Siemens 600, 300 User Manual

Page 1
ROLMphone 300/600 Series
User Guide
for ROLM 9751 CBX Release 9006i
GU30-1550-03
Page 2
Warning: Hack ers a r e c r im inals who unlawfully gain access to cus tomer tele­communicati ons s ys tems to make long distance telephone calls that are then billed to the system owner. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. Siemens Rolm will not accept liability for any damages, including lon g di sta n c e charges, which result from unau thorized use. Although Siemens Rolm has designed security features into its products, it is your sole responsibility to use the security features and to establish security practices within your company, including training, security awareness, and call auditing.
Siemens Rolm sales and service perso nne l , as well as Sie m ens Rolm’s business partners, are available to work with you to help you prevent this type of unauth ori zed use of your tele-communications system.
Warning: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communication. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to take whatever measure s ma y be required to correct the i nterference at his own exp ense.
This equipment do es not exc eed Class A limits per radio noise em issions for digital apparatus, set out in the Ra dio Interference Regula ti on of the Canadian Departmen t of Communicati ons . Operation in a resi dential area may caus e unacceptable in terference to radio and TV reception requiring the owner or operator to take whatever steps are necessary to correct the interference. See instruction manual.
Cet équipement ne dépasse pas les limites de Classe A d’émission de bruits radioélectriques pour les appareils numériques, telles que prescrit es pa r le Règlement sur le brouillage radioélectrique établi par le ministère des Communications du Canada. L’exploitation faite en milieu résidentiel peut entraîner le brouillag e des réceptions radio et télé, c e qui obligerait le prop riétaire ou l’opérateur à prendre les dispositions nécessaires pour en éliminer les causes. Voir le Guide d’i ns tructions.
All references to RS-23 2-C in this document are now repla ce d by reference to EIA-TIA­232C.
October 1995
Form No. GU30-1550-03 Part No. 51A2305 EC No. A92322 No part of this publication may be reproduced, stored in a retrieval system, or transmitted,
in any form or by any means, mechanical, electronic, photocopying, recording, or otherwise, without prior written permission of Siemens Rolm Com m unications Inc.
Request Siemens Rolm publications from your Siemens Rolm re pre sentative or the Siemens Rolm branch servi ng you. Publications are not stocked at the address be low.
Siemens Rolm Communications Inc. 4900 Old Ironsides Drive P.O. Box 58075 Santa Clara, CA 95052-8075 (408) 492-2000 TWX: 9103387350 ROLM SNTA B Telex: 278156 ROLM UR
ROLM, ROLMphone, RO L M CBX, and PhoneMail are register ed trademarks and ROLMfax is a trademark of Siemens Ro lm Com m unications Inc.
Siemens is a registered trademark of Siemens Aktiengesellschaft. Copyright Siemens Rolm Communications Inc. 1995. All rights reserved.
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Contents

Chapter 1. Introducti on
The ROLMphone 300 and 600 Series . . . . . . . . . . . . . . . . . . . . . . . . 1-3
ROLMphone 300 Series Telephone . . . . . . . . . . . . . . . . . . . . . . . 1-4
ROLMphone 600 Series Telephone . . . . . . . . . . . . . . . . . . . . . . . 1-5
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
ROLMphone Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Faceplate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Line Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Multiple Line Appearance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Key Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Voice Volume Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
Where to Go for Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Chapter 2. Using Your Phone
Quick and Easy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Calling an Extension in Your Telephone System . . . . . . . . . . . . . 2-7
Features Used with Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Calling an Outside Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Features Used with External Calls . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Using the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Voice Transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Muting the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Open Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-1
2-1
Contents iii
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Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
When Your Party Puts You on Hold . . . . . . . . . . . . . . . . . . . . . . . 2-18
Hold on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Private Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Using Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Changing Your Telephone’s Ring Tone . . . . . . . . . . . . . . . . . . . . . . 2-26
Chapter 3. Making Calls
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-1
Bridged Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Busy Standby Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Callback Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Direct Station Select (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Direct Trunk Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Intercom Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Buzz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Community (Com) Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Community (Com) Group Speaker Call. . . . . . . . . . . . . . . . . . . . . 3-19
Mailbox Reminder Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Repertory Dialing (Repdial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Speaker Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Fixed One-Way Speaker Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
One-Way Speaker Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
One-Way Broadcast Speaker Call . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Two-Way Speaker Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Speaker Call Rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Station Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
Trunk Callback Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
Trunk Standby Queuing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41
iv ROLMphone 300/600 User Guide
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Chapter 4. Answering Calls
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-1
Mailbox Reminder Messages and Notifications . . . . . . . . . . . . . . . . 4-3
Reminder Messages and Notifications on Display Phones. . . . . . 4-3
Displaying Specific Kinds of Messages and Notifications . . . . . . 4-5
Reminder Messages and Notifications on Non-Display Phones. . 4-7
Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Group Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Station Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Universal Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Chapter 5. Moving Calls
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5-1
Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Fixed Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Variable Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Other Forwarding Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
System Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Chapter 6. Blocking Calls
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6-1
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Automatic Privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Chapter 7. Managerial Features
. . . . . . . . . . . . . . . . . . . . . . . . . .
7-1
Account Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Bad Line Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Pilot Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Station Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Hunting Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Removing Yourself from a Hunt Group . . . . . . . . . . . . . . . . . . . . 7-10
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
PIN Authorization Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
Class of Service Changeover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
Follow-Me Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
Forced Authorization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
Remote Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19
Trace Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21
Contents v
Page 6
Appendix A. Feature Access Codes
. . . . . . . . . . . . . . . . . . . . . . . .
A-1
Feature Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Appendix B. Help!
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
B-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Begin the Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Evaluate the Self Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
Appendix C. ROLMphone Differences on Release 9006i
. . . . . .
C-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3
Features that Have Been Changed or Replaced on Release 9006i . . C-4
New Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-8
Glossary
Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
G-1
I-1
vi ROLMphone 300/600 User Guide
Page 7

Tables

Table 1–1. Line Key Status Light Flash Rates . . . . . . . . . . . . . . . . 1-18
Tables vii
Page 8
viii ROLMphone 300/600 User Guide
Page 9

Figures

Figure 1–1. ROLMphone 312L and 624SL Telephones . . . . . . . . . 1-3
Figure 1–2. ROLMphone 312L Telephone . . . . . . . . . . . . . . . . . . . 1-4
Figure 1–3. ROLMphone 624SL Telephone . . . . . . . . . . . . . . . . . 1-5
Figure 1–4. DCO/HRO Module Bays and KEO Connector . . . . . . 1-6
Figure 1–5. Plugging a Headset into the HRO . . . . . . . . . . . . . . . . 1-8
Figure 1–6. Electret Headset Option . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Figure 1–7. Keyboard Expansion Option (KEO) . . . . . . . . . . . . . . 1-10
Figure 1–8. Analog Adapter Option . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Figures ix
Page 10
x ROLMphone 300/600 User Guide
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How To Use This Guide

This guide explains how to use the many features of your ROLMphone 300/600 s eri es t el eph one. Be sure to read Chapter 1, “Introduction” and Chapter 2, “Us­ing Your Phone,” which explain the basic features of your telephone. Then look through the rest of the book and read about the additional features you want to use. You don’t have to know all about your tele­phone in order to use any given feature.
Chapter 1
Chapter 2 Using Your Telephone
Chapter 3 Making Calls
Chapter 4 Answering Calls
Chapter 5 Moving Calls
Chapter 6 Blocking Calls
The
Introduction
helpful before you begin using your telephone. It ex­plains the telephone models and options available in the ROLMphone 300/600 s eries, the b asic features of your telephone, where to go for assistance, and how to get started using this guide.
answer calls. It also describes the difference between internal and external calls and briefly explains the features that can be used with them. Chapter 2 also describes how to use a speaker, a speakerphone, the Hold, Transfer, Connect, and Mailbox keys and how to change a telephone’s ring tone.
use to initiate calls.
receiving calls.
forwarding calls to other extensions and placing calls on system hold.
prevent calls from reaching your telephone.
presents information that may be
describes the many features you can
describes the features available for
explains the features available for
explains the features you can use to
explains how to make and
Chapter 7 Managerial Features
assign calls to an account, report bad lines, receive calls through hunt groups, use PIN autho rization, and trace calls.
describes features that let you
How To Use This Guide xi
Page 12
Appendix A Feature Access Codes
lists the codes that can be
dialed to use system features.
Appendix B Help!
presents some simple procedures you can use
to correct problems with your telephone.
Appendix C ROLMphone Differences on Release 9006i
summarizes the differences in ROLMphone features on the Release 9006i CBX software compared to those of previous CBX releases.
briefly
Glossary
Index
The
Glossary
explains some of the technical termi-
nology and concepts used in this guide. The
is useful for tracking down specific infor-
Index
mation.
xii ROLMphone 300/ 600 User Guide
Page 13

Related Publications

The following list presents the titles and brief descrip­tions of other useful Siemens Rolm publications. Please refer to the book’s order nu mber when request­ing a publication from your Siemens Rolm represen­tative.
Order No. Title and Description
GU30-1552
GU30-1539
GU30-1533
ROLMphone 300/600 Series Quick Reference Guide for Release 9006i, 9751 C BX
the different telephone models and quick access to information on the most used features. This is the basic guide for all ROLMphone 300/600 series users (including those who have the Data Communi cations Option).
Customer Participation Infor m ation Guide
basic guide for the Customer Participation program. This program allows customers to troubleshoot, repair, and replace their own telephones. The
Customer Participation Infor m ation Guide
information on maintaining spare parts and shipping broken telephones back to the factory for repair or replacement.
Customer Setup Insta llation Instructions
guide for the Customer Setup program for ROLMphone and analog telephones. The Customer Setup program allows customers to install their own telephones. This guide contains detailed installation instructions for all presently ship ping Siemens Rolm telephone products and related options.
provides a brief t ou r of
is the
provides
is the basic
GU30-1557
Problem Determination Procedures for ROLMphone and Analog Teleph ones for Release 9 006i, 9751 CBX
is the troubleshooting guide for the Customer Participation and Customer Setup programs. This guide contai ns detailed troubleshooting instru ctions for all models of ROLMphone and analog telephones.
Related Publications xiii
Page 14
xiv ROLMphone 300/60 0 U ser G uid e
Page 15

Chapter 1 Introduction

The ROLMphone 300 and 600 Series . . . . . . . . . . . . . . . . . . . . . . . . . .1–3
ROLMphone 300 Series Telephone. . . . . . . . . . . . . . . . . . . . . . .1–4
ROLMphone 600 Series Telephone. . . . . . . . . . . . . . . . . . . . . . .1–5
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–6
ROLMphone Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–12
Faceplate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–12
Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–12
Multiple Line Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–12
Key Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–13
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–13
Feature Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–14
Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–18
Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–18
1. Introduction
Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–18
Voice Volume Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–19
Sounds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–20
Ring Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–22
Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–22
Where to Go for Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–23
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–24
Introduction 1–1
Page 16
1–2 ROLMphone 300/600 User Guide
Page 17

The ROLMphone 300 and 600 Series

Chapter 1 introduces you to the ROLMphone 300 series of telephones (RP300) and the ROLMphone 600 series of telephones (RP600), taking you on a quick tour of their basic features.
The ROLMphone 300/600 series of telephones are multi-featured telephones that offer a variety of op­tions enhancing their functio nality. Your ROLM­phone model may have a display, a speakerphone, from 12 to 44 feature keys, and multiple ext e nsions per telephone.
These digital telephones work your company’s Sie­mens Rolm Computerized Branch Exchange (CBX) to give you advanced, easy-to-use telephone features. The CBX tions system.
is your facility’s internal telecommunica-
1. Introduction
Figure 1–1. R OLMphone 312L and 624SL Telephones
Introduction 1–3
Page 18

ROLMphone 300 Series Telephone

The ROLMphone 300 series offers two models.
• The RP312 has 12 feature keys and one line extension.
• The RP312L also has a two-line display with up to 24 characters per line.
Figure 1–2. ROLMphone 312L Telephone
1–4 ROLMphone 300/600 User Guide
Page 19

ROLMphone 600 Series Telephone

The ROLMphone 600 series offers eight models.
• The RP612 has 12 feature keys and may have multiple line extensions.
• The RP612S also has a speakerphone.
• The RP612L has a two-line display with up to 24 characters per line.
• The RP612SL has both a speakerphone and a display.
• The RP624 has 24 feature keys and may have multiple line extensions.
• The RP624S also has a speakerphone.
• The RP624L has a two-line display with up to 24 characters per line.
• The RP624SL has both a speakerphone and a display.
1. Introduction
Figure 1–3. ROLMphone 624SL Telephone
Introduction 1–5
Page 20

Options

The ROLMphone 600 series telephones are modular and support options for data co mmuni cations , a head­set/recorder connection, or additional keys. The Data Communications Option (DCO), the Headset/Re­corder Option (HRO), the Electret Headset Option (EHO), and the Analog Adapter Option (AAO) fit into recessed module bays on the bottom of the tele­phone. The Keyboard Expansion Option (KEO) plugs into a connector provided in one of the bays. The DCO, EHO, HRO, and AAO may be installed in ei­ther module bay. Once the KEO is installed, any of the other options may be installed in the module bay that has the KEO connector.
Figure 1–4. DCO/HRO Module Bays and KEO Connector
1–6 ROLMphone 300/600 User Guide
Page 21
Data Communications Option
Once the Data Communications Option (DCO) is installed, your ROLMphone 60 0 series telephon e can be attached to a terminal or a personal computer with an RS-232C cable. Before the option is in stalled or removed from your telephone, the telephone mus t be configured accordingly at the CBX. Only one DCO may be installed in a given telephone.
The DCO module contains a set of commands that may be used by a software program in your personal computer to control the telephone from your computer keyboard or to provide asynchronous data communications. For more information concerning the DCO module, see the
with DCO User Guide for Release 9006i, 9751 CBX
(GU30-1551).
1. Introduction
ROLMphone 600 Series
Introduction 1–7
Page 22
Headset/Recorder Option
The ROLMphone 600 series telephones can also accept a module that lets you attach a headset and a recorder: the Headset/Recorder Option (HRO). The HRO provides for two different types of headset connectors (the PJ327 type and the RJ8), which can be plugged into the outlets on the back of the tele­phone. When a headset is plugged into the option, the speakerphone does not function.
Figure 1–5. Plugging a Headset into the HRO
The HRO also has an RJ45 connector for plugg ing in a tape recorder. This connector looks like a bigger version of the RJ8 headset connector. If either your headset or recorder is not working the way y ou thi nk it should, make sure it is plugged into the correct HRO connector. The HRO connectors are marked with symbols for either a headset or a recorder.
Before the option is installed, the telephone must be configured for it at the CBX. For more information, see your CBX system administrator.
Note
In addition to recording the conversation of a connected call, the recorder may also record user’s comments between calls via the handset or headset.
1–8 ROLMphone 300/600 User Guide
Page 23
Electret Headset Option
The Electret Headset Option ( EHO) lets you plug one or two electret headsets into the installed option and make and answer calls using a headset instead of the handset or the phone’s built-in microphone and speaker. This type of headset does not require require a headset adapter, or amplifier.
Carbon headsets will not function properl y on the EHO.
A selection of electret Siemens Rolm headsets is available. See your Siemens Rolm distribut o r for de­tails.
1. Introduction
Note
Figure 1–6. Electret Headset Op tion
Introduction 1–9
Page 24
Keyboard Expansion Option
The keyboard of a ROLMphone 600 series t elephone can be expanded with an option providing 20 addi­tional feature or line keys and status lights. The Key­board Expansion Option (KEO) attaches to the right side of the telephone through a special connector and bracket. Before the option is installed, the telephon e must be configured for it at the CBX. For more infor­mation, see your CBX system administrator.
Figure 1–7. Keyboard Expansion Option (KEO)
1–10 ROLMphone 300 /600 User Guide
Page 25
Analog Adapter Option
The Analog Adapter Option (AAO) allows you to at­tach an analog device to y our RP600 series telephone. The AAO supports the following 24-volt analog de­vices:
• G3 or below fax machine
• PC data communications modem
• P C fax/data modem
• analog conference room speakerphone
• external ringer/alerter
• analog telephone
A ROLMphone must be attached to your phone for operation of the AAO.
600 power supply (Model 66938)
1. Introduction
(art: Rios phone
Figure 1–8. Analog Adapter Option
Introduction 1–11
Page 26

ROLMphone Basics

Faceplate

The faceplate is a paper template that identifies features that you access by pressing specific keys on your telephone. It shows which system features have been assigned to your telephone keys.

Line Keys

Your ROLMphone telephone has a separate line key for every extension that appears on your telephone. You use the line keys to answer and place calls.

Multiple Line Appearance

Your telephone may have multiple extensions, each of which is assigned a separate line key. These line keys can be of different types. You will have at least one line key, called the primary line key, which corresponds to your extension. The status light that turns on when you pick up your handset is next to your primary line key.
You may also have another type of line, called a secondary line. You can use your primary line or a secondary line to make calls.
Your primary and secondary lines may also appear as lines (called multiple line appearances) on other people’s phones. Each person with an appearance of the line on his or her telephone has equal access to the line. Also, a call can be placed on hold at one tele­phone, then retrieved at another telephone on which that same line appears. See “Hold” on page 2–17 for more information.
If you have a multiple line appearance on your tele­phone, you will need to know how to tell if that line is in use. Your telephone tells you about the status of a line through the line key’s status light. See “Status Lights” on page 1–18 for more information.
1–12 ROLMphone 300 /600 User Guide
Page 27

Key Pad

Display

1. Introduction
Use the key pad on your telep hone just as you would any standard telephone key pad for diali ng tele phone numbers. You can also use your key pad to access sys­tem features available to your telephone for which you do not have feature keys. See “Feature Access Codes” on page 1–17 for more information.
The display at the top of the RP312L, RP612L, RP612SL, RP624L, and RP624SL models provides call information such as the extension calling you and, if configured to do so, the caller’s name. It also lets you scroll through messages and notifications waiting in your mailbox and prov ides informat ion you’ll find useful as you set up and use Siemens Rolm features. Some features work differen tly on disp lay telephones from the way they do on non-display tel ephones. Th e feature descriptions in Chapters 2 through 7 explain these differences.
The RP312L, RP612L, RP612SL, RP624L and RP624SL models all have two-line displays with up to 24 characters per line. Each extension in your sys­tem can have a 16-character name associated with it, which is shown on the display.
On CBX Release 6.3 and higher, the elapsed time of an incoming or outgoing external call is displayed.
Introduction 1–13
Page 28

Feature Keys

Class of Service
Feature keys give you access to CBX system features such as Hold, Transfer, Mailbox, and Program. Press the key labeled with the feature name to gain access to the feature. You can also dial feature access codes to gain access to features. (See “Feature Access Codes” on page 1–17.)
Note
The labels used in this guide to indicate feature nam es on keys are the defaults that come with your system. However, your CBX system administrator can configure them differently to suit your company’s requirements.
Each telephone in your CB X system has a class of ser­vice (COS) that specifies the features available on that telephone. Therefore, you may find that some features included in this guide are not available on your tele­phone. Consult your CBX system administrator for information on your telephone’s class of service.
Some of the telephones in you r system may be set up to use one class of service (the primary) during nor­mal business hours and then automatically change to a more limited one (the secondary) during non-busi­ness hours. If so, the features you can use may vary, depending on the class of service in effect at the time.
Personal Identification Number (PIN)
A personal identification number (PIN) enables you to use another telephone within your com pany to gain access to the features of your own telephone. You may also need a PIN to be able to dial an outside num­ber.
Ask your CBX system administrator whether you have been assigned a PIN. Also see “External Calls” on page 2–10, “PIN Authorization F eatures” on pag e 7–14, and “Forced Authorization” on page 7–18.
1–14 ROLMphone 300 /600 User Guide
Page 29
Frequently Used Keys
1. Introduction
Callback Key:
The Callback key can help you com­plete calls to extensions that are busy, ringing, or in Do Not Disturb mode. (See “Callback Request” on page 3–7 for more information.) I t also lets you return calls to parties that have left you reminder messages and to the PhoneMail
system. (See “Using Your
Mailbox” on page 2–23.)
Clear Key:
The Clear key can be used to remove or cancel information shown on a phone’s display when it is in program mode. It can also be used to drop the last party from a conference call and the second party from a consultation call.
.
Connect Key:
The Connect key lets you:
• reconnect with a call placed on consultation hold
• reconnect with a transferred call before the transfer
is complete
• alternate between two parties, when you have one
of them on consultation hold.
(See “Connect” on page 2–22.)
Hold Key:
The Hold key lets you temporarily hang up a line without disconnecting the other party. (See “Hold” on page 2–17.)
Mailbox Key:
The Mailbox key lets you receive several kinds of messages: reminder messages, PhoneMail notifications, and ROLM fax
notifica-
tions. You can display a reminder message, PhoneMail or
ROLMfax notification by pressing the Mailbox key. The Mailbox key also lets you leave reminder messages at other extensions. (See “Using Your Mail­box” on page 2–23, for more information.)
Program Key:
The Program key is used to set up several features, such as Repertory Dialing, Station Speed Dialing, and Variable Forwarding.
Introduction 1–15
Page 30
Repertory Dialing (R-) Keys:
You can set up keys for one-touch dialing of an ex t ensi o n, an outside tele­phone number, or a feature access code, which mak es the key act like a feature key.
You use the Program key to set up these keys for dialing. (See“Repertory Dialing (Repdial)” on page 3–23 for further instructions.)
Time Key:
On a display tel ephone, pressing the Time
key displays the current day, date, and time.
Transfer Key:
The Transfer key lets you transfer a call to another extension or to the company’s opera­tor. (See “Transfer” on page 2–20.)
The Transfer key also places any call you have in progress on temporar y hold
1
and can be used to dial a feature access code or a second party. (See “Feature Access Codes” on page 1–17.)
Finally, you can press the Transfer key to establish a conference call including yourself, a party you have placed on consultation hold, and a party you have dialed subsequently. (See “Consultation” on page 3–11.)
1
This temporary hold lasts only until you hang up or reco nnect to the call, or for a predetermined length of time. If you press the Transfer key while on a call and then hang up, the call immediately rings back on your telephone.
1–16 ROLMphone 300 /600 User Guide
Page 31
Feature Access Codes
Since a set of features has already been assigned to your telephone’s featur e keys, you may find th at your telephone does not have feature keys for some of the features described in this guide. However, you can still use any of these features that are available on your system and permitted by your class of service by dialing that feature’s access code, if it has one.
Throughout the remainder of this guide, the steps de­scribed for using each of the system features include the feature key you press to access a feature and the feature code you can dial if you do not have that fea­ture key. If you need to know a particular feature access code in a hurry, see “Feature Access Codes” on page A–1, which lists these codes alphabetically.
You must have a dial tone before entering a feature access code. If you do not have a dial tone, press the Transfer key to get one.
1. Introduction
Note
The feature access codes listed in this guide are the defaults that come with your system. However, your CBX system administrator can configure them differently to suit your company’s requirements.
Introduction 1–17
Page 32

Status Lights

Speaker

The red status lights next to the line keys tell you what is happening on those lines.
A line key status light may turn on steadily, blink, or flash at different rates to signal the status of that line.
Table 1–1. Line Key Status Light Flash Rates
Flash Rate Line Status
Off Available On steady In use Blinking Ringing Flashing (faster) On hold Flickering (fastest) Forwarded
Each ROLMphone 300/600 series telephone has a speaker that you can use for receiving calls or listen­ing to the PhoneMail system. On ROLMphone models that only have a speaker and not a micro­phone, you must pick up you r hands et to speak to t he other party. For more information about using your speaker, see “Using the Speaker” on page 2–13.

Speakerphone

The RP612S, RP612SL, RP624S, and RP624SL models each have a two-way speakerphone, consist­ing of a speaker and a microphone. You can use either the handset or the speakerphone to make or receive calls.
1–18 ROLMphone 300 /600 User Guide
Page 33
During a conversation, you can use your speaker­phone instead of your handset by pressing the Speaker key and hanging up the handset. If you want to swi tch back to using your handset, pick it up. F or more infor­mation, see “Using the Speakerphone” on page 2–14.

Voice Volume Keys

Use the Volume Up (▲) and Volume Down (▼) keys to adjust the voice volume of your telephone. While on a call, press ▲ to raise the volume of the voice you are hearing, or press ▼ to lower the volume of the voice you are hearing. Press either key until you reach the desired voice level. When you hang up or switch to another call, the voice volume returns to the defaul t level.
1. Introduction
Introduction 1–19
Page 34

Sounds

Your phone makes different sounds to let you know what’s going on. Ring s occur on a line th at you are not using and indicate that you have an incoming call. Tones occur while you are us i ng you r phone and pro­vide information about calls and features.
Sound Meaning
Rings Single (repeated) Internal call
Double (repeated) External call Triple (repeated) Callback Long (repeated) Intercom call or hunt group call Single beep Forwarded call; also used in
connection with DSS exten sions
and intercom features. Triple beep DSS call Continuous Emergency call
Tones Broken dial tone , inter-
rupted every 1/2 sec. Broken dial tone , inter-
rupted every 1 1/2 sec.
Busy tone The party you called is on the
Busy tone that changes to a very fast busy tone
Dial tone You can make a call or invoke a
Fast busy tone Invalid call
1–20 ROLMphone 300 /600 User Guide
Y our phone is in Do Not Disturb
or Forwarding mode.
A reminder message or Phone-
Mail or ROLMfax notification
is waiting.
phone.
You cannot queue for the party
you called.
feature.
Page 35
1. Introduction
Sound
Tones, cont. Intrusion tone followed
by a ringing-beep tone
Long tone, follo wed by an intrusion tone repeated every 8 secs.
1-sec. tone after dialing There is a short queue for an
Ringing (ring back) tone
Short tone ev e ry 20 sec. Internal call waiting Single (confere nce)
tone Steady high tone A technician is testing your
3 short tones (confirma­tion tone)
3 short tones followed by dial tone
Meaning The party you called is on the
phone, but has received a call waiting indication . Sta y on the phone until the party answers.
Busy override and speaker call intrusion reminder
outgoing trunk. The phone you calle d is ringing.
A new party has be en adde d to a conference.
phone. A feature has been successfully
activated. Additional inpu t, suc h as a PIN,
is required.
30-sec. tone after dialing
2 short tones every 20 secs.
Very short tone after dialing
Wavering (error) tone Invalid feature request
There is a long queue for an outgoing trunk.
External call waiting
Y ou have been routed to the next outgoing trunk or to a more expensive route.
Introduction 1–21
Page 36

Ring Volume

Ring Tone

Use the slide control to adjust the ringing volume of your telephone. The slide control is located under­neath the front of the ROLMphone 300/600 series telephones. The volume remains at the level you set it until you adjust it again.
When first installed, your telephone will have a pre­determined ring. You can change your telephone’s ring tone to any one of eight tones . For information about how to do this, see “Changing Your Tele­phone’s Ring Tone” on page 2–26.
1–22 ROLMphone 300 /600 User Guide
Page 37

Where to Go for Assistance

See Appendix B, “Help!” on page B–1 for some pro­cedures that may help y ou correct problems with your telephone.
Although every company has its own way of handling support for ROLMphone telephones, most have a person responsible for making configu ration changes and answering questions about the CBX telephone system. This person, the CBX system administrator, can provide you with informatio n on the featur es you need to use and can help troubleshoot problems with your telephone when necessary.
1. Introduction
Introduction 1–23
Page 38

Getting Started

This has been a general introduction to the RO LM­phone 300/600 series t elephones. To get started us ing your telephone, read Chapter 2, “Using Your Phone.”
1–24 ROLMphone 300 /600 User Guide
Page 39

Chapter 2 Using Your Phone

Quick and Easy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–3
Making a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–4
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–5
Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–6
Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–7
Calling an Extension in Your Telephone System. . . . . . . . . . . . .2–7
Features Used with Internal Calls. . . . . . . . . . . . . . . . . . . . . . . . .2–7
External Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–10
Calling an Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Features Used with External Calls . . . . . . . . . . . . . . . . . . . . . . .2–11
Using the Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–13
Using the Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–14
Voice Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–15
Muting the Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–16
Open Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–16
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–17
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–17
When Your Party Puts You on Hold . . . . . . . . . . . . . . . . . . . . .2–18
Hold on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–18
Private Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–18
2. Using Your Phone
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–20
Connect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–22
Using Your Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–23
Changing Your Telephone’s Ring Tone . . . . . . . . . . . . . . . . . . . . . . .2–26
Using Your Phone 2–1
Page 40
2–2 ROLMphone 300/600 User Guide
Page 41

Quick and Easy

You can begin using your ROLMphone 300/600 series telephone as soon as it is pr operly ins talled and configured at the CBX.
To make a call from your primary line
To make a call from a secondary line
To answer a call on your primary line
To answer a call on another line
Lift the handset and use the key pad to dial.
Lift the handset.
Press the line key and use the key pad to dial.
Lift the handset.
Press the line key next to the blinking status
light and lift the handset.
2. Using Your Phone
Using Your Phone 2–3
Page 42

Making a Call

Before dialing a number or using a feature access code you must get a dial tone. The dial tone is an indication that the system is ready to accept your request.
You can get a dial tone in one of the following ways:
• by picking up the handset
• by pressing a line key
• by pressing the Speaker key
• by pressing the Transfer key during a call
This guide assumes that your telephone has been set up at the CBX to get a dial tone in the same ways as ROLMphone telephones have on previous CBX releases. If your telephone has been set up differently, the ways to get a dial tone may be different.
Note
2–4 ROLMphone 300/600 User Guide
Page 43

Answering a Call

You can answer a call in three ways:
• by picking up your handset (for a call ringing on your primary line)
• by pressing the line key with the blinking status light
• by pressing the Speaker key
Note
Once you have answered a call, do not press the line key — doing so disconnects the call.
2. Using Your Phone
Using Your Phone 2–5
Page 44

Hanging Up

You can hang up in three ways:
• by hanging up your handset when you are on a handset call
• b y pressing the li ne key when you a re on a speakerphone call
• by pressing the Speaker key when you are on a speakerphone call
2–6 ROLMphone 300/600 User Guide
Page 45

Internal Calls

Calling an Extension in Your Telephone System

Every telephone in your compan y’s telephone system has an extension.
Get a dial tone.
To call another extension

Features Used with Internal Calls

Dial the extension.
If you are a member of a community (com) group, you can dial a short code instead of an extension to call another member in your group. (See “Community (Com) Group Call” on page 3–18.)
The following features can be used with internal calls:
2. Using Your Phone
Bridged Call
call on a busy multiple line appearance. (See “Bridged Call” on page 3–3.)
Busy Override
busy extension. (See “Busy Override” on page 3–5.)
Busy Standby Queuing
until the busy extension you have dialed becomes free. The CBX then dials the extension. (See “Busy Standby Queuing” on page 3–6.)
- lets you signal the telephone of another
Buzz
person, such as a secretary, with a special tone. (See “Buzz” on page 3–17.)
Callback Request
calls to busy extensions while you wait. It lets you hang up and have the CBX call you back when th e extension becomes free. After you answer, the CBX dials the number for you. (See “Callback Request” on page 3–7.)
- lets you join an existing telephon e
- lets you enter a conversation on a
- lets you stay on the line
- directs the CBX to complete
Using Your Phone 2–7
Page 46
Community (Com) Group Sp eaker Call
you place a two-way speakerphone call to a member of your com group (See “Community (Com) Group Speaker Call” on page 3–19.)
- lets
Conference
- lets you have up to eight parties, including yourself, in a telephone conversation. (See “Conference” on page 3–9.)
Consultation
- lets you talk privately with a second party while the first party is waiting on consultation hold. (See “Consultation” on page 3–11.)
Direct Station Select
- lets you monitor the status of, and autodial, an extension that you specify. (See “Direct Station Select (DSS)” on page 3–12.)
Fixed One-Way Speaker Call
- lets you make a one-way call to the speaker of an extension that is set up at the CBX as your speaker call target. (See “Fixed One-Way Speaker Call” on page 3–29.)
Paging
- lets you enter an access code so that you can deliver a message over your company ’s paging system. (See “Paging” on page 3–22.)
Pickup
- lets you pick up calls ringing on other extensions. Group Pickup le ts you pick up a call to an extension in your pickup group. Station Pick up lets you answer any ringing extension. Universal Night Answer lets you answer a call to the company operator, when the operator is off duty. (See “Pickup” on page 4–9.)
Repertory Dialing (Repdial)
for one-touch dialing of telephone numbers and feature access codes. (See “Repertory Dialing (Repdial)” on page 3–23.)
Saved Number Redial
party’s extension during a call and dial it later . (See “Saved Number Redial” on page 3–27.)
2–8 ROLMphone 300/600 User Guide
- lets you set up keys
- lets you save the called
Page 47
Station Speed Dialing
- lets you set up single-d igit codes for frequently dialed extensions or feature access codes, so that you can dial the code instead of the whole extension or feature access code. (See “Station Speed Dialing” on page 3–34.)
Two-Way Speaker Call
- lets you make a two-way call to the speaker of another telephone. (See “Two­Way Speaker Call” on page 3–32.)
2. Using Your Phone
Using Your Phone 2–9
Page 48

External Calls

Calling an Outside Number

To call outside your CBX system, you must first dial your trunk (outside line) access code before dialing the number you want to reach.
If all trunks are busy when you make your call, you will hear a fast busy tone. If your system has queuing, you will receive the queuing tone and can then use Trunk Callback Queuing or Trunk Standby Queuing to wait for the next available trunk. See “Trunk Call­back Queuing” on page 3–40 and “Trunk Standby Queuing” on page 3–41.
In this guide, 9 is used as the access code for a trunk. Your CBX system administrator can tell you your trunk access code.
Your system’s trunk access code _______. Your system may also pr ompt you t o enter a pers onal
identification number (PIN) to make an external call. See “Personal Identification Number (PIN)” on page 1–14 and “Forced Authorization” on page 7–18.
Get a dial tone.
To call an outside number
2–10 ROLMphone 300 /600 User Guide
Dial 9.
Listen for the external dial tone.
Dial the outside number.
If your system prompts you for a PIN, enter
your PIN.
Page 49

Features Used with External Calls

The following features can be used with external calls:
Conference
including yourself, in a telephone conversation. The other parties can be on trunks (outside lines). (See “Conference” on page 3–9.)
Consultation
while the first party is waiting on consultation hold. (See “Consultation” on page 3–1 1.)
Direct Trunk Select
trunk (outside line) for placing a call. (See “Direct Trunk Select” on page 3–16.)
Pickup
extensions. Group Pickup le ts you pick up a call to an extension in your pickup group. Station Pick up lets you answer any ringing extension. Universal Night Answer lets you answer a call to the company’s operator, when the o perator is o ff du ty. (See “Pickup” on page 4–9.)
Repertory Dialing (Repdial)
for one-touch dialing of outside numbers and feature access codes. (See “Repertory Dialing (Repdial)” on page 3–23.)
Saved Number Redial
party’s telephone number dur in g a call and dial it later. (See “Saved Number Redial” on page 3–27.)
- lets you have up to eight parties,
- lets you talk with a second party
- lets you access a particular
- lets you pick up calls ringing on other
- lets you set up keys
- lets you save the called
2. Using Your Phone
Station Speed Dialing
codes for frequently dialed telephone numbers or feature access codes, so that you can dial the code instead of the whole number or feature access code. (See “Station Speed Dialing” on page 3–34.)
System Speed Dialing
set up at the CBX, for frequently called outside numbers. (See “System Speed Dialing” on page 3–39.)
- lets you set up single-d igit
- lets you dial short codes,
Using Your Phone 2–11
Page 50
Trunk Queuing
- directs the CBX to help you complete your call when you are trying to reach an outside number and all trunks (outside lines) in your company’s system are busy. Trunk Callback Queuing lets you hang up and have the CBX call you back when a trunk becomes free. After you answer, the CBX dials the number. Trunk Standby Queuing lets you stay on the line until a trunk becomes free. The CBX then dials the number. (See “Trunk Queuing” on page 3–40.)
2–12 ROLMphone 300 /600 User Guide
Page 51

Using the Speaker

Your telephone has a speaker that you can use for receiving calls or listening to the PhoneMail system. On ROLMphone models that only have a speaker and not a microphone (RP312, RP612, and RP624), you must lift the handset to speak to the other party.
2. Using Your Phone
To answer a call on your primary line
To answer a call on another line
To hang up when using the handset
To hang up when listening to the speaker
When someone puts you on hold, you do not need to hold the handset while waiting. If you have a Speaker key, press it and replace the handset. The speaker lets you hear your party reconne ct to the call. If you do not have a Speaker key, press the Hold key, replace the handset, and press the line key.
Pick up the handset. The blinking status light next to the line key turns on steadil y.
Press the line key next to the blinking status light.
Pick up the handset.
Hang up the handset.
Press the line key or the SPEAKER key.
Using Your Phone 2–13
Page 52

Using the Speakerphone

The RP612S, RP612SL, RP624S, and RP624SL models have a two-way speakerphone, con sisting of a speaker and a microphone. You can use either the handset or the speakerphone to make or answer calls.
Press the primary line key or the SPEAKER key
To make a call from your primary line
To make a call from another li ne
to get a dial tone. Use the key pad to dial the number.
Press the line key to get a dial tone.
Use the key pad to dial the number.
To switch from speakerphone to handset
To switch from handset to speakerphone
To answer a call
To hang up
Lift the handset.
Press the SPEAKER key and hang up the handset.
Press the line key next to the blinking status light.
Press the line key or the SPEAKER key.
2–14 ROLMphone 300 /600 User Guide
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Voice Transmission

A ROLMphone speakerphone only allows voice transmission in one direction at a time. Therefore, you and the other party cannot ta lk s i mul ta neo usly. Also, if you are speaking you may not hear voice interrup­tions or background noise, but this does not mean your call has been disconnected.
If the noise level in your room is high, or the other party is speaking too softly, you can increase the other party’s voice volume by pressing the Volume Up ▲ key. If the other party’s voice is too loud, you can in­crease your ability to interrupt by pressing the Volume Down ▼ key. If the volume adjustment cannot compensate for the high noise level, you can use the handset to continue the conversation.
Since the speakerphone’s microphone is located underneath the right front side of the telephone, objects need to be kept away from that area to ensure clear transmission. Also, if your telephone is near a large object that reflects sound and you are further away from the telephone than the object is, your voice volume may be reduced and your voice may sound hollow to the other party. However, the party should still be able to understand you.
2. Using Your Phone
Using Your Phone 2–15
Page 54

Muting the Speakerphone

If you have a Mute key, you can press it to turn off the microphone, so that you can carry on a conversation in your room that the other party on your line cannot hear.
Mute is also helpful when someone puts yo u on hold, since it lets you hear your party reconnect even if there is a high noise level in your room.
During your conversation, press the MUTE
To mute the speakerphone
key. The status light next to the MUTE key blinks to
remind you that Mute is active.
To cancel

Open Listening

If you have a speakerphone, you may use your hand­set and, at the same time, let someone nearby listen to the conversation over the speaker. This feature is called Open Listening. While Open Listening is active, someone nearby can hear your conversation, but whatever they say will not be picked up by the speakerphone.
To use Open Listening during a handset call
To use Open Listening during a speakerphone call
To cancel
Press the MUTE key or lift the handset.
During your conversation, press the SPEAKER key.
During your conversation, lift the handset and press the SPEAKER key.
Press the SPEAKER key again.
2–16 ROLMphone 300 /600 User Guide
Page 55

Hold

Putting a Call on Hold

The Hold key lets you temporarily hang up a line without disconnecting the other party. If you do not retrieve the call after a certain period of time (deter­mined by the CBX), your telephone rings. If it is an external call and you do not answer, the call is trans­ferred to the operator.
If you want to make another cal l after placing a call on hold, you must use anot her line. If your te lephone has only one line, use the consultation feature to place an­other call. (See “Consultation” on page 3–11.)
Press the HOLD key.
To put a call on hold
If you were using the handset, you can hang up.
The status light beside the line key flashes to remind you that the call is on hold, and the CBX will call you back after a certain period of time. You can put only one call on hold per line.
2. Using Your Phone
To reconnect to the call
To pick up a call on hold at another extension
Press the line key next to the flashing status
light, or pick up the handset and press the line key.
Press the PICKUP key, or get a dial tone and
dial * 3. Dial the number of the extension at which the
call was placed on hold.
Using Your Phone 2–17
Page 56

When Your Party Puts You on Hold

If you are using your handset and someone puts you on hold, you may want to switch to your speaker­phone to leave your hands free.
If you have a Speaker key, press it and hang up. Your hands are free, and you can hear when your party re­connects to the call. Note that a high noise level near your telephone may prevent your speak erphone from allowing voice transmission from the other party. (See “Voice Transmission” on page 2–15.)
If you do not have a Speaker key, press the Hold key, replace the handset, and press the line key. The speaker lets you hear your party reconnect to the call.
To allow you to hear your party reconnect when ther e is a high noise level in your room, use the Mute fea­ture. (See “Muting the Speakerphone” on page 2–16.)

Hold on Hold

When a caller has put you on hold, you can use the Hold key to put that caller on hold, and then answ er or make a call on another line. This is called a “hold on hold.”
If you are unable to execut e a hold on hol d, i t may be that the caller who put you on hold did n ot u se the Hold key on a ROLMphone telephone.

Private Hold

Private Hold is another way to place a call in a temporary waiting position. But with Private Hold , the call can only be retrieved from your telephone. Another party cannot pick up the call from his or her telephone, even if your line appears on their tele­phone.
2–18 ROLMphone 300 /600 User Guide
Page 57
To put a call on private hold
To connect to the call again
Press the Private Hold (HOLDPVT) key. If you
have a PRIVAC Y key, its status lig ht turns on. OR Press the PRIVACY key, or press TRANSFR
and dial # 2. The PRIVACY status light turns on.
Press the HOLD key.
The status light flashes next to the line key that you have put on hold.
Press the line key next to the flashing status
light, or lift the handset and press the line key.
2. Using Your Phone
Using Your Phone 2–19
Page 58

Transfer

The Transfer feature lets you move a call, for example, to another party, and then hang up. The other party can be an extension, the company opera­tor, or an outside number if your CBX is set up to do this. Your CBX system administrator can tell you how to dial your company’s operator. In this guide, we assume you dial 0 to reach your operator.
To reach your company’s operator, dial ______. If you transfer a call to an extension and the line is
busy, the call is automatically queued for the exten­sion and you can hang up. If the transferred call is then not answered within a predetermined period, it is returned to you.
If you transfer a call to an extension that rings but does not answer within a predetermined period, the call will also be returned to you.
If the party to which you are transferring the call does not want to accept the call, use the Connect key to re­connect to the original party.
Ask the other party to hold.
To transfer a call to another extension
2–20 ROLMphone 300 /600 User Guide
Press the TRANSFR key.
This makes the status light next to the Connect key flash.
Dial the extension, or dial 9 and the outside
number. If you want, announce the call er when the party
you called answers. Hang up.
Page 59
To reconnect to the original call
Note
If you have a display telephone, the display notifies you if the extension to which you are transferring the call is in Do Not Disturb mode. If you do not have a display telephone and the extension is in the Do Not Disturb mode, the CBX calls y ou back after you hang up. When you answer, you are connected with the original party.
Before hanging up, press the CONNECT key to
rejoin the original call.
2. Using Your Phone
Using Your Phone 2–21
Page 60

Connect

The Connect key lets you:
• reconnect with a call placed on consultation hold
• reconnect with a transferred call before the transfer is complete
• alternate between two parties, when you have one of them on consultation hold
To reconnect with a call
Press the CONNECT key.
2–22 ROLMphone 300 /600 User Guide
Page 61

Using Your Mailbox

The Mailbox feature lets you receive and answer re­minder messages and PhoneMail and ROLMfax noti­fications. It also lets you leave reminder requests at other extensions.
Messages and notifications will turn on the status light beside your Mailbox key and, on display tele­phones, provide information about the call.
Note
On a non-display telephone, you can receive only one message or notification at a time.
If you have a non-display telephone with a PhoneMail (PHMAIL) key, the status light for that key, instead of the one for the Mailbox key, will turn on when you have a PhoneMail message.
Press the MAILBOX key or dial # * 1 after re-
To leave a reminder message
ceiving a busy signal or getting no answer. The Mailbox status l ight on the tel ephone of the
party you called turns on steadily. If that telephone has a display, the system leaves a reminder message providing your name and the date and time of your call.
2. Using Your Phone
To display a mes­sage or notifica­tion on a display telephone
Press the MAILBOX key.
Press it again to scroll through multiple
messages and notifications until the one you want is displayed.
Using Your Phone 2–23
Page 62
To answer a message or PhoneMail noti­fication on a display phone
To answer a ROLMfax notifi­cation on a display phone
Press the Callback (CALLBCK) key.
The CBX automatically dials the extension that left the message or dials the PhoneMail system. The message or notification is cancelled when the called party or the PhoneMail system answers.
Press the Callback (CALLBCK) key.
The CBX automatically dials the ROLMfax system. The notification is cancelled when the ROLMfax system answers.
To delete a dis­played message
or notification
To get out of a display
To answer a
message or notification on a non-display telephone
Press the CLEAR key.
Press the PROGRAM key.
Press the MAILBOX key. The CBX automatically dials the extension that
left the message, or the ROLMfax system. It cancels the message or notification when the called party answers. PhoneMail notifications are indicated by a separate PhoneMail (PHMAIL) key on non-display telephones.
2–24 ROLMphone 300 /600 User Guide
Page 63
To turn off the Mailbox status light for a message or notification on a non-display telephone
Get a dial tone.
Dial * 5 2.
Hang up.
Note
Turning off the Mailbox status light does not delete messages or notifications.
2. Using Your Phone
Using Your Phone 2–25
Page 64

Changing Your Telephone’s Ring Tone

Get a dial tone.
To change your ring tone
Dial * 5 7 2.
Dial single digits (1 through 8) to hear various
tone pitches. If yo u have a d isp lay te lephone, it displays the selected tone’s number. The last tone you hear before you hang up will become the ring tone of your telephone.
2–26 ROLMphone 300 /600 User Guide
Page 65

Chapter 3 Making Calls

Bridged Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–3
Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–5
Busy Standby Queuing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–6
Callback Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–7
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–9
Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–11
Direct Station Select (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–12
Direct Trunk Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–16
Intercom Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–17
Buzz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–17
Community (Com) Group Call. . . . . . . . . . . . . . . . . . . . . . . . . .3–18
Community (Com) Group Speaker Call. . . . . . . . . . . . . . . . . . .3–19
Mailbox Reminder Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–21
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–22
Repertory Dialing (Repdial). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–23
Saved Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–27
3. Making Calls
Speaker Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–29
Fixed One-Way Speaker Call. . . . . . . . . . . . . . . . . . . . . . . . . . .3–29
One-Way Speaker Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–30
One-Way Broadcast Speaker Call . . . . . . . . . . . . . . . . . . . . . . .3–31
Two-Way Speaker Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–32
Speaker Call Rejection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–33
Station Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–34
System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–39
Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–40
Trunk Callback Queuing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–40
Trunk Standby Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–41
Making Calls 3–1
Page 66
3–2 ROLMphone 300/600 User Guide
Page 67

Bridged Call

To join a conversation on a multiple line appearance
The Bridged Call feature lets you join a call if one of the other parties’ extensions also appears on your telephone (a multiple line appearance).
Although the same extension may appear on several telephones, only one of the parties with the same multiple line appearance can use the Bridged Call feature to join a call. Once a call has been bridged, another party with the same multiple line appear ance cannot then bridge into the call. Bridging also cannot take place if either of the other original two parties are on hold or have turned on the Privacy feature.
During a call that has been bridged, none of the parties can use their key pads to enter feature access codes.
Press the line key whose status lig ht is on.
Listen for the conference tone. Both parties on
the other end will also hear the tone, and you will be joined in a three-way conversation. With display telephones, CONFERENCE is displayed on your telephone and CONFERRNG 1-2 is displayed on the bridged party’s telephone.
3. Making Calls
Begin speaking. If you do not have a speaker-
phone, you must pick up your handset to speak to the other parties.
Making Calls 3–3
Page 68
Note
If you press the Transfer key during a bridged call, your telephone will be removed from the call.
You cannot bridge a conversation on an exten sion set up for Privacy. Also, once you have bridged into a conversation, the party at that extension can exclude you by pressing the Privacy key. (See “Privacy” on page 6–4.)
Bridging overrides Do Not Disturb mode. (See “Do Not Disturb” on page 6–3.)
3–4 ROLMphone 300/600 User Guide
Page 69

Busy Override

Busy Override lets you join a conversation on a busy extension. It is intended for high priority and emergency internal calls and requires a special class of service. Ask your CBX system administrator whether your telephone has been assigned this class of service.
To break through to a busy extension
➩ ➩
Busy Override does not interrupt a privacy call or a telephone in Do Not Disturb mode. (See “Do Not Disturb” on page 6–3 and “Privacy” on page 6–4.)
Listen for the busy tone. Press the Busy Override (OVERIDE) key, or
dial # # 7. You will hear the conference tone. Both parties
on the other end will also hear the tone , and you will be joined in a three-way conversation.
Begin speaking. A single beep will sound periodically until the overridi ng party hangs up.
Note
3. Making Calls
Making Calls 3–5
Page 70

Busy Standby Queuing

With Busy Standby Queuing, you can stay on a line until a busy extension th at you are trying to call becomes free. The busy tone changes to music (or a ringing-beep tone), indicating that you are q ueued. As soon as the extension becomes free, your call will be put through automatically.
Listen for a busy tone.
To standby queue for an extension
Stay on the line until you hear music (or a ring-
ing-beep tone). When t he other party hangs up, the CBX will complete your call.
To cancel busy standby queuing
Hang up.
3–6 ROLMphone 300/600 User Guide
Page 71

Callback Request

Callback Request can help you complete calls to extensions that are busy, ringin g, or in Do Not Disturb mode, once those extensions become available. It lets you hang up and have the CBX call you back with triple rings under the following conditions:
• when a busy extension you are trying to reach becomes free
• when a ringing extension you are trying to reach is used again and then becomes free
When you then answer, the CBX automatically dials the number.
While you are queued for a callback, the status light beside your Callback (CALLBCK) key is on.
To make a call­back request
3. Making Calls
Listen for the other party’s t elepho ne to ring or for the busy signal.
Press the Callback (CALLBCK) key, or dial # 1.
You will hear the confirmation tone. If you have a display telephone, WI LL C ALL BAC K is displayed.
To accept the callback
Hang up.
Listen for the triple rings.
If you have a display telephone, FREE is displayed, along with the extension and name of the party calling you back.
Answer the telephone. The CBX automatically
places your call. Listen for the extension you called begin to
ring.
Making Calls 3–7
Page 72
To cancel a call­back request from a display telephone
To cancel a call­back request from a non-dis­play telephone
Press the Callback (CALLBCK) key until the
auto callback message you wish to cancel is displayed. The status light next to the PROGRAM key turns on, indicating that your telephone is in program mode.
Press the CLEAR key. DELETED is displayed
to confirm the cancellation. Press the PROGRAM key to end the display.
Get a dial tone.
Dial # # 1.
You will hear the confirmation tone. Hang up.
3–8 ROLMphone 300/600 User Guide
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Conference

To set up a conference
The Conference feature lets you have up to eight par­ties, including yourself, in a telephone convers ation. The other partie s besides yourself can be on trunks (outside lines). Any party can leave the conference by hanging up.
During a conversation, press the TRANSFR
key to put the party on consultation hold. You will hear the confirmation tone, followed
by the internal dial tone. Dial the extension y ou want to add, or dial 9 and
the outside number. After the party answers, press the Conference
(CONF) key to join all the parties. All parties will hear a conference tone to signal that another party has joined the call.
Or, if the party does not want to join the conference, press the CONNECT key, which will return you to the conference.
3. Making Calls
Note
If you do not have a Conference key on your telephone, press the TRANSFR key to join all parties.
To add another party, press the TRANSFR key
and dial the next party, then pr ess CONF to join all the parties. Everyone in the call will hear a conference tone to signal that a new party has joined the call.
Making Calls 3–9
Page 74
To remove the last party from the conference
To determine your position in the conference (with a display telephone)
Press the CLEAR key.
OR Press the TRANSFR key. The status light
beside the Conference (CONF) key blinks. Dial * * * 4.
You will hear the confirmation tone. Press the CONF key to rejoin the conference.
The number of parties and your position in the conference is displayed.
Press the TRANSFR key. The status light
beside the Conference (CONF) key blinks. Press the CONF key to rejoin the conference.
You will hear the conference tone. The number of parties and your position in the conference is displayed.
Press TRANSFR and dial * * 4. The status light
To remove a party from the
beside the Conference (CONF) key blinks.
conference
Dial the number for the position in the confer-
ence of the party you want to drop (1-8). You will hear the confirmation tone. Press the CONF key to rejoin the conference.
You will hear the conference tone. The number of parties and your position in the conference is displayed.
3–10 ROLMphone 300 /600 User Guide
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Consultation

To consult with a second party during a call
To reconnect with the first party
Consultation lets you put the other party in a call on consultation hold, so that you can call and talk privately with a second party. You can then alternate between the two parties or join them in a conference call. (See “Conference” on page 3–9.)
Press the TRANSFR key to put the first party
(or a conference) on consultation hold. You will hear the confirmation tone fol lowed
by the internal dial tone. The Conn ect key status light flashes to show that you have a party on consultation hold.
Dial the extension or 9 and an outside number.
Talk with the second party.
Press the CONNECT key. You can continue to
use the CONNECT key to alternate between the two parties.
If you want to drop the second party and reconnect with the first party, press the Clear key while you are connected with the second party.
3. Making Calls
If you hang up before recon necti ng to the part y on consultation hold, the CBX will call you back with triple rings to remind you that you have a call waiting. Answer the call to re-establish the connection.
Note
You cannot dial a feature access code during a consultation call, since pressing the Transfer key joins all parties in a conference. Feature access codes are also not allowed during conference calls. (See “Conference” on page 3–9.)
Making Calls 3–11
Page 76

Direct Station Select (DSS)

Direct Station Select (DSS) lets you monitor and automatically dial or answer an extension. The status light next to the DSS (D-) key on y our telep hone indi­cates whether that extension is idle, ringing, or busy. Whenever someone is calling that extension, the status light next to the DSS key on your telephone blinks. Your telephone may also alert you to such a call with a single beep, if it has been set up at the CBX to do this. When a call is in progress on the DSS extension, the status light turns on steadily.
When the DSS key status ligh t is off, you can dial the DSS extension by pressing the DSS key. When the DSS key status light is blinking, you can ans wer a call ringing at the DSS extension by pressing the DSS ke y. When the DSS key status ligh t is on, pressing the DSS key will place a call to the busy extension. This call will automatically queue until the station becomes available. (See “Busy Standby Queuing” on page 3–6.) Before you can use this featur e, you must set up an extension to be associated with your DSS key.
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To set up a DSS key
Press the PROGRAM key. The PROGRAM
status light turns on. If you have a display tele­phone, PRESS FEATURE KEY OR DIAL CODE is displayed.
Press the DSS (D-) key you want to set up. If
you have a display telephone, DIRECT STATION SELECT is displayed, followed by either the stored extension or NOTHING STORED. NEW NUMBER? is then displayed.
Enter the extension you wish to assign to this
DSS key. If you make an error while entering the dialing sequence, press the CLEAR key to cancel your changes, then enter the extension again.
If you want to set up another DSS key, press the
STORE key. If you have a display telephone, STORED is displayed. Rep eat the two previ ous steps.
To end setup, press the PROGRAM key. The
PROGRAM status light turns off, and STORED is displayed if you have a display telephone.
3. Making Calls
On your faceplate, use a pencil to label each
DSS key you changed with the name or exten­sion of the person it dials.
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To clear a DSS key on a display telephone
Press the PROGRAM key. The PROGRAM
status light turns on, and PRESS FEATURE KEY OR DIAL CODE is displayed.
Press the DSS (D-) key you want to clear.
DIRECT STATION SELECT is displayed, followed by the stored extension.
Before NEW NUMBER? is displayed, press the
CLEAR key. DELETED is displayed. If you want to clear another D-key, repeat the
previous two steps. To end setup, press the PROGRAM key. The
PROGRAM status light turns off. On your faceplate, erase the label next to each
D- key you have cleared.
Note
You cannot clear a DSS key on a non-display telephone or any telephone without a Clear key, though you can set it up to dial a different extension.
Press the DSS (D-) key for that extension. The
To dial a DSS extension
other party will hear a triple beep. If you press a DSS key while you are on a call,
the CBX will place the first party on consultation hold before dialing the DSS extension. To reconnect to the first p arty, p ress the CONNECT key. (See “Consultation” on page 3–11.)
Note
A DSS call overrides Forwarding and both Station and Pilot Hunting. (See “Forwarding” on page 5–3 and “Hunt Groups” on page 7–7.)
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To answer a DSS extension
To answer a DSS extension during a call
Press the DSS (D-) key for that extension.
To answer another extension for which you do not have a DSS key, you can use the Station Pickup feature. (See “Station Pickup” on page 4–10.)
Ask the first party to hold.
Press the DSS (D-) key for that extension.
3. Making Calls
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Direct Trunk Select

Direct Trunk Select lets you choose a particular trunk (outside line) for placing a call.
Get a dial tone.
To choose a trunk
Press the Direct Trunk Select (DTS) key, or dial
# # 8. Dial the number assigned at the CBX for the
specific trunk you want. Dial the outside number.
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Intercom Features

Intercom features let you:
• send signals to another telephone’s speaker
• make calls to members of your community (com) group by using a short code
• make calls to another telephone’s speaker instead of ringing that telephone

Buzz

Buzz lets you signal another telephone’s speaker with a special tone. For example, you might use Buzz to signal a secretary. You can use this feature only if your telephone has been assigned a buzz target in the CBX. A buzz target is another digital telephone.
Press the BUZZ key. If you have a display
To buzz your target
telephone, the extension and name of your buzz target are displayed, along with BUZZED. The telephone that is your buzz target makes a spe­cial tone. If your buzz target has a display, your extension and name are displayed, along with BUZZING.
3. Making Calls
Get a dial tone.
OR Dial # * 2.
You will hear the confirmation tone. If you have a display telephone, the extension and name of your buzz target are displayed, along with BUZZED. The telephon e that is your buzz target makes a special tone. If your buzz target has a display, your extension and name are displayed, along with BUZZING.
Hang up.
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Note
If you are talking on the telephone, you can press the Buzz key without interrupting your call.
Buzz overrides Do Not Disturb mode. (See “Do Not Disturb” on page 6–3.)

Community (Com) Group Call

Community (com) group s can be set up at the CBX so that the members of a group can call each other by dialing a short com code instead of an extension. A call from a com group is signalled by a long ring.
On CBX Release 9006.1, you can only be a member of one group at a time.
On CBX Release 9006.2 and higher, you can be a member of more than one group at a time and can be listed in a group more than once. You can also be as­signed access to groups of which you are not a mem­ber.
To call a member of your com g roup, you dial the com group access code followed by the com code for that member. If your telephone is a member of a com group, your CBX system administrator can tell you the com group access code.
Com groups are set up at the CBX. Groups of up to ten members have one-digit codes. Groups of more than ten members have two-digit codes. Ask your CBX system administrator for a list of the com group mem­bers to whom you have access.
Get a dial tone.
To call someone in a com group to which you have access
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Dial the com group access code.
Dial the member’s com code.
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Note
A com group call overrides Forwarding and (on CBX Release 9006.2 and higher) Do Not Disturb mode. (See “Forwarding” on page 5–3 and “Do Not Disturb ” on page 6–3.)

Community (Com) Group Speaker Call

Community (Com) Group Speaker Call lets you make a two-way call to the speaker of another telepho ne in your community (com) group by dialing a shor t code instead of an extension. If the party you are calling does not have a speakerphone, they must pick up the handset to answer.
This feature is much like the Two-Way Speaker Call feature, except that the party you are calling must be a member of your community (com) group. (See “Two-Way Speaker Call” on page 3–32.)
For more information about com groups, see “Com­munity (Com) Group Call” on page 3–18.
3. Making Calls
To make a com group speaker call
Press the Intercom (INTRCOM) key, or get a
dial tone and dial * * 6. Dial the member’s com code.
You will hear the confirmation tone. The other
party’s telephone will beep twice. Begin speaking. If the other party does not have
a speakerphone, they must pick up the handset to answer. You and the other party will hear re­peated intrusion tones until they pick up the handset or you hang up.
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If you are a member of a com group and want to make intercom calls to the same member often, you can set up an auto intercom repdial key. To do this, set up a repdial key with the Intercom feature access code ( * * 6) followed by the com code of another member in your group. (See “Repertory Dialing (Repdial)” o n page 3–23.)
Note
A com group speaker call will override Forwarding, Do Not Disturb mode, and both Station and Pilot Hunting. (See “Forwarding” on page 5–3, “Do Not Disturb” on page 6–3, and “Hunt Groups” on page 7–7.)
You cannot transfer a com group speaker call or place it on consultation hold. In addition, you cannot dial an account number during a com group speaker call.
If the member you are calling is busy on another li ne, the call is converted to a regular call.
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Mailbox Reminder Message

When you call an extension that is busy or does not answer, the Mailbox Reminder Message feature lets you leave a reminder message, to have the o ther party call you back. The extension you are calling must have a mailbox. (See “Using Your Mailbox” on page 2–23.)
For information on how to display and respond to re­minder messages, see “Mailbox Reminder Messages and Notifications” on page 4–3.
After receiving a busy tone or getting no an-
To leave a reminder message
swer, press the MAILBOX key or dial # * 1. You will hear the confirmation tone. If you
have a display telephone, WI LL C ALL BAC K is displayed.
Hang up. The other party’s MAILBOX status
light turns on. If the other party has a display telephone, the system will also leave a reminder message providing your name and the date and time of your call.
3. Making Calls
To delete a reminder message you have left on another telephone
Get a dial tone.
Dial # * 8.
You will hear the confirmation tone, followed by the internal dial tone.
Dial the extension at which you left the re-
minder message. You will hear the confirmation tone. Hang up.
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Paging

To make an announcement
Paging conne cts your teleph one to your comp any’s loudspeaker or paging system so that you can make an announcement. If your paging system is divided into zones, depending upon h ow it has been set up. If your paging system is di vided i nto zones , you may be abl e to make an announcement to all zones or to only one of them. Your CBX system administrator can tell you your system paging access code or codes.
Your system’s paging access code ____ for all zon es.
Get a dial tone.
Dial the paging access code for all zone s or f or
the one you want. Listen for a confirmation tone.
State your message.
Press the line key to h ang up. If you hang up th e
handset, the noise of the handset being put down is heard over the paging system.
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Repertory Dialing (Repdial)

The Repertory Dialing feature lets you set up each repdial (R-) key on your faceplate for one-touch dial­ing of an extension, an outside number, a feature access code, or a combination of numbers and feature access codes.
For example, you can set up a repdial key to dial a fre­quently called telephone number toget her with t he account number to which you always want to charge such calls. You might set up another repdial key to forward incoming calls to the same number every time.
The dialing sequence saved in a repdial key may in­clude up to 22 characters. You can also pr ess a feature key, which counts as three characters, as part of the sequence. For example, you might enter your Phone­Mail extension and then press the MUTE key as the next part of the sequence. This would prevent office noise from interrupting your PhoneMail messages.
On CBX Releases 9006.2 and higher, you can press the Hold key once to enter a time delay into a repdial sequence. For example, a delay may be needed to process a call placed through a specialized common carrier. On display phones, a delay appears as a “D.” The delay is normally configured as two seconds, but check with your CBX system administrator to deter­mine the length of time it is set for in your system. You can enter multiple delays in a repdial sequence, but each delay takes up 3 characters of the 22 allowed.
3. Making Calls
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To set up a repdial key
Note
CBX Releases 9006.2 and hi gher require you to press the Transfer key (which operates like Flash in previous releases) as the first element to of some repdial feature access codes when you are setting them up. This is necessary with features where you start out with a call on your line, such as Autom atic Privacy (to turn it off), Bad Line Repo rting, Park, and Privacy. It alerts the CBX that a command is to be issued from the key pad. Earlier releases do not require this use of Transfer with repdials.
If unsure of what to do, set up your repdial without Transfer, and if that doesn’t work, redo it with Transfer. For a list of feature access codes, see Appendix A, “Feature Access Codes.”
If you press a repdial key while you are on a cal l, CBX Releases 9006.0 and 9006.1 will place the first party on consultation hold before dialing. To return to the first party, press the CONNECT key.
Press the PROGRAM key. The PROGRAM
status light turns on. If you have a display tele­phone, PRESS FEATURE KEY OR DIAL CODE is displayed.
Press the repdial (R-) key you want to set up. If
you have a display telephone, REPDIAL is dis­played, followed by either the dialing sequence or NOTHING STORED. NEW NUMBER is then displayed.
Enter the dialing sequence y ou want to assign to
the R- key. If you make an er ror whi le ente ring the dialing sequence, press the CLEAR key to cancel your changes. Then enter the sequence again.
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To clear a repdial key on a display telephone
If you want to set up another R- key, press the
STORE key. If you have a display telephone, STORED is displayed. Rep eat the two previ ous steps.
To end setup, press the PROGRAM key. The
PROGRAM status light turns off. If you have a display telephone, STORED is displayed.
On your faceplate, use a pencil to label each
R- key you changed with the name of the feature or person it dials.
Press the PROGRAM key. The PROGRAM
status light turns on. PRESS FEATURE KEY OR DIAL CODE is displayed.
Press the repdial (R-) key you want to clear.
REPDIAL is displayed, foll owed by the dialing sequence.
Before NEW NUMBER? is displayed, press the
CLEAR key. DELETED is then displayed.
3. Making Calls
To clear another R- key, press the STORE key.
STORED is displayed. Rep eat the two previ ous steps.
To end setup, press the PROGRAM key. The
PROGRAM status light turns off. On your faceplate, erase the label next to each
R- key you have cleared.
Note
You cannot clear a repdial key on a non-display telephone or any telephone without a Clear key, though you can set it up to dial a different sequence.
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To dial using a repdial key
Press the repdial (R-) key.
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Saved Number Redial

Saved Number Redial lets you save a number that you have dialed. Later, you can redi al your s aved nu mber by pressing the Saved Number Redial (SAV/RDL) key. You can save only one number at a time; each time you save a number, you erase the number you had saved previously.
Press the Saved Number Redial (SAV/RDL)
To save a number you have dialed
To dial your saved number
key. If you have a displ ay t elepho ne, STORE D is displayed.
Press the Saved Number Redial (SAV/RDL)
key. OR Get a dial tone.
Dial # 4.
3. Making Calls
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To change your saved number manually
Press the PROGRAM key. The PROGRAM
status light turns on. If you have a display tele­phone, PRESS FEATURE KEY OR DIAL CODE is displayed.
Press the Saved Number Redial (SAV/RDL)
key, or dial # 4. If you hav e a display teleph one, SAVED NUMBER REDIAL is displayed followed by either the saved number or NOTHING STORED. NEW NUMBER is then displayed.
Enter the number yo u want to save. If y ou make
an error while entering the number, press the CLEAR key to cancel your changes and then enter the number again.
Press the PROGRAM key. The PROGRAM
status light turns off. If you have a display tele­phone, STORED is displayed.
Note
You can also assign a frequently used number to a repdial key. (See “Repertory Dialing (Repdial)” on page 3–23.)
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Speaker Calls

Speaker calls let you make calls to another tele­phone’s speaker instead of ringing that telephone.
Note
Speaker calls (except Two-Way Speaker Call) will override Do Not Disturb, Forwarding, and Hunt Groups. (See “Do Not Disturb” on page 6–3, “Forwarding” on page 5–3, and “Hunt Groups” on page 7–7.)
Speaker calls can be blocked with the Speaker Call Rejection feature. (See “Speaker Call Rejection” on page 3–33.)

Fixed One-Way Speaker Call

The Fixed One-Way Speaker Call feature lets you make a one-way call to the speaker of a telephone that is set up at the CBX (fixed) as your speaker call target. The other party can hear you but must pick up the handset to answer. You may want to write the name of the person who is your speaker call target next to the Fixed One-Way Speaker Call (SPK1WYF) key on your telephone’s faceplate.
3. Making Calls
To make a one­way speaker call to your target
Press the One-Way Speaker Call (SPK1WYF)
key. Or get a dial tone and dial # * 4. Listen for the confirmation tone. The other
party will hear a double beep. Begin speaking. The other party must pick up
the handset to answer and will hear single beeps periodically until they do or until you hang up.
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One-Way Speaker Call

The One-Way Speaker Call feature lets you make a one-way call to the speaker of another phone. If the other party does not have a speakerphone, they must pick up the handset to answer.
Note
One-Way Speaker Call is only available on CBX Release 9006.3 and higher.
Press the One-Way Speaker Call (SPK1WAY)
To make a one­way speaker call
key. Dial the extension.
You will hear the confirmation tone. The other party will hear a double beep.
OR
Get a dial tone.
Dial # 8 1.
You will hear the confirmation tone, followed by a dial tone.
Dial the extension.
You will hear a confirmation tone. The other party will hear a double beep.
Begin speaking. The other party must pick up
the handset to answer and will hear single beeps periodically until they do or until you hang up.
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One-Way Broadcast Speaker Call

The One-Way Broadcast Speaker Call feature lets you make a one-way call to the speakers of up to 40 phones that are multiple line appearances of the same extension. To use this feat ure, y ou m us t b e set up for it on your CBX.
Note
One-Way Broadcast Speaker Call is only available on CBX Release 9006.3 and higher.
Press the One-Way Broadcast Speaker Call
To make a one­way broadcast speaker call
(SPKBCST) key.
You will hear the confirmation tone, followed by a dial tone.
OR
Get a dial tone and dial # 8 0.
You will hear the confirmation tone, followed by a dial tone.
3. Making Calls
Dial the extension.
You will hear the confirmation tone. The other parties will hear a special tone.
Begin speaking. The other party must pick up
the handset to answer. If one of the parties you have called lifts his
handset, a two-way (not speakerphone) connection will be established with that party. The other parties will be disconnected.
A party you have called can disconnect by
Making Calls 3–31
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pressing the line key or the SPEAKER key. If this party is the last one in the multiple line appearance, the call is disconnected.

Two-Way Speaker Call

The Two-Way Speaker Call feature lets you make a two-way call to the speaker of another telephone. If the other party does not have a speakerphone, they must pick up the handset to answer.
Press the Two-Way Speaker Call (SPK2WAY)
To make a two­way speaker call
key. Dial the extension.
You will hear a single beep. The other party will hear a double beep.
Begin speaking. If the other party does not have
a speakerphone, they must pick up the handset to answer. You and the other party will hear single beeps periodically until the other party picks up the handset.
To make a two-way call to the speaker of a telephone within your com group, use the Intercom Call feature. (See “Community (Com) Group Speaker Call” on page 3–19.)
You can make a two-way speaker call to a DSS exten­sion by pressing the Two-Way Speaker Call (SPK2WAY) k ey and then pressing the DSS key. (See “Direct Station Select (DSS)” on page 3–12.)
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Speaker Call Rejection

Speaker Call Rejection lets you temporarily block incoming speaker calls. If another party attempts to make a speaker call to your telephone, they will receive a busy tone. If they have a di splay telepho ne, PLEASE TRY LATER is also displayed. For infor­mation about the types of calls the Speaker Call Rejection feature will block, see “Fixed One-Way Speaker Call” on page 3–29 and “Two-Way Speaker Call” on page 3–32.
Press the Speaker Call Rejection (SPK-REJ)
To block incom­ing speaker calls
key. The SPK-REJ status light turns on.
To allow incom­ing speaker calls
Press the Speaker Call Rejection (SPK-REJ)
key. The SPK-REJ status light turns off.
Note
Whether your telephone initially allo ws or blocks speaker calls depends on how your telephone has been set up at the CBX.
3. Making Calls
Making Calls 3–33
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Station Speed Dialing

The Station Speed Dialing feature lets you assign frequently used dialing sequences to codes for easy dialing.
You can assign dialing sequences to each of ten sin­gle-digit codes (0 through 9). You can then dial a sin­gle-digit code instead of dialing the entire sequence.
On CBX Release 6.3 and higher, you can also be set up at the CBX for mor e than 30 codes, in groups of 1 0. If you are set up for more than ten, they follow a dou­ble-digit scheme (00 through 29).
A dialing sequence can be an extension, an outside number, a feature access code (or feature key that you press as part of the sequence), or a combination of numbers and feature access codes and can include up to 22 characters. A feature key entered into a se­quence counts as three characters.
Station speed codes are not line dependent; you can set them up or dial them from any line on your tele­phone.
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To set up a station speed key on a display telephone
Press the PROGRAM key. The PROGRAM
status light turns on. PRESS FEATURE KEY OR DIAL CODE is displayed.
Press the Station Speed (SPEED) key, or dial
# # 3. SPEED DIAL is displayed. Enter the Station Speed code you want to set up
(0 through 9, or 00 through 29 if you are set up for more than 10 codes).
Either the dialing sequence or NOTHING STORED is displayed. (You can view the con­tents of other codes by entering those codes now.)
Wait until NEW NUMBER? is displa yed.
Enter the dialing sequence y ou want to assign to
the code. If you make an error while entering the dialing sequence, press the CLEAR key to cancel your changes and the enter the sequence again.
If you want to set up another stat ion speed code,
press the STORE key. STORED is displayed. Before PRESS FEATURE KEY OR DIAL CODE is displayed, repeat the three previous steps.
3. Making Calls
To end setup, press the PROGRAM key. The
PROGRAM status light turns off, and STORED is displayed.
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To set up a station speed key on a non-display telephone
Press the Station Speed (SPEED) key twice.
You will hear the confirmation tone, followed by the internal dial tone.
Enter the station speed co de y ou want to set up
(0 through 9, or 00 t hro ugh 29 if you are set up for more than 10 codes).
You will hear the confirmation tone. Enter the dialing sequence y ou want to assign to
the code. Hang up.
OR Get a dial tone.
Dial # # 3.
Enter the station speed co de y ou want to set up
(0 through 9, or 00 t hro ugh 29 if you are set up for more than 10 codes).
You will hear the confirmation tone. Enter the dialing sequence y ou want to assign to
the code. Hang up.
Note
You can also assign a dialing sequence to a repdial key. (See “Repertory Dialing (Repdial)” on page 3–23.)
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