Sharp MX 3070, MX 4070N, MX 3570 Troubleshooting Manual

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Page 1

Troubleshooting

Click the icon of the function you want to know more about.

Common Copier Printer

Fax Image Send Document Filing

Page 2

Preface

ABOUT THIS GUIDE

This guide provides information about how to use the machine and what to do when a problem occurs. If you encounter a problem, check this guide before calling a support center.

Please note

• This guide assumes that the persons who install and use this product have a working knowledge of their computer and web browser.

• For information on your operating system or web browser, please refer to your operating system guide or web browser guide, or the online Help function.

• The explanations of screens and procedures are primarily for Internet Explorer® on Windows® 8. The screens may vary depending on the version of the operating system or the software application.

• Wherever "MX-xxxx" appears in this guide, please substitute your model name for "xxxx".

• Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual, please contact your dealer or nearest authorized service representative.

• This product has undergone strict quality control and inspection procedures. In the unlikely event that a defect or other problem is discovered, please contact your dealer or nearest authorized service representative.

• Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any damage that occurs due to use of the product.

Warning

• Reproduction, adaptation or translation of the contents of the manual without prior written permission is prohibited, except as allowed under copyright laws.

• All information in this manual is subject to change without notice.

Page 3

CONTENTS

ABOUT THIS GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Copying Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Image Send . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Document Filing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

If the problem persists after you follow the instructions in this guide…

If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main power switch to the " After the main power indicator color changes to green, press the [POWER] button.

When the background color of the job status display at the upper right corner of the touch panel is not gray, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

" position. Wait at least 10 seconds and then turn the main power switch to the " " position.

Page 4

Fax reception / data indicator

Touch panel

Main power indicator

Power switch

Error indicator

[Power Save Mode] button/Indicator

[Home Screen] key

LAN connector

LAN connector (A type)

Main power switch

Extension telephone jack (TEL)

Line jack (LINE)

OPERATION PANEL

Person sensor

General Problems

Points to Keep in Mind

For a checklist of general problems, refer to "CHECK LIST (page 7)".

Power and connector positions

Page 5

General Problems

Do not exceed the indicator line

Align the edges and place face up Insert all the way in

Adjust to the original size

If the original has a fold, straighten the fold before placing. (This prevents original mismfeeds and incorrect detection of the original size)

●Automatic Document Feeder

●Document glass

Place the original in the back left corner. If the original has a fold, straighten the fold before placing. (This prevents original misfeeds and incorrect detection of the original size)

Mark

Platen Scale

Original size detection plate

●Paper tray

Fan the paper well before loading it.

Set the guides to the size of the paper.

The paper must not exceed the indicator line.

●Bypass tray

Pull the extension guide all the way out.

Load the paper with the print side facing down.

Set the bypass tray guides to the width of the paper.

Is the original placed correctly?

Is the paper loaded correctly?

Placing the original and adding paper

Page 6

General Problems

How to clean the automatic document feeder and document glass

How to clean the bypass feed

Position of staple replacement and staple jam explanation label

Discarding punch waste

Paper feed roller

Bypass feed roller

Toner cartridge

Toner container

●Inner finisher

●Finisher

●Saddle stitch finisher

●Inner finisher

●Saddle stitch finisher

●Finisher

Removing a toner cartridge

Maintenance

Page 7

General Problems

CHECK LIST

Alert Message Check Page

I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE

I DON'T KNOW HOW TO CHECK THE TOTAL NUMBER OF PAGES USED

THE OPERATION PANEL CANNOT BE USED

PRINTING IS NOT POSSIBLE OR STOPS DURING A JOB

I DON'T KNOW HOW TO PROHIBIT COLOR PRINTING

THE ORIGINAL SIZE IS NOT AUTOMATICALLY SELECTED OR THE WRONG SIZE IS SELECTED

THE DISPLAYED BYPASS TRAY PAPER SIZE IS NOT CORRECT

THE ORIGINAL MISFEEDS (AUTOMATIC DOCUMENT FEEDER)

THE PAPER MISFEEDS Is a torn piece of paper remaining in the machine?

PAPER DOES NOT FEED FROM THE PAPER TRAY

I DON'T KNOW HOW TO CHANGE THE PAPER SIZE

Have functions been disabled by the administrator?

Hold down the [Home Screen] key.

You can check in the status of setting mode.

Is the main power indicator lit?

Did you just power on the machine?

Is the [Power Save Mode] button blinking?

Is a cover open or a device separated from the machine?

Did login fail three times in a row?

Does a message appear indicating that Auto Login failed?

Does the message "Call for service. Code:xx-xx*." appear in the touch panel?

Is a tray out of paper?

Is the machine out of toner?

Has a paper misfeed occurred?

Is the output tray full?

Is the toner collection container full?

Are restrictions placed on the trays that can be used in each mode(copy, print, image send, and document filing)?

You can prohibit color printing in User Control.

For copy mode, you can set copying to black & white priority. For printing mode, you can set printing to black & white priority in the printer driver settings.

Is the original curled or folded?

Did you place an original smaller than 5-1/2" x 8-1/2" (A5) size?

Is the extension guide pulled out?

Is too much paper loaded into the document feeder tray?

Is the original a long original?

Is the original on thin paper?

Is too much paper loaded in the tray?

Are multiple sheets feeding at once?

Are you using paper that is not within the specifications?

Has the paper in the tray absorbed moisture?

Are the bypass tray guides adjusted to the width of the paper?

Is the bypass tray extension guide pulled out?

Is the bypass feed roller dirty?

Is 5-1/2" x 8-1/2" (A5) size paper loaded?

Is the paper size specified?

Did you add paper to the bypass tray?

Is the paper loaded correctly into the paper tray?

Has the tray been prohibited in some modes (copy, print, fax, image send, document filing)?

Set the paper size used in each tray in the tray settings.

Page 8

General Problems

Alert Message Check Page

THE IMAGE IS SKEWED ON THE PAPER

LINES APPEAR IN THE SCANNED IMAGE

SMUDGES APPEAR ON PRINTED OUTPUT

WHEN PRINTING ON THICK PAPER, THE PRINT RESULT IS DIRTY FROM THE 2ND PAGE ON

I DON'T KNOW HOW TO CHANGE THE OUTPUT TRAY

PART OF THE IMAGE IS CUT OFF Has the correct paper size been set?

PRINTING TAKES PLACE ON THE WRONG SIDE OF THE PAPER

A COVER OR INSERT IS NOT PRINTED ON THE SPECIFIED PAPER

THE CONNECTED USB DEVICE CANNOT BE USED

THE FINISHER/SADDLE FINISHER DOES NOT OPERATE

STAPLING DOES NOT TAKE PLACE(INCLUDING SADDLE STITCH)

PUNCHING DOES NOT TAKE PLACE

THE STAPLING POSITION OR PUNCH POSITION IS NOT CORRECT

FOLDING DOES NOT TAKE PLACE Did the administrator enable the [Disabling of Duplex] setting?

PREVIEW IMAGES OR THUMBNAIL IMAGES DO NOT APPEAR

Is too much paper loaded into the bypass tray?

Are the bypass tray guides adjusted to the width of the paper?

Are the original guides adjusted to the width of the paper?

Are the scanning areas of the document glass or automatic document feeder dirty?

Is the bypass feed roller dirty?

Did you clean the main charger of the photoconductive drum?

Did you clean the PT charger of the primary transfer belt?

Did you clean the laser unit?

Are you using paper that is not within the specifications?

Are you printing on pre-punched paper?

Does a message appear indicating the need for maintenance?

Has the paper type been set correctly?

Is the output tray specified?

Was the original placed in the correct position?

Is the paper loaded with the print side facing in the correct direction?

Has the paper type been set correctly?

Is the USB device compatible with the machine?

Is the connected USB device recognized correctly?

Is the format of the USB memory device FAT32?

Are you using a USB memory device with a capacity of more than 32 GB?

Does a message appear indicating that you need to remove paper from the stapler compiler?

Have functions been disabled by the administrator?

Does a message appear instructing you to check the staple unit?

Does a message appear instructing you to add staples?

Is a different width of paper mixed in?

Are there more sheets than can be stapled at once?

Is a paper size that cannot be stapled included in the print job?

Is the paper type setting of the tray selected in the printer driver set to a paper type that cannot be stapled?

Does a message appear instructing you to check the punch module?

Is a different size of paper mixed in?

Is a paper size that cannot be punched included in the print job?

Is the tray selected in the printer driver set to a paper type that cannot be punched?

Is the stapling position set correctly?

Are the punching positions set correctly?

Are you using a paper type that has a specific front and reverse side?

Are there a number of jobs waiting to be executed?

Page 9

General Problems

?!?

Alert Message Check Page

THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW

YOU WERE LOGGED OUT WITHOUT LOGGING OUT YOURSELF

I DON'T KNOW WHERE THE IP ADDRESS SETTING IS

I DON'T KNOW HOW TO CHANGE THE BACKGROUND COLOR OF THE HOME SCREEN

I DON'T KNOW HOW TO ADD A SHORTCUT TO OR DELETE A SHORTCUT FROM THE HOME SCREEN

I DON'T KNOW HOW TO RESTORE THE LARGE TEXT SETTING TO ITS ORGINAL STATE

I DON'T KNOW HOW TO ADJUST THE TIME THE MACHINE ENTERS ENERGY SAVE MODE

I FORGOT THE ADMINISTRATOR PASSWORD

I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE

Is the brightness properly adjusted?

Did Auto Clear activate?

The IP address is set in the Network Settings of Setting mode.

You can change the background color in "MFP Display Pattern Setting".

You can change a shortcut in "Edit Home".

Is large text mode enabled in the home screen?

Set the time the machine enters energy save mode in the Energy Save settings of setting mode.

Was the administrator password changed from the factory default setting?

Please check the customer support information.

I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE

Check Solution

Have functions been disabled by the administrator?

■ Check with your administrator. Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings.

I DON'T KNOW HOW TO CHECK THE TOTAL NUMBER OF PAGES USED

Check Solution

Hold down the [Home Screen] key. ■ When you hold down the [Home Screen] key, a message appears showing the

total page usage and toner level.

You can check in the status of setting mode.

■ [Total Count] appears in the [Status] of setting mode. You can check the total pages used from this item.

Page 10

General Problems

THE OPERATION PANEL CANNOT BE USED

Check Solution

Is the main power indicator lit? ■ If the main power indicator is not lit up, turn the machine's power on.

Make sure that the power plug is firmly inserted in the power outlet, switch the main power switch to the " " position,

Did you just power on the machine? ■ Wait until a message appears indicating that the machine is ready.

After the [Power] button is turned on, the machine requires some time to complete warmup operation. During warmup operation, functions can be selected, but a job cannot be run.

Is the [Power Save Mode] button blinking?

Is a cover open or a device separated from the machine?

Did login fail three times in a row? ■ After operation unlocks, log in using the correct user information.

Does a message appear indicating that Auto Login failed?

Does the message "Call for service. Code:xx-xx*." appear in the touch panel? *Letters and numbers appear in xx-xx.

■ Auto Power Shut-Off mode has activated. To return the machine to normal operation, press the [Power Save Mode] button. For more information, see the "User's Manual" .

■ Read the message and take appropriate actions. A warning message will appear when a cover is open or a device is separated from the machine.

When [A Warning when Login Fails] is enabled in the setting mode and login fails 3 times in a row, a warning will be displayed and user authentication operation will lock for 5 minutes. (If you do not know your user information, contact your administrator.)

 "Setting mode" → [User Control] → [Default Settings]

→ [A Warning when Login Fails]

■ Check with your administrator. Auto Login failed due to network or other problems. If you are the administrator, tap the [Administrator Password] key, log in as an administrator, and temporarily change the auto login settings in the setting mode. (Restore the changed settings to their original state after the problems have been solved.)

■ Turn on the machine power again.

■ Make sure that the background color of the job status display at the upper right

corner of the touch panel is gray, and press the [Power] button and then turn the main power switch to the " " position. Wait at least 10 seconds and then turn the main power switch to the " " position.

■ If the message still appears after switching the [Power] button and the main power switch off and on several times, it is likely that a failure has occurred that requires service. In this event, stop using the machine, unplug the power plug, and contact your dealer or nearest SHARP Service Department. (When contacting your dealer or nearest SHARP Service Department, inform them of the displayed error code.)

Page 11

General Problems

PRINTING IS NOT POSSIBLE OR STOPS DURING A JOB

Check Solution

Is a tray out of paper? ■ Add paper as instructed by the message in the touch panel.

Is the machine out of toner? ■ Replace the toner cartridge.

► Maintenance

Has a paper misfeed occurred? ■ Remove the misfeed as instructed by the message in the touch panel.

Is the output tray full? ■ Remove the output from the tray and resume printing.

When the output tray becomes full, a detector activates and stops printing.

Is the toner collection container full? ■ Replace the toner collection container as instructed by the message in the touch

panel.

(page 6)

Are restrictions placed on the trays that can be used in each mode(copy, print, image send, and document filing)?

I DON'T KNOW HOW TO PROHIBIT COLOR PRINTING

Check Solution

You can prohibit color printing in User Control.

For copy mode, you can set copying to black & white priority. For printing mode, you can set printing to black & white priority in the printer driver settings.

■ Check the settings in [Paper Tray Settings] and see if checkmarks appear in the checkboxes of each mode ([Feeding Approved Job]). Functions without a checkmark cannot be used for printing using that tray.

 "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]

→ [Tray Settings/ Paper Settings] → [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]

■ When user authentication is enabled, you can prohibit color printing for specific users.

 "Setting mode" → [User Control] → [User List].  "Setting mode" → [User Control] → [Machine Page Limit Setting].

■ Although this does not prohibit color copies, you can set the color mode to black & white priority as a means of reducing the number of color pages printed. Copying  Set "Setting mode(administrator)" → [System Settings] → [Copy Settings] →

[Initial Status Settings] → [Color Mode] to [B/W] Printing  Select [Grayscale] on the [Main] tab of the printer driver.

Page 12

General Problems

THE ORIGINAL SIZE IS NOT AUTOMATICALLY SELECTED OR THE WRONG SIZE IS SELECTED

Check Solution

Is the original curled or folded? ■ Straighten the original.

The correct original size cannot be detected if the original is curled or folded.

Did you place an original smaller than 5-1/2" x 8-1/2" (A5) size?

■ Select the original size manually. Original sizes smaller than 5-1/2" x 8-1/2" (A5) cannot be detected. When scanning a small original on the document glass, it is convenient to place a blank sheet of paper on top of the original which is the same size (8-1/2" x 11" (A4), 8-1/2" x 11"R (B5), etc.) as the paper that you wish to use for printing.

THE DISPLAYED BYPASS TRAY PAPER SIZE IS NOT CORRECT

Check Solution

Is the extension guide pulled out? ■ Pull out the bypass tray extension guide.

When loading paper in the bypass tray, be sure to pull out the extension guide to enable the paper size to be detected correctly.

THE ORIGINAL MISFEEDS (AUTOMATIC DOCUMENT FEEDER)

Check Solution

Is too much paper loaded into the document feeder tray?

Is the original a long original? ■ When using the automatic document feeder to scan a long original, set the scan

Is the original on thin paper? ■ Use the document glass to scan the original.

■ Make sure that the stack of paper in the tray is not higher than the indicator line.

► Placing the original and adding paper

size to [Long Size]. (Note that long originals cannot be copied using the copy function.)

If you need to use the automatic document feeder, use [Slow Scan Mode] in [Others] to scan the original.

(page 5)

Page 13

General Problems

THE PAPER MISFEEDS

Check Solution

Is a torn piece of paper remaining in the machine?

Is too much paper loaded in the tray? ■ Make sure that the stack of paper in the tray is not higher than the indicator line.

Are multiple sheets feeding at once? ■ Fan the paper well before loading it.

Are you using paper that is not within the specifications?

Has the paper in the tray absorbed moisture?

Are the bypass tray guides adjusted to the width of the paper?

Is the bypass tray extension guide pulled out?

Is the bypass feed roller dirty? ■ Clean the surface of the bypass feed roller.

■ Follow the instructions in the touch panel to remove all paper.

► Placing the original and adding paper

■ Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges.  - "SUPPLIES" in Start Guide For paper that is prohibited or not recommended, see User's Manual.

■ Use the heater switch. When using the machine in a cold location or a humid location, we recommend that you switch on the heater switch on the machine.

► Power and connector positions

If you will not be using paper in a tray for a long time, remove the paper from the tray and store it in a bag in a dark and dry location.

■ Adjust the bypass tray guides to the width of the paper.

► Placing the original and adding paper

■ When loading large-size paper, pull out the extension guide.

► Placing the original and adding paper

► Maintenance

(page 6)

(page 5)

(page 4)

(page 5)

Is 5-1/2" x 8-1/2" (A5) size paper loaded?

Is the paper size specified? ■ If you are using a non-standard size, be sure to specify the paper size.

Did you add paper to the bypass tray? ■ When adding paper, remove any paper remaining in the bypass tray, combine it

■ When loading 5-1/2" x 8-1/2" (A5) size paper, place the paper in the horizontal

(5-1/2" x 8-1/2"R (A5R)) orientation.

If the size of paper loaded into a tray was changed, be sure to check the paper size setting.

 "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]

→ [Tray Settings/ Paper Settings] → [Paper Tray Settings] → [Tray Registration]

with the paper to be added, and reload as a single stack. If paper is added without removing the remaining paper, a misfeed may result.

Page 14

General Problems

PAPER DOES NOT FEED FROM THE PAPER TRAY

Check Solution

Is the paper loaded correctly into the paper tray?

Has the tray been prohibited in some modes (copy, print, fax, image send, document filing)?

I DON'T KNOW HOW TO CHANGE THE PAPER SIZE

Check Solution

Set the paper size used in each tray in the tray settings.

■ Set the guides to the size of the paper.

Make sure the height of the paper does not exceed the indicator line.

► Placing the original and adding paper

■ Check the settings in [Paper Tray Settings] and see if checkmarks appear in the

checkboxes of each mode ([Feeding Approved Job]). Functions without a checkmark cannot be used for printing using that tray.



"Setting mode" → [System Settings] → [Common Settings] → [Paper Settings] → [Tray Settings/ Paper Settings] → [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]

■ The "Tray Settings" key can be found in the home screen.

Tap this key to display the tray settings screen. Tap the tray whose paper size you want to change, select the paper type, and then tap the [Size] tab. Select the paper size and tap the [OK] key. If you loaded a special size of paper in the bypass tray, tap the [Direct Entry] key after tapping the [Size] tab, enter the paper size manually, and tap the [OK] key.

(page 5)

THE IMAGE IS SKEWED ON THE PAPER

Check Solution

Is too much paper loaded into the bypass tray?

Are the bypass tray guides adjusted to the width of the paper?

Are the original guides adjusted to the width of the paper?

■ Do not load more than the maximum number of sheets.

The maximum number of sheets varies depending on the paper type setting.

■ Adjust the bypass tray guides to the width of the paper.

■ Adjust the original guides to the width of the paper.

Page 15

General Problems

LINES APPEAR IN THE SCANNED IMAGE

Check Solution

Are the scanning areas of the document glass or automatic document feeder dirty?

Is the bypass feed roller dirty? ■ Clean the surface of the bypass feed roller.

Did you clean the main charger of the photoconductive drum?

Did you clean the PT charger of the primary transfer belt?

Did you clean the laser unit? ■ Clean the laser unit. For details on cleaning, refer to the User's Manual.

■ Clean the scanning areas of the document glass or automatic document feeder.

► Maintenance

■ Clean the main charger of the photoconductive drum. For details on cleaning,

refer to the User's Manual.

■ Clean the PT charger of the primary transfer belt. For details on cleaning, refer to

the User's Manual.

(page 6)

SMUDGES APPEAR ON PRINTED OUTPUT

Check Solution

Are you using paper that is not within the specifications?

■ Use SHARP-recommended paper.

Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges.  - "SUPPLIES" in Start Guide

Are you printing on pre-punched paper?

Does a message appear indicating the need for maintenance?

■ Take care that the image does not overlap the punch holes.

If the printed image overlaps the punch holes, smudges may appear on the reverse side of the paper following 1-sided printing, or on both sides following 2-sided printing.

■ Contact your dealer or nearest SHARP Service Department as soon as possible.

Page 16

General Problems

WHEN PRINTING ON THICK PAPER, THE PRINT RESULT IS DIRTY FROM THE 2ND PAGE ON

Check Solution

Has the paper type been set correctly?

■ When using heavy paper, change the paper type in the tray settings to Heavy.

(The image may disappear if rubbed.) Paper other than heavy paper is being used, but heavy paper is selected in the tray settings. (This may cause creases and misfeeds.)



"Setting mode" → [System Settings] → [Common Settings] → [Paper Settings] → [Tray Settings/ Paper Settings] → [Paper Tray Settings] → [Tray Registration]

I DON'T KNOW HOW TO CHANGE THE OUTPUT TRAY

Check Solution

Is the output tray specified? ■ When copying, you can select the output tray in normal mode. Tap [Sort/Group]

or [Staple Sort] in the base screen of normal mode. Or, tap [Others] in the base screen of normal mode and tap [Output Tray]. You can set the output tray in these screens. When printing, you can select the output tray in the printer driver. Click the [Finishing] tab in the printer driver, and select the output tray in [Output Tray]. The output tray is fixed and cannot be changed when some copy or print settings are selected. Some copy or print settings may be canceled when you change the output tray.

PART OF THE IMAGE IS CUT OFF

Check Solution

Has the correct paper size been set? ■ If you are using a non-standard size, be sure to specify the paper size.

If the size of paper loaded into a tray was changed, be sure to check the paper size setting.



"Setting mode" → [System Settings] → [Common Settings] → [Paper Settings] → [Tray Settings/ Paper Settings] → [Paper Tray Settings] → [Tray Registration]

Was the original placed in the correct position?

■ If you are using the document glass, be sure to place the original in the far left

corner of the document glass.

► Placing the original and adding paper

(page 5)

Page 17

General Problems

?!?

PRINTING TAKES PLACE ON THE WRONG SIDE OF THE PAPER

Check Solution

Is the paper loaded with the print side facing in the correct direction?

A COVER OR INSERT IS NOT PRINTED ON THE SPECIFIED PAPER

Check Solution

Has the paper type been set correctly?

■ Make sure that the print side of paper is facing in the correct direction.

• Trays 1 to 4: Place the paper with the print side face up.*

• Bypass Tray : Place the paper with the print side face down.* * When the paper type is "Pre-Printed" or "Letter Head", load the paper in the opposite way. (Except when [Disabling of Duplex] is enabled in the setting mode (administrator). For information about the setting mode, consult your administrator.)

■ Set the correct paper type for the tray that contains the paper specified for the cover or insert. If the paper type set for the cover or insert is not the same as the paper type set for the tray, paper will be fed from a different tray.



"Setting mode" → [System Settings] → [Common Settings] → [Paper Settings] → [Tray Settings/ Paper Settings] → [Paper Tray Settings] → [Tray Registration]

THE CONNECTED USB DEVICE CANNOT BE USED

Check Solution

Is the USB device compatible with the machine?

Is the connected USB device recognized correctly?

Is the format of the USB memory device FAT32?

■ Ask your dealer if the device is compatible with the machine. USB devices that are not compatible with the machine cannot be used.

■ When a USB device is connected to the machine and correctly recognized, an icon ( ) will appear at the top of the touch panel. If it is not recognized, connect it once again.

■ Check the file format of the USB memory device. If the format of the USB memory device is other than FAT32, use your PC to change the format to FAT32.

Page 18

General Problems

Check Solution

Are you using a USB memory device with a capacity of more than 32 GB?

THE FINISHER/SADDLE FINISHER DOES NOT OPERATE

Check Solution

Does a message appear indicating that you need to remove paper from the stapler compiler?

Have functions been disabled by the administrator?

STAPLING DOES NOT TAKE PLACE(INCLUDING

■ Use a 32 GB or less USB memory device.

■ Remove all remaining paper from the stapler compiler.

■ Check with your administrator.

Some functions may have been disabled in the setting mode.

SADDLE STITCH)

Check Solution

Does a message appear instructing you to check the staple unit?

Does a message appear instructing you to add staples?

Is a different width of paper mixed in? ■ To perform mixed size stapling, use paper of the same width and select the

Are there more sheets than can be stapled at once?

Is a paper size that cannot be stapled included in the print job?

Is the paper type setting of the tray selected in the printer driver set to a paper type that cannot be stapled?

■ Remove jammed staples.

► Maintenance

■ Replace the staple cartridge. Do not forget to replace the staple case.

► Maintenance

[Same Width] setting. Stapling is not possible when paper of different widths are mixed together. When copying, select [Same Width] for [Mixed Size Original] in [Others].

■ For the maximum number of sheets that can be stapled, see "SPECIFICATIONS" in Start Guide.

■ For paper sizes that can be stapled, see "SPECIFICATIONS" in Start Guide.

■ You must check the paper types that are set on the machine, and select a paper

tray that is set to paper* that can be used for staple printing. Click the [Tray Status] button in [Paper Source] tab of the printer properties window and check the paper type setting of each tray. *Stapling is not possible on labels, tab paper, glossy paper, transparency film, or envelopes. In addition, if "Disable Staple" is selected in the user type, stapling will not be possible.

(page 6)

Page 19

General Problems

?!?

PUNCHING DOES NOT TAKE PLACE

Check Solution

Does a message appear instructing you to check the punch module?

Is a different size of paper mixed in? ■ Punching is not possible when different widths of paper are mixed together. To

Is a paper size that cannot be punched included in the print job?

Is the tray selected in the printer driver set to a paper type that cannot be punched?

■ Dispose of punch scraps.

► Maintenance

perform mixed size punching, use paper of the same width and select the [Same Width] setting. When copying, select [Same Width] for [Mixed Size Original] in [Others].

■ For the paper sizes that can be punched, see "SPECIFICATIONS" in Start Guide.

■ Check the paper type settings in the machine and select a tray that has paper

that can be used for punching*. Click the [Tray Status] button in [Paper Source] tab of the printer properties window and check the paper type setting of each tray. *Punching is not possible on labels, tab paper, glossy paper, transparency film, and envelopes. In addition, if "Disable Punch" is selected in the user type, punching will not be possible.

(page 6)

THE STAPLING POSITION OR PUNCH POSITION IS NOT CORRECT

Check Solution

Is the stapling position set correctly? ■ Check the stapling position in "PREVIEW SCREEN".

Are the punching positions set correctly?

■ Check the punch position in "PREVIEW SCREEN".

FOLDING DOES NOT TAKE PLACE

Check Solution

Did the administrator enable the [Disabling of Duplex] setting?

Are you using a paper type that has a specific front and reverse side?

■ The paper folding function cannot be used when [Disabling of Duplex] is enabled in the setting mode. Check with your administrator.  In "Setting mode (administrator)", [System Settings] → [Common Settings] →

[Device Control] → [Disabling of Duplex].

■ The folding function cannot be used with pre-printed paper, letterhead paper, or other paper that has specific front or reverse sides. When folding paper, use a paper type such as plain paper that does not have specific front or reverse sides.

Page 20

General Problems

PREVIEW IMAGES OR THUMBNAIL IMAGES DO NOT APPEAR

Check Solution

Are there a number of jobs waiting to be executed?

■ Wait until several of the jobs have been executed.

THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW

Check Solution

Is the brightness properly adjusted? ■ Tap the [LCD Control] key ( ) on the home screen to adjust the brightness.

YOU WERE LOGGED OUT WITHOUT LOGGING OUT YOURSELF

Check Solution

Did Auto Clear activate? ■ When user authentication is used, the currently logged in user will be

automatically logged out if Auto Clear activates. Log in agein. If you are the administrator, change the time setting of Auto Clear or disable Auto Clear in [Auto Clear Setting].

 "Setting mode (administrator)" → [Common Settings] → [Operation Settings]

→ [Condition Settings] → [Auto Clear Setting]

I DON'T KNOW WHERE THE IP ADDRESS SETTING IS

Check Solution

The IP address is set in the Network Settings of Setting mode.

■ To set a permanent IP address, ask your network administrator for the IP address assigned to the machine and other information necessary for the Network Settings.

 "Setting mode (administrator)" → [System Settings] → [Network Settings]

→ [Protocol Settings]

Page 21

General Problems

I DON'T KNOW HOW TO CHANGE THE BACKGROUND COLOR OF THE HOME SCREEN

Check Solution

You can change the background color in "MFP Display Pattern Setting".

I DON'T KNOW HOW TO ADD A SHORTCUT TO OR DELETE A SHORTCUT FROM THE HOME SCREEN

Check Solution

You can change a shortcut in "Edit Home".

I DON'T KNOW HOW TO RESTORE THE LARGE

■ Open the action panel on the home screen and tap [MFP Display Pattern Setting]. Enter the administrator password, and select the desired color from patterns 1 to 5. For more information, see the U/I Customize Guide.

■ Open the action panel on the home screen and tap [Edit Home]. Enter the administrator password, tap the desired location and add a shortcut, or tap a shortcut and delete. For more information, see the U/I Customize Guide.

TEXT SETTING TO ITS ORGINAL STATE

Check Solution

Is large text mode enabled in the home screen?

■ If the large text mode icon is , large text mode is enabled. Tap the large text mode icon to change it to and cancel large text mode.

Page 22

General Problems

I DON'T KNOW HOW TO ADJUST THE TIME THE MACHINE ENTERS ENERGY SAVE MODE

Check Solution

Set the time the machine enters energy save mode in the Energy Save settings of setting mode.

I FORGOT THE ADMINISTRATOR PASSWORD

Check Solution

Was the administrator password changed from the factory default setting?

■ Set the time the machine enters energy save mode in the Energy Save settings of setting mode. Set the time the machine enters Preheat Mode.



"Setting mode (administrator)" → [System Settings] → [Energy Save]

→

[Eco Setting] → [Preheat Mode Setting]

Set the time that Auto Power Shut-Off takes place



"Setting mode (administrator)" → [System Settings] → [Energy Save] → [Eco Setting] → [Auto Power Shut-Off] → [Auto Power Shut-Off Timer]

■ Contact your dealer or nearest SHARP Service Department. For the factory default administrator password, see "TO THE ADMINISTRATOR OF THE MACHINE" in Start Guide. After changing the password, take special care to remember it.

I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE

Check Solution

Please check the customer support information.

■ The customer support information can be found on the following page.

Page 23

Copying Problems

CHECK LIST

Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

Alert Message Check Page

AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY

2-SIDED COPYING DOES NOT TAKE PLACE

ROTATE COPY DOES NOT WORK Did you select the copy ratio manually?

ENLARGE/REDUCE DOES NOT WORK

THE IMAGE IS TOO LIGHT OR TOO DARK

COLORS ARE OFF Did you perform "Registration Adjustment"?

PART OF THE IMAGE IS CUT OFF Has an appropriate ratio been selected for the original size and paper

COPIES COME OUT BLANK Is the original placed face up or face down correctly?

I WANT TO COPY MULTIPLE A4 PAGES ONTO ONE A4 SHEET OF PAPER

Are you scanning one of the following types of originals?

Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2-sided copying?

Are you using a special size or type of paper?

Are you copying using settings that do not allow 2-sided copying?

Are you copying using settings that do not allow rotate copying?

Is "Rotation Copy Setting" disabled in the setting mode?

Are the original, paper, and ratio settings correct?

Is the image too light?

Is the image too dark?

Has an appropriate exposure mode for the original type been selected?

Is the overall copy exposure too light?

size?

Are you using an inch (AB) size original?

Use N-Up.

AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY

Check Solution

Are you scanning one of the following types of originals? When Black & White is not selected:

• Are there colors or coloring in the paper?

When Color is not selected:

• Is the color in the original very light?

• Is the color in the original very dark, almost black?

• Is only a very small area of the original colored?

■ When the color mode is set to "Auto", the machine detects whether the original is black and white or color when the [Color Start] key is tapped. However, when an original of a type as shown on the left is used, automatic detection may not give the correct result. In this event, specify the color mode manually.

Page 24

Copying Problems

2-SIDED COPYING DOES NOT TAKE PLACE

Check Solution

Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2-sided copying?

Are you using a special size or type of paper?

Are you copying using settings that do not allow 2-sided copying?

ROTATE COPY DOES NOT WORK

Check Solution

■ Check "Paper Tray Settings" in the setting mode.



"Setting mode" → [System Settings] → [Common Settings] → [Paper Settings] → [Tray Settings/ Paper Settings] → [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]

Check the [Tray Settings] in the home screen. Tap the selected tray, and in the screen that appears, tap the [Paper Property] key. If the [Disable Duplex] checkbox in the paper properties screen is , the tray cannot be used for duplex printing. Change the paper type to a type that can be used for duplex printing.

■ For the paper types and sizes that can be used for two-sided copying, see "SPECIFICATIONS" in Start Guide.

■ 2-Sided Copy can generally be combined with other modes as required, however, some combinations are not possible. If a prohibited combination is selected, a message will appear in the touch panel.

Did you select the copy ratio manually?

Are you copying using settings that do not allow rotate copying?

Is "Rotation Copy Setting" disabled in the setting mode?

ENLARGE/REDUCE DOES NOT WORK

Check Solution

Are the original, paper, and ratio settings correct?

■ Copy using automatic ratio selection.

■ Rotate copying can generally be combined with other modes as required,

however, some combinations are not possible. If a prohibited combination is selected, a message will appear in the touch panel.

■ Check with your administrator. If you are the administrator, enable [Rotation Copy Setting].



Select [System Settings] → [Copy Settings] → [Condition Settings] → [Rotation Copy Setting] → [Rotation Copy] in "Setting mode".

■ Check if the original size that appears on the screen is correct. After that, check if the correct paper is selected. Tap the [Ratio] key and then the [Auto Image] key. The appropriate ratio for the original and paper will appear.

Page 25

Copying Problems

THE IMAGE IS TOO LIGHT OR TOO DARK

Check Solution

Is the image too light? ■ Select an appropriate exposure mode for the original being copied and adjust the

Is the image too dark?

exposure level manually.

Has an appropriate exposure mode for the original type been selected?

Is the overall copy exposure too light?

■ Select one of the following modes depending on the original type. (This can be set in normal mode.)

• Characters

Use this mode for regular text documents.

• Text/Printed Photo

This mode provides the best balance for copying an original which contains both text and printed photographs, such as a magazine or catalogue.

• Text/Photo

This mode provides the best balance for copying an original which contains both text and photographs, such as a text document with a photo pasted on.

• Printed Photo

This mode is best for copying printed photographs, such as photos in a magazine or catalogue.

•Photo

Use this mode to copy photos.

•Map

This mode is best for copying the light color shading and fine text found on most maps.

• Light Original

Use this mode for originals with light pencil writing.

■ Change the overall copy exposure with either method below.

• Changing the default setting

Select "Setting mode (Web version)" - [System Settings] → [Image Quality Adjustment] → [Copy Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [1 (Smooth)] to decrease the overall exposure, or [3 (Sharp)] to increase the overall exposure.

• Temporarily changing the setting

Select Normal Mode (the setting cannot be changed in Easy Mode). In [Others] → [Quick Image Quality Adjustment], set default setting [2] to [1 (Smooth)] to decrease the overall exposure, or [3 (Sharp)] to increase the overall exposure. The setting is automatically reset when you return to the home screen.

Page 26

Copying Problems

!?!

COLORS ARE OFF

Check Solution

Did you perform "Registration Adjustment"?

PART OF THE IMAGE IS CUT OFF

Check Solution

Has an appropriate ratio been selected for the original size and paper size?

Are you using an inch (AB) size original?

■ Ask your administrator to perform "Registration Adjustment".

 "Setting mode (administrator)" → [System Settings] → [Image Quality

Adjustment] → [Collective Adjustment] → [Registration Adjustment] . If the color tones are off, perform [Auto Color Calibration (for Copy)] after finishing registration adjustment. (If the colors are still off after calibration, repeating calibration may improve the results.)

 "Setting mode (administrator)" → [System Settings] → [Image Quality

Adjustment] → [Common Functions] → [Auto Color Calibration (for Copy)]

■ Select an appropriate ratio setting.

■ When copying an inch (AB) size original, specify the original size manually.

COPIES COME OUT BLANK

Check Solution

Is the original placed face up or face down correctly?

■ When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up.

I WANT TO COPY MULTIPLE A4 PAGES ONTO ONE A4 SHEET OF PAPER

Check Solution

Use N-Up. ■ N-Up lets you reduce and copy the images of up to eight A4 pages on one sheet.

Tap the [N-Up] key. In normal mode, you can also add borders to N-Up copies.

Page 27

Printing Problems

CHECK LIST

Alert Message Check Page

PRINTING DOES NOT TAKE PLACE Is your PC connected correctly to the machine?

Is the machine connected to the same network (LAN, etc.) as your PC?

Is the IP address selected correctly?(Windows)

Are you using a printer port created using Standard TCP/IP Port?(Windows)

Is your computer in an unstable state?

Is the machine specified correctly in the application that you are using for printing?

Are the network connection devices operating normally?

Is the I/O timeout setting too short?

Was a Notice Page printed?

Have functions been disabled by the administrator?

I DON'T KNOW HOW TO CANCEL PRINTING

COLOR PRINTING DOES NOT TAKE PLACE

I DON'T KNOW HOW TO SWITCH BETWEEN COLOR AND BLACK & WHITE PRINTING

I DON'T KNOW HOW TO PRINT ON SPECIAL MEDIA (POSTCARDS, ENVELOPES, ETC.)

2-SIDED PRINTING DOES NOT TAKE PLACE

DIRECT PRINTING OF A FILE IN A SHARED FOLDER ON A COMPUTER IS NOT POSSIBLE

A TRAY, FINISHER, OR OTHER PERIPHERAL DEVICE INSTALLED ON THE MACHINE CANNOT BE USED

THE IMAGE IS GRAINY Are the printer driver settings appropriate for the print job?

THE IMAGE IS TOO LIGHT OR TOO DARK

COLORS ARE OFF Did you perform "Registration Adjustment"?

TEXT AND LINES ARE FAINT AND DIFFICULT TO SEE

PART OF THE IMAGE IS CUT OFF Does the paper size specified by the job match the size of paper loaded

Follow the steps below to cancel printing

Is the color mode set to "Color"?

Have functions been disabled by the administrator?

The color mode setting is configured in the printer driver.

Load postcards in tray 1 or the bypass tray. Load envelopes or other special media in the bypass tray.

Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2-sided printing?

Are you using a special size or type of paper?

Have functions been disabled by the administrator?

Is [IPsec Settings] enabled on the machine?

Have the peripheral devices that are installed on the machine been configured with the printer driver?

Is the overall print density too light?

Does the image (particularly a photo) need correction?(Windows)

Was color data printed in black and white?(Windows)

Is the overall print density too light?

Are there fine lines in the original data?

into the tray?

Is the print orientation setting (portrait or landscape) correct?

Are the margins set correctly in the layout settings of the application?

Page 28

Printing Problems

Alert Message Check Page

THE IMAGE IS UPSIDE DOWN Are you using a type of paper (envelopes, punch paper, etc.) that can

only be loaded in a fixed orientation?

Is the correct binding position selected for 2-sided printing?

MANY GARBLED CHARACTERS ARE PRINTED

Is your computer or the machine in an unstable state?

PRINTING DOES NOT TAKE PLACE

Check Solution

Is your PC connected correctly to the machine?

Is the machine connected to the same network (LAN, etc.) as your PC?

Is the IP address selected correctly? (Windows)

Are you using a printer port created using Standard TCP/IP Port? (Windows)

■ Make sure that the cable is connected securely to the LAN connector of your PC and that of the machine. If you are connected to a network, make sure that the LAN cable is securely connected to the hub as well.

► Power and connector positions

■ The machine must be connected to the same network as your PC. If you do not know which network the machine is connected to, ask the network administrator.

■ Check the IP address setting. If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), printing will not be possible if the IP address changes. You can check the machine's IP address in [Network Status] of setting mode. If the IP address has changed, change the port setting in the printer driver.



"Setting mode" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine.



"Setting mode (administrator)" → [System Settings] → [Network Settings]

■ Check the PC settings. When a port created with Standard TCP/IP Port in Windows is used and the [SNMP Status Enabled] checkbox is , it may not be possible to print correctly. Change the [SNMP Status Enabled] checkbox to . See: Software Setup Guide

(page 4)

Is your computer in an unstable state?

Is the machine specified correctly in the application that you are using for printing?

Are the network connection devices operating normally?

■ Restart your computer. Printing is sometimes not possible when you run multiple applications at once or there is insufficient memory or hard drive space. Restart your computer.

■ Check whether the machine's printer driver has been selected from the print window of the application. If the machine's printer driver does not appear in the list of available printer drivers, it may not be installed correctly. Remove the printer driver and then install it once again. See: Software Setup Guide

■ Make sure that the routers and other network connection devices are operating correctly. If a device is not powered on or is in an error state, see the manual of the device to correct the problem.

Page 29

Printing Problems

Check Solution

Is the I/O timeout setting too short? ■ Check with your administrator.

If the I/O timeout setting is too short, errors may occur while writing to the printer. Ask the administrator of the machine to configure an appropriate time in "I/O Timeout".



"Setting mode (administrator)" → [System Settings] → [Printer Settings]

→

[Condition Settings] → [Interface Settings] → [I/O Timeout].

Was a Notice Page printed? ■ Check the Notice Page.

A Notice Page will be printed to indicate the cause of the problem if a print job cannot be performed as specified and the cause is not shown in the display. Read the printed page and take appropriate actions. For example, a Notice Page will be printed in the following situations.

• The print job is too large to fit in memory.

• A function that has been prohibited by the administrator is specified. By factory default, Notice Pages are not printed.

Have functions been disabled by the administrator?

I DON'T KNOW HOW TO CANCEL PRINTING

Check Solution

Follow the steps below to cancel printing

COLOR PRINTING DOES NOT TAKE PLACE

■ Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

■ If the print data has not been spooled to the machine, refer to the manual for your operating system or application. If the print data has been spooled to the machine, tap the [Job Status] key, the [Spool] key, or the [Job Queue] key, and select the job you want to delete from the list. Open the action panel and tap [Stop/Delete]. A message will appear to confirm the cancelation. Tap the [Cancel] key.

Check Solution

Is the color mode set to "Color"? ■ Select "Auto" or "Color" for the color mode setting.

Windows: The setting is selected in the [Main] tab of the printer driver. Mac OS: The color mode setting is configured in the [Color] menu of the print window. In Windows, you can also configure the setting on the [Quality] tab of the printer driver.

Have functions been disabled by the administrator?

■ Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings.

Page 30

Printing Problems

I DON'T KNOW HOW TO SWITCH BETWEEN COLOR AND BLACK & WHITE PRINTING

Check Solution

The color mode setting is configured in the printer driver.

I DON'T KNOW HOW TO PRINT ON SPECIAL MEDIA (POSTCARDS, ENVELOPES, ETC.)

Check Solution

Load postcards in tray 1 or the bypass tray. Load envelopes or other special media in the bypass tray.

2-SIDED PRINTING DOES NOT TAKE PLACE

■ The setting is selected in the [Main] tab of the printer driver. For color, select [Color]. For black & white, select "Grayscale".

■ Load postcards in tray 1 or the bypass tray. Load special media such as envelopes in the bypass tray. After loading the media, set the paper size and paper in [Tray Settings] in the home screen. For more information on paper settings, see the "User's Manual" . When you have completed the settings on the machine, set the "Original Size" and "Paper Size" approriately on the [Main] tab of the printer driver.

Check Solution

Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2-sided printing?

Are you using a special size or type of paper?

Have functions been disabled by the administrator?

■ Check "Paper Tray Settings" in the setting mode.



"Setting mode" → [System Settings] → [Common Settings] → [Paper Settings] →[Tray Settings/ Paper Settings] → [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]

■ For the paper types and sizes that can be used for two-sided printing, see "SPECIFICATIONS" in User's Manual.

■ Check with your administrator. Some functions may have been disabled in the setting mode. Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

Page 31

Printing Problems

DIRECT PRINTING OF A FILE IN A SHARED FOLDER ON A COMPUTER IS NOT POSSIBLE

Check Solution

Is [IPsec Settings] enabled on the machine?

A TRAY, FINISHER, OR OTHER PERIPHERAL DEVICE INSTALLED ON THE MACHINE CANNOT BE USED

Check Solution

Have the peripheral devices that are installed on the machine been configured with the printer driver?

■ Check with your administrator. When [IPsec Settings] is enabled in the setting mode, direct printing of a file in a shared folder may not be possible in your PC environment. For information about [IPsec Settings], consult your administrator.



"Setting mode" → [Security Settings] → [IPsec Settings]

■ Open the printer properties dialog box and click [Auto Configuration] on the [Options] tab. (Windows) If auto configuration cannot be executed, see the Software Setup Guide.

THE IMAGE IS GRAINY

Check Solution

Are the printer driver settings appropriate for the print job?

■ Check the settings of the printer driver. When selecting print settings, select a print mode from [600dpi], [600dpi (High Quality)], or [1200dpi]. When you need a very clear image, select [1200dpi]. Windows: The resolution setting is selected in the [Image Quality] tab of the printer driver properties window. (In Mac OS 10.5, select the resolution on the [Color] menu in the print window.)

Page 32

Printing Problems

THE IMAGE IS TOO LIGHT OR TOO DARK

Check Solution

Is the overall print density too light? ■ Use the setting below to change the overall print density.

Select "Setting mode (Web version)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [1 (Smooth)] to decrease the overall density, or [3 (Sharp)] to increase the overall density. This setting can be set separately for color mode and monochrome mode.

Does the image (particularly a photo) need correction? (Windows)

COLORS ARE OFF

Check Solution

Did you perform "Registration Adjustment"?

■ Check the settings of the printer driver. Correct brightness and contrast with [Image Quality] on the [Color Adjustment] tab of the printer driver. Use these settings to make simple corrections in a case such as when image editing software is not installed on your computer.

■ Ask your administrator to perform "Registration Adjustment".



"Setting mode (administrator)" → [System Settings] → [Image Quality Adjustment] If the color tones are off, perform [Auto Color Calibration (for Print)] after finishing registration adjustment. (If the colors are still off after calibration, repeating calibration may improve the results.)



"Setting mode (administrator)" → [System Settings] → [Image Quality Adjustment]

→

[Collective Adjustment] → [Registration Adjustment] .

→

[Common Functions] → [Auto Color Calibration (for Print)]

TEXT AND LINES ARE FAINT AND DIFFICULT TO SEE

Check Solution

Was color data printed in black and white? (Windows)

■ Check the settings of the printer driver. When color text and lines are printed in black and white, they may become faint and difficult to see. To have color text or lines (areas) that could become faint converted to black, select [Text To Black] or [Vector To Black] on the [Image Quality] tab of the printer driver. (Raster data such as bitmap images cannot be adjusted.)

Page 33

Printing Problems

Check Solution

Is the overall print density too light? ■ Use the setting below to change the overall print density.

Select "Setting mode (Web version)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to decrease the overall density, or [1 (Smooth)] to increase the overall density. This setting can be set separately for color mode and monochrome mode.

Are there fine lines in the original data?

PART OF THE IMAGE IS CUT OFF

Check Solution

Does the paper size specified by the job match the size of paper loaded into the tray?

Is the print orientation setting (portrait or landscape) correct?

■ Change the width of specific printed lines. Select "Setting mode (Web version)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Color Line Width Adjustment]. Increase the value of default setting [5] to make the lines thicker, or decrease the value to make the lines thinner. (Text and raster data such as bitmap images cannot be changed.)

■ Make sure that the paper size setting matches the size of paper loaded into the tray. Windows: The setting is selected in the [Paper Source] tab of the printer driver. If [Paper Tray] is selected, check the loaded paper and the paper size setting. Mac OS: The setting is selected in the [Page Setup] menu.

■ Set the print orientation to match the image. Windows: The setting is selected in the [Main] tab of the printer driver. Mac OS: The setting is selected in the [Page Setup] menu.

Are the margins set correctly in the layout settings of the application?

THE IMAGE IS UPSIDE DOWN

Check Solution

Are you using a type of paper (envelopes, punch paper, etc.) that can only be loaded in a fixed orientation?

■ Select an appropriate paper size and margins in the layout settings of the application If the edge of the image extends outside the printable area of the machine, the edge will be cut off.

■ Rotate the image 180 degrees before printing. When the image size and paper size are the same but the orientations are different, the orientation of the image is automatically rotated to match the paper. However, when the paper can only be loaded in a fixed orientation, the image may be printed upside down. In this event, rotate the image 180 degrees before printing. Windows: The setting is selected in "Orientation" on the [Main] tab of the printer driver. Mac OS: The setting is selected in the [Layout] menu of the print window.

Page 34

Printing Problems

Check Solution

Is the correct binding position selected for 2-sided printing?

MANY GARBLED CHARACTERS ARE PRINTED

Check Solution

Is your computer or the machine in an unstable state?

■ Be sure to set the appropriate binding position. When 2-sided printing is performed, every other page is printed upside down when tablet binding is selected for the binding position. Windows: The setting is selected in the [Main] tab of the printer driver. Mac OS: The setting is selected in the [Layout] menu of the print window.

■ Cancel printing, restart your PC and the machine, and try printing again. If there is only a small amount of free space remaining in the memory or hard drive of your PC, or if a large number of jobs have been spooled on the machine and only a small amount of free space remains, text may be printed as garbled characters. To cancel printing:

• Windows:

Double-click the printer icon that appears at the lower right of the task bar and click "Cancel All Documents" (or "Purge Print Documents") in the [Printer] menu.

•Mac OS:

Double-click the name of the machine in the printer list, select the job that you wish to delete, and delete it.

• At the machine:

Tap the job status display on the operation panel, tap the [Print] tab to change the screen, tap the key of the print job that you wish to delete, and tap the [Stop/Delete] key. A message will appear to confirm the cancelation. Tap the

[Cancel] key. If some printed characters are still garbled after restarting, ask your administrator to lengthen the timeout setting of [I/O Timeout] in the setting mode.



"Setting mode (administrator)" → [System Settings] → [Printer Settings]

→

[Condition Settings] → [I/O Timeout]. If garbled characters are being still printed after the above measures are taken, remove and then reinstall the printer driver.

Page 35

Fax

CHECKLIST

Alert Message Check Page

TRANSMISSION DOES NOT TAKE PLACE

THE TRANSMITTED FAX PRINTS OUT BLANK AT THE RECEIVING SIDE

THE TRANSMITTED FAX IS REDUCED BY THE RECEIVING FAX MACHINE

TRANSMISSION DOES NOT BEGIN AT THE SPECIFIED TIME

PRINTING DOES NOT TAKE PLACE AFTER RECEPTION

MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE

THE RECEIVED IMAGE IS FAINT Is the original that was faxed also faint? 39

THE MACHINE DOES NOT BEGIN FAX RECEPTION

DIALING IS NOT POSSIBLE Is the extension telephone connected? 40

YOU CANNOT TALK TO THE OTHER PARTY

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED

I WANT TO CHECK THE SEND/RECEIVE HISTORY

Is the telephone line connected securely? 36

Is the correct dial mode set for your line? 36

Is a busy signal received? 36

Did a communication error occur? 37

Does a message appear indicating that the memory is full? 37

Does a message appear notifying you that the original size was not detected?

Does the job status screen (completed jobs) or a transaction report indicate that the transmission was not successful?

Did you place an original that is folded? 37

Are the sub-address and passcode correct? (When using F-code communication)

Is the original placed face up or face down correctly? 37

If the receiving machine is using thermal paper, was the thermal paper loaded with the wrong side out?

Has the rotation sending been set? 38

Is the machine's clock set to the correct time? 38

Is a transmission in progress? 38

Does a password entry screen appear? 38

Has cut-off printing been disabled in the setting mode (administrator)? 39

Is forwarding (Inbound Routing function) enabled for a received fax? 39

Is little free memory remaining? 39

Has the reception mode been set to [Manual Reception] in the setting mode?

Is little free memory remaining? 40

Is the external telephone enabled in setting mode?(When an external telephone is connected)

Is the line busy? 40

Did you dial using the speaker? 41

Has the maximum number of keys been stored? 41

Is the key being used in a reserved transmission or a transmission in progress?

Have functions been disabled by the administrator? 41

Has your administrator enabled a function that prevents editing/deleting?

Press the [Sending History] key. (Send history only) 42

Check with the [Job Status] key. 42

Page 36

Fax

Alert Message Check Page

I DON'T KNOW HOW TO FORWARD RECEIVED FAXES

I DON'T KNOW HOW TO PREVIEW RECEIVED FAXES

NOTIFICATION SOUNDS ARE TOO LOUD OR TOO SOFT, OR ARE NOT AUDIBLE (VOLUME ADJUSTMENT)

I DON'T KNOW HOW TO STORE OR PRINT SENDER INFORMATION

BROADCAST TRANSMISSION DOES NOT WORK

THE FAX RECEPTION / DATA INDICATOR DOES NOT TURN OFF

I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING A FAX

Use the received fax forwarding settings in setting mode. 42

Enable the image preview setting for received faxes in setting mode. 43

Have you adjusted the volume in the speaker settings of setting mode? 43

You can adjust the volume of the original scan complete sound in the scan complete sound setting of setting mode.

You can store sender information in "Own Name and Destination Set" in setting mode.

Has broadcast setting been disabled in the setting mode (administrator)?

Did you retrieve a received fax that was printed? 44

Is an error preventing received faxes from being printed? 44

Tap the [Address Review] key. 44

Is "Fax Dest. Confirmation Mode" enabled in setting mode? 44

TRANSMISSION DOES NOT TAKE PLACE

Check Solution

Is the telephone line connected securely?

Is the correct dial mode set for your line?

Is a busy signal received? ■ If a busy signal is received, the transmission is temporarily canceled and then

■ Check the telephone line jack, the wall jack, and any extension adapters to make sure that all connections are secure.

► Power and connector positions

■ Ask your administrator to verify that "Dial Mode Setting" is set correctly for the line you are using. Select the telephone line type in "Dial Mode Setting" in the setting mode (administrator).

 "Setting mode" → [System Settings] → [Image Send Settings]

→ [Fax Settings] → [Default Settings] → [Dial Mode Setting]

automatically attempted again after a brief interval. The factory default setting : Two attempts at 3-minute intervals.



"Setting mode" → [System Settings] → [Image Send Settings]

→

[Fax Settings] → [Send Setting] → [Recall in Case of Line Busy] To cancel transmission, tap the job status display on the operation panel, tap the key of the job you want to delete, and tap [Stop/Delete] on the action panel. A message will appear to confirm the cancelation. Tap the [Cancel] key.

(page 4)

Page 37

Fax

Check Solution

Did a communication error occur? ■ If an error occurs that prevents transmission, the transmission is temporarily

canceled and then automatically re-attempted after a brief interval. The factory default setting : Two attempts at 3-minute intervals.



"Setting mode (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Setting] → [Recall in Case of Communication Error]

To cancel transmission, tap the job status display on the operation panel, tap the key of the job you want to delete, and tap [Stop/Delete] on the action panel. A message will appear to confirm the cancelation. Tap the [Cancel] key. The machine supports error correction mode (ECM) and is configured to automatically resend any part of a fax that is distorted due to noise on the line.



"Setting mode" → [System Settings] → [Image Send Settings] → [Fax Settings]

→

[Default Settings] → [ECM]

Does a message appear indicating that the memory is full?

Does a message appear notifying you that the original size was not detected?

Does the job status screen (completed jobs) or a transaction report indicate that the transmission was not successful?

Did you place an original that is folded?

Are the sub-address and passcode correct? (When using F-code communication)

■ Divide the originals into sets and fax each set separately, or use direct transmission. If the memory becomes full, the transmission will be canceled.

■ Place the original again. If the original size is still not detected correctly, specify the original size manually.

■ Perform the transmission again. If the transmission is still not successful after recalling is performed as set in [Recall in Case of Line Busy] or [Recall in Case of Communication Error], the transmission failure will be indicated in the job status screen and the transaction report.

■ Following the instructions in the display, unfold the original, place it in the automatic document feeder again, and re-scan it. If a folded original is placed in the automatic document feeder, an error will occur and scanning will be canceled when the actual original size is detected during scanning.

■ Check with the operator of the other machine to make sure that the sub-address and passcode are correct.

THE TRANSMITTED FAX PRINTS OUT BLANK AT THE RECEIVING SIDE

Check Solution

Is the original placed face up or face down correctly?

If the receiving machine is using thermal paper, was the thermal paper loaded with the wrong side out?

■ Place the original again in the correct orientation, and resend. When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up. Place the original correctly and send the fax again.

■ Check with the operator of the other machine.

Page 38

Fax

THE TRANSMITTED FAX IS REDUCED BY THE RECEIVING FAX MACHINE

Check Solution

Has the rotation sending been set? ■ Enable "Rotation Sending Setting" before transmission.

When [Rotation Sending Setting] is not enabled (the image is not rotated), an original placed in the vertical orientation may be reduced by the receiving machine.



"Setting mode" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Setting] → [Rotation Sending Setting] →

If "Mixed Size Original" is enabled in Others and an original with a different width is sent, rotate transmission will be disabled.

TRANSMISSION DOES NOT BEGIN AT THE SPECIFIED TIME

Check Solution

Is the machine's clock set to the correct time?

Is a transmission in progress? ■ If another transmission is in progress when the specified time arrives, the timer

■ Set the clock to the correct time.

 "Setting mode"

operation will begin after that transmission is finished.

→

[System Settings] → [Common Settings] → [Clock]

PRINTING DOES NOT TAKE PLACE AFTER RECEPTION

Check Solution

Does a password entry screen appear?

■ Enter the correct password using the numeric keys. [Hold Setting for Received Data Print] is enabled. If you do not know the password, check with your administrator.  "Setting mode (administrator)"

→

[Common Settings] → [Condition Settings]

→

[Hold Setting for Received Data Print]

→

[System Settings] → [Image Send Settings]

Page 39

Fax

Check Solution

Has cut-off printing been disabled in the setting mode (administrator)?

Is forwarding (Inbound Routing function) enabled for a received fax?

MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE

■ Load the same size of paper as the received fax. If [Print Actual Size Cut off Disabled] is enabled in [Print Style Setting] in the setting mode (administrator) and a fax is received that is larger than any paper that is loaded, the fax will be received and stored in memory without being printed. (However, when a fax longer than 11" x 17" (A3) size is received, it will be printed using multiple sheets of paper.)



"Setting mode" → [System Settings] → [Image Send Settings] → [Fax Settings]

→

[Receive Settings] → [Print Style Setting]

■ If you need to print a received fax, ask your administrator. When the Inbound Routing function is enabled, received faxes are automatically forwarded to a specified address. If [Print at Error] is selected when Inbound Routing is enabled, received faxes will only be printed when an error occurs.



"Setting mode (administrator)" → [Image Send Settings]

→

[Inbound Routing (Forwarding/Storing) Settings] → [Administration Settings]

→

[Inbound Routing Settings]

Check Solution

Is little free memory remaining? ■ If any of the following applies, print or delete received faxes to increase available

memory space for receiving faxes.

• The memory contains data that has been received with the received image

check setting enabled.

• The memory contains data that has been received with confidential reception

or that is protected by a password.

• A fax is stored in the memory box.

THE RECEIVED IMAGE IS FAINT

Check Solution

Is the original that was faxed also faint?

■ Ask the other party to send the fax again using a suitable (darker) exposure setting.

Page 40

Fax

THE MACHINE DOES NOT BEGIN FAX RECEPTION

Check Solution

Has the reception mode been set to [Manual Reception] in the setting mode?

Is little free memory remaining? ■ Increase the amount of free memory.

■ Set the reception mode to [Auto Reception]. When the reception mode is set to [Manual Reception], the machine will not receive faxes automatically.



"Setting mode (administrator)" → [System Settings] → [Image Send Settings] → [Fax Data Receive/Forward (Manual)] → [Fax Settings] → [Receive Settings]

When [Switching from Manual to Automatic Reception] is selected in setting mode and a fax is received in manual reception mode, the machine will automatically switch to automatic reception after the specified number of rings and receive the fax. Ask your administrator to enable this setting.  "Setting mode (administrator)"

→

[Fax Settings] → [Receive Settings] → [Switching from Manual to Automatic

Reception]

• The memory contains data that has been received with the received image

check setting enabled.

• The memory contains data that has been received with confidential reception

or that is protected by a password.

• A fax is stored in the memory box.

→

[Switching to Automatic Reception]

→

DIALING IS NOT POSSIBLE

[System Settings] → [Image Send Settings]

→

Check Solution

Is the extension telephone connected?

Is the external telephone enabled in setting mode? (When an external telephone is connected)

Is the line busy? ■ Wait until the communication is completed.

■ Check the connections. Check the telephone line jack, the wall jack, and any extension adapters to make sure that all connections are secure.

■ Ask your administrator to enable [External Telephone Setting]/  "Setting mode (administrator)"

→

[Fax Settings] → [Default Settings] → [External Telephone Setting]

→

[System Settings] → [Image Send Settings]

→

Page 41

Fax

YOU CANNOT TALK TO THE OTHER PARTY

Check Solution

Did you dial using the speaker? ■ Use the extension telephone.

When you dial using the speaker, you will be able to hear the voice of the other party, but he or she will not hear your voice. Use the extension telephone. (When the optional receiver or extension telephone is not installed, you cannot talk to the other party.)

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED

Check Solution

Has the maximum number of keys been stored?

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED

Check Solution

Is the key being used in a reserved transmission or a transmission in progress?

Have functions been disabled by the administrator?

Has your administrator enabled a function that prevents editing/deleting?

■ Adjust the number of stored keys. Delete addresses (one-touch keys and group keys) that are not being used.

■ Wait until the transmission is finished or cancel the reserved transmission and then edit or delete the key.

■ Check with your administrator. Some functions may have been disabled in the setting mode.

■ Check with your administrator. If your administrator has enabled settings such as [Inbound Routing Settings], keys cannot be edited or removed.  "Setting mode (administrator)"

→ [Inbound Routing (Forwarding/Storing) Settings] → [Inbound Routing Settings]

→

[Image Send Settings]

Page 42

Fax

I WANT TO CHECK THE SEND/RECEIVE HISTORY

Check Solution

Press the [Sending History] key. (Send history only)

Check with the [Job Status] key. ■ Tap the [Job Status] key and tap the [Fax] tab to check the status of fax jobs. To

■ Tap the [Sending History] key (Easy Fax mode) to show the send history. In normal mode, tap the [Sending History] key on the action panel.

check previous send or receive histories, tap the [Complete] key. To print communication results, open the action panel and tap [Print Image Sending Activity Report].

I DON'T KNOW HOW TO FORWARD RECEIVED FAXES

Check Solution

Use the received fax forwarding settings in setting mode.

■ You can forward received faxes to a forwarding destination set in advance. Enable [Inbound Routing Settings] in "Setting mode (administrator)"

- [System Settings] →

[Inbound Routing (Forwarding/Storing) Settings]. Tap [Add] and set the forwarding destination and forwarding conditions. When the settings are completed, received faxes will be forwarded according to the set conditions.

→

[Image Send Settings]

Page 43

Fax

I DON'T KNOW HOW TO PREVIEW RECEIVED FAXES

Check Solution

Enable the image preview setting for received faxes in setting mode.

NOTIFICATION SOUNDS ARE TOO LOUD OR TOO SOFT, OR ARE NOT AUDIBLE (VOLUME ADJUSTMENT)

Check Solution

Have you adjusted the volume in the speaker settings of setting mode?

■ You can forward received faxes to a forwarding destination set in advance. Enable [Received Data Image Check Setting] in "Setting mode (administrator)" [System Settings] Settings] When a fax is received, tap the icon that appears next to the [Job Status] key at the top of the screen. In the system information screen that appears, tap the [Event Information] tab and tap the [Check Fax Reception Image] key. Tap the key of the received fax that you want to check, and tap [Check Image] on the action panel to show a preview of the fax.

■ Adjust the on-hook volume, ringing volume, line monitor volume, send/receive completion volume, and send/receive error volume in "Setting mode (administrator)".  "Setting mode (administrator)"

→

[Fax Settings] → [Default Settings] → [Speaker Settings]

→

[Image Send Settings] → [Common Settings] → [Condition

[Preview Setting].

→

[System Settings] → [Image Send Settings]

You can adjust the volume of the original scan complete sound in the scan complete sound setting of setting mode.

I DON'T KNOW HOW TO STORE OR PRINT SENDER INFORMATION

Check Solution

You can store sender information in "Own Name and Destination Set" in setting mode.

■ A complete sound is heard when scanning of the original is completed. In "Setting mode (administrator)", select [System Settings]

→

[Common Settings] → [Condition Settings] → [Scan Complete Sound Setting]

to adjust the volume.

■ To store sender information, select "Setting mode (administartor)]

- [System Settings] →

[Own Name and Destination Set].

→

[Image Send Settings] → [Common Settings]

→

[Image Send Settings]

Page 44

Fax

BROADCAST TRANSMISSION DOES NOT WORK

Check Solution

Has broadcast setting been disabled in the setting mode (administrator)?

THE FAX RECEPTION / DATA INDICATOR DOES NOT TURN OFF

Check Solution

Did you retrieve a received fax that was printed?

Is an error preventing received faxes from being printed?

I DON'T KNOW HOW TO CHECK AN ADDRESS

■ Broadcast transmission cannot be performed when "Setting mode (administrator)" - [System Settings]

→

[Send Setting] → [Disable Fax Broadcasting] is disabled.

■ The fax reception / data indicator blinks until received faxes are retrieved.

■ The fax received / data indicator blinks when a received fax remains in memory

without being printed. Clear the error that is preventing printing.

→

[Image Send Settings] → [Fax Settings]

WHEN SENDING A FAX

Check Solution

Tap the [Address Review] key. ■ Tap the [Address Review] key to view a list of the addresses.

Is "Fax Dest. Confirmation Mode" enabled in setting mode?

■ Enable "Setting mode (administrator)" - [System Settings] → [Image Send Settings] When this setting is enabled, an address confirmation message will appear when you send a fax to prevent erroneous transmission.

→

[Fax Settings] → [Default Settings] → [Fax Dest. Confirmation Mode].

Page 45

Image Send

CHECKLIST

Alert Message Check Page

TRANSMISSION DOES NOT TAKE PLACE

AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY

THE RECEIVED IMAGE FILE CANNOT BE OPENED

I DON'T KNOW HOW TO SPECIFY THE ORIGINAL/SEND SIZE

TRANSMISSION TAKES A LONG TIME

A DESTINATION IS PRE-SELECTED

THE SCANNED IMAGE IS CLIPPED

THE QUALITY OF THE SCANNED IMAGE IS POOR

THE SCANNED IMAGE IS BLANK

THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE

JPEG WAS SELECTED FOR THE FILE TYPE BUT THE FILE WAS CREATED AS A TIFF FILE

THE FILE SIZE IS LARGE

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED

Did you select the correct destination (destination information )? Is the correct information (e-mail address or FTP server information) stored for that destination?

Does the image file exceed the e-mail attachment limit set in the setting mode (administrator)?

Did the image file exceed the file attachment size limit of your mail server?(When Scan to E-mail is used.)

Has the folder on the destination computer been set as a shared folder so that files can be sent to it?(When using Scan to Network Folder.)

Is [IPsec Settings] enabled on the machine?(When using Scan to Network Folder.)

Did you place an original that is folded? 46

Are you scanning one of the following types of originals? 47

Does the viewer program used by the recipient support the format of the received image data?

Does a message appear prompting you to enter your password? 47

Are you using Easy mode? 47

Is the resolution setting appropriate at the time of scanning? 48

Is [Default Address Setting] enabled in the setting mode? 48

Is the original scan size setting smaller than the actual original size? 48

Is the original printed matter such as a book or magazine? 49

When scanning a color or grayscale original, is the color mode set to [Mono2]?

Is a destination included that has [TIFF-S] selected for the format? 49

Is the resolution setting too low? 49

Is the compression ratio too high? 49

Is the original placed face up or face down correctly? 49

Are Internet fax addresses included in the transmission? 50

Did you select [Mono2] in color mode? 50

Was the color mode set to [Grayscale] when you scanned a monochrome original?

Is the resolution setting too high? 50

Is the compression ratio too low? 50

Has the maximum number of keys been stored? 51

Is the key being used in a reserved transmission or a transmission in progress?

Has your administrator enabled a function that prevents editing/deleting?

Page 46

Image Send

Alert Message Check Page

I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE

I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING AN IMAGE

Use the [Format] key. 51

Tap the [Address Review] key. 51

TRANSMISSION DOES NOT TAKE PLACE

Check Solution

Did you select the correct destination (destination information )? Is the correct information (e-mail address or FTP server information) stored for that destination?

Does the image file exceed the e-mail attachment limit set in the setting mode (administrator)?

Did the image file exceed the file attachment size limit of your mail server? (When Scan to E-mail is used.)

Has the folder on the destination computer been set as a shared folder so that files can be sent to it? (When using Scan to Network Folder.)

Is [IPsec Settings] enabled on the machine? (When using Scan to Network Folder.)

■ Make sure that the correct information is stored for the destination and that the destination is correctly selected. If delivery by e-mail (Scan to E-mail) is unsuccessful, an error message such as "Undelivered Message" may be sent to the designated administrator's e-mail address. This information may help you determine the cause of the problem.

■ Check with your administrator. If your administrator has set a limit on the size of transmitted files, a file that exceeds the limit cannot be transmitted.

■ Reduce the size of the file attachment (reduce the number of pages to scan) for one e-mail transmission. The size of the file can also be reduced by scanning using a lower resolution setting. Ask your mail server administrator (or Internet service provider, etc.) what the file size limit is for one e-mail transmission.

■ If the destination folder is not configured as a shared folder, select "Sharing" in the folder properties. If the folder was moved or otherwise changed, the "Sharing" setting may have been canceled.

■ Check with your administrator. When [IPsec Settings] is enabled in setting mode, it may not be possible to scan to a shared folder in some computer environments.

 "Setting mode (administrator)" → [System Settings] → [Security Settings]

→ [IPsec Settings]

Did you place an original that is folded?

Page 47

Image Send

AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY

Check Solution

Are you scanning one of the following types of originals? When Black & White is not selected:

• Are there colors or coloring in the paper?

When Color is not selected:

• Is the color in the original very light?

• Is the color in the original very dark, almost black?

• Is only a very small area of the original colored?

THE RECEIVED IMAGE FILE CANNOT BE OPENED

Check Solution

Does the viewer program used by the recipient support the format of the received image data?

■ Specify the color mode manually. When the color mode is set to [Auto], the machine detects whether the original is black and white or color when the [Color Start] key is tapped; however, in the cases as shown on the left, automatic detection may not give the correct result.

■ Use a software program that is capable of opening the selected file type and compression mode. The recipient may be able to open the file if you change the file type and compression mode selected at the time of transmission.

Does a message appear prompting you to enter your password?

■ Ask the sender for the password, or have the image sent again in a non-encrypted format. The received file is an encrypted PDF file.

I DON'T KNOW HOW TO SPECIFY THE ORIGINAL/SEND SIZE

Check Solution

Are you using Easy mode? ■ Use normal mode to set the original size and send size. Tap the [Original] key in

the base screen of normal mode. Specify the scan size (original size), and specify the send size that will be received at the destination.

Page 48

Image Send

TRANSMISSION TAKES A LONG TIME

Check Solution

Is the resolution setting appropriate at the time of scanning?

A DESTINATION IS PRE-SELECTED

Check Solution

Is [Default Address Setting] enabled in the setting mode?

■ Select resolution and data compression settings that are suited to the purpose of transmission. To create image data that is balanced in terms of resolution and file size, pay attention to the following points: Resolution modes: The default resolution setting is [200x200dpi] in "E-Mail", "FTP/Desktop", "Network Folder", and "Scan to External Memory Device", and [200x100dpi] in Internet fax mode. If the original does not contain a halftone image such as a photo or illustration, scanning at the default resolution will create a more practical and useful image. A higher resolution setting or the "Half Tone" setting (in Internet fax mode only) should only be selected if the original contains a photo and you wish to give priority to the quality of the photo image. Exercise caution in this case as a larger file will be created than when the default setting is used.

■ If you wish to send to a destination other than the default destination, tap the [Cancel] key. If you are the administrator and wish to change or disable the default destination, change the settings as appropriate in [Default Address Setting].

 "Setting mode (administrator)" → [System Settings] → [Image Send Settings]

→ [Scan Settings] → [Default Address] → [Default Address Setting]

THE SCANNED IMAGE IS CLIPPED

Check Solution

Is the original scan size setting smaller than the actual original size?

■

Set the scan size to the actual original size. If you have intentionally set a smaller size than the actual original size, place the original considering the reference placement position for the selected scan size. For example, when scanning an 8-1/2" x 11" (A4) original using a 5-1/2" x 8-1/2" (B5) setting on the document glass, align the original using the document glass scale at the left edge to fit the area you wish to scan into the 5-1/2" x 8-1/2" (B5) scanning area.

Page 49

Image Send

THE QUALITY OF THE SCANNED IMAGE IS POOR

Check Solution

Is the original printed matter such as a book or magazine?

When scanning a color or grayscale original, is the color mode set to [Mono2]?

Is a destination included that has [TIFF-S] selected for the format?

Is the resolution setting too low? ■ A low resolution setting results in a coarser image.

■ To reduce the moire effect, take the following procedure: When the original is printed matter, vertical patterns (moire) may occur. Select [Others] → [Sharpness] in the Base Screen of normal mode and soften the edges of image to reduce the moire effect (only in "E-Mail", "FTP/Desktop", "Network Folder", and "Scan to External Memory Device"). It may also be possible to reduce the moire effect by changing the resolution setting or shifting the original (or changing its angle) slightly on the document glass.

■ Setting the color mode to [Mono2] replaces the colors in the original with either black or white. This is suitable for text-only originals; however, for originals that contain illustrations, it is best to use the [B/W Start] key with the color mode set to [Grayscale], or set the color mode of the [Color Start] key to [Full Color] or [Grayscale] and then scan.

■ If you wish to send an image scanned at high resolution to destinations for "E-Mail", "FTP/Desktop", and "Network Folder", send the image to scanner and Internet fax destinations separately. When a broadcast transmission is performed that includes both destinations for "E-Mail", "FTP/Desktop", and "Network Folder" and Internet fax destinations that have [TIFF-S] selected for the format, the resolution will remain fixed at [200x200dpi] even if a different resolution setting is selected.

Increasing the resolution setting produces a smoother image. (The higher the resolution, the larger the file size.)

Is the compression ratio too high? ■ If the compression ratio is set to a high value when "Color Mode" transmission is

set to full color or grayscale, noise may be noticeable and colors may appear dull. Set [File Format] → "Compression Ratio" to a lower value to reduce noise and dulling of color. (The lower the compression ratio, the larger the file size.) This is set in Normal Mode.

THE SCANNED IMAGE IS BLANK

Check Solution

Is the original placed face up or face down correctly?

Page 50

Image Send

THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE

Check Solution

Are Internet fax addresses included in the transmission?

JPEG WAS SELECTED FOR THE FILE TYPE BUT THE FILE WAS CREATED AS A TIFF FILE

Check Solution

Did you select [Mono2] in color mode?

THE FILE SIZE IS LARGE

■ Send the image to the scan mode and Internet fax mode destinations separately. When destinations for "E-Mail", "FTP/Desktop", and "Network Folder" and Internet fax destinations are included in a broadcast transmission, the original transmission orientation of Internet fax takes precedence, and thus the file may not appear in the correct orientation when viewed on a PC.

■ Change the color mode to [Full Color] or [Grayscale], and then tap the [Start] key. When [JPEG] is selected for the file type and the image is scanned in Mono2, the file will be created as a TIFF file.

Check Solution

Was the color mode set to [Grayscale] when you scanned a monochrome original?

Is the resolution setting too high? ■ The higher the resolution setting, the larger the file size.

Is the compression ratio too low? ■ If the compression ratio is set to a low value when Color Mode is set to

■ [Grayscale] is suitable when you want a high-quality image of text or a photo, but the file size will be larger. Using [Mono2] for a text-only original will significantly reduce the file size. This is set in Normal Mode.

Lowering the resolution results in a coarser image, but produces a smaller file size.

[Full Color] or [Grayscale], the file size will be large. If [File Format] → [Compression Ratio] is set to a higher value, noise may become noticeable and colors may appear duller, but the file size will be smaller. This is set in Normal Mode.

Page 51

Image Send

?!?

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED

Check Solution

Has the maximum number of keys been stored?

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED

Check Solution

Is the key being used in a reserved transmission or a transmission in progress?

Has your administrator enabled a function that prevents editing/deleting?

I WANT TO CHANGE THE FORMAT OR

■ Adjust the number of stored keys. Delete addresses (one-touch keys and group keys) that are not being used.

■ Wait until the transmission is finished or cancel the reserved transmission and then edit or delete the key.

■ Check with your administrator. If your administrator has enabled settings such as [Default Address Setting] and [Inbound Routing Settings], keys cannot be edited or removed.

COMPRESSION OF A SCANNED IMAGE

Check Solution

Use the [Format] key. ■ You can use the [Format] key to set the format and compression percentage of a

file to be saved or sent. In normal mode, you can create a file of a number of original pages [Specified Pages per File] can be used.

I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING AN IMAGE

Check Solution

Tap the [Address Review] key. ■ Tap the [Address Review] key to view a list of the addresses.

Page 52

Document Filing Problems

CHECK LIST

Alert Message Check Page

DOCUMENT FILING DOES NOT TAKE PLACE

A JOB CANNOT BE STORED IN A CUSTOM FOLDER

A STORED FILE HAS DISAPPEARED

A FILE CANNOT BE DELETED Is the property of the file set to [Protect]?

THE PROPERTY OF A FILE CANNOT BE SET TO [Confidential]

A CONFIDENTIAL FILE OR CONFIDENTIAL FOLDER CANNOT BE OPENED

I CAN'T STORE OR CHANGE A FILE NAME OR CUSTOM FOLDER NAME

A FILE NAME IS CUT OFF Was the file name stored in the advanced transmission settings during a

I DON'T KNOW HOW TO SCAN TO USB MEMORY

I DON'T KNOW TO PRINT BY USB DIRECT PRINT

Did you enable document filing in the printer driver?

Do the custom folders created with the machine appear in "Folder Information"?(When printing)

Does the custom folder have a password?

Did you tap the [Print and Delete the Data] key to print a stored file?

Has automatic deletion of document filing files been enabled?

Is the file in the Quick File folder?

Did you enter the wrong password?

Does the name include characters that cannot be used in a file or folder name?

scan or Internet fax transmission?

Did you insert the USB memory device?

Did you select [Scan to USB] in [Scan to HDD/USB] of Easy Scan mode?

Did you select [Scan to External Memory Device] in Document Filing mode?

Did you insert the USB memory device?

Did you select [Select File from USB Memory to Print] in Document Filing mode?

DOCUMENT FILING DOES NOT TAKE PLACE

Check Solution

Did you enable document filing in the printer driver?

■ Enable document filing. In print mode, enable document filing on the [Job Handling] tab of the printer driver. In other than print mode, specify Document Filing settings from Quick File or File.

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Document Filing Problems

A JOB CANNOT BE STORED IN A CUSTOM FOLDER

Check Solution

Do the custom folders created with the machine appear in "Folder Information"? (When printing)

Does the custom folder have a password?

A STORED FILE HAS DISAPPEARED

Check Solution

Did you tap the [Print and Delete the Data] key to print a stored file?

Has automatic deletion of document filing files been enabled?

■ Click the [Get Folder Name] button in the document filing save screen of the printer driver to call up the custom folders that have been created on the machine.

■ Enter the password configured in the machine in the document filing save screen.

■ Tap the [Print and Save the Data] key to print again.

If you print the file by tapping the [Print and Delete the Data] key, the file is automatically deleted after being printed. The file property can be set to [Protect] to prevent the file from being easily deleted.

■ If files that you need have been deleted, consult the administrator of the machine. When [Automatic Deletion of File Settings] is enabled in the setting mode, the files in the specified folders are periodically deleted. (Even when the file property is [Confidential] or [Protect], the file may be deleted.)  "Setting mode (administrator)" → [System Settings] → [Document Filing

Settings] → [Automatic Deletion of File Settings]

A FILE CANNOT BE DELETED

Check Solution

Is the property of the file set to [Protect]?

■ A file cannot be deleted when its property is set to [Protect]. Change the file property from [Protect] to [Sharing] and then delete the file.

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Document Filing Problems

THE PROPERTY OF A FILE CANNOT BE SET TO [Confidential]

Check Solution

Is the file in the Quick File folder? ■ Move the file to a different folder and then set its property to "Confidential".

[Confidential] cannot be specified for a file in the Quick File folder. (Note that [Protect] can be specified for a file in the Quick File folder to prevent it from being easily deleted.)

A CONFIDENTIAL FILE OR CONFIDENTIAL FOLDER CANNOT BE OPENED

Check Solution

Did you enter the wrong password? ■ Check with your administrator.

I CAN'T STORE OR CHANGE A FILE NAME OR CUSTOM FOLDER NAME

Check Solution

Does the name include characters that cannot be used in a file or folder name?

■ The following characters cannot be used in a file or folder name: ? / " ; : , < > ! * & # ¥ |

A FILE NAME IS CUT OFF

Check Solution

Was the file name stored in the advanced transmission settings during a scan or Internet fax transmission?

■ If the name was stored in the advanced transmission settings before Quick File or File settings were configured, that name will be used for the stored file. If the number of characters in the name exceeds the maximum number of characters allowed for a Quick File name (30 characters), characters after the 30th character will be discarded.

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Document Filing Problems

I DON'T KNOW HOW TO SCAN TO USB MEMORY

Check Solution

Did you insert the USB memory device?

Did you select [Scan to USB] in [Scan to HDD/USB] of Easy Scan mode?

Did you select [Scan to External Memory Device] in Document Filing mode?

I DON'T KNOW TO PRINT BY USB DIRECT PRINT

Check Solution

Did you insert the USB memory device?

■ When you insert a USB memory device in the machine, a message will appear. To scan to USB memory, tap the [Scan to External Memory Device] key. The external memory device screen set in Easy Scan mode appears. Place the original and tap the [Start] key to scan the document into the USB memory device. You can select the [Perform Detail Setting] checkbox to select detailed save settings.

■ When [Scan to USB] is selected in [Scan to HDD/USB] of Easy Scan mode, the scanned document will be saved to the connected USB memory device.

■ When [Scan to External Memory Device] is selected on the action panel of Document Filing mode, the scanned document will be saved to the connected USB memory device.

■ When you insert a USB memory device in the machine, a message will appear. To perform USB Direct Print, tap the [Print from external memory device (USB)] key.

Did you select [Select File from USB Memory to Print] in Document Filing mode?

■ Tap [Select File from USB Memory to Print] on the action panel of Document Filing mode.

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