209 Kenroy Lane, Suite 9
Roseville, California 95678
916-786-6186
http://www.skutchelectronics.com
BA-1000-A
Office Communication
System
Operation Manual
Version 1.15
NOTE: This manual is designed for operating the system with the factory
default settings and the most common operating modes; for more detailed
information, you can view the PDF version of the Technical Reference
Manual from our websit at http://www.skutchelectronics.com/manuals.htm
or copy it from the ZIP cartridge, that came with the system, as
\MANUAL\BA-1000-A.PDF
BA-1000-A Quick Start Guide V1.15
*4
*5
= Dial Touch Tone POUND
= Change to TONE Dial mode.
Record an Outgoing Message
1- Connect the Microphone to the Mic jack on the rear of
the BA1000A.
2- Press
3- Press and "Hold Down"
4- When "BEEP" stops, immediately start dictating your
new Outgoing message. Release 5 when finished.
5- Unplug the Microphone. That's it!
Sample Message:
are not available to answer your call at this time. If you
need immediate assistance, please leave your message
then dial 8 on your telephone and we will return your
call very shortly. Thank you."
~
5
"ABC Productions! I'm sorry but we
Test your Outgoing Message
1- Press
2- Press and HOLD DOWN 6 until unit BEEPS. Then
release.
Note: To turn the volume UP, tap 9 several times.
Tapping 7 turns the volume DOWN.
~
.
*6
= Perform a Hook Flash.
Set to Auto Answer
1- Press
2- Press and HOLD DOWN * until you hear a BEEP,
then release. To EXIT to IDLE mode, press
~
.
~
Local Playback
1- Press
2- Press and HOLD DOWN
release.
~
, wait for BEEP!
until unit BEEPS, then
4
Remote Playback
1- Call BA1000 from a touch tone telephone.
2- During the message, press:
The system will playback URGENT messages first. When
it is finished, it will
messages on the system. To hear the other messages press
within 4 seconds.
0
BEEP 3 TIMES
*1234#
if there are other
• Remote Programming of Notification
Numbers
.
.
Local Programming of
Notification Numbers
1- Press
2- Press
3- Wait 5 seconds, press #.
For this example we are entering a home phone number,
then a pager phone number.
786-6100 (Home)
343-2234 (Pager) Pager to display 1234.
4- Press:
for BEEP.
5- Press:
1234*4#
6- Press
The Special Codes for dialing are:
*00
*0x
*1
*2
~
123
137866100#
113432234*2
~
= Next digit will be dialed for 5 sec.
=Variable Pause where x = sec 1-9
= Return Dial Tone Detect
= Wait for five Seconds of Silence
, wait for BEEP. Wait 5 seconds.
.
. Wait
. Wait for BEEP.
.
1- Call BA1000 from a touch tone telephone.
2- During the message, press:
.
1
To exit, press
**
.
*0506#
• Remote Outgoing Message Record
1- Call BA1000 from a touch tone telephone.
2- During the message, press:
.
5
After BEEP, start dictating new Message. Press * to
end. (Must be at least 5 sec long).
To exit, press *.
*0506#
• Remote Group Number
Programming
1- Call BA1000 from a touch tone telephone.
2- During the message, press:
.
8
To exit, press *.
*0506#
*3
= Dial Touch Tone STAR
Version 1.15 Page 2
Table Of Content
BA-1000-A QUICK START GUIDE
V1.15 ...................................................... 2
Record an Outgoing Message.................. 2
Test your Outgoing Message................... 2
Local Programming of Notification
Numbers................................................... 2
Set to Auto Answer.................................. 2
Local Playback......................................... 2
Remote Playback ..................................... 2
Remote Programming of Notification
•
Numbers.......................................................... 2
Remote Outgoing Message Record.............. 2
•
Remote Group Number Programming ......... 2
•
TABLE OF CONTENT ....................... 3
SYSTEM OVERVIEW........................ 5
Save Your Packing............................ 5
!
System Features ................................ 5
!
Easy to use ............................................... 5
Digitized Audio .......................................5
Variable Size Outgoing Message............. 5
Three Hours of Messages ........................5
Time Stamp.............................................. 5
Three Counters......................................... 6
Simple Playback ......................................6
Playback Features .................................... 6
4 Selectable Urgent Call Modes .............. 6
0 - EVERY VOICE MESSAGE .................. 6
•
1 – TONE..................................................... 6
•
2 – GROUP .................................................. 6
•
3 – CYCLE................................................... 6
•
Voice Confirmation ................................. 6
Dialing Sequence Reset ........................... 6
Remote Control Features ......................... 6
Power Fail Friendly ................................. 7
Other Features.......................................... 7
INSTALLATION ................................. 7
Location .............................................7
!
Power.................................................. 7
!
Phone Connection ............................. 7
!
Business Telephones .........................7
!
Single Line Phones............................ 7
!
Order A Phone Jack ......................... 7
!
POWER UP...........................................8
CHANGE THE TIME..........................8
RECORD OUTGOING MESSAGE...8
Sample Outgoing Message ...................... 8
TEST OUTGOING MESSAGE..........8
LOCALLY PROGRAM
NOTIFICATION PHONE NUMBERS
.................................................................8
SET TO AUTO ANSWER...................9
Disable All Paging............................. 9
!
LOCAL PLAYBACK...........................9
REMOTE PLAYBACK .......................9
REMOTELY PROGRAM
NOTIFICATION PHONE NUMBERS
.................................................................9
REMOTELY RECORD OUTGOING
MESSAGE.............................................9
Sample Outgoing Message .................... 10
REMOTE GROUP NUMBER
PROGRAMMING..............................10
REMOTE CHANGE BETWEEN
IDLE & ANSWER MODES..............10
SUPPORT............................................10
Audio Quality Problems................. 10
!
CODEC Initialize Error................. 10
!
CODEC 2 error...................................... 10
CODEC 1 error...................................... 11
Customer Support........................... 11
!
Warranty Repair............................. 11
!
Non-Warranty Repair .................... 11
!
Service Warranty............................ 11
!
Version 1.15 Page 3
1 YEAR LIMITED WARRANTY ....12
Version 1.15 Page 4
application, which will alter the operation of the
system. See SETUP mode for more information.
System Overview
How many times have you lost business
because you were not available when your customer
needed you? The BA-1000-A allows you to keep in
touch with your customers no matter where you are.
You can leave your office knowing that, while
you're out, you will be immediately notified if your
customers need you, so you can respond quickly.
Best of all, the BA-1000-A works 24 hours a day.
Just think of the extra freedom you can enjoy
knowing that, no matter where you go, your
customers can always reach you when they need
you.
The BA-1000-A is the ultimate answering
system. It answers all of your calls, plays out your
own prerecorded message, records your customers
messages, and determines if the call is urgent. If the
BA-1000-A detects the call as urgent, it will
immediately hang up and start searching for you. It
will call you at home, if not there it will call you on
your cell phone, then on your pager. If it can't locate
you it can be programmed to call your business
partner at home, then on his cell phone. The BA1000-A will keep calling until the urgent message is
retrieved or until it has called all of the numbers 20
times each, whichever comes first. Once the system
contacts you, it says; "
from your office. Enter the access code
you enter the access code, the BA-1000-A will play
the urgent message to you. Once the urgent message
is received, you call your customer and the cycle is
complete.
If you are wearing a pager, you will receive a
BEEP indicating that an important message is
waiting on your BA-1000-A machine. You then
simply call your system, enter the access code, and
retrieve your messages over the phone. The BA1000-A will automatically reset when you access
your messages. If you happen to miss an alert call
because you are in a bad reception area, don't worry;
the BA-1000-A will automatically re-dial all of the
numbers 20 times before it resets. With the BA1000-A you will be able to return customer calls
within as little as two minutes.
NOTE: These instructions are written for
the DEFAULT setup parameters in the BA-1000A. The setup mode allows many of the features of
the BA-1000-A to be customized for your specific
I have an urgent message
". Once
!
Save Your Packing
You MUST save ALL packing material
supplied with this unit. If the system must be sent in
for any reason and you do not use the supplied
packing material, you WILL be charged for the
replacement of this material. This packing material
has been designed to give the system maximum
protection during the shipping process.
While every precaution has been taken in
preparation of this OPERATION MANUAL, the
manufacturer does not assume any liability for errors
or omissions. The manufacturer reserves the right to
make changes in the specifications of this unit at any
time without notice.
!
System Features
Easy to use
Single button controls and voice instructions in
remote playback.
Digitized Audio
Fully Digitized audio for both Incoming and
Outgoing audio. The messages are stored on a
standard ZIP 100 disk. These disks are readily
available at all stores that carry computer supplies.
Variable Size Outgoing Message
The BA-1000A allows variable outgoing
messages to be recorded from 4 seconds to 3 hours
in length.
Three Hours of Messages
Can hold up to three hours of audio messages.
Optionally can be expanded to over eight hours with
a ZIP 250 drive.
Time Stamp
The Date and Time stamp displays the date and
time that each call was received during local
playback. In remote playback, Date and Time are
transmitted in voice.
Version 1.15 Page 5
Three Counters
New Message Counter, Saved Message Counter
and a hidden Grand Total Counter.
Simple Playback
Single button local Playback for new messages.
Playback Features
Skip, Save, Erase, and Re-play, allows fast
efficient playback of messages, both locally and
remotely. Auto Stop between each message
provides needed time to make necessary notes. Last
message audio prompt for easy identification of last
message.
four different notification telephone numbers for
each group.
• 3 – CYCLE
This mode works the same as the TONE mode,
except that the starting alert notification number is
controlled by the START GROUP parameter, in the
SETUP mode.
Voice Confirmation
When the BA-1000-A has detected an urgent
call, it will confirm the URGENT CALL, to the
calling party, by saying:
as possible. Please hang up now"
"You'll be called as soon
.
Dialing Sequence Reset
4 Selectable Urgent Call Modes
Selectable URGENT CALL MODES allow
immediate notification of
need immediate attention. The BA-1000-A can call
you on your home phone, your cell phone or even on
your pager. The BA-1000-A is persistent. It knows
that you need to be notified and it keeps working
until the message is retrieved. The unit has
adjustable redials and adjustable time between calls.
ONLY
• 0 - EVERY VOICE MESSAGE
The BA-1000-A will notify you if any valid
voice message is left. It will not notify you if no
message is left. The minimum length that the
message must be is user programmable from 1 to 60
seconds.
• 1 – TONE
In this mode, the BA-1000-A will only notify
you if the caller presses a touch tone EIGHT
anytime during his/her message. This way the caller
can determine if the call requires immediate
attention or not.
• 2 – GROUP
In this mode, the calling party can press a single
touch tone from
select any one out of four different groups. If the
caller dials
START GROUP parameter, in SETUP mode, will
determine the group to be alerted. An example
would be:
three Shipping"
1111-4444
, then the group defined by the
8888
"Dial one for Sales, Two for Service, or
. The BA-1000-A can store up to
. This allows the user to
your calls that
The BA-1000-A can be set up to keep calling
you until the URGENT MESSAGE has been
received. When the BA-1000-A calls you at home
or on your cell phone, it will wait until the phone is
answered, then it will play the following message:
"I have an URGENT message from your office.
Enter the ACCESS CODE."
is entered, the message will be played back and the
dialing sequence will be reset.
If the BA-1000-A is calling your pager, it will
notify you by displaying a pre-programmed, user
selectable number. In this case the user must call the
BA-1000-A and, during the announcement, enter the
access code. The URGENT message will be played
back, once the ACCESS code is entered, and the
dialing sequence is reset.
When the access code
Remote Control Features
Verbal Message Counter.
"
Automatic Message Playback with verbal
"
Date and Time Stamp.
User controllable functions: Message
"
Skip, Repeat, Save, Erase, and auto
Pause between messages.
Programmable 4 digit access code
"
(Changeable Locally Only).
Remote Outgoing Message recording and
"
playback.
Remote Notification Number
"
programming, enabling or disabling.
Remote START GROUP programming.
"
Change between Idle and Answer modes.
"
Version 1.15 Page 6
Power Fail Friendly
!
Power
If the power fails, the BA-1000-A will
remember its exact mode. So, when power is
restored, the BA-1000-A will resume where it left
off; whether dialing or waiting for calls to come in.
Other Features
Programmable Ring Delay from 1 to 12,
"
or Toll Saver mode.
Announce ONLY Mode.
"
Voice Controlled Recording.
"
Maximum Record Time Limit, adjustable
"
from 10 seconds to 4 minutes, or
unlimited.
CPC Disconnect (ON/OFF).
"
Dial Tone disconnect (ON/OFF)
"
Auto Disconnect on Local Pick Up, the
"
unit automatically disconnects when you
pick up a local phone.
Disk FULL message. A special message
"
plays when the BA-1000-A runs out of
message storage space:
please try again later"
Four digit user programmable ACCESS
"
code.
Automatic clock control can be set to let
"
the unit turn itself on during non-
business hours.
Sixteen, 32 digit, notification phone
"
numbers can be user programmed.
.
"System full
The SYSTEM can be used on a three-prong
grounded 110VAC power outlet. This is needed for
proper protection of the unit's circuitry. Power
circuits that are used for any heavy equipment such
as large freezers, blowers, heaters, copiers, or any
electrical equipment that contains large motors,
should be avoided. Heavy electrical equipment can
cause power glitches over the power line which
could interfere with the operation of the system. If
your power lines are excessively noisy a power filter
MIGHT solve the problem.
!
Phone Connection
The system's telephone line requirements are
the same as a standard telephone. Its connection to
the telephone line is the same as any NORMAL
single line telephone that you could buy at any
department store.
!
Business Telephones
This system is not compatible with modular
jacks used for multi-line ELECTRONIC PHONE
SYSTEMS. To connect the SYSTEM to this type of
phone system, an RJ-11 jack must be ordered from
your local telephone company. It should be noted
that when the BA-1000-A is used, the line indicator
lights on the phone system will not show the line as
being used.
!
Single Line Phones
Installation
!
Location
When selecting a location for the system, the
following conditions MUST be avoided:
Temperatures above 95°F.
Temperatures below 65°F.
Carpeted areas that produce Static Electricity.
High dust/tobacco smoke areas.
Exposure to direct sunlight.
The SYSTEM and the POWER CUBE should
be located in a well ventilated area.
Version 1.15 Page 7
If you have a single line phone it is probably
connected to a small modular jack. Simply unplug
the phone and plug the system in. If you wish to
have both the phone and the system connected at the
same time you can plug the phone into the PHONE
jack on the back of the BA-1000-A.
!
Order A Phone Jack
If you need to order a jack from the telephone
company, you will need the following information:
FCC No: AP494N-64812-MA-E
RINGER EQ.:0.0B
USOC No (Jack type) RJ-11, RJ-12, or RJ-13
(See telephone connection)
Now press and
HOLD DOWN
:
5555
.
Power Up
To power the unit up;
1) Make sure that the Microphone is disconnected
from the BA-1000-A.
2) Connect the supplied POWER ADAPTER to the
POWER jack on the rear panel of the BA-1000A. This MUST be done before the POWER
ADAPTER is connected to 115VAC power.
3) Now connect the POWER ADAPTER to a
115VAC 60Hz power outlet.
Change the Time
To change the current time and/or date, do the
following:
Press:
Wait 5 seconds.
Enter:
8 8 8
8 8 8
8 8 88 8 8
Wait 5 seconds.
Press:
Enter the day of the week, then
~
~
~~
.
1111
.
; example:
####
For
inches away from your mouth; when tone stops,
immediately dictate your message.
When finished, release the
message.
Unplug the microphone.
audio quality, hold the microphone 3
BEST
5555
to hear the
Sample Outgoing Message
"ABC Productions! I'm sorry but we are not
available to answer your call at this time. If you
need immediate assistance, please leave your
message then dial
will return your call very shortly. Thank you."
on your telephone and we
8888
Test Outgoing
Message
Press:
Press and
Beeps.
Release the
~
~
~~
HOLD DOWN
6666
.
the
to hear the message.
until the unit
6666
= Sunday,
1111
Enter the new date then
Enter the current time then
between a.m. and p.m. with the
is
0132#
0132#
0132#0132#
Wait 5 seconds then press
= Monday, etc.
2222
.
.
####
####
. Example: 1:32
****
~
~
~~
; you change
.
Record Outgoing
Message
Plug microphone into
Press:
Version 1.15 Page 8
~
~
~~
MIC IN
.
jack.
Locally Program
Notification
Phone Numbers
Press:
Wait 5 seconds.
Enter:
1 2 3
1 2 3
1 2 31 2 3
Wait 5 seconds.
Press:
For this example we are entering a home phone
number, then a pager phone number.
~
~
~~
.
####
.
786-6100 (Home)
343-2234 (Pager) - Pager to display 1234.
Enter:
13 7866100 #
13 7866100 #
13 7866100 #13 7866100 #
Wait for the Beep then enter:
11 3432234
11 3432234
11 343223411 3432234
*21234 #
*21234 #
*21234 #*21234 #
The system will play back the
messages. When finished, if you have more
messages on the system, it will
enter a
within 4 seconds to hear these messages.
0000
Beep 3
Urgent
times; now
Remotely
Wait for the Beep then press
~
~
~~
.
Set to Auto
Answer
Press:
Press and
Beeps, then release.
!
Disable All Paging
You can temporarily disable all paging, while
in Auto Mode. The * changes between paging
on/off.
Press:
~
~
~~
HOLD DOWN
one time.
****
.
the
until the unit
****
Program
Notification
Phone Numbers
Call the BA-1000-A from a
telephone.
After the message starts to play, enter:
*0506#
*0506#
*0506#*0506#
Wait 1 seconds.
Press:
For this example we are entering a home phone
number, then a pager phone number.
786-6100 (Home)
343-2234 (Pager) - Pager to display 1234.
Enter:
13 7866100 #
13 7866100 #
13 7866100 #13 7866100 #
1111
Touch Tone
Local Playback
Press:
Press and
Beep, then release.
~
~
~~
HOLD DOWN
.
until you hear a
4444
Remote Playback
Call the BA-1000-A from a
telephone.
After the message starts to play, enter:
*1234#
*1234#
*1234#*1234#
Version 1.15 Page 9
Touch Tone
Wait for the Beep then enter:
11 3432234
11 3432234
11 343223411 3432234
*21234 #
*21234 #
*21234 #*21234 #
To exit, enter:
**
**
****
.
Remotely Record
Outgoing
Message
Call the BA-1000-A from a
telephone.
Touch Tone
After the message starts to play, enter:
*0506#
*0506#
*0506#*0506#
Wait 1 seconds.
Press:
5555
Call the BA-1000-A from a
telephone. If the system is in
10 times before answering.
After the message starts to play, enter:
*0506#
*0506#
*0506#*0506#
Idle Mode
Touch Tone
, it will ring
For
inches away from your mouth; when tone stops,
immediately dictate your message.
Press the
To exit, press
audio quality, hold the microphone 3
BEST
to end.
****
.
****
Sample Outgoing Message
"ABC Productions! I'm sorry but we are not
available to answer your call at this time. If you
need immediate assistance, please leave your
message then dial
will return your call very shortly. Thank you."
on your telephone and we
8888
Remote Group
Number
Programming
Call the BA-1000-A from a
telephone.
After the message starts to play, enter:
*0506#
*0506#
*0506#*0506#
Touch Tone
Wait 1 second.
Press:
“
Enables
“
Disables
To exit, press
” (changes to
” (changes to
to change the state; first press
0000
Answer Mode
Idle Mode
.
****
), next press
).
Support
!
Audio Quality Problems
If the audio quality of your outgoing messages
is poor, try the following:
Hold the microphone so the head is at
"
about chin level, approximately 3 inches
from your chin.
Speak your message in a loud clear voice.
"
The audio quality through the speaker
"
will never be as good as through the
phone line; so have the system call some
other phone you can listen to (make sure
the volume on the system is all the way
down).
!
CODEC Initialize Error
Wait 1 second.
Press:
Enter the new
To exit, press
8888
Group
.
****
number.
Remote Change
Between Idle &
Answer Modes
Version 1.15 Page 10
When the system initially powers up, it must set
up the phone line and local audio circuits. During
this process, the following conditions may appear.
CODEC 2 error
If the following message appears:
CODEC Initialize
Error--> CODEC 2
Most likely the microphone is plugged into the
system. The microphone
whenever you are
system will, on power failure, lock up on this
message. You can only correct this problem by
removing the microphone, unplugging power, then
reconnect power.
NOT
MUST
recording, otherwise the
be unplugged
CODEC 1 error
If the following message appears:
CODEC Initialize
Error--> CODEC 1
Most likely some strange signal occurred on the
phone line while the system was powering up. You
can correct this problem by removing the phone line
cord, unplugging power, then reconnect power; after
the system is at Menu, you can reconnect the phone
line cord.
2) The customer will pay 100% of all shipping
charges to and from the
Center
3) The customer will be charged for the following:
4) All repairs must be prepaid with Visa, Master
Card, American Express, Cashiers Check or
Money Order.
!
Service Warranty
.
A flat rate labor charge.
All parts replaced.
Shipping charges
Customer Support
!
Customer Support
All operation or technical questions should be
directed to the
786-6186
time.
Before calling the
we request that you have your system set up and
within arm’s reach of the telephone. This is
essential for accurate diagnosis of the problem. If
the
Customer Support Center
unit must be sent in for repair, the following
procedures
!
Warranty Repair
1) You
1) Package the unit in the original box and packing
2) You are responsible for all shipping costs to the
3) The
MUST
to report the problem the unit is experiencing
and to provide us with the return shipping
information and day time phone number.
material. If you do not ship your unit with the
original packaging material you
charged for the replacement of this material.
Customer Support Center
UPS Ground shipping back to the customer
ONLY
period, and only if the destination is within the
USA. If the customer chooses any other form of
shipment, or is located outside of the USA, the
customer will incur all shipping charges.
Customer Support Center
, between 7:30 a.m and 4:30 p.m., Pacific
Customer Support Center
determines that the
MUST
Customer Support Center
during the first year of the warranty
be followed.
call the
Customer Support Center
.
at
916-
WILL
will pay for
be
The
Customer Support Center
repairs for a period of 90 days from the date of the
service invoice.
,
warrants all
!
Non-Warranty Repair
If your unit should require Non-warranty
service, follow these procedures:
1) Follow the WARRANTY REPAIRS procedures.
Version 1.15 Page 11
1 Year Limited Warranty
This SKUTCH PRODUCT is warranted against defects for a period of one (1)
year from the date of the original invoice; excluding the ZIP disk, which is
warranted for a period of 90 days from the date of the original invoice. Within this
period, we will repair it without charge for parts and labor. To obtain warranty
service the product must be returned, at the customer's expense, to SKUTCH
Electronics along with a copy of the original invoice. After the unit has been
repaired, SKUTCH will ship the PRODUCT back via UPS GROUND service at our
expense. If any other form of return shipment is requested, the customer will pay
for 100% of the shipping cost.
This Warranty does not apply if in the sole opinion of SKUTCH Electronics, the
PRODUCT has been damaged by lightning, or any other Acts of God, or by
accident, misuse, neglect, improper location (high dust or tobacco smoke prone
areas), improper packing, shipping, modification or servicing by other than an
authorized SKUTCH Service Center.
EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, THERE
ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR
MERCHANTABILITIES OR FITNESS FOR A PARTICULAR PURPOSE AND
IN NO EVENT SHALL SKUTCH ELECTRONICS BE LIABLE FOR LOSS OF
PROFITS OR BENEFITS, INDIRECT, SPECIAL, CONSEQUENTIAL OR
OTHER SIMILAR DAMAGES ARISING OUT OF ANY BREACH OF THIS
WARRANTY OR OTHERWISE.
Version 1.15 Page 12
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