s
Hicom 118
optiset E standard
optiset E advance / advance plus
optiset E memory
2
User Guide
Introduction ..............................................................................................5
Executive / Secretary Features ..............................................................7
Dial Executive / Dial Secretary ................................................................ 7
Answering Calls for Executive/s...............................................................8
Exec Ringer Options ................................................................................9
Call Forwarding / Divert ......................................................................... 10
Standard Features ................................................................................. 11
Internal and External Dialling .................................................................11
Dialling the Switchboard.........................................................................11
Call Transfer ...........................................................................................12
Enquiry Call............................................................................................14
3 Way Conference .................................................................................15
Call Pickup ............................................................................................. 16
Transfer a Second Caller .......................................................................17
Call Park ................................................................................................18
Call Back................................................................................................19
Call Diversion Features ........................................................................20
Call Forwarding / Divert ......................................................................... 20
PIN Features ..........................................................................................21
Electronic Telephone Lock .....................................................................21
3
User Guide - Cont’d
Optional Features .................................................................................. 22
Programming Keys .................................................................................22
System Abbreviated Dialling.................................................................. 23
Last Number Redial ...............................................................................23
Night Service .......................................................................................... 24
Volume / Tone Settings ..........................................................................24
optiset E memory ....................................................................................26
Electronic Notebook ...............................................................................27
4
Introduction
This guide is designed to assist extension users on a Siemens Hicom 118
Communication System to use all authorised features.
Your extension may not be authorised
representative can confirm features that are available to you.
∗∗
∗ -
authorised features are those features that your company has designated
∗∗
for your use and may vary from extension to extension.
Your extension may also be subject to trunk barring thus restricting where you
may dial.
Range of optiset E Instruments
A variety of optiset E screen based instruments are available for use on the
Hicom 118:
optiset E standard
No Key Modules No adapter plug-in positions
optiset E advance
Key Modules Two adapter plug-in positions
optiset E advance plus
Key Modules Two adapter plug-in positions
optiset E memory
Key Modules Two adapter plug-in positions
- Loudspeaking
- Open Listening
- Loudspeaking
- Loudspeaking
∗∗
∗ to use all features. The Siemens
∗∗
A Key Module is an add-on terminal with 16 programmable keys.
The optiset E telephones are Digital Feature instruments that have 12
programmable keys.
5
Introduction -Cont’d
The telephones are easily recognised by three dialogue keys namely:
✔ Yes Key
Forward Scroll Key
Backward Scroll Key
The Siemens optiset E Digital Feature telephones operate via a Menucontrolled User Guidance Display System.
The display will automatically offer you a choice of the available options most
suited to the task you are about to carry out.
Glossary
LED - Light Emitting Diode
Shuttle - Alternating between calls
DDS - Direct Destination Select (External number)
DSS - Direct Station Select (Extension number with busy and ringing
indication)
6
Dial Executive / Dial Secretary
The Dial Exec / Dial Secr keys have multiple functions
These keys provide direct access to the Executive or Secretary without using
the Transfer option.
The LED indicates when the Executive or Secretary is busy on a call.
Transfer a Call to the Executive or Secretary.
- press Dial Executive / Dial Secretary key
- announce call
- replace handset
Dial Executive or Secretary
- press Dial Executive / Dial Secretary key
Executive / Secretary Features
7
Answering Calls for Ex ecutive/s
When the Secretary is FREE, calls for the Executive/s will ring on the
Secretary’s extension.
Answer Call for Executive/s when FREE
CALL from: external
ans. incoming call?
- Exec LED will flash on Secretary extension
- lift handset or press Speaker key
Transfer the call
- press Dial Executive key
- announce the call
- replace handset or press Release key
When the Secretary is BUSY, calls for her Executive/s will flash on Incom
Exec key/s.
Answer Call for Executive when BUSY
- ask your current caller to hold on
- press flashing Incom Exec key
You are now connected to your Executive’s call and your original call is on hold.
Transfer the Second Call
- press Dial Executive key
- announce the call
- press Release key
Return to 1st Caller
please dial
return to held call?
- press
You are now reconnected to the original caller.
8
✔✔
✔ key twice
✔✔
Exec Ringer Options
Incoming calls for the Executive may be routed in several ways for answering:-
1 Ring on Secretary’s extension
2 Ring on Executive’s extension
3 Ring on both extensions
4 Ring on any other selected extension
Ring on Secretary’s extension
- press Exec Ringer key on Secretary extension
- Exec Ringer LED is on
Incoming calls for the Executive will ring on the Secretary’s extension and
flash on the Executive’s Dial Secr and Incom Exec key’s.
Ring on Executive’s extension
- press Exec Ringer key on Executive extension
- Exec Ringer LED is on
Incoming calls for the Executive will ring on the Executive’s extension and
flash on the Secretary’s Dial Exec and Incom Exec key’s.
Ring on both extensions
- press Exec Ringer keys on both extensions
- Exec Ringer LED is on for both extensions
Incoming calls for the Executive will ring on both extensions.
Ring on any other selected extension
- press Exec Ringer keys on Executive (and/or Secretary) extension
- Exec Ringer LED is on
Calls must now be diverted to selected extension. See next section Call
Forwarding / Divert
9
Call Forwarding / Divert
This feature allows for 3 types of forwarding, or diversion, of your calls to an
extension of your choice.
If the Secretary is diverting calls to a destination which is different from the
Executive’s destination then the Exec Ringer key must not be pressed.
Programme Call Forwarding / Divert
- press Divert key
diversion type:
1=all calls?
- scroll to required type of forwarding (1,2 or 3)
- press
to:
- enter required extension number
- press
When you lift the handset special dial tone will be heard to remind you that the
feature is activated
✔✔
✔ key to confirm
✔✔
✔✔
✔ key to save
✔✔
Cancel Call Forwarding / Divert
- press Divert key
Calls will now ring as normal on your extension.
Types of Call Forwarding / Divert
1- Internal and External
2- External calls only
3- Internal calls only
10
Internal and External Dialling
Handset Operation
- lift handset, listen for internal dial tone
- dial the required extension number or external number preceded by
line access code (code is normally 0)
Handsfree Operation
- do not lift handset
- dial the required extension number or external number preceded by
Standard Features
V Your telephone may have restricted dialling facilities, e.g. trunk calls
line access code (code is normally 0)
may not be permitted.
Dialling the Switchboard
Handset Operation
- lift handset, listen for internal dial tone
- dial code for switchboard (code is normally 9)
Handsfree Operation
- do not lift handset
- dial code for switchboard (code is normally 9)
11
Call Transfer
You may transfer an internal or external call from your extension to any other
extension or to the switchboard.
Transfer to a Free Extension (Announcing the Call)
- press
- dial required extension
- announce the call and replace handset
Transfer to a Free Extension (Call not Announced)
- press
- dial required extension
- replace handset when ring tone is heard
- the call has now been transferred
Transfer to a Busy Extension
- press
- dial required extension
- replace handset when busy tone is heard
- the call has now been transferred to the busy extension.
If the busy extension terminates the call within a predetermined time, the
transferred call will ring the extension.
Transfer Using the Dial Keys
- press the required Dial (DSS) key
- announce the call when the extension answers
- replace handset
✔✔
✔ key to confirm enquiry option
✔✔
✔✔
✔ key to confirm enquiry option
✔✔
✔✔
✔ key to confirm enquiry option
✔✔
Return to Caller
If no reply or busy tone is received, you may return to the caller without
attempting to transfer the call.
- press
- you are reconnected to the caller
12
✔✔
✔ key to confirm Return to held call? option
✔✔
Call Transfer - Cont’d
If the extension remains busy or unanswered the call will automatically be
transferred back to your extension.
recalling from: 23
ans incoming call?
- lift handset
13
Enquiry Call
This feature allows you to hold an existing call, dial another extension or an
external number, conduct a conversation without the original caller overhearing,
and then return to the original caller.
This call can also be converted to a 3 Way conference.
Activate Enquiry Call
- press
- dial required extension number or dial 0 and required external number
- conduct conversation
- press
return to original call
Activate Enquiry Call Using Dial Keys
- press required Dial key
- conduct conversation
- press
return to holding call
You may use the Shuttle option to switch between the original and third
party calls. In each case the other party is automatically placed on hold.
Alternating between Parties (Shuttle)
During an enquiry call you may alternate between both parties
- scroll to shuttle option
- press
- repeat
✔✔
✔ key to confirm enquiry option
✔✔
✔✔
✔ key to confirm Return to held call? option to
✔✔
✔✔
✔ key to confirm Return to held call? option to
✔✔
✔✔
✔ key to confirm
✔✔
✔✔
✔ key to shuttle between callers
✔✔
Activate 3 Way Conference
- scroll to conference? option
- press
- all 3 parties are now connected
- replace handset to terminate conference call
14
✔✔
✔ key
✔✔
3 Way Conference
You are engaged on a call and wish to include a third party. The third party may
be either external or internal.
Activate Conference
- you are engaged on a call
- scroll to set up Conference option
- press
please dial
return to held call
- dial required extension or 0 and external number
ext 12
Conference?
✔✔
✔ key
✔✔
- press
- warn tone is heard and all three parties are connected
End Conference
Conference
clear Conference?
- press
or
- scroll to one of the following options:-
- release 1st party?
- release 2nd party?
- withdraw?
- press
- replace handset to terminate conference call
✔✔
✔ key to set up conference
✔✔
✔✔
✔ key to clear conference
✔✔
✔✔
✔ key to confirm option
✔✔
15
Call Pickup
The Call Pickup feature allows you to answer any ringing extension in your
pickup group from your telephone.
Activate Call Pickup
An extension within your pickup group is ringing
- Call Pickup LED flashes
- a ping ring will also alert you to an incoming call
CALL for: 23
group pickup?
- lift handset, listen for internal dial tone
- press Call Pickup key
- you have now answered the call
or
- Call Pickup LED flashes
- a ping ring will also alert you to an incoming call
CALL for: 23
group pickup?
- press Call Pickup key
- you have now answered the call for handsfree operation
16
Transfer a Second Caller
Answer Second Call
If you are busy on a call when the Call Pickup LED flashes and you wish to
answer the waiting call.
- ask existing caller to hold
- press Call Pickup key
- first call is placed on hold
- second call is now on the line
external
return to held call?
Transfer Second Call
- scroll to enquiry? option
- press
external
return to held call?
- dial required extension number
- press Release key
✔✔
✔ key to confirm enquiry? option
✔✔
Return to 1st Caller
please dial
return to held call?
- press
You are now reconnected to the original caller.
✔✔
✔ key twice
✔✔
17
Call Park
This feature allows you to Park an external or internal call on your extension
to be retrieved at any extension or from the switchboard.
There are 10 Park positions (0-9 on keypad).
Park a Call
- press Park key plus location number (0-9)
- replace handset
- call is now parked
Retrieve a Parked Call before Recall
- lift handset, listen for internal dial tone
- press Park key plus location number (0-9)
- you are now connected to the caller
or
- press Park key plus location number (0-9)
- you are now connected to the caller for handsfree operation
If the call is not retrieved it will automatically recall to your extension after a
predetermined time.
Your telephone will ring
- lift handset
- you are now connected to the caller
18
Call Back
Call Back requests can be left on extensions which have been rung and not
answered or are busy.
Activate Call Back Busy
- called extension is busy
- press
CALL BACK set
- replace handset or press Release key
The system will automatically call you back when both your extension and the
called extension are free.
CALL BACK: 12
- lift handset
- ring tone is heard as the required extension is rung
Activate Call Back No Answer
- called extension does not answer
- press
✔✔
✔ key to confirm Call Back? option
✔✔
✔✔
✔ key to confirm Call Back? option
✔✔
CALL BACK set
- replace handset or press Release key
When the called party returns to the office and has used the telephone the
system will ring your extension.
CALL BACK: 12
- lift handset
- ring tone is heard as required extension is rung
19
Call Forwarding / Divert
This feature allows for 3 types of forwarding, or diversion, of your calls to an
extension of your choice.
Programme Call Forwarding / Divert
- press Divert key
diversion type:
1=all calls?
- scroll to required type of forwarding (1,2 or 3)
- press
to:
Call Diversion Features
- enter required extension number
- press
When you lift the handset special dial tone will be heard to remind you that the
feature is activated
Cancel Call Forwarding / Divert
✔✔
✔ key to confirm
✔✔
✔✔
✔ key to save
✔✔
- press Divert key
Calls will now ring as normal on your extension.
Types of Call Forwarding / Divert
1- Internal and External
2- External calls only
3- Internal calls only
20
Electronic T elephone Lock
This feature allows you to lock your extension by dialling your code, which
prevents unauthorised use of your extension. The initial or default code is
00000.
Set your Lock Code
PIN Features
Lock your Extension
Your extension will now be restricted to local or internal calls only.
Unlock your Extension
∗∗
- dial
∗ 93
∗∗
- dial default Lock Code (00000)
- dial new Lock Code (5 digits)
- dial new Lock Code again
∗∗
- dial
∗ 66 and your code
∗∗
telephone locked
- dial # 66 and your code
telephone unlocked
V You will still be able to receive calls when your extension is locked.
21
Programming Keys
Spare keys on the optiset E telephone and on the add-on Key Module are
available for programming of direct dialling numbers, internal or external.
Hicom Function keys
These keys are programmable by yourself for any required Hicom
features.
Programme Function keys
∗∗
- dial
∗ 91
Optional Features
Speed Dial keys
∗∗
- press required key to be programmed
- press
- scroll to required function
- press
- press
These keys are available for programming of internal numbers,
Once an extension number has been programmed the LED will indicate
the status of the extension i.e. busy or free.
These keys can be used to pick up calls that flash on them if your phone
is free.
✔✔
✔ to change feature?
✔✔
✔✔
✔ key to confirm
✔✔
✔✔
✔ key to confirm save option
✔✔
Programme Speed Dial keys (Any destination)
∗∗
- dial
∗ 91
∗∗
- press required key to be programmed
- press
- scroll to prog. rep. key
- press
- dial required external number preceded by 0 or extension number
- press
- press
Dial Speed Dial Numbers
- press required Speed Dial key
- wait whilst system dials the number
22
✔✔
✔ to change feature?
✔✔
✔✔
✔ key to confirm
✔✔
✔✔
✔ key to save entry
✔✔
✔✔
✔ key to confirm save option
✔✔
System Abbreviated Dialling
The system allows for the storage of 256 external telephone numbers.
By utilising the System Abbreviated Dialling, you will be permitted to dial
specific numbers that would be outside your normal trunk barring limits.
Use the System Abbreviated Dialling
- select the relevant access code from the Abbreviated Dialling Directory
- dial the relevant code
DIALLED NUMBER
- wait whilst the system dials the number
The system will dial the required external number, the time taken will vary
according to the type of main exchange to which your Hicom 118 is connected.
∗∗
∗ 7100 -
∗∗
∗∗
∗ 7355
∗∗
Last Number Redial
This feature allows you to redial the last external number dialled from your
extension. The number may be stored for as long as required.
Redial the Number
- press Redial key
DIALLED NUMBER
- the number is now automatically dialled by the system
The number will remain stored until another number is stored, thus erasing the
previous number.
23
Night Service
When the Night Bell rings
∗∗
- dial
∗ 423
∗∗
- you are now connected to the caller
Check with System Administrator if any other type of Night Service is
operational.
Volume / Tone Settings
The Plus and Minus keys allow for the individual setting of the levels of speech,
ringing and ring tones.
Change Handsfree volume
- press + or – keys
- scroll to handsfree setting?
- press
- press + or – keys to adjust Handsfree volume
- press
✔✔
✔ key to confirm
✔✔
✔✔
✔ key to accept level
✔✔
Change Ringer volume
- press + or – keys
- press
- press + or – keys to adjust Ringer volume
- press
Change Ringer Tone
- press + or – keys
- scroll to ringer tone?
- press
- press + or – keys to adjust Ringer tone
- press
24
✔✔
✔ key to confirm
✔✔
✔✔
✔ key to accept level
✔✔
✔✔
✔ key to confirm
✔✔
✔✔
✔ key to accept level
✔✔
25
optiset E memory
26
Electronic Notebook
Programme External Numbers and Names
- press MENU key
- press 8 key
- enter required name
- press 8 key
- enter required number (preceded by 0 for external no.)
- press 8 key
- enter additional information (i.e. company name or cell number)
- press 8 key
(up to 5 rows can be used for other information)
- press END key to exit Electronic Notebook functions
Dial External Number
- press first letter of required name
- required name or all names starting with this letter are displayed
- press Ç or È keys to scroll to required name
- press 8 key
- wait whilst the system dials the number
Edit a Number
- press first letter of required name
- press EDIT key
- press Ç or È keys to scroll to required section to edit
- enter changes
- press END key to exit Electronic Notebook functions
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27
Siemens Telecommunications (Pty) Ltd. Private Bag X71 Halfway House 1685
28
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