Shark QS302Q User Manual

Rocket®

QS302Q Series

OWNER’S GUIDE

THANK YOU

for purchasing the Shark® Rocket®

CONTENTS

ENGLISH

TIP: The model
number and serial
number are on
the QR code label,
located on the
bottom of the
dust cup.

TIP: The date code
is located on one of
the prongs of the
power cordplug.

REGISTER YOUR PURCHASE

registeryourshark.com

1-800-798-7398

Scan QR code using mobile device

RECORD THIS INFORMATION

Model Number: _____________________________

Date Code: _________________________________

Date of Purchase: ____________________________
(Keep receipt)

Store of Purchase: ___________________________

TECHNICAL SPECIFICATIONS

Voltage: 120V, 60Hz

Watts: 500W

Amps: 4.2A

Important Safety Instructions � � � � � � � � � � � � � � � � � � � � � � � � � � � 3

Getting To Know Your Shark® Rocket® � � � � � � � � � � � � � � � � � � � � 5

Assembling Your Vacuum � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 7

Choosing the Appropriate Setting � � � � � � � � � � � � � � � � � � � � � � � 8

Using Your Vacuum in Above-Floor Mode � � � � � � � � � � � � � � � � 9

Storage � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 10

Accessories � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 11

Maintaining Your Vacuum � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13

Emptying the Dust Cup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Cleaning the Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Checking for Blockages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Bottom of Floor Nozzle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Troubleshooting Guide � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17

Warranty � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 18

PLEASE READ CAREFULLY AND KEEP
FOR FUTURE REFERENCE�

This Owner’s Guide is designed to help you
get a complete understanding of your new
Shark Rocket ultra-light vacuum.

If you should have a question, please call the
Customer Service line at 1-800-798-7398.

1 2sharkclean.com sharkclean.com

IMPORTANT SAFETY INSTRUCTIONS

HOUSEHOLD USE ONLY

To reduce the risk of electric shock, this vacuum cleaner has a polarized
plug (one blade is wider than the other)� As a safety feature, this plug will
fit into a polarized outlet only one way� If the plug does not fit fully into the
outlet, reverse the plug� If it still does not fit, contact a qualified electrician�
DO NOT force into outlet or try to modify to fit�

WARNING

TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:

GENERAL WARNINGS

When using an electrical appliance,
basic precautions should always be

followed, including the following:

1. Your vacuum cleaner may consist
of a motorized nozzle, wand, hose,
and/or vacuum pod. This device
contains electrical connections,
electrical wiring, and moving
parts that potentially present risk
to the user.

2. Use only identical replacement
parts.

3. Carefully observe and follow the
instructions provided below to
avoid improper use of the appliance.
DO NOT use the vacuum for any
purpose other than those described
in this manual.

4. Before use, carefully inspect all
parts for any damage. DO NOT
use if any parts are damaged.

5. The use of an extension cord is
NOT recommended.

6. This vacuum cleaner contains

no serviceable parts.

USE WARNINGS

7. This appliance can be used by
persons with reduced physical,
sensory or mental capabilities or
lack of experience and knowledge
if they have been given supervision
or instruction concerning use of
the appliance in a safe way and
understand the hazards involved.

Cleaning and user maintenance
shall not be made by children. Keep
the appliance and its cord out of
reach of children. DO NOT allow the
appliance to be used by children.
DO NOT allow to be used as a toy.
Close supervision is necessary when
used near children.

8. Always turn off the vacuum cleaner
before connecting or disconnecting
any motorized nozzles or other
accessories.

9. DO NOT handle plug or vacuum
cleaner with wet hands.

10. DO NOT use without filters in place.

11. Only use Shark® branded filters

and accessories. Failure to do so
will also void the warranty.

12. DO NOT damage the power cord:

a) DO NOT pull or carry vacuum

cleaner by the cord or use the
cord as a handle.

b) DO NOT unplug by pulling

on cord. Grasp the plug, not
the cord.

c) DO NOT run the vacuum cleaner

over the power cord, close a
door on the cord, pull the cord
around sharp corners, or leave
the cord near heated surfaces.

13. DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow.

SAVE THESE INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

14. DO NOT use if nozzle or accessory
airflow is restricted. If the air
paths or the motorized floor
nozzle become blocked, turn the
vacuum cleaner off and unplug
from electrical outlet. Remove all
obstructions before you plug in
and turn on the unit again.

15. Keep nozzle and all vacuum
openings away from hair, face,
fingers, uncovered feet, or
loose clothing.

16. DO NOT use if vacuum cleaner is
not working as it should, or has been
dropped, damaged, left outdoors, or
dropped into water.

17. Use extra care when cleaning
on stairs.

18. DO NOT leave the vacuum cleaner
unattended while plugged in.

19. When powered on, keep the
vacuum cleaner moving over the
carpet surface at all times to avoid
damaging the carpet fibers.

20. DO NOT place vacuum cleaner
on unstable surfaces such as chairs
or tables.

21. Your Shark® vacuum may not
be designed to stand up on its own.
When taking a break from cleaning,
you may need to lean it against
furniture or a wall, or lay it flat
on the floor. Using the vacuum
for an application where the unit
lacks stability may result in
personal injury.

22. DO NOT use to pick up:

a) Liquids
b) Large objects
c) Hard or sharp objects

(glass, nails, screws, or coins)

d) Large quantities of dust (drywall

dust, fireplace ash, or embers).
DO NOT use as an attachment to
power tools for dust collection.

e) Smoking or burning objects

(hot coals, cigarette butts,
or matches)

f) Flammable or combustible

materials (lighter fluid, gasoline,
or kerosene)

g) Toxic materials (chlorine bleach,

ammonia, or drain cleaner)

23. DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed

and may contain explosive or
toxic fumes or vapors (lighter
fluid, gasoline, kerosene, paint,
paint thinners, mothproofing
substances, or flammable dust)

24. Turn off all controls before plugging
in or unplugging the vacuum.

25. Unplug from electrical outlet
when not in use and before
any maintenance or cleaning.

26. Hand wash with water only.
Washing with cleaning chemicals
could damage the unit.

27. During cleaning or routine
maintenance, DO NOT cut anything
other than hair, fibers, or string
wrapped around the brushroll.

28. Allow all filters to air-dry completely
before replacing in the vacuum to
prevent liquid from being drawn
into electric parts.

29. Make sure the dust cup and all
filters are in place after routine
maintenance.

30. If provided, secure the power
cord around the two cord hooks
during storage.

ENGLISH

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GETTING TO KNOW YOUR

Empty

SHARK® ROCKET®

WELCOME!

Congratulations on your
purchase. Use this Owner’s
Guide to learn about your new
vacuum’s great features. From
assembly to use to maintenance,
you will find it all in here.

ENGLISH

A

B

D

Empty

F

C

E

G

MAIN UNIT

A Power Switch

B Handheld Vacuum

C Handheld Vacuum Catch

D Dust Cup Release

E Wand Release

F Cord Hooks

G Wand

H Handheld Vacuum Storage Hook

I Nozzle Release

J Motorized Floor Nozzle

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J

H

I

ASSEMBLING YOUR VACUUM

CHOOSING THE APPROPRIATE SETTING

NOTE: Before vacuuming your delicate

area rugs or carpet, refer to the
manufacturer’s recommended cleaning
instructions.

STEP 1

1 Insert the wand into

the motorized floor
nozzle connector until
it clicks into place.

STEP 2

2 Insert the handheld

vacuum into the top
of the wand until it
clicks into place.

CLICK

ENGLISH

CLICK

Slide the power switch on the handheld vacuum to the appropriate speed setting.

Setting I, Bare Floor, Small Area Rugs: The brushroll spins slowly to clean bare
floors and delicate arearugs.

Setting II, Carpets: The brushroll spins faster to pick up debris below the surface
ofyour carpets.

NOTE: For deep cleaning per ASTM F 608 (embedded dirt in carpets) please
ensure switch is set to Setting II, Carpets.

BRUSHROLL INDICATOR LIGHT

Solid Green: When the indicator light on the nozzle is green, then the brushroll is

spinning and working as it should.

Solid Red: There is a jam in the brushroll area. Turn your vacuum o and remove
any blockages in the nozzle.

No Light: The vacuum is o.

Flashing Red: The vacuum has overheated. See Troubleshooting section.

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USING YOUR VACUUM
IN ABOVE-FLOOR MODE

STORAGE

ENGLISH

WAND HANDHELD

STEP 1 STEP 1

1 While holding the vacuum upright,

push the Nozzle Release button and
pull the wand up to detach it.

STEP 2 STEP 2

2

Attach desired cleaning accessory.

1 Press the Wand Release button on

the top of the wand to detach the
handheld vacuum.

2

Attach desired cleaning accessory.

Press the Wand Release button on the top of the wand to release the handheld
vacuum. Align the catch on the bottom of the handheld vacuum with the storage
hook on the wand. Slide the handheld vacuum down so that the catch hangs from
the storage hook. Wrap the cord counterclockwise around the cord hooks, starting
with the top hook.

Note: Ensure there is slack where the cord connects to the handheld vacuum.

Handheld

Vacuum Catch

Handheld Vacuum

Storage Hook

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ACCESSORIES

There are a variety of accessories that
are compatible with this vacuumseries.

The quick start guide shows the select
accessories that are included with
your model.

To purchase additional accessories,
go to sharkaccessories�com

11 12sharkclean.com sharkclean.com

A Crevice Tool

Clean in tight spaces or reach
baseboards and ceilings with this
slim crevice tool.

B Wide Upholstery Tool

Perfect for grabbing pet hair and lint
from furniture and other upholstered
surfaces.

C Home & Car Detail Kit

Deep-clean your car like a professional
detailer, or clean hard-to-reach areas
in your home. Micro-sized tools let you
clean around delicate objects and access
the tightest spaces like car vents and
computer keyboards.

D Pet Multi-Tool

A single convertible tool for cleaning
tough pet messes two ways: first, a
sti bristle brush for cleaning stuck-on
debris. Then take o the bristles
to reveal an upholstery tool for
removing stubborn pet hair.

E Multi-Angle Dusting Brush

This soft dusting brush adjusts to five
dierent positions so you always have
the best angle for cleaning blinds, walls,
ceiling fans, and other above-floor areas.

F Hard Floor Hero™

Provides outstanding hard floor cleaning
not just for surface litter, but also for
stuck-on dust and debris. It is small
enough to get into hard-to-reach areas.

G Dust-Away® Hard Floor Attachment

with Microfiber Pad

Direct suction for cleaning big crumbs
and debris. The washable, reusable
microfiber pad dusts hardwood and
tile floors.

H Under-Appliance Wand

Clean under and behind hard-to-move
appliances and furniture with this
adjustable 36” tool. Flip the extension
piece over to clean the underside of
appliances.

I Onboard Storage Clip

Removable clip attaches to the vacuum
wand. Can hold up to two accessories
at a time while cleaning or for storage.

J Wall Mount

Install the mount to hang your vacuum
on the wall for convenient storage.
Includes screws, anchors, and instruction
sheet with mounting template for
easy installation.

K Accessory Bag

The perfect place to store all your
Shark® cleaning attachments.

A B C

D

E

G H

J K

F

I

ENGLISH

MAINTAINING YOUR VACUUM

IMPORTANT: Clean the dust screen

inside the dust cup as required.
NOTE: Empty dust cup when debris

reaches the MAX fill line.

EMPTYING THE DUST CUP
1 Press the Wand Release button on

the top of the wand to disconnect it
from the handheld vacuum.

2 Position the handheld vacuum so the

dust cup is over a trash bin and press
the Empty button on the front.
The bottom lid will open, allowing
the debris to fall out.

3 Once dust cup is empty, close the

bottom lid.

RECOMMENDED FILTER CLEANING
SCHEDULE:

Pre-Motor Filter Kit

(Foam & Felt)
XFFV300
Clean once a month.

Post-Motor Filter

XFFV300
Clean once every 9 months.

IMPORTANT: If more cleaning is
needed, rinse filters with water only
and let them air-dry completely.

CLEANING THE FILTERS
1 Pre-Motor (foam and felt):

Lift the latch on the top of the
handheld vacuum to open the filter
cover. Take out filters and tap loose
dirt o them. If more cleaning is
needed, rinse filters with water only
and let them air-dry completely.
To reinstall them, insert the felt
filter first, place the foam filter on
top of it, and close the filter cover.

Foam
Felt

2 Post-Motor:
Lift o the post-motor filter cover

below the handle of the handheld
vacuum. Remove the filter, rinse it
with water only, and let it air-dry
completely. Replace the filter, then
close the cover, pressing it until it
clicks into place.

ENGLISH

Felt

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MAINTAINING YOUR VACUUM - Continued

TIP: Ensure the bottom of the floor

nozzle is completely sealed and locked
before using.

TIP: You do not need any tools to open
the floor nozzle, just a coin.

CHECKING FOR BLOCKAGES:
HANDHELD AND WAND
1 Remove the wand from the

handheld vacuum and check all
dust cup intake openings.

2 Remove the floor nozzle from the

wand and check the wand for
blockages.

BOTTOM OF FLOOR NOZZLE
1 Use the edge of a coin to open the

three locks on the bottom of the
floor nozzle.

3 Run scissors along the groove in

the brushroll to cut or clear away
any string, carpet fibers, hair,
or other debris.

ENGLISH

2 To access the brushroll, remove

the cover from the bottom of the
floor nozzle. Shine a flashlight into
the nozzle to check for possible
blockages.

4 To reinstall the cover, line it up

along the front of the nozzle, then
close it, pressing down firmly on all
sides until it clicks into place. Use
the coin to close the 3 locks.

15 16sharkclean.com sharkclean.com

TROUBLESHOOTING
GUIDE

FIVE (5) YEAR
LIMITED WARRANTY

ENGLISH

Vacuum is not picking up debris� No suction or light suction�

(Refer to Maintenance section for more information�)

• Check filters to see if they need cleaning. Follow instructions for rinsing and
completely air-drying the filters before reinserting in the vacuum.

• Dust cup may be full; empty dust cup.

• Check floor nozzle for blockages; clear blockages if required.

• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.

Vacuum lifts area rugs�

• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn
edges.

• Turn o the unit to disengage the brushroll. To restart, slide the power switch to
setting I, Bare Floor, Small Area Rugs.

Brushroll does not spin�

• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll has stopped
spinning. Immediately turn o and unplug vacuum and remove blockage. Plug back
into electrical outlet and turn vacuum on.

• If Brushroll Indicator Light on the floor nozzle is green, the blockage has been
successfully cleared. If the light is still red, please contact Customer Service at
1-800-798-7398.

Dust cup bottom lid comes o�

• Reattach the bottom lid of the dust cup by inserting the back of the lid into the
metal rod attachment on the dust cup. Press until it clicks into place. Make sure
the lid closes and seals completely.

Vacuum turns o on its own or indicator light flashes red�

This vacuum is equipped with a motor-protective thermostat so it will shut o if it
overheats. Should this occur, perform the following steps to restart the motor-protective
thermostat:

1. Turn vacuum o and unplug it.

2. Empty dust cup and clean filters (see Maintenance section).

3. Check for blockages in hose, accessories, and inlet openings.

4. Allow unit to cool for a minimum of 60 minutes.

5. Plug in vacuum and turn it on.

The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is

not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period

of five (5) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner ’s Guide, subject to the following
conditions and exclusions:

What is covered by this warranty?

1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole
discretion, will be repaired or replaced up to five (5) years from the original purchase date.

2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not
covered by this warranty. Replacement par ts are available for purchase at sharkaccessories.com.

2. Any unit that has been tampered with or used for commercial purposes.

3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling,
failure to perform required maintenance (e.g., not cleaning the filters), or damage due to
mishandling
in transit.

4. Consequential and incidental damages.

5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja .

6. Products purchased, used, or operated outside North America.

How to get service

If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer
Service Specialists are also available at 1 -8 00 -798-7398 to assist with product suppor t and warranty
service options, including the possibility of upgrading to our VIP warranty ser vice options for select
product categories.

SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim

You must call 1-800-79 8-7398 to initiate a warranty claim. You will need the receipt as proof of
purchase.
A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies

This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so
the above may not apply to you.

17 1-800-798-7398

18sharkclean.com

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE�

This Owner’s Guide is designed to help you get a complete understanding of your new
Shark® Rocket®.

SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7

1-800-798-7398
sharkclean.com

Illustrations may dier from actual product. We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice.

For SharkNinja U.S. Patent information, visit sharkninja.com/uspatents

© 2019 SharkNinja Operating LLC. DUST-AWAY, ROCKET, and SHARK
are registered trademarks of SharkNinja Operating LLC.

QS302Q_IB_MP_Mv1
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