optiPoint 410/420 S V6.0
economy
economy plus
standard
User Manual
Page 2
Safety Precautions
Safety Precautions
For Your Safety
The IP telephone optiPoint 410/420 economy/economy plus/
standard S V6.0 complies with the European standard EN 60 950, which
deals with the safety of information technology appliances including electronic office equipment. This device has been designed with safety in
mind, thus protecting both individuals and objects.
There is always the danger of small objects being swallowed by young children. In the case of the optiPoint 410/420 economy/economy plus/
standard S V6.0, this applies in particular to the connecting cord clip.
Please make sure that such items are not accessible to children.
•Use only the enclosed power supply together with the special
•Never open the power supply enclosure
LAN cable
Protection of the Telephone
•The telephone must not be used in bathrooms, etc. as it is not splashproof.
•Before connecting or disconnecting the LAN cable, pull the power plug
out of the plug receptacle first.
•The device must not come into contact with abrasive liquids or liquids
which are liable to discolor it, such as tea, coffee, fruit juices or soft
drinks.
Location of the Telephone
•The telephone should be operated in a controlled environment with an
ambient temperature between 5 °C and 40 °C (41 °F and 104 °F).
•To ensure good handsfree talking quality, the area in front of the microphone (front right) should be kept clear. The optimum handsfree distance is 20 inches (50 cm).
•Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the telephone.
•Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic equipment and the plastic casing.
•Do not operate the telephone in damp environments such as bathrooms.
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Page 3
Safety Precautions
Important Notes
Never operate the telephone in an environment where there is a risk of explosion.
Only use Siemens accessories. The use of other manufacturers’ accessories may be dangerous and will render the warranty and approval null and
void.
Never open the telephone set or an add-on unit. If any problems arise, contact your service personnel.
The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or
which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed
in the terms of contract.
The trademarks used are owned by Siemens AG or their respective owners.
Labels
The device conforms to the EU guideline 1999/5/EG, as attested by the CE
mark.
This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy
consumption and the use of primary raw materials are kept to a minimum,
thus reducing waste production.
All electrical and electronic products should be disposed of separately from
the municipal waste stream via designated collection facilities appointed by
the government or the local authorities.
The correct disposal and separate collection of your old appliance will help
prevent potential negative consequences for the environment and human
health. It is a precondition for reuse and recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please
contact your city office, waste disposal service, the shop where you
purchased the product or your sales representative.
The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by
the directive 2002/96/EC. Countries outside the European Union may have
other regulations regarding the disposal of electrical and electronic equipment.
These operating instructions will help you get to know the optiPoint 410/
420 economy/economy plus/standard S V6.0 and to use its functions. The
instructions contain important information for safe and proper operation of
the optiPoint 410/420 economy/economy plus/standard S V6.0. Follow
them carefully to avoid improper operation and get the most out of your
multi-function telephone in a network environment.
Everybody involved in installing, operating or programming the
optiPoint 410/420 economy/economy plus/standard S V6.0 must read
these operating instructions.
For your own protection, please read the section dealing with safety.
Follow the safety instructions carefully in order to avoid endangering
yourself or other persons and to prevent damage to the unit.
The layout of this operating manual is extremely user-friendly. You will be
guided through operation of the optiPoint 410/420 economy/economy
plus/standard S V6.0 step by step – starting with a description of simple
basic functions, through configuration of all operating parameters to a description of the additional features. Administrative tasks are described in a
separate manual. The quick reference guide is meant to give you quick and
reliable explanations regarding frequently used functions.
Intended Use
The optiPoint 410/420 economy/economy plus/standard S V6.0 telephone
is a desktop unit designed for voice transmission and for connection to a
LAN. Any other use is regarded as not prescribed.
Product Identification
The characteristics of the telephone – precise product name and serial
number – are displayed on the nameplate on the underside of the telephone. Please have these at hand when you contact our service department regarding problems or defects on the unit itself.
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General Information
Echo Effect
In some cases, while using the telephone you may hear an echo, which
can be quite strong. This is not due to any design defect or other fault with
your IP telephone, but caused by the other client. For example, if the echo
occurs during a teleconference, it may be that the loudspeakers and microphones need to be repositioned.
Service
The Siemens service department can only help you with encountered problems or defects on the unit itself.
Should you have any questions regarding the operation, your specialist retailer or network administrator will gladly help you with the
right answers.
For any questions regarding the telephone connection, please contact your network provider.
In the case of any trouble or defects on the unit itself, please dial the service number of your country.
Notes and Symbols
Safety
Information that is important for preventing injury or damages is marked
specially, as they are important instructions for correct use of the unit.
7
This symbol indicates a hazard. Failure to follow the instructions
given may result in injury or in damage to the unit.
This symbol indicates the following:
•Key information important for the proper use of the telephone
•Particularly important information about the differences between single-and multiline mode.
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General Information
Step by Step
Symbols in the Manual
You will find a graphic representation of the Telephone
menu operating steps in logical sequence in the left column. Below is an explanation of the symbols:
nLift the handset (off-hook).
tReplace the handset.
sConduct a call.
oEnter a telephone number or code.
ddEnter the code.
u or vIncrease or reduce the value depending on the current
operating mode.
Dial?
02=Call log
Press key.
Press the illuminated key.
Press the blinking key.
:The option appears on the display.
Use the
:Search for an option.
Press the
until the option appears on the display.
Then press the
: key to confirm your selection.
< >
keys
key to confirm your selection
:
.
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Introduction
Introduction
Overview
The optiPoint 410/420 economy/economy plus/standard S V6.0 is a
modern multi-functional IP telephone. It is designed for connection to data
networks and is not directly connected with an ISDN system or to the
PSTN.
This manual describes how to use the optiPoint 410/420 economy/
economy plus/standard S V6.0 when it is connected to Broadsoft.
Some of the features described in this manual are only available because they are provided by Broadsoft. If you are not using the
optiPoint 410/420 economy/economy plus/standard S V6.0 in a
Broadsoft environment, contact the administrator to obtain the corresponding operating manual.
The optiPoint 410/420 economy/economy plus/standard S V6.0 enables
voice communication via the standard Internet Protocol (IP). It is compatible with the signaling stack in compliance with the SIP (Session Initiation
Protocol) protocol specification.
The optiPoint 410/420 economy/economy plus/standard S V6.0 can be
used just like a conventional telephone – the only difference being that
your calls are directed via a data network. The telephone has an Ethernet
interface so that when using the TCP/IP protocol, you can make the telephone calls both via your own intranet and via the worldwide Internet.
The optiPoint 410/420 economy/economy plus/standard S V6.0 also supports other standard protocols, which optimizes the data and voice transmission and simplifies the administration of the unit. For example, the administrator can download updates for equipment software or feature
enhancements to the optiPoint 410/420 economy/economy plus/
standard S V6.0 via the FTP server.
The optiPoint 410/420 advance S V6.0 features a two-line display and special dialog keys, which allow user-friendly navigation through the menu
structure of the unit’s software. A wide variety of features and programmable keys enable you to configure the telephone individually to meet most
requirements.
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Page 14
Introduction
Features
•Two-line alphanumeric display
•Time and date indication
•Speakerphone and loudspeaker
•Redial and storage of last 20 numbers
•On-hook dialing
•Menu texts in the national language
•12 function keys which are all programmable on two levels
•3 dialog keys for menu navigation
•Assignment of selected destination numbers to dialing keys
The optiPoint 410/420 economy/economy plus/standard S V6.0 features a
four-line display. In normal mode the Idle menu appears on the display.
14:1526.09.04
1228menu >
Time and Date
Telephone Number Editable display
Shows telephone menu
14:1526.09.04
Schmidtmenu >
Name; Status (where applicable)
The idle menu displays the time and date in the first line. The telephone
number or name is displayed in the second line. The user can define any
name for the second line during configuration, such as the user name or
the name of the communication platform. The second line provides access
to the telephone menu. The arrow icon ">" on the right hand side of the
second line indicates that additional functions are available. Any status
messages are displayed in this line (if necessary, several are displayed alternately).
If you want to define settings, use the three dialog keys
<, >
, : and
the function key "Cancel" to navigate within the hierarchically structured
menu system. The menu structure is nested into a maximum of four levels.
Within this structure, the second line displays the currently selected menu
while the fourth line displays a menu option.
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Introduction
Keypad
The optiPoint 410/420 economy/economy plus/standard S V6.0 keypad
features digits, letters and some special characters. Depending on the selected input mode, you can key in letters and special characters by pressing the relevant key as often as necessary until the required character appears on the display.
Examples of letter inputs are the password, the user name, or FTP download files and file paths respectively.
For example, if you want to enter the letter "R", press "7" three times as "R"
is at the third position. For the letter "U", press "8" twice.
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Page 18
Introduction
Programm able Keys
optiPoint 410/420 economy/economy plus/standard S V6.0 is equipped
with 12 function keys all of which are user-programmable on two levels
(the "Stop/Escape" and "Shift" keys should be retained). Five of these keys
are pre-assigned in the first level
With the optiPoint 420 advance S V6.00 you also have the option of assig-ning a name to the key which will then be displayed automatically.
.
Loudspeaker
Redial
Missed Calls
Function
Key
1
2
3
4
5
Function
Cancel/Rel.
Shift
6
7
8
9
10
11
12
1 Switch loudspeaker of the base unit on/off.
2Redial one of the last 20 numbers dialed.
3Displays the last 20 missed calls and permits selection,
11Cancel the current action.
12Shift to the second key level.
Each feature key has a corresponding visual indicator (LED) to indicate the
status of the feature.
18
editing and redial functions.
Page 19
Introduction
Control Keys
The control keys v and u are located to the left of the dialing keypad. Depending on the operating mode you can modify the following settings:
Mode
Incoming callReduce ring tone vol-
Speakerphone
(not with economy/
economy plus)
Handset-controlled
call
Setting using the configuration menu
and "Audio Settings"
v
Key u Key
ume
Reduce loudspeaker
volume on telephone
Reduce loudspeaker
volume on handset
Adjust volume of loudspeaker, handset, key click
and ring tone as well as ring tone sequence and
melody (confirm with
Increase ring tone volume
Increase loudspeaker
volume on telephone
Increase loudspeaker
volume on handset
:
)
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Operating the Telephone with the Display
Step by Step
Operating the Telephone with the
Display
The optiPoint 410/420 economy/economy plus/standard S V6.0 offers all functions on the display in dialog
menus which are independent of status. With the three
dialog keys you can scroll through the individual functions, select the function you require and activate it. You
can also assign enhanced functions to the keys such as
destination numbers or shortcuts for certain actions.
You can set up a connection to a specified phone number by pressing the
correct the phone number.
:
key. Use the < key to edit and
Standard Telephone Functions
All the features described in this section are available regardless of whether you use a single-line
or multiline telephone.
The keypad is used for dialing phone numbers. You can
choose to dial a normal phone number (E.164 phone
number) or a URL. The number of digits in an E.164
number and the log-on number for user mobility is restricted to 20 digits. Other numbers such as phone
numbers to be dialed are restricted to 24 digits.
Dialing aids and enhanced functions can be activated
using individually programmable function keys.
Examples of dialing aids and enhanced functions:
•Redial
•Selected dialing
•Repertory dialing
•Abbreviated dialing
•Handsfree operation
•Mute
•Speed dialing (Broadsoft function)
•Last number redial
20
You can use dialog menus to perform most other actions. You can activate Broadsoft functions using the
feature codes, which consist of an asterisk (*) combined with a one or two-digit number.
Page 21
Operating the Telephone with the Display
Multiline Functions
Some functions and features are only available to you if the administrator
configured your telephone to support multiple lines. The following are
some examples of special multiline telephone features:
•Line keys
•Manual hold
•Multiline priority
•Visual indicators for line key status
Most features are common to single-line and multiline telephones,
but some features function in a slightly different manner depending
on the telephone type. In this manual, these differences are described in the same section that describes single-line telephone features.
If a Broadsoft Server is used, "MultiLine" is also called "Shared Call
Appearance".
Function Selection
A function is selected with the keys
key. The arrow icon (>) in the second line indicates that additional functions
are available. In idle mode, there are no menu options available (no prompt).
At the end of the menu list the > key goes to the beginning of the list, and
at the beginning of the list the
When you select a function using the : key, you are led step by step
through the call procedure until all parameters have been entered.
<
or > and confirmed with the
<
key goes to the end of the list.
:
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Operating the Telephone with the Display
Step by Step
Incoming Calls
The Telephone rings giving the set call signal
page 97.
If calling party information (name, number, or both) is
transferred, it appears in the display.
If you are defining settings on the telephone
when a call arrives, the process is paused. After the telephone conversation, the telephone
automatically returns you to the point in the
menu structure you were in before the call.
Refer to page 52 for information to answer
incoming pickup group calls.
u or vSet call volume. To raise or lower the volume, press the
Answer call?>
Loudspeaker
u or vAdjust volume. To raise or lower the volume, keep
Answering a Call With the Handset
nLift the handset.
relevant key until the desired volume is set.
Answering a Call Without the Headset
(Speakerphone Mode)
You can’t use this function with optiPoint 410/
420 economy/economy plus
The telephone rings. The caller is displayed on the
screen.
:Confirm
or
Press key. LED lights up.
Speakerphone mode.
pressing the keys until the desired volume is set.
22
Notes on speakerphone mode:
•Tell the other party that you are using speakerphone
mode.
•The speakerphone works bests at a low receiving
volume.
Page 23
Step by Step
Operating the Telephone with the Display
•The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm
(approx. 20 inches).
•If the other party cannot hear you, please check with
your service personnel whether your microphone
was deactivated via the configuration settings.
On multiline telephones, the line being signalled is
automatically selected when you lift the handset.
If more than one line is alerting, you are connected
to the line that has been ringing the longest.
If you want to override the automatic selection,
press the applicable line key before you go offhook.
Ending a Call
Loudspeaker
Press key. LED goes out.
or
Cancel/Rel.
Press Cancel/Rel.
or
Disconnect?>
> :Select and confirm.
If the call has been terminated by the other party,
the message "Cleared"
Switching to Speakerphone Mode
You can’t use this function with optiPoint 410/
420 economy/economy plus
Prerequisite: You are conducting a call with the handset.
Loudspeaker
and tHold down the key while replacing the handset. Then
release the key.
Proceed with the call.
appears in the display.
Loudspeaker
Country Options set to US
In case you have set the country options to US, you do
not have to hold the loudspeaker key to switch to speakerphone mode while replacing te handset.
Press key.
tReplace the handset and proceed with the call in spea-
kerphone mode.
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Operating the Telephone with the Display
Step by Step
Switching to the Handset
Prerequisite: You are conducting a call in speakerphone mode.
n and sLift the handset. Continue the call.
Open Listening During the Call
You can allow other people in the room to join the telephone conversation. Inform the party at the other end of
the line that you are switching to loudspeaker.
Prerequisite: You are conducting a call with the handset.
You can’t use this function with optiPoint 410/
420 economy/economy plus
Activating this function:
Loudspeaker
Loudspeaker
Press key. LED lights up.
Deactivating this function:
Press key. LED goes out.
Refusing a Call
You can refuse an incoming call. If the number of the
caller is transmitted, it is stored in the Missed Calls list
so you can call that person back at a later date.
Refuse call?>
> :Select "Refuse call" and confirm.
The display returns to the idle menu.
The person calling receives a negative response.
Deflecting a Call
You can deflect an incoming call to another destination.
Deflect call?>
> :Select "Deflect call" and confirm.
Dial?>
24
:Confirm your entry.
oEnter the destination number.
Page 25
Step by Step
Operating the Telephone with the Display
A message informing you that the call has been deflected appears in the display.
The deflected call is stored in the Call Log under "Forwarded calls".
Second Call
If the "Call waiting" function is activated ( page 66)
and your are currently making a call, you can pick up another call. The caller hears the on-hook signal, you hear
the call waiting signal.
Accepting a Waiting Call
You are conducting a call. A second call is indicated in
the display and you hear a call waiting signal.
Answer call?>
Disconnect and return? >
> :Confirm to end the call and return to the first party. The
:Confirm query.
You can talk with the second party.
The connection with the first party is held.
first party connection is displayed again.
To activate or deactivate the "Call waiting" function, see page 66.
Refusing a Waiting Call
On multiline telephones, incoming calls can only
be refused via the prime line.
You can refuse a waiting call.
You hear the call waiting signal and the number of the
waiting party is displayed.
Refuse call?>
> :Select "Refuse call" and confirm.
The waiting party receives notification of the refusal and
the call with the first party is redisplayed.
The refused call is stored in the Missed Calls list.
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Operating the Telephone with the Display
Step by Step
Deflecting a Waiting Call
You can deflect a waiting call to another phone number.
You hear the call waiting signal and the number of the
waiting party is displayed.
Deflect call?>
> :Select "Deflect call" and confirm.
oEnter the destination telephone number.
Dial?>
:Confirm your entry.
The first party connection is displayed again. The deflected call is stored in the Missed Calls list.
Connecting a caller
Prerequisite: You have answered the second call
( page 25).
Join?>
> :Select and confirm. The party on hold and the second
caller are connected. You can now replace the handset
or redial.
Transfer a second call
You can transfer the second call to a third party.
Prerequisite: You have answered the second call
( page 25).
Transfer?>
> :Select and confirm.
Dial?>
Hold?>
> :Select and confirm. The second call is held.
26
:Confirm.
oEnter the number of the third party to whom the se-
cond call is to be transfered.
The call is transferred immediately to the third party.
You are connected to the first party again
Putting second call on hold
If you have taken a second call, you can also place it on
hold, e.g. in order to consult with someone in the same
room. In this case both parties are put on hold.
Prerequisite: You have answered the second call
( page 25).
Page 27
Step by Step
Operating the Telephone with the Display
Reconnect?>
:Confirm in order to return to the second call.
You can also terminate or transfer the second call now
or speak to the other parties in turn.
Answering a Call On Another Line
If you are making a call on a multiline telephone, incoming calls on other lines are signalled by a line key.
The administrator can configure one of the following options for your telephone:
•No ring when active on the telephone
•An advisory tone (a quieter ring tone than usual)
while you are conducting a call
To answer a call on another line, you can press the line
key that is alerting. The current call is automatically
placed on hold. You can also refuse or deflect the call as
described on page 25.
Holding a Call
You can use this function to put a current call on "hold"
to prevent the party at the other end of the line from
hearing an internal consultation for instance.
The "Hold" function must be activated by the administrator.
If you have a multiline telephone and proceed as
described in this section, the held party can be
picked up by any other multiline user with the
same line key. If you do not want the held party
to be picked up, you must put the party on "Consultation hold" page 40.
Using the Menu
Prerequisite: You are in the middle of a call.
Hold?>
> :Select and confirm.
The call is placed on hold. The held party’s number and
the message "On Hold" appear on the display.
After a configurable time interval, a double tone signal
reminds you that the party is still on hold and the message "Still on Hold" appears on the display.
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Operating the Telephone with the Display
Step by Step
If the held line is displayed on one or two other
multiline telephones, the double tone is signalled
on all of these telephones.
Reconnect?>
60101
60101
:Confirm this option to resume the held call. You may
now either initiate a consultation call or terminate the
call.
Using the Line Keys
If you have a multiline telephone, you can use the line
keys to place calls on manual "hold".
Prerequisite: You are in the middle of a call.
Press the key associated with the line that is in use.
•The line key LED blinks.
•The line’s LED indicates the hold status on all connected multiline telephones.
•Any user with an appearance of the held line can
press that line key and retrieve the call from hold.
Manual hold cannot be used with a consultation hold or
after a waiting call has been answered.
Transferring a Call
You can transfer your current call to another party with
or without consultation.
Transferring without Consultation
Transfer?>
> :Select and confirm.
oEnter the telephone number of the party to whom the
call is to be transferred.
Dial?>
:Confirm.
The call is transferred with the message "Transferring"
and the confirmation "Call transferred" to the second
party. You can now replace the handset or dial a new
number.
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Operating the Telephone with the Display
Step by Step
Transferring with Consultation
Proceed as follows to announce the transfer beforehand.
Consultation?>
> :Select and confirm (see also page 40).
oEnter the telephone number of the party to whom the
call is to be transferred.
Dial?>
:Confirm.
The party answers
sNotify user of call transfer.
Complete Transfer?>
> :Select and confirm (you may also simply replace the
handset to connect the parties).
The display indicates that the parties have been connected. Replace the handset.The other party still has
not answered.
The other party still has not answered
You do not need to wait until the second party has answered in order to transfer the call (see also page 82).
Complete Transfer?>
:Confirm. The call is transferred with the message "Call
transferred".
If the second party does not answer, you are recalled by
the first party.
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Operating the Telephone with the Display
Step by Step
Making Calls
You can enter a phone number with the handset off- or
on-hook.
Dialing Following Line Seizure
If you have activated the function Busy when dialing (see page 81), you cannot be interrupt-
ed by an incoming call. The caller hears busy
tone.
Line 1
If you have a multiline telephone and want to make a
call on a specific line, press the appropriate line key. If
you do not do so, the telephone automatically selects
an idle line.
nLift the handset.
Redial the last number.
Redial 72261496?>
> :Select and confirm. The number is dialed and the con-
nection is set up.
orDial the number.
oEnter the phone number and
Dial?>
Please dial Name?>
> :Select and confirm.
:Confirm.
orSelect name
oEnter the party's URL (for entering text, see
page 193).
Dial?>
30
:Confirm.
If the telephone is expecting input, you can also press a
function key to which a dialing destination has been assigned, such as the Redial, Missed Calls key or a repdi-al key. Refer to page 45 for information about fea-
tures that simplify dialing.
Page 31
Step by Step
Operating the Telephone with the Display
Dialing Before Line Seizure
oEnter the phone number.
Dial?>
Loudspeaker
:Confirm your entry.
or
Press the Loudspeaker key.
orWait until the Auto Dial Timer has timed out.
The number is dialed and the connection is set up.
If you are using a dial plan and have set Hot-Key-pad (see page 80), dialing takes place auto-
matically as soon as the character string entered
matches an entry in the dial plan.
Using DTMF Tone Dialing
During a call, you can use DTMF tone dialing to operate
answering machines, voice mailboxes, and so on. Depending on the dialing key pressed, different key sequences are sent out. The keys 0 - 9, the asterisk (*)
key, and the hash (#) key can be used.
Refer to the operating instructions for the answering
machine, voice mailbox, or other device for the specific
tones needed to operate it correctly.
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Operating the Telephone with the Display
Step by Step
Call Log
The Call Log menu contains four lists for:
•Missed calls
•Dialed calls
•Received calls
•Forwarded calls
The Call Log contains up to 20 of the last parties stored
for the relevant list. The following call details are stored:
•Phone number/name depending on available data
•The number of call attempts from each user (max.
•The date and time of the last call attempt from each
To ensure that entries can be saved in the "Missed
Calls" and "Received Calls" lists, the Caller ID must be displayed as a name, number or both.
99)
user
This is not the case if:
•"No display" is set for "Call display" ( page 68).
•The caller ID was not transferred.
Entries are only saved in the "Forwarded calls"
list if the administrator has enabled the save
function.
On multiline telephones only callers calling the
prime line are logged in a missed calls list.
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Page 33
Operating the Telephone with the Display
Step by Step
Displaying the Call Log
02=Call Log?>
> :Select and confirm.
Select list
1=Missed calls?>
:Confirm.
or
2=Dialled calls?>
> :Select and confirm.
or
3=Received calls?>
> :Select and confirm.
or
4=Forwarded calls?>
> :Select and confirm.
The lists are sorted chronologically, with the most recent entry first.
You can scroll through the lists using the
<
and >
keys. You can also use the letter keys to jump to the first
entry that begins with the relevant character.
Select entry
Select the entry you require from the relevant list.
3=543219876?>
> :For example, select the third entry and confirm.
2=Details?>
> :Select and confirm.
Display details
You can display details for the selected party.
The display shows the date and time of the call. If the
same call has been entered repeatedly, the date and
time of the last call appear in the display.
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Operating the Telephone with the Display
Step by Step
Call party
Once you have selected the required party, you can proceed as follows to make the call.
1=Dial?>
> :Select and confirm.
Dial?>
> :Confirm - the call is connected.
Delete party from list
You can delete the selected party from the list if you no
longer require the entry.
3=Delete?>
> :Select and confirm. The current entry has been deleted
and the numbering of subsequent entries moves up in
the list.
Delete all parties from list
You can delete the entire list for any entry. To do this, select the following option.
4=Delete ALL?>
> :Select and confirm. All entries in the current list are de-
leted.
Select next/previous entry
If you have selected a party, you can use the following
options to scroll to the next/previous party.
5=Next entry?>
> :Select and confirm.
or
6=Previous entry?>
> :Select and confirm.
Press the "Cancel/Rel." key or select 0=End to quit the
Call Log.
34
Page 35
Step by Step
Operating the Telephone with the Display
"Missed calls" Key
If the "Missed Calls" list contains new entries that have
not yet been displayed, the LED for the "Missed calls"
key blinks. While you are checking the list, the LED
lights continuously. When you exit, the LED only blinks
if a new missed call entry has not yet been accessed.
Prerequisite: The key has been configured
( page 88).
Missed Calls
Repeat Dial
Press key to display the "Missed Calls" list immediately
( page 33).
Redial Key
You can also use the redial key to display a list of the last
20 numbers dialed.
The last 20 numbers dialed are automatically stored, regardless of which line was used to place the call. If the
dialed party was busy or did not answer, you can redial
the number without having to re-enter the number for
your next attempt. The number dialed last is the first
one in the list.
Prerequisite: The key has been configured
( page 88).
Press key to display the "Dialed calls" list immediately
( page 33).
35
Page 36
Operating the Telephone with the Display
Step by Step
Call Forwarding
To manage your telephone, you can have calls forwarded to another telephone.
Prerequisite: The call forwarding function is active
page 65.
The Broadsoft also provides switch-based call
forwarding features. These features are described on page 65. However:
•You should not use these phone-based
call forwarding features together with the
Broadsoft call forwarding features.
•Using the phone-based call forwarding features gives you greater control over your call
forwarding.
Three types of call forwarding can be programmed using the Forward menu:
•Unconditional
•On no reply
•On busy
Due to its immediate effect, the unconditional type of
forwarding has a higher priority than the no reply and
busy types. Calls that are being actively forwarded are
displayed in the status list ( page 62). Please note
that a key which has been assigned the call forwarding
function provides a shortcut to the number to which
calls are currently being forwarded.
If the administrator has activated the function for logging forwarded calls, these calls will be listed in the
"Forwarded calls" log ( page 33).
Checking Forwarding Status
The three types of call forwarding can have the following states:
•Not programmed
•Not active
•Active
03=Forward?>
> :Select and confirm. The status is displayed.
36
To check the current state, scroll to the Forward menu.
You will find an overview of the options here from
page 197.
Page 37
Step by Step
Operating the Telephone with the Display
1=Unconditional?>
:Confirm.
or
2=On no reply?>
> :Select and confirm.
or
3=On busy?>
> :Select and confirm.
The following messages may appear:
•"Not set"
– not programmed
•"Not active"
– programmed, but deactivated page 38
•"Active"
– programmed and activated page 38
Activating/Deactivating Call Forwarding
Prerequisite: A forwarding destination is programmed
( page 38).
Switch off call forwarding
03=Forward?>
> :Select and confirm. "Active" displayed.
1=Unconditional?>
:Confirm (or select and confirm "2=On no reply" or
"3=On busy").
2=Switch off?>
> :Select and confirm. Forwarding is "Not active".
Activate call forwarding
03=Forward?>
> :Select and confirm. "Not active" is displayed.
1=Unconditional?>
:Confirm (or select and confirm "2=On no reply" or
"3=On busy").
3=Switch on?>
> :Select and confirm. Forwarding is "Active".
37
Page 38
Operating the Telephone with the Display
Step by Step
Programming Call Forwarding
If you select a forwarding function that is not programmed, the "New/change target" menu option automatically appears, which permits you to specify a destination address. Currently active or not active forwards
can also have their destination addresses changed. To
do this you must change default menu option "Switch
on" or "Switch off" to "New/change target" using the arrow keys. These scenarios are described below. Note
the "Cancel" function key can be used at any time to revert to the previous level.
Specify and activate forwarding destination
03=Forward?>
> :Select and confirm. "Not active" is displayed.
1=Unconditional?>
1=New/change target?>
1=Use keypad?>
Complete?>
:Confirm (or select and confirm "2=On no reply" or
"3=On busy"). "Not set" is displayed.
:Confirm
:Confirm "1=Use keypad" to enter numeric values only
(or select and confirm "2=Use editor" to enter alphanumeric text).
oEnter the destination telephone number. Delete exist-
ing numbers by means of the
:If complete, confirm the entry. The forward is set and
active.
If unconditional call deflection is active in the idle
state, the fourth line of the display toggles between Menu and the programmed forwarding
destination, such as ">01928005".
<
key, if necessary.
38
Page 39
Operating the Telephone with the Display
Step by Step
Changing the Forwarding Destination
03=Forward?>
> :Select and confirm.
1=Unconditional?>
1=New/change target?>
1=Use keypad?>
Complete?>
:Confirm (or select and confirm "2=On no reply" or
"3=On busy"). "Active" is displayed for example.
:Confirm
:Confirm "1=Use keypad" to enter numeric values only
(or select and confirm "2=Use editor" to enter alphanumeric text).
oChange the destination number. If necessary, delete ex-
isting numbers beforehand using the
:Confirm entry if correct. The new destination is set and
the current status of the forward is preserved.
<
key.
39
Page 40
Operating the Telephone with the Display
Step by Step
Consulting with a Second Party
During a call, you can consult with a second party while
placing the first party on "hold".
You can transfer the call which is on hold to the second
party – even if the latter has not yet answered (see
page 29).
If you have a multiline telephone, you can also
use the manual hold feature to place the call on
the active line on hold while you perform other
actions page 27.
•If you have placed a party on "consultation
hold", you cannot initiate "manual hold".
•If you are in the "manual hold" state, you cannot initiate a "consultation hold".
Consultation?>
Please dial #?>
Dial?>
Introducing Consultation
Prerequisite: You are in the middle of a call.
:Confirm
:Confirm.
oEnter the number of the second party to be called.
:Confirm to dial the number.
The connection is set up and displayed.
You can terminate the dialing process with the
Cancel key during input of the number and then
return to the first party.
40
Page 41
Step by Step
Operating the Telephone with the Display
Canceling Consultation Hold
If the other party does not pick up:
Disconnect and return? >
Disconnect and return? >
:Confirm to disconnect the active connection.
You are reconnected with the first party.
If the other party picks up:
:Conduct your consultation.
Confirm in order to return to the first party.
You can alternate between the two parties page 41,
or set up a conference call page 42.
Alternating Between Two Parties
Prerequisite: You are conducting a consultation call
( page 40).
Alternate?>
> :Select and confirm. You are reconnected with the first
party.
Alternate?>
> :If necessary, choose "Alternate" and confirm. The sec-
ond connection is displayed.
Canceling consultation hold
Disconnect and return? >
> :Select and confirm.
41
Page 42
Operating the Telephone with the Display
Step by Step
Conferencing
You can’t use this function with optiPoint 410/
420 economy/economy plus
This feature is sometimes known as three-way calling.
Prerequisite: You are conducting a consultation call
( page 40).
Introducing the Conference
Prerequisite: You are conducting a consultation call
( page 40).
Create local Conf.?>
> :Select and confirm. The following appears in the dis-
play: "Creating local Conf.
"
"In Conference" appears on the display.
Ending the Conference
Changing back to single-line calls
Local Conf. disconnect? >
> :Confirm.
You are reconnected with the first party. The second
party is placed on hold. You can now:
•alternate between the two parties;
•connect the two other parties (transfer);
•re-enter the conference call;
•terminate the active call – you are connected to the
second party.
orEnd both calls using the menu
Clear both calls?>
> :Select and confirm. Both calls are terminated, and the
display shows "Cleared". You can start a new call.
orEnd both calls by hanging up
Prerequisite: "Allow Join in conference" was deactiva-
ted by the service personnel.
42
tReplace the handset or press the loudspeaker key (in in
speakerphone mode). The display shows "Cleared".
You can start a new call.
orConnect the two other parties using the menu
Prerequisite: "Allow Join in conference" was activated
by the service personnel.
Page 43
Operating the Telephone with the Display
Step by Step
Join?>
> :Select and confirm. The display shows "Transferring"
and then "Calls joined". You can start a new call.
orConnect the two other parties by hanging up
Prerequisite: "Allow Join in conference" was activated
by the service personnel.
tReplace the handset or press the loudspeaker key (in in
speakerphone mode). The display shows "Tr a n s f e r r i n g "
and then "Calls joined". You can start a new call.
43
Page 44
Operating the Telephone with the Display
Step by Step
Recording a Call
You can record important calls to be able to supply evidence about the exact wording of an order (e.g. for
banking transactions).
Prerequisite: The connection to ASC Call Recording
(EVOip) was entered at your telephone by the service
personnel page 82.
During a call either
press the Record key that was set up
or
Start Recording?>
> :select and confirm. The recording is started, and the
display shows "Recording" and the number of the other party. The other party is notified via an audio note
that the call is being recorded (has to be set up by the
service personnel).
Stop Recording
Press the Record key
or
Stop Recording?>
> :select and confirm. The recording is stopped.
The recording is also stopped if the call is terminated.
Searching for and replaying the calls can e.g. be done
using the widely known ASC applications POWERplay,
WEBplay, or INSTANT WEBplay.
44
Page 45
Step by Step
Operating the Telephone with the Display
Dialing Aids
The optiPoint 410/420 economy/economy plus/standard S V6.0 provides you with a number of dialing aids
and memory functions to facilitate you in making calls
and administering numbers.
Dialing with Selected Dialing Key
You can assign frequently dialed numbers to function
keys ( page 88). When you press one of the "selected
dialing keys", the stored number is shown in the display,
and you can set up a connection.
Prerequisite: The idle menu is displayed.
Frank Miller
Dial?>
Press the assigned selected dialing key. The stored
number or name is displayed.
:Confirm the number; The connection is established.
Using Auto Dial Timer
Following expiry of a configurable delay interval, auto dialing occurs after the last dialed digit is entered. This
can happen in the following circumstances:
•Dialing in idle mode
•Deflecting an incoming call
•Making a consultation call
•Transferring an answered call.
The delay time can be shortened as follows:
•Pressing the
os.
•Lifting the handset. This is only applicable after predialing when the phone is idle or if the user has entered the digits for a consultation call and the handset is on hook.
•Pressing the Loudspeaker key. This is only applicable after pre-dialing when the phone is idle and the
loudspeaker LED is off or if the user has entered the
digits for a consultation call and the loudspeaker
LED is off.
:
key. This is applicable in all scenari-
45
Page 46
Operating the Telephone with the Display
Step by Step
Using Abbreviated Dialing
If an emergency number has been programmed
by the administrator, the delay time for this number is reduced to 1 second.
The default setting for the delay time is 6 seconds. If necessary, you can change this value
page 69.
The automatic dialing delay does not function if
you are using a dial plan and have set Hot-Key-pad (see page 80). Dialing takes place auto-
matically as soon as the character string entered
matches an entry in the dialing plan.
To simplify the dialing process, you can call twelve abbreviated dial numbers. You can program a user number
for each abbreviated dialing number page 83.
Using Abbreviated Dialing to Make Calls
Abbrev. dialing
Press the Abbreviated Dialing function key.
The number for the abbreviated dial number 1 is displayed.
1) 08972228596_?>
> :Scroll to the desired abbreviated dialing number and
confirm.
or
oEnter the required single-digit abbreviated dialing num-
ber
2) 5618239758?>
Dial?>
:Confirm.
:Start the dialing process.
Storage locations for abbreviated dialing numbers
that have not yet been programmed are displayed as "Not programmed".
46
Page 47
Step by Step
Operating the Telephone with the Display
Using Notebook Functions
If the last number dialed was busy, or if the called party
has not picked up, or if you wish to note down the number of the remote user, then you can store the telephone number electronically and call it again at a suitable time (max. 24 alphanumeric characters). Both
parties can store the number of the other party.
The notebook can also be used outside a call simply for
recording a number to be recalled subsequently. In this
case the currently stored number is displayed by default
and can be edited using the cursor keys and keypad.
Storing a number
Prerequisite: You are conducting a call.
The current call is displayed.
Notebook
Store?>
Notebook
Dial?>
Press the Notebook function key.
:The other party’s number is displayed. Confirm "Store"
to store the number.
or
oEnter another number of your choice and confirm.
"Entry stored"
saved.
Calling a stored number
The idle display appears.
Press the Notebook function key.
The stored number is displayed.
:Start the dialing process.
confirms that the number has been
47
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Operating the Telephone with the Display
Step by Step
Using Repdial Keys
The Repertory Dialing function is similar to selected
dialing. However, it can also incorporate dialing control
functions at any point within the repertory dialing sequence. The Broadsoft automatically detects whether
the digits represent an IP address, a number, or a URL.
Control FunctionAction During Dialing
OK <OK>Any characters following this
Pause <PA>Waits 3 seconds before sending
control function are sent immediately after the call has been
answered, and are sent as DTMF.
any characters following this
control function.
Consultation <CS>Establish a consultation call at
this point.
Clear <CL>Clear the current call at this
point.
Procedure for programming Repdial keys, see
page 90.
48
Page 49
Step by Step
Operating the Telephone with the Display
Voice Messages
The "Messages" menu displays the number of voice
messages that have been recorded in the mailbox.
09=Voice messages?>
:Confirm.
If any messages are present, the number of messages
is shown at the top right of the display.
For example, 3/1 (2/1) means:
•3 messages, 2 of which are new
•1 old message
Retrieving Messages
1=Call message centre? >
> :Select and confirm.
Dial?>
:Confirm.
You are connected to the message center and can retrieve your messages.
Viewing Message Details
You are in the "Messages" area.
2=Details?>
> :Select and confirm.
New: 3Old: 1>
New: 2Old: 1>
> :This is displayed to indicate the number of new and old
This is displayed to indicate the number of new and old
voice messages for instance.
urgent messages for instance.
Use the
Mail" and "Urgent Messages". Use the
to the main menu.
< and >
keys to toggle between "Voice
key to return
:
49
Page 50
Operating the Telephone with the Display
Step by Step
Deactivating the Ringer
If you do not want to be disturbed by an incoming call
ringing, you can deactivate the ringer.
Prerequisite: A function key must be configured (see
page 88).
Ringer off
Ringer off
Ringer off
Press the Ringer off key.
The LED is on.
This setting remains in effect as long as the LED
is on.
If there’s an incoming call, the ringer sounds one time
and then remains mute.
The Ringer off LED blinks.
To deactivate the function, press the "Ringer off" key
again.
The LED goes out.
Activating Do Not Disturb
Another way of avoiding disruptive incoming calls is to
activate the Do Not Disturb function. When this function is activated, your telephone will not ring for incoming calls. The caller will hear the busy tone.
04=Do Not Disturb?>
> :Select and confirm.
Switch on?>
Switch off?>
50
:Confirm. The new setting is displayed.
:Confirm. The new setting is displayed.
If you have a multiline telephone, this function is
only available for the prime line.
Prerequisite: Do Not Disturb must be permitted, otherwise the menu option will not be available (see
page 72).
Activating/Deactivating Do Not Disturb
or
If the word "or" is blinking in the idle display, the message "Do not Disturb - set" is displayed.
Page 51
Step by Step
Operating the Telephone with the Display
Using a Key to Activate/Deactivate Do Not
Disturb
Prerequisite: A function key must be configured (see
page 88).
Do Not Disturb
Do Not Disturb
Do Not Disturb
Press the Do Not Disturb key.
The LED is on.
This setting remains in effect as long as the LED
is on.
If there is an incoming call, the caller hears busy tone.
However, calls for pickup groups will still be put
through.
The Do Not Disturb LED blinks.
To deactivate the function, press the "Do Not Disturb"
key again.
The LED goes out.
Do Not Disturb can also be switched on or off by
pressing the Do Not Disturb key during a call.
51
Page 52
Operating the Telephone with the Display
Step by Step
Using Group Features
To help with handling certain types of calls, your telephone can be part of a pickup group, a hunt group, or
both.
Call Pickup Groups
The administrator can combine several telephones to
form a pickup group. If your telephone belongs to a pickup group, you can pick up calls for another group member. If you want another group member to handle a call,
you can also ignore the call. After you do so, your telephone stops ringing and returns to idle state.
Hunt Groups
The administrator can merge several telephones to
form a hunt group. If your telephone belongs to a hunt
group, the Broadsoft routes calls for members of your
group according to rules defined by the administrator.
Hunt groups provide a simple way to distribute calls
among a group of stations.
If you want another group member to handle a call, you
can also make your telephone appear busy to the hunt
group. After you do so, your telephone does not receive
hunt group calls.
52
Page 53
Step by Step
Operating the Telephone with the Display
Surviveability
If a fallback system was set up for your Broadsoft, you
will still be able to use your telephone and the functions
of the outage system in case of e.g. a power outage.
If your telephone has no connection to the Broadsoft, it
will automatically connect to the fallback system. The
message "Temporary limited mode" is displayed.
While you are using the fallback system, the following
functions are not available:
Hot- and Warmline Function
Your service personnel can set up a hot or warm line for
your or a specific telephone.
If you pick up the receiver or press the loudspeaker key
on this telephone, the preset number is dialled
•immediately in case of a hot line;
•after a preset period of time in case of a warm line.
Examples:
•The elevator telephone is set to immediately dial the
front desk’s telephone number.
•The telephone next to an in-patient’s bed is set to
dial the ward’s telephone number after e.g. 1 minute if no other number is dialled.
53
Page 54
Operating the Telephone with the Display
Step by Step
Multiline Telephone – Introduction
The following sections provide an overview of the concepts and features specific to your telephone if the administrator has configured it as a multiline phone — a
telephone that supports more than one line.
Most features are common to single-line and multiline
telephones, but some features function in a slightly different manner depending on the telephone type. In this
manual, these differences are explained in more detail
with the relevant function.
Lines and Line Keys
A line is the representation of a valid SIP address of
record (AoR) and the context for establishing SIP connections. Multiline telephones permit the connection of
more than one line. The term "line key" refers to lines
that are connected to more than telephone.
Although only one call at a time can be connected to the
handset or loudspeaker, several calls may be assigned
to the multiline telephone. These calls are either placed
in a queue or signalled as incoming calls on the telephone.
Line keys are used to select different lines. Lines should
not be assigned to the Cancel or Shift keys because
these keys are required for other purposes. This means
that each multiline telephone can have up to ten line keys.
You can use the LED associated with the line key to determine the state of the line—for example, ringing,
hold, consultation. The LED shines, blinks, flickers or
flickers weakly to indicate the relevant line status. For
further information on line key status indications, see
page 204.
54
Page 55
Step by Step
Operating the Telephone with the Display
Types of Lines
The following are the types of lines:
•Private line: A line that is only accessible to one
telephone.
•Shared line: A line that is accessible to multiple
telephones.
The LED associated with the line key indicates the status of a call on the line regardless of whether the call is
conducted on this particular multiline phone or on another multiline phone on which the shared line is also
displayed.
Line Types
The available lines can be used as described below. Regardless of the line usage, all of these lines can be either private or shared.
•Prime line: Every multiline telephone has one
prime line. This line generally uses your public number, which means that you receive your incoming
calls on this line. A prime line can be private or
shared.
Some features are only applicable to the prime line
to ensure that conflicting feature settings between
different multiline telephones on the same shared
line cannot occur.
•Secondary line: Every multiline telephone can have
additional lines, which are prime lines of other multiline telephones.
•Phantom line: The difference between a phantom
line and other line types is that it is not the prime line
on any telephone.
Phantom lines are particularly useful for deflecting
calls. The administrator can configure your prime
line so that it switches to a phantom line if a second
call is incoming. If you are speaking with a second
party, this configuration allows you to hold, transfer
or deflect the call.
55
Page 56
Operating the Telephone with the Display
Step by Step
Lines
Basically every line in a multiline telephone functions as
an individual telephone so that all features on "singleline" telephones can be transferred to each individual
line. As soon as a line is active, the relevant details are
displayed.
Although a multiline telephone supports simultaneous
use of several lines, it functions in almost the same way
as a single-line telephone. The difference with a multiline telephone is that the line is selected automatically.
With multiline telephones, however, you can also manually select the line using the line key that has been assigned to it. For an explanation of the line key status indication please see page page 204.
Line Seizure
A multiline telephone line is seized if the line key LED is
lit, blinking or flickering and information about the line
appears in the display.
You can change the mode as follows:
•Pressing a line key to seize the line.
•A line is seized with an incoming call.
•A line is free when it becomes idle or is put on hold
manually.
•The multiline telephone selects another suitable line
for seizure. If a suitable line is not available, a line is
not seized.
•A line remains seized even when a connection is released following consultation.
All procedures that were initiated via the menu or the
function keys refer to the line that is seized. All audio
functions (for example when toggling between handset
and speakerphone mode) apply to the active line.
If you have seized a secondary line, this line remains reserved for you to dial for a period of
time programmed by administrator. During this
time the line cannot be seized by another party
whose telephone is also programmed to use
the secondary line.
56
Page 57
Step by Step
Operating the Telephone with the Display
Using a Multiline Setup
Incoming Call (Ringer or Call Waiting Tone)
The optiPoint 410/420 economy/economy plus/standard S V6.0 rings with the set ring tone page 97.
If information about the calling party is transferred
(name, number or both), it appears on the display.
nYou can now lift the handset and talk with the person
calling.
On multiline telephones, the line being signaled
is automatically selected when you lift the handset. If more than one line is alerting, you are connected to the line that has been ringing the longest.
Answer call?>
Line
or
:Confirm Answer calland then lift the handset or use the
speakerphone.
or
Press the blinking line key before you lift the handset or
before using the speakerphone.
Outgoing Calls
Off-hook dialing
Initiate a call by:
•Pressing a free line key on the multiline telephone
•Pressing the Loudspeaker key
•Lifting the handset
On-hook dialing
You can start entering the number immediately. The
connection is established via the next available line.
57
Page 58
Operating the Telephone with the Display
Step by Step
Existing Connection
The following options are available when you answer a
call on a line (see page 57):
•Use the line in the same way as a single-line tele-
•Place the line on hold manually.
Using the line in the same way as a single-line telephone
Example:
phone.
Consultation?>
Line
Holding?>
Line
Line
:If you have answered the call on one line, you can now
use all of the functions that are available for a call on a
single-line telephone:
•Place the call on consultation hold and pick it up on
another phone
•Deflect the call (see page 24)
•Transfer the call (see page 29)
•Consult with another party (see page 40)
•Pick up a waiting call (see page 25)
•Alternate between two calls (see page 41)
•Join a conference call (see page 42)
Placing a call on hold manually
You can put an active call on hold using the line key.
Press the illuminated line key.
:Confirm.
Only the two following options are available:
•Press the line key to reconnect the call.
•Press another line key to call another party for
example.
58
Page 59
Step by Step
Operating the Telephone with the Display
Making Calls with Multiple Lines
Accepting a second call on the same line
While you are on a call, an incoming call is indicated by
ringing or blinking on another line key.
Line 2
Line 1
Line 2
Press blinking line key 2. The first line switches to "manual hold" mode and you are connected with the caller.
When you have finished the call on the second line, you
can pick up the first call by pressing Line 1.
or
Press the relevant line key to put the current line on
"manual hold". Details about the caller on the second
line are displayed and you are prompted to answer this
call.
When you have finished the call on the second line, you
can pick up the first call by pressing the appropriate line
key.
Incoming call on another line while dialing
oYou are dialing a number.
Another line key rings or blinks to indicate an incoming
call.
Line 2
Answer call?>
Refuse call?>
Deflect call?>
You now have the following options:
•Press the key or confirm "Answer call" to accept the
or
:
call – the line on which the number is being dialed is
put on hold. Then:
– Hold the call – you revert automatically to dialing.
– End the call – you revert automatically to dialing.
:•Refuse the call – you revert automatically to dialing.
:•Deflect the call – you revert automatically to dialing.
59
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Operating the Telephone with the Display
Step by Step
Advanced Cancel Key Function
For multiline telephones, the Cancel key function applies to the relevant active connection.
Generally when the Cancel key is pressed, the call being conducted by the party is terminated. With the exception of the situations described below, the relevant
line then becomes free.
•In consultation hold: the party is reconnected with
•When using the handset: the user hears the dial
The following then applies:
•In the case of a simple connection between two par-
•If a holding party whose call has been put on hold
•If a party that is calling another party, presses Can-
•If a party presses Cancel during call waiting, the call
the original party.
tone.
ties: if one of the parties presses the Cancel key,
the connection is terminated and the line reverts to
idle state (on-hook) and the dial tone is heard (offhook).
presses Cancel, the call on hold is terminated and
the line reverts to idle state (on-hook) and the dial
tone is heard (off-hook).
cel during the course of the outgoing call, the outgoing call is terminated and the line reverts to idle
state (on-hook) and the dial tone is heard (off-hook).
is terminated and the line reverts to idle state (onhook) and the dial tone is heard (off-hook).
60
An incoming call cannot be refused by pressing
the Cancel key.
Page 61
Step by Step
Customizing the Telephone
This chapter describes the settings for the optiPoint
410/420 economy/economy plus/standard S V6.0 - including the language used for menu guidance, date and
time, dialing mode and audio settings for instance.
Accessing the Setup Menu
All settings are performed in the "Setup" menu, which
you can access as follows:
Prerequisite: The idle menu is displayed.
05=Setup?>
> :Select and confirm.
Customizing the Telephone
2=Configuration?>
> :Select and confirm.
You will find an overview of the options here from
page 197.
0=End?>
> :Select and confirm to quit the menu.
As soon as you lift the handset, you exit the "05=Setup"
menu automatically.
All menus and menu items are preceded by a
number. If you use the menu structure given at
the end of this chapter, you can navigate within
the menus faster by entering the numbers.
The sub-menus "2=Configuration" and "3=Local
functions" in the "05=Setup" menu can be protected by a user password page 84.
The individual menus are described in the following sections:
•Settings page 62
•Configuration page 62
•Local Function page 83
•Assigning Function Keys page 88
•Audio Settings page 95
61
Page 62
Customizing the Telephone
Step by Step
Settings
The Settings menu is dynamic, i.e. it only appears with
specific information on the status of the telephone,
such as:
•Call forwarding active
•User status set
Prerequisite: You are in the "Setup" menu page 61.
1=Settings?>
:Confirm in order to view the details of the current status
of the telephone.
Configuration
You can use the Configuration menu to customize the
settings on your optiPoint 410/420 economy/economy
plus/standard S V6.0.
This menu can be protected using a user password page 84.
Prerequisite: You are in the "Setup" menu page 61.
2=Configuration?>
> :Select and confirm.
You will find an overview of the options here from
page 197.
Country Options
These settings adapt your telephone to country-specific
characteristics (for example, the display format for the
date and time of day or transfer-technical parameters).
01=Country options?>
2=DE?>
> :Select and confirm to configure the required country
62
:Confirm
The default screen for the display depends on the
installed language package.
Prerequisite: You are in the "Configuration" menu
page 62.
settings, such as Germany in our example.
Page 63
Customizing the Telephone
Step by Step
Language
Use this menu option to define the language for operator prompting.
Prerequisite: You are in the "Configuration" menu
page 62.
02=Language?>
> :Select and confirm; the set language is displayed.
1=German?>
> :Select language and confirm.
If an Broadsoft is connected, you are asked to Restart the telephone after a change of language so
that the change of language setting can also be
done for the Broadsoft.
If the telephone goes back to idle mode without a
confirmation of the Restart, the message "Restart
required" blinks on the display and you have to Re-start the telephone manually ( page 101).
Date/Time
This function allows you to select one of three different
display modes for the date and manually set the time of
day.
You must manually set the date and time of day
if your telephone is not connected to an SNTP
server.
Selecting the Display Mode
The currently configured format is shown on the display
as the first option.
The following display modes are available:
OptionExample
1=DD.MM.YY22.05.03
2=YY-MM-DD03-05-22
3=MM/DD/YY05/22/03
Prerequisite: You are in the "Configuration" menu
page 62.
03=Date/time?>
> :Select and confirm.
1=DD.MM.YY?>
> :Select required display format and confirm.
63
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Customizing the Telephone
Step by Step
Setting the Date and Time
After the display format is selected, the date field appears.
Day:20 Month:09 Year:05?>
Hour:15 Minute:10?>
Cancel/Rel.
The field to be edited can be changed by using the >
<
and
keys to scroll to the next or previous field.
Enter the proper digits using the keypad.
:Confirm the entered date.
If the date and time is invalid, the phone beeps
and the cursor returns to the first item in the entry field when you attempt to confirm the entry.
or
Press the Stop/Escape key to return to the "Configuration" menu without changing the setting.
Call Deflection
This option permits you to configure call deflection to a
destination. You can also predefine a destination for the
deflection (see page 78).
Prerequisite: You are in the "Configuration" menu
page 62.
04=Call deflection?>
> :Select and confirm.
Switch on?>
:Confirm. Calls can be deflected.
or
Switch off?>
:Confirm. Call deflection is not available in this menu.
The new setting is displayed.
64
Page 65
Step by Step
Call Forwarding
This function only affects phone-based call forwarding. The administrator controls call forwarding from the Broadsoft.
You can use this option to define whether phone-based
call forwarding can be configured or not.
This option is only available if it has been activated by the administrator.
Prerequisite: You are in the "Configuration" menu
page 62.
05=Call forwarding?>
> :Select and confirm.
Customizing the Telephone
Switch on?>
:Confirm. Call forwarding can be configured.
or
Switch off?>
:Confirm. Call forwarding cannot be accessed.
The new setting is displayed.
Call Duration
You can use this menu option to activate and deactivate
the Call duration function.
This menu option is only available if it has been
activated by the administrator.
Prerequisite: You are in the "Configuration" menu
page 62.
07=Call duration?>
> :Select and confirm.
Switch on?>
:Confirm. The call duration is displayed.
or
Switch off?>
:Confirm. Display is suppressed.
The new setting is displayed.
65
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Customizing the Telephone
Step by Step
Call Waiting
You can use this option to enable call waiting during an
active call.
This menu option is only available if it has been
activated by the administrator.
Prerequisite: You are in the "Configuration" menu
page 62.
08=Call waiting?>
> :Select and confirm.
Switch on?>
:Confirm. Second call is permitted.
or
Switch off?>
:Confirm. Second caller hears busy signal.
The new setting is displayed.
Call Transfer
Use this menu option to activate/deactivate the feature
for deflecting a current call to another party.
This menu option is only available if it has been
activated by the administrator.
Prerequisite: You are in the "Configuration" menu
page 62.
09=Call transfer?>
> :Select and confirm.
Switch on?>
:Confirm. Call can be transferred.
or
Switch off?>
:Confirm. Call transfer not permitted.
66
The new setting is displayed.
Page 67
Step by Step
Call Join
You can use this menu option to activate or deactivate
the feature for joining an active and a held call.
This menu option is only available if it has been
activated by the administrator.
Prerequisite: You are in the "Configuration" menu
page 62.
10=Call join?>
> :Select and confirm.
Customizing the Telephone
Switch on?>
Switch off?>
:Confirm. Call parties can join the call.
or
:Confirm. Call join not permitted.
The new setting is displayed.
Contrast
You can use this menu option to adjust the contrast of
your display. There is a scale of 1 (low contrast) through
4 (high contrast).
Prerequisite: You are in the "Configuration" menu
page 62.
11=Contrast?>
> :Select and confirm.
1=Display?>
> :Select and confirm.
or
2=Key Labels?>
> :Select and confirm.
o e to mthe keypad keys.
00
Configure the contrast using
uvthe control keys on the telephone or
<>the arrow keys or
:Confirm the setting. The value for the new setting, for
the display contrast for example, is displayed.
67
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Customizing the Telephone
Step by Step
Dialing Mode
You can use this option to determine whether only a
number or a number and a name can be entered when
dialing a call destination.
Prerequisite: You are in the "Configuration" menu
page 62.
12=Dialing mode?>
> :Select and confirm.
1=Name?>
> :Select and confirm. Alphanumeric input.
or
02=Number?>
> :Select and confirm. Numeric input.
or.
3=Name and Number?>
> :Select and confirm for both options.
Specify which input you prefer.
1=Name?>
> :Select alphanumeric input.
2=Number?>
> :Select numeric input.
The new setting is displayed.
Call Display
This function allows you to define what kind of caller information (Calling Line Identification) is displayed for incoming calls.
Possible options are:
1=Name
2=Number
4=No display
5=Name and Number
If the appropriate data is not available, the next available
ID is displayed.
Please note that when you select the "No display"
option, no "missed calls", "received calls" or "forwarded calls" are saved in the Missed Calls list
(see page 32).
13=Call display?>
> :Select and confirm.
1=Name?>
> :Select the required option and confirm. The new setting
68
Prerequisite: You are in the "Configuration" menu
page 62.
is displayed.
Page 69
Step by Step
Daylight Saving
You can use this function to stipulate that the clock on
your telephone switches to summertime and wintertime automatically.
Prerequisite: You are in the "Configuration" menu
page 62.
14=Daylight Saving?>
> :Select and confirm.
Customizing the Telephone
Switch on?>
Switch off?>
:Confirm. Daylight saving activated.
or
:Confirm. Daylight saving deactivated.
The new setting is displayed.
Auto Dial Timer
You can use this menu option to specify the time delay
following input of the phone number before the phone
automatically dials the number without you having to
press the
The valid range is 1 (automatic dialing after 1 second) to
9 (automatic dialing after 9 seconds).
Prerequisite: You are in the "Configuration" menu
page 62.
: key.
This does not affect automatic dialing of the designated emergency number.
15=Auto Dial Timer?>
> :Select and confirm.
o e to mthe keypad keys.
Configure the number of seconds using
uvthe control keys on the telephone or
<>the arrow keys or
:Confirm the setting. The value for the new setting is dis-
played.
69
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Customizing the Telephone
Step by Step
Delay for Call Forward on No Reply
This function only affects phone-based call forwarding. The administrator controls call forwarding from the Broadsoft.
You can use this menu option to change the time after
which an unanswered call is forwarded if Call Forwar-ding on No Reply (CFNR, page 36) is enabled.
The minimum value is 1 meaning forward after 1 second. The maximum value is 21 meaning forward after
21 seconds. The default value is 15.
Prerequisite: You are in the "Configuration" menu
page 62.
16=CFNR Timer?>
> :Select and confirm. The current value is displayed.
o e to mEnter new value.
11?
:For example, confirm the input value of 11. The new set-
ting is displayed.
70
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Customizing the Telephone
Step by Step
Hold Ringback Timer
Use the option Hold Ringback Timer to change the
time after which you are reminded that you still have a
call on hold.
The minimum value is 3, which provides ringback after
3 minutes. The maximum value is 15, which provides
ringback after 15 minutes.
Prerequisite: You are in the "Configuration" menu
page 62.
17=Hold Ringback Timer?>
> :Select and confirm. The current time is displayed.
Configure the number of minutes using
uvthe control keys on the telephone or
<>the arrow keys or
o e to mthe keypad keys.
:Confirm the setting. The value for the new setting is dis-
played.
Music On Hold
You can use this option to activate and deactivate the
music that a caller hears when put on hold.
Prerequisite: You are in the "Configuration" menu
page 62.
This menu option is only available if it has been
activated by the administrator.
18=Music on hold?>
> :Select and confirm.
Switch on?>
:Confirm.
Switch off?>
or
:Confirm.
The new setting is displayed.
71
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Customizing the Telephone
Step by Step
Do Not Disturb
You can use this option to permit or prohibit the user
from activating the Do Not Disturb feature. If Do Not
Disturb is deactivated, the "04=Do Not Disturb" option
is not available on the telephone.
This menu option is only available if it has been
activated by the administrator.
Prerequisite: You are in the "Configuration" menu
page 62.
19=Do Not Disturb?>
> :Select and confirm.
Switch on?>
:Confirm.
or
Switch off?>
:Confirm.
The new setting is displayed.
Message Waiting
You can use this option to activate and deactivate the
"Message Waiting" function.
This menu option is only available if it has been
activated by the administrator.
Prerequisite: You are in the "Configuration" menu
page 62.
20=Message Waiting?>
> :Select and confirm.
Switch on?>
:Confirm.
or
Switch off?>
:Confirm.
72
The new setting is displayed.
Page 73
Step by Step
Hold Ringback
You can use this option to activate and deactivate the
Hold Ringback function, which reminds you that a call is
still being held.
Prerequisite: You are in the "Configuration" menu
page 62.
21=Hold Ring Back?>
> :Select and confirm.
Customizing the Telephone
Switch on?>
:Confirm.
or
Switch off?>
:Confirm.
The new setting is displayed.
Local Conferencing
This option permits and/or prohibits use of the "Local
Conferencing" function. The conference is initiated as a
"three-party conference" from a consultation call.
This menu option is only available if it has been
activated by the administrator.
Prerequisite: You are in the "Configuration" menu
page 62.
23=Local Conferencing? >
> :Select and confirm.
Switch on?>
:Confirm. Local conferencing can be established.
or
Switch off?>
:Confirm. Local conferencing is not available.
The new setting is displayed.
73
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Customizing the Telephone
Step by Step
Auto Answer
You can use this option to activate and deactivate automatic call answering for CTI applications.
When you dial a number using the CTI application while
"Auto Answer” is activated, the telephone automatically
switches to handsfree mode. If "Auto Answer” is deactivated, the telephone will ring first and you must then
press the loudspeaker key or lift the handset to dial the
number and set up the connection to the other station.
This menu option is only available if it has been
activated by the administrator.
If you have a multiline telephone, this function is
only available for the prime line.
Prerequisite: You are in the "Configuration" menu
page 62.
32=Auto answer?>
> :Select and confirm.
Switch on?>
:Confirm. The new setting is displayed.
Beep on Auto Answer
Use this option to specify whether you hear a beep
when a call is automatically answered.
Prerequisite: You are in the "Configuration" menu
page 62.
33=Beep on auto answer?>
> :Select and confirm.
Switch on?>
:Confirm. The new setting is displayed.
74
Page 75
Step by Step
Auto Reconnect
You can use this option to activate and deactivate the
options for placing a call on hold and for retrieving it
again using both a CTI application and the telephone.
This menu option is only available if it has been
activated by the administrator.
If you have a multiline telephone, this function is
only available for the prime line.
Prerequisite: You are in the "Configuration" menu
page 62.
34=Auto Reconnect?>
> :Select and confirm.
Customizing the Telephone
Switch on?>
:Confirm. The new setting is displayed.
Beep on Auto Reconnect
You can use this option to specify whether you will hear
a beep when a call is automatically reconnected.
Prerequisite: You are in the "Configuration" menu
page 62.
35=Auto Reconnect Beep?>
> :Select and confirm.
Switch on?>
:Confirm. The new setting is displayed.
Idle State Options
System messages are displayed in the fourth line of the
optiPoint 410/420 economy/economy plus/standard S
V6.0.
Prerequisite: You are in the "Configuration" menu
page 62.
36=Idle display static?>
> :Select and confirm.
1=Cycle/Flash?>
2=Static?>
> :Select and confirm. The message with the highest pri-
:Confirm. If multiple messages are received, they are
displayed alternately.
or
ority is displayed even if multiple messages have been
received. If there are several messages, a plus sign is
visible behind the current message. You can switch between messages using the plus/minus key.
75
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Customizing the Telephone
Step by Step
Inactivity Timeout
Use the timeout setting to specify the period of inactivity after which the telephone will automatically revert to
the idle state.
Prerequisite: You are in the "Configuration" menu
page 62.
38=Inactivity timeout?>
> :Select and confirm.
1=No timeout?>
:Confirm.
or
2=30 seconds?>
> :Select and confirm.
or
3=1 minute?>
> :Select and confirm.
or
4=2 minutes?>
> :Select and confirm.
or
5=5 minutes?>
> :Select and confirm.
or
6=10 minutes?>
> :Select and confirm.
or
7=15 minutes?>
> :Select and confirm.
76
Page 77
Step by Step
Display Module Call View
This function is only available if an optiPoint 410 display
module has been connected to your optiPoint 410/420
standard. You can use this option to specify whether
call view is on the telephone display or on the optiPoint
410 display module following a system restart.
Prerequisite: You are in the "Configuration" menu
page 62.
39=DSM call view?>
> :Select and confirm.
Customizing the Telephone
Switch on?>
Switch off?>
:Confirm. Call view appears on the optiPoint 410 display
module.
or
:Confirm. Call view appears on the telephone display.
The new setting is displayed.
USB Keyboard Type
You can use this option to specify the language for an
external USB keyboard.
The following languages are available:
1=English
2=English US
3=German
4=Spanish
5=Italian
6=French
Prerequisite: You are in the "Configuration" menu
page 62.
40=USB Keyboard Type? >
> :Select and confirm. The set language is displayed, e.g.
3=German?>
> :Select the required language and confirm your selec-
US.
tion. The new setting is displayed.
77
Page 78
Customizing the Telephone
Step by Step
Programming/Modifying the Deflect Address
Specify a default destination here for calls that are to be
deflected. You will no longer need to enter a destination
number when deflecting calls.
Prerequisite: You are in the "Configuration" menu
page 62.
43=Deflect Address?>
> :Select and confirm. An existing destination is displayed.
1=New/Change Target? >
Change?>
:Confirm.
:Confirm
o: Enter a destination or modify an existing destination.
Clear target
This is only available if a destination has already been
programmed.
43=Deflect Address?>
> :Select and confirm. An existing destination is displayed.
2=Clear Target?>
> :Select and confirm.
Clear?>
:Confirm. The destination is cleared.
Line Settings
This option can only be selected if line keys have been
configured (multiline).
Prerequisite: You are in the "Configuration" menu
page 62.
44=Line settings?>
> :Select and confirm. The name of the first line is dis-
02=1234567890?>
> :Select the lined to be configured.
78
played.
Page 79
Step by Step
Activate/Deactivate "Show in Overview"
for Multiline Broadsoft
Specify here whether or not the individual line should
be shown in the multiline overview Broadsoft
( page 153).
1=Show in overview?>
> :Select and confirm.
Customizing the Telephone
Switch on?>
:Confirm. The line appears in the overview.
or
Switch off?>
:Confirm. Line display is suppressed.
The new setting is displayed.
Position of Line in Multiline Overview Display
Module
Specify the position of the selected line in the multiline
overview Broadsoft ( page 153) (only with
optiPoint 410/420 standard S V6.0).
2=Position in overview? >
> :Select and confirm.
o:Enter the required value for the position and confirm
your entry.
The set position is displayed.
Showing Line Status in Call Information Box
3=Show interline state? >
> :Select and confirm.
Switch on?>
Switch off?>
Specify here whether or not the selected line’s status
should be shown in a call information box in the Broadsoft call view (only with optiPoint 410/
420 standard S V6.0).
:Confirm. Status is shown when call information box is
displayed.
or
:Confirm. Status is suppressed.
The new setting is displayed.
79
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Customizing the Telephone
Step by Step
Displaying Icons Instead of Text
If an icon is to be displayed on the Broadsoft instead of
message text such as "missed calls" for example, then
activate this option (only with optiPoint 410/
420 standard S V6.0).
Prerequisite: You are in the "Configuration" menu
page 62.
45=Call view icons?>
> :Select and confirm.
Switch on?>
Switch off?>
:Confirm. Icons appear on the Broadsoft.
or
:Confirm. Text appears on the Broadsoft.
The new setting is displayed.
Options for on-hook dialing
You should only change this function if you are using a
dial plan (programmed by administrator). If the function
is activated, you have the choice of two settings:
•Context
•Hot-Keypad
Context is the default setting. When on-hook dialing
with this setting you must either confirm the option "Dial", press the loudspeaker key or wait until the Auto Dial
Timer has timed out in order to set up the connection.
If Hot-Keypad has been set, dialing takes place automatically as soon as the character string entered matches an entry in the dial plan.
48=Idle dialing mode?>
> :Select and confirm.
1=Context?>
2=Hot-keypad?>
> :Select and confirm.
:Confirm.
80
Using the "Configuration" menu (see page 62).
Context
orHot-Keypad
Page 81
Step by Step
Suppressing message about missed calls
If this function is activated, calls which have been
missed are indicated on the display of the telephone in
idle mode. If the function has been deactivated, new
calls which have been missed are indicated only by the
blinking of the relevant function key. This function does
not apply to an optiPoint display module which is in
use with your telephone.
51=Idle missed calls?>
> :Select and confirm.
Customizing the Telephone
Switch on?>
:Confirm in order to activate
or
Switch off?>
:Select and confirm in order to deactivate.
Rejecting a call during dialing
If this function is activated, any calls which you receive
while dialing will be rejected. The caller receives busy
tone.
52=Busy when dialing? >
> :Select and confirm.
Switch on?>
Switch off?>
:Confirm in order to activate
or
:Select and confirm in order to deactivate.
81
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Customizing the Telephone
Step by Step
Hangup while ringing
If this function is activated, you can hang up when transferring a call, although the called party has not answered yet.
53=Hangup while ringing?>
> :Select and confirm.
Switch on?>
:Confirm in order to activate
or
Switch off?>
:Select and confirm in order to deactivate.
Call Recording
If this function is activated, you can start recording the
current call page 44. Your service personnel must
have enabled activation and deactivation of this function
by the user.
55=Call Recording?>
> :Select and confirm.
Switch on?>
Switch off?>
:Confirm in order to activate.
or
:Confirm in order to deactivate.
82
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Customizing the Telephone
Step by Step
Local Functions
You can use the "Local Functions" menu to configure
phone-based functions such as password definition or
memory assignment for example.
This menu can be protected using a user password page 84.
Prerequisite: You are in the "Setup" menu page 61.
3=Local functions?>
> :Select and confirm. Enter a password if necessary.
You will find an overview of the options from
page 197.
Abbreviated Dialing
You can use this option to program up to 12 abbreviated
dialing entries.
Prerequisite: You are in the "Local Functions" menu
page 83.
1=Abbrev. dialing?>
1) 23456176?>
> Scroll through the programmed entries.
5)Not programmed?>
> :Stop scrolling when the display indicates an entry that
Program destination #? >
:Confirm.
Note the index of the current abbreviated dial entry is
displayed to the left of the number itself. Entries that
are not currently configured are shown as "Not programmed".
is not programmed and confirm.
:Confirm.
or
e to mStart entering digits immediately.
or
<>Use the arrow keys to select a different dialing mode
before entering digits.
If the abbreviated number is already programmed and
you press :, these digits are moved to the third line in
the display. When you enter the first digit, the original
content is deleted and the new digit is displayed.
83
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Customizing the Telephone
Step by Step
If you immediately enter digits using the keypad, the
content is deleted and the first new digit entered is displayed.
Program destination #? >
:Confirm to enter digits.
oEnter digits
:and confirm.
5)
0451524486?
>
The stored number is displayed.
You may now use the arrow keys to browse or program
other abbreviated numbers.
User Password
You can use this option to modify or enter your user
password. Your password will protect all your user-specific settings including the language settings.
Prerequisite: You are in the "Local Functions" menu
page 83.
2=User password?>
> :Select and confirm.
Change?>
:Confirm
o: Enter a new password (exactly 6 numbers) and confirm.
The new password should be different from the default
"000000".
o: Enter the password again and confirm. Correct entry ac-
knowledged with "Password accepted".
The user password can also be changed remotely
over the web server page 179.
84
Page 85
Step by Step
Lock Phone
You can use this option to lock your phone so that unauthorized persons cannot make calls from or change your
user settings.
Emergency numbers and predefined numbers from the
dialing plan can be dialed.
The telephone can only be locked if you have defined a user password. The new password must
be different from the default password "000000"
page 84.
Prerequisite: You are in the "Local Functions" menu
page 83.
3=Lock Phone?>
> :Select and confirm.
Customizing the Telephone
Lock Only
02=Lock Only?>
> :Select and confirm. "Phone Locked" appears in the display.
If you now try to dial a number or open the menu, you
are requested to enter the user password.
Lock Phone with Forward
Set/Change Target
This must be programmed in order to use the "01=Lock
with Forward" function.
3=Lock Phone?>
> :Select and confirm.
03=Set/Change Target? >
> :Select and confirm.
1=Use keypad?>
> :Confirm
or
2=Use editor?>
> :Select and confirm.
o: Enter a destination phone number or change the exist-
ing number. Confirm your entry.
3=Lock Phone?>
> :Select and confirm.
01=Lock with Forward? >
> :Select and confirm. "Fwd Phone Locked" appears in the
Lock Phone
display.
Incoming calls are immediately forwarded to the configured forwarding destinations.
85
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Customizing the Telephone
Step by Step
Clear Target
If you do not require the "01=Lock with Forward" function, you can clear the forwarding target. In this case
only "02=Lock Only" will be available.
3=Lock Phone?>
> :Select and confirm.
04=Clear Target?>
> :Select and confirm.
Clear?>
> :Select and confirm.
Clear Phone Lock
>Open the menu on the telephone. You will be asked for
your User password. As soon as you enter your User
password, the lock is cancelled.
86
Page 87
Step by Step
Memory
You can use this option to clear abbreviated dialing numbers or to reset the phone to the factory default.
Clearing Abbreviated Dialing Numbers
You can use this option to clear all programmed abbreviated dialing numbers.
Prerequisite: You are in the "Local Functions" menu
page 83.
4=Memory?>
> :Select and confirm.
Customizing the Telephone
1=Clear abbrv List?>
Clear?>
> :Select and confirm. All abbreviated dialing numbers
:Confirm.
have been cleared.
Resetting Memory to Factory Default Settings
You can use this option to reset the phone settings to
the factory default values.
This menu option only resets user-configurable
data. Settings made by the administrator are not
changed.
Open the "Local Functions" menu page 83.
4=Memory?>
> :Select and confirm.
02=Delivery status?>
> :Select and confirm.
Clear?>
> :Select and confirm. All user data has been reset to the
factory default settings.
87
Page 88
Customizing the Telephone
Step by Step
Assigning Function Keys
The optiPoint 410/420 economy/economy plus/standard S V6.0 features a number of functions which you
can assign to function keys as required.
You will find an overview of the options from
page 197.
The optiPoint 410/420 economy/economy plus/standard S V6.0 is equipped with 12 function keys all of
which are user-programmable on two levels.
Five of these keys are preassigned on the first level.
These keys are listed and illustrated on page 18.
Even these five preassigned keys can be reprogrammed.
The possibility of programming a key may be
blocked by your service personnel. In this case
you get the message "Locked by administrator" if
you try to assign a function to this key.
If possible, do not change the Cancel and Shift keys.
These enable you to cancel procedures and/or program
shifted keys.
The optiPoint 420 or optiPoint self labeling key module provide an electronic self-labelling function for programming keys.
The programming procedure using the telephone menu
is described below with examples. However, you can
also program keys using the web interface
( page 176).
88
Page 89
Step by Step
Example 1: Assigning the Mute Function to a
Function Key
You would like to switch the microphone on or off while
making a telephone call. This function should be assigned to one of the function keys.
Functions are only programmable on the first key
level.
On the second level only numbers/names are
programmable.
05=Setup?>
> :Select and confirm.
4=Function keys?>
> :Select and confirm.
Customizing the Telephone
1=Non shifted keys?>
09=Mute?>
> :Select and confirm.
Continue?>
> :Select and confirm to retain the preset label.
Change?
:Confirm. You are prompted to press a key.
Press the function key to be programmed (the associated LED blinks).
When programming function keys on an optiPoint 420
or optiPoint self labeling key module, the electronic
labeling function Label is displayed with the following
prompt:
or
:Confirm to adapt the electronic key labeling.
o :Enter or modify key label and confirm. The relevant key
is labelled automatically.
The new function is assigned to the function key.
If you want to program another key (or key level of the
same key), you can select the level again.
If you are using an optiPoint 410 note the function
you have assigned to the key on the label card to
identify it page 206.
89
Page 90
Customizing the Telephone
Step by Step
Example 2: Assigning Repertory Dialing to a
Function Key
There are two ways of assigning the Repertory dialing
function to a function key:
•Define a new key called Repertory dialingand en-
ter the repertory dialing sequence.
•Edit the repertory dialing sequence of a Repertory dialing key that has already been programmed.
The Repertory dialing function is similar to the repertory dialing function, but it also allows you to enter dialing control functions at any point in the repertory dialing
sequence. As with every function used to initiate an
outgoing call, the line is dialed automatically where possible.
The digits are entered as text and automatically interpreted as one of the following address forms:
•Sequence of digits
•URL
Dialing control functions can be selected and inserted.
Control Function
OK <OK>Any characters following this con-
Pause <PA>Waits 3 seconds before sending
Consultation
<CS>
Clear <CL>Clear the current call at this point.
The characters for representing the dialing control functions can be combined in the same repertory dialing sequence. However, there are restrictions with certain
characters.
When processing the dialing string for Repertory dia-ling the data is interpreted in the same way as dialed
digits. The rules for interpreting each character are determined by the current status of the telephone and the
content of the Repertory dialing character string.
Action During Dialing
trol function are sent immediately
after the call has been answered,
and are sent as DTMF.
any characters following this control function.
Establish a consultation call at this
point.
90
Page 91
Step by Step
Customizing the Telephone
•The Clear control function within a string causes
each active call to be cleared down; any remaining
characters are processed in a new context (normally
"idle").
•The Consult control function within a string causes
the current call to be held and the remaining characters to be interpreted as dialing digits.
•The Pause control function at the beginning of the
string means that the string should only be sent as
DTMF digits. If another call is not connected, this
key is ignored. The length of the pause is then zero.
•The Pause control function after the dialing digits
ensures that once the connection has been established, a wait time of at least three seconds will be
set.
•The Pause control function after DTMF digits causes a wait time of at least three seconds plus 0.2 seconds for each digit sent in the previous block.
•If a string concludes with OK, the digits are sent
without having to wait for the user to press OK or
until a timeout occurs.
With the Repertory dialing function multiple function
keys can each be programmed with a specific repertory
dialing sequence.
05=Setup?>
> :Select and confirm.
4=Function keys?>
> :Select and confirm.
Programming the first level:
1=Non shifted keys?>
31=Repertory dialing?>
> :Select and confirm.
:Confirm. You are prompted to press a key.
Press the function key to be programmed (the associated LED blinks).
oEnter the selection sequence to be saved.
CL CS OK PA
u vYou can use the u and v keys to insert a function.
:Confirm if the destination is complete.
When programming function keys on an optiPoint 420
or optiPoint self labeling key module the electronic
labeling function Label is displayed with the following
prompt:
Change?
:Confirm to adapt the electronic key labeling.
91
Page 92
Customizing the Telephone
Step by Step
o :Enter or modify name or number and confirm. The rele-
vant key is labelled automatically.
or
Continue?>
> :Select and confirm to retain the existing label.
Selected dialing
The phone is now ready to dial with this function key in
the programmed level.
If you are using an optiPoint 410 write the number on the label card page 206.
Example 3: Assigning a Number or Name to a
Function Key
You can assign frequently dialed numbers to a function
key. When you press the key, the stored telephone
number is shown in the display, and you can set up the
connection.
05=Setup?>
> :Select and confirm.
4=Function keys?>
> :Select and confirm.
For programming the first level:
1=Non shifted keys?>
:Confirm. You are prompted to press a key.
Press the function key to be programmed (the associated LED blinks).
02=Selected dialing?>
Program destination #? >
> :Select and confirm.
Program dest. Name?>
> :Select and confirm.
:Confirm.
o :Enter the telephone number or name to be stored and
Change?
:Confirm to adapt the electronic key labeling.
o :Enter or modify name or number and confirm. The rele-
92
or
confirm.
When programming function keys on an optiPoint 420
or optiPoint self labeling key module the electronic
labeling function Label is displayed with the following
prompt:
vant key is labelled automatically.
Page 93
Customizing the Telephone
Step by Step
or
Continue?>
> :Select and confirm to keep the existing label.
The phone is now ready to dial with this function key in
the programmed level.
If you want to program another key (or key level of the
same key), you can select the level again.
If you are using an optiPoint 410 write the function that you have assigned to the key on the label card to identify it page 206.
For programming the second level:
2=Shifted keys?>
> :Confirm. You are prompted to press a key.
On the second level, only phone numbers and
names, including repertory dialing can be programmed.
Press the function key to be programmed (the associated LED blinks).
02=Selected dialing?>
Program destination #? >
> :Select and confirm.
:Confirm.
or
Program dest. Name?>
> :Select and confirm.
o :Enter the telephone number or name to be stored and
confirm.
When programming function keys on an optiPoint 420
or optiPoint self labeling key module the electronic
labeling function Label is displayed with the following
prompt:
Change?
:Confirm to adapt the electronic key labeling.
o :Enter or modify name or number and confirm. The rele-
vant key is labelled automatically.
or
Continue?>
> :Select and confirm to keep the existing label.
The phone is now ready to dial with this function key in
the programmed level.
If you want to program another key (or key level of the
same key), you can select the level again.
93
Page 94
Customizing the Telephone
Step by Step
If you are using an optiPoint 410 write the function that you have assigned to the key on the label card to identify it page 206.
Using Function Keys
You can call the programmed functions depending on
the current status of the telephone. The corresponding
display appears after a function key has been pressed.
Example 1: Activating the Notebook function
Prerequisite: The Idle menu or an active call is dis-
played.
Notebook
Store?>
Ringer off
Ringer off
Press the Notebook function key.
o:Enter the number to be stored and confirm
or
:Confirm.
Storage of the number is confirmed with "Entry stored".
Example 2: Switching off the ringer for incoming
calls on the telephone
Press the Ringer off function key.
The Ringer off LED lights up.
The ringer is deactivated. In the event of an incoming
call, the LED blinks instead.
94
Page 95
Step by Step
Audio Settings
Use this menu to adjust the volume of the ringer tone
with which your telephone signals incoming calls, the
volume of the loudspeaker and the handset volume,
and set the room acoustics for handsfree talking.
Prerequisite: You are in the "Setup" menu page 61.
5=Audio settings?>
> :Select and confirm.
You will find an overview of the options from
page 197.
Loudspeaker Volume
In Idle Mode
Customizing the Telephone
1=Loudspeaker vol.?>
<>the arrow keys or
o etolthe keypad keys.
Adjust the volume of the loudspeaker, the handset loudspeaker, and the ringer tone when the telephone is in
idle mode. The lowest loudspeaker volume is 1 and the
highest volume is 8.
Open the Audio Settings menu (see above).
Prerequisite: You are in the "Audio Settings"
menu page 95.
:Confirm. The current volume is displayed.
The value can be increased or reduced by using either
uvthe control keys on the telephone or
>
:Confirm the setting. The new setting is displayed as a
value.
During a Call
You can adjust the volume of the loudspeaker, or the
handset loudspeaker using the
phone call. Then press the
Otherwise the setting will only apply to the current call.
The "Loudspeaker volume" menu disappears after five
seconds if you do not make any entries.
u and
:
key to save the setting.
v
keys during a
95
Page 96
Customizing the Telephone
Step by Step
Ringer Volume
Prerequisite: You are in the "Audio Settings" menu
page 95.
In Case of a SingleLine Telephone
2=Ringer vol.?>
> :Select and confirm. The current ringer volume is dis-
played.
In Case of a MultiLine Telephone
You can set the ringer volume individually for every line
set up.
10=Line Specific Ringer? >
> :Select and confirm.
2=Change?>
> :Select and confirm.
Press the desired line key. The number or name of the
line and the current ringer volume setting are displayed.
2=Volume?>
> :Select and confirm. The current ringer volume setting
are displayed.
Setting
The lowest ringer volume is 1 and the highest volume is
5. The value can be increased or reduced by using either
uvthe control keys on the telephone or
<>the arrow keys or
o etoithe keypad keys.
>
:Confirm the setting. The value of the new setting is dis-
played.
During an Incoming Call
When your telephone rings at an incoming call, you can
vary the volume of the ringer tone by means of the keys
u
and v. Then press the : key to save the setting.
Otherwise the setting will only apply to the current telephone call.
96
The "Ringer volume" menu disappears after five seconds if you do not make any entries.
Page 97
Customizing the Telephone
Step by Step
Ringer
Prerequisite: You are in the "Audio Settings" menu
page 95.
In Case of a SingleLine Telephone
3=Ringer?>
> :Select and confirm. The current setting is displayed.
In Case of a MultiLine Telephone
You can set the ringer (tone sequence and melody) individually for every line set up.
10=Line Specific Ringer? >
> :Select and confirm.
2=Change?>
> :Select and confirm.
Press the desired line key. The number or name of the
line and the current ringer setting are displayed
1=Ringer?>
> :Select and confirm.
Setting
The tone sequence can be varied in 3 steps, the melody
in 8 steps. During programming you may switch between the tone sequence and melody input fields using
<
und >.
Melody 2Tone sequ. 1
the arrow keys
>Use the arrow keys to select the input field for melody
or tone sequence.
o etoiUse the keys 1-5 on the keypad to change the values as
required.
Melody 3Tone sequ. 2
:Confirm to change. The new setting is displayed.
97
Page 98
Customizing the Telephone
Step by Step
Resetting Ringer Settings
In case of a MultiLine telephone you can reset the ringer (tone sequence and melody) and volume to the factory default either individually or for all lines set up.
Prerequisite: You are in the "Audio Settings" menu
page 95.
10=Line Specific Ringer? >
> :Select and confirm.
For all Lines
!=Reset All?>
2=Change?>
> :Select and confirm.
3=Reset?>
> :Select and confirm. The setting is reset to the factory
:Confirm. All settings are reset.
For a Specific Line
Prerequisite: You have previously selected a setting
different from the factory default for this line.
Press the desired line key. The number or name of the
line and the current setting are displayed.
default.
Handset Volume
You can adjust the handset volume as follows:
Prerequisite: You are in the "Audio Settings"
page 95.
05=Handset vol.?>
> :Select and confirm. The current setting is displayed.
uvthe control keys on the telephone or
<>the arrow keys or
o etolthe keypad keys.
98
>
:Confirm the setting. The new setting is displayed as a
The value can be increased or reduced by using either
value.
Page 99
Customizing the Telephone
Step by Step
Headset Volume
optiPoint 410/420 economy does not have a
headset interface.
You can adjust the volume of the headset loudspeaker
as follows:
Prerequisite: You are in the "Audio Settings" page 95
menu.
8=Headset vol.?>
> :Select and confirm. The current setting is displayed.
The value can be increased or reduced by using either
uvthe control keys on the telephone or
<>the arrow keys or
o eto lthe keypad keys.
>
:Confirm the setting. The new setting is displayed as a
value.
Room Acoustics
The room acoustics for the handsfree talking equipment can be adapted to the room conditions with this
setting. Settings for normal, echoing or muffled rooms
are available for selection.
Prerequisite: You are in the "Audio Settings" page 95
menu.
6=Room character?>
> :Select and confirm. The current setting is displayed, for
example "Normal".
2=Echoing?>
> :Select and confirm another setting. The new setting is
displayed
Setting Room Character During a Call
If you are talking in "handsfree" mode (not with
optiPoint 410/420 economy/economy plus), you can
only adjust the room character only if you have assigned
the functions "2=Echoing" and "3=Muffled" to function
keys. Please read the section "Using Function Keys
Menu" in the chapter "Customizing the Telephone" on
page 88.
99
Page 100
Customizing the Telephone
Step by Step
Please note that the setting for room acoustics is
reset to "1=Normal" if you deactivate the function
keys "2=Echoing" or "3=Muffled".
Key Clicks
You can decide whether or not to have key clicks to provide feedback when a key has been pressed. Three volume levels are available and can be adjusted as indicated below.
Key clicks are only audible when the phone is in a call
state. You do not hear key clicks when you configuring
the telephone.
Prerequisite: You are in the "Audio Settings" page 95
menu.
7=Key click vol.?>
> :Select and confirm. The current setting is displayed.
You can increase or decrease this value with:
uvthe control keys on the telephone or
<>the arrow keys or
o eto gthe keypad keys.
9=Rollover Volume?>
> :Select and confirm. The current setting is displayed.
>
:Confirm the setting. The new setting is displayed as a
value.
Rollover Volume
You can adapt the volume for rollover as follows:
Prerequisite: You are in the "Audio Settings" menu
page 95.
You can increase or decrease this value with:
uvthe control keys on the telephone, or
<>the arrow keys, or
o eto ithe keypad keys.
100
>
:Confirm the setting. The value of the new setting is dis-
played.
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