ShoreTel IP100 Multiline Quick Reference

VOICE MAIL

New Voice Mail Indicators

Your phone’s indicator light flashes when your voice
mailbox contains unplayed messages

.

Checking Voice Mail

To check voice mail from your extension

1 Press

Voice Mail

.

2 At the prompt, use the dial pad to enter your pass-

word. (If you have not been assigned a password,
use the default password,

1234.)

3 Press #.

NOTE If you are logging in for the first time, the sys-

tem prompts you for a new password and asks you to
record your name.

To check voice mail from another extension

1 Press # twice.

2 Enter your extension.

3 Enter your password.

4 Press #.

To check voice mail from an external phone

1 Dial your voice mail access number.

2 Press #.

3 Enter your extension.

4 Enter your password.

5 Press #.

Listening To Messages

To listen to messages



At the Main Menu prompt, press 1.

The voice mail system plays urgent messages first,

then newly arrived messages.

The system gives the delivery date and time of each
message. (You can disable this feature from the Mailbox
Options Menu.)

Managing Messages

After listening to a message, you can replay it, send a
reply to the person who left the message, forward it to
someone else, replay the date and time information,
save it, or delete it.

To replay all of your saved messages



Press 3 at the Main Menu prompt.

To listen to your deleted messages

As a safeguard against accidental erasures, the system
retains deleted messages for a few hours.

1 Press 7 at the Main Menu prompt.

2 Press 7.

Voice mail plays all the deleted messages still available
to the system. During playback, you can manage delet

-

ed messages as if they were newly arrived messages.

To restore a deleted message



Press 2 .

To send a recorded message from voice mail

After recording a message, voice mail asks you to supply
an address.



Address the message to individual recipients

by entering their extension numbers

.



Specify groups of recipients by entering a

distribution list number

.



To identify a recipient by name, specify a personal

distribution list, or broadcast to all extensions, press

0

and follow the prompts

.

To mark a message as urgent



After addressing the message and confirming the

addressee(s), press

1.

To forward the message you're reviewing

1 Press 4 and follow the recorded prompts.

To reply to the message you're reviewing

1 Press 5 and follow the recorded prompts.

2 Press 1 to reply with a voice mail, or press 2 to reply

with a call back.

Troubleshooting

If the number of messages in your mailbox exceeds the
limit, the system notifies your callers that your mailbox is
full and unable to accept new messages.

(The voice mail system includes recently deleted
messages in the total message count.)

If your mailbox is full, first purge any backlog of
deleted messages.

To purge deleted messages

1 At the Main Menu prompt, press 7.

2 Press 8 to remove deleted messages.

3 Press 1 to confirm deletion.

Changing Mailbox Options

Personalize your voice mail by changing your name,
password, or personal greeting.

To change personal settings from the Main Menu,
press

7 and follow the recorded prompts.

Changing Extension Assignment

If you have the proper permission, you can assign your
extension to any phone on the system.

1 Log in to voice mail from the target phone

–

an extension other than your own

.

2 At the Main Menu prompt, press 7.

3 Press 3 to re-assign the extension.

4 Press 1 to assign the extension.

5 Press 2 to un-assign the extension.

(The phone reverts to the extension

originally assigned to it.)

LCD PANEL

ShoreTel Telephone Quick Reference

Setting Call Handling And Forwarding

NOTE Use ShoreWare Call Manager to configure the

modes with different call forwarding destinations and
personal greetings.

You can set one of five distinct call handling modes for
your extension. When you record a personal greeting, it
is linked to the active call handling mode.

To enable or disable FindMe Forwarding so that callers
can forward their calls to your destination:

1 Press 7 at the Main Menu prompt.

2 Press 9 for additional mailbox options.

3 Press 5, then follow the prompts.

NOTE

You must have permission to use FindMe

Forwarding.

PHONE OPERATIONS

Placing Calls

To place an internal call

Pick up the handset or press and dial the extension.

To place an external call

Dial the trunk access code and area code (if necessary)
before the phone number.

To end a call, hang up the handset or press

.

Using A Headset

Plug your headset into the back of your IP phone and
press

. A headset icon appears in the display status

area to indicate that the mode is active. Press

again

to return to handset mode.

Muting A Call

Press to mute the active call. A mute icon appears
in the display status area to indicate that the phone’s
microphone is muted. Press

again to turn off muting.

Speed Dialing

If you configured speed dialing in Call Manager, you can
make one-touch calls by selecting people or extensions
in the display area.



Press

Speed Dial

to display the directory in the display

panel

Browse the listing by press­ing the Prev and Next soft
keys, or by pressing



and.

(Press the

Cancel

soft key to

close the directory.)

When the person or number you want is selected, press the

Dial

soft key, or press

Sel

.

Your ShoreTel IP Phone LCD panel displays informa­tion about calls, the operating status of the phone, and
labels for the multipurpose soft keys.

Soft Keys

Information Panel

Call

Stack

Indicators

Soft Keys

Audio

Control

Keys

LCD Display

Panel

Function Keys

Dial Pad

Display
Navigation
Keys

Speaker

Mute

Headset

Volume Keys

Hold Key

Delete Key

Function
Keys

Intercom Key

Flashes to indicate incoming
call, message waiting, or arrival
of administration message.

Call Stack Keys

Keys manage up to
3 active calls identified
in the display panel.

Functions change depending
on labels in display.

ShoreTel IP 100 Phone

Indicator Light

IP100/IP100 Multiline

ShoreTel Voice Mail Telephone User Interface

Answering Calls

A single ring tone identifies an incoming call from an
external number on standard IP100 phones. IP100
Multiline models use multiple ring tones to identify
incoming calls.

Both models signal incoming calls with a

flashing bell icon in one of the

call stack indicators

on the

display.
If the information is avail-

able, the caller’s name and
extension or phone num­ber appear on the display.

Press the ToVM soft key to
send the caller directly to your voice mailbox.

To answer the call, pick up your handset or press the

Answer soft key.

Call Waiting

If your phone is set up for call waiting, a call waiting
tone sounds and the new caller’s ID appears in the dis­play panel.

Press the corresponding call stack button to answer the
incoming call. When you pick up the second call, your
current call is automatically put on hold, and
an [H] appears in the call stack

indicator rep-

resenting the first call.

To return to the first call, press the call stack
button associated with the original call.

Placing A Call On Hold

To place a call on hold, press . An [H] appears in the
associated call stack button

.

To return to the call, press the associated call stack but­ton. While a call is on hold, your phone rings intermit­tently to remind you that a caller is waiting.

Transferring A Call

Press

Transfer

. At the prompt, dial the number and:



Press the

Transf

soft key to complete the transfer.

OR



Press the Conslt soft key to speak to the recipient

before transferring. (Your original call is placed on
hold.) After consultation, press the Yes soft key to
complete the transfer, or press the

Cancel soft key to

abandon the transfer and return to the original call.

Making A Conference Call

To conference a third person into a call, press

Conference

. At

the prompt, dial the third party’s extension and press the

Confrn

soft key to ring the party directly.

OR

Dial the number and press the Conslt soft key to speak
with the recipient before bringing him or her into the
conference call. After consultation, press the Yes soft
key to initiate the conference call, or press the Cancel
soft key to return to the original two-party call.

Joining Calls

If you answer a se

cond call during an active call, your first

call is placed on hold, and the

Join soft key becomes

available. Press the

Join soft key to establish a three-

way call with the first caller.

Answering Calls On Another Extension

To redirect a call coming in on another extension to your
phone:



Press the Pickup soft key and enter the extension of

the ringing phone.



Press the Pickup soft key again.

Picking Up The Night Bell

If you have access to the night bell function, press

*14

.

Toggling the Hunt Group Status

With the appropriate permissions, you can toggle the
hunt group status from busy to not busy (or vice versa)
by dialing *18. Thi

s feature is especially useful when
hunt group members are in a meeting or leave work
early.

Silently Monitoring And Barging In

With the proper permissions, you can listen to a call
without being heard, or join a call as a fully conferenced
participant (“barge in”).

To silently monitor a call



Dial *17, then the extension of the active call.

To barge in on a call



Dial *16, then the extension of the active call.

Parking And Unparking Calls

To park an incoming or connected call:

1 Press the Park soft key and enter the extension where

you want to park the call.

2 Press the Park soft key again.

To unpark a call:

1 Press the Unpark soft key and enter an extension.

2 Press the Unpark soft key again.

Using The Intercom

To initiate an intercom call

1 Press

Intercom

and enter the extension.

2 Press the intercom soft key.

NOTE An intercom call overrides all other call handling

Adjusting Display Contrast

To adjust the contrast:

1 Hold down the + and – Volume keys, then press 0 on

the dial pad until a second slide bar appears on the
display.

2

Use the + and – Volume keys to adjust the display con­trast on the second slide bar.

Press the Flash soft key to return to normal opera­tions.

ShoreTel, Inc. 960 Stewart Drive Sunnyvale, California 94085 Phone: [phone] Fax: [phone] www.shoretel.com

PN 850-1040-01

PRESS

1

2

3

7

8

9

#

Main Menu

Send a Message

Change Mailbox Options

# Accept

Hear Mailbox

Status

Return to

Auto-Attendant

Log Off

Leave Message

Mailbox Greeting

Message Recording

During mailbox greeting,

select from the following

options:

# Bypass greeting

0 Transfer to assistant

1 Forward to recipient’s

FindMe destination

9 Transfer to Auto-Attendant

# Message Options

When leaving a message, select from

the following options:

# Send message

* Cancel

1 Review

2 Re-record

3 Mark/unmark urgent

0 Send message, transfer to assistant

9 Send message, transfer

Listen to Messages

Select one of the following options during or at the end of a message:

5 Reply

1 Reply with a voice mail

2 Reply with a call back

1 Record greeting

2 Set call handling mode

3 Re-assign extension

4 Set password

5 Enable/disable envelope information

6 Record name

7 Listen to deleted messages

8 Remove deleted messages

9 Additional options

1 Record Greeting

Record your greeting for the currently

active mode at the tone. When finished,

press # and select from the following

options:

# Accept 3 Delete

1 Review * Cancel

2 Re-record

3 Re-assign

1 Assign 2 Un-assign

6 Record Name

Record your name at

the tone. When finished,

press # and select from

the following options:

# Accept

3 Delete

1 Review

9 Additional Options

1 Enable or disable Outlook auto-

mated call handling

2 Change email delivery options

3 Change Agent state

5 Change FindMe Forwarding state

* Cancel

2 Email Delivery

1 Disable email delivery

2 Enable email delivery

8 Mark voice mail heard

after email delivery

9 Mark voice mail unheard

after email delivery

3 Agent State

1 Log in and assign extension

2 Log out

3 Log in without assigning

extension

8 Remove Deleted

1 Confirm

* Cancel

5 FindMe Forwarding

Press either 1 to enable,

or 2 to disable

4 Set Password

Enter password twice in

response to the prompts.

* Cancel

2 Set Call Handling Mode

1 Standard 5 Custom

2 In a meeting 6 No change

3 Out of office * Cancel

4 Extended absence

After message recording, select from

the following options:

# Message options

* Re-record

0 Send message, transfer to assistant

1 Send message, forward to recipient’s

FindMe destination

a) From your own extension, press the VMail soft key

,

enter you password, and press #

b) From another extension, press # twice, enter

extension, enter password, and press #

Call your voice mail access

number, enter extension,

enter password, and press

#

Refer to “Listen to Messages” for mes-

sage options while listening to saved

messages.

# Conclude Addressing

# Send

1 Mark/unmark urgent

2 Mark/unmark for return receipt

* Cancel

0 Addressing Options

1 Address by name

2 Address by personal distribution list

3 Broadcast

1 Address by Name

Spell the name of the person, last name first.

Press 7 for Q and 9 for Z * Cancel

Note: System returns to Addressing after name is

entered.

2 Address by Personal Distribution

Enter the two-digit personal distribution list number.

* Cancel

Log In: Internal Log In: External

1 Replay

2 Save

3 Delete

8 Pause

9 Move Forward

# Skip

* Cancel

Enter the extension or the system distribu-

tion list to receive the message:

# Conclude addressing

0 Additional addressing options

* Cancel last address

** Cancel

Listen to Saved Messages

Record your message at the tone.

When finished, press # and select

from the following options:

# Accept

1 Review

2 Re-record

4 Forward

2 Reply

3 Play envelope

7 Move Backward

Note: Hanging up sends the message.

Call 1

Call 2

Call 3

≈