Shark HV394Q User Manual

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SharkFLEX™

Corded Ultra-Light

HV394Q

Series

INSTRUCTIONS

sharkclean.com

1-800-798-7398

THANK YOU

for purchasing the SharkFLEX™ Corded Ultra-Light

CONTENTS

TIP: You can ﬁnd the

model and serial numbers on the QR code label which is located on the handheld vacuum.

registeryourshark.com

1-800-798-7398

Scan QR code using mobile device

RECORD THIS INFORMATION

Model Number: ��

Serial Number: ��

Date of Purchase (Keep receipt): ��

Store of Purchase: ��

TECHNICAL SPECIFICATIONS

Voltage: 120V., 60Hz

Watts: 600W

Amps: 5A

Important Safety Instructions � � � � � � � � � � � � � � � � � � � � � � � � � � � 3

Getting To Know Your SharkFLEX™ Corded Ultra-Light � � � � 5

Assembling Your Vacuum � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 7

Using the Motorized Floor Nozzle � � � � � � � � � � � � � � � � � � � � � � � 8

Using Your Vacuum in Above-Floor Mode � � � � � � � � � � � � � � � � 9

Accessories � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 11

Storage � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 12

Maintaining Your Vacuum � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13

Emptying the Dust Cup � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13 Cleaning the Filters � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �14 Maintaining the Brushroll � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �15 Maintaining the Soft Roller � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �16 Checking for Blockages � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �16

Troubleshooting Guide � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17

Warranty � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 18

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE�

This instruction manual is designed to help you get a complete understanding of your new SharkFLEX Corded Ultra-Light.

If you have any questions, please call the Customer Service line at 1-800-798-7398.

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PLEASE READ CAREFULLY BEFORE USE • FOR HOUSEHOLD USE ONLY

WARNING

To reduce the risk of injury, ﬁre, electric shock, and property damage

resulting from improper use of the appliance, carefully observe the following instructions� This unit contains electrical connections and moving parts that potentially present risk to the user�

SAVE THESE INSTRUCTIONSIMPORTANT SAFETY INSTRUCTIONS

THE MOTORIZED FLOOR

NOZZLE, WAND, AND HANDHELD VACUUM CONTAIN ELECTRICAL CONNECTIONS:

• These are NOT serviceable parts.

• DO NOT use to vacuum any liquids.

• DO NOT immerse in water when cleaning.

•

If handheld vacuum/wand is damaged,

discontinue use.

When using an electrical appliance, basic precautions should always be followed, including the following:

1 Inspect power cord and plug for any

damage before use. DO NOT use vacuum cleaner with a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks.

2 DO NOT use outdoors or on wet surfaces.

Use only on dry surfaces.

3 Brush may start unexpectedly. Unplug from

electrical outlet when not in use and before cleaning or servicing.

4 If vacuum cleaner is not working as it

should, or has been dropped, damaged, left outdoors, or immersed in water, return it to SharkNinja Operating LLC for examination, repair, or adjustment.

5 DO NOT pull or carry vacuum cleaner by

the cord or use the cord as a handle.

6 DO NOT unplug by pulling on cord. Grasp

the plug, NOT the cord.

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7 DO NOT handle plug or vacuum cleaner

with wet hands.

8 DO NOT run the vacuum cleaner over the

power cord, close a door on the cord, or pull the cord around sharp corners.

9 The use of an extension cord is NOT

recommended.

10 DO NOT leave vacuum cleaner unattended

when plugged in.

11 Keep cord away from heated surfaces.

12 ALWAYS turn off this appliance before

connecting or disconnecting motorized nozzle.

GENERAL USE

13 Unplug unit before cleaning or servicing.

Brushroll may start unexpectedly, causing risk of injury.

14 Use only as described in this manual.

15 Keep your work area well lit.

16 Keep the vacuum cleaner moving over

the carpet surface at all times to avoid damaging the carpet ﬁbers.

17 DO NOT place vacuum cleaner on

unstable surfaces such as chairs or tables.

18 DO NOT put any objects into openings.

DO NOT use with any opening blocked;

keep free of dust, lint, hair, and anything that may reduce airﬂow.

19 DO NOT allow young children to operate

the appliance or use as a toy. Close supervision is necessary when any appliance is used near children.

20 DO NOT use without Soft Roller, dust cup,

and all ﬁlters in place.

21 DO NOT use if airﬂow is restricted; if the air

paths or the motorized ﬂoor nozzle become blocked, turn the vacuum cleaner off and unplug from electrical outlet. Remove all obstructions before you turn on the unitagain.

22 Keep hair, loose clothing, ﬁngers, and all

parts of body away from openings and moving parts.

23 Only use manufacturer’s recommended

attachments.

DUST CUP/FILTERS/ACCESSORIES

Before turning on the vacuum:

24 Make sure that all ﬁlters and Soft Roller are

thoroughly dry after routine cleaning.

25 Make sure Soft Roller, dust cup, and

all ﬁlters are in place after routine maintenance.

26 Make sure accessories are free of

blockages and keep openings away from face and body.

27 Use only Shark

accessories. Using other brands will void warranty.

GENERAL CLEANING

28 DO NOT vacuum up hard or sharp objects

that could damage the vacuum cleaner such as glass, nails, screws, or coins.

29 DO NOT vacuum up drywall dust,

ﬁreplace ash, or embers. DO NOT use as an attachment to power tools for dust collection.

brand ﬁlters and

30 DO NOT vacuum up smoking or burning

objects such as hot coals, cigarette butts, or matches.

31 DO NOT vacuum up ﬂammable or

combustible materials (e.g., lighter ﬂuid, gasoline, or kerosene) or use vacuum in areas where they may be present.

DO NOT

chlorine bleach, ammonia, or drain cleaner).

33 DO NOT use in an enclosed space

where vapors are present from paint, paint thinner, moth-prooﬁng substances, ﬂammable dust, or other explosive or toxic materials.

34 DO NOT vacuum up any liquids.

35 DO NOT immerse vacuum cleaner in water

or other liquids.

36 Use extra care when cleaning on stairs.

POLARIZED PLUG

To reduce the risk of electric shock, this vacuum cleaner has a polarized plug (one blade is wider than the other). As a safety feature, this plug will ﬁt into a polarized outlet only one way. If the plug does not ﬁt fully into the outlet, reverse the plug. If it still does not ﬁt, contact a qualiﬁed electrician. DO NOT force into outlet or try to modify to ﬁt.

vacuum

up toxic solutions (e.g.,

GETTING TO KNOW YOUR SHARKFLEX™

Wand

Release

CORDED ULTRA-LIGHT

WELCOME!

Congratulations on your purchase. Use this instruction manual to learn about your new vacuum’s great features. From assembly to use to maintenance, you will ﬁnd it all in here.

MAIN UNIT

A Power/Selector Switch

B Handheld Vacuum

C Dust Cup Release

D Dust Cup Empty Button

E MultiFLEX™ Wand Release

F MultiFLEX Storage Carry Handle

G MultiFLEX Lock Release Button

H Upper Cord Wrap Hook

I MultiFLEX Wand

J Lower Wand Release Pedal

K Motorized Floor Nozzle

L Lower Cord Wrap Hook

M Brushroll Garage Release Buttons

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N Headlights

ASSEMBLING YOUR VACUUM

WAR NING : This

vacuum does not stand up on its own. Using the unit when it lacks stability may result in personal injury. To place in MultiFLEX™ Storage mode, press the MultiFLEX Lock Release Button and gently fold the handheld vacuum forward toward the ﬂoor nozzle�

NOTE: Before vacuuming your delicate area rugs or carpet, refer to the manufacturer’s recommended cleaning instructions.

STEP 1

USING THE MOTORIZED FLOOR NOZZLE

STEP 2

WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?

Solid Green

The brushrolls are on and working as they should.

Solid Red

There is a jam in the brushroll area. Turn your vacuum off and remove the blockage.

No Light

The brushrolls are not spinning.

DID YOU KNOW?

The motorized ﬂoor nozzle has LED headlights that illuminate the ﬂoor surface being cleaned. The lights turn on automatically in either speed setting.

CLICK

1 Insert the wand into the

motorized ﬂoor nozzle connector, pressing it in until it clicks securely into place.

CLICK

2 Insert the handheld

vacuum into the top of the wand, pressing it in until it clicks securely into place.

1 Slide the Power/Selector Switch to one of

the 3 settings:

Setting O: Turns off power. Setting I: For cleaning bare ﬂoors and

area rugs.

Setting II: For cleaning high pile carpets.

To start cleaning, recline wand to activate

brushrolls.

USING THE MULTIFLEX™ WAND

To easily access hard-to-reach areas under

furniture, press the MultiFLEX Lock Release Button to position the wand to a lower angle.

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Wand

Release

USING YOUR VACUUM IN ABOVE-FLOOR MODE

NOTE: Both power settings

provide the same suction power.

TIP: You can attach the handheld vacuum directly to the motorized ﬂoor nozzle for convenient stair cleaning.

STEP 1 STEP 2

For Long-Reach Cleaning: 1 Stand the vacuum upright.

Step on the foot pedal and pull the wand up to disconnect it from the motorized ﬂoor nozzle.

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2 Attach desired cleaning

accessory to the wand. Press MultiFLEX™ button to vacuum with wand at an angle.

For Short-Reach Cleaning: 1 Press the Wand Release button on the

top of the wand to disconnect it from the handheld vacuum.

2 Attach desired cleaning accessory or

motorized ﬂoor nozzle to the handheld vacuum.

ACCESSORIES

STORAGE

There are a variety of accessories that are compatible with this vacuumseries.

The Quick Start Guide shows the select accessories that are included with your model.

For more information, visit sharkaccessories.com

A 12" Crevice Tool

Clean tight spaces or reach

baseboards and ceilings with this slim crevice tool.

C Upholstery Tool

Perfect for large-particle

pickup, dusting, and removing pet hair and lint from furniture and other upholstered surfaces.

E Deep-Cleaning

Motorized Pet Tool

Motorized compact

brush powerful enough to remove deeply embedded allergens, dirt, and hair from multiple surfaces.

B Dusting Brush

Great for dusting a multitude of surfaces such as shelves, baseboards, window frames, and more.

D Anti-Allergen Dust

Brush

Nylon ﬁber bristles specially

designed for removing ﬁne dust and allergen particles from the most delicate surfaces.

F MultiFLEX™ Under

Appliance Wand

Pivoting wand that extends

to clean under appliances and on top of furniture.

TIP: The carry handle located below the handheld vacuum can also be used to assist in taking the vacuum in and out of MultiFLEX™ Storage mode.

1 Looking at the vacuum from the side with the cord hooks,

wrap the power cord counterclockwise around the hooks, starting under the bottom hook. Then press the MultiFLEX Wand Lock Release button and gently fold the handheld vacuum forward toward the ﬂoor nozzle. Use the handle to carry the vacuum to its storage location.

To take the vacuum out of storage mode, press the

MultiFLEX Wand Lock Release button while lifting up the handheld vacuum. When straightened, the wand will lock inplace.

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MAINTAINING YOUR VACUUM

Wand

Release

WARNING: To reduce the risk of shock and unintended operation, turn off power and unplug unit before servicing.

WARNING: Hand wash ﬁlters only with water to prevent damage from cleaning chemicals. Allow ALL ﬁlters to airdry completely before replacing them in the vacuum to prevent liquid from being drawn into electricparts.

IMPORTANT: Clean the dust screen inside the dust cup as required.

NOTE: Empty dust cup when debris reaches the MAX ﬁll line.

RECOMMENDED FILTER CLEANING SCHEDULE:

Pre-Motor Filter Kit

(Foam & Felt) 461FFJV390 Clean once a month.

Post-Motor Filter

464FFJV390 Clean every 9 months.

EMPTYING THE DUST CUP 1 Disconnect the handheld vacuum by pressing the Wand

Release button on the top of the wand.

To remove the dust cup from the handheld vacuum,

squeeze the two Dust Cup Release buttons on both sides of the base at the same time, then pull out the dust cup.

2 Hold dust cup over a trash bin and press

the Empty button on the front of the dust cup. The bottom lid will open, allowing the debris to fall out.

3 Once dust cup is empty, close the bottom

lid and insert dust cup back into handheld vacuum, pressing it in until it clicks into place.

STEP 1

FELT FILTER FRAME

FOAM FILTER

STEP 2

POST-MOTOR FILTER

CLEANING THE FILTERS 1 Access the pre-motor ﬁlter by removing

the dust cup from the vacuum. Separate foam ﬁlter from felt ﬁlter frame and rinse them with water. DO NOT use soap. Tap loose dirt off ﬁlters as needed. Allow ﬁlters to air-dry completely, then reinsert them and reattach the dust cup to the vacuum.

2 Access the Post-Motor ﬁlter under the

handle. Remove the ﬁlter and rinse it with water. DO NOT use soap.

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MAINTAINING YOUR VACUUM - CONT�

WARNING: To reduce

the risk of shock and unintended operation, turn off power and unplug unit before servicing.

WARNING: When cleaning brushroll, be sure to not cut anything other than hair, string, ﬁbers, or other debris.

TIP: If nozzle headlights are ﬂashing, then the brushroll garage is not completely closed. Ensure the garage is completely closed by pressing down ﬁrmly on both sides.

NOTE: Heavy usage over time may require minimal upkeep to maintain your vacuum’s appearance.

STEP 1 STEP 2

MAINTAINING THE BRUSHROLL

1 Open the brushroll garage by sliding both release buttons

away from you, toward the back of the nozzle, then lifting off the lid. Remove any string, hair, or debris that may be wrapped around the brushroll by running scissors or the lower corner of the lid along the guide on the brushroll.

2 Press down on both sides of the brushroll garage lid until it

clicks into place.

MAINTAINING THE SOFT ROLLER

Open the brushroll garage by sliding both

release buttons away from you, toward the back of the nozzle, then lifting off the lid. Lift out the Soft Roller by the tab on the right side. Clean off any string, carpet ﬁbers, or hair that may be wrapped around the Soft Roller. Remove debris from the roller housing.

Wash the Soft Roller as needed, using only water. Air-dry completely for at least 24 hours before returning it to the brushroll garage

3 Reinsert the Soft Roller by sliding it into the

front of the nozzle until it clicks into place. Close the brushroll garage by inserting the tabs on the lid into the slots, then pressing down on both sides of the lid until it clicks into place.

CHECKING FOR BLOCKAGES: HANDHELD, WAND, AND FLOOR NOZZLE

1 Remove the wand from the handheld

vacuum and check all intake openings on the dust cup.

2 Remove the ﬂoor nozzle from the wand

and check the wand for blockages.

3 Tilt neck of ﬂoor nozzle back to straighten

the airway, then remove blockages.

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TROUBLESHOOTING GUIDE

FIVE (5) YEAR LIMITED WARRANTY

WARNING: To reduce the risk of shock and unintended operation, turn o power and unplug unit before servicing�

Vacuum is not picking up debris� No suction or light suction�

(Refer to Maintenance section for more information�)

• Check ﬁlters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the ﬁlters before reinserting in the vacuum.

• Dust cup may be full; empty dust cup.

• Check ﬂoor nozzle for blockages; clear blockages if required.

• Remove any string, carpet ﬁbers, or hair that may be wrapped around the brushroll and Soft Roller

or trapped behind the Soft Roller.

Vacuum lifts area rugs�

• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.

• Turn off the unit to disengage the brushroll and restart with the Power/Selector slider switch.

Brushroll/Soft Roller does not spin�

• If Brushroll Indicator Light on the ﬂoor nozzle turns red, the brushroll and/or Soft Roller have stopped spinning. Immediately turn off and unplug vacuum and remove blockage before reconnecting and turning vacuum back on.

• If Brushroll Indicator Light on the ﬂoor nozzle is green, the blockage has been successfully cleared. If the light is still red, please contact Customer Service at 1-800-798-7398.

• If nozzle LED headlights are ﬂashing, this means the brushroll garage is not completely closed.

Turn off and unplug the vacuum. Ensure the brushroll garage is locked by inserting the tabs on the lid into the slots, then pressing down on both sides of the lid until it clicks into place.

Vacuum turns o on its own�

This vacuum is equipped with a motor-protective thermostat so the vacuum will shut off if it overheats. Should this occur, perform the following steps to restart the motor-protective thermostat:

1. Turn off vacuum and unplug it.

2. Empty dust cup and clean ﬁlters (see Maintenance section).

3. Check for blockages in hose, accessories, and inlet openings.

4. Allow unit to cool for a minimum of 45 minutes.

5. Plug in vacuum and turn it on.

Note: If vacuum still does not start, contact Customer Service at 1-800-798-7398.

The 5-Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.

SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of 5 years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in this instruction manual, subject to the following conditions and exclusions.

What is covered in my warranty?

1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced for up to 5 years from the original purchase date.

2. In the rare event that a replacement unit is issued, the warranty coverage ends six months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If the unit is replaced, SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered in my warranty?

Our Customer Service/Product Specialists are available to provide all the warranty service options available to you, including the possibility of upgrading to our VIP Warranty Service Options for select product categories.

1. Normal wear and tear of wearable parts such as foam ﬁlters, HEPA ﬁlters, pads etc., which require regular maintenance and/or replacement to ensure the proper functioning of your unit are not covered by this warranty.

2. Any unit that has been tampered with or used for commercial purposes.

3. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $19.95 for return shipping costs will be charged at the time of return shipment of the repaired or replacement unit.

Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.

5. Consequential and incidental damages.

6. Defects caused by or resulting from damages from shipping or from repairs, service or alteration to the product or any of its parts which have been performed by a repair person not authorized by SharkNinja.

7. Products purchased, used or operated outside of North America.

Problems with your unit/How to get service

If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com for product care/maintenance self-help. Our Customer Service and product specialists are also available at 1-800-798-7398 to assist with product support and warranty service options.

How to initiate a warranty claim

You can call 1-800-798-7398 to have a Customer Service specialist assist you. Please note you must call 1-800-798-7398 to initiate a warranty claim. Return and Packing Instruction information will be provided at that time.

For Customer Service hours, visit sharkclean.com

Replacement parts are available for purchase at sharkaccessories.com. For more information on which parts are classiﬁed as wearable and non-wearable, please visit sharkclean.com/warranty

This warranty gives you speciﬁc legal rights, and you also may have other rights that vary from state to state.

Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

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SharkNinja Operating LLC US: Needham, MA 02494 CAN: Ville St-Laurent, QC H4S 1A7 1-800-798-7398 sharkclean�com

Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the speciﬁcations contained herein are subject to change withoutnotice.

SHARK is a registered trademark of SharkNinja Operating LLC.

MULTIFLEX and SHARKFLEX are trademarks of SharkNinja Operating LLC.

For SharkNinja U.S. Patent information, visit sharkninja.com/USPatents

@sharkcleaning

Shark HV394Q User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual