Shark DuoClean™
Corded Vacuum
with Flexology™
HV390UK
Series
INSTRUCTIONS
sharkclean.eu
0800 862 0453
THANK YOU
for purchasing the Shark DuoClean™ Corded Vacuum with Flexology™
CONTENTS
TIP: You can nd the
model and serial numbers
on the QR code label
which is located on the
handheld vacuum.
REGISTER YOUR PURCHASE
registeryourshark.com
0800 862 0453
Scan QR code using mobile device
RECORD THIS INFORMATION
Model Number: ��������������������������������������
Serial Number: ��������������������������������������
Date of Purchase (Keep receipt): �����������������������
Store of Purchase: �����������������������������������
TECHNICAL SPECIFICATIONS
Voltage: 220-240V, 50-60Hz
Watts: 450W
Amps: 5A
Important Safety Instructions � � � � � � � � � � � � � � � � � � � � � � � � � � � 3
Getting To Know Your Shark DuoClean™
Corded Vacuum with Flexology™ � � � � � � � � � � � � � � � � � � � � � � � � 5
Assembling Your Vacuum � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 7
Using the Motorised Floor Nozzle � � � � � � � � � � � � � � � � � � � � � � � 8
Using Your Vacuum in Above-Floor Mode � � � � � � � � � � � � � � � � 9
Accessories � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 11
Storage � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 12
Maintaining Your Vacuum � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
Emptying the Dust Cup � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �13
Cleaning the Filters � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �14
Maintaining the Brushroll � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �15
Maintaining the Soft Roller � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �16
Checking for Blockages � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �16
Troubleshooting Guide � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17
Warranty � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 18
This appliance complies with the WEEE-Directive 2012/19/EU on the disposal of electrical and
PLEASE READ CAREFULLY AND KEEP FOR FUTURE
REFERENCE�
This instruction manual is designed to help you get a
complete understanding of your new Shark DuoClean™
Corded Vacuum with Flexology™
If you have any questions, please call the Customer Service
line on 0800 862 0453
1 20800 862 0453 sharkclean.eu
electronic equipment (WEEE).
This marking indicates that this product should not be disposed with other household
wastes throughout the EU. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, recycle it responsibly to promote the
sustainable reuse of material sources. To return your used device, please use the return
and collection systems or contact the retailer where this product was purchased. They
can take this product for environmental safe recycling.
This appliance complies with the European directives for electromagnetic compatibility (EMC)
2014/30/EU and its revisions, as well as Low Voltage Directive (LVD) 2014/35/EU and its revisions.
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY
WARNING
This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety� Children should
be supervised to ensure they do not play with the appliance�
SAVE THESE INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE
CAUTION: THE MOTORISED FLOOR
NOZZLE, WAND, AND HANDHELD
VACUUM CONTAIN ELECTRICAL
CONNECTIONS:
• These are NOT serviceable parts.
• DO NOT use to suck up water.
• DO NOT immerse in water when cleaning.
•
The handle/wand should be checked
regularly and must not be used if damaged.
1 Inspect power cord and plug for any
damage before use. If the supply cord
is damaged, it must be replaced by
SharkNinja Operating LLC, its service
agent or similarly qualied persons in order
to avoid a hazard. DO NOT use vacuum
cleaner with a damaged cord or plug.
Turn o all controls before plugging in or
unplugging the vacuum cleaner. Store
your vacuum cleaner with the supply cord
secured around the two cord hooks.
2 DO NOT use outdoors or on wet surfaces.
Use only on dry surfaces.
3 The plug must be removed from
the socket-outlet before cleaning or
maintaining the appliance.
4 If vacuum cleaner is not working as it
should, or has been dropped, damaged,
left outdoors, or immersed in water, return
it to Euro-Pro Europe Ltd for examination,
repair, or adjustment.
5 DO NOT pull or carry vacuum cleaner by
the cord or use the cord as a handle.
6 DO NOT unplug by pulling on cord. Grasp
the plug, NOT the cord.
7 DO NOT handle plug or vacuum cleaner
with wet hands.
8 DO NOT run the vacuum cleaner over the
power cord, close a door on the cord, or
pull the cord around sharp corners.
9 The use of an extension cord is NOT
recommended.
10 DO NOT leave vacuum cleaner unattended
when plugged in.
11 Keep cord away from heated surfaces.
12 ALWAYS turn o this appliance before
connecting or disconnecting motorized
nozzle.
GENERAL USE
13 Use only as described in this manual.
14 Keep your work area well lit.
15 Keep the vacuum cleaner moving over
the carpet surface at all times to avoid
damaging the carpet bres.
16 DO NOT place vacuum cleaner on
unstable surfaces such as chairs or tables.
17 DO NOT put any objects into openings.
DO NOT use with any opening blocked;
keep free of dust, lint, hair, and anything
that may reduce airow.
18 DO NOT allow the appliance to be used by
children. Close attention is necessary when
used near children. This is not a toy.
19 DO NOT use without brushroll, Soft Roller,
dust cup, and all lters in place.
20 DO NOT use if airow is restricted; if the air
paths or the motorised oor nozzle become
blocked, turn the vacuum cleaner o and
unplug from electrical outlet. Remove
all obstructions before you turn on the
unit again.
21 Keep nozzle away from hair, face, ngers,
uncovered feet, or loose clothing.
22 Only use manufacturer’s recommended
attachments.
DUST CUP/FILTERS/ACCESSORIES
Before turning on the vacuum:
23 Make sure brushroll, Soft Roller, dust cup,
and all lters are in place after routine
maintenance.
24 Make sure Soft Roller, dust cup, and
all lters are in place after routine
maintenance.
25 Make sure accessories are free of
blockages and keep openings away from
face and body.
26 Use only Shark
accessories. Using other brands will void
warranty.
®
brand lters and
GENERAL CLEANING
27 DO NOT vacuum up hard or sharp objects
such as glass, nails, screws, or coins that
could damage the vacuum cleaner.
28 DO NOT vacuum up drywall dust,
replace ash, or embers. DO NOT use
as an attachment to power tools for dust
collection.
29 DO NOT vacuum up smoking or burning
objects such as hot coals, cigarette butts,
or matches.
30 DO NOT vacuum up ammable or
combustible materials (e.g., lighter uid,
gasoline, or kerosene) or use vacuum in
areas where they may be present.
DO NOT
31
chlorine bleach, ammonia, or drain cleaner).
32 DO NOT use in an enclosed space
where vapours are present from paint,
paint thinner, moth-proong substances,
ammable dust, or other explosive or toxic
materials.
33 DO NOT vacuum up any liquids.
34 DO NOT immerse vacuum cleaner in water
or other liquids.
35 Use extra care when cleaning on stairs.
vacuum
up toxic solutions (e.g.,
3 40800 862 0453 sharkclean.eu
GETTING TO KNOW YOUR Shark DuoClean™
Wand
Release
Corded Vacuum with Flexology™
WELCOME!
Congratulations on
your purchase. Use this
instruction manual to
learn about your new
vacuum’s great features.
From assembly to use
to maintenance, you will
nd it all in here.
A
C
B
D
E
F
G
H
MAIN UNIT
A Power/Selector Switch
B Handheld Vacuum
C Dust Cup Release
D Dust Cup Empty Button
E Flexology™ Wand Release
F Flexology™ Storage Carry Handle
G Flexology™ Lock Release Button
H Upper Cord Wrap Hook
I Flexology™ Wand
J Lower Wand Release Pedal
K Motorised Floor Nozzle
L Lower Cord Wrap Hook
M Brushroll Garage Release Buttons
5 60800 862 0453 sharkclean.eu
N Headlights
I
J
K
L
M
N
ASSEMBLING YOUR VACUUM
WAR NING : This
vacuum does not stand
up on its own. Using
the unit when it lacks
stability may result
in personal injury. To
place in Flexology™
Storage mode, press
the Flexology™ Lock
Release Button and
gently fold the handheld
vacuum forward toward
the oor nozzle�
NOTE: Before vacuuming
your delicate area rugs
or carpet, refer to the
manufacturer’s recommended
cleaning instructions.
STEP 1
USING THE MOTORISED FLOOR NOZZLE
STEP 2
WHAT DOES THE
BRUSHROLL INDICATOR
LIGHT MEAN?
Solid Green
The brushrolls are on and
working as they should.
Solid Red
There is a jam in the brushroll
area. Turn your vacuum o
and remove the blockage.
No Light
The brushrolls are not
spinning.
DID YOU KNOW?
The motorised oor nozzle has
LED headlights that illuminate
the oor surface being
cleaned. The lights turn on
automatically in either speed
setting.
CLICK
1 Insert the wand into the
motorised oor nozzle
connector, pressing it in
until it clicks securely into
place.
CLICK
2 Insert the handheld
vacuum into the top of the
wand, pressing it in until it
clicks securely into place.
1 Slide the Power/Selector Switch to one of
the 3 settings:
Setting O: Turns o power.
Setting I: For cleaning hard oors and
area rugs.
Setting II: For cleaning thick pile carpets.
To start cleaning, recline wand to activate
brushrolls.
USING THE MULTIFLEX™ WAND
To easily access hard-to-reach areas
under furniture, press the Flexology™ Lock
Release Button to position the wand to a
lower angle.
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USING YOUR VACUUM
Wand
Release
IN ABOVE-FLOOR MODE
NOTE: Both power settings
provide the same suction
power.
TIP: You can attach the
handheld vacuum directly
to the motorised oor
nozzle for convenient
stair cleaning.
STEP 1 STEP 2
STEP 1 STEP 2
For Long-Reach Cleaning:
1 Stand the vacuum upright.
Step on the foot pedal
and pull the wand up to
disconnect it from the
motorised oor nozzle.
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2 Attach desired cleaning
accessory to the wand.
Press Flexology™ button
to vacuum with wand at
an angle.
For Short-Reach Cleaning:
1 Press the Wand Release button on the
top of the wand to disconnect it from the
handheld vacuum.
2 Attach desired cleaning accessory
or motorised oor nozzle to the
handheld vacuum.
ACCESSORIES
STORAGE
There are a variety of
accessories that are compatible
with this vacuum series.
The top ap of your box shows
the select accessories that are
included with your model.
To purchase additional
accessories, visit
sharkaccessories.eu
A Crevice Tool
Clean tight spaces or reach
skirting boards and ceilings
with this slim crevice tool.
C Upholstery Tool
Perfect for large-particle
pickup, dusting, and
removing pet hair and lint
from furniture and other
upholstered surfaces.
E Deep-Cleaning
Motorised Pet Tool
Motorised compact
brush powerful enough to
remove deeply embedded
allergens, dirt, and hair from
multiple surfaces.
B Dusting Brush
Great for dusting a
multitude of surfaces such
as shelves, skirting boards,
window frames, and more.
D Anti-Allergen Dust
Brush
Nylon bre bristles specially
designed for removing ne
dust and allergen particles
from the most delicate
surfaces.
F Under Appliance Wand
Pivoting wand that extends
to clean under appliances
and on top of furniture.
TIP: The carry handle
located below the
handheld vacuum can
also be used to assist in
taking the vacuum in and
out of Flexology™ Storage
mode.
1 Looking at the vacuum from the side with the cord hooks,
wrap the power cord anti-clockwise around the hooks,
starting under the bottom hook. Then press the Flexology™
Wand Lock Release button and gently fold the handheld
vacuum forward toward the oor nozzle. Use the handle to
carry the vacuum to its storage location.
To take the vacuum out of storage mode, press the
Flexology™ Wand Lock Release button while lifting up the
handheld vacuum. When straightened, the wand will lock
in place.
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MAINTAINING YOUR VACUUM
Wand
Release
WARNING: To reduce
the risk of shock and
unintended operation,
turn o power and
unplug unit before
servicing.
WARNING: Hand wash
lters only with water
to prevent damage from
cleaning chemicals.
Allow ALL lters to air-
dry completely before
replacing them in the
vacuum to prevent liquid
from being drawn into
electric parts.
IMPORTANT: Clean the
dust screen inside the dust
cup as required.
NOTE: Empty dust cup when
debris reaches the MAX ll
line.
RECOMMENDED
FILTER CLEANING
SCHEDULE:
Pre-Motor Filter Kit
(Foam & Felt)
Clean once a month.
Post-Motor Filter
Clean every 9 months.
STEP 3
EMPTYING THE DUST CUP
1 Disconnect the handheld vacuum by pressing the
Wand Release button on the top of the wand.
2 To remove the dust cup from the handheld vacuum,
squeeze the two Dust Cup Release buttons on either
side of the base then pull out.
3 Hold dust cup over a bin and press the Empty button
on the front of the dust dup. Close the bottom lid and
insert dust cup back into handheld vacuum, pressing it
until it clicks.
STEP 1STEP 1 STEP 2
FELT FILTER FRAME
FOAM FILTER
CLEANING THE FILTERS
1 Access the pre-motor lter by removing
the dust cup from the vacuum. Separate
foam lter from felt lter frame and rinse
them with water. DO NOT use soap. Tap
loose dirt o lters as needed. Allow lters
to air-dry completely, then reinsert them
and reattach the dust cup to the vacuum.
STEP 2
FILTER SCREEN
STEP 3
POST-MOTOR FILTER
2 Press the Empty button to open the door
then pull the screen to remove from dust
cup. Remove any hair or debris that may be
wrapped around it and tap o dirt as needed.
To replace push rmly back in place.
3 Access the Post-Motor lter under the
handle. Remove the lter and rinse it with
water. DO NOT use soap.
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MAINTAINING YOUR VACUUM - CONT�
WARNING: To reduce
the risk of shock and
unintended operation,
turn o power and
unplug unit before
servicing.
WARNING: When
cleaning brushroll, be
sure to not cut anything
other than hair, string,
bres, or other debris.
TIP: If nozzle headlights
are ashing, then the
brushroll garage is not
completely closed. Ensure
the garage is completely
closed by pressing down
rmly on both sides.
NOTE: Heavy usage over
time may require minimal
upkeep to maintain your
vacuum’s appearance.
MAINTAINING THE BRUSHROLL
1 Open the brushroll lid by sliding both release buttons away
from you, toward the back of the nozzle, then lifting o the
lid. Remove any string, hair, or debris that may be wrapped
around the brushroll by running scissors along the guide on
the brushroll.
2 Press down on both sides of the lid until it clicks into place.
STEP 1 STEP 2
MAINTAINING THE SOFT ROLLER
Open the brushroll by sliding both release
1
buttons away from you, toward the back of
the nozzle, then lifting o the lid. Lift out the
Soft Roller by the tab on the right side. Clean
o any string, carpet bres, or hair that may
be wrapped around the Soft Roller. Remove
debris from the roller housing.
2
Wash the Soft Roller as needed, using only
water. Air-dry completely for at least 24 hours
before returning it to the brushroll garage
3 Reinsert the Soft Roller by sliding it into the
front of the nozzle until it clicks into place.
Close the brushroll garage by inserting the
tabs on the lid into the slots, then pressing
down on both sides of the lid until it clicks
into place.
.
CHECKING FOR BLOCKAGES:
HANDHELD, WAND, AND FLOOR NOZZLE
1 Remove the wand from the handheld
vacuum and check all intake openings on
the dust cup.
2 Remove the oor nozzle from the wand
and check the wand for blockages.
3 Tilt neck of oor nozzle back to straighten
the airway, then remove blockages.
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TROUBLESHOOTING
GUIDE
WARRANTY TERMS
AND CONDITIONS
WARNING: To reduce the risk of shock and unintended operation, turn o
power and unplug unit before servicing�
Vacuum is not picking up debris� No suction or light suction�
(Refer to Maintenance section for more information�)
• Check lters to see if they need cleaning. Follow instructions for rinsing and completely
air-drying the lters before reinserting into the vacuum.
• Dust cup may be full; empty dust cup.
• Check oor nozzle for blockages; clear blockages if required.
• Remove any string, carpet bres, or hair that may be wrapped around the brushroll and Soft Roller
or trapped behind the Soft Roller.
Vacuum lifts area rugs�
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn o the unit to disengage the brushroll and restart with the Power/Selector slider switch.
Brushroll/Soft Roller does not spin�
• If Brushroll Indicator Light on the oor nozzle turns red, the brushroll and/or Soft Roller have
stopped spinning. Immediately turn o and unplug vacuum and remove blockage before
reconnecting and turning vacuum back on.
• If Brushroll Indicator Light on the oor nozzle is green, the blockage has been successfully cleared. If
the light is still red, please contact Customer Service on 0800 862 0453.
• If nozzle LED headlights are ashing, this means the brushroll garage is not completely closed.
Turn o and unplug the vacuum. Ensure the brushroll garage is closed by inserting the tabs
on the lid into the slots, then pressing down on both sides of the lid until it clicks into place.
Vacuum turns o on its own�
This vacuum is equipped with a motor-protective thermostat so the vacuum will shut o if it overheats.
Should this occur, perform the following steps to restart the motor-protective thermostat:
1. Turn o vacuum and unplug it.
2. Empty dust cup and clean lters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
Note: If vacuum still does not start, contact Customer Service on 0800 862 0453
When a consumer buys a product in the UK, they get the benet of legal rights relating to the quality of the product
(your “statutory rights”). You can enforce these rights against your retailer. However, at Shark we are so condent
about the qualit y of our products that we give you an additional manufacturer’s warranty of up to ve years upon
registration with Shark. Oer valid only in United Kingdom and Republic of Ireland. These terms and conditions
relate to our manufacturer’s warranty only – your statutor y rights are unaected.
The conditions below describe the prerequisites and scope of our warranty. They do not aect your statutory rights
or the obligations of your retailer and your contract with them.
Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to
work properly for as long as possible. The guarantee it comes with is an impor tant consideration - and reects
how much condence the manufacturer has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862
0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight through to a
Shark representative. You’ll also nd online support at sharkclean.eu/uk.
How do I register my Shark guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information
about your machine:
• Serial number (on the machine rating label)
• Date you purchased the machine (receipt or delivery note)
• To register online, please visit sharkclean.eu/uk/register-guarantee
IMPORTANT
• Both the 12 months and the ex tended 4 years guarantee will only cover your product from the date
of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your
receipt to verify the information you have supplied to us is correct. The inabilit y to produce a valid receipt may
invalidate your guarantee.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch.
You can also receive tips and advice on how to get the best out of your Shark vacuum and hear the latest news
about new Shark® technology and launches. If you register your guarantee online, you’ll get instant conrmation
that we’ve received your details.
How long are new Shark machines guaranteed for?
Our condence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for a
total of ve years. (12 months plus an ex tended warranty of 4 years).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A Shark
guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark guarantee?
• Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
• Normal wear and tear such as brush bar, fuse, belt, batteries etc.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied with your machine.
• Use of the vacuum cleaner for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark Genuine Components.
• Faulty installation (except where installed by Shark).
• Repairs or alterations carried out by parties other than Shark or its agents.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our
customers to want to repair their vacuum cleaners after the warranty has elapsed. In this case please contact our
free phone customer service help line and ask about our out warranty program, on 0800 862 0453.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You’ll find
a full range of Shark spares and replacement parts for all Shark machines at sharkclean.eu/uk/parts. Accessories
are at sharkclean.eu/uk/accessories.
Please remember that using non-Shark spares invalidates your guarantee
17 180800 862 0453 sharkclean.eu
Euro-Pro Europe Limited
Unit 15 Mariner Court
Calder Business Park
Wakefield, West Yorkshire, UK
Freephone 0800 862 0453
www�sharkclean�eu
Illustrations may dier from actual product. We are constantly striving to improve
our products; therefore the specications contained herein are subject to change
without notice.
SHARK is a registered trademark of Euro-Pro Europe Limited.
DuoClean and Flexology™ are trademarks of Euro-Pro Europe Limited.
@sharkcleaninguk
© 2017 Euro-Pro Europe Limited
HV390UK�Series�IB�171215
PRINTED IN CHINA
@sharkcleanuk
@sharkcleanuk
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