SKUTCH BA-1000-A Technical Reference Manual

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Page 1

209 Kenroy Lane, Suite 9

Roseville, California 95678

916-786-6186

http://www.skutchelectronics.com

BA-1000-A

Office Communication

System

Technical Reference

Manual

Version 1.13

Page 2

Table Of Content

TABLE OF CONTENT .......................2

SYSTEM OVERVIEW ........................4

Save Your Packing............................ 4

System Features ................................ 4

Easy to use ...............................................4

Digitized Audio .......................................4

Variable Size Outgoing Message............. 4

Three Hours of Messages ........................4

Date & Time Stamp................................. 4

Three Counters......................................... 5

Simple Playback ...................................... 5

Playback Features ....................................5

4 Selectable Urgent Call Modes .............. 5

0 - EVERY VOICE MESSAGE................. 5

•

1 – TONE ................................................... 5

•

2 – GROUP ................................................5

•

3 – CYCLE................................................. 5

•

Voice Confirmation ................................. 5

Dialing Sequence Reset ...........................5

Remote Control Features .........................5

Power Fail Friendly ................................. 6

Other Features.......................................... 6

INSTALLATION..................................6

Location .............................................6

Power.................................................. 6

Phone Connection ............................. 6

Business Telephones .........................6

Single Line Phones............................ 6

Order A Phone Jack ......................... 6

RECORDING AN OUTGOING

MESSAGE ............................................ 8

Sample Outgoing Messages..................... 8

Service Company ....................................... 8

•

Doctor's Office ........................................... 8

•

TESTING THE OUTGOING

MESSAGE ............................................ 8

SPEAKER VOLUME ADJUSTMENT

................................................................ 8

Turn volume up .......................................... 9

•

Turn volume down ..................................... 9

•

LOCAL PROGRAMMING OF NOTIFICATION PHONE NUMBERS

................................................................ 9

Dialing Codes..................................... 9

Pager Samples:.................................. 9

Example 1:............................................. 10

Example 2:............................................. 10

Pager with an Access Code.................... 10

Example:................................................ 10

Pause before Next Dial ................... 10

Example:................................................ 10

AUTO ANSWER MODE .................. 10

Entering ...........................................10

Exiting Auto Mode.......................... 10

LOCAL PLAYBACK ........................ 10

Exiting Playback ............................. 11

REMOTE PLAYBACK .................... 11

REMOTE PROGRAMMING .......... 11

Menu Choices ..................................11

=Enter a Notification Number ........11

Example:................................................... 11

•

POWER UP...........................................7

Diagnostic Test ..................................7

IDLE MODE .........................................7

CHANGE THE TIME..........................7

TURNING SYSTEM OFF...................8

Version 1.13 Page 2

=Record a New Outgoing Message 11

=Outging Message Test .................. 12

=Start Group ................................... 12

=Disconnect .................................... 12

NOTIFICATION DIALING............. 12

Page 3

SETUP MODE.................................... 12

Set CURRENT Time ...................... 12

Set The Current Day ..............................12

Set The Current Date ............................. 12

Set the Current Time.............................. 13

Access Code=1234 ...........................13

Play Only= Off ..............................13

Alert Modes= Tone .......................13

InRing Delay= 02 ..........................14

Redial Limit= 20............................ 14

Start Group= 1 .............................. 14

Total Calls........................................ 14

HIDDEN SETUP OPTIONS.............14

Set AUTO CLOCK......................... 15

Select The Day To Change.................... 15

Set The Start Time................................. 15

Set The Stop Time .................................15

Disconnect problems .............................19

Customer Support........................... 19

Warranty Repair............................. 19

Non-Warranty Repair .................... 19

Service Warranty............................ 19

1 YEAR LIMITED WARRANTY ....20

Remote Code=0506 ......................... 15

Factory Reset................................... 15

Auto Timed= Off........................... 16

Pulse Rate= Slow........................... 16

Play Line= Off ...............................16

No Ans Rings= 6............................ 16

Hello Pause= 05 .............................16

Sense Level= 12 ............................. 16

Dial Mode= Tone........................... 17

CPC Detect= On............................ 17

Dial Tone HU= On ........................17

Talk Limit= 12............................... 17

Pause Timeout=35........................... 17

Voice Trigger=02............................. 17

TT On Time= 02............................ 18

TT Off Time= 02 ........................... 18

TROUBLE SHOOTING ...................18

Audio Quality Problems................. 18

CODEC Initialize Error................. 18

CODEC 2 error...................................... 18

CODEC 1 error...................................... 18

Disconnect Issues............................. 19

Disconnect methods............................... 19

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application, which will alter the operation of the system. See SETUP mode for more information.

System Overview

How many times have you lost business because you were not available when your customer needed you? The BA-1000-A allows you to keep in touch with your customers no matter where you are. You can leave your office knowing that, while you're out, you will be immediately notified if your customers need you, so you can respond quickly. Best of all, the BA-1000-A works 24 hours a day. Just think of the extra freedom you can enjoy knowing that, no matter where you go, your customers can always reach you when they need you.

The BA-1000-A is the ultimate answering system. It answers all of your calls, plays out your own prerecorded message, records your customers messages, and determines if the call is urgent. If the BA-1000-A detects the call as urgent, it will immediately hang up and start searching for you. It will call you at home, if not there it will call you on your cell phone, then on your pager. If it can't locate you it can be programmed to call your business partner at home, then on his cell phone. The BA1000-A will keep calling until the urgent message is retrieved or until it has called all of the numbers 20 times each, whichever comes first. Once the system contacts you, it says; "

from your office. Enter the access code

you enter the access code, the BA-1000-A will play the urgent message to you. Once the urgent message is received, you call your customer and the cycle is complete.

If you are wearing a pager, you will receive a BEEP indicating that an important message is waiting on your BA-1000-A machine. You then simply call your system, enter the access code, and retrieve your messages over the phone. The BA1000-A will automatically reset when you access your messages. If you happen to miss an alert call because you are in a bad reception area, don't worry; the BA-1000-A will automatically re-dial all of the numbers 20 times before it resets. With the BA1000-A you will be able to return customer calls within as little as two minutes.

NOTE: These instructions are written for the DEFAULT setup parameters in the BA-1000A. The setup mode allows many of the features of the BA-1000-A to be customized for your specific

I have an urgent message

". Once

Save Your Packing

You MUST save ALL packing material supplied with this unit. If the system must be sent in for any reason and you do not use the supplied packing material, you WILL be charged for the replacement of this material. This packing material has been designed to give the system maximum protection during the shipping process.

While every precaution has been taken in preparation of this OPERATION MANUAL, the manufacturer does not assume any liability for errors or omissions. The manufacturer reserves the right to make changes in the specifications of this unit at any time without notice.

System Features

Easy to use

Single button controls and voice instructions in remote playback.

Digitized Audio

Fully Digitized audio for both Incoming and Outgoing audio. The messages are stored on a standard ZIP 100 disk. These disks are readily available at all stores that carry computer supplies.

Variable Size Outgoing Message

The BA-1000A allows variable outgoing messages to be recorded from 4 seconds to 3 hours in length.

Three Hours of Messages

Can hold up to three hours of audio messages. Optionally can be expanded to over eight hours with a ZIP 250 drive.

Date & Time Stamp

The Date and Time stamp displays the date and time that each call was received during local playback. In remote playback, Date and Time are transmitted in voice.

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Three Counters

New Message Counter (showing all new and urgent messages), Saved Message Counter (showing all reviewed messages) and a hidden Grand Total

Counter (showing a count of all the messages the

system has recorded).

Simple Playback

Single button local Playback for new messages.

Playback Features

Skip, Save, Erase, and Re-play, allows fast efficient playback of messages, both locally and remotely. Auto Stop between each message provides needed time to make necessary notes. Last message audio prompt for easy identification of last message.

4 Selectable Urgent Call Modes

Selectable URGENT CALL MODES allow immediate notification of need immediate attention. The BA-1000-A can call you on your home phone, your cell phone or even on your pager. The BA-1000-A is persistent. It knows that you need to be notified and it keeps working until the message is retrieved. The unit has adjustable redials and adjustable time between calls

•

0 - EVERY VOICE MESSAGE

The BA-1000-A will notify you only if any valid voice message is left. The minimum length that the message must be is user programmable from 1 to 60 seconds.

•

1 – TONE

In this mode, the BA-1000-A will only notify you if the caller presses a touch tone EIGHT anytime during his/her message. This way the caller can determine if the call requires immediate attention or not.

•

2 – GROUP

In this mode, the calling party can press a single touch tone from

select one of the four number groups. If the caller dials

, then the group defined by the START

8888

1111

ONLY

. This allows the user to

4444

your calls that

Shipping". The BA-1000-A can store up to four notification telephone numbers for each group.

•

3 – CYCLE

This mode works the same as the TONE mode, except that the starting alert notification number is controlled by the START GROUP parameter, in the SETUP mode.

Voice Confirmation

When the BA-1000-A has detected an urgent call, it will confirm the URGENT CALL, to the calling party, by saying: "You'll be called as soon as possible. Please hang up now".

Dialing Sequence Reset

The BA-1000-A can be set up to keep calling you until the URGENT MESSAGE has been received. When the BA-1000-A calls you at home or on your cell phone, it will wait until the phone is answered, then it will play the following message:

"I have an URGENT message from your office. Enter the ACCESS CODE." When the access code

is entered, the message will be played back and the dialing sequence will be reset.

If the BA-1000-A is calling your pager, it will notify you by displaying a pre-programmed, user

selectable number. In this case the user must call the BA-1000-A and, during the announcement, enter the access code. The URGENT message will be played back, once the access code is entered, and the dialing sequence is reset.

Remote Control Features

Verbal Message Counter.

Automatic Message Playback with verbal

Date and Time Stamp.

User controllable functions: Message

Skip, Repeat, Save, Erase, and auto

Pause between messages.

Programmable 4 digit access code

(Changeable Locally Only).

Remote Outgoing Message recording and

playback.

Remote Notification Number

programming, enabling or disabling.

Remote START GROUP programming.

GROUP parameter, in SETUP mode, will determine

the group to be alerted. An example would be:

"Dial one for Sales, Two for Service, or three

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Power Fail Friendly

Power

If the power fails, the BA-1000-A will remember its exact mode. So, when power is restored, the BA-1000-A will resume where it left off; whether dialing or waiting for calls to come in.

Other Features

Programmable Ring Delay from 1 to 12,

or Toll Saver mode.

Announce ONLY Mode.

Voice Controlled Recording.

Maximum Record Time Limit,

adjustable from 10 seconds to 4 minutes,

or unlimited.

CPC Disconnect (ON/OFF).

Dial Tone disconnect (ON/OFF)

Auto Disconnect on Local Pick Up, the

unit automatically disconnects when you

pick up a local phone.

Disk FULL message. A special message

plays when the BA-1000-A runs out of

message storage space:

please try again later"

Four digit user programmable remote

programming access code.

Automatic clock control can be set to let

the unit turn itself on during non-

business hours.

Sixteen, 32 digit, notification phone

numbers can be user programmed.

"System full

The SYSTEM can be used on a three-prong grounded 110VAC power outlet. This is needed for proper protection of the unit's circuitry. Power circuits that are used for any heavy equipment such as large freezers, blowers, heaters, copiers, or any electrical equipment that contains large motors, should be avoided. Heavy electrical equipment can cause power glitches over the power line which could interfere with the operation of the system. If your power lines are excessively noisy a power filter MIGHT solve the problem.

Phone Connection

The system's telephone line requirements are the same as a standard telephone. Its connection to the telephone line is the same as any NORMAL single line telephone that you could buy at any department store.

Business Telephones

This system is not compatible with modular jacks used for multi-line ELECTRONIC PHONE SYSTEMS. To connect the SYSTEM to this type of phone system, an RJ-11 jack must be ordered from your local telephone company. It should be noted that when the BA-1000-A is used, the line indicator lights on the phone system will not show the line as being used.

Single Line Phones

Installation

Location

When selecting a location for the system, the

following conditions MUST be avoided:

Temperatures above 95°F. Temperatures below 65°F.

Carpeted areas that produce Static Electricity.

High dust/tobacco smoke areas.

Exposure to direct sunlight.

The SYSTEM and the POWER CUBE should

be located in a well ventilated area.

Version 1.13 Page 6

If you have a single line phone it is probably connected to a small modular jack. Simply unplug the phone and plug the system in. If you wish to have both the phone and the system connected at the same time you can plug the phone into the PHONE jack on the back of the BA-1000-A.

Order A Phone Jack

If you need to order a jack from the telephone company, you will need the following information:

FCC No: AP494N-64812-MA-E

RINGER EQ.:0.0B

USOC No (Jack type) RJ-11, RJ-12, or RJ-13

(See telephone connection)

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Power Up

To power the unit up;

1) Make sure that the Microphone is from the BA-1000-A.

2) Connect the supplied POWER ADAPTER to the POWER jack on the rear panel of the BA-1000A. This ADAPTER is connected to 115VAC power.

3) Now connect the POWER ADAPTER to a 115VAC 60Hz power outlet.

Diagnostic Test

Every time the BA-1000 is powered up, it

performs a series of diagnostic tests as follows:

The display shows the initial splash screen:

MUST

be done before the POWER

disconnected

Then it will test all the files on the system,

showing:

-Testing Files-

- Please Wait -

The system will update the number in the top right to show the current file being tested. When all tests are done the system will show the following:

>System On Line< 100% Functional!

Then the system will put you at the follows:

--Idle--Ver 1.12 11/01/01 08:00am

, as

Then it sets up the phone line circuits, showing:

- Initializing – Phone line CODEC

Then it sets up the mic circuits, showing:

- Initializing – Microphone CODEC

Then the system will calibrate the microphone input. Make sure the no audio source or microphone is PLUGGED in while the system says:

Remove MIC While Calibrating!

After 8 seconds, the system will show:

Now POWERING UP primary systems.

Idle Mode

In this mode the BA-1000-A will not answer incoming telephone calls. You MUST be in IDLE mode to initiate any of the following:

To TEST or RECORD your outgoing

message.

To PLAY CALLS locally.

To enter AUTO ANSWER mode.

To enter POWER DOWN mode.

To program NOTIFICATION Phone

Numbers.

To change the system SETUP

parameters.

To return the unit to IDLE mode from other modes simply press

Change the Time

Then the system will show:

- Initializing -

-- Zip Drive—

Then it will test the ZIP drive and show the

following:

Testing Zip Disk – Please Wait -

Version 1.13 Page 7

To change the current time and/or date, do the following:

Press:

Wait 5 seconds.

Enter:

8 8 8

8 8 88 8 8

Wait 5 seconds.

Page 8

Press:

1111

When finished, release the

to hear the

5555

Enter the day of the week, then

= Sunday,

1111

Enter the new date then

Enter the current time then

between a.m. and p.m. with the

0132#

0132#0132#

Wait 5 seconds then press

= Monday, etc.

2222

####

****

; example:

####

; you change

. Example: 1:32

Turning System

Off

You can turn the system off when you don’t need to use it for some period of time; this will reduce power usage & wear to the ZIP drive. To turn the system off, do the following:

Press

message.

NOTE: Unplug the microphone when done.

Sample Outgoing Messages

•

Service Company

"Hello, thank you for calling Bob's 24 Hour Plumbing Service. I'm sorry but we are not available to answer your call at this time. Please leave your name, phone number and a short message after the tone. If this is an URGENT call, please dial 8 after your message and we will call you back within 5 minutes. Thank you."

•

Doctor's Office

"Dr. Smith's office. I'm sorry but we are not available to answer your call at this time. If you are experiencing a life threatening situation please hang up and dial 911; otherwise, please leave your name telephone number, and a short message after the tone. If you need immediate assistance from the Doctor, please dial 8 after your message and we will call you back as soon as possible. Thank you."

Press and

BEEPS.

To turn the system back ON, press

HOLD DOWN

until the unit

0000

Recording an

Outgoing

Message

This mode lets you record the message your

callers hear; it must be within 4 seconds to 3 hours.

Plug microphone into

Press:

Now press and

For inches away from your mouth; when tone stops, immediately dictate your message.

HOLD DOWN

audio quality, hold the microphone 3

BEST

MIC IN

jack.

5555

Testing the

Outgoing

Message

This mode lets you test the message your callers hear. If no message has been recorded, the system will play the default, prerecorded, message.

Press:

Press and

BEEPS.

Release the

HOLD DOWN

6666

the

to hear the message.

until the unit

6666

Speaker Volume

Adjustment

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You can adjust the speaker volume for the two modes of operation: playing messages locally and while processing phone calls. Adjusting the speaker volume doesn’t change the volume over the phone.

The system displays the following instructions:

Entry=01 :1=Chg, 7=Back Up,3=Skip

•

Turn volume up

Tap the

•

Turn volume down

Tap the

several times.

9999

several times.

7777

Local

Programming of

Notification

Phone Numbers

In this mode the system allows you to enter the phone numbers, that you wish the system to call, when it detects an urgent call. From 1 to 16 telephone numbers can be entered. When an urgent call is detected the BA-1000-A will dial the first number. If the access code is not entered by the called party, the unit will hang up, and dial the next number. If the unit dials a pager, it will wait 5 minutes for the called party to call back in and retrieve the urgent message before dialing the next number. If the BA-1000-A dials all of the numbers, and the urgent message has not been received, the unit will start over and dial all of the numbers again. The BA-1000-A will dial all numbers 20 times before it automatically resets. This can be changed

in the SETUP mode. The BA-1000-A will reset the

dialing sequence as soon as the urgent message has been played.

Enter:

Entry:

which you can program. This indicates which notification number you are looking at (1-16). When a "D" is displayed immediately following the

Entry DISABLED

Chg:

enter a new number.

Back Up:

Entry.

Skip:

Disable/Enable phone number:

you may toggle between Disabling or Enabling a phone number by pressing

disabled it will have a "D" in the display directly after the the screen would look like if entry one is disabled.

Dialing Codes

The following codes can be used in your

notification phone numbers:

*00

*00*00

for 5 seconds.

*0x

*0x*0x

9 seconds.

*1*1

*2*2

*3*3

*4*4

There are sixteen notification numbers

number, this indicates that the current entry is

Press

Entry

= Return Dial Tone Detect

= Wait for five Seconds of Silence

= Dial Touch Tone STAR

= Dial Touch Tone POUND

to erase the current entry and

1111

Press

####

number. The following shows what

Entry=01D:1=Chg, 7=Back Up,3=Skip

= Next Touch Tone will be dialed

= Variable Pause where

to back up to the previous

7777

to skip to the next Entry.

At this point

. If the number is

0000

xxxx

=1 to

1 2 3

1 2 31 2 3

Display shows current ALERT MODE. Press

####

Display now flashes between the instructions, and the actual entry. To stop the display from

switching press and

Version 1.13 Page 9

HOLD DOWN

5555

*5*5

*6*6

Pager Samples:

The following shows two different ways to

program for pagers. You are at the entry you want

= Change to TONE Dial mode.

= Perform a Hook Flash.

Page 10

to change, the pager number is 786-1111 and you wish to display 6789 on the pager.

Example 1:

Auto Answer

Enter:

117861111

*26789#

Example 2:

Enter:

117861111

*03*00

6789#

Pager with an Access Code

In the next example, you are at the entry you want to change, the pager requires that you dial 7861111, then enter 5543# for your access code, then 6789# to be displayed.

Example:

117861111

Mode

In this mode the BA-1000-A will be set to answer incoming calls. The unit will answer at the end of the second ring. The display shows two different counters. It shows the total number of NEW CALLS (both URGENT and NON-URGENT calls that haven’t been played back yet) and the total number of OLD calls (calls that were saved after they were listened to).

Entering

Press and

BEEPS, then release.

Exiting Auto Mode

To exit Auto Answer mode, and return to IDLE mode, simply press the

HOLD DOWN

the

until the unit

****

*25543*4*03

6789#

Pause before Next Dial

The default is, immediate (00) after a voice call, and 5 minutes (05) after a pager call. You can enter a user defined

PAUSE by pressing

Enter the number of minutes you want the unit to wait, after it dials this notification number, before

it dials the next notification number, then

PAUSE BEFORE NEXT DIAL

while the display reads:

****

-STORING ENTRY-

- PLEASE WAIT -

####

Example:

5 minutes is entered as:

0 5 #

0 5 #0 5 #

Local Playback

This mode is used to play back all inbound messages. The unit will play back Urgent calls first, then new calls, followed by all saved calls.

Press:

Press and

Beep, then release the

When the first message starts playing the display shows:

Type of call┐ ┌Message Number

Date received┘ └Time received

After the message has finished playing the display shows:

HOLD DOWN

New 00001 11/05 01:10 pm

1=Erase Message, 3=Save, 5=Replay

4444

until you hear a

4444

Version 1.13 Page 10

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At this point the system will wait until you

select one of these functions or

Exiting Playback

to exit.

This mode is used to remotely record or test

your outgoing message, enter/erase/enable/disable your Notification phone numbers, or change your START GROUP parameter.

After the last message has been played, the unit

will return to the IDLE mode. You may also press the

to exit at any time.

Remote Playback

This mode is used to remotely access your

messages from any touch tone telephone.

Call the BA-1000-A from a touch tone phone.

While the message is playing, enter the

following:

1234#

1234#1234#

The system will tell you how many Urgent messages you have, then it will play them back, one at a time. For each message, you will hear the date and time, the message came in (spoken to you), the message that was left, then instructions as follows: "1 to Erase, 3 to Save, or 5 to Re-Play".

Now you can enter

to save this message for later playback,

3333

play this same message again or

system to end the call without further changes.

After your command, the unit will play the next message. Once the system has played back all Urgent messages, the unit will say; "All Messages reviewed". If the unit BEEPS after this statement, this indicates that the system currently has other New and/or Saved messages. You can review the

New/Saved messages by pressing

to erase this message,

1111

to force the

****

within 5

0000

5555

Call the BA-1000-A from a touch tone phone.

While the message is playing, enter the

following:

0506#

0506#0506#

The system will respond by saying: "Menu,

enter number". At this point you have 4 MENU

choices.

Menu Choices

=Enter a Notification Number

In this mode you can verify, change, disable, enable or erase any, or all, of the 16 alert notification numbers in the system.

The unit first states the entry number (1-16), followed by the TYPE ( you the current number, followed by instructions, as follows:

"Entry 1, Voice, 7866186, 0 to Disable, 1 to

Change, 3 to skip, 7 to Backup."

The system will indicate a blank number by saying "New".

ERASE

EXIT

The default PAUSE BEFORE NEXT DIAL is, immediate (00) after a voice call, and 5 minutes (05) after a pager call. You can enter a user defined

PAUSE by pressing

pressing the

entry is in minutes and MUST be 2 digits.

a number, enter

back to the Remote Menu, press

****

on entering a new number. The

####

Pager

within 2 seconds after

), then it tells

Voice

1 1 #

1 1 #1 1 #

****

seconds of the BEEP; if you don’t, the system will hang up.

Remote

Programming

Version 1.13 Page 11

•

Example:

5 minutes is entered as:

=Record a New Outgoing

0 5 #

0 5 #0 5 #

Message

After the tone, start dictating your new outgoing message. When you are finished press

****

Page 12

to stop. If the unit detects 4 seconds of silence, it will automatically end the recording. The system will play the message and return to the Remote

Menu automatically. Pressing

message playback will return the system to the Remote Menu.

=Outging Message Test

The outgoing message will play back then

return to the Remote Menu. Pressing

playback will return the system to the Remote Menu.

=Start Group

This parameter is used ONLY in Group and

Cycle Alert Modes.

In Group mode, if the caller dials an

this parameter selects the group to be notified. This allows you to keep the same outgoing message, but allows you to change the person(s) who will be notified with one easy step.

In Cycle mode, this parameter controls who is the FIRST to be called. If the message is not received, the system will continue dialing in sequence. In this mode the system will eventually call all programmed notification numbers until the message is received. This is also very usefull for "

ON CALL

" situations.

during the

****

during

8888

, then

message is retrieved or it has called all of the numbers 20 times each, whichever comes first. Once the system contacts you, it says; "I have an

urgent message from your office. Enter the access code". Once you enter the access code the BA-

1000-A will play you the urgent message.

Setup Mode

Setup Mode is used to set the clock and to change various system parameters of the BA-1000A. It should be noted that changing the system parameters machine. You should not change any parameters that you do not understand or it might cause a malfunction in the operation.

support if you are not sure!

Enter:

888

888888

Set CURRENT Time

The first option in System Setup is to set the current time. The display will show the following:

You can press then release

effect the operation of the

WILL

Call technical

Set CURRENT Time 1=Change #=Next

1111

to change the

=Disconnect

You can force a disconnect my pressing

from the Remote Menu. The unit will automatically disconnect on time out.

****

Notification

Dialing

If the BA-1000-A detects a call to be Urgent, it will immediately hang up and start searching for you. It will start by dialing the first pre-programmed notification number, and will keep calling numbers until the Urgent call has been reviewed. The BA1000-A will keep calling the list of notification numbers over and over until either: the urgent

Version 1.13 Page 12

current time or

You can press then release

setup mode.

to proceed to the next option.

####

to exit

Set The Current Day

If you press then release

time; the display shows:

Enter day, 1 – 7 #=Sunday

The current day will be shown in the bottom of

the display. To change the day, press then release the corresponding number followed by

for Sunday,

for Monday, etc.

2222

to change the

1111

####

; i.e.

1111

Set The Current Date

Now the display will show:

Page 13

-- Enter Date – # = 01/01/1980

Alert Modes= Tone

The current date will appear in the bottom of

the display. You can enter a new date followed by

, or just press then release

####

current date.

to keep the

####

Set the Current Time

Now the display will show:

-- Enter time --

- # = 12:00 pm –

The current time will appear in the bottom of

the display. You can enter a new time followed by

, or just press then release

####

current time. You can change between a.m./p.m. by pressing then releasing the

Access Code=1234

This is the access code used to remotely retrieve messages left on the system. The display will look as follows:

Access Code=1234 1=Change #=Next

****

to keep the

####

This controls how the BA-1000-A defines an

Urgent Call.

0=All

In this mode, the BA-1000-A will Alert Dial on all calls that leave a voice message. Calls that have no voice will not be triggered.

1=Tone

In this mode, the BA-1000-A will Alert Dial only if it detects that the calling party has dialed a

touch tone

2=Group

In this mode, the BA-1000-A will Alert Dial only if it detects that the calling party has dialed a

touch tone between

following outgoing message discribes the operation the best:

Thank you for calling the ABC Medical

Group. I'm sorry but we are not available to answer your call at this time. Please leave your name, telephone number, and a short message and we will call you back as soon as possible. If you need immediate assistance please leave your message then and dial 1 for Dr. Smith, 2 for Dr. Jones, 3 for Dr. Dover, or 4 for Dr. Hathaway. Thank you.

8888

1111

4444

, or

8888

. The

You can press then release

access code, followed by the

release

press then release

Play Only= Off

This controls Announcement Only mode. When ON, the unit will answer the phone, play the outgoing message, and will hang up without recording a response. The display will look as follows:

Press then release

and On, press then release

next option. You can press then release

to proceed to the next option. You can

####

Play Only= Off 1=Change #=Next

to toggle between

1111

####

to exit setup mode.

to change the

1111

, or press then

####

to exit setup mode.

to proceed to the

Off

If the caller dials

by the START GROUP parameter, in SETUP mode, will determine the group to be alerted. Up to four Notification numbers can be dialed for each group.

The following shows the Notification Entries

that are used for each Tone Response.

Start Group Notification Entries

1 1-4

2 5-8

3 9-12

4 13-16

When you play back messages, while in GROUP mode, the user must specify which group he wants to hear. Messages without tone responses are classified as group 0 calls.

3=Cycle

This mode works the same as the 2=Tone mode, except that the starting alert notification number is controlled by the START GROUP parameter in the SETUP mode as follows:

, then the group defined

8888

Version 1.13 Page 13

Page 14

Start Group Starting Notification Number

413

The display will look as follows:

Alert Mode= Tone 0 to 3 #=Next

Press then release

for touch tone 8 calls,

cycle calls, or press then release

the next option. You can press then release

InRing Delay= 02

This controls how many rings it takes before the BA-1000-A answers the phone. The entry can be from 00 to 12. 00 is Toll Saver mode, which answers after the third ring if no Urgent or New messages are on the system, and answers after the first ring if the system has an Urgent or New message on it. The display will look as follows:

to exit setup mode.

for All voice calls,

0000

for grouped calls,

2222

####

1111

for

3333

to proceed to

Start Group= 1

This parameter is used in ALERT MODES 2

and 3. In either of these mode, if the caller dials

, then the group, defined by this parameter, will

8888

Alert dialed.

The following shows the Notification Entries

that are used for each Tone Response.

Start Group Notification Entries

1 1-4

2 5-8

3 9-12

4 13-16

This parameter can also be changed in remote

mode. The display will look as follows:

Start Group= 1 1 to 4 #=Next

Press then release

group 2,

then release

can press then release

mode.

for group 3,

3333

to proceed to the next option. You

####

for group 1,

1111

for group 4, or press

4444

to exit setup

2222

for

InRing Delay= 02 00 to 12 #=Next

Enter from

release

then release

will attempt if the Urgent message has not been played. The selection can be from 00 to 99. 99 is Unlimited. The display will look as follows:

release

then release

####

Redial Limit= 20

This is the number of redials that the system

Enter from

####

0000

to go to the next option. You can press

Redial Limit= 20 00 to 99 #=Next

0000

to go to the next option. You can press

1212

to exit setup mode.

9999

to exit setup mode.

then press then

Total Calls

This is a inbound call counter. It shows the grand total number of inbound messages left on the system. This count is not resetable. The display will look as follows:

- Total Calls -

----00000000----

You can press then release

to return to setup, while it shows the Total Calls, by entering:

****, ****, ****, ****, ####

. You can access the hidden

####

Hidden Setup

Options

Version 1.13 Page 14

The hidden setup contains settings that should only be changed by experienced users. It is entered,

Page 15

from the Total Calls window, in entering:

****, ****, ****, ****, ####

Setup Mode

, by

Answering STOP

- # = 08:00 am –

Set AUTO CLOCK

This option allows you to set the starting and stopping times, for each day of the week, that the system uses to enter/exit clock controlled auto answer mode; the display will look as follows:

Set AUTO CLOCK 1=Change #=Next

You can press then release

times or

press then release

Calls. The default times are to start at 5:00 p.m. and

end at 8:00 a.m.

to proceed to the next option. You can

####

to change the

1111

to return to Total

Select The Day To Change

Press then release

display shows:

Enter day, 1 – 7 #=Sunday

to change the time; the

1111

Now you can enter a new stop time followed by

, or just press then release

####

current time. You can change between a.m./p.m. by pressing then releasing the

Now the system will return you to the initial dialing times screen so you can select another day to adjust (you will notice that it already shows the next day in the display). To exit from this mode, press

then release

Remote Code=0506

This is the access code used to remotely program the unit or record/test your outgoing message. The display will look as follows:

You can press then release

remote code, followed by the

release

Remote Code=0506 1=Change #=Next

to proceed to the next option. To exit

####

****

to return to Total Calls.

to keep the

####

to change the

1111

, or press then

####

To change the auto times for a day, press then

release the corresponding number followed

example, enter

etc.

for Sunday,

1111

for Monday,

2222

####

Set The Start Time

This is the time you want the system to activate itself (normally this is your quitting time). Now the display will show:

Answering START

- # = 05:00 pm –

Now you can enter a new start time followed by

, or just press then release

####

current time. You can change between a.m./p.m. by pressing then releasing the

****

to keep the

####

Set The Stop Time

This is the time you want the system to return to Idle Mode (normally this is the time you start work). Now the display will show:

from this mode, press then release

;

return to Total Calls.

Factory Reset

This option is provided to restore all of the setup parameters back to the factory defaults. This should only be used when operation of the system has been messed up because the parameters were changed. The display will show the following:

Factory Reset 1=Reset #=Next

Press then release

following for 1 seconds:

Loading Defaults

- Please Wait –

The system will then show the following:

Factory Reset 1=Reset #=Next

and it will show the

1111

Version 1.13 Page 15

Page 16

You can press then release

defaults, or press then release

next option. To exit from this mode, press then release

Auto Timed= Off

to return to Total Calls.

####

to reload the

1111

to proceed to the

line audio to the speaker; this allows you to actually hear what the called party is saying during message play out, but the outgoing message will sound a little distorted to you (rest assured, the called party hears a clear message). The display will look as follows:

Play Line= Off 1=Change #=Next

This option turns the automatic auto answer clock control feature on/off. When On, the system will activate at the designated start times and deactivate at the designated stop times. The display will look as follows:

Auto Timed= Off 1=Change #=Next

Press then release

and

option. You can press then release

return to the Total Calls screen.

between slow pulses and fast pulses when it is in pulse dial mode. With the option set to system will dial pulse digits at the standard 10 pulses-per-second rate. When set to system dials pulse digits at 20 pulses-per-second; this makes for faster dialing, but not all phone companies accept this rate. The display will look as follows:

; press then release

Off

Pulse Rate= Slow

This option allows you to change the system

Pulse Rate= Slow 1=Change #=Next

Press then release

to toggle between

1111

to go to the next

####

to toggle between

1111

Slow

Fast

, the

Slow

Press then release

and

option. You can press then release

return to the Total Calls screen.

rings the system accepts, before it considers the call a

rings before the call becomes a No Answer, then press then release

can press then release

Total Calls screen.

silence needed, to activate the message, after someone says “ should Skutch Service Technician. For this option, 1 = seconds. The display will look as follows:

; press then release

Off

No Ans Rings= 6

This option allows you to set the number of

No Answer

Enter from

Hello Pause= 05

This option lets you change the amount of

No Ans Rings= 6 1 to 9 #=Next

1111

####

Hello

be adjusted unless instructed to by a

NOT

to toggle between

1111

to go to the next

####

to choose from 1 to 9

9999

to go the next option. You

”.

CAUTION:

to return to the

This value

and

option. You can press then release

return to the Total Calls screen.

system mirrors the outgoing message, or the actual phone line input, to the speaker during message play out on each call. With this option set for system will mirror the outgoing message to the speaker; this makes the entire call sound clear. With this option set On, the system will mirror the phone

; press then release

Fast

Play Line= Off

This option allows you to choose whether the

Version 1.13 Page 16

to go to the next

####

Off

, the

Hello Pause= 05 05 to 15 #=Next

Enter the level from

press then release

can press then release

Total Calls screen.

Sense Level= 12

This option lets you manually set the sensitivity

level for the system’s answer detect.

####

0505

to go to the next option. You

1515

to return to the

CAUTION:

then

Page 17

This value should to by a Skutch Service Technician.

be adjusted unless instructed

NOT

When set to received. The display will look as follows:

, it will ignore any Dial Tone

Off

Sense Level= 12 01 to 20 #=Next

Enter the level from

press then release

Calls screen. You can press then release

Dial Mode= Tone

This option allows you to select touch tone dialing or pulse dialing. Some phone lines still only allow pulse dialing for outbound calls; in these areas you can change the system to pulse dial mode. The display looks as follows:

Press then release

and

; press then release

Pulse

####

to return to the Total Calls screen.

Dial Mode= Tone 1=Change #=Next

0101

to go to return to the Total

to toggle between

1111

2020

to go to the next

####

then

Tone

Dial Tone HU= On 1=Change #=Next

Press then release

and

option. You can press then release

return to the Total Calls screen.

of continuous talking it can accept, before it considers the call a Recorded Message. For this option, 1 = 10 second. A setting of 25 is unlimited talk time. The display will look as follows:

release

; press then release

Off

Talk Limit= 12

This option tells the system how many seconds

Talk Limit= 12 01 to 25 #=Next

Enter from

####

0101

to go to the next option. You can press

to toggle between

1111

to go to the next

####

2525

then press then

option. You can press then release

return to the Total Calls screen.

CPC Detect= On

This option allows you to disable the system’s ability to detect the CPC disconnect pulse sent by some telephone companies. When set to On, the system will, on detecting a CPC pulse, hang up on the current phone call and log it as a Hang Up. When set to Off, it will ignore any CPC pulses sent. The display will look as follows:

CPC Detect= On 1=Change #=Next

Press then release

and

option. You can press then release

return to the Total Calls screen.

hang up on any caller when it detect a return Dial Tone during the message record phase, when On.

; press then release

Off

Dial Tone HU= On

This option allows you to make the system

to toggle between

1111

####

to go to the next

then release

screen.

Pause Timeout=35

This option tells the system how many seconds of silence it needs in order to stop recording and continue with the outgoing message. For this option, 1 = .1 seconds. The display will look as follows:

Enter from

release

then release

screen.

Voice Trigger=02

This option tells the system how much time is needed to trigger a valid voice response. If the caller talks less than this setting, the system will not allow any alert trigger for this caller. For this option, 1 = second. The display will look as follows:

Pause Timeout=35 15 to 80 #=Next

1515

to go to the next option. You can press

####

to return to the Total Calls

8080

to return to the Total Calls

then press then

Version 1.13 Page 17

Page 18

Voice Trigger=02 01 to 60 #=Next

Enter from

release

then release

screen.

system dials, stays on. Some paging systems require the touch tones to be longer so they can break the automated messages; this allows you to increase that time. For this option, 1 = 1 second. The display will look as follows:

####

TT On Time= 02

This option sets how long each touch tone, the

0101

to go to the next option. You can press

TT On Time= 02 02 to 32 #=Next

6060

to return to the Total Calls

then press then

following procedures should be read and followed. If after the following steps, you are still having problems, go to the

Audio Quality Problems

If the audio quality of your outgoing messages

is poor, try the following:

Hold the microphone so the head is at

Customer Support

section.

about chin level, approximately 3 inches from your chin.

Speak your message in a loud clear voice.

The audio quality through the speaker

will never be as good as through the phone line; so have the system call some other phone you can listen to (make sure the volume on the system is all the way down).

CODEC Initialize Error

Enter from

release

then release

screen.

between each touch tone dialed. Some paging systems require longer delays before dialing the next touch tone, to allow the automated message system to catch up with the touch tones being entered; this allows you to increase that time. For this option, 1 =

release

then release

screen.

####

TT Off Time= 02

This option sets how long the system waits

second. The display will look as follows:

Enter from

####

0202

to go to the next option. You can press

TT Off Time= 02 02 to 32 #=Next

0202

to go to the next option. You can press

3232

to return to the Total Calls

3232

to return to the Total Calls

then press then

When the system initially powers up, it must set up the phone line and local audio circuits. During this process, the following conditions may appear.

CODEC 2 error

If the following message appears:

CODEC Initialize Error--> CODEC 2

Most likely the microphone is plugged into the system. The microphone whenever you are system will, on power failure, lock up on this message. You can only correct this problem by removing the microphone, unplugging power, then reconnect power.

NOT

MUST

recording, otherwise the

be unplugged

CODEC 1 error

If the following message appears:

CODEC Initialize Error--> CODEC 1

Trouble shooting

This section has been provided to help the user

in case of problems. For best results, all of the

Version 1.13 Page 18

Most likely some strange signal occurred on the phone line while the system was powering up. You can correct this problem by removing the phone line cord, unplugging power, then reconnect power; after the system is at Menu, you can reconnect the phone line cord.

Page 19

Disconnect Issues

Disconnect methods

Once the unit detects an answer condition, it activates the announcement portion of the system. The announcement will play until it detects a

Disconnect

disconnect systems incorporated into the BA-1000A.

seconds of a Consent code.

the detection of a CPC pulse that is detected over the phone line. The CPC pulse is generated by the telephone company and is not available in all areas. This is the immediate disconnect once the called party hangs up.

during an incoming response period.

response periods.

length of time set by the Talk Limit parameter in the

System Setup

condition. The following are the

The failure to detect a dialed digit within 5

CPC disconnect. The unit will disconnect upon

ONLY

The reception of 5 seconds of steady dial tone

The detection of a pre-determined amount of no

The detection of continuous speech for the

form of disconnect that will give

mode.

Disconnect problems

If the system is failing to disconnect when the called party is hanging up, you can use either the Tone Consent feature, or the No Response Hang Up feature to solve your problem.

Customer Support

All operation or technical questions should be directed to the

786-6186

time.

Before calling the we request that you have your system set up and within arm’s reach of the telephone. This is essential for accurate diagnosis of the problem. If the

Customer Support Center

unit must be sent in for repair, the following procedures

Customer Support Center

, between 7:30 a.m and 4:30 p.m., Pacific

Customer Support Center

determines that the

MUST

be followed.

916-

and to provide us with the return shipping information and day time phone number.

1) Package the unit in the original box and packing material. If you do not ship your unit with the original packaging material you charged for the replacement of this material.

2) You are responsible for all shipping costs to the

Customer Support Center

3) The

service, follow these procedures:

1) Follow the WARRANTY REPAIRS procedures.

2) The customer will pay 100% of all shipping

3) The customer will be charged for the following:

4) All repairs must be prepaid with Visa, Master

repairs for a period of 90 days from the date of the service invoice.

Customer Support Center

UPS Ground shipping back to the customer

ONLY

period, and only if the destination is within the USA. If the customer chooses any other form of shipment, or is located outside of the USA, the customer will incur all shipping charges.

Non-Warranty Repair

charges to and from the

Center

Card, American Express, Cashiers Check or Money Order.

Service Warranty

during the first year of the warranty

If your unit should require Non-warranty

A flat rate labor charge.

All parts replaced.

Shipping charges

The

Customer Support Center

will pay for

Customer Support

warrants all

WILL

Warranty Repair

1) You

MUST

to report the problem the unit is experiencing

Version 1.13 Page 19

call the

Customer Support Center

Page 20

1 Year Limited Warranty

This SKUTCH PRODUCT is warranted against defects for a period of one (1) year from the date of the original invoice; excluding the ZIP disk, which is warranted for a period of 90 days from the date of the original invoice. Within this period, we will repair it without charge for parts and labor. To obtain warranty service the product must be returned, at the customer's expense, to SKUTCH Electronics along with a copy of the original invoice. After the unit has been repaired, SKUTCH will ship the PRODUCT back via UPS GROUND service at our expense. If any other form of return shipment is requested, the customer will pay for 100% of the shipping cost.

This Warranty does not apply if in the sole opinion of SKUTCH Electronics, the PRODUCT has been damaged by lightning, or any other Acts of God, or by accident, misuse, neglect, improper location (high dust or tobacco smoke prone areas), improper packing, shipping, modification or servicing by other than an authorized SKUTCH Service Center.

EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR MERCHANTABILITIES OR FITNESS FOR A PARTICULAR PURPOSE AND IN NO EVENT SHALL SKUTCH ELECTRONICS BE LIABLE FOR LOSS OF PROFITS OR BENEFITS, INDIRECT, SPECIAL, CONSEQUENTIAL OR OTHER SIMILAR DAMAGES ARISING OUT OF ANY BREACH OF THIS WARRANTY OR OTHERWISE.

Version 1.13 Page 20