Troubleshooting
Click the icon of the function you want to know more about.
Common Copier Printer
Fax Image Send Document Filing
Preface
ABOUT THIS GUIDE
This guide provides information about how to use the machine and what to do when a problem occurs.
If you encounter a problem, check this guide before calling a support center.
Please note
• This guide assumes that the persons who install and use this product have a working knowledge of their computer
and web browser.
• For information on your operating system or web browser, please refer to your operating system guide or web browser
guide, or the online Help function.
• The explanations of screens and procedures are primarily for Internet Explorer® on Windows® 8. The screens may
vary depending on the version of the operating system or the software application.
• Wherever "MX-xxxx" appears in this guide, please substitute your model name for "xxxx".
• Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual,
please contact your dealer or nearest authorized service representative.
• This product has undergone strict quality control and inspection procedures. In the unlikely event that a defect or other
problem is discovered, please contact your dealer or nearest authorized service representative.
• Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the
product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any
damage that occurs due to use of the product.
Warning
• Reproduction, adaptation or translation of the contents of the manual without prior written permission is prohibited,
except as allowed under copyright laws.
• All information in this manual is subject to change without notice.
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CONTENTS
ABOUT THIS GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Copying Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Image Send . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Document Filing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
If the problem persists after you follow the instructions in this guide…
If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main
power switch to the "
After the main power indicator color changes to green, press the [POWER] button.
When the background color of the job status display at the upper right corner of the touch panel is not gray, do not switch off
the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received
to be lost.
" position. Wait at least 10 seconds and then turn the main power switch to the " " position.
3
Fax reception /
data indicator
Touch panel
Main power indicator
Power switch
Error indicator
[Power Save Mode]
button/Indicator
[Home Screen] key
LAN connector
LAN connector
(A type)
Main power switch
Extension telephone
jack (TEL)
Line jack (LINE)
OPERATION PANEL
Person sensor
General Problems
Points to Keep in Mind
For a checklist of general problems, refer to "CHECK LIST (page 7)".
Power and connector positions
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General Problems
Do not exceed the
indicator line
Align the edges and place
face up Insert all the way in
Adjust to the original size
If the original has a fold, straighten the fold before placing. (This
prevents original mismfeeds and incorrect detection of the original size)
●Automatic Document Feeder
●Document glass
Place the original in the back left corner.
If the original has a fold, straighten the fold before placing.
(This prevents original misfeeds and incorrect detection of
the original size)
Mark
Platen
Scale
Original size
detection plate
●Paper tray
Fan the paper well before loading it.
Set the guides to the size of the paper.
The paper must not exceed the indicator line.
●Bypass tray
Pull the extension guide all
the way out.
Load the paper with the print
side facing down.
Set the bypass tray guides
to the width of the paper.
Is the original placed correctly?
Is the paper loaded correctly?
Placing the original and adding paper
5
General Problems
How to clean the automatic document feeder and document glass
How to clean the bypass feed
Position of staple replacement and
staple jam explanation label
Discarding punch waste
Paper feed roller
Bypass feed roller
Toner cartridge
Toner container
●Inner finisher
●Finisher
●Saddle stitch finisher
●Inner finisher
●Saddle stitch finisher
●Finisher
Removing a toner
cartridge
Maintenance
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General Problems
CHECK LIST
?
Alert Message Check Page
I CAN'T USE A PARTICULAR
FUNCTION OR PERIPHERAL
DEVICE
I DON'T KNOW HOW TO CHECK
THE TOTAL NUMBER OF PAGES
USED
THE OPERATION PANEL CANNOT
BE USED
PRINTING IS NOT POSSIBLE OR
STOPS DURING A JOB
I DON'T KNOW HOW TO PROHIBIT
COLOR PRINTING
THE ORIGINAL SIZE IS NOT
AUTOMATICALLY SELECTED OR
THE WRONG SIZE IS SELECTED
THE DISPLAYED BYPASS TRAY
PAPER SIZE IS NOT CORRECT
THE ORIGINAL MISFEEDS
(AUTOMATIC DOCUMENT FEEDER)
THE PAPER MISFEEDS Is a torn piece of paper remaining in the machine?
PAPER DOES NOT FEED FROM
THE PAPER TRAY
I DON'T KNOW HOW TO CHANGE
THE PAPER SIZE
Have functions been disabled by the administrator?
Hold down the [Home Screen] key.
You can check in the status of setting mode.
Is the main power indicator lit?
Did you just power on the machine?
Is the [Power Save Mode] button blinking?
Is a cover open or a device separated from the machine?
Did login fail three times in a row?
Does a message appear indicating that Auto Login failed?
Does the message "Call for service. Code:xx-xx*." appear in the touch
panel?
Is a tray out of paper?
Is the machine out of toner?
Has a paper misfeed occurred?
Is the output tray full?
Is the toner collection container full?
Are restrictions placed on the trays that can be used in each
mode(copy, print, image send, and document filing)?
You can prohibit color printing in User Control.
For copy mode, you can set copying to black & white priority. For
printing mode, you can set printing to black & white priority in the printer
driver settings.
Is the original curled or folded?
Did you place an original smaller than 5-1/2" x 8-1/2" (A5) size?
Is the extension guide pulled out?
Is too much paper loaded into the document feeder tray?
Is the original a long original?
Is the original on thin paper?
Is too much paper loaded in the tray?
Are multiple sheets feeding at once?
Are you using paper that is not within the specifications?
Has the paper in the tray absorbed moisture?
Are the bypass tray guides adjusted to the width of the paper?
Is the bypass tray extension guide pulled out?
Is the bypass feed roller dirty?
Is 5-1/2" x 8-1/2" (A5) size paper loaded?
Is the paper size specified?
Did you add paper to the bypass tray?
Is the paper loaded correctly into the paper tray?
Has the tray been prohibited in some modes (copy, print, fax, image
send, document filing)?
Set the paper size used in each tray in the tray settings.
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General Problems
?
Alert Message Check Page
THE IMAGE IS SKEWED ON THE
PAPER
LINES APPEAR IN THE SCANNED
IMAGE
SMUDGES APPEAR ON PRINTED
OUTPUT
WHEN PRINTING ON THICK PAPER,
THE PRINT RESULT IS DIRTY FROM
THE 2ND PAGE ON
I DON'T KNOW HOW TO CHANGE
THE OUTPUT TRAY
PART OF THE IMAGE IS CUT OFF Has the correct paper size been set?
PRINTING TAKES PLACE ON THE
WRONG SIDE OF THE PAPER
A COVER OR INSERT IS NOT
PRINTED ON THE SPECIFIED
PAPER
THE CONNECTED USB DEVICE
CANNOT BE USED
THE FINISHER/SADDLE FINISHER
DOES NOT OPERATE
STAPLING DOES NOT TAKE
PLACE(INCLUDING SADDLE
STITCH)
PUNCHING DOES NOT TAKE
PLACE
THE STAPLING POSITION OR
PUNCH POSITION IS NOT
CORRECT
FOLDING DOES NOT TAKE PLACE Did the administrator enable the [Disabling of Duplex] setting?
PREVIEW IMAGES OR THUMBNAIL
IMAGES DO NOT APPEAR
Is too much paper loaded into the bypass tray?
Are the bypass tray guides adjusted to the width of the paper?
Are the original guides adjusted to the width of the paper?
Are the scanning areas of the document glass or automatic document
feeder dirty?
Is the bypass feed roller dirty?
Did you clean the main charger of the photoconductive drum?
Did you clean the PT charger of the primary transfer belt?
Did you clean the laser unit?
Are you using paper that is not within the specifications?
Are you printing on pre-punched paper?
Does a message appear indicating the need for maintenance?
Has the paper type been set correctly?
Is the output tray specified?
Was the original placed in the correct position?
Is the paper loaded with the print side facing in the correct direction?
Has the paper type been set correctly?
Is the USB device compatible with the machine?
Is the connected USB device recognized correctly?
Is the format of the USB memory device FAT32?
Are you using a USB memory device with a capacity of more than 32
GB?
Does a message appear indicating that you need to remove paper from
the stapler compiler?
Have functions been disabled by the administrator?
Does a message appear instructing you to check the staple unit?
Does a message appear instructing you to add staples?
Is a different width of paper mixed in?
Are there more sheets than can be stapled at once?
Is a paper size that cannot be stapled included in the print job?
Is the paper type setting of the tray selected in the printer driver set to a
paper type that cannot be stapled?
Does a message appear instructing you to check the punch module?
Is a different size of paper mixed in?
Is a paper size that cannot be punched included in the print job?
Is the tray selected in the printer driver set to a paper type that cannot
be punched?
Is the stapling position set correctly?
Are the punching positions set correctly?
Are you using a paper type that has a specific front and reverse side?
Are there a number of jobs waiting to be executed?
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General Problems
?!?
!
?
Alert Message Check Page
THE TOUCH PANEL DISPLAY IS
DIFFICULT TO VIEW
YOU WERE LOGGED OUT
WITHOUT LOGGING OUT
YOURSELF
I DON'T KNOW WHERE THE IP
ADDRESS SETTING IS
I DON'T KNOW HOW TO CHANGE
THE BACKGROUND COLOR OF
THE HOME SCREEN
I DON'T KNOW HOW TO ADD A
SHORTCUT TO OR DELETE A
SHORTCUT FROM THE HOME
SCREEN
I DON'T KNOW HOW TO RESTORE
THE LARGE TEXT SETTING TO ITS
ORGINAL STATE
I DON'T KNOW HOW TO ADJUST
THE TIME THE MACHINE ENTERS
ENERGY SAVE MODE
I FORGOT THE ADMINISTRATOR
PASSWORD
I DON'T KNOW WHOM TO
CONTACT FOR MAINTENANCE
AND SERVICE
Is the brightness properly adjusted?
Did Auto Clear activate?
The IP address is set in the Network Settings of Setting mode.
You can change the background color in "MFP Display Pattern Setting".
You can change a shortcut in "Edit Home".
Is large text mode enabled in the home screen?
Set the time the machine enters energy save mode in the Energy Save
settings of setting mode.
Was the administrator password changed from the factory default
setting?
Please check the customer support information.
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I CAN'T USE A PARTICULAR FUNCTION OR
PERIPHERAL DEVICE
Check Solution
Have functions been disabled by the
administrator?
■ Check with your administrator.
Some functions may have been disabled in the setting mode. When user
authentication is enabled, the functions that you can use may be restricted in
your user settings.
I DON'T KNOW HOW TO CHECK THE TOTAL
NUMBER OF PAGES USED
Check Solution
Hold down the [Home Screen] key. ■ When you hold down the [Home Screen] key, a message appears showing the
total page usage and toner level.
You can check in the status of setting
mode.
■ [Total Count] appears in the [Status] of setting mode. You can check the total
pages used from this item.
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General Problems
?
!
THE OPERATION PANEL CANNOT BE USED
Check Solution
Is the main power indicator lit? ■ If the main power indicator is not lit up, turn the machine's power on.
Make sure that the power plug is firmly inserted in the power outlet, switch the
main power switch to the " " position,
Did you just power on the machine? ■ Wait until a message appears indicating that the machine is ready.
After the [Power] button is turned on, the machine requires some time to
complete warmup operation. During warmup operation, functions can be
selected, but a job cannot be run.
Is the [Power Save Mode] button
blinking?
Is a cover open or a device separated
from the machine?
Did login fail three times in a row? ■ After operation unlocks, log in using the correct user information.
Does a message appear indicating
that Auto Login failed?
Does the message "Call for service.
Code:xx-xx*." appear in the touch
panel?
*Letters and numbers appear in xx-xx.
■ Auto Power Shut-Off mode has activated. To return the machine to normal
operation, press the [Power Save Mode] button. For more information, see the
"User's Manual" .
■ Read the message and take appropriate actions.
A warning message will appear when a cover is open or a device is separated
from the machine.
When [A Warning when Login Fails] is enabled in the setting mode and login fails
3 times in a row, a warning will be displayed and user authentication operation
will lock for 5 minutes.
(If you do not know your user information, contact your administrator.)
"Setting mode" → [User Control] → [Default Settings]
→ [A Warning when Login Fails]
■ Check with your administrator.
Auto Login failed due to network or other problems. If you are the administrator,
tap the [Administrator Password] key, log in as an administrator, and temporarily
change the auto login settings in the setting mode. (Restore the changed settings
to their original state after the problems have been solved.)
■ Turn on the machine power again.
■ Make sure that the background color of the job status display at the upper right
corner of the touch panel is gray, and press the [Power] button and then turn the
main power switch to the " " position. Wait at least 10 seconds and then turn
the main power switch to the " " position.
■ If the message still appears after switching the [Power] button and the main
power switch off and on several times, it is likely that a failure has occurred that
requires service. In this event, stop using the machine, unplug the power plug,
and contact your dealer or nearest SHARP Service Department. (When
contacting your dealer or nearest SHARP Service Department, inform them of
the displayed error code.)
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General Problems
?
!
?
!
PRINTING IS NOT POSSIBLE OR STOPS DURING
A JOB
Check Solution
Is a tray out of paper? ■ Add paper as instructed by the message in the touch panel.
Is the machine out of toner? ■ Replace the toner cartridge.
► Maintenance
Has a paper misfeed occurred? ■ Remove the misfeed as instructed by the message in the touch panel.
Is the output tray full? ■ Remove the output from the tray and resume printing.
When the output tray becomes full, a detector activates and stops printing.
Is the toner collection container full? ■ Replace the toner collection container as instructed by the message in the touch
panel.
(page 6)
Are restrictions placed on the trays
that can be used in each mode(copy,
print, image send, and document
filing)?
I DON'T KNOW HOW TO PROHIBIT COLOR PRINTING
Check Solution
You can prohibit color printing in
User Control.
For copy mode, you can set copying
to black & white priority. For printing
mode, you can set printing to black &
white priority in the printer driver
settings.
■ Check the settings in [Paper Tray Settings] and see if checkmarks appear in the
checkboxes of each mode ([Feeding Approved Job]).
Functions without a checkmark cannot be used for printing using that tray.
"Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Tray Settings/ Paper Settings] → [Paper Tray Settings]
→ [Tray Registration] → [Feeding Approved Job]
■ When user authentication is enabled, you can prohibit color printing for specific
users.
"Setting mode" → [User Control] → [User List].
"Setting mode" → [User Control] → [Machine Page Limit Setting].
■ Although this does not prohibit color copies, you can set the color mode to black
& white priority as a means of reducing the number of color pages printed.
Copying
Set "Setting mode(administrator)" → [System Settings] → [Copy Settings] →
[Initial Status Settings] → [Color Mode] to [B/W]
Printing
Select [Grayscale] on the [Main] tab of the printer driver.
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General Problems
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THE ORIGINAL SIZE IS NOT AUTOMATICALLY
SELECTED OR THE WRONG SIZE IS SELECTED
Check Solution
Is the original curled or folded? ■ Straighten the original.
The correct original size cannot be detected if the original is curled or folded.
Did you place an original smaller than
5-1/2" x 8-1/2" (A5) size?
■ Select the original size manually.
Original sizes smaller than 5-1/2" x 8-1/2" (A5) cannot be detected. When
scanning a small original on the document glass, it is convenient to place a blank
sheet of paper on top of the original which is the same size (8-1/2" x 11" (A4),
8-1/2" x 11"R (B5), etc.) as the paper that you wish to use for printing.
THE DISPLAYED BYPASS TRAY PAPER SIZE IS
NOT CORRECT
Check Solution
Is the extension guide pulled out? ■ Pull out the bypass tray extension guide.
When loading paper in the bypass tray, be sure to pull out the extension guide to
enable the paper size to be detected correctly.
THE ORIGINAL MISFEEDS (AUTOMATIC DOCUMENT
FEEDER)
Check Solution
Is too much paper loaded into the
document feeder tray?
Is the original a long original? ■ When using the automatic document feeder to scan a long original, set the scan
Is the original on thin paper? ■ Use the document glass to scan the original.
■ Make sure that the stack of paper in the tray is not higher than the indicator line.
► Placing the original and adding paper
size to [Long Size].
(Note that long originals cannot be copied using the copy function.)
If you need to use the automatic document feeder, use [Slow Scan Mode] in
[Others] to scan the original.
(page 5)
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General Problems
?
!
THE PAPER MISFEEDS
Check Solution
Is a torn piece of paper remaining in
the machine?
Is too much paper loaded in the tray? ■ Make sure that the stack of paper in the tray is not higher than the indicator line.
Are multiple sheets feeding at once? ■ Fan the paper well before loading it.
Are you using paper that is not within
the specifications?
Has the paper in the tray absorbed
moisture?
Are the bypass tray guides adjusted
to the width of the paper?
Is the bypass tray extension guide
pulled out?
Is the bypass feed roller dirty? ■ Clean the surface of the bypass feed roller.
■ Follow the instructions in the touch panel to remove all paper.
► Placing the original and adding paper
■ Use SHARP-recommended paper.
Using paper that is for other models or special paper that is not supported may
result in misfeeds, creases, or smudges.
- "SUPPLIES" in Start Guide
For paper that is prohibited or not recommended, see User's Manual.
■ Use the heater switch.
When using the machine in a cold location or a humid location, we recommend
that you switch on the heater switch on the machine.
► Power and connector positions
If you will not be using paper in a tray for a long time, remove the paper from the
tray and store it in a bag in a dark and dry location.
■ Adjust the bypass tray guides to the width of the paper.
► Placing the original and adding paper
■ When loading large-size paper, pull out the extension guide.
► Placing the original and adding paper
► Maintenance
(page 6)
(page 5)
(page 4)
(page 5)
(page 5)
Is 5-1/2" x 8-1/2" (A5) size paper
loaded?
Is the paper size specified? ■ If you are using a non-standard size, be sure to specify the paper size.
Did you add paper to the bypass tray? ■ When adding paper, remove any paper remaining in the bypass tray, combine it
■ When loading 5-1/2" x 8-1/2" (A5) size paper, place the paper in the horizontal
(5-1/2" x 8-1/2"R (A5R)) orientation.
If the size of paper loaded into a tray was changed, be sure to check the paper
size setting.
"Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Tray Settings/ Paper Settings] → [Paper Tray Settings]
→ [Tray Registration]
with the paper to be added, and reload as a single stack.
If paper is added without removing the remaining paper, a misfeed may result.
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General Problems
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?
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PAPER DOES NOT FEED FROM THE PAPER
TRAY
Check Solution
Is the paper loaded correctly into the
paper tray?
Has the tray been prohibited in some
modes (copy, print, fax, image send,
document filing)?
I DON'T KNOW HOW TO CHANGE THE PAPER SIZE
Check Solution
Set the paper size used in each tray in
the tray settings.
■ Set the guides to the size of the paper.
Make sure the height of the paper does not exceed the indicator line.
► Placing the original and adding paper
■ Check the settings in [Paper Tray Settings] and see if checkmarks appear in the
checkboxes of each mode ([Feeding Approved Job]). Functions without a
checkmark cannot be used for printing using that tray.
"Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Tray Settings/ Paper Settings] → [Paper Tray Settings] → [Tray Registration]
→ [Feeding Approved Job]
■ The "Tray Settings" key can be found in the home screen.
Tap this key to display the tray settings screen.
Tap the tray whose paper size you want to change, select the paper type, and
then tap the [Size] tab. Select the paper size and tap the [OK] key.
If you loaded a special size of paper in the bypass tray, tap the [Direct Entry] key
after tapping the [Size] tab, enter the paper size manually, and tap the [OK] key.
(page 5)
THE IMAGE IS SKEWED ON THE PAPER
Check Solution
Is too much paper loaded into the
bypass tray?
Are the bypass tray guides adjusted
to the width of the paper?
Are the original guides adjusted to the
width of the paper?
■ Do not load more than the maximum number of sheets.
The maximum number of sheets varies depending on the paper type setting.
■ Adjust the bypass tray guides to the width of the paper.
■ Adjust the original guides to the width of the paper.
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General Problems
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!
?
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LINES APPEAR IN THE SCANNED IMAGE
Check Solution
Are the scanning areas of the
document glass or automatic
document feeder dirty?
Is the bypass feed roller dirty? ■ Clean the surface of the bypass feed roller.
Did you clean the main charger of the
photoconductive drum?
Did you clean the PT charger of the
primary transfer belt?
Did you clean the laser unit? ■ Clean the laser unit. For details on cleaning, refer to the User's Manual.
■ Clean the scanning areas of the document glass or automatic document feeder.
► Maintenance
► Maintenance
■ Clean the main charger of the photoconductive drum. For details on cleaning,
refer to the User's Manual.
■ Clean the PT charger of the primary transfer belt. For details on cleaning, refer to
the User's Manual.
(page 6)
(page 6)
SMUDGES APPEAR ON PRINTED OUTPUT
Check Solution
Are you using paper that is not within
the specifications?
■ Use SHARP-recommended paper.
Using paper that is for other models or special paper that is not supported may
result in misfeeds, creases, or smudges.
- "SUPPLIES" in Start Guide
Are you printing on pre-punched
paper?
Does a message appear indicating the
need for maintenance?
■ Take care that the image does not overlap the punch holes.
If the printed image overlaps the punch holes, smudges may appear on the
reverse side of the paper following 1-sided printing, or on both sides following
2-sided printing.
■ Contact your dealer or nearest SHARP Service Department as soon as possible.
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General Problems
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WHEN PRINTING ON THICK PAPER, THE PRINT
RESULT IS DIRTY FROM THE 2ND PAGE ON
Check Solution
Has the paper type been set
correctly?
■ When using heavy paper, change the paper type in the tray settings to Heavy.
(The image may disappear if rubbed.)
Paper other than heavy paper is being used, but heavy paper is selected in the
tray settings. (This may cause creases and misfeeds.)
"Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Tray Settings/ Paper Settings] → [Paper Tray Settings] → [Tray Registration]
I DON'T KNOW HOW TO CHANGE THE OUTPUT TRAY
Check Solution
Is the output tray specified? ■ When copying, you can select the output tray in normal mode. Tap [Sort/Group]
or [Staple Sort] in the base screen of normal mode. Or, tap [Others] in the base
screen of normal mode and tap [Output Tray]. You can set the output tray in
these screens.
When printing, you can select the output tray in the printer driver. Click the
[Finishing] tab in the printer driver, and select the output tray in [Output Tray].
The output tray is fixed and cannot be changed when some copy or print settings
are selected. Some copy or print settings may be canceled when you change the
output tray.
PART OF THE IMAGE IS CUT OFF
Check Solution
Has the correct paper size been set? ■ If you are using a non-standard size, be sure to specify the paper size.
If the size of paper loaded into a tray was changed, be sure to check the paper
size setting.
"Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Tray Settings/ Paper Settings] → [Paper Tray Settings] → [Tray Registration]
Was the original placed in the correct
position?
■ If you are using the document glass, be sure to place the original in the far left
corner of the document glass.
► Placing the original and adding paper
(page 5)
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General Problems
?!?
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PRINTING TAKES PLACE ON THE WRONG SIDE
OF THE PAPER
Check Solution
Is the paper loaded with the print side
facing in the correct direction?
A COVER OR INSERT IS NOT PRINTED ON THE
SPECIFIED PAPER
Check Solution
Has the paper type been set
correctly?
■ Make sure that the print side of paper is facing in the correct direction.
• Trays 1 to 4:
Place the paper with the print side face up.*
• Bypass Tray :
Place the paper with the print side face down.*
* When the paper type is "Pre-Printed" or "Letter Head", load the paper in the
opposite way.
(Except when [Disabling of Duplex] is enabled in the setting mode
(administrator).
For information about the setting mode, consult your administrator.)
■ Set the correct paper type for the tray that contains the paper specified for the
cover or insert.
If the paper type set for the cover or insert is not the same as the paper type set
for the tray, paper will be fed from a different tray.
"Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Tray Settings/ Paper Settings] → [Paper Tray Settings] → [Tray Registration]
THE CONNECTED USB DEVICE CANNOT BE
USED
Check Solution
Is the USB device compatible with the
machine?
Is the connected USB device
recognized correctly?
Is the format of the USB memory
device FAT32?
■ Ask your dealer if the device is compatible with the machine.
USB devices that are not compatible with the machine cannot be used.
■ When a USB device is connected to the machine and correctly recognized, an
icon ( ) will appear at the top of the touch panel. If it is not recognized, connect
it once again.
■ Check the file format of the USB memory device.
If the format of the USB memory device is other than FAT32, use your PC to
change the format to FAT32.
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