Siemens 600, 300 User Manual
ROLMphone 300/600 Series
User Guide
for ROLM 9751 CBX Release 9006i
GU30-1550-03
Warning: Hack ers a r e c r im inals who unlawfully gain access to cus tomer telecommunicati ons s ys tems to make long distance telephone calls that are then billed to the
system owner. Currently, we do not know of any telecommunications system that is
immune to this type of criminal activity. Siemens Rolm will not accept liability for any
damages, including lon g di sta n c e charges, which result from unau thorized use. Although
Siemens Rolm has designed security features into its products, it is your sole responsibility
to use the security features and to establish security practices within your company,
including training, security awareness, and call auditing.
Siemens Rolm sales and service perso nne l , as well as Sie m ens Rolm’s business partners,
are available to work with you to help you prevent this type of unauth ori zed use of your
tele-communications system.
Warning: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communication. Operation of this equipment in a residential
area is likely to cause harmful interference, in which case the user will be required to take
whatever measure s ma y be required to correct the i nterference at his own exp ense.
This equipment do es not exc eed Class A limits per radio noise em issions for digital
apparatus, set out in the Ra dio Interference Regula ti on of the Canadian Departmen t of
Communicati ons . Operation in a resi dential area may caus e unacceptable in terference to
radio and TV reception requiring the owner or operator to take whatever steps are necessary
to correct the interference. See instruction manual.
Cet équipement ne dépasse pas les limites de Classe A d’émission de bruits radioélectriques
pour les appareils numériques, telles que prescrit es pa r le Règlement sur le brouillage
radioélectrique établi par le ministère des Communications du Canada. L’exploitation faite
en milieu résidentiel peut entraîner le brouillag e des réceptions radio et télé, c e qui
obligerait le prop riétaire ou l’opérateur à prendre les dispositions nécessaires pour en
éliminer les causes. Voir le Guide d’i ns tructions.
All references to RS-23 2-C in this document are now repla ce d by reference to EIA-TIA232C.
October 1995
Form No. GU30-1550-03 Part No. 51A2305 EC No. A92322
No part of this publication may be reproduced, stored in a retrieval system, or transmitted,
in any form or by any means, mechanical, electronic, photocopying, recording, or
otherwise, without prior written permission of Siemens Rolm Com m unications Inc.
Request Siemens Rolm publications from your Siemens Rolm re pre sentative or the
Siemens Rolm branch servi ng you. Publications are not stocked at the address be low.
Siemens Rolm Communications Inc.
4900 Old Ironsides Drive
P.O. Box 58075
Santa Clara, CA 95052-8075
(408) 492-2000
TWX: 9103387350 ROLM SNTA B
Telex: 278156 ROLM UR
ROLM, ROLMphone, RO L M CBX, and PhoneMail are register ed trademarks and
ROLMfax is a trademark of Siemens Ro lm Com m unications Inc.
Siemens is a registered trademark of Siemens Aktiengesellschaft.
Copyright Siemens Rolm Communications Inc. 1995. All rights reserved.
Contents
Chapter 1. Introducti on
The ROLMphone 300 and 600 Series . . . . . . . . . . . . . . . . . . . . . . . . 1-3
ROLMphone 300 Series Telephone . . . . . . . . . . . . . . . . . . . . . . . 1-4
ROLMphone 600 Series Telephone . . . . . . . . . . . . . . . . . . . . . . . 1-5
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
ROLMphone Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Faceplate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Line Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Multiple Line Appearance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Key Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Voice Volume Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
Where to Go for Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Chapter 2. Using Your Phone
Quick and Easy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Calling an Extension in Your Telephone System . . . . . . . . . . . . . 2-7
Features Used with Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Calling an Outside Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Features Used with External Calls . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Using the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Voice Transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Muting the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Open Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-1
2-1
Contents iii
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
When Your Party Puts You on Hold . . . . . . . . . . . . . . . . . . . . . . . 2-18
Hold on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Private Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Using Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Changing Your Telephone’s Ring Tone . . . . . . . . . . . . . . . . . . . . . . 2-26
Chapter 3. Making Calls
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-1
Bridged Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Busy Standby Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Callback Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Direct Station Select (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Direct Trunk Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Intercom Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Buzz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Community (Com) Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Community (Com) Group Speaker Call. . . . . . . . . . . . . . . . . . . . . 3-19
Mailbox Reminder Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Repertory Dialing (Repdial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Speaker Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Fixed One-Way Speaker Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
One-Way Speaker Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
One-Way Broadcast Speaker Call . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Two-Way Speaker Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Speaker Call Rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Station Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
Trunk Callback Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
Trunk Standby Queuing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41
iv ROLMphone 300/600 User Guide
Chapter 4. Answering Calls
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-1
Mailbox Reminder Messages and Notifications . . . . . . . . . . . . . . . . 4-3
Reminder Messages and Notifications on Display Phones. . . . . . 4-3
Displaying Specific Kinds of Messages and Notifications . . . . . . 4-5
Reminder Messages and Notifications on Non-Display Phones. . 4-7
Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Group Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Station Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Universal Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Chapter 5. Moving Calls
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5-1
Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Fixed Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Variable Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Other Forwarding Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
System Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Chapter 6. Blocking Calls
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6-1
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Automatic Privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Chapter 7. Managerial Features
. . . . . . . . . . . . . . . . . . . . . . . . . .
7-1
Account Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Bad Line Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Pilot Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Station Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Hunting Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Removing Yourself from a Hunt Group . . . . . . . . . . . . . . . . . . . . 7-10
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
PIN Authorization Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
Class of Service Changeover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
Follow-Me Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
Forced Authorization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
Remote Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19
Trace Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21
Contents v
Appendix A. Feature Access Codes
. . . . . . . . . . . . . . . . . . . . . . . .
A-1
Feature Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Appendix B. Help!
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
B-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Begin the Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Evaluate the Self Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
Appendix C. ROLMphone Differences on Release 9006i
. . . . . .
C-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3
Features that Have Been Changed or Replaced on Release 9006i . . C-4
New Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-8
Glossary
Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
G-1
I-1
vi ROLMphone 300/600 User Guide
Tables
Table 1–1. Line Key Status Light Flash Rates . . . . . . . . . . . . . . . . 1-18
Tables vii
viii ROLMphone 300/600 User Guide
Figures
Figure 1–1. ROLMphone 312L and 624SL Telephones . . . . . . . . . 1-3
Figure 1–2. ROLMphone 312L Telephone . . . . . . . . . . . . . . . . . . . 1-4
Figure 1–3. ROLMphone 624SL Telephone . . . . . . . . . . . . . . . . . 1-5
Figure 1–4. DCO/HRO Module Bays and KEO Connector . . . . . . 1-6
Figure 1–5. Plugging a Headset into the HRO . . . . . . . . . . . . . . . . 1-8
Figure 1–6. Electret Headset Option . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Figure 1–7. Keyboard Expansion Option (KEO) . . . . . . . . . . . . . . 1-10
Figure 1–8. Analog Adapter Option . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Figures ix
x ROLMphone 300/600 User Guide
How To Use This Guide
This guide explains how to use the many features of
your ROLMphone 300/600 s eri es t el eph one. Be sure
to read Chapter 1, “Introduction” and Chapter 2, “Using Your Phone,” which explain the basic features of
your telephone. Then look through the rest of the
book and read about the additional features you want
to use. You don’t have to know all about your telephone in order to use any given feature.
Chapter 1
Chapter 2 Using Your Telephone
Chapter 3 Making Calls
Chapter 4 Answering Calls
Chapter 5 Moving Calls
Chapter 6 Blocking Calls
The
Introduction
helpful before you begin using your telephone. It explains the telephone models and options available in
the ROLMphone 300/600 s eries, the b asic features of
your telephone, where to go for assistance, and how to
get started using this guide.
answer calls. It also describes the difference between
internal and external calls and briefly explains the
features that can be used with them. Chapter 2 also
describes how to use a speaker, a speakerphone, the
Hold, Transfer, Connect, and Mailbox keys and how
to change a telephone’s ring tone.
use to initiate calls.
receiving calls.
forwarding calls to other extensions and placing calls
on system hold.
prevent calls from reaching your telephone.
presents information that may be
describes the many features you can
describes the features available for
explains the features available for
explains the features you can use to
explains how to make and
Chapter 7 Managerial Features
assign calls to an account, report bad lines, receive
calls through hunt groups, use PIN autho rization, and
trace calls.
describes features that let you
How To Use This Guide xi
Appendix A Feature Access Codes
lists the codes that can be
dialed to use system features.
Appendix B Help!
presents some simple procedures you can use
to correct problems with your telephone.
Appendix C ROLMphone Differences on Release 9006i
summarizes the differences in ROLMphone features
on the Release 9006i CBX software compared to
those of previous CBX releases.
briefly
Glossary
Index
The
Glossary
explains some of the technical termi-
nology and concepts used in this guide.
The
is useful for tracking down specific infor-
Index
mation.
xii ROLMphone 300/ 600 User Guide
Related Publications
The following list presents the titles and brief descriptions of other useful Siemens Rolm publications.
Please refer to the book’s order nu mber when requesting a publication from your Siemens Rolm representative.
Order No. Title and Description
GU30-1552
GU30-1539
GU30-1533
ROLMphone 300/600 Series Quick Reference Guide
for Release 9006i, 9751 C BX
the different telephone models and quick access to
information on the most used features. This is the
basic guide for all ROLMphone 300/600 series users
(including those who have the Data Communi cations
Option).
Customer Participation Infor m ation Guide
basic guide for the Customer Participation program.
This program allows customers to troubleshoot,
repair, and replace their own telephones. The
Customer Participation Infor m ation Guide
information on maintaining spare parts and shipping
broken telephones back to the factory for repair or
replacement.
Customer Setup Insta llation Instructions
guide for the Customer Setup program for
ROLMphone and analog telephones. The Customer
Setup program allows customers to install their own
telephones. This guide contains detailed installation
instructions for all presently ship ping Siemens Rolm
telephone products and related options.
provides a brief t ou r of
is the
provides
is the basic
GU30-1557
Problem Determination Procedures for ROLMphone
and Analog Teleph ones for Release 9 006i, 9751 CBX
is the troubleshooting guide for the Customer
Participation and Customer Setup programs. This
guide contai ns detailed troubleshooting instru ctions
for all models of ROLMphone and analog telephones.
Related Publications xiii
xiv ROLMphone 300/60 0 U ser G uid e
Chapter 1 Introduction
The ROLMphone 300 and 600 Series . . . . . . . . . . . . . . . . . . . . . . . . . .1–3
ROLMphone 300 Series Telephone. . . . . . . . . . . . . . . . . . . . . . .1–4
ROLMphone 600 Series Telephone. . . . . . . . . . . . . . . . . . . . . . .1–5
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–6
ROLMphone Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–12
Faceplate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–12
Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–12
Multiple Line Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–12
Key Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–13
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–13
Feature Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–14
Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–18
Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–18
1. Introduction
Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–18
Voice Volume Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–19
Sounds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–20
Ring Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–22
Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–22
Where to Go for Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–23
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–24
Introduction 1–1
1–2 ROLMphone 300/600 User Guide
The ROLMphone 300 and 600 Series
Chapter 1 introduces you to the ROLMphone 300
series of telephones (RP300) and the ROLMphone
600 series of telephones (RP600), taking you on a
quick tour of their basic features.
The ROLMphone 300/600 series of telephones are
multi-featured telephones that offer a variety of options enhancing their functio nality. Your ROLMphone model may have a display, a speakerphone,
from 12 to 44 feature keys, and multiple ext e nsions
per telephone.
These digital telephones work your company’s Siemens Rolm Computerized Branch Exchange (CBX)
to give you advanced, easy-to-use telephone features.
The CBX
tions system.
is your facility’s internal telecommunica-
1. Introduction
Figure 1–1. R OLMphone 312L and 624SL Telephones
Introduction 1–3
ROLMphone 300 Series Telephone
The ROLMphone 300 series offers two models.
• The RP312 has 12 feature keys and one line
extension.
• The RP312L also has a two-line display with up to
24 characters per line.
Figure 1–2. ROLMphone 312L Telephone
1–4 ROLMphone 300/600 User Guide
ROLMphone 600 Series Telephone
The ROLMphone 600 series offers eight models.
• The RP612 has 12 feature keys and may have
multiple line extensions.
• The RP612S also has a speakerphone.
• The RP612L has a two-line display with up to 24
characters per line.
• The RP612SL has both a speakerphone and a
display.
• The RP624 has 24 feature keys and may have
multiple line extensions.
• The RP624S also has a speakerphone.
• The RP624L has a two-line display with up to 24
characters per line.
• The RP624SL has both a speakerphone and a
display.
1. Introduction
Figure 1–3. ROLMphone 624SL Telephone
Introduction 1–5
Options
The ROLMphone 600 series telephones are modular
and support options for data co mmuni cations , a headset/recorder connection, or additional keys. The Data
Communications Option (DCO), the Headset/Recorder Option (HRO), the Electret Headset Option
(EHO), and the Analog Adapter Option (AAO) fit
into recessed module bays on the bottom of the telephone. The Keyboard Expansion Option (KEO) plugs
into a connector provided in one of the bays. The
DCO, EHO, HRO, and AAO may be installed in either module bay. Once the KEO is installed, any of
the other options may be installed in the
module bay that has the KEO connector.
Figure 1–4. DCO/HRO Module Bays and KEO Connector
1–6 ROLMphone 300/600 User Guide
Data Communications Option
Once the Data Communications Option (DCO) is
installed, your ROLMphone 60 0 series telephon e can
be attached to a terminal or a personal computer with
an RS-232C cable. Before the option is in stalled or
removed from your telephone, the telephone mus t be
configured accordingly at the CBX. Only one DCO
may be installed in a given telephone.
The DCO module contains a set of commands that
may be used by a software program in your personal
computer to control the telephone from your
computer keyboard or to provide asynchronous data
communications. For more information concerning
the DCO module, see the
with DCO User Guide for Release 9006i, 9751 CBX
(GU30-1551).
1. Introduction
ROLMphone 600 Series
Introduction 1–7
Headset/Recorder Option
The ROLMphone 600 series telephones can also
accept a module that lets you attach a headset and a
recorder: the Headset/Recorder Option (HRO). The
HRO provides for two different types of headset
connectors (the PJ327 type and the RJ8), which can
be plugged into the outlets on the back of the telephone. When a headset is plugged into the option, the
speakerphone does not function.
Figure 1–5. Plugging a Headset into the HRO
The HRO also has an RJ45 connector for plugg ing in
a tape recorder. This connector looks like a bigger
version of the RJ8 headset connector. If either your
headset or recorder is not working the way y ou thi nk
it should, make sure it is plugged into the correct HRO
connector. The HRO connectors are marked with
symbols for either a headset or a recorder.
Before the option is installed, the telephone must be
configured for it at the CBX. For more information,
see your CBX system administrator.
Note
In addition to recording the conversation of a
connected call, the recorder may also record user’s
comments between calls via the handset or headset.
1–8 ROLMphone 300/600 User Guide
Electret Headset Option
The Electret Headset Option ( EHO) lets you plug one
or two electret headsets into the installed option and
make and answer calls using a headset instead of the
handset or the phone’s built-in microphone and
speaker. This type of headset does not require require
a headset adapter, or amplifier.
Carbon headsets will not function properl y on the
EHO.
A selection of electret Siemens Rolm headsets is
available. See your Siemens Rolm distribut o r for details.
1. Introduction
Note
Figure 1–6. Electret Headset Op tion
Introduction 1–9
Keyboard Expansion Option
The keyboard of a ROLMphone 600 series t elephone
can be expanded with an option providing 20 additional feature or line keys and status lights. The Keyboard Expansion Option (KEO) attaches to the right
side of the telephone through a special connector and
bracket. Before the option is installed, the telephon e
must be configured for it at the CBX. For more information, see your CBX system administrator.
Figure 1–7. Keyboard Expansion Option (KEO)
1–10 ROLMphone 300 /600 User Guide
Analog Adapter Option
The Analog Adapter Option (AAO) allows you to attach an analog device to y our RP600 series telephone.
The AAO supports the following 24-volt analog devices:
• G3 or below fax machine
• PC data communications modem
• P C fax/data modem
• analog conference room speakerphone
• external ringer/alerter
• analog telephone
A ROLMphone
must be attached to your phone for operation of the
AAO.
600 power supply (Model 66938)
1. Introduction
(art: Rios phone
Figure 1–8. Analog Adapter Option
Introduction 1–11
ROLMphone Basics
Faceplate
The faceplate is a paper template that identifies
features that you access by pressing specific keys on
your telephone. It shows which system features have
been assigned to your telephone keys.
Line Keys
Your ROLMphone telephone has a separate line key
for every extension that appears on your telephone.
You use the line keys to answer and place calls.
Multiple Line Appearance
Your telephone may have multiple extensions, each
of which is assigned a separate line key. These line
keys can be of different types. You will have at least
one line key, called the primary line key, which
corresponds to your extension. The status light that
turns on when you pick up your handset is next to
your primary line key.
You may also have another type of line, called a
secondary line. You can use your primary line or a
secondary line to make calls.
Your primary and secondary lines may also appear as
lines (called multiple line appearances) on other
people’s phones. Each person with an appearance of
the line on his or her telephone has equal access to the
line. Also, a call can be placed on hold at one telephone, then retrieved at another telephone on which
that same line appears. See “Hold” on page 2–17 for
more information.
If you have a multiple line appearance on your telephone, you will need to know how to tell if that line is
in use. Your telephone tells you about the status of a
line through the line key’s status light. See “Status
Lights” on page 1–18 for more information.
1–12 ROLMphone 300 /600 User Guide
Key Pad
Display
1. Introduction
Use the key pad on your telep hone just as you would
any standard telephone key pad for diali ng tele phone
numbers. You can also use your key pad to access system features available to your telephone for which
you do not have feature keys. See “Feature Access
Codes” on page 1–17 for more information.
The display at the top of the RP312L, RP612L,
RP612SL, RP624L, and RP624SL models provides
call information such as the extension calling you and,
if configured to do so, the caller’s name. It also lets
you scroll through messages and notifications waiting
in your mailbox and prov ides informat ion you’ll find
useful as you set up and use Siemens Rolm features.
Some features work differen tly on disp lay telephones
from the way they do on non-display tel ephones. Th e
feature descriptions in Chapters 2 through 7 explain
these differences.
The RP312L, RP612L, RP612SL, RP624L and
RP624SL models all have two-line displays with up
to 24 characters per line. Each extension in your system can have a 16-character name associated with it,
which is shown on the display.
On CBX Release 6.3 and higher, the elapsed time of
an incoming or outgoing external call is displayed.
Introduction 1–13
Feature Keys
Class of Service
Feature keys give you access to CBX system features
such as Hold, Transfer, Mailbox, and Program. Press
the key labeled with the feature name to gain access
to the feature. You can also dial feature access codes
to gain access to features. (See “Feature Access
Codes” on page 1–17.)
Note
The labels used in this guide to indicate feature nam es
on keys are the defaults that come with your system.
However, your CBX system administrator can
configure them differently to suit your company’s
requirements.
Each telephone in your CB X system has a class of service (COS) that specifies the features available on that
telephone. Therefore, you may find that some features
included in this guide are not available on your telephone. Consult your CBX system administrator for
information on your telephone’s class of service.
Some of the telephones in you r system may be set up
to use one class of service (the primary) during normal business hours and then automatically change to
a more limited one (the secondary) during non-business hours. If so, the features you can use may vary,
depending on the class of service in effect at the time.
Personal Identification Number (PIN)
A personal identification number (PIN) enables you
to use another telephone within your com pany to gain
access to the features of your own telephone. You
may also need a PIN to be able to dial an outside number.
Ask your CBX system administrator whether you
have been assigned a PIN. Also see “External Calls”
on page 2–10, “PIN Authorization F eatures” on pag e
7–14, and “Forced Authorization” on page 7–18.
1–14 ROLMphone 300 /600 User Guide
Frequently Used Keys
1. Introduction
Callback Key:
The Callback key can help you complete calls to extensions that are busy, ringing, or in
Do Not Disturb mode. (See “Callback Request” on
page 3–7 for more information.) I t also lets you return
calls to parties that have left you reminder messages
and to the PhoneMail
system. (See “Using Your
Mailbox” on page 2–23.)
Clear Key:
The Clear key can be used to remove or
cancel information shown on a phone’s display when
it is in program mode. It can also be used to drop the
last party from a conference call and the second party
from a consultation call.
.
Connect Key:
The Connect key lets you:
• reconnect with a call placed on consultation hold
• reconnect with a transferred call before the transfer
is complete
• alternate between two parties, when you have one
of them on consultation hold.
(See “Connect” on page 2–22.)
Hold Key:
The Hold key lets you temporarily hang
up a line without disconnecting the other party. (See
“Hold” on page 2–17.)
Mailbox Key:
The Mailbox key lets you receive
several kinds of messages: reminder messages,
PhoneMail notifications, and ROLM fax
notifica-
tions.
You can display a reminder message, PhoneMail or
ROLMfax notification by pressing the Mailbox key.
The Mailbox key also lets you leave reminder
messages at other extensions. (See “Using Your Mailbox” on page 2–23, for more information.)
Program Key:
The Program key is used to set up
several features, such as Repertory Dialing, Station
Speed Dialing, and Variable Forwarding.
Introduction 1–15
Repertory Dialing (R-) Keys:
You can set up keys
for one-touch dialing of an ex t ensi o n, an outside telephone number, or a feature access code, which mak es
the key act like a feature key.
You use the Program key to set up these keys for
dialing. (See“Repertory Dialing (Repdial)” on page
3–23 for further instructions.)
Time Key:
On a display tel ephone, pressing the Time
key displays the current day, date, and time.
Transfer Key:
The Transfer key lets you transfer a
call to another extension or to the company’s operator. (See “Transfer” on page 2–20.)
The Transfer key also places any call you have in
progress on temporar y hold
1
and can be used to dial a
feature access code or a second party. (See “Feature
Access Codes” on page 1–17.)
Finally, you can press the Transfer key to establish a
conference call including yourself, a party you have
placed on consultation hold, and a party you have
dialed subsequently. (See “Consultation” on page
3–11.)
1
This temporary hold lasts only until you hang up or reco nnect to the call, or for a
predetermined length of time. If you press the Transfer key while on a call and
then hang up, the call immediately rings back on your telephone.
1–16 ROLMphone 300 /600 User Guide
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