Appendix E UL/FCC Statements ................................................... 78
iiTone Commander 6210/6220 User Manual
Introduction
General Features
Tone Commander 6210 and 6220 ISDN Telephones are easy to use
multiline terminals with advanced automatic setup capabilities. S/T and
U interface models are available with 10 or 20 call appearances. The
phones support either National ISDN or Lucent 5ESS Custom ISDN.
Features of the 6210 and 6220 include:
• AutoSPID and
Parameter Download
• Call Log• Message Waiting Indication
• Call Timer• Ringing Control for Shared Lines
• Last Number Redial• Desktop or Wall Mounting
• Speed Dial• Tilt Display
• Hot Key Dialing• Integrated Speakerphone
• Direct Station Select• Voice Announce
• Call Directory• Handset or Headset Operation
• Flexible Ringing Options
Models/Options
Four 6200 series ISDN telephone models are available. The models
differ in the number of multifunction keys provided and type of ISDN
connection.
________________________
• Automatic Switch Type
Detection
_________________________
The S/T models require an external NT1 Network Termination, such as
Tone Commander’s NT1U-220TC. Two S/T telephones can share a
single ISDN line in a multi-point arrangement.
U models include a built-in NT1, allowing direct connection to the ISDN
line in point-to-point arrangements. An additional S/T jack allows
another terminal device to be connected to the network through the
built-in NT1.
Options include the 6030X Expansion Module, which adds 30
multifunction keys to any 6210 or 6220 phone, the 6001TA RS-232Terminal Adapter for interfacing the phone with any TAPI-compliant
Windows application, and the 6002TA Analog Port Terminal Adapter
for interfacing with any standard analog telephone device.
Tone Commander 6210/6220 User Manual1
ModelMultifunction KeysISDN Connection
6210T
6220T
6210U
6220U
10 (40 with 6030X)S/T
20 (50 with 6030X)S/T
10 (40 with 6030X)U
20 (50 with 6030X)U
Controls and Indicators
__________________
2Tone Commander 6210/6220 User Manual
1) Display – shows the call state, caller ID, dialed digits, network call
control messages, and elapsed time during calls. When not on a
call, the date, time of day, and softkey options are displayed.
The viewing angle can be adjusted by tilting the display, then
changing the contrast setting – see page 63.
2) Softkeys (4) – select the function displayed above the key on the
second line of the display.
3) Call Key – selects the Call Directory, Call Log, and Call
Identification Display modes.
4) Setup Key – enters Setup Mode.
5) Done Key – exits the current menu, saves any changes made, and
returns to the previous menu options.
6) More
Mode.
7) Message Indicator – a bright red indicator is lit when messages
are waiting; controlled by the network.
8) Multifunction Keys – select call appearances, activate network
features, or dial personal speed dial numbers. Red and green
indicators on the keys show call appearance and feature status.
The optional 6030X Expansion Module provides 30 additional
multifunction keys.
9) Volume Keys – adjust the receiver/speaker volume when on a call;
adjust the ringer volume when on-hook.
Key – cycles through the menu option groups in Setup
4
Call Appearance StateIndication
Idle
Call Ringing
In Use by You
On Hold by You
In Use at Another Terminal
On Hold at Another Terminal
Green – on steady
OFF
Green – flashing
Green – winking
Red – on steady
Red – winking
10) Mute Key – mutes the microphone when using the speakerphone
or handset/headset. A red indicator on the key is lit when mute is
active.
Tone Commander 6210/6220 User Manual3
11) Speaker Key – enables/disables the speakerphone. A green
indicator on the key is lit when the speakerphone is in use.
12) Dial Pad – dials telephone numbers, and sends DTMF tones to
external equipment such as voice mail systems. The dial pad is
used for number entry during setup.
13) Transfer Key – places the current call on hold, and selects an idle
call appearance for transferring the call. A second press completes
a transfer.
14) Conference Key – adds other parties to a conference call.
15) Drop Key – removes the last party added to a conference call, or
disconnects you from a call when not in conference mode.
16) Hold Key – places a call on hold.
17) Microphone – used for hands-free (speakerphone) calling; located
in front of the Hold key on the bottom of the telephone.
18) Handset/Headset Jack – a jack on the side of the telephone
connects to the handset or a standard headset.
4Tone Commander 6210/6220 User Manual
Operation
Placing a Call
___________________________
Selecting a Call Appearance
If the Call Preference option (page 61) is set to Idle or Ringing, your
telephone will automatically select an idle call appearance when you go
off-hook, or activate the speakerphone when you press a Speed Dial,
DSS, REDIAL, dial pad, or UNANS-DIAL key while on-hook.
Automatic Call Appearance Selection
Lift the handset, press the Spkr key, or press a dial pad key to
select an idle call appearance.
Manual Call Appearance Selection
Press an idle (unlit) call appearance key.
Dialing
Wait for dial tone.
Dial the number with the dial pad.
The dialed number will be displayed briefly, then the network
will confirm the dialed digits in the display.
The call duration timer begins when you are connected.
Hot Key Dialing
Begin dialing by pressing a dial pad key while on-hook. An idle
call appearance, if available, will be selected automatically.
Tone Commander 6210/6220 User Manual5
Last Number Redial
The Redial feature dials the last number that was dialed with the dial
pad or a Speed Dial key. Digits dialed after a call is connected are not
saved.
Select REDIAL to redial the last number.
Using the Call Log – refer to page 11.
Using the Call Directory – refer to page 14.
Using Speed Dial Keys
Speed Dial keys automatically dial a series of up to 24 digits when
pressed. If your telephone is on-hook, an idle call appearance will be
selected before dialing. If you are already on a call, the digits will be
dialed using DTMF tones on that call.
Use Speed Dial keys to dial frequently-called numbers, to activate
network features that include a directory number, and to speed up
dialing of access numbers for voice mail, auto attendant, and similar
systems.
Any unused multifunction key can be programmed as a Speed Dial key
– see page 35.
Press a Speed Dial key to dial a number.
The dialed digits will be shown in the display.
6Tone Commander 6210/6220 User Manual
Using DSS Keys
DSS keys are a special type of Call Appearance/Directory Number
keys that are programmed with speed dial numbers to provide Direct
Station Selection. When the call appearance is idle or busy, DSS keys
act like Speed Dial keys, to call a station. When ringing, DSS keys act
like CA/DN keys, to answer a call.
Press an idle DSS key to dial the selected station number.
If the station associated with the DSS key is ringing, the call
appearance will be answered.
Answering a Call
When a call is ringing, the display will show the calling number (if
available) and the called number.
Lift the handset or press the Spkr key to answer the ringing
call shown in the display.
To answer a different ringing call, press the ringing Call
Appearance key before going off-hook.
________________________
Call Preference
If the Call Preference option (page 61) is set to Ringing, your telephone
will automatically answer the ringing call shown in the display when you
lift the handset or press the Spkr key.
Ringing Control
The Ringing Control option (page 60) determines how calls ring at your
telephone. Individual call appearances can be set to always ring, never
ring, or ring after a delay.
Tone Commander 6210/6220 User Manual7
Bridging a Shared Call Appearance
You can bridge (connect to) an active call on a call appearance that is
shared with other terminals, unless call privacy is enabled at the
network.
Press the busy Call Appearance key for the call you want to
bridge.
Lift the handset or press the Spkr key.
The call duration timer begins when you are connected to the
call.
To disconnect from the call, replace the handset or press the
Spkr key. The other parties will remain connected.
________
Displaying Call Appearance Information
Call
Done
Holding Calls
Press the Call key.
Select ID (Shortcut – you can skip this step and immediately
press Call Appearance keys).
Press Call Appearance keys.
Network call information will be displayed for currently active
keys.
"NO CALL INFORMATION" and the assigned directory
number, if available, will be displayed for idle keys.
Press the Call or Done key when finished.
___________________________
Press the Hold key or another Call Appearance key to place
the currently connected call on hold.
The held call appearance indicator will wink with a green light.
Press the held Call Appearance key to return to the call.
____
8Tone Commander 6210/6220 User Manual
Transferring Calls
Use this feature to transfer an active call to another party.
Press the Tran key while in an active call.
The current call is placed on hold, and an idle call appearance
is automatically selected. The Tran indicator flashes (on some
network switch types, the Conf indicator may light instead of
the Tran indicator).
Dial the party you want to transfer the call to with the dial pad
or a Speed Dial key.
Wait until the called party answers to announce the call, or
transfer it immediately before the called party answers.
Press the Tran key again to transfer the call.
_______________________
DSS Transfer
While on an active call, press the Tran key.
Press the DSS key for the destination party.
Press the Tran key to transfer the call.
Conferencing Calls
You can initiate multi-party conference calls. Conferences are limited to
3 or 6 parties, depending on your network configuration.
______________________
Conferencing a New Call
Press the Conf key while on an active call.
The current call is placed on hold and an idle call appearance
is automatically selected. The Conf indicator lights.
Dial the party you wish to add to the conference.
After the added party answers, press the Conf key to
conference all parties together.
Repeat the above steps to add another party.
Tone Commander 6210/6220 User Manual9
Conferencing a Held Call
Press the Conf key while you are on an active call with
another call on hold.
The current call is placed on hold and an idle call appearance
is automatically selected. The Conf indicator lights.
Press the Call Appearance key for the held call you wish to
add to the conference.
Press the Conf key to conference all parties together.
Repeat the above steps to add another party.
Dropping the Last Party
Press the Drop key to remove the last party added to a
conference.
Terminating a Conference
Replace the handset or press the Spkr key to terminate a
conference, removing yourself and all other parties.
Depending on your network configuration, other parties in the
conference may remain connected or be disconnected.
Using Network Features
Feature Activator keys access features provided by the telephone
network. A feature is active when the key’s red indicator is on.
Some commonly available features are listed below. Consult your
service provider for more information.
__________________
Call Forwarding
Forwards ringing calls to another number. When the Call Forward key
indicator is lit, incoming calls will be forwarded.
10Tone Commander 6210/6220 User Manual
Privacy
Prevents other users from bridging on your active call.
Group Call Pickup
Answers a call ringing at another telephone in your workgroup.
Directed Call Pickup
Answers a call ringing at a specified telephone.
Automatic Callback (Recall)
Calls you when a dialed busy station becomes idle, then redials the
station when you answer.
Message Waiting
Lights the Message Indicator on your telephone when you have a voice
mail message.
Using the Call Log
_______________________
What does the Call Log Do?
The call log maintains a running list of the last 100 incoming or
outgoing calls from your telephone. You can view the caller ID number
(if available), the date and time of the call, and elapsed time for
connected calls.
Types of Calls in the Call Log
Unanswered Incoming Calls – calls that rang at your telephone, and
were not answered. Forwarded calls are not logged.
Answered Incoming Calls – calls that were answered at your
telephone.
Outgoing Calls – calls originating from your telephone.
Tone Commander 6210/6220 User Manual11
Viewing the Call Log
Call
Press the Call key.
CALL MENU
DIR LOG ID
Select LOG.
A password may be set to prevent unauthorized entry
into your call log. When prompted for a password,
enter your 4-digit password with the dial pad. Press
the Done key after entering the password.
To change or remove the password, please refer to
page 64.
SELECT CALL LOG TYPE
UNANS ANSWD OUT
Select the type of call you want to view – UNANS
(unanswered), ANSWD (answered), or OUT (outgoing).
A key indicator will alternately flash red and green to identify
the call appearance that was used for the logged call.
To view a previous (older) call in the log, select
To return to the last displayed (newer) call in the log, press the
More4 key.
To delete a call from the log, select DELETE.
Å
BACK.
9:42a 4/15 425-349-1234
DELETE DIAL TIME |BACK
To view the elapsed call time for answered calls, select TIME.
00:25:12 425-349-1234
DELETE DIAL DATE |BACK
To return to the time and date display, select DATE.
12Tone Commander 6210/6220 User Manual
Shortcut to the Unanswered Call Log
If any calls ringing at your telephone were unanswered,
UNANS will appear in the display. You can select UNANS to
enter directly into the Unanswered call log. After you have
viewed the unanswered call log, the UNANS display indication
will clear until new calls are received.
Dialing a Call Log Entry
With the call you want to dial showing in the call log display,
select DIAL.
An idle call appearance will be automatically selected. The
directory number from the log will be shown in the second line
of the display. For outgoing calls, all digits that were dialed to
complete the original call are shown.
3=Dial:
4253491234
Add any required prefixes, then press the softkey under the
directory number to dial the digits displayed.
3=91
4253491234
Tone Commander 6210/6220 User Manual13
Using the Call Directory
__________________
What is the Call Directory?
The Call Directory is a softkey-based speed dialing system that can
store up to 36 entries. A name display identifies each entry. Use the
directory to store frequently-dialed numbers when additional Speed
Dial keys are not available.
Directory entries are displayed on nine screen pages, with four entries
per page. The current directory page number (1-9) will be shown at the
upper right of the display.
Dialing from the Call Directory
Call
More
Call
Press the Call key.
CALL MENU
DIR LOG ID
Select DIR (Shortcut – you can skip this step and press a
dial pad key to select a directory page).
DIRECTORY PAGE1\
Jim G Home
To see a different directory page, select a page by pressing a
dial pad key (1-9), or press the More4 key to cycle through
the nine pages until the desired page is displayed.
Press the softkey that is under the number you want to dial.
To exit the Call Directory, press the Call key again.
To add or change directory entries, see page 57.
14Tone Commander 6210/6220 User Manual
Using the Speakerphone
The speakerphone feature allows two-way hands-free conversation
and on-hook dialing.
_________________
Placing and Answering Calls
The Call Preference option (page 61) determines the behavior of your
telephone when the Spkr key is pressed. If this option is set to Idle or
Ringing, your telephone will automatically select an idle call
appearance when you press the Spkr key, or activate the
speakerphone when you press a Speed Dial or DSS key while onhook.
With the Ringing option selected, you can answer a ringing call
appearance by pressing the Spkr key.
Muting the Microphone
You can mute the microphone for privacy. The other party will not be
able to hear you, but you can still hear the other party.
Press the Mute key to disable or enable the microphone.
The indicator light on the Mute key will be on when the
microphone is muted.
Muting is turned off when you change from speakerphone to
handset use.
The microphone is located in front of the rubber pad on the
bottom of the telephone, in front of the Hold key.
For proper speakerphone operation, make sure that the
telephone is placed directly on a hard surface, and the
microphone is unobstructed.
Tone Commander 6210/6220 User Manual15
Using Voice Announce
The Voice Announce feature may be used to provide hands-free call
announcing of screened calls or station-level paging when your phone
is on-hook. Incoming calls that meet specific predefined criteria (see
page 40) can be answered automatically by the speakerphone. The
microphone can be automatically disabled for announcing only, or
enabled to allow two-way conversations. You can enable or disable
Voice Announce at any time.
___________________
Enabling/Disabling
When the phone is idle, the display will show the current Voice
Announce state.
The Voice Announce state is shown only if Voice Announce
keys have been set up as explained on page 40.
Press the softkey beneath the VA display to enable or disable
Voice Announce.
UNANS VA ON
Receiving Voice Announce Calls
Calls selected for voice announcing will be answered automatically.
You and the caller will hear a double beep if your microphone is muted,
or a single beep if your microphone is enabled. The call will disconnect
when the caller hangs up. After the call has been answered, you can
pick up the handset for a private conversation, turn muting on or off,
press the Spkr key to disconnect, and perform other normal call
operations. Voice Announce is disabled when you are on an activecall with the handset, headset, or speakerphone.
CAUTION – If Call Announce is enabled for a calling directory number,
the caller should not transfer calls unscreened (blind) to your
telephone, otherwise the transferred call will be answered using Voice
Announce.
16Tone Commander 6210/6220 User Manual
Using a Headset
________________________
Headset Mode Operation
Your telephone can be set for handset or headset use (see page 62).
With a headset, the Spkr key is used as the hookswitch, and the
speakerphone feature is disabled.
Optimizing the Phone to Match Your Headset
Headset models may vary in their microphone sensitivities and receive
levels. Your telephone provides adjustments for transmit and receive
levels to accommodate most headsets – see page 62.
Adjusting the Receive Volume
The Vol5 and Vol6 keys adjust the receive volume level for the
handset, headset, and speakerphone while you are on a call.
The telephone stores individual preset volume settings for the handset
and headset. Volume settings return to the programmed preset levels
after a call is completed. See page 62 to change the preset values.
Changes to speakerphone volume levels are retained after a call is
completed.
Adjusting the Ringer Volume
The Vol5 and Vol6 keys adjust the ringer volume while you are not
on a call.
The telephone will ring once with the new ringer volume setting, and
the new setting will be shown briefly in the display.
When the volume is at the lowest setting, the phone will display
"RINGER OFF" instead of the date and time when idle. Press the Vol
key while you are not on a call to enable the ringer.
_____________
______________
5
RINGER OFF
REDIAL
Tone Commander 6210/6220 User Manual17
Installation
Ordering ISDN Service
ISDN ordering forms may be supplied by your service provider. You
can also print forms using the PC-based Configuration Wizard. Please
refer to Appendix A in this manual.
Consult your service provider to plan your service installation. Allow
adequate time after cutover for testing of all call appearances and
programmed features. Ask your service provider for your SPID
numbers, and confirm the installation date.
6210T/6220T Installation
S/T models require an external NT1.
___________________
__________________
Set the Termination Switches
on the Telephone and NT1
Set the termination switches on the bottom of the telephone and on the
NT1 to match the termination impedance to your premises wiring
configuration. Several typical wiring configurations are shown below,
with the appropriate switch setting.
Available switch settings are OFF
and 100 ohms.
We recommend the use of Category 3 or better unshielded twisted pair
cable with T568A or T568B connector wiring. Distances shown are the
maximums for 24-gauge cable, and may vary for other cable types.
18Tone Commander 6210/6220 User Manual
Basic Multipoint:
(recommended for most applications)
-
NT1
Set NT1 termination to 50 ohms.
Short Multipoint:
-
Set NT1 termination to OFF.
Extended Point-to-Point:
-
6210T
or
6220T
Set phone termination to OFF.
6210T
or
6220T
100
6210T
or
6220T
Set phone termination to 100 ohms.
100
6210T
or
6220T
100
6210T
or
6220T
Set phone termination to
Set NT1 termination to 100 ohms.
100
ohms.
Line and Power Connections
Power for the telephone may be provided on PS1 (phantom power on
the transmit and receive pairs from the NT1) or PS2 (power on pins 7
and 8). Tone Commander NT1U-220TC standalone NT1s and
NT1U-223TC rack-mount NT1 cards provide both PS1 and PS2 power
without additional connections.
Tone Commander 6210/6220 User Manual19
WARNING: If a separate power supply is used to provide PS2
power to the telephone, make sure that the output ground of the
NT1 power supply and the PS2 power supply are connected
(with the correct polarity) to a common ground reference point or
electrical damage to the telephone may occur.
• If your phone is equipped with jumpers next to the S/T IN jack, set
both jumpers to PS1 or PS2 as required.
default
setting
• Using an 8-conductor line cord, connect the S/T IN jack on the
telephone to the TERMINAL jack on the NT1. Route the cord under
the guide tabs in the phone base.
Pin #Signal
5Tx-WHT-BLUWHT-BLU
4Tx+ BLU BLU
1
unused
2
unused
3Rx+WHT-ORNWHT-GRN
6Rx- ORN GRN
7-48VWHT-BRNWHT-BRN
8GRDBRNBRN
Wire Color
T568 A
WHT-GRNWHT-ORN
GRNORN
T568 B *
(AT&T 258A)
Modular Jack Pinout
* T568 B jacks are recommended; they allow conventional station pair
ordering when connecting to S/T punchdown blocks on NT1 racks.
Handset/Headset
• Plug the supplied handset or a compatible headset into the jack on
the left side of the telephone.
20Tone Commander 6210/6220 User Manual
6210U/6220U Installation
_________________
U models include a built-in NT1. Optional external ISDN S/T Terminal
Equipment may share the telephone's ISDN line by connecting to the
S/T jack on the telephone.
If you are not using external Terminal Equipment, no termination switch
setting is required.
Set the Termination Switch on the Telephone
If external Terminal Equipment (TE) is connected, set the termination
switch on the bottom of the telephone to match the termination
impedance to your premises wiring configuration. Two typical wiring
configurations for connecting external TE are shown below, with the
appropriate switch settings.
U IN
S/T OUT
50
100
TERMINATION
Available switch settings are 50
and 100 ohms.
We recommend the use of Category 3 or better unshielded twisted pair
cable with T568A or T568B connector wiring. Distances shown are the
maximums for 24-gauge cable, and may vary for other cable types.
Basic Multipoint:
(recommended for most applications)
to Network
6210U
U
6220U
Set phone termination to 50 ohms.
or
50
300' max.
TE
Set TE termination
(internal or external)
to
.
OFF
Tone Commander 6210/6220 User Manual21
Extended Point-to-Point:
100
TE
to Network
6210U
U
100
or
6220U
Set phone termination to
100
1900' max.
ohms.
Set TE termination
(internal or external)
to 100 ohms.
Line and Power Connections
U models are powered on pin 7 (-) and pin 8 (+) of the U IN jack. PS1
and PS2 output power is supplied on the S/T OUT jack to power an
additional terminal.
• Using an 8-conductor line cord, connect the U IN jack on the
telephone to the line jack. Route the cord under the guide tabs in
the phone base. An additional terminal may be connected to the S/TOUT jack.
• Connect the network line to the power supply (Tone Commander
Part No. 901042 or equivalent), and the power supply output to the
U IN jack on the phone as shown.
to Network
48 Volt
Power
Supply
U
6210U
or
6220U
Handset/Headset
• Plug the supplied handset or a compatible headset into the jack on
the left side of the telephone.
22Tone Commander 6210/6220 User Manual
Wall Mounting
Robust handset retainer clips for wall mount use are available on
request from Tone Commander.
__________________________
Rotating the Base
The phone base must be rotated for wall mounting.
• Disconnect the line cord.
• Remove the retaining screw in the center of the base.
• Press the top of the tall edge of the base to disengage the snap
tabs, then lift the base from the telephone body.
Do not touch the expansion connector. If using the 6030X, 6001TA,
or 6002TA, leave the expansion cable plugged into the phone.
• Turn the base 180°, insert the tabs on the short edge of the base
into the holes near the display end of the telephone, and then snap
the tall side of the base onto the telephone.
• Replace the retaining screw (required for UL compliance).
Attaching to a wall mount jack
• Plug an 8”, 8-pin line cord into the S/T IN jack (6210/6220T) or the U
IN jack (6210/6220U) on the telephone. Route the cord under the
guide tabs on the base. If you do not have one, you can obtain an 8”
line cord by calling Tone Commander Technical Support at
(800) 524-0024.
• Hold the telephone next to the wall mount jack. Plug the line cord
into the jack.
• Hang the telephone on the wall plate mounting studs. Press down
firmly to lock in place.
• Push any excess line cord into the base.
Tone Commander 6210/6220 User Manual23
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