Skutch Electronics BA-1000 User Manual V2.90

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209 Kenroy Lane, Suite 9

Roseville, California 95678

916-786-6186

http://www.skutchelectronics.com

BA-1000

Telecommunication

Dialer

Manual

Version 2.90

Quick Start Sheet

This section is designed to get the system “On Line” fast! You will also find it helpful if you ever need to have someone else operate your system for you. Anyone should be able to get the system “On Line” and calling people, without help, if they follow these simple steps.

4) Press 1 and start saying your message.

5) When you are done talking, press will show the following:

Escape

and it

Get Response 0-9 or * #=Next

6) Enter: 9 then #; the system will now play your message back and return to

•

Record A One Question

•

Term Definitions

<PAUSE> = wait 2 seconds

•

Initial Setup

1) Plug power adapter to 110VAC and into the BA1000 and wait until it shows the following:

0-Menu-Ver 2.9-A –Press a Number-

2) Enter: 4, # and it will show the following:

Current File = 0 #=Next 0-9 or *

3) Enter: #,

4) Now enter the default (local) area code the system will be calling

•

Record An Announce

<PAUSE>, *, #, <PAUSE>.

FROM

, then #.

ONLY Message

Message

To record a basic message and ask for some

information at the end, do the following:

1) Press following:

Escape

0-Menu-Ver 2.9-A –Press a Number-

2) Enter: 8, #,

3) Have your message ready and insert the Microphone when it shows the following:

Mic in & Press 1

4) Now press 1 and immediately start saying your message.

5) When you are done talking, press will show the following:

Get Response 0-9 or * #=Next

and wait until it shows the

<PAUSE>, 1

Escape

and it

To record a basic message, where you don’t want any information from the people you are calling, do the following:

1) Press

following:

Escape

and wait until it shows the

0-Menu-Ver 2.9-A

–Press a Number-

2) Enter: 8, #,

3) Have your message ready and insert the

Microphone when it shows the following:

<PAUSE>, 1

Mic in & Press 1

Version 2.90 Page 2

6) Enter: * then #; the system will now play your message back and return to

•

Dial A Range of Numbers

1) Press following:

Escape

and wait until it shows the

0-Menu-Ver 2.9-A –Press a Number-

2) Enter: 2 then # and it will show the following:

1=NEW from Start 3=Add to End

3) Press 1 and it will show the following:

0-Entry> 00000 N

4) Enter: *, 8, # and it will show the following:

STARTING phone #

5) Enter the starting phone number exactly as you would dial it, then #, #; i.e. it will show the following:

7 8 6 0 0 0 0 # #

, and

0-Entry> 00000 N Making Numbers

6) When it shows the following, press *, 9, #:

0-Entry> 00000 N

4) Enter each phone number exactly as you would dial it, followed by #.

5) After you have entered the last number, enter:

, and it will show the following:

9, #

0-Entry> 00000

---- #=Dial ----

6) Now press # and the system will call those numbers.

7) The system will show the following when done:

End of Session

--- Press # ---

0-Entry> 10000 N

7) When it shows the following, press # and the system will start dialing:

0-Entry> 00000

---- #=Dial ----

8) The system will show the following when done:

End of Session

--- Press # ---

9) Press # to return to

•

Dialing Specific Phone

Numbers

1) Press following:

Escape

and wait until it shows the

8) Press # to return to

•

Add #'s to No Dial List

To add phone numbers to the

so the unit won't call them, do the following:

1) Press following:

Escape

and wait until it shows the

Do Not Dial

list,

0-Menu-Ver 2.9-A –Press a Number-

2) Enter: 4 then # and it will show the following:

Current File = 0 #=Next 0-9 or *

3) Enter: * then following:

Escape

and it will show the

N-Menu-Ver 2.9-A –Press a Number-

0-Menu-Ver 2.9-A –Press a Number-

2) Enter: 2 then # and it will show the following:

1=NEW from Start 3=Add to End

3) Press 1 and it will show the following:

Version 2.90 Page 3

NOTE

top left.

5) Enter: 2 then # and it will show the following:

: The display now shows an “N” in the

1=NEW from Start 3=Add to End

6) Press 3 and it will show something like the following:

N-Entry> 00000 N

N-Edit>

7) Enter each FULL phone number (including Area Code) to

8) When finished entering numbers, press and it will show the following:

dial, followed by #.

NOT

Escape

N-Menu-Ver 2.9-A –Press a Number-

9) Enter: 4 then # and it will show the following:

Current File = N #=Next 0-9 or *

10) Enter: 0 then following:

Escape

and it will show the

0-Menu-Ver 2.9-A –Press a Number-

•

Remove a # from No Dial List

To remove a phone number from the

list, do the following:

Dial

1) Press following:

Escape

and wait until it shows the

0-Menu-Ver 2.9-A –Press a Number-

Do Not

6) Enter: *, 3, # and it will show the following:

- Search Mode -

7) Now enter the phone number you are trying to find, then #. If it cannot find the number, it will show the following; then skip to step 14:

N-Edit>

8) If it finds the number, it will show the number in the following screen:

1=Change 3=Next 19167866186

9) You can press 1 if this is the correct number to change, or 3 to keep looking.

10) After pressing 1 to change, it will show the following:

N-Edit> 00000 N 19167866186

11) Press # and the “N” in the top right will be blinking.

12) Press/release the * ten times to change the “N” to an “x” as as follows:

2) Enter: 4 then # and it will show the following:

Current File = 0 #=Next 0-9 or *

3) Enter: * then following:

Escape

and it will show the

N-Menu-Ver 2.9-A –Press a Number-

NOTE

top left.

5) Enter: 0 then # and it will show the following:

Version 2.90 Page 4

: The display now shows an “N” in the

N-Edit> 00000 x 19167866186

13) Press # and it will show the following:

N-Edit>

14) Press follows:

Escape

to finish and return to

N-Menu-Ver 2.9-A –Press a Number-

15) Enter: 4 then # and it will show the following:

Current File = N #=Next 0-9 or *

16) Enter: 0 then following:

Escape

and it will show the

0-Menu-Ver 2.9-A –Press a Number-

•

Play your Responses

“Permanent Caller ID Block” put on your line, 2 way, do the following steps.

1) Press following:

Escape

and wait until it shows the

0-Menu-Ver 2.9-A –Press a Number-

2) Enter: * then # And it will show the following:

Set CURRENT Time 1=Change #=Next

1) Press following:

Escape

and wait until it shows the

0-Menu-Ver 2.9-A –Press a Number-

2) Enter: 9 then # and it will show the following:

0=Play <<00000>> 1=Back 2=Advance

3) From this screen, you can: play your responses by pressing 0, skip a response by pressing 2, or go back to the last response by pressing 1. It will play each response, one after the other, until it has played all of them. The system will beep at you 4 times after playing the last response. You can stop the playback of any response by pressing

4) To exit, you need to be at the following screen:

Escape

0=Play <<00000>> 1=Back 2=Advance

3) Now, slowly # step (press #, wait 1 sec, then repeat) your way to the entry shown below.

Pre-Dial String 1=Change #=Next

4) Now press 1 then

5) Enter: *, 3, 6, 7, *, 1, #.

6) Now press automatically dial tone before dialing each phone number.

•

Stop Dialing For A Given

<PAUSE>

Escape

and you are done, it will

*67

and wait for return dial

Day

To keep the system from dialing on some day

during the week, do the following:

1) Press following:

Escape

0-Menu-Ver 2.9-A –Press a Number-

and wait until it shows the

5) Press following:

Escape

and it will show you the

Erase ALL Leads? 1=Yes 3=No

6) Press 1 to erase the leads, or 2 if you want to save them for later.

7) When the system is done, it will return to the

•

Disable Caller ID

sent, using either of two ways: 1 local phone service provider and request to have a

Version 2.90 Page 5

You can stop Caller ID information from being

way, call your

2) Enter: * then # and it will show the following:

Set CURRENT Time 1=Change #=Next

3) Press # and it will show the following:

Set DIALING Time 1=Change #=Next

4) Press 1 and it shows the following:

Enter day, 1 – 7 #=Sunday

5) Select the day you wish to change (1=Sunday, 2=Monday, etc.) then press # and the display will show the following:

Enter START Time

- # = 09:00 –

6) Press # and the display will show the following:

Enter STOP Time

- # = 21:00 –

7) Enter: 0, 9, 0, 0, #, show the following:

Escape

and the display will

Set DIALING Time 1=Change #=Next

8) Press

•

1) Press

Escape

Change Current Time

following:

Escape

to return to

and wait until it shows the

0-Menu-Ver 2.9-A –Press a Number-

2) Enter: *, # and it will show the following:

Set CURRENT Time 1=Change #=Next

3) Press 1.

4) If the day of the week shown is correct, press #, otherwise, choose the correct day (1=Sunday, 2=Monday, etc.) then press #.

5) If the date shown is correct, press #, otherwise enter the correct date then press #.

6) Now enter the current time in MILITARY format, i.e. 9:00 a.m. & 20 seconds = 09 00 20, 8:30 p.m. & 42 seconds = 20 30 42 (everything after 12 noon, add 12 to the hour), then press #.

7) Now press

Escape

and you are done.

Version 2.90 Page 6

Table Of Content

QUICK START SHEET...................... 2

Term Definitions ....................................2

•

Initial Setup ............................................ 2

•

Record An Announce ONLY Message 2

•

Record A One Question Message .........2

•

Dial A Range of Numbers ..................... 2

•

Dialing Specific Phone Numbers ..........3

•

Add #'s to No Dial List .......................... 3

•

Remove a # from No Dial List ..............4

•

Play your Responses ..............................5

•

Disable Caller ID ................................... 5

•

Stop Dialing For A Given Day.............. 5

•

Change Current Time ...........................6

•

TABLE OF CONTENT .......................7

SYSTEM OVERVIEW...................... 10

Save Your Packing............................... 10

•

Introduction ......................................... 10

•

Clock Controlled.................................... 10

System Features ...................................10

•

Sequential Dialing .................................10

Answer Mode......................................... 10

15 Minute Busy Re-Dials..................... 10

•

Multi-File Support............................... 10

•

No Dial List Support............................ 10

•

Phone Connection ................................11

•

Business Telephones ............................ 12

•

Single Line Phones............................... 12

•

Order A Phone Jack ............................12

•

Setup ..................................................... 12

•

Diagnostic Test..................................... 12

•

THE MENU.........................................13

The Escape Button............................... 13

•

2 NUMBER ENTRY...........................13

Area Code Entry.................................. 13

•

Entering Numbers ...............................13

•

Chaining Entries ..................................14

•

Special Codes ........................................ 14

Exiting................................................... 14

•

Advanced Features .............................. 14

•

Backup ...................................................14

Auto Fill Mode ......................................14

Dial Mode ..............................................15

3 DIAL FILE .......................................15

Area Code Entry.................................. 15

•

Variable Start Entry............................ 15

•

No Answer Redials............................... 15

•

Do Not Dial List ...................................15

•

Dialing................................................... 15

•

Pause During Dialing............................. 16

End Of Session ..................................... 16

•

15 Minute Busy Redials....................... 16

•

Volume Control.................................... 16

•

Attended Dialing ..................................10

•

Consent Feature................................... 11

•

16 Digit Pre-Dial String....................... 11

•

Full Number Editing ...........................11

•

Computer Linkage............................... 11

•

Text Printer Support........................... 11

•

Power Out Protected ...........................11

•

INSTALLATION ............................... 11

Location ................................................ 11

•

Power ....................................................11

•

Version 2.90 Page 7

4 SELECT FILE .................................16

Dial File Select...................................... 16

•

Area Code Entry.................................. 16

•

5 DISK TOOLS...................................17

Format Disk.......................................... 17

•

Copy Prompts ...................................... 17

•

Copy Do Not Dial List ......................... 17

•

6 DIAL REPORT................................17

Total Calls ............................................17

•

Leads .....................................................17

•

Hang Ups .............................................. 18

•

Busies ....................................................18

•

No Answers........................................... 18

•

Fax Machines .......................................18

•

Recorded Messages.............................. 18

•

Answering Devices............................... 18

•

7 ORDER TAKING............................18

Manual Activation ............................... 18

•

Volume Control.................................... 18

•

8 OUT MESSAGES............................19

Recording Prompts.............................. 19

•

Prompt Codes ........................................19

Branching............................................... 20

Using Branches...................................... 20

Playing Standard Prompt ................... 20

•

Playing Answering Machine Prompt . 20

•

Record Answering Machine Prompt .20

•

Recording Answering Machine ONLY

•

Prompt....................................................... 21

Volume Control.................................... 21

•

9 IN MESSAGES ................................21

Playing Response Files ........................22

•

Play the Last Response File ................22

•

Skip a Response File............................ 22

•

Exit Playback Mode............................. 22

•

Volume Control.................................... 23

•

0 MEMORY EDIT .............................23

Edit A Phone Number ......................... 23

•

Dialing Status ........................................23

Mark Deletes ........................................23

•

Search Mode......................................... 23

•

Duplicate Delete ................................... 24

•

File Restore........................................... 24

•

Exiting Edit Mode................................ 24

•

* SYSTEM SETUP.............................24

Change The Time/Date........................ 24

•

Set The Current Day ..............................24

Set The Current Date ............................. 24

Set the Current Time.............................. 25

Set The Dial Times............................... 25

•

Select The Day To Change.................... 25

Set The Start Time................................. 25

Set The Stop Time .................................25

Load/Save Defaults ..............................25

•

Factory Defaults ....................................25

Load/Save To File.................................. 25

Line Feed .............................................. 26

•

Dial Mode .............................................26

•

Consent Mode ...................................... 26

•

Transfer Beep Mode............................ 26

•

Pulse Dial Rate .....................................26

•

Speaker Mirror ....................................27

•

Mic AGC............................................... 27

•

Mic AGC Compression ....................... 27

•

Delete Hang up Files............................ 27

•

No Answer Rings ................................. 27

•

Answer Detect Mode............................ 28

•

0 = Normal Mode .................................. 28

1 = Hello Mode...................................... 28

2 = Answering Machine Only Mode ..... 28

3 = HTAD Mode.................................... 28

No Response hang up ..........................28

•

In Ring Delay .......................................28

•

Attended Mode..................................... 28

•

0 = Unattended....................................... 29

1 = Front Attended................................. 29

2 = End Attended................................... 29

3 = Both Attended.................................. 29

Redials................................................... 29

•

Talk Limit............................................. 29

•

Talk Pause ............................................ 29

•

Sense Level ...........................................29

•

Pre-Dial String ..................................... 29

•

Total Calls ............................................30

•

APPENDIX ......................................... 30

24 hour time format............................. 30

•

Version 2.90 Page 8

Dialing Status Codes............................ 30

•

Special Entry Codes............................. 30

•

Outgoing Prompt Codes...................... 30

•

Trouble shooting.................................. 30

•

Reset System Setup.............................. 31

•

Disconnect methods............................... 31

Disconnect problems .............................31

Customer Support ............................... 31

•

Warranty Repair .................................31

•

Non-Warranty Repair......................... 31

•

Service Warranty................................. 31

•

ONE YEAR LIMITED WARRANTY

..............................................................32

Version 2.90 Page 9

•

System Features

System Overview

•

Save Your Packing

You MUST save ALL packing material supplied with this unit. If the system must be sent in for any reason and you do not use the supplied packing material, you WILL be charged for the replacement of this material. This packing material has been designed to give the system maximum protection during the shipping process.

While every precaution has been taken in preparation of this OPERATION MANUAL, the manufacturer does not assume any liability for errors or omissions. The manufacturer reserves the right to make changes in the specifications of this unit at any time without notice.

•

Introduction

The BA-1000 is an automatic telecommunications dialing system. A list of phone numbers, or a range of phone numbers, is entered into the system and an outgoing message is recorded. The system then dials each number. When the call is answered, the BA-1000 carries on a two-way conversation, asks questions, and records the answers.

When the call is completed, the system immediately dials the next programmed number automatically. The BA-1000 can also be used in the

Order Taking

Clock Controlled

The BA-1000 is completely clock controlled. The system will only dial when you want it to. A different time period can be selected for each day of the week. The system can be programmed to dial only on selected days if desired. Set the clock to dial from 9:00 a.m. to 9:00 p.m. then let it run. The BA1000 can keep calling people day after day, week after week. The BA-1000 is engineered for continuous operation.

The BA-1000 also has an important safety feature which prevents the system from dialing past 9:00 p.m. and before 9:00 a.m. This will prevent the system from calling potential prospects too late or too early in the day.

mode to answer incoming calls.

Sequential Dialing

You simply enter the starting and ending number and the unit will dial all of the numbers in between. You may also omit blocks of numbers that you do not wish to dial. This allows you to skip over unused numbers in your exchange. 10,000 numbers can be programmed to dial in less than 20 seconds. The system can hold up to 100,000 phone numbers for a single dialing session.

Answer Mode

In answer mode the BA-1000 will answer incoming calls only. It can be setup to ask a series of questions and record the responses. The time and the day of each call is recorded after each message. The unit also features an adjustable ring delay that allows the user to control when the unit will answer the telephone. A manual mode is also provided in this mode so that the unit can be operated in a manual soliciting mode.

•

15 Minute Busy Re-Dials

If a number is number to the busy dial list and, after 15 minutes, go through and retry all the

•

Multi-File Support

The system supports 10 dialing files; each dialing file can hold up to 100,000 phone numbers.

•

No Dial List Support

The BA-1000 supports a 100,000 number, editable, DO NOT DIAL list that the unit cross references against the dialing list to be sure it doesn’t dial people it shouldn’t.

•

Attended Dialing

The system normally works without an operator present; but it can alert an operator when the called party wants to talk with him. The unit can alert the operator before it plays the message, after it plays the message, both before and after playing the message and in an on-demand basis. The operator can decide whether to talk with the person or go on to the next call.

, the system will add the

BUSY

calls again.

BUSY

Version 2.90 Page 10

•

Consent Feature

•

Power Out Protected

This feature allows you to ask for the called party’s consent before playing the message. The person must dial a digit on his phone if he wants to hear the message; if he doesn’t, the unit hangs up. This feature can be setup in two different modes, Dial to listen and Dial to disconnect. This is the most reliable form of disconnect available.

•

16 Digit Pre-Dial String

The BA-1000 supports a pre-dial string of up to 16 digits. The pre-dial string can contain touch tone digits and control codes that are dialed before each phone number; and it includes features such as variable pause, return dial tone detect, long touch tones and touch tone * and #.

•

Full Number Editing

The BA-1000 has an edit mode which allows the user to edit telephone numbers in the dialing files. It also has a feature that will automatically delete duplicate numbers in memory, and a search mode that allows the user to search for a specific number. The unit also has a fast scan feature for a quick view of the numbers and their dialing results.

•

Computer Linkage

With the use of our optional software package, telephone numbers can be converted and stored directly to the ZIP cartridge the BA-1000 uses. Then, just put the ZIP cartridge into the BA-1000 system and it is ready to call those numbers. This means that numbers from a database, or a purchased mailing list, can be transferred directly into the BA1000 system.

•

Text Printer Support

A printer can be directly connected to the BA1000 to provide the ultimate in record keeping for your dialing sessions. The system will print the: entry position of the phone number, the phone number, the number of dialing attempts for that phone number, the number of times that phone number has been logged as a “LEAD”, the date that phone number was last logged as a “LEAD”, the date that phone number was last called, any polling question results and the call status of the phone number.

The numbers stored on disk and the setup and clock information is backed up with a 10 year battery. If power fails at any time, the unit will remember if it was dialing or in answer mode, and it will pick up where it left off.

Installation

•

Location

When selecting a location for the system, the following conditions within warranty:

Temperatures above 95°F.

Temperatures below 65°F.

Carpeted areas that produce Static Electricity.

High dust/tobacco smoke areas.

Exposure to direct sunlight.

The SYSTEM and the POWER CUBE should be located in a well ventilated area. It should be noted that the POWER CUBE can get quite warm during operation. Make sure that both a three-prong power outlet and a proper telephone jack are within six feet of the installation site.

•

Power

The SYSTEM can be used on a three-prong grounded 110VAC power outlet. This is needed for proper protection of the unit's circuitry. Power circuits that are used for any heavy equipment such as large freezers, blowers, heaters, copiers, or any electrical equipment that contains large motors, should be avoided. Heavy electrical equipment can cause power glitches over the power line which could interfere with the operation of the system. If your power lines are excessively noisy a power filter MIGHT solve the problem.

•

Phone Connection

The system's telephone line requirements are the same as a standard telephone. Its connection to the telephone line is the same as any NORMAL

MUST

be avoided to stay

Version 2.90 Page 11

single line telephone that you could buy at any department store.

•

Business Telephones

The display shows the initial splash screen:

This system is not compatible with modular jacks used for multi-line ELECTRONIC PHONE SYSTEMS. To connect the SYSTEM to this type of phone system an RJ-11 jack must be ordered from your local telephone company. It should be noted that when the SYSTEM is used, the line indicator lights on the phone system will not show the line as being used.

•

Single Line Phones

If you have a single line phone it is probably connected to a small modular jack. Simply unplug the phone and plug the system in. If you wish to have both the phone and the system connected at the same time you can plug the phone into the PHONE jack on the back of the BA-1000.

•

Order A Phone Jack

If you need to order a jack from the telephone company you will need the following information:

FCC No: AP494N-64812-MA-E

Then the system will calibrate the microphone input. Make sure the no audio source or microphone is PLUGGED in while the system says:

Remove MIC While

Calibrating!

After 8 seconds, the system will show:

Now POWERING UP

primary systems.

Then the system will show:

- Initializing -

-- Zip Drive --

Then it will test the ZIP drive, showing:

Testing Zip Disk

– Please Wait -

RINGER EQ.:0.0B

USOC No (Jack type) RJ-11, RJ-12, or RJ-13

(See telephone connection)

•

Setup

1) Connect the cord from the POWER CUBE to the BA-1000.

2) Plug the POWER CUBE to a power outlet. The BA-1000 will turn on automatically.

CAUTION: Do NOT disconnect the POWER CUBE from the BA-1000 while it is performing disk access functions. Doing so will corrupt the data on the disk and will require that you reformat the disk before using it again.

3) Connect one end of the MODULAR CORD to the BA-1000 and the other end to your RJ-11 telephone jack.

•

Diagnostic Test

Every time that the BA-1000 is powered up, it

performs a series of diagnostic tests as follows:

Then it will test all the files on the system,

showing:

-Testing Files-

- Please Wait -

Then it will test the LEAD files, showing:

Counting 00000 All Lead Files

The system will update the number in the top right to show the current file being tested. When all tests are done the system will show the following:

>System On Line<

100% Functional!

Then the system will put you at the

0-Menu-Ver 2.9-A

–Press a Number-

Version 2.90 Page 12

The Menu

or making any selections, the # button must be pressed.

•

The Escape Button

When the BA-1000 is at the all power down after 5 minutes of inactivity. You can return the unit from power down by pressing any button. The system. If you press the times, the system will return to the functions of the system are accessible from this point. At

is the starting point of the

, the display will look as follows:

MENU,

Escape

it will shut

button enough

. All

0-Menu-Ver 2.9-A

–Press a Number-

The number on the top left is the current Dial File in use. Ver 1.0 is the current version of the program. The letter on the top right is the country code; A for American, J for Japan. To view the different choices that the each number one at a time. Once you have found the function you wish, press the # key. The consists of the following items:

2 – NUMBER ENTRY

telephone numbers into a dialing file.

3 – DIAL FILE

file.

4 – SELECT FILE

number file to dial and enter local area codes.

5 – DISK TOOLS

copy utilities.

6 – DIAL REPORT

last dial session.

7 – ORDER TAKING

calls.

8 – OUT MESSAGES

RECORD the outgoing messages.

9 – IN MESSAGES

recorded responses from a dial session.

* - SYSTEM SETUP

clock information and the operating parameters of the unit.

0 – MEMORY EDIT

change and delete phone numbers stored in a dial file.

# – ENTER BUTTON

operation of the BA-1000 the # button is used as the

ENTER BUTTON

= Dial a telephone number

= Disk formatting and file

. After entering phone numbers

offers simply press

= Used to enter

= Select a telephone

= Displays totals from the

= Answers incoming

= Used to TEST or

= Used to play back the

= Used to change all

= Used to inspect,

= Throughout the

The

Escape

most operations. If you press the button enough, it will return you to the

button is used to abort/back out of

2 Number Entry

This mode is used to enter phone numbers into

a dialing file. To enter this mode press

<PAUSE>, 2, #

; the screen will look as follows:

1=NEW from Start 3=Add to End

Press 1 to erase the previous numbers and enter new ones, or press 3 to start adding numbers to the end of the file. Your current is shown in the top right of the display, followed by the status of the phone number, as follows:

ENTRY POSITION

0-Entry> 00000 N

•

Area Code Entry

If you enter this mode, and you have not entered the local area code, the system will first show the following:

Enter Local Area

Code, # =

You MUST enter the area code the system will be calling from, then #. You can enter * then # to remove an area code.

•

Entering Numbers

Both local and long distance numbers may be entered as desired. The minimum length of each phone number is seven digits and the maximum is eleven digits (long distance digit, area code and phone number); an entry can hold up to 16 digits total. If you fill the dialing file with numbers, the system will beep, save the numbers and return you

Escape

Version 2.90 Page 13

to the 100,000 phone numbers.

area code (see number just like you would dial it on a phone on that line, then press #; i.e. 786-1234 would be entered as follows:

To enter numbers within your default (local)

. Each dialing file will hold up to

4 Select File

), simply enter the

7 8 6 1 2 3 4 #

To enter other local area code numbers (see 4

Select File), enter the area code, phone number then

; i.e. 916-786-1234 would be entered as follows:

9 1 6 7 8 6 1 2 3 4 #

Full long distance numbers, like 1-916-786-

1234, would be entered as follows:

1 9 1 6 7 8 6 1 2 3 4 #

If you just enter a seven digit number, the system will add the default area code and long distance digit to complete the number; but, during dialing, these will be automatically removed. Likewise, if you enter a local area code number, the system will add the long distance digit; but, it will remove the digit when it dials the number.

– Dial the rest of the phone number string as

touch tones.

•

Exiting

To exit from this mode you can press *, 9, #,

<PAUSE>, # DIAL FILE

return to the main menu.

•

Advanced Features

All of these advanced features are accessed from the main Number Entry screen; once you have entered

and the system will go directly to

mode, or you may press

Number Entry

mode.

Escape

Backup

If you’re entering numbers, and find that you made a mistake on a previous number, simply press

*, 7, #

want, then you can add to the end of the number or enter several digits to clear the display and enter a new number. When you press #, the new number will be saved and you will go to the end of the file.

enough times to back up to the entry you

•

Chaining Entries

Chaining entries allows you to use special codes at the beginning of a phone number. You can chain as many entries together as you need to. If the last file entry is a chained entry, the system will not allow you to exit have to enter a regular number to exit. To chain an entry to the next one, enter a * as the last character in the entry string. If the entry is already 16 digits long, pressing * will save it and make it a chained entry.

NUMBER ENTRY

mode; you

Special Codes

Special Codes make the system perform different functions before dialing a normal phone number. Special codes they cannot be part of a telephone number. The following is a list of the special codes the BA-1000 allows:

– Dial the next touch tone digit for 5

*00

seconds.

to 09 – Pause for 1 to 9 seconds.

*01

– Wait for return dial tone.

– Wait for 5 seconds of silence.

– Dial a touch tone *.

– Dial a touch tone #

MUST

have their own entry,

Auto Fill Mode

You can have the system automatically

generate a range of phone numbers by using the

AUTO FILL

. The display will show the following:

STARTING phone #

You enter a seven to eleven digit starting phone number (no *’s allowed), followed by #. The display will show the following:

END suffix (4)

9999

The system will use the default of press #; or you can press any digit to clear the display, then enter a new 4 digit end suffix (no *’s allowed), followed by #. The end suffix is the last four digits in the phone number that you don’t want to go past. Once this is entered, the system will show the following:

0-Entry> 00000 N

Making Numbers

mode. To use this feature press *, 8,

if you

9999

Version 2.90 Page 14

You can stop the auto-generation at any time by pressing the the current entry number it is generating in the top right of the display. When finished, you will be at the end of the file and you can continue with regular number entry or use

Escape

button. The system will show

AUTO FILL

mode again.

Dial Mode

redial feature is controlled by the in the

SYSTEM SETUP

•

Do Not Dial List

During a dialing session, the system will not dial any phone numbers that match those entered into the

DO NOT DIAL

(see * System Setup).

list.

REDIALS

setting

You can go directly to

pressing *, 9, #,

<PAUSE>, #

DIAL FILE

mode by

3 Dial File

Memory dialing allows the user to dial the phone numbers that are stored in the current dialing file. To enter this mode press

. The display will show the following:

3, #

0-Entry> 00000

---- #=Dial ----

•

Area Code Entry

If you enter this mode, and you have not entered the local area code, the system will first show the following:

Enter Local Area

Code, # =

Escape, <PAUSE>

•

Dialing

On entering this mode, if you have not recorded an outgoing message Prompt, the system will beep 4 times and show the following before returning to Menu:

** No message **

prompt recorded!

If you haven’t entered any phone numbers to dial, the system will beep 4 times and show the following before returning to Menu:

No numbers found

in current file!

Before the system calls each number, it will search for the next callable number and display the following during the search:

0-Entry 00000

Finding Entry

You MUST enter the area code the system will be calling from, then #. You can enter * then # to remove an area code.

•

Variable Start Entry

You can press # to dial from the start of the file, or press any number and you can enter a different starting entry number followed by # (variable starting position). If you use the variable starting position, the dialing will start from the position you enter and continue dialing to the end of the file.

•

No Answer Redials

When the system has dialed the entire file, it will start dialing at the beginning; dialing only

ANSWER

Version 2.90 Page 15

and

BUSY

calls. The

NO ANSWER

When the system finds a good entry, it tries to grab the line. If the line is in use, the system will wait for the line to become available and it will show the following:

Dial Tone Search

* Line In Use! *

Once the line is free, the system will search for a dial tone, and display the following:

Dial Tone Search

The system must receive 1 second of solid dial tone before it will start dialing. If it does not detect dial tone within 6 seconds the system will release the line and display the following:

- No Dial Tone -

After 6 seconds, the system will repeat the process until it gets dial tone, then it will dial the entry. After the system finishes the call, the system will release the line and display the result for one second, as follows:

0-Entry> 00000 C

----- Lead -----

Pause During Dialing

While the system is showing the result, see above, you can press the # button to pause the dialing process and the display will show the following:

Paused-Continue?

1=Yes 3=No

You can leave the system like this until you are ready to continue dialing, then just press 1 and the system will pick up where it left off; or you can press 3 or

•

dialing, it will return to the

•

Escape

End Of Session

When the system reaches the end of all the

15 Minute Busy Redials

to return to the

called party hears, and it only adjusts the volume for Dial File and Order Taking modes.

volume can only be adjusted while the system is: waiting for an answer, playing the message or listening/recording user input, during a dial session.

NOTE: This

4 Select File

This mode is used to select the dialing file to use/edit and to enter the default area code and other local area codes. To enter this mode press

<PAUSE>, 4, #

•

Dial File Select

You can select a different file for number entry/editing by pressing the display will show the following:

Escape, <PAUSE>, 4, #

Current File = 0

#=Next 0-9 or *

Now you can change the dialing file, by entering a number from 0 to 9 followed by #. The default dialing file is 0. If you press *, you will select the show an N for the file number in the top right; if you select this file, you can edit/add/delete it, but you will not be allowed to enter a dialing session with it. You can exit by pressing pressing #.

DO NOT DIAL

file, and the display will

Escape

or continue by

Escape

;

When busy numbers are encountered, the system will log them into a busy re-dial table and, after 15 minutes, call them at the next opportunity. If the system cannot get through to a busy number after 8 consecutive tries, it will remove the entry from the busy re-dial table.

•

Volume C ontro l

The volume on the BA-1000 can be increased by multiple pressing/releasing of the 9 button. You can decrease the volume by multiple pressing/releasing of the 7 button. At min volume, the speaker is completely off and trying to go lower does nothing. At max volume, trying to go higher does nothing. The volume control only adjusts the volume you hear over the speaker, not what the

Version 2.90 Page 16

•

Area Code Entry

You must enter your local area code by pressing show the following:

Escape, <PAUSE>, 4, #, #

; the display will

Enter Local Area

Code, # =

You MUST enter the area code the system will be calling from, then #. You can enter * then # to remove an area code.

5 Disk Tools

The BA-1000 offers several basic disk utilities by pressing you can format the disk to prepare it for operation, you can copy your phone number files, and you can copy your message files.

•

Format Disk

This option allows you to format a ZIP 100 disk to prepare it for usage in the system. To enter this mode, press will show the following:

Escape, <PAUSE>, 5, #

. In this mode,

and the display

•

Copy Prompts

This option allows you to copy the outgoing message and TAD prompts from one disk to another disk. To enter this mode, press

and the display will show the following:

5, #, 3

Escape, <PAUSE>

1=Copy Prompts

3=Next Option

Press 1 and the system will start copying the prompts from the current ( prompt you for the needed.

•

Copy Do Not Dial List

MASTER

and

) disk and

SLAVE

disks as

1=Format Disk 3=Next Option

Press 1 and the display will show:

1=Quick Format 3=Full Format

Normally you will press 1 for a quick format. If you suspect the disk may have bad spots, you can press 3 and the system will perform a complete format, erasing all data on the disk and swapping the bad spots for good ones. If you select the full format, the display will show:

Formatting Disk

- 00% Complete –

When the formatting completes, or you selected

, the display will show:

Formatting Disk

- Please Wait –

This option allows you to copy the

DIAL LIST

this mode, press the display will show the following:

from one disk to another disk. To enter

Escape, <PAUSE>, 5, #, 3, 3

DO NOT

and

1=Copy No List 3=Next Option

Press 1 and the system will start copying the

DO NOT DIAL LIST

disk and prompt you for the disks as needed.

from the current (

MASTER

and

MASTER

SLAVE

6 Dial Report

This mode allows you to view the basic breakdown of the calls from the last dial session. To enter this mode press move through the report just press the # button at each new entry.

•

Total Calls

Escape, <PAUSE>, 6, #

. To

)

When the formatting is totally finished, the

display will show:

Format Complete

--- Press # ---

When you press #, the system will go through the initial diagnostic testing, and test the newly prepared disk, then return you to the

Version 2.90 Page 17

This entry shows the total phone call attempts the system made during the last dial session. Press to continue to the next entry, or press return to the

•

Leads

This entry shows the total leads the system detected during the last session. A lead is our term for a completed call; a call where the person listens

Escape

to the entire message and responds where needed. Press # to continue to the next entry, or press to return to the

Escape

outgoing message Prompt, the system will beep 4 times and show the following before returning to Menu:

•

Hang Ups

This entry shows the total hang ups the system detected during the last session. Press # to continue to the next entry, or press

•

during the last session. Press # to continue to the next entry, or press

•

system detected during the last session. Press # to continue to the next entry, or press to the

•

detected in the last session. Press # to continue to the next entry, or press

Busies

This entry shows the total busy calls detected

Escape

No Answers

This entry shows the total unanswered calls the

Fax Machines

This entry shows the total fax machines

Escape

to return to the

Escape

to return to the

Escape

to return to the

to return

No numbers found in current file!

When you enter this mode the display shows:

Messages> 00000

The system will wait in this mode for a call to ring in. When the system detects an incoming call it will show the following during each ring:

<-Line-Ringing->

Once the number of rings is reached (see * System Setup), the system will activate and process the call. After the call finishes, the system will reset and wait for the next call.

•

Manual Activation

You can manually activate the system by pressing # when the display shows the following:

•

Recorded Messages

This entry shows the total recorded messages the system detected during the last session. Press to continue to the next entry, or press return to the

•

Answering Devices

This entry shows the total answering machines the system detected during the last session. Press to continue to the next entry, or press return to the

Escape

7 Order Taking

This mode allow you to make the system work as a multi-question answering machine. You enter this mode by pressing entering this mode, if you have not recorded an

Escape, <PAUSE>, 7, #

. On

Messages> 00000

The system will then process the call as if

someone had called into the unit.

You can return to

•

Volume C ontro l

volume can only be adjusted while the system is: playing the message or listening/recording user input, during an answered call.

by pressing

NOTE: This

Escape

Version 2.90 Page 18

8 Out Messages

stops on its own, the system will remove the silence at the end of the message.

This mode allows you to record and play the outgoing message prompts. You enter this mode by pressing this mode the display shows:

Escape, <PAUSE>, 8, #

. When you enter

1=Record 3=Play

2=Ans Device Msg

•

Recording Prompts

This mode allows you to record new outgoing prompts. You enter this mode by pressing

show:

; the display will

Escape

Erasing Prompts

- Please Wait –

When the old prompts have been completely erased, the display will show:

Mic in & Press 1

Now insert your microphone, make sure you have worked out your new message and practiced it, then press 1 to start recording; the display will show:

Recording Prompt

B#00 Escape=STOP

The 2 numbers on the bottom the left, above, indicate the current message branch file number. You must start dictating your message immediately when the above message appears. When you reach a question point in your message (you need to ask the called party for some information), press end the current prompt, or just be silent for the

period. The display will then show:

Pause

Escape

Talk

Get Response

0-9 or * #=Next

NOTE: If you record a message, and don’t talk at the end so the system

Prompt Codes

Now you can choose one of the following prompt codes by pressing the corresponding number followed by #.

0 = Redo This Prompt

redo the prompt if you make a mistake during recording it.

1 = Get Number Input

to request a touch tone phone number to be input from the called party.

2 = Get Poll Input

poll the called party. A polling input can accept a touch tone digit from 0 to 9. The system can ask up to 8 different polling questions per call.

3 = Get Branch Input

to give the called party the option to branch from the current message prompt to any of up to 9 other prompts. The only limit on branching is the size of the disk.

4 = Get Response

request recorded audio from the called party.

5 = Voice Consent

system to listen to the called party without recording anything; useful for the variable

feature (see 0 System Setup).

6 = Tone Consent

system to listen for a touch tone digit from the called party. See 0 System Setup for instructions on setting up how this feature is interpreted.

7 = Remove # Input

called party the option of having the system add their phone number to the system will not call them again. This prompt does not impact the variable feature in any way.

8 = Get Alert Input

called party to alert you when he wishes to talk with you. This is similar to attended mode, except that when you have finished with the called party, the system goes to the next call and does not play any more prompts to that called party.

9 = End of Prompt

to end the current message prompt.

* = Response & End

request recorded audio from the called party then it tells the system to end the current message prompt.

– This allows you to

– This code allows you

– This code allows you to

– This code allows you

– This code allow you to

– This code allows the

No Response Hang

– This code allows the

– This code give the

Do Not Dial

No Response Hang Up

– This code allow the

– This code tells the system

– This code allow you to

file, so the

Version 2.90 Page 19

Once you have selected a transfer code, and pressed #, the system will start recording the next prompt (unless you chose 9 End of Prompt).

When you have finished recording your prompts, and have entered the

Response & End

or have you start recording the the order they were entered in the prompt file.

(if you didn’t record any

codes, the system will return you

End of Prompt

Branch

prompts in

codes)

Branching

Branching allows the called party the opportunity to branch from the current prompt file to any of 9 other prompt files. You can also branch, from any of the other branches, to a new set of branches. You can branch up to 99 times; attempting to branch more than 99 times will cause the system to erase all the current prompts and return you to below, tell you the current prompt file. As you progress to other branches, this number will increase.

Recording Prompt

B#00 Escape=STOP

. The first 2 digits to the right of

File

for Branch 1, dial a 2 for Branch 2, dial a 3 for Branch 3 or just stay on the line to continue with this message.

•

Playing Standard Prompt

This mode allows you to play the current

outgoing prompts. You enter this mode by pressing

Escape, <PAUSE>, 8, #, 3, 1

Playing Prompt B#00 Escape=STOP

When the system reaches the end of the current message prompt, it will show the code in the bottom line as follows:

[Transfer Codes]

Get Number Input

The system will continue playing all the prompt files until the last one is finished, then it will return you to the

•

Playing Answering

; the display will show:

Using Branches

When you select a Branch code, the unit will

ask you for the number of branches you need.

Branches? 1-9

Remember, the file you are currently recording is the default, fall through; so, if the customer doesn’t dial anything, the system will keep playing the current file. After you enter a number from 1 to 9, for how many branches you want off of the current file, the system will start recording the next message in the current file. When you end the current file, the system will have you record each branch file, one after the other, until all branches are finished.

NOTE: When you ask the customer, in your message, to dial a touch tone digit to go to a different branch, ask for the number directly related to the branch; i.e. 3 branches mean the message would say, dial a 1

Machine Prompt

This mode allows you to play the answering

device prompt. You enter this mode by pressing

Escape, <PAUSE>, 8, #, 3, 3

; the display will show:

Playing Prompt B#00 Escape=STOP

The system will return you to the

it finishes playing the prompt.

•

Record Answering

when

Machine Prompt

This mode allows you to record the answering machine prompt that will play when the system calls an answering machine in You enter this mode by pressing

<PAUSE>, 8, #, 2

; the display will show:

Normal Dialing

Erasing Prompts

- Please Wait –

mode.

Escape

Version 2.90 Page 20

When the old prompt has been completely

erased, the display will show:

Now, press # and record your main message,

and the display will show the following:

Mic in & Press 1

Now insert your microphone, make sure you have worked out your new message and practiced it, then press 1 to start recording; the display will show:

Recording Prompt

B#00 Escape=STOP

The right 5 digits show elapsed recording seconds. Start dictating your message when the above message appears. Press # to end the current prompt, then the system will play the prompt back to you and the system will return you to the

•

Recording Answering

Machine ONLY Prompt

The following steps allow you to record the outgoing prompt for Answering Machine Only Mode (Answer Detect Mode=2). You enter this mode by pressing

<PAUSE>

; the display will show:

Erasing Prompts

- Please Wait –

When the old prompts have been completely erased, the display will show:

Escape, <PAUSE>, 8, #, 1,

Recording Prompt B#00 Escape=STOP

When you are done, press prompt, or just be silent for the The display will then show:

Escape

Talk Pause

to end the

period.

Get Response

0-9 or * #=Next

Now, press 9 then #; the system will play the prompt back to you then return you to the

NOTE: If you record a message, and don’t talk at the end so the system stops on its own, the system will remove the silence at the end of the message.

•

Volume C ontro l

The play volume on the BA-1000 can be increased by multiple press/release of the 9 button. You can decrease the volume by multiple press/release of the 7 button. At min volume, the speaker is completely off. This volume control only adjusts the playback volume you hear over the speaker, not the volume of Dial File or Order Taking modes.

adjusted while the system is playing the message back.

NOTE: This volume can only be

Mic in & Press 1

Now insert your microphone, make sure you have worked out your new message and practiced it, then press 1 to start recording; the display will show:

Recording Prompt

B#00 Escape=STOP

Now, start by recording “Sorry, wrong number”; then press the following:

Escape

, the display will show

Get Response

0-9 or * #=Next

Version 2.90 Page 21

9 In Messages

This mode allows you to play the responses.

You enter this mode by pressing

<PAUSE>, 9, #

response prompts, it will the

shows the following:

Counting 00000 All Lead Files

After the Lead Files have been checked and

counted, the display will show the following:

. If the system hasn’t recorded any

2 times and return to

Beep

. When you enter this mode the display

Escape

0=Play <<00000>> 1=Back 2=Advance

The 5 digit number in the top right of the

display shows the current response file to play.

•

Playing Response Files

Pressing 0 will play all response files, one after the other, starting from the file indicated in the top right of the display. Before each file is played, the system will show the following screen:

Response 00000

Lead Total 00001

The top entry tells you which response is going to be played now, and the bottom entry tells you how many responses are on the drive.

When the system plays a response file recorded from follows:

Dial File

mode, the screen will look as

xxxxxxxx Playing

7866186

number that was dialed; if no number was dialed, the display will keep the x. The bottom will show:

! The time the call came in (the 1

hour, 08 = 8 o’clock, the : is a spacer, then the minute, 02 = 2 minutes after the hour), the last 5 digits are the month the call came in, the / is a spacer, then the day the call came in).

! Any other numbers input from a

code.

Input

! At playback end, it shows the time and date

again.

When finished playing the last response file, the system will beep 4 times, reposition to the first response file and return you to the initial playback mode screen. You can stop the playback at any time by pressing the response file you were just listening to.

•

Play the Last Response

Escape

; this will set the system to play

5 digits are the

Get Number

File

If you play a response file, and didn’t catch all the information the first time, you can press 1, from the initial playback mode screen as follows, and the system will position to the previous response file so you can play the file again.

The x’s on the top left are place holders for the polling responses. When a polling question is asked, the system will replace the corresponding x with the number that was dialed; if no number was dialed, the display will keep the x. The bottom will show:

! The phone number dialed. ! Any numbers input from a

code.

! At playback end, it shows the phone number

dialed again.

When finished playing the response file, the system returns you to the initial playback mode screen. When you have played the last response file, the system will beep 4 time and reposition to the first response file.

When the system plays a response file recorded from

Order Taking

follows:

mode, the screen will look as

Get Number Input

xxxxxxxx Playing

08:02 10/01

0=Play <<00000>> 1=Back 2=Advance

•

Skip a Response File

If you want to skip over a response file, and not play it, you can press 2 from the initial playback mode screen, shown below, and the system will position to the next response file. If you were at the last file already, the system will return you to the first response file.

0=Play <<00000>>

1=Back 2=Advance

•

Exit Playback Mode

When you are ready to return to the MENU, press

Escape

and the system will show the following:

from the initial playback mode screen

The x’s on the top left are place holders for the polling responses. When a polling question is asked, the system will replace the corresponding x with the

Version 2.90 Page 22

Erase ALL Leads? 1=Yes 3=No

Pressing 1 will make the system erase all the response files and return you to will leave the files and return you to

, pressing

status. You can automatically advance to the next

entry by pressing #. The different dialing status’ are as follows:

•

Volume C ontro l

adjusted while the system is playing the responses back.

NOTE: This volume can only be

0 Memory Edit

This mode is used to edit the phone number entries of the current Dial file. You can also access special features such as: Duplicate Delete, File Restore, Computer Linkage and Print Memory. To enter this mode, press the display will show the following:

Escape, <PAUSE>, 0, #

0-Edit>

, and

Dialing Status

= New number, never dialed.

= Lead, a qualified lead response detected.

= Busy number.

= Recorded Message, operator recorded

message.

= Unanswered call.

= Answering Machine.

= Fax Machine.

= Hang Up detected.

= Do Not Dial, set for no dial.

= Chained, this entry chained to the next one.

= Delete, this # will be deleted on exiting

Edit Number

•

Mark Deletes

This feature makes the system go through the entire file and mark all of the contacted phone numbers for deletion (Leads, Hang Ups, Recorded Messages, Answering Machines and Fax Machines). To use this feature, enter

; the display will show the following:

*, 2, #

mode.

Escape, <PAUSE>, 0, #

•

Edit A Phone Number

From this point, you can enter any entry number, from 1 to 5 digits, followed by #; the display will look as follows:

0-Edit> 00000 N

19167866186

The top left number is the current dialing file number, the 5 digits on the top right are the current entry number, the letter on the far right is the dialing status and the full phone number is displayed on the bottom. You can enter a new number by pressing enough digits to clear the current number, enter the new phone number and press #; or just press # if you don’t want to change the number. Now you can change the dialing status by pressing * repeatedly, until the status you want appears, then press #; or just press # if you don’t want to change the dialing

0-Edit> 00000 Marking Deletes

As the system marks the phone numbers, the entry number in the top right will change to show the current entry number.

•

Search Mode

The system incorporates a progressive search mode that lets you enter a string, from 1 to 16 digits long, that the system will search the current dialing file for. To use this feature, enter

<PAUSE>, 0, #, *, 3, #

following:

; the display will show the

Escape

- Search Mode –

If the system finds an entry that matches the input number, you will see the following:

Version 2.90 Page 23

1=Change 3=Next 19167866186

When the system has found a match to your search string, it gives you the option to change the entry by pressing 1, or to find the next match by pressing 3.

•

Duplicate Delete

This mode makes the system search through the current dialing file and mark all duplicates for deletion, so only one entry of each number stays in the file. To use this feature, enter

<PAUSE>, 0, #, *, 4, #

the following:

, and the system will show

Escape

0 Edit> 00000

Duplicate Delete

As the system marks the duplicates, the entry number in the top right will change to show the current entry number. Duplicate Delete can take some time to fully search the file and mark duplicates. If you need to stop this mode, press the

Escape

•

in a file, not marked for deletion, to use this feature, enter

button.

File Restore

This feature restores all of the phone numbers

status. To

New

Escape, <PAUSE>, 0, #, *, 5

; the display will show the following:

0-Edit> 00000

Making #’s New

As the system restores the phone numbers, the entry number in the top right will change to show the current entry number.

•

Exiting Edit Mode

To exit edit screen. When you exit will show the following:

mode, press

Edit

Escape

Edit

from the main

mode, the system

The 5 digits on the top right will show the current entry number as the system compresses the number file and deletes all the entries marked for deletion.

* System Setup

The System Setup mode allows you to change the operating parameters of the BA-1000. To enter this mode, press Following is a list of the setup options in the order

you will encounter them. You can use the # button to advance to the next option, or you can change the option and then press # to proceed.

•

Change The Time/Date

The first option in System Setup is to set the current time. The display will show the following:

Escape, <PAUSE>, *, #

Set CURRENT Time

1=Change #=Next

You can press 1 to change the current time or to proceed to the next option. You can press to exit setup mode.

Escape

Set The Current Day

Press 1 to change the time; the display shows:

Enter day, 1 – 7

#=Monday

The current day will be shown in the bottom of the display. To change the day, press the corresponding number followed by #; i.e. 1 for Sunday, 2 for Monday, etc.

Set The Current Date

Now the display will show:

-- Enter Date –-

# = 01/01/1999

0-Edit> 00000.. Compressing File

Version 2.90 Page 24

The current date will appear in the bottom of the display. You can enter a new date followed by

, or just press # to keep the current date.

Set the Current Time

Now the display will show:

Enter STOP Time

- # = 21:00 –

Enter 24 hr Time

- # = 00:00:00 –

The current time will appear in the bottom of the display. You can enter a new time (in 24 hour format) followed by #, or just press # to keep the current time.

•

Set The Dial Times

This option allows you to set the starting and stopping dialing times for each day of the week; the display will look as follows:

Set DIALING Time

1=Change #=Next

You can press 1 to change the dialing times or to proceed to the next option. You can press to exit setup mode.

Escape

Select The Day To Change

Press 1 to change the time; the display shows:

Now you can enter a new stop time (in 24 hour format) followed by #, or just press # to keep the current time. You cannot enter a time later than 9:00 p.m. Now the system will return you to the initial dialing times screen so you can select another day to adjust. To exit from this mode, press the initial dialing times screen.

•

Load/Save Defaults

This option allows you to reset the system back to factory defaults, save the defaults in a file on the ZIP disk or load the defaults from a file on the ZIP disk. The display will look as follows:

Escape

from

SETUP Load/Save

1=Change #=Next

You can press 1 to load/save the defaults or # to proceed to the next option.

Factory Defaults

The display will now show:

Enter day, 1 – 7 #=Sunday

To change the dialing times for a day, press the

corresponding number followed #; i.e. 1 for Sunday,

for Monday, etc.

Set The Start Time

Now the display will show:

Enter START Time

- # = 09:00 –

Now you can enter a new start time (in 24 hour format) followed by #, or just press # to keep the current time. You cannot enter a time earlier than 9:00 a.m.

Set The Stop Time

Now the display will show:

1=Factory Reset 3=Load/Save File

Pressing 1 will make the system reset the defaults to the factory programmed values and show the following for 2 seconds:

Loading Defaults

- Please Wait –

The system will then return you to the initial load/save screen.

Load/Save To File

Pressing 3 will allow the system load/save the system setup parameters in a file on the ZIP disk; the display will show the following:

1=Load from Disk

3=Save to Disk

Version 2.90 Page 25

Pressing 1 will have the system load the setup defaults from a previously saved file on the ZIP disk, and the display will show the following:

Loading Defaults

- Please Wait –

Pressing 3 will have the system save the setup defaults to a file on the ZIP disk, and the display will show the following:

Saving Defaults

- Please Wait –

The system will then return you to the initial load/save screen when done.

•

Line Feed

•

Consent Mode

This option allows you to change how the system uses the touch tone consent mode. When you make your outgoing message, one of the codes you can use is the system encounters a call, it will wait for the called party to press a touch tone digit. With this option set for system will continue with the outgoing message when it receives a touch tone input; it will hang up if it doesn’t. When set for hang up if it receives a touch tone input; it will continue with the outgoing message if it doesn’t. The display will look as follows:

Tone Consent

Stop

code. When the

code during a

mode, the

Play

mode, the system will

Consent #= Play

1=Change #=Next

This option allows you to turn the automatic line feed option, for a connected printer, on/off. When On, the system will print a line of data, then send a carriage return and line feed. When Off it sends just a carriage return and relies on the printer to perform the line feed. The display looks as follows:

Printer LF= On

1=Change #=Next

Press 1 to toggle between On and to go to the next option. You can press exit setup mode.

•

Dial Mode

This option allows you to select touch tone dialing or pulse dialing. Some phone lines still only allow pulse dialing for outbound calls; in these areas you can change the system to pulse dial mode. The display looks as follows:

; press

Off

Escape

Dial Mode= Tone

1=Change #=Next

Press 1 to toggle between press # to go to the next option. You can press

Escape

to exit setup mode.

Tone

and

Pulse

Press 1 to toggle between

to go to the next option. You can press

exit setup mode.

•

Transfer Beep Mode

This option allows you to turn the transfer beeps on/off. A transfer beep is a tone the system plays to the called party after each transfer code during message play out. When this option is On, the system will play a beep after each question.

When makes it seem more like a live person is asking the questions. The display will look as follows:

, it won’t beep at the called party; this

Off

Play

and

Stop

Escape

; press

Xfer Beeps= On

1=Change #=Next

Press 1 to toggle between On and to go to the next option. You can press exit setup mode.

•

Pulse Dial Rate

This option allows you to change the system between slow pulses and fast pulses when it is in

;

pulse dial mode. With the option set to system will dial pulse digits at the standard 10 pulses-per-second rate. When set to system dials pulse digits at 20 pulses-per-second; this makes for faster dialing, but not all phone companies accept this rate. The display will look as follows:

Off

Escape

Slow

Fast

; press

, the

Version 2.90 Page 26

Pulse Rate= Slow 1=Change #=Next

Press 1 to toggle between

to go to the next option. You can press

exit setup mode.

•

Speaker Mirror

This option allows you to choose whether the system mirrors the outgoing message, or the actual phone line input, to the speaker during message play out on each call. With this option set for system will mirror the outgoing message to the speaker; this makes the entire call sound clear. With this option set On, the system will mirror the phone line audio to the speaker; this allows you to actually hear what the called party is saying during message play out, but the outgoing message will sound a little distorted to you (rest assured, the called party hears a clear message). The display will look as follows:

Slow

and

; press

Fast

Escape

Off

, the

•

Mic AGC Compression

This option allows you to turn the silence compression for the Mic/Line level inputs on/off. The silence compression feature makes the system record silence when the incoming audio signal from the Mic/Line level inputs goes lower than the trigger threshold. When this option is On, the system will compress the input audio that is below the threshold. When this option is audio “as is”, even though it may be below the threshold. The display will look as follows:

, the system will record the

Off

Mic comp= On

1=Change #=Next

Press 1 to toggle between On and to go to the next option. You can press exit setup mode.

•

Delete Hang up Files

; press

Off

Escape

Play Line= Off 1=Change #=Next

Press 1 to toggle between On and to go to the next option. You can press exit setup mode.

•

Mic AGC

This option allows you to turn the AGC for Mic/Line level inputs on/off. The AGC is the automatic gain control. When this option is On, the system will make quiet audio signals louder during outgoing message record; this is best when using a microphone. When this option is will record the audio signals exactly as it hears them; this is best used when recording from an external audio source (like a tape). The display will look as follows:

Off

; press

Off

Escape

, the system

Mic AGC= On

1=Change #=Next

Press 1 to toggle between On and to go to the next option. You can press exit setup mode.

; press

Off

Escape

This option allows you to turn the response file deletion on hang ups on/off. Normally the system will erase the current response file if it detects a

hang up during the call. When this option is system will record all response files; even ones where the called party has hung up. This can potentially waste a lot of space on the drive with response files filled with silence or other disconnect signals; it also takes longer to get your messages off the system because there are a lot more files to go through. When this option is On, the system will only record the response files where the called party goes through all of the questions without triggering a hang up condition. The display will look as follows:

Off

, the

Delete HU= On

1=Change #=Next

Press 1 to toggle between On and to go to the next option. You can press exit setup mode.

•

No Answer Rings

This option allows you to set the number of rings the system accepts, before it considers the call a

No Answer

; press

Off

Escape

Version 2.90 Page 27

No Ans Rings= 5

1 to 9 #=Next

Enter from 1 to 9 to choose from 1 to 9 rings before the call becomes a No Answer, then press to go the next option. You can press setup mode.

•

Answer Detect Mode

Escape

to exit

•

No Response hang up

This option allows you to set how many unanswered questions the system will accept before considering the call a hang up. The display will look as follows:

This option allows you to change the answer detect mode. The available answer detect modes are: Normal mode, Hello mode and Answering Machine Only mode.

0 = Normal Mode

Normal mode allows the system to activate on a “Hello” response, a “Business” intro and an “Answering Machine” message.

1 = Hello Mode

Hello mode makes the system activate only on a “Hello” response; any other responses causes the system to proceed to the next call.

2 = Answering Machine Only

Mode

Answering Machine Only mode makes the system activate only to the message response period of an answering machine; any other response causes the system to proceed to the next call.

Unanswer Ques= 1 1 to 9 #=Next

Enter from 1 to 9 to choose from 1 to 9 unanswered question before the call is a hang up; press # to go the next option. You can press to exit setup mode.

•

In Ring Delay

This option allows you to select how many in coming rings the system will wait before it activates, when in as follows:

Order Taking

mode. The display will look

Escape

InRing Delay= 2

1 to 9 #=Next

Enter from 1 to 9 to choose from 1 to 9 rings before the system grabs the in coming call; press # to go the next option. You can press setup mode.

Escape

to exit

3 = HTAD Mode

Hello and Answering Machine mode makes the system give your normal message whenever someone responds with “Hello”; it will also give your answering machine message to any response longer than a “Hello”. Be aware that this will cause the system to activate on most recorded messages and business introductions as well.

The display will look as follows:

Answer Detect= 0

0 to 3 #=Next

Enter 0 for Normal mode, 1 for Hello mode, for Answering Machine Only mode or 3 for HTAD mode; press # to go to the next option. You can press

Escape

to exit setup mode.

•

Attended Mode

This option allows you to use the system in an operator attended mode. Normally, the system makes the calls unattended and gets the responses; if you want a live operator to talk with the called party, you can use attended mode. When attended mode is enabled, the system will beep at you, when a response is detected, and wait for you to grab the line; it will show the following message:

Operator Request

Pick up Phone

When you grab the line, the system will wait for you to tell it what to do next; it will show the following message:

1=Play Message

3=Do Next Call

Version 2.90 Page 28

When the operator is done talking, he must hang up the phone and press 1 to play the message (only during front attended) or 3 to drop the call and proceed to the next call.

0 = Unattended

Unattended mode is used when you don’t want an operator to talk with the called party.

1 = Front Attended

considers the call a Recorded Message. For this option, 1 = 1 second. The display will look as follows:

Talk Limit= 30 00 to 99 #=Next

Enter from 01 to 99 then press # to go to the next option. You can press mode.

Escape

to exit setup

Front attended is used to have an operator talk with the called party before the message is played out.

2 = End Attended

End attended is used to have an operator talk with the called party after the message has played.

3 = Both Attended

Both attended is used to have an operator talk with the called party both before the message is played and after it is played.

The display will look as follows:

Attended= Off

0 to 3 #=Next

Press 0 for Unattended, 1 for Front Attended, for End Attended, 3 for Both Attended or press # to go to the next option. You can press setup mode.

•

Redials

Escape

to exit

•

Talk Paus e

This option tells the system how many seconds of silence it needs in order to stop recording and continue with the outgoing message. For this option, 1 = .1 seconds. The display will look as follows:

Talk Pause= 20

00 to 99 #=Next

Enter from 01 to 99 then press # to go to the next option. You can press mode.

•

Sense Level

This option lets you manually set the sensitivity

level for the system’s answer detect. This value should NOT be adjusted unless instructed to by a Skutch Service Technician.

Escape

to exit setup

Sense Level= 10

01 to 19 #=Next

This option tells the system how many times it can re-call No Answers and Busies. The system only performs redials after it has called the last entry in the file. The display will look as follows:

Redials= 02

00 to 99 #=Next

Enter from 00 to 99, 00 doesn’t allow the system to do any redials; press # to go to the next option. You can press

•

Talk Limi t

This option tells the system how many seconds of continuous talking it can accept, before it

Version 2.90 Page 29

Escape

to exit setup mode.

Enter the level from 01 to 19 then press # to go to the next option. You can press setup mode.

•

Pre-Dial String

This option allows you to enter a master dialing string that the system will dial before it dials each phone number. You cannot put a partial dialing code in the pre-dial string. The display will show the following for 1 second, show the string for 1 second and keep repeating.

Escape

to exit

Pre-Dial String

1=Change #=Next

Press 1 to change the string, then enter the new string followed by #; press # to go to the next option. You can press

•

Total Calls

This entry shows the master total phone calls the system has processed. This can only be reset at the factory. The display will look as follows:

Escape

to exit setup mode.

- Total Calls -

----00000000----

You can press # or

Escape

to return to

Appendix

•

Dialing Status Codes

The following are the dialing status codes the system displays in the top right during dialing and editing:

= New number, never dialed.

= Lead, a qualified lead response detected.

= Busy number.

= Recorded Message, operator recorded message.

= Unanswered call.

= Answering Machine.

= Fax Machine.

= Hang Up detected.

= Do Not Dial, set for no dial.

= Chained, this entry chained to the next one.

= Delete, this # will be deleted on exiting

Number

•

Special Entry Codes

mode.

Edit

•

24 hour time format

The system uses 24 hour time format for the

internal clock.

12:00 a.m. = 00:00

1:00 a.m. = 01:00

2:00 a.m. = 02:00

3:00 a.m. = 03:00

4:00 a.m. = 04:00

5:00 a.m. = 05:00

6:00 a.m. = 06:00

7:00 a.m. = 07:00

8:00 a.m. = 08:00

9:00 a.m. = 09:00

10:00 a.m. = 10:00

11:00 a.m. = 11:00

12:00 p.m. = 12:00

1:00 p.m. = 13:00

2:00 p.m. = 14:00

3:00 p.m. = 15:00

4:00 p.m. = 16:00

5:00 p.m. = 17:00

6:00 p.m. = 18:00

7:00 p.m. = 19:00

8:00 p.m. = 20:00

9:00 p.m. = 21:00

10:00 p.m. = 22:00

11:00 p.m. = 23:00

The following are the special entry codes you can put in the you want to chain to a phone number:

– Dial the next touch tone digit for 5 seconds.

*00

to 09 – Pause for 1 to 9 seconds.

*01

– Wait for return dial tone.

– Wait for 5 seconds of silence.

– Dial a touch tone *.

– Dial a touch tone #

– Dial the rest of the phone number string as

touch tones.

•

Outgoing Prompt Codes

The following are the prompt codes available for your outgoing messages:

= Redo This Prompt.

= Get Number Input.

= Get Poll Input.

= Get Branch Input.

= Get Audio Input.

= Voice Consent.

= Tone Consent.

= Remove # Input.

= Get Alert Input.

= End of Prompt.

= Get Audio Input then End of Prompt

•

Trouble shooting

This section has been provided to help the user in case of problems. For best results, all of the following procedures should be read and followed.

Pre-Dial String

and in entries that

Version 2.90 Page 30

If after the following steps, you are still having problems, go to the

•

Reset System Setup

You can reset the system to the Factory defaults

by entering the following string:

Customer Support

section.

Escape, <PAUSE>, *, #, #,

#, <PAUSE>, 1, 1

When the display shows the following, you can

press

Escape

to return to the

786-6186

time.

we request that you have your system set up and within arm’s reach of the telephone. This is essential for accurate diagnosis of the problem. If the unit must be sent in for repair, the following procedures

•

, between 7:30 a.m and 4:30 p.m., Pacific

Before calling the

Customer Support Center

MUST

Customer Support Center

determines that the

be followed.

Warranty Repair

SETUP Load/Save 1=Change #=Next

Disconnect methods

Once the unit detects an answer condition, it activates the announcement portion of the system. The announcement will play until it detects a

Disconnect

disconnect systems incorporated into the BA-1000.

seconds of a

the detection of a CPC pulse that is detected over the phone line. The CPC pulse is generated by the telephone company and is not available in all areas. This is the immediate disconnect once the called party hangs up.

during an incoming response period.

response periods.

length of time set by the the

System Setup

condition. The following are the

The failure to detect a dialed digit within 5

Consent

CPC disconnect. The unit will disconnect upon

ONLY

The reception of 5 seconds of steady dial tone

The detection of a pre-determined amount of no

The detection of continuous speech for the

code when in

form of disconnect that will give

Voice Limit

mode.

Play

parameter in

Disconnect problems

If the system is failing to disconnect when the called party is hanging up, you can use either the

Tone Consent

feature to solve your problem. See

Up Messages

your announcement.

•

Customer Support

feature, or the

for detailed information on how to design

No Response Hang

8 – Out

1) You

2) Package the unit in the original box and packing

3) You are responsible for all shipping costs to the

4) The

•

service, follow these procedures:

1) Follow the WARRANTY REPAIRS procedures.

2) The customer will pay 100% of all shipping

3) The customer will be charged for the following:

4) All repairs must be prepaid with Visa, Master

•

repairs for a period of 90 days from the date of the service invoice.

MUST

to report the problem the unit is experiencing and to provide us with the return shipping information and day time phone number.

material. If you do not ship your unit with the original packaging material you charged for the replacement of this material.

Customer Support Center

UPS Ground shipping back to the customer

ONLY

period, and only if the destination is within the USA. If the customer chooses any other form of shipment, or is located outside of the USA, the customer will incur all shipping charges.

Non-Warranty Repair

If your unit should require Non-warranty

charges to and from the

Center

A flat rate labor charge.

All parts replaced.

Shipping charges

Card, American Express, Cashiers Check or Money Order.

Service Warranty

The

call the

during the first year of the warranty

Customer Support Center

WILL

will pay for

Customer Support

warrants all

All operation or technical questions should be directed to the

Version 2.90 Page 31

Customer Support Center

916-

One Year Limited Warranty

This SKUTCH PRODUCT is warranted against defects for a period of one (1) year from the date of the original invoice. Within this period, we will repair it without charge for parts and labor. To obtain warranty service the product must be returned, at the customer's expense, to SKUTCH Electronics along with a copy of the original invoice. After the unit has been repaired, SKUTCH will ship the PRODUCT back via UPS GROUND service at our expense. If any other form of return shipment is requested, the customer will pay for 100% of the shipping cost.

This Warranty does not apply if in the sole opinion of SKUTCH Electronics, the PRODUCT has been damaged by lightning, or any other Acts of God, or by accident, misuse, neglect, improper location (high dust or tobacco smoke prone areas), improper packing, shipping, modification or servicing by other than an authorized SKUTCH Service Center.

EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR MERCHANTABILITIES OR FITNESS FOR A PARTICULAR PURPOSE AND IN NO EVENT SHALL SKUTCH ELECTRONICS BE LIABLE FOR LOSS OF PROFITS OR BENEFITS, INDIRECT, SPECIAL, CONSEQUENTIAL OR OTHER SIMILAR DAMAGES ARISING OUT OF ANY BREACH OF THIS WARRANTY OR OTHERWISE.

Version 2.90 Page 32

Skutch Electronics BA-1000 User Manual V2.90

Specifications and Main Features

Frequently Asked Questions

User Manual

Quick Start Sheet

Term Definitions

Initial Setup

Dial A Range of Numbers

Add #'s to No Dial List

Remove a # from No Dial List

Play your Responses

Disable Caller ID

Change Current Time

Table Of Content

System Features

System Overview

Save Your Packing

Introduction

Clock Controlled

Sequential Dialing

Answer Mode

15 Minute Busy Re-Dials

Multi-File Support

No Dial List Support

Attended Dialing

Consent Feature

Power Out Protected

16 Digit Pre-Dial String

Full Number Editing

Computer Linkage

Text Printer Support

Installation

Location

Power

Phone Connection

Business Telephones

Single Line Phones

Order A Phone Jack

Setup

Diagnostic Test

The Menu

The Escape Button

2 Number Entry

Area Code Entry

Entering Numbers

Exiting

Advanced Features

Backup

Chaining Entries

Special Codes

Auto Fill Mode

Dial Mode

Do Not Dial List

3 Dial File

Area Code Entry

Dialing

Variable Start Entry

No Answer Redials

Pause During Dialing

End Of Session

15 Minute Busy Redials

4 Select File

Dial File Select

Volume C ontro l

Area Code Entry

5 Disk Tools

Format Disk

Copy Prompts

Copy Do Not Dial List

6 Dial Report

Total Calls

Leads

Hang Ups

Busies

No Answers

Fax Machines

Manual Activation

Recorded Messages

Answering Devices

7 Order Taking