Sharp R519 User Manual

User Guide

Samsung R519 Notebook

HOME ACCESS BUNDLE

Our Head Ofce

address is:

XMA Limited

Wilford Industrial Estate

Ruddington Lane

Wilford

Nottingham

NG11 7EP

Call our Home Access helpline on 0800 988 4464

or email the team at home.access@xma.co.uk

For technical queries please call our technical

helpline on 0844 335 2234 or email the team

at nhatech@xma.co.uk

ZZZ1582

XMA technical helpline: 0844 335 2234

Section 1: What should I receive in the box?

With your laptop you should nd the following items:

1. A mains lead and adaptor

2. Back pack

3. Mouse

4. Instruction manual for laptop

If you have ordered a full hardware and connectivity bundle you should also receive the following items:

5. Mobile Broadband USB stick 150 (item on Fig. 1). This is a 3G stick containing a

pre-congured SIM card. Please see note 1.

6. T-Mobile stick instruction booklet (item on Fig. 1).

7. Mobile Broadband stick skins (item on Fig. 1).

Please note: if you have not got all the items you should have, please contact our customer services team on 0115 846 4656.

Note 1: You will only receive this stick if you have ordered the full Home Access bundle i.e.

laptop and connectivity. If you have ordered the hardware only bundle you will not receive this stick.

Fig. 1 Connectivity items

Contents

Section 1: What should I receive in the box?.......................................................................... p.3

Section 2: **IMPORTANT NOTES TO READ BEFORE USING COMPUTER**........................ p.4

Power up........................................................................................................................... p.4

2.1 E-safety advice............................................................................................................ p.4

2.2 Content lock................................................................................................................ p.5

Section 3: Setting up your new computer.......................................................................... p.6

3.1 How do I connect and start-up my computer?........................................................... p.6

3.2 How do I connect to the internet?............................................................................... p.8

3.3 Connecting to the internet.......................................................................................... p.10

3.4 What software is supplied with my computer?.......................................................... p.12

Section 4: Managing your settings.................................................................................... p.13

4.1 Setting up the parent account.................................................................................... p.13

4.2 Net Intelligence.......................................................................................................... p.15

4.3 Security Essentials Anti-virus.................................................................................... p.16

Section 5: Further help and support................................................................................. p.18

5.1 How do I action a system recovery?........................................................................... p.18

5.2 XMA Technical helpline details.................................................................................. p.19

Section 6: Returns policy.................................................................................................. p.20

Section 7: Re-instatement Service................................................................................... p.20

Section 8: Glossary of terms............................................................................................. p.23

– Please read these before using your laptop. Understanding these terms will make setting up your laptop easier.

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Section 2: **IMPORTANT NOTES TO READ BEFORE USING COMPUTER**

Power up

When setting up your laptop, we strongly advise you plug your laptop in rather than relying on battery power. If you do not do this and your battery power runs out you may have to re-do some of your set-up.

Due to the nature of the e-safety software installed on your system, and in order to protect you from unacceptable content, you will experience a delay when starting your machine and then connecting to the internet, after start up, as communication takes place between your new computer and the internet. During this period, you will not be able to access any websites until the communication has ended. Please be patient with this process – it is not a technical fault, and cannot be rectied by our helpdesk support team.

2.1 E-safety advice

The internet is such an important part of children’s lives these days. It opens up so many educational and social opportunities, giving them access to, quite literally, a world of information and experiences.

Whether on a computer at school, a laptop at home, a games console or mobile phone, children and young people are increasingly accessing the internet whenever they can and wherever they are.

As you would protect your child in the real world, you will want to make sure that they are safe whatever they are doing. Like learning to cross the road, online safety skills are skills for life. If your child understands the risks and can make sensible and informed choices online, they can get the most from the internet and stay safe whilst doing so – particularly from those people who might seek them out to harm them.

So, how can you protect your child online?

We have setup this computer to give protection to your child’s internet browsing using Net Intelligence – allowing you to manage what your child can do on the computer. You can dictate which websites your child can visit and when.

The tools we have provided aren’t entirely foolproof however, and it still requires that you get involved with your child to ensure that they remain safe.

We recommend that you have a look at a website such as: www.thinkuknow.co.uk which gives good advice on general internet safety as well providing further information and guides to support your family.

XMA technical helpline: 0844 335 2234

2.2 Content lock

As part of your connectivity package, T-Mobile have developed a content lock system to help prevent under 18s from accessing unmoderated and 18-rated material. T-Mobile content lock is installed on your T-Mobile Mobile Broadband USB stick – so should an under 18 use T-Mobile connectivity in another computer, ltering will still be provided.

This service is provided free of charge, in addition to the NetIntelligence software, which is installed on the computer you have purchased from XMA. This gives you total protection in all eventualities however should you choose to, content lock can be removed.

What material does it block?

Content lock prevents access to 18-rated material and unmoderated content from the internet and T-Zones as well as third party short codes.

18-rated material means content involving gambling, dating, visual material of a sexual nature, adult only content.

Content lock also prevents access to unmoderated content which means social networking sites, user generated content, chat rooms

How to remove content lock

If you’re over 18, you can remove content lock in 2 minutes – T-Mobile just need your credit card details or name and address so they can verify your age (it won’t cost you anything).

You can conrm your age by:

• Trying to access a blocked site and entering your details when asked.

• Visiting a T-Mobile store to have content lock removed. You must have one of the following to prove your age:

- PASS card

- Driving license

- Passport

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3. The DC IN light on the system indicators will glow green. If the AC adaptor is

either faulty, not connected or not switched on at the wall socket then no light will be shown.

XMA technical helpline: 0844 335 2234

Section 3: Setting up your new computer

The following instructions will allow you to quickly and easily setup your new Home Access (HA) computer bundle. Please take the time to read these instructions.

3.1 How do I connect and start-up my computer?

1. Connect the mains lead into the AC adaptor as shown in Fig. 2

and then plug the mains lead into the wall socket.

Fig. 2

2. Connect the AC adapter to the computer as shown in Fig. 3. For your reference the AC socket is on the left hand side of the laptop. Switch on the power at the wall socket.

Fig. 3

10 Simple steps to look after your new laptop

1. Keep all liquids away from your laptop.

2. Keep food away from your laptop. Crumbs can fall between the keys and invite bugs

that may hibernate in your laptop and also the keys will not function correctly.

3. Always have clean hands when using your laptop. Having dirty or greasy hands can cause the keys to wear down quicker and can cause disruption to the touchpad.

4. Protect your LCD screen, do not place items on your keyboard as people often forget they have put them there and then close the lid. In most cases this will crack the screen.

5. Hold and lift the laptop by the base and not the screen, carrying it by the screen can cause damage to the hinges and too much pressure on the screen can cause it to crack.

6. Do not pull on the power cord; tugging it can cause internal damage. Make sure the cable is not obstructing pathways to prevent accidents such as tripping.

7. Always remember to look at the symbol on the laptop when plugging accessories in such as a mouse etc. Plugging cables into the wrong port can damage the ports.

8. Do not leave your laptop in sight of windows. Make sure they are locked out of sight.

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