Siemens 118 User Guide
s
Hicom 118
optiset E standard
optiset E advance / advance plus
optiset E memory
2
User Guide
Introduction ..............................................................................................5
Executive / Secretary Features ..............................................................7
Dial Executive / Dial Secretary ................................................................ 7
Answering Calls for Executive/s...............................................................8
Exec Ringer Options ................................................................................9
Call Forwarding / Divert ......................................................................... 10
Standard Features ................................................................................. 11
Internal and External Dialling .................................................................11
Dialling the Switchboard.........................................................................11
Call Transfer ...........................................................................................12
Enquiry Call............................................................................................14
3 Way Conference .................................................................................15
Call Pickup ............................................................................................. 16
Transfer a Second Caller .......................................................................17
Call Park ................................................................................................18
Call Back................................................................................................19
Call Diversion Features ........................................................................20
Call Forwarding / Divert ......................................................................... 20
PIN Features ..........................................................................................21
Electronic Telephone Lock .....................................................................21
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User Guide - Cont’d
Optional Features .................................................................................. 22
Programming Keys .................................................................................22
System Abbreviated Dialling.................................................................. 23
Last Number Redial ...............................................................................23
Night Service .......................................................................................... 24
Volume / Tone Settings ..........................................................................24
optiset E memory ....................................................................................26
Electronic Notebook ...............................................................................27
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Introduction
This guide is designed to assist extension users on a Siemens Hicom 118
Communication System to use all authorised features.
Your extension may not be authorised
representative can confirm features that are available to you.
∗∗
∗ -
authorised features are those features that your company has designated
∗∗
for your use and may vary from extension to extension.
Your extension may also be subject to trunk barring thus restricting where you
may dial.
Range of optiset E Instruments
A variety of optiset E screen based instruments are available for use on the
Hicom 118:
optiset E standard
No Key Modules No adapter plug-in positions
optiset E advance
Key Modules Two adapter plug-in positions
optiset E advance plus
Key Modules Two adapter plug-in positions
optiset E memory
Key Modules Two adapter plug-in positions
- Loudspeaking
- Open Listening
- Loudspeaking
- Loudspeaking
∗∗
∗ to use all features. The Siemens
∗∗
A Key Module is an add-on terminal with 16 programmable keys.
The optiset E telephones are Digital Feature instruments that have 12
programmable keys.
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Introduction -Cont’d
The telephones are easily recognised by three dialogue keys namely:
✔ Yes Key
Forward Scroll Key
Backward Scroll Key
The Siemens optiset E Digital Feature telephones operate via a Menucontrolled User Guidance Display System.
The display will automatically offer you a choice of the available options most
suited to the task you are about to carry out.
Glossary
LED - Light Emitting Diode
Shuttle - Alternating between calls
DDS - Direct Destination Select (External number)
DSS - Direct Station Select (Extension number with busy and ringing
indication)
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Dial Executive / Dial Secretary
The Dial Exec / Dial Secr keys have multiple functions
These keys provide direct access to the Executive or Secretary without using
the Transfer option.
The LED indicates when the Executive or Secretary is busy on a call.
Transfer a Call to the Executive or Secretary.
- press Dial Executive / Dial Secretary key
- announce call
- replace handset
Dial Executive or Secretary
- press Dial Executive / Dial Secretary key
Executive / Secretary Features
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Answering Calls for Ex ecutive/s
When the Secretary is FREE, calls for the Executive/s will ring on the
Secretary’s extension.
Answer Call for Executive/s when FREE
CALL from: external
ans. incoming call?
- Exec LED will flash on Secretary extension
- lift handset or press Speaker key
Transfer the call
- press Dial Executive key
- announce the call
- replace handset or press Release key
When the Secretary is BUSY, calls for her Executive/s will flash on Incom
Exec key/s.
Answer Call for Executive when BUSY
- ask your current caller to hold on
- press flashing Incom Exec key
You are now connected to your Executive’s call and your original call is on hold.
Transfer the Second Call
- press Dial Executive key
- announce the call
- press Release key
Return to 1st Caller
please dial
return to held call?
- press
You are now reconnected to the original caller.
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✔✔
✔ key twice
✔✔
Exec Ringer Options
Incoming calls for the Executive may be routed in several ways for answering:-
1 Ring on Secretary’s extension
2 Ring on Executive’s extension
3 Ring on both extensions
4 Ring on any other selected extension
Ring on Secretary’s extension
- press Exec Ringer key on Secretary extension
- Exec Ringer LED is on
Incoming calls for the Executive will ring on the Secretary’s extension and
flash on the Executive’s Dial Secr and Incom Exec key’s.
Ring on Executive’s extension
- press Exec Ringer key on Executive extension
- Exec Ringer LED is on
Incoming calls for the Executive will ring on the Executive’s extension and
flash on the Secretary’s Dial Exec and Incom Exec key’s.
Ring on both extensions
- press Exec Ringer keys on both extensions
- Exec Ringer LED is on for both extensions
Incoming calls for the Executive will ring on both extensions.
Ring on any other selected extension
- press Exec Ringer keys on Executive (and/or Secretary) extension
- Exec Ringer LED is on
Calls must now be diverted to selected extension. See next section Call
Forwarding / Divert
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