Siemens Arcadis Varic Service manual

ARCADIS Varic

Field Service Strategy

SP

© Siemens AG 2004

The reproduction, transmission or
use of this document or its contents
is not permitted without express
written authority. Offenders will be
liable for damages. All rights,
including rights created by patent
grant or registration of a utility
model _or_ design,_are_ reserved.

English
Print No.: SPR2-310.890.01.01.02 Doc. Gen. Date: 01.04

Replaces: n. a.

0 - 2 Revision

Chapter Page Rev.

all all 01

Document Revision Level

This document corresponds to the version/revision level effective at the time of system delivery.
Revisions to hardcopy documentation are not automatically distributed.
Please contact your local Siemens office to order current revision levels.

Disclaimer

The installation and service of equipment described herein is to be performed by qualified personnel
who are employed by Siemens or one of its affiliates or who are otherwise authorized by Siemens or
one of its affiliates to provide such services.

Assemblers and other persons who are not employed by or otherwise directly affiliated with or autho­rized by Siemens or one of its affiliates are directed to contact one of the local offices of Siemens or
one of its affiliates before attempting installation or service procedures.

ARCADIS Varic SPR2-310.890.01 Page 2 of 4 Siemens AG
Rev. 01 01.04 CS SD 24 Medical Solutions

Contents 0 - 3

Page

1 _______General Information ____________________________________________ 1- 1

Purpose of the Field Service Strategy. . . . . . . . . . . . . . . . . . . . . . . . . . 1- 1

Objective of the Field Service Strategy . . . . . . . . . . . . . . . . . . . . . . . . . 1- 1

ARCADIS Varic System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 2

2 _______Definitions ____________________________________________________ 2- 1

Definitions of Terms and Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 1

3 _______Product Information ____________________________________________ 3- 1

System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 1

Mobile C-arm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 1

Monitor Trolley . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 1

System Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 2

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 2

4 _______Training, Equipment, Tools and Spare Parts ________________________ 4- 1

Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 1

Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 1

Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 1

Spare Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 2

5 _______Product Delivery _______________________________________________ 5- 1

Delivery of the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 1

6 _______Planning, Startup, Reporting and Application _______________________ 6- 1

Planning, Room Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 1

Support from the factory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 1

Startup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 2

ARCADIS Varic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 2

Reporting and Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 3

Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 3

7 _______Service _______________________________________________________ 7- 1

Service Concept. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 1

Service Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 1

Modifications and Safety Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 1

Deficiencies and Customer Complaints . . . . . . . . . . . . . . . . . . . . . . . . . 7- 1

Siemens Remote Service (SRS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 2

Remote Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 2

8 _______Quality Parts, Spare Parts Logistics and Returns ____________________ 8- 1

Quality Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8- 1

Siemens AG SPR2-310.890.01 Page 3 of 4 ARCADIS Varic
Medical Solutions Rev. 01 01.04 CS SD 24

0 - 4 Contents

Page

Spare Parts Logistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8- 1

General Remark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8- 1

Returns Processing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8- 2

9 ______ Maintenance ___________________________________________________ 9- 1

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9- 1

IVK (Installed Volume Components) . . . . . . . . . . . . . . . . . . . . . . . . . . .9- 1

Service Contract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9- 1

10 _____ Escalation, CS KB and Documentation ____________________________ 10- 1

Service Escalation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10- 1

CS Knowledge Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10- 1

Technical Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10- 1

Document structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10- 1

Hardware requirements for CB-DOC . . . . . . . . . . . . . . . . . . . . . . . . 10- 2

Important information regarding data security . . . . . . . . . . . . . . . . . . . 10- 2

11 _____ Safety Information, Regulations and Disposal ______________________ 11- 1

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11- 1

X-Ray Ordinance (Röntgenverordung §16) applicable only in Germany. . . . . . . . 11- 1

Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11- 1

12 _____ Changes to Previous Version____________________________________ 12- 1

ARCADIS Varic SPR2-310.890.01 Page 4 of 4 Siemens AG
Rev. 01 01.04 CS SD 24 Medical Solutions

General Information 1

Purpose of the Field Service Strategy 1

The Field Service Strategy is available on the Intranet.

The purpose of this document is to provide the technical service organization in the
Regional Units with the necessary information to ensure optimum installation, startup and
after-sales product support.

The information/support provided includes the following:

• Description of the major product characteristics

• Training concept for service personnel

• Special provisions during the product introduction phase

• Site planning and workflow for system startup

• Tools and auxiliary devices required for system installation, service and maintenance

• Meeting the time line and cost objectives

• Service concepts, e.g. Siemens Remote Services, Shared Services, etc.

The technical service managers will be informed when the Field Service Strategy is avail­able.

1 - 1

The Field Service Strategy is available on the Siemens Med Intranet at:

CS/For Service/SP/Surgery/ARCADIS Varic

Objective of the Field Service Strategy 1

The ARCADIS Varic is foreseen to complement the SIREMOBIL Compact L line.
ARCADIS Varic is a mobile C-arm image intensifier unit with a new syngo® based image

system and used for a variety of surgical applications including general, trauma, orthope­dic, cardiac, neuro, and emergency.

Development of the system was preceded by intensive market research to assure that
not only the requirements of our customers but also those of our customer service
organizations are met.

Sales, economic and technical objectives through:

- Low life-cycle costs, from the standpoint of both the customer and the company.

- High system reliability, even during product initiation.

- Minimizing of service and maintenance costs

- Value retention of the system.

Siemens AG SPR2-310.890.01 Page 1 of 2 ARCADIS Varic
Medical Solutions Rev. 01 01.04 CS SD 24

1 - 2 General Information

ARCADIS Varic System 1

Fig. 1

ARCADIS Varic SPR2-310.890.01 Page 2 of 2 Siemens AG
Rev. 01 01.04 CS SD 24 Medical Solutions

Definitions 2

Definitions of Terms and Links 2

CB-DOC Computer Based Documentation

CSE Customer support Engineer

CS Customer Services

In a web-address CS stands for the CS web home page

http://cs.med.siemens.de

USC Uptime support Center

HSC Headquarter Support Center

CS/For Service/HSC-TSC Support

2 - 1

I.V.K. Installed Volume Components

IPB Installed Product Base

Field Service Instructions for the R.U. regarding installation, startup and product
Strategy service. This is equivalent to the terms “Product Info”,

“Service Instructions” or “Product Introduction Bulletin”.

MCB Service and Maintenance Cost Base

PG Planning Guide

CS/For Service/Product Information/Planning/Planning Guides/
SP Systems

PM Preismitteilung, price book

PMI Planning-Installation-Startup Tool (installation time)

SPC/STC Spare Parts Catalogue

CS/For Service/Spare Parts Cataloque/Start SPC-STC/Special

Products

or CD ROM

Technical Product-specific Technical Documentation
Documentation

Siemens AG SPR2-310.890.01 Page 1 of 2 ARCADIS Varic
Medical Solutions Rev. 01 01.04 CS SD 24

CS/For Service/Product Information/SP Systems or CD ROM

2 - 2 Definitions

TC Training Center; Course Offering

®

syngo

SRS Siemens Remote Services

Common Software platform (synergy go).
trademark of Siemens AG

CS/For Service/Siemens Remote Services

syngo

®

is a registered

ARCADIS Varic SPR2-310.890.01 Page 2 of 2 Siemens AG
Rev. 01 01.04 CS SD 24 Medical Solutions

Product Information 3

System Overview 3

Mobile C-arm 3

1K2 CCD Camera

I. I. (9 ")

3 - 1

Generator

Fig. 1

X-ray single tank

Monitor Trolley 3

TFT Monitors

Remote connection &
Network connection

ASPIA PC
CDR-drive

Fig. 2

Siemens AG SPR2-310.890.01 Page 1 of 2 ARCADIS Varic
Medical Solutions Rev. 01 01.04 CS SD 24