ShoreTel, Inc. reserves the right to make changes without notice to the
specifications and materials contained herein and shall not be responsible
for any damage (including consequential) caused by reliance on the
materials presented, including, but not limited to, typographical, arithmetic,
or listing errors.
Trademarks
ShoreCare, ShoreWare and ShoreGear are registered trademarks of
ShoreTel, Inc. in the United States and/or other countries. ShoreTel,
ShoreTel 6.1, ShorePhone, Office Anywhere and ShoreTel Smart are
trademarks of ShoreTel, Inc. in the United States and/or other countries.
Version Information
PN 850-1060-01
ShoreTel 6.1 230 User Guide
Draft 4
Date: April 4, 2006
Company Information
ShoreTel, Inc.
960 Stewart Drive
Sunnyvale, California 94085
USA
Phone: +1.408.331.3300 OR +1.800.425.9385
Fax: +1.408.331.3333
QUICK REFERENCE OF COMMON STAR CODES . . . . . . . . . . . . . . . . . . . .39
4
GETTING STARTED
Welcome to your ShoreTel™ IP phone! Your phone has many unique features,
including an intuitive visual interface, custom keys, quick dialer directory, call
handling modes for when you do not want to be disturbed, intercom,
conferencing up to six parties, and much more.
Handset with
Finger Rest
Speaker
Delivers
high
quality
wideband
sound.
Headset Jack
Handset Jack
LCD Display
141 x 44 pixels, monochrome
Scroll Button
Select options
in interface.
Audio Control Keys
Volume button controls
handset, headset, speaker,
and ring volume. Mute,
Speaker, and Headset keys
illuminated when functions
are active.
Soft Keys
Context-sensitive
functions defined
on display.
Dial Pad
Function Keys
Perform core
telephony
functions.
Indicator LED
Flashing light alerts
the user to incoming
calls and unheard
voice messages.
Custom Keys
Can be configured as
call keys, monitored
extensions, or speed
dial keys. Three
custom keys with
green LED indicator.
Function Keys
overlay
Vinyl overlay
imprinted with
international
symbols
Microphone
5
Your Phone's Display
Your ShoreTel IP phone's display shows your name and extension, call
handling mode, call appearance, monitored extensions, calls, duration of call,
voice messages, date and time, soft key functions, and your phone’s operating
status.
ShoreTel 230 Idle Display
Your
Name
Agent
State
Soft
Keys
Call
Handling
Mode
Unheard Voice
Messages
Missed
Calls
Your
Extension
Status Icon
Speed Dial
Monitored
Extension
6
Guide to Status Icons
Main DisplayCustom Keys - Monitored Extension
Unheard Voice Messages
Missed CallsInactive / Do Not Disturb
Logged Into WorkgroupUnheard Voice Messages
Logged Into Workgroup
In Wrap-Up
Logged Out of WorkgroupIncoming Call (Animated)
Custom Keys - Call
On HookOn a Conference Call
Off HookCall On Hold / Parked
Inactive / Do Not Disturb
Incoming Call (Animated)
On a CallSpeed Dial Extension
On a Conference Call
Call On Hold / Parked
Remote Hold
Idle
Do Not Disturb / Unheard Messages
On a Call
Incoming Call and On a Call
Custom Keys - Speed Dial
LED Color Guide for ShoreTel 230 Custom Keys
Your ShoreTel 230 IP phone also provides color cues to help you determine
the operational status as follows:
Steady Green – in use by you
Blinking Green – on hold, or call parked, or incoming call, or active call
7
LOGGING IN
If you are using your phone for the first time, the phone's display shows
“Available.” You can place calls but not receive them. You need to log in,
change your password, record your name, and assign this phone as your
permanent extension. To log in:
Step 1 Press .
Step 2 Enter the extension number assigned to you by your system
Voice Mai l
administrator.
Step 3 If your system administrator assigned you a password, enter
it now (otherwise enter a default password of 1234), and
press .
Step 4 Enter a new password followed by . Check with your
system administrator for password length. Repeat to confirm
password.
Step 5 Speak your name and press , then press one of the
following options:
Accept
Review
Re-record
Delete
Cancel
Step 6 To assign your extension, press for voice mail options,
and then press to re-assign the extension. Then, press
.
You are now logged in. Your phone can receive calls, and you can check for
new messages. With appropriate permissions (set by your system
administrator), you can log into any ShoreTel IP phone on your network to
change your extension assignment to that phone.
8
MANAGING CALLS – BASIC FEATURES
Placing Calls
Using the Handset
To place an internal call, pick up the handset and dial the extension. To place
an external call, dial the trunk access code, then the phone number.
To end a call, hang up the handset.
Using the Speakerphone
To place an internal call, press the Speakerphone button and dial the
extension. To place an external call, dial the trunk access code, then the phone
number.
To end a call, press the Speakerphone button again.
Using the Headset
To place an internal call, press the Headset button and dial the
extension. To place an external call, dial the trunk access code, then the phone
number.
To end a call, press the Headset button again.
The figure below shows the information that appears on your ShoreTel 230 IP
phone when an outbound call is placed. Note that the soft keys at the bottom
of the window are different from the soft keys that appear when the phone is
idle – they now allow you to park the call or hang up.
Outgoing call: ShoreTel 230
Call
Recipient’s
Extension
Call
Recipient’s
Name
Duration
of Call
Soft
Keys
9
Answering Calls
Ring tones, the blinking Incoming Call Icon, and the flashing red LED light in
the top right-most corner of your phone all identify an incoming call on your
phone. A double ring signals an internal call, while a single ring signals an
external call. On ShoreTel 230 phones, the call key also blinks green.
If the information is available, the caller’s name, number, and the incoming
call icon appear on your display, as shown in the figure below. (The caller's
name may be abbreviated to fit on one line.)
Incoming
Call Icon
Caller’s
Name
Caller’s
Extension
Soft
Keys
Trunk
Information
To answer the call, do one of the following:
Using the Handset
To answer a call, pick up the handset when the phone rings.
To end a call, hang up the handset.
Using the Speakerphone
To answer a call, press the Speakerphone button . The LED in the button
lights green.
To end a call, press the Speakerphone button again.
Using the Headset
To answer a call, press the Headset button . The LED in the button lights
green.
To end a call, press the Headset button again.
10
Sending a Call to Voice Mail
When an incoming call arrives, a To VM soft key becomes available, as shown
in the figure on the previous page. Press the To VM soft key to send the caller
directly to your voice mailbox.
Diverting a Call
You can send an incoming call to another extension or to an outside number
without answering it.
Step 1 Press .
Step 2 Enter the number, or press the extension's custom key.
Step 3 Press the Transf soft key to complete the transfer to an
Tran sfe r
extension.
Answering Additional Calls
With the appropriate permissions, you can receive up to 16 incoming calls at
once. (The maximum number is set by your system administrator.) If you
receive an incoming call while you are on the phone, you can press the
blinking call appearance button to answer the incoming call, and the current
call will automatically be put on hold.
Alternately, if the phone is out of call appearance buttons, you can interact
with multiple calls by repeatedly pressing the Hold button .
Hold
If you receive an incoming call while you are on another call, you will hear a
beep on the call. To answer the incoming call and put the current call on hold,
press the Hold button . To return to the previous call, press the call
appearance key or press the Hold button again to toggle through the
Hold
Hold
calls.
Transferring a Call
To transfer a call from your extension to another number:
Step 1 Press the Transfer button . The call is put on hold.
Tran sfe r
Step 2 At the prompt, dial the number (or press the extension's
custom key, or use the Directory to find the party), then do
one of the following:
aComplete a blind transfer by hanging up or by pressing
the Transf soft key.
11
bSpeak to the recipient before transferring by pressing the
Conslt soft key. After consultation, press the Yes soft key
to complete the transfer, or press the Cancel soft key to
abandon the transfer and return to the original call.
cConsult by intercom by pressing the More soft key, and
then pressing the Intcom soft key.
dSend the call to the recipient's voice mailbox by pressing
the More soft key, and then pressing To MB.
Making a Conference Call
To conference a party into a connected call:
Step 1 Press the Conference button . The call is put on hold.
Step 2 Dial the extension of the party you would like to conference.
Step 3 Press the Confrn soft key to ring the party directly.
Confe renc e
or
Dial the number and press the Conslt soft key to speak with
the recipient before ringing him or her into the conference
call. After consultation, press the Yes soft key to complete
the conference call, or press the Cancel soft key to return to
the original two-party call.
Step 4 Repeat to add additional parties.
With the appropriate permissions (set by your system administrator), you can
conference up to six parties into a single call.
After a conference is established, you can use the Show soft key to display all
conferenced parties. If you wish to disconnect a party, scroll to the party's
entry and press the Drop soft key.
Using the Intercom
The Intercom function allows you to connect with another party without
ringing the party through a call line. Both you and the recipient must be using
a ShoreTel IP phone and have permission to use this feature (set by your
system administrator). To intercom another party:
Step 1 Press .
Step 2 Dial the party’s extension, or press the custom key associated
Inte rcom
with the extension.
12
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