This appliance complies with the WEEE-Directive 2012/19/EU on the disposal of electrical and
electronic equipment (WEEE).
This marking indicates that this product should not be disposed with other household
wastes throughout the EU. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, recycle it responsibly to promote the
sustainable reuse of material sources. To return your used device, please use the return
and collection systems or contact the retailer where this product was purchased. They
can take this product for environmental safe recycling.
This appliance complies with the European directives for electromagnetic compatibility (EMC)
2014/30/EU and its revisions, as well as Low Voltage Directive (LVD) 2014/35/EU and its revisions.
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Page 4
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY
WARNING
This appliance is not intended for use by persons with reduced physical, sensory
or mental capacities, or lack of experience and knowledge, unless they have been
given supervision or instruction concerning use of the appliance by a person
responsible for the safety. Children shall not use or play with this appliance. Close
supervision is necessary to keep appliance out of reach of children during use.
CAUTION: THE MOTORISED FLOOR
NOZZLE, WAND, HOSE AND
HANDLE CONTAIN ELECTRICAL
CONNECTIONS:
• These are not serviceable parts.
• Do not use to suck up water.
• Do not immerse in water for cleaning.
•
The handle/wand and hose should be
checked regularly and must not be used if
damaged.
1
Inspect supply cord and plug for any
damage before use. If the supply cord is
damaged, it must be replaced by Euro-Pro
Europe Ltd, its service agent or similarly
qualified persons in order to avoid a
hazard. DO NOT use vacuum cleaner with
a damaged with a damaged cord or plug.
Turn off all controls before plugging in or
unplugging the vacuum cleaner. Store
your vacuum cleaner with the supply cord
secured around the two cord hooks.
2 DO NOT use outdoors or on wet surfaces.
Use only on dry surfaces.
3 The plug must be removed from
the socket-outlet before cleaning or
maintaining the appliance.
4 If vacuum cleaner is not working as it
should, or has been dropped, damaged,
left outdoors, or dropped into water, return
it to Euro-Pro Europe Ltd for examination,
repair, or adjustment.
5 DO NOT pull or carry vacuum cleaner by
the cord or use the cord as a handle.
6 DO NOT unplug by pulling on cord. Grasp
the plug, not the cord.
7 DO NOT handle plug or vacuum cleaner
with wet hands.
8 DO NOT run the vacuum cleaner over the
power cord, close a door on the cord or
pull the cord around sharp corners.
9 The use of an extension cord is NOT
recommended.
10 DO NOT leave vacuum cleaner unattended
when plugged in.
11 Keep cord away from heated surfaces.
12 Always turn off this appliance before
connecting or disconnecting motorised
nozzle.
GENERAL USE
13 Hair removal tool has a sharp edge. Take
care when using and keep tool away from
children.
14 Use only as described in this manual.
15 Keep your work area well lit.
16 Keep the vacuum cleaner moving over
the carpet surface at all times to avoid
damaging the carpet fibres.
17 DO NOT place vacuum cleaner on unstable
surfaces such as chairs or tables.
18 DO NOT put any objects into openings. DO
NOT use with any opening blocked; keep
free of dust, lint, hair, and anything that
may reduce airflow.
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SAVE THESE INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE
19 DO NOT allow the appliance to be used by
children. Close attention is necessary when
used near children. This is not a toy.
20 DO NOT use without brushroll, Soft Roller,
dust cup, and all filters in place.
21 DO NOT use if airflow is restricted; if the air
paths or the motorised floor nozzle become
blocked, turn the vacuum cleaner off and
unplug from electrical outlet. Remove
all obstructions before you turn on the
unitagain.
22 Keep nozzle away from hair, face, fingers,
uncovered feet, or loose clothing.
23 Keep hair, loose clothing, and all parts of
the body away from openings and moving
parts, such at the brushbar or pet power
brush.
24 Only use manufacturer’s recommended
attachments.
DUST CUP/FILTERS/ACCESSORIES
Before turning on the vacuum:
25 Make sure that all filters are thoroughly dry
after routine cleaning.
26 Make sure brushroll, Soft Roller, dust cup,
and all filters are in place after routine
maintenance.
27 Make sure accessories are free of
blockages and keep openings away from
face and body.
28 Only use Shark
accessories (failure to do so will void
thewarranty).
®
brand filters and
GENERAL CLEANING
29 DO NOT vacuum up hard or sharp objects
such as glass, nails, screws, or coins that
could damage the vacuum cleaner.
30 DO NOT vacuum up drywall dust,
fireplace ash, or embers. DO NOT use
as an attachment to power tools for dust
collection.
31 DO NOT vacuum up smoking or burning
objects such as hot coals, cigarette butts,
or matches.
32 DO NOT vacuum up flammable or
combustible materials (e.g., lighter fluid,
gasoline, or kerosene) or use vacuum in
areas where they may be present.
DO NOT
33
chlorine bleach, ammonia, or drain cleaner).
34 DO NOT use in an enclosed space
where vapours are present from paint,
paint thinner, moth-proofing substances,
flammable dust, or other explosive or toxic
materials.
35 DO NOT vacuum up any liquids.
36 DO NOT immerse vacuum cleaner in water
or other liquids.
37 Use extra care when cleaning on stairs.
vacuum
up toxic solutions (e.g.,
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GETTING TO KNOW YOUR SHARK®
POWERED LIFT-AWAY™ DUOCLEAN
WELCOME!
Congratulations on
your purchase. Use this
instruction manual to
learn about your new
vacuum’s great features.
From assembly to use
to maintenance, you will
find it all in here.
MAIN UNIT
A Surface Selector
B Handle Release Button
C Suction Control Slide
D Power Switch
E Hose Clip
F Hose
G Upper Cord Hook
H Lift-Away Button
I Wand Release Button
J Dust-Cup Release Latch
K Lift-Away® Pod
L Wand
M Dust-Cup Empty Buttons
N Lower Cord Hook
O Motorised Floor Nozzle
P Brushroll Indicator Light
Q Headlights
R Brushroll Garage
S Soft Roller
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Wand Release
A
B
C
D
E
F
H
G
I
J
K
L
M
N
O
P
Q
S
R
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ASSEMBLING
YOUR VACUUM
TIP: Push hose clip
into back of wand for
convenience.
TIP: For quick cord
access, rotate upper hook
down and remove cord.
STEP 1STEP 2
TIP:
Use cord clip located
on the side of wand to
hold cord in place while
vacuuming.
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1 Place motorised floor
nozzle on floor and insert
wand.
2 Insert handle into wand.
Page 9
STEP 3STEP 4STEP 5
3 Place pod onto wand and
slide down to connect.
4 Connect hose into back of
pod until you hear a click.
5 Place included accessories
in their accessory posts.
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Page 10
USING YOUR VACUUM
IN UPRIGHT MODE
WARNING: DO
NOT use to vacuum
up drywall dust,
fireplace ash, or
embers. DO NOT use
as an attachment to
power tools for dust
collection.
WHAT DOES THE
BRUSHROLL INDICATOR
LIGHT MEAN?
Solid Green
The brushrolls are on and
working as they should.
Solid Red
There is a jam in the brushroll
and/or soft roller area. Turn
your vacuum off and remove
any blockages.
Flashing Red*
The motorised floor nozzle
is overheating. Turn your
vacuum off and wait for it to
cool down.
No Light
The brushrolls are off because
the vacuum is off.
* See Troubleshooting section for further
instructions.
STEP 1
1 Plug power cord into outlet. Place foot on floor nozzle
andtilt handle back.
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STEP 2STEP 3
Suction
Control
MAXMIN
2 The Powered Lift-Away DuoClean has a
2-speed Slider Switch on the handle. Move
the Slider Switch to appropriate speed
setting. The soft roller spins in both settings
to pick up extra dust and debris.
Hard Floor
The brushrolls spin slowly to pick up fine
dust and large debris on hard floors.
Carpet
The brushrolls spin faster to pick up debris
on and below the surface of your carpets.
3 Press power button to turn vacuum on to
start cleaning. Please note the brushrolls
will not spin unless the wand is reclined.
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Page 12
USING YOUR VACUUM
Wand Release
IN ABOVE-FLOOR MODE
THE BENEFITS OF
SUCTION CONTROL
Suction Control is a way for
you to adjust suction power
when you are using different
tools or vacuuming different
surfaces. For example, if you
are feeling resistance while
vacuuming thick carpet or
upholstery, slide Suction
Control toward MIN to help
reduce your push/pull effort.
STEP 1
OR
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1 Press the Handle Release
button when you need to
clean within short reach.
OR
Press the Wand Release
button when you need to
clean with a longer reach.
Page 13
STEP 2
OR
STEP 3
Suction
Control
MAXMIN
2 Insert desired tool directly onto wand
orhandle.
3 The Suction Control slide, located at the
base of the top handle, offers variable
suction based on your needs. Slide toward
MIN to minimise suction, and slide toward
MAX to maximise suction.
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Page 14
USING YOUR VACUUM IN
POWERED LIFT-AWAY™ MODE
WARNING: Ensure solid
footing when using
in Lift-Away® mode.
Using when you don’t have
stable footing may result in
personal injury.
WHAT IS POWERED
LIFT-AWAY?
Our Powered Lift-Away
feature allows you to remove
the pod from the nozzle while
maintaining the same power
you have in upright mode.
This is great for cleaning
stairs, under furniture, and in
other tight spaces.
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POWERED LIFT-AWAY CLEANING
1 Press Lift-Away button to lift pod off floor nozzle. You are
now ready to clean those hard-to-reach places.
Page 15
2 For a convenient way to clean stairs, insert
handle into motorised floor nozzle.
LI F T-AWAY
®
CLEANING
1 Attach desired accessory directly into
handle. You can also attach the accessory
to the wand for extended reach.
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Page 16
COMPATIBLE
ACCESSORIES
There are a variety of
accessories that are compatible
with this vacuumseries.
The top flap of your box shows
the select accessories that are
included with your model.
To purchase additional
accessories, go to
sharkclean.eu/uk/
accessories
A Pet Power Brush
Designed to remove pet hair and ground-in dirt from
carpeted stairs and upholstery.
B Upholstery Tool
Remove pet hair and dust from curtains and other delicate
fabrics and upholstery.
C 2 in 1 Duster Crevice Tool
Two cleaning tools in one—the crevice tool gives you
extended cleaning reach for small spaces, while the soft
dusting brush cleans a multitude of surfaces.
D Crevice Tool
Clean tight spaces, reach skirting boards and ceilings with
this slim crevice tool.
E Multi-angle Dusting Brush
Multiple positions for cleaning shelves, blinds, walls, and ceiling
fans. Adjust the angle of the brush to the desired cleaning
surface
.
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A
D
B
E
C
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Page 18
MAINTENANCE
To keep your vacuum’s
suction power optimal, follow
these instructions. Make
sure unit is off and cord is
unplugged.
WARNING: To reduce
the risk of shock and
unintended operation,
turn power o and
unplug unit before
servicing.
Hand wash with
water only to prevent
damage from
cleaning chemicals.
Allow ALL filters
to dry completely
before replacing
in the vacuum to
prevent liquid from
being drawn into
electricparts.
IMPORTANT: Do not use
soap when cleaning the
HEPA filter.
STEP 1STEP 2
RECOMMENDED
FILTER CLEANING
SCHEDULE:
Pre-Motor Filter Kit
(Foam & Felt)
Clean every 3 months.
Post-Motor Filter
(HEPA)
Clean once a year.
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EMPTYING THE DUST CUP
1 Pull up on dust-cup
release latch and lift dust
cup off pod.
2 Hold dust cup over a trash
bin and press the bottom
dust-cup empty latch.
Page 19
STEP 3
Filter Access
3 Press top dust-cup empty
latch to access dust
screen and remove builtup debris asrequired.
PRE-MOTOR
FOAM FILTER
FILTER FRAME
FELT FILTER
POST-MOTOR
CLEANING THE FILTERS
1 Pre-Motor
(foam and felt):
With the dust cup
removed, take out the
foam and felt filters, and
rinse with water. Tap loose
dirt off filters between
washes asneeded.
2Post-Motor (HEPA):
To access the HEPA filter,
reach under the grill,
press the button, and pull
the grill away from the
vacuum.
HEPA
PRE-
HEPA
NOTE:To remove the pre-HEPA
foam filter, pull out from frame.
To remove the preHEPA filter, simply pull
black foam out from
frame. Rinse both HEPA
filter and pre-HEPA
filter and allow to air
dry completely before
replacing. Hand wash
only. Replace it back and
make sure edges are
tucked into HEPA frame
when HEPA inserted
back into vacuum.
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Page 20
MAINTENANCE
WARNING: To reduce
the risk of shock and
unintended operation,
turn power o and
unplug unit before
servicing.
TIP: You can also check
for blockages in the hose
and tubes. Just remove
floor nozzle, dust cup and
hose and shine a flashlight
in the openings.
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CLEANING THE BRUSHROLL
1 Press down on the two buttons on the floor nozzle to pop
up the brushroll garage lid.
2 Lift the brushroll out by the tab on the left side. To remove
any string, hair or debris that may be wrapped around
the brushroll, use the onboard hair removal tool. The tool
is located in a compartment on the nozzle, above the
brushroll.
3 To reinstall the brushroll, return it to the brushroll garage.
Press down on the brushroll garage lid until you hear it click
into place.
Page 21
SOFT ROLLER
1 Slide the Soft Roller access button up to
remove the Soft Roller.
2 Use the onboard hair removal tool to
remove any string, carpet fibres or hair that
may be wrapped around the Soft Roller.
The tool is located in a compartment on the
nozzle, above the brushroll. You can also
tap loose debris off the Soft Roller, or wipe it
clean with a dry towel. If you see any fibres
or hair buildup in the teeth behind the Soft
Roller, take a dry towel and wipe it away.
3
Wash the Soft Roller as needed. Use only
water, and let air-dry completely for at least
24 hours.
4 Reinsert the Soft Roller by sliding it into the
front of the nozzle until it clicks into place.
CHECKING THE NOZZLE FOR BLOCKAGES
1 Tilt neck of nozzle back to straighten the
airway. To clear a blockage, insert a long
object such as a wooden spoon into the
nozzle connector.
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Page 22
TROUBLESHOOTING
GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn
power o and unplug unit before servicing.
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters
before re-inserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzle, and accessories for blockages; clear blockages if required.
• Remove any string, carpet fibres, or hair that may be wrapped around the brushrolls.
Vacuum lifts area rugs.
• Turn off unit to disengage the brushrolls. Move switch to Hard Floor setting to turn on the slow
brushrolls, which is optimal for bare floors and area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• To minimise suction, refer to Suction Control section for more information on how to use.
Brushroll/soft roller does not spin.
• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or soft roller have
stopped spinning. Immediately turn off and unplug vacuum. Disconnect the nozzle and
remove blockage, then reconnect and turn vacuum back on.
• If Brushroll Indicator light repeatedly turns red while vacuuming carpet, try moving Suction
Control slide to MIN.
• With the power on, recline the handle, which will automatically turn on the brushrolls.
Vacuum turns o on its own or Brushroll Indicator Light flashes red.
• This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the
thermostat will automatically turn the suction motor off. Perform the following steps to restart
thethermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
• If hose is not fully connected to the pod, it can cause a poor electrical connection and the
hose can come loose, turning the vacuum off.
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters.
3. Check for blockages in hose, accessories, and inlet openings.
4. Remove cord from cord hook so hose latch can be seen and engaged.
5. Ensure you hear an audible click at all connection points:
a. Where hose meets back of pod (may require additional force; pull on hose to ensure
latch is fully engaged)
b. Where wand plugs into floor nozzle
c. Where handle plugs into wand
6. Plug in vacuum and turn it on.
Note: If vacuum still does not start, contact Customer Service at 0800 862 0453.
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Page 23
WARRANTY TERMS
AND CONDITIONS
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product (your
“statutory rights”). You can enforce these rights against your retailer. However, at Shark we are so confident about the quality
of our products that we give you an additional manufacturer’s warranty of up to five years upon registration with Shark. Offer
valid only in United Kingdom and Republic of Ireland. These terms and conditions relate to our manufacturer’s warranty only
– your statutory rights are unaffected.
The conditions below describe the prerequisites and scope of our warranty. They do not affect your statutory rights or the
obligations of your retailer and your contract with them.
Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work properly
for as long as possible. The guarantee it comes with is an important consideration - and reflects how much confidence the
manufacturer has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862 0453) is open
from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight through to a Shark representative. You’ll
also find online support at sharkclean.eu/uk.
How do I register my extended Shark guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information about
your machine:
• Date you purchased the machine (receipt or delivery note)
• To register online, please visit sharkclean.eu/uk/register-guarantee
• Serial Number
IMPORTANT
• Both the 12 months and the extended 4 years guarantee will only cover your product from the date of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt to verify
the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your guarantee.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. You can also receive tips and
advice on how to get the best out of your Shark vacuum and hear the latest news about new Shark® technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for a total of five
years. (12 months plus an extended warranty of 4 years).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A Shark guarantee is in
addition to your legal rights as a consumer.
What is not covered by the free Shark guarantee?
• Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
• Normal wear and tear such as brush bar, fuse, belt, batteries etc.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the
vacuum cleaner which is not in accordance with the Shark Operating Manual supplied with your machine.
• Use of the vacuum cleaner for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark Genuine Components.
• Faulty installation (except where installed by Shark).
• Repairs or alterations carried out by parties other than Shark or its agents.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our customers to
want to repair their vacuum cleaners after the warranty has elapsed. In this case please contact our free phone customer
service help line and ask about our out warranty program, on 0800 862 0453.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You’ll find a
full range of Shark spares and replacement parts for all Shark machines at sharkclean.eu/uk/parts. Accessories are at
sharkclean.eu/uk/accessories.
Please remember that using non-Shark spares invalidates your guarantee.
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Page 24
Euro-Pro Europe Limited
Unit 15 Mariner Court
Calder Business Park
Wakefield, West Yorkshire, UK
Freephone 0800 862 0453
www.sharkclean.eu
Illustrations may differ from actual product. We are constantly striving to improve
our products, therefore the specifications contained herein are subject to change
withoutnotice.
Shark a nd Lift-Away are registered trademarks of Euro-Pro Europe Limited.
Powered Lift-Away and DuoClean are trademarks of Eu ro-Pro Europe Limited.