Shark Powerfins Anti Hair Wrap Cordless Vacuum Cleaner User guide

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Page 1

Anti Hair Wrap, DuoClean® & PowerFins

™

Cordless Upright with Powered Lift-Away ®

ICZ300UK ICZ300UKT

Series

INSTRUCTIONS

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Page 2

THANK YOU FOR PURCHASING

the Shark Anti Hair Wrap, DuoClean & PowerFins Cordless Upright with Powered Lift-Away

CONTENTS

TIP: You can ﬁnd

the model and serial numbers on the QR code label which is located on the back of the unit and the battery.

To beneﬁt from your product's extended guarantee, simply register your purchase at:

sharkclean.co.uk/register-guarantee

0800 862 0453

Scan QR code using mobile device

Please note, products purchased directly from Shark are automatically registered.

RECORD THIS INFORMATION

Model Number: ��

Date of Purchase (Keep receipt): ��

Store of Purchase: ��

TECHNICAL SPECIFICATIONS

Voltage: 28.8V

Body Watts: 450W

Product Registration � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 2

Important Safety Instructions � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 4

Getting To Know Your Shark Anti Hair Wrap & DuoClean Cordless Upright with Powered Lift-Away � � � � � � � � � � � � � � � � � � 6

Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Charging Your Lithium ION Power Pack Battery . . . . . . . . . . . . . . . . . . . . . . . . . .7

Charge Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Operating the Vacuum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Maintaining Your Vacuum Cleaner � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 11

Emptying the Dust Cup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Cleaning the Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Maintaining the Brush-roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Maintaining the Soft Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Checking for Blockages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Accessories � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 16

Troubleshooting Guide � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 18

Guarantee � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 20

Battery Guarantee � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 21

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PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE�

This instruction manual is designed to help you get a complete understanding of your new Shark Anti Hair Wrap, DuoClean & PowerFins Cordless Upright with Powered Lift-Away.

If you have any questions, please call the Customer Service line on 0800 862 0453.

This marking indicates that this product should not be disposed of with other household wastes. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material sources. To return your used device, please use the return and collection systems or contact the retailer where this product was purchased. They can take this product for environmentally safe recycling.

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IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM�

To reduce the risk of shock and unintended operation, turn o power and remove the ION Power Pack battery before servicing�

NOTE: If you have delicate or wool carpets, particularly loop pile, please try the vacuum on a hidden area ﬁrst to ensure the spinning brush-rolls do not damage or unpick carpet ﬁbres�

WARNING

REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY, OR PROPERTY DAMAGE:

THE FLOOR NOZZLE, WAND, AND HANDHELD VACUUM CONTAIN ELECTRICAL CONNECTIONS:

1. This vacuum consists of a motorised nozzle, wand, and handheld vacuum. These components contain electrical connections, electrical wiring, and moving parts that potentially present risk to the user.

2. Before each use, carefully inspect all parts for any damage. If a part is damaged, discontinue use.

3. Use only identical replacement parts.

4. This vacuum contains no serviceable parts.

5. Use only as described in this manual. DO NOT use the vacuum for any purpose

other than those described in this manual.

6. With the exception of the ﬁlters and dust cup, DO NOT expose any parts of the vacuum to water or other liquids.

7 DO NOT allow the appliance to be used by

children. Keep the appliance and its cord out of reach of children. Do not allow to be used as a toy. Close supervision is necessary when used near children.

GENERAL USE

8 This appliance can be used by persons

with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance should not be done by children.

9 Always turn o the vacuum before

connecting or disconnecting any current carrying hoses, motorised nozzles, chargers, batteries, or other electrical or mechanical parts.

10 DO NOT handle plug or vacuum with

wet hands.

11 DO NOT use without dust cup, ﬁlters, and

brush-roll in place.

12 Only use Shark

accessories. Damage caused by non-Shark ﬁlters and accessories may not be covered by the warranty.

13 DO NOT put any objects into nozzle

or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airﬂow.

14 DO NOT use if nozzle or accessory airﬂow is

restricted. If the air paths or the motorised ﬂoor nozzle become blocked, turn the vacuum o. Remove all obstructions before you turn on the unit again.

15 Keep nozzle and all vacuum openings away

from hair, face, ﬁngers, uncovered feet, or loose clothing.

16 DO NOT use if vacuum is not working as it

should, or has been dropped, damaged, left outdoors, or dropped into water.

17 Use extra care when cleaning on stairs.

18 DO NOT leave the vacuum unattended while

powered on.

19 When powered on, keep the vacuum moving

over the carpet surface at all times to avoid damaging the carpet ﬁbres.

20 If you have delicate or wool carpets,

particularly loop pile, please try the vacuum on a hidden area ﬁrst to ensure the spinning brush-rolls do not damage or unpick carpet ﬁbres.

branded ﬁlters and

21 DO NOT use to pick up:

a) Liquids b) Large objects c) Hard or sharp objects (glass, nails,

screws, or coins) d) Large quantities of dust (including drywall, ﬁreplace ash, or embers). DO NOT use as an attachment to power tools for dust collection. e) Smoking or burning objects (hot coals, cigarette butts, or matches) f) Flammable or combustible materials (lighter ﬂuid, petrol, or kerosene) g) Toxic materials (chlorine bleach, ammonia, or drain cleaner)

22 DO NOT use in the following areas:

a) Poorly lit areas b) Wet or damp surfaces c) Outdoor areas d) Spaces that are enclosed and may

contain explosive or toxic fumes or vapours (lighter ﬂuid, petrol, kerosene, paint, paint thinners, mothprooﬁng substances, or ﬂammable dust)

23 Turn o the vacuum before plugging in or

unplugging the charger.

24 Turn o the vacuum before any adjustment,

cleaning, maintenance or troubleshooting.

25 During cleaning or routine maintenance,

DO NOT cut anything other than hair, ﬁbres, or string wrapped around the brush-roll.

26 Allow all ﬁlters to air-dry completely before

replacing in the vacuum to prevent liquid from being drawn into electric parts.

27 DO NOT modify or attempt to repair

the vacuum or the battery yourself, except as indicated in this manual. DO NOT use the battery or vacuum if it has been modiﬁed or damaged. Damaged or modiﬁed batteries may exhibit unpredictable behavior resulting in ﬁre, explosion or risk of injury.

Always turn o this appliance before connecting or disconnecting motorised nozzle or hand tool.

BAT TER Y PACK 29 The battery is the power source for

the vacuum. Carefully read and follow all charging instructions.

30 To prevent unintentional starting, ensure

the vacuum is powered o before picking up or carrying the vacuum.

DO NOT

ﬁnger on the power switch.

Use only the charger supplied with the unit. Use of an incorrect charger may result in no charging, and/or unsafe conditions. A charger that is suitable for one type of battery pack may create a risk of ﬁre when used with another battery pack.

32 Keep the battery away from all metal

objects such as paper clips, coins, keys, nails, or screws. Shorting the battery terminals increases the risk of ﬁre or burns.

33 Under abusive conditions, liquid may

be ejected from the battery. Avoid contact with this liquid, as it may cause irritation or burns. If contact occurs, ﬂush with water. If liquid contacts eyes, seek medical help.

34 Battery should not be stored at

temperatures below 37.4°F (3°C) or above 104°F (40°C) to maintain long-term battery life.

DO NOT

below 50°F (10°C) or above 104°F (40°C). 36 Store the appliance indoors. DO NOT use

or store it below 37.4°F (3°C). Ensure the appliance is at room temperature before operating.

DO NOT

or temperatures above 265°F (130°C) as it may cause explosion.

38 Follow all charging instructions.

charge the battery at temperatures below 50°F (10°C) or above 104°F (40°C). Charging improperly or at temperatures not in the speciﬁed range may damage the battery and increase the risk of ﬁre.

39 Disconnect the battery pack from

the appliance before making any adjustments, changing accessories, or storing appliance. Such preventive safety measures reduce the risk of starting the appliance accidentally.

carry the appliance with your

charge battery at temperatures

expose the battery to ﬁre

DO NOT

SAVE THESE INSTRUCTIONS

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(Click)

ASSEMBLY

(Click)

3 WAYS TO CHARGE THE LITHIUM-ION BATTERY

To remove the battery for charging, lift the handle on top of the battery and pull up. The battery must be charged before ﬁrst use.

A complete charge takes approximately

3.5 hours. IM POR TAN T: When charging, connect the

charger to the port ﬁrst, then plug the charger into plug socket.

(Click)

1. Insert wand into ﬂoor nozzle.

2. Insert handle into wand.

3. Align the bottom of pod onto the rails on the front of the neck of the ﬂoor nozzle.

Slide pod down the rails until it clicks into place.

4. Connect hose to back of pod, and attach hose clip onto wand.

5. Insert charged battery into pod with the handle toward the back until it clicks.

To ensure proper insertion, the handle on battery must be down.

IM POR TAN T: For proper operation, ensure all connections are securely clicked into place.

(Click)

OUT OF VACUUM

IN CHARGING CRADLE

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NOTE: O nly one ch arger is p rovided. NOTE: W hen usin g the cradl e, inser t the charger plug i nto the por t and rotate to l ock into pla ce.

The bat tery will n ot charge unless th e charger is locked into place.

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CHARGE INDICATOR LIGHTS

OPERATING THE VACUUM

Charging: One light ﬂashes

Full Charge

TOP OF BATTERY

Charge Indicator

Light

Low Charge

Mid Charge

Nearly Full

TEMPERATURE ISSUE: FIRST AND THIRD INDICATOR LIGHTS FLASHING ALTERNATELY

If the ﬁrst and third indicator lights are ﬂashing alternately, the battery temperature is not optimal. If this happens when charging, leave the battery plugged in and charging will resume once temperature reaches optimal level.

NOTE: The battery must be charged before ﬁrst use. A complete charge takes approximately 3.5 hours. NOTE: T he indic ator light will shut o 5 minutes af ter reach ing full charge.

OPERATING THE VACUUM

SETTINGS

Suction Speeds

O

Eco Deep Clean Mod e Boost

POD, HANDLE, AND WAND ARE DETACHABLE

DETACH THE POD

Press LIFT-AWAY button on handle and lift pod o ﬂoor nozzle.

DETACH THE WAND

Press the Wand Release button until it clicks, then pull up on wand to detach from the ﬂoor nozzle.

TIP: See next page for all the dierent ways you can use your vacuum.

DETACH THE HANDLE

Pull the Handle Release trigger to detach the handle from the wand.

POWER ON/OFF

Press power button to turn on or o the vacuum.

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HARD FLOOR

SETTING

To vacuum in hard ﬂoor mode, press the ﬂoor select button until the hard ﬂoor icon ( The brush-rolls will spin slowly to clean bare ﬂoors and small area rugs.

) illuminates.

To vacuum in carpet mode, press the ﬂoor select button until the carpet icon ( illuminates. The brush-rolls will spin faster to pick up debris below the surface of your carpets.

)

SUCTION MODESCARPET SETTING

Press the ( to toggle between Eco, Deep clean mode and Boost modes. To save battery power, select Eco mode. For everyday cleaning power, select Deep Clean Mode. For an extra burst of power, select Boost mode.

) button

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OPERATING THE VACUUM

VERSATILE FLOOR-TO-CEILING CLEANING

MAINTENANCE

IM POR TAN T: Remove the battery before performing any maintenance.

To remove, lift the handle on top of the battery and pull up.

EMPTYING THE DUST CUP

UPRIGHT

For cleaning carpets and hard ﬂoors . To activate brush-roll, step on ﬂoor nozzle and tilt handle back.

Use the wa nd in Above -Floor Mode fo r quick jobs above shoulder height.

ABOVE-FLOOR

With pod attached, detach the wand from the ﬂoor nozzle.

POWER ED LIFT-AWAY

Use Powered Lift-Away to reach under furniture to clean carpets and hard ﬂoors.

Use the ha ndle in Above -Floor Mode fo r quick jobs o th e ﬂoor.

ABOVE-FLOOR

With pod attached, detach the handle from the wand.

To remove Dust Cup, pinch and pull side tabs. Tilt dust cup away from the vacuum cleaner, then lift to remove.

Lint

Screen

Press lower button to open bottom of dust cup.

LIFT-AWAY WIT H WAND

Use the wand in Lift-Away mode for more reach when cleaning above-ﬂoor areas like coving or skirting boards.

NOTE: See previous page for instructions on how to detach the pod, wand, and handle.

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LIFT-AWAY WIT H HAND LE

Use the handle in Lif t-Away mode for more detailed cleaning of above-ﬂoor areas like upholstery, window sills or stairs.

To remove collected debris from Lint Screen, press top button and lift handle to open top of dust cup.

To reinstall dust cup, place bottom into pod and then tilt dust cup toward the wand until it clicks into place.

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MAINTENANCE

Your vacuum comes equipped with three ﬁlters located on the vacuum pod: two Pre-Motor Filters (one is a ﬁlter frame) and one Post-Motor Filter to capture and trap dust and debris.

CLEANING PRE-MOTOR FILTER (ONCE A MONTH)

Regularly rinse and replace the pre-motor ﬁlters to maintain your vacuum's suction power. IM POR TAN T:

to air-dry for at least 24 hours before replacing them in the vacuum to prevent liquid from being drawn into electricparts.

To prevent damage, rinse ﬁlters with lukewarm water

Clean

Filters

Monthly

1. Slide down ﬁlter door release button.

2. Tilt ﬁlter door and lift o.

Foam Filter

Filter

Frame

3. Remove ﬁlter from pod. Pull o foam ﬁlter.

4. Rinse foam ﬁlter and ﬁlter frame with lukewarm

5. Once completely dry, reinsert foam ﬁlter on

6. Holding the pull tabs, push the ﬁlter back

7. Reinsert bottom of ﬁlter door into slots on

ONLY. DO NOT

use soap. Allow ﬁlters

Filter Door

water O NLY and leave to air-dry for at least 24 hours before reinstalling.

ﬁlter frame.

into the pod.

pod. Tilt door to close, pressing until it clicks into place.

CLEANING POST-MOTOR FILTER (ONCE A YEAR)

Rinse and replace the post-motor ﬁlter every year to maintain your vacuum's suction power. IM POR TAN T: Rinse Post-Motor Filter with lukewarm water ON LY. DO NOT use soap. Allow to air-dry for at least

24 hours before reinstalling. DO NOT scrub Post-Motor Filter.

1. Pull up on Post-Motor Filter access tab to

remove.

2. Rinse ﬁlter with lukewarm water ONLY and leave

Post-Motor

Filter

to air-dry at least 24 hours before reinstalling.

3. When dry, reinsert Post-Motor Filter and press down until it clicks into place.

Note: Battery must be removed before Post-Motor Filter can be removed.

REPLACING FILTERS

Follow the previous instructions for removing ﬁlters. The Foam Filter should be replaced every

2.5 years, and the Post-Motor Filter should be replaced every 3 years, subject to frequency of use.

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Replacement Pre-Motor Filter

Replacement Post-Motor filter

and Frame

NOTE: To order replacement parts and filters, visit sharkclean.co.uk.

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Page 8

MAINTENANCEMAINTENANCE

CLEANING OR REPLACING BRUSH-ROLLS CHECKING FOR BLOCKAGES

BRUSH-ROLL

TURN LOCKS LIFT COVER

SOFT ROLLER

IM POR TAN T:

Detach hose from vacuum pod, and check opening on back of pod for blockages.

DO NOT use sharp or metal objects to clear blockages.

Detach dust cup from vacuum pod. Empty dust cup, remove debris from lint screen, and check for blockages.

If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects caught in the brush-roll.

1. Turn o the vacuum.

2. Using a coin, turn locks counterclockwise to

open, then lift o cover to access brush-roll.

3. Clear airway of blockages .

4. Replace cover by sliding inserts into slots,

then pressing down ﬁrmly on all sides before turning locks clockwise to close. There will be an audible click once the locks are secured.

NOTE: Anti Hair Wrap Technology removes hair from your brush-roll continuously as you vacuum. At times you may see small amounts of hair around the brush-roll – simply continue vacuuming and the comb and suction will remove the hair as you clean.

NOTE: To order replacement parts and filters, visit sharkclean.co.uk.

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1. Slide Eject Roller button forward.

2. To remove Soft Roller, pull the tab on the right.

3. Tap loose debris o the Soft Roller. Use a dry

towel to wipe clean, or to remove any hair or ﬁbres caught in the teeth behind the Soft Roller.

4. Rinse as needed. Use ON LY lukewarm water, and leave to air-dry completely for at least 24 hours.

5. When dry, insert the lef t end of the roller ﬁrst, then push the right end into place with the word Front facing forward.

Detach handle from wand and hose from the vacuum pod, and check openings for blockages.

Detach wand from ﬂoor nozzle. Tilt nozzle neck back to straighten the airway, and remove any blockages.

NOTE: Turn off vacuum and remove battery before checking for blockages

Detach wand from ﬂoor nozzle and handle, and check both ends of wand for blockages.

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Page 9

ACCESSORIES INCLUDED

ADDITIONAL ACCESSORIES

Crevice Tool

Dusting Brush

Wide Upholstery Tool

Motorised Pet Tool (certain models only)

Accessory Bag

Lithium-Ion Battery

Charging Cord

Battery Charging Cradle

A E

B F

Flexi Crevice Tool

2in1 Duster Crevice Tool

Multi-Surface Tool

Anti-Allergen Dust Brush

Upholstery Tool

Under-Appliance Wand

Car Maintenance Kit

B F

D H

NOTE: Not a ll accessories com e with all units. Please see the to p ﬂap of your b ox for your unit's conﬁ guration. To order add itional a ccessories, visit sharkclean.co.uk.

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Page 10

TROUBLESHOOTING

LIGHT INDICATOR WHAT IT MEANS

ERROR CODE E6 AND RED LED FILTER ICON ILLUMINATES

ERROR CODE E3 will be displayed for overheating

FIRST and THIRD BATTERY INDICATOR LIGHTS ﬂash alternately

Part Faul t Error co de display on UI

No Star t E2

Overheat E3

Hand Overcurrent E4

Vacuum Short E5

Overspeed E6

System Comm Error E7

Nozzle Nozzle Overheat F8

Nozzle Short F1

The Red LED icon in the center of the UI will light up when a Blockage is detected. Turn o unit and remove blockage.

Unit temperature is high. Turn o vacuum and wait for approximately 45 minutes. While unit is cooling, clear any blockages. Filters may also need to be cleaned. See Maintenance Section.

Battery temperature is not optimal, so charging is temporarily paused. Leave battery plugged in and charging will resume soon.

BATTERY REMOVAL AND DISPOSAL

This product uses a lithi um-ion rechargeable and recyclable battery. When t he battery no long er holds a charge, it should be removed from the vacuum and recycled. DO NOT incine rate or compost the battery.

When your lithium-ion battery needs to be replaced, dispose of it or recycle it in accordance with local ordinances or regulations. In some areas, it is illegal to place spent lithium-ion batteries in the bin or in a municipal solid waste stream. Return spent battery to an authorised recycling centre or to retailer for recycling. Contact your local recycling centre for information on where to drop o the spentbattery.

Vacuum is not picking up debris. No suction or light suction.

• Ensure handle, hose, dust cup, and wand

are all securely connected onto the unit.

• Check ﬁlters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the ﬁlters before reinserting them in the vacuum.

• Dust cup may be full; empty dust cup.

• Check wand, hose, hose connections,

nozzle and accessories for blockages; clear blockages if required.

• Check ﬂoor nozzle for blockages; clear blockages if required.

• Remove any string, carpet ﬁbres, or hair that may be wrapped around the brush-roll and Soft Roller or trapped behind the Soft Roller.

Vacuum lifts rugs.

• Turn o vacuum, and move it away from any obstruction. Turn on vacuum and tilt handle back to activate brush-roll.

• Check that vacuum is in Extended Runtime mode and/or try Floor mode.

• Turn o the unit to disengage the brushroll and restart with the Power button.

Brush-roll/Soft Roller does not spin.

• If Brush-roll Indicator Light on the ﬂoor

nozzle turns red, the brush-roll and/or Soft Roller have stopped spinning. Immediately turn o and remove battery from vacuum pod and remove blockage before reconnecting and turning vacuum back on. If light turns green, the blockage has been successfully cleared.

• If headlights are not illuminated, there is a connection issue between the hose, pod, wand, and nozzle. Try disconnecting the pieces and then reconnecting them, sliding in each one until it clicks securely into place.

Vacuum turns o on its own or will not turn on.

There are several possible reasons for the vacuum cleaner turning o on its own, including blockages, battery issues, and overheating. If the vacuum cleaner turns o on its own, perform the following steps:

1. Check battery indicator lights to see if battery needs to be recharged. If it does not need charging, turn o the vacuum cleaner and remove battery.

2. Empty dust cup and clean ﬁlters.

3. Check wand, accessories, and inlet

openings and remove any blockages.

4. Allow unit and battery to cool for at least 45 minutes, until it returns to room temperature.

5. Return battery to vacuum and press

Power button.

Dust cup will not latch onto unit

• The dust cup will not latch if the pod is not

inserted properly onto the unit. Align the bottom of pod onto the rails on the front of the neck of the ﬂoor nozzle. Slide pod down the rails until it clicks into place.

Battery not charging.

• Batteries outside of optimal temperature

range may not begin charging immediately. Move to room temperature area and/or allow battery to cool before charging.

• Please review battery runtimes in the

Operating the Vacuum section.

• When charging with the cradle, ensure

battery is pressed all the way down onto cradle and that charge indicator lights illuminate.

• Battery life expectancy is at least two years

and batteries come with a two-year limited guarantee subject to registration.

• When charging with the cradle ensure the

charger is inserted and then rotated to lock it into place. Battery will not charge unless the charger is locked into place.

Battery not inserting into vacuum.

• Make sure handle is down before pushing

battery securely into place.

• Make sure Post-Motor Filter is securely

clicked into place prior to inserting the battery.

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Page 11

FIVE (5) YEAR LIMITED GUARANTEE

TWO (2) YEAR LIMITED BATTERY GUARANTEE

When a consumer buys a product in the UK , they get the beneﬁt of legal rights relating to the quality of the product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark® we are so conﬁdent about the quality of our products that we give you an additional manufacturer’s guarantee of up to ﬁve years (1 year as standard plus 4 years when you register). These terms and conditions relate to our manufacturer’s guarantee only - your statutory rights are unaected.

The conditions below describe the prerequisites and scope of our guarantee. They do not aect your statutory rights or the obligations of your retailer and your contract with them.

The Lithium ION power pack is not covered by the 5 year guarantee (see battery guarantee on next page)

Shark® Guarantees

A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work properly for as long as possible. The guarantee it comes with is an important consideration - and reﬂects how much conﬁdence the manufacturer has in its product and manufacturing quality.

Every Shark® machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862

0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight through to a Shark ® representative. You’ll also ﬁnd online support at www.sharkclean.co.uk.

How do I register my extended Shark® guarantee?

You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information about your machine:

• Date you purchased the machine (receipt or delivery note) To register online, please visit www.Sharkclean.eu/uk/register-guarantee. Products purchased directly from Shark®

are automatically registered.

IM POR TAN T

• Both the 12 months and the extended 4 years guarantee will only cover your product from the date of purchase.

• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your guarantee.

What are the beneﬁts of registering my free Shark® guarantee?

When you register your guarantee we’ll have your details to hand if we ever need to get in touch. If you further agree to receive communications from us, you can also receive tips and advice on how to get the best out of your Shark® vacuum and hear the latest news about new Shark® technology and launches.

If you register your guarantee online, you’ll get instant conﬁrmation that we’ve received your details.

How long are new Shark® machines guaranteed for?

Our conﬁdence in our design and quality control means that your new Shark® vacuum cleaner is guaranteed for a total of up to ﬁve years (12 months plus an extended guarantee of 4 years).

What is covered by the free Shark® guarantee?

Repair or replacement (at Shark’s discretion) of your Shark® machine, including all parts and labour. A Shark® guarantee is in addition to your legal rights as a consumer.

What is not covered by the free Shark® guarantee?

1. Normal wear and tear such as brush bar, fuse, belt, hose etc .

2. Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of

the vacuum cleaner which is not in accordance with the Shark® Instruction Manual supplied with your machine.

3. Use of the vacuum cleaner for anything other than normal domestic household purposes .

4. Use of parts not assembled or installed in accordance with the operating instructions.

5. Use of parts and accessories which are not Shark® Genuine Components .

6. Faulty installation (except where installed by Shark®).

7. Repairs or alterations carried out by parties other than Shark® or its agents.

8. The Lithium ION power pack battery. Please see next page for battery guarantee.

What happens when my guarantee runs out?

Shark ® does not design products to last for a limited time. We do appreciate that there may be a desire for our customers to want to repair their vacuum cleaners after the guarantee has lapsed. In this case please contact our Freephone customer service help line and ask about our out of guarantee programme, on 0800 862 0453.

Where can I buy genuine Shark® spares and accessories?

Shark ® spares and accessories are developed by the same engineers who developed your Shark® vacuum. You’ll ﬁnd a full range of Shark® spares, replacement parts and accessories for all Shark® machines at w ww.sharkclean.co.uk.

Please remember that damage caused by use of non-Shark® spares is not covered under your guarantee.

When a consumer buys a product in the UK , they get the beneﬁt of legal rights relating to the quality of the product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark® we are so conﬁdent about the quality of our batteries that we give you an additional manufacturer’s guarantee of up to two years (1 year as standard plus 1 year when you register). These terms and conditions relate to our manufacturer’s guarantee only - your statutory rights are unaected.

Every Shark® machine comes with a free parts and labour guarantee. Our customer service helpline (0800 8 62 0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight through to a Shark® representative. You’ll also ﬁnd online support at sharkclean.co.uk.

How do I register my extended Shark® guarantee?

You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information about your machine:

• Model Number

• Date you purchased the machine/battery (from your in-store receipt or delivery note)

To register online, please visit www.Sharkclean.eu/uk/register-guarantee. Products purchased directly from Shark® are automatically registered.

IM POR TAN T

• The manufacturer’s guarantee covers your battery for 12 months (or for 2 years, if registered) starting on the date of purchase.

• Please keep your receipt at all times. Should you need to use your guarantee (standard 1 year or further 1 year extended) we will need your receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your guarantee.

How long are new Shark® batteries guaranteed for?

Our conﬁdence in our design and quality control means that your new Shark® battery is guaranteed for a total of two years (12 months plus an extended guarantee of 1 year).

What is covered by the free Shark® guarantee?

Repair or replacement of your Shark® battery (at Shark’s discretion) including all parts and labour. A Shark® guarantee is in addition to your legal rights as a consumer.

What is not covered by the free Shark® guarantee?

Normal wear and tear of parts which require regular maintenance and/or replacement to ensure the proper

functioning of your unit.

Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of

the battery which is not in accordance with the Shark® Instruc tions supplied with your machine.

3. Use of parts not assembled or installed in accordance with the operating instructions.

4. Use of parts and accessories which are not Shark® spares.

5. Faulty installation (except where installed by Shark®).

Where can I buy genuine Shark® batteries?

Shark ® batteries are developed by the same engineers who developed your Shark ® vacuum. You’ll ﬁnd a full range of replacement batteries for all Shark ® machines at www.sharkclean.co.uk.

Please remember that damage caused by use of non-Shark® batteries is not covered under your guarantee.

sharkclean.co.uk

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NOTES NOTES

sharkclean.co.uk

Page 13

SharkNinja Europe Limited 3150 Century Way Thorpe Park Leeds LS15 8ZB 0800 862 0453 sharkclean�co�uk

Illustrations may dier from actual product. We are constantly striving to improve our products; therefore the speciﬁcations contained herein are subject to change withoutnotice.

DUOCLEAN, LIFT-AWAY, POWERED LIFT-AWAY and SHARK are registered trademarks of SharkNinja Operating LLC.

POWERFINS is a trademark of SharkNinja Operating LLC.

ICZ300UK�Series�IB�MP�210428�Mv2 PRINTED IN CHINA

@sharkcleaninguk

@sharkcleanuk

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