Siemens HiPath 4000, optiPoint WL 2 professional, optiPoint WL 2 professiona Operating Manual

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Page 1

HiPath 4000

optiPoint WL 2 professional

Operating Manual

Page 2

Before You Begin

This operating manual describes the handset optiPoint WL 2 professional at at your communication platform HiPath 4000, version 3.0. It describes all functions you can operate with your handset. You may find that some of the functions you wish to use are not available on your handset. This may be due to one of the following reasons:

• The function has not been configured for your handset – please contact your service personnel.

• Your communication platform does not support this function – please contact your service personnel.

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.

An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. All trademarks are the property of Siemens AG or their respective owners.

Not all of the functions described in this operating manual are available in all countries.

Safety Precautions

Please read the operating manual and safety precautions carefully before use. Explain the content and the hazards associated with using the handset to your children.

Only use the power supply provided as indicated on the underside of the charg-

‹

ing unit.

Only use recommended rechargeable batteries. Never use other battery types or non-rechargeable batteries as this can cause serious damage to your health and property.

Insert the rechargeable battery making sure the poles are facing in the correct directions and use the battery as described in the operating manual.

The handset can interfere with medical equipment. Please refer to the technical specifications applicable to the relevant environment (medical practice, for instance).

The handset can cause unpleasant humming in hearing aids.

Do not install the charging unit in bathrooms or shower rooms. The handset and charging unit are not splash-protected.

Page 3

Before You Begin

Do not operate your handset in environments where there is risk of explosion (paintshops, for instance).

Remember to include all relevant documentation when passing on your handset

to third parties.

Never open your handset. In the event of problems, consult your service personnel.

Use only original Siemens accessories. The use of other accessories is dangerous and will invalidate the warranty and the CE mark.

Care Instructions

• Always use a damp or antistatic cloth to clean the handset. Never use a dry cloth.

• If the handset is heavily soiled, clean it with a diluted surfactant-based neutral cleaner, such as, dishwashing detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

• Do not use alcohol-based or corrosive cleaners or abrasive powders.

• Never allow the handset to come into contact with staining or aggressive liquids, such as, coffee, tea, juice, or soft drinks.

Marks

The device conforms to the EU directive 1999/5/EC as attested by the CE mark.

This device has been manufactured in accordance with a certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities. The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health. It is a precondition for reuse and recycling of used electrical and electronic equipment. For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative. The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may have other regulations regarding the disposal of electrical and electronic equipment.

Page 4

Before You Begin

Compliance with FCC Guidelines for Human Exposure to Radiofrequency Electromagnetic Fields

For body worn operation, this phone has been tested and meets FCC RF exposure guidelines when used with an accessory that contains no metal and that positions the handset a minimum of 0 in from the body. Use of other accessories may not ensure compliance with FCC RF exposure guidelines.

Page 5

Contents

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Care Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Marks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Compliance with FCC Guidelines for Human Exposure to Radiofrequency

Electromagnetic Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Basic Operating Instructions. . . . . . . . . . . . . . . . . . . 11

Overview of optiPoint WL 2 professional . . . . . . . . . . . . . . . . . . . . . . . 11

How to Use this Operating Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Inserting the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Placing the Handset in the Charging Unit and Charging the Battery 14

Activating/Deactivating the Handset . . . . . . . . . . . . . . . . . . . . . . . . 15

Activating/Deactivating the Keypad Lock. . . . . . . . . . . . . . . . . . . . . 15

Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Display Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Navigation Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Display Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Additional Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Audio and Visual Signaling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Handset States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Illumination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Advisory Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

FCN Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Changing Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Text Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

... interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

... via the Program/Service Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . 24

... via the Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

... via the FCN List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Which Functions Are Available? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Functions in the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Basic and Enhanced Functions in the System Menu. . . . . . . . . . . . 25

How Can I Use My Handset Effectively? . . . . . . . . . . . . . . . . . . . . . . . 25

Page 6

Contents

Making Calls – Basic Functions . . . . . . . . . . . . . . . .26

Accepting a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Activating/Deactivating Speakerphone Mode . . . . . . . . . . . . . . . . . 27

Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Local Redial List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Saved Station Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 29

Alternating between Two Calls (Split) . . . . . . . . . . . . . . . . . . . . . . . 29

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Fixed Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Storing a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Canceling Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Checking/Deleting Stored Callbacks . . . . . . . . . . . . . . . . . . . . . . . . 40

Storing Station Numbers and Sequences as FCN Entries. . . . . . . . . . . 41

Saving on Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Saving/Editing on Repdial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Saving a Station Number for "Redial". . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Saving a Caller’s Station Number. . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Saving a Random Station Number. . . . . . . . . . . . . . . . . . . . . . . . . . 44

Dialing with Repdial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Settings in the System Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Adjusting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Changing the Receiving Volume During A Call . . . . . . . . . . . . . . . . 45

Changing the Contrast for FCN Labeling . . . . . . . . . . . . . . . . . . . . . 46

Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . 46

Changing the Volume of the Alert Tone. . . . . . . . . . . . . . . . . . . . . . 46

Selecting the Language for the System Menu . . . . . . . . . . . . . . . . 47

Switching from the System Menu to Idle State . . . . . . . . . . . . . . . . . . 47

Page 7

Contents

Making Calls – Enhanced Functions . . . . . . . . . . . . 48

Accepting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Accepting Calls for Another Member of Your Team . . . . . . . . . . . . 48

Direct Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Answering Calls in the Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Answering a Call with the Headset . . . . . . . . . . . . . . . . . . . . . . . . . 49

Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Dialing from the Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Voice Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Dialing from the LDAP Database . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Using the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

"Missed Calls" in the FCN List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Addressing Colleagues over the Speaker . . . . . . . . . . . . . . . . . . . . 56

During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using Second Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Activating/Deactivating Second Call. . . . . . . . . . . . . . . . . . . . . . . . . 57

Accepting a Second Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using Menu Prompts to Accept a Second Call . . . . . . . . . . . . . . . . 58

FCN Entry "Changeover" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

FCN Entry "Re-Display“ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

FCN Entry "Time-Date". . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

System-Supported Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Setting up a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Adding a Party to a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Transferring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

During the Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using Tone Dialing to Enter Commands (DTMF Suffix Dialing) . . . . . . 67

System-Wide Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Automatic Call Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Manual Call Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Parking Not Possible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

If You Cannot Reach a Destination ... . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Busy Override - Joining an Ongoing Call . . . . . . . . . . . . . . . . . . . . . 71

HiPath 4000 as an Internal Two-Way Intercom System (Intercom and Two-

Way Calling System) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

System-Wide Two-Way Speaker Call . . . . . . . . . . . . . . . . . . . . . . . 73

Two-Way Speaker Call in a Group . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Two-Way Calling in a Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Broadcast (Announcement) to all Members of a Line Trunk Group. 76

Using Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Using Control Relays to Activate/Deactivate Call Forwarding . . . . . 77

Forwarding Calls Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Call Forwarding with Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Page 8

Contents

Delayed Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Forwarding Calls for Another Station . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Storing a Destination for Another Phone/Activating Call Forwarding 80 Storing a Destination for Fax, PC or

on Busy/Activating Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . 81

Displaying/Deactivating Call Forwarding for Another Phone . . . . . . 82

Displaying/Deactivating Call Forwarding for Fax, PC or on Busy. . . 82

Changing Call Forwarding for Another Station. . . . . . . . . . . . . . . . . 83

Station Number Directories and Lists . . . . . . . . . . .84

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Creating a New Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Adding Voice Dialing Recordings for an Entry . . . . . . . . . . . . . . . . . 85

Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

LDAP Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Searching for an LDAP Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Importing an LDAP Entry into the Directory . . . . . . . . . . . . . . . . . . 90

Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Importing an Entry into the Directory. . . . . . . . . . . . . . . . . . . . . . . . 91

Saving Functions, Wake-Up Calls, and Reminders92

Saving Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Programming Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Storing a Function in the FCN List . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Activating a Function in the FCN List. . . . . . . . . . . . . . . . . . . . . . . . 94

Reminder Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Saving Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Programming the Alarm Clock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Activating/Deactivating and Setting the Alarm Clock. . . . . . . . . . . . 96

Deactivating a Wake-Up Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Dialing with Call Charge Assignment . . . . . . . . . . .98

Dialing with Project Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Call Duration Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Privacy/Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Activating/Deactivating Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . 100

Activating/Deactivating Speaker Call Protect. . . . . . . . . . . . . . . . . . . . 101

Caller ID Suppression at the Called Party . . . . . . . . . . . . . . . . . . . . . . 101

Identifying Anonymous Callers (Call Tracing). . . . . . . . . . . . . . . . . . . . 102

Locking the Telephone to Prevent Unauthorized Use. . . . . . . . . . . . . 102

Page 9

Contents

Additional Features/Services . . . . . . . . . . . . . . . . . 104

Using Another Telephone Like Your Own . . . . . . . . . . . . . . . . . . . . . . 104

Identifying Yourself at Another Phone. . . . . . . . . . . . . . . . . . . . . . . . . 104

Identifying Yourself via PIN and Dialing . . . . . . . . . . . . . . . . . . . . . 104

Deactivating Identification at Another Phone . . . . . . . . . . . . . . . . . . . 105

Relocating to Another Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Relocating to the "Guest Phone" . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Relocating Back to the "Home Phone". . . . . . . . . . . . . . . . . . . . . . 106

Logging Off Via the "Home Phone" . . . . . . . . . . . . . . . . . . . . . . . . 107

Special functions for One Number Service . . . . . 108

Programming the Handset . . . . . . . . . . . . . . . . . . . . 109

Handset Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Setting the Display Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Adjust Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Adjust brightness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Setting night mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Setting Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

WLAN access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

EasyAnswer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Vibration Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Advisory Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Handset Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Restoring the Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Connection Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Automatic Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Manual Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Configuration over the Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . 120

Start Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Page 10

Contents

Reference Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Echo Effect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . 126

Contacts in the Event of Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

General Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Maximum Service Menu functions available . . .132

Main Menu Overview . . . . . . . . . . . . . . . . . . . . . . . .133

Page 11

Basic Operating Instructions

Overview of optiPoint WL 2 professional

Basic Operating Instructions

Six-line color display Æ Page 16

Display keys Æ Page 18

Navigation key Æ Page 17

Talk key

Speakerphone key

with LED

STAR key

Settings keys

Rear

On-hook key Mailbox key with LED

POUND key

Microphone

Connection jack for headset and PC

Loudspeaker

Page 12

Basic Operating Instructions

Step by Step

Å The handset is ringing.

How to Use this Operating Manual

Operating steps are depicted in their logical sequence in the colored column. Below is an explanation of the icons used:

Õ You are conducting a call.

~ Enter digits or letters via the keypad.

Save Current display key function.

Press the display key directly below (A activate the function.

r Press the navigation key left or right. q Press the navigation key up or down.

or B) to

cQ* etc. Press the key shown on the handset.

Ö You hear an alerting tone or a melody.

James Bond

Settings

Consultation?

Ringer pitch?

r OK Browse the System menu for an option.

FCN entry with sample label.

Entry from the local main menu.

OK An option from the System menu is displayed.

Confirm by pressing the display key B.

Do this by pressing the navigation key r until the option appears on the display. Then confirm it by pressing the display key B.

Page 13

Basic Operating Instructions

Getting Started

Inserting the Battery

Only use rechargeable batteries recommended by Siemens Æ Page 128. Never use conventional (non-rechargeable) batteries or other battery types as this can cause serious damage to your health and property. For instance, it could damage the battery cladding or cause the battery to explode. It could also damage your handset and interfere with how your it works.

1. Hold your handset face down in the palm of your hand.

2. With the other hand, place your thumb on the loudspeaker on the back

of the device (a) and use your index finger to grip the recess provided

at the top of the handset (b).

3. Lift the cover.

4. Insert the battery correctly and lock it in place.

5. Hold the battery cover at a slight angle and insert the two projections

provided on the lower side into the battery compartment. Then close

the cover until it snaps shut.

Page 14

Basic Operating Instructions

Placing the Handset in the Charging Unit and Charging the Battery

1. Connect the charging unit’s power supply to the power outlet.

2. Place the handset in the charging unit with the display facing towards you.

You can perform manual logon for the handset if "No Access" or "No Server" appears on the display Æ Page 119.

Leave the handset in the charging unit to charge the batteries.

= Battery charging is indicated on the upper right of the display by the battery

icon’s change level indicator. The battery icon shows the battery charging status during operation Æ Page 16.

Initial battery charging and discharging

Accurate charging status display can only be guaranteed if the battery is first fully charged and then discharged. Do this by leaving the handset in the charging unit for five straight hours. Then, remove the handset from the charging unit and do not put it back in until the battery is fully discharged. Once the battery has been initially charged and discharged, you can return your handset to the charging unit after every call.

• You must repeat this procedure every time you remove and replace your handset battery.

• The battery can warm up during charging. This is not dangerous.

• For technical reasons, the battery’s charging capacity decreases over time.

Your handset is now ready for use!

Page 15

Activating/Deactivating the Handset

Activating

a Hold down the on-hook key.

~ Enter your PIN (if set Æ Page 114).

Your handset will block after three failed attempts to enter the PIN and can only be unlocked by your service personnel.

The handset is now idle Æ Page 20.

Deactivating

a Hold down the on-hook key.

Activating/Deactivating the Keypad Lock

Basic Operating Instructions

Activating

# Hold down the POUND key.

Ø This icon appears on the display and you hear the confirmation tone.

You cannot make emergency calls if the keypad lock is active.

Deactivating

# Hold down the POUND key once more.

The keypad lock automatically deactivates when you receive an incoming call. It reactivates when the call is finished.

Page 16

Basic Operating Instructions

Display

optiPoint WL 2 professional features a six-line illuminated color display. You can choose from four different color settings. A special feature of the default setting Æ Page 109 is that it uses different colors to visualize the different handset states Æ Page 20.

James Bond

10:24 FR 10 DEC 04

2308

FCN

n o

p q

Display Icons

n Icons for important settings and handset states:

Ð i Ñ Ò |

Ú Ø Keypad lock activated Æ Page 15 U V e = Battery charging status (full to empty) Æ Page 14 ¼

Reception strength (high to no reception) Æ Page 119

Audio signals deactivated Æ Page 115

Wake-up call activated Æ Page 96

Õ A call is ongoingÆ Page 26

A call is ongoing in speakerphone mode

Æ Page 27

o Name of the handset Æ Page 116 p System menu: The first line contains prompts or confirmation messag-

es from the System menu, depending on the situation. This is followed by a list of functions. Text is displayed as a ticker if an entry is too long.

q More options are available Æ Page 18 r Display the display key functions Æ Page 18

Page 17

Basic Operating Instructions

Keyboard

Navigation Key

Navigation key functions

The side of the navigation key (up, down, right, left) to be pressed is marked black.

Key Mode Function

Idle state Open the main menu Æ Page 20

[1]

Lists

/menus

Scroll up

Text entry Move the cursor up

Idle state

[1]

Lists

Text entry Move the cursor down

Idle state Open the System menu Æ Page 20

System menu Scroll through functions Æ Page 20

Lists

Text entry Move the cursor right

Lists

[1] Call lists, such as the directory list

System menu Scroll through functions Æ Page 20

Text entry Move the cursor left

/menus Scroll down

[1]

/menus Confirm the selected entry

[1]

/menus Jump back to the previous layer or cancel

Press quickly: Open the directory Æ Page 84

Hold down: Start voice dialing Æ Page 50

Page 18

Basic Operating Instructions

Display Keys

Display key functions change depending on the current operating situation.

n Function of the left display key (for example, open FCN list Æ Page 94) o Function of the right display key (for example, open the System menu

Æ Page 20)

FCN

p Display keys q More functions are available in the System menu

Symbols for display keys

Important display keys are:

” ©

Return to the previous menu or cancel the current operation.

Open the main menu or a status-specific menu.

Delete button: Delete an entry character by character from right to left.

Page 19

Basic Operating Instructions

Additional Key Functions

Key Mode Function

Call state Accept a call Æ Page 26

[1]

Lists

Idle state

Start dialing the selected entry

Press quickly: Open the redial list

Hold down: Start dialing

Handset deactivated

Call state End the call

General (apart from in system state)

[1]

Lists

Idle state Hold down: Deactivate the handset

Call state Accept a call in speakerphone mode

[2]

Lists

[1]

Idle state Hold down: Start dialing

[2]

LED lit Start polling voice messages

Idle state Hold down: Deactivate audio signals

Text Entry Press quickly: Toggle case

# Idle state

Idle state Settings in the System menu Æ Page 45

Call state Adjust the volume (lower)

Hold down: Activate the handset

Press quickly: One layer back

Hold down: Return to idle state

Close the list

Start dialing the selected entry

Hold down: Activate/deactivate the keypad lock

[1] Call lists, such as the directory list [2] These keys have an additional LED display Æ Page 21

Idle state Settings in the System menu Æ Page 45

Call state Adjust the volume (higher)

Page 20

Basic Operating Instructions

Audio and Visual Signaling

Handset States

Your optiPoint WL 2 professional has a number of different states.

Idle state

The handset is in the charging unit and ready for use.

James Bond

10:24 FR 10 DEC 04

2308

FCN

System menu (this content is dictated by your communication system)

Call state

State when making calls and during a call. You can access the System menu (r) and the FCN list.

089123456

Consultation?

FCN

James Bond

System menu

Main menu

t Press the navigation key up in idle state. All settings are stored locally and

only apply to your handset.

Main Menu 1

Directory

Settings

Status

Alarm Clock

Î

Page 21

Basic Operating Instructions

Illumination

The display and key illumination switches on automatically

• when you receive an incoming call

• when you press a key

The display illumination fades after about 15 seconds. If your handset is not in use, the illumination deactivates after 45 seconds.

Keys/entries with LED display

Key Mode Function

Speakerphone key

Mailbox key

FCN entry

d flashing Incoming call d lit Speakerphone mode is active

f flashing Voice message received f lit New messages received

dark Function is deactivated

lit Function is activated

flashing Function is active

Advisory Tones

The following events are signaled acoustically:

• "Save" was successful

• Error message

• End of menu/list

• Key tones

• Battery is almost empty

• Poor reception strength

You can deactivate audio signaling Æ Page 115 and import your own melodies Æ Page 123.

Page 22

Basic Operating Instructions

Step by Step

FCN Function

An entry in the FCN list is comparable with a function key on an optiPoint phone. In other words, you can save specific functions from the System menu to the FCN list and activate them as required. The function key LED on the optiPoint phone is replaced in optiPoint WL 2 professional by an animated icon Æ Page 21.

You can replace the default labels for repdial and DSS entries with your own texts.

Up to 12 functions from your communication system can be defined in the FCN list Æ Page 94.

Changing Labels

You can also choose to change a label when configuring an FCN entry Æ Page 41.

Changing the label on an existing FCN entry:

Program/Service?

v OK Select and confirm.

FCN Press the display key.

q OK Select and confirm the FCN entry you want.

r OK Select and confirm. r OK Select and confirm.

r OK Select and confirm. Your entry is saved. r OK Select and confirm. Deletes the label.

James Bond

Edit Label?

Create Personal Label?

Q ... O * # Enter text via the keypad Æ Page 23 (up to

12 characters allowed).

Backspace?

Save?

Delete?

OK Confirm. Deletes the character to the left of the cursor.

Page 23

Basic Operating Instructions

Text Entry

The following rules apply when entering text:

• Characters are inserted to the left of the cursor.

• In an entry field, use the navigation key to move the cursor up t, down s, right v or left u.

Each key is assigned letters and characters. These appear on the last display line as soon as you press a button.

Example: To enter "R", press the # key once and the M key three times.

Key 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x

2 a b c 2 дбавгз

I d e f 3 ëéèê 4 g h i 4 ïíìî

[1]

5 j k l 5

L m n o 6 цсутф х M p q r s 7ß

N t u v 8 üúùû

O w x y z 9ÿýæø å Q . , ? ! 0

[2]

[3]

Press p to select special characters and enter them with Insert.

[1]

_ ! ? @,’"¤

( ) ; : .-+&%

* = < > / â £$¥

[ ] § Â

[4]

\~^¿¡

{ } # |

[1] Space [2] Next letter uppercase (active for up to one second) [3] Toggle to digit input [4] Line break

Page 24

Basic Operating Instructions

Step by Step

Accessing Functions

... interactively

You can select some functions while the telephone is idle, for example:

Act. FWD-VAR-ALL-BOTH?

r OK Select with the navigation key r and confirm with the

display key B.

You can select other functions directly when conduc- ting a call, depending on the situation. You call a number, but the line is busy:

Callback?

Dial again?

r OK Select with the navigation key r, confirm with the dis-

OK Confirm by pressing the display key B.

play key B, and dial another station number.

... via the Program/Service Menu

Program/Service?

r OK Select with the navigation key r and confirm with the

display key B.

More features?

r OK Select with the navigation key r and confirm with the

display key B.

Display suppression?

r OK Once again, select with the navigation key r and con-

firm with the display key B.

... via the Main Menu

t Press the navigation key up to open the main menu.

2 Enter a code (overview Æ Page 133)

Settings

q OK Select with the navigation key q and activate with the

FCN Confirm by pressing the display key A.

q OK Select the function with the navigation key q and acti-

Callback?

navigation key v or the display key B.

... via the FCN List

If you saved a function in the FCN list, you can access it directly as follows.

vate it with the navigation key v or the display key B.

Page 25

Basic Operating Instructions

Which Functions Are Available?

Functions in the Main Menu

optiPoint WL 2 professional has a local main menu where you can make personal settings and update a directory.

Basic and Enhanced Functions in the System Menu

You can use all basic and enhanced communication platform functions that appear interactively on the screen and in the Program/Service menu.

How Can I Use My Handset Effectively?

• No doubt there are some functions that you use more than others. You should save these functions in the FCN list so that you can activate them with greater ease and speed (for information on storing a function in the FCN list Æ Page 94).

• All too often you reach a busy line when dialing a number. Amid the confusion of your working day, it’s easy to forget to try the number again later on. To avoid this, make it a habit to use the "Callback" function Æ Page 39.

Page 26

Making Calls – Basic Functions

Step by Step

c or d Press the talk key or the speakerphone key.

Making Calls – Basic Functions

Accepting a Call

An incoming call is signaled in four different ways on the handset:

• the handset rings and/or vibrates

• the handset lights up

• a display appears on the screen

• the speakerphone key LED flashes

You can accept the call in one of the following ways:

or Remove the handset from the charging unit ("Auto An-

swer“ must be activated Æ Page 113).

Ending a Call

a Press the on-hook key.

Dialing/Making Calls

~ Internal: Enter the station number.

External: Enter the external code and station number.

c Press the talk key.

c Hold down the talk key.

~ Internal: Enter the station number.

External: Enter the external code and station number.

Page 27

Step by Step

Making Calls – Basic Functions

Speakerphone Mode

If you choose to let someone else listen in on your call, make sure you inform the other party first.

Activating/Deactivating Speakerphone Mode

Activation when dialing

~ Enter a station number

and

d Press the speakerphone key.

Activation during a call

d Press the speakerphone key.

Deactivation during a call

d Press the speakerphone key.

The icon Ö appears on the first display line when

speakerphone mode is active.

If you want to place the handset in the charging unit during a call, you must hold down the speakerphone key when inserting the handset.

Changing the volume while speakerphone mode is active

S or C Raise or lower the volume. Keep pressing the keys until

you are happy with the volume.

Save Press the display key.

Page 28

Making Calls – Basic Functions

Step by Step

Saved Number Redial

Local Redial List

Precondition: Your handset is idle and your service personnel activated the local redial list.

c Press the talk key quickly.

089123456

q Select the required entry.

c Press the talk key to start dialing.

You are not yet able to transfer saved entries to the "Directory" Æ Page 91.

Saved Station Number

If this type of saved number redial is configured for you, you can save a station number in the FCN list and redial it later Æ Page 44.

FCN Press the display key.

q OK Select and confirm.

Saved # Dial

The other party answers:

cord Press the talk key or the speakerphone key.

Last Number Redial

If this type of saved number redial is configured for you, every last station number dialed is automatically saved for redial.

c Press the talk key.

Last number redial

v OK Select and confirm.

or If you have saved the function in the FCN list

(Æ Page 94):

FCN Press the display key.

q OK Select and confirm.

Last # Dial

cord Press the talk key or the speakerphone key (if neces-

The other party answers:

sary).

Page 29

Step by Step

Making Calls – Basic Functions

Calling a Second Party (Consultation Hold)

You can call a second party while conducting a call. The first party is placed on hold.

Consultation?

OK Confirm.

~ Call the second party.

Ending the second call – reverting to the first party:

Return to held call?

OK Confirm.

Alternating between Two Calls (Split)

Precondition: You called a second party during another call (see above) or you accepted a second call Æ Page 57.

Switching to the party on hold:

Toggle/Connect?

v OK Select and confirm.

Ending the current call – reverting to the held call:

Return to held call?

v OK Select and confirm.

Uniting the calling parties in a three-party conference:

Conference?

OK Confirm.

An alert tone signals that a conference is now set up between all three parties.

Page 30

Making Calls – Basic Functions

Step by Step

Transferring a Call

If the person you are speaking to wants to talk to a specific colleague of yours, you can transfer the call this colleague.

Transfer with announcement:

Consultation?

OK Confirm.

~ Enter the number of the party to whom you want to

transfer the call. Announce the other party.

a Press the on-hook key.

Your calling party and the party he/she wanted to talk to are connected.

Transfer without announcement:

Start transfer?

v OK Select and confirm.

~ Enter the number of the party to whom you want to

transfer the call.

a Press the on-hook key.

If the connection between the two other parties is not established within 40 seconds, the call is routed back to you. You are connected once more to the initial caller.

Page 31

Step by Step

Making Calls – Basic Functions

Call Forwarding

If your telephone belongs to an ONS group (One Number Service Æ Page 108), please note the following features:

Call forwarding can be set up on any telephone in the ONS group and then applies for all telephones in the ONS group. Call forwarding between two telephones in an ONS group is not possible.

Using Call Forwarding

You can program two types of call forwarding:

• "fixed call forwarding" and

• "variable call forwarding"

In the case of fixed call forwarding, the forwarding destination you programmed is valid until you change or delete it. You can activate or deactivate this type of forwarding.

Variable call forwarding, on the other hand, offers six

different forwarding types:

• Variable call forwarding (unconditional call forwarding)

• Internal call forwarding

• External call forwarding

• Call forwarding on busy

• Call forwarding no reply

• Call forwarding on busy/no reply

Programming a call forwarding destination activates call forwarding. Deactivating call forwarding deletes the forwarding destination.

Page 32

Making Calls – Basic Functions

Step by Step

The following display may appear when the handset is idle and call forwarding is active:

Forwarding type Display

Fixed call forwarding Variable call forwarding

Forwarding to e.g. 222 Kevin Miller (own station number)

Call forwarding for inter-

FWD-VAR-ALL-INT/EXT on

nal/external Call forwarding on busy FWD-VAR-BUSY-BOTH on Call forwarding no reply FWD-VAR-RNA-BOTH on Call forwarding on busy/

FWD-VAR-BZ/NA-BTH on

no reply Fixed call forwarding FWD-FIXED on

Page 33

Step by Step

Fixed Call Forwarding

If you have already programmed a call forwarding destination for fixed call forwarding, you can activate or deactivate call forwarding over the Program/Service menu or via the FCN list (function configured by your service personnel). The programmed call forwarding destination remains unchanged until you delete it or program a new one.

Programming/changing a call forwarding destination

Program/Service?

v OK Select and confirm.

Making Calls – Basic Functions

Destinations?

Call forwarding?

Next forwarding type? >

OK Confirm. OK Confirm. "FWD-VAR-ALL-BOTH" is displayed.

OK Confirm. "FWD-FIXED" is displayed. The call forwarding

destination is displayed if call forwarding was already programmed.

Next forwarding type? >

Ente r destination:

OK Open "FWD-FIXED".

~ Enter the station number of the call forwarding destina-

tion. An existing destination is overwritten.

Save?

OK Confirm if the station number is complete.

Activating/deactivating fixed call forwarding

You can only activate fixed call forwarding if a destination station number is programmed.

Program/Service?

v OK Select and confirm.

Destinations?

Call forwarding?

OK Confirm.

OK Confirm. "Variable call forwarding" is displayed.

Next forwarding type? >

Activate?

v OK Select and confirm. Fixed call forwarding is activated.

FWD-FIXED on

OK Confirm. "FWD-FIXED" is displayed. If call forwarding

was already programmed, the forwarding destination is displayed irrespective of whether or not forwarding is active.

Output in the first line. The following display appears when the handset is idle: Forwarding to e.g. 2223 Kevin Miller (own station number)

Page 34

Making Calls – Basic Functions

Step by Step

Deactivate?

v OK Select and confirm. Fixed call forwarding is deactivated.

FWD-FIXED off

Output in the first line.

If variable call forwarding was already programmed and activated, it is now deactivated and the call forwarding destination is deleted.

Deactivating fixed call forwarding in the idle menu

You can also deactivate fixed call forwarding when the handset is idle.

Deact call forwarding?

v OK Select and confirm. Fixed call forwarding is deactivated.

The destination station number is maintained.

Activating/deactivating call forwarding in the FCN list

Activating

FCN Press the display key.

q OK Select and confirm.

Call Forward

Deactivating

FCN Press the display key.

q OK Select and confirm. The LED goes out.

v OK Select and confirm.

v OK Select and confirm. The call forwarding destination is

Call Forward

Program/Service?

Destinations?

Call forwarding?

Next forwarding type? >

Delete?

Deleting the fixed call forwarding destination

You can delete the call forwarding destination for fixed call forwarding.

OK Confirm.

OK Confirm. "FWD-VAR-ALL-BOTH" is displayed.

OK Confirm. "FWD-FIXED" and the call forwarding destina-

tion are displayed.

deleted. If fixed call forwarding is activated, it is now deactivated. An active FCN entry for call forwarding is deactivated.

Page 35

Step by Step

Making Calls – Basic Functions

Variable Call Forwarding

You can choose between six forwarding types for variable call forwarding:

• Variable call forwarding (unconditional call forwarding) - "FWD-VAR-ALL-BOTH"

• Internal call forwarding - "FWD-VAR-ALL-INT"

• External call forwarding - "FWD-VAR-ALL-EXT"

• Call forwarding on busy - "FWD-VAR-BUSY-BOTH"

• Call forwarding no reply - "FWD-VAR-RNA-BOTH"

• Call forwarding on busy/no reply - "FWD-VAR-BZ/ NA-BTH"

Apart from "FWD-VAR-ALL-INT" and "FWD-VAR-ALLEXT", the call forwarding types are mutually exclusive. You can program a call forwarding destination for each of the exceptions and then activate call forwarding.

Example: You activated variable call forwarding. Then program the call forwarding type "FWD-VAR-RNA-BOTH" and activate it so that "FWD-VAR-ALL-BOTH" is automatically deactivated and your call forwarding destination is deleted.

Selecting a variable call forwarding type

Program/Service?

v OK Select and confirm.

Destinations?

Call forwarding?

OK Confirm. OK Confirm.

First you are offered variable call forwarding:

FWD-VAR-ALL-BOTH on

Next forwarding type? >

Output in the first line.

Output in the second line.

v or OK Edit or confirm the call forwarding type to select the

next call forwarding type.

FWD-FIXED off

Output in the first line.

Next forwarding type? >

FWD-FIXED off

22805 Harold Miller >

v or OK Edit or confirm the call forwarding type to select the

Output in the second line.

or If you have already programmed a fixed call forwarding

destination:

Output in the first line.

Output in the second line.

next call forwarding type.

Page 36

Making Calls – Basic Functions

Step by Step

FWD-VAR-ALL-INT off

Next forwarding type? >

Output in the first line.

Output in the second line.

v or OK Edit or confirm the call forwarding type to select the

next call forwarding type.

FWD-VAR-ALL-EXT off

Next forwarding type? >

Output in the first line.

Output in the second line.

v or OK Edit or confirm the call forwarding type to select the

next call forwarding type.

FWD-VAR-ALL-INT off

Ente r destina tion:

Program/Service?

v OK Select and confirm.

Destinations?

Call forwarding?

OK Confirm. "FWD-VAR-ALL-BOTH" is displayed.

Output in the first line.

Output in the second line.

Programming/changing a call forwarding destination

OK Confirm.

Next forwarding type? >

Ente r destination:

OK Confirm. "FWD-FIXED" is displayed.

OK Confirm. "FWD-VAR-ALL-INT" is displayed.

OK Confirm.

~ Enter the station number of the call forwarding destina-

tion. An existing destination is overwritten.

Save?

v OK Select and confirm if the station number is complete.

To select another call forwarding type, proceed as described on Æ Page 35.

If variable call forwarding was already programmed and activated, it is now deactivated and the call forwarding destination is deleted (for exception, see Æ Page 35). Fixed call forwarding is deactivated.

Deleting the call forwarding destination

A variable call forwarding destination is automatically deleted by deactivating the call forwarding type.

Page 37

Making Calls – Basic Functions

Step by Step

Activating variable call forwarding

Variable call forwarding is automatically activated by programming the call forwarding destination.

You can also activate unconditional variable call forwarding in the idle menu.

Act. FWD-VAR-ALL-BOTH?

v OK Select when the handset is idle and confirm.

~ Enter the destination number.

If you enter a system-wide station number, you must terminate it with

Save?

OK Confirm. Call forwarding is immediately active.

Deactivating variable call forwarding

You can deactivate all variable call forwarding types over the Program/Service menu.

Program/Service?

v OK Select and confirm.

Destinations?

Call forwarding?

Next forwarding type? >

Deactivate?

v OK Select and confirm. Variable call forwarding is deactivat-

OK Confirm.

OK Confirm. "FWD-VAR-ALL-BOTH" is displayed.

OK Confirm. "FWD-FIXED" is displayed. OK Confirm. "FWD-VAR-ALL-INT" is displayed.

ed and the call forwarding destination is deleted.

FWD-VAR-ALL-INT off

Output in the first line, for example, for "FWD-VAR-ALLINT".

To select another variable call forwarding type, proceed as described on Æ Page 35.

Displaying call forwarding

To check the relevant call forwarding types, proceed as described on Æ Page 35. The status "ON" or "OFF" is displayed in the first line. The second line contains the call forwarding destination if this type of variable call forwarding is active.

Page 38

Making Calls – Basic Functions

Step by Step

Deactivating variable call forwarding in idle state

The following variable call forwarding types can also be deactivated when the handset is idle:

• Variable call forwarding - FWD-VAR-ALL-BOTH

• Internal and external call forwarding - FWD-VARALL-INT/EXT

Deact call forwarding?

v OK Select when the handset is idle and confirm. Call for-

warding is deactivated and the destination station number is deleted.

Page 39

Step by Step

Making Calls – Basic Functions

Using Callback

If an internal station is busy or if nobody answers, you can save an automatic callback. This also applies to external calls over ISDN attendants. This feature saves you from having to make repeated attempts to reach the user. You receive a callback

• when the other party is no longer busy

• when the user who did not answer has conducted another call,

• when a user with mailbox responds to your callback request Æ Page 55.

If your telephone belongs to an ONS group (One Number Service Æ Page 108), please note the following features:

Callback On Busy is indicated only on the busy telephone, not in the whole ONS group. Callback On No Reply is entered in the mailbox Æ Page 55 for all internal system telephones in an ONS group.

Storing a Callback

Precondition: You have reached a busy internal station or nobody answers.

Callback?

v OK Select and confirm if the user activated call forwar-

OK Confirm.

ding. (In this case, you are called back from the call for-

warding destination.)

Answering a Callback

Precondition: A callback was saved. The handset is ringing. "Cancel callback" appears display indicating that the call signaled is a callback.

cord Press the talk key or the speakerphone key. You hear a

ring tone.

Page 40

Making Calls – Basic Functions

Step by Step

Canceling Callback

The handset is ringing. "Cancel callback" appears display indicating that the call signaled is a callback.

Cancel callback?

OK Confirm.

or Let the phone ring four times, do not accept the call.

Checking/Deleting Stored Callbacks

Precondition: You have stored callbacks.

Display callbacks?

v OK Select and confirm.

The oldest entry is displayed first.

Next callback?

v OK Select and confirm to display additional entries.

Deleting a displayed entry:

Delete?

v OK Select and confirm.

Ending callback display:

a Hold down the on-hook key.

Page 41

Step by Step

Making Calls – Basic Functions

Storing Station Numbers and Sequences as FCN Entries

A user can save a sequence of access codes, PINs, codes, and station numbers together as an entry in the FCN list and then activate the entry by selecting and confirming it.

Sample applications:

• Speaker call with destination

• Call forwarding with destination

• PIN and destination station number for identification at another terminal

• Handset blocking with simultaneous forwarding to a destination

• Station number dialing with pause

• Automatic consultation with destination station number

Saving on Saved Number Redial

Program/Service?

v OK Select and confirm.

FCN Press the display key.

q OK Select and confirm.

Saved # Dial

New entry?

OK Confirm.

~ For example, enter server access + PIN number + code

number + destination station number or only the station number (up to 22 characters).

Save?

OK Confirm.

Saving/Editing on Repdial

Program/Service?

v OK Select and confirm.

Destinations?

Repdial?

v OK Select and confirm.

OK Confirm.

q OK Select and confirm the entry you want.

FCN Press the display key.

Page 42

Making Calls – Basic Functions

Step by Step

Entering a number and creating a label

Enter new number?

OK Confirm.

~ Enter the number.

Completed?

Use Destination Number?

e.g. The station number entered is displayed as the key la-

v OK Select and confirm.

e.g. If the number entered is assigned a name in

v OK Select and confirm.

e.g. You can enter a name of your choice. For more informa-

v OK Select and confirm. "RF" appears on the screen.

R5412

Use Destination Name?

R Miller

Create Personal Label?

Garth Miller

Enter Consult?

OK Confirm. Your entry is saved.

OK Confirm.

bel.

HiPath 4000, you can use this as the label.

tion, see Æ Page 22.

or Entering a number with automatic consultation

(example)

~ Enter the destination station number.

If you activate this entry during a call, a consultation call is immediately set up. The first party is placed on hold and the number of the saved destination station is dialed.

or Entering a number with pause (example)

Enter Pause?

v OK Select and confirm. "P" appears on the screen.

~ Enter additional digits.

or Deleting an existing number

Delete?

v OK Select and confirm. The number and name (if available)

are deleted.

or If you mistyped

Cancel?

v OK Select, confirm and re-enter the sequence.

Saving the entry

Save?

v OK Select and confirm. Your entry is saved.

Page 43

Step by Step

Making Calls – Basic Functions

Blocking the handset with simultaneous forwarding to another destination (example)

*2Q Enter the code to block the handset, for example, *20.

*4M Code for activating call forwarding, for example, *47.

~ Enter the destination station number.

In networked systems, the sequence must end with

Page 44

Making Calls – Basic Functions

Step by Step

Saving a Station Number for "Redial"

Precondition: "Saved number redial" is configured, not "Last number redial".

Saving a Caller’s Station Number

You have called a party and are still taking to him/her. Or you are talking to another party who called you and whose station number was transferred.

FCN Press the display key.

q OK Select and confirm.

Saved # Dial

a Press the on-hook key.

Saving a Random Station Number

Precondition: Your handset is idle.

Program/Service?

v OK Select and confirm.

FCN Press the display key.

q OK Select and confirm.

Saved # Dial

New entry?

OK Confirm.

~ Enter the station number.

Save?

OK Confirm.

Saved number redial Æ Page 28.

Dialing with Repdial

FCN Press the display key.

q OK Select and confirm the entry you want.

Precondition: You have saved a station number as repdial in the FCN list Æ Page 41.

Page 45

Step by Step

Making Calls – Basic Functions

Settings in the System Menu

Adjusting the Ring Volume

S or C Press one of these keys while the handset is idle.

Ringer volume?

S or C Raise or lower the volume (1 - 8). Keep pressing the

OK Confirm.

keys until you are happy with the volume.

OK Save.

Adjusting the Ring Tone

S or C Press one of these keys while the handset is idle.

Ringer pitch?

v OK Select and confirm.

S or C Adjust the ring tone (1 - 16). Keep pressing the keys until

the desired tone is set.

OK Save.

Adjusting the Display Contrast

You can adjust the display contrast to any of four levels to suit your individual lighting conditions.

S or C Press one of these keys while the handset is idle.

Display contrast? >

v OK Select and confirm.

S or C Change the display contrast (1 - 4). Keep pressing the

S or C Raise or lower the volume. Keep pressing the keys until

If applicable

SC together Save to keep the setting for future calls.

keys until the desired level is set.

OK Save.

Changing the Receiving Volume During A Call

Õ You are conducting a call.

you are happy with the volume.

Page 46

Making Calls – Basic Functions

Step by Step

Changing the Contrast for FCN Labeling

S or C Press one of these keys while the handset is idle.

Label contrast?

v OK Select and confirm.

S or C Change the contrast (1 - 4). Keep pressing the keys until

the desired contrast is set.

OK Save.

Adjusting the Speakerphone to the Room Acoustics

To make sure the other party understands you clearly while talking into the microphone, you can adjust the handset to the acoustics of your environment, for example, "Room with echo", "Normal room" or "Quiet room".

S or C Press one of these keys while the handset is idle.

Speakerphone mode?

v OK Select and confirm.

S or C Set the room type. Keep pressing these keys until the

setting you want appears on the screen.

OK Save.

Changing the Volume of the Alert Tone

An alert tone sounds, for example, if you receive a second call while you are conducting a call or if a call is not accepted in your team.

S or C Press one of these keys while the handset is idle.

Warni ng tone?

v OK Select and confirm.

S or C Change the volume (1 - 8). Keep pressing the keys until

you are happy with the volume.

OK Save.

Page 47

Step by Step

Making Calls – Basic Functions

Selecting the Language for the System Menu

Your HiPath 4000 system can be configured for up to five languages. The first language set is the default language. If "Language" is configured as an FCN entry on your handset, you can set another language. The length of time the other language remains active depends on how language selection is configured. Two different variants exist:

• Static language selection The language remains set until you select another language.

• Temporary language selection The language is set until you end the next call and then reverts to the default language.

Selecting the language:

FCN Press the display key.

q OK Select and confirm. r OK Select and confirm.

Language

German?

The selected language appears on your screen for five seconds and is then set.

This operating manual is also available in other languages Æ Page 124.

Switching from the System Menu to Idle State

You are in a HiPath 4000 menu and would like to quickly revert to idle state.

FCN Press the display key.

Service

OK Confirm.

Page 48

Making Calls – Enhanced Functions

Step by Step

Making Calls – Enhanced Functions

Accepting Calls

Accepting Calls for Another Member of Your Team

If the team member called does not reply within 15 seconds (depending on the system), the other members hear an alert tone.

In idle state

The telephone rings. "Call for..." appears on the display.

FCN Press the display key.

q OK Select and confirm.

Pickup

c Press the talk key.

You have now picked up the call.

Direct Call Pickup

A call is signaled at another telephone and you know its extension number or a colleague asks you to pick up a call for a specific telephone. If you do not know the station number you can display it Æ Page 49.

c Press the talk key.

Direct call pickup?

r OK Select and confirm.

~ Enter the extension number of the telephone where

you were asked to or want to pick up a call. You effectively pick up the call when you enter this number.

Page 49

Step by Step

~ The extension number is displayed after you enter the

Enter the code!

Making Calls – Enhanced Functions

Displaying the extension called

If the number of the extension where you want to pick up a call is not displayed in a call pickup group, you can lift the handset and enter the code for "Display on request". Ask your service personnel for this code.

c Press the talk key.

code.

Answering Calls in the Hunt Group

All team members can also be reached at a hunt group station number.

Your telephone rings.

c Press the talk key.

Using the Speakerphone

A colleague addresses you directly over the speaker. Speakerphone mode and open listening are automatically activated.

You can automatically answer in speakerphone mode.

c Press the talk key and answer the call.

Placing a speaker call to a colleague Æ Page 56.

Activating speaker call protect Æ Page 101.

Answering a Call with the Headset

The procedure is the same as for speakerphone mode Æ Page 27.

Precondition: The headset is connected.

d The LED flashes to signal an incoming call.

Press the speakerphone key. Conduct the call.

Ending a call

d Press the speakerphone key. The LED goes out.

Page 50

Making Calls – Enhanced Functions

Step by Step

Dialing/Making Calls

Dialing from the Local Directory

Precondition: An entry is saved in the directory list

Æ Page 87.

s Open the directory.

089123456789

q OK Select and confirm the entry you want.

Bond, James

q Select the required entry and

c press the talk key

The connection is set up.

Bond, James ´

Voice Dialing

Precondition: A voice recording has been saved for an entry in the directory Æ Page 85.

Please following the onscreen instructions.

s Hold down the navigation key.

Ø State the name of the party you want to call into the mi-

crophone.

Ö The name is repeated for confirmation and the corre-

sponding entry is shown on the display for five seconds.

The connection is set up.

a Cancel.

Dialing from the LDAP Database

Precondition: You have searched for and selected an entry in the LDAP database Æ Page 89.

Dialling

OK Confirm

Page 51

Step by Step

Making Calls – Enhanced Functions

Using the Call Log

If your telephone belongs to an ONS group (One Number Service Æ Page 108), please note the following features:

A Call Log is kept for all telephones in an ONS group. The Call Log can be queried by all internal parties in the ONS group with a system telephone.

An external and/or internal call that you were unable to accept is saved in the call log (see also page Æ Page 53). You can also configure your phone to save incoming and outgoing calls in the call log. Your handset saves the last ten unanswered, the last six outgoing and the last 12 incoming calls in chronological order.

Each call is assigned a time stamp. The log’s most recent unanswered entry is displayed first. Multiple calls from the same caller do not automatically generate new entries in the call log. Instead, only the most recent time stamp for this caller is updated and its number incremented.

There are no new calls in the log

v Press.

Destinations?

Call log?

v OK Select and confirm.

OK Confirm.

or There are new calls in the log

v Press.

Unanswered calls?

Incoming calls?

v OK Select and confirm.

OK Confirm.

Outgoing calls?

v OK Select and confirm.

Page 52

Making Calls – Enhanced Functions

Step by Step

The first call in the call log is displayed:

Station

32456 Miller V.

busy 25.10.15.30 >

Next call?

v OK Select and confirm.

a Hold down the on-hook key.

Reason, date, and time of the entry. The most recent unanswered call request is displayed first. The number of calls is displayed in the case of multiple calls from the same caller.

Displaying additional calls from the log:

Ending a retrieve operation:

Dialing a station number from the call log

Precondition: You have polled the call log and the call

you want is displayed.

Output?

v OK Select and confirm.

The station is called.

Removing an entry from the call log

Precondition: You have polled the call log and the call

you want is displayed.

Delete?

v OK Select and confirm.

Page 53

Step by Step

Making Calls – Enhanced Functions

"Missed Calls" in the FCN List

Precondition: Your service personnel have a caller list and a "missed calls" (unanswered calls) entry is configured for your handset in the FCN list.

FCN Press the display key.

q Select.

Missed Calls

The icon flashes. There are unanswered calls in the list.

OK Confirm.

The first call in the call log is displayed:

Station

32456 Miller V.

free 25.10.15.30 >

Output?

v OK Select and confirm.

Next call?

v OK Select and confirm.

Current state of the caller, date, and time of the entry. The most recent unanswered call request is displayed first. The number of calls is displayed in the case of multiple calls from the same caller.

Calling back a station

The relevant station is displayed.

or Displaying additional calls from the log

Delete?

v OK Select and confirm.

Return?

v OK Select and confirm.

Unanswered calls?

or Removing an entry from the call log

The relevant station is displayed.

Ending a retrieve operation

a Hold down the on-hook key. You are in idle state.

You are in the caller list and can check the incoming calls and outgoing calls, for instance.

Page 54

Making Calls – Enhanced Functions

Step by Step

Speed Dialing

Dialing with station speed-dial numbers

Speed-dial numbers may contain command or access code sequences and be linked with other speed-dial numbers (for more information, see Æ Page 92).

Precondition: You have saved station speed-dial numbers Æ Page 92.

Program/Service?

v OK Select and confirm.

I Enter the service code.

Use speed dialing?

v OK Select and confirm.

and

Q...O Enter the speed-dial number.

The other party answers:

cord Press the talk key or the speakerphone key.

Dialing with system speed-dial numbers

You can ask your service personnel for a printout of the central speed-dial directory, for instance, or find it in the internal corporate directory. You can suffix-dial an extension number after dialing a speed-dial number programmed for another telecommunication system.

Extension

Service personnel can configure speed-dial numbers for users and program them with features that can contain an access code in addition to a station number.

Page 55

Step by Step

Making Calls – Enhanced Functions

Using Mailboxes

Callers that try to reach you in your absence can leave a callback request in your mailbox. The mailbox can also contain voice or fax messages from the mail server (if configured).

If your telephone belongs to an ONS group (One Number Service Æ Page 108), please note the following features:

An indication that a message is waiting in the mailbox (MWI) is available for all telephones in an ONS group.

Polling the mailbox

f The mailbox key LED lights up where there are new en-

tries that have not yet been polled in your mailbox. Press the key. The first entry is displayed. Press the mailbox key again to display more entries.

Understanding displays:

"Call" = callback request,

Miller Call

for example, from Mr. Miller

Responding to a callback request

Miller Call

Output?

v OK Select and confirm.

Callback request is displayed.

The station is called.

Deleting mailbox entries

The required entry is displayed.

Delete?

v OK Select and confirm.

You cannot delete new voice messages that have not yet been played back in full. To mark the message as "played back", use LL to jump to the end of the message.

Ending mailbox polling

f Press the mailbox key. The LED goes out.

Undeleted entries remain in the mailbox.

Page 56

Making Calls – Enhanced Functions

Step by Step

Using the mailbox function (optional)

Users with a mailbox (HiPath Xpressions) can use functions associated with this system by dialing the messaging station number and, for example, setting call forwarding types and polling existing messages. An audio prompt leads to all existing functions. The messaging station number is displayed when call forwarding to the mailbox is active on the display. For information on call forwarding, refer to the chapter "Call forwarding" Æ Page 31.

Addressing Colleagues over the Speaker

You can address an internal user at the HiPath 4000 directly over the speaker on his or her phone. You can also use the functions under "HiPath 4000 as internal twoway intercom system" Æ Page 72.

Precondition: The entry "Spkr. 2-way" is saved in the FCN list.

FCN Press the display key.

q OK Select and confirm.

Spkr. 2-way

~ Enter the station number.

Ö Wait for the tone.

cord Press the talk key or the speakerphone key and speak

directly to the other party.

If the user addressed activated speaker call protect Æ Page 101, he or she receives your call attempts as a normal call.

Page 57

Step by Step

During a Call

Using Second Call

You should activate second call if you are expecting an important call. A second call is then signaled while you are conducting a call. You can either accept or ignore the second call.

Activating/Deactivating Second Call

Program/Service?

v OK Select and confirm.

21 Enter the service code.

Feature Settings?

v OK Select and confirm.

Making Calls – Enhanced Functions

Camp-on?

v OK Select and confirm.

and

Activate?

Deactivate?

v OK Select and confirm.

OK Confirm

Accepting a Second Call

Precondition: You are conducting a call. Second call is active and "Pickup" is saved in the FCN list.

If your telephone belongs to an ONS group (One Number Service Æ Page 108), please note the following features:

In addition to the alerting tone on the busy telephone, the second call is indicated on the other telephones in the ONS group by a ringing tone.

Ö You hear the alert tone.

q Select.

Pickup

FCN Press the display key.

The icon flashes. The caller hears the ring tone as if you were free.

OK Confirm. You are immediately connected to the second

caller. The first party is placed on hold.

Page 58

Making Calls – Enhanced Functions

Step by Step

Ending the second call and resuming the first one

a Press the on-hook key. c Press the talk key.

Using Menu Prompts to Accept a Second Call

Precondition: You are conducting a call. Second call is active. The FCN list contains no entry for "Pickup" or "Changeover" Æ Page 59.

Ö A second call is shown on the display with name/station

number and signaled by a camp-on tone. The caller hears the ring tone as if you were free.

Answer camp-on

v OK Select and confirm. You are immediately connected to

the second caller. The first party is placed on hold.

Ending the second call and resuming the first one

a Press the on-hook key. c Press the talk key.

Page 59

Step by Step

Making Calls – Enhanced Functions

FCN Entry "Changeover"

You can use the FCN entry "Changeover" for the following functions (must be configured by System Support):

• Consultation (return to the held call or the held conference)

• Split

• Second call acceptance

• Group call acceptance

Second call

Ö You hear a camp-on tone. Call information appears on

the display.

FCN Press the display key.

q OK Select and confirm.

Changeover

Accept the camped-on call.

Split

You are connected to two different parties. One party is waiting.

FCN Press the display key.

q OK Select and confirm to switch to the other party. The first

Changeover

party is placed on hold.

Consultation hold

You call a second party. The second party does not answer.

FCN Press the display key.

q OK Select and confirm to revert to the held party or confer-

Changeover

ence.

q OK Select and confirm to accept the group call; the first par-

Changeover

Group call

You are connected to a party. A group call is received. Information about the group call appears on the display.

FCN Press the display key.

ty is placed on hold.

Page 60

Making Calls – Enhanced Functions

Step by Step

FCN Entry "Re-Display“

You can briefly display information about the initial call station number or caller name - on the screen during an internal or external second call or consultation call. The re-display function must be saved in the FCN list by your service personnel.

During a second call or consultation call

Herbert Meyer Return to held call?

The current party is displayed.

FCN Press the display key.

q OK Select and confirm.

Re-Display

3724 Annie Fox Purchasing Dept.

Herbert Meyer Return to held call?

The handset briefly displays information about the held party.

The current party is then displayed once again.

Information cannot be re-displayed:

• if you have parked a call (group park).

• if a party is camped-on to your phone.

• if you are conducting a conference.

Page 61

Step by Step

Making Calls – Enhanced Functions

FCN Entry "Time-Date"

The current date and time are indicated on your handset’s display, even during a call (for example, during a conference).

Precondition: "Time-Date" is saved in the FCN list.

FCN Press the display key.

q OK Select and confirm.

Time-Date

If the date-and-time display is replaced in idle state by a system message, you can also use this entry to show the current time.

The time information is only provided by HiPath 4000.

Page 62

Making Calls – Enhanced Functions

Step by Step

System-Supported Conference

You can unite up to eight internal and external parties in the system-supported conference. Parties with system telephones can run or use all of the functions listed below. ISDN phones and external parties are passive parties – they can only join the current conference.

You can include parties and conferences from a remote system in your conference. The remote parties can initiate and expand a separate conference. The parties participating in this conference are included in your current conference. However, they cannot run or use the following functions.

The following functions are supported for all conference participants with system telephones:

• Set up (initiate) a conference if you call a party or receive a call, conduct a consultation call or receive a second call

• Accept a second call and add a caller to the conference

• Alternate between the conference and a consultation call or second call

• Hold a consultation call during a conference and add party to conference

• Unite conference participants from two independent conferences over a remote network

• Place the conference on hold if there are trunks configured in the FCN list

• Get an overview of all conference participants

• Transfer a conference to a new party

The functions specified can be executed at the same time by all conference participants.

Page 63

Step by Step

Setting up a Conference

You can set up a conference from the following types of connection:

• individual call

• consultation call

• second call

Initiating a conference from an individual call

You want to set up a conference.

You receive a call.

~ You call a station.

Start conference?

v OK Select and confirm.

Making Calls – Enhanced Functions

~ Call the second party.

Announce the conference.

Conference?

OK Confirm.

You receive the following message briefly: "1 is your position"

Conf. 1-2-3

Add to conference?

This display appears.

Setting up a conference from a consultation call

You are connected to one party and call a second party.

Consultation?

OK Confirm.

~ Call the second party. When the second party answers,

you announce that a conference is underway.

Conference?

v OK Select and confirm.

You receive the following message briefly: "1 is your position"

Setting up a conference from a second call

You are conducting a call.

Conference?

v OK Select and confirm.

Ö A second call is shown on the display and signaled with

a camp-on tone.

You accept the second call (Æ Page 57 or Æ Page 58). The other party is placed on hold.

You receive the following message briefly: "1 is your position". All parties are united in a conference.

Page 64

Making Calls – Enhanced Functions

Step by Step

Adding a Party to a Conference

Each member of a system conference can expand the conference by

• calling another party directly and adding them to the conference

• by adding a party from a consultation call to the conference

• accepting a second call and adding the caller to the conference

Calling another party directly and adding them to the conference

You want to call another party and add them to the conference.

Add to conference?

v OK Select and confirm.

~ Call the new party.

Announce the conference.

Conference?

OK Confirm.

The party is added to the conference.

If the new party does not answer:

Return to conference?

OK Confirm.

Changing a consultation call into a conference

You want to conduct a consultation call during a conference.

Consultation?

v OK Select and confirm. The conference is placed on hold.

~ Call a user. Place the consultation call on hold.

Conference?

v OK Select and confirm to add the party from the consulta-

tion call to the conference.

Toggle/Connect?

v OK Switch back and forth between conference and the con-

Return to held call?

v OK Select and confirm to end the consultation call and re-

sultation call.

turn to the conference.

Page 65

Making Calls – Enhanced Functions

Step by Step

Accepting a second call and adding it to the conference

If you receive a second call during a conference, you can add this party to the conference.

Ö A second call is shown on the display and signaled with

a camp-on tone.

You accept the second call (Æ Page 57 or Æ Page 58). The conference is placed on hold.

Conference?

v OK Select and confirm to add the second caller to the con-

ference.

Toggle/Connect?

v OK Switch back and forth between conference and second

call.

Return to held call?

v OK Select and confirm to end the second call and return to

the conference.

Transferring a Conference

Every party can transfer the conference to a third party who was called via a consultation call or with the "Add party" function.

The conference cannot be transferred to a second call.

Precondition: You are conducting a conference call.

Consultation?

v OK Select and confirm. The conference is placed on hold.

~ Call a user.

Add to conference?

Transfer conference?

v OK Select and confirm.

OK Select and confirm.

~ Call a user and announce the transfer.

You leave the conference.

a Press the on-hook key.

Page 66

Making Calls – Enhanced Functions

Step by Step

During the Conference

You are involved in a conference with three to eight parties and want to display the parties, disconnect a specific party or disconnect the last party added.

Displaying and disconnecting specific parties

View members?

v OK Select and confirm.

George Miller 1

Next conference party?

The station number or the name of the conference member with the first key number is displayed.

OK Confirm to display the next party.

Stop viewing?

v OK Select and confirm to quit the display.

Release party?

v OK Select and confirm to remove the current party from the

conference.

Disconnecting the last party

You want to remove the last party added from the conference.

Remove last party?

v OK Select and confirm. The last party added is disconnect-

ed.

Placing a conference on hold

If the FCN list contains a "Trunk" entry Æ Page 94, you can place the conference on hold and, for example, conduct a call on another line.

FCN Press the display key.

q OK Select and confirm.

v OK Select and confirm.

Hold?

FCN Press the display key.

q OK Select and confirm the trunk on which the conference

Reverting back a conference

is held.

Page 67

Step by Step

Using Tone Dialing to Enter Commands (DTMF Suffix Dialing)

You can set tone dialing after entering a station number to use commands to operate equipment, such as,

answering machines and automatic information or attendant systems in dual-tone multifrequency (DTMF) mode.

Program/Service?

v OK Select and confirm.

N1 Enter the service code.

More features?

v OK Select and confirm.

DTMF suffix dialing?

v OK Select and confirm.

Making Calls – Enhanced Functions

You can now use the keys Q through O, * and # to enter the commands.

Ending the call also deactivates DTMF suffix dialing.

Depending on the system configuration, "DTMF suffix dialing" appears on the display as soon as the station number has been entered. You can then enter commands immediately after dialing a station number.

Page 68

Making Calls – Enhanced Functions

Step by Step

System-Wide Parking

You can park up to 10 internal and/or external calls in HiPath 4000 and then retrieve them at another phone. There are two ways to park a call:

• automatic parking

• manual parking

Parking is not permitted if

• all park slots are busy

• the required park slot is busy

• the station is the attendant console

• the call is a consultation call

• the call is in a conference

Automatic Call Parking

You can automatically park a call in a free park slot on your phone and then retrieve it later at your own or another phone.

Parking

FCN Press the display key.

q OK Select and confirm (must be configured).

System Park

The first free park slot number is seized and shown on the display. The call is parked.

You can also start by placing the call on hold by confirming "Consultation" and then park it.

a Press the on-hook key.

Retrieving a parked call

cord Press the talk key or the speakerphone key.

FCN Press the display key.

q OK Select and confirm.

System Park

Q...O Enter the park slot number of the parked call and re-

sume the call.

Page 69

Step by Step

Making Calls – Enhanced Functions

Manual Call Parking

You can manually park a call in a free park slot on your phone and then retrieve it later at your own or another phone. You can also perform this function on phones without display.

Parking

Consultation?

~ Enter the system code for "System park" (if necessary,

OK Confirm.

Enter the code!

consult your service personnel).

Q...O Enter the number of the park slot (0 - 9) and make a note

of it.

The call is parked.

a Press the on-hook key.

Retrieving a parked call

cord Press the talk key or the speakerphone key.

Enter the code!

consult your service personnel).

Q...O Enter the park slot number you noted (0-9) and resume

the call.

Page 70

Making Calls – Enhanced Functions

Step by Step

Parking Not Possible

An audio message and a visual message are output if all park slots or the ones you want are busy or if parking is not possible for another reason.

Automatic parking

If all park slots are busy, a display message to this effect appears and a continuous tone is output.

Manual parking

If the park slot you want is busy, a display message and the busy tone are output.

Return to held call?

OK Confirm and proceed with the call.

a Press the on-hook key. You receive a recall from the held

call.

Page 71

Making Calls – Enhanced Functions

Step by Step

If You Cannot Reach a Destination ...

Call Waiting (Camp-On)

Precondition: The internal party called is busy. You urgently need to contact this party.

Camp-on?

v OK Select, confirm and wait a moment.

Your colleague hears the camp-on tone during his/her ongoing call. The "Accept call" key flashes on telephones with function keys. The name and station number are displayed on telephones with display.

You cannot perform camp-on without the necessary authorization.

Camp-on is not possible if camp-on protection is active at the station called.

Busy Override - Joining an Ongoing Call

Precondition: The party called is busy. You urgently need to contact this party.

Override?

v OK Select and confirm.

Your colleague and the person to whom he or she is talking hear an alert tone.

You can now start talking.

You cannot perform busy override without the necessary authorization.

Busy override is not possible if override protection is active at the station called.

Page 72

Making Calls – Enhanced Functions

Step by Step

HiPath 4000 as an Internal Two-Way Intercom System (Intercom and TwoWay Calling System)

You can set up a call by addressing an internal user at the HiPath 4000 directly over the speaker on his or her phone. You can also initiate a two-way speaker call from a consultation call. The following functions are possible:

• System-wide two-way speaker call – to a variable destination

– to a fixed destination

• Two-way speaker call in a group – to a variable destination

– to a fixed destination

• Two-way calling within a group – to a variable destination

– to a fixed destination

• Broadcast call to all members of a line trunk group

You can cancel the two-way speaker call or broadcast call by pressing the on-hook key or resuming the held call during a consultation call.

Ensure that speaker call protect is deactivated for all functions at the relevant phonesÆ Page 101. Speaker call protection is deactivated via a configured key in telephones without display, for example, optiPoint 410 entry.

If a station where speaker call protect is active is addressed directly, the two-way speaker call is ignored and replaced by a normal call.

Page 73

Step by Step

Making Calls – Enhanced Functions

System-Wide Two-Way Speaker Call

You can use your handset to set up a two-way speaker call to any internal party who has a phone that supports speakerphone mode or has a speaker.

A connection is immediately set up if

• the other party is not busy

• speaker call protect is not activated

Ö As the caller, you receive a confirmation tone if the con-

nection is set up and talking is possible.

cord As the called party, press the talk key to accept the call.

If the called party presses the speaker key, the connection is cancelled.

The number of possible two-way speaker calls is the same as the number of possible normal connections.

Two-way speaker calls to a variable destination

cord Press the talk key or the speakerphone key.

~ System code for "Two-way speaker call"

Enter the code!

FCN Press the display key.

q OK Select and confirm (must be configured).

Spkr. 2-way

~ Enter the internal station number of the party.

Two-way speaker call to a fixed destination

The system code for the two-way speaker call and the destination station number are saved as an FCN entry Æ Page 41.

FCN Press the display key.

q OK Select and confirm the relevant entry.

A connection to the destination’s speaker is immediately set up.

Page 74

Making Calls – Enhanced Functions

Step by Step

cord Press the talk key or the speakerphone key.

~ System code for "Two-way speaker call in a group"

Enter the code!

Two-Way Speaker Call in a Group

You can also set up a normal call within a group or team (with team call = speed-dial number for team members 0-9 or 00-99) with the two-way speaker call function. The two-way speaker call is initiated from a group telephone.

The function "Two-way speaker call in a group" is not line-specific – anyone can set up a two-way speaker call with anyone else.

Two-way speaker calls to a variable destination

FCN Press the display key.

q OK Select the FCN entry for "Two-way speaker call in a

group" (must be configured).

~ Speed-dial number for the relevant group member.

Two-way speaker call to a fixed destination

The system code for "Two-way speaker call in a group" and the speed-dial number for the relevant group member are saved as an FCN entry Æ Page 41.

FCN Press the display key.

q OK Select and confirm the relevant entry.

Page 75

Step by Step

~ System code for "Two-way calling in a group"

Making Calls – Enhanced Functions

Two-Way Calling in a Group

In the case of two-way calling in a group, the destination telephone’s speaker and microphone are automatically activated.

Two-way calling to a variable destination

cord Press the talk key or the speakerphone key.

Enter the code!

FCN Press the display key.

q OK Select and confirm the entry for "Two-way calling in a

Spkr. 2-way

group" (must be configured).

~ Enter the speed-dial number for the relevant group

member.

Two-way calling to a fixed destination

The system code for "Two-way calling in a group" and the speed-dial number for the relevant group destination are saved as an FCN entry Æ Page 41.

FCN Press the display key.

q OK Select and confirm the relevant entry.

Page 76

Making Calls – Enhanced Functions

Step by Step

Ö As the caller, you receive a confirmation tone if the con-

cord Press the talk key or the speakerphone key.

~ System code for "Broadcast“

Enter the code!

FCN Press the display key.

Broadcast (Announcement) to all Members of a Line Trunk Group

You can use this function to broadcast a call simultaneously to all members (10 to 40) of a line trunk group.

nection is set up and talking is possible.

q OK Select the FCN entry for "Broadcast" (must be config-

ured).

~ Internal station number of a group member.

Ending a broadcast call

a Press the on-hook key.

If a group member lifts the handset, he or she is connected to you and the broadcast call is ended. If a group member presses the speakerphone key, the broadcast call is disconnected at his or her station.

Page 77

Step by Step

Using Call Forwarding

Using Control Relays to Activate/Deactivate Call Forwarding

If a call forwarding destination was programmed for fixed call forwarding, you can activate or deactivate this forwarding instruction with the control relay function. You can only deactivate variable call forwarding with this function.

Program/Service?

v OK Select and confirm.

Feature Settings?

v OK Select and confirm.

Call forwarding?

v OK Select and confirm.

Making Calls – Enhanced Functions

Activate?

v OK Confirm.

Deactivate?

v OK Confirm. This deletes the destination station number

for variable call forwarding.

Forwarding Calls Automatically

Your service personnel can program different call forwarding types in the system for internal and external calls and activate them for your station. Call forwarding can be performed

• unconditionally for all calls

• on busy

• on no reply

Unconditional call forwarding should only be programmed for all calls if the station is only intended for outgoing calls (for example, in elevators).

If you have programmed a fixed or variable call forwarding instruction and if the manual call forwarding destinations cannot be reached (for example, busy), the call is automatically forwarded to the system call forwarding destinations.

Page 78

Making Calls – Enhanced Functions

Step by Step

Call Forwarding with Codes

The following call forwarding types can be programmed with codes:

Forwarding type Code

(example)

Programming and activating fixed call forwarding

Activating fixed call forwarding Deleting (and deactivating) fixed call for-

warding Deactivating fixed call forwarding Programming and activating unconditional

variable call forwarding Programming and activating variable call

forwarding for internal calls Programming and activating variable call

forwarding for external calls Programming and activating variable call

forwarding on busy Programming and activating variable call

forwarding on no reply Programming and activating variable call

forwarding on busy/no reply Deactivating variable and fixed call for-

warding Deactivating variable call forwarding for in-

ternal calls Deactivating variable call forwarding for ex-

ternal calls Activating system call forwarding Deactivating system call forwarding

*51

*41

#51

#41

*42

*44

*43

*45

*46

*47

#41

#44

#43

*90

#90

Page 79

Step by Step

~ Enter a code, for example, *51 (consult your service

~ Enter a code, for example, *41 (consult your service

Making Calls – Enhanced Functions

Programming and activating call forwarding

cord Press the talk key or the speakerphone key.

Enter the code!

personnel). You hear the dial tone.

~ Enter the destination number.

# Enter the terminator character. You hear a confirmation

tone, call forwarding is activated.

a Press the on-hook key.

Activating fixed call forwarding

cord Press the talk key or the speakerphone key.

Enter the code!

personnel). You hear a confirmation tone.

a Press the on-hook key.

Deactivating call forwarding

cord Press the talk key or the speakerphone key.

~ Enter a code, for example, #41 (consult your service

Enter the code!

personnel). You hear a confirmation tone.

a Press the on-hook key.

Page 80

Making Calls – Enhanced Functions

Step by Step

Delayed Call Forwarding

This is configured by the service personnel responsible for the system.

Precondition: "Second call" must be activated Æ Page 57.

If you activated "Call forwarding on busy/no reply" or "Call forwarding no reply" for your phoneÆ Page 35, a second call is automatically signaled by the camp-on tone and information on the caller appears on the display. This means you can accept this call before it is forwarded (for example, if you are waiting for an urgent call).

A caller hears the ring tone and is only forwarded to another station after a set period of time.

Forwarding Calls for Another Station

You can save, activate, display, and deactivate a call forwarding instruction for another phone, fax or PC station at your own phone. To do this, you must know the station’s PIN or have the authorization "Call forwarding for third-party station". Consult your service personnel.

Storing a Destination for Another Phone/ Activating Call Forwarding

Program/Service?

v OK Select and confirm.

Destinations?

Forwarding station No.?

v OK Select and confirm.

Variable call forw.?

Completed?

OK Confirm.

~ Enter the other telephone’s station number.

OK Confirm.

Completed?

Save?

~ Enter the PIN (only if your own station does not have

the authorization "Call forwarding for third-party station").

OK Confirm.

~ Enter the destination number.

OK Confirm.

Call forwarding is immediately active.

Page 81

Step by Step

Storing a Destination for Fax, PC or on Busy/Activating Call Forwarding

Program/Service?

v OK Select and confirm.

Making Calls – Enhanced Functions

Destinations?

Forwarding station No.?

v OK Select and confirm.

Forward other?

v OK Select and confirm.

OK Confirm.

~ Enter the code for the forwarding type required. Codes

are assigned by your service personnel. You can enter your assigned codes in the following table:

"Call forwarding for fax":

"Call forwarding for PC":

"Call forwarding on busy":

~ Enter the other station’s number.

Completed?

OK Confirm.

~ Enter the PIN (only if your own station does not have

the authorization "Call forwarding for third-party station").

Completed?

OK Confirm.

Save?

~ Enter the destination number.

OK Confirm.

Call forwarding is activated.

Page 82

Making Calls – Enhanced Functions

Step by Step

Displaying/Deactivating Call Forwarding for Another Phone

Program/Service?

v OK Select and confirm.

Feature Settings?

v OK Select and confirm.

Forwarding station No.?

v OK Select and confirm.

Variable call forw.?

OK Confirm.

~ Enter the other telephone’s station number.

Completed?

OK Confirm.

~ Enter the PIN

(only if your own station does not have the authorization "Call forwarding for third-party station").

Completed?

Deactivate?

Display?

v OK Select and confirm.

OK Confirm.

Deactivating

OK Confirm.

or Displaying

Sample display:

3428----------------------->8968

Meaning: calls for station 3428 are forwarded to station 8968.

Program/Service?

v OK Select and confirm.

Feature Settings?

v OK Select and confirm.

Forwarding station No.?

v OK Select and confirm.

Forward other?

v OK Select and confirm.

Displaying/Deactivating Call Forwarding for Fax, PC or on Busy

~ Enter the code for the forwarding type required. Codes

are assigned by your service personnel. You can enter your assigned codes in the following table:

Page 83

Step by Step

Making Calls – Enhanced Functions

"Display call forwarding for fax":

"Display call forwarding for PC":

"Display call forwarding on busy":

"Deactivate call forwarding for fax":

"Deactivate call forwarding for PC":

"Deactivate call forwarding on busy":

~ Enter the other station’s number.

Completed?

OK Confirm.

~ Enter the PIN (only if your own station does not have

the authorization "Call forwarding for third-party station").

Completed?

OK Confirm.

Deactivating

Deactivate?

OK Confirm.

or Checking

Display?

v OK Select and confirm.

(Sample display Æ Page 82).

Changing Call Forwarding for Another Station

To do this, proceed as described for storing/activating: for another phone Æ Page 80, for fax, PC or on busy Æ Page 81.

Page 84

Station Number Directories and Lists

Step by Step

Station Number Directories and Lists