Siemens 400 User Manual

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HiPath 3000 HiPath 5000 RSM

HiPath AllServe, Hicom 150 E/H

optiPoint 400 economy optiPoint 400 standard

Operating Instructions

Page 2

Before You Begin

These operating instructions describe the optiPoint 400 economy and optiPoint 400 standard telephones on your HiPath 3000 / 5000 RSM. They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the following reasons:

• The function has not been configured for your telephone - address any questions to your service personnel.

• Your communications platform does not support this function - contact your service personnel to upgrade your system.

Important Notes

Do not operate the telephone in environments where there is a danger of explosions.

Use only original Siemens accessories. Using other accessories may cause a hazard and will invalidate the warranty and the CE mark.

Never open the telephone or a key module. If you encounter any problems, contact your service personnel.

Never allow the telephone to come into contact with staining or aggressive liquids such as coffee, tea, juice, or soft drinks. For information on telephone maintenance Æ Page 105.

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.

Marks

The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.

This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

Page 3

Contents

Basic operating instructions . . . . . . . . . . . . . . . . . . . . 8

optiPoint 400 economy/standard control panel . . . . . . . . . . . . . . . . . . . . 8

How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . . 9

Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 10

... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Functions You Can Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Basic and Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Additional Team and Executive/Secretary Functions. . . . . . . . . . . . 11

Using the Telephone Efficiently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Making Calls – Basic Functions . . . . . . . . . . . . . . . . 12

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . 12

Answering a Call with the Speaker (Speakerphone Mode) . . . . . . . 12

Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 14

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Off-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 18

Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 18

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Call Forwarding in the Carrier Network

and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) 21

Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Storing a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Checking and Canceling a Saved Callback. . . . . . . . . . . . . . . . . . . . 22

Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 23

Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Page 4

Contents

Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Adjusting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Adjusting the Attention Ring Volume. . . . . . . . . . . . . . . . . . . . . . . . 25

Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . 26

Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . 26

Adjusting the Display to a Comfortable Reading Angle . . . . . . . . . . 26

Selecting the Language of Screen Prompts . . . . . . . . . . . . . . . . . . 26

Making Calls – Convenience Functions . . . . . . . . .27

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 27

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Answering a Call With a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Answering Calls from the

Entrance Telephone and Opening the Door . . . . . . . . . . . . . . . . . . 29

Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . 31

Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . 32

Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Speed-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Dialing a Number From the Internal Directory . . . . . . . . . . . . . . . . . 37

Dialing from the Telephone Database (LDAP) . . . . . . . . . . . . . . . . . 38

Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 41

Automatic Connection Setup (Hotline). . . . . . . . . . . . . . . . . . . . . . . 42

Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . 42

Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 44

Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 45

Turning the Call Waiting Tone On and Off. . . . . . . . . . . . . . . . . . . . 45

Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 49

Activating Tone Dialing (DTMF Suffix Dialing) . . . . . . . . . . . . . . . . . 50

...After a Speaker Call (Announcement) in a Group . . . . . . . . . . . . . 50

Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

If You Cannot Reach a Destination ... . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Busy Override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . 52

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Page 5

Contents

Saving Functions, Procedures and Appointments 54

Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 58

Appointments Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Displaying and Assigning Call Charges . . . . . . . . .61

Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 62

Dialing with Call Charge Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . .64

Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 66

Locking the Telephone to Prevent Unauthorized Use. . . . . . . . . . . . . . 67

Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 68

Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using Other Functions . . . . . . . . . . . . . . . . . . . . . . . . 70

Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Creating and Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Displaying and Deleting Messages You Have Sent. . . . . . . . . . . . . 71

Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Leaving an Advisory Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Deleting Advisory Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Display Number of Waiting Calls and Overload Indication. . . . . . . . . . . 73

Using Another Telephone Like Your Own. . . . . . . . . . . . . . . . . . . . . . . 74

Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . 75

Resetting Services and Functions

(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 76

Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 77

Using System Functions from the Outside

(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 80

Controlling Connected Computers or Other Programs and Telephone Data

Service (HiPath 3500/3550/3700/3750 Only). . . . . . . . . . . . . . . . . . . . . 81

Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Sensors (HiPath 3300/3350/3500/3550 Only) . . . . . . . . . . . . . . . . . . . . 82

Page 6

Contents

Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Enhanced Paging Equipment (Hipath 3700/3750 Only) . . . . . . . . . . 83

Using Other Team Functions . . . . . . . . . . . . . . . . . . .84

Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 86

Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 86

Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Team and Executive/Secretary

Functions With Trunk Keys . . . . . . . . . . . . . . . . . . . .89

Using Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Answering Calls With Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Making Calls with Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using a Trunk Key to Place a Call on Hold and Retrieve It Again. . . 90

Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . . 91

Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Using DSS Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Using DSS Keys to Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Transferring a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Accepting a Call for Another Team Member. . . . . . . . . . . . . . . . . . . . . 94

Joining or Leaving a Group Call (Not for the Executive Telephone in an Executive/Secretary Team) . . . 94 Transferring Calls Directly to the Executive

(Only in an Executive/Secretary Group). . . . . . . . . . . . . . . . . . . . . . . . . 95

Testing the Telephone. . . . . . . . . . . . . . . . . . . . . . . . .96

Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Checking the Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Special Functions in the LAN (PC Network). . . . . .97

Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . 100

Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Page 7

Contents

Labeling and Documentation . . . . . . . . . . . . . . . . .103

Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . 106

Contacts for Resolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Overview of Functions/Codes (Alphabetical). . . . 111

Page 8

Basic operating instructions

optiPoint 400 economy/standard control panel

Key field Program/Service Redial Mute or Internal Speaker

Display, 2 lines with 24 char

Handset

Speaker for open listening and ring tones

Keys for telephone settings

– fixed function keys:

Keys for scrolling to functions

Keypad

Key for confirming a function

LEDs

Key field freely programmable keys

Microphone for speakerphone mode (optiPoint 400 standard only)

Fixed function key: Release

–

Page 9

Step by Step

Program/Service

Speaker

Start conference?

Display contrast?

Basic operating instructions

How to Use these Operating Instructions

You will find a graphic representation of the steps in logical sequence in the left column. Below is an explanation of the symbols:

n Lift the handset (off-hook). t Replace the handset (on-hook). s Conduct a call.

o Enter a telephone number or code.

dd Enter the code.

u or v Press volume controls on the telephone.

Press the key.

Press the illuminated key.

Press the flashing key.

The option appears on the screen. Press the

Search for an option. Press the < > keys, until the option appears on the screen. Then press the

: key to confirm your selection.

key to confirm your selection

Please dial Return to held call?

Screen Displays

Line 1 displays prompts or acknowledgment

messages, depending on the situation.

Line 2 displays functions that you can confirm by press-

:. If the symbol ">" appears on the right, you can

ing

< > to access further options.

press

Page 10

Basic operating instructions

Step by Step

Forwarding on

Callback

Send message

Program/Service

#0=Reset services?

Accessing Functions

... Interactively

You can select some functions while the telephone is idle, for example:

Use < > to scroll to a function and press : to execute it.

You can select other functions directly depending on the situation. Example: you call a number, but the line is busy:

Press

: to confirm.

Use

< > to scroll to a function and press : to

execute it.

... Via the Program/Service Menu

First press the "Program/Service" key. You then see a list of selection options, such as: "#0=Reset services" Æ Page 76.

Press the key

< > to scroll to a function and press : to

Use execute it.

rd Enter the code directly.

The Quick-Reference Operating Instructions contain a list of codes. However, they are also displayed on screen along with the corresponding function.

... With Function Keys

If you saved a function on a key Æ Page 54, you can access it directly as follows:

Press the Mute key to execute the function.

Page 11

Basic operating instructions

Functions You Can Use

Basic and Enhanced Functions

You can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you press function keys.

Additional Team and Executive/Secretary Functions

Æ Pa ge 89f. To help working and project groups work together more efficiently, the service personnel can configure a variety of team functions, depending on your preferences when working in the team. You can use these team functions in addition to the basic and enhanced functions. In addition to call pickup, hunting groups (group call), and call distribution groups, you can also set up teams with multiple lines per telephone. You can tell if a telephone has trunk keys if your station number and the numbers of your colleagues are programmed on trunk keys. You can access all lines and can also conduct different calls simultaneously on multiple lines.

Another team function category includes the executive/secretary functions, which are configured by the service personnel. You can use executive and secretary functions in addition to the basic and enhanced functions as well as other team functions. An executive/secretary telephone has DSS keys for the executive or secretary, trunk keys for the executive and secretary, as well as ring transfer keys.

Using the Telephone Efficiently

• You probably have certain colleagues or external parties with whom you talk on the phone especially frequently. To dial these numbers faster and more conveniently, you can save them on keys (Saving station numbers for repertory dialing on keys Æ Page 23).

• All too often you reach a busy line when dialing a number. Amid the confusion of your working day, it’s easy to forget to try the number again later on. To avoid this, make it a habit to use the "Callback" Æ Page 22 function.

Page 12

Making Calls – Basic Functions

Step by Step

Making Calls – Basic Functions

Answering Calls

Special default ring signaling is set for your telephone:

• When you receive an internal call, your telephone rings once every four seconds (single-tone sequence).

• When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).

• When you receive a call from the entrance telephone, your telephone rings three times in rapid succession every four seconds (triple-tone sequence).

• If a call is waiting, you hear a short tone (beep) every six seconds.

The number or the name of the caller appears on the display.

Answering a Call With the Handset

The telephone rings. The caller appears on the screen.

n Lift the handset.

u or v Raise or lower the volume. Keep pressing the key until

the desired volume is set.

Answering a Call with the Speaker (Speakerphone Mode)

This function is not available with optiPoint 400 economy.

The telephone rings. The caller appears on the screen.

Speaker

u or v Raise or lower the volume. Keep pressing the key until

Press the key. The LED lights up. Speakerphone mode.

the desired volume is set.

Page 13

Step by Step

Speaker

Release

Speaker

Making Calls – Basic Functions

Ending the call:

Press the key. The LED goes out.

Press the key.

Notes on speakerphone mode:

• Tell the other party that you are using speakerphone mode.

• The speakerphone works bests at a low receiving volume.

• The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx. 20 inches).

Switching to Speakerphone Mode

This function is not available with optiPoint 400 economy.

Precondition: You are conducting a call with the handset.

t Hold down the key and replace the handset.

and

(in the U.S.: press the key once and replace the handset). Then release the key and continue the call.

Switching to the Handset

This function is not available with optiPoint 400 economy.

Precondition: You are engaged in a call in speakerphone mode.

n and s Lift the handset. Continue the call.

Page 14

Making Calls – Basic Functions

Step by Step

Speaker

Open Listening in the Room During a Call

You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.

Precondition: You are conducting a call with the handset.

Activating ring transfer:

Press the key. The LED lights up.

Deactivating this function:

Press the key. The LED goes out.

Making Calls

Off-Hook Dialing

n Lift the handset.

o Internal calls: Enter the station number.

External calls: Enter the external code and the station number.

The called party does not answer or is busy:

t Replace the handset.

On-Hook Dialing

o Internal calls: Enter the station number.

External calls: Enter the external code and the station number.

The other party answers with speaker:

n Lift the handset.

or On-hook: Use speakerphone mode (not available with

optiPoint 400 economy).

Page 15

Step by Step

Speaker

Release

Making Calls – Basic Functions

The called party does not answer or is busy:

Press the key. The LED goes out.

Your system may also be programmed so that you have to press the Internal key before you dial an internal number. To call an external party, you have to enter an external code before dialing the party’s telephone number (Prime Line is not active; contact your service personnel).

Ending the call

t Replace the handset.

Press the key.

Page 16

Making Calls – Basic Functions

Step by Step

Redial

Next?

Call?

Redialing a Number

The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. The station number appears on your screen for two seconds and is then dialed.

Press the key once to dial the number last dialed.

Press the key twice to dial the next to the last number dialed.

Press the key three times to dial the third-to-the-last number dialed.

Displaying and dialing saved station numbers

Press the key.

Press the "OK" dialog key within two seconds to confirm your choice.

The next stored number is displayed. Press the "OK" dialog key to confirm four selection.

Select and confirm.

If this feature is configured (contact your service personnel), account codes entered are also saved Æ Page 63.

Page 17

Step by Step

Turning the Microphone On and Off

To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree microphone. You can also switch on the handsfree microphone to answer an announcement via the telephone speaker (speaker call, Æ Page 28).

Speakerphone mode is not available with optiPoint 400 economy.

Precondition: You are conducting a call. The microphone is switched on.

Mute

Mute on?

Mute off?

Program/Service

qif or rif Enter the code for "on" or "off".

Press the key. The LED lights up.

Press the illuminated key. The LED goes out.

Select and confirm.

Press the key. The LED lights up

Making Calls – Basic Functions

Page 18

Making Calls – Basic Functions

Step by Step

US: Consult?

UK: Enquiry?

Return to held call?

Quit and return?

Program/Service

q d Press the key. The LED lights up. Enter the code. The

Calling a Second Party (Consultation Hold)

You can call a second party while engaged in a call. The first party is placed on hold.

Confirm.

o Call the second party.

Return to the first party:

Confirm.

LED goes out.

Switching to the Party on Hold (Toggle)

Toggle/Connect?

Program/Service

Conference?

Program/Service

Transfer?

Select and confirm.

q f Press the key. The LED lights up. Enter the code. The

LED goes out.

Combine the calling parties into a three-party conference

Select and confirm.

q g Press the key. The LED lights up. Enter the code. The

LED goes out.

Connecting the other parties to each other

Select and confirm.

Page 19

Step by Step

US: Consult?

UK: Enquiry?

Transfer?

Making Calls – Basic Functions

Transferring a Call

If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague.

Confirm.

o Enter the number of the party to which you want to

transfer the call.

s Announce the call, if necessary.

t Replace the handset.

Select and confirm.

Page 20

Making Calls – Basic Functions

Step by Step

Call Forwarding

Using Variable Call Forwarding

You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.)

Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ Page 98!

Forwarding on?

1=all calls?

2=external calls only?

3=internal calls only?

e or f or g Enter the code.

US: Save?

UK: Save entry?

Forwarding off?

Select and confirm.

qe Enter the code.

Select and confirm.

o Enter the number of the telephone that is ringing.

Confirm.

Deactivating call forwarding:

Select and confirm.

re Enter the code.

When call forwarding is active, a special dial tone sounds when you lift the handset.

If DID DTMF is active (contact your service personnel), you can also forward calls to this destination. Destinations: fax = 870, DID = 871, fax DID = 872.

Page 21

Step by Step

Tr u n k FW D o n?

Making Calls – Basic Functions

Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.)

If this function has been configured (contact your service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network. For example, you can forward your phone line to your home phone after business hours.

Select and confirm.

qjh Enter the code.

1=immediate?

2=on no answer?

3= on busy?

e or f or g Enter the code.

Save?

Forwarding - trunk off

rjh Enter the code.

e or f or g Enter the activated call forwarding type.

Select and confirm the line type you wish to use.

o Enter your DID number.

o Enter the destination number (without the external

code).

Confirm.

Deactivating call forwarding:

Select and confirm.

Confirm the displayed call forwarding type.

o Enter your DID number.

Page 22

Making Calls – Basic Functions

Step by Step

US: Callback

UK: Set Callback

qil Enter the code.

Using Callback

If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback,

• When the other party is no longer busy

• When the user who did not answer has conducted another call.

Storing a Callback

Precondition: You have reached a busy line or no one answers.

Confirm.

Answering a Callback

View callbacks?

US: Next callback?

UK: Display next?

Delete?

Speaker

Precondition: A callback was saved. Your telephone rings. "Callback: ..." appears on the display.

n Lift the handset.

Press the key. The LED lights up.

You hear a ring tone.

Checking and Canceling a Saved Callback

Select and confirm.

ril Enter the code.

Select the displayed function and press the "OK" dialog key to display additional entries.

Deleting a displayed entry:

Press the "OK" dialog key to confirm your selection

Page 23

Step by Step

US: Exit?

UK: End?

Program/Service

Speaker

Making Calls – Basic Functions

Ending callback display:

Select and confirm.

Press the key. The LED goes out.

Saving Repertory Dialing Numbers on a Key

Program/Service

91=Prog. feature key?

qme Enter the code.

If applicable If the "Shift Key" has been configured Æ Page 54, press

US: Change key?

UK: Change feature?

Repdial key?

US: Save?

UK: Save entry?

Previous?

US: Exit?

UK: End?

US: Another key?

UK: Program another key?

Press the key. The LED lights up.

Select and confirm.

the key.

Press the key. If the key is already in use, its assignment appears on the screen.

Confirm.

o Enter the station number.

Confirm.

or If you make a mistake:

Select and confirm. This deletes all entered digits.

Confirm.

Select and confirm.

Page 24

Making Calls – Basic Functions

Step by Step

Simply press the key to dial a stored telephone number Æ Page 24. If you have saved an internal station number (=DSS call), the corresponding LED signals various states Æ Page 56, Æ Page 93.

You can do this while a call is in progress.

Using Repertory Dialing Keys

Precondition: You have saved a station number on a repertory dialing key Æ Page 23.

Press the key on which the number is saved. If the station number is located on the second level, first press "Shift".

You can also press the repertory dial key during a call. This automatically sets up a consultation Æ Page 18.

Page 25

Step by Step

US: Ring volume?

UK: Ringer volume?

US: Ring tone?

UK: Ringer tone?

Making Calls – Basic Functions

Telephone Settings

Adjusting the Ring Volume

u or v Press these keys while the phone is idle.

Confirm.

u or v To raise or lower the volume: Keep pressing the keys

until the desired volume is set.

Save.

Adjusting the Ring Tone

u or v Press these keys while the phone is idle.

Select and confirm.

u or v To adjust the ring tone: Keep pressing the keys until the

desired tone is set.

Save.

US: Attention Ring Vol?

UK: Attention Ring Vol-

Adjusting the Attention Ring Volume

If you belong to a team that uses trunk keys, the telephone can alert you to other calls in the team even when you are engaged in another call Æ Page 94. You hear the attention ring.

u or v Press one of these keys while the phone is idle.

Select and confirm.

u or v To raise or lower the volume: Keep pressing the keys

until the desired volume is set.

Save.

Page 26

Making Calls – Basic Functions

Step by Step

u or v Press one of these keys while the phone is idle.

Speakerphone mode?

u or v To set the room type: Keep pressing these keys until

u or v To raise or lower the volume: Keep pressing the keys

u or v simultaneously Save.

Adjusting the Speakerphone to the Room Acoustics

This function is not available with optiPoint 400 economy.

To help the other party understand you clearly while you are talking into the microphone, you can adjust the telephone to the acoustics in your environment: "Quiet room", "Normal room" and "Noisy room".

Select and confirm.

the setting you want appears on the screen.

Save.

Adjusting the Receiving Volume During a Call

You are engaged in a call.

until the desired volume is set.

More features?

48= Select language?

15=Spanish?

Program/Service

qhl Enter the code.

Adjusting the Display to a Comfortable Reading Angle

You can swivel the display unit. Adjust the display unit so that you can clearly read the screen.

Selecting the Language of Screen Prompts

Press the key. The LED lights up.

Confirm.

Select the language you wish to use (such as "Spanish") and press the "OK" dialog key to confirm.

Page 27

Step by Step

Program/Service

59=Pickup - directed?

Next?

Making Calls – Convenience Functions

Answering Calls

Accepting a Specific Call for Your Colleague

You hear another telephone ring.

Press the key. The LED lights up.

Select and confirm.

qim Enter the code.

A called station appears on the screen.

If applicable

Select and confirm until you see the station you want.

Accept call?

Confirm.

o If you know the number of the telephone that is ringing,

enter it directly.

Press the flashing key.

Accepting calls in a team Æ Pa ge 86.

Page 28

Making Calls – Convenience Functions

Step by Step

Release

Rejecting Calls

You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel).

The telephone rings. The caller is displayed.

Press the key.

If a call cannot be rejected, your telephone will continue to ring. The message "currently not possible" (UK) or "Feature not available" (US) is displayed (e.g in the case of recalls).

Using the Speakerphone

A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the announcement. The other party’s name or station number appears on the screen.

You can conduct the call with the handset or in speakerphone mode.

Mute off?

Mute

Speakerphone mode is not available with optiPoint 400 economy.

n Lift the handset and answer the call.

Press the "OK" key to confirm your selection and answer the call.

Press the key and answer the call.

If handsfree answerback is enabled (see below), you do not need to switch on the microphone you can answer directly. You can answer immediately in speakerphone mode. If handsfree answerback is disabled (default setting), follow the procedure described above.

Placing a speaker call to a colleague Æ Page 41.

Page 29

Step by Step

Enabling and Disabling Handsfree Answerback

HF answerback on?

HF answerback off?

Select and confirm.

qmj or rmj Enter the code for "on" or "off".

Answering a Call With a Headset

Precondition: Your telephone rings.

If the "Headset" key has been configured Æ Page 54:

Press the key. The LED lights up.

or If configured (ask your service personnel):

Answer?

Release

Confirm.

Ending the call:

Press the key.

or If the "Headset" key has been configured Æ Page 54:

Press the key. The LED goes out.

Making Calls – Convenience Functions

Answering Calls from the Entrance Telephone and Opening the Door

If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact your service personnel), you can activate the door opener, enabling visitors to open the door themselves by entering a 5-digit code (using a DTMF transmitter or installed keypad).

Speaking to visitors via the entrance telephone:

Precondition: Your telephone rings.

n Lift the handset within thirty seconds. You are connect-

ed to the entrance telephone immediately.

Page 30

Making Calls – Convenience Functions

Step by Step

n Lift the handset after more than thirty seconds.

o Dial the entrance telephone number.

Open door?

Program/Service

61=Open door?

qje Enter the code.

o Dial the entrance telephone number.

Opening the door from your telephone during a call from the entrance telephone:

Confirm.

Opening the door from your telephone without calling the entrance telephone:

Press the key. The LED lights up.

Select and confirm.

Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ Page 102!

89=Door opener on?

Program/Service

qlm Enter the code.

Opening the door with a code (at the door):

o After ringing the bell, enter the five-digit code (using the

keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call signal may or may not be forwarded.

Activating the door opener:

Press the key. The LED lights up

Select and confirm.

o Dial the entrance telephone number.

o Enter the five-digit code. Default code = "00000".

Page 31

Step by Step

3=change password?

Making Calls – Convenience Functions

Select the displayed function and press the "OK" dialog key to change the code.

1=enable with ring?

2=enable w/o ring?

Program/Service

#89=Door opener off?

Select and confirm.

You can also open the door without a doorbell ring.

Deactivating the door opener:

Press the key. The LED lights up.

Select and confirm.

rlm Enter the code.

Accepting a Call From an Answering Machine

You can accept a call from any answering machine if the machine is connected to your system (contact your service personnel) and you have programmed the answering machine number on a key Æ Page 54.

The LED lights up. Press the key.

Page 32

Making Calls – Convenience Functions

Step by Step

o Internal: enter station number.

n Lift the handset.

Dial?

Delete number?

Dialing/Making Calls

En-Bloc Sending / Correcting Numbers

If this feature is configured (contact your service personnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific request.

External: enter external code and station number.

Dialing entered/displayed numbers:

Confirm.

Correcting numbers entered:

Select and confirm. The last digit entered in each case is deleted.

o Enter the required digit(s).

Canceling en-bloc sending:

End?

Speaker

Release

Select and confirm.

Press the key. The LED goes out.

Press the key.

Page 33

Step by Step

Caller list?

Making Calls – Convenience Functions

Using a Caller List

If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can store answered calls either manually (both internal and external calls) or automatically (external calls only; contact your service personnel for details). Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first. Multiple calls from the same caller do not automatically generate new entries in the caller list. Instead, only the most recent time stamp for this caller is updated and its number incremented.

Retrieving the Caller List

Precondition: Service personnel has set up a caller list

for your telephone.

rlf Enter the code.

The last call is displayed on the screen.

Next?

US: Exit?

UK: End?

Program/Service

Speaker

Time/Date sent?

View station no.

View name?

To view other calls, confirm each subsequent display.

Ending Retrieval

Select and confirm.

Press the key. The LED goes out.

Displaying the Call Time and Additional Call Information

Precondition: You have retrieved the caller list and the

selected call is displayed.

Select and confirm.

Page 34

Making Calls – Convenience Functions

Step by Step

Call?

Delete?

Save number?

Program/Service

qlf

Dialing a Station Number from the Caller List

Precondition: You have retrieved the caller list and the

selected call is displayed.

Select and confirm.

The caller is automatically deleted from the caller list when a connection is finally set up.

Removing an Entry from the Caller List

Precondition: You have retrieved the caller list and the

selected call is displayed.

Confirm.

Saving the Other Party’s Station Number in the Caller List (Redial)

Precondition: You are engaged in a call or have called

an external party.

Confirm.

Press the key. The LED lights up. Enter the code.

Page 35

Step by Step

Program/Service

7=Use speed-dialing?

Program/Service

92=Change Speed-dial?

Speed-dial

Using Station and System Speed-Dial Numbers

Precondition: You have stored station speed-dial num-

bers Æ Page 35 or your service personnel has stored system speed-dial numbers.

Press the key. The LED lights up

Confirm.

qk Enter the code.

o Enter a speed-dial number.

0" to *9" = station speed-dialing.

"000" to "999" = system speed-dialing (contact your service personnel).

Storing Station Speed-Dial Numbers

You can store the ten numbers which you use the most and dial them using your own station speed-dial num-

0 through *9 Æ Page 35.

bers:

Press the key. The LED lights up.

Confirm.

qmf Enter the code.

Making Calls – Convenience Functions

US: Change?

UK: Change entry?

US: Save?

UK: Save entry?

o Enter the speed-dial number you wish to use (

9). If the speed-dial number is already in use, the pro-

grammed station number appears on the screen.

Confirm.

0 to

o First enter the external code and then the external sta-

tion number.

Confirm.

Page 36

Making Calls – Convenience Functions

Step by Step

or If you make a mistake:

Previous?

Select and confirm. This deletes all entered digits.

US: Next?

UK: Next entry?

US: Change?

UK: Change entry?

Delete?

US: Exit

UK: End

Confirm.

Select and confirm.

Page 37

Step by Step

Making Calls – Convenience Functions

Dialing a Number From the Internal Directory

The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Contact your service personnel to find out if one was configured for your system.

Precondition: Names have been assigned to the station numbers stored in the system.

n Lift the handset.

Speaker

US: Directory?

UK: Phonebook?

1=internal?

Scroll Next?

Scroll Previous?

Press the key. The LED lights up.

Confirm.

qih Enter the code.

If applicable If several directories have been configured:

Confirm.

The first entry is displayed on the screen.

u or v Scroll to next or previous entry.

o Enter the name you want to find, or just the first few

letters, using the alphanumeric keypad.

You can use the keypad with the digits as an alphanumeric keypad in this case and enter the names by pressing the appropriate keys one or more times as needed. For example, you can enter the letter "r" by pressing the "7" three times or the letter "e" by pressing the "3" twice. The first name with the entered letters is displayed. Enter the following letters by using the same method.

If no entry exists for the entered letters, you will hear three short beeps.

Page 38

Making Calls – Convenience Functions

Step by Step

If applicable

Delete Character?

If applicable

Delete Line?

Call?

To enter a space, press the "0". Pressing "1" or "#" automatically displays the first entry in the internal directory.

" key has no function here.

The "

Select and confirm each letter to be deleted. The last letter entered is deleted. If all letters are deleted, the first entry in the directory will be displayed again.

Select and confirm. All entered letters are deleted, and the first entry in the internal directory is displayed again.

The entry you wish to dial appears on the screen.

Select and confirm.

Dialing from the Telephone Database (LDAP)

If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there.

Voraussetzung: The LDAP search feature has been configured in the system.

US: Directory?

UK: Phonebook?

2=LDAP?

Speaker

n Lift the handset.

Press the key. The LED lights up.

Confirm.

qih Enter the code.

If applicable If several directories have been configured:

Select and confirm.

o Enter the name you wish to search for using the keypad

(max. 16 characters). You can enter an incomplete name, e.g. "mei" for "Meier".

Page 39

Step by Step

Delete Character?

Making Calls – Convenience Functions

If applicable If configured (ask your service personnel), you can also

search for surname and first name. To separate surname and first name by a space, enter "0". You can enter incomplete names, e.g. "mei p" for "Meier Peter".

If applicable

Select and confirm. The letter entered last is deleted.

In large databases, the results of the search may be incomplete if too few characters are entered Æ Page 40.

Search?

Call?

Scroll Next?

Scroll Previous?

Call?

Change search string?

Confirm. The name is searched for. This may take a few seconds.

The result is displayed:

If only one name is found, it is displayed.

Confirm.

If several names are found (max. 50), the first name is displayed.

u or v Scroll to the next or the previous entry.

Select and confirm.

If no name is found:

If your search does not yield any name corresponding to your query, you can extend the range of the search, e.g. by deleting characters.

Select and confirm. For further procedure, see above.

Page 40

Making Calls – Convenience Functions

Step by Step

If too many names are found:

If more than the maximum of 50 names are found corresponding to your query, only an incomplete list of results can be displayed.

You can view these results, select any of the names, or change the search string (e.g. narrow the search by entering more characters).

In this case it is advisable to narrow down the search so that all corresponding names can be displayed.

Show results?

Change search string?

Confirm, to view the incomplete list. For further procedure, see above

or Narrow the search down.

Select and confirm, in order to change the search string. For further procedure, see above

Page 41

Step by Step

US: View messages?

UK: Display Messages?

Making Calls – Convenience Functions

Using Mailboxes

If you have programmed the "Mailbox" key Æ Page 54, the associated LED lights up when messages have arrived for you. If your telephone is connected to a voice mail system, the "Mailbox" key will also light up to alert you to any messages that have arrived.

Accessing the Mailbox

Press the illuminated "Mailbox" key.

Confirm.

US: Message sent?

UK: Text?

US: Call voice mail?

UK: Call Voice Mail?

Program/Service

80=Speaker call?

Select and confirm.

Follow the user prompts.

Talking to Your Colleague With a Speaker Call

You can make a loudspeaker announcement through a loudspeaker if connected (ask your service personnel), or to an internal user with a system telephone without any action on their part.

Press the key. The LED lights up.

Select and confirm.

qld Enter the code.

o Enter the station number.

Responding to a speaker call Æ Page 28.

Page 42

Making Calls – Convenience Functions

Step by Step

n Lift the handset.

Reserve trunk?

Automatic Connection Setup (Hotline)

If this function is configured (contact your service personnel), the system automatically sets up a connection to a preset internal or external destination.

Depending on the setting, the connection is either set up immediately or only after a preset period of time

(hotline after a timeout).

Reserve Trunk

If this feature is configured (contact your service personnel), you can reserve a busy trunk for your own use. When the trunk is free, you receive a call and a message appears on the display.

Precondition: The message "US:Currently busy UK:busy at the moment" appears on your screen.

Confirm.

When the reserved trunk becomes free:

41=Temporary MSN?

Program/Service

qhe Enter the code.

Your telephone rings. The display shows " Trunk is free".

n Lift the handset. You hear the CO dial tone.

o Enter the number of the external station.

Assigning a Station Number (Not for U.S.)

If this function has been configured (contact your service personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party’s display.

Press the key. The LED lights up.

Select and confirm.

o Enter the DID number you wish to use. o Dial the external number.

Page 43

Step by Step

Making Calls – Convenience Functions

Associated Dialing/Dialing Aid

If this function has been configured (contact your service personnel), you can use a dialing aid to dial numbers and set up calls for your telephone. The operating procedure depends on whether the dialing aid is connected to the S

You can also use your system telephone as a dialing aid for other telephones.

bus or the a/b (T/R) port.

Program/Service

67=Associated dial?

Dialing aid on the S

On the PC, select a destination and start dialing.

bus:

n The speaker on your telephone is switched on. Lift the

handset when the other party answers.

Dialing aid at the a/b (T/R) port:

On the PC select a destination and start dialing.

"Lift the handset" appears on the PC screen.

n Lift the handset.

Dialing aid from your telephone for another telephone:

Press the key. The LED lights up.

Select and confirm.

qjk Enter the code.

o Enter the internal station number ("Dial for:"). o Enter the number you wish to dial.

Page 44

Making Calls – Convenience Functions

Step by Step

t Replace the handset. Your telephone rings. n Answer the second call. Lift the handset.

During a Call

Using Call Waiting

Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on. You can also bar call waiting or the call waiting tone Æ Page 45.

Accepting a Waiting Call (Camp-On)

Precondition: You are engaged in a phone call and hear a tone (every six seconds).

Ending the first call and answering the waiting call:

Call waiting?

Quit and return?

Program/Service

qii

Placing the first call on hold and answering the second call:

Select and confirm.

Press the key. The LED lights up. Enter the code.

You are connected to the call waiting party immediately. The first party is placed on hold.

Ending the second call and resuming the first one:

Confirm.

qd Press the key. The LED lights up. Enter the code.

t n Replace the handset. "Recall: ..." appears on the screen.

Lift the handset.

Page 45

Making Calls – Convenience Functions

Step by Step

Preventing and Allowing Call Waiting (Automatic Camp-On)

If this function has been configured (ask your service technician), you can prevent or allow a second call Æ Page 44 from being signaled by automatic camp-on during an ongoing call.

Program/Service

#490=Call wait.trm.off?

490=Call wait.term.on?

Press the key. The LED lights up

and

Select and confirm.

rhmd or qhmd Enter the code for "off" or "on".

Turning the Call Waiting Tone On and Off

You can suppress the call waiting tone (every six seconds) for external calls. A one-time special dial tone then alerts you to the waiting call.

Wait ing to ne off?

Wait ing to ne on ?

qlk or rlk Enter code for "tone off" or "tone on".

Select and confirm.

Program/Service

56=Park a call?

Parking a Call

You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.

Precondition: You are conducting a call.

Press the key. The LED lights up.

Select and confirm.

qij Enter the code.

Page 46

Making Calls – Convenience Functions

Step by Step

d ... m Enter the number of the park slot (0 - 9) and make a note

of it. If the park slot number you entered is not displayed, it is already in use; enter another one.

Retrieving a Parked Call

Precondition: One or more calls have been parked. The

telephone is idle.

Program/Service

Retrieve call?

Press the key. The LED lights up.

Select and confirm.

rij Enter the code.

d ... m Enter the park slot number you noted earlier.

If the park slot number you enter is not in use, you cannot retrieve the call.

If a parked call is not picked up, after a specific period of time the call is returned to the telephone from where it was parked (recall).

Placing External Calls on Hold

If you have programmed a key on your telephone as a hold key Æ Page 54, you can place external calls on hold. This enables all other parties to retrieve the call on the assigned line.

Press the "US:Hold UK:Common Hold" key.

Held on line: 801

If applicable

t or Replace the handset or press the key.

Release

A message appears showing which line is on hold (e.g. 801); make a note of the line number. If a trunk key has been assigned, the LED flashes slowly.

Depending on your system configuration, this may be necessary so other users can also pick up the held call.

Page 47

Step by Step

Program/Service

63=Retrieve line?

Making Calls – Convenience Functions

Picking up (Retrieving) a Held Call

Precondition: One or more calls have been parked. The

telephone is idle.

Press the key. The LED lights up.

Select and confirm.

qjg Enter the code.

If the "Line retrieved" key Æ Page 54 has been configured, press the key.

o Enter the line number you noted earlier.

If a "Trunk key" was assigned to this line Æ Page 54: LED flashes slowly. Press the key.

Page 48

Making Calls – Convenience Functions

Step by Step

o Call the first party.

Start conference?

o Call the second station. Announce the conference.

Conducting a Conference

In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users.

Select and confirm.

Conference?

Program/Service

Return to held call?

Add party?

Conference?

Program/Service

Select and confirm.

q g Press the key. The LED lights up. Enter the code. The

LED goes out.

A tone sounds every 30 seconds to indicate that a conference is in progress. Contact your service personnel for instructions on how to turn it off.

If the second party does not answer:

Confirm.

q d Enter the code.

Adding Up to Five Parties totheConference(Initiator Only)

Confirm.

o Call the new party. Announce the conference.

Select and confirm.

q g Press the key. The LED lights up. Enter the code. The

LED goes out.

Page 49

Step by Step

View conf parties?

Next?

Exit list?

View conf parties?

Next?

Remove party?

US: Leave conference?

UK: Withdraw?

Making Calls – Convenience Functions

Checking Which Parties Are in the Conference (Initiator Only)

Select and confirm. The first station appears on the screen.

To display other stations, confirm each subsequent display.

To exit the list: Select and confirm.

Removing Parties From the Conference (Initiator Only)

Select and confirm. The first station appears on the screen.

Confirm as often as required until the desired station appears.

Select and confirm.

Leaving a Conference

t Replace the handset.

Select and confirm.

Ending a Conference (Initiator Only)

End conference?

Program/Service

Drop last conf. party?

Program/Service

Select and confirm.

r g Press the key. The LED lights up. Enter the code. The

LED goes out.

Removing the ISDN Central Office Party From the Conference (Only for U.S.)

Select and confirm.

Press the key. The LED lights up. Enter the code. The

qhme

LED goes out.

Page 50

Making Calls – Convenience Functions

Step by Step

Program/Service

53=DTMF dialing?

qig Enter the code.

Activating Tone Dialing (DTMF Suffix Dialing)

You can transmit dual-tone multifrequency (DTMF) sig- nals to control devices such as an answering machine or automatic information system.

Press the key. The LED lights up.

Select and confirm.

US: Consult?

UK: Enquiry?

Program/Service

80=Speaker call?

o You can use the keys "0" through "9", "

mit DTMF signals.

Ending the call also deactivates DTMF suffix dialing. Your system may be configured so that you can start DTMF suffix-dialing immediately after setting up a connection.

...After a Speaker Call (Announcement) in a Group

If this function has been configured (contact your service personnel), you can use a speaker call (announcement, Æ Page 41) to announce a call in progress to a group of users Æ Page 84. After a member of the group has accepted the call request, you can transfer the waiting party.

Precondition: You are conducting a call.

Confirm. The other party is placed on hold.

Press the key. The LED lights up.

Select and confirm.

qld Enter the code.

", and "#" to trans-

o Enter the group’s station number.

s Announce the call.

When a member of the group accepts the call Æ Page 28, you are connected to this party.

Page 51

Step by Step

Transfer?

Program/Service

51=Trunk flash?

Replace the handset.

Select and confirm.

If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall).

Trunk Flash

To activate ISDN-type services and features through the network carrier’s analog trunks or those of other communications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the service code or telephone number.

Precondition: You have set up an external connection.

Press the key. The LED lights up.

Select and confirm.

qie Enter the code.

Making Calls – Convenience Functions

o Enter the service code and/or telephone number.

Page 52

Making Calls – Convenience Functions

Step by Step

Camp-on

Override?

If You Cannot Reach a Destination ...

Call Waiting (Camp-On)

Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.

Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone.

The called party can then respond Æ Page 44

The called party can prevent automatic call waiting Æ Page 45.

If this feature is configured (contact your service personnel), you will hear the ring tone and the message "Camp-on" is immediately displayed.

Busy Override - Joining a Call in Progress

This function is only available if it has been configured by the service technician (contact your service personnel).

Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.

Select and confirm.

qjf Enter the code.

The called party and person to whom this party is talking hear an alerting tone every two seconds. If the called party has a system telephone with display, the following appears on the screen: "Override: (station no. or name)".

You can now start talking.

Page 53

Step by Step

Night answer on?

Making Calls – Convenience Functions

Using Night Answer

When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by service personnel (standard night answer service) or by you (temporary night answer service).

Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ Page 99!

Activating this function:

Select and confirm.

qhh Enter the code.

=default?

US: Save?

UK: Save entry?

Night answer off?

Press the "OK" dialog key to confirm ( standard night answer service).

q Enter the code ( standard night answer service).

o Enter the destination number (= temporary night an-

swer service).

Confirm.

Deactivating night answer:

Select and confirm.

rhh Enter the code.

Page 54

Saving Functions, Procedures and Appointments

Step by Step

Saving Functions, Procedures and Appointments

You can save a frequently-dialed number, or frequentlyused functions/procedures (comprising several operating steps) to any free key on your telephone or add-on device. If you have programmed a Shift key, you can assign numbers and functions on two levels of the programmable keys. The second (Shift level) can accept only an external station number.

Assigning Functions to Keys

Program/Service

91=Prog. feature key?

qme Enter the code.

US: Change key?

UK: Change feature?

If applicable

US: Save incomplete

UK: Store incomplete text

US: Exit?

UK: End?

US: Another key?

UK: Program another key?

Press the key. The LED lights up.

Select and confirm.

Press the key. If the key is already in use, its assignment appears on the screen.

Confirm.

Select and confirm the function, such as "Do not disturb". All programmable functions appear on the screen. See Quick-Reference Operating Instructions (Appendix): section ... about function keys.

Select and confirm. Some functions (such as "Call forwarding") accept incomplete entries. This means you have to add more digits later on when you activate the function by pressing a key.

Confirm.

Select and confirm.

Page 55

Step by Step

Saving Functions, Procedures and Appointments

Now press the key to access the function directly. If the function can be turned on and off, such as "Do not disturb", pressing the key multiple times turns the function on and off.

Meaning of LED Signals for Saved Functions:

Call forwarding, Forwarding - trunk, Forward Line, US:Night answer UK:Night Service, Do not disturb, Changeover, Advisory message, Ringer cutoff, HF answerback on/off, US:Join/leave group UK:Hunt group join/leave, Caller ID suppression, Call wait.term., Waiting tone off, Ring Transfer, Door opener on/off, Control Relay, Ringing group on, Shift Key, UCD (Available on/off, Work on/off, Night answer on/off):

Saved function is not active.

Saved function is active.

Callback:

You have not set a callback.

You have set a callback.

Mute (on/off):

The microphone is switched on.

The microphone is switched off.

Headset:

The headset is switched off.

The headset is switched on.

Flashing slowly - call can be taken via headset.

Caller list:

No calls saved.

Call request saved.

Page 56

Saving Functions, Procedures and Appointments

Step by Step

Repdial key (internal), Direct station select:

The other party is not engaged in a call.

The other party is engaged in a call or has activated do not disturb.

Flashing rapidly - A caller is trying to reach you, please pick up the phone. Flashing slowly - A caller is trying to reach another party, who has not yet answered.

Mailbox:

No messages present.

Message(s) present.

Ca l l key, Gener a l c a l l key, Tru n k key, MULA P Key, Temporary MSN:

No call on assigned trunk.

Active call on assigned trunk.

Flashing rapidly- A call has arrived on this line; press the key to pick up the call. Flashing slowly - A call on this line was placed on hold.

Trunk group key:

At least one trunk is free.

All trunks in the trunk group are busy.

View call charges:

No chargeable calls have been made since the last time call charges were displayed.

Chargeable calls have been made since the last time call charges were displayed.

Call forwarding, Forward Line:

Flashing slowly - Either you or your trunk is the destination of a forwarded call.

Fax details/answering machine:

No fax received or no message on answering machine.

Fax received or message on answering machine.

View number of calls:

No callers waiting.

Flashing rapidly - Callers waiting (a certain number is exceeded). Flashing slowly - Callers waiting (a certain number was reached).

Page 57

Step by Step

Saving Functions, Procedures and Appointments

The following functions are assigned to keys which have no LED:

Repdial key (external), Procedure key, Trace call, Speeddial, Release call, Clear, US:Lock all phones UK:Telephone Lock, Send message, US:Directory UK:Phonebook (1=internal, 2=LDAP), Call waiting, US:Connect/ Toggle UK:Shuttle, Conference, Speaker call, Retrieve line, Reserve trunk, Release trunk, Temporary Phone, Override, US:Park UK:Call Park, Pickup - directed, Pickup - group, Account code, Show call charges, Radio paging equip, Answer page, Timed reminder, Open door, DTMF dialing , Recall key, Room monitor, Hold key, Consultation, Associated dial, Associated serv., Tel. data service

Page 58

Saving Functions, Procedures and Appointments

Step by Step

Assigning a Procedure (Operating Steps) to a Key

Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be saved to a single key on your telephone.

Using the associated dial function, for example Æ Page 43, you can save all the remaining inputs required (station number of the calling party + the station number to be dialed) to a single key. Station numbers which require additional inputs but also dial pauses can also be stored.

Program/Service

91=Prog. feature key?

US: Change feature?

UK: Change key?

qme Enter the code.

Press the key. The LED lights up.

Select and confirm.

Press the key. If a function has already been assigned to this key, a corresponding message is displayed.

Confirm.

Procedure key?

US: Save entry?

UK: Save?

Previous?

Redial

Confirm.

o Enter the procedure, e.g. "*67 231 089123456".

*67= code for associated dial 231= station number of the calling party 089123456 = number to be dialed.

If necessary

To insert pauses, press this key (a "P" is displayed).

Confirm.

or If you make a mistake:

Select and confirm. This deletes all digits entered.

Page 59

Step by Step

Saving Functions, Procedures and Appointments

US: End?

UK: Exit?

US: Program another key?

UK: Another key?

Confirm.

Select and confirm.

Select the stored procedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again.

You can also press a procedure key during a call. The stored digits are automatically sent as DTMF signals Æ Page 50.

Appointments Function

You can tell your telephone to give you a call when you want to be reminded of an appointment Æ Page 60. To do this, you need to save the time you want the call to be made. You can enter a single appointment that will take place in the next twenty four hours, or you can enter a daily recurring appointment.

Saving Appointments

Program/Service

46=Timed reminder on?

qhj Enter the code.

If necessary

One time only?

Daily?

US: Save?

UK: Save entry?

f or k If the selected language is "US English" (configure

Press the key. The LED lights up.

Confirm.

o Enter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.)

or 1430 for 14.30 (= 2.30 p.m.).

Æ Page 26) you can enter the code 2 for "am" or 7 for "pm" (standard = "am").

Confirm.

Select and confirm.

Confirm.

Page 60

Saving Functions, Procedures and Appointments

Step by Step

Deleting and checking a saved appointment:

Program/Service

#46=Timed reminder off?

Press the key. The LED lights up.

Confirm.

rhj Enter the code.

Delete?

US: Exit

UK: End

US: Reminder:

UK: Reminder at:

Speaker

Confirm.

Select and confirm.

Using Timed Reminders

Precondition: You must have saved a timed reminder

Æ Page 59. The current time is the time stored.

The telephone rings. The timed reminder appears on the screen.

Press the key twice.

n t Lift the handset and replace it again.

If you fail to answer the timed reminder, it repeats five times and is then erased.

Page 61

Step by Step

Displaying and Assigning Call Charges

Displaying Call Charges (Not for U.S.)

For the current call:

The display usually shows call charges at the end of a call (default setting). If you wish to display charges continuously during a call in progress, your service personnel must request this feature from your carrier. Indication of the cost of a telephone call has to be requested from the service provider and has to be installed by an authorised technician. Depending on the setting, during or after the call, the display will show the cost of the telephone call. Some carriers also let you display toll-free external calls. The message "Free of Charge" appears on the screen either before or during the call. If the cost indication facility has not been installed, the display will show the dialled number and/or the length of the telephone call.

Program/Service

65=Show call charges?

If a call is transferred, the charges are assigned to the telephone to which the call was transferred.

For all calls and the last one conducted:

The connection charges for the last chargeable call conducted are displayed first. Five seconds later, the total accumulated connection charges appear.

Press the key. The LED lights up.

Select and confirm.

qji Enter the code.

Page 62

Displaying and Assigning Call Charges

Step by Step

Next?

Displaying Call Charges for Another Telephone (Not for U.S.)

If this function is configured (contact your service personnel), you can display and print the chargeable calls for other telephones (such as a pay phone).

Precondition: You have programmed the function "View call charges" on a key Æ Page 54.

The LED lights up to indicate that a you have conducted chargeable call since the last time you viewed the charges.

Press the "View call charges" key. The chargeable call appear on the screen.

To display further chargeable calls, confirm each subsequent display.

Print?

Delete?

Add’l information?

US: Exit?

UK: End?

Select and confirm.

Page 63

Step by Step

Program/Service

60=Account code?

US: #=Save?

UK: #=Save entry?

Displaying and Assigning Call Charges

Dialing with Call Charge Assignment

You can assign external calls to certain projects.

Precondition: Service personnel has set up account codes for you.

Press the key. The LED lights up.

Select and confirm.

qjd Enter the code.

o Enter the account code.

and r Press this key.

Confirm.

May be necessary, depending on how your system is configured; contact your service personnel for details.

o Enter the number of the external station.

You can also enter the account code during an external call.

Page 64

Private Sphere/Security

Step by Step

Private Sphere/Security

Turning Ringer Cutoff On and Off

You can activate the ringer cutoff function if you do not want the receive any calls. Calls are only identified by one ring signal, an indication on the display, and a key which has been programmed to flash (such as a trunk key).

Ringer cutoff on?

Ringer cutoff off?

qml or rml Enter the code for "on" or "off".

DND on?

DND off?

qmk or rmk Enter the code for "on" or "off".

Select and confirm.

Turning Do Not Disturb On and Off

You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is activated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this purpose (contact your service personnel).

Select and confirm.

When you lift the handset, a special dial tone (continuous buzzing tone) reminds you that do not disturb is active.

Authorized internal callers can automatically override the do not disturb function after five seconds.

Page 65

Step by Step

Suppress call ID?

Restore caller ID?

qlj or rlj

Private Sphere/Security

Caller ID Suppression

You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it.

Select and confirm.

Enter code for "suppress" or "restore".

Your service personnel can turn caller ID suppression on and off for all telephones.

Monitoring a Room

A telephone can be used to monitor a room. The function must be activated on the telephone that you want to monitor. Calling this telephone lets you hear what is going on in the room.

Program/Service

88=Room monitor?

Program/Service

Activating the telephone to be monitored:

Press the key. The LED lights up.

Select and confirm.

qll Enter the code.

You can either leave the telephone in speakerphone mode (not available with ) or lift the handset and leave it directed towards the noise source.

Deactivating the telephone to be monitored:

Press the illuminated key. The LED goes out.

t Replace the handset.

Monitoring the room:

o Enter the internal number if the telephone in the room

you wish to monitor.

Page 66

Private Sphere/Security

Step by Step

Program/Service

84=Trace call?

Trace Call: Identifying Anonymous Callers (Not for U.S.)

You can have the carrier identify malicious external callers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.

Press the key. The LED lights up.

and

Select and confirm.

qlh Enter the code.

After you have finished tracing the call, the data is stored on the carrier’s system. Now contact your service personnel.

Page 67

Step by Step

Locking the Telephone to Prevent Unauthorized Use

You can prevent unauthorized persons from using your telephone and its electronic notebook during your absence.

Precondition: You must have configured a personal identification number (PIN) for your telephone Æ Page 69.

To lock and unlock the telephone:

Changeover on?

Changeover off?

qjj or rjj Enter the code for "on" or "off".

Select and confirm.

o Enter the telephone lock PIN Æ Page 69.

While the telephone is locked, a special dial tone sounds when you lift the handset. You can continue to dial internal numbers as usual.

Your telephone can also be locked or unlocked again by an authorized party Æ Page 68.

Private Sphere/Security

Page 68

Private Sphere/Security

Step by Step

Program/Service

US:*943=Lock all phones?

UK:*943=Telephone Lock?

qmhg Enter the code.

Locking Another Telephone to Prevent Unauthorized Use

If this function has been configured (contact your service personnel), you can lock other telephones to prevent unauthorized use and then unlock them again later.

You can use this function to unlock the telephone for users who have locked their telephones and then forgotten their PINs.

Press the key. The LED lights up.

Confirm.

o Enter the internal number of the telephones that you

want to lock or unlock.

#=Unlock phone?

=Lock phone?

Confirm.

q or r Enter the code.

Page 69

Step by Step

Program/Service

93=Change PIN?

Private Sphere/Security

Saving Your PIN

To use the functions

• to prevent unauthorized persons from using your telephone Æ Page 67

• to use another telephone like your own Æ Page 74

you need to enter a personal identification number, which you can save yourself.

Press the key. The LED lights up.

Confirm.

qmg Enter the PIN.

o Enter the current five-digit PIN.

If you have not yet assigned a PIN, use the PIN "00000" the first time you enter it.

o Enter the new PIN.

o Repeat the new PIN.

If you forget your PIN, contact your service personnel, who can reset your PIN to "00000".

Page 70

Using Other Functions

Step by Step

Using Other Functions

Sending a Message

You can send short text messages (infotexts) to single users or groups of users who have system telephones. On system telephones with no display (e.g. optiPoint 500 entry), on ISDN, pulse or tone dialling telephones, transmitted text messages will be saved as a callback request.

Creating and Sending a Message

US: Send message?

UK: Send Message?

0=Please call back

Enter message text?

Select and confirm.

qjl Enter the code.

o Enter the internal station number of the recipient or

group.

Select and confirm the preprogrammed message (which can be changed by service personnel).

d ... m Enter the code directly.

The codes appear on the screen, next to the messages to which they are assigned.

Select and confirm.

Page 71

Step by Step

d ... m, q, r Enter text (max. 24 characters) via the keypad. Digit

Using Other Functions

Entering text via the keypad

keys must be pressed a specific number of times to enter letters.

Example: "R" = Press the q key once and the k key three times.

key 1x 2x 3x 4x

(a)

f a b c 2 g d e f 3 h g h i 4 i j k l 5 j m n o 6 k p q r s 7 l t u v 8 m w x y z 9 d q r

(a) Delete the character to the left (b) Space (c) Next letter in upper-case

(b)

.-0

(c)

(a)

Send?

View sent message?

After entering text:

Confirm.

Displaying and Deleting Messages You Have Sent

Select and confirm.

rjl Enter the code.

Follow the display prompts.

Texts sent to groups can be deleted only by the originator.

Page 72

Using Other Functions

Step by Step

US: View messages?

UK: Display Messages?

Advisory msg . on?

Answering Messages

"Messages received:" appears on your screen, along with an indication of the length.

Confirm.

Follow the display prompts.

Leaving an Advisory Message

You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk. When another party calls you, the message appears on the caller’s screen.

Select and confirm.

qjm Enter the code.

0=Back at:

Enter message text?

US: Save?

UK: Save entry?

Select and confirm the preprogrammed message (which can be changed by service personnel).

d ... m Enter the code directly.

The codes appear on the screen, next to the messages to which they are assigned.

You can add numeric input to preprogrammed messages that end in a colon.

Select and confirm.

o Enter text (max. 24 characters).

For a detailed description, see Æ Page 71.

Confirm.

Page 73

Step by Step

Using Other Functions

Deleting Advisory Messages

Advisory msg . off

Select and confirm.

rjm Enter the code.

If you have programmed an "Advisory message" key Æ Page 54: The LED lights up. Press the key.

Display Number of Waiting Calls and Overload Indication

You can show the number of external waiting calls on the display by pressing the "View number of calls" key Æ Page 54.

Press the "Waiting calls" key.

If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up. Contact your service personnel to find out the waiting call limit.

•LED off: No callers waiting.

• LED flashes slowly: You have reached the programmed threshold.

• LED flashes rapidly: You have exceeded the threshold value (overload).

Page 74

Using Other Functions

Step by Step

Program/Service

508=Temporary Phone?

qidl Enter the code.

Change password

Using Another Telephone Like Your Own

Other people can temporarily use your telephone for outgoing calls as though it were their own.

Press the key. The LED lights up.

Select and confirm.

o Enter the other user’s station number.

o Enter the other user’s telephone lock PIN Æ Page 69.

If applicable

Users who have not yet selected a personal identification number are prompted to do so on their own telephones.

o Dial the external number.

This state is canceled at the end of the call.

Page 75

Step by Step

Using Other Functions

Fax Details and Message on Answering Machine

If a fax or answering machine is connected to your system and you have assigned the "Fax details" function to a programmable key Æ Page 54, the key lights up when a fax or a message has been received.

Deactivating indication:

Press the illuminated "Fax details" key. The LED goes out.

Page 76

Using Other Functions

Step by Step

Program/Service

#0=Reset services?

Resetting Services and Functions (System-Wide Cancellation for a Telephone)

There is a general reset procedure for activated functions. The following functions are canceled, if they were activated:

• Forwarding on

•Advisory msg. on

• Ringing group on

• Hunting group off

• Suppress call ID

• Waiting tone off

• DND on

• Ringer cutoff on

• Messages received:

• View callbacks

Press the key. The LED lights up.

Select and confirm.

rd Enter the code.

Page 77

Step by Step

Program/Service

83=Associated serv?

Activating Functions for Another Telephone

If this function has been configured (contact your service personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service.

• Do not disturb, code:

• Call forwarding, code: *11, *12, *13/#1 Æ Page 20

• Locking and unlocking telephone, code:

• Group ringing, code: *81/#81 Æ Page 84

• Leaving an advisory message, code:

•Group call, code:

• Reset services and functions, code: #0 Æ Page 76

• Control relay, code:

• Night service, code: *44/#44 Æ Page 53

• Timed reminders, code

Press the key. The LED lights up.

Confirm.

qlg Enter the code.

66/#66 Æ Page 67

69/#69 Æ Page 72

85/#85 Æ Page 84

90/#90 Æ Page 82

65 Æ Page 59

Using Other Functions

97/#97 Æ Page 64

o Enter the internal number of the telephone for which

you want to activate the function.

o Enter the code, such as

Follow the prompts on the screen for any further input.

97 for do not disturb.

Page 78

Using Other Functions

Step by Step

Using System Functions from the Outside (DISA: Direct Inward System Access)

If this function has been configured (contact your service personnel), you can set up external outgoing calls from outside the system, just like an internal user. You can also activate and deactivate the following functions in your system:

• Reset services and functions, code: #0 Æ Page 76

• Call forwarding, code:

• Lock and unlock all phones, code:

•Save PIN, code:

• Send a message, code:

• Leave an advisory message, code:

•Group ringing, code:

• Group call, code: *85/#85 Æ Page 84

• Suppress caller ID, code:

• Waiting tone, code: *87/#87 Æ Page 45

• Open door, code:

• Door opener on/off, code:

• Control relay, code: *90/#90 Æ Page 82

• Do not disturb, code:

• Ringer cutoff function, code:

• Speed-dialing, code: *7 Æ Page 35

• Associated service, code:

Precondition: You have a telephone that uses tone dialing (DTMF dialing) or you can switch your telephone to tone dialing. The telephone is not connected to the system.

66/#66 Æ Page 67

93 Æ Page 69

68/#68 Æ Page 70

69/#69 Æ Page 72

86/#86 Æ Page 65

1/#1 Æ Page 20

81/#81 Æ Page 84

61 Æ Page 30

89/#89 Æ Page 30

97/#97 Æ Page 64

83 Æ Page 77

98/#98 Æ Page 64

o Set up a call to the system. Enter the station number

(contact your service personnel).

o Wait for a continuous tone (if necessary switch the tel-

ephone to tone dialing), then enter the internal number that has been assigned to you and the associated PIN.

r Enter the code (necessary only if programmed in the

system).

Page 79

Step by Step

Using Other Functions

Wait for a dial tone and then enter the code, such as

97 for Do not disturb on. Make other inputs as neces-

sary; (refer to the operating instructions for pulse and DTMF telephones).

o Dial the external number.

You can only execute one function at a time, or set up only one outgoing connection. The connection is immediately released after successful activation of a function. In the case of an external-external call, the connection is released as soon as either of the parties ends the call.

Page 80

Using Other Functions

Step by Step

Program/Service

503=Keypad dialing?

qidg

Using functions in ISDN via code dialing (keypad dialing)

If authorized (contact your service personnel), you can set ISDN functions via code dialing in some countries.

Press the key. The LED lights up.

Confirm.

Enter the code.

o Enter the number of the trunk you wish to use (contact

your service personnel).

o Entering a code for required ISDN function (contact your

service personnel).

Contact your network provider to find out which ISDN functions can be code-controlled in your country.

Siemens AG shall not be liable for damages/ costs which may be incurred by fraudulent activities or remote operation (e.g. toll fraud).

Page 81

Step by Step

Using Other Functions

Controlling Connected Computers or Other Programs and Telephone Data

Program/Service

42=Tel. data service?

Entry complete?

Service (

HiPath 3500/3550/3700/3750

Only)

If this function has been configured (contact your service personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone.

Precondition: You have set up a connection.

Press the key. The LED lights up.

Confirm.

qhf Enter the code.

The connected computer now prompts you to enter the data, which you can do in one of two ways. Contact your service personnel to find out which option is programmed in your system:

• Input in en-bloc mode.

d ... m Enter data.

r Press this key at the end of the entry.

Confirm.

or • Input in online mode:

The connected computer processes your entries directly.

r Enter the code.

d ... m Enter data.

Page 82

Using Other Functions

Step by Step

Controlling Relays

If this function has been configured (contact your service personnel), you can turn up to four relays on and off to control different facilities (such as a door opener). Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.

Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ Pa ge 101 !

*90=Control Relay On?

#90=Control Relay Off?

Select and confirm.

qmd or rmd Enter the code for "on" or "off".

e ... h Enter the relay.

Sensors (HiPath 3300/3350/3500/3550 Only)

If this function has been configured (contact your service personnel), sensors detect signals, causing your phone to ring and a message to appear on your screen.

Radio Paging (Not for U.S.)

If paging equipment is connected to your system (contact your service personnel), you can contact people via their pocket receivers.

The pocket receiver indicates to the person you are looking for that someone is trying to get in touch. The person you page can then go to the nearest telephone and call you.

The operating procedures differ according to the type of radio paging equipment connected (simple or enhanced paging equipment).

Page 83

Step by Step

Program/Service

45=Page?

Using Other Functions

Simple Paging Equipment

Paging:

To be paged, you must have activated a call ringing group Æ Page 86, call forwarding Æ Page 20, or call redirection (service technician) to the internal station number of your paging equipment. A call request is then signaled automatically.

Answering the page from the nearest telephone:

n Lift the handset.

qim Enter the code.

o Enter your own station number.

Enhanced Paging Equipment (Hipath 3700/ 3750 Only)

Paging:

Press the key. The LED lights up.

Select and confirm.

qhi Enter the code.

1=Display information?

2=Text?

Program/Service

#45=Answer page?

qhi Enter the code.

o Enter the number of the party you want to page.

Select and confirm.

Answering the page from the nearest telephone:

n Lift the handset.

Press the key. The LED lights up.

Select and confirm.

o Enter your own station number.

Page 84

Using Other Team Functions

Step by Step

Using Other Team Functions

Turning Group Call On and Off

If this function has been configured (contact your service personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number. Incoming calls are signaled on all group member telephones in the order in which they are received ( hunt group) or simultaneously (= group call) until one member of the group accepts the call. You can also belong to a team (including executive/secretary ones) in which station numbers are programmed on trunk keys Æ Page 89.

Each member of the group remains available under his or her own station number.

You can activate and deactivate the audible signal for a hunt group, group call or individual trunks in a group (including an executive/secretary team). If the LED on a programmed "US:Join/leave group UK:Hunt group join/leave" key Æ Page 54 is illuminated, this means that the audible tone was activated for at least one group.

Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ Page 97!

You belong to a hunt group or a group call:

US: Leave group?

UK: Leave hunt group?

US: Join group?

UK: Join hunt group?

Select and confirm.

rli or qli Enter the code for "leave" or "join".

Press the Hunt group join/leave key.

Page 85

Step by Step

You belong to multiple groups or to one group with trunk keys (including executive/secretary teams).

US: Leave group?

UK: Leave hunt group?

Select and confirm.

US: Join group?

UK: Join hunt group?

rli or qli Enter the code for "leave" or "join".

Press the "Hunt group join/leave" key.

Using Other Team Functions

301 x group name

301 group name

Next?

US: Leave group?

UK: Leave hunt group?

US: Join group?

UK: Join hunt group?

#=Leave all groups?

=Rejoin_all_groups

If an "x" appears between group/trunk number

or (such as 301) and group name, the audible tone is active

for this group or trunk. No "x" means that the audible tone was deactivated.

Press the "OK" dialog key to confirm your selection and display the next group or trunk number and group name.

Select and confirm. This turns off the audible tone for the displayed group or trunk.

Select and confirm. This turns off the audible tone for all groups and trunks.

r Enter the code for "Leave all groups".

Select and confirm. This turns off the audible tone for all groups and trunks.

q Enter the code for "Join all groups".

If you deactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong, a special dial tone sounds when you lift the handset.

Page 86

Using Other Team Functions

Step by Step

Pickup - group?

Program/Service

qik Enter the code.

Accepting a Call for Another Member of Your Team

You can accept calls for other telephones in your team from your telephone even while engaged in another call. To do this, contact your service personnel to find out if a pickup group has been configured.

Precondition: You telephone rings briefly. The following message appears on the display: "Call for:".

Confirm.

Press the key. The LED lights up.

Activating and Deactivating a Ringing Group

You can have calls for your telephone signaled audibly at up to five other internal phones. The person who answers first receives the call.

81=Ringing group on?

Ringing group off?

Program/Service

qle Enter the code.

rle Enter the code.

Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ Page 100!

Saving, displaying, and deleting telephones for the ringing group:

Press the key. The LED lights up.

Select and confirm.

Follow the display prompts (enter the internal station number).

Removing all telephones in call ringing group:

Select and confirm.

Page 87

Step by Step

Program/Service

UCD?

401=Log on?

#401=Log off?

qhde or rhde

o To log on, enter your identification number ("Agent:").

Using Other Team Functions

Uniform Call Distribution (UCD)

If this function has been configured (contact your service personnel), you belong to a group of users (agents) to whom calls are distributed. An incoming call is always assigned to the agent who has had the longest break without a call.

Logging on and off at the beginning and end of your shift:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "Log on" or "Log off".

Contact your service personnel to find out what it is.

Program/Service

UCD?

#402=Not available?

402=Available?

rhdf or qhdf

Logging on and off during your shift:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "Not available" or "Available".

Page 88

Using Other Team Functions

Step by Step

Program/Service

UCD?

403=Work on?

#403=Work off?

qhdg or rhdg

Program/Service

UCD?

404=UCD night on?

#404=UCD night off?

qhdh or rhdh

Requesting and activating a work time:

If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time until you log back on.

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "on" or "off".

Turning the night service on and off for UCD:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "on" or "off".

UCD?

405=Calls in queue?

Display the number of waiting calls:

Program/Service

Press the key. The LED lights up.

Select and confirm.

Confirm.

qhdi Enter the code for "on" or "off".

Page 89

Step by Step

Team and Executive/Secretary Functions With Trunk Keys

If this function has been configured (contact your service personnel), you belong to a team of users for whom special keys were programmed:

• Trunk keys (MULAP keys)

• Direct station selection keys

•Group call key (not on the executive telephone in an executive/secretary team)

• Ring transfer keys (only in an executive/secretary team)

As a team member, you can also program these keys yourself ("MULAP key", "Direct station select", "US:Join/ leave group UK:Hunt group join/leave", "Ring Transfer: on/off") Æ Page 54. You can also program a call forward- ing key ("Forward Line") for each line.

Using Trunk Keys

A separate trunk is assigned to each team member. All other team members have the same trunk keys for these trunks on their telephones. This means that every team member can use all programmed trunk keys. Each team member can also be reached under a separate station number, if one was assigned.

Meaning of LED Indications on Trunk Keys:

Trunk key LED is off - Trunk is free and can be used.

Trunk key LED is lit - Trunk is in use.

Trunk key LED is flashing rapidly - A call on the trunk needs to be answered.

Trunk key LED is flashing slowly - A call on hold is waiting.

Page 90

Team and Executive/Secretary Functions With Trunk Keys

Step by Step

Answering Calls With Trunk Keys

Precondition: Your telephone is ringing and/or the trunk key is flashing rapidly.

Press the rapidly flashing trunk key. This is not necessary if the trunk is automatically assigned to you when you lift the handset or press the "Speaker" key; in this case the assigned trunk key lights up.

n Lift the handset.

With on-hook dialing: Use speakerphone mode and open listening (not available with optiPoint 400 economy).

Making Calls with Trunk Keys

Press the free trunk key that you want to use to set up your call. This is not necessary if the trunk is automatically assigned to you when you lift the handset or press the "Speaker" key; in this case the assigned trunk key lights up.

o Dial the station number.

n When the other party answers: Lift the handset.

With on-hook dialing: Use speakerphone mode and open listening (not available with optiPoint 400 economy).

Using a Trunk Key to Place a Call on Hold and Retrieve It Again

Precondition: You are conducting a call over a trunk in your group. The "US:Hold UK:Common Hold" key has been programmed on your telephone Æ Page 54.

Placing a call on hold:

Press the "US:Hold UK:Common Hold" key.

t or Replace the handset or press the key.

Release

Depending on the configuration (contact your service personnel), this may be necessary so other team members can also pick up the call on hold.

Page 91

Step by Step

Program/Service

501=Forward Line: On?

Team and Executive/Secretary Functions With Trunk Keys

Retrieving the call:

Press the slowly flashing trunk key.

Switching Between Phone Calls on Multiple Tr u nk s

Precondition: You are conducting a call over a trunk in your group. Another trunk key starts flashing.

Press the flashing trunk key. The first party is placed on hold on the other trunk.

Press the slowly flashing trunk key. The second party is placed on hold.

You can switch between the two call as many times as you wish. Always press the slowly flashing trunk key.

Forwarding Calls on Lines

You can immediately forward internal or external calls on your lines to different internal or external telephones (destinations); even external destinations are possible in certain system configurations. Activating call forwarding for one trunk activates the function for all trunk keys assigned to this trunk in your group.

Press the key. The LED lights up.

Select and confirm.

qide Enter the code.

Press the trunk key you wish to use.

o Enter the number of the trunk you wish to use.

If available. Press the "Forward Line" key. (You have stored the incomplete "Forward Line" function on the key, excluding the call forwarding type and destination Æ Page 54.)

Page 92

Team and Executive/Secretary Functions With Trunk Keys

Step by Step

1=all calls?

2=external calls only?

3=internal calls only?

e or f or g Enter the code.

US: Save?

UK: Save entry?

Program/Service

#501=Forward Line: Off?

ride Enter the code.

Select and confirm.

o Enter the destination number.

Confirm.

If available. Press the "Forward Line" key. (You have stored the call forwarding type and destination on the "Forward Line" key Æ Page 54.)

Deactivating call forwarding:

Press the key. The LED lights up.

Select and confirm.

Press the trunk key you wish to use.

o Enter the number of the trunk key you wish to use.

If available. Press the "Forward Line" key.

If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.

Meaning of LED Indications on the "Forward Line" Keys:

The LED on the "Forward Line" key is off - call forwarding is not active for this trunk.

LED on the "Forward Line" key is lit - call forwarding is active for this trunk.

LED on the "Forward Line" key is flashing slowly - the trunk is a call forwarding destination.

Page 93

Step by Step

Team and Executive/Secretary Functions With Trunk Keys

Using DSS Keys

Each team member has a DSS key for every other member in the team. This enables every team member to reach all other members of the team directly, simply by pressing a key.

Meaning of LED Indications on DSS Keys

LED on the DSS key is off - the team member is not engaged in a phone call.

LED on the DSS key is lit - the team member is engaged in a phone call or has activated do not disturb.

LED on the DSS key is flashing rapidly - a call has arrived for you and needs to be answered.

LED on the DSS keys is flashing slowly - a caller is trying to reach another member of your team, who has not yet answered.

Using DSS Keys to Answer Calls

Precondition: Your telephone is ringing and/or a DSS key is flashing.

If appl. Press the flashing DSS key.

This is not necessary if you are receiving a DSS call and the DSS key is flashing rapidly.

n Lift the handset.

or With on-hook dialing: Use speakerphone mode and open

listening (not available with optiPoint 400 economy).

Calling a Team Member Directly

Press the direct station selection key.

If the team member you wish to reach is engaged in another call, the DSS key on your telephone is illuminated. You can make the call even in this case.

n When the other party answers: Lift the handset.

or With on-hook dialing: Use speakerphone mode (not

available with optiPoint 400 economy).

Page 94

Team and Executive/Secretary Functions With Trunk Keys

Step by Step

Transferring a Call in Progress

Press the DSS key and announce the call, if desired.

t Replace the handset.

Release

Press the key.

Accepting a Call for Another Team Member

Press the flashing DSS key or trunk key.

n Lift the handset.

or With on-hook dialing: Use speakerphone mode and open

listening (not available with optiPoint 400 economy).

Joining or Leaving a Group Call (Not for the Executive Telephone in an Executive/Secretary Team)

By default, your telephone rings when a call arrives on your line. If you want your phone to ring even when calls arrive on other lines, you can turn your ringer on and off for each line in your group Æ Page 84.

Your telephone rings (one time only or every four seconds) even when you are engaged in another call (attention ring volume Æ Page 25).

Page 95

Step by Step

Program/Service

502=Ring Transfer: On?

Team and Executive/Secretary Functions With Trunk Keys

Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group)

Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.

Activating ring transfer:

Press the Ring Transfer" key. The LED lights up.

Press the key. The LED lights up.

Select and confirm.

qidf Enter the code.

Program/Service

#502=Ring Transfer: Off?

ridf Enter the code.

Press the trunk key you wish to use.

o Enter the number of the trunk you wish to use.

Deactivating ring transfer:

Press the "Ring Transfer" key. The LED goes out.

Press the key. The LED lights up.

Select and confirm.

Press the trunk key you wish to use.

o Enter the number of the trunk you wish to use.

Page 96

Testing the Telephone

Step by Step

Program/Service

940=Phone test?

qmhd Enter the code.

Testing the Telephone

Testing the Telephone Functions

You can test your telephone functions.

Precondition: Your telephone is idle.

Press the key. The LED lights up.

Select and confirm.

If everything is OK,

• all LEDs on the telephone start flashing, including the ones on the key module (only the Program/Service menu LED lights up);

• your station number appears on the screen;

• all pixels in the display are activated;

• the ringer signal sounds.

Checking the Key Assignment

Program/Service

91=Prog. feature key?

US: Another key?

UK: Program another key?

US: Exit?

UK: End?

You can check the assignment of keys on your telephone to see which functions are programmed on which keys.

Press the key. The LED lights up.

Select and confirm.

qme Enter the code.

Press the key. The key assignment appears on the screen.

Select and confirm.

Page 97

Step by Step

Internal DISA?

Special Functions in the LAN (PC Network)

If your telephone is operating in a HiPath 5000 RSM environment, multiple HiPath 3000 systems are interconnected via a LAN (Local Area Network, e.g. proprietary PC network). Your telephone calls are conducted via the LAN (PC network). If this is the case, you must take certain special features into consideration when performing various functions. These are described below.

Leaving a Hunt Group/Group Call

Precondition: you belong to a hunt group/group call

Æ Page 84 of another HiPath 3000:

Select and confirm.

qhk Enter the code.

o Enter the (DISA) call number of the other

HiPath 3000.

r Confirm the entry.

o Enter the (DISA) call number of your telephone.

r Confirm the entry.

Leave hunt group?

Join hunt group?

Select and confirm.

rli or qli Enter the code for "leave" or "join".

You belong to multiple groups of another HiPath 3000:

o Enter the group number for "Join/Leave, directed".

Page 98

Special Functions in the LAN (PC Network)

Step by Step

Transferring Call Forwarding

You can activate/deactivate call forwarding Æ Page 20 for your telephone from other HiPath 5000 RSM telephones.

Internal DISA?

qhk Enter the code.

or r Confirm the entry.

Call forwarding on?

Select and confirm.

o Enter the (DISA) call number of the HiPath 3000 to

which your telephone is connected.

o Enter the (DISA) call number of your telephone.

r Confirm the entry.

Activating this function:

Select and confirm.

1=all calls?

2=external calls only?

3=internal calls only?

Save?

Call forwarding off?

qe Enter the code.

Select and confirm.

e or f or g Enter the code.

o Enter the destination number.

Confirm.

Deactivating this function:

Select and confirm.

re Enter the code.

Page 99

Step by Step

Internal DISA?

Night answer on?

Special Functions in the LAN (PC Network)

Using Night Answer

If authorized (contact your service personnel), you can define telephones in other HiPath 3000 communications platforms as the night answer Æ Page 53.

Select and confirm.

qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 to

which the night answer telephone is connected.

or r Confirm the entry.

o Enter the (DISA) call number of the telephone from

which you wish to activate/deactivate the night answer service.

or r Confirm the entry.

Activating this function:

Select and confirm.

qhh Enter the code.

Save?

Night answer off?

Enter the destination number (= temporary night an-

swer service).

Confirm.

Deactivating this function:

Select and confirm.

rhh Enter the code.

Page 100

Special Functions in the LAN (PC Network)

Step by Step

Activating and Deactivating a Ringing Group

You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Æ Page 86.

Saving the telephones for the ringing group:

Program/Service

81=Ringng group on?

qle Enter the code.

Press the key. The LED lights up.

Select and confirm.

Add to ringi ng grou p?

Add another station?

Display remove?

#=Entry complete?

Save?

Exit?

Ringing group off?

rle Enter the code.

Select and confirm

Select and confirm, then follow the operating instructions.

o Enter the call number.

Confirm.

r Enter

Confirm.

Select and confirm.

Removing all telephones in call ringing group:

Select and confirm.

100

Siemens 400 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Basic operating instructions

Screen Displays

Accessing Functions

... Interactively

... Via the Program/Service Menu

... With Function Keys

Functions You Can Use

Basic and Enhanced Functions

Additional Team and Executive/Secretary Functions

Using the Telephone Efficiently

Making Calls – Basic Functions

Answering Calls

Answering a Call With the Handset

Switching to Speakerphone Mode

Switching to the Handset

Open Listening in the Room During a Call

Making Calls

Off-Hook Dialing

On-Hook Dialing

Ending the call

Redialing a Number

Turning the Microphone On and Off

Switching to the Party on Hold (Toggle)

Transferring a Call

Call Forwarding

Using Variable Call Forwarding

Using Callback

Storing a Callback

Answering a Callback

Checking and Canceling a Saved Callback

Saving Repertory Dialing Numbers on a Key

Using Repertory Dialing Keys

Telephone Settings

Adjusting the Ring Volume

Adjusting the Ring Tone

Adjusting the Attention Ring Volume

Adjusting the Speakerphone to the Room Acoustics

Adjusting the Receiving Volume During a Call

Selecting the Language of Screen Prompts

Making Calls – Convenience Functions

Answering Calls

Rejecting Calls

Using the Speakerphone

Answering a Call With a Headset

Answering Calls from the Entrance Telephone and Opening the Door

Dialing/Making Calls

En-Bloc Sending / Correcting Numbers

Using a Caller List

Speed-dial

Dialing from the Telephone Database (LDAP)

Using Mailboxes

Talking to Your Colleague With a Speaker Call

Automatic Connection Setup (Hotline)

Reserve Trunk

Associated Dialing/Dialing Aid

During a Call

Using Call Waiting

Accepting a Waiting Call (Camp-On)

Turning the Call Waiting Tone On and Off

Parking a Call

Placing External Calls on Hold

Conducting a Conference

Ending a Conference (Initiator Only)

Trunk Flash

If You Cannot Reach a Destination ...

Call Waiting (Camp-On)

Busy Override - Joining a Call in Progress

Using Night Answer

Assigning Functions to Keys

Assigning a Procedure (Operating Steps) to a Key

Appointments Function

Saving Appointments

Using Timed Reminders

Displaying and Assigning Call Charges

Displaying Call Charges (Not for U.S.)

Displaying Call Charges for Another Telephone (Not for U.S.)