Skutch Electronics BA-1000 Technical Reference Manual

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209 Kenroy Lane, Suite 9

Roseville, California 95678

916-786-6186

http://www.skutchelectronics.com

BA-1000

Telecommunication

Dialer

Technical

Reference

Manual

Version 3.12

Page 2

Table Of Content

TABLE OF CONTENT .......................2

SYSTEM OVERVIEW ........................5

Save Your Packing............................ 5

Introduction....................................... 5

Clock Controlled...................................... 5

System Features ................................ 5

Sequential Dialing ...................................5

Answer Mode........................................... 5

15 Minute Busy Re-Dials.................. 5

Multi-File Support ............................5

No Dial List Support......................... 5

Attended Dialing ............................... 5

Consent Feature ................................ 6

32 Digit Pre-Dial String.................... 6

Full Number Editing......................... 6

Computer Linkage............................ 6

Power Out Protected ........................ 6

INSTALLATION..................................6

Location .............................................6

Power.................................................. 6

Phone Connection ............................. 6

Business Telephones .........................6

Single Line Phones............................ 7

Order A Phone Jack ......................... 7

Setup................................................... 7

Diagnostic Test ..................................7

THE MENU...........................................7

The Escape Button ............................ 8

2 NUMBER ENTRY ............................8

Area Code Entry ............................... 8

Entering Numbers............................. 9

Recording Personal Messages .................9

Chaining Entries ............................... 9

Special Codes .......................................... 9

Exiting.............................................. 10

Return to MENU ................................... 10

Start dialing the numbers....................... 10

Advanced Features ......................... 10

Back Up .................................................10

Auto Fill Mode ......................................10

Time Saver Entry Mode......................... 11

Example...................................................... 11

•

3 DIAL FILE ...................................... 11

Area Code Entry ............................. 11

Variable Start Entry....................... 11

No Answer Redials.......................... 12

6pm Redials ..................................... 12

15 Minute Busy Redials.................. 12

Do Not Dial List............................... 12

Dialing.............................................. 12

Pause During Dialing............................. 12

End Of Session ................................13

Manual Call Abort.......................... 13

Volume Control............................... 13

4 SELECT FILE................................. 13

Dial File Select................................. 13

Area Code Entry ............................. 13

5 DISK TOOLS .................................. 13

Format Disk..................................... 14

Quick Format......................................... 14

Full Format ............................................ 14

Copy Prompts.................................. 14

Copy System ....................................15

Copy Do Not Dial List ....................15

Prepare to Copy .............................. 15

6 DIAL REPORT ............................... 15

Total Calls........................................ 15

Leads ................................................ 16

Hang Ups .........................................16

Busies................................................ 16

No Answers...................................... 16

Fax Machines................................... 16

Recorded Messages .........................16

Answering Devices .......................... 16

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7 ORDER TAKING ........................... 16

Manual Activation ..........................17

Volume Control............................... 17

8 OUT MESSAGES ...........................17

Recording Standard Prompts ........ 17

Prompt Codes ........................................18

Branching............................................... 18

Using Branches...................................... 18

Record Answering Device Prompt 19

Playing Prompts.............................. 19

Standard Msg Playback ......................... 19

Answer Device Msg Playback............... 19

Recording Answering Machine

ONLY Prompt ..........................................20

Volume Control............................... 20

9 IN MESSAGES................................ 20

Playing Response Files.................... 21

Play Dial File Responses .......................21

Play Order Taking Responses................ 21

Play The Previous Response ..........21

Skip a Response File ....................... 21

Exit Playback Mode........................ 22

Volume Control............................... 22

Select The Day To Change.................... 25

Set The Start Time................................. 25

Set The Stop Time .................................25

Answer Detect= 0 .......................... 26

= Normal Mode.............................. 26

= Hello Mode .................................26

= Answering Machine Only Mode 26

= HTAD Mode............................... 26

Attended= Off................................ 26

= Unattended.................................. 26

= Front Attended............................ 27

= End Attended .............................. 27

= Both Attended............................. 27

Unanswer Ques= 1 ........................ 27

InRing Delay= 2 ............................27

Redials= 02 .................................... 27

Talk Limit= 30............................... 27

Pre-Dial String ................................27

Total Calls........................................ 28

SECONDARY SETUP .......................28

0 MEMORY EDIT .............................22

Reviewing Phone Numbers ............ 22

Edit A Phone Number ....................22

Edit From An Entry Position................. 22

Edit the Current Number............................ 22

•

Dialing Status ........................................23

Mark Deletes ................................... 23

Search Mode.................................... 23

Duplicate Delete ..............................24

File Restore...................................... 24

Exiting Edit Mode........................... 24

* SYSTEM SETUP............................. 24

Change The Time/Date................... 25

Set The Current Day ..............................25

Set The Current Date ............................. 25

Set the Current Time.............................. 25

Set The Dial Times.......................... 25

Load APP Presets............................ 28

Factory Defaults ....................................28

Load Application 1 ................................28

Remote Code= 0506 ...................... 28

Dial Mode= Tone........................... 29

Consent #= Play............................. 29

Xfer Beeps= On .............................29

Pulse Rate= Slow........................... 29

Mic AGC= On ............................... 29

Mic comp= On............................... 30

Play Line= Off ...............................30

Delete HU= On .............................. 30

CPC Detect= On............................ 30

TAD Redial= Off........................... 30

Clock Skip= Off............................. 31

Busy Dials= On.............................. 31

Pers. Msg.= Off ............................. 31

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Xtone Det= Off .............................. 31

HU Redial= Off ............................. 31

6pm Redials= Off ..........................32

Post Pound= Off............................ 32

TAD Hangup= Off ........................32

No Ans Rings= 5............................ 32

Hello Pause= 05 .............................32

Dial Pause = 02 ..............................32

Talk Pause= 20 ..............................33

Redial Pause= 00 ...........................33

Sense Level= 11 ............................. 33

REMOTE OPERATION ...................33

Access Unit Remotely .....................33

Remote Record a Play Only Message

Start Dialing File 9.......................... 33

APPENDIX..........................................34

Dialing Status Codes....................... 34

Special Entry Codes........................ 34

Outgoing Prompt Codes................. 34

TROUBLE SHOOTING....................34

Reset System Setup ......................... 34

Audio Quality Problems................. 35

CODEC Initialize Error................. 35

CODEC 2 error...................................... 35

CODEC 1 error...................................... 35

Disconnect Issues............................. 35

Disconnect methods............................... 35

Disconnect problems .............................35

Customer Support........................... 36

Warranty Repair............................. 36

Non-Warranty Repair .................... 36

Service Warranty............................ 36

1 YEAR LIMITED WARRANTY ....37

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as an emergency dialer, the clock control can be disabled in the System Setup.

System Overview

Save Your Packing

You MUST save ALL packing material supplied with this unit. If the system must be sent in for any reason and you do not use the supplied packing material, you WILL be charged for the replacement of this material. This packing material has been designed to give the system maximum protection during the shipping process.

While every precaution has been taken in preparation of this OPERATION MANUAL, the manufacturer does not assume any liability for errors or omissions. The manufacturer reserves the right to make changes in the specifications of this unit at any time without notice.

Introduction

The BA-1000 is an automatic telecommunications dialing system. A list of phone numbers, or a range of phone numbers, is entered into the system and an outgoing message is recorded. The system then dials each number. When the call is answered, the BA-1000 carries on a two-way conversation, asks questions, and records the answers.

When the call is completed, the system immediately dials the next programmed number automatically. The BA-1000 can also be used in the

Order Taking

Clock Controlled

mode to answer incoming calls.

System Features

Sequential Dialing

You simply enter the starting and ending number and the unit will dial all of the numbers in between. You may also omit blocks of numbers that you do not wish to dial. This allows you to skip over unused numbers in your exchange. 10,000 numbers can be programmed to dial in less than 20 seconds. The system can hold up to 100,000 phone numbers for a single dialing session.

Answer Mode

In answer mode the BA-1000 will answer incoming calls only. It can be setup to ask a series of questions and record the responses. The date and time of each call is recorded after each message. The unit also features an adjustable ring delay that allows the user to control when the unit will answer the telephone. A manual activation mode is also provided, in this mode, so the unit can be operated for manual soliciting.

15 Minute Busy Re-Dials

If a number is number to the busy dial list and, after 15 minutes, go through and retry all the feature can be disabled in the System Setup.

Multi-File Support

The system supports 10 dialing files; each dialing file can hold up to 100,000 phone numbers.

, the system will add the

BUSY

calls again. This

BUSY

The BA-1000 is completely clock controlled. The system will only dial when you want it to. A different time period can be selected for each day of the week. The system can be programmed to dial only on selected days if desired. Set the clock to dial from 9:00 a.m. to 9:00 p.m. then let it run. The BA1000 can keep calling people day after day, week after week. The BA-1000 is engineered for continuous operation.

The BA-1000 also has an important safety feature which prevents the system from dialing past 9:00 p.m. and before 9:00 a.m. This will prevent the system from calling potential prospects too late or too early in the day. If you wish to use the BA-1000

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No Dial List Support

The BA-1000 supports a 100,000 number, editable, DO NOT DIAL list, the unit will cross reference against the dialing list, to be sure it doesn’t dial people it shouldn’t.

Attended Dialing

The system normally works without an operator present; but it can alert an operator when the called party wants to talk with him. The unit can alert the operator before it plays the message, after it plays the message, both before and after playing the

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message and in an on-demand basis. The operator can decide whether to talk with the person or go on to the next call.

Consent Feature

This feature allows you to ask for the called party’s consent before playing the message. The person must dial a digit on his phone if he wants to hear the message; if he doesn’t, the unit hangs up. This feature can be setup in two different modes, Dial to listen and Dial to disconnect. This is the most reliable form of disconnect available.

32 Digit Pre-Dial String

Installation

Location

When selecting a location for the system, the

following conditions MUST be avoided:

Temperatures above 95°F. Temperatures below 65°F.

Carpeted areas that produce Static Electricity.

High dust/tobacco smoke areas.

The BA-1000 supports a pre-dial string of up to 32 digits. The pre-dial string can contain touch tone digits and control codes that are dialed before each phone number; and it includes features such as variable pause, return dial tone detect, long touch tones and touch tone * and #.

Full Number Editing

The BA-1000 has an edit mode for editing telephone numbers in the dialing files. It also has a duplicate delete feature that can remove duplicate numbers from within the same dialing file; and a search mode that lets you search for all entries that match a given pattern. The unit also has a fast scan feature for a quick view of the numbers and dialing results.

Computer Linkage

With the use of an optional software package, telephone numbers can be converted and stored directly to the ZIP cartridge the BA-1000 uses. Then, just put the ZIP cartridge into the BA-1000 system and it is ready to call those numbers. This means that numbers from a database, or a purchased mailing list, can be transferred directly into the BA1000 system. The software package can be used on PC’s running Windows 95, 98 or ME with either an internal or external ZIP drive.

Exposure to direct sunlight.

The SYSTEM and the POWER CUBE should be located in a well ventilated area. It should be noted that the POWER CUBE can get quite warm during operation. Make sure that both a three-prong power outlet and a proper telephone jack are within six feet of the installation site.

Power

The SYSTEM can be used on a three-prong grounded 110VAC power outlet. This is needed for proper protection of the unit’s circuitry. Power circuits that are used for any heavy equipment such as large freezers, blowers, heaters, copiers, or any electrical equipment that contains large motors, should be avoided. Heavy electrical equipment can cause power glitches over the power line which could interfere with the operation of the system. If your power lines are excessively noisy a power filter MIGHT solve the problem.

Phone Connection

The system’s telephone line requirements are the same as a standard telephone. Its connection to the telephone line is the same as any NORMAL single line telephone that you could buy at any department store.

Power Out Protected

The numbers stored on disk and the setup and clock information is backed up with a 10 year battery. If power fails at any time, the unit will remember if it was dialing or in answer mode, and it will pick up where it left off.

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Business Telephones

This system is not compatible with modular jacks used for multi-line ELECTRONIC PHONE SYSTEMS. To connect the SYSTEM to this type of phone system, an RJ-11 jack must be ordered from your local telephone company. It should be noted that when the BA-1000 is used, the line indicator

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lights on the phone system will not show the line as being used.

Single Line Phones

If you have a single line phone it is probably connected to a small modular jack. Simply unplug the phone and plug the system in. If you wish to have both the phone and the system connected at the same time you can plug the phone into the PHONE jack on the back of the BA-1000.

- Initializing – Microphone CODEC

Then the system will calibrate the microphone input. Make sure the no audio source or microphone is PLUGGED in while the system says:

Remove MIC While Calibrating!

After 8 seconds, the system will show:

Order A Phone Jack

If you need to order a jack from the telephone

company, you will need the following information:

FCC No: AP494N-64812-MA-E

RINGER EQ.:0.0B

USOC No (Jack type) RJ-11, RJ-12, or RJ-13

(See telephone connection)

Setup

1) Connect the cord from the POWER CUBE to the BA-1000.

2) Plug the POWER CUBE to a power outlet. The BA-1000 will turn on automatically.

CAUTION: Do NOT disconnect the POWER CUBE from the BA-1000 while it is performing disk access functions. Doing so will corrupt the data on the disk and will require that you reformat the disk before using it again.

3) Connect one end of the MODULAR CORD to the BA-1000 and the other end to your RJ-11 telephone jack.

Diagnostic Test

Every time the BA-1000 is powered up, it

performs a series of diagnostic tests as follows:

The display shows the initial splash screen:

Now POWERING UP primary systems.

Then the system will show:

- Initializing -

-- Zip Drive—

Then it will test the ZIP drive and show the

following:

Testing Zip Disk – Please Wait -

Then it will test all the files on the system,

showing:

-Testing Files-

- Please Wait -

The system will update the number in the top right to show the current file being tested. When all tests are done the system will show the following:

>System On Line< 100% Functional!

Then the system will put you at the follows:

0-Menu-Ver 3.10A 11/01/01 08:00am

, as

Then it sets up the phone line circuits, showing:

- Initializing – Phone line CODEC

Then it sets up the mic circuits, showing:

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The Menu

When the BA-1000 is at the all power down after 5 minutes of inactivity. You can return the unit from power down by pressing then releasing any button. The starting point of the system. If you press then

MENU,

it will shut

is the

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release the

button enough times, the

numbers or making any selections, the

####

button

system will return to the the system are accessible from this point. At

File in use. Ver 3.10 is the current version of the program. The letter on the top right is the country code; A for American, J for Japan. To view the different choices that the then release each number one at a time. Once you have found the function you wish, press then release

the

items:

unused.

telephone numbers into a dialing file.

, the display will look as follows:

0-Menu-Ver 3.10A 11/01/01 08:00am

The number on the top left is the current Dial

key. The

####

– UNUSED

1111

– NUMBER ENTRY

2222

– DIAL FILE

3333

consists of the following

= This function is currently

= Dial a telephone number

. All functions of

offers simply press

= Used to enter

must be pressed then released.

The Escape Button

The

out of most operations. If you press then release the button enough, it will return you to the

button is used to abort/back

2 Number Entry

This mode is used to enter phone numbers into

a dialing file. To enter this mode press then release

Enter:

following:

, it will show the following:

0-Menu-Ver 3.10A 11/01/01 08:00am

2222

then

and it will show the

####

file.

– SELECT FILE

4444

number file to dial and enter local area codes.

– DISK TOOLS

5555

file copy utilities.

– DIAL REPORT

6666

the last dial session.

– ORDER TAKING

7777

calls.

– OUT MESSAGES

8888

RECORD the outgoing messages.

– IN MESSAGES

9999

recorded responses from a dial session.

- SYSTEM SETUP

****

clock information and the operating parameters of the unit.

– MEMORY EDIT

0000

change and delete phone numbers stored in a dial file.

– ENTER BUTTON

####

operation of the BA-1000 the

= Select a telephone

= Disk formatting and

= Displays totals from

= Answers incoming

= Used to TEST or

= Used to play back the

= Used to change all

= Used to inspect,

= Throughout the

button is used as

####

Phone #’s= 00000 1=NEW or 3=Add

Press then release

numbers and enter new ones, or press then release

to start adding numbers to the end of the file. If

3333

you pressed

Now you can press

numbers or

current right of the display, followed by the status of the phone number, as follows:

entered the local area code, the system will first show the following:

ENTRY POSITION

Area Code Entry

If you enter this mode, and you have not

, you will se the following:

1111

Erase 00000 #’s? 5=YES Escape=No

0-Entry> 00000 N

to erase the previous

1111

to erase all the

5555

if you don’t want to. Your

is shown in the top

the

ENTER BUTTON

Version 3.12 Page 8

. After entering phone

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Enter Local Area Code, # =

You MUST enter the area code the system will

be calling from, then

to remove an area code.

####

Entering Numbers

. You can enter

####

****

then

Recording Personal Messages

This feature give you the option to record a personal message for each phone number entered. This feature will only work when manually entering phone numbers, one at a time, on the BA-1000. To use this feature, make sure the Pers. Msg. setting is “On” in

phone number, followed by the

* System Setup

. Now, after you enter a

, it will show the

####

Both local and long distance numbers may be entered as desired. The minimum length of each phone number is seven digits and the maximum is eleven digits (long distance digit, area code and phone number); an entry can hold up to 16 digits total. If you fill the dialing file with numbers, the system will beep, save the numbers and return you to the 100,000 phone numbers.

. Each dialing file will hold up to

NOTE: If you are entering phone numbers, and lose power while doing so, the numbers you have entered will be lost; so make sure you exit now and then, or connect the system to a backup power supply.

Enter phone numbers, exactly as you would call them yourself, followed by the

dial 7 digits to reach someone, then you only enter 7 digits, 786-1234 would be entered as follows:

7 8 6 1 2 3 4 #

7 8 6 1 2 3 4 #7 8 6 1 2 3 4 #

To enter other local area code numbers (see 4

Select File), enter the area code, phone number then

; i.e. 916-786-1234 would be entered as follows:

####

9 1 6 7 8 6 1 2 3 4

9 1 6 7 8 6 1 2 3 49 1 6 7 8 6 1 2 3 4 ####

Full long distance numbers, like 1-916-7861234, would be entered as follows:

1 9 1 6 7 8 6 1 2 3

1 9 1 6 7 8 6 1 2 31 9 1 6 7 8 6 1 2 3 4 #

4 #

4 #4 #

If you just enter a seven digit number, the system will add the default area code and long distance digit to complete the number; but, during dialing, these will be automatically removed. Likewise, if you enter a local area code number, the system will add the long distance digit; but, it will remove the digit when it dials the number.

; i.e. if you only

####

following:

1=Record Message 3=Next Number

Press then release

next phone number and not record a personal message for the phone number you just entered.

Press then release

personal message; then start talking after the longer, low beep and press then release

you are finished with the message. It will show the following while recording:

-- Talk Now— press ESCAPE=end

Chaining Entries

Chaining entries allows you to use special codes at the beginning of a phone number. You can chain as many entries together as you need to. If the last file entry is a chained entry, the system will not allow you to exit have to enter a regular number to exit. To chain an

entry to the next one, enter a

character in the entry string. If the entry is already 16 digits long, pressing then releasing

it and make it a chained entry.

NUMBER ENTRY

if you want to enter the

3333

if you want to record a

1111

mode; you

as the last

****

when

will save

Special Codes

Special Codes make the system perform different functions before dialing a normal phone number. Special codes they cannot be part of a telephone number. The following is a list of the special codes the BA-1000 allows:

*00

*00*00

5 seconds.

MUST

– Dial the next touch tone digit for

have their own entry,

Version 3.12 Page 9

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*01

*01*01

seconds.

*1*1

*2*2

0909

– Wait for return dial tone.

– Wait for 5 seconds of silence.

– Pause for 1 to 9

Back Up

If you’re entering numbers, and find that you

made a mistake on a previous number, enter

7777, ####

enough times to back up to the entry you

****

*3*3

*4*4

*5*5

string as touch tones.

*60

*60*60

without doing anything else (like playing a message).

Exiting

To exit this mode, you can return to the or go directly to following screen:

– Dial a touch tone *.

– Dial a touch tone #

– Dial the rest of the phone number

– End the call, as a Response,

DIAL FILE

0-Entry> 00000 N

mode from the

Return to MENU

To return to the

while it shows the following:

, press then release

want. Then just enter the correct number. When you press then release

saved and you will go to the end of the file.

, the new number will be

####

Auto Fill Mode

You can have the system automatically

generate a range of phone numbers by using the

AUTO FILL mode when the Do Not Dial file is selected.

use this feature press then release

The display will show the following:

You enter a seven to eleven digit starting phone

number (no

starting phone number can end with

7860000

show the following:

mode.

****

is a valid start number. The display will

NOTE: You cannot use this

****

STARTING phone #

’s allowed), followed by

END suffix (4) 9999

8888, ####

. The

####

0000

; i.e.

0-Entry> 00000 N

Start dialing the numbers

To start dialing the numbers, enter

and it will show the following:

####

0-Entry> 00000

---- #=Dial ----

Press then release # and the system will go start calling the numbers.

Advanced Features

All of these advanced features are accessed from the main Number Entry screen; once you have entered

Number Entry

mode.

****, 9999

The system uses the default of

then release

clear the display, then enter a new 4 digit end suffix (no

suffix is the last four digits in the phone number that you don’t want to go past; i.e. the end suffix of 7866186 is 6186. Once this is entered, the system will show the following:

pressing then releasing the

The system will show the current entry number it is generating in the top right of the display. When finished, you will be at the end of the current list of numbers and you can continue with regular number entry or use

’s allowed), followed by

****

You can stop the auto-generation at any time by

; or press then release any digit to

####

0-Entry> 00000 N Making Numbers

AUTO FILL

mode again.

if you press

9999

. The end

####

button.

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Time Saver Entry Mode

This mode lets you enter the common beginning for your phone numbers once, then it automatically puts it in for you so you only have to enter the last part of each phone number. You turn this feature on by entering the common part of the

phone number then

stays on until you exit number entry mode, or turn it back off by entering

•

Example

You need to enter: 7860020, 7860022, 9167860030, 19167860040, 7730050, 7730060, you would do the following:

Display shows:

Enter:

786*0#

786*0#786*0#

Display shows:

****, 0000

0-Entry> 00000 N

and

. This mode

####

0-Entry> 00004 N 773

Enter:

0050#

0050#0050#

0060#

0060#0060#

3 Dial File

Memory dialing allows the user to dial the phone numbers that are stored in the current dialing file. To enter this mode press then release

Enter:

following:

, it will show the following:

0-Menu-Ver 3.10A 11/01/01 08:00am

3333

then

and it will show the

####

0-Entry> 00000 N 786

Enter:

0020#

0020#0020#

0022#

0022#0022#

*0#

*0#*0#

Display shows:

0-Entry> 00002 N

Enter:

9167860030#

9167860030#9167860030#

19167860040#

19167860040#19167860040#

Display shows:

0-Entry> 00004 N

Enter:

773*0#

773*0#773*0#

Display shows:

0-Entry> 00000

---- #=Dial ----

By default, if you enter a

system will resume calling from where it left off at the last calling session (on a new list of numbers, it starts at the first entry).

Area Code Entry

If you enter this mode, and you have not entered the local area code, the system will first show the following:

Enter Local Area Code, # =

You MUST enter the area code the system will be calling from, then

to remove an area code.

####

Variable Start Entry

The variable start entry lets you force the BA1000 to start calling from any entry position you

. You can enter

####

at this point, the

####

****

then

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choose. To access this feature, press then release

when it shows the following:

1111

times and show the following before returning to

0-Entry> 00000

---- #=Dial ----

This will clear the entry position, as follows:

0-Entry>

---- #=Dial ----

Now enter the position of the phone number

you want to start dialing with, followed by

The dialing will start from the position you enter and continue dialing to the end of the file.

No Answer Redials

When the system has dialed the entire file, it

will start dialing at the beginning; dialing only

ANSWER

redial feature is controlled by the in the

6pm Redials

and

SYSTEM SETUP

BUSY

calls. The

REDIALS

(see Redials).

NO ANSWER

####

setting

** No message ** prompt recorded!

If you haven’t entered any phone numbers to dial, the system will beep 4 times and show the following before returning to

No numbers found in current file!

Before the system calls each number, it will search for the next callable number and display the following during the search:

0-Entry 00000 Finding Entry

When the system finds a good entry, it tries to grab the line. If the line is in use, the system will wait for the line to become available and it will show the following:

* Testing Line * * Line In Use! *

The system now has the ability to stop it’s current dialing at 6pm and begin calling, from the start of the file, all the No Answers and Busies. This feature is off by default and can be enabled by turning 6pm Redials on in

15 Minute Busy Redials

When busy numbers are encountered, the system will log them into a busy re-dial table and, after 15 minutes, call them at the next opportunity. If the system cannot get through to a busy number after 8 consecutive tries, it will remove the entry from the busy re-dial table. You can now disable this feature through Busy Disable in

Setup

Do Not Dial List

During a dialing session, the system will not dial any phone numbers that match those entered into the

DO NOT DIAL

Dialing

0 System Setup

list.

0 System

Once the line is free, the system will search for

a dial tone, and display the following:

Dial Tone Search

The system must receive 1 second of solid dial tone before it will start dialing. If it does not detect dial tone within 6 seconds the system will release the line and display the following:

- No Dial Tone -

After 6 seconds, the system will repeat the process until it gets dial tone, then it will dial the entry. After the system finishes the call, the system will release the line and display the result for the Dial Pause number of seconds, as follows:

0-Entry> 00000 C

----- Lead -----

Pause During Dialing

On entering this mode, if you have not recorded

an outgoing message Prompt, the system will beep 4

Version 3.12 Page 12

You can pause the dialing by pressing, and holding down, the # button while it shows the following:

Page 13

0-Entry> 00000 C

----- Lead -----

local area codes. To enter this mode press then release

, it will show the following:

Once the system has paused, it will show the

following:

Paused-Continue? 1=Yes 3=No

Now you can release the

leave the system like this until you are ready to continue dialing, then just press then release

and the system will pick up where it left off; or you can press then release

to the

End Of Session

When the system reaches the end of all the

dialing, it will return to the

Manual Call Abort

You can force the system to abort the current

call by pressing then releasing

indicate the call is a hang up.

Volume Control

The volume on the BA-1000 can be increased

by multiple pressing then releasing of the

3333

button. You can

####

; the system will

5555

1111

to return

9999

0-Menu-Ver 3.10A 11/01/01 08:00am

Enter:

following:

Dial File Select

You can select a different file for number

entry/editing by entering a number from

followed by

you press then release

NOT DIAL

the file number in the top right, as shown below:

If you select the edit/add/delete it, but you will not be allowed to enter a dialing session with it. You can exit by

pressing then releasing

then

4444

Current File = 0 #=Next 0-9 or *

. The default dialing file is 0. If

####

file, and the display will show an N for

Current File = N #=Next 0-9 or *

DO NOT DIAL

and it will show the

####

, you will select the

****

file, you can

####

or continue by

0000

9999

button. You can decrease the volume by multiple pressing then releasing of the

volume, the speaker is completely off and trying to go lower does nothing. At max volume, trying to go higher does nothing. The volume control only adjusts the volume you hear over the speaker, not what the called party hears, and it only adjusts the volume for Dial File and Order Taking modes.

NOTE: This volume can only be adjusted while the system is: waiting for an answer, playing the message or listening/recording user input, during a dial session.

button. At min

7777

4 Select File

This mode is used to select the dialing file to

use/edit and to enter the default area code and other

Version 3.12 Page 13

Area Code Entry

After pressing then releasing

at the local area code screen as follows:

Enter Local Area Code, # =

You MUST enter the area code the system will be calling from, then

to remove an area code.

####

. You can enter

####

, you will be

####

****

then

5 Disk Tools

The BA-1000 offers several basic disk utilities for setting up the ZIP disk and copying files. To

Page 14

enter this mode press then release

will show the following:

0-Menu-Ver 3.10A 11/01/01 08:00am

Enter:

5555

then

and it will show the

####

, it

Full Format

If you press then release

following:

Formatting Disk

- 00% Complete –

, it will show the

3333

following:

1=Format Disk 3=Next Option

Format Disk

This screen lets you format a ZIP 100 disk to

prepare it for usage in the system. You can press then release

go to the next screen.

to Format the ZIP disk, or

1111

3333

Quick Format

If you press then release

following:

1=Quick Format 3=Full Format

You can press then release

(reset the basic file structure, about 3 seconds) or

to fully format (erase and initialize the entire

3333

disk surface, about 10 minutes). If you press then release

following:

When the formatting is totally finished, the

display will show:

for quick formatting, it will show the

1111

Formatting Disk

- Please Wait –

Format Complete

--- Press # ---

, it will show the

1111

to quick format

1111

When the formatting completes, it will show

the following:

Formatting Disk

- Please Wait –

When the formatting is totally finished, the

display will show:

Format Complete

--- Press # ---

When you press then release

will go through the initial diagnostic testing, and test the newly prepared disk, then return you to the

and TAD prompts from one disk to another disk; it will show the following:

the press then release

to go to the next screen.

following:

Copy Prompts

This screen lets you copy the outgoing message

1=Copy Prompts 3=Next Option

NOTE

COPY

If you press then release

: Make sure you have already formatted

ZIP disk (See Prepare to Copy). You can

to copy the prompts, or

1111

Put COPY into

-- Zip Drive—

, the system

####

3333

, it will show the

When you press then release

will go through the initial diagnostic testing, and test the newly prepared disk, then return you to the

Version 3.12 Page 14

, the system

####

Now take that

COPY

the following:

( indicated, until it finishes copying.

disk. After some initial setup, it will show

Now take the

MASTER

disk back in and keep swapping disks, as

MASTER

Put MASTER into

-- Zip Drive—

COPY

disk out and insert the

disk out and put

Page 15

Copy System

Put MASTER into

-- Zip Drive—

This screen lets you copy the system information settings from one disk to another disk; it will show the following:

1=Copy System 3=Next Option

NOTE

the

COPY

press then release

to go to the next screen.

If you press then release

following:

Now take that

COPY

the following:

: Make sure you have already formatted

ZIP disk (See Prepare to Copy). You can

to copy the prompts, or

1111

, it will show the

1111

Put COPY into

-- Zip Drive—

MASTER

disk. After some initial setup, it will show

Put MASTER into

-- Zip Drive—

disk out and insert the

3333

Now take the

(

MASTER

indicated, until it finishes copying.

Prepare to Copy

process, it will be referred to as the throughout this process.

it comes up to the the

COPY

MASTER

Disk Tools.

disk back in and keep swapping disks, as

First, press

Now, eject your current disk; during this copy

Insert a new blank ZIP 100 disk and wait until

disk throughout this process.

Now, eject the

disk and continue at the beginning, 5

COPY

disk out and put

to return to the

MASTER

; it will be referred to as

disk and re-insert the

6 Dial Report

disk

Now take the (

MASTER

indicated, until it finishes copying.

Copy Do Not Dial List

LIST

following:

the

COPY

press then release

to go to the next screen.

following:

COPY

the following:

disk back in and keep swapping disks, as

This screen lets you copy the

from one disk to another disk; it will show the

1=Copy No List 3=Next Option

NOTE

If you press then release

Now take that

: Make sure you have already formatted

ZIP disk (See Prepare to Copy). You can

Put COPY into

-- Zip Drive—

disk. After some initial setup, it will show

COPY

to copy the prompts, or

1111

MASTER

disk out and put

DO NOT DIAL

, it will show the

1111

disk out and insert the

3333

This mode allows you to view the basic

breakdown of the calls from the last dial session. To enter this mode press then release

will show the following:

0-Menu-Ver 3.10A 11/01/01 08:00am

Enter:

following:

To move through the report just press then

release the

Total Calls

This entry shows the total phone call attempts

the system made during the last dial session. Press then release

then

6666

- Total Calls – 00000 --- #=Next

button at each new entry.

####

to continue to the next entry, or

####

to return to the

and it will show the

####

, it

Version 3.12 Page 15

Page 16

- Total Calls – 00000 --- #=Next

Leads

This entry shows the total leads the system detected in the last session. A lead is our term for a completed call; a call where the person listens to the entire message and responds where needed. Press

then release

to continue to the next entry, or

####

Fax Machines

This entry shows the total fax machines

detected in the last session. Press then release

to continue to the next entry, or

return to the

- Fax Machine – 00000 --- #=Next

####

Hang Ups

This entry shows the total hang ups the system detected in the last session. Press then release

to continue to the next entry, or

return to the

Busies

This entry shows the total busy calls detected in the last session. Press then release

to the next entry, or

to return to the

----- Lead ----– 00000 --- #=Next

--- Hang Up ---– 00000 --- #=Next

to continue

####

to return to the

####

Recorded Messages

This entry shows the total recorded messages

the system detected in the last session. Press then release

Answering Devices

This entry shows the total answering machines

the system detected in the last session. Press then release

to continue to the next entry, or

####

to return to the

####

Recorded Message 00000 --- #=Next

to return to the

Answering Device 00000 --- #=Next

system detected in the last session. Press then release

----- Busy ----– 00000 --- #=Next

No Answers

This entry shows the total unanswered calls the

to continue to the next entry, or

####

to return to the

-- No Answer -– 00000 --- #=Next

Version 3.12 Page 16

7 Order Taking

This mode lets you make the system work as a

multi-question answering machine. To enter this mode press then release

the following:

0-Menu-Ver 3.10A 11/01/01 08:00am

Enter:

following:

then

7777

Messages>00000

and it will show the

####

, it will show

Page 17

The system will wait in this mode for a call to ring in. When the system detects an incoming call it will show the following during each ring:

This mode lets you record and play the

outgoing message prompts. To enter this mode press then release

, it will show the

<-Line-Ringing->

Once the number of rings is reached (see In

Ring Delay in

activate and process the call. After the call finishes, the system will reset and wait for the next call.

On entering this mode, if you haven’t recorded an outgoing message, the system will beep 4 times and show the following before returning to

Manual Activation

You can manually activate the system by pressing then releasing

the following:

* System Setup

** No message ** prompt recorded!

####

Messages> 00000

), the system will

when the display shows

following:

0-Menu-Ver 3.10A 11/01/01 08:00am

Enter:

following:

Recording Standard

then

8888

1=Record 3=Play 2=Ans Device Msg

####

and it will show the

Prompts

You can record new prompts by pressing then

releasing

It will erase the old prompts and show the

following:

from the following screen:

1111

1=Record 3=Play 2=Ans Device Msg

The system will then process the call as if someone had called into the unit.

You can return to releasing

by multiple pressing then releasing of the

button. You can decrease the volume by multiple pressing then releasing of the

volume, the speaker is completely off and trying to go lower does nothing. At max volume, trying to go higher does nothing. The volume control only adjusts the volume you hear over the speaker, not what the caller hears, and it only adjusts the volume for Dial File and Order Taking modes.

This volume can only be adjusted while the system is: playing the message or listening/recording user input, during an answered call.

Volume Control

The volume on the BA-1000 can be increased

by pressing then

button. At min

7777

NOTE:

9999

Erasing Prompts

- Please Wait –

When the old prompts have been completely

erased, the display will show:

Mic in & Press 1

Now insert your microphone, make sure you

have worked out your new message and practiced it, then press then release

system will give you a low, longer tone, then you can start talking and the display will show:

-- Talk Now— B#00 Escape=STOP

The 2 numbers on the bottom the left indicate the current message branch file number. When you reach a question point in your message (you need to ask the called party for some information), press

then release

to start recording; the

1111

to end the current prompt,

8 Out Messages

Version 3.12 Page 17

or just be silent for the Talk Pause period (see

System Setup

). The display will then show:

Page 18

Get Response 0-9 or * #=Next

system will not call them again. This prompt does not impact the variable No Response Hang Up feature in any way.

NOTE: If you record a message, and don’t talk at the end, so the system stops on its own, the system will remove the silence at the end of the message.

Prompt Codes

Now you can choose one of the following prompt codes by pressing then releasing the

corresponding number followed by

= Redo This Prompt

0000

redo the prompt if you make a mistake during recording it.

= Get Number Input

1111

you to request a touch tone phone number to be input from the called party.

= Get Poll Input

2222

to poll the called party. A polling input can accept a touch tone digit from 0 to 9. The system can ask up to 8 different polling questions per call.

This code is changed when the Pers. Msg. option is enabled (see

then becomes:

3333

you to give the called party the option to branch from the current message prompt to any of up to 9 other prompts. The only limit on branching is the size of the disk.

4444

request recorded audio from the called party.

5555

system to listen to the called party without recording anything; useful for the variable No Response Hang

Up feature (see

6666

2222

= Get Branch Input

= Get Response

= Voice Consent

* System Setup

= Tone Consent

* System Setup

= Do Personal Msg.

– This allows you to

– This code allows

– This code allows you

– This code allows

– This code allow you to

– This code allows the

####

). This code

= Get Alert Input

8888

called party to alert you when he wishes to talk with you. This is similar to attended mode, except that when you have finished with the called party, the system goes to the next call and does not play any more prompts to that called party.

= End of Prompt

9999

system to end the current message prompt.

= Response & End

****

to request recorded audio from the called party then it tells the system to end the current message prompt.

Once you have selected a transfer code, and

pressed then released #, the system will start

recording the next prompt (unless you chose 9 = End

of Prompt or * = Response & End).

When you have finished recording your

prompts, and entered the

Response & End

back then return you to Get Branch Input code, it will have you record the

Branch

prompts.

codes, it will play the prompts

– This code allow the

– This code tells the

– This code allow you

End of Prompt

; or, if you recorded a

Branching

Branching lets the called party branch from the current prompt file to any of 9 other prompt files. You can also branch, from any of the other branches, to a new set of branches. You can branch up to 99 times; attempting to branch more than 99 times will cause the system to erase all the current prompts and return you to the bottom left of the screen shot below, tell you the current prompt file. As you progress to other branches, this number will increase.

. The first 2 number digits, in

-- Talk Now— B#00 Escape=STOP

Using Branches

system to listen for a touch tone digit from the called party. See Consent mode in instructions on setting up how this feature is interpreted.

= Remove # Input

7777

called party the option of having the system add their phone number to the

Version 3.12 Page 18

0 System Setup

– This code give the

Do Not Dial

file, so the

for

When you select a Branch code, the unit will ask you for the number of branches you need.

Branches? 1-9

NOTE:

the default, fall through; so, if the customer doesn’t

The file you are currently recording is

Page 19

dial anything, the system will keep playing the current file. After you enter a number from 1 to 9, for how many branches you want off of the current file, the system will start recording the next message in the current file. When you end the current file, the system will have you record each branch file, one after the other, until all branches are finished.

NOTE: When you ask the customer, in your message, to dial a touch tone digit to go to a different branch, ask for the number directly related to the branch; i.e. 3 branches mean the message would say, dial a 1 for Branch 1, dial a 2 for Branch 2, dial a 3 for Branch 3 or just stay on the line to continue with this message.

Record Answering Device Prompt

). The display will then play the prompt back

Setup

and show the following:

Playing Prompt B#00 Escape=STOP

When finished, the system will return you to the

prompts, or the answering device prompts. You get to this mode by pressing then releasing

following screen:

Playing Prompts

This mode lets you play either the standard

from the

1=Record 3=Play 2=Ans Device Msg

Now it will show the following:

1=Standard Msg 3=Ans Device Msg

You can record the answering device prompt by pressing then releasing

screen:

1=Record 3=Play 2=Ans Device Msg

It will erase the old answering device prompt and show the following:

Erasing Prompts

- Please Wait –

When the old prompt has been completely erased, the display will show:

Mic in & Press 1

Now insert your microphone, make sure you have worked out your new message and practiced it,

then press then release

system will give you a low, longer tone, then you can start talking and the display will show:

-- Talk Now— B#00 Escape=STOP

from the following

2222

to start recording; the

1111

Standard Msg Playback

You can play the standard prompts by pressing

then releasing

The system will then play all of the standard prompt files, starting from 00, until it reaches the end. It will show the following while playing each file:

When the system reaches the end of the current message prompt, it will show the code in the bottom line as follows:

When finished, the system will return you to the

from the following screen:

1111

1=Standard Msg 3=Ans Device Msg

Playing Prompt B#00 Escape=STOP

[Transfer Codes] Get Number Input

Answer Device Msg Playback

When you finish the message, press then

release

silent for the Talk Pause period (see

Version 3.12 Page 19

to end the prompt, or just be

* System

You can play the answering device prompt by pressing then releasing

screen:

from the following

3333

Page 20

1=Standard Msg 3=Ans Device Msg

The system will then play the answering device prompt until it reaches the end. It will show the following while playing the file:

Now, press then release

main message after the low, longer tone, and the display will show the following:

-- Talk Now— B#00 Escape=STOP

and record your

####

Playing Prompt B#00 Escape=STOP

When the system reaches the end of the prompt, it will return you to the

Recording Answering

Machine ONLY Prompt

The following steps allow you to record the outgoing prompt for Answering Machine Only Mode (Answer Detect Mode=2 in You can record new prompts by pressing then

releasing

It will erase the old prompts and show the following:

from the following screen:

1111

1=Record 3=Play 2=Ans Device Msg

Erasing Prompts

- Please Wait –

* System Setup

When you are done, press then release

the Talk Pause period (see display will then show:

Now, press then release

system will play the prompt back to you then return

you to the

to end the prompt, or just be silent for

). The

####

Get Response 0-9 or * #=Next

* System Setup

then

9999

; the

NOTE: If you record a message, and don’t talk at the end so the system stops on its own, the system will remove the silence at the end of the message.

Volume Control

The play volume on the BA-1000 can be increased by pressing then releasing the

9999

button

When the old prompts have been completely

erased, the display will show:

Mic in & Press 1

Now insert your microphone, make sure you

have worked out your new message and practiced it, then press then release

system will give you a low, longer tone, then you can start talking and the display will show:

-- Talk Now— B#00 Escape=STOP

Now, start by recording “

number

display will show the following:

”; then press then release

Get Response 0-9 or * #=Next

to start recording; the

1111

Sorry, wrong

, the

several times. You can decrease the volume by pressing then releasing the

At min volume, the speaker is completely off. This volume control only adjusts the playback volume you hear over the speaker, not the volume of Dial File or Order Taking modes.

can only be adjusted while the system is playing the message back.

button several times.

7777

NOTE: This volume

9 In Messages

This mode allows you to play the responses. To enter this mode press then release

will show the following:

0-Menu-Ver 3.10A 11/01/01 08:00am

, it

Version 3.12 Page 20

Page 21

Enter:

recorded any response prompts, it will and return to the the display shows the following:

9999

then

; if the system hasn’t

####

. When you enter this mode

Beep

2 times

0=Play <<00000>> 1=Back 2=Advance

Play Order Taking Responses

0=Play <<00000>> 1=Back 2=Advance

The 5 digit number in the top right of the

display shows the current response file to play.

Playing Response Files

Pressing then releasing

response files, one after the other, starting from the file indicated in the top right of the display. Playback can be stopped at any time be pressing

then releasing the

play the current response by pressing then releasing

while it is playing. You can skip the rest of the

1111

current response, and start playing the next one, by pressing then releasing

Before each file is played, the system will show the following screen:

2222

Response 00000 Lead Total 00001

will play all

0000

button. You can re-

while it is playing.

When the system plays a response file recorded

from

Order Taking

follows:

The x’s on the top left are place holders for the polling responses. When a polling question is asked, the system will replace the corresponding x with the number that was dialed; if no number was dialed, the display will keep the x. The bottom will show:

The time the call came in (the 1

hour, 08 = 8 o’clock, the : is a spacer, then the

minute, 02 = 2 minutes after the hour), the last

5 digits are the month the call came in, the / is a

spacer, then the day the call came in).

Any other numbers input from a

code.

Input

At playback end, it shows the time and date

again.

When finished playing the last response file, the system will beep 4 times and show the following:

mode, the screen will look as

xxxxxxxx Playing 08:02 10/01

5 digits are the

Get Number

The top entry tells you which response is going to be played now, and the bottom entry tells you how many responses are on the drive.

Play Dial File Responses

When the system plays a response file recorded from

Dial File

follows:

The phone number dialed.

Any numbers input from a

code.

At playback end, it shows the phone number

dialed again.

When finished playing the last response file, the system will beep 4 times and show the following:

mode, the screen will look as

xxxxxxxx Playing 7866186

Get Number Input

0=Play <<00000>> 1=Back 2=Advance

Play The Previous Response

To play the response you just finished listening

to (if it wasn’t the last response recorded), just press then release

shown:

Skip a Response File

To skip the current response, press then release

from the following screen (or while the

2222

response is playing back):

when the following screen is

1111

0=Play <<00000>> 1=Back 2=Advance

Version 3.12 Page 21

Page 22

Exit Playback Mode

When you are ready to return to the MENU,

press then release

screen:

from the following

Enter:

following:

0000

0-Edit>

then

and it will show the

####

0=Play <<00000>> 1=Back 2=Advance

The system will give you the option to erase the

responses by pressing then releasing

them by pressing then releasing

Erase ALL Leads? 1=Yes 3=No

If you chose to erase the responses, by pressing

then releasing

When finished, the system will return you to

increased by pressing then releasing the

several times. You can decrease the volume by pressing then releasing of the

times. At min volume, the speaker is completely off. This volume control only adjusts the playback volume you hear over the speaker, not the volume of Dial File or Order Taking modes.

volume can only be adjusted while the system is playing the responses back.

Volume Control

The play volume on the BA-1000 can be

, it will show the following:

1111

Erasing> 00000

- Please Wait -

3333

7777

, or to save

1111

, as follows:

button

9999

button several

NOTE: This

Reviewing Phone Numbers

You can review the phone numbers in the file

by pressing then releasing

You can exit review mode at any time by pressing then releasing

phone number (while it is being displayed) by proceeding to Edit the Current Number.

Edit A Phone Number

All phone numbers are stored in the files with individual “ number, you can start with the Entry Position, or use the Search Mode to locate the number, while in Edit

Mode.

Entry Positions

Edit From An Entry Position

Get into Edit Mode, then, at the following screen, enter the Entry Position of the phone

number, you want to change, followed by

0-Edit>

The system will go to that Entry Position (or the last entry if that position doesn’t exist) and show the following:

0-Edit> 00000 N 19167866186

while in Edit Mode.

####

. You can edit any

”. To edit a phone

####

0 Memory Edit

This mode is used to edit the phone number entries of the current Dial file. You can also access special features such as: Duplicate Delete, File Restore, Computer Linkage and Print Memory. To

enter this mode press then release

will show the following:

0-Menu-Ver 3.10A 11/01/01 08:00am

Version 3.12 Page 22

, it

The top left number is the current dialing file number, the 5 digits on the top right are the Entry Position, the letter on the far right is the dialing status and the full phone number is displayed on the bottom.

•

Edit the Current Number

You can edit the phone number record by enter a

. Now you can enter a new number followed

****

by the

or you can leave the number unchanged

####

Page 23

by just pressing then releasing

change the phone number, the status will automatically change to “N”.

The dialing status can only be changed after

you have either: entered a new number followed by

, or pressed then released

####

number unchanged. You can change the dialing status by pressing then releasing

. Once you

####

to leave the

####

, repeatedly,

****

Enter Type = 0-9 #=New Number

The available types are as follows:

= New Number, never called numbers.

0000

= Hello Response, numbers with a valid

1111

“Hello” response.

= Busy Number, busy numbers.

2222

until the status you want appears, then press then release

pressing then releasing

The different dialing status’ are as follows:

. You can leave the status as is by

####

Dialing Status

= New number, never dialed.

= Lead, a qualified “Hello” response

detected.

= Busy number.

= Recorded Message, called party talked too

long when answering the phone.

= Unanswered call.

= Answering Machine.

= Fax Machine.

= Do Not Dial, set for no dial.

= Chained, this entry chained to the next one.

entire file and mark the response type, you select, for deletion, while in Edit Mode. To use this feature,

enter:

= Reorder Disconnect, like a fast busy,

indicates the number hung up.

= SIT, recorded operator message with 3

increasing tones at the front.

= Industry, a qualified Business introduction

detected.

= Delete, this # will be deleted on exiting

x Edit Number

Mark Deletes

This feature makes the system go through the

****, 2222, ####

mode.

at the following screen:

0-Edit>

####

numbers for deletion, or press

to abort that operation. As the system marks the phone numbers, the entry number in the top right will change to show the current entry number.

mode that lets you enter a string, from 1 to 16 digits long, that the system will search the current dialing file for, while in Edit Mode. To use this feature,

enter:

= No Answer, several rings & no one

3333

answered.

= Fax Machine, fax machine.

4444

= Recorded Msg., operator recorded

5555

message.

= Reorder Signal, operator disconnect

6666

signal like a fast busy.

= SIT Signal, operator recorded message

7777

with three increasing tones at the front.

= Answer Machine, answering machine.

8888

= Business Intro, numbers with a valid

9999

business introduction.

Once you have selected the response type, press

the system will show the following:

Are you Sure? 1=Yes ----- 3=No

Press

Search Mode

The system incorporates a progressive search

****, 3333, ####

and the system will mark all of those

1111

3333

at the following screen:

The system will show the following for 2

seconds:

0-Edit> 00000 Delete Numbers

The system will then show the following:

Version 3.12 Page 23

0-Edit>

The system will display the following:

- Search Mode –

Page 24

Now, enter from 1 to 16 of the phone number

digits you are trying to find, then press then release

. If the system finds an entry that matches the

####

while in Edit Mode. To use this feature, enter:

5555, ####

at the following screen:

****

input number, you will see the following (with that phone number in the bottom of the display):

1=Change 3=Next 19167866186

When the system has found a match to your

search string, it gives you the option to change the entry by pressing then releasing

match by pressing then releasing

to the main Edit screen by pressing then releasing

you edit the number as described under Edit the

Current Number.

If the system doesn’t find any more matching

entries, it will show the following:

Duplicate Delete

. If you press then release

- Search 00000 – Entry Not Found!

, to find the next

1111

or to exit back

3333

1111

, it lets

0-Edit>

The display will show the following:

0-Edit> 00000 Making #’s New

As the system restores the phone numbers, the entry number in the top right will change to show the current entry number.

Exiting Edit Mode

To exit

The system will show the following:

from the main edit screen:

mode, press then release

Edit

0-Edit>

0-Edit> 00000.. Compressing File

This mode makes the system search through the current dialing file and mark all duplicates for deletion; this way, only one entry of each number stays in the file, while in Edit Mode. To use this

feature, enter:

screen:

The system will show the following:

As the system marks the duplicates, the entry number in the top right will change to show the current entry number. take

a long time

duplicates. If you need to stop this mode, press then release the

File Restore

****, 4444, ####

0-Edit>

0 Edit> 00000 Duplicate Delete

NOTE:

to fully search the file and mark

button.

at the following

Duplicate Delete can

The 5 digits on the top right will show the current entry number as the system compresses the number file and deletes all the entries marked for deletion.

* System Setup

The System Setup mode allows you to change the operating parameters of the BA-1000. To enter

this mode press then release

show the following:

0-Menu-Ver 3.10A 11/01/01 08:00am

Enter:

following:

then

****

Set CURRENT Time 1=Change #=Next

####

and it will show the

, it will

This feature restores all of the phone numbers

in a file, not marked for deletion, to

Version 3.12 Page 24

New

status,

Following is a list of the setup options in the order you will encounter them. You can use the

####

Page 25

button to advance to the next option, or you can change the option and then press then release

proceed. You can use

this mode at any time.

Change The Time/Date

The first option in System Setup is to set the

current time. The display will show the following:

to back out/exit

####

, or just press then release

####

current time. You can change between a.m./p.m. by pressing then releasing the

Set The Dial Times

This option allows you to set the starting and stopping dialing times for each day of the week; the display will look as follows:

****

to keep the

####

Set CURRENT Time 1=Change #=Next

You can press then release

current time or

You can press then release

setup mode.

to proceed to the next option.

####

to change the

1111

to exit

Set The Current Day

If you press then release

time; the display shows:

Enter day, 1 – 7 #=Sunday

The current day will be shown in the bottom of

the display. To change the day, press then release the corresponding number followed by

for Sunday,

for Monday, etc.

2222

to change the

1111

####

; i.e.

1111

Set DIALING Time 1=Change #=Next

You can press then release

dialing times or

You can press then release

setup mode.

to proceed to the next option.

####

to change the

1111

to exit

Select The Day To Change

Press then release

display shows:

Enter day, 1 – 7 #=Sunday

To change the dialing times for a day, press then release the corresponding number followed

####

; i.e.

for Sunday,

1111

to change the time; the

1111

for Monday, etc.

2222

Set The Start Time

Set The Current Date

Now the display will show:

-- Enter Date – # = 01/01/1980

The current date will appear in the bottom of

the display. You can enter a new date followed by

, or just press then release

####

current date.

to keep the

####

Set the Current Time

Now the display will show:

-- Enter time --

- # = 12:00 pm –

The current time will appear in the bottom of

the display. You can enter a new time followed by

Version 3.12 Page 25

Now the display will show:

Enter START Time

- # = 09:00 am –

Now you can enter a new start time followed by

, or just press then release

####

current time. You cannot enter a time earlier than 9:00 a.m. You can change between a.m./p.m. by

pressing then releasing the

****

to keep the

####

Set The Stop Time

Now the display will show:

Enter STOP Time

- # = 09:00 pm –

Now you can enter a new stop time followed by

, or just press then release

####

to keep the

####

Page 26

current time. You cannot enter a time later than 9:00 p.m. You can change between a.m./p.m. by pressing

then releasing the

Now the system will return you to the initial dialing times screen so you can select another day to adjust (you will notice that it already shows the next day in the display). To exit from this mode, press

then release

****

to return to the main

= HTAD Mode

Hello and Answering Machine mode makes the normal message play when someone says “Hello”; it also gives your answering machine message to any response longer than a “Hello”. Be aware that this will cause the system to activate on most recorded messages and business introductions as well.

System Setup path.

Answer Detect= 0

This option allows you to change the answer detect mode. The available answer detect modes are: Normal mode, Hello mode and Answering Machine Only mode.

The display will look as follows:

Answer Detect= 0 0 to 3 #=Next

Enter

mode,

3333

the next option. You can press then release

“Hello” response, a “Business” intro and an “Answering Machine” message.

2222

for HTAD mode; press then release # to go to

= Normal Mode

Normal mode allows the system to activate on a

for Normal mode,

0000

for Answering Machine Only mode or

to exit setup mode.

for Hello

1111

Attended= Off

This option allows you to use the system in an operator attended mode. Normally, the system makes the calls unattended and gets the responses; if you want a live operator to talk with the called party, you can use attended mode. The display will look as follows:

Attended= Off 0 to 3 #=Next

Press then release

Front Attended,

Attended or press then release

option. You can press then release

exit setup mode.

When attended mode is enabled, the system will beep at you, when a response is detected, and wait for you to grab the line; it will show the following message:

for End Attended,

2222

Operator Request Pick up Phone

for Unattended,

0000

####

for

1111

for Both

3333

to go to the next

= Hello Mode

Hello mode makes the system activate only on a “Hello” response; any other responses causes the system to proceed to the next call.

= Answering Machine Only

Mode

Answering Machine Only mode makes the system activate only to the message response period of an answering machine; any other response causes the system to proceed to the next call.

Version 3.12 Page 26

When you grab the line, the system will wait for you to tell it what to do next; it will show the following message:

1=Play Message 3=Do Next Call

When the operator is done talking, he must hang up the phone and press then release

play the message (only during front attended) or

to drop the call and proceed to the next call.

= Unattended

Unattended mode is used when you don’t want an operator to talk with the called party.

1111

3333

Page 27

= Front Attended

Redials= 02

Front attended is used to have an operator talk with the called party before the message is played out.

= End Attended

End attended is used to have an operator talk with the called party after the message has played.

= Both Attended

Both attended is used to have an operator talk with the called party both before the message is played and after it is played.

Unanswer Ques= 1

This option allows you to set how many unanswered questions the system will accept before considering the call a hang up. The display will look as follows:

Unanswer Ques= 1 1 to 9 #=Next

Enter from

unanswered question before the call is a hang up; press then release

1111

####

to choose from 1 to 9

9999

to go the next option. You

This option tells the system how many times it can re-call No Answers and Busies. The system only performs redials after it has called the last entry in the file. The display will look as follows:

Redials= 02 00 to 99 #=Next

Enter from

allow the system to do any redials; press then release

to go to the next option. You can press then

####

release

of continuous talking it can accept, before it considers the call a Recorded Message. For this option, 1 = 1 second. The display will look as follows:

release

then release

Talk Limit= 30

This option tells the system how many seconds

Enter from

####

0000

Talk Limit= 30 00 to 99 #=Next

0101

to go to the next option. You can press

9999

to exit setup mode.

9999

to exit setup mode.

then press then

, 00 doesn’t

can press then release

mode.

InRing Delay= 2

This option allows you to select how many in coming rings the system will wait before it activates, when in as follows:

rings before the system grabs the in coming call; press then release

can press then release

mode.

Order Taking

InRing Delay= 2 1 to 9 #=Next

Enter from

Version 3.12 Page 27

1111

mode. The display will look

####

to choose from 1 to 9

9999

to go the next option. You

to exit setup

Pre-Dial String

This option allows you to enter a master dialing string that the system will dial before it dials each phone number. You cannot put a partial dialing code in the pre-dial string. You would typically use the pre-dial string to dial the Per Call Blocking code to disable Caller ID. The display will show the following for 1 second, show the string for 1 second and keep repeating.

Pre-Dial String 1=Change #=Next

The pre-dial string consists of 2 strings, 16 digits in length, each; this string was expanded due to customer input on the need to dial special long

distance service codes. You can press

the next option, or press then release

the string, and it will show the following:

####

to change

1111

to go to

Page 28

Enter NEW String

option. You can press then release

return to the Total Calls screen.

Enter the new string followed by

will show the following:

1=Add 2nd String 3=Next option

Now you can press

to 16 digits, or press

then release

Total Calls

This entry shows the master total phone calls the system has processed. This can only be reset at the factory. The display will look as follows:

You can press then release

to return to setup, while it shows the Total Calls, by entering:

****, ****, ****, ****, ####

3333

- Total Calls -

----00000000----

. You can access the secondary

to add a 2nd string, up

1111

to continue. You can press

to exit setup mode.

####

, and it

####

Factory Defaults

The display will show the following:

Load APP Presets 0 to 1 #=Next

Press then release

following for 2 seconds:

Loading Defaults

- Please Wait –

The system will then show the following:

Load APP Presets 0 to 1 #=Next

and it will show the

0000

Load Application 1

The display will show the following:

Load APP Presets 0 to 1 #=Next

Press then release

and it will show the

1111

Secondary Setup

The secondary setup contains setting that should only be changed by experienced users. It is entered, from the Total Calls window in

, by entering:

Setup

Load APP Presets

This option allows you to reset the system back to factory defaults or load the settings for a predefined application. The display will look as follows:

You can press then release

defaults,

1111

****, ****, ****, ****, ####

Load APP Presets 0 to 1 #=Next

0000

to load the Patient Reminder

* System

to load the

following for 2 seconds:

Loading APP # 1 – Please Wait -

The system will then show the following:

Load APP Presets 0 to 1 #=Next

Remote Code= 0506

This option allows you to change the access code used in Remote Mode. The display looks as follows:

Remote Code=0506 1=Change #=Next

Press then release

code, then enter the new code followed by

press then release

####

to let you change this

1111

####

to go to the next option. You

;

application settings or

Version 3.12 Page 28

to proceed to the next

####

Page 29

can press then release

Total Calls screen.

Dial Mode= Tone

This option allows you to select touch tone dialing or pulse dialing. Some phone lines still only allow pulse dialing for outbound calls; in these areas you can change the system to pulse dial mode. The display looks as follows:

Dial Mode= Tone 1=Change #=Next

Press then release

and

option. You can press then release

return to the Total Calls screen.

system uses the touch tone consent mode. When you make your outgoing message, one of the codes you can use is the system encounters a call, it will wait for the called party to press then release a touch tone digit. With this option set for

Play

outgoing message when it receives a touch tone input; it will hang up if it doesn’t. When set for

Stop

touch tone input; it will continue with the outgoing message if it doesn’t. The display will look as follows:

and

option. You can press then release

return to the Total Calls screen.

; press then release

Pulse

Consent #= Play

This option allows you to change how the

mode, the system will continue with the

mode, the system will hang up if it receives a

Consent #= Play 1=Change #=Next

Press then release

; press then release

Stop

to toggle between

1111

Tone Consent

to toggle between

1111

to return to the

to go to the next

####

code. When the

code during a

to go to the next

####

Tone

Play

When makes it seem more like a live person is asking the questions. The display will look as follows:

and

option. You can press then release

return to the Total Calls screen.

between slow pulses and fast pulses when it is in pulse dial mode. With the option set to system will dial pulse digits at the standard 10 pulses-per-second rate. When set to system dials pulse digits at 20 pulses-per-second; this makes for faster dialing, but not all phone companies accept this rate. The display will look as follows:

and

option. You can press then release

return to the Total Calls screen.

Mic/Line level inputs on/off. The AGC is the automatic gain control. When this option is On, the system will make quiet audio signals louder during outgoing message record; this is best when using a microphone. When this option is will record the audio signals exactly as it hears them; this is best used when recording from an external audio source (like a tape). The display will look as follows:

, it won’t beep at the called party; this

Off

Xfer Beeps= On 1=Change #=Next

Press then release

; press then release

Off

to toggle between

1111

to go to the next

####

Pulse Rate= Slow

This option allows you to change the system

, the

Slow

, the

Fast

Pulse Rate= Slow 1=Change #=Next

Press then release

; press then release

Fast

to toggle between

1111

to go to the next

####

Slow

Mic AGC= On

This option allows you to turn the AGC for

, the system

Off

Xfer Beeps= On

This option allows you to turn the transfer beeps on/off. A transfer beep is a tone the system plays to the called party after each transfer code during message play out. When this option is On, the system will play a beep after each question.

Version 3.12 Page 29

Press then release

and

; press then release

Off

Mic AGC= On 1=Change #=Next

to toggle between

1111

to go to the next

####

Page 30

option. You can press then release

return to the Total Calls screen.

Mic comp= On

This option allows you to turn the silence compression for the Mic/Line level inputs on/off. The silence compression feature makes the system record silence when the incoming audio signal from the Mic/Line level inputs goes lower than the trigger threshold. When this option is On, the system will compress the input audio that is below the threshold. When this option is audio “as is”, even though it may be below the threshold. The display will look as follows:

Mic comp= On 1=Change #=Next

, the system will record the

Off

will erase the current response file if it detects a hang up during the call. When this option is system will record all response files; even ones where the called party has hung up. This can potentially waste a lot of space on the drive with response files filled with silence or other disconnect signals; it also takes longer to get your messages off the system because there are a lot more files to go through. When this option is On, the system will only record the response files where the called party goes through all of the questions without triggering a hang up condition. The display will look as follows:

Delete HU= On 1=Change #=Next

Press then release

and

; press then release

Off

to toggle between

1111

to go to the next

####

Off

, the

Press then release

and

option. You can press then release

return to the Total Calls screen.

system mirrors the outgoing message, or the actual phone line input, to the speaker during message play out on each call. With this option set for system will mirror the outgoing message to the speaker; this makes the entire call sound clear. With this option set On, the system will mirror the phone line audio to the speaker; this allows you to actually hear what the called party is saying during message play out, but the outgoing message will sound a little distorted to you (rest assured, the called party hears a clear message). The display will look as follows:

; press then release

Off

Play Line= Off

This option allows you to choose whether the

Play Line= Off 1=Change #=Next

to toggle between

1111

to go to the next

####

Off

, the

option. You can press then release

return to the Total Calls screen.

CPC Detect= On

This option allows you to disable the system’s ability to detect the CPC disconnect pulse sent by some telephone companies. When set to On, the system will, on detecting a CPC pulse, hang up on the current phone call and log it as a Hang Up. When set to Off, it will ignore any CPC pulses sent. The display will look as follows:

CPC Detect= On 1=Change #=Next

Press then release

and

option. You can press then release

return to the Total Calls screen.

; press then release

Off

TAD Redial= Off

to toggle between

1111

####

to go to the next

Press then release

and

option. You can press then release

return to the Total Calls screen.

deletion on hang ups on/off. Normally the system

; press then release

Off

Delete HU= On

This option allows you to turn the response file

Version 3.12 Page 30

to toggle between

1111

to go to the next

####

This option allows you to enable redialing of answering machines. By default, answering machines are not included in the Redials option; this option allows you to include them. The display will look as follows:

TAD Redial= Off 1=Change #=Next

Page 31

Press then release

and

option. You can press then release

return to the Total Calls screen.

dialing clock control, so you can make the system immediately begin dialing at any time of the day or night. When set to On, the system will ignore dialing start/stop times. When set to Off, it will only dial within the normal dialing start/stop times. The display will look as follows:

; press then release

Off

Clock Skip= Off

This option allows you to bypass the system’s

Clock Skip= Off 1=Change #=Next

to toggle between

1111

to go to the next

####

except File 0, it sets the current file to File 0 and it will enable the personal message record feature in 2 Number Entry. When this option is Off, the system functions without recording or playing any personal messages, it restores the active file to the file in use before the mode was activated and access is restored to all files. The display will look as follows:

Pers. Msg.= Off 1=Change #=Next

Press then release

and

option. You can press then release

return to the Total Calls screen.

; press then release

Off

Xtone Det= Off

to toggle between

1111

to go to the next

####

Press then release

and

option. You can press then release

return to the Total Calls screen.

busy redial option in Dial File mode. When this option is On, the system will redial each number, in the Busy list, at 15 minutes between attempts. When this option is minute Busy redials. The display will look as follows:

and

option. You can press then release

return to the Total Calls screen.

message, individually, for each phone number you hand enter into the system. This feature is primarily intended for medical professionals that need to contact their patients with reminder calls of upcoming appointments. When this option is On, the system will lock out access to all number files

; press then release

Off

Busy Dials= On

This option allows you to disable the 15 minute

, the system will not do the 15

Off

Busy Dials= On 1=Change #=Next

Press then release

; press then release

Off

Pers. Msg.= Off

This option allows you to record a personal

to toggle between

1111

to go to the next

####

to toggle between

1111

to go to the next

####

This option allows the system to detect the transfer tones from tapes made for the CBC 7000, 8000 and 9000, during a local record session, when the Mic AGC is turned off. When set to On (with the Mic AGC is turned off), the system will detect any older transfer tones and insert the corresponding prompt codes into a prompt being recorded. When set to Off, it will ignore any older transfer tones. The display will look as follows:

Xtone Det= Off 1=Change #=Next

Press then release

and

option. You can press then release

return to the Total Calls screen.

was previously logged as a hang up, when the Redials option is set to 00 and the Answer Detect mode is set to 2. When this option is On, the system will allow a previous hang up number to be called. When this option is any previously called numbers. The display will look as follows:

; press then release

Off

HU Redial= Off

This option allows system to call a number that

Off

HU Redial= Off 1=Change #=Next

to toggle between

1111

to go to the next

####

, the system will not re-call

Version 3.12 Page 31

Page 32

Press then release

and

option. You can press then release

return to the Total Calls screen.

; press then release

Off

to toggle between

1111

to go to the next

####

No Ans Rings= 5

This option allows you to set the number of rings the system accepts, before it considers the call a

No Answer

6pm Redials= Off

This option allows you to enable the 6p.m. redial feature. This feature will make the system stop the current dialing at 6p.m., and start calling from the beginning (only No Answers and Busies). The display will look as follows:

6pm Redial= Off 1=Change #=Next

Press then release

and

option. You can press then release

return to the Total Calls screen.

dialing of a touch tone

number. This feature is used when using certain long distance calling plans. The display will look as follows:

; press then release

Off

Post Pound= Off

This option allows you to enable automatic

Post Pound= Off 1=Change #=Next

to toggle between

1111

to go to the next

####

after it dials each phone

####

No Ans Rings= 5 1 to 9 #=Next

Enter from

rings before the call becomes a No Answer, then press then release

can press then release

Total Calls screen.

Hello Pause= 05

This option lets you change the amount of silence needed, to activate the message, after someone says “ should Skutch Service Technician. For this option, 1 = seconds. The display will look as follows:

Enter the level from

press then release

can press then release

Total Calls screen.

be adjusted unless instructed to by a

NOT

1111

####

”.

Hello

Hello Pause= 05 05 to 15 #=Next

to go to the next option. You

####

to choose from 1 to 9

9999

to go the next option. You

CAUTION:

0505

to return to the

This value

1515

then

Press then release

and

option. You can press then release

return to the Total Calls screen.

hang up the instant it detects an answering machine.

and

option. You can press then release

return to the Total Calls screen.

; press then release

Off

TAD Hangup= Off

This option allows you to force the system to

TAD Hangup= Off 1=Change #=Next

Press then release

; press then release

Off

Version 3.12 Page 32

to toggle between

1111

to go to the next

####

to toggle between

1111

to go to the next

####

Dial Pause = 02

This option lets you change the number of seconds the unit pauses between each phone number. For this option, as follows:

Enter the level from

press then release

can press then release

Total Calls screen.

second. The display will look

1 = 1

Dial Pause= 02 02 to 30 #=Next

0202

to go to the next option. You

####

3030

to return to the

then

Page 33

Talk Pause= 20

This option tells the system how many seconds of silence it needs in order to stop recording and continue with the outgoing message. For this option, 1 = .1 seconds. The display will look as follows:

Talk Pause= 20 00 to 99 #=Next

Enter from

release

0101

to go to the next option. You can press

####

9999

then press then

Remote

Operation

This version supports a simple remote programming feature that lets you, optionally, record a new “Play Only” message and make the system call all of the phone numbers in file 9. This feature is only intended for calling a customer base of numbers, previously entered into file 9.

then release

screen.

Redial Pause= 00

This option tells the system the minimum number of minutes that must expire, from the start of the current dialing loop, before the system can start the next redial loop. The display will look as follows:

Enter from

release

then release

screen.

Sense Level= 11

This option lets you manually set the sensitivity level for the system’s answer detect. This value should to by a Skutch Service Technician.

Redial Pause= 00 00 to 60 #=Next

0000

to go to the next option. You can press

####

NOT

Sense Level= 11 01 to 20 #=Next

to return to the Total Calls

6060

to return to the Total Calls

be adjusted unless instructed

then press then

CAUTION:

Access Unit Remotely

The remote access will only be possible when the system is at MENU, in Power Down state or at End Of Session in dialing mode.

Call the unit.

The unit gives you a 2 tone beep after the 10 to 11th ring.

Enter the Remote Access Code, then #; the

default is 0506, as follows:

0 5 0 6 #

The unit gives you a 3 tone beep, indicating menu.

Remote Record a Play Only Message

At the remote menu (after the 3 tone beep), enter:

When Long, Low tone stops, dictate your message.

When finished, enter:

Enter the level from

press then release

Calls screen. You can press then release

Version 3.12 Page 33

####

to return to the Total Calls screen.

0101

to go to return to the Total

2020

then

It will play it back and return to the remote menu.

Start Dialing File 9

At the remote menu (after the 3 tone beep), enter:

The unit gives you two, 3 tone beeps, then 3 single beeps and hangs up. The system will restore

Page 34

all of the numbers in file 9 to new status, then call them.

Appendix

Dialing Status Codes

The following are the dialing status codes the system displays in the top right during dialing and editing:

= New number, never dialed.

= Lead, a qualified “Hello” response

detected.

= Busy number.

= Recorded Message, called party talked too

long when answering the phone.

= Unanswered call.

= Answering Machine.

= Fax Machine.

= Do Not Dial, set for no dial.

= Chained, this entry chained to the next one.

can put in the you want to chain to a phone number:

*00

*00*00

= Reorder Disconnect, like a fast busy,

indicates the number hung up.

= SIT, recorded operator message with 3

increasing tones at the front.

= Industry, a qualified Business introduction

detected.

= Delete, this # will be deleted on exiting

Edit Number

Special Entry Codes

The following are the special entry codes you

mode.

Pre-Dial String

– Dial the next touch tone digit for 5

and in entries that

Outgoing Prompt Codes

The following are the prompt codes available

for your outgoing messages:

= Redo This Prompt.

0000

= Get Number Input.

1111

= Get Poll Input.

2222

Optionally,

= Get Branch Input.

3333

= Get Audio Input.

4444

= Voice Consent.

5555

= Tone Consent.

6666

= Remove # Input.

7777

= Get Alert Input.

8888

= End of Prompt.

9999

= Get Audio Input then End of Prompt

****

= Do Personal Msg.

2222

Trouble shooting

This section has been provided to help the user in case of problems. For best results, all of the following procedures should be read and followed. If after the following steps, you are still having problems, go to the

Reset System Setup

The first step to trouble shooting is to reset the system to the Factory defaults. To do this, press then release

Escape

Customer Support

, it will show the following:

section.

seconds.

*01

*01*01 *1

*1*1 *2

*2*2 *3

*3*3 *4

*4*4 *5

*5*5

as touch tones.

*60

*60*60

doing anything else (like playing a message).

Version 3.12 Page 34

0909

– Wait for return dial tone.

– Wait for 5 seconds of silence.

– Dial a touch tone *.

– Dial a touch tone #

– Dial the rest of the phone number string

– End the call, as a Response, without

– Pause for 1 to 9 seconds.

0-Menu-Ver 3.10A 11/01/01 08:00am

Now enter:

following:

Now

times) until it shows the Total Calls as follows:

step (press then release

####

then

****

Set CURRENT Time 1=Change #=Next

- Total Calls -

----00000000----

and it will show the

####

several

Page 35

Now enter:

will show the following:

****, ****, ****, ****, ####

, and it

by removing the microphone, unplugging power from the wall, then reconnect power.

Load APP Presets 0 to 1 #=Next

Now press then release

the following for 1 second:

Loading Defaults – Please Wait -

When the display shows the following, you can

press then release

the

Audio Quality Problems

is poor, try the following:

If the audio quality of your outgoing messages

Hold the microphone so the head is at

Load APP Presets 0 to 1 #=Next

and it will show

0000

2 times to return to

about chin level, approximately 3 inches from your chin. Speak your message in a loud clear voice.

The audio quality through the speaker

will never be as good as through the phone line; so have the system call some other phone you can listen to (make sure the volume on the system is all the way down).

CODEC Initialize Error

When the system initially powers up, it must set up the phone line and local audio circuits. During this process, the following conditions may appear.

CODEC 2 error

If the following message appears:

CODEC Initialize Error--> CODEC 2

Most likely the microphone is plugged into the system. The microphone whenever you are system will, on power failure, lock up on this message returns. You can only correct this problem

NOT

MUST

recording, otherwise the

be unplugged

CODEC 1 error

If the following message appears:

CODEC Initialize Error--> CODEC 1

Most likely some strange signal occurred on the phone line while the system was powering up. You can correct this problem by removing the phone line cord, unplugging power, then reconnect power; after the system is at Menu, you can reconnect the phone line cord.

Disconnect Issues

Disconnect methods

Once the unit detects an answer condition, it activates the announcement portion of the system. The announcement will play until it detects a

Disconnect

disconnect systems incorporated into the BA-1000.

The failure to detect a dialed digit within 5 seconds of a Consent code when in

CPC disconnect. The unit will disconnect upon the detection of a CPC pulse that is detected over the phone line. The CPC pulse is generated by the telephone company and is not available in all areas. This is the immediate disconnect once the called party hangs up. This option can be disabled with CPC Detect, under System Setup.

The reception of 5 seconds of steady dial tone during an incoming response period.

The detection of a pre-determined amount of no

response periods.

The detection of continuous speech for the length of time set by the Talk Limit parameter in the

System Setup

condition. The following are the

mode.

Play

ONLY

form of disconnect that will give

mode.

Disconnect problems

If the system is failing to disconnect when the called party is hanging up, you can use either the

Tone Consent feature, or the No Response Hang Up

feature to solve your problem. See 8 – Out Messages for detailed information on how to design your announcement.

Version 3.12 Page 35

Page 36

Customer Support

Service Warranty

All operation or technical questions should be

directed to the

786-6186

time.

Before calling the we request that you have your system set up and within arm’s reach of the telephone. This is essential for accurate diagnosis of the problem. If the

Customer Support Center

unit must be sent in for repair, the following procedures

Warranty Repair

1) You

1) Package the unit in the original box and packing

2) You are responsible for all shipping costs to the

3) The

MUST

to report the problem the unit is experiencing and to provide us with the return shipping information and day time phone number.

material. If you do not ship your unit with the original packaging material you charged for the replacement of this material.

Customer Support Center

UPS Ground shipping back to the customer

ONLY

period, and only if the destination is within the USA. If the customer chooses any other form of shipment, or is located outside of the USA, the customer will incur all shipping charges.

Customer Support Center

, between 7:30 a.m. and 4:30 p.m., Pacific

Customer Support Center

determines that the

MUST

during the first year of the warranty

be followed.

call the

Customer Support Center

916-

WILL

will pay for

The

Customer Support Center

repairs for a period of 90 days from the date of the service invoice.

warrants all

Non-Warranty Repair

If your unit should require Non-warranty service, follow these procedures:

1) Follow the WARRANTY REPAIRS procedures.

2) The customer will pay 100% of all shipping

charges to and from the

Center

3) The customer will be charged for the following:

4) All repairs must be prepaid with Visa, Master

Card, American Express, Cashiers Check or Money Order.

Version 3.12 Page 36

A flat rate labor charge.

All parts replaced.

Shipping charges

Customer Support

Page 37

1 Year Limited Warranty

This SKUTCH PRODUCT is warranted against defects for a period of one (1) year from the date of the original invoice; excluding the ZIP disk, which is warranted for a period of 90 days from the date of the original invoice. Within this period, we will repair it without charge for parts and labor. To obtain warranty service the product must be returned, at the customer’s expense, to SKUTCH Electronics along with a copy of the original invoice. After the unit has been repaired, SKUTCH will ship the PRODUCT back via UPS GROUND service at our expense. If any other form of return shipment is requested, the customer will pay for 100% of the shipping cost.

This Warranty does not apply if in the sole opinion of SKUTCH Electronics, the PRODUCT has been damaged by lightning, or any other Acts of God, or by accident, misuse, neglect, improper location (high dust or tobacco smoke prone areas), improper packing, shipping, modification or servicing by other than an authorized SKUTCH Service Center.

EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR MERCHANTABILITIES OR FITNESS FOR A PARTICULAR PURPOSE AND IN NO EVENT SHALL SKUTCH ELECTRONICS BE LIABLE FOR LOSS OF PROFITS OR BENEFITS, INDIRECT, SPECIAL, CONSEQUENTIAL OR OTHER SIMILAR DAMAGES ARISING OUT OF ANY BREACH OF THIS WARRANTY OR OTHERWISE.

Version 3.12 Page 37

Skutch Electronics BA-1000 Technical Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table Of Content

System Overview

Save Your Packing

Introduction

Clock Controlled

System Features

Sequential Dialing

Answer Mode

15 Minute Busy Re-Dials

Multi-File Support

No Dial List Support

Attended Dialing

Consent Feature

32 Digit Pre-Dial String

Installation

Location

Full Number Editing

Computer Linkage

Power

Phone Connection

Power Out Protected

Business Telephones

Single Line Phones

Order A Phone Jack

Setup

Diagnostic Test

The Menu

The Escape Button

2 Number Entry

Area Code Entry

Entering Numbers

Recording Personal Messages

Chaining Entries

Special Codes

Back Up

Exiting

Return to MENU

Auto Fill Mode

Start dialing the numbers

Advanced Features

Time Saver Entry Mode

Example

3 Dial File

Area Code Entry

Variable Start Entry

No Answer Redials

6pm Redials

15 Minute Busy Redials

Do Not Dial List

Dialing

Pause During Dialing

End Of Session

Manual Call Abort

Volume Control

Dial File Select

4 Select File

Area Code Entry

5 Disk Tools

Full Format

Format Disk

Quick Format

Copy Prompts

Copy System

Prepare to Copy

6 Dial Report

Copy Do Not Dial List

Total Calls

Leads

Fax Machines

Hang Ups

Busies

Recorded Messages

Answering Devices

No Answers

7 Order Taking

Manual Activation