Skutch Electronics BA-1000 User Manual
209 Kenroy Lane, Suite 9
Roseville, California 95678
916-786-6186
http://www.skutchelectronics.com
BA-1000
Telecommunication
Dialer
Technical
Reference
Manual
Version 6.15
Table Of Content
Return to MENU ..................................... 9
Start dialing the numbers ....................... 10
Advanced Features ......................... 10
Back Up ................................................. 10
TABLE OF CONTENT ..................... 2
SYSTEM OVERVIEW...................... 5
Save Your Packing ........................... 5
Introduction ...................................... 5
Clock Controlled ..................................... 5
System Features ................................ 5
Sequential Dialing ................................... 5
Answer Mode .......................................... 5
15 Minute Busy Re-Dials.................. 5
Multi-File Support ............................ 5
No Dial List Support ........................ 5
Attended Dialing ............................... 5
Consent Feature ................................ 6
32 Digit Pre-Dial String.................... 6
Full Number Editing ........................ 6
Computer Linkage............................ 6
Power Out Protected ........................ 6
Auto Fill Mode ...................................... 10
Time Saver Entry Mode ........................ 10
Example ........................................................ 10
3 DIAL FILE ................................... 11
Area Code Entry ............................. 11
Variable Start Entry....................... 11
No Answer Redials ......................... 11
6pm Redials ..................................... 11
15 Minute Busy Redials.................. 11
Do Not Dial List .............................. 11
Dialing.............................................. 12
Pause During Dialing ............................ 12
End Of Session ................................ 12
Manual Call Abort ......................... 12
Volume Control .............................. 12
4 SELECT FILE .............................. 12
Dial File Select................................. 13
Area Code Entry ............................. 13
INSTALLATION .............................. 6
Location ............................................. 6
Power ................................................. 6
Phone Connection ............................. 6
Business Telephones ......................... 6
Single Line Phones............................ 7
Order A Phone Jack ......................... 7
Setup .................................................. 7
Diagnostic Test .................................. 7
5 DISK TOOLS ............................... 13
Format Disk .................................... 13
Copy Prompts ................................. 13
Copy System .................................... 14
Copy Num File ................................ 14
Erase Main Msg .............................. 14
Erase TAD Msg............................... 14
Restore Prompt ............................... 14
Prepare to Copy .............................. 15
THE MENU ....................................... 7
The Escape Button............................ 8
2 NUMBER ENTRY.......................... 8
Area Code Entry ............................... 8
Entering Numbers ............................ 8
Recording Personal Messages ................. 9
Chaining Entries ............................... 9
Special Codes .......................................... 9
Exiting................................................ 9
Version 6.15 Page 2
6 DIAL REPORT ............................ 15
Total Calls ....................................... 15
Leads ................................................ 15
Hang Ups ......................................... 15
Busies ............................................... 15
No Answers...................................... 15
Fax Machines .................................. 15
Recorded Messages......................... 16
Answering Devices .......................... 16
7 ORDER TAKING ......................... 16
Manual Activation .......................... 16
Volume Control .............................. 16
8 OUT MESSAGES ......................... 16
Recording Standard Prompts........ 17
Prompt Codes ........................................ 17
Branching .............................................. 18
Using Branches...................................... 18
Record Answering Device Prompt 18
Playing Prompts.............................. 18
Standard Msg Playback ......................... 19
Answer Device Msg Playback............... 19
Recording Answering Machine
ONLY Prompt .......................................... 19
Volume Control .............................. 19
9 IN MESSAGES ............................. 20
Playing Response Files ................... 20
Play Dial File Responses ....................... 20
Play Order Taking Responses ............... 20
Play The Previous Response .......... 21
Skip a Response File ....................... 21
Exit Playback Mode ....................... 21
Volume Control .............................. 21
0 MEMORY EDIT........................... 21
Reviewing Phone Numbers ............ 21
Edit A Phone Number .................... 21
Edit From An Entry Position ................. 21
Edit the Current Number............................ 22
Dialing Status ........................................ 22
Mark Deletes ................................... 22
Search Mode.................................... 22
Duplicate Delete .............................. 23
File Restore...................................... 23
Exiting Edit Mode........................... 23
* SYSTEM SETUP .......................... 23
Change The Time/Date .................. 23
Set The Current Day .............................. 24
Set The Current Date ............................. 24
Set the Current Time ............................. 24
Set The Dial Times.......................... 24
Select The Day To Change .................... 24
Set The Start Time ................................. 24
Set The Stop Time ................................. 24
Answer Detect= 0 .......................... 24
0 = Normal Mode ............................... 25
1 = Hello Mode................................... 25
2 = Answering Machine Only Mode .. 25
3 = HTAD Mode ................................ 25
Attended= Off ............................... 25
0 = Unattended ................................... 25
1 = Front Attended ............................. 25
2 = End Attended................................ 25
3 = Both Attended .............................. 25
Unanswer Ques= 1 ........................ 25
InRing Delay= 2 ............................ 25
Redials= 02 .................................... 26
Talk Limit= 30 .............................. 26
Pre-Dial String ................................ 26
Total Calls ....................................... 26
SECONDARY SETUP ..................... 26
Load APP Presets ........................... 26
Factory Defaults .................................... 27
Load Application 1 ................................ 27
Dial Mode= Tone .......................... 27
Consent #= Play ............................ 27
Xfer Beeps= On............................. 27
Pulse Rate= Slow .......................... 27
Mic AGC= On ............................... 28
Mic comp= On............................... 28
Play Line= Off............................... 28
Delete HU= On .............................. 28
CPC Detect= On ........................... 28
TAD Redial= Off .......................... 29
Clock Skip= Off ............................ 29
Busy Dials= On ............................. 29
Pers. Msg.= Off ............................. 29
Xtone Det= Off .............................. 29
HU Redial= Off ............................. 29
6pm Redials= Off .......................... 30
Post Pound= Off............................ 30
Version 6.15 Page 3
TAD Hangup= Off ........................ 30
No Ans Rings= 5 ........................... 30
Hello Pause= 05............................. 30
Dial Pause = 02.............................. 30
Talk Pause= 20 .............................. 30
Sense Level= 11 ............................. 30
RM Redial= Off ............................ 31
Force Quiet Off ............................. 31
APPENDIX ...................................... 31
Dialing Status Codes....................... 31
Special Entry Codes ....................... 31
Outgoing Prompt Codes................. 31
TROUBLE SHOOTING ................. 31
Reset System Setup ......................... 32
Audio Quality Problems................. 32
CODEC Initialize Error................. 32
CODEC 2 error ...................................... 32
CODEC 1 error ...................................... 32
Disconnect Issues ............................ 32
Disconnect methods............................... 32
Disconnect problems ............................. 33
Customer Support .......................... 33
Warranty Repair ............................ 33
Non-Warranty Repair .................... 33
Service Warranty............................ 33
1 YEAR LIMITED WARRANTY ... 34
Version 6.15 Page 4
as an emergency dialer, the clock control can be
disabled in the System Setup.
System Overview
Save Your Packing
You MUST save ALL packing material
supplied with this unit. If the system must be sent in
for any reason and you do not use the supplied
packing material, you WILL be charged for the
replacement of this material. This packing material
has been designed to give the system maximum
protection during the shipping process.
While every precaution has been taken in
preparation of this OPERATION MANUAL, the
manufacturer does not assume any liability for errors
or omissions. The manufacturer reserves the right to
make changes in the specifications of this unit at any
time without notice.
Introduction
The BA-1000 is an automatic
telecommunications dialing system. A list of phone
numbers, or a range of phone numbers, is entered
into the system and an outgoing message is
recorded. The system then dials each number.
When the call is answered, the BA-1000 carries on a
two-way conversation, asks questions, and records
the answers.
When the call is completed, the system
immediately dials the next programmed number
automatically. The BA-1000 can also be used in the
Order Taking mode to answer incoming calls.
Clock Controlled
System Features
Sequential Dialing
You simply enter the starting and ending
number and the unit will dial all of the numbers in
between. You may also omit blocks of numbers that
you do not wish to dial. This allows you to skip
over unused numbers in your exchange. 10,000
numbers can be programmed to dial in less than 20
seconds. The system can hold up to 100,000 phone
numbers for a single dialing session.
Answer Mode
In answer mode the BA-1000 will answer
incoming calls only. It can be setup to ask a series
of questions and record the responses. The date and
time of each call is recorded after each message.
The unit also features an adjustable ring delay that
allows the user to control when the unit will answer
the telephone. A manual activation mode is also
provided, in this mode, so the unit can be operated
for manual soliciting.
15 Minute Busy Re-Dials
If a number is BUSY, the system will add the
number to the busy dial list and, after 15 minutes, go
through and retry all the BUSY calls again. This
feature can be disabled in the System Setup.
Multi-File Support
The system supports 10 dialing files; each
dialing file can hold up to 100,000 phone numbers.
The BA-1000 is completely clock controlled.
The system will only dial when you want it to. A
different time period can be selected for each day of
the week. The system can be programmed to dial
only on selected days if desired. Set the clock to dial
from 9:00 a.m. to 9:00 p.m. then let it run. The BA1000 can keep calling people day after day, week
after week. The BA-1000 is engineered for
continuous operation.
The BA-1000 also has an important safety
feature which prevents the system from dialing past
9:00 p.m. and before 9:00 a.m. This will prevent the
system from calling potential prospects too late or
too early in the day. If you wish to use the BA-1000
Version 6.15 Page 5
No Dial List Support
The BA-1000 supports a 100,000 number,
editable, DO NOT DIAL list, the unit will cross
reference against the dialing list, to be sure it doesn’t
dial people it shouldn’t.
Attended Dialing
The system normally works without an operator
present; but it can alert an operator when the called
party wants to talk with him. The unit can alert the
operator before it plays the message, after it plays
the message, both before and after playing the
message and in an on-demand basis. The operator
Temperatures above 95F.
Temperatures below 65F.
Carpeted areas that produce Static Electricity.
High dust/tobacco smoke areas.
Exposure to direct sunlight.
can decide whether to talk with the person or go on
to the next call.
Consent Feature
Installation
This feature allows you to ask for the called
party’s consent before playing the message. The
person must dial a digit on his phone if he wants to
hear the message; if he doesn’t, the unit hangs up.
This feature can be setup in two different modes,
Dial to listen and Dial to disconnect. This is the
most reliable form of disconnect available.
32 Digit Pre-Dial String
The BA-1000 supports a pre-dial string of up to
32 digits. The pre-dial string can contain touch tone
digits and control codes that are dialed before each
phone number; and it includes features such as
variable pause, return dial tone detect, long touch
tones and touch tone * and #.
Full Number Editing
The BA-1000 has an edit mode for editing
telephone numbers in the dialing files. It also has a
duplicate delete feature that can remove duplicate
numbers from within the same dialing file; and a
search mode that lets you search for all entries that
match a given pattern. The unit also has a fast scan
feature for a quick view of the numbers and dialing
results.
Computer Linkage
With the use of an optional software package,
telephone numbers can be converted and stored
directly to the CF Card the BA-1000 uses. Then,
just put the CF Card into the BA-1000 system and it
is ready to call those numbers. This means that
numbers from a database, or a purchased mailing
list, can be transferred directly into the BA-1000
system. The software package can be used on PC’s
running Windows 95, 98 or ME with a USB
interfaced CF Card Reader.
Location
When selecting a location for the system, the
following conditions MUST be avoided:
The SYSTEM and the POWER CUBE should
be located in a well ventilated area. It should be
noted that the POWER CUBE can get quite warm
during operation. Make sure that both a three-prong
power outlet and a proper telephone jack are within
six feet of the installation site.
Power
The SYSTEM can be used on a three-prong
grounded 110VAC power outlet. This is needed for
proper protection of the unit’s circuitry. Power
circuits that are used for any heavy equipment such
as large freezers, blowers, heaters, copiers, or any
electrical equipment that contains large motors,
should be avoided. Heavy electrical equipment can
cause power glitches over the power line which
could interfere with the operation of the system. If
your power lines are excessively noisy a power filter
MIGHT solve the problem.
Phone Connection
The system’s telephone line requirements are
the same as a standard telephone. Its connection to
the telephone line is the same as any NORMAL
single line telephone that you could buy at any
department store.
Power Out Protected
The numbers stored on disk and the setup and
clock information is backed up with a 10 year
battery. If power fails at any time, the unit will
remember if it was dialing or in answer mode, and it
will pick up where it left off.
Version 6.15 Page 6
Business Telephones
This system is not compatible with modular
jacks used for multi-line ELECTRONIC PHONE
SYSTEMS. To connect the SYSTEM to this type of
phone system, an RJ-11 jack must be ordered from
your local telephone company. It should be noted
that when the BA-1000 is used, the line indicator
lights on the phone system will not show the line as
FCC No: AP494N-64812-MA-E
RINGER EQ.:0.0B
USOC No (Jack type) RJ-11, RJ-12, or RJ-13
(See telephone connection)
being used.
- Initializing –
Microphone CODEC
Single Line Phones
If you have a single line phone it is probably
connected to a small modular jack. Simply unplug
the phone and plug the system in. If you wish to
have both the phone and the system connected at the
same time you can plug the phone into the PHONE
jack on the back of the BA-1000.
Order A Phone Jack
If you need to order a jack from the telephone
company, you will need the following information:
Setup
1) Connect the cord from the POWER CUBE to
the BA-1000.
2) Plug the POWER CUBE to a power outlet. The
BA-1000 will turn on automatically.
CAUTION: Do NOT disconnect the POWER
CUBE from the BA-1000 while it is
performing disk access functions. Doing so
will corrupt the data on the disk and will
require that you reformat the disk before
using it again.
3) Connect one end of the MODULAR CORD to
the BA-1000 and the other end to your RJ-11
telephone jack.
Diagnostic Test
Every time the BA-1000 is powered up, it
performs a series of diagnostic tests as follows:
The display shows the initial splash screen:
Then the system will calibrate the microphone
input. Make sure the no audio source or microphone
is PLUGGED in while the system says:
Remove MIC While
Calibrating!
After 8 seconds, the system will show:
Now POWERING UP
primary systems.
Then the system will show:
- Initializing -
-- IDE Drive—
Then it will test the IDE drive and show the
following:
Testing IDE Disk
– Please Wait -
Then it will test all the files on the system,
showing:
-Testing Files-
- Please Wait -
The system will update the number in the top
right to show the current file being tested. When all
tests are done the system will show the following:
>System On Line<
100% Functional!
Then the system will put you at the MENU, as
follows:
0-Menu-Ver 3.10A
11/01/01 08:00am
Copyright 1999
Skutch Elec, Inc
Then it sets up the phone line circuits, showing:
- Initializing –
Phone line CODEC
Then it sets up the mic circuits, showing:
Version 6.15 Page 7
The Menu
When the BA-1000 is at the MENU, it will shut
all power down after 5 minutes of inactivity. You
can return the unit from power down by pressing
then releasing any button. The MENU is the
starting point of the system. If you press then
release the ~ button enough times, the
system will return to the MENU. All functions of
the system are accessible from this point. At
MENU, the display will look as follows:
0-Menu-v6.00 --Mo
11/01/01 08:00am
The number on the top left is the current Dial
File in use. The entry v6.00 is the current version of
the program. The two letters on the top right are the
day of the week. To view the different choices that
the MENU offers simply press then release each
number one at a time. Once you have found the
function you wish, press then release the # key.
The MENU consists of the following items:
1 – UNUSED = This function is currently
unused.
2 – NUMBER ENTRY = Used to enter
telephone numbers into a dialing file.
3 – DIAL FILE = Dial a telephone number
file.
4 – SELECT FILE = Select a telephone
number file to dial and enter local area codes.
5 – DISK TOOLS = Disk formatting and file
copy utilities.
6 – DIAL REPORT = Displays totals from
the last dial session.
7 – ORDER TAKING = Answers incoming
calls.
8 – OUT MESSAGES = Used to TEST or
RECORD the outgoing messages.
9 – IN MESSAGES = Used to play back the
recorded responses from a dial session.
* - SYSTEM SETUP = Used to change all
clock information and the operating parameters of
the unit.
0 – MEMORY EDIT = Used to inspect,
change and delete phone numbers stored in a dial
file.
# – ENTER BUTTON = Throughout the
operation of the BA-1000 the # button is used as the
ENTER BUTTON. After entering phone numbers
or making any selections, the # button must be
pressed then released.
2 Number Entry
This mode is used to enter phone numbers into
a dialing file. To enter this mode, tap ~, it
will show the following:
0-Menu-v6.00 --Mo
11/01/01 08:00am
Enter: 2 then # and it will show the
following:
Phone #’s= 00000
1=NEW or 3=Add
Tap 1 to erase the previous numbers and enter
new ones, or tap 3 to start adding numbers to the
end of the file. If you pressed 1, you will se the
following:
Erase 00000 #’s?
5=YES Escape=No
Now you can tap 5 to erase all the numbers or
~ if you don’t want to. Your current
ENTRY POSITION is shown in the top right of the
display, followed by the status of the phone number,
as follows:
0-Entry> 00000 N
Area Code Entry
If you enter this mode, and you have not
entered the local area code, the system will first
show the following:
Enter Local Area
Code, # =
You MUST enter the area code the system will
be calling from, then #. You can enter * then #
to remove an area code.
Entering Numbers
The Escape Button
Both local and long distance numbers may be
The ~ button is used to abort/back out
of most operations. If you tap the button enough, it
will return you to the MENU.
Version 6.15 Page 8
entered as desired. The minimum length of each
phone number is seven digits and the maximum is
eleven digits (long distance digit, area code and
phone number); an entry can hold up to 16 digits
total. If you fill the dialing file with numbers, the
system will beep, save the numbers and return you
to the MENU. Each dialing file will hold up to
100,000 phone numbers.
-- Talk Now—
press ESCAPE=end
NOTE: If you are entering phone
numbers, and lose power while doing
so, the numbers you have entered will
be lost; so make sure you exit now and
then, or connect the system to a
backup power supply.
Enter phone numbers, exactly as you would call
them yourself, followed by the #; i.e. if you only
dial 7 digits to reach someone, then you only enter 7
digits, 786-1234 would be entered as follows:
7 8 6 1 2 3 4 #
To enter other local area code numbers (see 4
Select File), enter the area code, phone number then
#; i.e. 916-786-1234 would be entered as follows:
9 1 6 7 8 6 1 2 3 4 #
Full long distance numbers, like 1-916-7861234, would be entered as follows:
1 9 1 6 7 8 6 1 2 3 4 #
If you just enter a seven digit number, the
system will add the default area code and long
distance digit to complete the number; but, during
dialing, these will be automatically removed.
Likewise, if you enter a local area code number, the
system will add the long distance digit; but, it will
remove the digit when it dials the number.
Recording Personal Messages
This feature give you the option to record a
personal message for each phone number entered.
This feature will only work when manually entering
phone numbers, one at a time, on the BA-1000. To
use this feature, make sure the Pers. Msg. setting is
“On” in * System Setup. Now, after you enter a
phone number, followed by the #, it will show the
following:
1=Record Message
3=Next Number
Press then release 3 if you want to enter the
next phone number and not record a personal
message for the phone number you just entered.
Press then release 1 if you want to record a
personal message; then start talking after the longer,
low beep and press then release ~ when you are
finished with the message. It will show the
following while recording:
Chaining Entries
Chaining entries allows you to use special
codes at the beginning of a phone number. You can
chain as many entries together as you need to. If the
last file entry is a chained entry, the system will not
allow you to exit NUMBER ENTRY mode; you
have to enter a regular number to exit. To chain an
entry to the next one, enter a * as the last character
in the entry string. If the entry is already 16 digits
long, tapping the * will save it and make it a
chained entry.
Special Codes
Special Codes make the system perform
different functions before dialing a normal phone
number. Special codes MUST have their own entry,
they cannot be part of a telephone number. The
following is a list of the special codes the BA-1000
allows:
*00 – Dial the next touch tone digit for 5
seconds.
*01 to 09 – Pause for 1 to 9 seconds.
*1 – Wait for return dial tone.
*2 – Wait for 5 seconds of silence.
*3 – Dial a touch tone *.
*4 – Dial a touch tone #
*5 – Dial the rest of the phone number string as
touch tones.
*60 – End the call, as a Response, without
doing anything else (like playing a message).
Exiting
To exit this mode, you can return to the MENU
or go directly to DIAL FILE mode from the
following screen:
0-Entry> 00000 N
Return to MENU
To return to the MENU, press then release
~ while it shows the following:
0-Entry> 00000 N
Version 6.15 Page 9
Start dialing the numbers
To start dialing the numbers, enter *, 9, #
and it will show the following:
0-Entry> 00000
---- #=Dial ----
Tap the # and the system will go start calling
the numbers.
0-Entry> 00000 N
Making Numbers
You can stop the auto-generation at any time by
pressing then releasing the ~ button. The system
will show the current entry number it is generating
in the top right of the display. When finished, you
will be at the end of the current list of numbers and
you can continue with regular number entry or use
AUTO FILL mode again.
Advanced Features
All of these advanced features are accessed
from the main Number Entry screen; once you have
entered Number Entry mode.
Back Up
If you’re entering numbers, and find that you
made a mistake on a previous number, enter *, 7,
# enough times to back up to the entry you want.
Then just enter the correct number. When you tap
the #, the new number will be saved and you will
go to the end of the file.
Auto Fill Mode
You can have the system automatically
generate a range of phone numbers by using the
AUTO FILL mode. NOTE: You cannot use this
mode when the Do Not Dial file is selected. To
use this feature enter *, 8, #. The display will
show the following:
STARTING phone #
You enter a seven to eleven digit starting phone
number (no *’s allowed), followed by #. The
starting phone number can end with 0000; i.e.
7860000 is a valid start number. The display will
show the following:
END suffix (4)
9999
Time Saver Entry Mode
This mode lets you enter the common
beginning for your phone numbers once, then it
automatically puts it in for you so you only have to
enter the last part of each phone number. You turn
this feature on by entering the common part of the
phone number then *, 0 then #. This mode
stays on until you exit number entry mode, or turn it
back off by entering *, 0 then #.
Example
You need to enter: 7860020, 7860022,
9167860030, 19167860040, 7730050, 7730060, you
would do the following:
Display shows:
0-Entry> 00000 N
Enter:
786*0#
Display shows:
0-Entry> 00000 N
786
Enter:
0020#
0022#
*0#
Display shows:
The system uses the default of 9999 if you tap
the #; or tap number to clear the display, then enter
a new 4 digit end suffix (no *’s allowed), followed
by #. The end suffix is the last four digits in the
phone number that you don’t want to go past; i.e. the
end suffix of 7866186 is 6186. Once this is entered,
the system will show the following:
Enter:
9167860030#
19167860040#
Display shows:
0-Entry> 00002 N
Version 6.15 Page 10
0-Entry> 00004 N
Variable Start Entry
Enter:
773*0#
Display shows:
0-Entry> 00004 N
773
Enter:
0050#
0060#
~
3 Dial File
Memory dialing allows the user to dial the
phone numbers that are stored in the current dialing
file. To enter this mode tap ~, it will show
the following:
0-Menu-v6.00 --Mo
11/01/01 08:00am
The variable start entry lets you force the BA1000 to start calling from any entry position you
choose. To access this feature, tap the 1 when it
shows the following:
0-Entry> 00000
---- #=Dial ----
This will clear the entry position, as follows:
0-Entry>
---- #=Dial ----
Now enter the position of the phone number
you want to start dialing with, followed by #. The
dialing will start from the position you enter and
continue dialing to the end of the file.
No Answer Redials
When the system has dialed the entire file, it
will start dialing at the beginning; dialing only NO
ANSWER and BUSY calls. The NO ANSWER
redial feature is controlled by the REDIALS setting
in the SYSTEM SETUP (see Redials).
Enter: 3 then # and it will show the
following:
0-Entry> 00000
---- #=Dial ----
By default, if you enter a # at this point, the
system will resume calling from where it left off at
the last calling session (on a new list of numbers, it
starts at the first entry).
Area Code Entry
If you enter this mode, and you have not
entered the local area code, the system will first
show the following:
Enter Local Area
Code, # =
You MUST enter the area code the system will
be calling from, then #. You can enter * then #
to remove an area code.
6pm Redials
The system now has the ability to stop it’s
current dialing at 6pm and begin calling, from the
start of the file, all the No Answers and Busies. This
feature is off by default and can be enabled by
turning 6pm Redials on in 0 System Setup.
15 Minute Busy Redials
When busy numbers are encountered, the
system will log them into a busy re-dial table and,
after 15 minutes, call them at the next opportunity.
If the system cannot get through to a busy number
after 8 consecutive tries, it will remove the entry
from the busy re-dial table. You can now disable
this feature through Busy Disable in 0 System
Setup.
Do Not Dial List
During a dialing session, the system will not
dial any phone numbers that match those entered
into the DO NOT DIAL list.
Version 6.15 Page 11
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