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SKSS Software Suite
Model 5670
Installation and
Operations Manual
Part Number 151241 Rev F
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CD Key _______________
CD Key is not case sensitive
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Contents
Introduction to SKSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Mouse Versus Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Backing Up Your Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
How to Reach Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installing SKSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installing SKSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Starting SKSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Using Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Initial Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Adding/Editing/Deleting Users and Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Turning Password Protection On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Setting Up Communications with the Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
PC Modem Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Serial & USB Cable Direct Connection to the FACPs . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configuring Communications Between the PC and Panel . . . . . . . . . . . . . . . . . . . . . . . . 7
Adding/Removing the S10=255 AT Command Setting . . . . . . . . . . . . . . . . . . . . . . . . . . 7
SKSS File Types and Naming Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Views for IntelliKnight Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Views for the SK-5208 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Views for the 5000-Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Scheduling Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
The Communications Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Delete Jobs from the Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Job Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Downloading and Uploading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Working with Event History Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Combining Event History Files (Append History) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Detector Status Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Communication Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Troubleshooting Communication Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
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Introduction to SKSS
The Silent Knight Software Suite (SKSS) is a tool for communicating with IntelliKnight addressable
fire panels, IFP-Series fire panels, and SK-5208 fire panel. SKSS allows you to upload (receive) data
from a panel to a PC. For example, you can upload event history from a panel so that the history can
be sorted and viewed on screen or printed as a report.
Features
• Compatible with IntelliKnight 5820XL, 5808, 5700, IFP-1000, IFP-100, IFP-50, and SK-5208
fire panels
• Quick access to panel event history
• Upload detector status from IntelliKnight and IFP-Series fire panels
• Forward and backward compatible with panel software
• Free software upgrades downloadable from the Silent Knight web site (www.silentknig ht.com)
About This Manual
This manual will help you get started using SKSS and is future reference for operations that you
don’t frequently perform. The menus and screens in the software are your main source of
information for the more commonly performed operations. You can also get help from the
software’s comprehensive online help system by pressing the [F1] key at any time. For information
on general concepts refer to the panel’s Installation and Operations Manual.
System Requirements
To operate SKSS software you must have a PC with the following minimum requirements:
• Windows
®
98, 2000, ME, NT®, XP, or Vista
• 64 megabytes RAM
• 32 megabytes of free hard disk space
• VGA color or compatible monitor
• A Bell 212A/103 Hayes
®
compatible Plug and Play modem to connect to remote panels. You can
also connect directly to all compatible FACPs using a 9-pin serial cable or connect directly to
5820XL, 5808, IFP-1000, and IFP-100 using an AB male USB cable.
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Mouse Versus Keyboard
SKSS is designed to be used with a mouse. Using a mouse is the fastest and easiest way to
operate the software. However, a mouse is not a requirement; all operations can be performed
from the keyboard. See your Windows documentation for information on navigating in a
Windows environment.
Online Help
You can press the [F1] key when you have SKSS running to bring up the online help system
(not available during beta testing). The help screens describe each data entry area on the view
and explain how to select options.
Backing Up Your Data
Protect your valuable data by frequently backing up files using the backup tool of your choice.
Files with extensions.[Panel Type]History and .[Panel Type]Detector contain your data. For
example, a file with the extension .5808History contains the history information from a 5808
panel. Back up these files whenever you make changes. (See Table 1 on page 9 for more
information about types of files and extensions.).
Technical Support
Silent Knight provides 7/24 technical support from our Web site at www.silentknight.com. Print
installation and operations manuals, get answers to frequently asked questions, download the
latest software revisions, e-mail questions to technical support are just a few of the things you
can do on our Web site. Silent Knight also offers free technical support.
How to Reach Us
Web site:
www.silentknight.com
Technical support:
Monday - Friday, 8:00 AM to 5:00 PM CST
800-446-6444
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Installation and Operations Manual
Installing SKSS
SKSS walks you through the installation process and can be installed and configured to work
with Silent Knight control panels in less than ten minutes.
If you are a new user of Silent Knight software, go to the installation procedure below. If you
have a version of Silent Knight’s SK Analog Fire System Editor installed on your PC, the new
software will not overwrite the directory or accounts you’ve already set up. Once you’ve
installed SKSS, upload information from each panel to populate the software with your existing
accounts. The files created in SK Analog Fire System Editor are not compatible with SKSS. For
assistance with SK Analog Fire System Editor files, call Silent Knight Technical Support.
To install SKSS:
1. Place the SKSS Software CD in your PC.
Note: The CD Key is located on the inside of this manual’ s the front cover.
2. Follow the instructions on the screen to continue installation.
If SKSS installation does not start automat icall y af te r inserting the disk, use Add/Remove Prog rams
in Windows Control Panel to start the installation process.
If an error occurs during installation, make sure you have sufficient memory and disk space on your
PC (see page 1). If you have sufficient system resources and the software still will not install or run,
contact Silent Knight Technical Support at 800-446-6444.
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Information on
communications
between the panel
and the PC will
appear here.
Starting SKSS
To start SKSS:
1. From Start, select Programs, Silent Knight and then click on Silent Knight Software Suite. The login
dialog box appears.
2. When logging on for the first time, select Master from the User Name dropdown list.
3. Press Tab to move to the Password text box and enter pass.
4. Click
OK. The SKSS window appears.
Note: If you’ve used the SK Analog Fire System Editor, note that the Communications Queue is no
longer a separate application. The Communications Queue is integrated into SKSS as shown below.
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Click here to
disable password
protection.
Using Password Protection
Through the password system, you can make sure that only qualified users have access to SKSS.
Or, if you prefer, you can disable password protection so that anyone in your facility can have
access to SKSS.
Initial Password
SKSS comes with a Master User and Password. When logging on for the first time, select
Master for the user and enter pass as the password. You can then change the password, add new
users or disable password protection.
Adding/Editing/Deleting Users and Passwords
You can add up to 100 users to SKSS, in addition to the Master User. All users can perform all
software operations. The Master User cannot be deleted.
To add a user:
1. From the Options menu, select Users
& Passwords.
2. From the Users and passwords dialog
box, click on
3. Enter up to 20 alphanumeric
characters for the user and 20
alphanumeric characters for the user’s
password.
4. Click
Add User .
OK.
To delete a user:
1. From the Options menu, select Users
& Passwords.
2. At the dialog box that displays, select the user you want to delete, then select Delete User.
3. Click
Turning Password Protection On/Off
OK. The user will be deleted.
If you don’t want to require users to enter
passwords when they operate the software,
you can permanently disable the dialog box
for entering a password.
1. From the Options menu, select Users &
Passwords.
2. From the Users and passwords dialog box,
click on the Enable login dialog box check
box to turn protection on or off. If there is a check mark in the box password protection is on. If there
is no check mark in the box, password protection is off.
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5808 and IFP-100–USB
& Serial Connector
SK-5208–Serial
Connector
5820XL and IFP-1000–USB
& Serial Connector
5700 and IFP-50–
Serial Connector
Setting Up Communications with the Panel
Before you can use SKSS to communicate with a panel, you must configure a communication
device. To connect to a remote panel, you’ll need to use your PC’s modem. To connect directly
to an FACP, you can use a serial cable, or with 5820XL, 5808, IFP-1000, and
IFP-100 panels you can use a USB cable.
PC Modem Connection
To communicate remotely with a panel, you will need to have a Hayes® compatible modem
installed on your PC. Follow the instructions in your PC and modem manuals for connecting a
modem to your PC.
Serial & USB Cable Direct Connection to the FACPs
To communicate locally with a panel, you can connect a 9-pin serial cable to the FACP serial
port or an AB male USB cable to the USB port (on all FACPs except the 5700 and the IFP-50).
See the figure below.
Note: The panel will go into ground fault trouble if you are connected to a PC powered by AC
while the cable is connected. The trouble will clear when you disconnect the serial cable .
Figure 1: Direct Connection Ports on Silent Knight FACPs.
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Installation and Operations Manual
Configuring Communications Between the PC and Panel
To communicate with the panel, you will need to select the PC’s modem or if connecting
directly to the panel with a serial or USB cable, select the com port to which the cable is
connected.
To configure the communications device:
1. Select Options from the menu, then Communications.
2. Select the PC’s installe d mode m for mode m communications or the com port to which the serial or
USB cable is connected for direct connection to a FACP from the Line/Port drop-down list.
Note: When communicating with some panels, communications speed is improved
by adding the S10=255 AT command. SKSS will automatically check to see that
the S10=255 AT command is set in the Windows Advanced Connections
Setting of your modem when dialing certain panels. If not, SKSS will attempt to
send the command. To configure the modem with this command, see the following
paragraph.
Adding/Removing the S10=255 AT Command Setting
The S10=255 AT command ensures the most efficient operation for modem to panel
communications. This command will improve communications reliability between the modem
and compatible Silent Knight fire panels.
The S10=255 setting may not be useful for other communications applications. During these
times you can disable the S10=255 AT command. The next time you use SKSS, you will be
reminded that the S10=255 command is not set.
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To add the S10=255 AT Command Setting:
1. Click on Configure Line in the Communication Configuration dialog box.
2. Click on the Connection tab, then Advanced from the modem settings dialog box.
3. Type S10=255 in the Extra settings text box.
To remove the S10=255 AT Command Setting:
1. Click on the Windows Start button, then Settings, and finally Control Panel.
2. Double click on Modems. The Modems Properties dialog box appears.
3. Select the modem from the modem list and click on Properties.
4. Click on the Connection tab, then
5. Delete S10=255 in the Extra settings text box and click OK.
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Advanced.
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Installation and Operations Manual
SKSS File Types and Naming Conventions
SKSS has three two file types. Each file type stores different information about a specific panel
or account. File types are identified by their file extension as shown in the table below. When
you are working with the files, a unique icon will display in the upper left corner.
Table 1: Types of Files
Icon File Type Contains Extension Panels
Event
History
Events that occurred at the
panel. This file type is
uploaded from the panel.
.[Panel No.]History All
Detector
Status
Status of detectors. This
file type is uploaded from
the panel.
.[Panel No.]Detector
5820XL,
5808, and all
IFP-Series
File Menu
The file menu contains options that apply to all Windows applications (such as Open, Save, and
Save As), as well as some options that are unique to SKSS. The chart below describes SKSS
specific options.
Table 2: File Menu Options
Option Description
Open Event
History
Open Detector
Status
Upload Event
History
Upload
Detector Status
Print You can print any of the file types from SKSS. When the file you want a report
Open an event history file that has been uploaded from a panel to the PC.
Open a detector status file that has been uploaded from a panel. This option is for
5820XL and IFP-1000Rev. 1.2 and later, 5808, 5700, IFP-100, and IFP-50
panels.
Upload event history from IntelliKnight, IFP-Series, or SK-5208 panels to the
PC. Once the event history has been uploaded it can be viewed on screen and
printed.
Upload detector status from IntelliKnight and IFP-Series panels to the PC.
from is open, select Print from the File Menu. Prior to printing you can select
Print Preview from the File menu to view the report onscreen.
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This panel is
connected directly
to the PC so no
phone number
appears.
Describes the type
of job that has
been completed or
is scheduled to
occur.
This panel is
connected directly
to the PC so no
phone number
appears.
File name
assigned on the
PC where the
information is
downloaded from
The status of these
jobs is Waiting
because they have
been scheduled to
happen at a later
time.
Scheduling Jobs
The panel and a PC can communicate with each other by downloading (computer sends data to
the panel) and uploading (panel sends data to the computer). This section of the manual
describes communication operations.
The Communications Queue
The Queue is a list of completed and scheduled tasks between panels and SKSS. When a task
appears in the Queue window, its status and other information will display next to the account
number.
Figure 2: Communications Queue Example
Delete Jobs from the Queue
All jobs remain in the queue until you delete them. You can delete jobs that are finished and
jobs that are scheduled.
To delete a job from the Queue window:
1. Highlight the job you want to delete by clicking on it.
2. Press on the [Delete] key or right click to select from the menu that appears, then click Delete. This
action cannot be undone.
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Job Status
Jobs or accounts listed in the Queue window are assigned a status. The chart below describes
all possible status types.
Table 3: Queue Job Status
Status Description
Waiting The job is waiting for processing. Another job is currently being processed
or the job is timed to execute at a later time.
Error An error occurred during processing. No data was transferred. See page 22
for more information.
Processing The job is currently processing, for example, sending or receiving data.
Complete The job has completed successfully. Completed jobs remain on the queue
until an operator deletes them.
Aborted by User The job was cancelled during processing by an operator. Aborted by User
jobs remain on the queue until an operator deletes them.
Timed Out The job was not completed because communication was not established
during the programmed timeframe.
Security Not
Granted
No Carrier or
No Dialtone
Modem Error The job was not processed because the software detected a problem with the
Busy Signal The job was not processed because the communication device encountered a
No Answer The job was not processed because the initiating communication device did
Detector Status
Not Supported
The panel did not answer the call because an incorrect password was used by
the operator who attempted to process the call.
The job was not processed because communication was not established. This
message can indicate several problems. See page 22 for more information.
modem. This message could indicate that modem is not turned on, needs to
be initialized, or another problem. See page 22 for more information.
busy signal when attempting to call.
not receive an ACK signal.
The detector status feature is not available for Rev. 1.1 panels; Revision 1.2
and later support the feature. If you attempt to run the Upload Detector Status
feature on a Rev. 1.1 5820XL or IFP-1000 panel, you will receive this
message.
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Uploading
You can upload various options, depend in g on the pane l yo u are working with, such as panel
programming settings and event history as shown in Table 7. When uploading, you are sending
data from the panel to the computer.
Table 4: Download and Upload Options by Panel
Option IntelliKnight IFP-Series SK-5208
Event History
Detector Status*
* The option for uploading detector status that appears on the file menu is available
for Rev. 1.2 and later panels only.
•••
••
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To upload panel information:
1. From the File Menu, select the upload menu item you want to schedule.
2. In the appropriate locations in the dialog box, enter your selections for the following options:
File Name: To upload assign a name to the file that will be uploaded from the
panel. You can use the Browse option to select from the list of
available files. If you do not select a name for the file, it will be
automatically named with the panel model and the date and time of the
download.
Account Number: Enter the panel account number.
The default value for each control panel is listed in the installation
manual for that control panels.
Computer Code: Enter the code that allows access to the panel from a PC. The default
value for each control panel is listed in the installation manual for that
control panels.
Phone Number: If you are using a modem for communication, enter the panel phone
number.
Call Option: Select how often and when the call should be placed.
Answering: Select the preferred options if the phone line used by the PC’s modem
has an answering machine installed. This feature is not used when
connecting directly to a panel.
3. Click OK to begin uploading or to post the job to the Queue.
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Display events that
occurred during a
specific time.
Select order in
which events
Select the types of
events to display.
Working with Event History Data
You can upload event history from IntelliKnight, IFP-Series, and SK-5208 panels. When
uploading a file from the panel’s event history buffer, you will have all of the most recent events
that have occurred at the panel. Not all the events may be of interest to you at any given time.
You can use the software to select only events that meet particular criteria, sort events, print and
combine files of events.
1. Once event history has been uploaded, select Open History from the File Menu.
2. Select a file to open. You can scroll through the list of available files or enter the file name in the File
Name area in the dialog box.
3. From the next dialog box that displays, select options for controlling how the history is displayed on
screen and printed.
Refer to the online help for more details about these options (not available during beta testing). If
you want a printed report of the data, select Print from the File Menu.
Figure 3: Event History Window.
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Combining Event History Files (Append History)
The IntelliKnight and IFP-Series panels can store up to 1000 events and SK-5208 panels can
store up to 150 events. When a panel reaches its 1000 event capacity, it begins deleting events
starting with the oldest. When you save an upload, you create a file that you can save
permanently or for as long as you need it. You can also append (or add) events from another file
so that uploaded event files will be combined, saving you from having to search through
multiple files.
For example, suppose a panel reported 1000 events every two weeks, but you wanted to retain
files of events by month. Since the panel would start deleting events as more were added, the
panel’s buffer would never contain an entire month of data. You could compensate for this by
uploading event history twice per month, once for the first half of the month and once for the
second half. You could then Append the events from the second half of the month to the file for
the first month. Your file would then contain events for an entire month.
To add history events from one file to another:
1. Open the primary history file by selecting Open Event History from the File Menu.
2. With a history file open, click on Append History File.
3. Select the file that you want to add to the primary history file. You can scroll through the list of
available files or enter the file name in the File Name area in the dialog box. Even t history files have
the extension .[Panel Type]History.
4. The file now contains event data from both files. When you save the file, you may want to use the
Save As feature to give the combined file a unique name.
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Detector Status Data
When you upload detector status from an IntelliKnight or IFP-Series panel, you will have a file
containing the status of all detectors in the system. Not all the detectors may be of interest to
you at any given time. You can use SKSS to select only detectors that meet particular criteria,
such as, detectors that are out of compliance or that need maintenance. You can also sort the file
by various criteria and print the information that you need.
1. Once detector status has been uploaded, select Open Detector Status from the File Menu.
2. Select a file to open. You can scroll through the list of available files or enter the file name in the File
Name area in the dialog box. Detector status files have the extension:
.[Panel Type]Detector.
3. The Detector Status View will display. Select options for controlling how the detector status is
displayed on screen and printed. A dialog box similar to the one below will display . Refer to the
options on the help screen for complete information about how to select these options. If you want a
printed report of the data, select Print from the File Menu.
Figure 4: Detector Status Dialog Box
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Installation and Operations Manual
Communication Error Messages
The chart below describes communication error messages that could occur during processing.
These messages indicate that transfer of data did not occur. If you receive one of these messages
and do not know what caused it, see Troubleshooting Communications problems below. If the
problem persists, contact Silent Knight Technical Support.
Table 5: Communication Error Messages
Message Explanation
Error An error occurred during processing of the call. No data was transferred. This
message can indicate a wide variety of problems, including a problem with the
modem or noise on the telephone lines.
Timed Out The job was not completed because communication was not established during the
programmed timeframe.
No Carrier The job was not completed because the communication device could not establish
communication.
Modem Error The job was not completed because the software detected a problem with the
modem. Make sure the modem is turned on. Try reinitializing the modem.
Busy Signal The communication device encountered a busy signal when attempting to
communication. Try again later.
No Answer The communication device did not receive an ACK signal.
No Dialtone A dialtone could not be detected by the communication device. Check that the
receiving device is turned on and is connected to the phone line.
Troubleshooting Communication Problems
Troubleshooting communication problems can be complex because the problem could be at
either end of the connection. If communication did not occur or was incomplete, here are some
things to try.
When using a modem, make sure the communication device is connected to the phone line and
that dial tone is present. If you suspect that noise on the telephone line is causing a problem, try
any or all of the following:
• Hang up and try again.
• Initialize hardware. This will happen any time you close the queue and reopen it. You may
need to reset the modem, especially if you receive the “Modem Error” message.
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