Sierra Wireless 595 User Manual

User’s Guide

Sprint Mobile Broadband Card by Sierra Wireless (AirCard

595)

Important Note!

As part of Sprint’s Trial Program, you have received an early beta version of the AirCard® 595 PC Card. Therefore, as a beta user, you may experience some early issues with the PC Card, which we strongly encourage you to report.

Also, some of the features mentioned in this User’s Guide will not be available until the final commercial version of the PC Card and Sprint’s 1xEV-DO Rev A network are available.

For more information, please review the terms and conditions agreement for the trial program.

Table of Contents

Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Introduction to This User’s Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

Section 1: Basics of Your Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . .1

1A. Introducing the Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . .3

Your Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1B. Getting Started With Your Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . 7

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

High Encryption Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

The Sprint Mobile Broadband Card Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Section 2: Installing the Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . .13

2A. Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2B. Inserting and Removing the Sprint Mobile Broadband Card . . . . . . . . . . . . . .19

Inserting the Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing the Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

2C. Setting Up Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Activating and Using Sprint PCS Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Preactivated Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Non-preactivated Card: Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Data Provisioning (IOTA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

2D. Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Visit Our Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Contact Sprint Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Section 3: Using the Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

3A. Your Sprint Mobile Broadband Card: The Basics . . . . . . . . . . . . . . . . . . . . . . . .31

Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Starting Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Start Sprint PCS Connection Manager Automatically . . . . . . . . . . . . . . . . . . . . . . . 32

Sprint PCS Connection Manager Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Connection States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

No device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Initializing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Searching for service... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Device Locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Device powered off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

System Tray Connection States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Determining the Type of Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Powering the card off/on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Controlling the Sprint PCS Connection Manager Window . . . . . . . . . . . . . . . . . . . 41

Expanding Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Minimizing Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Restoring Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Exiting Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Launching a Sprint Power Vision/Sprint PCS Vision Connection . . . . . . . . . . . . . 43

Roam Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Auto-launch upon network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Viewing the Amount of Data Transferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Ending a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Displaying Your Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Initial Lock Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Warning Regarding the Lock Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Behavior When the Sprint Mobile Broadband Card Is Locked . . . . . . . . . . . . . 48

Lock the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Lock Upon Startup of Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . 49

Unlock the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Change the Lock Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Accessing Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Uninstalling the Sprint PCS Connection Manager Software . . . . . . . . . . . . . . . . . 51

3B. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Sprint PCS Connection Manager Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

System Tray Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

3C. Changing the Settings of Sprint PCS Connection Manager . . . . . . . . . . . . . . .57

Settings Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Sprint PCS Vision Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Optimization Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

3D. Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Viewing the Connection History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Viewing Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Running Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Displaying System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Updating the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

About Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

3E. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

What is Sprint PCS Connection Manager? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

If the connection is “always on,” am I always being billed? . . . . . . . . . . . . . . . . . . 76

How fast is the connection with Sprint PCS Connection Manager? . . . . . . . . . . 76

Can I connect to a dial-up account like AOL or EarthLink? . . . . . . . . . . . . . . . . . . . 76

Once I connect to the Nationwide Sprint PCS Network, how do I access my

corporate network through a VPN? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

How can I optimize my settings to achieve the fastest speeds and

conserve data when accessing my corporate network? . . . . . . . . . . . . . . . . . . . . . 77

Why won't my laptop go into hibernation mode when using my

Sprint Mobile Broadband Card? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

3F. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Problems, Causes, and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

GO Button Is Unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Searching for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Cannot Connect to the Sprint Power Vision/Sprint PCS Vision Network . . . . . 82

Could Not Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Unable To Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Sprint PCS Connection Manager Stopped Working After

Upgrading Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Section 4: Technical Specifications and Regulatory Information . . . . . . . . . . . . . . . . .85

4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

LED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Information pertaining to OEM customers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Patents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Additional Information and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Section 5: Safety Information and Terms & Conditions . . . . . . . . . . . . . . . . . . . . . . . 101

5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Section 6: Glossary and Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

6A. Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

6B. Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Welcome to Sprint

We are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the Nationwide Sprint PCS® Network, all your services will work the same.

When it comes to mobile connectivity, the Sprint Mobile Broadband Card offers more freedom than ever before. No wires, no cables, just access to your data when you need it. The power of the Internet and company data is truly at your fingertips.

This guide will familiarize you with our technology and with your new Sprint Mobile Broadband Card and Sprint PCS Connection ManagerSM software

through simple, easy-to-follow instructions.

Welcome and thank you for choosing Sprint.

Introduction to This User’s Guide

This User’s Guide introduces you to Sprint PCS Service and all the features of your new wireless Sprint Mobile Broadband Card. It’s divided into six sections:

l Section 1: Basics of Your Sprint MobileBroadbandCard

l Section 2: Installing the Sprint Mobile Broadband Card

l Section 3: Using the SprintMobile Broadband Card

l Section 4: Technical Specifications and Regulatory Information

l Section 5: Safety Information and Terms& Conditions

l Section 6: Glossary and Index

Throughout the guide, you’ll find tips that highlight special shortcuts and timely reminders to help you make the most of your wireless PC Card modem and service.

The Table of Contents and Index will help you locate specific information quickly. The Sprint PCS Connection Manager software includes extensive online help to guide you through the steps to use each feature.

You’ll get the most out of your new Sprint Mobile Broadband Card if you read each section of this document. However, if you’d like to get right to a specific feature, simply go to that page. Follow the instructions in that section and you’ll be ready to use your card in no time.

Tip:

You can view this guide online or print it to keep on hand. If you’re viewing it online, simply click a topic in the Table of Contents, or a page number in the Index, or any page reference or section reference. The PDF automatically displays the appropriate page.

Section 1

Basics of Your

Sprint Mobile Broadband Card

Section 1A: Introducing the Sprint Mobile Broadband Card 3

Sectio n 1 A

Introducing the Sprint Mobile Broadband Card

In This Section

l Your SprintMobile Broadband Card

l CDMA Networks

l Package Contents

l About This Guide

This section introduces the basic features and functions of your Sprint Mobile Broadband Card, what is included with your card, and how to use this guide to get you started.

4 Section 1A: Introducing the Sprint Mobile Broadband Card

Your Sprint Mobile Broadband Card

The Sierra Wireless AirCard® 595 PC Card is a dual-band wireless PC Card for cellular and PCS networks. It enhances the functionality of your mobile computing devices by adding wireless data.

This card allows you to do the following (subject to feature availability), without using a landline phone or network:

v Connect to the Internet, VPN, and corporate networks

v Send and receive email

Your Sprint Mobile Broadband Card fits into a Type II PC Card slot (available on most notebook PCs).

CDMA Networks

The Sprint Mobile Broadband Card operates over a type of wireless network called CDMA (Code Division Multiple Access).

To use the Sprint Mobile Broadband Card, you need an account that gives you access to the CDMA network. Some features described in this manual may not be available with your account. For details of the services and accounts available, contact Sprint (page 27).

There are CDMA networks that operate in the frequency bands supported by the Sprint Mobile Broadband Card throughout North America and parts of Latin America, Asia, and New Zealand. However, each service provider operates a network that covers a limited geographical area within the overall CDMA coverage area.

The fee for service is usually higher when you are roaming (connecting to a network other than Sprint).

Sprint has “roaming” agreements with other service providers, so that you can get service outside of the coverage area of the Sprint PCS Vision® network. For example, assuming you live in Seattle and travel frequently to Vancouver, you can obtain an account with a service provider in Seattle that has a roaming agreement with a service provider in Vancouver. You would then have local service in Seattle, and roaming service in Vancouver. (There may be additional charges for roaming service.)

Section 1A: Introducing the Sprint Mobile Broadband Card 5

CDMA technology provides a variety of connectivity features, depending on your Sprint account (actual speed depends on the network conditions):

v 1xEV-DO Rev. A (Sprint Power Vision

) supports Internet connections with data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network). Average data rates are roughly 600-1300 kbps (downlink from the network) and 300-400 kbps (uplink to the network).

v 1xEV-DO Rev. 0 (Sprint Power Vision) supports Internet connections with data

rates up to 2.4 Mbps (downlink from the network) and 153 kbps (uplink to the network). Average data rates are roughly 400-700 kbps (downlink from the network) and 40-80 kbps (uplink to the network).

v 1X (Sprint PCS Vision) supports Internet connections with data rates up to

153 kbps.

You can set Sprint PCS Connection Manager to automatically establish a packet data connection (Sprint Power Vision or Sprint PCS Vision) when it starts. If the packet data connection is lost, the connection is restarted automatically. This provides an “always-on” network connection (as far as permitted by network coverage). Once the connection is established, you can open your browser and connect to any Web site that is accessible through the Internet, or access other Internet services (such as email).

The connection is “active” when data transmission is occurring. If data transmission stops for a period of time (determined by the network), the connection becomes “dormant.” (See page 35.)

Tip:

More information about CDMA networks is available on the CDMA Development Group Web site, www.cdg.org.

Tip:

For pointers on optimizing your settings, see “How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate network?” on page 77.

6 Section 1A: Introducing the Sprint Mobile Broadband Card

Package Contents

Your Sprint Mobile Broadband Card package contains the following components:

v Sprint Mobile Broadband Card by Sierra Wireless (Model AirCard 595)

v Getting Started guide

v Installation CD containing the Sprint PCS Connection Manager software,

warranty information, and this document

About This Guide

This user's guide is designed to provide you with all the information you need to install and use your Sprint Mobile Broadband Card by Sierra Wireless (AirCard 595).

v Section1 (which you are reading) gives you an overview of the Sprint Mobile

Broadband Card (AirCard 595).

v Section2 provides step-by-step instructions for installing the Sprint Mobile

Broadband Card and Sprint PCS Connection Manager software (page 13).

v Section3 provides step-by-step instructions on using the card (page 29).

v Section4 provides electrical, radio frequency, and other parameters of the

Sprint Mobile Broadband Card for those who require technical information, as well as regulatory information (page 85).

v Section5 provides important safety and liability information and the Terms and

Conditions of use for the Sprint Mobile Broadband Card (page 101).

v Section6 include a glossary (page 117) and index (page 121).

Note:

The comprehensive Getting Started guide that comes with the Sprint Mobile Broadband Card should be sufficient for most installations.

Section 1B: Getting Started With Your Sprint Mobile Broadband Card 7

Sectio n 1 B

Getting Started With Your Sprint Mobile BroadbandCard

In This Section

l Getting Started

l System Requirements

l The SprintMobile Broadband Card Software

l Care and Maintenance

This section describes the basics of getting started with your Sprint Mobile Broadband Card, and how to look after your Sprint Mobile Broadband Card.

8 Section 1B: Getting Started With Your Sprint Mobile Broadband Card

Getting Started

Before you begin using your AirCard 595 Sprint Mobile Broadband Card, you must:

1. Check that your notebook has the system requirements listed below (“System

Requirements”).

2. Install the Sprint PCS Connection Manager software, located on the

installation CD, onto your Notebook PC. See page 16.

3. After you restart your computer, start Sprint PCS Connection Manager.

4. Insert the Sprint Mobile Broadband Card; this installs the drivers for the card.

See page 20.

5. Activate your Sprint PCS account and configure the Sprint Mobile Broadband

Card to use your account (unless the card has been preactivated). See page 24.

System Requirements

The AirCard 595 Sprint Mobile Broadband Card is supported on:

v Windows XP (Home and Professional versions).

v Windows 2000 with Service Pack 1 or later (Service Pack 4 is recommended),

with high encryption support. (See “High Encryption Requirements” on page 9.)

CAUTION:

Do not insert the SprintMobile Broadband Card into the PC Card slot until you have installed and run Sprint PCS Connection Manager software, and the software displays “No device.”

Section 1B: Getting Started With Your Sprint Mobile Broadband Card 9

To install and run the Sprint Mobile Broadband Card and accompanying Sprint PCS Connection Manager software, you will need the minimum system resources shown in the following table.

High Encryption Requirements

Depending on your configuration, an IOTA session may automatically start as part of the installation/activation process. IOTA requires high-security 128-bit encryption to establish a secure Internet connection to the CDMA network.

If you are running Windows XP, your computer should already include highsecurity 128-bit encryption.

If you are running Windows2000 with Internet Explorer

1. Ensure you have installed the Windows 2000 High Encryption Pack: in Internet

Explorer, select Help > About Internet Explorer.

If you see “Cipher Strength: 128-bit,” then the High Encryption Pack is installed. Proceed to step 2.

If the High Encryption Pack is not installed, download and install it (www.microsoft.com/windows2000/downloads/recommended/encryption).

2. If your version of Internet Explorer is earlier than 5.5, download and install the

latest version (www.microsoft.com/windows/ie/downloads

Card slots One Type II PCMCIA (PC Card) slot

Disk drive CD-ROM

Memory 32 MB

Disk space 32 MB

10 Section 1B: Getting Started With Your Sprint Mobile Broadband Card

If you are running Windows2000 with Netscape Communicator

Ensure your version of Netscape Communicator is 4.7 or higher.

To verify that your version supports 128-bit encryption:

1. In Navigator, select Help > About Navigator.

– or –

In Netscape Communicator, select Help > About Communicator.

2. See the section “Contains encryption software from RSA Data Security, Inc.”

If the next paragraph states “This version supports U.S. security,” you have 128-bit security.

If the paragraph states that you have International security, you have 40-bit security. Download a version that supports 128-bit security.

The Sprint Mobile Broadband Card Software

The Sprint Mobile Broadband Card comes with the following software:

v Sprint PCS Connection Manager, which allows you to manage the card’s actions

and monitor your connections

v The driver software that forms the interface between the Sprint Mobile

Broadband Card and your Windows operating system

Before you insert the Sprint Mobile Broadband Card for the first time, you must install and then run the Sprint PCS Connection Manager software. The driver software is installed the first time you insert the card into your computer.

Detailed instructions are provided beginning on page 16.

Section 1B: Getting Started With Your Sprint Mobile Broadband Card 11

Care and Maintenance

As with any electronic device, the Sprint Mobile Broadband Card must be handled with care to ensure reliable operation. Follow these guidelines in using and storing the card:

v Do not apply adhesive labels to the card, as they may cause the card to become

jammed inside the card slot.

v The card should fit easily into your PC slot. Forcing the card into a slot may

damage connector pins.

v Protect the card from liquids, dust, and excessive heat.

v When not installed in your computer, store the card in a safe place.

v When storing or transporting your computer, remove the Sprint Mobile

Broadband Card.

v When removing your Sprint Mobile Broadband Card, always grip it by the sides

of the card rather than the top. Never insert or remove the card while holding the antenna, as this action may damage the card (see diagrams on page 21).

v Do not use the Sprint Mobile Broadband Card with a handheld computer; it is

designed only for notebook computers running Windows® XP or 2000.

v If driving or operating a vehicle, do not handle or operate the Sprint Mobile

Broadband Card. Doing so may distract you from properly operating the vehicle. In some states and provinces, operating communication devices while in control of a vehicle is a criminal offense.

Installing the Sprint Mobile

Broadband Card

Section 2

Section 2A: Installing the Software 15

Sectio n 2 A

Installing the Software

In This Section

l Getting Started

This section explains how to install your Sprint PCS Connection Manager software.

The process may vary, depending on the operating system that you are running.

16 Section 2A: Installing the Software

Getting Started

Before you can use your Sprint Mobile Broadband Card, you must first install the card’s software and configure the card for your computer. The installation process consists of:

v Software installation - Installing the Sprint PCS Connection Manager software

on your computer (described in this section).

v Card insertion and driver installation - Starting the Sprint PCS Connection

Manager software and inserting the Sprint Mobile Broadband Card, which automatically installs the drivers on your computer.

v Card activation and provisioning - Activating your Sprint PCS account and

configuring your Sprint Mobile Broadband Card to use your account. (See “Setting Up Service” on page 23.)

1. If the installation CD is not already in your CD-ROM drive, insert it.

The CD should autostart.

If the CD does not autostart, select Start > Run and enter d:\SCMInstaller.exe, where d is the drive letter of your CD-ROM drive.

NOTE:

For comprehensive instructions on installing the Sprint PCS Connection Manager software and activating the card, see the Getting Started guide.

CAUTION:

Do not insert the Sprint Mobile Broadband Card into your PC Card slot before installing the software.

NOTE: Windows 2000 users: You must log in with administrative privileges to

install the software and drivers.

Windows XP users: You may need to log in with administrative privileges,

depending on your Windows configuration.

Section 2A: Installing the Software 17

2. Use the Next and Back buttons to navigate through the wizard, noting the

following:

n You must select I accept the terms in the license agreement to indicate your

acceptance of the terms of the license agreement to proceed with the installation.

n Use the default settings for the Destination Folder unless you have special

requirements and an advanced understanding of PC configuration. (The Destination Folder dictates where the software is installed.)

n To install the optimization software (optional; this software can increase

your perceived system speed), in the Installation Options window, select the check box for the Data Optimization Client.

3. At the end of the installation, you will be prompted to restart your computer.

Ensure that you save your work in other applications, if applicable.

4. When the “Installation Complete!” window is displayed, click Restart to restart

Windows.

5. When Windows has restarted, run Sprint PCS Connection Manager.

(Double-click the program’s icon [ ] on your desktop.)

6. Once Sprint PCS Connection Manager displays “No device,” insert the card into

the PC Card slot, Sprint label facing up. (See page 20.)

Windows detects the card and installs the drivers for it. This may take a few minutes. Once completed, Sprint PCS Connection Manager should display “Disconnected.”

Proceed to configure the Sprint Mobile Broadband Card to use your account (if it was not preactivated); see “Activating and Using Sprint PCS Service” on page 24. If your card is preactivated, then you are ready to connect to the network; to learn about using the software, see “Your Sprint Mobile Broadband Card: The Basics” on page 31.

NOTE:

If you have an older version of Sprint PCS Connection Manager and are experiencing problems during installation, use the Add/Remove Programs Utility (see page51) to remove the older version of Sprint PCS Connection Manager. Then reinstall the current version of Sprint PCS Connection Manager from the Installation CD.

Section 2B: Inserting and Removing the Sprint Mobile Broadband Card 19

Sectio n 2 B

Inserting and Removing the Sprint Mobile BroadbandCard

In This Section

l Inserting the Sprint Mobile Broadband Card

l Removing the SprintMobile Broadband Card

This section describes how to properly insert the Sprint Mobile Broadband Card and remove it from your PC.

20 Section 2B: Inserting and Removing the Sprint Mobile Broadband Card

Inserting the Sprint Mobile Broadband Card

To insert the Sprint Mobile Broadband Card into a notebook:

1. With the picture label facing up, insert the Sprint Mobile Broadband Card into

the PC Card slot.

When you insert the Sprint Mobile Broadband Card, the following should occur:

v The first time the card is inserted, Windows detects the card and installs the

drivers for it. This may take a few minutes. Once completed, Sprint PCS Connection Manager should display “Disconnected.” To connect to the network, click GO.

v If sound effects are enabled, the PC beeps.

v The PC Card icon appears in the system tray, if it is not already displayed for

another card (and unless the feature has been disabled).

The Sprint Mobile Broadband Card is powered as soon as you insert it.

Windows XP Windows 2000

Section 2B: Inserting and Removing the Sprint Mobile Broadband Card 21

Removing the Sprint Mobile Broadband Card

To remove the SprintMobile Broadband Card:

1. Exit Sprint PCS Connection Manager if it is open (page 42).

2. Click the Unplug and Eject Hardware icon in the system tray:

3. Click the entry for “NEC PCI to USB Open Host Controller” or “Standard Enhanced PCI to USB Host Controller.”

4. If a dialog box appears notifying you that it is safe to remove the card, click OK, or click the Close button ( ).

5. Use your computer’s PC Card ejector to eject the Sprint Mobile Broadband

Card from the slot.

6. Remove the card from your computer’s PC Card slot by gripping both sides of the card and pulling straight out.

IMPORTANT!

When inserting or removing your card, always grip the card by its sides. Gripping the card by its antenna may damage the card.

Correct Incorrect

Windows XP Windows 2000

Section 2C: Setting Up Service 23

Sectio n 2 C

Setting Up Service

In This Section

l Activating and Using Sprint PCS Service

l Preactivated Card

l Non-preactivated Card: Activation Wizard

l Data Provisioning (IOTA)

This section walks you through setting up service for your Sprint Mobile Broadband Card, after you have installed the Sprint PCS Connection Manager software (page 16) and inserted the Sprint Mobile Broadband Card.

24 Section 2C: Setting Up Service

Activating and Using Sprint PCS Service

Before using your Sprint Mobile Broadband Card, you must have a Sprint PCS wireless network account set up. The process of setting up an account is called activation.

When the Sprint Mobile Broadband Card is inserted and Sprint PCS Connection Manager is started, it will detect whether the card has been configured with an account (“preactivated”). If it has not, the Activation Wizard starts automatically.

Preactivated Card

If you received your Sprint Mobile Broadband Card in the mail or purchased it at a Sprint Store, it probably has already been activated.

To prevent unauthorized use, preactivated cards may have been set with a security lock. If so, Sprint PCS Connection Manager displays the message “Device Locked.”

To unlock your SprintMobile Broadband Card:

1. Click the icon. (If is not visible, click to expand Sprint PCS Connection

Manager.)

2. In the Enter User Lock Code window, enter your four-digit lock code, and click OK. For security purposes, the code is not visible as you type.

After unlocking your preactivated Sprint Mobile Broadband Card, it is ready for use. See “Using the Sprint Mobile Broadband Card” on page 29.

Non-preactivated Card: Activation Wizard

If your card is not preactivated, please see the Getting Started guide included with your card.

If your Sprint Mobile Broadband Card is not preactivated, Sprint PCS Connection Manager automatically detects that no account has been configured when you run it for the first time. It then runs the Activation Wizard to guide you through the activation and configuration process.

To set up your account, you will be contacting Sprint.

Tip:

If you can’t recall your lock code, try using the last four digits of either your Social Security number or wireless phone number, or try 0000. If none of these work, call Sprint Customer Service at 1-888-211-4PCS (4727).

Section 2C: Setting Up Service 25

Before you call Sprint, have these things ready:

v A phone

v Your Sprint Mobile Broadband Card

v Your Social Security number

v Your driver’s license number

v The city and state where the device will be primarily used

v A pen and paper to write down your account information. Your package

includes a printed Getting Started guide, where you can record this information.

When you call Sprint, Sprint Customer Service will help you select your service plan and guide you through the activation process. They will also provide you with this information:

v Your card’s activation code (gives you access to configure the account)

v Your card’s phone number (MDN)

v Your card’s MSID (Mobile System ID) code, used for WLNP (Wireless Local

Number Portability) and to determine whether you are “home” or “roaming”

Stepping Through the Activation Wizard

If the Activation Wizard has not started automatically:

1. Ensure the Sprint Mobile Broadband Card is inserted, and

Sprint PCS Connection Manager is running. If Sprint PCS Connection Manager is not running, select: (Windows XP) Start > All Programs> Sprint> Sprint PCS Connection Manager. (Windows 2000) Start > Programs> Sprint> Sprint PCS Connection Manager.

Sprint PCS Connection Manager should display “Disconnected.”

2. If Sprint PCS Connection Manager displays “Device Locked,” unlock the card (page 49).

3. If Sprint PCS Connection Manager displays “Device powered off,” power on the card (page 38).

4. Start the Activation Wizard: select MENU> Settings> Sprint PCS Vision - Sierra Wireless > Activation Wizard.

Once the Activation Wizard is running:

1. To begin activation of the Sprint Mobile Broadband Card, click Next.

2. Call Sprint at the phone number listed on the screen. Click Next.

26 Section 2C: Setting Up Service

3. Give the account representative your ESN (Electronic Serial Number) or MEID

(Mobile Equipment IDentifier) number as displayed by the Activation Wizard. Enter the activation code provided by the account representative and click Next.

4. Enter the phone number (no spaces or hyphens) and, if not the same value as the phone number, the MSID value given by the account representative, and then click Next.

A confirmation window will be displayed.

5. Confirm with the service representative that the information is correct. If it is, click Yes. If it isn't, click No, and re-enter the information.

6. Click Finish to close the Activation Wizard.

7. Wait a few moments for the Sprint Mobile Broadband Card to automatically

reset. Depending on your configuration, an IOTA session may automatically start (“Data Provisioning [IOTA],” below).

After Sprint sets up your account on the network, your Sprint Mobile Broadband Card should be configured and ready for use.

Data Provisioning (IOTA)

IOTA (Internet Over The Air), supported by some service providers (including Sprint), is an automated feature to perform account setup for you by making a connection to the CDMA network and using a secure Internet connection to download account parameters to your Sprint Mobile Broadband Card. To make this secure connection, IOTA requires that your computer support 128-bit encryption. (See “High Encryption Requirements” on page 9.)

Depending on your configuration, the first time Sprint PCS Connection Manager detects the activated card, an IOTA session may automatically start, during which status messages (“Updating User Profile…”) are displayed.

After this first activation, there may be changes to your account that require updating the parameters in the Sprint Mobile Broadband Card. If this is needed:

1. In the Device Info & Diagnostics window (page 70), click UpdateDataProfile. (If this button is not displayed, eject and reinsert the card.)

2. In the IOTA Provisioning window, click Yes.

Your Sprint Mobile Broadband Card then retrieves the updates to your data services account.

Once the updates are successful, Sprint PCS Connection Manager is displayed (“Disconnected”). You can now connect to the network.

Section 2D: Getting Help 27

Section 2 D

Getting Help

In This Section

l Visit Our Web Site

l Contact Sprint Customer Service

l Troubleshooting

This section describes where you can find more information on Sprint PCS Services, options, and troubleshooting problems you have encountered.

28 Section 2D: Getting Help

Visit Our Web Site

Stop by www.sprint.com and log on to get up-to-date information on Sprint PCS Services, options, and more.

You can also:

v Review coverage maps.

v Access your account information.

v Add additional options to your service plan.

v Check out frequently asked questions.

v And more.

Contact Sprint Customer Service

You can reach Sprint Customer Service by:

v Logging on to your account at www.sprint.com.

v Calling us toll-free at 1-888-211-4PCS (4727).

v Writing to us at Sprint Customer Service, P.O. Box 8077,

London, KY 40742.

Troubleshooting

The Online Help for Sprint PCS Connection Manager (see page 47) includes descriptions of most common error messages. Look in the Contents under Troubleshooting.

For help with other problems:

v See “Troubleshooting Tips” on page 79.

v Consult the Sierra Wireless Web site at www.sierrawireless.com, where you will

find an extensive knowledge base that can be searched to address most problems, and the Installation Troubleshooting wizard (in the Support & Download section).

v Contact Sprint as noted above.

Using the Sprint Mobile

Broadband Card

Section 3

Section 3A: Your Sprint Mobile Broadband Card: The Basics 31

Sectio n 3 A

Your Sprint Mobile Broadband Card: The Basics

In This Section

l Sprint PCSConnection Manager

l Starting SprintPCS Connection Manager

l Start Sprint PCSConnection Manager Automatically

l Sprint PCSConnection Manager Window

l Connection States

l System Tray Connection States

l Determining the Type of Coverage

l Powering the card off/on

l Controlling the Sprint PCSConnection Manager Window

l Launching a Sprint Power Vision/SprintPCSVision Connection

l Viewing the Amount of Data Transferred

l Ending a Connection

l Online Help

l Displaying Your Phone Number

l Security

l Accessing Links

l Uninstalling the Sprint PCSConnection Manager Software

Your Sprint Mobile Broadband Card is packed with features that simplify your life and expand your ability to stay connected to the people and information that are important to you. This section guides you through the basic features of your Sprint Mobile Broadband Card.

32 Section 3A: Your Sprint Mobile Broadband Card: The Basics

SprintPCS Connection Manager

Sprint PCS Connection Manager is the application that allows you to manage and monitor the high-speed Sprint Power Vision (1xEV-DO) and Sprint PCS Vision (1X) connection to the Sprint network. You use Sprint PCS Connection Manager to:

v Determine your signal strength and other network connection parameters (page33).

v Initiate data calls (page 43).

v View call statistics (page 68) and messages (page 35).

v Customize features and options (page 58).

Starting Sprint PCS Connection Manager

To start SprintPCSConnection Manager:

1. Ensure the Sprint Mobile Broadband Card is inserted into your computer’s PC

Card slot, with the Sprint label facing up.

2. Double-click the program’s icon ( ) on your desktop, or, from the Start menu on your Windows desktop, select: (Windows XP) All Programs > Sprint > Sprint PCS Connection Manager. (Windows 2000) Programs> Sprint> Sprint PCS Connection Manager.

When Sprint PCS Connection Manager is running, it places an icon ( ) in the system tray, usually at the right end of the taskbar. (See page 39.)

Start Sprint PCSConnection Manager Automatically

To set SprintPCS Connection Manager to start automatically (whenever your card is detected):

Connection Manager automatically.

Tip:

You can also set Sprint PCS Connection Manager to launch automatically whenever your card is detected. (See the following section.)

Note:

Changes to this setting apply only after you restart Windows.

Section 3A: Your Sprint Mobile Broadband Card: The Basics 33

Sprint PCS Connection Manager Window

The text (for example, “Connected” shown in the screenshot above) and icon(s) in Sprint PCS Connection Manager indicate the connection state (page 35), and also

(only when Disconnected) the lock state (page 47) (locked or unlocked ).

Tip:

You can also set the connection to launch automatically whenever available. (See “GO automatically when ready” on page 62.) These settings provide an “always-on” connection, as long as you have network coverage.

Exit

Establish/

Show/

hide details

cancel a

Minimize

Message area

Indicator area

connection

34 Section 3A: Your Sprint Mobile Broadband Card: The Basics

Sprint PCS Connection Manager may display, depending on the connection state, some of the following icons:

CDMA network signal strength, indicated by the number of bars.

The ToolTip indicates the type of coverage you have (for example, 1X and/or 1xEV-DO), and the signal strength, in dBm.

You are roaming. Roaming charges may apply.

If this icon is flashing, you are in a non-preferred roaming area, and you may not be able to complete your calls.

Tip: You can change the roaming option ("Roam Mode"; for example, to disable roaming, select Sprint), and also enable the Roam Guard feature (from the Sprint PCS Vision Settings window; page 61).

1xEV-DO Rev. A transmit/receive icon: a data connection is active.

The up arrow is animated (for example: ) when data is being transmitted to the network.

The down arrow is animated (for example: ) when data is being received from the network.

1xEV-DO Rev. 0 transmit/receive icon: a data connection is active.

The up arrow is animated (for example: ) when data is being transmitted to the network.

The down arrow is animated (for example: ) when data is being received from the network.

1xEV-DO (Rev. 0 and Rev. A) transmit/receive icon: the data connection is dormant. The up and down arrows are gray.

1X transmit/receive icon: a data connection is active.

The up arrow is black and animated when data is being transmitted to the network.

The down arrow is black and animated when data is being received from the network.

1X transmit/receive icon: the data connection is dormant. The up and down arrows are gray.

Data optimization/compression is in use (page 64).

Section 3A: Your Sprint Mobile Broadband Card: The Basics 35

Sprint PCS Connection Manager has the following buttons and text:

v Menu or the button — Displays the Sprint PCS Connection Manager menu

(page 54).

v — Expands Sprint PCS Connection Manager and displays the amount of

data transferred (when Connected), or, when Disconnected, the lock status of

your card (locked or unlocked ).

v (Displayed when Sprint PCS Connection Manager is expanded) — Hides the

amount of data transferred and the lock status of your card.

v (upper right corner of the window) — Minimizes Sprint PCS Connection

Manager (page 42).

v — Exits Sprint PCS Connection Manager.

v GO — Starts the Sprint Power Vision/Sprint PCS Vision connection (page 43).

v Stop — Ends the connection (visible when a connection is established).

Connection States

Sprint PCS Connection Manager can display various connection/interaction states, including:

v No device

v Initializing

v Updating User Profile… (See “Data Provisioning [IOTA] on page 26.)

v Searching for service...

v Disconnected

v Connecting

v Connected

v Device Locked

v Device powered off

Note:

The system tray icon also indicates the connection state (page 16).

36 Section 3A: Your Sprint Mobile Broadband Card: The Basics

No device

Sprint PCS Connection Manager did not detect a Sprint Mobile Broadband Card. The GO button is unavailable.

Insert the Sprint Mobile Broadband Card. If it is already inserted, eject and reinsert it; wait a few moments. If this message is still displayed, uninstall (page 51) and reinstall Sprint PCS Connection Manager, or contact Sprint (page 27).

Initializing

Sprint PCS Connection Manager is attempting to establish communication with the Sprint Mobile Broadband Card.

Searching for service...

Sprint PCS Connection Manager is determining whether 1X/1xEV-DO service is available.

Disconnected

Sprint PCS Connection Manager is ready to make a connection to the network. The

GO button is available; the signal strength icon ( ) and the roaming icon ( ) (if you’re roaming) are visible. If Sprint PCS Connection Manager is expanded, the

lock icon ( or ) is visible.

To connect to the network, click GO.

Connecting

Sprint PCS Connection Manager is establishing a connection to the network.

Section 3A: Your Sprint Mobile Broadband Card: The Basics 37

Connected

The connection is established. In addition to the signal strength icon ( ) and the

roaming icon ( ) (if you’re roaming), the transmit/receive icon ( for 1xEV-DO

Rev. A; for 1xEV-DO Rev. 0; for 1X) is also displayed. If image optimization/

compression is in use, is also displayed (page 64).

If you expand Sprint PCS Connection Manager ( ), the amount of data transferred is shown. (See note on page 46.)

To end the connection, click Stop.

Device Locked

The card is locked, so that others cannot use the card and your account. To use most of the features, you must unlock the card (page 49)

38 Section 3A: Your Sprint Mobile Broadband Card: The Basics

Device powered off

The card has been powered off (through Menu > Power Off Modem). To use the card, select Menu > Power On Modem

For more information, see “Powering the card off/on” on page 40.

Section 3A: Your Sprint Mobile Broadband Card: The Basics 39

System Tray Connection States

Sprint PCS Connection Manager has an associated icon ( ) that appears in the system tray. The icon reflects the connection state.

Clicking the system tray icon toggles between displaying and minimizing Sprint PCS Connection Manager.

Right-clicking the icon displays the shortcut menu (page 56).

Determining the Type of Coverage

The ToolTip over the signal strength indicator ( ) indicates the type of coverage you have (for example, 1X [synonym of 1xRTT] or 1xEV-DO):

Sprint PCS Connection Manager is not ready to connect to the network. Your Sprint Mobile Broadband Card is either locked (“Device Locked”; page 37), or not detected (“No device”; page 36), or powered off (“Device powered off”; page 38).

Disconnected — Sprint PCS Connection Manager is ready to make a connection to the network (page 36), or Connecting — Sprint PCS Connection Manager is making a connection to the network (page 36).

Connected — Connection is established to the network; data transfer is in progress (page 37).

Dormant — Connection is established, but no data transfer is taking place.

40 Section 3A: Your Sprint Mobile Broadband Card: The Basics

Powering the card off/on

If you are using your Sprint Mobile Broadband Card in an aircraft, hospital, or other environment where the radio modem of the card may cause interference, you can power off the modem (without ejecting the card), and still use other functions of your notebook computer.

This also allows you to conserve your notebook computer’s battery.

To power off the modem:

1. Close any active data connection (page 46).

2. Select MENU > Power Off Modem.

When powered off, the menu option switches to Power On Modem, and Sprint PCS Connection Manager displays the message “Device powered off .”

To power on the modem:

Tip:

The type of coverage is also displayed in the lower left part of the Device Info & Diagnostics window under “Network Service” (page71).

Section 3A: Your Sprint Mobile Broadband Card: The Basics 41

Controlling the Sprint PCS Connection Manager Window

Expanding Sprint PCS Connection Manager

Sprint PCS Connection Manager has two views: expanded, and non-expanded.

Non-expanded view:

To expand Sprint PCS Connection Manager, click . Sprint PCS Connection Manager now also displays the amount of data transferred during the current

connection, and (only when Disconnected) the lock state of the card (locked or

unlocked ).

To change back to non-expanded view, click .

42 Section 3A: Your Sprint Mobile Broadband Card: The Basics

Minimizing Sprint PCSConnection Manager

To save space on your screen for other programs, you can minimize the SprintPCSConnection Manager:

– or –

Click the Sprint PCS Connection Manager icon in the system tray.

– or –

Right-click the system tray icon and select Close Sprint PCS Connection Manager.

You can use the system tray icon to monitor the connection state (page 39).

Restoring Sprint PCS Connection Manager

To restore Sprint PCS Connection Manager when it is minimized:

– or –

Right-click the system tray icon and select Open Sprint PCS Connection Manager.

Exiting Sprint PCS Connection Manager

To exit Sprint PCS Connection Manager:

– or –

Right-click the Sprint PCS Connection Manager icon in the system tray and, from the shortcut menu, select Exit.

If a connection is in progress, a window is displayed asking whether you want to disconnect the call. To end the connection and close Sprint PCS Connection Manager, you must click Yes.

Sprint PCS Connection Manager exits, and the Sprint PCS Connection Manager icon disappears from the system tray.

Tip:

You can set Sprint PCS Connection Manager to start minimized. (See “Start in system tray” on page 60.)

Tip:

You can prevent Sprint PCS Connection Manager from minimizing by setting “Always on top” (page 60).

Section 3A: Your Sprint Mobile Broadband Card: The Basics 43

Launching a Sprint Power Vision/Sprint PCSVision Connection

To launch a connection:

Button Is Unavailable” on page 81.)

When the connection is successfully established, the Sprint PCS Network welcome screen appears (unless you have turned off the display of the welcome screens; see “Always show Welcome Screens” on page 62).

Sprint PCS Connection Manager displays “Connected” (page 37).

You can now use your Web browser, perform data transfers, and so on.

To monitor the status of the connection, you can use the text (page 35) and icons (page 33) in Sprint PCS Connection Manager, and the icon in the system tray (page 39). You can also view the amount of data transferred (page 46).

Tip:

You can optionally specify which application to automatically launch when the connection is established. (See “Auto-launch upon network connection” on page45.)

You can also set the connection to launch automatically whenever available. (See “GO automatically when ready” on page 62.) If you also set Sprint PCS Connection Manager to launch automatically (see “Launch Connection Manager automatically” on page 60), this can provide an “always-on” connection, as long as you have network coverage.

44 Section 3A: Your Sprint Mobile Broadband Card: The Basics

Roam Guard

The Roam Guard feature, when enabled, displays a warning message if you are roaming and a data connection is established or about to be established. The message reminds you that roaming rates may apply.

From the window with the warning message, you can:

v Turn off the warning message for this data session only ("Do not ask again

during this data session").

v Continue with the data connection ("Roam") (in which case you may be subject

to roaming rates).

v End the data connection ("Cancel").

To turn on the Roam Guard feature:

1. From the Sprint PCS Vision option of the Settings window, ensure Roam Mode is set to Automatic.

2. Select Roam Guard.

To permanently turn off the Roam Guard feature:

Note:

This feature is available only if Roam Mode is set to Automatic (from the Sprint PCSVision option of the Settings window; page 61).

Section 3A: Your Sprint Mobile Broadband Card: The Basics 45

Auto-launch upon network connection

You can optionally specify which application to automatically launch when a Sprint Power Vision/Sprint PCS Vision connection is established.

To specify which application to automatically launch:

1. Ensure Sprint PCS Connection Manager is running and not locked (page 48).

2. Ensure your Sprint Mobile Broadband Card is not powered off (page 38).

3. Select MENU > Settings > Sprint PCS Vision - Sierra Wireless.

4. Click Auto Launch.

5. In the Auto-Launch Options window, select one of the following:

n None — Do not auto-launch any application.

n Website — Auto-launch Internet Explorer. In the URL field, specify the Web

site (such as http://www.sierrawireless.com) you want to view on connection.

n Microsoft VPN (PPTP) Connection — Auto-launch a Windows VPN connection.

Type in the address of the VPN connection, or, from the drop-down list, select the VPN connection.

n Application (VPN client, etc.) — Auto-launch an installed VPN program, or any

other program. In the field, enter the path to the program, or use the Browse button to locate the program.

The changes are applied the next time you launch a connection.

Note:

This feature is in effect only when Sprint PCS Connection Manager is running.

46 Section 3A: Your Sprint Mobile Broadband Card: The Basics

Viewing the Amount of Data Transferred

To view the number of bytes sent/received during the current connection:

The number of bytes sent/received during the current connection is displayed, in three significant digits (such as 581 kb, 1.23 Mb, 1.81 Mb).

Once you end the connection, the figures are set to zero.

To hide the part of Sprint PCS Connection Manager that displays this information,

click the button.

Ending a Connection

To end a connection:

If you exit Sprint PCS Connection Manager while a connection is in progress, a window is displayed asking whether you want to disconnect the call. By clicking Yes, you can end the connection and exit Sprint PCS Connection Manager. (See “Exiting Sprint PCS Connection Manager” on page 42.)

Note:

Even though the number of bytes sent/received is displayed while the connection is running, this is not necessarily the actual amount of data being transmitted across the network. Do not use this information to estimate

billing.

Section 3A: Your Sprint Mobile Broadband Card: The Basics 47

If you have enabled GO automatically when ready, manually disconnecting will leave the card disconnected. It will not reconnect until one of the following occurs:

v You make a connection through Sprint PCS Connection Manager

v You restart Sprint PCS Connection Manager

v You eject and reinsert the card

Online Help

Sprint PCS Connection Manager includes extensive online help to provide operating hints and step-by-step instructions for getting the most from your Sprint Mobile Broadband Card.

With Sprint PCS Connection Manager running, you can access online help in several ways:

v Press <F1> in any window.

v From the Sprint PCS Connection Manager window, select MENU > Help.

v Right-click the system tray icon ( ) and select Help.

v Click the Help button available in many windows.

The help file has a table of contents and an index.

Displaying Your Phone Number

You can view your phone number in the Device Info & Diagnostics window (Menu > Device Info & Diagnostics).

Security

When Disconnected, you can lock your Sprint Mobile Broadband Card so that others cannot use the card and account. A four-digit lock code is needed to unlock the card.

You can set the Sprint Mobile Broadband Card to lock:

v Whenever Sprint PCS Connection Manager is started (page 49), or

v Immediately (without restarting Sprint PCS Connection Manager) — useful if

you are lending your Sprint Mobile Broadband Card and PC or leaving it for a short time (page 48).

Initial Lock Code

The initial lock code value is determined by your service provider.

For service provider configurations that do not require account activation, a default lock code is set at the factory to a value determined by the service provider. For assistance, contact Sprint (page 27).

Configurations that use the Activation Wizard set the initial lock code to the last four digits of your account phone number whenever a new phone number is activated.

After activation, you can change the lock code (page 50) from the initial value to any four-digit code you choose. (See “Warning Regarding the Lock Code” below.)

Warning Regarding the Lock Code

If you lock the Sprint Mobile Broadband Card and forget the lock code, you will not be able to use the card until you receive assistance from Sprint.

Behavior When the Sprint Mobile Broadband Card Is Locked

When the Sprint Mobile Broadband Card is locked, you can:

v Unlock the card (page 49).

v Power off the modem (page 40).

When the card is locked, you cannot:

v Make data connections (the GO button is unavailable).

v Run the Activation Wizard.

Lock the Card

To lock the SprintMobile Broadband Card immediately:

1. End any active connection. (You can lock the card only when Disconnected;

page 36.)

2. If Sprint PCS Connection Manager is not expanded, click to expand it.

Note:

The security lock code is reset to the last four digits of the phone number whenever an account is activated. This may change a custom value you have set.

Warning:

If you forget the lock code, you will not be able to use the card until you receive assistance from Sprint.

Section 3A: Your Sprint Mobile Broadband Card: The Basics 49

3. Click the icon.

4. In the Enter User Lock Code window, enter the lock code, and click OK.

When the card is locked, Sprint PCS Connection Manager displays “Device Locked,”

and the lock icon is now . The GO button is unavailable.

Lock Upon Startup of SprintPCS Connection Manager

To set the SprintMobile Broadband Card to lock as soon as SprintPCSConnection Manager starts up:

1. End any active connection. (You can lock the card only when Disconnected;

page 36.)

2. If Sprint PCS Connection Manager is not expanded, click to expand it.

3. Click the lock icon ( or , depending on the current lock status).

4. In the Enter User Lock Code window, enter the lock code, and select Relock modem when program exits.

5. Click OK.

Unlock the Card

When locked, Sprint PCS Connection Manager displays “Device Locked,” and the

lock icon is .

To unlock the card:

1. If Sprint PCS Connection Manager is not expanded, click to expand it.

2. Click the icon.

3. In the Enter User Lock Code window, enter the lock code, and click OK.

When the card is unlocked, Sprint PCS Connection Manager no longer displays

“Device Locked,” and the lock icon is .

Tip:

You can also set the card to be locked upon startup of Sprint PCS Connection Manager, as described next.

Note:

This setting takes effect only after you exit and restart Sprint PCS Connection Manager.

50 Section 3A: Your Sprint Mobile Broadband Card: The Basics

Change the Lock Code

To change the lock code:

1. In the Sprint PCS Vision settings window, click User Lock Change.

The Change User Lock Code window is displayed:

2. Enter the current lock code.

3. Enter a new four-digit lock code.

4. Enter the new lock code for confirmation.

5. Click OK.

Accessing Links

For your convenience, Sprint PCS Connection Manager includes links to Sprint PCS products and services. To access these links:

1. In Sprint PCS Connection Manager, click Menu.

2. Select Links.

Warning:

If you forget the lock code, you will not be able to use the card until you receive assistance from Sprint.

Note:

From the Links menu you cannot add or remove links. To do this, use your Web browser.

Section 3A: Your Sprint Mobile Broadband Card: The Basics 51

Uninstalling the Sprint PCSConnection Manager Software

To remove the Sprint PCS Connection Manager software from your computer, use the Add/Remove Programs Utility built into your Windows operating system.

1. Exit Sprint PCS Connection Manager (page 42).

2. Eject the Sprint Mobile Broadband Card. (See “Removing the Sprint Mobile

Broadband Card” on page 21.)

3. Go to Start > Settings > Control Panel and select Add/Remove Programs.

The Windows Add/Remove Programs utility will start. Be sure the Change or Remove Programs feature is selected (default).

4. From the list, select SprintPCSConnection Manager, and click Remove.

Section 3B: Menu Options 53

Sectio n 3 B

Menu Options

In This Section

l Sprint PCSConnection Manager Menu

l System Tray Menu

This chapter describes each menu option you may encounter while using your Sprint Mobile Broadband Card and the Sprint PCS Connection Manager software.

54 Section 3B: Menu Options

SprintPCS Connection Manager Menu

Clicking Menu or the button, located in the upper left corner of Sprint PCS Connection Manager, displays the Sprint PCS Connection Manager menu.

The following table describes the menu options:

Note:

Depending on your configuration and settings, not all menu options might be shown or enabled as described here.

Tip:

You can also display the menu by positioning the cursor over the Menu text or button and then pressing the spacebar or Enter key on your keyboard.

To hide the menu, press Esc, or click outside the menu.

Menu Item Description

Alert Log View a record of all alerts (for example, connection errors) that

have been received while establishing and maintaining connections.

See “Viewing Alerts” on page 69.

Connection History

View a record of connections established using your Sprint Mobile Broadband Card (unavailable if the Connection History is empty, or if Keep Connection History [page 60] is not selected).

See “Viewing the Connection History” on page 68.

Section 3B: Menu Options 55

Device Info & Diagnostics

View information about your Sprint Mobile Broadband Card, and run diagnostic tests.

See “Running Diagnostics” on page 70.

Power Off Modem

Power off your Sprint Mobile Broadband Card.

See “Powering the card off/on” on page 40.

Software Updates

Retrieve updates for Sprint PCS Connection Manager and your Sprint Mobile Broadband Card.

See “Updating the Software” on page 72.

Links Access links to Sprint PCS products and services.

See “Accessing Links” on page 50.

Help Display the online Help, which has operating hints and step-by-

step instructions for getting the most from your Sprint Mobile Broadband Card.

See “Online Help” on page 47.

About Sprint PCS Connection Manager

Display brief information about the Sprint PCS Connection Manager software. To close the window, click anywhere inside it.

See “About Sprint PCS Connection Manager” on page 73.

Settings Change the settings for Sprint PCS Connection Manager.

Contains submenu items:

v General: See “General Settings” on page 59.

v Sprint PCS Vision - Sierra Wireless: See “Sprint PCS Vision

Settings” on page 61.

v Optimization: See “Optimization Settings” on page 64.

Exit Exits Sprint PCS Connection Manager.

Menu Item Description

56 Section 3B: Menu Options

System Tray Menu

When you right-click the system tray icon ( ), a shortcut menu is displayed:

The following table describes the menu options:

Menu Item Description

Open/Close SprintPCS Connection Manager

Minimize Sprint PCS Connection Manager (Close), or restore (Open) if Sprint PCS Connection Manager is minimized.

Help Display the online Help.

About Sprint PCS Connection Manager

Display brief information about the Sprint PCS Connection Manager software. To close the window, click anywhere inside it.

Exit Exit Sprint PCS Connection Manager.

Section 3C: Changing the Settings of Sprint PCS Connection Manager 57

Sectio n 3 C

Changing the Settings of Sprint PCS Connection Manager

In This Section

l Settings Window

l General Settings

l Sprint PCSVision Settings

l Optimization Settings

This chapter describes the windows from which you can change the settings for Sprint PCS Connection Manager.

58 Section 3C: Changing the Settings of Sprint PCS Connection Manager

Settings Window

From the Settings window, you can specify the settings for Sprint PCS Connection Manager.

1. In Sprint PCS Connection Manager, click Menu.

2. Select Settings.

3. From the drop-down list, select one of the following categories of settings:

n General (general behavior of Sprint PCS Connection Manager)

n Sprint PCS Vision - Sierra Wireless (behavior of your Sprint Power Vision/

Sprint PCS Vision connection)

n Optimization (bandwidth optimization level used by your Sprint Power

Vision/Sprint PCS Vision connection)

4. Make the appropriate changes to the settings (described in the following pages).

5. To change other settings, repeat steps 3 and 4.

6. Click OK.

Note:

Temporarily unavailable, if you have powered off the device (page 40).

Note:

Changes to the setting Launch Connection Manager automatically apply only after you restart Windows. Changes to the setting Start in system tray apply only after you exit and restart Sprint PCS Connection Manager.

Tip:

You can also access the Settings window from the Connection History window: click File > Settings.

Section 3C: Changing the Settings of Sprint PCS Connection Manager 59

General Settings

From the General option of the Settings window, you can specify settings that affect the general behavior of Sprint PCS Connection Manager.

60 Section 3C: Changing the Settings of Sprint PCS Connection Manager

The following table describes the options:

Menu Item Description

Play sound effects

Play a clicking sound whenever an action is made in Sprint PCS Connection Manager.

Always on top

Keep Sprint PCS Connection Manager visible on your screen regardless of which applications are open.

Start in system tray

Have Sprint PCS Connection Manager start (minimized) in the system tray on startup. (See “Restoring Sprint PCS Connection Manager” on page 42.)

Keep Connection History

Have Sprint PCS Connection Manager keep a log of your data connections (page 68).

Launch Connection Manager automatically

Have Sprint PCS Connection Manager start automatically (when your card is detected).

Tip: You can also set the Sprint Power Vision/SprintPCSVision

connection to launch automatically whenever available (see “GO automatically when ready” on page62). These settings provide an

“always-on” connection, as long as you have network coverage.

Check for updates once per month

Have Sprint PCS Connection Manager automatically check for software updates (page 72).

Check Now Check for software updates immediately.

Note: During the software update, Sprint PCS Connection Manager

will exit. Before you initiate the software update, finish any Web browsing, data transfers, and so on.

Note: Changes to the setting Launch Connection Manager automatically apply only

after you restart Windows. Changes to the setting Start in system tray apply only after you exit and restart Sprint PCS Connection Manager.

Section 3C: Changing the Settings of Sprint PCS Connection Manager 61

SprintPCSVision Settings

From the Sprint PCS Vision option of the Settings window, you can change the behavior of your Sprint Power Vision/Sprint PCS Vision connection.

62 Section 3C: Changing the Settings of Sprint PCS Connection Manager

The following table describes the options:

Menu Item Description

Always show Welcome Screens

Display a welcome screen upon a successful connection to the Sprint Power Vision/Sprint PCS Vision network.

GO automatically when ready

Automatically connect to the Sprint PCS Network after Sprint PCS Connection Manager starts, or whenever Sprint PCS Connection Manager loses the network connection.

Tip: You can also set Sprint PCS Connection Manager to start

automatically (see “Launch Connection Manager automatically” on page60). These settings provide an “always-on” connection, as long as you have network coverage.

Automatic Attempt a Sprint Power Vision (1xEV-DO) connection and, if

not successful, attempt the slower Sprint PCS Vision (1X) connection.

1xEV-DO Only

Attempt only a Sprint Power Vision (1xEV-DO) connection.

Note: When in an area that has only SprintPCSVision (1X) coverage, you won’t be able to connect to the network.

1X Only Attempt only a Sprint PCS Vision (1X) connection (even when

you are in Sprint Power Vision [1xEV-DO] coverage, which provides faster data transmission speeds).

Note: When in an area that has only Sprint Power Vision (1xEV-DO) coverage, you won’t be able to connect to the network.

Sprint Disable roaming when Sprint coverage is unavailable. You will

be able to connect only when Sprint coverage is available.

Automatic Allow roaming when Sprint coverage is unavailable.

Note: Roaming rates will apply. Roam Guard (page 44) can remind

you of this.

Roam Only Allow only roaming.

Note: Roaming rates will apply. Roam Guard (page 44) can remind

you of this.

Section 3C: Changing the Settings of Sprint PCS Connection Manager 63

Roam Guard Display a warning message when you are about to establish a

data connection while roaming. For more information, see “Roam Guard” on page 44.

Available only if Roam Mode is set to Automatic (page 62).

Note: If you proceed with the data connection, roaming rates will apply.

Activation Wizard

Used only when activating a Sprint Mobile Broadband Card, or when changing your card’s phone number (page 24).

User Lock Change

Change the security lock code of the Sprint Mobile Broadband Card (page 50).

Auto Launch Optionally specify which application to automatically launch

when a connection is established.

See “Auto-launch upon network connection” on page 45.

Menu Item Description

64 Section 3C: Changing the Settings of Sprint PCS Connection Manager

Optimization Settings

The Sprint Mobile Broadband Card supports bandwidth optimization – a combination of data compression, TCP/IP optimization and caching. When the related software is installed, the Sprint Mobile Broadband Card uses bandwidth optimization whenever possible (subject to network availability); when

optimization is in use, the icon is displayed in Sprint PCS Connection Manager.

The improvement in your perceived system speed depends on the nature of your application. Limitations to bandwidth optimization include minimal improvements with email applications (page 77).

From the Optimization option of the Settings window, you can set the bandwidth optimization level used by your Sprint Power Vision/Sprint PCS Vision connection.

To enable optimization:

Note:

This window is available only if the optimization client was installed (page 17).

Section 3C: Changing the Settings of Sprint PCS Connection Manager 65

To adjust the level of optimization:

n For increased system speed, move the slider towards Fastest. This may result

in lower-quality graphics.

n For highest-quality graphics, move the slider towards Highest Quality. This

may result in a lower system speed.

Do not change the Protocol Compression settings, unless you are very familiar with how these protocols work, or a Sprint representative instructs you to change them.

Section 3D: Tools 67

Section 3 D

Tools

In This Section

l Viewing the Connection History

l Viewing Alerts

l Running Diagnostics

l Updating the Software

l About SprintPCSConnection Manager

This chapter describes various features you can use, to view information about the Sprint Mobile Broadband Card and the Sprint PCS Connection Manager software.

68 Section 3D: Tools

Viewing the Connection History

Connection History displays a record of connections established using your Sprint Mobile Broadband Card. You can sort records by connection name to easily distinguish between personal and business usage.

From this window you can also access the Settings window (page 58) (File>

Settings).

To view the Connection History:

1. In Sprint PCS Connection Manager, click Menu.

2. Select Connection History.

To sort the entries:

can reverse the sort order by clicking the button again.)

– or –

Click an option under the Sort menu.

To export the entries to a text file:

1. Select File > Export.

2. Specify a file name and path.

3. Click Save.

To copy one or more entry:

1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select multiple entries; to select all entries, use Edit > Select All.)

2. Select Edit > Copy.

3. Paste the entries (for example, into a text file or email).

Note:

For connections to be recorded, Keep Connection History must be enabled (page 60).

Section 3D: Tools 69

To delete all entries:

To delete one or more entry:

1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select

multiple entries.)

2. Select Edit > Delete.

Viewing Alerts

The Alert Log displays a record of all alerts (for example, connection errors) that have been received while establishing and maintaining connections. You can use the Alert Log to help isolate and resolve connection issues.

To view the Alert Log:

1. In Sprint PCS Connection Manager, click Menu.

2. Select Alert Log. (This menu option is unavailable if the alert log is empty.)

To sort the entries:

can reverse the sort order by clicking the button again.)

– or –

Click an option under the Sort menu.

To export the entries to a text file:

1. Select File > Export.

2. Specify a file name and path.

3. Click Save.

70 Section 3D: Tools

To copy one or more entry:

1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select multiple entries; to select all entries, use Edit > Select All.)

2. Select Edit > Copy.

3. Paste the entries (for example, into a text file or email).

To delete all entries:

To delete one or more entry:

1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select

multiple entries.)

2. Select Edit > Delete.

Running Diagnostics

To identify problems connecting to the Sprint PCS Network, use the Device Info & Diagnostics window. Device Info & Diagnostics evaluates issues with your USB port, port configuration, network signal strength, the Sprint PCS Network, Sprint PCS Connection Manager, and more. Once the program runs a diagnostics check, it recommends solutions.

The program also displays information such as your phone number.

Results of the diagnostics can be shared with a Sprint Customer Service Specialist, to assist that person with troubleshooting.

To access the Device Info & Diagnostics window:

1. Ensure the Sprint Mobile Broadband Card is inserted.

2. In Sprint PCS Connection Manager, click Menu.

3. Select Device Info & Diagnostics.

Section 3D: Tools 71

The tests automatically start when the window opens.

From the Device Info & Diagnostics window, you can view system information (page 72) and save the system information to an RTF file.

From the Device Info & Diagnostics window, you can also update parameters in your Sprint Mobile Broadband Card:

the card.)

72 Section 3D: Tools

Displaying System Information

The System Information window displays:

v System Parameters: Information about your computer hardware and software.

v Installed Files: Files related to Sprint PCS Connection Manager.

v Device Info & Diagnostics: Information about the Sprint Mobile Broadband Card

(including its phone number), and results of various tests.

To display system information:

1. Select Menu > Device Info & Diagnostics.

2. In the Device Info & Diagnostics window, click System Information.

To save the information to a file (for example, if you are requested to send the report to your service provider representative):

1. In the System Information window, click Create Report.

2. Specify a file name and path.

3. Click Save.

Updating the Software

From time to time, Sprint may release updates for Sprint PCS Connection Manager and your Sprint Mobile Broadband Card. These updates might add features or improve network performance.

To update the software:

1. Ensure you have a network connection.

2. In Sprint PCS Connection Manager, click Menu. Select Software Updates.

– or –

From the General option of the Settings window (page 58), click Check Now.

You can also set the software to automatically check for updates once a month:

1. In Sprint PCS Connection Manager, click Menu and then select Settings.

2. Select Check for updates once per month.

Note:

During the software update, Sprint PCS Connection Manager will exit. Before you initiate the software update, finish any Web browsing, data transfers, and so on.

Section 3D: Tools 73

About Sprint PCS Connection Manager

The About Sprint PCS Connection Manager window displays information about the Sprint PCS Connection Manager software.

To display this window:

SprintPCSConnection Manager.

– or –

Right-click the Sprint PCS Connection Manager icon ( ) in the system tray and, from the shortcut menu, select About SprintPCS Connection Manager.

To close this window, click anywhere inside it.

Tip:

To display more information, you can run diagnostics (page 70).

Section 3E: Frequently Asked Questions 75

Sectio n 3 E

Frequently Asked Questions

In This Section

l What is SprintPCS Connection Manager?

l If the connection is “always on,” am I always being billed?

l How fast is the connection with Sprint PCS Connection Manager?

l Can I connect to a dial-up account like AOL or EarthLink?

l Once I connect to the Nationwide Sprint PCS Network, how do I access my corporate

network through a VPN?

l How can I optimize my settings to achieve the fastest speeds and

conserve datawhen accessing my corporate network?

l Why won't my laptop go into hibernation mode when using my

SprintMobileBroadband Card?

76 Section 3E: Frequently Asked Questions

What is Sprint PCS Connection Manager?

Sprint PCS Connection Manager is software that lets you connect to the Sprint Power Vision/Sprint PCS Vision network. Sprint PCS Connection Manager takes advantage of the increased data speeds offered by the Nationwide Sprint PCS Network.

If the connection is “always on,” am I always being billed?

No. The connection to the network goes dormant after a period of inactivity, but the connection can be re-established faster than having to reconnect. Billing occurs only when data is passed across the network.

How fast is the connection with Sprint PCS Connection Manager?

The Sprint PCS Network allows you to connect to the Internet at speeds of up to

3.1 Mbps (1xEV-DO Rev. A), 2.4 Mbps (1xEV-DO Rev. 0), or 144 kbps (1X). Average connection speeds are: For 1xEV-DO Rev. A: between 600 and 1300 kbps downlink from the network, and between 300 and 400 kbps uplink to the network; For 1xEV-DO Rev. 0: between 400 and 700 kbps downlink from the network, and between 40 and 80 kbps uplink to the network; For 1X: between 40 and 80 kbps.

This is faster than a dial-up connection. Bandwidth optimization on the Nationwide Sprint PCS Network (page 64) provides increased data throughput for certain applications and protocols.

Can I connect to a dial-up account like AOL or EarthLink?

No. The software does not support dial-up connections.

Section 3E: Frequently Asked Questions 77

Once I connect to the Nationwide Sprint PCS Network, how do I access my corporate network through a VPN?

Once you complete a wireless connection, you may need to launch an extranet client provided by your company and supply the appropriate username and password to gain access. For support, contact your company help desk.

How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate network?

Depending on your corporate email client, you can optimize your settings by doing the following:

v Work in “offline” mode, and connect only when you need to send or receive

email.

v Remove the Preview Pane, or use the AutoPreview for headers only.

v Save attachments to a desktop folder and then open from that folder, rather

than opening the attachment directly from the message.

For more information, access the Microsoft white paper at: www.microsoft.com/office/outlook/evaluation/perform.doc.

See also Optimization Settings (page 64).

Why won't my laptop go into hibernation mode when using my Sprint Mobile Broadband Card?

If you're using Windows® 2000, you need to upgrade to Service Pack 4 from www.microsoft.com.

Section 3F: Troubleshooting Tips 79

Section 3 F

Troubleshooting Tips

In This Section

l Problems, Causes, and Solutions

l GO Button Is Unavailable

l Searching for Service

l Cannot Connect to the Sprint Power Vision/Sprint PCSVision Network

l Could Not Prepare Data Services

l Unable To Prepare Data Services

l Sprint PCSConnection Manager Stopped Working After UpgradingWindows

This section helps you diagnose and solve common problems you may experience while using your Sprint Mobile Broadband Card and the Sprint PCS Connection Manager software.

80 Section 3F: Troubleshooting Tips

Problems, Causes, and Solutions

When properly installed, the Sprint Mobile Broadband Card is a highly reliable product.

Most problems are caused by one of these issues:

v Network coverage is not available (because of your “Network Mode” settings

[page 61], or because you are outside the Nationwide Sprint PCS Network, or because of an account or network problem).

v The driver was not properly installed because of a problem with your notebook

computer’s PC Card.

v System resources required by the card are being used by other devices.

Tips when troubleshooting problems with your Sprint Mobile Broadband Card and software:

v Ensure your card is inserted, not locked (page 48), and not powered off

(page 38).

v To determine the connection status, use the icons in the system tray (page 39),

and icons and messages in Sprint PCS Connection Manager (page 33 and page 35).

v The alert log might indicate the nature of the problem (page 69).

v Run diagnostic tools supplied with Sprint PCS Connection Manager (page 70).

v Check the Frequently Asked Questions (page 75).

v Use the resources listed in “Getting Help” (page 27).

v Has Sprint PCS Connection Manager stopped working after you’ve upgraded to

a different version of Windows (page 83)?

If, after reading this section, you are unable to resolve a problem, please visit www.sprint.com or contact Sprint Customer Service. (See “Getting Help” on page 27.)

Section 3F: Troubleshooting Tips 81

GO Button Is Unavailable

Ensure the Sprint Mobile Broadband Card is properly inserted, not locked (page 48), and not powered off (page 38).

If Sprint PCS Connection Manager displays “Searching for service” for a long period of time (for example, several minutes), see “Searching for Service” below.

If Roam Mode (from the Sprint PCS Vision option of the Settings window) is set to Sprint, ensure you are not roaming, or change the setting. (You may be subject to roaming rates.) See page 62.

Searching for Service

If Sprint PCS Connection Manager displays “Searching for service” for a long period of time (for example, several minutes), try one of the following:

v Try re-orienting your computer.

v If you are inside a building or near a structure that may be blocking the signal,

change the position or location of your computer.

v If Roam Mode (from the Sprint PCS Vision option of the Settings window) is set

to Sprint: Ensure you are within the Sprint Power Vision/Sprint PCS Vision network coverage area, or change the Roam Mode setting. (You may be subject to roaming rates.)

v If Roam Mode (from the Sprint PCS Vision option of the Settings window) is set

to Roam Only: Ensure you are roaming, or change the Roam Mode setting.

v If Network Mode (from the Sprint PCS Vision option of the Settings window) is

set to 1X Only, and only 1xEV-DO coverage is available: Either move to an area that has 1X coverage, or change the setting to Automatic or 1xEV-DO Only.

v If Network Mode (from the Sprint PCS Vision option of the Settings window) is

set to 1xEV-DO Only, and only 1X coverage is available: Either move to an area that has 1xEV-DO coverage, or change the setting to Automatic or 1X Only.

v Check with Sprint — a network or account problem may be preventing the

Sprint Mobile Broadband Card from obtaining service.

82 Section 3F: Troubleshooting Tips

Cannot Connect to the Sprint Power Vision/ SprintPCSVision Network

If you're having problems connecting, or there's no Sprint Power Vision (1x-EVDO) coverage in your area: set Network Mode (from the Sprint PCS Vision option of the Settings window) to 1X Only, and try to establish a connection.

If the connection is dropped as soon as it is established:

1. Select:

(Windows XP) Start > Control Panel > Network Connections

(Windows 2000) Start > Settings > Control Panel > Network and Dial-Up

Connections

2. Right-click Sprint PCS Vision - Sierra Wireless, and select Properties.

3. Select the Networking tab.

4. Select Settings.

5. Ensure that “Enable LCP Extensions” and “Negotiate multi-link for single link connections” are not selected.

6. Click OK.

Could Not Prepare Data Services

See “Unable To Prepare Data Services” below.

Unable To Prepare Data Services

The Sprint Mobile Broadband Card was unable to access the IOTA server to obtain data account parameters for you. This may be because the signal strength is poor or because the IOTA server is not responding.

v Confirm you have sufficient signal strength. Try the actions listed for

“Searching for Service” (page 81).

v Contact Sprint for assistance (page 27).

This message may indicate that your system does not support 128-bit encryption for high-security access to data provisioning. You will not be able to complete the

Note:

The message may appear as “Could not prepare data services. Please contact...”

Section 3F: Troubleshooting Tips 83

activation of data services until you upgrade your system’s security. (See “High Encryption Requirements” on page 9.)

SprintPCS Connection Manager Stopped Working After UpgradingWindows

If you upgrade to a different version of Windows, Sprint PCS Connection Manager will not work.

Before you upgrade Windows, or if you’ve upgraded Windows and Sprint PCS Connection Manager stopped working:

1. Uninstall Sprint PCS Connection Manager (page 51).

2. Upgrade Windows.

3. Reinstall Sprint PCS Connection Manager (page 15).

Note:

After the following steps, any changes you made to Sprint PCS Connection Manager settings will be lost; you will have to re-apply the changes.

Technical Specifications and

Regulatory Information

Section 4

Section 4A: Technical Specifications 87

Sectio n 4 A

Technical Specifications

In This Section

l LED Operation

l Radio Frequency and Electrical Specifications

l Software Specifications

l Environmental Specifications

l Mechanical Specifications

This section describes the LED and various specifications of your Sprint Mobile Broadband Card.

88 Section 4A: Technical Specifications

LED Operation

The AirCard® 595 PC Card has two LED light bars near the antenna end of the card. Both LED light bars operate as follows:

LED Behavior Indicates

Off The card has no power. The card may not be

completely inserted into the computer, or the computer may be in suspend mode (which powers down the card).

Red, blinking slowly The card is powering up, or no service is available. See

“Searching for Service” on page 81.

Solid blue The card has power, has found a signal, and is ready to

connect.

Blue, blinking slowly The card is sending or receiving data—a 1X data

session is in progress.

Blue, blinking rapidly The card is sending or receiving data—a 1xEV-DO

(Rev. 0 or Rev. A) data session is in progress.

Solid red An error has occurred, or no signal was found. Eject the

card (page 21) and reinsert it.

Section 4A: Technical Specifications 89

Radio Frequency and Electrical Specifications

Approvals Compliant with:

IS-2000 Release 1.0 (CDMA (1X), IS-707-A Data, IS-856 (CDMA 1xEV-DO), IS-866, IS-878, IS-890, CDMA Developers Group

FCC (ID: N7NAC595)

Industry Canada (ID: 2417C-AC595)

Voltage +3.3 Vdc from PCMCIA Slot

Current Maximum: 1 A

Typical data call current (talk mode):

370 mA (1X)

420 mA (1xEV-DO)

Standby: 120 mA (1xEV-DO/IS2000 hybrid mode)

Transmitter power

200 mW (+23 dBm)

Transmit PCS: 1805 to 1870 MHz

Cellular: 824 to 849 MHz

Receive PCS: 1715 to 1780 MHz

Cellular:

868 to 894 MHz

Channel spacing

1.25 MHz

Frequency stability

±150 Hz

90 Section 4A: Technical Specifications

Software Specifications

CDMA specification

IS - 2000 Release 0

Data service IS - 707A

SMS (IS-637) Not supported

FAX Not supported

IOTA Supported

OTASP (IS-683A, IS-683B, IS-683C)

Supported

OTAPA Supported

PRL (preferred roaming list)

Supported

Authentication Supported

Voice Not supported

NAM Single

E911 & Position Location

Not supported

TTY/Accessibility Not supported

Mobile IP Supported

Section 4A: Technical Specifications 91

Environmental Specifications

Mechanical Specifications

Operating temperature

-30 to +60°C (ambient, outside PCMCIA enclosure)

Storage temperature

-30 to +65°C

Humidity 95%, non-condensing

Vibration 15 g peak 10 to 2000 Hz (non-operating)

Drop 30” (76.2 cm) onto vinyl covered concrete

Dimensions (W x L x H)

130.5 mm x 58 mm x 12.7 mm

(Height of PC Card slot portion: 5mm)

Power button Not supported

Headset jack Not supported

LED Red/blue

Sierra Wireless 595 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual