Sierra Wireless MC5725U User Manual

Sprint Mobile Broadband USB Modem by Sierra Wireless

AirCard

595U

www .s prin t.co m

Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

Section 1: Basics of Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . .1

1A. Introducing the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . .3

Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1B. Getting Started With Your Sprint Mobile Broadband USB Modem . . . . . . . . .7

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

The Sprint Mobile Broadband USB Modem Software . . . . . . . . . . . . . . . . . . . . . . . 10

Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Section 2: Installing the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . .13

2A. Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2B. Inserting and Removing the Sprint Mobile Broadband USB Modem . . . . . . .19

Inserting the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . . . . 20

2C. Setting Up Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Activating and Using Sprint Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Preactivated Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Non-preactivated Device: Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Data Provisioning (IOTA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

2D. Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Visiting the Sprint Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Contacting Sprint Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Section 3: Using the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . .29

3A. Your Sprint Mobile Broadband USB Modem: The Basics . . . . . . . . . . . . . . . . .31

Sprint Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Starting Sprint Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Starting Sprint Connection Manager Automatically . . . . . . . . . . . . . . . . . . . . . . . . 33

Sprint Connection Manager Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Connection States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

System Tray Connection States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Determining the Type of Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Location-Based Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Powering the Device On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Controlling the Sprint Connection Manager Window . . . . . . . . . . . . . . . . . . . . . . . 43

Launching a Sprint Power Vision or Sprint Vision Connection . . . . . . . . . . . . . . . 45

Viewing the Amount of Data Transferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Ending a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Displaying Your Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Accessing Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Uninstalling the Sprint Connection Manager Software . . . . . . . . . . . . . . . . . . . . . 54

3B. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Sprint Connection Manager Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

System Tray Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

3C. Changing the Settings of Sprint Connection Manager . . . . . . . . . . . . . . . . . . .59

Settings Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Sprint Vision Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Sprint Location Services Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

3D. Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Viewing the Connection History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Viewing Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Running Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

. . 60

Updating the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

About Sprint Mobile Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

3E. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

What is Sprint Connection Manager? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

If the connection is “always on,” am I always being billed? . . . . . . . . . . . . . . . . . . 77

How fast is the connection with Sprint Connection Manager? . . . . . . . . . . . . . . 77

Can I connect to a dial-up account like AOL or EarthLink? . . . . . . . . . . . . . . . . . . . 77

How do I get the location-enhanced Local Search feature? . . . . . . . . . . . . . . . . . . 77

Where do I find the location-enhanced Local Search feature? . . . . . . . . . . . . . . . 78

How do I use the location-enhanced Local Search feature? . . . . . . . . . . . . . . . . . 78

Where can I use GPS? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Once I connect to the network, how do I access my corporate network

through a VPN? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

How can I optimize my settings to achieve the fastest speeds and

conserve data when accessing my corporate network? . . . . . . . . . . . . . . . . . . . . . 78

Why won’t my laptop go into hibernation mode when using my

Sprint Mobile Broadband USB Modem? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

3F. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Problems, Causes, and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

GO Button Is Unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Searching for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Cannot Connect to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Power LED Goes Off and On, and Then Stays Red . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Location-Based Services Don't Seem To Be Available . . . . . . . . . . . . . . . . . . . . . . . . 84

Could Not Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Unable To Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Sprint Connection Manager Stops Working After Upgrading Windows . . . . . . 85

Section 4: Technical Specifications and Regulatory Information . . . . . . . . . . . . . . . . .87

4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

LED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Patents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Additional Information and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Section 5: Safety Information and Terms & Conditions . . . . . . . . . . . . . . . . . . . . . . . 101

5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Subscriber Agreement/General Terms and Conditions of Services . . . . . . . . .106

Section 6: Glossary and Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

6A. Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

6B. Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Welcome to Sprint

We are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the network, all your services will work the same.

When it comes to mobile connectivity, the Sprint Mobile Broadband USB modem offers more freedom than ever before. No wires, no cables, just access to your data when you need it. The power of the Internet and company data is truly at your fingertips.

This guide will familiarize you with our technology and with Sprint Connection

Manager Sprint Mobile Broadband USB modem through simple, easy-to-follow instructions.

software with location-enhanced Local Search and your new

Welcome and thank you for choosing Sprint.

Introduction

This User’s Guide introduces you to Sprint service and all the features of your new wireless Sprint Mobile Broadband USB modem. It’s divided into six sections:

⽧ Section 1: Basics of Your Sprint Mobile Broadband USB Modem

⽧ Section 2: Installing the Sprint Mobile Broadband USB Modem

⽧ Section 3: Using the Sprint Mobile Broadband USB Modem

⽧ Section 4: Technical Specifications and Regulatory Information

⽧ Section 5: Safety Information and Terms & Conditions

⽧ Section 6: Glossary and Index

Throughout the guide, you’ll find tips that highlight special shortcuts and timely reminders to help you make the most of your wireless USB modem and services.

The Table of Contents and Index will help you locate specific information quickly. The Sprint Connection Manager software includes extensive online help to guide you through the steps to use each feature.

You’ll get the most out of your new Sprint Mobile Broadband USB modem if you read each section of this document. However, if you’d like to get right to a specific feature, simply go to that page. Follow the instructions in that section and you’ll be ready to use your device in no time.

Tip:

You can view this guide online or print it to keep on hand. If you’re viewing it online, simply click a topic in the Table of Contents, a page number in the Index, or any page or section reference. The PDF automatically displays the appropriate page.

Section 1

Basics of Your

Sprint Mobile Broadband USB Modem

Section 1A

Introducing the Sprint Mobile Broadband USB Modem

In This Section

⽧ Your Sprint Mobile Broadband USB Modem

⽧ CDMA Networks

⽧ Package Contents

⽧ About This Guide

This section introduces the basic features and functions of your Sprint Mobile Broadband USB modem, what is included with your device, and how to use this guide to get you started.

Section 1A: Introducing the Sprint Mobile Broadband USB Modem 3

Your Sprint Mobile Broadband USB Modem

The Sierra Wireless AirCard® 595U USB modem is a dual-band wireless USB modem. It enhances the functionality of your mobile or desktop computing devices by adding wireless data.

This device allows you to do the following (subject to feature availability), without using a landline phone or network:

䢇 Connect to the Internet, VPN, and corporate networks

䢇 Send and receive large email messages

䢇 Use Location-Based Services (on Windows® only)

䢇 Conduct video-conferencing

䢇 Access streaming, real-time media

䢇 Play games online

Your Sprint Mobile Broadband USB modem fits into a USB slot (available on most notebook and desktop PCs).

CDMA Networks

The Sprint Mobile Broadband USB modem operates over a type of wireless network called CDMA (Code Division Multiple Access).

To use the Sprint Mobile Broadband USB modem, you need an account that gives you access to the CDMA network. Some features described in this manual may not be available with your account. For details of the services and accounts available, contact Sprint (page 27).

There are CDMA networks that operate in the frequency bands supported by the Sprint Mobile Broadband USB modem throughout North America and parts of Latin America, Asia, and New Zealand. However, each service provider operates a network that covers a limited geographical area within the overall CDMA coverage area.

The fee for service may be higher when you are roaming (connecting to a network other than Sprint).

Sprint has “roaming” agreements with other service providers, so that you can get service outside of the coverage area of the network. (There may be additional charges for roaming service.)

4 Section 1A: Introducing the Sprint Mobile Broadband USB Modem

CDMA technology provides a variety of connectivity features, depending on your Sprint account (actual speed depends on the network conditions):

䢇 1xEV-DO Rev. A (Sprint Power Vision

) supports Internet connections with data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network). Average data rates are 450-800 kbps (downlink from the network) and 300-400 kbps (uplink to the network).

䢇 1xEV-DO Rev. 0 (Sprint Power Vision) supports Internet connections with data

rates up to 2.4 Mbps (downlink from the network) and 153 kbps (uplink to the network). Average data rates are 400-700 kbps (downlink from the network) and 40-80 kbps (uplink to the network).

䢇 1X (Sprint Vision) supports Internet connections with data rates up to 153 kbps.

You can set Sprint Connection Manager to automatically establish a packet data connection (Sprint Power Vision or Sprint Vision) when it starts.

You can also set Sprint Connection Manager so that, without running Sprint Connection Manager, you can make a Sprint Power Vision or Sprint Vision connection simply by starting whatever application you want to use (such as your Web browser or email application).

If the packet data connection is lost, the connection is restarted automatically. This provides an “always-on” network connection (as far as permitted by network coverage). Once the connection is established, you can open your browser and connect to any Web site that is accessible through the Internet, or access other Internet services (such as email).

The connection is “active” when data transmission is occurring. If data transmission stops for a period of time (determined by the network), the connection becomes “dormant.” (See page 35.)

More information about CDMA networks is available on the CDMA Development

Tip:

Group Web site, www. cdg.or g

For pointers on optimizing your settings, see “How can I optimize my settings to

Tip:

achieve the fastest speeds and conserve data when accessing my corporate network?” on page 78.

Section 1A: Introducing the Sprint Mobile Broadband USB Modem 5

Package Contents

Your Sprint Mobile Broadband USB modem package contains the following components:

䢇 Sprint Mobile Broadband USB modem by Sierra Wireless (Model AirCard 595U)

䢇 Rechargeable modem battery

䢇 Docking station with attached cable

䢇 Getting Started guide

䢇 Installation CD containing the Sprint Connection Manager software, warranty

information, and this document

About This Guide

This user's guide is designed to provide you with all the information you need to install and use your Sprint Mobile Broadband USB modem by Sierra Wireless (AirCard 595U).

Note:

The comprehensive Getting Started guide that comes with the Sprint Mobile Broadband USB modem should be sufficient for most installations.

䢇 Section 1 (which you are reading) gives you an overview of the Sprint Mobile

Broadband USB modem (AirCard 595U).

䢇 Section 2 provides step-by-step instructions for installing the Sprint Mobile

Broadband USB modem and Sprint Connection Manager software (page 13).

䢇 Section 3 provides step-by-step instructions on using the device (page 29).

䢇 Section 4 provides electrical, radio frequency, and other parameters of the

Sprint Mobile Broadband USB modem for those who require technical information, as well as regulatory information (page 87).

䢇 Section 5 provides important safety and liability information and the Terms and

Conditions of use for the Sprint Mobile Broadband USB modem (page 101).

䢇 Section 6 include a glossary (page 125) and index (page 129).

6 Section 1A: Introducing the Sprint Mobile Broadband USB Modem

Section 1B

Getting Started With Your Sprint Mobile Broadband USB Modem

In This Section

⽧ Getting Started

⽧ System Requirements

⽧ The Sprint Mobile Broadband USB Modem Software

⽧ Care and Maintenance

This section describes the basics of getting started with your Sprint Mobile Broadband USB modem, and how to look after your device.

Section 1B: Getting Started With Your Sprint Mobile Broadband USB Modem 7

Getting Started

CAUTION:

Do not insert the Sprint Mobile Broadband USB modem into the USB slot until you have installed and run the Sprint Connection Manager software, and the software displays “No device.”

Before you begin using your Sprint Mobile Broadband USB modem, you must:

1. Check that your computer has the system requirements listed below (“System

Requirements”).

2. Install the Sprint Connection Manager software, located on the installation

CD, onto your PC. See page 16.

3. Start Sprint Connection Manager.

4. Insert the battery into the Sprint Mobile Broadband USB modem, and insert

the device into your computer; this installs the drivers for the device.

5. Charge the battery for approximately two hours.

6. Activate your Sprint account and configure the Sprint Mobile Broadband USB

modem to use your account (unless the device has been preactivated). See page 22.

System Requirements

The Sprint Mobile Broadband USB modem is supported on:

䢇 Windows Vista.

䢇 Windows XP (Home and Professional versions).

䢇 Windows 2000 with Service Pack 1 or later (Service Pack 4 is recommended),

with high encryption support. (See “High Encryption Requirements” on page 9.)

䢇 Mac OS X (supported through the Watcher

Lite software—available from the

Sierra Wireless Web site at www.sierra wireless.com/ support).

8 Section 1B: Getting Started With Your Sprint Mobile Broadband USB Modem

To install and run the Sprint Mobile Broadband USB modem and accompanying Sprint Connection Manager software, you will need the minimum system resources shown in the following table.

USB slots One USB slot. (If your computer’s USB slot is vertical, use the

docking station. Do not use the Sprint Mobile Broadband USB modem in a USB hub or in a USB slot on a keyboard.)

Optical drive CD-ROM

Memory 32 MB

Disk space 32 MB

High Encryption Requirements

Depending on your configuration, an IOTA (Internet Over The Air) session may automatically start as part of the installation/activation process. IOTA requires high-security 128-bit encryption to establish a secure Internet connection to the CDMA network. (For more information, see “Data Provisioning [IOTA]” on page 25.)

If you are running Windows Vista or Windows XP, your computer should already include high-security 128-bit encryption.

If you are running Windows 2000 with Internet Explorer

1. Ensure you have installed the Windows 2000 High Encryption Pack: in Internet

Explorer, select Help > About Internet Explorer.

If you see “Cipher Strength: 128-bit,” then the High Encryption Pack is installed. Proceed to step 2.

If the High Encryption Pack is not installed, download and install it (www.micr osoft.com/windows2000/ downloads/r ecommended/ encryption).

2. If your version of Internet Explorer is earlier than 5.5, download and install the

latest version (www.microsoft.com/windows/ie/downloads

If you are running Windows 2000 with Netscape Communicator

Ensure your version of Netscape Communicator is 4.7 or higher.

To verify that your version supports 128-bit encryption:

1. In Navigator, select Help > About Navigator.

– or –

In Netscape Communicator, select Help > About Communicator.

Section 1B: Getting Started With Your Sprint Mobile Broadband USB Modem 9

2. See the section “Contains encryption software from RSA Data Security, Inc.”

If the next paragraph states “This version supports U.S. security,” you have 128-bit security.

If the paragraph states that you have International security, you have 40-bit security. Download a version that supports 128-bit security.

The Sprint Mobile Broadband USB Modem Software

The Sprint Mobile Broadband USB modem comes with the following software:

䢇 Sprint Connection Manager, which allows you to manage the device’s actions

and monitor your connections

䢇 The driver software that forms the interface between the Sprint Mobile

Broadband USB modem and your Windows operating system

Before you insert the Sprint Mobile Broadband USB modem for the first time, you must install and then run the Sprint Connection Manager software. The driver software is installed the first time you insert the device into your computer.

Detailed instructions are provided beginning on page 16.

Care and Maintenance

As with any electronic device, the Sprint Mobile Broadband USB modem must be handled with care to ensure reliable operation. Follow these guidelines in using and storing the device:

䢇 The device should fit easily into your USB slot. Forcing the device into a slot may

damage the connector pins.

䢇 Protect the device from liquids, dust, and excessive heat.

䢇 When not installed in your computer, store the device in a safe place.

䢇 Remove the device before storing or transporting your computer.

䢇 When inserting or removing the device, always grip it by the sides rather than

the end.

䢇 To avoid the risk of explosion, use the same battery model when replacing the

battery. Properly dispose of the used battery.

䢇 The device’s USB connector is adjustable to three positions. Do not force the

hinge past the last position—this may break the connector. For more information, see the picture on page 17.

10 Section 1B: Getting Started With Your Sprint Mobile Broadband USB Modem

䢇 Do not use the device with a handheld computer; it is designed only for

notebook or desktop computers running Windows® Vista, XP, 2000, or Mac OS X.

䢇 Do not handle or operate the device while driving or operating a vehicle. Doing

so may distract you from properly operating the vehicle. In some states and provinces, operating communication devices while in control of a vehicle is a criminal offense.

Section 1B: Getting Started With Your Sprint Mobile Broadband USB Modem 11

Section 2

Installing the Sprint Mobile

Broadband USB Modem

Section 2A

Installing the Software

In This Section

⽧ Getting Started

This section explains how to install your Sprint Connection Manager software.

The process may vary, depending on the operating system that you are running.

Section 2A: Installing the Software 15

Getting Started

Note:

For comprehensive instructions on installing the Sprint Connection Manager software and activating the device, see the Getting Started guide.

Before you can use your device, you must first install the device’s software and configure the device for your computer. The installation process consists of:

䢇 Software installation - Installing the Sprint Connection Manager software on

your computer (described in this section).

䢇 Insertion of the rechargeable battery into the device

䢇 Device insertion and driver installation - Starting the Sprint Connection Manager

software and inserting the device, which automatically installs the drivers on your computer.

䢇 Device activation and provisioning - Activating your Sprint account and

configuring the device to use your account. (See “Setting Up Service” on page 21.)

CAUTION:

Do not insert the device into your computer’s USB slot before installing the software.

Note: Windows Vista and Windows 2000 users: You must log in with

administrative privileges to install the software and drivers.

Windows XP users: You may need to log in with administrative privileges,

depending on your Windows configuration.

1. If the installation CD is not already in your CD-ROM drive, insert it.

The CD should autostart.

If the CD does not autostart, select Start > Run and enter d:\SCMInstaller.exe, where d is the drive letter of your CD-ROM drive.

16 Section 2A: Installing the Software

2. Use the Next and Back buttons to navigate through the wizard, noting the

following:

䡲 You must select I accept the terms in the license agreement to indicate your

acceptance of the terms of the license agreement to proceed with the installation.

䡲 Use the default settings for the Destination Folder unless you have special

requirements and an advanced understanding of PC configuration. (The Destination Folder dictates where the software is installed.)

3. When the “Installation Complete!” window is displayed, click Finish.

4. Run Sprint Connection Manager.

(Double-click the program’s icon [ ] on your desktop.)

5. Wait for Sprint Connection Manager to start up and display “No device...”.

6. Slide the front panel off the Sprint Mobile Broadband USB modem.

7. Hold the battery so that the side with two white arrows faces up and the gold

contact points on the end of the battery line up with the gold contact points on the Sprint Mobile Broadband USB modem. Insert the battery into the device.

Warning:

To avoid the risk of explosion, use the same battery model when replacing the battery. Properly dispose of the used battery.

8. Slide the front panel onto the device until the panel clicks into place.

9. Slide the lever on the bottom of the device in the direction indicated by the

triangle to release the device's USB connector.

10. Adjust the USB connector to the desired angle. (The USB connector is

adjustable to three positions—approximately 90, 135, and 160 degrees. Do not force the hinge past the last position—this may break the connector.)

Section 2A: Installing the Software 17

11. Insert the device into your computer’s USB slot.

Alternatively, you can attach the docking station to your computer’s USB slot, and insert the device into the docking station.

Note:

Warning:

If your computer’s USB slot is vertical, use the docking station. Do not insert the device into a USB hub or a USB slot on a keyboard.

If the orientation of your computer’s USB slot or the thickness of your computer are such that pressure is applied to the device’s end or side (as shown by the red circles in the drawings below), you may damage the device or your computer. In such cases, do not insert the device directly into your computer’s USB slot; use the docking station instead.

When the device is properly inserted, the Power LED is lit, and the battery starts to charge.

Windows detects the device and installs the drivers for it. This may take a few minutes. Once completed, Sprint Connection Manager should display “Disconnected.”

12. Charge the battery for approximately two hours.

Note:

If you have an older version of Sprint Connection Manager and are experiencing problems during installation, use the Add/Remove Programs Utility (see page 54) to remove the older version of Sprint Connection Manager. Then reinstall the current version of Sprint Connection Manager from the Installation CD.

After you’ve charged the battery, proceed to configure the device to use your account (if it was not preactivated); see “Activating and Using Sprint Service” on page 22. If your device is preactivated, after you’ve charged the battery, you are ready to connect to the network; to learn about using the software, see “Your Sprint Mobile Broadband USB Modem: The Basics” on page 31.

18 Section 2A: Installing the Software

Section 2B

Inserting and Removing the Sprint Mobile Broadband USB Modem

In This Section

⽧ Inserting the Sprint Mobile Broadband USB Modem

⽧ Removing the Sprint Mobile Broadband USB Modem

This section describes how to properly insert the Sprint Mobile Broadband USB modem and remove it from your PC.

Section 2B: Inserting and Removing the Device 19

Inserting the Sprint Mobile Broadband USB Modem

To insert the Sprint Mobile Broadband USB modem into a notebook or desktop computer:

1. Holding the Sprint Mobile Broadband USB modem by its sides, insert the

device into the USB slot of your computer.

Alternatively, you can attach the docking station to your computer’s USB slot, and insert the device into the docking station.

Note:

If your computer’s USB slot is vertical, use the docking station. Do not insert the Sprint Mobile Broadband USB modem into a USB hub or a USB slot on a keyboard.

When you insert the Sprint Mobile Broadband USB modem, the following should occur:

䢇 The first time the device is inserted, Windows detects the device and installs

the drivers for it. This may take a few minutes. Once completed, Sprint Connection Manager should display “Disconnected.” To connect to the network, click GO.

䢇 If sound effects are enabled, the PC beeps.

The Sprint Mobile Broadband USB modem is powered as soon as you insert it.

Removing the Sprint Mobile Broadband USB Modem

IMPORTANT!

When inserting or removing your device, always grip the device by its sides. Gripping the device by its end may damage the device.

To remove the Sprint Mobile Broadband USB modem:

1. Exit Sprint Connection Manager if it is open (page 44).

2. Remove the device from your computer’s USB slot by gripping both sides of

the device and pulling straight out.

20 Section 2B: Inserting and Removing the Device

Section 2C

Setting Up Service

In This Section

⽧ Activating and Using Sprint Service

⽧ Preactivated Device

⽧ Non-preactivated Device: Activation Wizard

⽧ Data Provisioning (IOTA)

This section walks you through setting up service for your Sprint Mobile Broadband USB modem, after you have installed the Sprint Connection Manager software (page 16) and inserted the Sprint Mobile Broadband USB modem.

Section 2C: Setting Up Service 21

Activating and Using Sprint Service

Before using your Sprint Mobile Broadband USB modem, you must have a Sprint wireless network account set up. The process of setting up an account is called activation.

When the Sprint Mobile Broadband USB modem is inserted and Sprint Connection Manager is started, it will detect whether the device has been configured with an account (“preactivated”). If it has not, the Activation Wizard starts automatically.

Preactivated Device

If you received your Sprint Mobile Broadband USB modem in the mail or purchased it at a Sprint Store, it probably has already been activated.

To prevent unauthorized use, preactivated devices may have been set with a security lock. If so, Sprint Connection Manager displays the message “Device locked.”

To unlock your Sprint Mobile Broadband USB modem:

1. Click the icon. (If is not visible, click to expand Sprint Connection

Manager.)

2. In the Enter User Lock Code window, enter your four-digit lock code, and click OK. For security purposes, the code is not visible as you type.

Tip:

After unlocking your preactivated Sprint Mobile Broadband USB modem, it is ready for use. See “Using the Sprint Mobile Broadband USB Modem” on page 29.

If you can’t recall your lock code, try using the last four digits of either your Social Security number or your device’s phone number (MDN), or try 0000. If none of these work, call Sprint Customer Service at 1-888-211-4727.

22 Section 2C: Setting Up Service

Non-preactivated Device: Activation Wizard

If your device is not preactivated, please see the Getting Started guide included with your device.

If your Sprint Mobile Broadband USB modem is not preactivated, Sprint Connection Manager automatically detects that no account has been configured when you run it for the first time. It then runs the Activation Wizard to guide you through the activation and configuration process.

To set up your account, you will be contacting Sprint.

Before you call Sprint, have these things ready:

䢇 A phone

䢇 Your Sprint Mobile Broadband USB modem

䢇 Your Social Security number

䢇 Your driver’s license number

䢇 The city and state where the device will be primarily used

䢇 A pen and paper to write down your account information. Your package

includes a printed Getting Started guide, where you can record this information.

When you call Sprint, Sprint Customer Service will help you select your service plan and guide you through the activation process. They will also provide you with this information:

䢇 Your device’s activation code (gives you access to configure the account)

䢇 Your device’s phone number (MDN)

䢇 Your device’s MSID (Mobile System ID) code, used for WLNP (Wireless Local

Number Portability) and to determine whether you are “home” or “roaming”

Section 2C: Setting Up Service 23

Stepping Through the Activation Wizard

If the Activation Wizard has not started automatically:

1. Ensure the Sprint Mobile Broadband USB modem is inserted, and

Sprint Connection Manager is running. If Sprint Connection Manager is not running, select: (Windows Vista or Windows XP) Start > All Programs > Sprint > Sprint Mobile Broadband (Sierra). (Windows 2000) Start > Programs > Sprint > Sprint Mobile Broadband (Sierra).

Sprint Connection Manager should display “Disconnected.”

2. If Sprint Connection Manager displays “Device locked,” unlock the device (page 52).

3. If Sprint Connection Manager displays “Device powered off,” power the device on (page 38).

4. Start the Activation Wizard: select MENU > Settings > Sprint Vision - Sierra Wireless > Activation Wizard.

Once the Activation Wizard is running:

1. To begin activation of the Sprint Mobile Broadband USB modem, click Next.

2. Call Sprint at the phone number listed on the screen. Click Next.

3. Give the account representative your ESN (Electronic Serial Number) or MEID

(Mobile Equipment IDentifier) number as displayed by the Activation Wizard. Enter the activation code provided by the account representative and click Next.

4. Enter the phone number (no spaces or hyphens) and, if not the same value as the phone number, the MSID value given by the account representative, and then click Next.

A confirmation window will be displayed.

5. Confirm with the service representative that the information is correct. If it is, click Ye s . If it isn't, click No, and re-enter the information.

6. Click Finish to close the Activation Wizard.

7. Wait a few moments for the Sprint Mobile Broadband USB modem to

automatically reset. Depending on your configuration, an IOTA session may automatically start. (See “Data Provisioning [IOTA]” on page 25.)

After Sprint sets up your account on the network, your Sprint Mobile Broadband USB modem should be configured and ready for use.

24 Section 2C: Setting Up Service

Data Provisioning (IOTA)

IOTA (Internet Over The Air), supported by some service providers (including Sprint), is an automated feature to perform account setup for you by making a connection to the CDMA network and using a secure Internet connection to download account parameters to your Sprint Mobile Broadband USB modem. To make this secure connection, IOTA requires that your computer support 128-bit encryption. (See “High Encryption Requirements” on page 9.)

Depending on your configuration, the first time Sprint Connection Manager detects the activated device, an IOTA session may automatically start, during which status messages (“Updating User Profile…”) are displayed.

After this first activation, there may be changes to your account that require updating the parameters in the Sprint Mobile Broadband USB modem. If this is needed:

1. In the Device Info & Diagnostics window (page 72), click Update Data Profile. (If this button is not displayed, remove and reinsert the device.)

2. In the IOTA Provisioning window, click Ye s .

Your Sprint Mobile Broadband USB modem then retrieves the updates to your data services account. Once the updates are successful, Sprint Connection Manager is displayed (“Disconnected”). You can now connect to the network.

Section 2C: Setting Up Service 25

Section 2D

Getting Help

In This Section

⽧ Visiting the Sprint Web Site

⽧ Contacting Sprint Customer Service

⽧ Troubleshooting

This section describes where you can find more information on Sprint services, options, and troubleshooting problems you have encountered.

26 Section 2D: Getting Help

Visiting the Sprint Web Site

Stop by www.sprint.com and log on to get up-to-date information on Sprint services, options, and more.

You can also:

䢇 Review coverage maps.

䢇 Access your account information.

䢇 Add additional options to your service plan.

䢇 Check out frequently asked questions.

䢇 And more.

Contacting Sprint Customer Service

You can reach Sprint Customer Service by:

䢇 Logging on to your account at www .sprint.com .

䢇 Calling us toll-free at 1-888-211-4727.

䢇 Writing to us at Sprint Customer Service, P.O. Box 8077,

London, KY 40742.

Troubleshooting

The Online Help for Sprint Connection Manager (see page 49) includes descriptions of most common error messages. Look in the Contents under Troubleshooting.

For help with other problems:

䢇 See “Troubleshooting Tips” on page 80.

䢇 Consult the Sierra Wireless Web site at www .sierrawir eless.com, where you will

find an extensive knowledge base that can be searched to address most problems, and the Installation Troubleshooting wizard (in the Support & Download section).

䢇 Contact Sprint as noted above.

Section 2D: Getting Help 27

Using the Sprint Mobile

Broadband USB Modem

Section 3

Section 3A

Your Sprint Mobile Broadband USB Modem: The Basics

In This Section

⽧ Sprint Connection Manager

⽧ Starting Sprint Connection Manager

⽧ Starting Sprint Connection Manager Automatically

⽧ Sprint Connection Manager Window

⽧ Connection States

⽧ System Tray Connection States

⽧ Determining the Type of Coverage

⽧ Location-Based Services

⽧ Powering the Device On and Off

⽧ Controlling the Sprint Connection Manager Window

⽧ Launching a Sprint Power Vision or Sprint Vision Connection

⽧ Viewing the Amount of Data Transferred

⽧ Ending a Connection

⽧ Online Help

⽧ Displaying Your Phone Number

⽧ Security

⽧ Accessing Links

⽧ Uninstalling the Sprint Connection Manager Software

Your Sprint Mobile Broadband USB modem is packed with features that simplify your life and expand your ability to stay connected to the people and information that are important to you. This section guides you through the basic features of your Sprint Mobile Broadband USB modem.

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 31

Sprint Connection Manager

Sprint Connection Manager is the application that allows you to manage and monitor the high-speed Sprint Power Vision (1xEV-DO) and Sprint Vision (1X) connection to the Sprint network. You use Sprint Connection Manager to:

䢇 Determine your signal strength and other network connection parameters (page 33).

䢇 Initiate data calls (page 45).

䢇 Access Location-Based Services (page 40).

䢇 View call statistics (page 70) and messages (page 35).

䢇 Customize features and options (page 60).

Tip:

Without running Sprint Connection Manager, you can make a data connection simply by starting whatever application you want to use (such as your Web browser or email application). Prerequisites: you must have previously selected, in Sprint Connection Manager,

(page 64). However, to make use of other features of the Sprint Mobile

ready

Broadband USB modem (including Location-Based Services), you must run Sprint Connection Manager.

Enable NIC for data connections and GO automatically when

Starting Sprint Connection Manager

To start Sprint Connection Manager:

1. Ensure the Sprint Mobile Broadband USB modem is inserted into your

computer’s USB slot.

2. Double-click the program’s icon ( ) on your desktop, or, from the Start menu on your Windows desktop, select: (Windows Vista or Windows XP) All Programs > Sprint > Sprint Mobile Broadband (Sierra). (Windows 2000) Programs > Sprint > Sprint Mobile Broadband (Sierra).

When Sprint Connection Manager is running, it places an icon ( ) in the system tray, usually at the right end of the taskbar. (See page 39.)

Tip:

You can also set Sprint Connection Manager to launch automatically whenever your device is detected. (See “Starting Sprint Connection Manager Automatically” on page 33.)

32 Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics

Starting Sprint Connection Manager Automatically

To set Sprint Connection Manager to start automatically (whenever your device is detected):

䊳 From the General option of the Settings window (page 61), select Launch

Connection Manager automatically.

Note:

Tip:

Changes to this setting apply only after you restart Windows.

You can also set the connection to launch automatically whenever available. (See “GO automatically when ready” on page 64.) These settings provide an “always-on” connection, as long as you have network coverage.

Sprint Connection Manager Window

Show/ hide details

Message area

Indicator area

Minimize

Exit

Establish/ cancel a connection

The text (for example, “Connected” shown in the screenshot above) and icon(s) in Sprint Connection Manager indicate the connection state (page 35), and also (only

when disconnected) the lock state (page 50) (locked or unlocked ).

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 33

Sprint Connection Manager may display, depending on the connection state, some of the following icons:

CDMA network signal strength, indicated by the number of bars.

The ToolTip indicates the type of coverage you have (for example, 1X and/or 1xEV-DO), and the signal strength, in dBm.

You are roaming. Roaming charges may apply.

If this icon is flashing, you are in a non-preferred roaming area, and you may not be able to complete your calls.

Tip: You can change the roaming option ("Roam Mode"; for example, to disable roaming, select Sprint), and also enable the Roam Guard feature (from the Sprint Vision Settings window; page 63).

1xEV-DO Rev. A transmit/receive icon: a data connection is active.

The up arrow is animated (for example: ) when data is being transmitted to the network.

The down arrow is animated (for example: ) when data is being received from the network.

1xEV-DO Rev. 0 transmit/receive icon: a data connection is active.

The up arrow is animated (for example: ) when data is being transmitted to the network.

The down arrow is animated (for example: ) when data is being received from the network.

1xEV-DO (Rev. 0 and Rev. A) transmit/receive icon: the data connection is dormant. The up and down arrows are gray.

1X transmit/receive icon: a data connection is active.

The up arrow is black and animated when data is being transmitted to the network.

The down arrow is black and animated when data is being received from the network.

1X transmit/receive icon: the data connection is dormant. The up and down arrows are gray.

34 Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics

Sprint Connection Manager has the following buttons and text:

䢇 Menu or the button — Displays the Sprint Connection Manager menu

(page 56).

䢇 — Expands Sprint Connection Manager and displays the amount of data

transferred (when Connected), or, when disconnected, the lock status of your

device (locked or unlocked ).

䢇 (Displayed when Sprint Connection Manager is expanded) — Hides the

amount of data transferred and the lock status of your device.

䢇 (upper right corner of the window) — Minimizes Sprint Connection Manager

(page 44).

䢇 — Exits Sprint Connection Manager.

䢇 GO — Starts the Sprint Power Vision or Sprint Vision connection (page 45).

䢇 Stop — Ends the connection (visible when a connection is established).

Connection States

Sprint Connection Manager can display various connection and interaction states, including:

䢇 No device

䢇 Initializing

䢇 Updating User Profile… (See “Data Provisioning [IOTA]” on page 25.)

䢇 Searching for service...

䢇 Disconnected

䢇 Connecting

䢇 Connected

䢇 Connected to NDIS

䢇 Device locked

䢇 Device powered off

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 35

If you initiate Location-Based Services (page 40), a window may display “Searching.”

Note:

The system tray icon also indicates the connection state (page 16).

No device

Sprint Connection Manager did not detect the Sprint Mobile Broadband USB modem. The GO button is unavailable.

Insert the Sprint Mobile Broadband USB modem. If it is already inserted, remove and reinsert it; wait a few moments. If this message is still displayed, uninstall (page 54) and reinstall Sprint Connection Manager, or contact Sprint (page 27).

Initializing

Sprint Connection Manager is attempting to establish communication with the Sprint Mobile Broadband USB modem.

Searching for service...

Sprint Connection Manager is determining whether 1X or 1xEV-DO service is available. If this message persists, see page 82.

Disconnected

Sprint Connection Manager is ready to make a connection to the network or to use Location-Based Services. The GO button is available; the signal strength icon

( ) and the roaming icon ( ) (if you’re roaming) are visible. If Sprint Connection

Manager is expanded, the lock icon ( or ) is visible.

36 Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics

To connect to the network, click GO.

Connecting

Sprint Connection Manager is establishing a connection to the network.

Connected

The connection is established. In addition to the signal strength icon ( ) and the

roaming icon ( ) (if you’re roaming), the transmit/receive icon ( for 1xEV-DO

Rev. A; for 1xEV-DO Rev. 0; for 1X) is also displayed.

If you expand Sprint Connection Manager ( ), the amount of data transferred is shown. (See note on page 48.)

To end the connection, click Stop.

Connected to NDIS

This message applies only if you have selected Enable NIC for data connections (page 64). For a description, see “Connected” (above).

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 37

Device locked

The device is locked, so that others cannot use the device and your account. To use most of the features, you must unlock the device (page 52).

Device powered off

The device has been powered off (through Menu > Power Off Modem). To use the device, select Menu > Power On Modem.

For more information, see “Powering the Device On and Off” on page 42.

Searching

The device is requesting GPS satellite information from the network.

38 Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics

System Tray Connection States

Sprint Connection Manager has an associated icon ( ) that appears in the system tray. The icon reflects the connection state.

Sprint Connection Manager is not ready to connect to the network. Your Sprint Mobile Broadband USB modem is either locked (“Device locked”; page 38), or not detected (“No device”; page 36), or powered off (“Device powered off”; page 38).

Disconnected — Sprint Connection Manager is ready to make a connection to the network (page 36), or Connecting — Sprint Connection Manager is making a connection to the network (page 37).

Connected — Connection is established to the network; data transfer is in progress (page 37).

Dormant — Connection is established, but no data transfer is taking place.

Clicking the system tray icon toggles between displaying and minimizing Sprint Connection Manager.

Right-clicking the icon displays the shortcut menu (page 58).

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 39

Determining the Type of Coverage

The ToolTip over the signal strength indicator ( ) indicates the type of coverage you have (for example, 1X [synonym of 1xRTT] or 1xEV-DO):

Tip:

The type of coverage is also displayed in the lower left part of the Device Info & Diagnostics window under “Network Service” (page 73).

Location-Based Services

Location-Based Services (Location & Search Services) allow you to query the network for information on points of interest that are near your current location. The network automatically determines your current location. All you have to do is specify the type of business that you are looking for (for example, a restaurant or hotel).

To use Location-Based Services:

䊳 In Sprint Connection Manager, click Menu > Location & Search Services.

Note:

If the menus and windows (page 40 and page 66) related to Location-Based Services are unavailable in Sprint Connection Manager, see “Location-Based Services Don't Seem To Be Available” on page 84.

40 Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics

If the GPS fix is successful or if data from a recent GPS fix is available, then the Sprint Nextel Location & Search window is displayed. The bottom part of the window displays location information (latitude and longitude) of your device, and the time that the location information was acquired.

From the Location & Search window, enter or select the type of item you want to find, and click Go.

If more than a preconfigured period of time has elapsed since the last time you’ve submitted a location search, a window is displayed asking whether you want to get an updated (GPS) position fix. (Depending on your account, you may be charged for each position fix or after you have performed a certain number of fixes.) If your current location is different from where you submitted your last location search, click Ye s.

Note:

Sprint Connection Manager uses Microsoft Internet Explorer to display the results of Location-Based Services.

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 41

Internet Explorer opens and displays the results of your search query. In the search results of some mapping and search services, you can right-click your location to get additional information—for example, driving instructions.

From the Location & Search window, you can submit additional searches.

From the Settings window, you can specify the settings for Sprint Location Services (page 66).

Powering the Device On and Off

If you are using your Sprint Mobile Broadband USB modem in an aircraft, hospital, or other environment where the device may cause interference, you can power the device off (without removing it from your USB slot), and still use other functions of your computer.

This also allows you to conserve your notebook computer’s battery and charge the device’s battery.

To power the device off:

1. Close any active data connection (page 49).

2. Select MENU > Power Off Modem.

When the device is powered off, the menu option switches to Power On Modem, and Sprint Connection Manager displays the message “Device powered off .”

To power the device on:

䊳 Select MENU > Power On Modem.

42 Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics

Controlling the Sprint Connection Manager Window

Expanding Sprint Connection Manager

Sprint Connection Manager has two views: compact and expanded.

Compact view:

To expand Sprint Connection Manager, click . Sprint Connection Manager now also displays the amount of data transferred during the current connection, and

(only when disconnected) the lock state of the device (locked or unlocked ).

Expanded view:

To change back to the compact view, click .

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 43

Minimizing Sprint Connection Manager

To save space on your screen for other programs, you can minimize Sprint Connection Manager:

䊳 Click (in the upper right corner of Sprint Connection Manager).

– or –

Click the Sprint Connection Manager icon in the system tray.

– or –

Right-click the system tray icon and select Close Sprint Mobile Broadband.

You can use the system tray icon to monitor the connection state (page 39).

Tip:

You can set Sprint Connection Manager to start minimized. (See “Start in system tray” on page 62.)

You can prevent Sprint Connection Manager from minimizing by setting

Always on top (page 62).

Restoring Sprint Connection Manager

To restore Sprint Connection Manager when it is minimized:

䊳 Click the Sprint Connection Manager icon in the system tray.

– or –

Right-click the system tray icon and select Open Sprint Mobile Broadband.

Exiting Sprint Connection Manager

To exit Sprint Connection Manager:

䊳 In Sprint Connection Manager, select Menu > Exit, or click the button,

– or –

Right-click the Sprint Connection Manager icon in the system tray and, from the shortcut menu, select Exit.

If you have not selected Enable NIC for data connections (page 64) and a connection is in progress, a window is displayed asking whether you want to disconnect the call. To end the connection and close Sprint Connection Manager, you must click

Ye s .

44 Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics

Sprint Connection Manager closes, and the Sprint Connection Manager icon disappears from the system tray.

Note:

If you have selected Enable NIC for data connections (page 64), after exiting Sprint Connection Manager, you are still connected to the network (data may still be transferred). To manage the connection, use the Windows network connection icon in the system tray.

Launching a Sprint Power Vision or Sprint Vision Connection

To launch a connection:

䊳 In Sprint Connection Manager, click GO. (If GO is unavailable, see “GO Button Is

Unavailable” on page 82.)

Note:

When the connection is successfully established, the network welcome screen appears (unless you have turned off the display of the welcome screens; see “Always show Welcome Screens” on page 64).

A connection is automatically established if, after you select Menu >

Location & Search Services

, a GPS fix is successfully acquired.

Sprint Connection Manager displays “Connected” or “Connected to NDIS” (page 37).

You can now use your Web browser, perform data transfers, and so on.

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 45

To monitor the status of the connection, you can use the text (page 35) and icons (page 33) in Sprint Connection Manager, and the icon in the system tray (page 39). You can also view the amount of data transferred (page 48).

Tip:

You can optionally specify which application to automatically launch when the connection is established. (See “Auto-launch Upon Network Connection” on page 47.)

You can also set the connection to launch automatically whenever available. (See “GO automatically when ready” on page 64.) If you also set Sprint Connection Manager to launch automatically (see “Launch Connection Manager automatically” on page 62), this can provide an “always-on” connection, as long as you have network coverage.

You can have a connection established automatically—without running Sprint Connection Manager—simply by starting whatever application you want to use (such as your Web browser or email application). Select

NIC for data connections

Sprint Connection Manager and its icon in the system tray won’t be available for you to monitor the status of the connection. Location-Based Services also won’t be available.

and GO automatically when ready (page 64). However,

Enable

Roam Guard

The Roam Guard feature, when enabled, displays a warning message if you are roaming and a data connection is established or about to be established. The message reminds you that roaming rates may apply.

From the window with the warning message, you can:

䢇 Turn off the warning message for this data session only ("Do not ask again

during this data session").

䢇 Continue with the data connection ("Roam") (in which case you may be subject

to roaming rates).

䢇 End the data connection ("Cancel").

46 Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics

Note:

This feature is available only if Roam Mode is set to Automatic (from the Sprint Vision option of the Settings window; page 63).

To turn on the Roam Guard feature:

1. From the Sprint Vision option of the Settings window, ensure Roam Mode is set to Automatic.

2. Select Roam Guard.

To permanently turn off the Roam Guard feature:

䊳 From the Sprint Vision option of the Settings window, clear Roam Guard.

Auto-launch Upon Network Connection

You can optionally specify which application to automatically launch when a Sprint Power Vision or Sprint Vision connection is established.

To specify which application to automatically launch:

1. Ensure Sprint Connection Manager is running and not locked (page 51).

2. Ensure that your Sprint Mobile Broadband USB modem is not powered off

(page 38).

3. Select MENU > Settings > Sprint Vision - Sierra Wireless.

4. Select Auto Launch.

5. In the Auto-Launch Options window, select one of the following:

䡲 None — Do not auto-launch any application.

䡲 Website — Auto-launch Internet Explorer. In the URL field, specify the Web

site (such as http://www.sierrawireless.com) you want to view on connection.

䡲 Microsoft VPN (PPTP) Connection — Auto-launch a Windows VPN connection.

Type in the address of the VPN connection, or, from the drop-down list, select the VPN connection.

䡲 Application (VPN client, etc.) — Auto-launch an installed VPN program, or any

other program. In the field, enter the path to the program, or use the Browse button to locate the program.

The changes are applied the next time you launch a connection.

Note:

This feature functions only when Sprint Connection Manager is running.

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 47

Viewing the Amount of Data Transferred

Note:

Even though the number of bytes sent and received is displayed while the connection is running, this is not necessarily the actual amount of data being transmitted across the network.

billing.

If you have selected Enable NIC for data connections (page 64), after exiting Sprint Connection Manager, you are still connected to the network. Data may still be transferred.

Do not use this information to estimate

To view the number of bytes sent/received during the current connection:

䊳 If Sprint Connection Manager is not expanded, click the button.

The number of bytes sent/received during the current connection is displayed, in three significant digits (such as 581 kb, 1.23 Mb, 1.81 Mb).

Once you end the connection, the figures reset to zero.

To hide the part of Sprint Connection Manager that displays this information,

click the button.

48 Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics

Ending a Connection

To end a connection:

䊳 In Sprint Connection Manager, click Stop.

If you have not selected Enable NIC for data connections (page 64) and you exit Sprint Connection Manager while a connection is in progress, a window is displayed asking whether you want to disconnect the call. By clicking Ye s, you can end the connection and exit Sprint Connection Manager. (See “Exiting Sprint Connection Manager” on page 44.)

If you have enabled GO automatically when ready, manually disconnecting will leave the device disconnected. It will not reconnect until one of the following occurs:

䢇 You make a connection through Sprint Connection Manager

䢇 A GPS fix is successfully acquired after you initiate Location-Based Services

(page 40)

䢇 You have selected Enable NIC for data connections and you remove and reinsert

the device

䢇 You have not selected Enable NIC for data connections and you restart

Sprint Connection Manager

Online Help

Sprint Connection Manager includes extensive online help to provide operating hints and step-by-step instructions for getting the most from your Sprint Mobile Broadband USB modem.

With Sprint Connection Manager running, you can access online help in several ways:

䢇 Press <F1> in any window.

䢇 From the Sprint Connection Manager window, select MENU > Help.

䢇 Right-click the system tray icon ( ) and select Help.

䢇 Click the Help button available in many windows.

The help file has a table of contents and an index.

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 49

Displaying Your Phone Number

You can view your phone number in the Device Info & Diagnostics window (Menu > Device Info & Diagnostics).

Security

When it is disconnected, you can lock your Sprint Mobile Broadband USB modem so that others cannot use the device and your account. A four-digit lock code is needed to unlock the device.

You can set the Sprint Mobile Broadband USB modem to lock:

䢇 Whenever Sprint Connection Manager is started (page 51), or

䢇 Immediately (without restarting Sprint Connection Manager) — useful if you

are lending your Sprint Mobile Broadband USB modem and PC or leaving it for a short time (page 51).

Initial Lock Code

The initial lock code value is determined by your service provider.

For service provider configurations that do not require account activation, a default lock code is set at the factory to a value determined by the service provider. For assistance, contact Sprint (page 27).

Configurations that use the Activation Wizard set the initial lock code to the last four digits of your account phone number whenever a new phone number is activated.

After activation, you can change the lock code (page 53) from the initial value to any four-digit code you choose. (See “Warning Regarding the Lock Code” below.)

Note:

The security lock code is reset to the last four digits of the phone number whenever an account is activated. This may change a custom value you have set.

Warning Regarding the Lock Code

If you lock the Sprint Mobile Broadband USB modem and forget the lock code, you will not be able to use the device until you receive assistance from Sprint.

50 Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics

When the Sprint Mobile Broadband USB Modem Is Locked

When the Sprint Mobile Broadband USB modem is locked, you can:

䢇 Unlock the device (page 52).

䢇 Power off the device (page 42).

When the device is locked, you cannot:

䢇 Make data connections (the GO button is unavailable).

䢇 Use Location-Based Services.

䢇 Run the Activation Wizard.

Locking the Device

Warning:

If you forget the lock code, you will not be able to use the device until you receive assistance from Sprint.

To lock the Sprint Mobile Broadband USB modem immediately:

1. End any active connection. (You can lock the device only when it is

disconnected; page 36.)

2. If Sprint Connection Manager is not expanded, click to expand it.

3. Click the icon.

4. In the Enter User Lock Code window, enter the lock code, and click OK.

When the device is locked, Sprint Connection Manager displays “Device locked,”

and the lock icon is now . The GO button is unavailable.

Tip:

You can also set the device to be locked upon startup of Sprint Connection Manager, as described next.

Locking Upon Sprint Connection Manager Startup

To set the Sprint Mobile Broadband USB modem to lock as soon as Sprint Connection Manager starts up:

1. End any active connection. (You can lock the device only when disconnected;

see page 36.)

2. If Sprint Connection Manager is not expanded, click to expand it.

3. Click the lock icon ( or , depending on the current lock status).

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 51

4. In the Enter User Lock Code window, enter the lock code, and select Relock modem when program exits.

5. Click OK.

Note:

This setting takes effect only after you exit and restart Sprint Connection Manager.

Unlocking the Device

When the device is locked, Sprint Connection Manager displays “Device locked,”

and the lock icon is .

To unlock the device:

1. If Sprint Connection Manager is not expanded, click to expand it.

2. Click the icon.

3. In the Enter User Lock Code window, enter the lock code, and click OK.

When the device is unlocked, Sprint Connection Manager no longer displays

“Device locked,” and the lock icon is .

52 Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics

Changing the Lock Code

Warning:

To change the lock code:

1. In the Sprint Vision settings window, click User Lock Change.

The Change User Lock Code window is displayed:

If you forget the lock code, you will not be able to use the device until you receive assistance from Sprint.

2. Enter the current lock code.

3. Enter a new four-digit lock code.

4. Enter the new lock code for confirmation.

5. Click OK.

Accessing Links

For your convenience, Sprint Connection Manager includes links to Sprint products and services. To access these links:

1. In Sprint Connection Manager, click Menu.

2. Select Links.

Note:

You cannot add or remove links from the Links menu. To add or remove links, use your Web browser.

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 53

Uninstalling the Sprint Connection Manager Software

To remove the Sprint Connection Manager software from your computer, use the Add/Remove Programs utility built into your Windows operating system.

1. Exit Sprint Connection Manager (page 44).

2. Remove the Sprint Mobile Broadband USB modem. (See “Removing the

Sprint Mobile Broadband USB Modem” on page 20.)

3. Select Start > Control Panel and select:

(Windows Vista) Programs and Features. (Windows XP or Windows 2000) Add/Remove Programs.

The Windows Add/Remove Programs utility will start. Be sure the Change or Remove Programs feature is selected (default).

4. From the list, select Sprint Mobile Broadband (Sierra), and click Remove or Uninstall.

54 Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics

Section 3B

Menu Options

In This Section

⽧ Sprint Connection Manager Menu

⽧ System Tray Menu

This chapter describes each menu option you may encounter while using your Sprint Mobile Broadband USB modem and the Sprint Connection Manager software.

Section 3B: Menu Options 55

Sprint Connection Manager Menu

Clicking Menu or the button, located in the upper left corner of Sprint Connection Manager, displays the Sprint Connection Manager menu.

Note:

Tip:

Depending on your configuration and settings, not all menu options may be shown or enabled as described here.

You can also display the menu by positioning the cursor over the Menu text or button and then pressing the spacebar or Enter key on your keyboard.

To hide the menu, press

Esc, or click outside the menu.

The following table describes the menu options:

Menu Item Description

Alert Log View a record of all alerts (for example, connection errors)

that have been received while establishing and maintaining connections.

See “Viewing Alerts” on page 71.

Connection History

View a record of connections established using your Sprint Mobile Broadband USB modem (unavailable if the Connection History is empty, or if Keep Connection History [page 62] is not selected).

See “Viewing the Connection History” on page 70.

56 Section 3B: Menu Options

Menu Item Description

Device Info & Diagnostics

View information about your Sprint Mobile Broadband USB modem and run diagnostic tests.

See “Running Diagnostics” on page 72.

Power Off Modem

Location & Search Services

Software Updates

Power off your Sprint Mobile Broadband USB modem.

See “Powering the Device On and Off” on page 42.

Query the network for information on points of interest that are near your current location.

See “Location-Based Services” on page 40.

Retrieve updates for Sprint Connection Manager and your Sprint Mobile Broadband USB modem.

See “Updating the Software” on page 74.

Links Access links to Sprint products and services.

See “Accessing Links” on page 53.

Help Display the online Help, which has operating hints and step-

by-step instructions for getting the most from your Sprint Mobile Broadband USB modem.

See “Online Help” on page 49.

About Sprint Mobile Broadband

Display brief information about the Sprint Connection Manager software. To close the window, click anywhere inside it.

See “About Sprint Mobile Broadband” on page 75.

Settings Change the settings for Sprint Connection Manager. Contains

submenu items:

䢇 General: See “General Settings” on page 61.

䢇 Sprint Vision - Sierra Wireless: See “Sprint Vision Settings” on

page 63.

䢇 Sprint Location Services: See “Sprint Location Services

Settings” on page 66.

Exit Exits Sprint Connection Manager.

Section 3B: Menu Options 57

System Tray Menu

When you right-click the system tray icon ( ), a shortcut menu is displayed:

The following table describes the menu options:

Menu Item Description

Open/Close Sprint Mobile Broadband

Help Display the online Help.

About Sprint Mobile Broadband

Exit Exit Sprint Connection Manager.

Minimize Sprint Connection Manager (Close), or restore (Open) if Sprint Connection Manager is minimized.

Display brief information about the Sprint Connection Manager software. To close the window, click anywhere inside it.

58 Section 3B: Menu Options

Section 3C

Changing the Settings of Sprint Connection Manager

In This Section

⽧ Settings Window

⽧ General Settings

⽧ Sprint Vision Settings

⽧ Sprint Location Services Settings

This chapter describes the windows from which you can change the settings for Sprint Connection Manager.

Section 3C: Changing the Settings of Sprint Connection Manager 59

Settings Window

Note:

Temporarily unavailable, if you have powered off the device (page 42).

From the Settings window, you can specify the settings for Sprint Connection Manager.

1. In Sprint Connection Manager, click Menu.

2. Select Settings.

3. From the drop-down list, select one of the following categories of settings:

䡲 General (general behavior of Sprint Connection Manager)

䡲 Sprint Vision - Sierra Wireless (behavior of your Sprint Power Vision/

Sprint Vision connection)

䡲 Sprint Location Services

4. Make the appropriate changes to the settings (described in the following pages).

5. To change other settings, repeat steps 3 and 4.

6. Click OK.

Note:

Changes to the setting Launch Connection Manager automatically apply only after you restart Windows. Changes to the setting only after you exit and restart Sprint Connection Manager.

Start in system tray apply

Tip:

You can also access the Settings window from the Connection History window (page 70): click

File > Settings.

60 Section 3C: Changing the Settings of Sprint Connection Manager

General Settings

From the General option of the Settings window, you can specify settings that affect the general behavior of Sprint Connection Manager.

Section 3C: Changing the Settings of Sprint Connection Manager 61

The following table describes the options:

Menu Item Description

Play sound effects

Always on top

Start in system tray

Keep Connection History

Launch Connection Manager automatically

Check for updates once per month

Play a clicking sound whenever an action is made in Sprint Connection Manager.

Keep Sprint Connection Manager visible on your screen regardless of which applications are open.

Have Sprint Connection Manager start (minimized) in the system tray on startup. (See “Restoring Sprint Connection Manager” on page 44.)

Have Sprint Connection Manager keep a log of your data connections (page 70).

Have Sprint Connection Manager start automatically (when your device is detected).

Tip: You can also set the Sprint Power Vision or Sprint Vision

connection to launch automatically whenever available (see “GO automatically when ready” on page 64). These settings provide an

“always-on” connection, as long as you have network coverage.

Have Sprint Connection Manager automatically check for software updates (page 74).

Check Now Check for software updates immediately.

Note: During the software update, Sprint Connection Manager will

close. Before you initiate the software update, finish any Web browsing, data transfers, and so on.

Note: Changes to the setting Launch Connection Manager automatically apply only

after you restart Windows. Changes to the setting only after you exit and restart Sprint Connection Manager.

Start in system tray apply

62 Section 3C: Changing the Settings of Sprint Connection Manager

Sprint Vision Settings

From the Sprint Vision option of the Settings window, you can change the behavior of your Sprint Power Vision or Sprint Vision connection.

Section 3C: Changing the Settings of Sprint Connection Manager 63

The following table describes the options:

Menu Item Description

Always show Welcome Screens

GO automatically when ready

Enable NIC for data connections

Display a welcome screen upon a successful connection to the network.

Automatically connect to the network after Sprint Connection Manager starts, or whenever Sprint Connection Manager loses the network connection.

Tip: You can also set Sprint Connection Manager to start

automatically (see “Launch Connection Manager automatically” on page 62). These settings provide an “always-on” connection, as long as you have network coverage.

You can have a connection established automatically, without having to run Sprint Connection Manager. Select

connections

(below) and GO automatically when ready.

Enable NIC for data

Make a connection automatically, without running Sprint Connection Manager—simply by starting whatever application you want to use (such as your Web browser or email application).

Note: GO automatically when ready must also be selected.

Location-Based Services are available only when Sprint Connection Manager is running.

Network Mode: Automatic

Network Mode: 1xEV-DO

Attempt a Sprint Power Vision (1xEV-DO) connection and, if not successful, attempt the slower Sprint Vision (1X) connection.

Attempt only a Sprint Power Vision (1xEV-DO) connection.

Note: When in an area that has only Sprint Vision (1X) coverage, you

won’t be able to connect to the network.

Only

Network Mode: 1X Only

Roam Mode: Sprint

Attempt only a Sprint Vision (1X) connection (even when you are in Sprint Power Vision [1xEV-DO] coverage, which provides faster data transmission speeds).

Note: When in an area that has only Sprint Power Vision (1xEV-DO)

coverage, you won’t be able to connect to the network.

Disable roaming when Sprint coverage is unavailable. You will be able to connect only when Sprint coverage is available.

64 Section 3C: Changing the Settings of Sprint Connection Manager

Menu Item Description

Roam Mode: Automatic

Roam Mode: Roam Only

Roam Mode: Roam Guard

Activation Wizard

User Lock Change

Allow roaming when Sprint coverage is unavailable.

Note: Roaming rates may apply. Roam Guard (page 46) can remind

you of this.

Allow only roaming.

Note: Roaming rates may apply. Roam Guard (page 46) can remind

you of this.

Display a warning message when you are about to establish a data connection while roaming. For more information, see “Roam Guard” on page 46.

Available only if Roam Mode is set to Automatic (page 65).

Note: If you proceed with the data connection, roaming rates may

apply.

Used only when activating a Sprint Mobile Broadband USB modem, or when changing your device’s phone number (page 23).

Change the security lock code of the Sprint Mobile Broadband USB modem (page 53).

Auto Launch Optionally specify which application to automatically launch

when a connection is established.

See “Auto-launch Upon Network Connection” on page 47.

Section 3C: Changing the Settings of Sprint Connection Manager 65

Sprint Location Services Settings

From the Sprint Location Services option of the Settings window, you can change the behavior of the Location-Based Services. (For more information on LocationBased Services, see page 40.)

66 Section 3C: Changing the Settings of Sprint Connection Manager

The following table describes the options:

Menu Item Description

Enable Location on Device

Display 'Location & Search Services' on the menu

Do not show Privacy Consent Agreement for 'Location & Search Services' menu

Turn on support (by your device) for Location-Based Services.

Note: To use Location-Based Services, your account must also be

configured appropriately. If you are unable to use Location-Based Services, contact Sprint Customer Service (page 27).

Show or hide the Sprint Connection Manager menu item that displays the Sprint Nextel Location & Search window. For more information on this window, see “Location-Based Services” on page 40.

Note: If you hide this menu item, you won’t be able to access Location-

Based Services

Prevent a Privacy Consent Agreement window from appearing every time you invoke Location-Based Services.

Microsoft Live

MapQuest

Specify which mapping and search service (for example, Microsoft® Live, or Google™ Maps) Internet Explorer uses for Location-Based Services.

Yahoo! Maps

Some mapping and search services may have data that is

Google Maps

more current or accurate than that of other mapping and search services.

Section 3C: Changing the Settings of Sprint Connection Manager 67

Menu Item Description

Test GPS Verify that your device is able to obtain data for Location-

Based Services.

The results (including the number of satellites, latitude, longitude, and elevation information) are displayed to the right of the Test GPS button.

68 Section 3C: Changing the Settings of Sprint Connection Manager

Section 3D

To o ls

In This Section

⽧ Viewing the Connection History

⽧ Viewing Alerts

⽧ Running Diagnostics

⽧ Updating the Software

⽧ About Sprint Mobile Broadband

This chapter describes various features you can use to view information about the Sprint Mobile Broadband USB modem and the Sprint Connection Manager software.

Section 3D: Tools 69

Viewing the Connection History

Connection History displays a record of connections established using your Sprint Mobile Broadband USB modem. You can sort records by connection name to easily distinguish between personal and business usage.

From this window you can also access the Settings window (page 60) (File >

Settings).

Note:

For connections to be recorded, Keep Connection History must be enabled (page 62).

To view the Connection History:

1. In Sprint Connection Manager, click Menu.

2. Select Connection History.

To sort the entries:

䊳 Click the button that contains the title of the column you want to sort by. (You

can reverse the sort order by clicking the button again.)

– or –

Click an option under the Sort menu.

To export the entries to a text file:

1. Select File > Export.

2. Specify a file name and path.

3. Click Save.

To copy one or more entry:

1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select multiple entries; to select all entries, use Edit > Select All.)

2. Select Edit > Copy.

3. Paste the entries (for example, into a text file or email message).

70 Section 3D: Tools

To delete all entries:

䊳 Click the Clear button.

To delete one or more entry:

1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select

multiple entries.)

2. Select Edit > Delete.

Viewing Alerts

The Alert Log displays a record of all alerts (for example, connection errors) that have been received while establishing and maintaining connections. You can use the Alert Log to help isolate and resolve connection issues.

To view the Alert Log:

1. In Sprint Connection Manager, click Menu.

2. Select Alert Log. (This menu option is unavailable if the alert log is empty.)

To sort the entries:

䊳 Click the button that contains the title of the column you want to sort by. (You

can reverse the sort order by clicking the button again.)

– or –

Click an option under the Sort menu.

To export the entries to a text file:

1. Select File > Export.

2. Specify a file name and path.

3. Click Save.

Section 3D: Tools 71

To copy one or more entry:

1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select multiple entries; to select all entries, use Edit > Select All.)

2. Select Edit > Copy.

3. Paste the entries (for example, into a text file or email message).

To delete all entries:

䊳 Click the Clear button.

To delete one or more entry:

1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select

multiple entries.)

2. Select Edit > Delete.

Running Diagnostics

To identify problems when connecting to the network, use the Device Info & Diagnostics window. Device Info & Diagnostics evaluates issues with your USB port, port configuration, network signal strength, Sprint Connection Manager, and more. Once the program runs a diagnostics check, it recommends solutions.

The program also displays information such as your phone number.

Results of the diagnostics can be shared with a Sprint Customer Service Specialist, to assist that person with troubleshooting.

To access the Device Info & Diagnostics window:

1. Ensure the Sprint Mobile Broadband USB modem is inserted.

2. In Sprint Connection Manager, click Menu.

3. Select Device Info & Diagnostics.

72 Section 3D: Tools

The tests automatically start when the window opens.

From the Device Info & Diagnostics window, you can view system information (page 74) and save the system information to an RTF file.

From the Device Info & Diagnostics window, you can also update parameters in your Sprint Mobile Broadband USB modem:

䊳 Click Update Data Profile. (If this button is not displayed, remove and reinsert

the device.)

Section 3D: Tools 73

Displaying System Information

The System Information window displays:

䢇 System Parameters: Information about your computer hardware and software.

䢇 Installed Files: Files related to Sprint Connection Manager.

䢇 Device Info & Diagnostics: Information about the Sprint Mobile Broadband USB

modem (including its phone number), and results of various tests.

To display system information:

1. Select Menu > Device Info & Diagnostics.

2. In the Device Info & Diagnostics window, click System Information.

To save the information to a file (for example, if you are requested to send the report to your service provider representative):

1. In the System Information window, click Create Report.

2. Specify a file name and path.

3. Click Save.

Updating the Software

From time to time, Sprint may release updates for Sprint Connection Manager and your Sprint Mobile Broadband USB modem. These updates may add features or improve network performance.

Note:

To update the software:

1. Ensure you have a network connection.

2. In Sprint Connection Manager, click Menu. Select Software Updates.

– or –

From the General option of the Settings window (page 60), click Check Now.

You can also set the software to automatically check for updates once a month:

1. In Sprint Connection Manager, click Menu and then select Settings.

2. Select Check for updates once per month.

During the software update, Sprint Connection Manager will close. Before you initiate the software update, finish any Web browsing, data transfers, and so on.

74 Section 3D: Tools

About Sprint Mobile Broadband

The About Sprint Mobile Broadband window displays information about the Sprint Connection Manager software.

To display this window:

䊳 In Sprint Connection Manager, click Menu and then select About Sprint Mobile

Broadband.

– or –

Right-click the Sprint Connection Manager icon ( ) in the system tray and, from the shortcut menu, select About Sprint Mobile Broadband.

To close this window, click anywhere inside it.

Tip:

To display more information, you can run diagnostics (page 72).

Section 3D: Tools 75

Frequently Asked Questions

In This Section

⽧ What is Sprint Connection Manager?

⽧ If the connection is “always on,” am I always being billed?

⽧ How fast is the connection with Sprint Connection Manager?

⽧ Can I connect to a dial-up account like AOL or EarthLink?

⽧ How do I get the location-enhanced Local Search feature?

⽧ Where do I find the location-enhanced Local Search feature?

⽧ How do I use the location-enhanced Local Search feature?

⽧ Where can I use GPS?

Section 3E

⽧ Once I connect to the network, how do I access my corporate network

through a VPN?

⽧ How can I optimize my settings to achieve the fastest speeds and

conserve data when accessing my corporate network?

⽧ Why won’t my laptop go into hibernation mode when using my

Sprint Mobile Broadband USB Modem?

76 Section 3E: Frequently Asked Questions

What is Sprint Connection Manager?

Sprint Connection Manager is software that lets you connect to the Sprint Power Vision or Sprint Vision network. Sprint Connection Manager takes advantage of the increased data speeds offered by the Sprint Mobile Broadband Network.

If the connection is “always on,” am I always being billed?

No. The connection to the network goes dormant after a period of inactivity, but the connection can be re-established faster than having to reconnect. Billing occurs only when data is passed across the network.

How fast is the connection with Sprint Connection Manager?

The Sprint Mobile Broadband Network allows you to connect to the Internet at speeds of up to 3.1 Mbps (1xEV-DO Rev. A), 2.4 Mbps (1xEV-DO Rev. 0), or 144 kbps (1X). Average connection speeds are: For 1xEV-DO Rev. A: between 450 and 800 kbps downlink from the network, and between 300 and 400 kbps uplink to the network; For 1xEV-DO Rev. 0: between 400 and 700 kbps downlink from the network, and between 40 and 80 kbps uplink to the network; For 1X: between 40 and 80 kbps.

These speeds are faster than dial-up connection speeds.

Can I connect to a dial-up account like AOL or EarthLink?

No. The software does not support dial-up connections.

How do I get the location-enhanced Local Search feature?

The location-enhanced Local Search feature works only with GPS-capable data cards and the latest version of Sprint Connection Manager. The feature is available at no additional charge in the latest version of Sprint Connection Manager.

Section 3E: Frequently Asked Questions 77

Where do I find the location-enhanced Local Search feature?

In Sprint Connection Manager, select Menu > Location & Search Services.

How do I use the location-enhanced Local Search feature?

When running Sprint Connection Manager, select Menu > Location & Search Services. Some predefined, most frequently used queries are listed. There is also an

option to run your own custom query.

Where can I use GPS?

GPS works wherever there is both Sprint CDMA network access and GPS access.

Note:

In some locations where CDMA network access is available, GPS may not be available at this time. For the latest on service available by location, refer to Sprint Nextel Coverage maps.

Once I connect to the network, how do I access my corporate network through a VPN?

Once you complete a wireless connection, you may need to launch an extranet client provided by your company and supply the appropriate username and password to gain access. For support, contact your company help desk.

How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate network?

Depending on your corporate email client, you can optimize your settings by doing the following:

䢇 Work in “offline” mode, and connect only when you need to send or receive

email.

䢇 Remove the Preview Pane, or use the AutoPreview for headers only.

78 Section 3E: Frequently Asked Questions

䢇 Save attachments to a desktop folder and then open from that folder, rather

than opening the attachment directly from the message.

For more information, access the Microsoft white paper at: www.microsoft.com/ office/outlook/ev aluation/p erform.doc.

Why won’t my laptop go into hibernation mode when using my Sprint Mobile Broadband USB Modem?

If you’re using Windows 2000, you need to upgrade to Service Pack 4 from

www .mic roso ft.co m

Section 3E: Frequently Asked Questions 79

Troubleshooting Tips

In This Section

⽧ Problems, Causes, and Solutions

⽧ GO Button Is Unavailable

⽧ Searching for Service

⽧ Cannot Connect to the Network

⽧ Power LED Goes Off and On, and Then Stays Red

⽧ Location-Based Services Don't Seem To Be Available

⽧ Could Not Prepare Data Services

⽧ Unable To Prepare Data Services

Section 3F

⽧ Sprint Connection Manager Stops Working After Upgrading Windows

This section helps you diagnose and solve common problems you may experience while using your Sprint Mobile Broadband USB modem and the Sprint Connection Manager software.

80 Section 3F: Troubleshooting Tips

Problems, Causes, and Solutions

When properly installed, the Sprint Mobile Broadband USB modem is a highly reliable product.

Most problems are caused by one of these issues:

䢇 Network coverage is not available (because of your “Network Mode” settings

[page 63], or because you are outside the network, or because of an account or network problem).

䢇 The drivers were not properly installed because of a problem with your

computer’s USB slot.

䢇 System resources required by the device are being used by other devices.

Tips when troubleshooting problems with your Sprint Mobile Broadband USB modem and software:

䢇 Ensure your device is inserted, not locked (page 51), and not powered off

(page 38).

䢇 Ensure the Power LED is green.

䢇 To determine the connection status, use the icons in the system tray (page 39),

and icons and messages in Sprint Connection Manager (page 33 and page 35).

䢇 The alert log might indicate the nature of the problem (page 71).

䢇 Run diagnostic tools supplied with Sprint Connection Manager (page 72).

䢇 Check the Frequently Asked Questions (page 76).

䢇 Use the resources listed in “Getting Help” (page 26).

䢇 Has Sprint Connection Manager stopped working after you’ve upgraded to a

different version of Windows (page 85)?

If, after reading this section, you are unable to resolve a problem, please visit

www .s pri nt.c om

or contact Sprint Customer Service. (See “Getting Help” on

page 26.)

Section 3F: Troubleshooting Tips 81

GO Button Is Unavailable

Ensure the Sprint Mobile Broadband USB modem is properly inserted, not locked (page 51), and not powered off (page 38).

If Sprint Connection Manager displays “Searching for service” for a long period of time (for example, several minutes), see “Searching for Service” below.

If Roam Mode (from the Sprint Vision option of the Settings window) is set to Sprint, ensure you are not roaming, or change the setting (page 64). (You may be subject to roaming rates.)

Searching for Service

If Sprint Connection Manager displays “Searching for service” for a long period of time (for example, several minutes), try one of the following:

䢇 Try reorienting your computer, or try adjusting the angle of the device’s USB

connector (see the picture on page 17).

䢇 If you are inside a building or near a structure that may be blocking the signal,

change the position or location of your computer.

䢇 If Roam Mode (from the Sprint Vision option of the Settings window) is set to

Sprint, ensure you are within the network coverage area, or change the Roam

Mode setting. (You may be subject to roaming rates.)

䢇 If Roam Mode (from the Sprint Vision option of the Settings window) is set to

Roam Only, ensure you are roaming, or change the Roam Mode setting.

䢇 If Network Mode (from the Sprint Vision option of the Settings window) is set to

1X Only, and only 1xEV-DO coverage is available, either move to an area that has 1X coverage, or change the setting to Automatic or 1xEV-DO Only.

䢇 If Network Mode (from the Sprint Vision option of the Settings window) is set to

1xEV-DO Only, and only 1X coverage is available, either move to an area that has 1xEV-DO coverage, or change the setting to Automatic or 1X Only.

䢇 Check with Sprint — a network or account problem may be preventing the

Sprint Mobile Broadband USB modem from obtaining service.

82 Section 3F: Troubleshooting Tips

Cannot Connect to the Network

If you're having problems connecting, or there's no Sprint Power Vision (1x-EVDO) coverage in your area, set Network Mode (from the Sprint Vision option of the Settings window) to 1X Only, and try to establish a connection.

If the connection is dropped as soon as it is established:

䊳 Charge the battery for at least 30 minutes if the Power LED is red. (If the

connection still gets dropped as soon as it is established, continue with the following steps.)

– or –

1. Select:

(Windows Vista) Start > Control Panel > Network and Sharing Center >

Manage Network Connections

(Windows XP) Start > Control Panel > Network Connections

(Windows 2000) Start > Settings > Control Panel > Network and Dial-Up

Connections

2. Right-click Sprint Vision - Sierra Wireless, and select Properties.

3. Select:

(Windows Vista) Options, and select PPP Settings. (Windows XP) Networking tab, and select Settings.

4. Ensure that “Enable LCP Extensions” is selected and “Negotiate multi-link for single link connections” is not selected.

5. Click OK.

Power LED Goes Off and On, and Then Stays Red

This situation may occur under extreme usage conditions when you’re transmitting data in a coverage area with a weak signal.

1. Wait until the Power LED turns green.

2. Resume your connection.

䊳 If the Power LED still goes off, and then comes on again and stays red, charge

the battery for at least 30 minutes.

Section 3F: Troubleshooting Tips 83

Location-Based Services Don't Seem To Be Available

If the menus or windows related to Location-Based Services are unavailable in Sprint Connection Manager:

䊳 In the Settings window (page 60), check whether the drop-down list has a

Sprint Location Services option.

If the drop-down list does not have the Sprint Location Services option, then your account, your device, or both are not configured to support Location-Based Services; contact Sprint Customer Service (page 27).

If the drop-down list has the Sprint Location Services option, select it and ensure that Enable Location on Device and Display 'Location & Search Services' on the menu are selected.

Could Not Prepare Data Services

See “Unable To Prepare Data Services” (page 84).

Unable To Prepare Data Services

Note:

The Sprint Mobile Broadband USB modem was unable to access the IOTA server to obtain data account parameters for you. This may be because the signal strength is poor or because the IOTA server is not responding.

䢇 Confirm you have sufficient signal strength. Try the actions listed for

“Searching for Service” (page 82).

䢇 Contact Sprint for assistance (page 27).

This message may indicate that your system does not support 128-bit encryption for high-security access to data provisioning. You will not be able to complete the activation of data services until you upgrade your system’s security. (See “High Encryption Requirements” on page 9.)

The message may appear as “Could not prepare data services. Please contact...”

84 Section 3F: Troubleshooting Tips

Sprint Connection Manager Stops Working After Upgrading Windows

Note: After the following steps, any changes you made to Sprint Connection

Manager settings will be lost; you will have to re-apply the changes.

If you’ve upgraded Windows, and Sprint Connection Manager stopped working:

1. Uninstall Sprint Connection Manager (page 54).

2. Reinstall Sprint Connection Manager (page 15).

Section 3F: Troubleshooting Tips 85

Section 4

Technical Specifications and

Regulatory Information

Section 4A

Technical Specifications

In This Section

⽧ LED Operation

⽧ Radio Frequency and Electrical Specifications

⽧ Software Specifications

⽧ Environmental Specifications

⽧ Mechanical Specifications

This section describes the LED and various specifications of your Sprint Mobile Broadband USB modem.

Section 4A: Technical Specifications 89

LED Operation

Your device has two LED lights. The LEDs operate as follows:

LED State Indicates

Data Off The device has no power. The device may not be

completely inserted into the computer, the computer may be in suspend mode (which powers down the device), or you have powered the device off (page 42).

Solid

green

Green, blinking slowly

Green, blinking rapidly

Power Off The device has no power. The device may not be

Red The device has power; the battery is low.

The device has power, has found a signal, and is ready to connect.

The device is powering up, or no service is available. See “Searching for Service” on page 82.

The device is sending or receiving data.

completely inserted into the computer, the computer may be in suspend mode (which powers down the device), or you have powered the device off (page 42).

Charge the battery by inserting the device into the USB slot of your computer. Alternatively, insert the device into the docking station, and attach the docking station to your computer.

Green The device has power; the battery is charged.

90 Section 4A: Technical Specifications

Radio Frequency and Electrical Specifications

Approvals Compliant with:

IS-2000 Release 1.0 (CDMA (1X), IS-707-A Data, IS-856 (CDMA 1xEV-DO), IS-866, IS-878, IS-890, CDMA Development Group

FCC (ID: N7N-MC5725U)

Industry Canada (ID: 2417C-MC5725U)

Vol ta ge +5.0 Vdc from USB slot

Current Maximum: 500 mA (from USB port)

Typical data call current (talk mode), at 3.3 V:

285 mA (1X)

295 mA (1xEV-DO)

Standby: 2.75 mA (1xEV-DO/IS-2000 hybrid mode), at 3.3 V

Transmitter power

Tra nsmi t PCS: 1805 to 1870 MHz

Receive PCS: 1715 to 1780 MHz

Channel spacing

Frequency stability

200 mW (+23 dBm)

Cellular: 824 to 849 MHz

Cellular: 868 to 894 MHz

GPS:

1.25 MHz

±150 Hz

 1575.42 MHz

Section 4A: Technical Specifications 91

Software Specifications

CDMA specification

Data service IS-707A

SMS (IS-637) Not supported

FAX Not supported

IOTA Supported

OTASP (IS-683A, IS-683B, IS-683C)

OTAPA Supported

PRL (preferred roaming list)

Authentication Supported

Voi ce Not supported

NAM Single

E911 Not supported

IS-2000 Release 0

Supported

Position Location Supported (Mobile Station based)

TTY/Accessibility Not supported

Mobile IP Supported

92 Section 4A: Technical Specifications

Sierra Wireless MC5725U User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Welcome to Sprint

Introduction

CDMA Networks

Package Contents

About This Guide

Getting Started

System Requirements

High Encryption Requirements

Care and Maintenance

Installing the Software

Getting Started

Setting Up Service

Activating and Using Sprint Service

Preactivated Device

Non-preactivated Device: Activation Wizard

Data Provisioning (IOTA)

Getting Help

Visiting the Sprint Web Site

Contacting Sprint Customer Service

Troubleshooting

Connection States

No device

Initializing

Searching for service...

Disconnected

Connecting

Connected

Connected to NDIS

Device locked

Device powered off

Searching

System Tray Connection States

Determining the Type of Coverage

Location-Based Services

Powering the Device On and Off

Roam Guard

Auto-launch Upon Network Connection

Viewing the Amount of Data Transferred

Ending a Connection

Online Help

Displaying Your Phone Number

Security

Initial Lock Code

Warning Regarding the Lock Code

Locking the Device

Unlocking the Device

Changing the Lock Code

Accessing Links

Menu Options

System Tray Menu

Settings Window

General Settings

Sprint Location Services Settings

To o ls

Viewing the Connection History

Viewing Alerts

Running Diagnostics

Displaying System Information

Updating the Software

About Sprint Mobile Broadband

Frequently Asked Questions

If the connection is “always on,” am I always being billed?

How fast is the connection with Sprint Connection Manager?

Can I connect to a dial-up account like AOL or EarthLink?

How do I get the location-enhanced Local Search feature?

Where do I find the location-enhanced Local Search feature?

How do I use the location-enhanced Local Search feature?

Where can I use GPS?

Troubleshooting Tips

Problems, Causes, and Solutions

GO Button Is Unavailable

Searching for Service

Cannot Connect to the Network

Power LED Goes Off and On, and Then Stays Red

Location-Based Services Don't Seem To Be Available