2
•
Example 1 ........................................... 2
•
Example 2 ........................................... 2
•
Setting Clock Control............................ 2
•
Example 1 ........................................... 2
•
Example 2 ........................................... 2
•
Test Your Announcement ..................... 2
•
Record an Announcement..................... 3
•
Entering Phone Numbers & Dial ......... 3
•
Attended Mode Dial............................ 8
•
Consent Feature ..................................8
•
Tape Optimizer Mode......................... 8
•
Call Block Feature .............................. 8
•
Remote Playback & Program .............8
•
Full Editing Features........................... 8
•
Computer Linkage Mode.................... 8
•
Optional Printer Interface ...................8
•
Super 10 Year Battery Backup ...........9
•
INSTALLATION ................................. 9
Location .................................................. 9
•
Power ......................................................9
•
Phone Connection .................................. 9
•
Business Telephones .............................. 9
•
Single Line Phones................................. 9
•
Order A Phone Jack .............................. 9
•
Setup ....................................................... 9
•
Diagnostic Test..................................... 10
•
Sequential Dial & No Re-Dial............... 3
•
Get Last # Dialed in Sequential............ 3
•
Sequential Dial & Re-Dial..................... 3
•
Playback ................................................. 3
•
Use as Answering Device....................... 3
•
Turn off Tape Optimizer....................... 3
•
Reset to Factory Defaults ...................... 3
•
TABLE OF CONTENT .......................4
SYSTEM OVERVIEW ........................7
Save Your Packing................................. 7
•
Introduction ........................................... 7
•
No More Cold Calling ........................7
•
Clock Controlled................................. 7
•
Cost Effective .....................................7
•
System Features ..................................... 7
•
Sequential Dialing............................... 7
•
Memory Dialing.................................. 7
•
Answer Mode...................................... 7
•
Re-Dials Busy #’s every 15 min ......... 8
•
Auto 6:00 p.m. Re-Dial....................... 8
•
THE MENU ........................................ 10
The RESET Button.............................. 10
•
Turn Unit On/Off................................. 10
•
1 SEQUENTIAL DIAL ..................... 10
Start Number .......................................11
•
Stop Number ........................................ 11
•
Dialing................................................... 11
•
Pause while Dialing.............................. 11
•
Out of Tape........................................... 12
•
End of Session ...................................... 12
•
Finding Last # Dialed .......................... 12
•
2 ENTER NUMBERS........................ 12
Go to Dialing ........................................12
•
Exiting................................................... 12
•
Advanced Features .............................. 12
•
Backup .............................................. 12
•
Return Dial Tone Detect ................... 13
•
Time Saver Entry Mode.................... 13
•
Example.................................................... 13
•
Extension Mode ................................ 13
•
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Operation.................................................. 13
•
Example ................................................... 13
•
Auto-Fill Mode ................................. 13
•
Start Number ............................................ 13
•
Stop Number ............................................ 14
•
Interval ..................................................... 14
•
3 MEMORY DIAL............................. 14
Dialing................................................... 14
•
Pause while Dialing.............................. 15
•
Out of Tape........................................... 15
•
End of Session ...................................... 15
•
Advanced Features .............................. 15
•
Variable Starting Position................. 15
•
15 Min Busy Re-Dials ......................15
•
6:00 p.m. No Answer Re-Dial .......... 15
•
General Re-Dials............................... 15
•
4 STORE NUMBERS ........................15
5 LOAD NUMBERS ..........................16
6 DIAL REPORT ............................... 16
Report Descriptions............................. 17
•
T.CALLS ..........................................17
•
RESPONSE ......................................17
•
HANG UP......................................... 17
•
NO ANSWER................................... 17
•
BUSY................................................ 17
•
REC.MSG......................................... 17
•
OTHER ............................................. 17
•
7 ANSWER MODE............................17
Manual Soliciting Mode ...................... 17
•
Call Screening ...................................... 17
•
Out of Tape........................................... 18
•
8 ANNOUCEMENT........................... 18
Test Announcement............................. 18
•
Record Announcement........................ 18
•
No Record Transfer - 0 ..................... 18
•
Consent Tone - 3............................... 18
•
Tone & Pulse Digits.......................... 19
•
Design Your Message ..........................19
•
Example 1 ......................................... 19
•
Example 2 ......................................... 19
•
Example 3 ......................................... 20
•
9 PLAYBACK.....................................20
Reset the Tape Counter....................... 21
•
Que & Review ......................................21
•
Exit ........................................................ 21
•
0 MEMORY EDIT .............................21
Quick Scan............................................ 21
•
Print Memory (4000) ........................... 21
•
Duplicate Delete (5000)........................ 21
•
Clean File (6000) .................................. 22
•
Search & Tag (7000)............................ 22
•
Computer Linkage (8000) ................... 22
•
Delete (9000)......................................... 22
•
Exit Edit Mode ..................................... 22
•
* SYSTEM SETUP .............................22
Set Present Day/Time .......................... 23
•
Present Day ....................................... 23
•
Present Time ..................................... 23
•
Set Dial Days/Times............................. 23
•
Select Day ......................................... 23
•
Set Start Time ...................................23
•
Set Stop Time.................................... 23
•
Exit Dial Times................................. 23
•
Parameters A........................................ 23
•
Interval .............................................. 24
•
Re-Dials ............................................ 24
•
Voice Limit....................................... 24
•
Dial Method ...................................... 24
•
Attended Mode .................................24
•
0-Unattended Dialing................................24
•
1-Front Attended Dialing..........................24
•
2-End Attended Dialing ............................25
•
2-Front & End Attended Dialing...............25
•
# Correlation ..................................... 25
•
Que/Review Mode ............................ 25
•
BAUD Rate....................................... 25
•
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Auto LF............................................. 25
•
Warranty Repair .................................32
•
Ans Detect......................................... 25
•
0-Normal ..................................................26
•
1-Hello...................................................... 26
•
2-Business ................................................26
•
Answering Device .................................... 26
•
Answering Machine Only......................... 26
•
No Response ..................................... 26
•
Ring NoAns. .....................................26
•
Tape Opt. .......................................... 26
•
Changing Parameters A...................... 27
•
Parameters B........................................ 27
•
VC PAUSE <1> CHG ...................... 27
•
CALL BLOCK<1>CHG...................27
•
RING DELAY<1>CHG ................... 27
•
REMOTE CODE<1>CHG ............... 27
•
CONSENT <1> CHG ....................... 27
•
TAPE TYPE <1>CHG...................... 28
•
Total Calls ............................................28
•
Non-Warranty Repair......................... 32
•
Service Warranty................................. 32
•
FCC NOTICE..................................... 33
Part 68................................................... 33
•
Part 15................................................... 33
•
APPENDIX..........................................28
24 hour time format............................. 28
•
Trouble shooting.................................. 28
•
Reset System Setup.............................. 28
•
Disconnect methods ............................. 28
•
Disconnect problems............................ 29
•
Answer Detect ......................................29
•
Sensitivity Adjustment ........................ 29
•
The Audio Light................................ 29
•
Making the Adjustment ....................30
•
Tape Related Problems ....................... 30
•
Cleaning Tape Decks ........................... 30
•
Materials Needed .............................. 30
•
Cleaning ............................................ 31
•
Cassette Tapes...................................... 31
•
Transmitter Tapes ............................. 31
•
Recommended Transmit Tapes ........ 31
•
Receiver Tapes.................................. 31
•
Recommended Receive Tapes .......... 31
•
Customer Support ............................... 31
•
Al Sandige Page 6 12/05/01
System Overview
Save Your Packing
•
You MUST save ALL packing material
supplied with this unit. If the system must be sent in
for any reason and you do not use the supplied
packing material, you WILL be charged for the
replacement of this material. This packing material
has been designed to give the system maximum
protection during the shipping process.
While every precaution has been taken in
preparation of this OPERATION MANUAL, the
manufacturer does not assume any liability for errors
or omissions. The manufacturer reserves the right to
make changes in the specifications of this unit at any
time without notice.
Introduction
•
The CBC 9000 is an automatic telephone
LEAD generating system that produces low cost
qualified LEADS. A list of phone numbers, or a
range of phone numbers are entered into the system.
The system then dials each number. When the call
is answered, the CBC 9000 carries on a two-way
conversation, ask questions, and records the
answers.
When the call is completed, the system
immediately dials the next programmed number
automatically. The CBC 9000 can also be used in
Answer
the
mode to answer incoming calls.
only on selected days if desired. Set the clock to dial
from 9:00 a.m. to 9:00 p.m. then let it run. The CBC
9000 will produce leads day after day, week after
week. The CBC 9000 is engineered for continuous
operation.
The CBC 9000 also has an important safety
feature which prevents the system from dialing past
9:00 p.m. and before 9:00 a.m. This will prevent the
system from calling potential prospects too late or
too early in the day.
Cost Effective
Using the CBC 9000 for lead generation has
been proven to be much more cost effective than
human telephone solicitors, radio, television,
newspapers, magazines or direct mail. The system
will pay for itself by paying one low price up front,
instead of having to continually pay an employee to
do the job it does. Unlike employees, the CBC 9000
never goes on coffee breaks, calls in sick, or expects
to be paid. The CBC 9000 is reliable and requires
no supervision while it is working.
System Features
•
Sequential Dialing
You simply enter the starting and ending
number and the unit will dial all of the numbers in
between. You may also omit blocks of numbers that
you do not wish to dial. This allows you to skip
over unused numbers in your exchange. 10,000
numbers can be programmed to dial in less than 20
seconds.
Memory Dialing
No More Cold Calling
Nothing is more time-consuming, frustrating
and demoralizing than cold canvassing by telephone.
However, it's a necessary evil for most salespeople.
The CBC 9000 makes all of your cold calls for you.
Working unattended, it makes hundreds of calls per
day and converts those calls into prospects. Because
it never gets discouraged, frustrated or tired, it will
outperform three or four phone solicitors.
Clock Controlled
The CBC 9000 is completely clock controlled.
The system will only dial when you want it to. A
different time period can be selected for each day of
the week. The system can be programmed to dial
Al Sandige Page 7 12/05/01
Up to 2000 seven digit phone numbers can be
entered and dialed. Both long distance and local
numbers can be entered together.
Answer Mode
In answer mode the CBC9000 will answer
incoming calls only. It can be setup to ask a series
of questions and record the responses. The time and
the day of each call is recorded after each message.
The unit also features an adjustable ring delay that
allows the user to control when the unit will answer
the telephone. A manual mode is also provided in
this mode so that the unit can be operated in a
manual soliciting mode.
Re-Dials Busy #’s every 15 min
If a number is BUSY, this usually means that
the party is home. We have increased our contact
ratio by automatically calling BUSY calls back
every 15 minutes. This is in memory dial only.
Auto 6:00 p.m. Re-Dial
Chances are that if a person is not home during
the day, that they will not be home until the evening.
This feature improves the dialing efficiency of the
system by re-dialing "NO ANSWER" calls at
6:00PM. At 6:00pm the dialer will stop dialing and
will start dialing the "NO ANSWER" calls from
earlier dialing. This greatly improves your chances
of reaching the party.
Attended Mode Dial
Most applications are used in the
UNATTENDED MODE. For those who want to
add a personal touch, the CBC9000 offers three
forms of attended operation. In the FRONT
ATTENDED MODE, the system will alert the user
when a called party has answered the phone. The
user then picks up the telephone and talks to the
called party. He then selects either to activate the
recorded message, or to advance to the next call. In
the END ATTENDED MODE, the system can be set
up so that if the called party wishes to order your
product they simply dial a digit on their telephone
and the CBC9000 will alert the user to pick up the
phone and take the order. The unit also offers an
attended mode that provides both FRONT and END
ATTENDED modes at the same time.
Consent Feature
The consent feature allows you to ask for the
called party's consent before playing the message.
The party must dial a digit on their telephone if they
wish to hear your taped message. If the called party
fails to dial, the unit immediately hangs up. This
feature can be setup in two different modes; 1) Dial
to listen, or 2) Dial to disconnect. This feature is the
most reliable form of disconnect available.
Tape Optimizer Mode
This feature greatly improves the transcription
process. It automatically rewinds and re-records
over all hang up calls. When this feature is used in
conjunction with the CONSENT feature, you can
maximize its effect. During transcription you will
only hear leads and nothing else.
Call Block Feature
In many parts of the US we have caller
identification. This allows the called party to attach
a device to their telephone line to view the telephone
number of the calling party. Most states that have
this feature also have a method of allowing the caller
to disable this feature. When used, the CBC9000
dials the caller identification disable code before
dialing each telephone number, thus disabling the
called party from obtaining your telephone number.
Remote Playback & Program
The user has the ability to call the CBC9000
from a remote location and to retrieve all of the leads
off of the tape. A user programmable, three digit
security access code is provided to prevent
unauthorized access to your leads. This feature
allows you to play, rewind, and fast forward the tape
as you see fit. If you are using sequential dial mode,
the unit will also allow you to re-program new
groups of telephone numbers to dial. This gives the
user the ability to completely operate the CBC9000
from a remote location. Every day the unit can be
called, leads removed, and new telephone number
ranges entered.
Full Editing Features
The CBC9000 has an edit mode which allows
the user to edit telephone numbers in the systems
memory. It also has a feature that will automatically
delete duplicate numbers in memory. A search
mode has been added to allow the user to search for
a specific number and a fast scan feature is available
for a quick view of the numbers and their dialing
results.
Computer Linkage Mode
With the use of an optional software package,
telephone numbers can be downloaded directly from
an IBM PC/XT/AT or compatible computer directly
into the CBC9000 system. This means that numbers
from a data base or a purchased mailing list can be
transferred directly into the CBC9000 system.
Optional Printer Interface
A printer can be added to provide the ultimate
in record keeping for your dialing sessions. The
system will print the time and day that each call was
Al Sandige Page 8 12/05/01
made, the tape counter location where the message is
located, and the result of each call. At the end of
each dialing session the system will print out
complete statistics for the dial session. The printer
can also be used to print out a list of all of the
numbers in memory.
Super 10 Year Battery Backup
The numbers stored in memory, the internal
clock information, and the system setup information
are protected by an internal battery. The unit retains
memory during power failures or when the unit is
moved from location to location. Best of all, if the
system is in the middle of a dial session and the
power should fail, the system will continue dialing
right where it left off when the power is restored.
With 10 years of protection you will never have to
hassle with replacing batteries.
Installation
avoided. Heavy electrical equipment can cause
power glitches over the power line which could
interfere with the operation of the system. If your
power lines are excessively noisy a power filter
MIGHT solve the problem.
Phone Connection
•
The system's telephone line requirements are
the same as a standard telephone. Its connection to
the telephone line is the same as any NORMAL
single line telephone that you could buy at any
department store.
Business Telephones
•
This system is not compatible with modular
jacks used for multi-line ELECTRONIC PHONE
SYSTEMS. To connect the SYSTEM to this type of
phone system an RJ-11 jack must be ordered from
your local telephone company. It should be noted
that when the SYSTEM is used, the line indicator
lights on the phone system will not show the line as
being used.
Location
•
When selecting a location for the system, the
following conditions MUST be avoided:
Temperatures above 95°F.
Temperatures below 65°F.
Areas with carpets that produce Static
Electricity.
High dust areas.
Exposure to direct sunlight.
The SYSTEM and the POWER CUBE should
be located in a well ventilated area. It should be
noted that the POWER CUBE can get quite warm
during operation. Make sure that both a three-prong
power outlet and a proper telephone jack are within
six feet of the installation site.
Power
•
The SYSTEM must ONLY be used with a
properly wired three-prong grounded 115VAC @
60Hz power outlet. This is needed for proper
protection of the unit's circuitry. Power circuits that
are used for any heavy equipment such as large
freezers, blowers, heaters, copiers, or any electrical
equipment that contains large motors, should be
Single Line Phones
•
If you have a single line phone it is probably
connected to a small modular jack. Simply unplug
the phone and plug the system in. If you wish to
have both the phone and the system connected at the
same time you can plug the phone into the PHONE
jack on the back of the CBC 9000.
Order A Phone Jack
•
If you need to order a jack from the telephone
company you will need the following information:
FCC No: AP494N-64812-MA-E
RINGER EQ.:0.0B
USOC No (Jack type) RJ-11, RJ-12, or RJ-13
Setup
•
1) Connect the POWER CUBE to the CBC9000
with the word "TOP" on the end of the
connector, facing DOWN! Now connect the
other end of the POWER CUBE to a power
outlet. The CBC9000 will turn on
automatically.
CAUTION: Do not connect or disconnect the
POWER CUBE directly from the CBC9000
Al Sandige Page 9 12/05/01
while the POWER CUBE is connected to
power. Failure to do this will cause the
telephone numbers stored in memory and the
system setup information to be altered which
could cause the unit to dial improperly.
2) Connect one end of the MODULAR CORD to
the CBC9000 and the other end to your RJ-11
telephone jack.
3) Insert the TRANSMITTER tape into the LEFT
DECK.
4) Insert the RECEIVER tape into the RIGHT
DECK.
NOTE: When installing cassette tapes the tape
should be installed with the FULL reel on the
LEFT.
Diagnostic Test
•
Every time that the SYSTEM is powered up or
RESET during a communication cycle, the
MICROCONTROLLER performs a self diagnostic
test. This test checks for proper operation of both
tape decks as well as the circuitry of the system.
Diagnostic Test
If the unit passes the test the speaker will beep
and then return to the
day are displayed in the bottom of the display.
MENU
. The current time and
* MENU * V9.20 *
Time->18:35 TUE
All functions of the system are accessible from
this point. To view the different choices that the
MENU
time. Once you have found the function you wish
press the # key. The
following items:
numbers into the internal memory of the unit.
memory to TAPE for storage.
TAPE to memory for dialing.
dial session.
RECORD the outgoing messages.
recorded responses from a dial session.
information and the operating parameters of the unit.
numbers stored in memory.
of the CBC 9000 the # button is used as the
BUTTON
making any selections, the # button must be pressed.
The # button is also referred to as the POUND
button.
offers simply press each number one at a
MENU
1 – SEQ Dial
2 – ENTER No.
3 – MEM Dial
4 – STORE No.
5 – LOAD No.
6 – REPORT
7 – ANSWER
8 – ANNOUNCEMENT
9 – PLAYBACK
* - SETUP
0 – EDIT
# - ENTER Button
. After entering phone numbers or
= Sequential Dial Mode.
= Used to enter telephone
= Dial numbers in the memory.
= Copy the numbers from
= Copy the numbers from
= Displays totals from the last
= Answers incoming calls.
= Used to play back the
= Used to change all clock
= Used to inspect and delete phone
= Throughout the operation
consists of the
= Used to TEST or
ENTER
The RESET Button
•
RESET
The Menu
RESET BUTTON
The
system to the
It can be used to stop the system during a dialing
session. It has no effect on the phone numbers
stored in memory.
The
Anytime that the unit is
return to the
PRESENT day is displayed in this mode.
MENU
MENU
MENU
. It can be pushed at any time.
is the starting point of the system.
. The PRESENT time and
* MENU * V9.20 *
Time->18:35 TUE
Al Sandige Page 10 12/05/01
is used to return the
RESET
the system will
The
most operations. If you press the button enough, it
will return you to the
Turn Unit On/Off
•
To turn the unit off, press
the unit on, press
1 Sequential Dial
To enter this mode press
Sequential dialing allows the user to dial a high
volume of phone numbers with very little entered
button is used to abort/back out of
MENU
RESET
.
.
RESET # #
RESET 1 #
. To turn
.
data. A starting phone number is entered and the
SYSTEM automatically increments the number by
the INTERVAL spacing. The INTERVAL spacing
can be set from 1 to 99. The INTERVAL spacing
can be verified or changed in the SETUP mode. Up
to 100 different ranges may be entered per session.
Both long distance and local numbers may be
entered. The unit may also be programmed for
sequential dialing from a remote location via a touch
tone telephone (see
be disconnected for proper operation in this mode.
Start Number
•
You must first enter the START NUMBER.
This number must be seven to sixteen digits long.
Enter the number and then press #.
REMOTE
). The MIC MUST
Enter START No.
Stop Number
•
Dialing
•
The first thing that the system does before
dialing is to SEARCH FOR DIAL TONE. The unit
must receive 1/2 second of solid dial tone before it
will start dialing.
:::DIAL::TONE:::
:::::SEARCH:::::
If it does not detect dial tone within 15 seconds
the system will release the line, display the
following and wait one minute before attempting to
search again.
::NO DIAL TONE::
After the unit has detected dial tone it will dial
the first number. At this point the display will show
the ENTRY POSITION and the actual phone
number being dialed.
Next enter the STOP NUMBER. This must be
four digits long. It represents ONLY the last four
digits or suffix of the phone number. Enter the four
digit STOP NUMBER and press #.
Enter STOP No.
The display will now ask you if you wish to
enter another range or if you would like to start
dialing. Press # to dial and * to enter another range.
<#> to DIAL
<*> for ANOTHER
Once you press #, the display will show the
following:
<1> RESET R TAPE
<#> to CONTINUE
When RESET R TAPE is selected by pressing
the 1 key, the RECEIVER tape rewinds to the
beginning of the tape, then runs forward past the
leader, and resets the tape counter to 0000. Press
if you do not wish to reset your RECEIVER tape.
0000:ENTRY::0001
7866186
In this dialing mode there is no re-dial
capability. If re-dials are necessary in sequential
dialing, the AUTO FILL feature under ENTER
NUMBERS can be used to supply re-dials in
sequential dialing.
After the system completes the call, the system
will release the line and display the result for
approximately one second as follows:
0000:ENTRY::0001
Result=RESPONSE
Then display will show the TOTAL CALLS
made.
0000:ENTRY::0001
TOTAL CALLS=001
Pause while Dialing
•
#
If you wish to PAUSE while dialing (and
possibly PLAYBACK your receiver tape), wait until
the RESULT is displayed then press, and hold down,
the # key until the display shows the following:
Al Sandige Page 11 12/05/01
(PAUSE) 3-PLAY
1-to Continue
<#> all NEW No.
<*> to add Nums
Once the system is in PAUSE you can then
press the 3 key to go directly to the playback mode
or press the 1 key to return to dialing. Once in
playback you can rewind, play, and fast forward the
receiver tape as much as you like. See
PLAYBACK
return to your dial session simply press the * key.
As long as you DO NOT press the RESET key you
can return directly to present dial session where you
left off.
Out of Tape
•
If the system should run out of RECEIVER
tape before the end of the dialing session, the display
will show the following:
for more detailed information. To
::OUT OF TAPE::
<#>:to:CONTINUE:
If this should happen simply insert a rewound
tape into the RECEIVER DECK, close the door, and
press #. The dialing session will continue from
where it stopped.
End of Session
•
When the system runs out of phone numbers,
the SYSTEM will show the following:
This mode is used to enter phone numbers into
the memory of the system. Both local and long
distance numbers may be entered as desired. The
minimum length of each phone number is seven
digits and the maximum is sixteen digits. If you
should run out of memory the system will
automatically tell you without losing any entered
data. The memory will hold a maximum of 2000
seven digit phone numbers. The battery backup in
the unit will retain these numbers in memory even
when the power is turned off. The numbers will be
retained until you enter a sequential dial session, or
until you enter a new list of phone numbers.
The SYSTEM will first ask you if you wish to
enter all NEW numbers or if you wish to ADD
numbers. Press # if you wish to start a new list of
telephone numbers. Press * if you wish to ADD
numbers to the numbers that are already in
MEMORY.
:::::ENTRY::0001
The ENTRY POSITION that you are currently
on is displayed in the upper portion of the display.
To enter a number simply press the
corresponding keys followed by the # key. 786-1234
would be entered as follows:
7 8 6 1 2 3 4 #
:END of SESSION:
Go to Dialing
<#>:to:CONTINUE:
Finding Last # Dialed
•
The last number dialed can be viewed by going
into EDIT MODE and inspecting ENTRY #1.
RESET 0 # #
•
You can exit from this mode and go directly to
MEMORY DIALING by pressing
Exiting
•
To exit from this mode, press
to the main menu.
Advanced Features
•
2 Enter Numbers
Backup
To enter this mode press
display will show the following:
Al Sandige Page 12 12/05/01
RESET 2 #
, and the
If you find that you have made a mistake on the
last number that you entered simply press
the system will BACKUP and allow you to re-enter
the LAST ENTERED NUMBER. You may backup
3 #
.
RESET
to return
7 #
and
as far as you wish but you will have to re-enter all
numbers that you backup over.
Return Dial Tone Detect
number of the service and the access code only once.
A single keystroke at the beginning of each entered
phone number automatically adds the extension
sequence to the number.
When the STAR KEY is entered as other than
the first character in a phone number it represents a
RETURN DIAL TONE DETECT command. This
commands the system to wait for dial tone before
continuing to dial. It will wait up to 20 seconds for
dial tone. If it does not detect dial tone after 20
seconds it will continue dialing the number.
Time Saver Entry Mode
When using the SYSTEM to dial a large group
of phone numbers with the same prefix this feature
allows the user to enter the prefix once. Thereafter
only the last four digits of each phone number need
be entered. The prefix may be changed at any point.
This feature works with both local and long distance
numbers. This feature may be enabled or disabled at
any time while in the ENTER mode.
ACTIVATING: To activate, press
0 #. This automatically inserts the
prefix information from the previously
entered phone number.
DISABLING: To disable, press 0
#. This will disable the feature.
Example
•
Entered Data Displayed
7862932# 7862932
0# 786(ACT)
1111# 7861111
2222# 7862222
0# (DISABLED)
3321234# 3321234
19167761222# 19167761222
0# 1916776(ACT)
9876# 19167769876
1111# 19167761111
0# (DISABLED)
9442255# 9442255
Extension Mode
Extension mode allows the efficient use of the
SYSTEM when used with long distance
telecommunication services such as MCI of
SPRINT. In this mode the user enters the local
Operation
•
1) Go to the ENTER MODE.
2) For the first number (ENTRY 0001) enter the
local number of the MCI service, then the STAR
KEY (RETURN DIAL TONE DETECT),
followed by your access code. Now complete
the entry by pressing the # KEY.
3) For all numbers you wish to dial through MCI
enter the STAR KEY for the first character in
the phone number.
Example
•
MCI Local No.= 786-3434
ACCESS No.= 1234
ENTRY 0001 = 7863434*1234#
This is the Local Access String (LAS), the
number 7863434 is dialed, then it waits for return
dial tone, then it dials 1234, then it does the rest of
the number as follows:
Starting with ENTRY 0002:
Entered Data Dialed Numer
*4159441543# LAS4159441543
*8233445513# LAS8233445513
*2092335433# LAS2092335433
7851111# 7851111
*4154442987# LAS4154442987
Auto-Fill Mode
To enter this mode press
the system will prompt you for the START number.
This mode allows the user to perform sequential
dialing with re-dial. It does this by automatically
generating sequential numbers and storing them in
memory. Once this is done MEMORY DIALING is
used to dial the numbers. To access this feature
from inside ENTER mode, you may press
Start Number
•
You must first enter the START NUMBER.
This number must be seven to sixteen digits long.
Enter the number and then press #.
Enter START No.
RESET 2 # # 1 #
1 #
.
, and
Al Sandige Page 13 12/05/01
Stop Number
•
Next enter the STOP NUMBER. This must be
four digits long. It represents ONLY the last four
digits or suffix of the phone number. Enter the four
digit STOP NUMBER and press #.
Enter STOP No.
Interval
•
Now the system will ask you for the
INTERVAL spacing. This entry controls how many
numbers are skipped between calls. This number
MUST be two digits. If 1 is the INTERVAL it must
be entered as 01.
Enter INTERVAL
At this point the display will show the
following:
====WORKING=====
Before using this mode telephone numbers
must be entered either through ENTER mode or
LOAD mode. To enter this mode press
and the display will show the following:
RESET 3 #
<1> RESET R TAPE
<#> to CONTINUE
Memory dialing allows the user to dial the
phone numbers that are stored in the system's
memory. These numbers are programmed by the
user in ENTER NUMBER mode. Numbers in
memory may also be stored and retrieved from
cassette tapes. This allows the user to make
permanent copies of the numbers. Once the
numbers are loaded into memory they will stay there
until one of the following things happen:
1) Numbers are programmed over them in ENTER
MODE.
2) A Sequential dialing session is started.
3) Numbers are loaded over them in LOAD
MODE.
When RESET R TAPE is selected by pressing
the 1 key, the RECEIVER tape rewinds to the
beginning of the tape, then runs forward past the
leader, and resets the tape counter to 0000. Press
if you do not wish to reset your RECEIVER tape.
,
#
The unit is now generating the numbers. As
soon as the unit has completed this task it will show
the following:
:::::ENTRY::2000
7862001
The display will actually show the true current
ENTRY number for the last number it generated,
and it will show the actual last number generated in
the bottom. If the number displayed falls short of
the STOP number, this indicates that you are at the
end of memory; if not this indicates that you still
have some memory left over. If you wish to enter
another group of AUTO FILL NUMBERS press
#
. You may enter as many groups as you wish as
long as you have not filled up the memory. Memory
will hold 2000 seven digit numbers.
# 1
3 Memory Dial
Dialing
•
The first thing that the system does before
dialing is to SEARCH FOR DIAL TONE. The unit
must receive 1/2 second of solid dial tone before it
will start dialing.
:::DIAL::TONE:::
:::::SEARCH:::::
If it does not detect dial tone within 15 seconds
the system will release the line, display the
following and wait one minute before attempting to
search again.
::NO DIAL TONE::
After the unit has detected dial tone it will dial
the first number. At this point the display will show
the current TAPE position, ENTRY POSITION and
the actual phone number being dialed.
Al Sandige Page 14 12/05/01
0000:ENTRY::0001
7866186
After the system completes the call, the system
will release the line and display the result for
approximately one second as follows:
0000:ENTRY::0001
Result=RESPONSE
Then display will show the TOTAL CALLS
made.
End of Session
•
When the system runs out of phone numbers,
the SYSTEM will show the following:
:END of SESSION:
<#>:to:CONTINUE:
Advanced Features
•
Variable Starting Position
0000:ENTRY::0001
TOTAL CALLS=001
Pause while Dialing
•
If you wish to PAUSE while dialing (and
possibly PLAYBACK your receiver tape), wait until
the RESULT is displayed then press, and hold down,
the # key until the display shows the following:
(PAUSE) 3-PLAY
1-to Continue
Once the system is in PAUSE you can then
press the 3 key to go directly to the playback mode
or press the 1 key to return to dialing. Once in
playback you can rewind, play, and fast forward the
receiver tape as much as you like. See
PLAYBACK
return to your dial session simply press the * key.
As long as you DO NOT press the RESET key you
can return directly to present dial session where you
left off.
for more detailed information. To
To access this function you must hold down the
#
key while the display reads PRINTING LOGO
directly after CLOCK SET. This function allows the
user to start the dialing session at any ENTRY
POSITION desired. This allows the user to stop a
dialing session, enter more numbers, then restart the
session exactly where he left off. Enter the starting
position, then press # All re-dials on the system start
from the entry number 1.
15 Min Busy Re-Dials
In MEMORY DIAL the system stops every 15
minutes and re-dials any BUSY numbers that it had
received earlier.
6:00 p.m. No Answer Re-Dial
When clock control is used and if your STOP
time is greater than 18:00, then the system will
automatically stop dialing at 18:00 and will re-dial
the NO ANSWERED calls it had received during the
day. We have found that this feature increases the
efficiency of the dial session.
General Re-Dials
Out of Tape
•
If the system should run out of RECEIVER
tape before the end of the dialing session, the display
will show the following:
The number of RE-DIALS can be from 0 to 99.
The number of RE-DIALS may be verified and
changed from the SETUP mode. The unit re-dials
the NO ANSWER and BUSY type responses after
the unit has dialed all of phone numbers in memory.
::OUT OF TAPE::
<#>:to:CONTINUE:
If this should happen simply insert a rewound
tape into the RECEIVER DECK, close the door, and
press #. The dialing session will continue from
where it stopped.
Al Sandige Page 15 12/05/01
4 Store Numbers
To enter this mode press
MODE allows the user to copy numbers located in
RESET 4 #
. This
memory to cassette tape. This function does not
remove the numbers from memory.
Insert DATA tape
<#> to continue
When you insert the tape in the RIGHT tape
deck, then press #, the system will copy the phone
numbers from memory to the tape and return you to
MENU.
= STORING DATA =
If numbers are stored after a MEMORY DIAL
session, the numbers will retain their DIALED
STATUS from that session. This means that all of
the numbers that were RECORDED MESSAGES,
ANSWERS, OTHER, or HANG UPS will be
marked "CONTACT". NO ANSWERS will be
marked "NO ANSWER" and BUSIES will be
marked "BUSY". When the numbers are loaded
back into memory a week later and a MEMORY
DIAL session is initiated, ONLY the BUSY, NO
ANSWER, and NOT CALLED numbers from the
last session will be dialed.
The user may repeat this process until all
numbers have been contacted. The numbers are
stored to a cassette placed in the RECEIVER DECK
or right hand side deck. The quality of the cassette
tape that is used is important. Small flaws in a tape
will cause loading problems which will prevent you
from retrieving your numbers. The only tapes that
we recommend are: TDK D-60, TDK d-45, or TDK
D-30. Any other standard cassette tape will work
but COULD cause loading problems.
It takes about one minute to store 170 seven
digit phone numbers. The storage time is directly
related to the total numbers stored in memory. We
recommend that only one group of numbers be
stored on each side of the cassette. The tape should
be fully rewound before using this mode. The
system will automatically run the tape past the leader
before storing the numbers. The internal tape
counter does not function in this mode. The
PLAYBACK mode can be used to rewind the tape.
5 Load Numbers
To enter this mode press
MODE allows the user to copy numbers from a data
tape directly to memory. This function does not
remove the numbers from the tape.
RESET 5 #
. This
Insert DATA tape
<#> to continue
Numbers may either replace numbers in
MEMORY, or may be added to the end of numbers
that are already residing in MEMORY. To ADD the
numbers from the tape to the numbers in MEMORY,
* #
press
press #.
using the STORE NUMBER mode. The data tape is
placed in the RIGHT tape deck. The data tape must
be fully rewound before entering this mode. Use the
PLAYBACK mode to rewind the tape if needed.
When the system detects the start of a valid group of
numbers it will show the following:
. To replace the numbers in MEMORY
The numbers MUST have been stored to tape
= LOADING DATA =
*
If a load error is detected the system will stop
and inform you; in this case, all numbers up to the
error point will be loaded in memory. The system
will then return you to MENU.
NOTE: Pressing the # key during the LOAD
process WILL cause a load error.
6 Dial Report
To enter this mode press
MODE allows the user to inspect the results of the
previous dialing session. The results are both
displayed and printed to the printer. The results are
displayed one line at a time. Press # to continue.
The results are cleared ONLY by interrupted power
or entering either SEQUENTIAL or MEMORY
DIAL modes. The following is an explanation of
the results given:
T. CALLS – Total calls made
RESPONSE – Total # of responses
HANG UP – Total # of hang ups
NO ANSWER – Total # of unanswered calls
BUSY – Total # of BUSY calls
RESET 6 #
. This
Al Sandige Page 16 12/05/01
REC.MES – Total # of recorded messages
OTHER – Total # of reorder and 40 sec time-
out conditions
Report Descriptions
•
T.CALLS
These are the total number of calls that the
system has made. This total also includes all redials.
To enter this mode press
mode the unit will answer all incoming calls and has
the ability to carry on a conversation with the calling
party. The system can be set to answer on any
number of rings from 1 to 9. The RING DELAY
setting is adjusted in the SETUP MODE under
PARAMETERS B. After the call is completed, the
unit digitally stores the time and the day that the call
was received, on the RECEIVER tape. This
information will be displayed during PLAYBACK.
In the idol state the display shows the total number
of calls that have been received.
RESET 7 #
. In this
RESPONSE
A response is defined as a call that is detected
as an answer and the TRANSMITTER tape was
completely delivered without detecting a disconnect.
HANG UP
A hang up is defined as a call that was detected
as an answer but a disconnect condition was
recognized before the TRANSMITTER tape was
completely delivered.
NO ANSWER
A no answer condition is defined as a call that
was not answered within the pre-determined amount
of rings specified in SETUP MODE.
BUSY
A busy is defined as a call that detected 6 busy
tones.
REC.MSG
=====ANSWER MODE
Total Calls 0000
When a call comes in, and the system activates,
it will show the tape position as follows:
0000=ANSWER MODE
Call In Progress
After call completion, the system returns to the
first screen above. To exit this mode, press
Manual Soliciting Mode
•
The CBC9000 can also be manually activated
while in this mode. This allows the unit to be used
for manually dialed soliciting applications. To use
this function the user first calls the number on
his/her telephone, determines when to activate the
system, then presses the * key and hangs up.
Call Screening
•
RESET
.
A recorded message is defined as: a call that
detects the standard three tone introduction to
recorded messages, or a call that detects
approximately 4 seconds of continuous talking with
less than a one-second pause between words.
NOTE: This feature is only 95% effective.
OTHER
An other response is defined as a call that
received a reorder signal or received 40 seconds of
silence after dialing.
7 Answer Mode
Al Sandige Page 17 12/05/01
The unit can also be used as a call screening
device. In this application you can give the calling
party the option to talk to a human. To use the
system for this application you must change the
ATTENDED MODE option to the END
ATTENDED MODE (2) in the SETUP MODE; this
can be done by doing the following:
1) Press
2) Record a new annoucement (press
RESET * # # # 1 3 1 0 0 2 2 0 0 2
RESET
1
) and, at the end, ask the caller to dial an 8 on
their telephone if they need personal assistance;
then press 3 for a CONSENT transfer tone.
Now end your message as you normally would.
If the calling party does not respond with a
dialed digit, the announcement will rewind as
normal. If a dialed digit is detected, the unit will
.
RESET 8 #
locally BEEP for approximately 10 seconds;
then just pick up the telephone and talk to the
caller. The following is an example
announcement. The keys in middle of the
announcement represent the keys you would
press while in announcement record.
3) "Hello thank you for calling the XYZ Carpet
Cleaning Service. This week we are featuring
one of our best deals ever! For only $19.95 you
can get, etc... If you would like to talk to a
salesperson please dial an 8 on your telephone
after the beep, otherwise hang up now.
Thank you. Please hold.
<*>
"
<3>
:::ANN. TEST:::
Record Announcement
•
If you wish to record, insert the MIC into the
MIC JACK, and press the 1 key. Wait one second
after the AUDIO light goes out, then start dictating
your announcement. For best results you should
position your mouth approximately 3 inches from
the MIC and talk directly into it.
Out of Tape
•
If the system should run out of RECEIVER
tape, the system will stop processing calls until the
tape has been replaced or the REMOTE MODE has
been accessed. When the unit is OUT OF TAPE, it
will no longer deliver the pre-recorded message. It
will still answer the phone on the 14th ring. The
user has 5 seconds to enter the security access code
or the unit will hang up. Once the REMOTE mode
has been accessed, the messages can be retrieved
and the OUT OF TAPE condition will be cleared.
The unit will once again accept normal calls. See
REMOTE
mode for more information.
8 Annoucement
To enter this mode press RESET 8 #. This
MODE allows the user to either: test the
announcement, or record his own question and
answer program. All operations take place on the
cassette located in the TRANSMITTER DECK or
left hand side deck. If you should accidentally erase
a pre-recorded tape YOU will be liable for the cost
of the replacement so please be careful.
<#> to TRANSFER
<*> to END
When you come to a point in your
announcement that requires a response from the
other party, momentarily press the # key. This puts
a TRANSFER tone on the tape. Wait about one-half
second after the AUDIO light goes out before
continuing your announcement. You are free to put
as many response periods (TRANSFERS) on the
tape as you need. After you have finished your
announcement momentarily press the * key. The
announcement tape will rewind and automatically
playback your newly recorded announcement.
No Record Transfer - 0
A normal TRANSFER tone causes the system
to record a response from the called party. This
response period is voice controlled. The SYSTEM
also provides a NO RECORD TRANSFER that
functions the same way but DOES NOT record the
response. The response period itself is still voice
controlled. This allows the user to ask as many
questions as he wishes, while only recording the
important responses. To select the NO RECORD
TRANSFER simply press the 0 key instead of the
key.
#
<#>to TEST ANN
Consent Tone - 3
<1>to RECORD ANN
A consent tone causes both tapes to stop, then
the unit will search for a dialed digit from the called
Test Announcement
•
If you wish to test the announcement turn the
volume control up and press the # KEY.
Al Sandige Page 18 12/05/01
party. There are two different modes of operation
for the CONSENT FEATURE, 0 or 1. The
CONSENT MODE is selected in the SETUP MODE
under PARAMETERS B. The default is mode 0.
The user may put any number consent tones on
his/her announcement as desired.
Mode 0 - In mode 0 the system will hang up if
it does not detect any dialed digit within a 5 second
period.
Mode 1 - In mode 1 the unit will immediately
disconnect if it detects any dialed digits within a 5
second period.
Tone & P ulse Digi t s
The unit has the ability to detect both touch
tone and dial pulse digits. Touch tone detection is
very reliable while dial pulse digits are much less
reliable. If you wish to detect dial pulse digits you
must always ask the caller to dial an 8, 9, or 0. The
SENSITIVITY adjustment must be adjusted so that
when a called party dials a dial pulse digit, the audio
light flickers with the pulses. If the light stays on
steadily, it will not detect the pulses. It should be
noted that in some areas, the telephone company
equipment will automatically disconnect if either
party dials a dial pulse digit on their telephone
during an established call. You can verify that this
is the problem by making a manual call and having
one of the parties dial a digit on a pulse type
telephone.
Design Your Message
•
The CBC9000 has many state-of-the-art
features that will assist you in making a successful
announcement that will produce qualified leads and
reduce your transcription time. The following is a
list of applications that can be used as guide lines in
designing your announcement. The numbers in
middle of the announcements represent the keys that
are pressed to produce the proper BEEP tones during
the announcement record process. Each example
also shows any changes that must be made in the
system parameters. These changes assume that the
original factory settings are in the machine. To
change the system parameters back to the original
factory settings press the following keys:
RESET * # # # 1 * RESET
Example 1
The goal of the first example is to create an
announcement that will keep the transcription time
to an absolute minimum. When the user plays back
the RECEIVER TAPE, the only thing that will be
heard is qualified leads, back to back, with no
telephone tones or hang up calls in between. This
example represents the ultimate in transcription
efficiency.
Setup changes from factory settings:
TAPE OPTIMIZER = ON
To do this press the following keys:
RESET * # # # 1 3
1 0 0 2 2 0 0 0 1 0 3 0 0 2 5 1 #
RESET
The Message:
! "Hello, If you would like to hear how you could
save up to $500.00 a year on auto insurance,
please dial an 8 after the tone; if not, please
hang up now and this unit will disconnect.
Did you know that etc.......... Please leave your
name after the tone.
be contacted to receive a free insurance quote
please dial an 8 on your phone after the beep.
<3>
Thank you, I will be contacting you within
the next few days to set up an appointment.
<*>”
In Example #1, the announcement is designed
with a consent tone,
party fails to dial after the first tone the unit will
immediately disconnect and will continue dialing the
next number. If the called party dials an 8, the
announcement will then continue. If the called party
answers a few questions and then looses interest and
hangs up, the unit will detect this with the 2nd
consent tone <3>, and will rewind and re-record
over the responses on the tape if the called party
responds to both consent tones with a dialed digit.
<#>
If you would like to
<3>
at the front. If the called
<3>
Example 2
The goal of this announcement is to place as
many calls per day as possible and to sell as many
coupon books as possible.
Changes in setup from Factory settings:
ATTENDED MODE = 2
NUMBER CORRELATION = 2
To change the system parameters press the
following keys:
RESET * # # # 1 3
1 0 0 2 2 0 0 2 2 0 3 0 0 2 5 0 #
RESET
The Message:
! “Hello, I have a message that will save you
hundreds of dollars on many products and
services in your local area. If you are interested
in listening to how you can save over 50% on
over 800 products and services, please dial an 8
on your phone after the tone; if not please hang
up now.
<3>
We are offering a coupon book
Al Sandige Page 19 12/05/01
that will etc..... Please leave your name after
this tone. <#> Thank you. You can save an
additional $5.00 on the coupon book if you
order now. If you would like to place an order
with one of our operators please dial an 8 on
your phone after the beep, if not we will call
you back within the next few days.
you. Please wait on the line, an operator will be
with you shortly. <*>"
In our Example #2, we put a consent tone,
at the front. If the called party hangs up at the
beginning, the unit will detect it at the first tone
which is at the very beginning of the announcement;
in this case the system will immediately hang up and
go to the next call. This allows the unit to save
hundreds of hours of wasted time and allows the
system to dial more numbers per day. If the called
party dials a digit at the first tone the system will
continue and will deliver the balance of the
announcement. If the caller hangs up after listening
to the second part, the system could record some
telephone noises but the first consent tone will
greatly reduce the numbers of junk on the
RECEIVER tape. Now let's say that the called party
listens to the entire announcement and decides to
save the $5.00 and order the coupon book while
he/she is on the telephone. When the unit detects the
second dialed digit at the second consent tone,
the unit will play the "Please hold" message and will
start BEEPING to alert you to pick up the telephone.
You simply pick up the phone and take the order. If
the caller left their name but did not wish to
purchase the book now, the unit will disconnect but
will keep the called parties message and telephone
number on the RECEIVER tape. When you
playback the tape you can process the order at that
time.
<3>
Thank
<3>
<3>
Example 3
In this example we have decided that we do not
want to ask the called party to dial a digit to listen to
our program. On the other hand we don't want to
waste a lot of time playing out our program after the
called party has hung up. We have decided to use
the NO RESPONSE function to solve this problem.
The NO RESPONSE feature causes the system to
disconnect if it does not hear audio during a predetermined number of response periods. To use this
method you must re-structure your outgoing
announcement so it has a "DUMMY" question at the
front of the tape. To do this you must use the
ANNOUNCEMENT RECORD mode. The
following is an example:
Changes in setup from Factory settings:
NO RESPONSES = 1
To change the system parameters press the
following keys:
RESET * # # # 1 3
1 0 0 2 2 0 0 0 0 0 3 0 0 1 #
RESET
The Message:
! "Hello, we have an important message that
could save you hundreds of dollars on your
electric bill, if you are interested please stay on
the line, if not, please hang up now. By the
way can you hear me okay? (WAIT 2
SECONDS THEN PRESS
KEYBOARD). Etc...."
If the caller hangs up, the system will not hear
any audio during the first question and the system
will disconnect.
<0>
ON
9 Playback
To enter this mode press RESET 9 #. Playback
MODE allows the user to playback the responses
recorded during a dial session. A four digit message
tape counter is displayed in the upper left hand
corner of the display. This number provides a
position marker for the message tape.
0000 <0>Play
<1>Rew <2>FFwd
The unit provides number correlation between
the responses and the phone numbers dialed. The
phone number of the person leaving the message
does not appear in the display until the persons last
response has been played. NUMBER
CORRELATION may be disabled or enabled in the
SETUP mode. When the system is used in the
ANSWER mode, the time and the day that the call
was received is displayed at the end of the callers
response.
The playback mode has the following
commands:
<#>Stop
<0>Play
<1>Rew
<2>FFwd
– stops the tape deck.
– plays the tape.
– rewinds the tape.
– fast forwards the tape.
Al Sandige Page 20 12/05/01
When the tape is playing and you wish to stop it
press the # key until the tape stops.
Reset the Tape Counter
•
The message tape counter can be reset to zero
in the PLAYBACK mode at any tape location. To
reset the count to zero press
STOP position.
Que & Review
•
Que and Review is an option that can be turned
on or off in the SETUP MODE under
PARAMETERS A. The factory setting for this
feature is OFF. When turned on, audio from the tape
can be heard over the speaker while the unit is
rewinding and fast forwarding. This feature can be
helpful at locating information on the RECEIVER
tape.
Exit
•
If you have entered the playback mode directly
from a dial session, you must press * while the tape
is stopped, to return to the dial session; otherwise,
stop the tape, then momentarily press the
button.
5 5 5
in the TAPE
RESET
CONTACT – Answer, Hang Up, Recorded
Message or Other
BUSY – Busy
NO ANSWER – No Answer
Blank – New Number, never dialed
The DIAL STATUS of the number may be
changed at this point. If you wish to change the
number's STATUS to CONTACT, press 1. If you
wish to change the number's STATUS to Never been
dialed, press 3. If you wish not to alter the STATUS
press the # key.
Quick Scan
•
Pressing the * key allows you to automatically
advance to the next number in memory. This feature
allows you to step through the numbers one at a
time.
Print Memory (4000)
•
This feature allows the user to print a list of the
phone numbers stored in memory to a printer. The
DIAL STATUS of the number will be printed
following each number (see
this feature, enter
4000
STORE
for the position number.
). To activate
--PRINT MEMORY--
Please Wait!
0 Memory Edit
To enter this mode press RESET 0 #. This
MODE allows the user to inspect and delete phone
numbers stored in memory. The ENTRY
POSITION of the number in memory is used to
select the number to be viewed.
::::::EDIT::::::
Enter POS____<#>
At this point enter the position of the number
that you wish to view. The DIAL STATUS of the
number will be displayed directly following the
number.
:::::ENTRY::0001
7866186CONTACT
The following is a list of the various DIAL
STATUS:
Duplicate Delete (5000)
•
This feature allows the user to automatically
delete duplicate numbers that are stored in memory.
It should be noted that this function changes all of
the DIAL STATUS of all of the numbers to NEVER
BEEN DIALED. To activate this feature, enter
for the position number.
5000
DUPLICATE DELETE
When the unit is finished searching it will
return to the MENU only if it found and deleted at
least one duplicate number. If it does not find any
duplicate numbers, it will return to edit mode. The
more numbers that are in memory, the longer it takes
to complete this process.
Al Sandige Page 21 12/05/01
Clean File (6000)
•
This feature allows the user to change all
numbers in memory back to NEVER BEEN
DIALED STATUS. To activate this feature, enter
6000 for the position number.
***CLEAN FILE***
Search & Tag (7000)
•
connected during the COMPUTER LINKAGE
mode.
To activate this feature, enter
position number.
8000
for the
----COMPUTOR----
----LINKAGE-----
To exit from this mode simply press the RESET
button.
Delete (9000)
•
This feature allows the user to enter a number
and the unit will search memory for the number.
Once the unit finds the number it will TAG the
number. This means that it will change the DIAL
STATUS of the number to CONTACT. If you wish
to delete these numbers then you must next perform
a DELETE function.
To use this feature, enter
POS. The display will show the following:
7000
for the Enter
=SEARCH and TAG=
At this point enter the number you wish to
TAG. When the unit finds the number it will display
the ENTRY POSITION of the number and will
indicate that it TAGGED the number. If the number
was already TAGGED the unit will inform you. If
the unit does not find the number it will indicate this
on the display. To continue press the # key.
Computer Linkage (8000)
•
Deletion of numbers is a two-step operation.
The first step is to change the DIAL STATUS of the
numbers that you wish to delete to the CONTACT
state. To activate the DELETE process, enter
for the POSITION NUMBER. At this point the
display shows the following:
9000
<<<<<DELETE>>>>>
All the numbers that have CONTACT
STATUS are deleted. Do not press any keys until
this message disappears. This process can take up to
a few minutes to complete. Keep in mind that, the
numbers in memory, that have been dialed, will have
their DIAL STATUS in various states. All numbers
that the system has reached will have a STATUS of
CONTACT. If you do not wish to delete these
numbers use the CLEAN feature first. This will
change all of the numbers back to NEVER BEEN
DIALED STATUS. After this function is used, the
SYSTEM returns directly to the MENU.
Exit Edit Mode
This mode allows the user to interface the
SYSTEM to a computer. This gives the SYSTEM
the ability to transfer large groups of phone numbers
directly to and from the unit. Custom software
MUST be written to allow the transfer of this
information from the computer. A software package
for IBM compatible computers is available from
CUSTOMER SUPPORT for $150.00.
The unit uses a RS-232C port to communicate
with the computer. The BAUD RATE is
automatically changed to 600 when this mode is
selected. The LF parameter is also changed to OFF.
The host computer MUST have an RS-232c port.
The printer port on the dialer is used for both the
printer and the computer. The computer can only be
Al Sandige Page 22 12/05/01
•
To exit edit mode, momentarily press the
RESET
button.
* System Setup
To enter this mode press
MODE is used to change the current clock time and
day and to change the SYSTEM PARAMETERS of
the unit. These parameters are retained by the
battery backup of the system. If you wish ONLY to
verify the parameters simply press the # key after
viewing the parameters.
RESET * #
. This
Set Present Day/Time
•
<1>to enter TIME
<#>to continue
Press 1 to change the current time or # to go on
to system parameters.
Present Day
Select the current day, 1 for Monday through
for Sunday, followed by the # key.
Present Time
Next you must enter a four digit PRESENT
time. This time MUST be in 24 hour format. For
7:14pm you would enter
PRESENT time followed by the # key.
1 9 1 4
. Enter a four digit
Set Start Time
At this point the START time is displayed. If
you do not wish to make a change press the # key
and the system will advance to the STOP time.
Pressing the * key at the START period, will erase
both START and STOP times for that day which
will prevent the system from dialing on that specific
day. The START and STOP times must be entered
as a four digit number and must be in 24 hour
format. For convenience there is a cross-reference
7
chart in the appendix.
The system will not allow dialing before 09:00
(9:00am) and will not allow dialing after 21:00
(9:00pm). For example, 9:00a, would be entered as
0 9 0 0 #
you wish to change the START time enter the four
digit START time followed by the # key.
. 5:00pm would be entered as
1 7 0 0 #
. If
Set Stop Time
Set Dial Days/Times
•
<1>to CLOCK SET
<#>to continue
All dialing sessions are controlled by the
internal clock control of the unit. The clock control
periods are programmed by the user in the CLOCK
SET mode. The user can select one START and
STOP time for each day of the week. Once these
times are entered, the system will retain the
information even if the system is disconnected from
power. The user ONLY needs to enter new START
and STOP times if he wishes to make a change in
any of the existing START/STOP times or days. If
no START and STOP time is assigned to a specific
day, the dialer will not dial on that day. The dialer
will continue to dial from week to week based on the
programmed information. The system comes from
the factory programmed to dial from 9:00 top 21:00
for all seven days.
Select Day
To change or view the current START and
STOP periods first select the desired day, 1 for
Monday, through 7 for Sunday. Each day of the
week must be programmed or viewed separately.
For example, to select Tuesday you would press
Now select the desired day
key.
1 – 7
followed by the
2 #
At this point the STOP time is being displayed.
If you do not wish to make any change press the
key and the system will advance to the next day.
The STOP time must also be entered as a 4 digit
number. It must also be entered in a 24 hour format.
8:30pm would be entered as
to change the STOP time enter the 4 digit STOP
time followed by the # key.
2 0 3 0 #
. If you wish
#
Exit Dial Times
Once you have changed or verified your clock
control information you can exit Dial Times by
pressing
DAY screen.
•
PARAMETERS A and PARAMETERS B. This
section describes the PARAMETERS A only. You
can either verify or change the system parameters.
The parameters are retained by the battery back up
of the system.
one 16 digit number. The SYSTEM is shipped from
the factory with the following :
.
#
8 #
. This must be done from the SELECT
Parameters A
There are two sets of system parameters,
The system PARAMETERS A are displayed as
Al Sandige Page 23 12/05/01
===SETUP INFO===
1002200000300250
| | | |||||||||^Tape Opt.
| | | ||||||||^Ring NoAns.
| | | |||||||^No Response
| | | ||||||^Ans Detect
| | | |||||^Auto LF
| | | ||||^BAUD Rate
| | | |||^Que/Review Mode
| | | ||^# Correllation
| | | |^Attended Mode
| | | ^Dial Method
| | ^Voice Limit
| ^Re-Dials
^Interval
This 16 digit SETUP INFORMATION
represents 13 different system parameters. The
following is an explanation of each of the above
SYSTEM PARAMETERS; from left to right.
number of seconds. You MUST enter a number
from 01 to 99. If 99 is entered the system operates
in an unlimited voice mode. The FACTORY
SETTING is 20.
Dial Method
This parameter controls the dialing method of
the system. The choices are 0 for TOUCH TONE or
1 for DIAL PULSE. The FACTORY SETTING is 0
for touch tone dialing.
Attended Mode
This parameter controls the operation of the
unit in MEMORY DIAL SEQUENTIAL DIAL, and
ANSWER modes. In ANSWER MODE only the
END ATTENDED MODE functions. The options
are 0 for unattended dialing, 1 for front attended
dialing, 2 for end attended dialing or 3 for front and
end attended dialing. The FACTORY SETTING is
0 for unattended dialing.
0-Unattended Dialing
•
Interval
This parameter controls the INTERVAL
SPACING in SEQUENTIAL DIAL mode. This
controls how many numbers are skipped between
calls. This prevents your SYSTEM from dialing
every telephone number at a business in succession.
You MUST enter a two digit number from 01 to 99.
The FACTORY SETTING is 10.
Re-Dials
This parameter controls the number of REDIALS in MEMORY DIAL mode. After the
SYSTEM dials all of the numbers in memory, the
unit will go back through memory and will REDIAL the numbers that received a BUSY or NO
ANSWER response. This number controls how
many passes it will make through memory. You
MUST enter a two digit number from 00 to 99. The
FACTORY SETTING is 02.
Voice Limit
This is the maximum time the system will allow
the called party to talk for any given question. After
the unit asks a question it records a response from
the called party. If the called party talks over the
VLIMIT period on any of the questions asked, the
dialer will disconnect and start dialing the next
number. This number represents the maximum
The UNATTENDED mode allows the unit to
dial the numbers, detect when a person answers the
phone, then automatically deliver the tape program
to the called party. When the tape program has
finished the dialer calls the next number. The unit
works without any assistance.
1-Front Attended Dialing
•
This mode allows the user to intercept each call
BEFORE the tape system is activated. After talking
to the called party the user MUST command the
system to either activate the tape portion or to
continue dialing. To use this mode the user must be
positioned within arm's reach of both the SYSTEM
and a telephone that is connected to the same phone
line that the system is installed on. This
ATTENDED MODE has been designed to free the
user from the tedious job of monitoring each call.
The system will automatically alert the user when it
is time. Because of this the VOLUME control
should be turned fully counter-clockwise (OFF)
during ATTENDED MODE operation.
When the system detects an answer the
SYSTEM will immediately start beeping. The user
MUST pick up the phone before the unit stops
beeping. You only have 10 seconds to pick the
phone up. If you don't make it, the system will hang
up on the called party. When the beeping stops the
system releases the phone line to allow the user to
communicate with the called party. If the user
Al Sandige Page 24 12/05/01
wishes to cut the beeping short he may press the #
key after he picks the phone up.
<#> START TAPE
<*>Continue DIAL
2-Front & End Attended Dialing
•
This mode combines both the FRONT and
END ATTENDED modes together.
# Correlation
After talking to the called party the user must
make the decision to activate the tape or to continue
dialing. If he wishes to activate the tape, press the #
key and hang up the phone. If the user decides to
continue dialing he presses the * key and hangs the
phone up. At this point the system will start dialing
the next number.
2-End Attended Dialing
•
This mode allows the user to intercept each call
AFTER the tape system has completely played the
pre-recorded message to the called party. If the unit
detected a disconnect condition before the end of the
message, the unit will reset and call the next number.
The operator is only alerted if it appears that the
called party has listened to the entire message. To
use this mode the user must be positioned within
arm's reach of both the SYSTEM and a telephone
that is connected to the same phone line that the
system is installed on.
This mode has been designed to free the user
from the tedious job of monitoring each call. The
system will automatically alert the user when it is
time. Because of this the VOLUME control should
be turned fully counter-clockwise (OFF) during
operation.
When the system detects the end of the
message, the SYSTEM will immediately start
beeping. The user MUST pick up the phone before
the unit stops beeping. You only have 10 seconds to
pick the phone up. If you don't make it, the system
will hang up on the called party. When the beeping
stops the system releases the phone line to allow the
user to communicate with the called party. If the
user wishes to cut the beeping short he may press the
# key after he picks the phone up.
<*>Continue DIAL
After talking to the called party the user must
press the * key and hang up the phone. At this point
the system will start dialing the next number.
This parameter controls the storage of the
digital telephone number on the RECEIVER TAPE
after a callers response. This number is displayed
during the playback of the messages in PLAYBACK
mode (see
through 3, 0 means don’t store any numbers, 1
means store only RESPONSE type calls, 2 means
store only HANG UP type calls and 3 means store
both RESPONSE and HANG UP type calls. The
FACTORY SETTING is 1.
PLAYBACK
). The options are 0
Que/Review Mode
This parameter controls if audio is heard over
the speaker during both rewind and fast forward, in
the PLAYBACK mode. The options are 0 for no
audio while rewinding or fast forwarding and 1 to let
you hear audio during these modes. This feature can
be helpful at locating information on the
RECEIVER tape. The FACTORY SETTING is 0.
BAUD Rate
The BAUD controls the BAUD RATE of the
printer port. You can choose between the following
baud rates.
FACTORY SETTING is 3.
0=300, 1=600, 2=1200, or 3=2400
. The
Auto LF
This parameter also controls the printer port.
Some printers require a line feed to be issued at the
end of each line sent. This parameter allows the user
to control if a line feed is sent or not. See your
printer manual for more information. Enter 0 for no
line feed and 1 for line feed. The FACTORY
SETTING is 0.
Ans Detect
This parameter controls the answer detect
portion of the unit. You have four different modes
to select from. Each mode is specifically aimed at
different dialing applications. The available Answer
Detect Modes are: 0=Normal mode, 1=Hello mode,
2=Business mode, 3=Answering Device mode and
4=Answering Machine Only mode. The FACTORY
SETTING is 0. The following describes the
different modes.
Al Sandige Page 25 12/05/01
0-Normal
•
This mode is used for general use. It has good
immunity from noisy phone lines. It also responds
very well to recorded messages. Most of the time it
will hang up when it detects a telephone answering
device. When dialing businesses, a lot of the time,
the called party must respond with a "Hello" after
stating their company name before the unit will
activate. If you are not sure which mode to use, you
should always start with this one.
1-Hello
•
This mode is used to call RESIDENTIAL calls
only. In this mode the unit will hang up if the initial
response is long such as: "ABC Title Company,
How can I help you?". It will only activate if the
initial response is short like, "Hello". The unit will
log all long responses as RECORDED MESSAGES.
2-Business
•
This mode was designed specifically for
applications that require dialing other businesses.
The unit responds quickly to an answer condition. It
will also work for residential type calls. It will
ONLY detect recorded messages that are preempted
by the standard three tone introduction, or fax
machines where you get a long steady uninterrupted
tone. This mode does not work well on noisy phone
lines.
Answering Device
•
This mode was designed for applications that
need to leave their message on the called parties
telephone answering device. In this mode the unit
will wait for the transfer tone before it activates.
This way the entire message is recorded on the
called parties answering device. It will also respond
well to standard answered calls. It will immediately
detect recorded messages that are preempted with
the standard three tone introduction, but responds
poorly to all other types of recorded messages.
Answering Machine Only
•
A new answering detect mode has been added
to the CBC9000. We have added mode 4. This
mode will call numbers and will only deliver its
message to answering machines. If a person
answers the phone, the CBC9000 will respond with,
"Sorry wrong number" and will hang up and go to
the next number. The logic behind this mode, is that
if you leave messages on an Answering Device, you
have a better chance of reaching the decision maker
of the house. Since the unit will hang up on live
answers, you can design your announcement
specifically for answering machines.
To use this mode, you must change this option
in the setup, then re-record your announcement.
You will notice that when you start recording the
display will read:
RECORD SORRY
WRONG NUMBER!
When this is displayed say, "Sorry wrong
number!". Then wait until the display changes and
start dictating your standard announcement.
No Response
This parameter controls the number of NO
RESPONSE periods during an announcement cycle,
required before the unit will hang up. A NO
RESPONSE period is where the machine asks a
question and no response is detected from the called
party. Consent transfer tones do not count in the
counting of no response periods. You MUST enter a
number from 1 to 9. The FACTORY SETTING is
2.
Ring NoAns.
This parameter controls the number of rings the
SYSTEM MUST hear before it considers the call to
be a NO ANSWER. You MUST enter a number
between 1 and 9. The FACTORY SETTING is 5.
Tape O p t .
The tape optimizer function is a very powerful
feature. It speeds up the transcription process by
eliminating most of the junk calls left on your
message tape. When used with the CONSENT
FEATURE, you can in effect have a system that
only keeps qualified responses, and discards all
others.
When this feature is selected, the unit will
record the responses on the RECEIVER TAPE. If
the call is determined to be a HANG UP, the
CBC9000 will rewind the RECEIVER TAPE to the
beginning of the response and will record over it on
subsequent calls. By placing a CONSENT tone on
your announcement tape at the end of your message
and stating something like: "Please dial an 8 on your
touch tone phone if you would like a salesman to
contact you!" (CONSENT TONE), the unit will only
Al Sandige Page 26 12/05/01
keep the messages from parties that dialed the 8.
The options for this feature are: 0=No Tape
Optimizing, and 1=Tape Optimizer On. The
FACTORY SETTING is 0.
20 for 2.0 seconds. If you wish to change the
parameter press the 1 key followed by a two digit
number. If you do not wish to make any changes
press #.
Changing Parameters A
•
CAUTION: Care should be used
while changing the SYSTEM
parameters. Carelessly changing
parameters WILL cause your
SYSTEM to appear to be
malfunctioning. If this should happen,
you can return all of the system
parameters back to their original
factory settings by pressing the
following keys:
RESET * # # # 1 * RESET
To change the PARAMETERS A, you must
1 3
press
PARAMETER A information. You may re-enter all
of the parameters, or just the parameters up to the
point of the parameter that you wish to change. In
this case press
has been entered. If you enter the entire 16 digits
you must press # at the end to continue.
while the display is showing:
== SETUP INFO ==
1002200000300250
Now simply start entering the new
# RESET
once the proper parameter
CALL BLOCK<1>CHG
In many parts of the US we have caller
identification. This allows the called party to attach
a device to their telephone line to view the telephone
number of the calling party. Most States that have
this feature also have a method of allowing the caller
to disable this feature. When used, the CBC9000
dials the caller identification disable code before
dialing each telephone number, thus disabling the
called party from obtaining your telephone number.
To use this feature you must first obtain the 3 digit
call block code from your local telephone company.
Then enter the code as follows. For our example the
block code will be * 6 9. To enter the code press:
1 * 6 9 #
To erase the code simply enter 000 as your new
code. If you do not wish to make any changes press
#
.
RING DELAY<1>CHG
This parameter controls on which ring the unit
will answer the telephone when it is in the
ANSWER mode. A single digit from 1 to 9 can be
entered. The factory default is 2. To change the
number press 1 followed by 1 through 9, followed
by the # key. Press # if you do not wish to make any
changes.
REMOTE CODE<1>CHG
Parameters B
•
The PARAMETERS B are a hidden function of
the unit. They will not be displayed unless the
proper keys are depressed. To either view or change
the PARAMETERS B, you must first press the
following keys:
RESET * # # # 1 9
VC PAUSE <1> CHG
This parameter controls the amount of silence
that is needed during a voice controlled response
period, before it will continue to the next question.
This number is entered as a two digit number and
specifies the number of tenths of seconds. You can
enter a number from 01 to 99, which represents time
from .1 second to 9.9 seconds. The factory default is
Al Sandige Page 27 12/05/01
This parameter is the remote access code that is
used to access the unit to remotely playback or
program the unit from a remote telephone. See
REMOTE
default is 123.
digit code, followed by the # key. Press # if you do
not wish to make any changes.
for more information. The factory
To change the code press 1, then enter a new 3
CONSENT <1> CHG
This parameter controls the operation of the
CONSENT feature. If it is a 0, then it is setup for
DIAL TO LISTEN. If it is a 1, the unit is setup for
dial to hang up. If you wish to change this
parameter simply press the 1 key and the number
will toggle between 0 and 1. The FACTORY
SETTING is DIAL TO LISTEN. Press # to
continue.
TAPE TYPE <1>CHG
This parameter allows the user to select the type
of TRANSMITTER tape that you use. If you use a
leader type tape this parameter should be set to
LEADER TYPE. If you are using a leaderless tape,
then this parameter should be changed to
LEADERLESS. When LEADER TYPE is selected,
the unit automatically runs the TRANSMITTER
tape forward 7 seconds past the leader. It is
recommended that you use leaderless type tapes
because the leader type uses up about 7 1/2 seconds
of extra time for every answered call. To change
this selection press 1 and the type of tape will toggle.
The FACTORY SETTING is LEADERLESS. Press
#
to continue.
Total Calls
•
After viewing the SETUP INFO press the
key. Now the TOTAL CALLS will be displayed.
This is a GRAND TOTAL CALL COUNTER. It
shows the total calls that the machine has made. It
can be reset to zero by pressing 1 while the
SYSTEM is displaying the TOTAL CALLS. To
exit this mode press # and the unit will return to the
main menu.
Appendix
24 hour time format
•
The system uses 24 hour time format for the
internal clock.
12:00 a.m. = 00:00
!
1:00 a.m. = 01:00
!
2:00 a.m. = 02:00
!
3:00 a.m. = 03:00
!
4:00 a.m. = 04:00
!
5:00 a.m. = 05:00
!
6:00 a.m. = 06:00
!
7:00 a.m. = 07:00
!
8:00 a.m. = 08:00
!
9:00 a.m. = 09:00
!
10:00 a.m. = 10:00
!
11:00 a.m. = 11:00
!
12:00 p.m. = 12:00
!
1:00 p.m. = 13:00
!
2:00 p.m. = 14:00
!
3:00 p.m. = 15:00
!
4:00 p.m. = 16:00
!
5:00 p.m. = 17:00
!
6:00 p.m. = 18:00
!
7:00 p.m. = 19:00
!
8:00 p.m. = 20:00
!
9:00 p.m. = 21:00
!
10:00 p.m. = 22:00
!
11:00 p.m. = 23:00
!
Trouble shooting
•
This section has been provided to help the user
in case of problems. For best results, all of the
following procedures should be read and followed.
If after the following steps, you are still having
problems, go to the
Reset System Setup
#
•
You can reset the system to the Factory defaults
by entering the following string:
Customer Support
section.
RESET * # # # 1 * RESET
Disconnect methods
•
Once the unit detects an answer condition, it
activates the announcement portion of the system.
The announcement will play until it detects a
Disconnect
disconnect systems incorporated into the CBC 9000.
The failure to detect a dialed digit within 5
CPC disconnect. The unit will disconnect
The reception of 5 seconds of steady dial tone
The detection of a pre-determined amount of
The detection of continuous speech for the
condition. The following are the
seconds of a
mode.
upon the detection of a CPC pulse that is
detected over the phone line. The CPC
pulse is generated by the telephone
company and is not available in all areas.
This is the
will give immediate disconnect once the
called party hangs up.
during an incoming response period.
no response periods.
length of time set by the
parameter in the
Consent
ONLY
System Setup
code when in
form of disconnect that
Voice Limit
mode.
Play
Al Sandige Page 28 12/05/01
Disconnect problems
•
If the system is failing to disconnect when the
called party is hanging up, you can use either the
Tone Consent
Up
feature to solve your problem. See
Messages
your announcement.
Answer Detect
•
The SYSTEM is a microcontroller based unit.
It is in no way as sophisticated as the human ear at
detecting different sounds. As a result the system
has some restrictions that affect the normal operation
of the unit. The following is a list of various
conditions that could cause the system to respond
improperly.
1) After dialing the unit must hear a full one second
of ring signal before the called party answers the
phone. If it does not the unit may not respond to
the answer.
2) If the called party's response is between 1 and
2.2 seconds long the dialer will not respond. But
if the called party responds again with a shorter
response such as "Hello" the unit will at that
time activate.
3) If the called party has a high level of background
noise, such as a loud radio, TV, saws, etc, the
unit will hang up on that person.
4) Any noticeable scratchy or static noise on the
phone line in between ring signals could cause
false triggering of the TRANSMITTER tape.
See
details.
5) This dialer will not work on European ring-type
systems (Rolm). This type of system has a
different type of ring back signal. It has two
short rings as compared to the standard method
which is two seconds of ring back, then four
seconds of silence.
6) If a call is answered in middle of a ring, even
though it might be a RECORDED MESSAGE
the unit will interpret it as an answer and will
activate the TRANSMIT tape.
feature, or the
for detailed information on how to design
SENSITIVITY ADJUSTMENT
No Response Hang
8 – Out
for more
lines that tend to hurt your ear because of the loud
volume. The SENSITIVITY adjustment is supplied
to provide compensation for these differences. But
don't get the wrong idea. This does not mean that
you MUST adjust the SENSITIVITY. All units are
factory calibrated. We have found that
approximately 85% of the time the units require NO
ADJUSTMENT at all. The ONLY time that you
should attempt to adjust the SENSITIVITY is after
you have read this entire section and have
determined that you do indeed have a
SENSITIVITY problem. Remember, if you don't
know what you are adjusting for, you shouldn't be
adjusting.
The Audio Light
Before we can explain how to adjust the
SENSITIVITY you must have a pretty good
understanding of how the system works. After the
unit completes dialing a number it senses the audio
on the phone line. The AUDIO light on the
SYSTEM indicates when the system hears audio.
When audio is heard over the SPEAKER the
AUDIO light should be "ON". When there is no
audio heard the AUDIO light should be "OFF". This
is the key for proper operation of the system . The
example below indicates what the AUDIO light
should be doing when it hears a ring signal:
Only during the time that the RING SIGNAL is
heard over the SPEAKER is the AUDIO light "ON".
You can see that when the phone is ringing the
AUDIO light is not staying "ON". Instead it is
flashing "ON" and "OFF" while the ringing is being
heard over the SPEAKER. This will cause the
system to become confused. Most of the time the
unit will consider this condition as an answer and
will immediately activate the TRANSMIT tape. The
cure in this case would be to increase the
SENSITIVITY adjustment to make it more sensitive
to audio.
Sensitivity Adjustment
•
One of the biggest problems that automatic
telephone soliciting systems face is that all telephone
lines are not the same. Some telephones have a lot
of background noise, while others seem to have
lower than normal volume. There are even some
Al Sandige Page 29 12/05/01
This example shows that the AUDIO light is
flickering "ON" and "OFF" when the ring signal is
off. The cure for this would be to turn down the
SENSITIVITY. This problem could result from
high levels of noise over the phone line. If this is the
case the noise can be heard through the SPEAKER.
Decreasing the SENSITIVITY will cure the problem
in most cases. Like the majority of the soliciting
machines on the market today, the SYSTEM will not
function on telephone lines that have EXCESSIVE
noise. If the noise is the same volume as the audio,
the noise is too severe. We have found that
sometimes the excessive noise is due to the party's
line that you are calling. To confirm this make a
short list of different prefixes in your area and try
calling them. You might find that you only
experience problems when dialing certain prefixes.
These are usually the older prefixes in the area.
Making the Adjustment
1) Obtain a small standard bladed screwdriver that
fits the SENSITIVITY trimmer.
2) Program the system to make several calls to a
known telephone number.
3) After the dialer has dialed a number carefully
watch the AUDIO light in respect to what is
heard over the SPEAKER. The light should be
on solidly when the phone is ringing, and be
completely off between rings. When the call is
answered and the called party talks, the light
should be on ONLY while they are talking. See
the diagrams in this section for more details.
Make adjustments if needed. The TRIMMER
should ONLY be turned 15 degrees at a time.
CLOCK-WISE = Increase Sensitivity
COUNTER CLOCK-WISE = Decrease
Sensitivity
The pre-calibrated position is approximately at
the 3 o'clock position.
Tape Related Problems
•
Faulty or worn out cassette tapes WILL cause
the system to malfunction. In order to prevent
problems you should replace all tapes before they
wear out. Worn tapes can be detected by physically
inspecting the tape surface. If the surface has
irregularities such as bubbles, non-smooth areas, or
deep lines, the tape is bad. Good tapes have a
consistent smooth surface.
Remember that the RECEIVER tape has 7
seconds on NON RECORDABLE leader at the
beginning of the tape. The tape must be ran forward
for at least 7 seconds after it is fully rewound. The
RESET R TAPE function at the beginning of both
dial sessions will automatically set the leader tape
past its leader.
Cleaning Tape Decks
•
Materials Needed
1) Commercial grade head cleaner
2) A cotton applicator
3) A head demagnetizer
The above items are available through your
local ELECTRONICS store.
Al Sandige Page 30 12/05/01
Cleaning
1) Open the cassette lid and remove the cassette
tape.
2) Moisten a cotton applicator with a commercial
head cleaning solution and gently rub the surface
of both head assemblies until all dirt or oxide is
removed.
3) Repeat the same operation for both the pinch
roller and capstan.
4) Using a head demagnetizer, demagnetize both
head assemblies. For further details see the head
demagnetizer's instruction booklet.
CBC9000 is designed to use either LEADER or
LEADERLESS tapes in the TRANSMITTER deck.
The system operates much more efficiently when
LEADERLESS tapes are used. If a LEADER tape is
used it takes approximately 8 seconds longer per call
because of the leader. If you use a leader tape you
must change the TAPE TYPE setting in SETUP
mode to LEADER. To check or change this
parameter press the following keys:
RESET * # # # 1 9 # # # # #
If it needs to be changed press 1.
It is strongly recommended that you use short
tapes in the TRANSMITTER deck. Long tapes put
a lot more stress on the TRANSMITTER tape deck.
We recommend that you not use over C-45 tapes for
the transmitter tape.
Recommended Transmit Tapes
1) Scotch/3M IRC-30 (This is a leaderless tape)
2) TDK D-30L (This is a leaderless tape)
3) TDK AL-30 (This is a leaderless tape)
4) TDK D-30 (This is a Leader Tape)
5) TDK D-45 (This is a Leader Tape)
Cassette Tapes
•
The cassette tapes that you use in the system
will affect the overall performance and reliability of
your CBC9000. High quality tapes that are used in
stereo systems tend to be very abrasive and cause the
tape heads to wear out very quickly. On the other
hand, inexpensive tapes tend to cause excessive
oxide deposits to be distributed throughout the tape
deck mechanism which causes the decks to get
jammed and wear faster. We have had some tapes
cause tension problems which puts a lot more stress
on the drive belts and tape heads.
Because of these potential problems we
strongly suggest that you use only the factory
recommended tapes. These tapes will give you the
best performance and will reduce the number of
repairs that your system will require. If you can not
locate them locally they can be ordered from the
Customer Support Center.
Trans mi tter Tape s
The TRANSMITTER tape is the most critical
tape in the system. The reason for this is that it is
worked a lot harder than the RECEIVER tape. The
Receiver Tapes
The RECEIVER deck uses standard leader type
tapes. While C-120 tapes will work in the unit, C-90
tapes seem to be more reliable. These tapes are also
recommended for storing data for the STORE mode.
Recommended Receive Tapes
1) TDK D-90 (Best Performance)
2) TDK D-60
3) TDK D-45
4) TDK D-120
Customer Support
•
All operation or technical questions should be
directed to the
786-6186
time.
Before calling the
we request that you have your system set up and
within arm’s reach of the telephone. This is
essential for accurate diagnosis of the problem. If
Customer Support Center
the
unit must be sent in for repair, the following
procedures
Customer Support Center
, between 7:30 a.m and 4:30 p.m., Pacific
Customer Support Center
determines that the
MUST
be followed.
at
916-
,
Al Sandige Page 31 12/05/01
Warranty Repair
•
1) You
1) Package the unit in the original box and packing
2) You are responsible for all shipping costs to the
3) The
•
service, follow these procedures:
1) Follow the WARRANTY REPAIRS procedures.
2) The customer will pay 100% of all shipping
3) The customer will be charged for the following:
4) All repairs must be prepaid with Visa, Master
MUST
to report the problem the unit is experiencing
and to provide us with the return shipping
information and day time phone number.
material. If you do not ship your unit with the
original packaging material you
charged for the replacement of this material.
Customer Support Center
Customer Support Center
UPS Ground shipping back to the customer
ONLY
period, and only if the destination is within the
USA. If the customer chooses any other form of
shipment, or is located outside of the USA, the
customer will incur all shipping charges.
call the
during the first year of the warranty
Non-Warranty Repair
If your unit should require Non-warranty
charges to and from the
Center
Card, American Express, Cashiers Check or
Money Order.
.
A flat rate labor charge.
All parts replaced.
Shipping charges
Customer Support Center
WILL
.
will pay for
Customer Support
be
Service Warranty
•
Customer Support Center
The
repairs for a period of 90 days from the date of the
service invoice.
Al Sandige Page 32 12/05/01
warrants all
FCC Notice
Part 68
•
This device has been granted a registration
number by the Federal Communications
Commission, under part 68 rules and regulations for
direct connection to the telephone lines. In order to
comply with these FCC rules, the following
instructions must be carefully read and applicable
portions followed completely:
Direct connection to the telephone lines may be
made only through the standard plug-ended cord
furnished to the utility-installed jack. No connection
may be made to party or coin phone lines. Prior to
connecting the telephone lines, you must:
1) Customers connecting devices to the telephone
network, shall, upon request of the telephone
company, inform the telephone company of the
particular line(s) to which such connection is
made, the FCC registration number, and the
ringer equivalence number of the registered
terminal equipment.
2) After the telephone company has been advised
of the above, you may connect your device if the
jack is available, or after the telephone company
has made the installation.
3) Electronic repairs may be made only the
manufacturer or his authorized service agency.
Unauthorized electronic repairs voice
registration and warranty. Contact seller or
manufacturer for details of permissible user
performed routine repairs, and where and how to
have other than routine repairs.
4) If, through normal circumstances, harm to the
telephone lines is caused, the device should be
unplugged until it can be determined if your
device or the telephone line is the source of the
problem. If your device is the source, it should
not be reconnected until necessary repairs are
effected.
5) Should the telephone company notify you that
your device is causing harm, the device should
be unplugged. The telephone company will,
where practical, notify you, that temporary
discontinuance of service may be required.
However, where temporary discontinuance is
not practical, the telephone company may
temporarily discontinue service, if such action is
reasonably necessary. In such cases the
telephone company must (a) promptly notify
you of such temporary discontinuance, (b) afford
you the opportunity to correct the condition and
(c) inform you of your rights to bring a
complaint to the FCC under their rules.
6) The telephone company may make changes in
its communications facilities, equipment,
operations or procedures, where such action is
reasonably required in the operation of its
business and is not inconsistent with FCC rules.
If such changes can be reasonably expected to
render any customer’s devices incompatible with
telephone company facilities, or require
modification or alteration, or otherwise
materially affect its performance, written
notification must be given to the user, to allow
uninterrupted service.
Part 15
•
NOTE: This equipment has been tested and
found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC rules. These
limits are designed to provide reasonable protection
against harmful interference when the equipment is
operated in a commercial environment. This
equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instruction manual, may cause
harmful interference to radio communications.
Operation of this equipment in a residential area is
likely to cause harmful interference in which case
the user will be required to correct the interference at
his own expense.
Al Sandige Page 33 12/05/01
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