Shark HV380 User Manual

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Page 1

HV380ANZ

Series

INSTRUCTIONS

AUST: 1800 890 840

NZ: 0800 002 999

Page 2

THANK YOU

for purchasing the Shark® Rocket® Complete with DuoClean

AUST: 1800 890 840

NZ: 0800 002 999

™

TIP: You can ﬁnd the

model number and date code on the rating label which is located behind the dust cup.

RECORD THIS INFORMATION

Model Number: ��

Date Code: ��

Date of Purchase (Keep receipt): ��

Store of Purchase: ��

TECHNICAL SPECIFICATIONS

Voltage: 220-240V~, 50/60Hz

Watts: 600W

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.

GMA-501309-EA

1 AUST: 1800 890 840

This Owner’s Guide is designed to help you get a complete understanding of your new Shark Rocket Complete with DuoClean.

If you have any questions, please call the customer service line at AUST: 1800 890 840 or NZ: 0800 002 999.

Page 3

CONTENTS

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Getting To Know Your Shark

Assembling Your Vacuum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Using the Motorized Floor Nozzle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Choosing the Appropriate Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using Your Vacuum in Above-Floor Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Maintaining Your Vacuum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Emptying the Dust Cup � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17 Cleaning the Filters � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 18 Maintaining the Brushroll � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 19 Maintaining the Soft Roller � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 20 Checking for Blockages � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 20

Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Rocket® Complete with DuoClean™ . . . . . . . . . . 5

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

2NZ: 0800 002 999

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IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY

WARNING

This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.

CAUTION: THE MOTORIZED FLOOR

NOZZLE, WAND, AND HANDHELD VACUUM CONTAIN ELECTRICAL CONNECTIONS:

• These are not serviceable parts.

• Do not use to suck up water.

• Do not immerse in water for cleaning. The handle/wand should be checked

•

regularly and must not be used if damaged.

Inspect supply cord and plug for any damage before use. If the supply cord is damaged, it must be replaced by manufacturer, its service agent or similarly qualiﬁed persons in order to avoid a hazard. DO NOT use vacuum cleaner with a damaged with a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum cleaner. Store your vacuum cleaner with the supply cord secured around the two cord hooks.

2 DO NOT use outdoors or on wet surfaces.

Use only on dry surfaces.

3 The plug must be removed from

the socket-outlet before cleaning or maintaining the appliance.

4 If vacuum cleaner is not working as it

should, or has been dropped, damaged, left outdoors, or dropped into water, return it to manufacturer for examination, repair, or adjustment.

5 DO NOT pull or carry vacuum cleaner by

the cord or use the cord as a handle.

6 DO NOT unplug by pulling on cord. Grasp

the plug, not the cord.

7 DO NOT handle plug or vacuum cleaner

with wet hands.

8 DO NOT run the vacuum cleaner over the

power cord, close a door on the cord or pull the cord around sharp corners.

9 The use of an extension cord is NOT

recommended.

10 DO NOT leave vacuum cleaner unattended

when plugged in.

11 Keep cord away from heated surfaces.

12 Always turn off this appliance before

connecting or disconnecting motorized nozzle.

GENERAL USE

13 Hair removal tool has a sharp edge. Take

care when using and keep tool away from children.

14 Use only as described in this manual.

15 Keep your work area well lit.

16 Keep the vacuum cleaner moving over

the carpet surface at all times to avoid damaging the carpet ﬁbers.

17 DO NOT place vacuum cleaner on unstable

surfaces such as chairs or tables.

18 DO NOT put any objects into openings. DO

NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airﬂow.

3 AUST: 1800 890 840

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SAVE THESE INSTRUCTIONS

PLEASE READ CAREFULLY BEFORE USE

19 DO NOT allow the appliance to be used by

children. Close attention is necessary when used near children. This is not a toy.

20 DO NOT use without brushroll, Soft Roller,

dust cup, and all ﬁlters in place.

21 DO NOT use if airﬂow is restricted; if the air

paths or the motorized ﬂoor nozzle become blocked, turn the vacuum cleaner off and unplug from electrical outlet. Remove all obstructions before you turn on the unitagain.

22 Keep nozzle away from hair, face, ﬁngers,

uncovered feet, or loose clothing.

23 Only use manufacturer’s recommended

attachments.

DUST CUP/FILTERS/ACCESSORIES

Before turning on the vacuum:

24 Make sure that all ﬁlters are thoroughly dry

after routine cleaning.

25 Make sure brushroll, Soft Roller, dust cup,

and all ﬁlters are in place after routine maintenance.

26 Make sure accessories are free of

blockages and keep openings away from face and body.

27 Only use Shark

accessories (failure to do so will void thewarranty).

-brand ﬁlters and

GENERAL CLEANING

28 DO NOT vacuum up hard or sharp objects

such as glass, nails, screws, or coins that could damage the vacuum cleaner.

29 DO NOT vacuum up drywall dust,

ﬁreplace ash, or embers. DO NOT use as an attachment to power tools for dust collection.

30 DO NOT vacuum up smoking or burning

objects such as hot coals, cigarette butts, or matches.

31 DO NOT vacuum up ﬂammable or

combustible materials (e.g., lighter ﬂuid, gasoline, or kerosene) or use vacuum in areas where they may be present.

DO NOT

chlorine bleach, ammonia, or drain cleaner).

33 DO NOT use in an enclosed space

where vapors are present from paint, paint thinner, moth-prooﬁng substances, ﬂammable dust, or other explosive or toxic materials.

34 DO NOT vacuum up any liquids.

35 DO NOT immerse vacuum cleaner in water

or other liquids.

36 Use extra care when cleaning on stairs.

vacuum

up toxic solutions (e.g.,

4NZ: 0800 002 999

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GETTING TO KNOW YOUR SHARK® ROCKET® COMPLETE WITH DUOCLEAN

WELCOME!

Congratulations on your purchase. Use this Owner’s Guide to learn about your new vacuum’s great features. From assembly to use to maintenance, you will ﬁnd it all in here.

MAIN UNIT

A Power Switch

B Handheld Vacuum

C Handheld Vacuum Catch

D Dust Cup Release

E LED Light

F Wand Release

G Wand

H On-Board Tool Clip

I Handheld Vacuum Storage Hook

J Lower Wand Release Pedal

K Motorized Floor Nozzle

L Soft Roller Access Button

M Brushroll Garage Release Buttons

N Headlights

O Soft Roller

P Wall Mount

™

5 AUST: 1800 890 840

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Wand

Release

Empty

6NZ: 0800 002 999

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ASSEMBLING YOUR VACUUM

DID YOU KNOW?

The motorized ﬂoor nozzle and handheld vacuum have LED lights that illuminate the ﬂoor surface being cleaned. The lights turn on automatically in either speed setting.

STEP 1

7 AUST: 1800 890 840

CLICK

1 Insert the wand into the motorized ﬂoor nozzle connector

until you hear a click.

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STEP 2 STEP 3

CLICK

2 Insert the handheld vacuum into the top of

the wand until you hear a click.

3 This vacuum comes with a detachable

clip to store up to 2 accessories on board. Snap clip onto the wand. Store one accessory on top holder and one accessory on bottom holder.

8NZ: 0800 002 999

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USING THE MOTORIZED FLOOR NOZZLE

WARNING: This vacuum does not stand up on its own, so when taking a break from cleaning, rest it against a piece of stable furniture or lay it ﬂat on the ﬂoor. Using for an application where the unit lacks stability may result in personal injury.

NOTE: Before

vacuuming your delicate area rugs or carpet, refer to the manufacturer’s recommended cleaning instructions.

WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?

Solid Green

The brushrolls are on and working as they should.

Solid Red

There is a jam in the brushroll area. Turn your vacuum off and remove the blockage.

No Light

The brushrolls are off because the vacuum is off.

1 Plug the unit in and recline the wand.

9 AUST: 1800 890 840

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CHOOSING THE APPROPRIATE SETTING

Bare Floor, Area Rugs (I) High Pile Carpets (II)

The Shark® Rocket® Complete with DuoClean™ has a 2-speed power slider switch on the handle. Slide the power switch to appropriate speed setting (I or II) and start cleaning.

Bare Floor, Area Rugs (I) – The brushroll and the Soft Roller both spin together slowly to clean bare ﬂoors and delicate arearugs. The Soft Roller traps ﬁne dust and large particles, while the brushroll directs that debris to the suction channel.

High Pile Carpets (II) – Both brushrolls spin faster, working together to pick up debris below the surface ofyour carpets.

NOTE: For deep cleaning per ASTM F 608 (embedded dirt in carpets) please set to High Pile Carpets (II).

10NZ: 0800 002 999

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USING YOUR VACUUM IN ABOVE-FLOOR MODE

NOTE: Both power

settings provide the same suction power.

TIP: You can attach the handheld vacuum directly to the motorized ﬂoor nozzle for convenient stair cleaning.

STEP 1 STEP 2

Wand Release

11 AUST: 1800 890 840

For Long-Reach Cleaning: 1 Stand the vacuum upright.

Step on the foot pedal and pull the wand up to disconnect it from the motorized ﬂoor nozzle.

2 Attach desired cleaning

accessory.

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STEP 1 STEP 2

Wand

Release

For Short-Reach Cleaning: 1 Press the Wand Release button on the

top of the wand to disconnect it from the handheld vacuum.

2 Attach desired cleaning accessory. The

LED light on the handheld vacuum turns on automatically when the power is on.

12NZ: 0800 002 999

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STORAGE

TIP: If your unit came

with an accessory bag, you can hang the bag on the wall mount with the vacuum.

OPTION 1

Handheld

Vacuum Catch

Handheld Vacuum

Storage Hook

13 AUST: 1800 890 840

Press the Wand Release button on the top of the wand to release the handheld vacuum. There is a catch on the bottom of the handheld vacuum. Hang it from the hook located on the bottom portion of the wand. Wrap the cord around the two cord hooks.

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OPTION 2

Use the wall mount that is included. Drill two 8mm holes into the wall and insert the provided plastic anchors into the holes. Using a Phillips-head screwdriver, screw the wall mount into the plastic anchors. Hook the catch on the bottom of the handheld vacuum onto wall mount.

14NZ: 0800 002 999

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ACCESSORIES

There are a variety of accessories that are compatible with this vacuumseries.

The Quick Start Guide shows the select accessories that are included with your model.

Select cleaning accessories are included. Others are available for purchase.

A 30 cm Crevice Tool

Clean in between tight spaces or reach baseboards and ceilings with this slim crevice tool.

B Dusting Brush

Cleans hard surfaces and upholstery.

C Articulating Upholstery Tool

Remove pet hair and dust from curtains and other delicate fabrics and upholstery.

D Under Appliance Wand

Extend to access areas under hard-to-move appliances and furniture.

15 AUST: 1800 890 840

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16NZ: 0800 002 999

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MAINTAINING YOUR VACUUM

WARNING: Hand wash ﬁlters with water only to prevent damage from cleaning chemicals. Allow ALL ﬁlters to dry completely before replacing in the vacuum to prevent liquid from being drawn into electricparts.

CAUTION: Turn power o and unplug before servicing.

IMPORTANT: Clean the

dust screen inside the dust cup as required.

NOTE: Empty dust cup when debris reaches the MAX ﬁll line.

Empty

RECOMMENDED FILTER CLEANING SCHEDULE:

Pre-Motor Filter Kit

(Foam & Felt) XFFH380 Clean once a month.

Post-Motor Filter

XPSTFH380 Clean once a year.

17 AUST: 1800 890 840

EMPTYING THE DUST CUP 1 Press the Wand Release button on the top of the wand to

disconnect the handheld vacuum from the wand.

To remove the dust cup from the handheld vacuum,

squeeze the two Dust Cup Release buttons on both sides of the base at the same time, then pull out the dust cup.

Page 19

Dust Cup

Clean Filter

Release

Pre-Motor ﬁlters

Foam Felt

Empty

Post-Motor ﬁlter

2 Hold dust cup over a trash bin and press

the Empty button on the front of the dust cup. The bottom lid will open, allowing the debris to fall out.

3 Once dust cup is empty, close the bottom

lid and insert dust cup back into handheld vacuum until you hear it click into place.

CLEANING THE FILTERS 1 Access the Pre-Motor foam and felt

ﬁlters by lifting the latch on the top of the handheld vacuum. Remove and rinse the ﬁlters with water. Tap loose dirt off ﬁlters between washes as needed. Once completely dry, insert the felt ﬁlter ﬁrst, then place the foam ﬁlter on top of it.

2 Access the Post-Motor ﬁlter under the

handle. Remove and rinse the ﬁlter withwater.

18NZ: 0800 002 999

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MAINTAINING YOUR VACUUM - CONT.

WARNING: Do not cut anything but the hair, ﬁbers or string that is wrapped around the the brushroll.

TIP: Ensure the brushroll

garage is completely sealed and closed before using.

NOTE: Heavy usage over time may require minimal upkeep in order to maintain your vacuum’s appearance.

STEP 1 STEP 2

19 AUST: 1800 890 840

MAINTAINING THE BRUSHROLL

Press down on the two buttons on the ﬂoor nozzle to pop up the brushroll garage lid.

Lift the brushroll out by the tab on the left side. To remove any string, hair or debris that may be wrapped around the brushroll, use the onboard hair removal tool. The tool is located in a compartment on the nozzle, above the brushroll.

To reinstall the brushroll,

return it to the brushroll garage. Press down on the brushroll garage lid until you hear it click into place.

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MAINTAINING THE SOFT ROLLER 1 Slide the Soft Roller access button up to

remove the Soft Roller.

2 Use the onboard hair removal tool to

remove any string, carpet ﬁbers or hair that may be wrapped around the Soft Roller. The tool is located in a compartment on the nozzle, above the brushroll. You can also tap loose debris off the Soft Roller, or wipe it clean with a dry towel. If you see any ﬁbers or hair buildup in the teeth behind the Soft Roller, take a dry towel and wipe it away.

Wash the Soft Roller as needed. Use only

water, and let air-dry completely for at least 24 hours.

4 Reinsert the Soft Roller by sliding it into the

front of the nozzle until it clicks into place.

CHECKING FOR BLOCKAGES: HANDHELD, WAND, AND FLOOR NOZZLE

1 Remove the wand from the handheld

portion and check all dust cup intake openings.

2 Remove the ﬂoor nozzle from the wand

and check the wand for blockages.

3 Tilt neck of ﬂoor nozzle back to straighten

the airway. Remove blockages.

20NZ: 0800 002 999

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TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of shock and unintended operation, turn power o and unplug unit before servicing.

Vacuum is not picking up debris. No suction or light suction.

(Refer to Maintenance section for more information.)

• Check ﬁlters to see if they need cleaning. Follow instructions for rinsing and completely

air-drying the ﬁlters before reinserting in the vacuum.

• Dust cup may be full; empty dust cup.

• Check ﬂoor nozzle for blockages; clear blockages if required.

• Remove any string, carpet ﬁbers, or hair that may be wrapped around the brushroll and Soft Roller

or trapped behind the Soft Roller.

Vacuum lifts area rugs.

• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.

• Turn off the unit to disengage the brushroll and restart with the Power slider switch.

Brushroll/Soft Roller does not spin.

• If Brushroll Indicator Light on the ﬂoor nozzle turns red, the brushroll and/or Soft Roller have

stopped spinning. Immediately turn off and unplug vacuum and remove blockage before reconnecting and turning vacuum back on.

• If Brushroll Indicator Light on the ﬂoor nozzle is green, the blockage has been successfully cleared. If

the light is still red, please contact customer service at AUST: 1800 890 840 or NZ: 0800 002 999.

Vacuum turns o on its own.

This vacuum is equipped with a motor-protective thermostat so the vacuum will shut off if it overheats. Should this occur, perform the following steps to restart the motor-protective thermostat:

1. Turn vacuum off and unplug it.

2. Empty dust cup and clean ﬁlters (see Maintenance section).

3. Check for blockages in hose, accessories, and inlet openings.

4. Allow unit to cool for a minimum of 45 minutes.

5. Plug in vacuum and turn it on.

Note: If vacuum still does not start, contact Customer Service at or NZ: 0800 002 999

AUST: 1800 890 840

21 AUST: 1800 890 840

Page 23

FIVE (5) YEAR LIMITED REPLACEMENT WARRANTY

If your product becomes defective due to faulty material or workmanship within a period of 5 years from the date of purchase, we warrant to do the following:

• For New Zealand Consumers: We will replace the product with a new product, free of charge, or repair the

product at our cost, at our discretion.

• For Australian Consumers: Our goods come with guarantees that cannot be excluded under the Australian

Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Your warranty is subject to the following conditions:

• DO NOT operate the appliance with a damaged plug or cord, or if the unit has been dropped, damaged or

dropped in water. To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance on your own. If the supply cord is damaged, it must be replaced by a qualiﬁed electrician in order to avoid a hazard. Incorrect re-assembly or repair can cause a risk of electric shock or injury to persons when the appliance is used.

• The item has not been misused, abused, neglected, altered, modiﬁed or repaired by anyone.

• The item has been subjected to fair wear and tear.

• The item has not been used for trade, professional or hire purposes.

• The item has not sustained damage through foreign objects, substances or accident.

Your warranty does not cover;

• Components that are subject to natural wear and tear caused by normal use in accordance with operating

instructions.

• Unauthorised/improper maintenance/handling or overload is excluded from this warranty.

• For guarantee claims, you will need to submit a proof of purchase in the form of a valid receipt that displays

date and place of purchase.

This warranty does not replace but is in addition to your statutory rights.

This warranty does not apply to accessories supplied with the item.

This warranty applies only to the original purchaser and may not be transferred.

Replacement items will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.

Please note:

Only the defective product or parts returned to place of purchase will be replaced under this warranty.

New Zealand Contact:

Brand Developers Limited

Unit H, 686 Rosebank Road,

Avondale 1026, Auckland, New Zealand

Private Bag 93204, Parnell, Auckland 1151

FAX: +64 9 306 8203

NZ Customer Care: 0800 002 999

Australia Contact:

Brand Developers Aust Pty Ltd

Unit 3, 2 Roussos Place,

Truganina, VIC 3029, AUSTRALIA

FAX: +61 3 9681 7825

AUST Customer Care: 1800 890 840

22NZ: 0800 002 999

Page 24

Exclusively Distribute Th

Brand Developers Aust Pty Lt

Unit 3, 2 Roussos Place, Truganina, VIC 3029, AUSTRALIA

Brand Developers Limite

Unit H, 686 R Av

NZ Customer Care: 0800 002 999

GMA-501309-EA

roughout Australasia by:

ST Customer Care: 1800 890 840

ondale, 1026 Auckland, NEW ZEALAND

Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the speciﬁcations contained herein are subject to change withoutnotice.

Shark and Rocket are registered trademarks of SharkNinja Operating LLC.

DuoClean is a trademark of SharkNinja Operating LLC.

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