Shark NV830 Series Instructions Manual

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NV830

Series

INSTRUCTIONS

sharkclean.com

1-800-798-7398

Powered Lift-Away®

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CONTENTS

THANK YOU

for purchasing the Shark® DuoClean™ Powered Lift-Away®

Important Safety Instructions � � � � � � � � � � � � � � � � � � � � � � � � � � � 3

Getting to Know Your Shark® DuoClean™ Powered Lift-Away® � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 5

Assembling Your Vacuum � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 7

Using Your Vacuum in Upright Mode � � � � � � � � � � � � � � � � � � � � 9

What Does the Brushroll Indicator Light Mean? � � � � � � � � � � � � � 9

Using Your Vacuum in Above-Floor Mode � � � � � � � � � � � � � � � � 11

Using Your Vacuum in Powered Lift-Away Mode � � � � � � � � � � 13

Powered Lift-Away Cleaning � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �13 Lift-Away Cleaning � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �14

Compatible Accessories � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15

Maintenance � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17

Emptying the Dust Cup � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17 Cleaning the Filters � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �18 Cleaning the Brushroll � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �19 Cleaning the Soft Roller � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 20 Checking the Nozzle for Blockages � � � � � � � � � � � � � � � � � � � � � � � 20

Troubleshooting Guide � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 21

Warranty � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 26

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE�

This instruction manual is designed to help you get a complete understanding of your new Shark DuoClean Powered Lift-Away.

If you have any questions, please call the Customer Service line at 1-800-798-7398.

TECHNICAL SPECIFICATIONS

Voltage: 120V., 60Hz

Watts: 1150W

Amps: 9.5A

TIP: You can ﬁnd the model and serial numbers on the QR code label which is located on the back of your unit behind the dust cup.

RECORD THIS INFORMATION

Model Number: ��

Serial Number: ��

Date of Purchase (Keep receipt): ��

Store of Purchase: ��

registeryourshark.com

1-800-798-7398

Scan QR code using mobile device

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SAVE THESE INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY • PLEASE READ CAREFULLY BEFORE USE

THE POWER NOZZLE, WAND, HOSE

AND HANDLE CONTAIN ELECTRICAL CONNECTIONS AND WIRES:

• These are NOT serviceable parts.

• DO NOT vacuum any liquids.

• DO NOT immerse in water.

• DO NOT use if handle, wand, or hose are damaged, cut, or punctured.

• Avoid picking up sharp objects.

• ALWAYS turn off this appliance before connecting or disconnecting either hose or motorized nozzle.

When using an elect rical appliance, basic precautions should always be followed, including the following:

1 Inspect power cord and plug for any

damage before use. DO NOT use vacuum cleaner with a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks.

2 DO NOT use outdoors or on wet surfaces.

Use only on dry surfaces.

3 Unplug from electrical outlet when not in

use and before servicing.

4 Brush may start unexpectedly. Unplug

before cleaning or servicing

5 If vacuum cleaner is not working as it

should, or has been dropped, damaged, left outdoors, or immersed in water, return it to SharkNinja Operating LLC for examination, repair, or adjustment.

6 DO NOT pull or carry vacuum cleaner by

the cord or use the cord as a handle.

7 DO NOT unplug by pulling on cord. Grasp

the plug, NOT the cord.

8 DO NOT handle plug or vacuum cleaner

with wet hands.

9 DO NOT run the vacuum cleaner over the

power cord, close a door on the cord, or pull the cord around sharp corners.

10 The use of an extension cord is NOT

recommended.

11 DO NOT leave vacuum cleaner unattended

when plugged in.

12 Keep cord away from heated surfaces.

GENERAL USE

13 Use only as described in this manual.

14 Keep your work area well lit.

15 Keep the vacuum cleaner moving over

the carpet surface at all times to avoid damaging the carpet ﬁbers.

16 DO NOT place vacuum cleaner on

unstable surfaces such as chairs or tables.

17 DO NOT put any objects into openings.

DO NOT use with any opening blocked;

keep free of dust, lint, hair, and anything that may reduce airﬂow.

18 DO NOT allow young children to operate

the appliance or use as a toy. Close supervision is necessary when any appliance is used near children.

19 DO NOT use unless brushroll, Soft Roller,

dust cup, and all ﬁlters are in place.

DUST CUP/FILTERS/ACCESSORIES

Before turning on the vacuum:

20 Make sure that all ﬁlters are thoroughly dry

after routine cleaning. DO NOT use without dust cup and/or ﬁlters in place.

21 Make sure accessories are free of

blockages.

22 Only use Shark

-brand ﬁlters and accessories. Using other brands will void warranty.

HOSE ATTACHMENTS

23 DO NOT use if airﬂow is restricted. If the air

paths or the motorized ﬂoor nozzle become blocked, turn the vacuum cleaner off and unplug from electrical outlet. Remove all obstructions before you turn on the unitagain.

24 Keep the end of the hose and accessory

openings away from face and body.

25 Keep hair, loose clothing, ﬁngers, and all

parts of body away from openings and moving parts.

26 Only use manufacturer’s recommended

attachments.

GENERAL CLEANING

27 DO NOT vacuum up large objects.

28 DO NOT vacuum up hard or sharp objects

such as glass, nails, screws, or coins that could damage the vacuum cleaner.

29 DO NOT vacuum up drywall dust,

ﬁreplace ash, or embers. DO NOT use as an attachment to power tools for dust collection.

30 DO NOT vacuum up smoking or burning

objects such as hot coals, cigarette butts, or matches.

31 DO NOT vacuum up ﬂammable or

combustible materials (e.g., lighter ﬂuid, gasoline, or kerosene) or use vacuum in areas where they may be present.

32 DO NOT vacuum up toxic solutions

(e.g., chlorine bleach, ammonia, or drain cleaner).

33 DO NOT use in an enclosed space

where vapors are present from paint, paint thinner, moth-prooﬁng substances, ﬂammable dust, or other explosive or toxic materials.

34 DO NOT vacuum up any liquids.

35 DO NOT immerse vacuum cleaner in water

or other liquids.

36 Use extra care when cleaning on stairs.

POLARIZED PLUG

To reduce the risk of electric shock, this vacuum cleaner has a polarized plug (one blade is wider than the other). As a safety feature, this plug will ﬁt into a polarized outlet only one way. If the plug does not ﬁt fully into the outlet, reverse the plug. If it still does not ﬁt, contact a qualiﬁed electrician. DO NOT force into outlet or try to modify to ﬁt.

WARNING

To reduce the risk of injury, ﬁre, electric shock, and property damage

resulting from improper use of the appliance, carefully observe the following instructions� This unit contains electrical connections and moving parts that potentially present risk to the user�

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GETTING TO KNOW YOUR SHARK® DUOCLEAN™ POWERED LIFT-AWAY®

WELCOME!

Congratulations on your purchase. Use this instruction manual to learn about your new vacuum’s great features. From assembly to use to maintenance, you will ﬁnd it all in here.

Wand

Release

MAIN UNIT

A Handle

B Power Button

C Surface Selector

D Handle Release Button

E Hose Clip

F Hose

G Upper Cord Hook

H Lift-Away Button

I Wand Release Button

J Dust Cup Release Latch

K Lift-Away® Pod

L Wand

M Dust Cup Empty Latches

N Lower Cord Hook

O Motorized Floor Nozzle

P Brushroll Indicator Light

Q Headlights

R Brushroll Garage

S Soft Roller

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1 Place motorized ﬂoor

nozzle on ﬂoor and insert wand, pressing it in until it clicks securely into place.

ASSEMBLING YOUR VACUUM

TIP: Push hose clip

into back of wand for convenience.

2 Insert handle into wand,

pressing it in until it clicks securely into place.

3 Place pod onto wand and

slide down to connect.

4 Connect hose into back of

pod, pressing it in until it clicks securely into place.

5 Store included accessories

on the accessory posts on the pod.

STEP 1 STEP 2 STEP 3 STEP 4 STEP 5

TIP: For quick cord

access, rotate upper hook down and remove cord.

TIP:

Use cord clip located on the side of wand to hold cord in place while vacuuming.

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USING YOUR VACUUM IN UPRIGHT MODE

WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?

Solid Green

The brushrolls are on and working as they should.

Solid Red

There is a jam in the brushroll and/or Soft Roller area. Turn your vacuum off and remove any blockages in the nozzle.

Flashing Red*

The motorized ﬂoor nozzle is overheating. Turn your vacuum off and wait for it to cool down.

No Light

The brushrolls are off because the vacuum is off.

* See Troubleshooting section for further

instructions.

1 Plug power cord into outlet. Place foot on ﬂoor nozzle

andtilt handle back.

3 Choose the appropriate setting.

Thick Carpet & Area Rug Cleaning

Set ﬂoor selector to Thick Carpet/Area

Rug.

Carpet & Low Pile Cleaning

Set ﬂoor selector to Carpet/Low Pile. This

increases the speed of your brushrolls and can be used to help remove stuck-on dust and debris.

Hard Floor Cleaning

Set ﬂoor selector to Hard Floor.

NOTE: For deep cleaning per ASTM F 608 (embedded dirt in carpets) please set to Carpet/Low Pile.

2 To start cleaning, press power button to

turn on vacuum. Please note the brushrolls will not spin unless the wand is reclined.

STEP 1 STEP 3STEP 2

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1 To clean above-ﬂoor

areas with the handle, detach it from the wand by pressing the Handle Release button.

USING YOUR VACUUM IN ABOVE-FLOOR MODE

2 Attach desired tool directly onto wand orhandle.

To clean with a longer

reach, detach the wand from the ﬂoor nozzle by pressing the Wand Release button.

STEP 1 STEP 2

Wand

Release

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POWERED LIFT-AWAY CLEANING

1 Press Lift-Away button to lift pod off ﬂoor nozzle. You are

now ready to clean those hard-to-reach places.

USING YOUR VACUUM IN POWERED LIFT-AWAY® MODE

2 For a convenient way to clean stairs,

detach wand and handle, then insert handle into motorized ﬂoor nozzle.

LI F T-AWAY

CLEANING

1 Attach desired accessory directly to

handle. You can also attach the accessory to the wand for extended reach.

WARNING: Ensure solid footing when using in Lift-Away

mode. Using

vacuum when you don’t have stable footing may result in personal injury.

WHAT IS POWERED LIFT-AWAY?

Our Powered Lift-Away feature allows you to remove the pod from the nozzle while maintaining the same power you have in upright mode. This is great for cleaning stairs, under furniture, and in other tight spaces.

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COMPATIBLE ACCESSORIES

There are a variety of accessories that are compatible with this vacuumseries.

The top ﬂap of your box shows the select accessories that are included with your model.

To purchase additional accessories, visit sharkaccessories�com

A Mini Motorized Brush

Picks up pet hair and loose

debris, and powerfully deep cleans dander out of upholstery and other surfaces.

B Pet Power Brush

Designed to remove pet

hair and ground-in dirt from carpeted stairs and upholstery.

C Duster Crevice

Two cleaning tools in one—

the crevice tool gives you extended cleaning reach for small spaces, while the soft dusting brush cleans a multitude of surfaces.

D Pet Multi-Tool

Two tools for cleaning

tough pet messes: ﬁrst, a stiff bristle brush for cleaning stuck-on debris. Then remove the bristles to reveal an upholstery tool for removing stubborn pet hair.

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To keep your vacuum’s suction power optimal, follow these instructions. Make sure unit is off and cord is unplugged.

MAINTENANCE

RECOMMENDED FILTER CLEANING SCHEDULE:

Pre-Motor Filter Kit

(Foam & Felt) XFF680 Clean every 3 months.

Post-Motor Filter

(HEPA) XHF680 Clean once a year.

EMPT YING THE DUST CUP

1 Pull up on Dust Cup

Release Latch and lift dust cup off pod.

2 Hold dust cup over a trash

bin and press the latch on the bottom of the dust cup to empty it.

3 Press the release latch on

top of dust cup to access dust screen and remove built-up debris asrequired.

CLEANING THE FILTERS

1 Pre-Motor

(foam and felt):

With the dust cup removed, take out the foam and felt ﬁlters, and rinse with water. Tap loose dirt off ﬁlters between washes asneeded.

2 Post-Motor (HEPA):

To access the HEPA ﬁlter, reach under the grill, press the button, and pull the grill away from the vacuum. Remove and rinse the HEPA ﬁlter.

STEP 1 STEP 2 STEP 3

WARNING: Brush may

start unexpectedly. Unplug before cleaning or servicing.

Hand wash only with water to prevent damage from cleaning chemicals. Allow ALL ﬁlter s to air-dr y completely before replacing them in the vacuum to prevent liquid from being d rawn into elec tricpar ts.

IMPORTANT: DO NOT use soap when cleaning the ﬁlters.

HEPA

FELT FILTER

FOAM FILTER

FILTER FRAME

Filter Access

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CLEANING THE BRUSHROLL

1 Press down on the two buttons on the ﬂoor nozzle to pop

up the brushroll garage lid.

2 Remove any string, carpet ﬁbers, or hair that may be

wrapped around the brushroll. To loosen debris, run scissors along the groove in the brushroll.

MAINTENANCE - CONT�

CLEANING THE SOFT ROLLER

1 Slide the Soft Roller Access Button up to

remove the Soft Roller.

2 Use scissors to remove any string, carpet

ﬁbers or hair that may be wrapped around the Soft Roller. You can also tap loose debris off the Soft Roller, or wipe it clean with a dry towel. If you see any ﬁbers or hair buildup in the teeth behind the Soft Roller, take a dry towel and wipe it away.

Wash the Soft Roller as needed. Use only

water, and let air-dry completely for at least 24 hours.

4 Reinsert the Soft Roller by sliding it into the

front of the nozzle until it clicks into place.

CHECKING THE NOZZLE FOR BLOCKAGES 1 Tilt neck of nozzle back to straighten the

airway, then remove any blockages from nozzle.

WARNING: Brush may start unexpectedly. Unplug before cleaning or servicing.

TIP: You can also check for blockages in the hose and tubes. Just remove the ﬂoor nozzle, dust cup, and hose, and shine a ﬂashlight in the openings.

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TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of shock and unintended operation, turn o power and unplug unit before servicing�

This vacuum nozzle is speciﬁcally designed to pull in all types of debris and therefore can give the feeling of being self-propelled, especially on short carpets. If you’d like to feel less pull forward when using, you can change the handle mode setting from Carpet to either Hard Floor (for slower brush speed) or High Carpet (for less suction).

Vacuum is not picking up debris� No suction or light suction�

(Refer to Maintenance section for more information�)

• Check ﬁlters to see if they need cleaning. Follow instructions for rinsing and drying the ﬁlters

before reinserting in the vacuum.

• Dust cup may be full; empty dust cup.

• Check hose, connections, wand, nozzle, and accessories for blockages; clear blockages if required.

• Remove any string, carpet ﬁbers, or hair that may be wrapped around the brushrolls.

Vacuum lifts area rugs�

• Turn off unit to disengage the brushrolls. Be sure to select Thick Carpet/Area Rug setting.

• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.

Brushroll and/or Soft Roller does not spin or the Brushroll Indicator Light turnsred�

• Turn off vacuum, and move it away from any obstruction. Turn on vacuum and tilt handle back

to activate brushroll.

• If Brushroll Indicator Light on ﬂoor nozzle remains red, turn off vacuum and unplug. Disconnect

nozzle and remove any blockages. Make sure brushroll garage lid is ﬁrmly locked into position on both sides. Plug in vacuum, turn on power, and tilt handle back to activate brushroll. If Brushroll Indicator Light isn’t green and headlights are ﬂashing, check again that both sides of lid are locked in place.

• If Brushroll Indicator Light is still red, please contact Customer Service at 1-800-798-7398.

The Brushroll Indicator Light on the ﬂoor nozzle doesn’t light up (either green or red) when you tilt the handle back�

• Turn off the unit. Move the handle back up into the upright lock position and unplug the

vacuum. Make sure the brushroll garage lid is ﬁrmly locked into position on both sides. Plug in the vacuum and turn on power, then tilt handle back to activate brushroll. If the Brushroll Indicator Light on the ﬂoor nozzle turns green, the issue has been ﬁxed.

• If Brushroll Indicator Light is still red, please contact Customer Service at 1-800-798-7398.

Vacuum turns o on its own or Brushroll Indicator Light ﬂashes red�

• This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the

thermostat will automatically turn the suction motor off. Perform the following steps to reset thethermostat:

1. Turn vacuum off and unplug it.

2. Empty dust cup and clean ﬁlters (see Maintenance section).

3. Check for blockages in hose, accessories, and inlet openings.

4. Allow unit to cool for a minimum of 45 minutes.

5. Plug in vacuum and turn it on.

• If hose is not fully connected to the pod, it can cause a poor electrical connection and the

hose can come loose, turning the vacuum off.

1. Turn vacuum off and unplug it.

2. Empty dust cup and clean ﬁlters.

3. Check for blockages in hose, accessories, and inlet openings.

4. Remove cord from cord hook so hose latch can be seen and engaged.

5. Ensure that hose, wand, and handle are all clicked securely into place at all connection points: a. Where hose meets back of pod (may require additional force; pull on hose to ensure

latch is fully engaged) b. Where wand plugs into ﬂoor nozzle c. Where handle plugs into wand

6. Plug in vacuum and turn it on.

Note: If vacuum still does not run properly, contact Customer Service at 1-800-798-7398.

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NOTES

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NOTES

SEVEN (7) YEAR LIMITED WARRANTY

The 7-Year Limited Warrant y applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the origin al owner and to the original product only and is

not transferable.

SharkNinja warrants that th e unit shall be f ree from defects in material and workmanship for a period of 7 yea rs from the date of purchase when it is used under nor mal household conditions and maintained according to the requirements outlined in this instruction manual, subject to the following conditions and exclusions.

What is covere d in my warranty?

1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced for up to 7 years from the original purchase date.

2. In the rare event that a replacement unit is issued, the warranty c overage ends six months following the receipt date of the replacement unit or the remainder of the existing warranty, which ever is greater. If the unit is replaced, SharkNinja reser ves the right to replace the unit with one of equal or g reater value.

What is not covered in my warra nty?

Our Customer Service/Product Spec ialists are available to provide all the warranty service options available to you, including the possibility of upgrading to our VIP Warranty Service Options for select product categories.

1. Normal wear a nd tear of wearable parts such as foam ﬁlters, HEPA ﬁlters, pads etc., which require re gular maintenanc e and/or replace ment to ensure the proper functioning of your unit a re not covered by this warranty.

2. Any unit that has been tampered with or used for commercial purposes.

3. SharkNinja w ill cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $19.95 for return shipping costs will be charged at the time of return shipment of the repaired or replacement unit.

Damage caused by misuse, abuse, or negligent handling, or da mage due to misha ndling in transit.

5. Consequenti al and incide ntal damages.

6. Defects caused by or resulting from damages from shipping o r from repairs, service, or a lteration to the product or any of i ts parts which have been per formed by a repair person not authorized by Sha rkNinja.

7. Products purchased, used or operated outside of North America.

Problems with your u nit/How to get service

If your applia nce fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com for product care/maintenance self-help. Our Customer Service and product spe cialists are also available at 1-800-798-7398 to assist with product support and warranty service options.

How to init iate a warra nty claim

You can call 1-800-798-7398 to have a Customer Ser vice specialist assist you. Please note you must call 1-800-798-7398 to initiate a warranty claim. Return and Packing Instruction information will be provided at that time.

For Customer Service hours, visit sharkclean.com

Replacement parts are available for purchase at sharkaccessories.com. For more information on which parts are classiﬁed as wearable and non-wearable, please visit sharkclean.com/warranty

This warranty gives you speciﬁc legal r ights, and you also may have other rights that vary from state to state.

Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

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SharkNinja Operating LLC US: Needham, MA 02494 CAN: Ville St-Laurent, QC H4S 1A7 1-800-798-7398 sharkclean�com

Illustrations may differ from actual product. We are constantly striving to improve our products, therefore the speciﬁcations contained herein are subject to change withoutnotice.

LIFT-AWAY, POWERED LIFT-AWAY, and SHARK are registered trademarks of SharkNinja Operating LLC.

DUOCLEAN is a trademark of SharkNinja Operating LLC.

For SharkNinja U.S. Patent information visit sharkninja.com/USPatents

@sharkcleaning

Shark NV830 Series Instructions Manual

Specifications and Main Features

Frequently Asked Questions

User Manual