SKUTCH BA-1000-A Technical Reference Manual

209 Kenroy Lane, Suite 9

Roseville, California 95678

916-786-6186

http://www.skutchelectronics.com

BA-1000-A

Office Communication

System

Technical Reference

Manual

Version 1.13

Table Of Content

TABLE OF CONTENT .......................2

SYSTEM OVERVIEW ........................4

Save Your Packing............................ 4

System Features ................................ 4

Easy to use ...............................................4

Digitized Audio .......................................4

Variable Size Outgoing Message............. 4

Three Hours of Messages ........................4

Date & Time Stamp................................. 4

Three Counters......................................... 5

Simple Playback ...................................... 5

Playback Features ....................................5

4 Selectable Urgent Call Modes .............. 5

0 - EVERY VOICE MESSAGE................. 5

•

1 – TONE ................................................... 5

•

2 – GROUP ................................................5

•

3 – CYCLE................................................. 5

•

Voice Confirmation ................................. 5

Dialing Sequence Reset ...........................5

Remote Control Features .........................5

Power Fail Friendly ................................. 6

Other Features.......................................... 6

INSTALLATION..................................6

Location .............................................6

Power.................................................. 6

Phone Connection ............................. 6

Business Telephones .........................6

Single Line Phones............................ 6

Order A Phone Jack ......................... 6

RECORDING AN OUTGOING

MESSAGE ............................................ 8

Sample Outgoing Messages..................... 8

Service Company ....................................... 8

•

Doctor's Office ........................................... 8

•

TESTING THE OUTGOING

MESSAGE ............................................ 8

SPEAKER VOLUME ADJUSTMENT

................................................................ 8

Turn volume up .......................................... 9

•

Turn volume down ..................................... 9

•

LOCAL PROGRAMMING OF NOTIFICATION PHONE NUMBERS

................................................................ 9

Dialing Codes..................................... 9

Pager Samples:.................................. 9

Example 1:............................................. 10

Example 2:............................................. 10

Pager with an Access Code.................... 10

Example:................................................ 10

Pause before Next Dial ................... 10

Example:................................................ 10

AUTO ANSWER MODE .................. 10

Entering ...........................................10

Exiting Auto Mode.......................... 10

LOCAL PLAYBACK ........................ 10

Exiting Playback ............................. 11

REMOTE PLAYBACK .................... 11

REMOTE PROGRAMMING .......... 11

Menu Choices ..................................11

=Enter a Notification Number ........11

Example:................................................... 11

•

POWER UP...........................................7

Diagnostic Test ..................................7

IDLE MODE .........................................7

CHANGE THE TIME..........................7

TURNING SYSTEM OFF...................8

Version 1.13 Page 2

=Record a New Outgoing Message 11

=Outging Message Test .................. 12

=Start Group ................................... 12

=Disconnect .................................... 12

NOTIFICATION DIALING............. 12

SETUP MODE.................................... 12

Set CURRENT Time ...................... 12

Set The Current Day ..............................12

Set The Current Date ............................. 12

Set the Current Time.............................. 13

Access Code=1234 ...........................13

Play Only= Off ..............................13

Alert Modes= Tone .......................13

InRing Delay= 02 ..........................14

Redial Limit= 20............................ 14

Start Group= 1 .............................. 14

Total Calls........................................ 14

HIDDEN SETUP OPTIONS.............14

Set AUTO CLOCK......................... 15

Select The Day To Change.................... 15

Set The Start Time................................. 15

Set The Stop Time .................................15

Disconnect problems .............................19

Customer Support........................... 19

Warranty Repair............................. 19

Non-Warranty Repair .................... 19

Service Warranty............................ 19

1 YEAR LIMITED WARRANTY ....20

Remote Code=0506 ......................... 15

Factory Reset................................... 15

Auto Timed= Off........................... 16

Pulse Rate= Slow........................... 16

Play Line= Off ...............................16

No Ans Rings= 6............................ 16

Hello Pause= 05 .............................16

Sense Level= 12 ............................. 16

Dial Mode= Tone........................... 17

CPC Detect= On............................ 17

Dial Tone HU= On ........................17

Talk Limit= 12............................... 17

Pause Timeout=35........................... 17

Voice Trigger=02............................. 17

TT On Time= 02............................ 18

TT Off Time= 02 ........................... 18

TROUBLE SHOOTING ...................18

Audio Quality Problems................. 18

CODEC Initialize Error................. 18

CODEC 2 error...................................... 18

CODEC 1 error...................................... 18

Disconnect Issues............................. 19

Disconnect methods............................... 19

Version 1.13 Page 3

application, which will alter the operation of the system. See SETUP mode for more information.

System Overview

How many times have you lost business because you were not available when your customer needed you? The BA-1000-A allows you to keep in touch with your customers no matter where you are. You can leave your office knowing that, while you're out, you will be immediately notified if your customers need you, so you can respond quickly. Best of all, the BA-1000-A works 24 hours a day. Just think of the extra freedom you can enjoy knowing that, no matter where you go, your customers can always reach you when they need you.

The BA-1000-A is the ultimate answering system. It answers all of your calls, plays out your own prerecorded message, records your customers messages, and determines if the call is urgent. If the BA-1000-A detects the call as urgent, it will immediately hang up and start searching for you. It will call you at home, if not there it will call you on your cell phone, then on your pager. If it can't locate you it can be programmed to call your business partner at home, then on his cell phone. The BA1000-A will keep calling until the urgent message is retrieved or until it has called all of the numbers 20 times each, whichever comes first. Once the system contacts you, it says; "

from your office. Enter the access code

you enter the access code, the BA-1000-A will play the urgent message to you. Once the urgent message is received, you call your customer and the cycle is complete.

If you are wearing a pager, you will receive a BEEP indicating that an important message is waiting on your BA-1000-A machine. You then simply call your system, enter the access code, and retrieve your messages over the phone. The BA1000-A will automatically reset when you access your messages. If you happen to miss an alert call because you are in a bad reception area, don't worry; the BA-1000-A will automatically re-dial all of the numbers 20 times before it resets. With the BA1000-A you will be able to return customer calls within as little as two minutes.

NOTE: These instructions are written for the DEFAULT setup parameters in the BA-1000A. The setup mode allows many of the features of the BA-1000-A to be customized for your specific

I have an urgent message

". Once

Save Your Packing

You MUST save ALL packing material supplied with this unit. If the system must be sent in for any reason and you do not use the supplied packing material, you WILL be charged for the replacement of this material. This packing material has been designed to give the system maximum protection during the shipping process.

While every precaution has been taken in preparation of this OPERATION MANUAL, the manufacturer does not assume any liability for errors or omissions. The manufacturer reserves the right to make changes in the specifications of this unit at any time without notice.

System Features

Easy to use

Single button controls and voice instructions in remote playback.

Digitized Audio

Fully Digitized audio for both Incoming and Outgoing audio. The messages are stored on a standard ZIP 100 disk. These disks are readily available at all stores that carry computer supplies.

Variable Size Outgoing Message

The BA-1000A allows variable outgoing messages to be recorded from 4 seconds to 3 hours in length.

Three Hours of Messages

Can hold up to three hours of audio messages. Optionally can be expanded to over eight hours with a ZIP 250 drive.

Date & Time Stamp

The Date and Time stamp displays the date and time that each call was received during local playback. In remote playback, Date and Time are transmitted in voice.

Version 1.13 Page 4

Three Counters

New Message Counter (showing all new and urgent messages), Saved Message Counter (showing all reviewed messages) and a hidden Grand Total

Counter (showing a count of all the messages the

system has recorded).

Simple Playback

Single button local Playback for new messages.

Playback Features

Skip, Save, Erase, and Re-play, allows fast efficient playback of messages, both locally and remotely. Auto Stop between each message provides needed time to make necessary notes. Last message audio prompt for easy identification of last message.

4 Selectable Urgent Call Modes

Selectable URGENT CALL MODES allow immediate notification of need immediate attention. The BA-1000-A can call you on your home phone, your cell phone or even on your pager. The BA-1000-A is persistent. It knows that you need to be notified and it keeps working until the message is retrieved. The unit has adjustable redials and adjustable time between calls

•

0 - EVERY VOICE MESSAGE

The BA-1000-A will notify you only if any valid voice message is left. The minimum length that the message must be is user programmable from 1 to 60 seconds.

•

1 – TONE

In this mode, the BA-1000-A will only notify you if the caller presses a touch tone EIGHT anytime during his/her message. This way the caller can determine if the call requires immediate attention or not.

•

2 – GROUP

In this mode, the calling party can press a single touch tone from

select one of the four number groups. If the caller dials

, then the group defined by the START

8888

1111

ONLY

. This allows the user to

4444

your calls that

Shipping". The BA-1000-A can store up to four notification telephone numbers for each group.

•

3 – CYCLE

This mode works the same as the TONE mode, except that the starting alert notification number is controlled by the START GROUP parameter, in the SETUP mode.

Voice Confirmation

When the BA-1000-A has detected an urgent call, it will confirm the URGENT CALL, to the calling party, by saying: "You'll be called as soon as possible. Please hang up now".

Dialing Sequence Reset

The BA-1000-A can be set up to keep calling you until the URGENT MESSAGE has been received. When the BA-1000-A calls you at home or on your cell phone, it will wait until the phone is answered, then it will play the following message:

"I have an URGENT message from your office. Enter the ACCESS CODE." When the access code

is entered, the message will be played back and the dialing sequence will be reset.

If the BA-1000-A is calling your pager, it will notify you by displaying a pre-programmed, user

selectable number. In this case the user must call the BA-1000-A and, during the announcement, enter the access code. The URGENT message will be played back, once the access code is entered, and the dialing sequence is reset.

Remote Control Features

Verbal Message Counter.

Automatic Message Playback with verbal

Date and Time Stamp.

User controllable functions: Message

Skip, Repeat, Save, Erase, and auto

Pause between messages.

Programmable 4 digit access code

(Changeable Locally Only).

Remote Outgoing Message recording and

playback.

Remote Notification Number

programming, enabling or disabling.

Remote START GROUP programming.

GROUP parameter, in SETUP mode, will determine

the group to be alerted. An example would be:

"Dial one for Sales, Two for Service, or three

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Power Fail Friendly

Power

If the power fails, the BA-1000-A will remember its exact mode. So, when power is restored, the BA-1000-A will resume where it left off; whether dialing or waiting for calls to come in.

Other Features

Programmable Ring Delay from 1 to 12,

or Toll Saver mode.

Announce ONLY Mode.

Voice Controlled Recording.

Maximum Record Time Limit,

adjustable from 10 seconds to 4 minutes,

or unlimited.

CPC Disconnect (ON/OFF).

Dial Tone disconnect (ON/OFF)

Auto Disconnect on Local Pick Up, the

unit automatically disconnects when you

pick up a local phone.

Disk FULL message. A special message

plays when the BA-1000-A runs out of

message storage space:

please try again later"

Four digit user programmable remote

programming access code.

Automatic clock control can be set to let

the unit turn itself on during non-

business hours.

Sixteen, 32 digit, notification phone

numbers can be user programmed.

"System full

The SYSTEM can be used on a three-prong grounded 110VAC power outlet. This is needed for proper protection of the unit's circuitry. Power circuits that are used for any heavy equipment such as large freezers, blowers, heaters, copiers, or any electrical equipment that contains large motors, should be avoided. Heavy electrical equipment can cause power glitches over the power line which could interfere with the operation of the system. If your power lines are excessively noisy a power filter MIGHT solve the problem.

Phone Connection

The system's telephone line requirements are the same as a standard telephone. Its connection to the telephone line is the same as any NORMAL single line telephone that you could buy at any department store.

Business Telephones

This system is not compatible with modular jacks used for multi-line ELECTRONIC PHONE SYSTEMS. To connect the SYSTEM to this type of phone system, an RJ-11 jack must be ordered from your local telephone company. It should be noted that when the BA-1000-A is used, the line indicator lights on the phone system will not show the line as being used.

Single Line Phones

Installation

Location

When selecting a location for the system, the

following conditions MUST be avoided:

Temperatures above 95°F. Temperatures below 65°F.

Carpeted areas that produce Static Electricity.

High dust/tobacco smoke areas.

Exposure to direct sunlight.

The SYSTEM and the POWER CUBE should

be located in a well ventilated area.

Version 1.13 Page 6

If you have a single line phone it is probably connected to a small modular jack. Simply unplug the phone and plug the system in. If you wish to have both the phone and the system connected at the same time you can plug the phone into the PHONE jack on the back of the BA-1000-A.

Order A Phone Jack

If you need to order a jack from the telephone company, you will need the following information:

FCC No: AP494N-64812-MA-E

RINGER EQ.:0.0B

USOC No (Jack type) RJ-11, RJ-12, or RJ-13

(See telephone connection)

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