Skutch Electronics BA-1000-A User Manual V4.00
209 Kenroy Lane, Suite 9
Roseville, California 95678
916-786-6186
http://www.skutchelectronics.com
BA-1000-A
Office Communication
System
Operation Manual
Version 4.00
NOTE: This manual is designed for operating the system with the factory
default settings and the most common operating modes; for more detailed
information, you can view the PDF version of the Technical Reference
Manual from our websit at http://www.skutchelectronics.com/manuals.htm
or copy it from the ZIP cartridge, that came with the system, as
\MANUAL\BA-1000-A.PDF
BA-1000-A Quick Start Guide V4.00
*4 = Dial Touch Tone POUND
*5 = Change to TONE Dial mode.
Record an Outgoing Message
1- Connect the Microphone to the Mic jack on the rear of
the BA1000A.
2- Press ~
3- Press and "Hold Down" 5
4- When "BEEP" stops, immediately start dictating your
new Outgoing message. Release 5 when finished.
5- Unplug the Microphone. That's it!
Sample Message: "ABC Productions! I'm sorry but we
are not available to answer your call at this time. If you
need immediate assistance, please leave your message
then dial 8 on your telephone and we will return your
call very shortly. Thank you."
Test your Outgoing Message
1- Press ~.
2- Press and HOLD DOWN 6 until unit BEEPS. Then
release.
Note: To turn the volume UP, tap 9 several times.
Tapping 7 turns the volume DOWN.
*6 = Perform a Hook Flash.
Set to Auto Answer
1- Press ~.
2- Press and HOLD DOWN * until you hear a BEEP,
then release. To EXIT to IDLE mode, press ~.
Local Playback
1- Press ~, wait for BEEP!
2- Press and HOLD DOWN 4 until unit BEEPS, then
release.
Remote Playback
1- Call BA1000 from a touch tone telephone.
2- During the message, press: *1234#.
The system will playback URGENT messages first. When
it is finished, it will BEEP 3 TIMES if there are other
messages on the system. To hear the other messages press
0 within 4 seconds.
• Remote Programming of Notification
Numbers
Local Programming of
Notification Numbers
1- Press ~, wait for BEEP. Wait 5 seconds.
2- Press 123.
3- Wait 5 seconds, press #.
For this example we are entering a home phone number,
then a pager phone number.
786-6100 (Home)
343-2234 (Pager) Pager to display 1234.
4- Press: 137866100#. Wait
for BEEP.
5- Press: 113432234*2
1234*4#. Wait for BEEP.
6- Press ~.
The Special Codes for dialing are:
*00 = Next digit will be dialed for 5 sec.
*0x =Variable Pause where x = sec 1-9
*1= Return Dial Tone Detect
*2 = Wait for five Seconds of Silence
1- Call BA1000 from a touch tone telephone.
2- During the message, press: *0506#
1.
To exit, press **.
• Remote Outgoing Message Record
1- Call BA1000 from a touch tone telephone.
2- During the message, press: *0506#
5.
After BEEP, start dictating new Message. Press * to
end. (Must be at least 5 sec long).
To exit, press *.
• Remote Group Number
Programming
1- Call BA1000 from a touch tone telephone.
2- During the message, press: *0506#
8.
To exit, press *.
*3 = Dial Touch Tone STAR
Version 4.00 Page 2
Table Of Content
BA-1000-A QUICK START GUIDE
V4.00...................................................... 2
Record an Outgoing Message.................. 2
Test your Outgoing Message................... 2
Local Programming of Notification
Numbers .................................................. 2
Set to Auto Answer ................................. 2
Local Playback ........................................ 2
Remote Playback..................................... 2
• Remote Programming of Notification
Numbers ..........................................................2
• Remote Outgoing Message Record ..............2
• Remote Group Number Programming..........2
TABLE OF CONTENT....................... 3
SYSTEM OVERVIEW ....................... 5
! Save Your Packing ................................ 5
! System Features..................................... 5
Easy to use............................................... 5
Digitized Audio ....................................... 5
Variable Size Outgoing Message ............ 5
Three Hours of Messages ........................ 5
Time Stamp ............................................. 5
Three Counters ........................................ 6
Simple Playback...................................... 6
Playback Features.................................... 6
4 Selectable Urgent Call Modes.............. 6
• 0 - EVERY VOICE MESSAGE...................6
• 1 – TONE......................................................6
• 2 – ON CALL ...............................................6
• 3 – CYCLE ................................................... 6
Voice Mail Box Mode............................. 6
Voice Confirmation................................. 6
Dialing Sequence Reset........................... 6
Remote Control Features......................... 6
Power Fail Friendly................................. 7
Other Features ......................................... 7
INSTALLATION .................................7
! Location.................................................. 7
! Power ...................................................... 7
! Phone Connection.................................. 7
! Business Telephones.............................. 7
! Single Line Phones ................................ 7
! Order A Phone Jack.............................. 7
OPERATION........................................ 8
! Power Up ................................................ 8
! Change the Time.................................... 8
! Record Outgoing Message .................... 8
Sample Outgoing Message...................... 8
! Test Outgoing Message ......................... 8
! Locally Program Notification Phone
Numbers...................................................... 8
! Set to Auto Answer................................ 9
! Local Playback....................................... 9
! Remote Playback ................................... 9
! Remotely Program Notification Phone
Numbers...................................................... 9
! Remotely Record Outgoing Message... 9
Sample Outgoing Message...................... 9
! Remote Change Between Idle &
Answer Modes ............................................ 9
VOICE MAIL MODE........................10
! Set up Voice Mail Mode...................... 10
! Set up Voice Mail PIN’s...................... 10
! Record Introduction Message ............ 10
Sample Sales Message........................... 10
Sample Medical Message...................... 10
! Record Mail Box Messages................. 11
Sample Mail Box Message.................... 11
! Test an Outgoing Message.................. 11
! Locally Program Urgent Phone
Numbers.................................................... 11
! Set to Auto Answer.............................. 11
! Answering Urgent Voice Calls ........... 11
! Local Playback..................................... 11
! Remote Playback ................................. 12
! Remotely Program Urgent Phone
Numbers.................................................... 12
Version 4.00 Page 3
! Remotely Record Your Mail Box
Message ..................................................... 12
Sample Mail Box Message.................... 12
! Remotely Change to Answer Mode ... 12
! Remote Default Box Programming.... 12
SUPPORT ...........................................14
! Audio Quality Problems ..................... 14
! CODEC Initialize Error ..................... 14
CODEC 2 error...................................... 14
CODEC 1 error...................................... 14
! Customer Support ............................... 14
! Warranty Repair ................................. 14
! Non-Warranty Repair......................... 14
! Service Warranty ................................ 15
1 YEAR LIMITED WARRANTY.... 16
Version 4.00 Page 4
application, which will alter the operation of the
system. See SETUP mode for more information.
System Overview
How many times have you lost business
because you were not available when your customer
needed you? The BA-1000-A allows you to keep in
touch with your customers no matter where you are.
You can leave your office knowing that, while
you're out, you will be immediately notified if your
customers need you, so you can respond quickly.
Best of all, the BA-1000-A works 24 hours a day.
Just think of the extra freedom you can enjoy
knowing that, no matter where you go, your
customers can always reach you when they need
you.
The BA-1000-A is the ultimate answering
system. It answers all of your calls, plays out your
own prerecorded message, records your customers
messages, and determines if the call is urgent. If the
BA-1000-A detects the call as urgent, it will
immediately hang up and start searching for you. It
will call you at home, if not there it will call you on
your cell phone, then on your pager. If it can't locate
you it can be programmed to call your business
partner at home, then on his cell phone. The BA1000-A will keep calling until the urgent message is
retrieved or until it has called all of the numbers 20
times each, whichever comes first. Once the system
contacts you, it says; "I have an urgent message
from your office. Enter the access code". Once
you enter the access code, the BA-1000-A will play
the urgent message to you. Once the urgent message
is received, you call your customer and the cycle is
complete.
If you are wearing a pager, you will receive a
BEEP indicating that an important message is
waiting on your BA-1000-A machine. You then
simply call your system, enter the access code, and
retrieve your messages over the phone. The BA1000-A will automatically reset when you access
your messages. If you happen to miss an alert call
because you are in a bad reception area, don't worry;
the BA-1000-A will automatically re-dial all of the
numbers 20 times before it resets. With the BA1000-A you will be able to return customer calls
within as little as two minutes.
NOTE: These instructions are written for
the DEFAULT setup parameters in the BA-1000A. The setup mode allows many of the features of
the BA-1000-A to be customized for your specific
! Save Your Packing
You MUST save ALL packing material
supplied with this unit. If the system must be sent in
for any reason and you do not use the supplied
packing material, you WILL be charged for the
replacement of this material. This packing material
has been designed to give the system maximum
protection during the shipping process.
While every precaution has been taken in
preparation of this OPERATION MANUAL, the
manufacturer does not assume any liability for errors
or omissions. The manufacturer reserves the right to
make changes in the specifications of this unit at any
time without notice.
! System Features
Easy to use
Single button controls and voice instructions in
remote playback.
Digitized Audio
Fully Digitized audio for both Incoming and
Outgoing audio. The messages are stored on a
standard ZIP 100 disk. These disks are readily
available at all stores that carry computer supplies.
Variable Size Outgoing Message
The BA-1000A allows variable outgoing
messages to be recorded from 4 seconds to 3 hours
in length.
Three Hours of Messages
Can hold up to three hours of audio messages.
Optionally can be expanded to over eight hours with
a ZIP 250 drive.
Time Stamp
The Date and Time stamp displays the date and
time that each call was received during local
playback. In remote playback, Date and Time are
transmitted in voice.
Version 4.00 Page 5
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