Sierra Wireless 595 User Manual

User’s Guide

Sprint Mobile Broadband Card by Sierra Wireless (AirCard

595)

Important Note!

As part of Sprint’s Trial Program, you have received an early beta version of the AirCard® 595 PC Card. Therefore, as a beta user, you may experience some early issues with the PC Card, which we strongly encourage you to report.

Also, some of the features mentioned in this User’s Guide will not be available until the final commercial version of the PC Card and Sprint’s 1xEV-DO Rev A network are available.

For more information, please review the terms and conditions agreement for the trial program.

Table of Contents

Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Introduction to This User’s Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

Section 1: Basics of Your Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . .1

1A. Introducing the Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . .3

Your Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1B. Getting Started With Your Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . 7

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

High Encryption Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

The Sprint Mobile Broadband Card Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Section 2: Installing the Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . .13

2A. Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2B. Inserting and Removing the Sprint Mobile Broadband Card . . . . . . . . . . . . . .19

Inserting the Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing the Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

2C. Setting Up Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Activating and Using Sprint PCS Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Preactivated Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Non-preactivated Card: Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Data Provisioning (IOTA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

2D. Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Visit Our Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Contact Sprint Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Section 3: Using the Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

3A. Your Sprint Mobile Broadband Card: The Basics . . . . . . . . . . . . . . . . . . . . . . . .31

Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Starting Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Start Sprint PCS Connection Manager Automatically . . . . . . . . . . . . . . . . . . . . . . . 32

Sprint PCS Connection Manager Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Connection States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

No device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Initializing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Searching for service... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Device Locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Device powered off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

System Tray Connection States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Determining the Type of Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Powering the card off/on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Controlling the Sprint PCS Connection Manager Window . . . . . . . . . . . . . . . . . . . 41

Expanding Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Minimizing Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Restoring Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Exiting Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Launching a Sprint Power Vision/Sprint PCS Vision Connection . . . . . . . . . . . . . 43

Roam Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Auto-launch upon network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Viewing the Amount of Data Transferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Ending a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Displaying Your Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Initial Lock Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Warning Regarding the Lock Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Behavior When the Sprint Mobile Broadband Card Is Locked . . . . . . . . . . . . . 48

Lock the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Lock Upon Startup of Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . 49

Unlock the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Change the Lock Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Accessing Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Uninstalling the Sprint PCS Connection Manager Software . . . . . . . . . . . . . . . . . 51

3B. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Sprint PCS Connection Manager Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

System Tray Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

3C. Changing the Settings of Sprint PCS Connection Manager . . . . . . . . . . . . . . .57

Settings Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Sprint PCS Vision Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Optimization Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

3D. Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Viewing the Connection History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Viewing Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Running Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Displaying System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Updating the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

About Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

3E. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

What is Sprint PCS Connection Manager? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

If the connection is “always on,” am I always being billed? . . . . . . . . . . . . . . . . . . 76

How fast is the connection with Sprint PCS Connection Manager? . . . . . . . . . . 76

Can I connect to a dial-up account like AOL or EarthLink? . . . . . . . . . . . . . . . . . . . 76

Once I connect to the Nationwide Sprint PCS Network, how do I access my

corporate network through a VPN? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

How can I optimize my settings to achieve the fastest speeds and

conserve data when accessing my corporate network? . . . . . . . . . . . . . . . . . . . . . 77

Why won't my laptop go into hibernation mode when using my

Sprint Mobile Broadband Card? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

3F. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Problems, Causes, and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

GO Button Is Unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Searching for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Cannot Connect to the Sprint Power Vision/Sprint PCS Vision Network . . . . . 82

Could Not Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Unable To Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Sprint PCS Connection Manager Stopped Working After

Upgrading Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Section 4: Technical Specifications and Regulatory Information . . . . . . . . . . . . . . . . .85

4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

LED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Information pertaining to OEM customers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Patents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Additional Information and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Section 5: Safety Information and Terms & Conditions . . . . . . . . . . . . . . . . . . . . . . . 101

5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Section 6: Glossary and Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

6A. Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

6B. Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Welcome to Sprint

We are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the Nationwide Sprint PCS® Network, all your services will work the same.

When it comes to mobile connectivity, the Sprint Mobile Broadband Card offers more freedom than ever before. No wires, no cables, just access to your data when you need it. The power of the Internet and company data is truly at your fingertips.

This guide will familiarize you with our technology and with your new Sprint Mobile Broadband Card and Sprint PCS Connection ManagerSM software

through simple, easy-to-follow instructions.

Welcome and thank you for choosing Sprint.

Introduction to This User’s Guide

This User’s Guide introduces you to Sprint PCS Service and all the features of your new wireless Sprint Mobile Broadband Card. It’s divided into six sections:

l Section 1: Basics of Your Sprint MobileBroadbandCard

l Section 2: Installing the Sprint Mobile Broadband Card

l Section 3: Using the SprintMobile Broadband Card

l Section 4: Technical Specifications and Regulatory Information

l Section 5: Safety Information and Terms& Conditions

l Section 6: Glossary and Index

Throughout the guide, you’ll find tips that highlight special shortcuts and timely reminders to help you make the most of your wireless PC Card modem and service.

The Table of Contents and Index will help you locate specific information quickly. The Sprint PCS Connection Manager software includes extensive online help to guide you through the steps to use each feature.

You’ll get the most out of your new Sprint Mobile Broadband Card if you read each section of this document. However, if you’d like to get right to a specific feature, simply go to that page. Follow the instructions in that section and you’ll be ready to use your card in no time.

Tip:

You can view this guide online or print it to keep on hand. If you’re viewing it online, simply click a topic in the Table of Contents, or a page number in the Index, or any page reference or section reference. The PDF automatically displays the appropriate page.

Section 1

Basics of Your

Sprint Mobile Broadband Card

Section 1A: Introducing the Sprint Mobile Broadband Card 3

Sectio n 1 A

Introducing the Sprint Mobile Broadband Card

In This Section

l Your SprintMobile Broadband Card

l CDMA Networks

l Package Contents

l About This Guide

This section introduces the basic features and functions of your Sprint Mobile Broadband Card, what is included with your card, and how to use this guide to get you started.

4 Section 1A: Introducing the Sprint Mobile Broadband Card

Your Sprint Mobile Broadband Card

The Sierra Wireless AirCard® 595 PC Card is a dual-band wireless PC Card for cellular and PCS networks. It enhances the functionality of your mobile computing devices by adding wireless data.

This card allows you to do the following (subject to feature availability), without using a landline phone or network:

v Connect to the Internet, VPN, and corporate networks

v Send and receive email

Your Sprint Mobile Broadband Card fits into a Type II PC Card slot (available on most notebook PCs).

CDMA Networks

The Sprint Mobile Broadband Card operates over a type of wireless network called CDMA (Code Division Multiple Access).

To use the Sprint Mobile Broadband Card, you need an account that gives you access to the CDMA network. Some features described in this manual may not be available with your account. For details of the services and accounts available, contact Sprint (page 27).

There are CDMA networks that operate in the frequency bands supported by the Sprint Mobile Broadband Card throughout North America and parts of Latin America, Asia, and New Zealand. However, each service provider operates a network that covers a limited geographical area within the overall CDMA coverage area.

The fee for service is usually higher when you are roaming (connecting to a network other than Sprint).

Sprint has “roaming” agreements with other service providers, so that you can get service outside of the coverage area of the Sprint PCS Vision® network. For example, assuming you live in Seattle and travel frequently to Vancouver, you can obtain an account with a service provider in Seattle that has a roaming agreement with a service provider in Vancouver. You would then have local service in Seattle, and roaming service in Vancouver. (There may be additional charges for roaming service.)

Section 1A: Introducing the Sprint Mobile Broadband Card 5

CDMA technology provides a variety of connectivity features, depending on your Sprint account (actual speed depends on the network conditions):

v 1xEV-DO Rev. A (Sprint Power Vision

) supports Internet connections with data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network). Average data rates are roughly 600-1300 kbps (downlink from the network) and 300-400 kbps (uplink to the network).

v 1xEV-DO Rev. 0 (Sprint Power Vision) supports Internet connections with data

rates up to 2.4 Mbps (downlink from the network) and 153 kbps (uplink to the network). Average data rates are roughly 400-700 kbps (downlink from the network) and 40-80 kbps (uplink to the network).

v 1X (Sprint PCS Vision) supports Internet connections with data rates up to

153 kbps.

You can set Sprint PCS Connection Manager to automatically establish a packet data connection (Sprint Power Vision or Sprint PCS Vision) when it starts. If the packet data connection is lost, the connection is restarted automatically. This provides an “always-on” network connection (as far as permitted by network coverage). Once the connection is established, you can open your browser and connect to any Web site that is accessible through the Internet, or access other Internet services (such as email).

The connection is “active” when data transmission is occurring. If data transmission stops for a period of time (determined by the network), the connection becomes “dormant.” (See page 35.)

Tip:

More information about CDMA networks is available on the CDMA Development Group Web site, www.cdg.org.

Tip:

For pointers on optimizing your settings, see “How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate network?” on page 77.

6 Section 1A: Introducing the Sprint Mobile Broadband Card

Package Contents

Your Sprint Mobile Broadband Card package contains the following components:

v Sprint Mobile Broadband Card by Sierra Wireless (Model AirCard 595)

v Getting Started guide

v Installation CD containing the Sprint PCS Connection Manager software,

warranty information, and this document

About This Guide

This user's guide is designed to provide you with all the information you need to install and use your Sprint Mobile Broadband Card by Sierra Wireless (AirCard 595).

v Section1 (which you are reading) gives you an overview of the Sprint Mobile

Broadband Card (AirCard 595).

v Section2 provides step-by-step instructions for installing the Sprint Mobile

Broadband Card and Sprint PCS Connection Manager software (page 13).

v Section3 provides step-by-step instructions on using the card (page 29).

v Section4 provides electrical, radio frequency, and other parameters of the

Sprint Mobile Broadband Card for those who require technical information, as well as regulatory information (page 85).

v Section5 provides important safety and liability information and the Terms and

Conditions of use for the Sprint Mobile Broadband Card (page 101).

v Section6 include a glossary (page 117) and index (page 121).

Note:

The comprehensive Getting Started guide that comes with the Sprint Mobile Broadband Card should be sufficient for most installations.

Section 1B: Getting Started With Your Sprint Mobile Broadband Card 7

Sectio n 1 B

Getting Started With Your Sprint Mobile BroadbandCard

In This Section

l Getting Started

l System Requirements

l The SprintMobile Broadband Card Software

l Care and Maintenance

This section describes the basics of getting started with your Sprint Mobile Broadband Card, and how to look after your Sprint Mobile Broadband Card.

8 Section 1B: Getting Started With Your Sprint Mobile Broadband Card

Getting Started

Before you begin using your AirCard 595 Sprint Mobile Broadband Card, you must:

1. Check that your notebook has the system requirements listed below (“System

Requirements”).

2. Install the Sprint PCS Connection Manager software, located on the

installation CD, onto your Notebook PC. See page 16.

3. After you restart your computer, start Sprint PCS Connection Manager.

4. Insert the Sprint Mobile Broadband Card; this installs the drivers for the card.

See page 20.

5. Activate your Sprint PCS account and configure the Sprint Mobile Broadband

Card to use your account (unless the card has been preactivated). See page 24.

System Requirements

The AirCard 595 Sprint Mobile Broadband Card is supported on:

v Windows XP (Home and Professional versions).

v Windows 2000 with Service Pack 1 or later (Service Pack 4 is recommended),

with high encryption support. (See “High Encryption Requirements” on page 9.)

CAUTION:

Do not insert the SprintMobile Broadband Card into the PC Card slot until you have installed and run Sprint PCS Connection Manager software, and the software displays “No device.”

Section 1B: Getting Started With Your Sprint Mobile Broadband Card 9

To install and run the Sprint Mobile Broadband Card and accompanying Sprint PCS Connection Manager software, you will need the minimum system resources shown in the following table.

High Encryption Requirements

Depending on your configuration, an IOTA session may automatically start as part of the installation/activation process. IOTA requires high-security 128-bit encryption to establish a secure Internet connection to the CDMA network.

If you are running Windows XP, your computer should already include highsecurity 128-bit encryption.

If you are running Windows2000 with Internet Explorer

1. Ensure you have installed the Windows 2000 High Encryption Pack: in Internet

Explorer, select Help > About Internet Explorer.

If you see “Cipher Strength: 128-bit,” then the High Encryption Pack is installed. Proceed to step 2.

If the High Encryption Pack is not installed, download and install it (www.microsoft.com/windows2000/downloads/recommended/encryption).

2. If your version of Internet Explorer is earlier than 5.5, download and install the

latest version (www.microsoft.com/windows/ie/downloads

Card slots One Type II PCMCIA (PC Card) slot

Disk drive CD-ROM

Memory 32 MB

Disk space 32 MB

10 Section 1B: Getting Started With Your Sprint Mobile Broadband Card

If you are running Windows2000 with Netscape Communicator

Ensure your version of Netscape Communicator is 4.7 or higher.

To verify that your version supports 128-bit encryption:

1. In Navigator, select Help > About Navigator.

– or –

In Netscape Communicator, select Help > About Communicator.

2. See the section “Contains encryption software from RSA Data Security, Inc.”

If the next paragraph states “This version supports U.S. security,” you have 128-bit security.

If the paragraph states that you have International security, you have 40-bit security. Download a version that supports 128-bit security.

The Sprint Mobile Broadband Card Software

The Sprint Mobile Broadband Card comes with the following software:

v Sprint PCS Connection Manager, which allows you to manage the card’s actions

and monitor your connections

v The driver software that forms the interface between the Sprint Mobile

Broadband Card and your Windows operating system

Before you insert the Sprint Mobile Broadband Card for the first time, you must install and then run the Sprint PCS Connection Manager software. The driver software is installed the first time you insert the card into your computer.

Detailed instructions are provided beginning on page 16.

Section 1B: Getting Started With Your Sprint Mobile Broadband Card 11

Care and Maintenance

As with any electronic device, the Sprint Mobile Broadband Card must be handled with care to ensure reliable operation. Follow these guidelines in using and storing the card:

v Do not apply adhesive labels to the card, as they may cause the card to become

jammed inside the card slot.

v The card should fit easily into your PC slot. Forcing the card into a slot may

damage connector pins.

v Protect the card from liquids, dust, and excessive heat.

v When not installed in your computer, store the card in a safe place.

v When storing or transporting your computer, remove the Sprint Mobile

Broadband Card.

v When removing your Sprint Mobile Broadband Card, always grip it by the sides

of the card rather than the top. Never insert or remove the card while holding the antenna, as this action may damage the card (see diagrams on page 21).

v Do not use the Sprint Mobile Broadband Card with a handheld computer; it is

designed only for notebook computers running Windows® XP or 2000.

v If driving or operating a vehicle, do not handle or operate the Sprint Mobile

Broadband Card. Doing so may distract you from properly operating the vehicle. In some states and provinces, operating communication devices while in control of a vehicle is a criminal offense.

Installing the Sprint Mobile

Broadband Card

Section 2

Section 2A: Installing the Software 15

Sectio n 2 A

Installing the Software

In This Section

l Getting Started

This section explains how to install your Sprint PCS Connection Manager software.

The process may vary, depending on the operating system that you are running.

16 Section 2A: Installing the Software

Getting Started

Before you can use your Sprint Mobile Broadband Card, you must first install the card’s software and configure the card for your computer. The installation process consists of:

v Software installation - Installing the Sprint PCS Connection Manager software

on your computer (described in this section).

v Card insertion and driver installation - Starting the Sprint PCS Connection

Manager software and inserting the Sprint Mobile Broadband Card, which automatically installs the drivers on your computer.

v Card activation and provisioning - Activating your Sprint PCS account and

configuring your Sprint Mobile Broadband Card to use your account. (See “Setting Up Service” on page 23.)

1. If the installation CD is not already in your CD-ROM drive, insert it.

The CD should autostart.

If the CD does not autostart, select Start > Run and enter d:\SCMInstaller.exe, where d is the drive letter of your CD-ROM drive.

NOTE:

For comprehensive instructions on installing the Sprint PCS Connection Manager software and activating the card, see the Getting Started guide.

CAUTION:

Do not insert the Sprint Mobile Broadband Card into your PC Card slot before installing the software.

NOTE: Windows 2000 users: You must log in with administrative privileges to

install the software and drivers.

Windows XP users: You may need to log in with administrative privileges,

depending on your Windows configuration.

Section 2A: Installing the Software 17

2. Use the Next and Back buttons to navigate through the wizard, noting the

following:

n You must select I accept the terms in the license agreement to indicate your

acceptance of the terms of the license agreement to proceed with the installation.

n Use the default settings for the Destination Folder unless you have special

requirements and an advanced understanding of PC configuration. (The Destination Folder dictates where the software is installed.)

n To install the optimization software (optional; this software can increase

your perceived system speed), in the Installation Options window, select the check box for the Data Optimization Client.

3. At the end of the installation, you will be prompted to restart your computer.

Ensure that you save your work in other applications, if applicable.

4. When the “Installation Complete!” window is displayed, click Restart to restart

Windows.

5. When Windows has restarted, run Sprint PCS Connection Manager.

(Double-click the program’s icon [ ] on your desktop.)

6. Once Sprint PCS Connection Manager displays “No device,” insert the card into

the PC Card slot, Sprint label facing up. (See page 20.)

Windows detects the card and installs the drivers for it. This may take a few minutes. Once completed, Sprint PCS Connection Manager should display “Disconnected.”

Proceed to configure the Sprint Mobile Broadband Card to use your account (if it was not preactivated); see “Activating and Using Sprint PCS Service” on page 24. If your card is preactivated, then you are ready to connect to the network; to learn about using the software, see “Your Sprint Mobile Broadband Card: The Basics” on page 31.

NOTE:

If you have an older version of Sprint PCS Connection Manager and are experiencing problems during installation, use the Add/Remove Programs Utility (see page51) to remove the older version of Sprint PCS Connection Manager. Then reinstall the current version of Sprint PCS Connection Manager from the Installation CD.

Section 2B: Inserting and Removing the Sprint Mobile Broadband Card 19

Sectio n 2 B

Inserting and Removing the Sprint Mobile BroadbandCard

In This Section

l Inserting the Sprint Mobile Broadband Card

l Removing the SprintMobile Broadband Card

This section describes how to properly insert the Sprint Mobile Broadband Card and remove it from your PC.

20 Section 2B: Inserting and Removing the Sprint Mobile Broadband Card

Inserting the Sprint Mobile Broadband Card

To insert the Sprint Mobile Broadband Card into a notebook:

1. With the picture label facing up, insert the Sprint Mobile Broadband Card into

the PC Card slot.

When you insert the Sprint Mobile Broadband Card, the following should occur:

v The first time the card is inserted, Windows detects the card and installs the

drivers for it. This may take a few minutes. Once completed, Sprint PCS Connection Manager should display “Disconnected.” To connect to the network, click GO.

v If sound effects are enabled, the PC beeps.

v The PC Card icon appears in the system tray, if it is not already displayed for

another card (and unless the feature has been disabled).

The Sprint Mobile Broadband Card is powered as soon as you insert it.

Windows XP Windows 2000

Section 2B: Inserting and Removing the Sprint Mobile Broadband Card 21

Removing the Sprint Mobile Broadband Card

To remove the SprintMobile Broadband Card:

1. Exit Sprint PCS Connection Manager if it is open (page 42).

2. Click the Unplug and Eject Hardware icon in the system tray:

3. Click the entry for “NEC PCI to USB Open Host Controller” or “Standard Enhanced PCI to USB Host Controller.”

4. If a dialog box appears notifying you that it is safe to remove the card, click OK, or click the Close button ( ).

5. Use your computer’s PC Card ejector to eject the Sprint Mobile Broadband

Card from the slot.

6. Remove the card from your computer’s PC Card slot by gripping both sides of the card and pulling straight out.

IMPORTANT!

When inserting or removing your card, always grip the card by its sides. Gripping the card by its antenna may damage the card.

Correct Incorrect

Windows XP Windows 2000

+ 105 hidden pages