Shure Microflex Complete Wireless MXCW, Microflex MXCW Series, MXCWAPT, MXC420, MXCWNCS Complete User Manual

MXCW

®

Microflex Complete Wireless

Complete user guide for the MXCW system. Includes installation instructions, specifications, best practices, and troubleshooting.

Version: 8 (2019-E)

General Description

The Microflex Complete Wireless system offers full conference functionality with the added convenience of encrypted digital

wireless transmission for up to 125 conference units. It overcomes cable limitations at off-site meetings, in rooms with flexible

seating, or in historic buildings where drilling holes in furniture is impractical. Proven Shure RF interference detection and

avoidance technology delivers reliable transmission that protects against signal dropouts, and robust audio encryption keeps

meeting content private. Each wireless conference unit is powered by a smart lithiumion rechargeable battery whose remain

ing charge (in hours and minutes) can be checked remotely by a technician.

®

Features

RF Efficiency

Automatic Frequency Co

ordination

Interference Avoidance

Encryption Standard AES-128 encryption of audio and data keeps meeting content private.

Bi-Directional Wireless

Sound quality is consistent with one speaker or several, and up to 125 units are supported

with just one access point transceiver and one RF channel.

The system automatically scans the available spectrum and selects clean transmission

channels for best performance. Setting up the system is as easy as setting up a wireless

router.

While in use, the system automatically moves away from unexpected interference. Channel

adjustment protects against disruption to the audio.

Provides return channels for interpretation audio to conference units and enables real-time

remote control of conference unit settings.

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System Overview

The Shure Microflex Complete Wireless (MXCW) system provides a steady, reliable audio experience for off-site meetings,

flexible meeting rooms, or historic buildings. The system features automatic RF interference detection and avoidance,

rechargeable batteries for wireless conference units, encrypted digital wireless transmission, and digital audio networking using

™

Dante .

The MXCW access point has multiple mounting options for discreet communication between wireless conference units and the

digital audio network. The access point works within the 2.4 GHz and 5 GHz frequency bands to support up to 125 conference

units. Conference units have configurable roles for meeting participants, and can be routed to the floor audio or an interpreta

tion channel. The MXCW networked charging station charges and stores up to 10 Shure rechargeable batteries that can be

monitored through its own web application. Use the access point web application for system setup, and to monitor and control

conference units.

®

Getting Started

Set Up the System Access Point (MXCWAPT)

1.

Connect the access point to a Power over Ethernet (PoE) source to turn on the device.

2.

If prompted, select the operating region on the menu for RF coordination (some model variations).

3.

Wait while the access point scans the area for the best available channel.

4.

Once the channel is selected, the default wireless network (00) is ready for the MXCW microphones.

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Set Up Wireless Conference Units (MXCW640)

1.

Insert a fully charged Shure SB930 rechargeable battery and connect the MXC400 series microphone.

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2.

Press and hold the power button on the bottom of the device until the screen powers on.

3.

Wait while the microphone device searches for the default access point network (00).

4.

The devices are ready when the LEDs briefly flash green and the touchscreen displays the home-screen.

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Perform a Soundcheck

1.

Press the speak button on one of the devices to activate the microphone.

2.

Speak into the microphone to check the audio.

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3.

Listen to the sound check on the loudspeakers or headphone output.

4.

For more information, visit pubs.shure.com for the full user guide.

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Access Point Transceiver (MXCWAPT)

The access point transceiver is the hub of the audio signal flow and manages the RF stability of each microphone in the group.

The access point performs the following functions:

•

Receives and decrypts wireless audio signals from microphones in the group

•

Delivers audio signal to the digital audio network

•

Hosts an embedded web server that provides access to the control software used to manage the system

•

Sends and receives control information (such as gain adjustment and link settings) between the components, control soft

ware and 3rd party controllers

•

Transmits an encrypted audio signal to the microphone's headphone output for listening to translated audio or other exter

nal sources.

① Display

Shows menu screens and settings.

② Enter Button

Use to enter menu screens and save parameter changes.

③ Exit Button

Use to return to previous menu screens or cancel parameter changes.

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④ Arrow Buttons

Use to scroll through menu screens and change menu parameters.

⑤ Power LED

Illuminates green to indicate the presence of Power over Ethernet (PoE).

⑥ Network Audio LED

Indicates status of connected Dante network audio channels.

⑦ Wireless Audio LED

Indicates status or wireless connection.

⑧ Analog XLR Audio Input

Connect an external output.

⑨ Analog XLR Audio Output

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Connect to an external input.

⑩ Ground Lift Switch

Lifts the ground from pin 1 of the XLR connector and the sleeve of the ¼" Audio Output to minimize ground-related noise

that can occur when connecting the XLR Audio Output or Input to a thirdparty device. The ON position of the switch is la

beled lift.

⑪ Reset Button (recessed)

Press and hold the reset button for 10 seconds to reset the MXCW system to factory default settings.

⑫ Access Point Cover

Paint to match the surrounding decor and snap onto the front plate of the device.

The LCD menu and navigation buttons are inaccessible with the cover.

⑬ Ethernet Port

Connect a Cat5e (or higher) cable to a PoE source and the network.

⑭ Ethernet Status LED (Green)

◦

Off = no network link

◦

On = network link established

◦

Flashing = network link active

⑮ Ethernet Link Speed LED (Amber)

◦

Off = 10/100 Mbps

◦

On = 1 Gbps (required for digital audio routing)

⑯ Cable Routing Path

Provides a path for the Ethernet cable to enable a flush-mount.

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⑰ Mounting Bracket

Allows for optional mounting to a wall, ceiling, or mic stand.

LED Status Indicators

Reference the LED indicators on the access point to quickly verify or troubleshoot the system status.

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Pow

er

Net

work

Audio

Off Powered off (disconnected from network or PoE not present on port)

Green Unit is receiving power

Green (flashing) A system reset is in progress

Amber (flashing) A network reset is in progress

Green (flashing) + RF LED green

(flashing) + Network Audio LED green (flashing)

Off

Green

Amber

(flashing)

No Dante channels are routed (receive or transmit). Dante Controller software displays no marks

for these channels.

All connected Dante network audio channels are functional (receiving digital audio as expected).

Dante Controller software displays green check marks for these channels.

One or more connected (receiving) Dante network audio channels are experiencing a subscription

error, or unresolved (transmitting device is off, disconnected, renamed or has incorrect network

setting). Dante Controller software displays yellow triangle marks for these channels.

A network reset is in progress

Simultaneous LEDs: Device identify from the software is in progress

Alternating LEDs: Firmware update is in progress

Green

(flashing) +

RF LED

green

Simultaneous LEDs: Device identify from the software is in progress

Alternating LEDs: Firmware update is in progress

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(flashing) +

Power

LED green

(flashing)

Off No connection or set to RF mute

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Wireless channel secured and RF/wireless audio connected for 1 or more de

vices

Simultaneous LEDs: Device identify from the software is in progress

Alternating LEDs: Firmware update is in progress

RF/

Wireless

Audio

Green

Amber Wireless channel selection in progress

Green/ red (flashing) Detecting wireless interference

Green (flashing) +

Power LED green (flash

ing) + Network Audio LED green (flashing)

Access Point Menu

Use the access point LCD menu to monitor and adjust system settings without a computer.

enter Enter a menu or save a new setting.

exit Exit a menu or cancel changes.

Up/ Down arrows Scroll to a menu item or make a change to a setting.

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SSID Menu

Select an access point network ID for easy recognition and control of connected conference units. The default SSID is 00.

Meeting Ctrls Menu

Speak Mode Select a mode to determine how microphones are activated for participants.

Max Speakers

Device Connections

Device Control Reboot or power off all connected devices.

Change the maximum number of delegates and the total speakers. Total speakers includes

the number of chairmen.

Determine the access of additional conference units connecting and registering to the net

work audio.

Audio Menu

Loudspeaker Gain Adjust the loudspeaker gain from a range of -30 dB to 6 dB, or select enter to mute.

Analog In Gain Adjust the input gain from a range of -30 dB to 10 dB, or select enter to mute.

Analog In Level Select line or aux level.

Analog Out Gain Adjust the output gain from a range of -30 dB to 10 dB, or select enter to mute.

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APT Utilities Menu

Shure Control displays the IP address, Subnet, Gateway, and MAC address of the access

Network

Firmware Display the access point firmware version and serial number.

Reboot The unit performs a power cycle.

point, while Audio Network shows this information for Dante. Set the IP address for each net

work interface to automatic for an assigned IP address, or manual to edit the IP address.

Wireless Menu

RF Power Select the RF coverage level of the access point, or turn it off.

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Conference Unit (MXCW640)

MXCW conference units facilitate communication between participants in group meetings and conferences. The multifunctional

units enable participants to speak and be heard with clarity, even in large multilingual events, by combining a gooseneck micro

phone, loudspeaker, headphone jack, and user controls. For advanced meeting tasks, MXCW microphone units include fea

tures for voting, managing speakers, and more.

① Loudspeaker

Provides a clear audio signal of the floor mix.

② Microphone Output

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Lockable 10-pin microphone connector for MXC gooseneck microphones.

③ Headphone Output

Two TRRS 3.5 mm ports on each side of the unit allow participants to listen to an interpretation channel or the floor audio

over headphones.

④ Volume Control

Two knobs on each side increase and decrease audio playback volume for headphones.

⑤ NFC Card Slot

Insert an NFC card to provide participant identification.

⑥ Touchscreen

View and select menu options on the display.

⑦ Microphone Buttons

Press to control the microphone. The buttons are customizable and function differently depending on the participant role

and meeting setup. See Using the Conference Units for more details.

⑧ Power Button

Press and hold to power the unit on or off. The button LEDs on the front of the unit light up red when it is powered on.

⑨ Battery Status Button

Press to check the remaining charge of the battery in the unit.

⑩ TRRS Port

Enables a remote caller to listen and be heard over the floor mix when a cell phone is connected.

⑪ Battery Slot

Insert an SB930 rechargeable battery to power on the unit.

⑫ USB Micro-B Connector

Connect a USB Micro-B cable to charge the battery in the conference unit.

Gooseneck Microphone (MXC416, MXC420, MXC406/MS)

The MXCW microphone delivers excellent audio performance with a frequency response specifically tailored for speech. There

are single and dualflex gooseneck options, providing flexible positioning. The gooseneck microphone also contains the follow

ing features:

•

Commshield Technology eliminates RF noise

•

Locking 10-pin modular connector

•

Built-in LED status indicator (LED ring)

•

Compatible with the Microflex series cardioid, supercardioid, and omnidirectional cartridges

•

Available in 15.75 in (40 cm) and 19.69 in (50 cm) lengths, as well as the MXC406/MS mini-shotgun microphone

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Securing the Microphone to the Conference Unit

1.

Insert the microphone into the microphone connector.

2.

Insert the hex wrench into the hole next to the microphone on the conference unit and turn counterclockwise.

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Using the Conference Units

Conference Unit Buttons

Both hardware buttons on the conference unit are customizable, and you can change the left-button functionality depending on

the participant role.

To change the left-button functionality:

1.

Access the technician menu by tapping the gear icon. While at the top of the page, hold down the volume control knobs and tap the right side of the screen.

2.

Assign a role to the conference unit.

3.

Select the function for the left button of the conference unit.

Left Button Icons

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Right Button Icons

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RightBut

ton Func

tionality

Name Description LED Status

Solid red: The microphone is on.

Solid green: The participant is placed in

Speak Press to activate the gooseneck microphone.

the request queue.

Flashing green: The request to speak has

been denied.

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Press and hold to mute the microphone without re

moving the right to speak.

Press and hold to mute all active speakers without re

moving the right to speak.

Turn off all delegate microphones. Solid blue

Turn on the first microphone in the request list. Solid blue

Press and hold to mute all delegate microphones and

activate the chairman microphone only.

Solid blue

Solid red

Left-Button

Functionali

ty

Mute

all

All

Del

off

Exclu

sive

Using the MXCW640 Touchscreen

Once the unit has powered on, tap the LCD touchscreen to access the home screen. Log in using a code or an NFC chip card

if prompted.

Use the navigation pane to move between menus for different options and information on the MXCW640.

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1.

Home Screen

2.

Voting Menu (Chairman only)

3.

Settings Menu

Home Screen

The home screen displays a combined speaker and request list.

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Chairmen have the following software buttons available on their screen to control the participant microphones during the meet

ing:

•

Exclusive: Mute all delegate microphones and activate the chairman microphone only

•

All Del off: Turn off all delegate microphones

•

Next on: Turn on the first microphone in the request list

•

Mute all: Mute all microphones without removing the right to speak

•

Mute: Mute the chairman microphone

Note: The buttons on the touchscreen vary depending on the left-button functionality of the unit.

Voting Menu

The chairman sets up and monitors voting sessions in the voting menu.

Choose 1 of the 6 voting configurations: 2button, 2button secret, 3button, 3button secret, 5button, or 5button secret. A vot

ing screen automatically displays on all conference units when a voting session is started by the chairman. Participants with

voting rights can cast their vote using the touchscreen.

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The results of the latest nonsecret voting session displays after a vote has finished. Chairmen can choose to share secret vot

ing results by pressing Share after the session. Results are not available or displayed for cancelled voting sessions.

Note: Results may not always add up to 100 percent due to decimal rounding.

Settings Menu

Access the settings menu by tapping on the gear icon in the navigation pane. From this screen you can hide the status bar, change the brightness, and change the screen language.

Technician Menu

Additional conference unit information and settings are in the technician menu. From this menu you can access 4 different

screens to perform the following actions:

①

•

Assign a participant role

•

Change the left-button functionality

②

•

Display the firmware version of the conference unit and connected access point

•

Factory reset the device

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•

Reboot the device

③

•

Display the connected access point SSID

•

Disconnect from the access point

④

•

Change the startup mode

•

Power off the device

To access the technician menu:

1.

Tap the gear icon to enter the settings menu.

2.

While at the top of the settings page, hold down on both volume control knobs and tap on the right side of the touch

screen.

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Rechargeable Battery (SB930)

The SB930 is a smart, lithium-ion rechargeable battery that powers the MXCW640 conference unit. An integrated battery level

indicator allows you to quickly check the battery status.

① Battery Status Button

Press the button to check the remaining charge of the battery in the unit.

② LED Status Indicator

Shows battery state when battery status button is pressed.

Important Tips for Care and Storage of Shure Rechargeable Batteries

Proper care and storage of Shure batteries results in reliable performance and ensures a long lifetime.

•

Always store batteries and transmitters at room temperature

•

Ideally, batteries should be charged to approximately 40% of capacity for long-term storage

•

Periodically clean the battery contacts with alcohol to maintain ideal contact

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• During storage, check batteries every 6 months and recharge to 40% of capacity as needed

Networked Charging Station (MXCWNCS)

The MXCW networked charging station (MXCWNCS) provides charging and storage for up to ten SB930 rechargeable batter

ies. Installation options include mounting in a rack, to a wall, or on a table surface.

① Status LED

Indicator

Description

Color Status

Off Off Powered off

Solid Powered on

Green

Flashing Factory default reset in progress

Solid Storage mode enabled

Amber

Flashing Network reset in progress

② Charging Slots

For charging and storing SB930 batteries.

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③ Charging Status LEDs

Each charging slot has 5 LEDs that illuminate to show the battery's charge level:

LED % Battery Charge

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1

2 >25%

3 >50%

4 >75%

5 >95%

Charging error details are available in the web application and the full online system guide at pubs.shure.com

Flashing: <10%

Solid: >10%

④ Power Button

Flip the switch to turn the unit on or off.

⑤ Power Input

Connect to the included power supply.

⑥ Ethernet Port

Connect to an Ethernet network to enable remote monitoring from the web application.

⑦ Reset Button

Press and hold to reset the device to default settings. The length of the button press determines the type of reset:

◦

Network reset: Press and hold for 4 seconds to reset any network settings and refresh the network connection.

◦

Factory default settings: Press and hold for 8 seconds to reset the device to factory default settings.

⑧ Ethernet Link Speed LED (Amber)

◦

Off = 10 Mbps

◦

On = 100 Mbps

⑨ Ethernet Status LED (Green)

◦

Off = No network link

◦

On = Network link established

◦

Flashing = Network link active

⑩ Storage Mode Button

Press to preserve battery health for batteries being stored for an extended period of time.

Powering On the Device

1.

Connect the device to a power source using the supplied power cable.

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2.

Flip the power switch to turn on the device.

Monitoring Battery Charge

The MXCW power management system combines intelligent, rechargeable technology with a variety of monitoring options for

the SB930 batteries.

•

View remaining battery runtime on in-use microphones from the touchscreen or under

the Devicestab in the MXCW system web application. The remaining time is displayed

In Use

Charging

in hours:minutes.

•

Check the battery LEDs by pressing the battery status button on the bottom of the con

ference unit.

•

View the charging status from the charging station web application.

•

Monitor the LEDs on the charger.

Icons for Charging Batteries

The following icons appear in the MXCWAPT web application to indicate battery status:

•

: Battery charge ≤ 30 minutes

•

: Battery charge ≤ 1 hour

•

: Battery minutes are being calculated

•

: Battery is being charged by USB

•

(flashing): USB cable has insufficient power

Charge Status LEDs

Each charging slot has a row of LEDs that illuminate to indicate the status of the battery. See the networked charging station

web application for more details.

LED Segment LED State Description

Green (flashing) <10% battery charge

Green >10% battery charge

Invalid battery

Recovery failed

1

Red (flashing)

Charge failed

Check battery

Check charger

Battery read error

Red

Battery cold

Battery hot

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LED Segment LED State Description

Green + Amber (alternate flashing) In recovery

2 Green >25% battery charge

3 Green >50% battery charge

>75% battery charge

4 Green

5 Green <95% battery charge

Battery warm. See web application for

details.

Average Charging Times

Time Charging Operating Runtime Capacity

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30 minutes 1 hour 10%

1.5 hours 5 hours 50%

4 hours >11 hours 100%

*based on battery with 100% health

Charging Batteries with USB

Use the USB port on the conference unit to charge the battery during operation. This can be especially useful for long meetings

or when backup batteries are not available. The battery status appears as a lightning bolt on the touchscreen when plugged in

to USB.

When a battery is being charged while the unit is turned off, the charging status shows on the touchscreen. If the battery is fully

charged, the conference unit powers off after 10 minutes.

Average Charging Times Using USB

MXCW640 Power Status Time Charging Capacity

On 8 hours 100%

Off 6 hours : 30 minutes 100%

USB Cable Requirements

Use a micro USB cable that can supply at least 2 amps of power to the conference unit.

If an insufficient power supply is plugged in while the conference unit is powered on, the battery status alternates between the

status and a warning symbol. If the unit is powered off, the touchscreen shows it is not charging due to an insufficient power

supply. The conference unit powers off again after 10 minutes.

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Battery Statistics

The charging station web application provides detailed information for each battery in the charger. Sort battery statistics by se

lecting one of the following statistics from the dropdown:

Bay number

Displays the order of the batteries based on which slot they are placed in.

Battery status

Displays charge as a percentage of the total battery capacity. Also shows time remaining to full charge.

Health

Displays health of selected battery as a percentage of the charge capacity of a new battery. Charge capacity (battery life

when fully charged) will decline as a result of repeated charge cycles, age, or storage conditions.

Cycle

Displays total number of times that the battery has undergone one full count of discharge and charge. Recharging after dis

charging halfway counts as one half of a cycle. Recharging after discharging a quarter of the way counts as one quarter of

a cycle.

Temperature

Displays battery temperature.

Storing Batteries

Use the MXCW charging station to store batteries for long periods of time (weeks and months). Storage mode protects batter

ies by storing them at a safe charge level that preserves battery health over time. When you are ready to use the batteries

again, simply turn off storage mode and wait for the batteries to fully charge.

1.

Insert batteries in the charging station.

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2.

Place the charger in storage mode:

◦

From the hardware: Press and hold the Storage mode button for 5 seconds.

◦

From the software: Open the charger web application to the home page and turn on storage mode.

Installation

Additional Equipment

Use shielded Cat5e (or higher) Ethernet cables, limiting cable runs to 100 meters maximum

Network Cables

between network devices.

Balanced XLR cables to use analog input/output from the access point.

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Audio Cables

Gigabit DHCP Router (sys

tems with >1 APT)

A DHCP router is recommended to connect multiple access points in the same installation.

Ensure that it meets the following requirements:

•

Gigabit ports

•

Provides Class 0 PoE with at least 6.5W (for powering the MXCW access point)

•

Quality of Service (QoS) with 4 queues

•

Diffserv (DSCP) QoS, with strict priority

•

If the router features Energy Efficient Ethernet (or Green Ethernet), ensure it is disabled

from the ports dedicated for the MXCW system.

•

Recommended: A managed switch to provide detailed information about the operation

of each network link: port speed, error counters, bandwidth used, etc.

Requirement Checklist

Make sure your equipment meets these requirements before installing the system:

•

Use shielded Cat 5e or higher Ethernet cables.

•

Use Gigabit networking equipment between network audio devices.

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•

Limiting cable runs to ≤100 m between devices.

•

Same firmware version* for all devices in your system

•

Ensure MXCW components and the PC are on the same network and set to the same subnet.

Tip:*Keep the system upgraded to the latest available firmware version to ensure proper system compatibility and take advan

tage of new features. See Firmware Updates for more information.

Mount the Access Point Transceiver

The directional antennas of the access point send and receive the RF signal in a cardioid pattern with the greatest sensitivity

toward the face of the device. Always aim this side toward the microphone coverage area.

Select a Location for the Access Point

The access point is typically mounted to a ceiling or wall near the microphone coverage area.

Use the following best-practices when selecting a location for the device:

•

Direct the face of the access point toward the intended microphone coverage area.

•

Position the access point so there is nothing obstructing a line of sight to the microphones.

•

Keep the device away from large metal objects.

•

Keep at least eight feet between access points.

•

Mount with the reset button accessible, as it may be useful for troubleshooting.

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Important: Always perform a "walk around" test to verify coverage before using a wireless system during a speech or perfor

mance. Experiment with placement to find the optimum location. If necessary, mark "trouble spots" and ask presenters or per

formers to avoid those areas.

External Cover for Painting

The access point is supplied with an external cover that can be painted to match the decor of the installation. After it has been

painted and dried, it snaps onto the front plate of the device.

Securing to a Wall or Ceiling

Required Equipment

•

Two #8 screws at appropriate length*

*Screw Length = Surface thickness + thread engagement (4.75 mm max.) + thickness of flat washer + the thickness of the split lock washer

General Installation Steps

1.

Use the mounting plate as a template and mark the location for the holes.

2.

Drill the holes into the mounting surface.

3.

Secure mounting plate to the surface.

CAUTION: Do not over-tighten screws, as this could cause permanent damage to the charging station

4.

Connect of the Ethernet cable to the access point using the cable route path.

5.

Position the access point over the keyway slots of the mounting plate and slide it down into the locked position.

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Mounting at an Electrical Box

1.

Feed the Ethernet cable through the electrical box.

2.

Mount the bracket to the electrical box using #6-32 screws (not included).

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3.1.Connect the Ethernet cable to the MXCWAPT and mount the MXCWAPT to the bracket.

Mounting in Drywall

Hold the bracket up to the wall and mark the location for the screws.

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Shure Microflex Complete Wireless MXCW, Microflex MXCW Series, MXCWAPT, MXC420, MXCWNCS Complete User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

General Description

Features

System Overview

Getting Started

Set Up the System Access Point (MXCWAPT)

Set Up Wireless Conference Units (MXCW640)

Perform a Soundcheck

Access Point Transceiver (MXCWAPT)

LED Status Indicators

Access Point Menu

SSID Menu

Meeting Ctrls Menu

Audio Menu

APT Utilities Menu

Wireless Menu

Conference Unit (MXCW640)

Gooseneck Microphone (MXC416, MXC420, MXC406/MS)

Securing the Microphone to the Conference Unit

Using the Conference Units

Conference Unit Buttons

Using the MXCW640 Touchscreen

Home Screen

Voting Menu

Settings Menu

Technician Menu

Rechargeable Battery (SB930)

Important Tips for Care and Storage of Shure Rechargeable Batteries

Networked Charging Station (MXCWNCS)

Powering On the Device

Monitoring Battery Charge

Icons for Charging Batteries

Charge Status LEDs

Average Charging Times

Charging Batteries with USB

Average Charging Times Using USB

USB Cable Requirements

Battery Statistics

Storing Batteries

Installation

Additional Equipment

Requirement Checklist

Mount the Access Point Transceiver

Select a Location for the Access Point

External Cover for Painting

Securing to a Wall or Ceiling

Required Equipment

General Installation Steps

Mounting at an Electrical Box

Mounting in Drywall