Skutch Electronics BA-1000-A Technical Reference Manual
209 Kenroy Lane, Suite 9
Roseville, California 95678
916-786-6186
http://www.skutchelectronics.com
BA-1000-A
Urgent Notification
System
Technical Manual
Version 6.XX
Table Of Content
TABLE OF CONTENT .......................2
SYSTEM OVERVIEW........................5
Save Your Packing ........................... 5
System Features ................................ 5
Easy to use............................................... 5
Digitized Audio ....................................... 5
Variable Size Outgoing Message ............ 5
Three Hours of Messages ........................ 5
Date & Time Stamp................................. 5
Three Counters ........................................ 5
Simple Playback...................................... 5
Playback Features.................................... 5
4 Selectable Urgent Call Modes.............. 6
Voice Confirmation................................. 6
Dialing Sequence Reset........................... 6
Voice Mail box mode .............................. 6
Remote Control Features......................... 6
Power Fail Friendly ................................. 6
Other Features ......................................... 6
INSTALLATION .................................6
Location ............................................. 6
Power ................................................. 6
Phone Connection............................. 7
Business Telephones ......................... 7
Single Line Phones............................ 7
Order A Phone Jack......................... 7
Connect it and Power Up ................. 7
Diagnostic Test.................................. 7
STANDARD OPERATION ................8
Connect it and Power Up ................. 8
Change the Time............................... 8
Speaker Volume Adjust ................... 8
• Turn volume up ..................................... 8
• Turn volume down................................. 8
Record your Outgoing Message ...... 8
Sample Outgoing Message...................... 8
Test your Outgoing Message ........... 8
Choose a different Outgoing
Message ....................................................... 9
Change your Urgent Phone Numbers
9
To add or change a number: .................... 9
To turn a number on or off ...................... 9
To erase a number ................................... 9
• Some Special Codes for your Urgent
Numbers ..........................................................9
Pause before Next Dial.......................... 10
Make it start waiting for calls........ 10
Answering an Urgent Call ............. 10
Play the messages that came in...... 10
Change your Access Code.............. 10
Call in to hear your messages ........ 10
Call in to Change your Urgent Phone
Numbers .................................................... 11
To add or change a number: .................. 11
To turn a number on or off .................... 11
To erase a number ................................. 11
• Some Special Codes for your Urgent
Numbers ........................................................11
Call in to Change Your Message ... 11
Sample Outgoing Message.................... 11
Call in to Make it Start Waiting for
Calls 12
VBOX OPERATION......................... 12
Change the Time............................. 12
ONE TIME Set up to turn on Voice
Mail Box mode.......................................... 12
Change a Voice Mail box PIN ....... 12
Speaker Volume Adjust ................. 13
• Turn volume up ....................................13
• Turn volume down ...............................13
Record the Main Greeting message
for all of the Voice Mail boxes................. 13
Sample Outgoing Message.................... 13
Sample Medical Message...................... 13
Record Voice Mail box messages .. 13
Sample Outgoing Message.................... 13
Version 6.XX Page 2
Test the Main Greeting or a Voice
Mail box message ..................................... 13
Switch between your “A” and “B”
messages .................................................... 14
Change your Urgent Phone Numbers
14
To add or change a number: .................. 14
To turn a number on or off .................... 14
To erase a number ................................. 14
• Some Special Codes for your Urgent
Numbers ........................................................14
Change the Default Voice Mail box
14
Make it start waiting for calls........ 15
Answering an Urgent Call ............. 15
Play the messages that came in...... 15
Call in to hear your messages ........ 15
Call in to Change your Urgent Phone
Numbers .................................................... 15
To add or change a number: .................. 16
To turn a number on or off .................... 16
To erase a number ................................. 16
• Some Special Codes for your Urgent
Numbers ........................................................16
Call in to Change Your Voice Mail
box message .............................................. 16
Sample Outgoing Message.................... 16
Call in to Make it Start Waiting for
Calls 16
Call in to Change the Default Voice
Mail box .................................................... 17
SETUP MODE ................................... 17
Set CURRENT Time............................. 17
• Set The Current Day .............................17
• Set The Current Date ............................17
• Set the Current Time ............................17
Access Code=1234................................ 17
Play Only= Off .................................... 17
Alert Modes= Tone ............................. 18
InRing Delay= 02 ................................ 18
Redial Limit= 20 ................................. 18
Start Group= 1..................................... 19
Total Calls ............................................. 19
Hidden Setup Options .................... 19
Set AUTO CLOCK ............................... 19
• Select The Day To Change................... 19
• Set The Start Time................................ 19
• Set The Stop Time................................19
Remote Code=0506............................... 20
Factory Reset......................................... 20
Auto Timed= Off................................. 20
Pulse Rate= Slow ................................ 20
Play Line= Off..................................... 20
No Ans Rings= 6 ................................. 20
Hello Pause= 05 .................................. 20
Sense Level= 12 .................................. 21
Dial Mode= Tone ................................ 21
CPC Detect= On.................................. 21
Dial Tone HU= On.............................. 21
Talk Limit= 12 .................................... 21
Pause Timeout=35................................. 21
Voice Trigger=02 .................................. 21
TT On Time= 02 ................................. 21
TT Off Time= 02................................. 22
Vbox Mode= off.................................. 22
Vbox PINs ............................................. 22
Multi-type= off.................................... 22
Ignore TT#= off................................... 22
Remote Erase= on ............................... 22
Trouble shooting............................. 22
Audio Quality Problems........................ 23
CODEC Initialize Error......................... 23
• CODEC 2 error .................................... 23
• CODEC 1 error .................................... 23
Disconnect Issues .................................. 23
• Disconnect methods ............................. 23
• Disconnect problems ............................ 23
Support ............................................ 23
Audio Quality Problems........................ 23
Customer Support.................................. 23
Warranty Repair .................................... 23
Non-Warranty Repair ............................ 24
Service Warranty................................... 24
1 YEAR LIMITED WARRANTY....25
Version 6.XX Page 3
Version 6.XX Page 4
Save Your Packing
System Overview
How many times have you lost business because you were
not available when your customer needed you? The BA-1000-A
allows you to keep in touch with your customers no matter
where you are. You can leave your office knowing that, while
you're out, you will be immediately notified if your customers
need you, so you can respond quickly. Best of all, the BA-1000A works 24 hours a day. Just think of the extra freedom you can
enjoy knowing that, no matter where you go, your customers can
always reach you when they need you.
The BA-1000-A is the ultimate answering system. It
answers all of your calls, plays out your own prerecorded
message, records your customers messages, and determines if
the call is urgent. If the BA-1000-A detects the call as urgent, it
will immediately hang up and start searching for you. It will
call you at home, if not there it will call you on your cell phone,
then on your pager. If it can't locate you it can be programmed
to call your business partner at home, then on his cell phone.
The BA-1000-A will keep calling until the urgent message is
retrieved or until it has called all of the numbers 20 times each,
whichever comes first. Once the system contacts you, it says; "I
have an urgent message from your office. Enter the access
code". Once you enter the access code, the BA-1000-A will
play the urgent message to you. Once the urgent message is
received, you call your customer and the cycle is complete.
If you are wearing a pager, you will receive a BEEP
indicating that an important message is waiting on your BA1000-A machine. You then simply call your system, enter the
access code, and retrieve your messages over the phone. The
BA-1000-A will automatically reset when you access your
messages. If you happen to miss an alert call because you are in
a bad reception area, don't worry; the BA-1000-A will
automatically re-dial all of the numbers 20 times before it resets.
With the BA-1000-A you will be able to return customer calls
within as little as two minutes.
Voice Mail mode makes the BA-1000-A work as a true
Voice Mail system with 16 boxes and 8 urgent alert phone
numbers per box. Each box has a unique PIN so you can:
remotely listen to the messages left by the callers, remotely
program the mail box messages and phone numbers.
In the Voice Mail mode, each caller will be greeted with
an initial Main Greeting Message (that you record) and they
will be able to choose which mail box they want to go to. If the
caller doesn’t choose a mail box, the system will automatically
send them to the default mail box. After visiting a mail box, the
caller will return to the Main Greeting Message where they can
either go to another mail box or hang up. If the caller triggers
the system for an urgent call, he will be told to hang up, then the
system will call you to deliver his urgent message.
NOTE: These instructions are written for the
DEFAULT setup parameters in the BA-1000-A. The setup
mode allows many of the features of the BA-1000-A to be
customized for your specific application, which will alter the
operation of the system. See SETUP mode for more
information.
You MUST save ALL packing material supplied with this
unit. If the system must be sent in for any reason and you do not
use the supplied packing material, you WILL be charged for the
replacement of this material. This packing material has been
designed to give the system maximum protection during the
shipping process.
While every precaution has been taken in preparation of
this OPERATION MANUAL, the manufacturer does not
assume any liability for errors or omissions. The manufacturer
reserves the right to make changes in the specifications of this
unit at any time without notice.
System Features
Easy to use
Single button controls and voice instructions in remote
playback.
Digitized Audio
Fully Digitized audio for both Incoming and Outgoing
audio. The messages are stored on a Compact Flash card.
These cards are readily available at all stores that carry computer
supplies.
Variable Size Outgoing Message
The BA-1000A allows variable outgoing messages to be
recorded from 4 seconds to 3 hours in length.
Three Hours of Messages
Can hold up to three hours of audio messages. Optionally
can be expanded with larger size Compact Flash cards.
Date & Time Stamp
The Date and Time stamp displays the date and time that
each call was received during local playback. In remote
playback, Date and Time are transmitted in voice.
Three Counters
New Message Counter (showing all new and urgent
messages), Saved Message Counter (showing all reviewed
messages) and a hidden Grand Total Counter (showing a count
of all the messages the system has recorded).
Simple Playback
Single button local Playback for new messages.
Playback Features
Skip, Save, Erase, and Re-play, allows fast efficient
playback of messages, both locally and remotely. Auto Stop
between each message provides needed time to make necessary
notes. Last message audio prompt for easy identification of last
message.
Version 6.XX Page 5
4 Selectable Urgent Call Modes
Other Features
Selectable URGENT CALL MODES allow immediate
notification of ONLY your calls that need immediate attention.
The BA-1000-A can call you on your home phone, your cell
phone or even on your pager. The BA-1000-A is persistent. It
knows that you need to be notified and it keeps working until the
message is retrieved. The unit has adjustable redials and
adjustable time between calls.
Voice Confirmation
When the BA-1000-A has detected an urgent call, it will
confirm the URGENT CALL, to the calling party, by saying:
"You'll be called as soon as possible. Please hang up now".
Dialing Sequence Reset
The BA-1000-A can be set up to keep calling you until the
URGENT MESSAGE has been received. When the BA-1000-A
calls you at home or on your cell phone, it will wait until the
phone is answered, then it will play the following message: "I
have an URGENT message from your office. Enter the
ACCESS CODE." When the access code is entered, the
message will be played back and the dialing sequence will be
reset.
If the BA-1000-A is calling your pager, it will notify you
by displaying a pre-programmed, user selectable number. In
this case the user must call the BA-1000-A and, during the
announcement, enter the access code. The URGENT message
will be played back, once the access code is entered, and the
dialing sequence is reset.
Programmable Ring Delay from 1 to 12, or Toll
Saver mode.
Announce ONLY Mode.
Voice Controlled Recording.
Maximum Record Time Limit, adjustable from
10 seconds to 4 minutes, or unlimited.
CPC Disconnect (ON/OFF).
Dial Tone disconnect (ON/OFF)
Auto Disconnect on Local Pick Up, the unit
automatically disconnects when you pick up a
local phone.
Disk FULL message. A special message plays
when the BA-1000-A runs out of message storage
space: "System full please try again later".
Four digit user programmable remote
programming access code.
Automatic clock control can be set to let the unit
turn itself on during non-business hours.
128, 32 digit, notification phone numbers can be
user programmed.
Installation
Location
Voice Mail box mode
This mode allows the BA-1000-A to function as a true
Voice Mail Box system. In this mode you can have from 1 to 16
boxes with up to 8 urgent numbers per box.
Remote Control Features
Verbal Message Counter.
Automatic Message Playback with verbal Date
and Time Stamp.
User controllable functions: Message Skip,
Repeat, Save, Erase, and auto Pause between
messages.
Programmable 4 digit access code (Changeable
Locally Only).
Remote Outgoing Message recording and
playback.
Remote Notification Number programming,
enabling or disabling.
Remote START GROUP programming.
Power Fail Friendly
If the power fails, the BA-1000-A will remember its exact
mode. So, when power is restored, the BA-1000-A will resume
where it left off; whether dialing or waiting for calls to come in.
When selecting a location for the system, the following
conditions MUST be avoided:
Temperatures above 95°F.
Temperatures below 65°F.
Carpeted areas that produce Static Electricity.
High dust/tobacco smoke areas.
Exposure to direct sunlight.
The SYSTEM and the POWER CUBE should be located
in a well ventilated area. It should be noted that the POWER
CUBE can get quite warm during operation. Make sure that
both a three-prong power outlet and a proper telephone jack are
within six feet of the installation site.
Power
The SYSTEM can be used on a three-prong grounded
110VAC power outlet. This is needed for proper protection of
the unit’s circuitry. Power circuits that are used for any heavy
equipment such as large freezers, blowers, heaters, copiers, or
any electrical equipment that contains large motors, should be
avoided. Heavy electrical equipment can cause power glitches
over the power line which could interfere with the operation of
the system. If your power lines are excessively noisy a power
filter MIGHT solve the problem.
Version 6.XX Page 6
Phone Connection
13 (See
Diagnostic Test
The system’s telephone line requirements are the same as
a standard telephone. Its connection to the telephone line is the
same as any NORMAL single line telephone that you could buy
at any department store.
Business Telephones
This system is not compatible with modular jacks used for
multi-line ELECTRONIC PHONE SYSTEMS. To connect the
SYSTEM to this type of phone system, an RJ-11 jack must be
ordered from your local telephone company. It should be noted
that when the BA-1000-A is used, the line indicator lights on the
phone system will NOT show the line as being used. We also
recommend installing our T-70 Busy Out modules with this unit,
so that no calls go “Ring no answer”.
Single Line Phones
If you have a single line phone it is probably connected to
a small modular jack. Simply unplug the phone and plug the
system in. If you wish to have both the phone and the system
connected at the same time you can plug the phone into the
PHONE jack on the back of the BA-1000-A.
Order A Phone Jack
If you need to order a jack from the telephone company,
you will need the following information:
FCC No: AP494N-64812-MA-E
RINGER EQ.:0.0B
USOC No (Jack type) RJ-11, RJ-12, or RJ-
telephone connection)
* * *
Connect it and Power Up
Every time the BA-1000-A is powered up, it performs a
series of diagnostic tests as follows:
The display shows the initial splash screen:
Copyright 1999
Skutch Elec, Inc
Then it sets up the phone line circuits, showing:
- Initializing –
Phone line CODEC
Then it sets up the mic circuits, showing:
- Initializing –
Microphone CODEC
Then the system will calibrate the microphone input.
Make sure the no audio source or microphone is PLUGGED in
while the system says:
Remove MIC While
Calibrating!
After 8 seconds, the system will show:
Now POWERING UP
primary systems.
Then the system will show:
- Initializing -
-- IDE Drive—
Then it will test the IDE drive and show the following:
Testing IDE Disk
– Please Wait -
Connect our phone cord from the unit, the jack labeled
LINE, to your phone line jack on the wall. It will only work on
a standard phone line, like your house phone line or a jack your
FAX machine plugs in to.
Insert the CF Card into the back of the unit; the system
MUST have the CF Card in the unit at all times to operate.
Connect the supplied POWER ADAPTER to the
POWER jack on the rear panel of the BA-1000-A. This
MUST be done before the POWER ADAPTER is connected
to 115VAC power.
Now plug the POWER ADAPTER to a 115VAC 60Hz
power outlet.
* * *
Version 6.XX Page 7
Then it will test all the files on the system, showing:
-Testing Files-
- Please Wait -
The system will update the number in the top right to
show the current file being tested. When all tests are done the
system will show the following:
>System On Line<
100% Functional!
Then the system will put you at the MENU, as follows:
0-Idle-v6.10--Th
05/31/07 08:00am
Speaker Volume Adjust
Standard
Operation
In the standard mode, the BA-1000-A will answer calls,
record the caller’s information and, if the caller dials a touch
tone 8, call the list of urgent phone numbers. When the system
calls you with an urgent message, you simply enter your access
code to hear the message and reset the system.
* * *
You can adjust the speaker volume for the two modes of
operation: playing messages locally and while processing phone
calls. Adjusting the speaker volume doesn’t change the volume
over the phone.
• Turn volume up
Tap the
9999
several times.
• Turn volume down
Tap the
7777
several times.
* * *
Connect it and Power Up
Connect our phone cord from the unit to your phone line
jack on the wall. It will only work on a standard phone line, like
your house phone line or a jack your FAX machine plugs in to.
Insert the CF Card into the back of the unit; the system
MUST have the CF Card in the unit at all times to operate.
Connect the supplied POWER ADAPTER to the
POWER jack on the rear panel of the BA-1000-A. This
MUST be done before the POWER ADAPTER is connected
to 115VAC power.
Now plug the POWER ADAPTER to a 115VAC 60Hz
power outlet.
* * *
Record your Outgoing
Message
Plug microphone into MIC IN jack.
Press:
~
~
~~
Wait 5 seconds.
Now press and HOLD DOWN:
release the
quality, hold the microphone 3 inches away from your mouth;
when tone stops, immediately dictate your message.
5555
.
Now start talking after the low tone. For BEST audio
When finished, release the
Unplug the microphone.
.
5555
Change the Time
To change the current time and/or date, do the following:
Press:
~
~
~~
Wait 5 seconds.
Enter:
8888 8 8
8 8
8 8 8 8
Wait 5 seconds.
Press:
1111
.
Enter the day of the week, then
Sunday,
and p.m. with the
2222
= Monday, etc.
Enter the new date then
Enter the current time then
****
Wait 5 seconds then press
.
####
.
####
; you change between a.m.
. Example: 1:32 is
~
~
~~
####
; example:
0132 #
0132 #
0132 #0132 #
.
1111
=
.
* * *
Version 6.XX Page 8
Sample Outgoing Message
"ABC Productions! I'm sorry but we are not available
to answer your call at this time. If you need immediate
assistance, please leave your message then dial
telephone and we will return your call very shortly. Thank
you."
NOTE: If you do NOT record a message, the system will indicate
that the Disk is Full; it needs a Good message before it will take
messages.
* * *
Test your Outgoing
Message
Press:
~
~
~~
Wait 5 seconds.
Press and HOLD DOWN the
release the
6666
.
Release the
6666
.
to hear the message.
5555
, until it tells you to
to hear the message.
8888
on your
6666
until it tells you to
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