Siemens Arcadis Varic Service manual

ARCADIS Varic

Field Service Strategy

SP

© Siemens AG 2004

The reproduction, transmission or
use of this document or its contents
is not permitted without express
written authority. Offenders will be
liable for damages. All rights,
including rights created by patent
grant or registration of a utility
model _or_ design,_are_ reserved.

English
Print No.: SPR2-310.890.01.01.02 Doc. Gen. Date: 01.04

Replaces: n. a.

0 - 2 Revision

Chapter Page Rev.

all all 01

Document Revision Level

This document corresponds to the version/revision level effective at the time of system delivery.
Revisions to hardcopy documentation are not automatically distributed.
Please contact your local Siemens office to order current revision levels.

Disclaimer

The installation and service of equipment described herein is to be performed by qualified personnel
who are employed by Siemens or one of its affiliates or who are otherwise authorized by Siemens or
one of its affiliates to provide such services.

Assemblers and other persons who are not employed by or otherwise directly affiliated with or autho­rized by Siemens or one of its affiliates are directed to contact one of the local offices of Siemens or
one of its affiliates before attempting installation or service procedures.

ARCADIS Varic SPR2-310.890.01 Page 2 of 4 Siemens AG
Rev. 01 01.04 CS SD 24 Medical Solutions

Contents 0 - 3

Page

1 _______General Information ____________________________________________ 1- 1

Purpose of the Field Service Strategy. . . . . . . . . . . . . . . . . . . . . . . . . . 1- 1

Objective of the Field Service Strategy . . . . . . . . . . . . . . . . . . . . . . . . . 1- 1

ARCADIS Varic System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 2

2 _______Definitions ____________________________________________________ 2- 1

Definitions of Terms and Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 1

3 _______Product Information ____________________________________________ 3- 1

System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 1

Mobile C-arm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 1

Monitor Trolley . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 1

System Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 2

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 2

4 _______Training, Equipment, Tools and Spare Parts ________________________ 4- 1

Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 1

Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 1

Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 1

Spare Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 2

5 _______Product Delivery _______________________________________________ 5- 1

Delivery of the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 1

6 _______Planning, Startup, Reporting and Application _______________________ 6- 1

Planning, Room Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 1

Support from the factory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 1

Startup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 2

ARCADIS Varic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 2

Reporting and Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 3

Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 3

7 _______Service _______________________________________________________ 7- 1

Service Concept. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 1

Service Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 1

Modifications and Safety Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 1

Deficiencies and Customer Complaints . . . . . . . . . . . . . . . . . . . . . . . . . 7- 1

Siemens Remote Service (SRS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 2

Remote Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 2

8 _______Quality Parts, Spare Parts Logistics and Returns ____________________ 8- 1

Quality Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8- 1

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0 - 4 Contents

Page

Spare Parts Logistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8- 1

General Remark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8- 1

Returns Processing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8- 2

9 ______ Maintenance ___________________________________________________ 9- 1

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9- 1

IVK (Installed Volume Components) . . . . . . . . . . . . . . . . . . . . . . . . . . .9- 1

Service Contract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9- 1

10 _____ Escalation, CS KB and Documentation ____________________________ 10- 1

Service Escalation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10- 1

CS Knowledge Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10- 1

Technical Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10- 1

Document structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10- 1

Hardware requirements for CB-DOC . . . . . . . . . . . . . . . . . . . . . . . . 10- 2

Important information regarding data security . . . . . . . . . . . . . . . . . . . 10- 2

11 _____ Safety Information, Regulations and Disposal ______________________ 11- 1

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11- 1

X-Ray Ordinance (Röntgenverordung §16) applicable only in Germany. . . . . . . . 11- 1

Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11- 1

12 _____ Changes to Previous Version____________________________________ 12- 1

ARCADIS Varic SPR2-310.890.01 Page 4 of 4 Siemens AG
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General Information 1

Purpose of the Field Service Strategy 1

The Field Service Strategy is available on the Intranet.

The purpose of this document is to provide the technical service organization in the
Regional Units with the necessary information to ensure optimum installation, startup and
after-sales product support.

The information/support provided includes the following:

• Description of the major product characteristics

• Training concept for service personnel

• Special provisions during the product introduction phase

• Site planning and workflow for system startup

• Tools and auxiliary devices required for system installation, service and maintenance

• Meeting the time line and cost objectives

• Service concepts, e.g. Siemens Remote Services, Shared Services, etc.

The technical service managers will be informed when the Field Service Strategy is avail­able.

1 - 1

The Field Service Strategy is available on the Siemens Med Intranet at:

CS/For Service/SP/Surgery/ARCADIS Varic

Objective of the Field Service Strategy 1

The ARCADIS Varic is foreseen to complement the SIREMOBIL Compact L line.
ARCADIS Varic is a mobile C-arm image intensifier unit with a new syngo® based image

system and used for a variety of surgical applications including general, trauma, orthope­dic, cardiac, neuro, and emergency.

Development of the system was preceded by intensive market research to assure that
not only the requirements of our customers but also those of our customer service
organizations are met.

Sales, economic and technical objectives through:

- Low life-cycle costs, from the standpoint of both the customer and the company.

- High system reliability, even during product initiation.

- Minimizing of service and maintenance costs

- Value retention of the system.

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1 - 2 General Information

ARCADIS Varic System 1

Fig. 1

ARCADIS Varic SPR2-310.890.01 Page 2 of 2 Siemens AG
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Definitions 2

Definitions of Terms and Links 2

CB-DOC Computer Based Documentation

CSE Customer support Engineer

CS Customer Services

In a web-address CS stands for the CS web home page

http://cs.med.siemens.de

USC Uptime support Center

HSC Headquarter Support Center

CS/For Service/HSC-TSC Support

2 - 1

I.V.K. Installed Volume Components

IPB Installed Product Base

Field Service Instructions for the R.U. regarding installation, startup and product
Strategy service. This is equivalent to the terms “Product Info”,

“Service Instructions” or “Product Introduction Bulletin”.

MCB Service and Maintenance Cost Base

PG Planning Guide

CS/For Service/Product Information/Planning/Planning Guides/
SP Systems

PM Preismitteilung, price book

PMI Planning-Installation-Startup Tool (installation time)

SPC/STC Spare Parts Catalogue

CS/For Service/Spare Parts Cataloque/Start SPC-STC/Special

Products

or CD ROM

Technical Product-specific Technical Documentation
Documentation

Siemens AG SPR2-310.890.01 Page 1 of 2 ARCADIS Varic
Medical Solutions Rev. 01 01.04 CS SD 24

CS/For Service/Product Information/SP Systems or CD ROM

2 - 2 Definitions

TC Training Center; Course Offering

®

syngo

SRS Siemens Remote Services

Common Software platform (synergy go).
trademark of Siemens AG

CS/For Service/Siemens Remote Services

syngo

®

is a registered

ARCADIS Varic SPR2-310.890.01 Page 2 of 2 Siemens AG
Rev. 01 01.04 CS SD 24 Medical Solutions

Product Information 3

System Overview 3

Mobile C-arm 3

1K2 CCD Camera

I. I. (9 ")

3 - 1

Generator

Fig. 1

X-ray single tank

Monitor Trolley 3

TFT Monitors

Remote connection &
Network connection

ASPIA PC
CDR-drive

Fig. 2

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3 - 2 Product Information

System Characteristics 3

•

• High connectivity with

• 1K

• 9 inch (23 cm) image intensifier

• Optimum workflow

• Increased Generator output

• PC Technology

• Flat Screen Monitors

• Siemens Remote Services (SRS)

• Proven

System Part No.: 80 80 017
System Serial Nos.: 10001 to 19999

®

syngo

based imaging system

syngo

2

Matrix, 30 f/s digital image chain

®

syngo

service user interface (no laptop required)

®

Options 3

• Subtraction / Roadmap

• DICOM standard

• DICOM advanced

• HIPAA

• 15 f/s (pulsed mode)

• Navi Link 2D

• High Resolution Monitors black and white 18"

• Printer low -end

• Printer high -end

• Laser Light I.I.

• Laser single tank

• Diamentor chamber

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Training, Equipment, Tools and Spare Parts 4

Training 4

The responsible CSE must be promptly trained for the installation and servicing of the sys­tems.

In addition to the technical training, good English language skills are indispensable,
because training and technical documentation for ARCADIS Varic is available in English
only.

4 - 1

NOTE

In accordance with the new training guidelines, the Training Center (CS TC) in Erlangen
and also the Training Center in Cary will be offering a training program. Course dates and
exact course descriptions will be published through the familiar channels. We would like to
point out that during the system introduction phase course places will be assigned exclu­sively on the basis of the delivery list.

ARCADIS Varic Training

Course Course Designation Course No. Course Period

1 ARCADIS Varic SP5ARCADV 4 days

ARCADIS Varic is a syngo® based system. Therefore, visiting a
the ARCADIS training is prerequisite.

The presently offered course is an upgrade on the knowledge of the Siremobil Compact.
Participation on the course SP2SMCSMISO is prerequisite.

Only appropriately trained service personnel may be entrusted
with servicing of the system!

®

syngo

course prior to

Equipment 4

During development of the ARCADIS Varic a special effort was made to ensure that only
service equipment introduced by CS need to be used.

NOTE

We would like to emphasize that only calibrated test equipment
may be used. Technical Management in the field office is respon­sible for regular calibration.

All service equipment and aids can be found on the CD ROM and
on the Intranet:

CS/For Service/Spare Parts Cataloque/Start SPC-STC

Tools 4

For ARCADIS Varic installation and service, the standard tools are defined by the STC
(Service Tools Catalogue) are required.

Only the exchange of the I.I., I.I. Optics or CCD Camera requires a special torque wrench
(0,1 Nm - 0,8 Nm). This special tool is listed in the SPC/STC (Service Tools Catalogue).

Torque wrench Part No.: 80 79 241
Allen key socket BIT 1/4" 2,5mm (standard in FSE toolkit)

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4 - 2 Training, Equipment, Tools and Spare Parts

Spare Parts 4

NOTE

Spare parts are published in the Spare Parts Catalogue (SPC)
(see chapter "Spare Parts Logistics & Returns").

The current data can be found on the CD ROM and on the Intranet:

CS/For Service/Spare Parts Cataloque/Start SPC-STC

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Product Delivery 5

Delivery of the System 5

The Regional Units are responsible for ensuring that the transport and storage require­ments according to the PG are met.

In Germany, the system components are delivered by a contracted delivery service. In
non-German countries, transport to the customer’s location is handled by a local shipping
company. The components are transported in standard packaging according to the follow­ing table (order-related variations are possible):

5 - 1

Direct delivery ex factory
(all European countries)

Standard partial packaging

Standard sea or air freight All components in wooden crates or boxes (VH).

Sea or air freight to countries
with special quarantine regu­lations VD/VQ

Further detailed technical information (dimensions, weights, etc.) can be found in the
“Planning Guide”. The current version can be found on the Intranet on the Hyperwave
Server under:

CS/For Service/Product Information/Planning/Planning Guides/SP Systems

It is an absolute prerequisite that every shipment takes the following guidelines into con­sideration:

Open packaging (TS),
ARCADIS Varic on a transport frame and pallet,
all other components on pallets.
Everything wrapped with special plastic film.

All components in special wooden crates (VD/VQ).
Also sealed in special plastic film (monsoon packaging).

• Air cushioned freight truck (all axles!).

• All system components are packaged so that the risk of transport damage is minimized.

• Upon delivery at the customer’s location, the Project Manager or a product specialist

assigned by him must be present!

The completeness of the shipment must be checked against the delivery documents.

In addition, the condition of the packaging must be examined.

• Any shortcomings must immediately be communicated in writing by the Project Manager

to the responsible order processor in the logistics department.

The extent of services provided by the logistics company is determined on a country-to­country basis.

It is recommended that work steps be recorded by the Siemens Project Manager or by a
person assigned by him.

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5 - 2 Product Delivery

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Planning, Startup, Reporting and Application 6

Planning, Room Preparation 6

The ARCADIS Varic is designed to be installed and started up within the shortest possible
period of time. Previous experience has shown that, with good planning and room prepa­ration, installation can be achieved within 1 day - from arrival on site to start of applica­tions-training.

To ensure problem-free completion of the entire system from planning to endeavour, a
person responsible for the project or a Project Manager must be employed. The Project
Managers assigned by the Regional Units are responsible for the site check, planning and
project planning of the system.

The required technical information for the Regional Units is summarized in the
“Planning Guide”.

6 - 1

PG Manual

The current version of the “Planning Guide” can be found on the Intranet:

CS/For Service/Product Information/Planning/Planning Guides/SP Systems

Print Number:

SPR2-310.891.01.01...

.

Support from the factory 6

Site checks, drafting of planning recommendations and execution plans shall be per­formed on request by MED VR P (Project Planning, Engineering).

The required technical, project-specific documents shall be made available by the field
office promptly.

All services provided by VRP shall be billed to the field office on a time basis. The current
VRP prices are applicable.

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6 - 2 Planning, Startup, Reporting and Application

Startup 6

ARCADIS Varic systems are configured and tested at the factory using the proven pre­staging method. Refer to the installation time catalogue for the time required for startup
and adjustments done in the field.

In Germany, bringing the system into the room and start-up are performed in from a sub­contractor (shipping company). The employees of the authorized subcontractor have been
trained in the proper performance of the work steps that must be done on ARCADIS Varic
systems.

Logistics (SPL) coordinates Installation and Startup. Prior to shipping the system, the
Checklist from SPL has be filled out with the customer-specific data and sent back to SPL.

The Acceptance Test and also if network configuration is required this work must be com­pleted by the responsible Siemens department.

In non-German countries, installation must be performed by trained personnel from the
Regional Unit.

The complete handing over time can vary due to country-specific regulations (such as in
Germany, the acceptance test according to RÖV) and also depending if network configu­ration is necessary. Customer training and any resulting changes to the standard pro­gramming are not included in the time allowance indicated.

ARCADIS Varic 6

• Unpacking and start-up time (incl. image quality test): ~ 5 hours

• Acceptance Test: ~ 2 hours (Siemens employee)

• Network configuration (Option): ~ 1 hour (Siemens employee)

Also refer to the PMI tool on the Intranet:

CS/For Service/Product Information/Planning/PMI/SP systems.

The system is shipped from the factory so that only a function check, an adaptation of the
film/screen combination (Option) and a final image quality test needs to be performed.

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Planning, Startup, Reporting and Application 6 - 3

Reporting and Documentation 6

The supplied report "Installation and Start-up ARCADIS Varic” must be completed and
signed by the responsible PM.
A copy of the report must be sent by mail or fax to the following address:

SPQP
Henkestr. 127
D-91052 Erlangen
Fax [phone]

The system and site locations must be entered in the existing data management systems
on the basis of the IVK list by the responsible persons in the region/local Siemens com­pany.

The Technical Managers in the Regional Unit must ensure that each installation is
recorded using the allowable maintenance units in their data management systems.

Particularly during product introduction, but also later for evaluation of system quality, the
analysis and reporting of field data is a critical contribution to the maintenance and
improvement of product quality. Determination of the installed volume is thus given a very
special significance.
The procedure regarding “Documentation of the Installation” is specified in the
ARTD - 001.709.02.

After completing an ARCADIS Varic installation, each field office must record all
product and customer data in SAP.

Application 6

A 1 day application training is recommended for the syngo® based ARCADIS Varic sys­tem for the customers with no experience with syngo®.

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6 - 4 Planning, Startup, Reporting and Application

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Service 7

Service Concept 7

With ARCADIS Varic, repair and troubleshooting is confined to the board or component
level. The replacement of parts is limited to the FRUs listed in the Spare Parts Catalogue.

The goal of this service concept is to find an optimum between the spare part price and
the uptime of the system for the customer.

Service Software 7

The service software is based on syngo® service and integrated into the imaging system
PC.
It provides the full service support (without laptop) via the service user interface, and is
also used for other modalities.

To access the service SW, a licence key has to be generated and typed into the system.
These license keys are time-limited and protect the service SW against unauthorized use.

The license keys for the syngo® based Image system are assigned normally by the USC
or by the CS HSC 1 if no USC is available.

For more Information about the licensing procedure see ARTD - 001.719.12.02.01

7 - 1

The following service level is available:
Level 3 Basic, Inhouse
Level 5 Expert, Experienced Inhouse
Level 7 Siemens, for Siemens personal only (not be to sold)
.

NOTE

The ARCADIS Varic software including the service SW is the
property of Siemens Medical Systems and may not be given to
third parties.

Modifications and Safety Updates 7

To increase reliability, performance and safety, modification orders in the form of updates
(UIs) and Service Instructions (SIs) are published and can be found on the Intranet:

CS/For Service/Product Information/SP/Updates-Modifications SP

(
All UIs and SIs must be performed within the specified timeframe to assure the best possi-

ble system performance.
A detailed process description that is mandatory for the Regional Unit, including cost data

and responsibilities, can be found in the ARTD - 001.714.01.05.01.

)

Deficiencies and Customer Complaints 7

Every employee is required and obligated by C-MQR 4.14/01 to report quality and safety
deficiencies to the factory using the complaint form.

These complaints are subject to strict guidelines as regards processing and are evaluated
and followed up by teams that have been specially created for this purpose in the factory.

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7 - 2 Service

Siemens Remote Service (SRS) 7

SRS for the ARCADIS Varic is possible.

For information about SRS see the following link:
http://cs.med.siemens.de/SRSToolkit/english/cse.htm and button.
Under this link you find also the following document: Configuration of Siemens Remote
Services (SRS) SP00-000.843.02..

Remote Service 7

Remote service is an important part of the service maintenance program, therefore it is
absolutely necessary to connect as many as possible ARCADIS sites to remote service.
The goal is to have 50% of ARCADIS Varic systems connected to Siemens Remote Serv­ices.

Customer Services in cooperation with the business divisions has decided to establish a
new concept for Siemens Remote Services (SRS). This concept defines the following
principles:

• Router connection: a single data transmission line connects one or more systems.

• Pre-configured routers are available (independent of the specific system).

• The local Project Manager has to order the router components. He has to supply the data

for the final configuration (see Router Checklist).

• The final configuration is performed by the central provider (see Checklist) or your local

USC, depending on who will perform the final configuration.

Thus the router connection has to be used, as this provides the maximum in data security.
Particularly if a review station is installed at the customer site, there is only one remote
access to maintain both devices. Also when other modalities such as MR, CT or other AX
systems are located nearby at the customer’s site, the router is the only choice for remote
connection.

Three different packages for final configuration are available:

• Standard: SRS router is already installed, a new system is simply added to the network

and to the SRS server.

• Extended: a new pre-configured SRS router should be installed.

• Advanced: A customer administered router is planned for use with SRS.

For more details, contact the UPTIME [e-mail], or see the Siemens
Remote Services Planning Guide on the SIEMENS Intranet.

NOTE

The local Project Manager has to plan and coordinate to assure
that a telephone connection (ISDN, analog or VPN) or access to
an existing router is available during system start-up as well a
connection to the network.

NOTE

NOTE

ARCADIS Varic SPR2-310.890.01 Page 2 of 2 Siemens AG
Rev. 01 01.04 CS SD 24 Medical Solutions

Siemens Remote Services (SRS) is essential for the service busi­ness.

A Modem SRS connection is not supported by the ARCADIS Varic
system.

Quality Parts, Spare Parts Logistics and Returns8

Quality Parts 8

Q parts are specially labelled spare parts that must be returned to the factory as soon as
possible for investigation of the failure regardless of other regulations such as value limits
or disposal guidelines.

Prioritization is specified as required by the quality specialists in the particular business
division. Classification is dynamic, i.e. the status “Q Part” can be set or deleted multiple
times during the product life cycle. These parts are designated in the SAP data system
(Q code).

For the ARCADIS Varic, components were defined as Q parts.
The goal is to avoid unnecessary high warranty costs and a significant improvement

in product quality during the product introduction by means of quick detection of
deficiencies.

The prerequisite for this is that:

- the part to be returned is accompanied by a detailed error description.

- the parts are returned to the factory (CS ML) immediately,

These are parts that must be returned to the responsible departments in the factory for
quick investigation of the error.

8 - 1

Spare Parts Logistics 8

General Remark 8

The parts defined as spare parts are listed in the Spare Parts Catalogue on the Intranet:

CS/For Service/Spare Parts Cataloque/Start SPC-STC/Special Products

CD ROMs are distributed automatically based on the distribution list maintained by
CS SP.
Spare parts are continuously updated to the requirements of the service organization
based on needs orientation, replaceability and time optimization.

Spare parts are processed according to the rules defined by CS ML.
Shipment is made from the locations in Germany (Frankfurt), USA (Memphis) and the
Asian Express Center, Singapore.

.

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8 - 2 Quality Parts, Spare Parts Logistics and Returns

Returns Processing 8

Parts that can be or must be returned should be returned immediately to the responsible
return parts department in Erlangen.

For Complaint/Q parts the work instructions of Technical Service or the Med Quality
Guidelines are applicable.

Complaint handling the ARTD - 001.713.02.
Q Parts the ARTD - 001.713.01.
The principles for economical processing are specified in ARTD - 001.715.01.03..
The particular agreements made between Med CS ML and the Regional Units apply for

logistic processing of the spare parts cycle.
Spare parts must always be returned with the returns form. In a warranty situation, stating

this fact on the returns form is mandatory.

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Maintenance 9

Maintenance 9

Current maintenance data are published on the Intranet under "MCB" (Service and
Maintenance Cost Base).

IVK (Installed Volume Components) 9

The company headquarters and all Regional Units together must satisfy a variety of func­tions that relate to an exact knowledge of the installed products/components and their
configuration.

These are essentially

• legal aspects (product liability, warranty, updates, etc.)

• administrative aspects (service administration, billing, etc.)

• qualitative aspects (reporting, reliability, etc.)

All regional units must compile an "installed volume" file for products that are in operation
in that particular country so that they are able to satisfy all required functions. To do this, a
worldwide effort is being made and monitored by all business divisions on an equal basis
to determine which products/components need to be recorded in this file.

9 - 1

Since the information about the installed products/components can also be used to moni­tor safety updates, it is important that the components are recorded correctly and com­pletely in the "installed volume".

Through access to the data for the "installed volume" and data on the handling of malfunc­tions, all required information about the period of a malfunction, spare parts used and,
from some countries, even an exact description of the malfunction event, is now available
electronically.

Service Contract 9

To assure optimum system uptime, reliability and image quality, a service contract for the
entire system should be concluded with the customer. For ARCADIS Varic an Evolve
Package is offered in conjunction with a service contract.

If a customer decides not to enter into a service contract, a license fee for the service soft­ware will be assessed. The amount of the license fee is agreed on by the business divi­sion and promptly communicated. The license fee for the service software is charged
annually.

Contract suggestions and support can be obtained from CS M Services Marketing.
Information is available on the Services Marketing homepage on the Intranet.

NOTE

The service software is the unrestricted property of Medical Solu­tions and must not be turned over to third parties.

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Escalation, CS KB and Documentation 10

Service Escalation 10

Service must be performed in accordance with the processes described in the Service
Escalation Strategy.

CS Knowledge Base 10

The knowledge base contains known service scenarios and their solutions as well as
error descriptions and speed infos. Every CSE can contribute to building up the
knowledge base by entering a suggestion.

The CS knowledge base is published on the Intranet under
http://www-cs.med.siemens.de/sharenet

KB is accessible from SRS connected systems as well.

Technical Documentation 10

Document structure 10

10 - 1

The technical documentation is available in English with the following exceptions:

• Unpacking Instructions German/English

• Startup Instructions German/English

• Maintenance Instructions German/English

• Planning Guide German/English

• Maintenance Plan German/English/Spanish/French

The

product-accompanying information

is comprised of:

Technical Documents.

-the
wiring diagrams for the complete system and its options

Operating Instructions.

-the

Maintenance is the customer’s responsibility.
The

non product-accompanying information (CB-DOC)

mentation on CD ROM, and the newest version is always available on the Intranet.

This binder is used to file the Installation Instructions and

is available in a hardcopy version (paper) and

is available as online docu-

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10 - 2 Escalation, CS KB and Documentation

The

CD ROM (CB-DOC)

on the basis of the Socrates Training Information System and the "Siemens Corporate
Directory" (SCD), but can also be maintained by Technical Management in the field
offices. Updates to the CD ROMs are also made according to the distribution list at regular
intervals.

The latest version of the CB-DOC is available on the Intranet.

Hardware requirements for CB-DOC 10

To read the technical documentation that does not accompany the product (CB-DOC),
a laptop complying with the requirements specified in ARTD is necessary.

Important information regarding data security 10

is distributed to a list of CSEs. The distribution list is generated

NOTICE

Technical Management in the Regional Unit is responsible for
making sure that both current as well as old documents on
CD-ROM do not fall into the hands of third parties, and that once a
technician terminates employment with the Siemens Corporation,
such documents are returned.

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Safety Information, Regulations and Disposal 11

Safety Information 11

All activities related to installation and repair must be performed in accordance with the
relevant applicable technical documentation.

When performing work and tests, the safety information contained in the technical docu­mentation must be observed.

Additional regulations are published in ARTD Part 2, Chapter 1.
To the extent necessary, the relevant safety information for the particular work steps is

stated again in the individual chapters in the technical documentation.
For room planning, startup and customer service work the relevant national regulations

must be complied with.

X-Ray Ordinance (Röntgenverordung §16) applicable only in

11 - 1

Germany

• With new installations, all systems have been pretested in the factory; only supplemen-

tary checks need to be performed.

• Following all customer service work that may affect image quality, a partial acceptance

test must be performed, e.g.

- Replacement of image-producing components (X-ray tube unit, image intensifier,
camera, collimator on the tube unit).

Disposal 11

Where parts cannot be returned to the factory, they must be recycled or disposed of in
accordance with the relevant legal regulations. The applicable instructions can be found in
the technical document entitled "Disposal Instructions".

11

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Changes to Previous Version 12

n. a.

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