Sharp MX-M7570, MX-M6570 User Manual

Useful Tips

Troubleshooting

Click the icon of the function you want to know more about.

Common Copier Printer

Fax Image Send Document Filing

Preface

ABOUT THIS GUIDE

This guide provides information about how to use the machine and what to do when a problem occurs.
If you encounter a problem, check this guide before calling a support c

Please note

• This guide assumes that the persons who install and use this product have a working knowledge of their computer
and web browser.

• For information on your operating system or web browser, please
guide, or the online Help function.

• The explanations of screens and procedures are primarily for Internet Explorer
vary depending on the version of the operating system or the software application.

• Wherever "MX-xxxx" appears in this guide, please

• Considerable care has been taken in preparing this manual. If you have
please contact your dealer or nearest authorized service representative.

• This product has undergone strict quality control and inspection pro
problem is discovered, please contact your dealer or nearest authorized service representative.

• Aside from instances provided for by law, SHARP is not respon
product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any
damage that occurs due to use of the product.

substitute your model name for "xxxx".

enter.

refer to your operating system guide or web browser

®

on Windows® 10. The screens may

any comments or concerns about the manual,

cedures. In the unlikely event that a defect or other

sible for failures occurring during the use of the

Warning

• Reproduction, adaptation or translation of the contents of the manual without prior written permission is prohibited,
except as allowed under copyright laws.

• All information in this manual is subject to change without notice.

Illustrations and the operation panel and touch panel shown in this manual

The peripheral devices are generally optional, however, some models include certain peripheral devices as standard
equipment.
The explanations in this manual assume that a paper drawer is installed on the MX-M7570.
The explanations in this manual are based on American Eng
For some functions and procedures, the explanations assume th

The display screens, messages, and key names shown in the manual may differ from those on the actual machine
due to product improvements and modifications.

lish and

the North American version of the software.

at devices other than the above are installed.

2

CONTENTS

ABOUT THIS GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Copying Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Fax Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Image Send Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Document Filing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Useful Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

If the problem persists after you follow the instructions in this guide…

If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main
power switch to the " " position. Wait at least 10 seconds and then turn the main power switch to the " " position.
After the main power indicator colo

When the background color of the job status display at the upper right corner of the touch panel is not gray, do not switch off
the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received
to be lost.

r changes to green, press the [POWER] button.

3

Touch panel

Main power indicator

[Power] button

[Power Save]
button/Indicator

[Home Screen] key

LAN connector

USB port
(A type)

Main power switch

Extension phone
jack (TEL)

Telephone line
jack (LINE)

OPERATION PANEL

Motion sensor

USB port
(A type)

USB port
(B type)

Service-only
connector

NFC touch point area

General Problems

Points to Keep in Mind

For a checklist of general problems, refer to "CHECK LIST (page 9)".

Power and connector positions

4

General Problems

Do not exceed the
indicator line

Align the edges and place
face up Insert all the way in

Adjust to the original size

If the original has a fold, straighten the fold before
placing. (This prevents original misfeeds and incorrect
detection of the original size)

Place the original in the back left corner.
If the original has a fold, straighten the fold before placing. (This prevents original misfeeds and incorrect detection of the
original size)

Mark

Platen Scale

Automatic Document Feeder

If the original is stapled, be sure to remove the staples and
fan the pages well before placing. (This is to prevent
misfeeding and tearing of the original, and to prevent torn
fragments of the original from remaining in the feeder.)

Document glass

Original size detector

Placing the original

5

General Problems

Tray 1

Tray 3

Tray 4

Tray 2

Tray 5
(Large capacity tray (MX-LC19))

When a large capacity tray is installed

Bypass
Tray

Tray 1/2

Fan the paper

Fan the paper well
before loading it. If the
paper is not fanned,
multiple sheets may
feed at once and
cause a misfeed.

Tray 3/4

Large capacity tray (MX-LC18)

Indicator line

The paper must not exceed the
maximum number of sheets and must
not be higher than the indicator line.

Tray 5
(Large capacity tray (MX-LC18))

Loading paper

1 2 3

1 2 3

1

2 3

6

General Problems

1 2 3

2 3 4

1

Bypass tray (on the machine)

Large capacity tray (MX-LC19)

Do not insert your hand into the
space inside the paper table
when you load paper.

Do not insert spare paper or
objects into the space inside
the tray.

Load the paper with the print side
facing down.

7

General Problems

How to clean the automatic document feeder and document glass

How to clean the bypass feed roller

Position of staple replacement and
staple jam explanation label

Discarding punch waste

Bypass feed roller

Toner cartridge

Waste toner box

●Inner Finisher

●Finisher/Saddle Stitch Finisher

●

Finisher (large stacker)/Saddle Stitch Finisher (large stacker)

●Finisher (large stacker)/Saddle Stitch Finisher (large stacker)

●Finisher/Saddle Stitch Finisher

Removing a toner
cartridge

Maintenance

8

General Problems

CHECK LIST

?

Problem Check Page

I CAN'T USE A PARTICULAR
FUNCTION OR PERIPHERAL DEVICE

I DON'T KNOW HOW TO CHECK THE
TOTAL NUMBER OF PAGES USED

THE OPERATION PANEL CANNOT
BE USED

THE MOTION SENSOR DOES NOT
RESPOND CORRECTLY

PRINTING IS NOT POSSIBLE OR
STOPS DURING A JOB

THE ORIGINAL SIZE IS NOT
AUTOMATICALLY SELECTED OR
THE WRONG SIZE IS SELECTED

THE DISPLAYED BYPASS TRAY
PAPER SIZE IS NOT CORRECT

THE ORIGINAL MISFEEDS
(AUTOMATIC DOCUMENT FEEDER)

THE PAPER MISFEEDS

Have functions been disabled by the administrator? 12

Hold down the [Home Screen] key. 12

You can check in the status of setting mode. 12

Is the main power indicator lit? 12

Did you just power on the machine? 12

Is the [Power Save Mode] button blinking? 12

Is a cover open or a device separated from the machine? 12

Did login fail three times in a row? 13

Does a message appear indicating that Auto Login failed? 13

Does the message "Call for service. Code:xx-xx*." appear in the touch panel?

Is the motion sensor disabled? 13

Is there are problem in the installation location or installation environment?

Is the detection range set correctly? 14

Is a tray out of paper? 14

Is the machine out of toner? 14

Has a paper misfeed occurred? 14

Is the output tray full? 14

Is the waste toner box full? 14

Are restrictions placed on the trays that can be used in each mode
(copy, print, image send, and document filing)?

Is the original curled or folded? 15

Did you place an original smaller than A5 (5-1/2" x 8-1/2") size? 15

Is an original of the A5 (5-1/2" × 8-1/2") size set to landscape (A5R
size)?

Do the bypass tray guides match the width of the loaded paper? 15

Is too much paper loaded into the document feeder tray? 15

Is the original a long original? 15

Is the original on thin paper? 15

Is a torn piece of paper remaining in the machine? 16

Is too much paper loaded in the tray? 16

Are multiple sheets feeding at once? 16

Are you using paper that is not within the specifications? 16

Are the bypass tray guides adjusted to the width of the paper? 16

Is the bypass tray extension guide pulled out? 16

Is the bypass feed roller dirty? 16

Is A5 (5-1/2" x 8-1/2") size paper loaded? 16

Is the paper size specified? 16

Did you add paper to the bypass tray? 16

Are you using punched paper? 16

Are you using label sheets that cannot be used? 16

Remove the paper, turn it over, and reload it. Using a different paper
type may solve the problem.

13

13

14

15

16

9

General Problems

?

Problem Check Page

PAPER DOES NOT FEED FROM
THE PAPER TRAY

I DON'T KNOW HOW TO CHANGE
THE PAPER SIZE

THE OUTPUT IS NOTICEABLY
CURLED AND UNEVEN

THE IMAGE IS SKEWED ON THE
PAPER

LINES APPEAR IN THE SCANNED
IMAGE

SMUDGES APPEAR ON PRINTED
OUTPUT

WHEN PRINTING ON THICK PAPER,
THE PRINT RESULT IS DIRTY FROM
THE 2ND PAGE ON

I DON'T KNOW HOW TO CHANGE
THE OUTPUT TRAY

PART OF THE IMAGE IS CUT OFF

PRINTING TAKES PLACE ON THE
WRONG SIDE OF THE PAPER

A COVER OR INSERT IS NOT
PRINTED ON THE SPECIFIED
PAPER

THE CONNECTED USB DEVICE
CANNOT BE USED

THE FINISHER/SADDLE FINISHER
DOES NOT OPERATE

STAPLING DOES NOT TAKE PLACE
(INCLUDING SADDLE STITCH)

PUNCHING DOES NOT TAKE
PLACE

THE STAPLING POSITION OR
PUNCH POSITION IS NOT
CORRECT

Is the paper loaded correctly into the paper tray? 17

Has the tray been prohibited in some modes (copy, print, fax, image
send, document filing)?

Set the paper size used in each tray in the tray settings. 17

Remove the paper, turn it over, and reload it. Using a different paper
type may solve the problem.

Is too much paper loaded into the bypass tray? 18

Are the bypass tray guides adjusted to the width of the paper? 18

Are the original guides adjusted to the width of the paper? 18

Are the scanning areas of the document glass or automatic document
feeder dirty?

Is the bypass feed roller dirty? 18

Are you using paper that is not within the specifications? 18

Are you printing on pre-punched paper? 18

Does a message appear indicating the need for maintenance? 18

Remove the paper, turn it over, and reload it. Using a different paper
type may solve the problem.

Has the paper type been set correctly? 19

Did you change the output tray? 19

Has the correct paper size been set? 19

Was the original placed in the correct position? 19

Is the paper loaded with the print side facing in the correct direction? 20

Has the paper type been set correctly? 20

Is the USB device compatible with the machine? 20

Is the connected USB device recognized correctly? 20

Is the format of the USB memory device FAT32? 20

Are you using a USB memory device with a capacity of more than 32
GB?

Does a message appear indicating that you need to remove paper from
the stapler compiler?

Have functions been disabled by the administrator? 21

Does a message appear instructing you to check the staple unit? 21

Does a message appear instructing you to add staples? 21

Is a different width of paper mixed in? 21

Are there more sheets than can be stapled at once? 21

Is a paper size that cannot be stapled included in the print job? 21

Is the paper type setting of the tray selected in the printer driver set to a
paper type that cannot be stapled?

Does a message appear instructing you to check the punch module? 22

Is a different size of paper mixed in? 22

Is a paper size that cannot be punched included in the print job? 22

Is the tray selected in the printer driver set to a paper type that cannot
be punched?

Is the stapling position setting correctly? 22

Are the punching positions setting correctly? 22

Is the original placed face up or face down correctly? (In use of inserter) 22

17

17

18

18

20

21

21

22

10

General Problems

?

Problem Check Page

FOLDING DOES NOT TAKE PLACE

THE FOLD POSITION IS NOT
CORRECT

PREVIEW IMAGES OR THUMBNAIL
IMAGES DO NOT APPEAR

THE TOUCH PANEL DISPLAY IS
DIFFICULT TO VIEW

YOU WERE LOGGED OUT
WITHOUT LOGGING OUT
YOURSELF

I DON'T KNOW WHERE THE IP
ADDRESS SETTING IS

I DON'T KNOW HOW TO CHANGE
THE BACKGROUND COLOR OF
THE HOME SCREEN

I DON'T KNOW HOW TO ADD A
SHORTCUT TO OR DELETE A
SHORTCUT FROM THE HOME
SCREEN

I DON'T KNOW HOW TO RESTORE
THE LARGE TEXT SETTING TO ITS
ORGINAL STATE

I DON'T KNOW HOW TO ADJUST
THE TIME THE MACHINE ENTERS
ENERGY SAVE MODE

I FORGOT THE ADMINISTRATOR
PASSWORD

I DON'T KNOW WHOM TO
CONTACT FOR MAINTENANCE
AND SERVICE

Did the administrator enable the [Disabling of Duplex] setting? 23

Are you using a paper type that has a specific front and reverse side? 23

Is the original placed face up or face down correctly? 23

Are there a number of jobs waiting to be executed? 23

Is the brightness properly adjusted? 23

Did Auto Clear activate? 24

The IP address is set in the Network Settings of Setting mode. 24

You can change the background color in "MFP Display Pattern Setting". 24

You can change a shortcut in "Edit Home". 25

Is large text mode enabled in the home screen? 25

Set the time the machine enters energy save mode in the Energy Save
settings of setting mode.

Was the administrator password changed from the factory default
setting?

Please check the customer support information. 26

25

26

11

General Problems

?

!

?!?

!

I CAN'T USE A PARTICULAR FUNCTION OR
PERIPHERAL DEVICE

Check Solution

Have functions been disabled by the
administrator?

■ Check with your administrator.
Some functions may have been disabled in the setting mode. When user
authentication is enabled, the functions that you can use may be restricted in
your user settings.

I DON'T KNOW HOW TO CHECK THE TOTAL
NUMBER OF PAGES USED

Check Solution

Hold down the [Home Screen] key. ■ When you hold down the [Home Screen] key, a message showing the total page

usage and toner level will appear.

You can check in the status of setting
mode.

■ [Total Count] appears in the [Status] of setting mode. You can check the total
pages used from this item.

THE OPERATION PANEL CANNOT BE USED

Check Solution

Is the main power indicator lit? ■ If the main power indicator is not lit up, turn the machine's power on.

Make sure that the power plug is firmly inserted in the power outlet, switch the
main power switch to the " " position.

Did you just power on the machine? ■ Wait until a message appears indicating that the machine is ready.

After the [Power] button is turned on, the machine requires some time to
complete warmup operation. During warmup operation, functions can be
selected, but a job cannot be run.

Is the [Power Save Mode] button
blinking?

Is a cover open or a device separated
from the machine?

■ Auto Power Shut-Off mode has activated. To return the machine to normal
operation, press the [Power Save Mode] button. For more information, see the
"User's Manual" .

■ Read the message and take appropriate actions.
A warning message will appear when a cover is open or a device is separated
from the machine.

12

General Problems

!

?

!

Check Solution

Did login fail three times in a row? ■ After operation unlocks, log in using the correct user information.

When [A Warning when Login Fails] is enabled in the setting mode and login fails
3 times in a row, a warning will be displayed and user authentication operation
will lock for 5 minutes.
(If you do not know your user information, contact your administrator.)

 "Settings" → [User Control] → [Default Settings]

→ [A Warning when Login Fails]

Does a message appear indicating
that Auto Login failed?

Does the message "Call for service.
Code:xx-xx*." appear in the touch
panel?
*Letters and numbers appear in xx-xx.

THE MOTION SENSOR DOES NOT RESPOND
CORRECTLY

■ Check with your administrator.
Auto Login failed due to network or other problems. If you are the administrator,
tap the [Administrator Password] key, log in as an administrator, and temporarily
change the auto login settings in the setting mode. (Restore the changed settings
to their original state after the problems have been solved.)

■ Turn on the machine power again.

■ Make sure that the background color of the job status display at the upper right

corner of the touch panel is gray, and press the [Power] button and then turn the
main power switch to the " " position. Waiting at least 10 seconds and then
turn the main power switch to the " " position.

■ If the message still appears after switching the [Power] button and the main
power switch off and on several times, it is likely that a failure has occurred that
requires service. In this event, stop using the machine, unplug the power plug,
and contact your dealer or nearest SHARP Service Department. (When
contacting your dealer or nearest SHARP Service Department, inform them of
the displayed error code.)

Check Solution

Is the motion sensor disabled? ■ Select [Motion Sensor Mode] in "Settings (administrator)" - [System

Settings]→[Energy Save]→[Eco Setting]→[Sleep Mode Power Level] or "Settings
(administrator)" - [Initial Installation Settings]→[Sleep Mode Power Level].

Is there are problem in the installation
location or installation environment?

■ Check the installation location and installation environment.
The motion sensor may not operate correctly in the conditions below.

• An object is in front of the motion sensor

• There are scratches or dirt on the motion sensor cover

• The motion sensor is directly exposed to sunlight or air flow

• The motion sensor is damaged

• There is a source of heat such as a heater nearby

• An object is moving in the detection range

13

General Problems

!

Motion sensor

Near Far

?

!

Check Solution

Is the detection range set correctly? ■ Adjust the detection range.

PRINTING IS NOT POSSIBLE OR STOPS DURING
A JOB

Check Solution

Is a tray out of paper? ■ Add paper as instructed by the message in the touch panel.

Is the machine out of toner? ■ Replace the toner cartridge.

■ Maintenance (page 8)

Has a paper misfeed occurred? ■ Remove the misfeed as instructed by the message in the touch panel.

Is the output tray full? ■ Remove the output from the tray and resume printing.

When the output tray becomes full, a detector activates and stops printing.

Is the waste toner box full? ■ Replace the waste toner box as instructed by the message in the touch panel.

Are restrictions placed on the trays
that can be used in each mode (copy,
print, image send, and document
filing)?

■ Check the settings in [Paper Tray Settings] and see if checkmarks appear in the
checkboxes of each mode ([Feeding Approved Job]).
Functions without a checkmark cannot be used for printing using that tray.
 "Settings" → [System Settings] → [Common Settings] → [Paper Settings] →

[Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]

14

General Problems

?

!

?

!

?

!

THE ORIGINAL SIZE IS NOT AUTOMATICALLY
SELECTED OR THE WRONG SIZE IS SELECTED

Check Solution

Is the original curled or folded? ■ Straighten the original.

The correct original size cannot be detected if the original is curled or folded.

Did you place an original smaller than
A5 (5-1/2" x 8-1/2") size?

Is an original of the A5 (5-1/2" ×
8-1/2") size set to landscape (A5R
size)?

THE DISPLAYED BYPASS TRAY PAPER SIZE IS
NOT CORRECT

Check Solution

Do the bypass tray guides match the
width of the loaded paper?

■ Select the original size manually.
Original sizes smaller than A5 (5-1/2" x 8-1/2") cannot be detected. When
scanning a small original on the document glass, it is convenient to place a blank
sheet of paper on top of the original which is the same size (A4 (8-1/2" x 11"), B5
(8-1/2" x 11"R), etc.) as the paper that you wish to use for printing.

■ If an original of the A5 (5-1/2" × 8-1/2") size is set to landscape (A5R size), it is
not detected automatically.

■ Set the bypass tray guides to the width of the paper.
When loading paper in the bypass tray, be sure to pull out the extension guide to
enable the paper size to be detected correctly.

THE ORIGINAL MISFEEDS (AUTOMATIC DOCUMENT
FEEDER)

Check Solution

Is too much paper loaded into the
document feeder tray?

Is the original a long original? ■ When using the automatic document feeder to scan a long original, set the scan

Is the original on thin paper? ■ Use the document glass to scan the original.

■ Make sure that the stack of paper in the tray is not higher than the indicator line.

► Placing the original (page 5)

size to [Long Size].
(Note that long originals cannot be copied using the copy function.)

If you need to use the automatic document feeder, use [Slow Scan Mode] in
[Others] to scan the original.

15

General Problems

?

!

THE PAPER MISFEEDS

Check Solution

Is a torn piece of paper remaining in
the machine?

Is too much paper loaded in the tray? ■ Reload the paper. Load no more than the maximum number of sheets and do not

Are multiple sheets feeding at once? ■ Fan the paper well before loading it.

Are you using paper that is not within
the specifications?

Are the bypass tray guides adjusted
to the width of the paper?

Is the bypass tray extension guide
pulled out?

Is the bypass feed roller dirty? ■ Clean the surface of the bypass feed roller.

Is A5 (5-1/2" x 8-1/2") size paper
loaded?

■ Follow the instructions in the touch panel to remove all paper.

exceed the indicator line.

► Placing the original (page 5)

■ Use SHARP-recommended paper.
Using paper that is for other models or special paper that is not supported may
result in misfeeds, creases, or smudges.
 - "SUPPLIES" in Start Guide
For paper that is prohibited or not recommended, see User's Manual.

■ Adjust the bypass tray guides to the width of the paper so that they slightly
contact the sides of the paper.

► Placing the original (page 5)

■ When loading large-size paper, pull out the extension guide.

► Placing the original (page 5)

► Maintenance (page 8)

■ When loading A5 (5-1/2" x 8-1/2") size paper, place the paper in the horizontal
(A5R (5-1/2" x 8-1/2"R)) orientation. (Excluding tray 1 and the bypass tray)

Is the paper size specified? ■ If you are using a non-standard size, be sure to specify the paper size.

If the size of paper loaded into a tray was changed, be sure to check the paper
size setting.
 "Settings" → [System Settings] → [Common Settings] → [Paper Settings] →

[Paper Tray Settings] → [Tray Registration]

Did you add paper to the bypass tray? ■ When adding paper, remove any paper remaining in the bypass tray, combine it

with the paper to be added, and reload as a single stack.
If paper is added without removing the remaining paper, a misfeed may occur.

Are you using punched paper? ■ When using punched paper, set the paper type to punched.

 "Settings" → [System Settings] → [Common Settings] → [Paper Settings] →

[Paper Tray Settings] → [Tray Registration]

Are you using label sheets that
cannot be used?

Remove the paper, turn it over, and
reload it. Using a different paper type
may solve the problem.

■ Labels without a carrier sheet may stick to the transfer surface and cause a
misfeed.

■ This may improve some states of paper curling.

► Placing the original (page 5)

16

General Problems

?

!

?

!

?

!

PAPER DOES NOT FEED FROM THE PAPER
TRAY

Check Solution

Is the paper loaded correctly into the
paper tray?

Has the tray been prohibited in some
modes (copy, print, fax, image send,
document filing)?

I DON'T KNOW HOW TO CHANGE THE PAPER SIZE

Check Solution

Set the paper size used in each tray in
the tray settings.

■ Set the guides to the size of the paper.
Reload the paper. Load no more than the maximum number of sheets and do not
exceed the indicator line.

► Placing the original (page 5)

■ Check the settings in [Paper Tray Settings] and see if checkmarks appear in the
checkboxes of each mode ([Feeding Approved Job]). Functions without a
checkmark cannot be used for printing using that tray.



"Settings" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]

■ The "Tray Settings" key can be found in the home screen.
Tap this key to display the tray settings screen.
Tap the tray whose paper size you want to change, select the paper type, and
then tap the [Size] tab. Select the paper size and tap the [OK] key.
If you loaded a special size of paper in the bypass tray, tap the [Direct Entry] key
after tapping the [Size] tab, enter the paper size manually, and tap the [Execute] key.

THE OUTPUT IS NOTICEABLY CURLED AND UNEVEN

Check Solution

Remove the paper, turn it over, and
reload it. Using a different paper type
may solve the problem.

■ This may improve some states of paper curling.

► Placing the original (page 5)

17

General Problems

?

!

?

!

?

!

THE IMAGE IS SKEWED ON THE PAPER

Check Solution

Is too much paper loaded into the
bypass tray?

Are the bypass tray guides adjusted
to the width of the paper?

Are the original guides adjusted to the
width of the paper?

■ Reload the paper. Load no more than the maximum number of sheets and do not
exceed the indicator line.
The maximum number of sheets varies depending on the paper type setting.

■ Adjust the bypass tray guides to the width of the paper so that they slightly
contact the sides of the paper.

■ Adjust the original guides to the width of the paper.

LINES APPEAR IN THE SCANNED IMAGE

Check Solution

Are the scanning areas of the
document glass or automatic
document feeder dirty?

Is the bypass feed roller dirty? ■ Clean the surface of the bypass feed roller.

■ Clean the scanning areas of the document glass or automatic document feeder.

► Maintenance (page 8)

► Maintenance (page 8)

SMUDGES APPEAR ON PRINTED OUTPUT

Check Solution

Are you using paper that is not within
the specifications?

Are you printing on pre-punched
paper?

Does a message appear indicating the
need for maintenance?

Remove the paper, turn it over, and
reload it. Using a different paper type
may solve the problem.

■ Use SHARP-recommended paper.
Using paper that is for other models or special paper that is not supported may
result in misfeeds, creases, or smudges.
 - "SUPPLIES" in Start Guide

■ Take care that the image does not overlap the punch holes.
If the printed image overlaps the punch holes, smudges may appear on the
reverse side of the paper following 1-sided printing, or on both sides following
2-sided printing.

■ Contact your dealer or nearest SHARP Service Department as soon as possible.

■ This may improve some states of paper curling.

► Placing the original (page 5)

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General Problems

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WHEN PRINTING ON THICK PAPER, THE PRINT
RESULT IS DIRTY FROM THE 2ND PAGE ON

Check Solution

Has the paper type been set
correctly?

■ Set the correct paper type in the tray settings. Make sure that the following did
not occur:

• When using heavy paper, change the paper type in the tray settings to Heavy.

(The image may disappear if rubbed.)

• Paper other than heavy paper is being used, but heavy paper is selected in the

tray settings. (This may cause creases and misfeeds.)



"Settings" → [System Settings] → [Common Settings] → [Paper Settings] →
[Paper Tray Settings] → [Tray Registration]

I DON'T KNOW HOW TO CHANGE THE OUTPUT TRAY

Check Solution

Did you change the output tray? ■ When copying, you can select the output tray in normal mode. Tap [Output] in the

base screen of normal mode. You can set the output tray in the screens.
When printing, you can select the output tray in the printer driver. Click the
[Finishing] tab in the printer driver, and select the output tray in [Output Tray].
The output tray is fixed and cannot be changed when some copy or print settings
are selected. Some copy or print settings may be canceled when you change the
output tray.

PART OF THE IMAGE IS CUT OFF

Check Solution

Has the correct paper size been set? ■ If you are using a non-standard size, be sure to specify the paper size.

If the size of paper loaded into a tray was changed, be sure to check the paper
size setting.



"Settings" → [System Settings] → [Common Settings] → [Paper Settings] →
[Paper Tray Settings] → [Tray Registration]

Was the original placed in the correct
position?

■ If you are using the document glass, be sure to place the original in the far left
corner of the document glass.

► Placing the original (page 5)

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General Problems

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PRINTING TAKES PLACE ON THE WRONG SIDE
OF THE PAPER

Check Solution

Is the paper loaded with the print side
facing in the correct direction?

A COVER OR INSERT IS NOT PRINTED ON THE
SPECIFIED PAPER

Check Solution

Has the paper type been set
correctly?

■ Make sure that the print side of paper is facing in the correct direction.

• Trays 1 to 4:

Place the paper with the print side face up.*

• Bypass Tray, Tray 5:

Place the paper with the print side face down.*
* When the paper type is "Pre-Printed" or "Letter Head", load the paper in the
opposite way.
(Except when [Disabling of Duplex] is enabled in the setting mode (administrator).
For information about the setting mode, consult your administrator.)

■ Set the correct paper type for the tray that contains the paper specified for the
cover or insert.
If the paper type set for the cover or insert is not the same as the paper type set
for the tray, paper will be fed from a different tray.



"Settings" → [System Settings] → [Common Settings] → [Paper Settings] →
[Paper Tray Settings] → [Tray Registration]

THE CONNECTED USB DEVICE CANNOT BE USED

Check Solution

Is the USB device compatible with the
machine?

Is the connected USB device
recognized correctly?

Is the format of the USB memory
device FAT32?

Are you using a USB memory device
with a capacity of more than 32 GB?

■ Ask your dealer if the device is compatible with the machine.
USB devices that are not compatible with the machine cannot be used.

■ When a USB device is connected to the machine and correctly recognized, an
icon ( ) will appear at the top of the touch panel. If it is not recognized, connect
it once again.

■ Check the file format of the USB memory device.
If the format of the USB memory device is other than FAT32, use your PC to
change the format to FAT32.

■ Use a 32 GB or less USB memory device.

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General Problems

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THE FINISHER/SADDLE FINISHER DOES NOT
OPERATE

Check Solution

Does a message appear indicating
that you need to remove paper from
the stapler compiler?

Have functions been disabled by the
administrator?

■ Remove all remaining paper from the stapler compiler.

■ Check with your administrator.

Some functions may have been disabled in the setting mode.

STAPLING DOES NOT TAKE PLACE (INCLUDING
SADDLE STITCH)

Check Solution

Does a message appear instructing
you to check the staple unit?

Does a message appear instructing
you to add staples?

Is a different width of paper mixed in? ■ To perform mixed size stapling, using paper of the same width and select the

■ Remove jammed staples.

► Maintenance (page 8)

■ Replace the staple cartridge.
Do not forget to replace the staple case.

► Maintenance (page 8)

[Same Width] setting.
Stapling is not possible when paper of different widths are mixed together. When
copying, select [Same Width] for [Mixed Size Original] in [Others].

Are there more sheets than can be
stapled at once?

Is a paper size that cannot be stapled
included in the print job?

Is the paper type setting of the tray
selected in the printer driver set to a
paper type that cannot be stapled?

■ For the maximum number of sheets that can be stapled, see "SPECIFICATIONS"
in Start Guide.

■ For paper sizes that can be stapled, see "SPECIFICATIONS" in Start Guide.

■ You must check the paper types that are set on the machine, and select a paper

tray that is set to paper* that can be used for staple printing.
Click the [Tray Status] button in [Paper Source] tab of the printer properties
window and check the paper type setting of each tray.
*Stapling is not possible on labels, tab paper, glossy paper, transparency film, or
envelopes. In addition, if "Disable Staple" is selected in the user type, stapling will
not be possible.

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