Skutch Electronics CBC 9000 User Manual

CBC 9000
Telecommunication
Dialer
Manual
Version 9.20

Set the System Up

Quick Start Sheet

This section is designed to get the system ON LINE fast! You will also find it helpful if you ever need to have someone else operate your system for you. Anyone should be able to get the system ON LINE and producing leads without help if they follow these simple steps.

Sequential Dialing

RESET
The the 3 key.
Place the announcement tape in the
TRANSMITTER
side, and the response tape in the which is on the right hand side. The tapes should both be installed so that the hand side.
1) Press RESET 1 #.
2) Enter complete seven digit starting number, then
press #.
3) Enter the last four digits of the
number, then press
NOTE: The system will not dial before 9:00 a.m. or after 9:00 p.m.
key is the black round key next to
deck which is on the left hand
# # 1
RECEIVER
FULL
reel is on the left
STOP
.
deck
(ending)
1) Insert side tape deck, with the full reel on the left side.
2) Insert tape deck, with the full reel on the left side.

Setting Time

TRANSMITTER
RECEIVER
tape in the right hand side
tape in the left hand

Example 1

11:54 a.m. on Tuesday
1) Press
2) Press
3) Press
RESET * # 1 2 #
(1 – 7, Monday through Sunday).
1 1 5 4 # RESET
.
.

Example 2

4:31 p.m. on Saturday
1) Press
2) Press
3) Press
9:00 a.m. until 9:00 p.m.
RESET * # 1 6 #
(1 – 7, Monday through Sunday).
1 6 3 1 # RESET
hour format).
.
(4:31 p.m.=16:31 in 24

Setting Clock Control

The factory settings allow dialing ever day from

Example 1

Playback

1) Turn the volume control up.
2) Press
3) Press 1 to
RESET 9 #
and 2 to
FAST FORWARD
.
REWIND, #
to

Memory Dialing

STOP, 0
.
to
PLAY
You wish to change the dialing on Saturday to
12:00pm until 8:00pm.
1) Press RESET * # # 1.
2) Press
3) Press
4) Press
6 #
(1 – 7, Monday through Sunday).
1 2 0 0 #
2 0 0 0 # RESET
hour format).
.

Example 2

RESET
The
the 3 key.
Place the announcement tape in the
TRANSMITTER
side, and the response tape in the which is on the right hand side. The tapes should both be installed so that the hand side.
1) Press RESET 2 # #.
2) Enter a complete phone number, followed by the # key. Repeat until all numbers are entered.
3) Press 3 # 1.
NOTE: The system will not dial before 9:00
a.m. or after 9:00 p.m.
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key is the round black key next to
deck which is on the left hand
RECEIVER
FULL
reel is on the left
deck
You wish to disable dialing on Sunday.
1) Press RESET * # # 1.
2) Press 7 Sunday).

Test Your Announcement

1) Turn the volume up.
2) Press
3) Press # and TAPE will play to end, reset and return you to the MENU.
# * RESET
RESET 8 #
(1 – 7, Monday through
and wait for TAPE to reset.
(8:00 p.m.=20:00 in 24

Record an Announcement

1) Insert Microphone.
2) Insert TRANSMITTER tape in the left deck.
3) Press
4) Press 1 then dictate the message into the mic.
5) Disconnect Microphone.
RESET 8 #
"Hello we are taking a local survey in your area to find out what is the most popular radio station. If you would like to participate please dial an 8 on your phone after the beep 3 What is your most favorite radio station # How many hours per day do you listen to radio # Thank you for participating in this survey.
and wait for TAPE to reset.
*

Entering Phone Numbers & Dial

Press RESET 2 # #, then enter each phone
number followed by # as follows:
7 8 6 2 2 3 4 # 3 3 2 1 3 2 4 # 7 2 2 2 3 1 5 # etc. Then press 3 # 1 to dial.
Sequential Dial & No Re-
numbers are more than 7 digits). Say that you wish to dial from 786-0000 through 786-9999.
1) Press
2) Enter
3) Wait while the display says
4) Now press
1) Turn volume up.
2) Press
3) Press 0 to play, # to stop, 1 to rewind & 2 to fast
4) Press
1) Insert Microphone.
2) Insert TRANSMITTER tape in left deck.
3) Insert RECEIVER tape in right deck.
4) Press
5) Press 1 then dictate the message into the mic.
6) Disconnect Microphone.
7) Press
RESET 2 # # 1 # 7 8 6 0 0 0 0 # 9 9 9 9 # 1 0 #
# 3 # 1
.
.
WORKING
.
.

Playback

RESET 9 # 1
forward.
RESET
and wait for TAPE to stop.
when done.

Use as Answering Device

RESET 8 #
"Hello this is the SMITH'S residence, I'm sorry but there is no one available to answer your call at this time. If you will leave your name, telephone number, and a short message, we will call you back as soon as possible. Please speak after the tone. (Press #) Thank you. (Press *)
RESET 7 #
and wait for TAPE to reset.
.
Dial
With this mode, only your incoming tape limits how many phone numbers the system will call. Say that you wish to dial 332-1345 through 332-8500.
1) Press
2) Enter
RESET 1 # 3 3 2 1 3 4 5 # 8 5 0 0 # # 1
.
.

Get Last # Dialed in Sequential

1) Press RESET 0 # #.
2) The phone number in the bottom of the display
is the last number.
3) The number was dialed if it shows a STATUS
after the phone number; it was about to be dialed if it shows ONLY the phone number in the bottom of the display.

Sequential Dial & Re-Dial

With this mode, the system can only call a maximum of 2000 local phone numbers (less if

Turn off Tape Optimizer

1) Press
2) Enter
3) Press
RESET * # # # 1 3 1 0 0 2 2 0 0 0 1 0 3 0 0 2 5 0 # RESET
.
.

Reset to Factory Defaults

RESET * # # # 1 * RESET
Press
.
.
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Table Of Content

QUICK START SHEET......................2
Sequential Dialing.................................. 2
Playback ................................................. 2
Memory Dialing ..................................... 2
Set the System Up .................................. 2
Setting Time ...........................................2
Example 1 ........................................... 2
Example 2 ........................................... 2
Setting Clock Control............................ 2
Example 1 ........................................... 2
Example 2 ........................................... 2
Test Your Announcement ..................... 2
Record an Announcement..................... 3
Entering Phone Numbers & Dial ......... 3
Attended Mode Dial............................ 8
Consent Feature ..................................8
Tape Optimizer Mode......................... 8
Call Block Feature .............................. 8
Remote Playback & Program .............8
Full Editing Features........................... 8
Computer Linkage Mode.................... 8
Optional Printer Interface ...................8
Super 10 Year Battery Backup ...........9
INSTALLATION ................................. 9
Location .................................................. 9
Power ......................................................9
Phone Connection .................................. 9
Business Telephones .............................. 9
Single Line Phones................................. 9
Order A Phone Jack .............................. 9
Setup ....................................................... 9
Diagnostic Test..................................... 10
Sequential Dial & No Re-Dial............... 3
Get Last # Dialed in Sequential............ 3
Sequential Dial & Re-Dial..................... 3
Playback ................................................. 3
Use as Answering Device....................... 3
Turn off Tape Optimizer....................... 3
Reset to Factory Defaults ...................... 3
TABLE OF CONTENT .......................4
SYSTEM OVERVIEW ........................7
Save Your Packing................................. 7
Introduction ........................................... 7
No More Cold Calling ........................7
Clock Controlled................................. 7
Cost Effective .....................................7
System Features ..................................... 7
Sequential Dialing............................... 7
Memory Dialing.................................. 7
Answer Mode...................................... 7
Re-Dials Busy #’s every 15 min ......... 8
Auto 6:00 p.m. Re-Dial....................... 8
THE MENU ........................................ 10
The RESET Button.............................. 10
Turn Unit On/Off................................. 10
1 SEQUENTIAL DIAL ..................... 10
Start Number .......................................11
Stop Number ........................................ 11
Dialing................................................... 11
Pause while Dialing.............................. 11
Out of Tape........................................... 12
End of Session ...................................... 12
Finding Last # Dialed .......................... 12
2 ENTER NUMBERS........................ 12
Go to Dialing ........................................12
Exiting................................................... 12
Advanced Features .............................. 12
Backup .............................................. 12
Return Dial Tone Detect ................... 13
Time Saver Entry Mode.................... 13
Example.................................................... 13
Extension Mode ................................ 13
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Operation.................................................. 13
Example ................................................... 13
Auto-Fill Mode ................................. 13
Start Number ............................................ 13
Stop Number ............................................ 14
Interval ..................................................... 14
3 MEMORY DIAL............................. 14
Dialing................................................... 14
Pause while Dialing.............................. 15
Out of Tape........................................... 15
End of Session ...................................... 15
Advanced Features .............................. 15
Variable Starting Position................. 15
15 Min Busy Re-Dials ......................15
6:00 p.m. No Answer Re-Dial .......... 15
General Re-Dials............................... 15
4 STORE NUMBERS ........................15
5 LOAD NUMBERS ..........................16
6 DIAL REPORT ............................... 16
Report Descriptions............................. 17
T.CALLS ..........................................17
RESPONSE ......................................17
HANG UP......................................... 17
NO ANSWER................................... 17
BUSY................................................ 17
REC.MSG......................................... 17
OTHER ............................................. 17
7 ANSWER MODE............................17
Manual Soliciting Mode ...................... 17
Call Screening ...................................... 17
Out of Tape........................................... 18
8 ANNOUCEMENT........................... 18
Test Announcement............................. 18
Record Announcement........................ 18
No Record Transfer - 0 ..................... 18
Consent Tone - 3............................... 18
Tone & Pulse Digits.......................... 19
Design Your Message ..........................19
Example 1 ......................................... 19
Example 2 ......................................... 19
Example 3 ......................................... 20
9 PLAYBACK.....................................20
Reset the Tape Counter....................... 21
Que & Review ......................................21
Exit ........................................................ 21
0 MEMORY EDIT .............................21
Quick Scan............................................ 21
Print Memory (4000) ........................... 21
Duplicate Delete (5000)........................ 21
Clean File (6000) .................................. 22
Search & Tag (7000)............................ 22
Computer Linkage (8000) ................... 22
Delete (9000)......................................... 22
Exit Edit Mode ..................................... 22
* SYSTEM SETUP .............................22
Set Present Day/Time .......................... 23
Present Day ....................................... 23
Present Time ..................................... 23
Set Dial Days/Times............................. 23
Select Day ......................................... 23
Set Start Time ...................................23
Set Stop Time.................................... 23
Exit Dial Times................................. 23
Parameters A........................................ 23
Interval .............................................. 24
Re-Dials ............................................ 24
Voice Limit....................................... 24
Dial Method ...................................... 24
Attended Mode .................................24
0-Unattended Dialing................................24
1-Front Attended Dialing..........................24
2-End Attended Dialing ............................25
2-Front & End Attended Dialing...............25
# Correlation ..................................... 25
Que/Review Mode ............................ 25
BAUD Rate....................................... 25
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Auto LF............................................. 25
Warranty Repair .................................32
Ans Detect......................................... 25
0-Normal ..................................................26
1-Hello...................................................... 26
2-Business ................................................26
Answering Device .................................... 26
Answering Machine Only......................... 26
No Response ..................................... 26
Ring NoAns. .....................................26
Tape Opt. .......................................... 26
Changing Parameters A...................... 27
Parameters B........................................ 27
VC PAUSE <1> CHG ...................... 27
CALL BLOCK<1>CHG...................27
RING DELAY<1>CHG ................... 27
REMOTE CODE<1>CHG ............... 27
CONSENT <1> CHG ....................... 27
TAPE TYPE <1>CHG...................... 28
Total Calls ............................................28
Non-Warranty Repair......................... 32
Service Warranty................................. 32
FCC NOTICE..................................... 33
Part 68................................................... 33
Part 15................................................... 33
APPENDIX..........................................28
24 hour time format............................. 28
Trouble shooting.................................. 28
Reset System Setup.............................. 28
Disconnect methods ............................. 28
Disconnect problems............................ 29
Answer Detect ......................................29
Sensitivity Adjustment ........................ 29
The Audio Light................................ 29
Making the Adjustment ....................30
Tape Related Problems ....................... 30
Cleaning Tape Decks ........................... 30
Materials Needed .............................. 30
Cleaning ............................................ 31
Cassette Tapes...................................... 31
Transmitter Tapes ............................. 31
Recommended Transmit Tapes ........ 31
Receiver Tapes.................................. 31
Recommended Receive Tapes .......... 31
Customer Support ............................... 31
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System Overview

Save Your Packing

You MUST save ALL packing material supplied with this unit. If the system must be sent in for any reason and you do not use the supplied packing material, you WILL be charged for the replacement of this material. This packing material has been designed to give the system maximum protection during the shipping process.
While every precaution has been taken in preparation of this OPERATION MANUAL, the manufacturer does not assume any liability for errors or omissions. The manufacturer reserves the right to make changes in the specifications of this unit at any time without notice.

Introduction

The CBC 9000 is an automatic telephone LEAD generating system that produces low cost qualified LEADS. A list of phone numbers, or a range of phone numbers are entered into the system. The system then dials each number. When the call is answered, the CBC 9000 carries on a two-way conversation, ask questions, and records the answers.
When the call is completed, the system immediately dials the next programmed number automatically. The CBC 9000 can also be used in
Answer
the
mode to answer incoming calls.
only on selected days if desired. Set the clock to dial from 9:00 a.m. to 9:00 p.m. then let it run. The CBC 9000 will produce leads day after day, week after week. The CBC 9000 is engineered for continuous operation.
The CBC 9000 also has an important safety feature which prevents the system from dialing past 9:00 p.m. and before 9:00 a.m. This will prevent the system from calling potential prospects too late or too early in the day.

Cost Effective

Using the CBC 9000 for lead generation has been proven to be much more cost effective than human telephone solicitors, radio, television, newspapers, magazines or direct mail. The system will pay for itself by paying one low price up front, instead of having to continually pay an employee to do the job it does. Unlike employees, the CBC 9000 never goes on coffee breaks, calls in sick, or expects to be paid. The CBC 9000 is reliable and requires no supervision while it is working.

System Features

Sequential Dialing

You simply enter the starting and ending number and the unit will dial all of the numbers in between. You may also omit blocks of numbers that you do not wish to dial. This allows you to skip over unused numbers in your exchange. 10,000 numbers can be programmed to dial in less than 20 seconds.

Memory Dialing

No More Cold Calling

Nothing is more time-consuming, frustrating and demoralizing than cold canvassing by telephone. However, it's a necessary evil for most salespeople. The CBC 9000 makes all of your cold calls for you. Working unattended, it makes hundreds of calls per day and converts those calls into prospects. Because it never gets discouraged, frustrated or tired, it will outperform three or four phone solicitors.

Clock Controlled

The CBC 9000 is completely clock controlled. The system will only dial when you want it to. A different time period can be selected for each day of the week. The system can be programmed to dial
Al Sandige Page 7 12/05/01
Up to 2000 seven digit phone numbers can be entered and dialed. Both long distance and local numbers can be entered together.

Answer Mode

In answer mode the CBC9000 will answer incoming calls only. It can be setup to ask a series of questions and record the responses. The time and the day of each call is recorded after each message. The unit also features an adjustable ring delay that allows the user to control when the unit will answer the telephone. A manual mode is also provided in this mode so that the unit can be operated in a manual soliciting mode.

Re-Dials Busy #’s every 15 min

If a number is BUSY, this usually means that the party is home. We have increased our contact ratio by automatically calling BUSY calls back every 15 minutes. This is in memory dial only.

Auto 6:00 p.m. Re-Dial

Chances are that if a person is not home during the day, that they will not be home until the evening. This feature improves the dialing efficiency of the system by re-dialing "NO ANSWER" calls at 6:00PM. At 6:00pm the dialer will stop dialing and will start dialing the "NO ANSWER" calls from earlier dialing. This greatly improves your chances of reaching the party.

Attended Mode Dial

Most applications are used in the UNATTENDED MODE. For those who want to add a personal touch, the CBC9000 offers three forms of attended operation. In the FRONT ATTENDED MODE, the system will alert the user when a called party has answered the phone. The user then picks up the telephone and talks to the called party. He then selects either to activate the recorded message, or to advance to the next call. In the END ATTENDED MODE, the system can be set up so that if the called party wishes to order your product they simply dial a digit on their telephone and the CBC9000 will alert the user to pick up the phone and take the order. The unit also offers an attended mode that provides both FRONT and END ATTENDED modes at the same time.

Consent Feature

The consent feature allows you to ask for the called party's consent before playing the message. The party must dial a digit on their telephone if they wish to hear your taped message. If the called party fails to dial, the unit immediately hangs up. This feature can be setup in two different modes; 1) Dial to listen, or 2) Dial to disconnect. This feature is the most reliable form of disconnect available.

Tape Optimizer Mode

This feature greatly improves the transcription process. It automatically rewinds and re-records over all hang up calls. When this feature is used in conjunction with the CONSENT feature, you can
maximize its effect. During transcription you will only hear leads and nothing else.

Call Block Feature

In many parts of the US we have caller identification. This allows the called party to attach a device to their telephone line to view the telephone number of the calling party. Most states that have this feature also have a method of allowing the caller to disable this feature. When used, the CBC9000 dials the caller identification disable code before dialing each telephone number, thus disabling the called party from obtaining your telephone number.

Remote Playback & Program

The user has the ability to call the CBC9000 from a remote location and to retrieve all of the leads off of the tape. A user programmable, three digit security access code is provided to prevent unauthorized access to your leads. This feature allows you to play, rewind, and fast forward the tape as you see fit. If you are using sequential dial mode, the unit will also allow you to re-program new groups of telephone numbers to dial. This gives the user the ability to completely operate the CBC9000 from a remote location. Every day the unit can be called, leads removed, and new telephone number ranges entered.

Full Editing Features

The CBC9000 has an edit mode which allows the user to edit telephone numbers in the systems memory. It also has a feature that will automatically delete duplicate numbers in memory. A search mode has been added to allow the user to search for a specific number and a fast scan feature is available for a quick view of the numbers and their dialing results.

Computer Linkage Mode

With the use of an optional software package, telephone numbers can be downloaded directly from an IBM PC/XT/AT or compatible computer directly into the CBC9000 system. This means that numbers from a data base or a purchased mailing list can be transferred directly into the CBC9000 system.

Optional Printer Interface

A printer can be added to provide the ultimate in record keeping for your dialing sessions. The system will print the time and day that each call was
Al Sandige Page 8 12/05/01
made, the tape counter location where the message is located, and the result of each call. At the end of each dialing session the system will print out complete statistics for the dial session. The printer can also be used to print out a list of all of the numbers in memory.

Super 10 Year Battery Backup

The numbers stored in memory, the internal clock information, and the system setup information are protected by an internal battery. The unit retains memory during power failures or when the unit is moved from location to location. Best of all, if the system is in the middle of a dial session and the power should fail, the system will continue dialing right where it left off when the power is restored. With 10 years of protection you will never have to hassle with replacing batteries.

Installation

avoided. Heavy electrical equipment can cause power glitches over the power line which could interfere with the operation of the system. If your power lines are excessively noisy a power filter MIGHT solve the problem.

Phone Connection

The system's telephone line requirements are the same as a standard telephone. Its connection to the telephone line is the same as any NORMAL single line telephone that you could buy at any department store.

Business Telephones

This system is not compatible with modular jacks used for multi-line ELECTRONIC PHONE SYSTEMS. To connect the SYSTEM to this type of phone system an RJ-11 jack must be ordered from your local telephone company. It should be noted that when the SYSTEM is used, the line indicator lights on the phone system will not show the line as being used.

Location

When selecting a location for the system, the
following conditions MUST be avoided:
Temperatures above 95°F.
Temperatures below 65°F.
Areas with carpets that produce Static
Electricity.
High dust areas.
Exposure to direct sunlight.
The SYSTEM and the POWER CUBE should be located in a well ventilated area. It should be noted that the POWER CUBE can get quite warm during operation. Make sure that both a three-prong power outlet and a proper telephone jack are within six feet of the installation site.

Power

The SYSTEM must ONLY be used with a properly wired three-prong grounded 115VAC @ 60Hz power outlet. This is needed for proper protection of the unit's circuitry. Power circuits that are used for any heavy equipment such as large freezers, blowers, heaters, copiers, or any electrical equipment that contains large motors, should be

Single Line Phones

If you have a single line phone it is probably connected to a small modular jack. Simply unplug the phone and plug the system in. If you wish to have both the phone and the system connected at the same time you can plug the phone into the PHONE jack on the back of the CBC 9000.

Order A Phone Jack

If you need to order a jack from the telephone company you will need the following information:
FCC No: AP494N-64812-MA-E
RINGER EQ.:0.0B
USOC No (Jack type) RJ-11, RJ-12, or RJ-13

Setup

1) Connect the POWER CUBE to the CBC9000
with the word "TOP" on the end of the connector, facing DOWN! Now connect the other end of the POWER CUBE to a power outlet. The CBC9000 will turn on automatically.
CAUTION: Do not connect or disconnect the POWER CUBE directly from the CBC9000
Al Sandige Page 9 12/05/01
while the POWER CUBE is connected to power. Failure to do this will cause the telephone numbers stored in memory and the system setup information to be altered which could cause the unit to dial improperly.
2) Connect one end of the MODULAR CORD to the CBC9000 and the other end to your RJ-11 telephone jack.
3) Insert the TRANSMITTER tape into the LEFT DECK.
4) Insert the RECEIVER tape into the RIGHT DECK. NOTE: When installing cassette tapes the tape should be installed with the FULL reel on the LEFT.

Diagnostic Test

Every time that the SYSTEM is powered up or RESET during a communication cycle, the MICROCONTROLLER performs a self diagnostic test. This test checks for proper operation of both tape decks as well as the circuitry of the system.
Diagnostic Test
If the unit passes the test the speaker will beep and then return to the day are displayed in the bottom of the display.
MENU
. The current time and
* MENU * V9.20 *
Time->18:35 TUE
All functions of the system are accessible from
this point. To view the different choices that the
MENU
time. Once you have found the function you wish press the # key. The following items:
numbers into the internal memory of the unit.
memory to TAPE for storage.
TAPE to memory for dialing.
dial session.
RECORD the outgoing messages.
recorded responses from a dial session.
information and the operating parameters of the unit.
numbers stored in memory.
of the CBC 9000 the # button is used as the
BUTTON
making any selections, the # button must be pressed. The # button is also referred to as the POUND button.
offers simply press each number one at a
MENU
1 – SEQ Dial
2 – ENTER No.
3 – MEM Dial
4 – STORE No.
5 – LOAD No.
6 – REPORT
7 – ANSWER
8 – ANNOUNCEMENT
9 – PLAYBACK
* - SETUP
0 – EDIT
# - ENTER Button
. After entering phone numbers or
= Sequential Dial Mode.
= Used to enter telephone
= Dial numbers in the memory.
= Copy the numbers from
= Copy the numbers from
= Displays totals from the last
= Answers incoming calls.
= Used to play back the
= Used to change all clock
= Used to inspect and delete phone
= Throughout the operation
consists of the
= Used to TEST or
ENTER

The RESET Button

RESET

The Menu

RESET BUTTON
The system to the It can be used to stop the system during a dialing session. It has no effect on the phone numbers stored in memory.
The Anytime that the unit is return to the PRESENT day is displayed in this mode.
MENU
MENU
MENU
. It can be pushed at any time.
is the starting point of the system.
. The PRESENT time and
* MENU * V9.20 *
Time->18:35 TUE
Al Sandige Page 10 12/05/01
is used to return the
RESET
the system will
The most operations. If you press the button enough, it will return you to the

Turn Unit On/Off

To turn the unit off, press the unit on, press

1 Sequential Dial

To enter this mode press Sequential dialing allows the user to dial a high volume of phone numbers with very little entered
button is used to abort/back out of
MENU
RESET
.
.
RESET # #
RESET 1 #
. To turn
.
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