AS-2500-1
Telecommunication
Watch Dog
Version 2.70
Table of Content
TABLE OF CONTENT .......................2
INTRODUCTION ................................3
FEATURES ...........................................3
INSTALLATION..................................3
PROGRAM MODE..............................3
Changing the maximum number of
•
rings .............................................................4
Verifying the maximum number of
•
rings .............................................................4
Changing the maximum off hook time 4
•
Verifying maximum off hook time .......4
•
Adjustable buffer timer......................... 5
•
Changing the buffer timer................... 5
•
Verifying the buffer timer................... 5
•
PROGRAMMING NOTE ...................5
NORMAL OPERATION.....................5
RESET INDICATION .........................5
TECH SUPPORT - 916-786-6186 .......6
WARRANTY ........................................6
Al Sandige Page 2 12/05/01
Introduction
If you are experiencing intermittent computer
lock up problems with either your computerized
voice application or modem, then this is the product
that you have been dreaming about. When a lock up
condition is detected the AS2500-1 will
automatically reset your computer and will keep
track of the total number of times that your system
has locked up. This gives you the ability to debug
your problem without loosing service to your voice
or modem application. Best of all, you don’t need to
make any modifications to your existing software to
use the AS2500-1. The AS2500-1 monitors the
duration of the “OFF HOOK” state, and the number
of “RINGS” on your primary telephone line. If the
computer fails to answer a call within a predetermined number of rings, or stays in the “OFF
HOOK” state for over a pre-determined amount of
time, the AS2500-1 will automatically reset your
computer, and your software will re-boot.
There are two different methods in which the
AS2500-1 can reset your computer. The AS2500-1
has a switched power outlet on the rear of the unit. If
you connect the power cord from your computer to
this outlet, the AS2500-1 will disconnect power to
your computer for a 20 second period every time
that it detects a reset condition. This 20 second
period provides time for your computers power
supply and hard drive to power down before it reapplies power.
The AS2500-1 also has a fully isolated pair of
relay contacts that can be connected directly across
your computers RESET switch. The AS2500-1
provides a 2 second closure across these contacts
when a reset condition is detected.
The power LED on the front of the AS2500-1
flashes to indicate the number of times that the
AS2500-1 has detected a reset condition. The system
setup information and number of resets, are stored in
a non-volatile memory device that retains the data
for up to 100 years without power. This helps to
make the AS2500-1 a reliable tool that you can
count on when you need it.
Features
No software modifications needed for
!
operation
Maximum RINGS user programmable
!
from 1 to 99
Maximum OFF HOOK state user
!
programmable from 1 to 999 minutes
Non-volatile ram retains reset and
!
programmed info for up to 100 years
Keeps track of total number of reset
!
conditions
Two different methods provided to reset
!
your computer
Easy to install
!
Installation
ELECTRONICS
RESET PROGRA M
MODEL:
S/N:
CODE :
SWITCHED
SW ITCH
NORMAL
TA D
Wal l
Phone
Jack
LINE
1) Connect the male phone cord, that came with the
unit, to the jack on the rear of the unit, labeled
"TELEPHONE LINE". Connect the other end to
your RJ-11 or RJ-14 telephone jack.
2) Connect your main voice card line to the jack,
on the rear of the AS2500-1, labeled "DEVICE".
3) Next, either plug the power cord from your
computer to the power jack on the back of the
unit, or connect the control cable, that came with
the unit, to the RESET button on your computer.
Program Mode
The AS2500-1 has the ability to monitor for
two different types of conditions. It can monitor the
number of times that the telephone line rings, and
the amount of time that the telecommunication
device that is connected to it, stays in the “OFF
HOOK” state. You have the ability to use either one,
or both of these monitoring conditions as you see fit.
Al Sandige Page 3 12/05/01
Changing the maximum
•
number of rings
1) Change the PROGRAM switch on the rear of
the AS2500 to the UP or PROGRAM position.
The LED on the front of the AS2500-1 will start
flashing to indicate that you are in the
PROGRAM MODE.
2) Call the telephone line that the AS2500-1 is
connected to, from a touch tone telephone. The
unit will answer after the first complete ring,
then the AS2500-1 will play a START tone.
3) After the START tone has stopped, press the [#]
key followed by the maximum number of rings,
followed by another [#] tone. The entry can be
from 0 to 99. A value of 0 will disable the RING
DETECT function. For example, if you wanted
to make the maximum rings equal to 15, you
would press the following keys after the end of
the START tone:
[#] [1] [5] [#]
A maximum of 5 rings would be entered like:
[#][5][#]
4) If you wish to disable the RING detect function
simply enter 0 for the number of rings by
entering:
[#][0][#]
5) After you are finished simply hang up and the
AS2500-1 will automatically disconnect after 10
seconds.
6) After you are finished return the PROGRAM
switch to the down or NORMAL position.
Verifying the maximum
•
4) After you are finished simply hang up and the
AS2500-1 will automatically disconnect after 10
seconds.
5) After you are finished return the PROGRAM
switch to the down or NORMAL position.
Changing the maximum
•
off hook time
1) Change the PROGRAM switch on the rear of
the AS2500 to the UP or PROGRAM position.
The LED on the front of the AS2500-1 will start
flashing to indicate that you are in the
PROGRAM MODE.
2) Call the telephone line that the AS2500-1 is
connected to, from a touch tone telephone. The
unit will answer after the first complete ring,
then the AS2500-1 will play a START tone.
3) After the START tone has stopped, press the [*]
key followed by the maximum number of
minutes, followed by another [*] tone. The entry
can be from 0 to 999 minutes. A value of 0 will
disable the OFF HOOK detect function. For
example, if you wanted to make the maximum
OFF HOOK time 120 minutes, you would press
the following keys after the end of the START
tone:
[*][1][2][0][*]
A maximum of 5 minutes would be entered as
follows:
[*][5][*]
4) If you wish to disable the OFF HOOK DETECT
function simply enter 0 for the maximum OFF
HOOK minutes as follows:
number of rings
1) Change the PROGRAM switch on the rear of
the AS2500 to the UP or PROGRAM position.
The LED on the front of the AS2500-1 will start
flashing to indicate that you are in the
PROGRAM MODE.
2) Call the telephone line that the AS2500-1 is
connected to, from a touch tone telephone. The
unit will answer after the first complete ring,
then the AS2500-1 will play a START tone.
3) After the START tone has stopped, press [#] [#].
The AS2500-1 will play back the MAXIMUM
RINGS via a series of short beeps. A 0 is
indicated by 10 short beeps. For example if the
maximum rings was 14. The unit would beep
once, pause 3 seconds, then beep 4 times.
Al Sandige Page 4 12/05/01
[*][0][*]
5) After you are finished simply hang up and the
AS2500-1 will automatically disconnect after 10
seconds.
6) After you are finished return the PROGRAM
switch to the down or NORMAL position.
Verifying maximum off
•
hook time
1) Change the PROGRAM switch on the rear of
the AS2500 to the UP or PROGRAM position.
The LED on the front of the AS2500-1 will start
flashing to indicate that you are in the
PROGRAM MODE.
2) Call the telephone line that the AS2500-1 is
connected to, from a touch tone telephone. The
unit will answer after the first complete ring,
then the AS2500-1 will play a START tone.
3) After the START tone has stopped, press [*] [*].
The AS2500-1 will play back the MAXIMUM
OFF HOOK minutes via a series of short beeps.
A 0 is indicated by 10 short beeps. For example
if the maximum rings was 120. The unit would
beep once, pause 3 seconds, then beep 2 times,
pause 3 seconds then beep 10 times.
4) After you are finished simply hang up and the
AS2500-1 will automatically disconnect after 10
seconds.
5) After you are finished return the PROGRAM
switch to the down or NORMAL position.
Adjustable buffer timer
•
After your computer has reset, it may take a
few minutes before the computer re-boots up your
application and is ready to process calls again. The
AS2500-1 has a built in user programmable timer to
help deal with this situation. After the computer has
rebooted, it will wait a pre-determined amount of
time before it starts to monitor again. The timer is
programmed in tenth of minute increments from .1
to 9.9 minutes.
Changing the buffer timer
•
Verifying the buffer timer
•
1) Change the PROGRAM switch on the rear of
the AS2500 to the UP or PROGRAM position.
The LED on the front of the AS2500-1 will start
flashing to indicate that you are in the
PROGRAM MODE.
2) Call the telephone line that the AS2500-1 is
connected to, from a touch tone telephone. The
unit will answer after the first complete ring,
then the AS2500-1 will play a START tone.
3) After the START tone has stopped, press [#] [*].
The AS2500-1 will play back the BUFFER
TIMER in tenths of minutes via a series of short
beeps. A 0 is indicated by 10 short beeps. For
example if the buffer timer was set to 1.5
minutes, the unit would beep once, pause 3
seconds, then beep 5 times.
4) After you are finished simply hang up and the
AS2500-1 will automatically disconnect after 10
seconds.
5) After you are finished return the PROGRAM
switch to the down or NORMAL position.
Programming
1) Change the PROGRAM switch on the rear of
the AS2500 to the UP or PROGRAM position.
The LED on the front of the AS2500-1 will start
flashing to indicate that you are in the
PROGRAM MODE.
2) Call the telephone line that the AS2500-1 is
connected to, from a touch tone telephone. The
unit will answer after the first complete ring,
then the AS2500-1 will play a START tone.
3) After the START tone has stopped, press the [#]
key followed by the maximum number of tenths
of minutes, followed by another [*] tone. The
entry can be from 0 to 999 minutes. For
example, if you wanted to make the buffer
period equal to 1.5 minutes, you would press the
following keys after the end of the START tone:
[#][1][5][*]
A 3 minute buffer period would be entered as
follows:
[#][3][0][*]
4) After you are finished simply hang up and the
AS2500-1 will automatically disconnect after 10
seconds.
5) After you are finished return the PROGRAM
switch to the down or NORMAL position.
note
After each programming or verification
function is complete, the AS2500-1 issues another
START tone. If you wish to perform multiple
programming and/or verification operations you can
issue new commands after the AS2500-1 issues a
new START tone. Simply wait for the START tone
to stop before issuing a new command.
Normal operation
For normal operation, the PROGRAM switch
on the rear of the AS2500-1 MUST be in the down
position.
Reset indication
The LED on the front panel of the AS2500-1
will indicate if it has detected any reset conditions.
Al Sandige Page 5 12/05/01
In this case, every 2.5 seconds the LED will wink
the number of times that the AS2500-1 has reset the
computer. For example if the unit has reset 1 time,
the LED will wink one time every 2.5 seconds. If the
unit has reset 5 times, the LED will wink 5 times
every 2.5 seconds.
The reset counter is cleared by momentarily
switching the PROGRAM switch on the back of the
AS2500-1 to the UP or PROGRAM position. The
unit will retain the RESET count even if the unit is
disconnected from power.
Tech Support -
916-786-6186
If you have any problems getting the unit to
work properly feel free to give us a call. Technical
Support is available between the hours of 7:30 AM
and 4:30 PM Pacific Time, Monday through Friday.
SHALL SKUTCH ELECTRONICS BE LIABLE
FOR LOSS OF PROFITS OR BENEFITS,
INDIRECT, SPECIAL, CONSEQUENTIAL OR
OTHER SIMILAR DAMAGES ARISING OUT OF
ANY BREACH OF THIS WARRANTY OR
OTHERWISE.
WARRANTY
This SKUTCH PRODUCT is warranted against
defects for a period of one (1) year from the date of
the original invoice. Within this period, we will
repair it without charge for parts and labor. To
obtain warranty service the product must be
returned, at the customer's expense, to SKUTCH
Electronics along with a copy of the original invoice.
After the unit has been repaired, SKUTCH will ship
the PRODUCT back via UPS GROUND service at
our expense. If any other form of return shipment is
requested, the customer will pay for 100% of the
shipping cost.
This Warranty does not apply if in the sole
opinion of SKUTCH Electronics, the PRODUCT
has been damaged by lightning or any other Acts of
God, or by accident, misuse, neglect, or improper
packing, shipping, modification or servicing by
other than an authorized SKUTCH Service Center.
EXCEPT AS SPECIFICALLY PROVIDED IN
THIS AGREEMENT, THERE ARE NO OTHER
WARRANTIES, EXPRESSED OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, ANY
IMPLIED WARRANTIES OR
MERCHANTABILITIES OR FITNESS FOR A
PARTICULAR PURPOSE AND IN NO EVENT
Al Sandige Page 6 12/05/01
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