Siemens optiPoint 410, optiPoint 420 economy, economy plus, standard User Manual

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Broadsoft

optiPoint 410/420 S V6.0 economy economy plus standard

User Manual

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Safety Precautions

For Your Safety

The IP telephone optiPoint 410/420 economy/economy plus/ standard S V6.0 complies with the European standard EN 60 950, which deals with the safety of information technology appliances including electronic office equipment. This device has been designed with safety in mind, thus protecting both individuals and objects.

There is always the danger of small objects being swallowed by young children. In the case of the optiPoint 410/420 economy/economy plus/ standard S V6.0, this applies in particular to the connecting cord clip. Please make sure that such items are not accessible to children.

• Use only the enclosed power supply together with the special

• Never open the power supply enclosure

LAN cable

Protection of the Telephone

• The telephone must not be used in bathrooms, etc. as it is not splashproof.

• Before connecting or disconnecting the LAN cable, pull the power plug out of the plug receptacle first.

• The device must not come into contact with abrasive liquids or liquids which are liable to discolor it, such as tea, coffee, fruit juices or soft drinks.

Location of the Telephone

• The telephone should be operated in a controlled environment with an ambient temperature between 5 °C and 40 °C (41 °F and 104 °F).

• To ensure good handsfree talking quality, the area in front of the microphone (front right) should be kept clear. The optimum handsfree distance is 20 inches (50 cm).

• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.

• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic equipment and the plastic casing.

• Do not operate the telephone in damp environments such as bathrooms.

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Safety Precautions

Important Notes

Never operate the telephone in an environment where there is a risk of explosion.

Only use Siemens accessories. The use of other manufacturers’ accessories may be dangerous and will render the warranty and approval null and void.

Never open the telephone set or an add-on unit. If any problems arise, contact your service personnel.

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. The trademarks used are owned by Siemens AG or their respective owners.

Labels

The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.

This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.

The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health. It is a precondition for reuse and recycling of used electrical and electronic equipment.

For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative.

The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may have other regulations regarding the disposal of electrical and electronic equipment.

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Contents

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

For Your Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Protection of the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Location of the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

General Information. . . . . . . . . . . . . . . . . . . . . . . . . . .10

About These Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Intended Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Product Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Echo Effect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Notes and Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Symbols in the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Layout of optiPoint 410/420 economy/economy plus/standard . . . . . . 15

Display and Dialog Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Control Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Operating the Telephone with the Display . . . . . . .20

Standard Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Multiline Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Function Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . 22

Answering a Call Without the Headset (Speakerphone Mode) . . . . 22

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . 23

Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Open Listening During the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Refusing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Deflecting a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

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Contents

Second Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Accepting a Waiting Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Refusing a Waiting Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Deflecting a Waiting Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Connecting a caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Transfer a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Putting second call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Answering a Call On Another Line. . . . . . . . . . . . . . . . . . . . . . . . . . 27

Holding a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using the Line Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Transferring without Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Transferring with Consultation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Dialing Following Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Dialing Before Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using DTMF Tone Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Displaying the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

"Missed calls" Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Checking Forwarding Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Activating/Deactivating Call Forwarding. . . . . . . . . . . . . . . . . . . . . . 37

Programming Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Consulting with a Second Party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Introducing Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Canceling Consultation Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Alternating Between Two Parties . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Introducing the Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Ending the Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Recording a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Stop Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Dialing Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Dialing with Selected Dialing Key . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Using Auto Dial Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Using Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using Notebook Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using Repdial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Viewing Message Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Deactivating the Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Activating Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Activating/Deactivating Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . 50

Using a Key to Activate/Deactivate Do Not Disturb. . . . . . . . . . . . . 51

Page 6

Contents

Using Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Call Pickup Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Surviveability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Hot- and Warmline Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Multiline Telephone – Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Lines and Line Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Types of Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Line Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using a Multiline Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Incoming Call (Ringer or Call Waiting Tone). . . . . . . . . . . . . . . . . . . 57

Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Existing Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Making Calls with Multiple Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Advanced Cancel Key Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Customizing the Telephone . . . . . . . . . . . . . . . . . . . .61

Accessing the Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Country Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Call Deflection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Call Duration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Call Join . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Dialing Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Call Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Daylight Saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Auto Dial Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Delay for Call Forward on No Reply. . . . . . . . . . . . . . . . . . . . . . . . . 70

Hold Ringback Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Music On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Message Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Hold Ringback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Local Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Beep on Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Auto Reconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Page 7

Contents

Beep on Auto Reconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Idle State Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Inactivity Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Display Module Call View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

USB Keyboard Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Programming/Modifying the Deflect Address . . . . . . . . . . . . . . . . . 78

Line Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Displaying Icons Instead of Text . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Options for on-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Suppressing message about missed calls. . . . . . . . . . . . . . . . . . . . 81

Rejecting a call during dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Hangup while ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Local Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Lock Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Assigning Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Example 1: Assigning the Mute Function to a Function Key . . . . . . 89

Example 2: Assigning Repertory Dialing to a Function Key . . . . . . . 90

Example 3: Assigning a Number or Name to a Function Key . . . . . 92

Using Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Loudspeaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Resetting Ringer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Headset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Room Acoustics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Key Clicks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Rollover Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Restarting the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Operating the Telephone with the

optiPoint display module . . . . . . . . . . . . . . . . . . . . .102

Using the Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Call View Start Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Swap Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Applications Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Incoming Call in Idle Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Reject Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Page 8

Contents

Deflect Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Second Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Displaying Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Dialing from Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Using Repdial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Repertory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Conducting Two Calls Simultaneously . . . . . . . . . . . . . . . . . . . . . . . . 127

Consultation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Alternate – Alternating Between Two Parties . . . . . . . . . . . . . . . . 133

Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Setting up a conference from a second call. . . . . . . . . . . . . . . . . . 135

Hold the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Ending the Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Redial Last Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Dialed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Received Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Forwarded Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Editing the Destination and Enabling Call Forwarding . . . . . . . . . . 145

Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Using Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Call Pickup Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Surviveability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Multiline Telephone Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Call View for Multiline Telephones . . . . . . . . . . . . . . . . . . . . . . . . 151

Line Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Incoming Call (Ringer or Call Waiting Tone). . . . . . . . . . . . . . . . . . 155

Initiating Calls via Line Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 158

With An Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Multiline Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Status Message for Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . 167

Character Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Changing Character Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Switching Between Overwrite and Insert Mode . . . . . . . . . . . . . . 171

Page 9

Contents

Navigating on the Display Module . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Selecting and Activating Control Elements . . . . . . . . . . . . . . . . . . . 173

Edit Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Control Keys on the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . .174

Setup Menu in the Display Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Preparatory Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Menu Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Change User Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

Select Function Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Country Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

Language Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

Audio Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184

Call-Related Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184

Mobile User Logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185

Alphabetic Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186

Using Editors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Entering Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Navigating During Text Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Idle Mode Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196

User Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

Telephone Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201

Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Connection Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Consultation Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202

Incoming Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Using Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202

Messages and Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203

Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Line Key Status Indication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204

Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205

Labeling the Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Page 10

General Information

About These Operating Instructions

These operating instructions will help you get to know the optiPoint 410/ 420 economy/economy plus/standard S V6.0 and to use its functions. The instructions contain important information for safe and proper operation of the optiPoint 410/420 economy/economy plus/standard S V6.0. Follow them carefully to avoid improper operation and get the most out of your multi-function telephone in a network environment.

Everybody involved in installing, operating or programming the optiPoint 410/420 economy/economy plus/standard S V6.0 must read these operating instructions.

For your own protection, please read the section dealing with safety. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.

The layout of this operating manual is extremely user-friendly. You will be guided through operation of the optiPoint 410/420 economy/economy plus/standard S V6.0 step by step – starting with a description of simple basic functions, through configuration of all operating parameters to a description of the additional features. Administrative tasks are described in a separate manual. The quick reference guide is meant to give you quick and reliable explanations regarding frequently used functions.

Intended Use

The optiPoint 410/420 economy/economy plus/standard S V6.0 telephone is a desktop unit designed for voice transmission and for connection to a LAN. Any other use is regarded as not prescribed.

Product Identification

The characteristics of the telephone – precise product name and serial number – are displayed on the nameplate on the underside of the telephone. Please have these at hand when you contact our service department regarding problems or defects on the unit itself.

Page 11

General Information

Echo Effect

In some cases, while using the telephone you may hear an echo, which can be quite strong. This is not due to any design defect or other fault with your IP telephone, but caused by the other client. For example, if the echo occurs during a teleconference, it may be that the loudspeakers and microphones need to be repositioned.

Service

The Siemens service department can only help you with encountered problems or defects on the unit itself. Should you have any questions regarding the operation, your specialist retailer or network administrator will gladly help you with the right answers. For any questions regarding the telephone connection, please contact your network provider.

In the case of any trouble or defects on the unit itself, please dial the service number of your country.

Notes and Symbols

Safety

Information that is important for preventing injury or damages is marked specially, as they are important instructions for correct use of the unit.

This symbol indicates a hazard. Failure to follow the instructions given may result in injury or in damage to the unit.

This symbol indicates the following:

• Key information important for the proper use of the telephone

• Particularly important information about the differences between single-and multiline mode.

Page 12

General Information

Step by Step

Symbols in the Manual

You will find a graphic representation of the Telephone menu operating steps in logical sequence in the left column. Below is an explanation of the symbols:

n Lift the handset (off-hook). t Replace the handset. s Conduct a call.

o Enter a telephone number or code.

dd Enter the code.

u or v Increase or reduce the value depending on the current

operating mode.

Dial?

02=Call log

Press key.

Press the illuminated key.

Press the blinking key.

: The option appears on the display.

Use the

: Search for an option.

Press the until the option appears on the display. Then press the

: key to confirm your selection.

< >

keys

key to confirm your selection

Page 13

Introduction

Overview

The optiPoint 410/420 economy/economy plus/standard S V6.0 is a modern multi-functional IP telephone. It is designed for connection to data networks and is not directly connected with an ISDN system or to the PSTN.

This manual describes how to use the optiPoint 410/420 economy/ economy plus/standard S V6.0 when it is connected to Broadsoft.

Some of the features described in this manual are only available because they are provided by Broadsoft. If you are not using the optiPoint 410/420 economy/economy plus/standard S V6.0 in a Broadsoft environment, contact the administrator to obtain the corresponding operating manual.

The optiPoint 410/420 economy/economy plus/standard S V6.0 enables voice communication via the standard Internet Protocol (IP). It is compatible with the signaling stack in compliance with the SIP (Session Initiation Protocol) protocol specification.

The optiPoint 410/420 economy/economy plus/standard S V6.0 can be used just like a conventional telephone – the only difference being that your calls are directed via a data network. The telephone has an Ethernet interface so that when using the TCP/IP protocol, you can make the telephone calls both via your own intranet and via the worldwide Internet.

The optiPoint 410/420 economy/economy plus/standard S V6.0 also supports other standard protocols, which optimizes the data and voice transmission and simplifies the administration of the unit. For example, the administrator can download updates for equipment software or feature enhancements to the optiPoint 410/420 economy/economy plus/ standard S V6.0 via the FTP server.

The optiPoint 410/420 advance S V6.0 features a two-line display and special dialog keys, which allow user-friendly navigation through the menu structure of the unit’s software. A wide variety of features and programmable keys enable you to configure the telephone individually to meet most requirements.

Page 14

Introduction

Features

• Two-line alphanumeric display

• Time and date indication

• Speakerphone and loudspeaker

• Redial and storage of last 20 numbers

• On-hook dialing

• Menu texts in the national language

• 12 function keys which are all programmable on two levels

• 3 dialog keys for menu navigation

• Assignment of selected destination numbers to dialing keys

• Display of the caller’s phone number or name

• Call Deflection, Consultation, Call Transfer, Toggle, Call Holding

• Call Forwarding

• Conferencing (not with optiPoint 410/420 economy)

• Password-protected user settings

• Variable ringer tone, volume, and sequence

• Simultaneous ringing, which alerts you to incoming calls at more than one location

Telephone Types

The administrator can set up the optiPoint 410/420 economy/economy plus/standard S V6.0 as:

• a single-line telephone

• a multiline telephone

Page 15

Introduction

Layout of optiPoint 410/420economy/economy plus/standard

Here optiPoint 420 standard

Loudspeaker for open listening

Handset

Illuminated graphics display, 2 lines of 24 characters each

Key fields – Programmable function keys

Key fields Programmable tion keys

Dialing keypad

Microphone for speakerphone

Dialog keys for scrolling through functions

Dialog key for confirming a function

–

func-

Keys for phone settings

1 With automatic key labelling

2 Not economy und economy plus

Properties of optiPoint 410/420 Telephone Modele economy and standard

Te l e p h o n e Model

Function keys

interface module

Display

lines x characters

Headset-

Mini-Switch

z. B. PC-Interface

Handsfree

operation

Automatic

key labeling

optiPoint 410 economy 4/8 - 2x24 - - - optiPoint 410 economy plus 4/8 - 2x24  -- optiPoint 410 standard 4/8  2x24  - optiPoint 420 economy 5/7 - 2x24 - - -  optiPoint 420 economy plus 5/7 - 2x24  -  optiPoint 420 standard 5/7  2x24 

Page 16

Introduction

Display and Dialog Keys

The optiPoint 410/420 economy/economy plus/standard S V6.0 features a four-line display. In normal mode the Idle menu appears on the display.

14:15 26.09.04 1228 menu >

Time and Date Telephone Number Editable display

Shows telephone menu

14:15 26.09.04 Schmidt menu >

Name; Status (where applicable)

The idle menu displays the time and date in the first line. The telephone number or name is displayed in the second line. The user can define any name for the second line during configuration, such as the user name or the name of the communication platform. The second line provides access to the telephone menu. The arrow icon ">" on the right hand side of the second line indicates that additional functions are available. Any status messages are displayed in this line (if necessary, several are displayed alternately).

If you want to define settings, use the three dialog keys

<, >

, : and the function key "Cancel" to navigate within the hierarchically structured menu system. The menu structure is nested into a maximum of four levels. Within this structure, the second line displays the currently selected menu while the fourth line displays a menu option.

Page 17

Introduction

Keypad

The optiPoint 410/420 economy/economy plus/standard S V6.0 keypad features digits, letters and some special characters. Depending on the selected input mode, you can key in letters and special characters by pressing the relevant key as often as necessary until the required character appears on the display.

Examples of letter inputs are the password, the user name, or FTP download files and file paths respectively.

For example, if you want to enter the letter "R", press "7" three times as "R" is at the third position. For the letter "U", press "8" twice.

Page 18

Introduction

Programm able Keys

optiPoint 410/420 economy/economy plus/standard S V6.0 is equipped with 12 function keys all of which are user-programmable on two levels (the "Stop/Escape" and "Shift" keys should be retained). Five of these keys are pre-assigned in the first level

With the optiPoint 420 advance S V6.00 you also have the option of assig-ning a name to the key which will then be displayed automatically.

Loudspeaker

Redial

Missed Calls

Function Key

Function

Cancel/Rel.

Shift

1 Switch loudspeaker of the base unit on/off.

2 Redial one of the last 20 numbers dialed.

3 Displays the last 20 missed calls and permits selection,

11 Cancel the current action.

12 Shift to the second key level.

Each feature key has a corresponding visual indicator (LED) to indicate the status of the feature.

editing and redial functions.

Page 19

Introduction

Control Keys

The control keys v and u are located to the left of the dialing keypad. Depending on the operating mode you can modify the following settings:

Mode

Incoming call Reduce ring tone vol-

Speakerphone (not with economy/ economy plus)

Handset-controlled call

Setting using the configuration menu and "Audio Settings"

Key u Key

ume

Reduce loudspeaker volume on telephone

Reduce loudspeaker volume on handset

Adjust volume of loudspeaker, handset, key click and ring tone as well as ring tone sequence and melody (confirm with

Increase ring tone volume

Increase loudspeaker volume on telephone

Increase loudspeaker volume on handset

)

Page 20

Operating the Telephone with the Display

Step by Step

Operating the Telephone with the Display

The optiPoint 410/420 economy/economy plus/standard S V6.0 offers all functions on the display in dialog menus which are independent of status. With the three dialog keys you can scroll through the individual functions, select the function you require and activate it. You can also assign enhanced functions to the keys such as destination numbers or shortcuts for certain actions.

You can set up a connection to a specified phone number by pressing the correct the phone number.

key. Use the < key to edit and

Standard Telephone Functions

All the features described in this section are available regardless of whether you use a single-line or multiline telephone.

The keypad is used for dialing phone numbers. You can choose to dial a normal phone number (E.164 phone number) or a URL. The number of digits in an E.164 number and the log-on number for user mobility is restricted to 20 digits. Other numbers such as phone numbers to be dialed are restricted to 24 digits.

Dialing aids and enhanced functions can be activated using individually programmable function keys.

Examples of dialing aids and enhanced functions:

• Redial

• Selected dialing

• Repertory dialing

• Abbreviated dialing

• Handsfree operation

•Mute

• Speed dialing (Broadsoft function)

• Last number redial

You can use dialog menus to perform most other actions. You can activate Broadsoft functions using the feature codes, which consist of an asterisk (*) combined with a one or two-digit number.

Page 21

Operating the Telephone with the Display

Multiline Functions

Some functions and features are only available to you if the administrator configured your telephone to support multiple lines. The following are some examples of special multiline telephone features:

• Line keys

• Manual hold

• Multiline priority

• Visual indicators for line key status

Most features are common to single-line and multiline telephones, but some features function in a slightly different manner depending on the telephone type. In this manual, these differences are described in the same section that describes single-line telephone features.

If a Broadsoft Server is used, "MultiLine" is also called "Shared Call Appearance".

Function Selection

A function is selected with the keys key. The arrow icon (>) in the second line indicates that additional functions are available. In idle mode, there are no menu options available (no prompt).

At the end of the menu list the > key goes to the beginning of the list, and at the beginning of the list the

When you select a function using the : key, you are led step by step through the call procedure until all parameters have been entered.

or > and confirmed with the

key goes to the end of the list.

Page 22

Operating the Telephone with the Display

Step by Step

Incoming Calls

The Telephone rings giving the set call signal  page 97.

If calling party information (name, number, or both) is transferred, it appears in the display.

If you are defining settings on the telephone when a call arrives, the process is paused. After the telephone conversation, the telephone automatically returns you to the point in the menu structure you were in before the call.

Refer to  page 52 for information to answer incoming pickup group calls.

u or v Set call volume. To raise or lower the volume, press the

Answer call? >

Loudspeaker

u or v Adjust volume. To raise or lower the volume, keep

Answering a Call With the Handset

n Lift the handset.

relevant key until the desired volume is set.

Answering a Call Without the Headset (Speakerphone Mode)

You can’t use this function with optiPoint 410/ 420 economy/economy plus

The telephone rings. The caller is displayed on the screen.

: Confirm

Press key. LED lights up. Speakerphone mode.

pressing the keys until the desired volume is set.

Notes on speakerphone mode:

• Tell the other party that you are using speakerphone mode.

• The speakerphone works bests at a low receiving volume.

Page 23

Step by Step

Operating the Telephone with the Display

• The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx. 20 inches).

• If the other party cannot hear you, please check with your service personnel whether your microphone was deactivated via the configuration settings.

On multiline telephones, the line being signalled is automatically selected when you lift the handset. If more than one line is alerting, you are connected to the line that has been ringing the longest.

If you want to override the automatic selection, press the applicable line key before you go offhook.

Ending a Call

Loudspeaker

Press key. LED goes out.

Cancel/Rel.

Press Cancel/Rel.

Disconnect? >

> : Select and confirm.

If the call has been terminated by the other party, the message "Cleared"

Switching to Speakerphone Mode

You can’t use this function with optiPoint 410/ 420 economy/economy plus

Prerequisite: You are conducting a call with the handset.

Loudspeaker

and t Hold down the key while replacing the handset. Then

release the key. Proceed with the call.

appears in the display.

Loudspeaker

Country Options set to US

In case you have set the country options to US, you do not have to hold the loudspeaker key to switch to speakerphone mode while replacing te handset.

Press key.

t Replace the handset and proceed with the call in spea-

kerphone mode.

Page 24

Operating the Telephone with the Display

Step by Step

Switching to the Handset

Prerequisite: You are conducting a call in speakerphone mode.

n and s Lift the handset. Continue the call.

Open Listening During the Call

You can allow other people in the room to join the telephone conversation. Inform the party at the other end of the line that you are switching to loudspeaker.

Prerequisite: You are conducting a call with the handset.

You can’t use this function with optiPoint 410/ 420 economy/economy plus

Activating this function:

Loudspeaker

Press key. LED lights up.

Deactivating this function:

Press key. LED goes out.

Refusing a Call

You can refuse an incoming call. If the number of the caller is transmitted, it is stored in the Missed Calls list so you can call that person back at a later date.

Refuse call? >

> : Select "Refuse call" and confirm.

The display returns to the idle menu.

The person calling receives a negative response.

Deflecting a Call

You can deflect an incoming call to another destination.

Deflect call? >

> : Select "Deflect call" and confirm.

Dial? >

: Confirm your entry.

o Enter the destination number.

Page 25

Step by Step

Operating the Telephone with the Display

A message informing you that the call has been deflected appears in the display.

The deflected call is stored in the Call Log under "Forwarded calls".

Second Call

If the "Call waiting" function is activated ( page 66) and your are currently making a call, you can pick up another call. The caller hears the on-hook signal, you hear the call waiting signal.

Accepting a Waiting Call

You are conducting a call. A second call is indicated in the display and you hear a call waiting signal.

Answer call? >

Disconnect and return? >

> : Confirm to end the call and return to the first party. The

: Confirm query.

You can talk with the second party. The connection with the first party is held.

first party connection is displayed again.

To activate or deactivate the "Call waiting" function, see  page 66.

Refusing a Waiting Call

On multiline telephones, incoming calls can only be refused via the prime line.

You can refuse a waiting call.

You hear the call waiting signal and the number of the waiting party is displayed.

Refuse call? >

> : Select "Refuse call" and confirm.

The waiting party receives notification of the refusal and the call with the first party is redisplayed.

The refused call is stored in the Missed Calls list.

Page 26

Operating the Telephone with the Display

Step by Step

Deflecting a Waiting Call

You can deflect a waiting call to another phone number.

You hear the call waiting signal and the number of the waiting party is displayed.

Deflect call? >

> : Select "Deflect call" and confirm.

o Enter the destination telephone number.

Dial? >

: Confirm your entry.

The first party connection is displayed again. The deflected call is stored in the Missed Calls list.

Connecting a caller

Prerequisite: You have answered the second call ( page 25).

Join? >

> : Select and confirm. The party on hold and the second

caller are connected. You can now replace the handset or redial.

Transfer a second call

You can transfer the second call to a third party.

Prerequisite: You have answered the second call ( page 25).

Transfer? >

> : Select and confirm.

Dial? >

Hold? >

> : Select and confirm. The second call is held.

: Confirm.

o Enter the number of the third party to whom the se-

cond call is to be transfered.

The call is transferred immediately to the third party. You are connected to the first party again

Putting second call on hold

If you have taken a second call, you can also place it on hold, e.g. in order to consult with someone in the same room. In this case both parties are put on hold.

Prerequisite: You have answered the second call ( page 25).

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Step by Step

Operating the Telephone with the Display

Reconnect? >

: Confirm in order to return to the second call.

You can also terminate or transfer the second call now or speak to the other parties in turn.

Answering a Call On Another Line

If you are making a call on a multiline telephone, incoming calls on other lines are signalled by a line key.

The administrator can configure one of the following options for your telephone:

• No ring when active on the telephone

• An advisory tone (a quieter ring tone than usual) while you are conducting a call

To answer a call on another line, you can press the line key that is alerting. The current call is automatically placed on hold. You can also refuse or deflect the call as described on  page 25.

Holding a Call

You can use this function to put a current call on "hold" to prevent the party at the other end of the line from hearing an internal consultation for instance.

The "Hold" function must be activated by the administrator.

If you have a multiline telephone and proceed as described in this section, the held party can be picked up by any other multiline user with the same line key. If you do not want the held party to be picked up, you must put the party on "Consultation hold"  page 40.

Using the Menu

Prerequisite: You are in the middle of a call.

Hold? >

> : Select and confirm.

The call is placed on hold. The held party’s number and the message "On Hold" appear on the display.

After a configurable time interval, a double tone signal reminds you that the party is still on hold and the message "Still on Hold" appears on the display.

Page 28

Operating the Telephone with the Display

Step by Step

If the held line is displayed on one or two other multiline telephones, the double tone is signalled on all of these telephones.

Reconnect? >

60101

: Confirm this option to resume the held call. You may

now either initiate a consultation call or terminate the call.

Using the Line Keys

If you have a multiline telephone, you can use the line keys to place calls on manual "hold".

Prerequisite: You are in the middle of a call.

Press the key associated with the line that is in use.

• The line key LED blinks.

• The line’s LED indicates the hold status on all connected multiline telephones.

• Any user with an appearance of the held line can press that line key and retrieve the call from hold.

Manual hold cannot be used with a consultation hold or after a waiting call has been answered.

Transferring a Call

You can transfer your current call to another party with or without consultation.

Transferring without Consultation

Transfer? >

> : Select and confirm.

o Enter the telephone number of the party to whom the

call is to be transferred.

Dial? >

: Confirm.

The call is transferred with the message "Transferring" and the confirmation "Call transferred" to the second party. You can now replace the handset or dial a new number.

Page 29

Operating the Telephone with the Display

Step by Step

Transferring with Consultation

Proceed as follows to announce the transfer beforehand.

Consultation? >

> : Select and confirm (see also  page 40).

o Enter the telephone number of the party to whom the

call is to be transferred.

Dial? >

: Confirm.

The party answers

s Notify user of call transfer.

Complete Transfer? >

> : Select and confirm (you may also simply replace the

handset to connect the parties).

The display indicates that the parties have been connected. Replace the handset.The other party still has not answered.

The other party still has not answered

You do not need to wait until the second party has answered in order to transfer the call (see also  page 82).

Complete Transfer? >

: Confirm. The call is transferred with the message "Call

transferred".

If the second party does not answer, you are recalled by the first party.

Page 30

Operating the Telephone with the Display

Step by Step

Making Calls

You can enter a phone number with the handset off- or on-hook.

Dialing Following Line Seizure

If you have activated the function Busy when dialing (see  page 81), you cannot be interrupt-

ed by an incoming call. The caller hears busy tone.

Line 1

If you have a multiline telephone and want to make a call on a specific line, press the appropriate line key. If you do not do so, the telephone automatically selects an idle line.

n Lift the handset.

Redial the last number.

Redial 72261496? >

> : Select and confirm. The number is dialed and the con-

nection is set up.

or Dial the number.

o Enter the phone number and

Dial? >

Please dial Name? >

> : Select and confirm.

: Confirm.

or Select name

o Enter the party's URL (for entering text, see

 page 193).

Dial? >

: Confirm.

If the telephone is expecting input, you can also press a function key to which a dialing destination has been assigned, such as the Redial, Missed Calls key or a repdi- al key. Refer to  page 45 for information about fea- tures that simplify dialing.

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Step by Step

Operating the Telephone with the Display

Dialing Before Line Seizure

o Enter the phone number.

Dial? >

Loudspeaker

: Confirm your entry.

Press the Loudspeaker key.

or Wait until the Auto Dial Timer has timed out.

The number is dialed and the connection is set up.

If you are using a dial plan and have set Hot-Key- pad (see  page 80), dialing takes place auto- matically as soon as the character string entered matches an entry in the dial plan.

Using DTMF Tone Dialing

During a call, you can use DTMF tone dialing to operate answering machines, voice mailboxes, and so on. Depending on the dialing key pressed, different key sequences are sent out. The keys 0 - 9, the asterisk (*) key, and the hash (#) key can be used.

Refer to the operating instructions for the answering machine, voice mailbox, or other device for the specific tones needed to operate it correctly.

Page 32

Operating the Telephone with the Display

Step by Step

Call Log

The Call Log menu contains four lists for:

• Missed calls

• Dialed calls

• Received calls

• Forwarded calls

The Call Log contains up to 20 of the last parties stored for the relevant list. The following call details are stored:

• Phone number/name depending on available data

• The number of call attempts from each user (max.

• The date and time of the last call attempt from each

To ensure that entries can be saved in the "Missed Calls" and "Received Calls" lists, the Caller ID must be displayed as a name, number or both.

99)

user

This is not the case if:

• "No display" is set for "Call display" ( page 68).

• The caller ID was not transferred.

Entries are only saved in the "Forwarded calls" list if the administrator has enabled the save function.

On multiline telephones only callers calling the prime line are logged in a missed calls list.

Page 33

Operating the Telephone with the Display

Step by Step

Displaying the Call Log

02=Call Log? >

> : Select and confirm.

Select list

1=Missed calls? >

: Confirm.

2=Dialled calls? >

> : Select and confirm.

3=Received calls? >

> : Select and confirm.

4=Forwarded calls? >

> : Select and confirm.

The lists are sorted chronologically, with the most recent entry first.

You can scroll through the lists using the

and > keys. You can also use the letter keys to jump to the first entry that begins with the relevant character.

Select entry

Select the entry you require from the relevant list.

3=543219876? >

> : For example, select the third entry and confirm.

2=Details? >

> : Select and confirm.

Display details

You can display details for the selected party.

The display shows the date and time of the call. If the same call has been entered repeatedly, the date and time of the last call appear in the display.

Page 34

Operating the Telephone with the Display

Step by Step

Call party

Once you have selected the required party, you can proceed as follows to make the call.

1=Dial? >

> : Select and confirm.

Dial? >

> : Confirm - the call is connected.

Delete party from list

You can delete the selected party from the list if you no longer require the entry.

3=Delete? >

> : Select and confirm. The current entry has been deleted

and the numbering of subsequent entries moves up in the list.

Delete all parties from list

You can delete the entire list for any entry. To do this, select the following option.

4=Delete ALL? >

> : Select and confirm. All entries in the current list are de-

leted.

Select next/previous entry

If you have selected a party, you can use the following options to scroll to the next/previous party.

5=Next entry? >

> : Select and confirm.

6=Previous entry? >

> : Select and confirm.

Press the "Cancel/Rel." key or select 0=End to quit the Call Log.

Page 35

Step by Step

Operating the Telephone with the Display

"Missed calls" Key

If the "Missed Calls" list contains new entries that have not yet been displayed, the LED for the "Missed calls" key blinks. While you are checking the list, the LED lights continuously. When you exit, the LED only blinks if a new missed call entry has not yet been accessed.

Prerequisite: The key has been configured ( page 88).

Missed Calls

Repeat Dial

Press key to display the "Missed Calls" list immediately ( page 33).

Redial Key

You can also use the redial key to display a list of the last 20 numbers dialed.

The last 20 numbers dialed are automatically stored, regardless of which line was used to place the call. If the dialed party was busy or did not answer, you can redial the number without having to re-enter the number for your next attempt. The number dialed last is the first one in the list.

Prerequisite: The key has been configured ( page 88).

Press key to display the "Dialed calls" list immediately ( page 33).

Page 36

Operating the Telephone with the Display

Step by Step

Call Forwarding

To manage your telephone, you can have calls forwarded to another telephone.

Prerequisite: The call forwarding function is active  page 65.

The Broadsoft also provides switch-based call forwarding features. These features are described on  page 65. However:

• You should not use these phone-based call forwarding features together with the Broadsoft call forwarding features.

• Using the phone-based call forwarding features gives you greater control over your call forwarding.

Three types of call forwarding can be programmed using the Forward menu:

• Unconditional

• On no reply

•On busy

Due to its immediate effect, the unconditional type of forwarding has a higher priority than the no reply and busy types. Calls that are being actively forwarded are displayed in the status list ( page 62). Please note that a key which has been assigned the call forwarding function provides a shortcut to the number to which calls are currently being forwarded.

If the administrator has activated the function for logging forwarded calls, these calls will be listed in the "Forwarded calls" log ( page 33).

Checking Forwarding Status

The three types of call forwarding can have the following states:

• Not programmed

• Not active

• Active

03=Forward? >

> : Select and confirm. The status is displayed.

To check the current state, scroll to the Forward menu.

You will find an overview of the options here from  page 197.

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Step by Step

Operating the Telephone with the Display

1=Unconditional? >

: Confirm.

2=On no reply? >

> : Select and confirm.

3=On busy? >

> : Select and confirm.

The following messages may appear:

• "Not set" – not programmed

• "Not active" – programmed, but deactivated  page 38

•"Active" – programmed and activated  page 38

Activating/Deactivating Call Forwarding

Prerequisite: A forwarding destination is programmed ( page 38).

Switch off call forwarding

03=Forward? >

> : Select and confirm. "Active" displayed.

1=Unconditional? >

: Confirm (or select and confirm "2=On no reply" or

"3=On busy").

2=Switch off? >

> : Select and confirm. Forwarding is "Not active".

Activate call forwarding

03=Forward? >

> : Select and confirm. "Not active" is displayed.

1=Unconditional? >

: Confirm (or select and confirm "2=On no reply" or

"3=On busy").

3=Switch on? >

> : Select and confirm. Forwarding is "Active".

Page 38

Operating the Telephone with the Display

Step by Step

Programming Call Forwarding

If you select a forwarding function that is not programmed, the "New/change target" menu option automatically appears, which permits you to specify a destination address. Currently active or not active forwards can also have their destination addresses changed. To do this you must change default menu option "Switch on" or "Switch off" to "New/change target" using the arrow keys. These scenarios are described below. Note the "Cancel" function key can be used at any time to revert to the previous level.

Specify and activate forwarding destination

03=Forward? >

> : Select and confirm. "Not active" is displayed.

1=Unconditional? >

1=New/change target? >

1=Use keypad? >

Complete? >

: Confirm (or select and confirm "2=On no reply" or

"3=On busy"). "Not set" is displayed.

: Confirm : Confirm "1=Use keypad" to enter numeric values only

(or select and confirm "2=Use editor" to enter alphanumeric text).

o Enter the destination telephone number. Delete exist-

ing numbers by means of the

: If complete, confirm the entry. The forward is set and

active.

If unconditional call deflection is active in the idle state, the fourth line of the display toggles between Menu and the programmed forwarding destination, such as ">01928005".

key, if necessary.

Page 39

Operating the Telephone with the Display

Step by Step

Changing the Forwarding Destination

03=Forward? >

> : Select and confirm.

1=Unconditional? >

1=New/change target? >

1=Use keypad? >

Complete? >

: Confirm (or select and confirm "2=On no reply" or

"3=On busy"). "Active" is displayed for example.

: Confirm : Confirm "1=Use keypad" to enter numeric values only

(or select and confirm "2=Use editor" to enter alphanumeric text).

o Change the destination number. If necessary, delete ex-

isting numbers beforehand using the

: Confirm entry if correct. The new destination is set and

the current status of the forward is preserved.

key.

Page 40

Operating the Telephone with the Display

Step by Step

Consulting with a Second Party

During a call, you can consult with a second party while placing the first party on "hold".

You can transfer the call which is on hold to the second party – even if the latter has not yet answered (see  page 29).

If you have a multiline telephone, you can also use the manual hold feature to place the call on the active line on hold while you perform other actions  page 27.

• If you have placed a party on "consultation hold", you cannot initiate "manual hold".

• If you are in the "manual hold" state, you cannot initiate a "consultation hold".

Consultation? >

Please dial #? >

Dial? >

Introducing Consultation

Prerequisite: You are in the middle of a call.

: Confirm : Confirm.

o Enter the number of the second party to be called.

: Confirm to dial the number.

The connection is set up and displayed.

You can terminate the dialing process with the Cancel key during input of the number and then return to the first party.

Page 41

Step by Step

Operating the Telephone with the Display

Canceling Consultation Hold

If the other party does not pick up:

Disconnect and return? >

: Confirm to disconnect the active connection.

You are reconnected with the first party.

If the other party picks up:

: Conduct your consultation.

Confirm in order to return to the first party.

You can alternate between the two parties  page 41, or set up a conference call  page 42.

Alternating Between Two Parties

Prerequisite: You are conducting a consultation call ( page 40).

Alternate? >

> : Select and confirm. You are reconnected with the first

party.

Alternate? >

> : If necessary, choose "Alternate" and confirm. The sec-

ond connection is displayed.

Canceling consultation hold

Disconnect and return? >

> : Select and confirm.

Page 42

Operating the Telephone with the Display

Step by Step

Conferencing

You can’t use this function with optiPoint 410/ 420 economy/economy plus

This feature is sometimes known as three-way calling.

Prerequisite: You are conducting a consultation call ( page 40).

Introducing the Conference

Prerequisite: You are conducting a consultation call ( page 40).

Create local Conf.? >

> : Select and confirm. The following appears in the dis-

play: "Creating local Conf.

"In Conference" appears on the display.

Ending the Conference

Changing back to single-line calls

Local Conf. disconnect? >

> : Confirm.

You are reconnected with the first party. The second party is placed on hold. You can now:

• alternate between the two parties;

• connect the two other parties (transfer);

• re-enter the conference call;

• terminate the active call – you are connected to the second party.

or End both calls using the menu

Clear both calls? >

> : Select and confirm. Both calls are terminated, and the

display shows "Cleared". You can start a new call.

or End both calls by hanging up

Prerequisite: "Allow Join in conference" was deactiva- ted by the service personnel.

t Replace the handset or press the loudspeaker key (in in

speakerphone mode). The display shows "Cleared". You can start a new call.

or Connect the two other parties using the menu

Prerequisite: "Allow Join in conference" was activated

by the service personnel.

Page 43

Operating the Telephone with the Display

Step by Step

Join? >

> : Select and confirm. The display shows "Transferring"

and then "Calls joined". You can start a new call.

or Connect the two other parties by hanging up

Prerequisite: "Allow Join in conference" was activated

by the service personnel.

t Replace the handset or press the loudspeaker key (in in

speakerphone mode). The display shows "Tr a n s f e r r i n g " and then "Calls joined". You can start a new call.

Page 44

Operating the Telephone with the Display

Step by Step

Recording a Call

You can record important calls to be able to supply evidence about the exact wording of an order (e.g. for banking transactions).

Prerequisite: The connection to ASC Call Recording (EVOip) was entered at your telephone by the service personnel  page 82.

During a call either

press the Record key that was set up

Start Recording? >

> : select and confirm. The recording is started, and the

display shows "Recording" and the number of the other party. The other party is notified via an audio note that the call is being recorded (has to be set up by the service personnel).

Stop Recording

Press the Record key

Stop Recording? >

> : select and confirm. The recording is stopped.

The recording is also stopped if the call is terminated.

Searching for and replaying the calls can e.g. be done using the widely known ASC applications POWERplay, WEBplay, or INSTANT WEBplay.

Page 45

Step by Step

Operating the Telephone with the Display

Dialing Aids

The optiPoint 410/420 economy/economy plus/standard S V6.0 provides you with a number of dialing aids and memory functions to facilitate you in making calls and administering numbers.

Dialing with Selected Dialing Key

You can assign frequently dialed numbers to function keys ( page 88). When you press one of the "selected dialing keys", the stored number is shown in the display, and you can set up a connection.

Prerequisite: The idle menu is displayed.

Frank Miller

Dial? >

Press the assigned selected dialing key. The stored number or name is displayed.

: Confirm the number; The connection is established.

Using Auto Dial Timer

Following expiry of a configurable delay interval, auto dialing occurs after the last dialed digit is entered. This can happen in the following circumstances:

• Dialing in idle mode

• Deflecting an incoming call

• Making a consultation call

• Transferring an answered call.

The delay time can be shortened as follows:

• Pressing the os.

• Lifting the handset. This is only applicable after predialing when the phone is idle or if the user has entered the digits for a consultation call and the handset is on hook.

• Pressing the Loudspeaker key. This is only applicable after pre-dialing when the phone is idle and the loudspeaker LED is off or if the user has entered the digits for a consultation call and the loudspeaker LED is off.

key. This is applicable in all scenari-

Page 46

Operating the Telephone with the Display

Step by Step

Using Abbreviated Dialing

If an emergency number has been programmed by the administrator, the delay time for this number is reduced to 1 second.

The default setting for the delay time is 6 seconds. If necessary, you can change this value  page 69.

The automatic dialing delay does not function if you are using a dial plan and have set Hot-Key- pad (see  page 80). Dialing takes place auto- matically as soon as the character string entered matches an entry in the dialing plan.

To simplify the dialing process, you can call twelve abbreviated dial numbers. You can program a user number for each abbreviated dialing number  page 83.

Using Abbreviated Dialing to Make Calls

Abbrev. dialing

Press the Abbreviated Dialing function key.

The number for the abbreviated dial number 1 is displayed.

1) 08972228596_? >

> : Scroll to the desired abbreviated dialing number and

confirm.

o Enter the required single-digit abbreviated dialing num-

ber

2) 5618239758? >

Dial? >

: Confirm.

: Start the dialing process.

Storage locations for abbreviated dialing numbers that have not yet been programmed are displayed as "Not programmed".

Page 47

Step by Step

Operating the Telephone with the Display

Using Notebook Functions

If the last number dialed was busy, or if the called party has not picked up, or if you wish to note down the number of the remote user, then you can store the telephone number electronically and call it again at a suitable time (max. 24 alphanumeric characters). Both parties can store the number of the other party. The notebook can also be used outside a call simply for recording a number to be recalled subsequently. In this case the currently stored number is displayed by default and can be edited using the cursor keys and keypad.

Storing a number

Prerequisite: You are conducting a call.

The current call is displayed.

Notebook

Store? >

Notebook

Dial? >

Press the Notebook function key.

: The other party’s number is displayed. Confirm "Store"

to store the number.

o Enter another number of your choice and confirm.

"Entry stored" saved.

Calling a stored number

The idle display appears.

Press the Notebook function key.

The stored number is displayed.

: Start the dialing process.

confirms that the number has been

Page 48

Operating the Telephone with the Display

Step by Step

Using Repdial Keys

The Repertory Dialing function is similar to selected dialing. However, it can also incorporate dialing control functions at any point within the repertory dialing sequence. The Broadsoft automatically detects whether the digits represent an IP address, a number, or a URL.

Control Function Action During Dialing

OK <OK> Any characters following this

Pause <PA> Waits 3 seconds before sending

control function are sent immediately after the call has been answered, and are sent as DTMF.

any characters following this control function.

Consultation <CS> Establish a consultation call at

this point.

Clear <CL> Clear the current call at this

point.

Procedure for programming Repdial keys, see  page 90.

Page 49

Step by Step

Operating the Telephone with the Display

Voice Messages

The "Messages" menu displays the number of voice messages that have been recorded in the mailbox.

09=Voice messages? >

: Confirm.

If any messages are present, the number of messages is shown at the top right of the display. For example, 3/1 (2/1) means:

• 3 messages, 2 of which are new

• 1 old message

Retrieving Messages

1=Call message centre? >

> : Select and confirm.

Dial? >

: Confirm.

You are connected to the message center and can retrieve your messages.

Viewing Message Details

You are in the "Messages" area.

2=Details? >

> : Select and confirm.

New: 3 Old: 1 >

New: 2 Old: 1 >

> : This is displayed to indicate the number of new and old

This is displayed to indicate the number of new and old voice messages for instance.

urgent messages for instance.

Use the Mail" and "Urgent Messages". Use the

to the main menu.

< and >

keys to toggle between "Voice

key to return

Page 50

Operating the Telephone with the Display

Step by Step

Deactivating the Ringer

If you do not want to be disturbed by an incoming call ringing, you can deactivate the ringer.

Prerequisite: A function key must be configured (see  page 88).

Ringer off

Press the Ringer off key. The LED is on.

This setting remains in effect as long as the LED is on.

If there’s an incoming call, the ringer sounds one time and then remains mute.

The Ringer off LED blinks.

To deactivate the function, press the "Ringer off" key again.

The LED goes out.

Activating Do Not Disturb

Another way of avoiding disruptive incoming calls is to activate the Do Not Disturb function. When this function is activated, your telephone will not ring for incoming calls. The caller will hear the busy tone.

04=Do Not Disturb? >

> : Select and confirm.

Switch on? >

Switch off? >

: Confirm. The new setting is displayed.

If you have a multiline telephone, this function is only available for the prime line.

Prerequisite: Do Not Disturb must be permitted, otherwise the menu option will not be available (see  page 72).

Activating/Deactivating Do Not Disturb

If the word "or" is blinking in the idle display, the message "Do not Disturb - set" is displayed.

Page 51

Step by Step

Operating the Telephone with the Display

Using a Key to Activate/Deactivate Do Not Disturb

Prerequisite: A function key must be configured (see

 page 88).

Do Not Disturb

Press the Do Not Disturb key. The LED is on.

This setting remains in effect as long as the LED is on.

If there is an incoming call, the caller hears busy tone. However, calls for pickup groups will still be put through.

The Do Not Disturb LED blinks.

To deactivate the function, press the "Do Not Disturb" key again.

The LED goes out.

Do Not Disturb can also be switched on or off by pressing the Do Not Disturb key during a call.

Page 52

Operating the Telephone with the Display

Step by Step

Using Group Features

To help with handling certain types of calls, your telephone can be part of a pickup group, a hunt group, or both.

Call Pickup Groups

The administrator can combine several telephones to form a pickup group. If your telephone belongs to a pickup group, you can pick up calls for another group member. If you want another group member to handle a call, you can also ignore the call. After you do so, your telephone stops ringing and returns to idle state.

Hunt Groups

The administrator can merge several telephones to form a hunt group. If your telephone belongs to a hunt group, the Broadsoft routes calls for members of your group according to rules defined by the administrator. Hunt groups provide a simple way to distribute calls among a group of stations.

If you want another group member to handle a call, you can also make your telephone appear busy to the hunt group. After you do so, your telephone does not receive hunt group calls.

Page 53

Step by Step

Operating the Telephone with the Display

Surviveability

If a fallback system was set up for your Broadsoft, you will still be able to use your telephone and the functions of the outage system in case of e.g. a power outage.

If your telephone has no connection to the Broadsoft, it will automatically connect to the fallback system. The message "Temporary limited mode" is displayed.

While you are using the fallback system, the following functions are not available:

Hot- and Warmline Function

Your service personnel can set up a hot or warm line for your or a specific telephone.

If you pick up the receiver or press the loudspeaker key on this telephone, the preset number is dialled

• immediately in case of a hot line;

• after a preset period of time in case of a warm line.

Examples:

• The elevator telephone is set to immediately dial the front desk’s telephone number.

• The telephone next to an in-patient’s bed is set to dial the ward’s telephone number after e.g. 1 minute if no other number is dialled.

Page 54

Operating the Telephone with the Display

Step by Step

Multiline Telephone – Introduction

The following sections provide an overview of the concepts and features specific to your telephone if the administrator has configured it as a multiline phone — a telephone that supports more than one line.

Most features are common to single-line and multiline telephones, but some features function in a slightly different manner depending on the telephone type. In this manual, these differences are explained in more detail with the relevant function.

Lines and Line Keys

A line is the representation of a valid SIP address of record (AoR) and the context for establishing SIP connections. Multiline telephones permit the connection of more than one line. The term "line key" refers to lines that are connected to more than telephone.

Although only one call at a time can be connected to the handset or loudspeaker, several calls may be assigned to the multiline telephone. These calls are either placed in a queue or signalled as incoming calls on the telephone.

Line keys are used to select different lines. Lines should not be assigned to the Cancel or Shift keys because these keys are required for other purposes. This means that each multiline telephone can have up to ten line keys.

You can use the LED associated with the line key to determine the state of the line—for example, ringing, hold, consultation. The LED shines, blinks, flickers or flickers weakly to indicate the relevant line status. For further information on line key status indications, see  page 204.

Page 55

Step by Step

Operating the Telephone with the Display

Types of Lines

The following are the types of lines:

• Private line: A line that is only accessible to one telephone.

• Shared line: A line that is accessible to multiple telephones.

The LED associated with the line key indicates the status of a call on the line regardless of whether the call is conducted on this particular multiline phone or on another multiline phone on which the shared line is also displayed.

Line Types

The available lines can be used as described below. Regardless of the line usage, all of these lines can be either private or shared.

• Prime line: Every multiline telephone has one prime line. This line generally uses your public number, which means that you receive your incoming calls on this line. A prime line can be private or shared. Some features are only applicable to the prime line to ensure that conflicting feature settings between different multiline telephones on the same shared line cannot occur.

• Secondary line: Every multiline telephone can have additional lines, which are prime lines of other multiline telephones.

• Phantom line: The difference between a phantom line and other line types is that it is not the prime line on any telephone. Phantom lines are particularly useful for deflecting calls. The administrator can configure your prime line so that it switches to a phantom line if a second call is incoming. If you are speaking with a second party, this configuration allows you to hold, transfer or deflect the call.

Page 56

Operating the Telephone with the Display

Step by Step

Lines

Basically every line in a multiline telephone functions as an individual telephone so that all features on "singleline" telephones can be transferred to each individual line. As soon as a line is active, the relevant details are displayed.

Although a multiline telephone supports simultaneous use of several lines, it functions in almost the same way as a single-line telephone. The difference with a multiline telephone is that the line is selected automatically.

With multiline telephones, however, you can also manually select the line using the line key that has been assigned to it. For an explanation of the line key status indication please see page  page 204.

Line Seizure

A multiline telephone line is seized if the line key LED is lit, blinking or flickering and information about the line appears in the display.

You can change the mode as follows:

• Pressing a line key to seize the line.

• A line is seized with an incoming call.

• A line is free when it becomes idle or is put on hold manually.

• The multiline telephone selects another suitable line for seizure. If a suitable line is not available, a line is not seized.

• A line remains seized even when a connection is released following consultation.

All procedures that were initiated via the menu or the function keys refer to the line that is seized. All audio functions (for example when toggling between handset and speakerphone mode) apply to the active line.

If you have seized a secondary line, this line remains reserved for you to dial for a period of time programmed by administrator. During this time the line cannot be seized by another party whose telephone is also programmed to use the secondary line.

Page 57

Step by Step

Operating the Telephone with the Display

Using a Multiline Setup

Incoming Call (Ringer or Call Waiting Tone)

The optiPoint 410/420 economy/economy plus/standard S V6.0 rings with the set ring tone page 97.

If information about the calling party is transferred (name, number or both), it appears on the display.

n You can now lift the handset and talk with the person

calling.

On multiline telephones, the line being signaled is automatically selected when you lift the handset. If more than one line is alerting, you are connected to the line that has been ringing the longest.

Answer call? >

Line

: Confirm Answer call and then lift the handset or use the

speakerphone.

Press the blinking line key before you lift the handset or before using the speakerphone.

Outgoing Calls

Off-hook dialing

Initiate a call by:

• Pressing a free line key on the multiline telephone

• Pressing the Loudspeaker key

• Lifting the handset

On-hook dialing

You can start entering the number immediately. The connection is established via the next available line.

Page 58

Operating the Telephone with the Display

Step by Step

Existing Connection

The following options are available when you answer a call on a line (see  page 57):

• Use the line in the same way as a single-line tele-

• Place the line on hold manually.

Using the line in the same way as a single-line telephone

Example:

phone.

Consultation? >

Line

Holding? >

Line

: If you have answered the call on one line, you can now

use all of the functions that are available for a call on a single-line telephone:

• Place the call on consultation hold and pick it up on another phone

• Deflect the call (see  page 24)

• Transfer the call (see  page 29)

• Consult with another party (see  page 40)

• Pick up a waiting call (see  page 25)

• Alternate between two calls (see  page 41)

• Join a conference call (see  page 42)

Placing a call on hold manually

You can put an active call on hold using the line key.

Press the illuminated line key.

: Confirm.

Only the two following options are available:

• Press the line key to reconnect the call.

• Press another line key to call another party for example.

Page 59

Step by Step

Operating the Telephone with the Display

Making Calls with Multiple Lines

Accepting a second call on the same line

While you are on a call, an incoming call is indicated by ringing or blinking on another line key.

Line 2

Line 1

Line 2

Press blinking line key 2. The first line switches to "manual hold" mode and you are connected with the caller.

When you have finished the call on the second line, you can pick up the first call by pressing Line 1.

Press the relevant line key to put the current line on "manual hold". Details about the caller on the second line are displayed and you are prompted to answer this call.

When you have finished the call on the second line, you can pick up the first call by pressing the appropriate line key.

Incoming call on another line while dialing

o You are dialing a number.

Another line key rings or blinks to indicate an incoming call.

Line 2

Answer call? >

Refuse call? >

Deflect call? >

You now have the following options:

• Press the key or confirm "Answer call" to accept the

call – the line on which the number is being dialed is put on hold. Then: – Hold the call – you revert automatically to dialing.

– End the call – you revert automatically to dialing.

: • Refuse the call – you revert automatically to dialing. : • Deflect the call – you revert automatically to dialing.

Page 60

Operating the Telephone with the Display

Step by Step

Advanced Cancel Key Function

For multiline telephones, the Cancel key function applies to the relevant active connection.

Generally when the Cancel key is pressed, the call being conducted by the party is terminated. With the exception of the situations described below, the relevant line then becomes free.

• In consultation hold: the party is reconnected with

• When using the handset: the user hears the dial

The following then applies:

• In the case of a simple connection between two par-

• If a holding party whose call has been put on hold

• If a party that is calling another party, presses Can-

• If a party presses Cancel during call waiting, the call

the original party.

tone.

ties: if one of the parties presses the Cancel key, the connection is terminated and the line reverts to idle state (on-hook) and the dial tone is heard (offhook).

presses Cancel, the call on hold is terminated and the line reverts to idle state (on-hook) and the dial tone is heard (off-hook).

cel during the course of the outgoing call, the outgoing call is terminated and the line reverts to idle state (on-hook) and the dial tone is heard (off-hook).

is terminated and the line reverts to idle state (onhook) and the dial tone is heard (off-hook).

An incoming call cannot be refused by pressing the Cancel key.

Page 61

Step by Step

Customizing the Telephone

This chapter describes the settings for the optiPoint 410/420 economy/economy plus/standard S V6.0 - including the language used for menu guidance, date and time, dialing mode and audio settings for instance.

Accessing the Setup Menu

All settings are performed in the "Setup" menu, which you can access as follows:

Prerequisite: The idle menu is displayed.

05=Setup? >

> : Select and confirm.

Customizing the Telephone

2=Configuration? >

> : Select and confirm.

You will find an overview of the options here from  page 197.

0=End? >

> : Select and confirm to quit the menu.

As soon as you lift the handset, you exit the "05=Setup" menu automatically.

All menus and menu items are preceded by a number. If you use the menu structure given at the end of this chapter, you can navigate within the menus faster by entering the numbers.

The sub-menus "2=Configuration" and "3=Local functions" in the "05=Setup" menu can be protected by a user password  page 84.

The individual menus are described in the following sections:

• Settings  page 62

• Configuration  page 62

• Local Function page 83

• Assigning Function Keys  page 88

• Audio Settings  page 95

Page 62

Customizing the Telephone

Step by Step

Settings

The Settings menu is dynamic, i.e. it only appears with specific information on the status of the telephone, such as:

• Call forwarding active

• User status set

Prerequisite: You are in the "Setup" menu  page 61.

1=Settings? >

: Confirm in order to view the details of the current status

of the telephone.

Configuration

You can use the Configuration menu to customize the settings on your optiPoint 410/420 economy/economy plus/standard S V6.0.

This menu can be protected using a user password  page 84.

Prerequisite: You are in the "Setup" menu  page 61.

2=Configuration? >

> : Select and confirm.

You will find an overview of the options here from  page 197.

Country Options

These settings adapt your telephone to country-specific characteristics (for example, the display format for the date and time of day or transfer-technical parameters).

01=Country options? >

2=DE? >

> : Select and confirm to configure the required country

: Confirm

The default screen for the display depends on the installed language package.

Prerequisite: You are in the "Configuration" menu  page 62.

settings, such as Germany in our example.

Page 63

Customizing the Telephone

Step by Step

Language

Use this menu option to define the language for operator prompting.

Prerequisite: You are in the "Configuration" menu  page 62.

02=Language? >

> : Select and confirm; the set language is displayed.

1=German? >

> : Select language and confirm.

If an Broadsoft is connected, you are asked to Restart the telephone after a change of language so

that the change of language setting can also be done for the Broadsoft.

If the telephone goes back to idle mode without a confirmation of the Restart, the message "Restart required" blinks on the display and you have to Re- start the telephone manually ( page 101).

Date/Time

This function allows you to select one of three different display modes for the date and manually set the time of day.

You must manually set the date and time of day if your telephone is not connected to an SNTP server.

Selecting the Display Mode

The currently configured format is shown on the display as the first option.

The following display modes are available:

Option Example

1=DD.MM.YY 22.05.03

2=YY-MM-DD 03-05-22

3=MM/DD/YY 05/22/03

Prerequisite: You are in the "Configuration" menu  page 62.

03=Date/time? >

> : Select and confirm.

1=DD.MM.YY? >

> : Select required display format and confirm.

Page 64

Customizing the Telephone

Step by Step

Setting the Date and Time

After the display format is selected, the date field appears.

Day:20 Month:09 Year:05?>

Hour:15 Minute:10? >

Cancel/Rel.

The field to be edited can be changed by using the >

and

keys to scroll to the next or previous field.

Enter the proper digits using the keypad.

: Confirm the entered date.

If the date and time is invalid, the phone beeps and the cursor returns to the first item in the entry field when you attempt to confirm the entry.

Press the Stop/Escape key to return to the "Configuration" menu without changing the setting.

Call Deflection

This option permits you to configure call deflection to a destination. You can also predefine a destination for the deflection (see  page 78).

Prerequisite: You are in the "Configuration" menu  page 62.

04=Call deflection? >

> : Select and confirm.

Switch on? >

: Confirm. Calls can be deflected.

Switch off? >

: Confirm. Call deflection is not available in this menu.

The new setting is displayed.

Page 65

Step by Step

Call Forwarding

This function only affects phone-based call forwarding. The administrator controls call forwarding from the Broadsoft.

You can use this option to define whether phone-based call forwarding can be configured or not.

This option is only available if it has been activated by the administrator.

Prerequisite: You are in the "Configuration" menu  page 62.

05=Call forwarding? >

> : Select and confirm.

Customizing the Telephone

Switch on? >

: Confirm. Call forwarding can be configured.

Switch off? >

: Confirm. Call forwarding cannot be accessed.

The new setting is displayed.

Call Duration

You can use this menu option to activate and deactivate the Call duration function.

This menu option is only available if it has been activated by the administrator.

Prerequisite: You are in the "Configuration" menu  page 62.

07=Call duration? >

> : Select and confirm.

Switch on? >

: Confirm. The call duration is displayed.

Switch off? >

: Confirm. Display is suppressed.

The new setting is displayed.

Page 66

Customizing the Telephone

Step by Step

Call Waiting

You can use this option to enable call waiting during an active call.

This menu option is only available if it has been activated by the administrator.

Prerequisite: You are in the "Configuration" menu  page 62.

08=Call waiting? >

> : Select and confirm.

Switch on? >

: Confirm. Second call is permitted.

Switch off? >

: Confirm. Second caller hears busy signal.

The new setting is displayed.

Call Transfer

Use this menu option to activate/deactivate the feature for deflecting a current call to another party.

This menu option is only available if it has been activated by the administrator.

Prerequisite: You are in the "Configuration" menu  page 62.

09=Call transfer? >

> : Select and confirm.

Switch on? >

: Confirm. Call can be transferred.

Switch off? >

: Confirm. Call transfer not permitted.

The new setting is displayed.

Page 67

Step by Step

Call Join

You can use this menu option to activate or deactivate the feature for joining an active and a held call.

This menu option is only available if it has been activated by the administrator.

Prerequisite: You are in the "Configuration" menu  page 62.

10=Call join? >

> : Select and confirm.

Customizing the Telephone

Switch on? >

Switch off? >

: Confirm. Call parties can join the call.

: Confirm. Call join not permitted.

The new setting is displayed.

Contrast

You can use this menu option to adjust the contrast of your display. There is a scale of 1 (low contrast) through 4 (high contrast).

Prerequisite: You are in the "Configuration" menu  page 62.

11=Contrast? >

> : Select and confirm.

1=Display? >

> : Select and confirm.

2=Key Labels? >

> : Select and confirm.

o e to m the keypad keys.



Configure the contrast using

uv the control keys on the telephone or

<> the arrow keys or

: Confirm the setting. The value for the new setting, for

the display contrast for example, is displayed.

Page 68

Customizing the Telephone

Step by Step

Dialing Mode

You can use this option to determine whether only a number or a number and a name can be entered when dialing a call destination.

Prerequisite: You are in the "Configuration" menu  page 62.

12=Dialing mode? >

> : Select and confirm.

1=Name? >

> : Select and confirm. Alphanumeric input.

02=Number? >

> : Select and confirm. Numeric input.

or.

3=Name and Number? >

> : Select and confirm for both options.

Specify which input you prefer.

1=Name? >

> : Select alphanumeric input.

2=Number? >

> : Select numeric input.

The new setting is displayed.

Call Display

This function allows you to define what kind of caller information (Calling Line Identification) is displayed for incoming calls.

Possible options are: 1=Name 2=Number 4=No display 5=Name and Number

If the appropriate data is not available, the next available ID is displayed.

Please note that when you select the "No display" option, no "missed calls", "received calls" or "forwarded calls" are saved in the Missed Calls list (see  page 32).

13=Call display? >

> : Select and confirm.

1=Name? >

> : Select the required option and confirm. The new setting

Prerequisite: You are in the "Configuration" menu

 page 62.

is displayed.

Page 69

Step by Step

Daylight Saving

You can use this function to stipulate that the clock on your telephone switches to summertime and wintertime automatically.

Prerequisite: You are in the "Configuration" menu  page 62.

14=Daylight Saving? >

> : Select and confirm.

Customizing the Telephone

Switch on? >

Switch off? >

: Confirm. Daylight saving activated.

: Confirm. Daylight saving deactivated.

The new setting is displayed.

Auto Dial Timer

You can use this menu option to specify the time delay following input of the phone number before the phone automatically dials the number without you having to press the

The valid range is 1 (automatic dialing after 1 second) to 9 (automatic dialing after 9 seconds).

Prerequisite: You are in the "Configuration" menu  page 62.

: key.

This does not affect automatic dialing of the designated emergency number.

15=Auto Dial Timer? >

> : Select and confirm.

o e to m the keypad keys.



Configure the number of seconds using

uv the control keys on the telephone or

<> the arrow keys or

: Confirm the setting. The value for the new setting is dis-

played.

Page 70

Customizing the Telephone

Step by Step

Delay for Call Forward on No Reply

This function only affects phone-based call forwarding. The administrator controls call forwarding from the Broadsoft.

You can use this menu option to change the time after which an unanswered call is forwarded if Call Forwar- ding on No Reply (CFNR,  page 36) is enabled.

The minimum value is 1 meaning forward after 1 second. The maximum value is 21 meaning forward after 21 seconds. The default value is 15.

Prerequisite: You are in the "Configuration" menu  page 62.

16=CFNR Timer? >

> : Select and confirm. The current value is displayed.

o e to m Enter new value.

11?

: For example, confirm the input value of 11. The new set-

ting is displayed.

Page 71

Customizing the Telephone

Step by Step

Hold Ringback Timer

Use the option Hold Ringback Timer to change the time after which you are reminded that you still have a call on hold.

The minimum value is 3, which provides ringback after 3 minutes. The maximum value is 15, which provides ringback after 15 minutes.

Prerequisite: You are in the "Configuration" menu  page 62.

17=Hold Ringback Timer?>

> : Select and confirm. The current time is displayed.

Configure the number of minutes using

uv the control keys on the telephone or

<> the arrow keys or

o e to m the keypad keys.



: Confirm the setting. The value for the new setting is dis-

played.

Music On Hold

You can use this option to activate and deactivate the music that a caller hears when put on hold.

Prerequisite: You are in the "Configuration" menu  page 62.

This menu option is only available if it has been activated by the administrator.

18=Music on hold? >

> : Select and confirm.

Switch on? >

: Confirm.

Switch off? >

: Confirm.

The new setting is displayed.

Page 72

Customizing the Telephone

Step by Step

Do Not Disturb

You can use this option to permit or prohibit the user from activating the Do Not Disturb feature. If Do Not Disturb is deactivated, the "04=Do Not Disturb" option is not available on the telephone.

This menu option is only available if it has been activated by the administrator.

Prerequisite: You are in the "Configuration" menu  page 62.

19=Do Not Disturb? >

> : Select and confirm.

Switch on? >

: Confirm.

Switch off? >

: Confirm.

The new setting is displayed.

Message Waiting

You can use this option to activate and deactivate the "Message Waiting" function.

This menu option is only available if it has been activated by the administrator.

Prerequisite: You are in the "Configuration" menu  page 62.

20=Message Waiting? >

> : Select and confirm.

Switch on? >

: Confirm.

Switch off? >

: Confirm.

The new setting is displayed.

Page 73

Step by Step

Hold Ringback

You can use this option to activate and deactivate the Hold Ringback function, which reminds you that a call is still being held.

Prerequisite: You are in the "Configuration" menu  page 62.

21=Hold Ring Back? >

> : Select and confirm.

Customizing the Telephone

Switch on? >

: Confirm.

Switch off? >

: Confirm.

The new setting is displayed.

Local Conferencing

This option permits and/or prohibits use of the "Local Conferencing" function. The conference is initiated as a "three-party conference" from a consultation call.

This menu option is only available if it has been activated by the administrator.

Prerequisite: You are in the "Configuration" menu  page 62.

23=Local Conferencing? >

> : Select and confirm.

Switch on? >

: Confirm. Local conferencing can be established.

Switch off? >

: Confirm. Local conferencing is not available.

The new setting is displayed.

Page 74

Customizing the Telephone

Step by Step

Auto Answer

You can use this option to activate and deactivate automatic call answering for CTI applications.

When you dial a number using the CTI application while "Auto Answer” is activated, the telephone automatically switches to handsfree mode. If "Auto Answer” is deactivated, the telephone will ring first and you must then press the loudspeaker key or lift the handset to dial the number and set up the connection to the other station.

This menu option is only available if it has been activated by the administrator.

If you have a multiline telephone, this function is only available for the prime line.

Prerequisite: You are in the "Configuration" menu  page 62.

32=Auto answer? >

> : Select and confirm.

Switch on? >

: Confirm. The new setting is displayed.

Beep on Auto Answer

Use this option to specify whether you hear a beep when a call is automatically answered.

Prerequisite: You are in the "Configuration" menu  page 62.

33=Beep on auto answer?>

> : Select and confirm.

Switch on? >

: Confirm. The new setting is displayed.

Page 75

Step by Step

Auto Reconnect

You can use this option to activate and deactivate the options for placing a call on hold and for retrieving it again using both a CTI application and the telephone.

This menu option is only available if it has been activated by the administrator.

If you have a multiline telephone, this function is only available for the prime line.

Prerequisite: You are in the "Configuration" menu  page 62.

34=Auto Reconnect? >

> : Select and confirm.

Customizing the Telephone

Switch on? >

: Confirm. The new setting is displayed.

Beep on Auto Reconnect

You can use this option to specify whether you will hear a beep when a call is automatically reconnected.

Prerequisite: You are in the "Configuration" menu  page 62.

35=Auto Reconnect Beep?>

> : Select and confirm.

Switch on? >

: Confirm. The new setting is displayed.

Idle State Options

System messages are displayed in the fourth line of the optiPoint 410/420 economy/economy plus/standard S V6.0.

Prerequisite: You are in the "Configuration" menu  page 62.

36=Idle display static? >

> : Select and confirm.

1=Cycle/Flash? >

2=Static? >

> : Select and confirm. The message with the highest pri-

: Confirm. If multiple messages are received, they are

displayed alternately.

ority is displayed even if multiple messages have been received. If there are several messages, a plus sign is visible behind the current message. You can switch between messages using the plus/minus key.

Page 76

Customizing the Telephone

Step by Step

Inactivity Timeout

Use the timeout setting to specify the period of inactivity after which the telephone will automatically revert to the idle state.

Prerequisite: You are in the "Configuration" menu  page 62.

38=Inactivity timeout? >

> : Select and confirm.

1=No timeout? >

: Confirm.

2=30 seconds? >

> : Select and confirm.

3=1 minute? >

> : Select and confirm.

4=2 minutes? >

> : Select and confirm.

5=5 minutes? >

> : Select and confirm.

6=10 minutes? >

> : Select and confirm.

7=15 minutes? >

> : Select and confirm.

Page 77

Step by Step

Display Module Call View

This function is only available if an optiPoint 410 display module has been connected to your optiPoint 410/420 standard. You can use this option to specify whether call view is on the telephone display or on the optiPoint 410 display module following a system restart.

Prerequisite: You are in the "Configuration" menu  page 62.

39=DSM call view? >

> : Select and confirm.

Customizing the Telephone

Switch on? >

Switch off? >

: Confirm. Call view appears on the optiPoint 410 display

module.

: Confirm. Call view appears on the telephone display.

The new setting is displayed.

USB Keyboard Type

You can use this option to specify the language for an external USB keyboard.

The following languages are available: 1=English 2=English US 3=German 4=Spanish 5=Italian 6=French

Prerequisite: You are in the "Configuration" menu  page 62.

40=USB Keyboard Type? >

> : Select and confirm. The set language is displayed, e.g.

3=German? >

> : Select the required language and confirm your selec-

US.

tion. The new setting is displayed.

Page 78

Customizing the Telephone

Step by Step

Programming/Modifying the Deflect Address

Specify a default destination here for calls that are to be deflected. You will no longer need to enter a destination number when deflecting calls.

Prerequisite: You are in the "Configuration" menu  page 62.

43=Deflect Address? >

> : Select and confirm. An existing destination is displayed.

1=New/Change Target? >

Change? >

: Confirm. : Confirm

o: Enter a destination or modify an existing destination.

Clear target

This is only available if a destination has already been programmed.

43=Deflect Address? >

> : Select and confirm. An existing destination is displayed.

2=Clear Target? >

> : Select and confirm.

Clear? >

: Confirm. The destination is cleared.

Line Settings

This option can only be selected if line keys have been configured (multiline).

Prerequisite: You are in the "Configuration" menu  page 62.

44=Line settings? >

> : Select and confirm. The name of the first line is dis-

02=1234567890? >

> : Select the lined to be configured.

played.

Page 79

Step by Step

Activate/Deactivate "Show in Overview" for Multiline Broadsoft

Specify here whether or not the individual line should be shown in the multiline overview Broadsoft ( page 153).

1=Show in overview? >

> : Select and confirm.

Customizing the Telephone

Switch on? >

: Confirm. The line appears in the overview.

Switch off? >

: Confirm. Line display is suppressed.

The new setting is displayed.

Position of Line in Multiline Overview Display Module

Specify the position of the selected line in the multiline overview Broadsoft ( page 153) (only with optiPoint 410/420 standard S V6.0).

2=Position in overview? >

> : Select and confirm.

o: Enter the required value for the position and confirm

your entry.

The set position is displayed.

Showing Line Status in Call Information Box

3=Show interline state? >

> : Select and confirm.

Switch on? >

Switch off? >

Specify here whether or not the selected line’s status should be shown in a call information box in the Broadsoft call view (only with optiPoint 410/ 420 standard S V6.0).

: Confirm. Status is shown when call information box is

displayed.

: Confirm. Status is suppressed.

The new setting is displayed.

Page 80

Customizing the Telephone

Step by Step

Displaying Icons Instead of Text

If an icon is to be displayed on the Broadsoft instead of message text such as "missed calls" for example, then activate this option (only with optiPoint 410/ 420 standard S V6.0).

Prerequisite: You are in the "Configuration" menu  page 62.

45=Call view icons? >

> : Select and confirm.

Switch on? >

Switch off? >

: Confirm. Icons appear on the Broadsoft.

: Confirm. Text appears on the Broadsoft.

The new setting is displayed.

Options for on-hook dialing

You should only change this function if you are using a dial plan (programmed by administrator). If the function is activated, you have the choice of two settings:

• Context

•Hot-Keypad

Context is the default setting. When on-hook dialing with this setting you must either confirm the option "Dial", press the loudspeaker key or wait until the Auto Dial Timer has timed out in order to set up the connection. If Hot-Keypad has been set, dialing takes place automatically as soon as the character string entered matches an entry in the dial plan.

48=Idle dialing mode? >

> : Select and confirm.

1=Context? >

2=Hot-keypad? >

> : Select and confirm.

: Confirm.

Using the "Configuration" menu (see  page 62).

Context

or Hot-Keypad

Page 81

Step by Step

Suppressing message about missed calls

If this function is activated, calls which have been missed are indicated on the display of the telephone in idle mode. If the function has been deactivated, new calls which have been missed are indicated only by the blinking of the relevant function key. This function does not apply to an optiPoint display module which is in use with your telephone.

51=Idle missed calls? >

> : Select and confirm.

Customizing the Telephone

Switch on? >

: Confirm in order to activate

Switch off? >

: Select and confirm in order to deactivate.

Rejecting a call during dialing

If this function is activated, any calls which you receive while dialing will be rejected. The caller receives busy tone.

52=Busy when dialing? >

> : Select and confirm.

Switch on? >

Switch off? >

: Confirm in order to activate

: Select and confirm in order to deactivate.

Page 82

Customizing the Telephone

Step by Step

Hangup while ringing

If this function is activated, you can hang up when transferring a call, although the called party has not answered yet.

53=Hangup while ringing?>

> : Select and confirm.

Switch on? >

: Confirm in order to activate

Switch off? >

: Select and confirm in order to deactivate.

Call Recording

If this function is activated, you can start recording the current call  page 44. Your service personnel must have enabled activation and deactivation of this function by the user.

55=Call Recording? >

> : Select and confirm.

Switch on? >

Switch off? >

: Confirm in order to activate.

: Confirm in order to deactivate.

Page 83

Customizing the Telephone

Step by Step

Local Functions

You can use the "Local Functions" menu to configure phone-based functions such as password definition or memory assignment for example.

This menu can be protected using a user password  page 84.

Prerequisite: You are in the "Setup" menu  page 61.

3=Local functions? >

> : Select and confirm. Enter a password if necessary.

You will find an overview of the options from  page 197.

Abbreviated Dialing

You can use this option to program up to 12 abbreviated dialing entries.

Prerequisite: You are in the "Local Functions" menu  page 83.

1=Abbrev. dialing? >

1) 23456176? >

> Scroll through the programmed entries.

5)Not programmed? >

> : Stop scrolling when the display indicates an entry that

Program destination #? >

: Confirm.

Note the index of the current abbreviated dial entry is displayed to the left of the number itself. Entries that are not currently configured are shown as "Not programmed".

is not programmed and confirm.

: Confirm.

e to m Start entering digits immediately.

<> Use the arrow keys to select a different dialing mode

before entering digits.

If the abbreviated number is already programmed and you press :, these digits are moved to the third line in the display. When you enter the first digit, the original content is deleted and the new digit is displayed.

Page 84

Customizing the Telephone

Step by Step

If you immediately enter digits using the keypad, the content is deleted and the first new digit entered is displayed.

Program destination #? >

: Confirm to enter digits.

o Enter digits

: and confirm.

0451524486?

The stored number is displayed.

You may now use the arrow keys to browse or program other abbreviated numbers.

User Password

You can use this option to modify or enter your user password. Your password will protect all your user-specific settings including the language settings.

Prerequisite: You are in the "Local Functions" menu  page 83.

2=User password? >

> : Select and confirm.

Change? >

: Confirm

o: Enter a new password (exactly 6 numbers) and confirm.

The new password should be different from the default "000000".

o: Enter the password again and confirm. Correct entry ac-

knowledged with "Password accepted".

The user password can also be changed remotely over the web server  page 179.

Page 85

Step by Step

Lock Phone

You can use this option to lock your phone so that unauthorized persons cannot make calls from or change your user settings.

Emergency numbers and predefined numbers from the dialing plan can be dialed.

The telephone can only be locked if you have defined a user password. The new password must be different from the default password "000000"  page 84.

Prerequisite: You are in the "Local Functions" menu  page 83.

3=Lock Phone? >

> : Select and confirm.

Customizing the Telephone

Lock Only

02=Lock Only? >

> : Select and confirm. "Phone Locked" appears in the display.

If you now try to dial a number or open the menu, you are requested to enter the user password.

Lock Phone with Forward

Set/Change Target

This must be programmed in order to use the "01=Lock with Forward" function.

3=Lock Phone? >

> : Select and confirm.

03=Set/Change Target? >

> : Select and confirm.

1=Use keypad? >

> : Confirm

2=Use editor? >

> : Select and confirm.

o: Enter a destination phone number or change the exist-

ing number. Confirm your entry.

3=Lock Phone? >

> : Select and confirm.

01=Lock with Forward? >

> : Select and confirm. "Fwd Phone Locked" appears in the

Lock Phone

display.

Incoming calls are immediately forwarded to the configured forwarding destinations.

Page 86

Customizing the Telephone

Step by Step

Clear Target

If you do not require the "01=Lock with Forward" function, you can clear the forwarding target. In this case only "02=Lock Only" will be available.

3=Lock Phone? >

> : Select and confirm.

04=Clear Target? >

> : Select and confirm.

Clear? >

> : Select and confirm.

Clear Phone Lock

> Open the menu on the telephone. You will be asked for

your User password. As soon as you enter your User password, the lock is cancelled.

Page 87

Step by Step

Memory

You can use this option to clear abbreviated dialing numbers or to reset the phone to the factory default.

Clearing Abbreviated Dialing Numbers

You can use this option to clear all programmed abbreviated dialing numbers.

Prerequisite: You are in the "Local Functions" menu  page 83.

4=Memory? >

> : Select and confirm.

Customizing the Telephone

1=Clear abbrv List? >

Clear? >

> : Select and confirm. All abbreviated dialing numbers

: Confirm.

have been cleared.

Resetting Memory to Factory Default Settings

You can use this option to reset the phone settings to the factory default values.

This menu option only resets user-configurable data. Settings made by the administrator are not changed.

Open the "Local Functions" menu  page 83.

4=Memory? >

> : Select and confirm.

02=Delivery status? >

> : Select and confirm.

Clear? >

> : Select and confirm. All user data has been reset to the

factory default settings.

Page 88

Customizing the Telephone

Step by Step

Assigning Function Keys

The optiPoint 410/420 economy/economy plus/standard S V6.0 features a number of functions which you can assign to function keys as required.

You will find an overview of the options from  page 197.

The optiPoint 410/420 economy/economy plus/standard S V6.0 is equipped with 12 function keys all of which are user-programmable on two levels.

Five of these keys are preassigned on the first level. These keys are listed and illustrated on  page 18. Even these five preassigned keys can be reprogrammed.

The possibility of programming a key may be blocked by your service personnel. In this case you get the message "Locked by administrator" if you try to assign a function to this key.

If possible, do not change the Cancel and Shift keys. These enable you to cancel procedures and/or program shifted keys.

The optiPoint 420 or optiPoint self labeling key module provide an electronic self-labelling function for programming keys.

The programming procedure using the telephone menu is described below with examples. However, you can also program keys using the web interface ( page 176).

Page 89

Step by Step

Example 1: Assigning the Mute Function to a Function Key

You would like to switch the microphone on or off while making a telephone call. This function should be assigned to one of the function keys.

Functions are only programmable on the first key level. On the second level only numbers/names are programmable.

05=Setup? >

> : Select and confirm.

4=Function keys? >

> : Select and confirm.

Customizing the Telephone

1=Non shifted keys? >

09=Mute? >

> : Select and confirm.

Continue? >

> : Select and confirm to retain the preset label.

Change?

: Confirm. You are prompted to press a key.

Press the function key to be programmed (the associated LED blinks).

When programming function keys on an optiPoint 420 or optiPoint self labeling key module, the electronic labeling function Label is displayed with the following prompt:

: Confirm to adapt the electronic key labeling.

o : Enter or modify key label and confirm. The relevant key

is labelled automatically.

The new function is assigned to the function key.

If you want to program another key (or key level of the same key), you can select the level again.

If you are using an optiPoint 410 note the function you have assigned to the key on the label card to identify it  page 206.

Page 90

Customizing the Telephone

Step by Step

Example 2: Assigning Repertory Dialing to a Function Key

There are two ways of assigning the Repertory dialing function to a function key:

• Define a new key called Repertory dialingand en- ter the repertory dialing sequence.

• Edit the repertory dialing sequence of a Repertory dialing key that has already been programmed.

The Repertory dialing function is similar to the repertory dialing function, but it also allows you to enter dialing control functions at any point in the repertory dialing sequence. As with every function used to initiate an outgoing call, the line is dialed automatically where possible.

The digits are entered as text and automatically interpreted as one of the following address forms:

• Sequence of digits

•URL

Dialing control functions can be selected and inserted.

Control Function

OK <OK> Any characters following this con-

Pause <PA> Waits 3 seconds before sending

Consultation <CS>

Clear <CL> Clear the current call at this point.

The characters for representing the dialing control functions can be combined in the same repertory dialing sequence. However, there are restrictions with certain characters.

When processing the dialing string for Repertory dia- ling the data is interpreted in the same way as dialed digits. The rules for interpreting each character are determined by the current status of the telephone and the content of the Repertory dialing character string.

Action During Dialing

trol function are sent immediately after the call has been answered, and are sent as DTMF.

any characters following this control function.

Establish a consultation call at this point.

Page 91

Step by Step

Customizing the Telephone

• The Clear control function within a string causes each active call to be cleared down; any remaining characters are processed in a new context (normally "idle").

• The Consult control function within a string causes the current call to be held and the remaining characters to be interpreted as dialing digits.

• The Pause control function at the beginning of the string means that the string should only be sent as DTMF digits. If another call is not connected, this key is ignored. The length of the pause is then zero.

• The Pause control function after the dialing digits ensures that once the connection has been established, a wait time of at least three seconds will be set.

• The Pause control function after DTMF digits causes a wait time of at least three seconds plus 0.2 seconds for each digit sent in the previous block.

• If a string concludes with OK, the digits are sent without having to wait for the user to press OK or until a timeout occurs.

With the Repertory dialing function multiple function keys can each be programmed with a specific repertory dialing sequence.

05=Setup? >

> : Select and confirm.

4=Function keys? >

> : Select and confirm.

Programming the first level:

1=Non shifted keys? >

31=Repertory dialing? >

> : Select and confirm.

: Confirm. You are prompted to press a key.

Press the function key to be programmed (the associated LED blinks).

o Enter the selection sequence to be saved.

CL CS OK PA

u v You can use the u and v keys to insert a function.

: Confirm if the destination is complete.

When programming function keys on an optiPoint 420 or optiPoint self labeling key module the electronic labeling function Label is displayed with the following prompt:

Change?

: Confirm to adapt the electronic key labeling.

Page 92

Customizing the Telephone

Step by Step

o : Enter or modify name or number and confirm. The rele-

vant key is labelled automatically.

Continue? >

> : Select and confirm to retain the existing label.

Selected dialing

The phone is now ready to dial with this function key in the programmed level.

If you are using an optiPoint 410 write the number on the label card  page 206.

Example 3: Assigning a Number or Name to a Function Key

You can assign frequently dialed numbers to a function key. When you press the key, the stored telephone number is shown in the display, and you can set up the connection.

05=Setup? >

> : Select and confirm.

4=Function keys? >

> : Select and confirm.

For programming the first level:

1=Non shifted keys? >

: Confirm. You are prompted to press a key.

Press the function key to be programmed (the associated LED blinks).

02=Selected dialing? >

Program destination #? >

> : Select and confirm.

Program dest. Name? >

> : Select and confirm.

: Confirm.

o : Enter the telephone number or name to be stored and

Change?

: Confirm to adapt the electronic key labeling.

o : Enter or modify name or number and confirm. The rele-

confirm.

When programming function keys on an optiPoint 420 or optiPoint self labeling key module the electronic labeling function Label is displayed with the following prompt:

vant key is labelled automatically.

Page 93

Customizing the Telephone

Step by Step

Continue? >

> : Select and confirm to keep the existing label.

The phone is now ready to dial with this function key in the programmed level.

If you want to program another key (or key level of the same key), you can select the level again.

If you are using an optiPoint 410 write the function that you have assigned to the key on the label card to identify it  page 206.

For programming the second level:

2=Shifted keys? >

> : Confirm. You are prompted to press a key.

On the second level, only phone numbers and names, including repertory dialing can be programmed.

Press the function key to be programmed (the associated LED blinks).

02=Selected dialing? >

Program destination #? >

> : Select and confirm.

: Confirm.

Program dest. Name? >

> : Select and confirm.

o : Enter the telephone number or name to be stored and

confirm.

When programming function keys on an optiPoint 420 or optiPoint self labeling key module the electronic labeling function Label is displayed with the following prompt:

Change?

: Confirm to adapt the electronic key labeling.

o : Enter or modify name or number and confirm. The rele-

vant key is labelled automatically.

Continue? >

> : Select and confirm to keep the existing label.

The phone is now ready to dial with this function key in the programmed level.

If you want to program another key (or key level of the same key), you can select the level again.

Page 94

Customizing the Telephone

Step by Step

If you are using an optiPoint 410 write the function that you have assigned to the key on the label card to identify it  page 206.

Using Function Keys

You can call the programmed functions depending on the current status of the telephone. The corresponding display appears after a function key has been pressed.

Example 1: Activating the Notebook function

Prerequisite: The Idle menu or an active call is dis-

played.

Notebook

Store? >

Ringer off

Press the Notebook function key.

o: Enter the number to be stored and confirm

: Confirm.

Storage of the number is confirmed with "Entry stored".

Example 2: Switching off the ringer for incoming calls on the telephone

Press the Ringer off function key.

The Ringer off LED lights up.

The ringer is deactivated. In the event of an incoming call, the LED blinks instead.

Page 95

Step by Step

Audio Settings

Use this menu to adjust the volume of the ringer tone with which your telephone signals incoming calls, the volume of the loudspeaker and the handset volume, and set the room acoustics for handsfree talking.

Prerequisite: You are in the "Setup" menu  page 61.

5=Audio settings? >

> : Select and confirm.

You will find an overview of the options from  page 197.

Loudspeaker Volume

In Idle Mode

Customizing the Telephone

1=Loudspeaker vol.? >

<> the arrow keys or

o etol the keypad keys.



Adjust the volume of the loudspeaker, the handset loudspeaker, and the ringer tone when the telephone is in idle mode. The lowest loudspeaker volume is 1 and the highest volume is 8.

Open the Audio Settings menu (see above).

Prerequisite: You are in the "Audio Settings" menu page 95.

: Confirm. The current volume is displayed.

The value can be increased or reduced by using either

uv the control keys on the telephone or

: Confirm the setting. The new setting is displayed as a

value.

During a Call

You can adjust the volume of the loudspeaker, or the handset loudspeaker using the phone call. Then press the Otherwise the setting will only apply to the current call. The "Loudspeaker volume" menu disappears after five seconds if you do not make any entries.

u and

key to save the setting.

keys during a

Page 96

Customizing the Telephone

Step by Step

Ringer Volume

Prerequisite: You are in the "Audio Settings" menu

 page 95.

In Case of a SingleLine Telephone

2=Ringer vol.? >

> : Select and confirm. The current ringer volume is dis-

played.

In Case of a MultiLine Telephone

You can set the ringer volume individually for every line set up.

10=Line Specific Ringer? >

> : Select and confirm.

2=Change? >

> : Select and confirm.

Press the desired line key. The number or name of the line and the current ringer volume setting are displayed.

2=Volume? >

> : Select and confirm. The current ringer volume setting

are displayed.

Setting

The lowest ringer volume is 1 and the highest volume is

5. The value can be increased or reduced by using either

uv the control keys on the telephone or

<> the arrow keys or

o etoi the keypad keys.



: Confirm the setting. The value of the new setting is dis-

played.

During an Incoming Call

When your telephone rings at an incoming call, you can vary the volume of the ringer tone by means of the keys

and v. Then press the : key to save the setting. Otherwise the setting will only apply to the current telephone call.

The "Ringer volume" menu disappears after five seconds if you do not make any entries.

Page 97

Customizing the Telephone

Step by Step

Ringer

Prerequisite: You are in the "Audio Settings" menu

 page 95.

In Case of a SingleLine Telephone

3=Ringer? >

> : Select and confirm. The current setting is displayed.

In Case of a MultiLine Telephone

You can set the ringer (tone sequence and melody) individually for every line set up.

10=Line Specific Ringer? >

> : Select and confirm.

2=Change? >

> : Select and confirm.

Press the desired line key. The number or name of the line and the current ringer setting are displayed

1=Ringer? >

> : Select and confirm.

Setting

The tone sequence can be varied in 3 steps, the melody in 8 steps. During programming you may switch between the tone sequence and melody input fields using

und >.

Melody 2 Tone sequ. 1

the arrow keys

> Use the arrow keys to select the input field for melody

or tone sequence.

o etoi Use the keys 1-5 on the keypad to change the values as

required.

Melody 3 Tone sequ. 2

: Confirm to change. The new setting is displayed.

Page 98

Customizing the Telephone

Step by Step

Resetting Ringer Settings

In case of a MultiLine telephone you can reset the ringer (tone sequence and melody) and volume to the factory default either individually or for all lines set up.

Prerequisite: You are in the "Audio Settings" menu  page 95.

10=Line Specific Ringer? >

> : Select and confirm.

For all Lines

!=Reset All? >

2=Change? >

> : Select and confirm.

3=Reset? >

> : Select and confirm. The setting is reset to the factory

: Confirm. All settings are reset.

For a Specific Line

Prerequisite: You have previously selected a setting

different from the factory default for this line.

Press the desired line key. The number or name of the line and the current setting are displayed.

default.

Handset Volume

You can adjust the handset volume as follows:

Prerequisite: You are in the "Audio Settings"  page 95.

05=Handset vol.? >

> : Select and confirm. The current setting is displayed.

uv the control keys on the telephone or

<> the arrow keys or

o etol the keypad keys.



: Confirm the setting. The new setting is displayed as a

The value can be increased or reduced by using either

value.

Page 99

Customizing the Telephone

Step by Step

Headset Volume

optiPoint 410/420 economy does not have a headset interface.

You can adjust the volume of the headset loudspeaker as follows:

Prerequisite: You are in the "Audio Settings"  page 95 menu.

8=Headset vol.? >

> : Select and confirm. The current setting is displayed.

The value can be increased or reduced by using either

uv the control keys on the telephone or

<> the arrow keys or

o eto l the keypad keys.



: Confirm the setting. The new setting is displayed as a

value.

Room Acoustics

The room acoustics for the handsfree talking equipment can be adapted to the room conditions with this setting. Settings for normal, echoing or muffled rooms are available for selection.

Prerequisite: You are in the "Audio Settings"  page 95 menu.

6=Room character? >

> : Select and confirm. The current setting is displayed, for

example "Normal".

2=Echoing? >

> : Select and confirm another setting. The new setting is

displayed

Setting Room Character During a Call

If you are talking in "handsfree" mode (not with optiPoint 410/420 economy/economy plus), you can only adjust the room character only if you have assigned the functions "2=Echoing" and "3=Muffled" to function keys. Please read the section "Using Function Keys Menu" in the chapter "Customizing the Telephone" on  page 88.

Page 100

Customizing the Telephone

Step by Step

Please note that the setting for room acoustics is reset to "1=Normal" if you deactivate the function keys "2=Echoing" or "3=Muffled".

Key Clicks

You can decide whether or not to have key clicks to provide feedback when a key has been pressed. Three volume levels are available and can be adjusted as indicated below.

Key clicks are only audible when the phone is in a call state. You do not hear key clicks when you configuring the telephone.

Prerequisite: You are in the "Audio Settings"  page 95 menu.

7=Key click vol.? >

> : Select and confirm. The current setting is displayed.

You can increase or decrease this value with:

uv the control keys on the telephone or

<> the arrow keys or

o eto g the keypad keys.



9=Rollover Volume? >

> : Select and confirm. The current setting is displayed.

: Confirm the setting. The new setting is displayed as a

value.

Rollover Volume

You can adapt the volume for rollover as follows:

Prerequisite: You are in the "Audio Settings" menu  page 95.

You can increase or decrease this value with:

uv the control keys on the telephone, or

<> the arrow keys, or

o eto i the keypad keys.



100

: Confirm the setting. The value of the new setting is dis-

played.