Sharp DX-C381, DX-C311, DX-C380 User Manual

MODEL:

DX-C310 DX-C311 DX-C380 DX-C381

DIGITAL FULL COLOUR MULTIFUNCTIONAL SYSTEM

Maintenance & Safety GuideMaintenance & Safety GuideMaintenance & Safety Guide

Please read first

Please read this guide first to ensure safe use of the machine. Before installing this product, be sure to read the "TO ENSURE SAFE USE OF THE MACHINE" and "INSTALLATION REQUIREMENTS" sections.

TO ENSURE SAFE USE OF THE MACHINE

INSTALLATION REQUIREMENTS

Keep this manual close at hand for reference whenever needed.

SUPPLIES

REPLACING SUPPLIES AND MAINTENANCE

TROUBLESHOOTING

SPECIFICATIONS

INFORMATION ON DISPOSAL

TO THE ADMINISTRATOR OF THE MACHINE

Caution!

For complete electrical disconnection, pull out the main plug. The socket-outlet shall be installed near the equipment and shall be easily accessible.

Shielded interface cables must be used with this equipment to maintain compliance with EMC regulations.

➢➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣

The equipment should be installed near an accessible socket outlet for easy disconnection.

Notice for users in the UK

MAINS

The mains lead of this equipment is already fitted with a mains plug which is either a non-rewireable (moulded) or a rewireable type. Should the fuse need to be replaced, a BSI or ASTA approved fuse to BS1362 marked or be used. Always refit the fuse cover after replacing the fuse on the moulded plug. Never use the plug without the fuse cover fitted. In the unlikely event of the socket outlet in your home not being compatible with the plug supplied either cut-off the moulded plug (if this type is fitted) or remove by undoing the screws if a rewireable plug is fitted and fit an appropriate type observing the wiring code below.

DANGER: The fuse should be removed from the cut-off plug and the plug destroyed immediately and disposed of in a safe manner. Under no circumstances should the cut-off plug be inserted elsewhere into a 13A socket outlet as a serious electric shock may occur.

To fit an appropriate plug to the mains lead, follow the instructions below: IMPORTANT: The wires in this mains lead are coloured in accordance with the following code:

As the colours of the wires in this mains lead may not correspond with coloured markings identifying the terminals in your plug, proceed as follows: The wire which is coloured GREEN-AND-YELLOW must be connected to the terminal in the plug which is marked with the letter E, or by the safety earth symbol and-yellow. The wire which is coloured BLUE must be connected to the terminal which is marked with the letter N or coloured black. The wire which is coloured BROWN must be connected to the terminal which is marked with the letter L or coloured red.

If you have any doubt, consult a qualified electrician. WARNING: THIS APPARATUS MUST BE EARTHED.

➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢

PLUG WIRING INSTRUCTIONS

and of the same rating as the one removed from the plug must

GREEN-AND-YELLOW: Earth BLUE: Neutral BROWN: Live

Å@, or coloured green or green-

➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣

➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢

This machine contains the software having modules developed by Independent JPEG Group.

This product includes Adobe

Flash® technology of Adobe Systems Incorporated.

EMC (this machine and peripheral devices)

Warning:

This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

For the users of the fax function

FAX interface cable and Line cable:

These special accessories must be used with the device.

The Declaration of Conformity can be viewed at the following URL address.

http://www.sharp.de/doc/MX-FXX3.pdf

Contents

TO ENSURE SAFE USE OF THE

MACHINE . . . . . . . . . . . . . . . . . . 4

Cautions . . . . . . . . . . . . . . . . . . . 4

Warnings . . . . . . . . . . . . . . . . . . 5

Laser information . . . . . . . . . . . . 7

INSTALLATION REQUIREMENTS . . .

SUPPLIES. . . . . . . . . . . . . . . . . 10

Storage of supplies. . . . . . . . . . 10

Supply of spare parts and

consumables . . . . . . . . . . . . . . 11

REPLACING SUPPLIES AND

MAINTENANCE . . . . . . . . . . . . 12

Replacement time for supplies. 12

Supplies . . . . . . . . . . . . . . . . . . 13

Replacing the toner cartridges . 14 Replacing the toner collection

container. . . . . . . . . . . . . . . . . . 19

Replacing the developer cartridge /

drum cartridge. . . . . . . . . . . . . . . . .

Replacing the developer cartridge . . Colour balance adjustments. . . 31 Replacing the drum cartridge . . 32

Replacing the transfer unit . . . . 35

Replacing the primary transfer

belt unit. . . . . . . . . . . . . . . . . . . 35

Replacing the secondary transfer

roller unit. . . . . . . . . . . . . . . . . . 41

Replacing the fusing unit / ozone

filter. . . . . . . . . . . . . . . . . . . . . . 45

Replacing the fusing unit . . . . . 45

Replacing the ozone filter. . . . . 50

Replacing the staple cartridge

in the finisher . . . . . . . . . . . . . . 52

Regular maintenance . . . . . . . . 55

Cleaning the document glass and

automatic document feeder. . . . .

23 23

Cleaning the main charger of the

photoconductive drum . . . . . . . 56

Cleaning and replacing the rollers . . Cleaning and replacing paper

cassette rollers . . . . . . . . . . . . . 61

Cleaning and replacing the

bypass tray rollers . . . . . . . . . . 66

Cleaning and replacing the automatic

document feeder rollers . . . . . . . . . . .

Cleaning the laser unit . . . . . . . 78

Cleaning the PT charger of the

primary transfer belt unit . . . . . . 85

Executing the fusing cleaning

mode. . . . . . . . . . . . . . . . . . . . . 88

TROUBLESHOOTING . . . . . . . 89

When an error code appears . . 89 Checking the status of the machine. .

SPECIFICATIONS . . . . . . . . . . 92

Machine specifications / copier

specifications . . . . . . . . . . . . . . 92

Continuous copying speeds . . . 96

Ambient environment . . . . . . . . 96

Acoustic noise emission (measurement according to

ISO7779) . . . . . . . . . . . . . . . . . 97

Automatic document feeder

specifications . . . . . . . . . . . . . . 97

Business card feeder specifications. . 500-sheet paper feed unit

specifications . . . . . . . . . . . . . . 98

Finisher specifications . . . . . . . 99

Printer specifications . . . . . . . 101

Network scanner / Internet Fax

specifications . . . . . . . . . . . . . 102

Pull scan function (TWAIN)

specifications . . . . . . . . . . . . . 103

Facsimile specifications . . . . . 104

INFORMATION ON DISPOSAL . .

A. Information on Disposal for Users (private households) . . 106 B. Information on Disposal for

Business Users. . . . . . . . . . . . 107

Note:

• Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual, please contact your dealer or nearest SHARP Service Department.

• This product has undergone strict quality control and inspection procedures. In the unlikely event that a defect or other problem is discovered, please contact your dealer or nearest SHARP Service Department.

• Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any damage that occurs due to use of the product.

106

TO THE ADMINISTRATOR OF

THE MACHINE . . . . . . . . . . . . 110

Factory default passwords . . . 110 Forwarding all transmitted and received data to the administrator (document administration function) For the users of the fax function . . Trademark acknowledgments . .

. 110

111 112

Products that have earned the ENERGY STAR® are designed to protect the environment through superior energy efficiency.

The products that meet the ENERGY STAR® guidelines carry the logo shown above. The products without the logo may not meet the ENERGY STAR

guidelines.

Warranty

While every effort has been made to make this document as accurate and helpful as possible, SHARP Corporation makes no warranty of any kind with regard to its content. All information included herein is subject to change without notice. SHARP is not responsible for any loss or damages, direct or indirect, arising from or related to the use of this operation manual.

TO ENSURE SAFE USE OF THE MACHINE

Cautions

• Do not make any modifications to

this machine.

Doing so may result in personal injury or damage to the machine.

• Do not make copies of anything

which is prohibited from copying by law.

The following items are normally prohibited from printing by national law. Other items may be prohibited by local law.

●

Money ● Stamps ● Bonds

●

Stocks ● Bank drafts ● Checks

●

Passports ● Driver's licences

• Do not use a flammable spray to

clean the machine.

If gas from the spray comes in contact with hot electrical components or the fusing unit inside the machine, fire or electrical shock may result.

• Do not place a vessel that contains water or other liquid on the machine. Do not place metal objects on the machine that may fall into the machine.

• In the event that a metal object falls or liquid spills into the machine, first turn off the machine's main power switch and then unplug the power cord.

• If a thunderstorm begins, turn off the machine's main power switch and unplug the power cord in order to prevent electrical shock and fire due to a lightning strike.

• If you see condensation on the

surface of the machine or on the display, open the front cover and right side cover and make sure there is no condensation on the inside of the machine. Also check the area inside the front cover that is hidden by the toner collection container.

If condensation has formed inside the machine, turn off the main power. Turning on the main power when condensation has formed inside the machine may cause a failure. Leave the cover open until the condensation evaporates naturally. To keep foreign matter from getting on the primary transfer belt unit or secondary transfer roller unit while the right cover is open, place a cover over the opening.

• Do not plug in or unplug the power cord with a wet hand.

• The machine emits a slight amount of electromagnetic radiation.

If you are using a pacemaker and notice an abnormal feeling, distance yourself from the machine. If necessary, consult a doctor.

Warnings

• Do not touch the transfer belt

and the transfer roller.

Scratches or smudges on the transfer belt or transfer roller will cause dirty prints.

• The fusing unit is extremely hot. Exercise care in this area.

Fusing unit

• Do not look directly at the light

source.

Doing so may damage your eyes.

TO ENSURE SAFE USE OF THE MACHINE

• Store toner, toner containers (toner cartridges), and toner collection containers out of the reach of children.

• Do not place the machine on a wobbly, slanted, or unstable surface.

Install the machine only on a surface that can withstand the weight of the machine.

• When unplugging the power cord, do not grasp and pull on the cord.

• The machine is heavy. Firmly grasp the moving handles so that they do not slip out of your hands. To prevent injury when moving the machine, it is recommended that it be moved by four or more persons.

• Do not throw toner, a toner

container (toner cartridge), or a toner collection container into a fire.

Toner may fly and cause burns.

TO ENSURE SAFE USE OF THE MACHINE

The machine includes the document filing function, which stores document image data on the machine's hard drive. Stored documents can be called up and printed or transmitted as needed. If a hard drive failure occurs, it will no longer be possible to call up the stored document data. To prevent the loss of important documents in the unlikely event of a hard drive failure, keep the originals of important documents or store the original data elsewhere. With the exception of instances provided for by law, Sharp Corporation bears no responsibility for any damages or loss due to the loss of stored document data.

"BATTERY DISPOSAL"

THIS PRODUCT CONTAINS A LITHIUM PRIMARY MEMORY BACK-UP BATTERY THAT MUST BE DISPOSED OF PROPERLY. PLEASE CONTACT YOUR LOCAL SHARP DEALER OR AUTHORISED SERVICE REPRESENTATIVE FOR ASSISTANCE IN DISPOSING OF THIS BATTERY.

Each instruction also covers the optional units used with these products.

Laser information

Wave length 790 nm ±10 nm

TO ENSURE SAFE USE OF THE MACHINE

Pulse times (North America and Europe)

Output power Max 0.6 mW (LD1+ LD2)

Caution

Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

This Digital Equipment is CLASS 1 LASER PRODUCT (IEC 60825-1 Edition 1.2-2001)

4.1 µs ±4.1 ns /7 mm

For North America:

SAFETY PRECAUTIONS

This Digital Equipment is rated Class 1 and complies with 21 CFR 1040.10 and

1040.11 of the CDRH standards. This means that the equipment does not produce hazardous laser radiation. For your safety, observe the precautions below.

• Do not remove the cabinet, operation panel or any other covers.

• The equipment's exterior covers contain several safety interlock switches. Do not bypass any safety interlock by inserting wedges or other items into switch slots.

For Europe:

CLASS 1 LASER PRODUCT

LASER KLASSE 1

LUOKAN 1 LASERLAITE

KLASS 1 LASERAPPARAT

INSTALLATION REQUIREMENTS

Improper installation may damage this product. Please note the following during initial installation and whenever the machine is moved.

1. The machine should be installed near an accessible power outlet for easy connection.

2. Be sure to connect the power cord only to a power outlet that meets the specified voltage and current requirements. Also make certain the outlet is properly grounded.

• For the power supply requirements, see the name plate in the lower left corner of the left side of the machine.

Connect the machine to a power outlet which is not used for other electric appliances. If a lighting fixture is connected to the same outlet, the light may flicker.

3. Be sure to allow the required space around the machine for servicing and proper ventilation.

30 cm (11-13/16")

45 cm (17-23/32")

6. Do not install the machine in areas that are:

• damp, humid, or very dusty

• exposed to direct sunlight

• subject to extreme temperature or humidity changes, e.g., near an air conditioner or heater

4. The machine includes a built-in hard drive. Do not subject the machine to shock or vibration. In particular, never move the machine while the power is on.

5. The installation surface must be level and rigid. If the machine is operated when tilted at an angle, failure may result.

• poorly ventilated.

INSTALLATION REQUIREMENTS

CAUTION:

Do not install the machine in a location with poor air circulation.

A small amount of ozone is created inside the machine during printing. The amount of ozone created is not sufficient to be harmful; however, an unpleasant odor may be noticed during large copy runs, and thus the machine should be installed in a room with a ventilation fan or windows that provide sufficient air circulation. (The odor may occasionally cause headaches.) * Install the machine so that people are not directly exposed to exhaust from the

machine. If installed near a window, ensure that the machine is not exposed to direct sunlight.

SUPPLIES

As you use the machine, it will become necessary to replace supplies such as paper and toner cartridges. Be sure to use SHARP-specified supplies, including paper and toner cartridges.

For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package.

GENUINE SUPPLIES

Storage of supplies

Proper storage

1. Store the supplies in a location that is:

• clean and dry

• at normal temperature with minimal temperature fluctuations

• not exposed to direct sunlight

2. Store paper in the wrapper and lying flat.

3. Paper stored in packages standing up or out of the wrapper may curl or become damp, resulting in paper misfeeds.

Storing toner cartridges or developer cartridges

Store the box that contains the toner cartridge or developer cartridge horizontally; do not store it standing up. If the toner cartridge or developer cartridge is stored standing up, the toner or developer may solidify inside the cartridge. Store the toner cartridge or developer cartridge in a location that is cooler than 40°C (104°F). Storage in a hot location may cause the toner or developer in the cartridge to solidify.

Storing drum cartridges

Store the box that contains the drum cartridge horizontally; do not store it standing up. Store the drum cartridge in a location that is cooler than 40°C (104°F). Storage in a hot location may cause failure.

Staple cartridge

The finisher requires the following staple cartridge: MX-SCX1 (for finisher)

Approx. 5000 per cartridge x 3 cartridges

SUPPLIES

Supply of spare parts and consumables

The supply of spare parts for repair of the machine is guaranteed for at least 7 years following the termination of production. Spare parts are those parts of the machine which may break down within the scope of the ordinary use of the product, whereas those parts which normally exceed the life of the product are not to be considered as spare parts. Consumables too, are available for 7 years following the termination of production.

REPLACING SUPPLIES AND MAINTENANCE

This section explains the procedures for replacing supplies such as toner and staple cartridges and routine maintenance.

Replacement time for supplies

When it is time to replace a supply item, a message will appear in the display.

Change the supplies.

Toner Cartridge Developer Cartridge

(1)

(2)

Drum Cartridge Primary Transfer Belt Unit Secondary Transfer Roller Unit Toner Collection Container

The supplies will be needed soon.

Toner Cartridge Developer Cartridge Drum Cartridge Fusing Unit

(1) The item requiring replacement will be indicated.

Replace the item when this message appears.

(3)

(2) A supply item that will soon require replacement is displayed.

When this message appears, obtain a new item and have it ready for replacement whenever necessary.

(3) For items such as toner cartridges, developer cartridges, and

drum cartridges that come in different colours, the colour that is low or has run out is indicated in "( )"

: Yellow, : Magenta, : Cyan, : Black

When a message prompting you to replace a supply item appears, replace the item promptly.

• You can also check supply replacement times in the Web page.

• Registration is performed in [Device Status] in [Machine Identification] in the

M C

Web page menu.

Supplies

REPLACING SUPPLIES AND MAINTENANCE

(1)

(3)(2) (4) (5) (6)

(8) (11)(7) (9) (10) (12)

No. Model Name

(1) MX-C40NVB Developer cartridge (black)

MX-C40NVC Developer cartridge (cyan) MX-C40NVM Developer cartridge (magenta) MX-C40NVY Developer cartridge (yellow)

(2) MX-C40NRB Drum cartridge (black) (including main charger

cleaner)

MX-C40NRS Drum cartridge (colour)

(3) DX-C40NTB Toner cartridge (black)

DX-C40NTC Toner cartridge (cyan) DX-C40NTM Toner cartridge (magenta)

DX-C40NTY Toner cartridge (yellow) (4) MX-C31FU1 Fusing unit (including ozone filter) (5) MX-SCX1 Staple cartridge (6) MX-C31DF DF roller kit (7) MX-C31U1 Primary transfer belt unit (8) MX-C31HB Toner collection container (9) MX-C31U2 Secondary transfer roller unit

(10) MX-C31RT Feeding roller kit (11) MX-C31MR MF feeding roller kit (12) MX-C31FU1 Ozone filter (included in the fusing unit package)

REPLACING SUPPLIES AND MAINTENANCE

Replacing the toner cartridges

When it is time to replace a supply item, a message instructing you to replace the item will appear in the display. When replacing a toner cartridge, carefully check the indicated colour and replace the toner cartridge for that colour.

• Do not replace a supply item before the replacement message appears in the display.

• After using up a cartridge, pack it with the packing case, packing material and bag that are used for the original cartridge.

Open the front cover.

Locations of colour toner cartridges

(M)(Y) (C) (Bk)

(Y): Yellow (M): Magenta (C): Cyan (Bk): Black

REPLACING SUPPLIES AND MAINTENANCE

Pull the toner cartridge toward you.

Example: Replacing the yellow toner cartridge

Take out the new toner cartridge, hold it with both hands, and shake 5 or 6 times horizontally.

Protective

material

• When shaking the toner cartridge, be sure to shake with the protective material inserted in the cartridge. If you shake the cartridge after removing the protective material, toner may spill out.

• Shake the toner cartridge only in the horizontal direction. If shaken in any other direction, toner may collect in one part of the cartridge.

REPLACING SUPPLIES AND MAINTENANCE

Remove the protective material from the new toner cartridge.

• Hold the toner cartridge firmly while removing the protective material.

• After the protective material has been removed, do not point the toner cartridge down or shake it. Toner may spill out.

Insert the new toner cartridge horizontally and push it firmly in.

The shape of the toner cartridge varies by colour. Insert in the same location as the toner cartridge that was removed.

REPLACING SUPPLIES AND MAINTENANCE

Close the front cover.

• Before moving the machine, remove the toner cartridge. Moving the machine with the toner cartridge installed may cause a failure.

• When the developer cartridge has been removed, do not remove or insert the toner cartridge. This may cause a failure.

• After the toner cartridge is replaced, the machine automatically enters image adjustment mode. Image adjustment will not take place if the cover is not closed.

• Take care that your fingers are not pinched when closing the cover.

Caution

• Do not throw a toner cartridge into a fire. Toner may fly and cause burns.

• Store toner cartridges out of the reach of small children.

• Store the box that contains the toner cartridge horizontally; do not store it standing up. If the toner cartridge is stored standing up, the toner may solidify inside the cartridge. Store the toner in a location that is cooler than 40°C (104°F). Storage in a hot location may cause the toner in the cartridge to solidify.

• If a toner cartridge other than a SHARP-recommended toner cartridge is used, the machine may not attain full quality and performance and there is a risk of damage to the machine. Be sure to use a SHARP-recommended toner cartridge.

• Place the old toner cartridge in the bag that contained the new toner cartridge, seal the bag, and place it in the box.

REPLACING SUPPLIES AND MAINTENANCE

• Keep the used toner cartridge in a plastic bag (do not discard it).

•

To view the approximate amount of toner remaining, continually touch the [COPY] key during printing or when the machine is idle. The percentage of toner remaining will appear in the display while the key is touched. When the percentage falls to "25-0%", obtain a new toner cartridge and keep it ready for replacement. When the remaining toner falls to "25-0%", colours in the output may be faint or partially missing when an original or image with dark colours is copied or printed.

Total Count B/W:00,000,000 Full Colour:00,000,000 2-colour:00,000,000 Single colour:00,000,000

Toner Quantity [Bk]:100-75% [C]:100-75% [M]:100-75% [Y]:100-75%

REPLACING SUPPLIES AND MAINTENANCE

Replacing the toner collection container

The toner collection container collects excess toner that is produced during printing. When it is time to replace a supply item, a message instructing you to replace the item will appear in the display. Follow the procedure below to replace the toner collection container. It is also necessary to remove the toner collection container in order to replace the transfer unit. Refer to the procedure below to remove the toner collection container when replacing the transfer unit.

• Do not subject the toner collection container to shock. The amount of collected toner may be incorrectly detected and cause machine failure.

• Do not replace a supply item before the replacement message appears in the display.

• Toner may spill when the toner collection container is replaced. Before replacing the toner collection container, take measures such as placing covers on and around the machine to prevent soiling.

Open the front cover.

REPLACING SUPPLIES AND MAINTENANCE

Release the used toner collection container.

(1) Turn the toner collection container lock lever to the

right until it is horizontal.

(2) Tip the toner collection container forward.

Grasp the toner collection container with both hands at the marks on the upper right and lower left of the container and slowly tip the container toward you.

Mark

Remove the toner collection container.

• If the toner collection container is tipped forward too far, it will not be possible to remove it.

• Do not point the holes down as used toner will spill out.

• Hold the container by both hands and lift it up slowly.

• Do not discard the toner collection container. Place it in a plastic bag and keep it until it is collected by a service.

REPLACING SUPPLIES AND MAINTENANCE

Install the new toner collection container.

Insert the container from above at a slant. (The direction opposite to when you removed it.)

(2)

(1)

Turn the lock lever on the toner collection container to the left.

Turn the lock lever to the left until it stops.

If the lock lever does not turn, check if the toner collection container is installed correctly. In particular, make sure that the top left corner of the toner collection container is correctly in place.

REPLACING SUPPLIES AND MAINTENANCE

Close the front cover.

• If the toner collection container is tipped forward too far, it will not be possible to remove it.

• Do not point the holes down as used toner will spill out.

• Take care that your fingers are not pinched when closing the cover.

Caution

• Do not throw the toner collection container into a fire. Toner may fly and

cause burns.

• Store the toner collection container out of the reach of small children.

• Place the old toner collection container in the bag that contained the new toner collection container, seal the bag, and place it in the box.

• Toner may spill when the toner collection container is replaced. Take measures so that there will be no problem if toner spills on the machine, around the machine, or on your clothes.

• Do not touch the part soiled with toner of the removed toner collection container. If you accidentally touch the toner, immediately wash your hands.

REPLACING SUPPLIES AND MAINTENANCE

Replacing the developer cartridge / drum cartridge

Before replacing the developer cartridge or drum cartridge, turn off the main power of the machine and wait briefly.

Replacing the developer cartridge

When it is time to replace a supply item, a message instructing you to replace the item will appear in the display. When replacing a developer cartridge, carefully check the indicated colour and replace the developer cartridge for that colour. It is also necessary to remove the developer cartridge in order to replace the drum cartridge. Refer to the procedure below to remove the developer cartridge when replacing the drum cartridge.

Do not replace a supply item before the replacement message appears in the display.

Press the [POWER] key ( ) on the operation panel to turn off the panel power, and then switch the main power switch to the off position.

REPLACING SUPPLIES AND MAINTENANCE

Open the front cover and remove the toner collection container.

☞ Replacing the toner collection container (page 19)

Do not point the holes down as used toner will spill out.

Open the main charger cover.

(1) Turn the main charger cover lock levers in the direction

of an arrow below.

When the lock levers are horizontal, the lock is released.

(2) Grasp the lock levers and tip the cover forward.

REPLACING SUPPLIES AND MAINTENANCE

Remove the developer cartridge.

(1) Grasp the developer cartridge lock and pull it forward

and down.

(2) Squeeze the lever on the developer cartridge

(3) Pull the developer cartridge out horizontally.

(3)

(2) (2)

(4)

Support the developer cartridge near the middle with your hand and completely remove the developer cartridge.

Roller

• When removing the developer cartridge, grasp it with both hands at the middle.

• Try to keep the developer cartridge horizontal as you remove it. If tipped during removal, developer may spill out.

• There will be toner on the roller area of the removed developer cartridge. Do not touch the roller area. If you accidentally touch the toner, immediately wash your hands.

• Place the old developer cartridge in the bag that contained the new developer cartridge, seal the bag, and place it in the box.

REPLACING SUPPLIES AND MAINTENANCE

Shake the new developer cartridge 5 or 6 times as shown.

Hold the developer cartridge firmly as shown below and shake forward and back, left and right. Remove the protective material after shaking the developer cartridge.

• The part of the developer cartridge

shown in the next illustration is easily deformed or damaged. Do not touch this part when handling the cartridge.

• Do not touch the roller in the developer cartridge. If the roller is

accidentally touched, image problems may result. In that case, replace the developer cartridge with a new cartridge.

• The seal must not be removed when shaking the new developer cartridge.

• Take care not to damage the developer cartridge when shaking it. If damaged, the developer in the cartridge may leak out.

Protective material

REPLACING SUPPLIES AND MAINTENANCE

Insert the new developer cartridge horizontally.

Insert the new developer cartridge in the same location as the cartridge that was removed.

• Do not tilt the developer cartridge or insert it in the wrong direction or orientation. This may damage the developer cartridge or drum cartridge and cause failure.

• When inserting the developer cartridge, grasp it with both hands at the middle.

• Do not remove the seal from the developer cartridge until the cartridge is installed in the machine. If the seal is removed when the cartridge is not locked, the cartridge may fall out of the machine.

Insert with the arrow on the cartridge aligned with the arrow on the machine.

Detach the end of the seal from the developer cartridge.

Align the notch in the seal with the tab on the attachment part and pull up. Be careful not to completely remove the seal by pulling too hard.

REPLACING SUPPLIES AND MAINTENANCE

Grasp the developer cartridge lock and replace it on the machine.

Hold the developer cartridge with one hand and slowly remove the seal with the other hand.

Slowly pull the seal straight and horizontally out.

If excessive force is used or the seal is pulled out diagonally, it may tear.

There is a mark (red belt) on the end of the seal. After removing the seal, be sure to verify that the mark (red belt) is on the end of the seal. If the seal has been cut on the developer cartridge, the cartridge cannot be used. Replace with a new developer cartridge.

REPLACING SUPPLIES AND MAINTENANCE

Close the main charger cover and rotate the lock levers in the direction of the arrows to lock the cover.

When the lock levers are vertical, the cover is locked.

Install the toner collection container.

☞ Replacing the toner collection container (page 19)

Close the front cover.

Take care that your fingers are not pinched when closing the cover.

(2)

(1)

REPLACING SUPPLIES AND MAINTENANCE

Turn on the power.

Switch the main power switch "ON" and press the [POWER] key ( ) on the operation panel to turn on the operation panel power. When replacement is finished, colour balance adjustments begin automatically.

☞ Colour balance adjustments (page 31)

Caution

• Do not throw the developer cartridge into a fire. Toner may fly and cause

burns.

• Store the developer cartridge out of the reach of small children.

• When replacing the developer cartridge, be aware that it may soil your clothes or the immediate surroundings.

• Do not touch the part soiled with toner of the removed toner collection container. If you accidentally touch the toner, immediately wash your hands.

REPLACING SUPPLIES AND MAINTENANCE

Colour balance adjustments

When a supply item is replaced, the machine will automatically perform colour balance adjustments. The machine performs colour balance adjustments after the following supply items are replaced:

• Developer cartridge

• Drum cartridge

• Primary transfer belt unit

• Secondary transfer roller unit After a supply item is replaced, colour balance adjustments begin. If the replacement message reappears after you have properly replaced an item, the machine is unable to detect that the item was replaced. Contact your dealer or nearest authorised service representative.

During colour balance adjustment, do not open the front cover or right cover, and do not turn off the power. This may cause degraded image quality.

If there is a problem in the colour balance of the output result after a supply item is replaced, execute auto colour calibration in the system settings. To adjust the colour balance of the copy function, see "Copy Function Settings" - "Colour Adjustments" - "Auto Colour Calibration" in "SYSTEM SETTINGS" of the Operation Guide. To adjust the colour balance of the print function, see "Printer Settings" - "Auto Colour Calibration" in "SYSTEM SETTINGS" of the Operation Guide.

REPLACING SUPPLIES AND MAINTENANCE

Replacing the drum cartridge

When it is time to replace a supply item, a message instructing you to replace the item will appear in the display. When replacing a drum cartridge, carefully check the indicated colour. If black is indicated, replace the drum cartridge for black. If cyan, magenta, or yellow is indicated, replace the drum cartridge for colour.

• Do not replace a supply item before the replacement message appears in the display.

• Do not leave the drum cartridge outside of its package for a long time, and do not remove cartridge from its package in a location where there is bright sunlight or bright light. This may cause a failure.

• When you remove a drum cartridge, place it in a dark location and do not allow light to shine on the cartridge.

Turn off the power and remove the developer cartridge.

For the procedure for removing the developer cartridge, see steps 1 to 4 of "Replacing the developer cartridge" (page 23).

To remove the drum cartridge, the developer cartridge must first be removed.

Drum cartridge alignment mark on machine

Drum cartridge

Developer cartridge

REPLACING SUPPLIES AND MAINTENANCE

Hold down the lever on the drum cartridge with your finger and pull the drum cartridge toward you.

Place one hand at the middle of the drum cartridge and pull out with both hands.

• Do not touch toner on the old drum cartridge. If you accidentally touch the toner, immediately wash your hands.

• Place the old drum cartridge in the bag that contained the new drum cartridge, seal the bag, and place it in the box.

REPLACING SUPPLIES AND MAINTENANCE

Remove the protective material from the drum cartridge and slowly insert the drum cartridge along the guides.

Make sure that the mark on the drum cartridge is aligned with the mark on the machine as you insert the drum cartridge.

• To remove the protective material, slowly pull it straight out so that it does not tear.

When installing the drum cartridge, do not touch or damage the drum.

• This may cause a failure.

• After removing the protective material, immediately insert the drum cartridge in the machine. Do not allow the drum cartridge to be directly exposed to sunlight or electric light.

• Do not tilt the drum cartridge or insert it in the wrong direction or orientation. This may damage the drum cartridge or cause a failure.

Drum cartridge alignment mark on machine

Drum cartridge alignment mark

Right Hand

Drum

Left Hand

Make sure that the colours on the new drum cartridge and the insertion label match.

Replace the developer cartridge and toner collection container, close the front cover of the machine, and turn on the power.

For the procedure for replacing the developer cartridge and toner collection

container, see steps 6 to 8 and steps 10 to 11 of "Replacing the developer cartridge" (page 23). When replacement is finished, colour balance adjustments begin automatically.

☞ Colour balance adjustments (page 31)

REPLACING SUPPLIES AND MAINTENANCE

Replacing the transfer unit

When a message appears prompting you to replace the transfer unit, replace the transfer unit. The transfer unit consists of the primary transfer belt unit inside the machine and the secondary transfer roller unit under the right cover.

Replacing the primary transfer belt unit

When it is time to replace a supply item, a message instructing you to replace the item will appear in the display.

• Do not replace a supply item before the replacement message appears in the display.

• Install the new primary transfer belt promptly after the primary transfer belt unit has been removed. Light entering through openings in the machine may damage the drum cartridges.

Press the [POWER] key ( ) on the operation panel to turn off the panel power, and then switch the main power switch to the off position.

Caution

After the main power is turned off, the primary transfer belt unit will be hot. Wait about 5 minutes for the machine to cool.

REPLACING SUPPLIES AND MAINTENANCE

Open the front cover and remove the toner collection container.

☞ Replacing the toner collection container (page 19)

Do not point the holes down as used toner will spill out.

Securely close the bypass tray and then open the right cover.

Turn the lock levers in the direction of an arrow below and release the primary transfer belt unit.

REPLACING SUPPLIES AND MAINTENANCE

Slowly pull out the primary transfer belt unit.

(1) Grasp the primary transfer unit as shown below and

slowly pull it out.

Transfer belt

Fall prevention

lock

(2)

Hold down the fall prevention lock with one hand, grasp the handle with your other hand, and remove the primary transfer belt unit.

Grip the frame of the primary transfer belt unit with your left hand and hold down the fall prevention lock on the left side with your left thumb. Pull the band-shaped green handle on the right side up and grasp it with your right hand.

Handle

Caution

Always hold the primary transfer belt unit with both hands. Never hold it with one hand.

•

When installing the primary transfer belt unit, do not touch the transfer belt.

• Do not tilt or turn over the transfer

Hold the middle of the transfer unit firmly and pull the primary transfer belt unit part way out until the fall prevention lock on the left side of the unit and the handle on the right side of the unit are visible.

belt

unit. Toner may spill out.

REPLACING SUPPLIES AND MAINTENANCE

Hold the handle on the left side with your left hand, the handle on the right side with your right hand, and lowly insert the transfer unit into the machine.

Handle

Transfer belt

Handle

Caution

Always hold the primary transfer belt unit with both hands. Never hold it with one hand.

• When installing the primary transfer belt unit, do not touch the

transfer belt.

• When installing the primary transfer belt unit, do not touch or damage the roller or gears. This may cause a failure.

• Do not tilt or turn over the transfer unit. This may cause damage to the transfer belt or failure when the transfer belt unit is installed.

Turn the lock levers in the direction of an arrow below and lock the primary transfer belt unit.

REPLACING SUPPLIES AND MAINTENANCE

Close the right cover.

☞ Replacing the toner collection container (page 19)

Take care that your fingers are not pinched when closing the cover.

Replace the toner collection container and close the front cover.

☞ Replacing the toner collection container (page 19)

Take care that your fingers are not pinched when closing the cover.

REPLACING SUPPLIES AND MAINTENANCE

Turn on the power.

☞ Colour balance adjustments (page 31)

REPLACING SUPPLIES AND MAINTENANCE

Replacing the secondary transfer roller unit

When it is time to replace a supply item, a message instructing you to replace the item will appear in the display.

Do not replace a supply item before the replacement message appears in the display.

Press the [POWER] key ( ) on the operation panel to turn off the panel power, and then switch the main power switch to the off position.

Caution

After the main power is turned off, the secondary transfer roller unit will be hot. Wait about 30 minutes for the machine to cool.

Securely close the bypass tray and then open the right cover.

REPLACING SUPPLIES AND MAINTENANCE

Press on the locks on the left and right sides of the secondary transfer roller unit to release the locks.

Continue holding the levers firmly and slowly push them in and down, and lift without changing your grip to remove the secondary transfer roller.

Caution

• Always hold the secondary transfer roller unit with both hands. Never

hold it with one hand.

• When holding the secondary transfer roller unit, do not grasp any part

of the unit other than the levers.

REPLACING SUPPLIES AND MAINTENANCE

Grasp the left and right levers and align the secondary transfer roller unit with the installation guide, and slowly tilt the transfer unit to the right and down.

Make sure that the marks on the secondary transfer roller unit are aligned with the marks on the machine as you set the secondary transfer roller unit.

Secondary transfer roller unit

Marks

• When installing the secondary transfer roller unit, do not touch or damage the roller or gears. This may cause a failure.

• Always hold the secondary transfer roller unit with both hands; never hold it with one hand.

• Do not tilt or turn over the secondary transfer roller unit. The roller or gears may be damaged when the unit is installed, or a failure may occur.

REPLACING SUPPLIES AND MAINTENANCE

Close the right cover.

Take care that your fingers are not pinched when closing the cover.

Turn on the power.

☞ Colour balance adjustments (page 31)

REPLACING SUPPLIES AND MAINTENANCE

Replacing the fusing unit / ozone filter

When a message appears prompting you to replace the fusing unit, replace the fusing unit. When replacing the fusing unit, replace the ozone filter at the same time.

Replacing the fusing unit

When it is time to replace a supply item, a message instructing you to replace the item will appear in the display.

Do not replace a supply item before the replacement message appears in the display.

Press the [POWER] key ( ) on the operation panel to turn off the panel power, and then switch the main power switch to the off position.

Caution

After the main power is turned off, the fusing unit will be hot. Wait about 30 minutes for the machine to cool.

REPLACING SUPPLIES AND MAINTENANCE

Securely close the bypass tray and then open the right cover.

Warning

Do not start immediately after turning off the main power. The fusing unit is extremely hot and will burn you.

Pull out the left and right levers on the fusing unit.

Fusing area

Caution

Make sure that the fusing unit has cooled. If still hot, wait until it has cooled.

REPLACING SUPPLIES AND MAINTENANCE

Grasp the left and right levers firmly and remove the fusing unit.

Caution

• When holding the fusing unit, insert your index fingers and hold

firmly. Do not grasp any parts other than the levers.

• When removing the fusing unit, remove slowly taking care that your

hands do not contact the inside of the right cover

REPLACING SUPPLIES AND MAINTENANCE

Grasp the left and right levers on the fusing unit, align the unit with the installation guides, and slowly insert the fusing unit into the machine.

The fusing unit will lock into place.

• Always hold the fusing unit with both hands. Never hold it with one hand.

• When holding the fusing unit, do not grasp any parts other than the left and right levers.

• Do not tilt or turn over the fusing unit.

• Do not open the shutter on the fusing unit. (Do not touch the heat roller inside the unit.)

Return the left and right levers to their original positions.

REPLACING SUPPLIES AND MAINTENANCE

Close the right cover.

Take care that your fingers are not pinched when closing the cover.

Turn on the power.

☞ Colour balance adjustments (page 31)

REPLACING SUPPLIES AND MAINTENANCE

Replacing the ozone filter

Replace the ozone filter when you replace the fusing unit. A new ozone filter is included in the fusing unit box.

Slide the cover on the right side of the machine toward the inside to remove it.

Remove the ozone filter.

Install a new ozone filter.

Attach the cover.

REPLACING SUPPLIES AND MAINTENANCE

Replacing the staple cartridge in the finisher

When the staple cartridge runs out of staples, a message will appear in the operation panel. Follow the procedure below to replace the staple cartridge.

Open the cover.

While pressing the lever over to the left, slide the finisher to the left until it stops.

Gently slide the finisher until it stops

Lower the staple case release lever and remove the staple case.

Pull the staple case out to the right.

REPLACING SUPPLIES AND MAINTENANCE

Remove the empty staple cartridge from the staple case.

Gently grasp the right side of the staple cartridge as shown and lift to the left and up. The lock will release easily. After the lock releases, continue lifting the staple cartridge to the left and up to remove it.

• Even when a message appears in the operation panel, staples may occasionally remain in the staple cartridge.

• If staples remain, the lock will not release easily. Forcing the lock to release may deform the staple case and staple cartridge, causing failure.

Insert a new staple cartridge into the staple case as shown.

Push the staple cartridge in until it clicks into place.

REPLACING SUPPLIES AND MAINTENANCE

Replace the staple case.

Push the staple case in until it clicks into place.

Slide the finisher back to the right.

Gently slide the finisher back to the right until it locks into its original position.

Take care that your fingers are not pinched when closing the cover.

Close the cover.

Take care that your fingers are not pinched when closing the cover.

Make a test print or copy in staple sort mode to verify that stapling takes place correctly.

REPLACING SUPPLIES AND MAINTENANCE

Regular maintenance

To ensure that the machine continues to provide top quality performance, periodically clean the machine.

Caution

Do not use a flammable spray to clean the machine. If gas from the spray comes in contact with hot electrical components or the fusing unit inside the machine, fire or electrical shock may result.

• Do not use thinner, benzene, or similar volatile cleaning agents to clean the machine. These may degrade or discolour the housing. When using the DX-C311/DX-C381,

• use a soft cloth to gently wipe off dirt from the area on the operation panel with a mirror-like finish (shown at right). If you use a stiff cloth or rub hard, the surface may be damaged.

The area with a mirror-like finish is the area that is .

Cleaning the document glass and automatic document feeder

If the document glass or document backplate sheet becomes dirty, the dirt will appear as dirty spots, coloured lines, or white lines in the scanned image. Always keep these parts clean. Wipe the parts with a clean, soft cloth. If necessary, moisten the cloth with water or a small amount of neutral detergent. After wiping with the moistened cloth, wipe the parts dry with a clean dry cloth.

Document glass Document backplate sheet

Scanning area

• When wiping dirt off the machine, do not press down hard on the machine. This may damage or deform the machine.

• If the back of the document glass is dirty, contact your dealer or nearest authorised service representative.

REPLACING SUPPLIES AND MAINTENANCE

Scanning area

If coloured lines or white lines appear in images scanned using the automatic document feeder, clean the scanning area (the thin long glass next to the document glass).

Cleaning the main charger of the photoconductive drum

If black lines or coloured lines appear even after you have cleaned the document glass and automatic document feeder, use the charger cleaner to clean the main charger.

A replacement main charger cleaner is included with the drum cartridge (black). When you replace the drum cartridge (black), replace the main charger cleaner as well.

Press the [POWER] key ( ) on the operation panel to turn off the panel power, and then switch the main power switch to the off position.

Open the front cover and remove the toner collection container.

☞ Replacing the toner collection container (page 19)

Do not point the holes down as used toner will spill out.

REPLACING SUPPLIES AND MAINTENANCE

Release the lock levers and open the main charger cover.

☞ Replacing the developer cartridge (page 23)

Remove the charger cleaner.

(1) Flip down the charger cleaner lock (A) in the direction of

the arrow, and lift the left end of the charger cleaner.

(1)

(A)

(2) Move the charger cleaner to the left and pull it out.

(2)

REPLACING SUPPLIES AND MAINTENANCE

Clean the main charger.

Holes to be cleaned by the charger cleaner are indicated by labels similar to (A).

(A)

(1) Gently push the charger cleaner all the way in.

(2) Gently pull the charger cleaner out.

Position of mark

(3) Repeat the above (1) to (2) three times.

• Take care not to let the tip of the charger cleaner become soiled by toner.

• Clean with the mark ( ) on the charger cleaner facing down.

• Do not use the charger cleaner for any purpose other than cleaning the main charger.

REPLACING SUPPLIES AND MAINTENANCE

Repeat step 5 with each of the other main chargers.

Main charger

There are a total of 4 places to be cleaned in the machine as shown.

Replace the charger cleaner in its original position.

Insert the tip of the charger cleaner in toward the right and then press down on the end of the charger cleaner. The charger cleaner will lock into place.

(2)

(1)

Close the main charger cover and rotate the lock levers in the direction of the arrows to lock the cover.

☞ Replacing the developer cartridge (page 23)

REPLACING SUPPLIES AND MAINTENANCE

Install the toner collection container.

☞ Replacing the toner collection container (page 19)

(1)

(2)

Close the front cover.

Turn on the power.

Switch the main power switch "ON" and press the [POWER] key ( ) on the operation panel to turn on the operation panel power.

REPLACING SUPPLIES AND MAINTENANCE

Cleaning and replacing the rollers

To clean the rollers of the paper cassettes, bypass tray, and automatic document feeder, the rollers must be removed. An old roller should be replaced as it will cause paper misfeeds and dirty output. The procedures for cleaning and replacing rollers are explained below.

Warning

Do not use a flammable spray to clean the machine. If gas from the spray comes in contact with hot electrical components or the fusing unit inside the machine, fire or electrical shock may result.

• Do not use thinner, benzene, or similar volatile cleaning agents to clean the machine. These may degrade or discolour the housing.

• It is recommended that you wear thin gloves (that do not interfere with work) when handling the rollers. If you do not wear gloves, wash your hands well to remove all oil before handling the rollers.

• When cleaning or replacing rollers, be careful of protruding parts on the inside of the machine.

Cleaning and replacing paper cassette rollers

If you find that paper from a paper cassette misfeeds or is soiled by the rollers, remove the rollers and clean them. If misfeeds or soiling continue to occur, replace the rollers.

Press the [POWER] key ( ) on the operation panel to turn off the panel power, and then switch the main power switch to the off position.

REPLACING SUPPLIES AND MAINTENANCE

(2)

After pulling the paper cassette all the way out, lift the cassette up and out.

All cassettes can be removed in a similar way.

Remove three rollers that are at the right back in the cassette.

To remove roller (1), first remove roller (2). To remove roller (2), grasp the end of the roller with part (A) pulled down and pull the roller straight out. Do not remove part (B); leave it in position.

(1)

(B)

(2)

(A)

• Do not insert your hand into any place other than the installation position of each roller.

• Do not touch the surface of the rollers if your hands are dirty.

Grasp each roller and slowly pull out.

Grasp this part of the roller with your fingers and pull the roller out.

REPLACING SUPPLIES AND MAINTENANCE

To clean the removed rollers, wipe each roller with a clean cloth.

Caution

When cleaning the rollers, be careful not to injure your hands.

Do not touch the surface of the rollers if your hands are dirty.

• When you replace rollers, go to the next step.

• If the dirt is difficult to remove, moisten the cloth with water or a neutral detergent and then wipe the roller dry with a clean, dry cloth until no moisture remains.

REPLACING SUPPLIES AND MAINTENANCE

Install the rollers in their respective positions.

Make sure that the roller numbers match the numbers on the machine in the illustration below, and install the rollers. Install roller (1) before installing roller (2). To install roller (2), grasp the end of the roller with part (A) pulled down and insert the roller. Make sure the rollers click into place. If a roller does not click into place, rotate it slightly to find the correct position.

(3)

(B)

(1)

(2)

(A)

(1) (2) (3)

Front

Rear

• Do not insert your hand into any place other than the installation position of each roller.

• Do not touch the surface of the rollers if your hands are dirty.

• Do not apply force to (B). This may cause failure.

Keep the used rollers in a plastic bag (do not discard it). A plastic bag is contained in a new roller package.

REPLACING SUPPLIES AND MAINTENANCE

Replace the paper cassette.

With the far side of the cassette tilted slightly down and the near side slightly up, place the cassette on the rails, level the cassette, and then push it in.

Turn on the power.

Switch the main power switch "ON" and press the [POWER] key ( ) on the operation panel to turn on the operation panel power.

After turning on the power, make sure that an error message regarding replacement of the rollers does not appear.

REPLACING SUPPLIES AND MAINTENANCE

Cleaning and replacing the bypass tray rollers

If you find that paper fed from the bypass tray misfeeds or is soiled by the roller, remove and clean the roller. If misfeeds or soiling continue to occur, replace the roller. Before starting, remove the paper from the bypass tray.

Press the [POWER] key ( ) on the operation panel to turn off the panel power, and then switch the main power switch to the off position.

Remove the roller cover from the bypass tray.

Place your fingers behind the marks on the roller cover and pull straight toward you. Pull alternately on the left and right side of the roller cover.

Marks

• To obtain sufficient space when removing the roller cover, open the guides on the bypass tray to their maximum width.

• Do not apply force to (A). This may cause failure.

REPLACING SUPPLIES AND MAINTENANCE

To clean the rollers, wipe each roller with a clean cloth.

Caution

When cleaning the rollers, be careful not to injure your hands.

Do not touch the surface of the roller if your hands are dirty.

• When you replace roller, go to the next step.

• If the dirt is difficult to remove, moisten the cloth with a small amount of water or neutral detergent, and then wipe with a clean, dry cloth until no moisture remains.

Move the knobs on the left and right sides of the roller to the specified positions.

Move the knobs until they click into place.

REPLACING SUPPLIES AND MAINTENANCE

Move the fixtures on the left and right sides of the roller to the positions of the knobs.

Move the feed roller to the left and remove it.

Move the roller until it is completely separated from the shaft pin.

Do not insert your hand into any place other than the location of the roller.

Remove the pad under the roller.

Do not insert your hand into any place other than the installation position of pad.

Keep the used pad in a plastic bag (do not discard it). A plastic bag is contained in a new pad package.

REPLACING SUPPLIES AND MAINTENANCE

Attach a new pad and install the feed roller.

Align the roller with the shaft pin and attach the roller.

• Do not touch the surface of the roller and pad if your hands are dirty.

• Do not insert your hand into any place other than the location of the roller and pad.

Keep the used roller in a plastic bag (do not discard it). A plastic bag is contained in a new roller package.

REPLACING SUPPLIES AND MAINTENANCE

Return the roller fixtures and knobs to their original positions.

Attach the roller cover on the bypass tray.

Press the cover onto the bypass tray so that it locks into place.

REPLACING SUPPLIES AND MAINTENANCE

Turn on the power.

Switch the main power switch "ON" and press the [POWER] key ( ) on the operation panel to turn on the operation panel power.

REPLACING SUPPLIES AND MAINTENANCE

Cleaning and replacing the automatic document feeder rollers

If you find that originals fed through the automatic document feeder misfeed or are soiled by the rollers, remove the rollers and clean them. If misfeeds or soiling continue to occur, replace the rollers. Before starting, remove any originals from the automatic document feeder.

Press the [POWER] key ( ) on the operation panel to turn off the panel power, and then switch the main power switch to the off position.

Open the document conveyor cover on the automatic document feeder.

REPLACING SUPPLIES AND MAINTENANCE

Lift up the knob that holds the roller shaft.

Remove the roller with the shaft.

(1) Pull down the release lever.

(2) Remove the shaft rotating the roller cover upward and

remove the shaft.

(3)

(2)

If the roller cover is not pointing straight up when the shaft is removed, a failure may occur.

(1)

REPLACING SUPPLIES AND MAINTENANCE

To clean the removed rollers, wipe each roller with a clean cloth.

Rotate the shaft as you wipe so that the entire roller is wiped.

Caution

When cleaning the rollers, be careful not to injure your hands.

• Do not touch the surface of the roller if your hands are dirty.

• The shaft can only be rotated in one direction. Do not force the shaft to rotate.

• If the dirt is difficult to remove, moisten the cloth with water or a neutral detergent and then wipe the roller dry with a clean, dry cloth until no moisture remains and go to the step 10.

• When you replace roller, go to the next step.

Release the left or right hooks that hold the pad and remove the pad.

• When the hooks are released, the pad will spring up. Lift the pad up from that position to remove it.

• Keep the used pad in a plastic bag (do not discard it). A plastic bag is contained in a new roller package.

REPLACING SUPPLIES AND MAINTENANCE

Attach the pad.

(1) Align the protrusion on the pad with the spring on the

automatic document feeder.

(2) Push the pad into the automatic document feeder.

The hooks lock onto the pad and secure it.

Do not touch the surface of the pad if your hands are dirty.

REPLACING SUPPLIES AND MAINTENANCE

With the roller cover pointing up, insert the shaft into the hole in the automatic document feeder, and rotate the shaft to return the roller to its original position.

If the shaft does not fit into place, rotate it slightly to find the correct position.

(1)

(2)

Caution

When cleaning the rollers, be careful not to injure your hands.

When cleaning or replacing roller, make sure your hands are clean before touching the surface of the roller.

Lower the knob that secures the roller.

(3)

(A)

REPLACING SUPPLIES AND MAINTENANCE

Close the document conveyor cover on the automatic document feeder.

• When cleaning or replacing roller, make sure your hands are clean before touching the surface of the roller.

• Take care that your fingers are not pinched when closing the cover.

Turn on the power.

Switch the main power switch "ON" and press the [POWER] key ( ) on the operation panel to turn on the operation panel power.

REPLACING SUPPLIES AND MAINTENANCE

Cleaning the laser unit

When the laser unit inside the machine becomes dirty, line patterns (coloured lines) may form in the printed image. Follow the steps below to clean the laser unit.

Identifying lines (coloured lines) caused by a dirty laser unit

• Coloured lines always appear in the same place. (The lines are never black.)

• The coloured lines are parallel to the direction of paper feeding.

Direction of paper feeding

Coloured line

• Coloured lines appear not only on copies but also on print jobs from a computer. (The same lines appear on both copies and print jobs.)

Press the [POWER] key ( ) on the operation panel to turn off the panel power, and then switch the main power switch to the off position.

REPLACING SUPPLIES AND MAINTENANCE

Open the front cover and remove the toner collection container.

☞ Replacing the toner collection container (page 19)

Do not point the holes down as used toner will spill out.

Remove the cleaning tool for the writing unit from the front cover.

REPLACING SUPPLIES AND MAINTENANCE

Make sure that the cleaner at the tip of the cleaning tool is not dirty.

If the cleaner is dirty, remove the cleaner and replace it with a clean one. For the procedure for replacing the cleaner, see steps 5 through 7. If the cleaner is not dirty, go to step 8.

Cleaner

Pull out the replacement cleaner from the toner collection container.

REPLACING SUPPLIES AND MAINTENANCE

Remove the dirty cleaner.

Firmly grasp the tool close to where the cleaner is attached. Use your other hand to press down on the hook that secures the cleaner and remove the cleaner.

Return the removed cleaner to the toner collection container.

Attach the new cleaner to the cleaning tool.

Firmly grasp the tool close to where the cleaner is attached. Use your other hand to press down on the hook that secures the cleaner and remove the cleaner.

Make sure that the cleaner is firmly attached to the cleaning tool.

REPLACING SUPPLIES AND MAINTENANCE

Clean the laser unit.

(1) Point the cleaner down and slowly insert the tool into

the hole that you wish to clean.

The parts of the writing unit that require cleaning are indicated by labels similar to (A).

(2) Insert the cleaning tool all the way into the hole and

then pull it back out.

Pull the cleaning tool out until you feel the tip of the tool leave the cleaning surface of the laser unit.

(A)

(3) Repeat step (2) two or three times and then remove the

cleaning tool.

REPLACING SUPPLIES AND MAINTENANCE

Repeat step 8 to clean all holes in the laser unit.

Holes to be cleaned

There are a total of 4 holes to be cleaned in the laser unit. If the cleaner becomes dirty during cleaning, replace with a new cleaner. For the procedure for replacing the cleaner, see steps 5 to 7.

Replace the cleaning tool.

Install the toner collection container.

☞ Replacing the toner collection container (page 19)

(1)

(2)

REPLACING SUPPLIES AND MAINTENANCE

Close the front cover.

Take care that your fingers are not pinched when closing the cover.

Turn on the power.

Switch the main power switch "ON" and press the [POWER] key ( ) on the operation panel to turn on the operation panel power.

REPLACING SUPPLIES AND MAINTENANCE

Cleaning the PT charger of the primary transfer belt unit

If black or coloured lines still remain after the document glass / automatic document feeder and main charger have been cleaned, use the PT charger cleaner to clean the PT charger.

Press the [POWER] key ( ) on the operation panel to turn off the panel power, and then switch the main power switch to the off position.

Open the front cover and remove the toner collection container.

☞ Replacing the toner collection container (page 19)

Do not point the holes down as used toner will spill out.

REPLACING SUPPLIES AND MAINTENANCE

Clean the PT charger.

(1) Slowly pull the PT charger cleaner out until you feel a

slight resistance.

(2) Slowly push the PT charger cleaner back in.

(3) Repeat the above (1) to (2) three times.

Install the toner collection container.

☞ Replacing the toner collection container (page 19)

(1)

(2)

REPLACING SUPPLIES AND MAINTENANCE

Close the front cover.

Take care that your fingers are not pinched when closing the cover.

Turn on the power.

Switch the main power switch "ON" and press the [POWER] key ( ) on the operation panel to turn on the operation panel power.

REPLACING SUPPLIES AND MAINTENANCE

Executing the fusing cleaning mode

If the printed image is dirty as shown in the following illustration, the fusing unit may be dirty.

• The dirt will appear at fixed intervals.

• The dirt will appear horizontally (perpendicular to the direction of feeding of the paper).

Direction of paper feeding

Dirt

Press the [SYSTEM SETTINGS] key on the

operation panel.

Select the [Device Control] key.

Select the [Other Setting] key.

Select the [Execute] key of the "Fusing Cleaning

Mode".

TROUBLESHOOTING

This section explains what to do when an error code* appears in the display.

* An error code is a code that appears when a problem has occurred in the machine.

Error code

Alphabet

Numbers

Code:xx-xx. Please refer to operation manual.

When an error code appears

Check if the displayed error code is in the table below. "xx" in the table represents two numeric digits.

Error codes

F3-xx H4-xx U1-xx PF-xx H3-xx H5-xx U2-xx

If the displayed error code is in the table, write down the error code and contact your dealer or nearest authorised service representative. If an error code that is not in the above table appears, turn the machine power off and then on. To turn on the power again, follow the procedure below.

When the power is turned off, data that was being processed may be lost.

Press the [POWER] key ( ) on the operation panel.

TROUBLESHOOTING

Switch the main power switch to the off position.

Wait until the main power indicator turns off and then switch on the main power switch.

Press the [POWER] key ( ) on the operation panel.

If the error code still appears after the power is turned on, write down the error code and contact your dealer or nearest authorised service representative.

TROUBLESHOOTING

Checking the status of the machine

The procedure for printing machine information is explained below.

Printing the machine information list

Press the [SYSTEM SETTINGS] key on the

operation panel.

Select the [List Print (User)] key.

Select the [Print] key of the "Machine Information

List".

Printing the image quality check chart

Press the [SYSTEM SETTINGS] key on the

operation panel.

Select the [List Print (User)] key.

Select the [Print] key of the "Image Quality Check

Chart".

SPECIFICATIONS

Machine specifications / copier specifications

Name

Type

Display

Photoconductive type

Printing method

Developer system

Fusing system

Scanning resolution

Printing resolution

Scanning gradation

Printing gradation

Original sizes / types

Copy sizes

Print margins

Digital Full Colour Multifunctional System DX-C310/DX-C311/DX-C380/DX-C381

Desktop

DX-C310/DX-C380 : 4.3 inch colour LCD DX-C311/DX-C381 : 8.5 inch colour touch panel LCD

OPC drum

Electrophotographic system (laser)

Dry-type two-component magnetic brush development

Heat rollers

Black and white scanning: 600 x 300 dpi ,

600 x 600 dpi

(factory default Document glass

Reversing single pass feeder (automatic document feeder)

600 x 600 dpi

256 levels

Equivalent to 256 levels

Max. A4 (8-1/2" x 11") / sheets, bound documents

Maximum: A4 (8-1/2" x 11") Minimum: A5 (5-1/4" x 5-3/4")

Leading edge / trailing edge: total 8 mm (21/64") or less, near edge / far edge: total 8 mm (21/64") or less

Colour scanning: 600 x 300 dpi,

Black and white scanning: 600 x 300 dpi

Colour scanning: 600 x 300 dpi

values)

600 x 600 dpi

(factory default

values)

(factory default

values),

600 x 600 dpi

(factory default

values),

600 x 600 dpi

SPECIFICATIONS

Machine specifications / copier specifications (Continued)

Warm-up time

First-copy time*

Copy ratios

Continuous copy

Automatic document

90 seconds or less (at room temperature of 23°C (73.4°F) and rated voltage)

Colour copy time:8.9 seconds or less Black and white copy time: 8.0 seconds or less (Portrait feeding of A4 (8-1/2" x 11") sheets from 1st paper tray, without auto colour selection and auto colour mode.)

Variable: 50% to 200% in increments of 1%, total 151

increments

Fixed presets:

Two reduction ratios and two enlargement ratios can be stored.

999 copies

See "Automatic document feeder specifications".

50%, 70%, 81%, 86%, 100%, 115%, 122%, 141% and 200% for AB sizes 50%, 64%, 77%, 100%, 121%, 129% and 200% for inch sizes

feeder

Paper sizes: A4, B5, A5, 8-1/2" x 14",

8-1/2" x 13-1/2", 8-1/2" x 13-2/5", 8-1/2" x 13", 8-1/2" x 11", 7-1/4" x 10-1/2", 5-1/2" x 8-1/2", 16K

Tray 1

* First copy out time is measured with original on the document glass in full ready

condition with fuser at operating temperature and mirror motor at operating speed in each of black and white mode and colour mode, actual time may vary based on environment conditions.

Paper weight: Plain paper (60 g/m

(16 lbs. to 28 lbs.))

Paper capacity: Plain paper (80 g/m

sheets

Paper types: SHARP-recommended plain paper,

recycled paper and coloured paper

to 105 g/m2

(21 lbs.)) 500

;

SPECIFICATIONS

Machine specifications / copier specifications (Continued)

Paper sizes: A4, B5, A5, 8-1/2" x 14", 8-1/2" x 13-1/2",

8-1/2" x 13-2/5", 8-1/2" x 13", 8-1/2" x 11", 7-1/4" x 10-1/2", 5-1/2" x 8-1/2", envelopes, 16K (Includes automatic paper size detection function. Paper sizes from 100 mm x 148 mm (3-15/16" x 5-53/64") to 216 mm x 356 mm (8-33/64" x 14-1/64") can be entered.)

Bypass tray

Duplex module

Output tray (Centre tray)

Paper weights: Thin paper (55 g/m2 to 59 g/m2 (15 lbs. to 16 lbs.)), plain paper (60 g/m paper (106 g/m2 to 209 g/m2 (28 lbs. bond to 110 lbs. index))

Paper capacity: Standard paper 100 sheets Paper types:

SHARP-recommended plain paper, recycled paper, coloured paper, heavy paper, thin paper, transparency film, and envelopes (Monarch, Com-10, DL, C5)

Paper sizes: A4, B5, A5, 8-1/2" x 14",

Paper weight: Plain paper (60 g/m2 to 105 g/m2 (16 lbs.

Paper types:SHARP-recommended plain paper,

Output method: Face-down output Output capacity: 250 sheets (using SHARP-recommended

(The maximum number of sheets that can be held varies depending on ambient conditions in the installation location, the type of paper, and the storage conditions of the paper.) Tray full sensor: Yes

to 105 g/m2 (16 lbs. to 28 lbs.)), heavy

8-1/2" x 13-1/2", 8-1/2" x 13-2/5", 5-1/2" x 8-1/2", 16K

to 28 lbs.))

recycled paper, and coloured paper

A4 or 8-1/2" x 11" paper)

8-1/2" x 13", 8-1/2" x 11",

SPECIFICATIONS

Machine specifications / copier specifications (Continued)

LAN connectivity: 10Base-T / 10 0Base-TX / 1000Base-T USB connectivity:

Interface port

Required power supply

Power consumption

Dimensions

Weight

Overall dimensions

* Type A connectors are located on the front and back right of the machine (two

connectors); however, the connectors cannot be used simultaneously. The connector on the back of the machine is not initially available for use. If you wish to use the connector, contact your dealer or nearest authorised service representative.

Type A connector supports USB 2.0 (Hi speed)*

Compatibility requirements of USB 2.0 Memory Capacity:Max. 32 GB Disk Format: FAT32 only

Type B connector supports USB 2.0 (Hi speed) Local voltage ±10%

(For the power supply req uirements, see the nam e plate in the lower corner of the left side of the machine.)

1.84 kW (220-240 V) / 1.44 kW (100-127 V) DX-C310/DX-C380:

560 mm (W) x

22-3/64" (W) x 17-1/4" (D) x 28-7/64" (H)

( DX-C311/DX-C381:

560 mm (W) x 493 mm (D) x 714 mm (H) (22-3/64" (W) x 19-13/32" (D) x 28-7/64" (H))

Approx. 46 kg (101.4 lbs.) DX-C310/DX-C380:

868 mm (W) x 438 mm (D) (34-11/64" (W) x 17-1/4" (D)) (when bypass tray is extended)

DX-C311/DX-C381: 868 mm (W) x 493 mm (D) (34-11/64" (W) x 19-13/32" (D)) (when bypass tray is extended)

438

mm (D) x 714 mm (H)

)

SPECIFICATIONS

Continuous copying speeds*

Model

Copy ratio

Copy mode

A4,

B5, 16K

8-1/2" x 11", 7-1/4" x 10-1/2"

* Copy speed during output of the second copy and following copies when performing

continuous one-sided copying of the same page (excluding offset output) using plain one-sided paper from a tray other than the bypass tray.

DX-C310/DX-C311 DX-C380/DX-C381

100% / Reduced / Enlarged

Colour B/W Colour B/W

copies/min.

Ambient environment

(Humidity)

85%

60%

20%

10˚C (54˚F)

30˚C

35˚C (Temperature)

(86˚F)

(91˚F)

SPECIFICATIONS

Acoustic noise emission (measurement according to ISO7779)

Model

Sound power level LwA

Printing mode (continuous printing)

Standby mode

Sound pressure level LpA (actual measurement)

Bystander

Printing mode

positions

Operator positions

Bystander

Standby mode

positions

Operator positions

DX-C310/DX-C311 DX-C380/DX-C381

Colour: 6.9 B B/W: 6.9 B

5.3B 5.3B

Colour: 53 dB (A) B/W: 53 dB (A)

Colour: 54 dB (A) B/W: 53 dB (A)

37 dB (A) 38 dB (A)

Colour: 7.0 B B/W: 7.1 B

Colour: 55 dB (A) B/W: 55 dB (A)

Colour: 57 dB (A) B/W: 57 dB (A)

Automatic document feeder specifications

A4 to A5, 8-1/2" x 14" to 5-1/2" x 8-1/2", long paper

Original sizes

(max. width 216 mm (8-1/2") x max. length 500 mm* (19-5/8"), scanning in mono 2 mode of one side only is possible in fax and image scan modes)

One-sided 35g/m2 to 128g/m2 (9 lbs. to 32 lbs.) (Paper weights

Original weight

Capacity

* Scanning in mono 2 mode of one side only is possible in fax and scan send modes.

from 35 scan mode.) Two-sided 50

50 sheets (80 g/m2 (21 lbs.)) Maximum stack height of 6.5 mm (1/4")

/m2 (9 lbs.) to 49g/m2 (13 lbs.) require the use of slow

/m2 to 105g/m2 (13 lbs. to 28 lbs.)

SPECIFICATIONS

Business card feeder specifications

Model

Sizes

Business card*

Thickness Scanning Capacity

Dimensions Weight

* Device may be unable to correctly feed and scan the business card depending on the

business card's condition, material, form, and fabrication method.

MX-BTX1 51 mm x 89 mm to 55 mm x 91 mm

(2-1/64" x 3-33/64" to 2-11/64" x 3-19/32")

0.1 mm to 0.2 mm (0.004" to 0.008") Single-s ided (face-up) Stack height 3.5 mm (9/64") maximum 115 mm (W) x 88 mm (D) x 25 mm (H)

(4-17/32" (W) x 3-15/32" (D) x 63/64" (H)) Approx. 40 g (0.09 lbs.)

500-sheet paper feed unit specifications

Model Paper sizes Paper weight

Paper capacity

MX-CSX1 (tray 2) MX-CSX2 (tray 3, tray 4) A4, B5, A5*, 8-1/2" x 14", 8-1/2" x 13-1/2", 8-1/2" x 13-2/5",

8-1/2" x 13", 8-1/2" x 11", 7-1/4" x 10-1/2", 5-1/2" x 8-1/2"*, 16K Plain paper (60 g/m2 to 105 g/m2 (16 lbs. to 28 lbs.)) 500 sheets (80 g/m2 (21 lbs.)) x 1 tray

Paper types

Automatic paper size detection

Power supply

Dimensions

Weight

* Only MX-CSX1 can be used.

SHARP-recommended plain pape r, recy cled p aper, a nd c oloure d paper

When "Auto-AB" detection is selected: A4, B5, A5*, 216 mm x 330 mm (8-1/2" x 13") When "Auto-Inch" detection is selected: 8-1/2" x 14", 8-1/2" x 11", 7-1/4" x 10-1/2", 5-1/2" x 8-1/2"*

Supplied from the machine 535 mm (W) x 438 mm (D) x 112 mm (H)

(21-1/16" (W) x 17-1/4" (D) x 4-13/32" (H)) (not including adjuster)

Approx. 6.8 kg (15.0 lbs.) Approx. 5.6 kg (12.3 lbs.)

535 mm (W) x 438 mm (D) x 110 mm (H) (21-1/16" (W) x17-1/4" (D) x 4-21/64" (H)) (not including adjuster)

Sharp DX-C381, DX-C311, DX-C380 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual