Siemens Teneo S, Teneo M+, Teneo HP+ Instructions And Guidance

Teneo S/S+, M/M+ & HP/HP+

Instructions and guidance

www.bestsound-technology.co.uk

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Manufactured by Sivantos GmbH under Trademark License of Siemens AG
Based on D00140935 | JN8013 | Pt No: 10935275 | Issue 2 | © 06.2016 Siemens AG

United Kingdom

Sivantos Limited
Platinum House
Sussex Manor Business Park
Gatwick Road, Crawley
West Sussex RH10 9NH
Email: [e-mail]

Legal Manufacturer

Sivantos GmbH
Henri-Dunant-Strasse 100
91058 Erlangen
Germany
Phone [phone]

www.bestsound-technology.co.uk

Points out a situation that could
lead to serious, moderate, or
minor injuries

Indicates possible property
damage

Advice and tips on how to handle
your device better

It is recommended to familiarise yourself
with your new hearing aids.

With the aids in your hand try using the
controls and note their location on the
aid. This will make it easier for you to feel
and press the controls while wearing the
hearing aids.

CAUTION

Read this user guide thoroughly and
completely and follow the safety
guide supplied with the device(s)
to avoid damage or injury.

To benefi t most from your hearing aid, wear it daily and all day long. Especially after
long periods of living with hearing loss, a dedicated hearing training is recommended ­ask your NHS Provider.

Components and names

ૡ૝૜

ૠ

ૣ

૝

૜

ૠૢૣ

ૣ

Teneo

M
M+

Battery size

13

૞

૝

૜ૣૡૢૠ

ૡૣૢ

1

Getting to know your hearing aids

Changing the batteries

૜

Open the battery

compartment

૝

Remove coloured sticker

from new battery, place
battery in drawer with
+ symbol on battery
+ side up.

Low Battery indicator

u Always use the right size batteries

Your hearing aid may be programmed to
inform you when the battery should be
replaced for best system performance. You
may hear an intermittent series of beeps
and/or experience low amplifi cation
power or volume.

Change the battery when either of
these occur.

Remove empty batteries immediately and
dispose of according to local regulations

ঔ Remember to have your

replacement batteries with
you at all times.

ঔ For certain hearing aid types, a

special batt

ery compartment is
available that cannot be opened
unintentionally. Ask your NHS
Provider for the tamperproof
battery compartment.

Via battery compartment:

u Turning on: Close the battery

compartment. The default volume
and hearing program are set.

u T

urning off: Open the battery

compartment to the fi rst catch.

Via remote control:

u Follow the instructions in the remote

control’s user guide. After turning on,
the previously used volume and
hearing program are set.

ঔ When wearing the hearing aids, an

optional signal canindicate when
an aid is turned on or off.

ঔ Remove the batteries if the hearing

aids ar

e not used for several days.

The optional concha lock helps to securely
retain the ear piece in your ear. To position
the concha lock:

u Bend the concha lock and position it

car

efully into the bowl of your ear.

Refer to the picture.

Removing

u Lift the hearing aid and slide it over

the top of your ear

૜

.

u Hold the tube and pull the ear

piece carefully out

૝

.

Clean and dry your
hearing aids after
usage.

Read more
in section

“Maintenance
and care”.

CAUTION
Risk of injury!

u In very rare cases the ear piece

could remain in your ear when
removing the hearing aid. If this
happens, have the ear piece
removed by a medical professional.

Inserting

Your hearing aids have been fi ne-tuned for
your right and left ear. Coloured markers
indicate the side:

ঔ red marker = right ear
ঔ blue marker = left ear

T

o insert the hearing aid:

u Hold the tube at the bend that is closer

t

o the ear piece.

u Carefully push the ear piece in the ear

canal

૜

.

u Twist it slightly until it sits well.
u Open and close your mouth to avoid

accumulation of air in the ear canal.

u Lift the hearing

aid and slide it
o

ver the top

of your ear

૝

.

ঔ Insert t he right hearing aid

with the right hand and the

lef

t hearing aid with the left

hand.

ঔ If you have problems inserting

the ear piece, use the other
hand to gently pull your
earlobe downwards.

This opens the ear canal and

eases inser

tion of the ear piece.

CAUTION
Risk of injury!

u Insert the ear piece carefully and

not too deeply into the ear.

૜

૝

Your hearing aids automatically adjust
the volume to the listening situation.

u If you prefer manual volume adjustment,

press the rocker switch briefl y or use a
remote control or smartphone app.

Refer to section “Controls”
for your personal settings.

An optional signal can indicate
the volume change.

2

Your Teneo™ hearing aid

૜ Ear piece (LifeTip)

૝ Concha lock (option)

૞ Tube (LifeTube)

૟ EarHook

ૠ Microphone openings

ૡ Push button

ૢ Rocker switch

ૣ Battery compartment

Teneo

S
S+

Battery size

312

Teneo

HP
HP+

Battery size

13

3

Batteries

૞

Close battery door

u Carefully close the

battery compartment.
If you feel resistance,
the battery is not
inserted correctly.

Do not attempt to close the battery
compartment by force. It can be
damaged.

4

Daily use

4

a

Turning on and off - You have several options to turn your hearing aids on or off.

When you are on the
phone, hold the telephone
receiver slightly above your
ear. The hearing aid and
telephone receiver have
to be aligned.

Turn the receiver slightly
so that the ear is not
completely covered.

If you have problems pressing the
controls of your hearing aids while
wearing them, you can ask your NHS
Provider about a remote control option.

Via push button or rocker switch:

u Turning on or off: Press the push button.

Refer to section “Controls”
for your personal settings.

After turning on, the previously used
volume and hearing program are set.

When the power-on delay is activated, the
hearing aids turn on after a delay of several
seconds. During this time you can insert
the hearing aids without experiencing
unpleasant whistling.

The “power-on delay” can be activated by
your NHS Provider.

You should only remove the protective sticker if you actually use the battery.

Hearing programs change the
characteristics of the sound coming
through the hearing aid. They help you to
select the optimal setup for every listening
situation. An optional signal can indicate
the change of the hearing program.

u To change the hearing program,

pr

ess the push button briefl y or

use a remote control.

4

b

Changing the hearing program

Refer to section “Controls” and to section
“Settings” for your personal settings and for
a list of your hearing programs.

Your NHS Provider can confi gure
your hearing aids so that they switch
automatically to the audio shoe
program if the audio shoe has been
attached. Read more in section
“Audio input”.

4

c

On the phone

Telephone program

You may prefer a certain volume when
using the phone. Ask your NHS Provider
to confi gure a telephone program.

u Switch to the telephone program

whene

ver you are on the phone.

Whether a telephone program is
confi gured for your hearing aid is
listed in section “Settings”.

4

d

Inserting and removing

4

f

Adjusting the volume

ঔ If you are wearing two hearing aids,

you have to lock or unlock the
controls on each hearing aid
separately.

ঔ Locking or unlocking can optionally

be indicat

ed by an acoustic signal.

ঔ When you turn your hearing aids off

and on again, the key lock remains
in the previously selected state.

To prevent any accidental operation you
can lock the controls. When the controls
are locked, both push button and rocker
switch are disabled.

u To loc

k the controls, press the top

of the rocker switch and hold it.
Simultaneously press the push button
on the same hearing aid for 3 seconds.

u To unloc

k the controls, press the

bottom of the rocker switch and

hold it. Simultaneously press the
push button on the same hearing
aid for 3 seconds.

Whether this function is confi gured for your
hearing aids is listed in section “Controls”.

You can control each hearing aid
separately. You can control both hearing
aids simultaneously. Your NHS Provider
has to activate the “e2e wireless” function
if available, enabling both hearing aids to
exchange information or you may be able
to then use either a remote control or the
user controls on either of your aids for the
desired function e.g. volume change.

The control elements of both aids can
meven be set differently – thus offering
you the degree of control you really need.

The controls of your hearing aids can also be
used to change, for example, the tinnitus
noiser level.

Refer to section “Controls”
for your personal settings.

t

it

it

૜

૝

4

e

Locking the controls (optional)

4

g

Further adjustments (optional)

4

h

Using two hearing aids

Explanation of symbols

5

Audio induction loops

Many telephones as well as public places
like theatres offer the audio signal (music
and speech) via an audio induction loop

With this system, your hearing aids can
directly receive the desired signal – without
distracting noise in the environment.

Ask your NHS Provider to confi gure a
telecoil program.

u Switch to the telecoil program whenever

y

ou are in a place with an audio

induction loop.

Whether the telecoil program is
confi gured for your hearing aid is
listed in section “Controls - Settings”.

6

Audio input (FM system)

With an audio input you can connect your
hearing aid to an FM system.

An FM system gathers speech at the voice
source (via a separate microphone) and
transmits the sound directly to the
hearing aid.

This can be useful for adults in diffi cult
listening situations and for children in
classrooms.

Most FM systems allow for coupling with
audio devices like a MP3 player.

WARNING

Risk of electric shock!

u Connect audio input only to a

de

vice conforming to EN 60065,
for audio, video and other
electronic devices.

To prevent very rare cases of
electric shock:

u Use the audio input only with

batt

ery operated devices or

FM systems.

u For a more thorough professional cleaning,

t

ake your aids to your NHS Provider.

Cleaning the LifeTubes

If your hearing aids are equipped with
LifeTubes, you can remove cerumen from
the tubes using a special cleaning wire.
This should be done on a regular basis. Ask
your NHS Provider for more information
and for suitable cleaning wires.

u Screw off the tube.

u Carefully insert the cleaning wire into

the tube. S

tart from the side opposite

to the ear piece adapter.

u Push the cleaning wire all the way

thr

ough the tube.

u Wipe away any cerumen or debris that is

dislodged from the tube.

u Completely remove the cleaning wire

from the tube.

u Screw the tube onto the hearing aid.

CAUTION

Risk of damage to ear canal and
ear drum.

u Always remove the Life Cleaning

Wir

e from the LifeTube before

reattaching it to your hearing aid.

Storage

u During longer periods of non-use, store

your hearing aids with open battery
compartment (and batteries removed)
in a drying system in order to prevent
the penetration of moisture.

Drying

u Dry you hearing aids overnight.
u Ask your Hearing Care Professional for

recommended drying products.

Exchanging ear
pieces and tubes

u Ask your NHS Provider to exchange the

LifeTube approximately every 3 to 6
months or sooner if you notice cracks
or other changes.

u Ask your NHS Provider to exchange

Lif

eTips every 1 to 2 months or

as needed.

u For exchanging LifeTips, please consult

y

our NHS Provider.

u For aids with earhook please clean

regularly. Ask your NHS Provider for
more information.

7

Maintenance and care

Your hearing aids are so robust that
they will function reliablyfor years. It is,
however, important that you take care of
your aids and observe a few basic rules,
which will soon become habit.

Cleaning

For hygiene reasons and to maintain
functionality, clean your hearing aids daily.

NOTICE

u Do not put the hearing

aids in water.
Do not put LifeTubes
or LifeTips in water.

u Clean your hearing aids with a soft, dry

tissue. Never apply pressure while
cleaning.

u If your hearing aids are equipped with

Lif

eTubes.

Refer to section “Cleaning the LifeTubes”
for details.

u Ask your NHS Provider for recommended

cleaning pr

oducts, special care sets and
further information on how to keep your
hearing aids in good condition.

Telecoil program and
remote control

NOTICE

For aids with wireless connectivity:

When the telecoil program is active, the
remote contr ol may cause a pulsing noise.

u Use the remote control with a distance

g

reater than 10 cm (4 inches).

Your NHS Provider can confi gure your
hearing aids so that they switch automat­ically to the audio shoe program if the
audio shoe has been attached.

If you want to use an audio shoe,
a special battery compartment is
required. Battery compartment with
an audio input is available for
Teneo M/M+ & HP/HP+.

u Ask your NHS Provider to exchange

the batt

ery compartment.

easyTek

Your Teneo + hearing aid can be used
with the easyTek

™

wireless enhancement
system. easyTek provides a wireless
connection from your Teneo + hearing
aids to your television, mobile phone,
MP3 player and stereo.

easyTek is also an easy-to-use remote
control for your Teneo + hearing aids for
convenient and discreet program and
volume adjustment.

NOTICE

easyTek and easyPocket

are additional products to your hearing aid which may be
available to purchase. If you think it would assist you in your day-to-day life talk to
your NHS Provider about how you can obtain an easyTek or easyPocket.

Further information is available on our website www.bestsound-technology.co.uk
or email [e-mail]

easyTek

easyPocket

easyPocket

The easyPocket™ remote control is
available as an optional accessory
allowing for convenient and discreet
hearing aid adjustment.
It is extremely ergonomic, has an easy-to­read display and a modern, stylish look.

NOTICE

Use an approved audio shoe only.
Ask your NHS Provider for this
accessory

Attaching and removing
the audio shoe

The audio shoe is integrated into a battery
compartment. To attach or remove the
audio shoe, the battery compartment has
to be exchanged. A special tool is required.

u Ask your NHS Provider to attach or

r

emove the audio shoe.

You can usually
recognise audio
induction loop
systems by
certain signs.

Function

Left Right

 

Program change

Volume up

Volume down

Standby/
turn on

Sound mixer
(audio input)

press briefl y,  press 2 seconds

Power-on delay enables whistle­free insertion of hearing aids.

Read more in section
“Turning on and off”.

e2e wireless enables simultaneous
control of both hearing aids.

Read more in section
“Using two hearing aids”.

A telecoil is built into the aid, so it
can connect with audio induction
loops.

Read more in section
“Audio induction loops”.

Teneo S/S+ does not include a
telecoil option.

Remote control

Function Left Right

   

Program up/
down

Volume up/down

Tinnitus noiser
level up/down

Sound balance

Standby/turn on

Sound mixer
(audio input)

press briefl y,  press 2 seconds,



press 5 seconds

In case of aid failure

u Is the aid switched on?
u Is the battery inserted correctly?
u Is the battery run down?
u Is the battery compartment closed?
u Is the sound opening in the ear mould

clogged with wax?

Troubleshooting

Sound is weak

u Increase the volume.
u Replace the empty battery.
u Clean or exchange the tube

and the ear piece.

Hearing aid emits
whistling sounds

u Reinsert the ear piece until it fi ts

securely.

u Decrease the volume.
u Clean or exchange the ear piece.

Sound is distorted

u Decrease the volume.
u Replace the empty battery.
u Clean or exchange the tube and

the ear piece.

Hearing aid emits signal tones.

u Replace the empty battery.

Hearing aid does not work

u Turn the hearing aid on.
u Gently close the battery door.
u Replace the empty battery.
u Make sure the battery is inserted

corr

ectly.

u Power-on delay is active. Wait several

seconds and check again.

touchControl App™
& easyTek App™

The touchControl App™ & easyTek App™
are available to download from the Apple
App store or Google Play store for discreet
and simple hearing aid adjustments.

Search for ‘Siemens touchControl’ or
‘Siemens easyTek’ and download for free.

Teneo + aids are easyTek and easyPocket compatible.

Please note:
easyTek App
requires
easyTek.

8

Optional accessories

Only for Teneo + models

9

Controls

Push bu tton

With the controls you can, for example,
adjust the volume or switch hearing
programs. Your hearing aids either have
a push button and a rocker switch or a
push button only. The NHS Provider has
assigned your desired functions to the
controls.

Ask your NHS Provider to mark your
controls and their functions on the
following pages.

Control Left Right

Push
button

Rocker
switch

You can also use a remote control.

Rocker s witch

Hearing programs

1
2
3
4

Read more in section
“Changing the hearing program”.

Settings

Features

Please see “Components” and “names”
section for your battery size information.

Exchangeable ear pieces
(only with LifeTubes)

Size

LifeTip
open or closed

LifeTip
double

LifeTip
semi-open

NOTICE

u To avoid environmental pollution,

do not throw batteries into
household waste.

u Recycle or dispose of batteries

accor

ding to national regulations
or return them to your NHS
Provider.

u Recycle hearing aids, accessories

and pac

kaging according to

national regulations.

Accessories

Battery size and ear pieces

Function Left Right

Lock / Unlock the controls

Read more in section ”Locking the controls".

Push button and rocker switch

Troubleshooting