Sierra Wireless MC5725U User Manual

Sprint Mobile Broadband USB Modem by Sierra Wireless

AirCard

595U

www .s prin t.co m

Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

Section 1: Basics of Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . .1

1A. Introducing the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . .3

Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1B. Getting Started With Your Sprint Mobile Broadband USB Modem . . . . . . . . .7

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

The Sprint Mobile Broadband USB Modem Software . . . . . . . . . . . . . . . . . . . . . . . 10

Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Section 2: Installing the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . .13

2A. Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2B. Inserting and Removing the Sprint Mobile Broadband USB Modem . . . . . . .19

Inserting the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . . . . 20

2C. Setting Up Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Activating and Using Sprint Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Preactivated Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Non-preactivated Device: Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Data Provisioning (IOTA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

2D. Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Visiting the Sprint Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Contacting Sprint Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Section 3: Using the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . .29

3A. Your Sprint Mobile Broadband USB Modem: The Basics . . . . . . . . . . . . . . . . .31

Sprint Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Starting Sprint Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Starting Sprint Connection Manager Automatically . . . . . . . . . . . . . . . . . . . . . . . . 33

Sprint Connection Manager Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Connection States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

System Tray Connection States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Determining the Type of Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Location-Based Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Powering the Device On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Controlling the Sprint Connection Manager Window . . . . . . . . . . . . . . . . . . . . . . . 43

Launching a Sprint Power Vision or Sprint Vision Connection . . . . . . . . . . . . . . . 45

Viewing the Amount of Data Transferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Ending a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Displaying Your Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Accessing Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Uninstalling the Sprint Connection Manager Software . . . . . . . . . . . . . . . . . . . . . 54

3B. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Sprint Connection Manager Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

System Tray Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

3C. Changing the Settings of Sprint Connection Manager . . . . . . . . . . . . . . . . . . .59

Settings Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Sprint Vision Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Sprint Location Services Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

3D. Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Viewing the Connection History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Viewing Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Running Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

. . 60

Updating the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

About Sprint Mobile Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

3E. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

What is Sprint Connection Manager? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

If the connection is “always on,” am I always being billed? . . . . . . . . . . . . . . . . . . 77

How fast is the connection with Sprint Connection Manager? . . . . . . . . . . . . . . 77

Can I connect to a dial-up account like AOL or EarthLink? . . . . . . . . . . . . . . . . . . . 77

How do I get the location-enhanced Local Search feature? . . . . . . . . . . . . . . . . . . 77

Where do I find the location-enhanced Local Search feature? . . . . . . . . . . . . . . . 78

How do I use the location-enhanced Local Search feature? . . . . . . . . . . . . . . . . . 78

Where can I use GPS? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Once I connect to the network, how do I access my corporate network

through a VPN? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

How can I optimize my settings to achieve the fastest speeds and

conserve data when accessing my corporate network? . . . . . . . . . . . . . . . . . . . . . 78

Why won’t my laptop go into hibernation mode when using my

Sprint Mobile Broadband USB Modem? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

3F. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Problems, Causes, and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

GO Button Is Unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Searching for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Cannot Connect to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Power LED Goes Off and On, and Then Stays Red . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Location-Based Services Don't Seem To Be Available . . . . . . . . . . . . . . . . . . . . . . . . 84

Could Not Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Unable To Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Sprint Connection Manager Stops Working After Upgrading Windows . . . . . . 85

Section 4: Technical Specifications and Regulatory Information . . . . . . . . . . . . . . . . .87

4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

LED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Patents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Additional Information and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Section 5: Safety Information and Terms & Conditions . . . . . . . . . . . . . . . . . . . . . . . 101

5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Subscriber Agreement/General Terms and Conditions of Services . . . . . . . . .106

Section 6: Glossary and Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

6A. Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

6B. Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Welcome to Sprint

We are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the network, all your services will work the same.

When it comes to mobile connectivity, the Sprint Mobile Broadband USB modem offers more freedom than ever before. No wires, no cables, just access to your data when you need it. The power of the Internet and company data is truly at your fingertips.

This guide will familiarize you with our technology and with Sprint Connection

Manager Sprint Mobile Broadband USB modem through simple, easy-to-follow instructions.

software with location-enhanced Local Search and your new

Welcome and thank you for choosing Sprint.

Introduction

This User’s Guide introduces you to Sprint service and all the features of your new wireless Sprint Mobile Broadband USB modem. It’s divided into six sections:

⽧ Section 1: Basics of Your Sprint Mobile Broadband USB Modem

⽧ Section 2: Installing the Sprint Mobile Broadband USB Modem

⽧ Section 3: Using the Sprint Mobile Broadband USB Modem

⽧ Section 4: Technical Specifications and Regulatory Information

⽧ Section 5: Safety Information and Terms & Conditions

⽧ Section 6: Glossary and Index

Throughout the guide, you’ll find tips that highlight special shortcuts and timely reminders to help you make the most of your wireless USB modem and services.

The Table of Contents and Index will help you locate specific information quickly. The Sprint Connection Manager software includes extensive online help to guide you through the steps to use each feature.

You’ll get the most out of your new Sprint Mobile Broadband USB modem if you read each section of this document. However, if you’d like to get right to a specific feature, simply go to that page. Follow the instructions in that section and you’ll be ready to use your device in no time.

Tip:

You can view this guide online or print it to keep on hand. If you’re viewing it online, simply click a topic in the Table of Contents, a page number in the Index, or any page or section reference. The PDF automatically displays the appropriate page.

Section 1

Basics of Your

Sprint Mobile Broadband USB Modem

Section 1A

Introducing the Sprint Mobile Broadband USB Modem

In This Section

⽧ Your Sprint Mobile Broadband USB Modem

⽧ CDMA Networks

⽧ Package Contents

⽧ About This Guide

This section introduces the basic features and functions of your Sprint Mobile Broadband USB modem, what is included with your device, and how to use this guide to get you started.

Section 1A: Introducing the Sprint Mobile Broadband USB Modem 3

Your Sprint Mobile Broadband USB Modem

The Sierra Wireless AirCard® 595U USB modem is a dual-band wireless USB modem. It enhances the functionality of your mobile or desktop computing devices by adding wireless data.

This device allows you to do the following (subject to feature availability), without using a landline phone or network:

䢇 Connect to the Internet, VPN, and corporate networks

䢇 Send and receive large email messages

䢇 Use Location-Based Services (on Windows® only)

䢇 Conduct video-conferencing

䢇 Access streaming, real-time media

䢇 Play games online

Your Sprint Mobile Broadband USB modem fits into a USB slot (available on most notebook and desktop PCs).

CDMA Networks

The Sprint Mobile Broadband USB modem operates over a type of wireless network called CDMA (Code Division Multiple Access).

To use the Sprint Mobile Broadband USB modem, you need an account that gives you access to the CDMA network. Some features described in this manual may not be available with your account. For details of the services and accounts available, contact Sprint (page 27).

There are CDMA networks that operate in the frequency bands supported by the Sprint Mobile Broadband USB modem throughout North America and parts of Latin America, Asia, and New Zealand. However, each service provider operates a network that covers a limited geographical area within the overall CDMA coverage area.

The fee for service may be higher when you are roaming (connecting to a network other than Sprint).

Sprint has “roaming” agreements with other service providers, so that you can get service outside of the coverage area of the network. (There may be additional charges for roaming service.)

4 Section 1A: Introducing the Sprint Mobile Broadband USB Modem

CDMA technology provides a variety of connectivity features, depending on your Sprint account (actual speed depends on the network conditions):

䢇 1xEV-DO Rev. A (Sprint Power Vision

) supports Internet connections with data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network). Average data rates are 450-800 kbps (downlink from the network) and 300-400 kbps (uplink to the network).

䢇 1xEV-DO Rev. 0 (Sprint Power Vision) supports Internet connections with data

rates up to 2.4 Mbps (downlink from the network) and 153 kbps (uplink to the network). Average data rates are 400-700 kbps (downlink from the network) and 40-80 kbps (uplink to the network).

䢇 1X (Sprint Vision) supports Internet connections with data rates up to 153 kbps.

You can set Sprint Connection Manager to automatically establish a packet data connection (Sprint Power Vision or Sprint Vision) when it starts.

You can also set Sprint Connection Manager so that, without running Sprint Connection Manager, you can make a Sprint Power Vision or Sprint Vision connection simply by starting whatever application you want to use (such as your Web browser or email application).

If the packet data connection is lost, the connection is restarted automatically. This provides an “always-on” network connection (as far as permitted by network coverage). Once the connection is established, you can open your browser and connect to any Web site that is accessible through the Internet, or access other Internet services (such as email).

The connection is “active” when data transmission is occurring. If data transmission stops for a period of time (determined by the network), the connection becomes “dormant.” (See page 35.)

More information about CDMA networks is available on the CDMA Development

Tip:

Group Web site, www. cdg.or g

For pointers on optimizing your settings, see “How can I optimize my settings to

Tip:

achieve the fastest speeds and conserve data when accessing my corporate network?” on page 78.

Section 1A: Introducing the Sprint Mobile Broadband USB Modem 5

Package Contents

Your Sprint Mobile Broadband USB modem package contains the following components:

䢇 Sprint Mobile Broadband USB modem by Sierra Wireless (Model AirCard 595U)

䢇 Rechargeable modem battery

䢇 Docking station with attached cable

䢇 Getting Started guide

䢇 Installation CD containing the Sprint Connection Manager software, warranty

information, and this document

About This Guide

This user's guide is designed to provide you with all the information you need to install and use your Sprint Mobile Broadband USB modem by Sierra Wireless (AirCard 595U).

Note:

The comprehensive Getting Started guide that comes with the Sprint Mobile Broadband USB modem should be sufficient for most installations.

䢇 Section 1 (which you are reading) gives you an overview of the Sprint Mobile

Broadband USB modem (AirCard 595U).

䢇 Section 2 provides step-by-step instructions for installing the Sprint Mobile

Broadband USB modem and Sprint Connection Manager software (page 13).

䢇 Section 3 provides step-by-step instructions on using the device (page 29).

䢇 Section 4 provides electrical, radio frequency, and other parameters of the

Sprint Mobile Broadband USB modem for those who require technical information, as well as regulatory information (page 87).

䢇 Section 5 provides important safety and liability information and the Terms and

Conditions of use for the Sprint Mobile Broadband USB modem (page 101).

䢇 Section 6 include a glossary (page 125) and index (page 129).

6 Section 1A: Introducing the Sprint Mobile Broadband USB Modem

Section 1B

Getting Started With Your Sprint Mobile Broadband USB Modem

In This Section

⽧ Getting Started

⽧ System Requirements

⽧ The Sprint Mobile Broadband USB Modem Software

⽧ Care and Maintenance

This section describes the basics of getting started with your Sprint Mobile Broadband USB modem, and how to look after your device.

Section 1B: Getting Started With Your Sprint Mobile Broadband USB Modem 7

Getting Started

CAUTION:

Do not insert the Sprint Mobile Broadband USB modem into the USB slot until you have installed and run the Sprint Connection Manager software, and the software displays “No device.”

Before you begin using your Sprint Mobile Broadband USB modem, you must:

1. Check that your computer has the system requirements listed below (“System

Requirements”).

2. Install the Sprint Connection Manager software, located on the installation

CD, onto your PC. See page 16.

3. Start Sprint Connection Manager.

4. Insert the battery into the Sprint Mobile Broadband USB modem, and insert

the device into your computer; this installs the drivers for the device.

5. Charge the battery for approximately two hours.

6. Activate your Sprint account and configure the Sprint Mobile Broadband USB

modem to use your account (unless the device has been preactivated). See page 22.

System Requirements

The Sprint Mobile Broadband USB modem is supported on:

䢇 Windows Vista.

䢇 Windows XP (Home and Professional versions).

䢇 Windows 2000 with Service Pack 1 or later (Service Pack 4 is recommended),

with high encryption support. (See “High Encryption Requirements” on page 9.)

䢇 Mac OS X (supported through the Watcher

Lite software—available from the

Sierra Wireless Web site at www.sierra wireless.com/ support).

8 Section 1B: Getting Started With Your Sprint Mobile Broadband USB Modem

To install and run the Sprint Mobile Broadband USB modem and accompanying Sprint Connection Manager software, you will need the minimum system resources shown in the following table.

USB slots One USB slot. (If your computer’s USB slot is vertical, use the

docking station. Do not use the Sprint Mobile Broadband USB modem in a USB hub or in a USB slot on a keyboard.)

Optical drive CD-ROM

Memory 32 MB

Disk space 32 MB

High Encryption Requirements

Depending on your configuration, an IOTA (Internet Over The Air) session may automatically start as part of the installation/activation process. IOTA requires high-security 128-bit encryption to establish a secure Internet connection to the CDMA network. (For more information, see “Data Provisioning [IOTA]” on page 25.)

If you are running Windows Vista or Windows XP, your computer should already include high-security 128-bit encryption.

If you are running Windows 2000 with Internet Explorer

1. Ensure you have installed the Windows 2000 High Encryption Pack: in Internet

Explorer, select Help > About Internet Explorer.

If you see “Cipher Strength: 128-bit,” then the High Encryption Pack is installed. Proceed to step 2.

If the High Encryption Pack is not installed, download and install it (www.micr osoft.com/windows2000/ downloads/r ecommended/ encryption).

2. If your version of Internet Explorer is earlier than 5.5, download and install the

latest version (www.microsoft.com/windows/ie/downloads

If you are running Windows 2000 with Netscape Communicator

Ensure your version of Netscape Communicator is 4.7 or higher.

To verify that your version supports 128-bit encryption:

1. In Navigator, select Help > About Navigator.

– or –

In Netscape Communicator, select Help > About Communicator.

Section 1B: Getting Started With Your Sprint Mobile Broadband USB Modem 9

2. See the section “Contains encryption software from RSA Data Security, Inc.”

If the next paragraph states “This version supports U.S. security,” you have 128-bit security.

If the paragraph states that you have International security, you have 40-bit security. Download a version that supports 128-bit security.

The Sprint Mobile Broadband USB Modem Software

The Sprint Mobile Broadband USB modem comes with the following software:

䢇 Sprint Connection Manager, which allows you to manage the device’s actions

and monitor your connections

䢇 The driver software that forms the interface between the Sprint Mobile

Broadband USB modem and your Windows operating system

Before you insert the Sprint Mobile Broadband USB modem for the first time, you must install and then run the Sprint Connection Manager software. The driver software is installed the first time you insert the device into your computer.

Detailed instructions are provided beginning on page 16.

Care and Maintenance

As with any electronic device, the Sprint Mobile Broadband USB modem must be handled with care to ensure reliable operation. Follow these guidelines in using and storing the device:

䢇 The device should fit easily into your USB slot. Forcing the device into a slot may

damage the connector pins.

䢇 Protect the device from liquids, dust, and excessive heat.

䢇 When not installed in your computer, store the device in a safe place.

䢇 Remove the device before storing or transporting your computer.

䢇 When inserting or removing the device, always grip it by the sides rather than

the end.

䢇 To avoid the risk of explosion, use the same battery model when replacing the

battery. Properly dispose of the used battery.

䢇 The device’s USB connector is adjustable to three positions. Do not force the

hinge past the last position—this may break the connector. For more information, see the picture on page 17.

10 Section 1B: Getting Started With Your Sprint Mobile Broadband USB Modem

䢇 Do not use the device with a handheld computer; it is designed only for

notebook or desktop computers running Windows® Vista, XP, 2000, or Mac OS X.

䢇 Do not handle or operate the device while driving or operating a vehicle. Doing

so may distract you from properly operating the vehicle. In some states and provinces, operating communication devices while in control of a vehicle is a criminal offense.

Section 1B: Getting Started With Your Sprint Mobile Broadband USB Modem 11

Section 2

Installing the Sprint Mobile

Broadband USB Modem

Section 2A

Installing the Software

In This Section

⽧ Getting Started

This section explains how to install your Sprint Connection Manager software.

The process may vary, depending on the operating system that you are running.

Section 2A: Installing the Software 15

Getting Started

Note:

For comprehensive instructions on installing the Sprint Connection Manager software and activating the device, see the Getting Started guide.

Before you can use your device, you must first install the device’s software and configure the device for your computer. The installation process consists of:

䢇 Software installation - Installing the Sprint Connection Manager software on

your computer (described in this section).

䢇 Insertion of the rechargeable battery into the device

䢇 Device insertion and driver installation - Starting the Sprint Connection Manager

software and inserting the device, which automatically installs the drivers on your computer.

䢇 Device activation and provisioning - Activating your Sprint account and

configuring the device to use your account. (See “Setting Up Service” on page 21.)

CAUTION:

Do not insert the device into your computer’s USB slot before installing the software.

Note: Windows Vista and Windows 2000 users: You must log in with

administrative privileges to install the software and drivers.

Windows XP users: You may need to log in with administrative privileges,

depending on your Windows configuration.

1. If the installation CD is not already in your CD-ROM drive, insert it.

The CD should autostart.

If the CD does not autostart, select Start > Run and enter d:\SCMInstaller.exe, where d is the drive letter of your CD-ROM drive.

16 Section 2A: Installing the Software

2. Use the Next and Back buttons to navigate through the wizard, noting the

following:

䡲 You must select I accept the terms in the license agreement to indicate your

acceptance of the terms of the license agreement to proceed with the installation.

䡲 Use the default settings for the Destination Folder unless you have special

requirements and an advanced understanding of PC configuration. (The Destination Folder dictates where the software is installed.)

3. When the “Installation Complete!” window is displayed, click Finish.

4. Run Sprint Connection Manager.

(Double-click the program’s icon [ ] on your desktop.)

5. Wait for Sprint Connection Manager to start up and display “No device...”.

6. Slide the front panel off the Sprint Mobile Broadband USB modem.

7. Hold the battery so that the side with two white arrows faces up and the gold

contact points on the end of the battery line up with the gold contact points on the Sprint Mobile Broadband USB modem. Insert the battery into the device.

Warning:

To avoid the risk of explosion, use the same battery model when replacing the battery. Properly dispose of the used battery.

8. Slide the front panel onto the device until the panel clicks into place.

9. Slide the lever on the bottom of the device in the direction indicated by the

triangle to release the device's USB connector.

10. Adjust the USB connector to the desired angle. (The USB connector is

adjustable to three positions—approximately 90, 135, and 160 degrees. Do not force the hinge past the last position—this may break the connector.)

Section 2A: Installing the Software 17

11. Insert the device into your computer’s USB slot.

Alternatively, you can attach the docking station to your computer’s USB slot, and insert the device into the docking station.

Note:

Warning:

If your computer’s USB slot is vertical, use the docking station. Do not insert the device into a USB hub or a USB slot on a keyboard.

If the orientation of your computer’s USB slot or the thickness of your computer are such that pressure is applied to the device’s end or side (as shown by the red circles in the drawings below), you may damage the device or your computer. In such cases, do not insert the device directly into your computer’s USB slot; use the docking station instead.

When the device is properly inserted, the Power LED is lit, and the battery starts to charge.

Windows detects the device and installs the drivers for it. This may take a few minutes. Once completed, Sprint Connection Manager should display “Disconnected.”

12. Charge the battery for approximately two hours.

Note:

If you have an older version of Sprint Connection Manager and are experiencing problems during installation, use the Add/Remove Programs Utility (see page 54) to remove the older version of Sprint Connection Manager. Then reinstall the current version of Sprint Connection Manager from the Installation CD.

After you’ve charged the battery, proceed to configure the device to use your account (if it was not preactivated); see “Activating and Using Sprint Service” on page 22. If your device is preactivated, after you’ve charged the battery, you are ready to connect to the network; to learn about using the software, see “Your Sprint Mobile Broadband USB Modem: The Basics” on page 31.

18 Section 2A: Installing the Software

Section 2B

Inserting and Removing the Sprint Mobile Broadband USB Modem

In This Section

⽧ Inserting the Sprint Mobile Broadband USB Modem

⽧ Removing the Sprint Mobile Broadband USB Modem

This section describes how to properly insert the Sprint Mobile Broadband USB modem and remove it from your PC.

Section 2B: Inserting and Removing the Device 19

Inserting the Sprint Mobile Broadband USB Modem

To insert the Sprint Mobile Broadband USB modem into a notebook or desktop computer:

1. Holding the Sprint Mobile Broadband USB modem by its sides, insert the

device into the USB slot of your computer.

Alternatively, you can attach the docking station to your computer’s USB slot, and insert the device into the docking station.

Note:

If your computer’s USB slot is vertical, use the docking station. Do not insert the Sprint Mobile Broadband USB modem into a USB hub or a USB slot on a keyboard.

When you insert the Sprint Mobile Broadband USB modem, the following should occur:

䢇 The first time the device is inserted, Windows detects the device and installs

the drivers for it. This may take a few minutes. Once completed, Sprint Connection Manager should display “Disconnected.” To connect to the network, click GO.

䢇 If sound effects are enabled, the PC beeps.

The Sprint Mobile Broadband USB modem is powered as soon as you insert it.

Removing the Sprint Mobile Broadband USB Modem

IMPORTANT!

When inserting or removing your device, always grip the device by its sides. Gripping the device by its end may damage the device.

To remove the Sprint Mobile Broadband USB modem:

1. Exit Sprint Connection Manager if it is open (page 44).

2. Remove the device from your computer’s USB slot by gripping both sides of

the device and pulling straight out.

20 Section 2B: Inserting and Removing the Device

Section 2C

Setting Up Service

In This Section

⽧ Activating and Using Sprint Service

⽧ Preactivated Device

⽧ Non-preactivated Device: Activation Wizard

⽧ Data Provisioning (IOTA)

This section walks you through setting up service for your Sprint Mobile Broadband USB modem, after you have installed the Sprint Connection Manager software (page 16) and inserted the Sprint Mobile Broadband USB modem.

Section 2C: Setting Up Service 21

Activating and Using Sprint Service

Before using your Sprint Mobile Broadband USB modem, you must have a Sprint wireless network account set up. The process of setting up an account is called activation.

When the Sprint Mobile Broadband USB modem is inserted and Sprint Connection Manager is started, it will detect whether the device has been configured with an account (“preactivated”). If it has not, the Activation Wizard starts automatically.

Preactivated Device

If you received your Sprint Mobile Broadband USB modem in the mail or purchased it at a Sprint Store, it probably has already been activated.

To prevent unauthorized use, preactivated devices may have been set with a security lock. If so, Sprint Connection Manager displays the message “Device locked.”

To unlock your Sprint Mobile Broadband USB modem:

1. Click the icon. (If is not visible, click to expand Sprint Connection

Manager.)

2. In the Enter User Lock Code window, enter your four-digit lock code, and click OK. For security purposes, the code is not visible as you type.

Tip:

After unlocking your preactivated Sprint Mobile Broadband USB modem, it is ready for use. See “Using the Sprint Mobile Broadband USB Modem” on page 29.

If you can’t recall your lock code, try using the last four digits of either your Social Security number or your device’s phone number (MDN), or try 0000. If none of these work, call Sprint Customer Service at 1-888-211-4727.

22 Section 2C: Setting Up Service

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