SHARP ARP15 Service Manual

SHARP AR-P15

for the AR-651/810 series

SERVICE GUIDE

A guide for service technicians

Part Number: 4502XXXX

This publication is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics For Imaging, Inc., except as expressly permitted herein. Information in this document is subject to change without notice and does not represent a commitment on the part of Electronics For Imaging, Inc.

The software described in this publication is furnished under license and may only be used or copied in accordance with the terms of such license.

This product may be covered by one or more of the following U.S. Patents: 4,500,919, 4,837,722, 5,212,546, 5,343,311, 5,424,754, 5,467,446, 5,506,946, 5,517,334, 5,537,516, 5,543,940, 5,553,200, 5,615,314, 5,619,624, 5,625,712, 5,666,436, 5,760,913, 5,818,645, 5,835,788, 5,867,179, 5,959,867, 5,970,174, 5,982,937, 5,995,724, 6,002,795, 6,025,922, 6,041,200, 6,065,041, 6,112,665, 6,122,407, 6,134,018, 6,141,120, 6,166,821, 6,185,335, 6,201,614, 6,215,562, 6,219,659, 6,222,641, 6,224,048, 6,225,974, 6,226,419, 6,238,105, 6,239,895, 6,256,108, 6,269,190, 6,289,122, 6,292,270, 6,310,697, 6,327,047, 6,327,050, 6,327,052, RE36,947, D406,117, D416,550, D417,864, D419,185, D426,206, D439,851, D444,793

Trademarks

ColorWise, EDOX, EFI, Fiery, the Fiery logo, Fiery Driven and RIP-While-Print are registered trademarks of Electronics For Imaging, Inc. in the U.S. Patent and Trademark Ofﬁce and/or certain other foreign jurisdictions.

The eBeam logo, the Electronics For Imaging logo, the Fiery Driven logo, the Splash logo, AutoCal, ColorCal, Command WorkStation, DocBuilder, DocBuilder Pro, DocStream, eBeam, EFI Color Proﬁler, EFI Production System, EFI ScanBuilder, Fiery X2, Fiery X2e, Fiery X2-W, Fiery X3e, Fiery X4, Fiery ZX, Fiery Z4, Fiery Z5, Fiery Z9, Fiery Z16, Fiery Z18, Fiery Document WorkStation, Fiery Downloader, Fiery Driver, Fiery FreeForm, Fiery Link, Fiery Prints, Fiery Print Calibrator, Fiery Production System, Fiery Scan, Fiery ScanBuilder, Fiery Spark, Fiery Spooler, Fiery WebInstaller, Fiery WebScan, Fiery WebSpooler, Fiery WebStatus, Fiery WebTools, NetWise, RIPChips, Splash, Velocity, Velocity Balance, Velocity Build, Velocity Design, Velocity Estimate, Velocity Scan, and VisualCal are trademarks of Electronics For Imaging, Inc.

All other terms and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.

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to you for actual damages from any cause whatsoever, and regardless of the form of the action (whether in contract, tort [including negligence], product liability or otherwise), will be limited to $50.

Restricted Rights Legends

For defense agencies: Restricted Rights Legend. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at 252.227.7013.

For civilian agencies: Restricted Rights Legend. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraph (a) through (d) of the commercial Computer Software Restricted Rights clause at 52.227-19 and the limitations set forth in Electronics For Imaging’s standard commercial agreement for this software. Unpublished rights reserved under the copyright laws of the United States.

FCC Information

WARNING: FCC Regulations state that any unauthorized changes or modiﬁcations to this equipment not expressly approved by the manufacturer could void the user’s authority to operate this equipment.

Class A Compliance

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, and uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause interference in which case the user will be required to correct the interference at his own expense.

Industry Canada Class A Notice

This Class A digital apparatus complies with Canadian ICES-003.

Avis de Conformation Classe A de l’Industrie Canada

Cet appareil numérique de la Classe A est conforme à la norme NMB-003 du Canada.

RFI Compliance Notice

This equipment has been tested concerning compliance with the relevant RFI protection requirements both individually and on system level (to simulate normal operation conditions). However, it is possible that these RFI Requirements are not met under certain unfavorable conditions in other installations. It is the user who is responsible for compliance of his particular installation.

Dieses Gerät wurde sowohl einzeln als auch in einer Anlage, die einen normalen Anwendungsfall nachbildet, auf die Einhaltung der Funkentstörbestimmungen geprüft. Es ist jedoch möglich, dass die Funkentstörbestimmungen unter ungünstigen Umständen bei anderen Gerätekombinationen nicht eingehalten werden. Für die Einhaltung der Funkentstörbestimmungen einer gesamten Anlage, in der dieses Gerät betrieben wird, ist der Betreiber verantwortlich.

Compliance with applicable regulations depends on the use of shielded cables. It is the user who is responsible for procuring the appropriate cables.

Die Einhaltung zutreffender Bestimmungen hängt davon ab, dass geschirmte Ausführungen benützt werden. Für die Beschaffung richtiger Ausführungen ist der Betreiber verantwortlich.

Software License Agreement

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License

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Conﬁdentiality

You agree to hold the Software in conﬁdence, disclosing the Software only to authorized users having a need to use the Software as permitted by this Agreement and to take all reasonable precautions to prevent disclosure to other parties.

Remedies and Termination

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Limited Warranty and Disclaimer

EFI warrants to the original purchaser (“Customer”) for thirty (30) days from the date of original purchase from EFI or its authorized retailer that the Software will perform in substantial conformance to the Documentation when the Product is used as authorized by EFI’s speciﬁcations. EFI warrants the media containing the Software against failure during the above warranty period. EFI makes no warranty or representation that the Software will meet your speciﬁc requirements, that the operation of the Software will be uninterrupted or error free, or that all defects in the Software will be corrected. EFI makes no warranty, implied or otherwise, regarding the performance or reliability of any third party products (software or hardware) not provided by EFI. THE INSTALLATION OF ANY THIRD PARTY PRODUCTS OTHER THAN AS AUTHORIZED BY EFI WILL VOID THIS WARRANTY. IN ADDITION, USE, MODIFICATION, AND/OR REPAIR OF THE PRODUCT OTHER THAN AS AUTHORIZED BY EFI WILL VOID THIS WARRANTY.

EXCEPT FOR THE ABOVE EXPRESS LIMITED WARRANTY, EFI MAKES AND YOU RECEIVE NO WARRANTIES OR CONDITIONS ON THE SOFTWARE, EXPRESS, IMPLIED, STATUTORY, OR IN ANY OTHER PROVISION OF THIS AGREEMENT OR COMMUNICATION WITH YOU, AND EFI SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT OF THIRD PARTY RIGHTS.

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TO THE MAXIMUM EXTENT PERMITTED BY LAW, EFI AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING LOSS OF DATA, LOST PROFITS, COST OF COVER OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING FROM THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE OR FAILURE OF THE SOFTWARE, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY. THIS LIMITATION WILL APPLY EVEN IF EFI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. YOU ACKNOWLEDGE THAT THE PRICE OF THE PRODUCT REFLECTS THIS ALLOCATION OF RISK. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Export Controls

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U.S. Government Restricted Rights:

The Software and Documentation are provided with RESTRICTED RIGHTS. Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS

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General

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If you have any questions, please see EFI’s web site at www.eﬁ.com.

Electronics For Imaging 303 Velocity Way Foster City, CA 94404

Contents

Overview Accessing the AR-P15 Checking connections LEDs and jumpers Replacing AR-P15 components

Replacing the AR-P15 motherboard 6 Replacing or adding a DIMM 7

Restoring functionality after service Using the Control Panel

Startup 10 Online/Ofﬂine 10 Printing AR-P15 pages 13

Verifying connection to the network Verifying the parallel port connection System Software

System Software installation reminders 18 Installing System Software 19

Using TopAccess to view and export the Setting Code

Requirements 22

Speciﬁcations

Hardware features 26 Networking and connectivity 26 User software 26 Safety and emissions compliance 26

The troubleshooting process Where problems occur Before you go to the customer site Preliminary on-site checkout

Checking connections 30 Checking the network 32 Printing to the AR-P15 32

Index

Overview

The Sharp AR-P15 Network Printer Board embeds computer connectivity and highly efﬁcient PCL printing capacity into the Sharp AR-651/810 series of digital copiers. The Sharp AR-P15 Network Printer Board is shipped with all necessary software already installed.

This guide refers to the Sharp AR-P15 Network Printer Board as the “AR-P15” and refers to the Sharp AR-651/810 series as the “copier”.

The AR-P15 provides the Ethernet networking interface, handles the communication with external devices, and controls (optional) hard disk drive functions. The on-board CPU controls the printing image data transferred to and from the copier. Standard on-board memory totals 128MB, supplied in one DIMM in J49.

Optional upgrades for the AR-P15 include:

•PostScript option—PostScript (PS) key chip for motherboard socket U800

•Hard disk drive (HDD) option—HDD key chip for motherboard socket U800, HDD, and HDD ribbon cable for motherboard connector J207.

•Memory option—one additional 128MB DIMM for motherboard socket J48

This guide describes how to service the AR-P15, including how to reinstall system software, if necessary. Generally, the AR-P15 does not require regular maintenance. Use the procedures in this guide to inspect, remove, reseat, or replace major hardware components and to reinstall system software.

This document includes information on:

• AR-P15 motherboard and chassis (page 6)

• AR-P15 memory (page 7)

•System software (page 18)

You will need to reinstall system software if you:

•Replace the optional hard disk drive

•Upgrade to a more recent version of the system software

Spares for the AR-P15 are available from your authorized service support center.

On the standard AR-P15, system software resides in ﬂash memory. When the AR-P15 is conﬁgured with the HDD option, system software resides in the HDD.

Overview

Key

1. AR-P15 motherboard

2. Connector to copier

3. Key chip socket for PostScript option or HDD option (U800)

4. CPU cooling assembly

5. DIMM

6. DIMM sockets

7. Socketed BIOS chip (U202)

8. Optional HDD cable (for HDD option)

9. Optional HDD

10. Optional key chip

11. Network activity LEDs

12. RJ-45 network connector

13. Parallel port connector

14. AR-P15 chassis with faceplate

IGURE

AR-P15 exploded view

Accessing the AR-P15

In order to service the AR-P15, power off and unplug the copier, and then remove the AR-P15. See AR-P15 installation instructions (not provided in this guide).

Copier side panel

IGURE

AR-P15 installed in the copier

AR-P15

Parallel port connector

10BaseT/100BaseTX connector for twisted pair Ethernet

Network activity LEDs (2)

Checking connections

The most common causes of hardware problems are faulty or loose connections.

First verify the following external connections:

•Network connection at the faceplate

•Parallel port connection at the faceplate

Then verify the following internal connections:

• AR-P15 connection to the copier at J924

• DIMMs J49 (and J48, with upgrade)

•Optional key chip in motherboard socket U800 (the PS key chip and HDD key chip are not the same chip)

•Optional HDD cable connection at J207

CHECK

INTERNAL

1. Before you touch any parts inside the copier, wear an ESD grounding strap and follow

2. Inspect internal ribbon cables, if any, to see if they are intact.

CONNECTIONS

standard ESD (electrostatic discharge) precautions.

Faulty ribbon cables are easily overlooked. Check the contact point between the optional HDD cable and the HDD for separation. Make sure the HDD cable is locked into place in the connector at J207. If a ribbon cable is suspect, substitute it with a tested cable. The cable is keyed to ﬁt the AR-P15 connector in only one way (the non-gray line on the ribbon cable to Pin 1 on the AR-P15 board silkscreen).

3. Make sure that any AR-P15 cables, DIMMs, or other socketed components are properly aligned and well seated on their connectors.

• Check the AR-P15 motherboard connection to the copier. This connection is for the

printer interface and the Control Panel interface, and for receiving power from the copier power supply.

• Check the connection for each DIMM installed (one if standard, two if upgraded). See

page 7.

•Inspect for bent or broken pins on the optional key chip. These pins are delicate. If

bent, carefully straighten them with a pair of needlenose pliers. Carefully align the 8 pins of the chip with the socket before you insert the chip. Also note that the PS key chip is not the same as the HDD key chip. (Instructions for installing optional components are not provided in this guide.)

4. After verifying connections, if one or more AR-P15 components is still not getting power, check the copier power supply (see copier documentation).

LEDs and jumpers

Activity indicators

—Adjacent to the on-board RJ-45 connector, two green LEDs indicate network activity and link speed. One LED indicates network activity and lights when data is present; therefore, it blinks during data transmission. The other LED indicates link speed and lights at 100Mbps and turns off at 10Mbps.

Jumpers

—No jumpers are installed in the standard conﬁguration.

Replacing AR-P15 components

OTE

Before performing these procedures, you must power off and unplug the copier,

and remove the AR-P15 from the copier. See the AR-P15 installation instructions (not provided in this guide).

The AR-P15 has two DIMM sockets: one 128MB DIMM in J49 and, optionally, another 128MB DIMM in J48 (see Figure A on page 2 and also “Replacing or adding a DIMM” on page 7).

When the AR-P15 is installed inside the copier, the connectors for external devices are easily accessible at the faceplate (see Figure G on page 15).

Wear an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions while performing these procedures.

Key

1. AR-P15 motherboard

2. Connector to copier

3. Key chip socket for PostScript option or HDD option (U800)

4. CPU cooling assembly

5. DIMM

6. DIMM sockets

7. Socketed BIOS chip (U202)

8. Optional HDD cable (for HDD option)

9. Optional HDD

10. Optional key chip (for HDD)

11. Network activity LEDs

12. RJ-45 network connector

13. Parallel port connector

IGURE

AR-P15 layout

Replacing AR-P15 components

Replacing the AR-P15 motherboard

When the AR-P15 motherboard needs to be replaced, use the following procedure. See Figure A on page 2 for screw locations.

REPLACE

AR-P15

THE

MOTHERBOARD

Wear an ESD grounding strap and follow standard ESD (electrostatic discharge) precautions while performing this procedure.

1. Shut down the copier and remove the AR-P15 from the copier (according to the installation instructions, not provided in this guide).

2. Remove and set aside the 6 screws that attach the motherboard to the chassis.

3. Remove and set aside the 2 screws that attach the parallel port connector to the chassis.

4. Remove the motherboard from the chassis.

5. Remove the following standard components from the motherboard:

• DIMM in J49 (See page 7)

6. Remove any of the following optional components from the motherboard:

•Optional DIMM in J48

•Optional HDD, if present

•Optional key chip in U800, if present (see Figure C on page 5 for location)

Instructions for removing optional components are not provided in this guide.

7. Unpack the new motherboard.

8. Install the standard components you removed earlier onto the new motherboard.

To reinstall memory, see page 7.

9. Install any optional components you removed earlier onto the new motherboard.

Inspect for bent or broken pins on the optional key chip. These pins are delicate. If bent, carefully straighten them with a pair of needlenose pliers. Carefully align the 8 pins of the chip with the socket before you insert the chip. Also note that the PS key chip is not the same as the HDD key chip. (Instructions for installing optional components are not provided in this guide.)

10. Install the new motherboard into the chassis using the 8 screws you removed earlier:

•6 screws attach the motherboard to the chassis

•2 screws attach the parallel port connector to the chassis.

11. Reassemble the unit and verify functionality (see page 8).

Replacing AR-P15 components

Replacing or adding a DIMM

Each DIMM (dual in-line memory module) is held in place by a lever at each end of its socket on the AR-P15.

The standard conﬁguration for the AR-P15 is one 128MB DIMM installed in socket J49. To upgrade to 256MB, install an additional 128MB DIMM in socket J48.

Approved DIMMs are available from your authorized service support center.

REPLACE

1. To release a DIMM, push outward on the lever on each side of the DIMM (see Figure D).

ADD

Lever

DIMM

Socket notches

IGURE

2. Pull the DIMM straight out of the socket to avoid damaging it or the socket, and set the DIMM aside.

3. To install a DIMM, insert it straight into the socket. Push the DIMM into the socket until the levers snap into place.

Releasing a DIMM

The DIMM ﬁts the socket only one way. The two notches on the bottom of the DIMM should line up with the notches in the socket.

Make sure the levers close securely around the ends of the DIMM. Avoid ﬂexing the board while you ﬁrmly seat the DIMM in its socket.

4. Reassemble the unit and verify functionality (see page 8).

To verify memory capacity, print a Setting List to check the amount of memory recorded.

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